Episode 2 The Celebrity Apprentice USA


Episode 2

American version of the business-based reality series. The teams are asked to make a comic book character as a representative for an online company.


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Transcript


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Last season on Celebrity Apprentice, we stormed New York and raised millions for charity.

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But there's plenty more dollars out there and I want it to go to the people that need it the most

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and that's why I'm doing it again.

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The stage has been set and now 16 new celebrities are fighting to meet the challenge...

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Come on, people! We need all the money we can get!

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-..any way they can.

-Bring me 15,000 and I'll kiss you full on the mouth.

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-Managers...

-What a disaster!

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-..gone!

-Disgusting!

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-Assistants, gone!

-No bagels, no nothing.

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-They're on their own...

-I can't tie the tie.

-..in the toughest challenge of their careers.

-I can't do this!

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-Last season was a battle.

-I talk down to you?

-You're out of talent!

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-You think you're...

-BLEEP

-This time...

-You are a piece of...

-BLEEP

-..and a stupid blonde!

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-..it's war!

-Shut up!

-Then stop lying!

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This makes me and Omarosa look like a tea party.

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-Go, team!

-They come to New York City armed with new connections...

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-We have a cheque here from Tim McGraw for 5,000.

-Tim McGraw!

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..new passion and a new determination to win.

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-I want to win. Get your head around the...

-BLEEP

-..task!

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It's killing me. I would take the bullet in a second.

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And all but one of them will...be...fired!

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-You're fired! Go!

-The Celebrity Apprentice starts now.

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Previously, the women got down to business and forged their identity.

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-Does anyone want to be project manager?

-I'll be the first.

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And the ladies were ready for battle...

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-It doesn't matter what our name is. Let's get going.

-How about Athena? Athena's the goddess of war.

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Team Athena.

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..while the men got off to a slower start.

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-I think we should be Team FUBAR.

-Oh, man! FUBAR!

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And Scott Hamilton tried to focus the group.

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-So name first? Do you have ideas?

-The Kings Of The Universe.

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-Just take the letters - KOTU.

-I like KOTU.

-But Heisman Trophy winner Herschel Walker took control.

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What we need to do first is elect a project manager.

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-Herschel?

-Yeah, it seems like.

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For their first task, the teams had to create, bake and sell cupcakes.

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On KOTU, entrepreneur Jesse James was the quiet achiever.

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We make the vehicle as attention-grabbing as possible.

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I didn't think Jesse would bring anything to the table. It's fun to see somebody come to life.

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We'll finish in the morning. We've got to get these out of the oven.

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Poker champion Annie Duke was quick to alienate the rest of her team.

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Mussolini made the trains run on time, but no Italian smiled. It was an Italian train station in there!

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On KOTU, Andrew Dice Clay looked for an easy way out and Tom Green sensed trouble.

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Herschel, I'm going over to Sirius Radio now.

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He wants to do Sirius Radio. He's not doing anything anyway.

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Clint and Herschel go, "Why don't you not make cupcakes?" I know they're trying to throw Dice under the bus.

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-Both teams hit the streets to sell.

-From Donny Deutsch, a cheque for 10,000!

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-Big money showed up.

-He paid 5,000 for this cupcake.

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On Athena, playmate Brande Roderick immediately surprised her team.

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5,000 for your charity.

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I think Brande... She's a very smart woman lost in a gorgeous body.

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-Project manager Herschel Walker stood by while Dennis Rodman checked out.

-I can pick you up.

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-When the totals were added...

-The women sold 61,257-worth of cupcakes.

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So, ladies, I congratulate you.

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-Joan Rivers reaped the reward.

-You won 126,000.

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Joan, what's your charity?

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-God's Love We Deliver.

-Have fun. Thank you. Congratulations.

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With the men's team losing, Andrew went after Herschel.

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-Who would you fire if you were me?

-I would fire Herschel

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because it's the boss's job to delegate and tell everybody what he needs them to do.

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-Herschel fought back.

-You're wrong. I was on the corner with Tom Green.

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The truth is, you didn't want to work. You wanted to do your thing.

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But ultimately, Dice folded.

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I didn't like making the cupcakes, so if anything, I'm willing to leave.

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Herschel, he really fought to stay.

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You wanted to quit. Andrew, you're fired.

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Hey!

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Oh!

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You guys were yelling so loud. Oh, my gosh!

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-What's in the boardroom stays in the boardroom?

-Yeah.

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-Will you tell us what happened?

-I think when he said he wanted to quit, it was over.

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It was like, "He is weak now." You can't be weak or he'll get rid of you.

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I don't like to lose. I don't want to go back in that boardroom.

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When I lose, I don't sleep. I'm ready to go to another task. We've got to get it up.

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Tomorrow's a new day, bro.

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I feel that while Herschel may not have made the best project manager,

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for this team to move forward and win,

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they will have to subordinate themselves to their project manager.

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They'll have to respect his authority and not pull anything that will get in the way of the task.

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Congratulations. 'It's difficult.'

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I kind of predicted this as a possibility.

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If they want to throw my good friend Dice under the bus, they want to throw me under the bus.

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It's interesting. You can't really trust anyone.

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CRACK OF THUNDER

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# Money, money, money, money

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# Money

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# Money, money, money, money

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# Money

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# Some people got to have it

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# Hey, hey

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# Some people really need it

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# Hey, listen to me, y'all Do things, do things, do things

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# Bad things with it

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# Dollar bills, y'all

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# Come on That mean, oh, mean

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# Mean green

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# Almighty dollar

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# I know that money...

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# Give me a nickel, brother

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# Can you spare a dime?

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# Money can drive some people out of their mi-i-inds

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# No good, no good

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# Money

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# Money, money, money, money

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# Money! #

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-Hello, hello, hello.

-How are you today?

-Good to see you.

-You too.

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I've been working with God's Love for 16 years now

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and we really are a do-it-yourself charity.

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-Here we have two bags. One's for Julia and one's for her two kids.

-OK.

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'One of the most exciting things about winning as project manager is you get the money for your charity.

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'What we do at God's Love We Deliver

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'is if you feel you can't leave your house, we send you your meals every single day.'

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We started out with two bicycles and four delivery men

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and we now do over 2,000 meals a day to our clients.

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We are really a small charity and we do big things.

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I want to thank you from the bottom of my heart, what you do for us.

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The nice thing is you're surviving.

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-I'm surviving.

-Women are surviving breast cancer.

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I'm a fighter. I'm living for myself and my kids.

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All of our clients are sick

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with HIV/AIDS, cancer, Alzheimer's or Parkinson's disease,

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any life-altering illness.

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I'm thrilled that we're here and I'm thrilled...

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I have a surprise for you, Karen, my darling angel.

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As you know, I've been working on Celebrity Apprentice.

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And I have been project manager for one of the tasks and we won,

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so I'm so excited because here is a cheque for God's Love We Deliver

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for 125,716 dollars

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and 39 cents.

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-That's fabulous!

-Is that great?

-Thank you!

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Part of this will go to help you when you recover from this next surgery,

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help you, help Camille,

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help Joshua, so that you don't have to worry about food.

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-You just have to worry about getting well.

-Thank you.

-Good.

-Good hug.

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-Good morning.

-ALL: Good morning.

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On my left is Erin Burnett and, as you know, Don.

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Erin and I have a great distinction. We did a show together called The Billionaire Inside,

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-the number one rated show in the history of CNBC. Do you hear that, Joan?

-I hear it.

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-Do you hear it? Do you understand?

-I hear it, Donald.

-OK.

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Today you're going to be working with a company - Zappos.com. Everybody's heard of Zappos, right?

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And it's an e-commerce company.

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Zappos in 1999 just started and today they're going to do over 1 billion-worth of sales.

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And alongside of me is Tony, the CEO. Tony, tell me about the company.

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At Zappos.com, we sell shoes, handbags and apparel.

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We really want our brand to be about the very best customer service and experience,

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so we've teamed with Image Comics

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to provide you with artists and editors

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to create a comic character

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to communicate our focus on customer service and company culture as well.

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Very simple. You'll create a costume and four-page comic for a character that promotes Zappos.com,

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something they may end up using as a character on their website.

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You'll have to pitch your ideas to a focus group to get feedback. Tony will pick the winner.

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What I want you to do right now is pick your project manager.

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Women, pick your project manager. Men, pick your project manager.

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-She owns a clothing company, so it's perfect.

-OK, great. Done.

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Joan, who is your project manager?

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-Our project manager today, we're very happy to say, is Khloe.

-Khloe. Good.

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'Zappos is an online store known for selling shoes, clothes and stuff like that.'

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I own a clothing store, so maybe that's why I became project manager,

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but I'm a little confused cos I'm not really familiar with online.

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I vote for Scott. He's organised.

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I'm very organised.

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-Come on, men. How are you doing?

-I think we should go with Scott.

-We're good.

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-Who have you chosen?

-We've chosen Scott Hamilton.

-I love Scott Hamilton.

-Thank you, sir.

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I think they saw me as the voice of reason last week

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and the one that was really organised.

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I'm not going to survive here by shying away from leadership. I can't do that.

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So it's Khloe and Scott.

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All right, the project manager of the winning team will get 20,000 for his or her charity.

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The losing team will come to the boardroom. Somebody will be fired.

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It won't be pleasant, but that's the way life is. OK? Good luck. Thank you.

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-Hi. Melissa Rivers.

-Hi. Tionne Watkins.

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-Nice to meet you.

-'The first order of business was to sit down with Tony,'

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the CEO of Zappos.com.

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Every marketing project has to do exactly what the client wants. What are they looking for?

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Most people that know Zappos know us for the shoes,

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but the Zappos brand is really just about the very best customer service.

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When you call our Customer Loyalty Team, people aren't scripted, they're not trying to up-sell.

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We just care about above-and-beyond customer service.

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When we met with the executive, I was concerned about getting information.

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I'm a poker player. I know how to do an end run around people.

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You would like this comic book character to appeal equally to men and women?

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That's for you guys to decide. What we care about is conveying our brand and our culture.

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Do you like blondes or brunettes?

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-What do you date?

-Um...yes.

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What colour of hair did the girl in your longest long-term relationship have?

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-Or your wife?

-Too bad if he doesn't like her any more!

-In your longest relationship.

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-I'm trying to get a feel here.

-Which Angel did you like?

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I will just say, you guys, don't think about what's appealing to me.

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Think about what's appealing to our customers.

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Thank you very much for your time. Hopefully, we can put something great together for you.

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My name is Scott Hamilton.

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-I'm the project manager.

-Clint Black.

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He can go to any comic book company

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to come up with this character. He's coming to us neophytes to do this. We have to be professional.

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Why a comic book character?

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One of our core values is about having fun

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and not being like other businesses where you have to wear a suit and a tie.

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It's got to be funny.

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Let me put it this way. Humour is not unacceptable.

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I see you. Humour is something that is acceptable in a commercial,

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then like...or, you know,

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to..to try to get a laugh.

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It could be an attempt at humour and it might not be funny. That wouldn't be good.

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There are some types of characters that are very corporate.

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Anybody else have any questions? Brian, you have a question? Dennis, got anything?

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-I think we've taken up enough of your time.

-Thank you.

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Cool.

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After we left the executive meeting, we went to the war room

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to really start working.

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Our task was to create a comic book character that best represented the qualities of Zappos.com.

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What time is it?

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Khloe was chosen as project manager because she owns retail stores,

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so I think the team felt like she had a lot of retail experience,

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but I don't think that this task is about retail.

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What is this comic book being used for?

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SEVERAL VOICES TALK AT ONCE

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-Yeah, what about...

-A gay man.

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With superpowers... ALL TALK OVER EACH OTHER

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We live in LA and New York. You can't have a gay man. It excludes the whole Midwest...

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I don't want so many people talking over each other.

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People love a hero.

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-Can I throw one thing out?

-Yeah.

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'As strong a personality as Khloe is, I don't think she is comfortable with telling people what to do.

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'Our team definitely has alpha females...'

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..why they have their superpower, its origin.

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I think our team would work so much faster

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if a couple of these girls did not talk as much.

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I mean, it's ridiculous.

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I think we should get a midget and the midget says,

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"We're long on service and short on frustration."

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-Yeah, I thought...

-Thank you, Joan.

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TALKING OVER EACH OTHER RESUMES

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If I could have one superpower,

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I would shut up my team.

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To be really successful, you have to separate yourself from 99% of the world.

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You have to get out there and kick ass. You have to be able to handle pressure.

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Now, we've got two very different people -

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Scott Hamilton and Khloe.

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Scott is a great, great champion.

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Organisationally, we've got some issues to talk about.

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He's won gold medals. He's handled pressure brilliantly.

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Khloe, on the other hand, she's a young woman. She hasn't been really exposed to pressure.

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We'll have to see what happens.

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If you can't handle the pressure, people will walk all over you.

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It is now 10.30 and we can't do anything. We cannot think of anything...

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SEVERAL VOICES TALK AT ONCE

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This week's task was to create a comic book character

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to represent Zappos.com.

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I'm going to blow a gasket in a minute.

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We're just talking and none of us know what we're doing. We're going round in circles.

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-We keep repeating the exact same thing.

-I understand.

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What we should do is divide into groups. We should have a design group and a script group.

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I'd love to do the script with you.

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'I'll do what I need to do to win. That will piss off my team-mates. Your job is to win the task,'

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not worry about people's feelings.

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Claudia and I would really love to be the people who go write the script if that's possible.

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-Yeah.

-Is that cool?

-Definitely.

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I let people go ahead and take their leader status.

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If they want to run that position, fine. We've run businesses. It's why we're here.

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But my mom has won a couple of Emmys for things like writing.

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'Annie's taken over and decided she was going to write the presentation.

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'I thought that was really stupid,'

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considering I've had four plays that I've written on Broadway,

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two series and a motion picture.

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You're an idiot.

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Let's do this orderly

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and without too much excitement or emotion.

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No chaos.

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We're all coming from completely different places and I think we have to utilise that.

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In figure-skating, the biggest thing is diversity of styles.

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My experience as an ice show producer would be to draw on their talents, utilise our best assets

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and win the task.

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We should use one of us as the superhero.

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You'd be a good superhero, Clint. You've got the hat. You'd be good.

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-We don't want a comic book character with a cowboy hat.

-Or Rodman or you?

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I don't want to go down that route.

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If we twist this thing around and make it cool, we can get a transvestite, a guy...

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You can go get any transvestite. Guess what?

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He can transform into this woman. He can fight in women's shoes. Boom!

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I felt that Zappos.com, ultimately, was a family brand

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and Dennis is so off the beaten path.

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The whole commercial now is about gay guys and gay people now.

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I didn't feel it was appropriate to the task or to the image of Zappos.com.

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We're just... We're going over here.

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Claudia, do you want to start a whiteboard and write stuff down?

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We have "real" and "personal". Third over here is "speed". Do you agree with that?

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-"Wow" is the theme.

-Right.

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Personally, cos our goal here is to come up with a character and a costume and a story line...

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Personally, that's what I feel we need to turn back and focus on.

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-Except this is going to...

-Our goal is to do the character and the costume and the story line.

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If we have time for any of that, obviously, all this stuff is great extra fluff.

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As for Khloe as project manager, as the day has progressed,

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she has gotten more comfortable and she took control of the situation.

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At first, I thought she was a little timid, but now she's taken the bull by the horn. She's doing a good job.

0:21:210:21:28

I look at women saying, "I admire her," or, "She's beautiful."

0:21:280:21:32

A man looks at a woman cos she's gorgeous, so I think she should be a girl.

0:21:320:21:37

It's challenging to control eight very dominant women.

0:21:370:21:40

'I'm not here to baby-sit or control anyone, but to oversee and make sure everybody is not getting off track.'

0:21:400:21:46

-We are not going to go and ramble on.

-No.

0:21:460:21:50

I'm with the artists.

0:21:520:21:55

-Our designers are here.

-Great. Welcome to the zoo.

0:21:550:21:58

An editor and artist from Image Comics met with us,

0:21:580:22:01

but nothing had been established about the character and how it works with the product.

0:22:010:22:07

Time was crucial as we had a focus group coming.

0:22:070:22:09

A superhero could be someone cool with a certain amount...

0:22:090:22:13

But that's not the superhero. The customer's not the hero.

0:22:130:22:17

The guy falling off the building was never caught by other people.

0:22:170:22:21

'I don't like talking over people and I don't like to yell to get my point across.'

0:22:210:22:26

When you do that, people don't listen.

0:22:260:22:29

-Our favourite comic book character...

-If we go into a focus group... Let me finish.

0:22:290:22:35

-Whereas if you...

-'Every time someone talks,'

0:22:350:22:38

Clint just tells them to shut up.

0:22:380:22:40

-Let me finish my thought.

-'And if someone talks over him,'

0:22:400:22:44

he starts yelling at you like you're an inconsiderate ass for talking over him when that's all he does.

0:22:440:22:50

Why don't we look through a bunch of products and they draw some of it?

0:22:500:22:54

-That's not a cartoon character.

-It's a point of reference.

0:22:540:22:58

-We're looking for action figures. Transform herself into the computer.

-What I'm telling you is...

0:22:580:23:04

The artists were sitting there with their pens on pieces of paper,

0:23:040:23:09

'waiting for Dennis Rodman to stop yelling at Clint Black...'

0:23:090:23:12

-He don't give a rat's ass!

-'..for Scott to stop floundering around.'

0:23:120:23:17

-Bring it down.

-'But Scott let the team argue and scream at each other.'

0:23:170:23:21

-It was outrageous.

-You may feel like I've just insulted you.

0:23:210:23:25

-It's not insulting. It's not insulting.

-What does any of this have to do with what we're trying to do?

0:23:250:23:31

-Nine years ago, he wasn't worth a...

-BLEEP

0:23:310:23:35

Let's sit down. Let's figure out who it is, what she is.

0:23:400:23:45

Exactly.

0:23:450:23:46

Our task this week was

0:23:460:23:49

to create a comic book character for Zappos.com.

0:23:490:23:52

I have a vision, so maybe we show a housewife frustrated with customer service.

0:23:520:23:58

And our hero emerges and she maybe has lightning bolts

0:23:580:24:02

-because of zapping the customer service into the world.

-OK.

0:24:020:24:07

Mizz Z. Let's call her Mizz Z, just to give her a name.

0:24:070:24:10

Mizz Z. "Don't you worry. Follow me."

0:24:100:24:14

'Joan came up with the name Mizz Z'

0:24:140:24:17

which was really cool because "Mizz" is M-I-Z-Z and then Z,

0:24:170:24:21

just like Zappos.

0:24:210:24:23

-"It's not just a dream at Zappos. It's reality."

-Love it.

-Perfect.

0:24:230:24:27

That's my little story, my little idea.

0:24:270:24:30

I got the idea. I just spit it out. They all loved it.

0:24:300:24:34

They all clapped. Almost everybody clapped.

0:24:340:24:37

Joan loved it. We were going to go with my idea and that was it.

0:24:370:24:41

What's going on? How's it going?

0:24:410:24:44

-Good. We finally got it.

-Very nice. Very nice. What's the concept?

0:24:440:24:49

-I just...

-Average Jane, cute, not beautiful, is turned into Mizz Z

0:24:490:24:55

and her job is to spread good customer service and the word out to all.

0:24:550:25:00

The slogan is, "It's not just a dream. It's Zappos."

0:25:000:25:04

Who came up with the slogan, the concept?

0:25:040:25:06

-Me.

-She came up with the slogan.

-And the concept.

0:25:060:25:10

'Donald Junior comes in. He said, "Whose idea was it?"'

0:25:100:25:15

Melissa said "mine" without any hesitation.

0:25:150:25:18

Hell, no!

0:25:180:25:20

It doesn't have bells and whistles.

0:25:200:25:22

'I didn't think it was appropriate to fight in front of him about whose idea it was, so I took the loss.'

0:25:220:25:29

As part of the task, we would be presenting in front of a focus group,

0:25:320:25:37

so we had to present our character and something about her origin and her superpower.

0:25:370:25:42

-I'm Khloe.

-Hey, I'm Dan. Nice to meet you.

-I'm Khloe.

-Brian.

0:25:420:25:47

The purpose of a focus group is to tell you what they like and don't like about the character.

0:25:470:25:52

I'm Melissa. How are you guys all doing today? Melissa with an M.

0:25:520:25:57

-Let's just get started.

-Any constructive criticism would be greatly appreciated.

0:25:570:26:02

I had Claudia pitch her idea to the focus group to get a reaction.

0:26:020:26:07

OK, so our character is called Mizz Z.

0:26:070:26:10

She's attractive, she's young, she's girl next door, but just a little bit cuter.

0:26:100:26:15

'The focus group were a bunch of typical comic book readers, like I'd imagine a comic book reader to be.'

0:26:150:26:21

The Z's kind of look like lightning bolts because this company is all about being fast.

0:26:210:26:27

These guys are not used to being around pretty women, just pretty women superheroes.

0:26:270:26:32

-It's all about customer service.

-Her transformation would reflect that of the user of being electrified.

0:26:320:26:39

Do you think the shorts are too "hoochie mama"?

0:26:390:26:42

It's really odd. I never thought I'd be discussing comic books

0:26:420:26:46

with a Playboy Playmate

0:26:460:26:48

or talking to a Playboy Playmate, period.

0:26:480:26:53

You should have one definable Z, so we can pick her out from a distance.

0:26:530:26:57

- Just a bigger belt buckle? - Bigger belt buckle?

0:26:570:27:00

Yeah, like a bigger belt buckle.

0:27:000:27:02

Thank you so much for all your help and advice.

0:27:020:27:05

-Bye, guys. Thank you.

-Bye, guys.

-Thank you so much.

0:27:050:27:10

-We at least have our idea.

-Yeah.

-You feel better now.

-Were those a group of virgins or what?

0:27:100:27:16

What do you guys think of the idea of a Zorro type character?

0:27:210:27:26

-No, no, no.

-'Our focus group came in'

0:27:260:27:28

to listen to our ideas and give feedback.

0:27:280:27:31

Unfortunately, Scott didn't seem to have any control over the room. I felt like I needed to jump in.

0:27:310:27:37

Dennis's idea...

0:27:370:27:39

Woman comes home from work.

0:27:390:27:42

-She tucks the kids into bed.

-I didn't say all that.

-Something like that.

0:27:420:27:46

-OK, but something.

-She's tired as...

-BLEEP

-She's tired as...

-BLEEP

0:27:460:27:51

Tom Green, he just kind of went on a little bit of a tangent,

0:27:510:27:55

which was great, it was cool, but they didn't seem to have everything ready for us.

0:27:550:28:00

Did you guys know that Tom Green and Dennis Rodman would be pitching you comic books here?

0:28:000:28:06

Listen, his name is Senor Zappos. LAUGHTER

0:28:060:28:10

They were a focus group and we weren't focused.

0:28:100:28:13

There were so many people with so many agendas that it turned into a performance.

0:28:130:28:19

Maybe a motorcycle. He could be on a motorcycle.

0:28:190:28:22

I think the one most guilty of that was Tom. Tom was, you know, he was performing.

0:28:220:28:27

-Those are two ideas.

-We're out of time.

0:28:270:28:30

-OK.

-Thank you...very much.

0:28:300:28:33

We are so...

0:28:330:28:35

-HE LAUGHS

-We are in so much trouble.

0:28:380:28:41

Well, that was entertaining. Um...yeah.

0:28:420:28:45

-We've got to pick a character and start working on it.

-We need to get a design done, so I can make it.

0:28:560:29:02

'I had to make a costume in Brooklyn, but we were running out of time.'

0:29:020:29:07

I knew we ran the risk of not getting a design over there.

0:29:070:29:10

Everyone needs to pitch their idea. Everyone else, shut up.

0:29:100:29:14

-I'll pitch mine first.

-Just shut up.

-You just told me to pitch my idea.

0:29:140:29:19

-I said, "Shut up!"

-OK.

-You don't get it. This is not a joke. He can get fired. This is not a joke.

0:29:190:29:25

-Pitch your idea now. You're up.

-OK, I will pitch my idea now.

0:29:250:29:29

-Senor Zappos...

-We've heard this.

-I've pitched it five times.

0:29:290:29:34

-Sit down. I heard it. I got it down.

-Who else got one?

-Clint?

0:29:340:29:38

She's smart enough to handle any job you give her.

0:29:380:29:42

-What does that look like?

-She's every woman at her best.

0:29:420:29:46

If we're doing one character, it should be something that's achievable-looking.

0:29:460:29:51

Just so I can get out of here and get a costume made and you guys can cage-fight.

0:29:510:29:56

'I was looking at my watch and realising that we had to go. Scott's the project manager.'

0:29:560:30:02

You have to make a decision. That's what a leader does.

0:30:020:30:05

-It's a cluster...

-BLEEP

-..today. Without a doubt.

0:30:050:30:08

Scott, you've heard a lot of ideas. You're just going to have to decide.

0:30:080:30:13

This is a big job and he needs to decide this.

0:30:130:30:16

-What do you think we should do, Scott?

-You have to tell us how you want to proceed.

0:30:160:30:21

I agree.

0:30:210:30:23

Let him draw.

0:30:280:30:30

I like that one.

0:30:300:30:32

This week's task was to create a comic book character

0:30:320:30:35

and present it to the CEO of Zappos.

0:30:350:30:38

We need to fit the costume on her.

0:30:430:30:45

'We have a model. It was going to be the comic for the presentation tomorrow.'

0:30:450:30:50

-How would you like to do it?

-I could.

-You're adorable.

0:30:500:30:53

-Yeah, if worse comes to worse, let's just have one of us do it.

-She'd be adorable.

0:30:530:30:59

Joan asked me if I wanted to model the outfit.

0:30:590:31:03

She's probably better than any model we get.

0:31:030:31:06

Getting ready for this presentation is more nerve-wracking than golf.

0:31:060:31:10

Any time you have to perform well for a team and not only yourself,

0:31:100:31:14

you get that extra bit of jitters in your stomach.

0:31:140:31:17

RINGING TONE

0:31:170:31:19

-'Good morning, Geppetto Studios?'

-Good morning, Geppetto Studios.

0:31:190:31:23

-We're looking for Scott.

-That's me.

0:31:230:31:26

-So you are our costume designer?

-'Yes.'

0:31:260:31:30

- Scott, we'll call you back. - Let me ask you...

0:31:300:31:33

-'When you're all screaming, I can't hear you.'

-Scott, ssh, ssh, calm down. Touch velvet.

0:31:330:31:38

It calms you down. Are you straight or gay?

0:31:380:31:41

-'I'm gay.'

-Oh, thank God!

-'I love you, Joan.'

0:31:410:31:44

In that case, you and I are going to have the best time in the world.

0:31:440:31:49

-'OK.'

-I can't wait to meet you.

0:31:490:31:51

I am going off with Tionne and Natalie to work on the costume.

0:31:510:31:56

-Bye, Joan!

-Thank you, thank you, thank you.

0:31:560:31:59

I think Annie hurt the team tremendously

0:31:590:32:02

in not using me as a writer.

0:32:020:32:04

The frustration of not doing what I should be doing is very difficult.

0:32:040:32:08

Is it a him or a her?

0:32:100:32:12

I think it's got to be a her.

0:32:120:32:15

-I think the character is the customer.

-Yeah.

0:32:150:32:18

This has to be about the customer. The person visiting the website gets power from the website.

0:32:180:32:24

So she's sort of a normal-looking character who all of a sudden, boom, flies in

0:32:240:32:29

and all these things are coming to her. We can develop that.

0:32:290:32:33

After another three hours of arguing,

0:32:330:32:35

here's an idea. There's a woman. She comes home from work. She's tired.

0:32:350:32:40

She doesn't have time to go shopping. She walks into her office.

0:32:400:32:44

She sits down at the computer and she gets sucked into the computer - handbags, shoes.

0:32:440:32:49

She comes out. She's got a smile on her face. The end.

0:32:490:32:53

-So let's start.

-Do you see the kind of gloves that end here or here?

0:32:530:32:58

I think she should have gauntlets and I think the fold-down boots with tights.

0:32:580:33:03

- What colours? Metallic? - Yeah.

0:33:030:33:06

All right. See you guys.

0:33:060:33:08

'With the timelines we had, we needed to get our design team out to get the costume going.

0:33:080:33:13

'Clint, Herschel, me and Tom'

0:33:130:33:15

stayed behind to work the storyboard and really massage the character.

0:33:150:33:20

Hi there. How are you guys doing?

0:33:200:33:22

We just had a nice, long, creative brainstorming session.

0:33:220:33:27

You spent a lot more time debating who your character would be.

0:33:270:33:30

We went over a lot of character.

0:33:300:33:33

A working woman with a family. She's coming home from work. She has something she has to do.

0:33:330:33:38

She hasn't time to get ready for it.

0:33:380:33:41

So she, uh...

0:33:430:33:45

-She, um...

-Tom, we need to keep going on that.

-No more talking to me now.

0:33:460:33:51

I don't want to interrupt you from that.

0:33:510:33:53

'The men seem disorganised. They spent most of their day'

0:33:530:33:57

figuring out what the character would be and there's a race to the finish.

0:33:570:34:01

But they have a very clear storyline. They'd put some time into thinking about that. That's important.

0:34:010:34:08

-Do we have a character name?

-Not yet.

0:34:080:34:11

Do we like the idea of it starting with the letter Z? Zelda? "Zanadu"?

0:34:110:34:15

Zappa?

0:34:150:34:17

"Unique baby names.

0:34:170:34:19

-"Z. Zada..."

-Does this help you?

0:34:190:34:22

-Panel three...

-"Zephira."

-..finding everything she needs.

0:34:220:34:25

"Zayd." I'll yell out names. If you hear anything that appeals to you, write it down.

0:34:250:34:30

I kind of gave up on Tom. I couldn't listen to him any more.

0:34:300:34:34

I was so fed up with the constant interruption after interruption

0:34:340:34:38

after interruption that I couldn't hear him any more.

0:34:380:34:41

-"Zeyn."

-Sorry, guys. We should have had this to you an hour or two ago.

-"Zula."

0:34:410:34:47

'I think that I have been working pretty hard, actually.'

0:34:470:34:51

I definitely feel that there's a lack of respect

0:34:510:34:54

for my ideas and what I'm talking about in there.

0:34:540:34:57

All day, I've been trying to just really help Scott out, but it's been tricky.

0:34:570:35:03

All right, how about E, just E, three E's?

0:35:030:35:06

-"EEE"?

-Like the drug ecstasy?

0:35:060:35:09

"Everywhere, everything, every time."

0:35:090:35:12

I chose the name "EEE" because we had to make a decision.

0:35:120:35:15

We came back to what this character does and it's about her power.

0:35:150:35:20

She can be everywhere, everything, every time.

0:35:200:35:24

We felt that it really represented Zappos.com - E-E-E.

0:35:240:35:28

-"Everywhere, everything, any time."

-"Everywhere."

-"Everywhere, everything, everywhere."

0:35:280:35:33

"Everything, everywhere, every time."

0:35:330:35:36

Scott freaked out and thought we couldn't come up with another name.

0:35:360:35:41

"Let's just call it EEE."

0:35:410:35:43

-Why not just this? Put that across her chest.

-How about this? How about...?

0:35:460:35:52

Three E's? OK.

0:35:530:35:56

I think it's weird, but if you want to call her Triple E and put that on her chest...

0:35:560:36:01

Actually, wait. We should just...

0:36:010:36:04

"Che-e-ese."

0:36:050:36:08

"Che-e-ese." All right.

0:36:090:36:11

Are we locked in now with the name "EEE"?

0:36:110:36:14

-EEE.

-EEE!

0:36:140:36:16

You are EEE!

0:36:160:36:19

The character's name is EEE.

0:36:190:36:22

"Everything, everywhere, every time."

0:36:220:36:25

And I wasn't crazy about it.

0:36:250:36:28

But we have to be loyal to our project manager.

0:36:280:36:32

I give that idea a 1.5.

0:36:320:36:34

And the Russian judge? A 4.

0:36:340:36:37

Hello?

0:36:430:36:45

Scott?

0:36:470:36:49

-Scott?

-Yes.

-Good to meet you.

0:36:510:36:54

We met with Scott. We had faxed him our concept.

0:36:540:36:57

He had everything ready for us. He had the boots and the skirt.

0:36:570:37:01

Oh, oh! This is so dominatrix!

0:37:010:37:03

This is great!

0:37:030:37:06

'We had to have a real costumed character, a real person.'

0:37:060:37:10

We wanted a cute "girl next door" type look and she was perfect.

0:37:100:37:14

-Nice!

-Is it nice?

-Oh, lovely!

0:37:140:37:17

'It was very nerve-wracking walking around in that outfit because it was so extreme.'

0:37:170:37:22

Very outside the box for me!

0:37:220:37:25

- Thank you. I appreciate it. - It was so great.

0:37:250:37:28

'It was Scott's decision

0:37:330:37:35

'to send Jesse, Dennis and myself here to the costume designer.'

0:37:350:37:39

And we don't really have measurements or anything other than a sketch,

0:37:390:37:43

but the girls are great. Hopefully, it's just going to come together.

0:37:430:37:48

-Are we going with this material here?

-Yeah, a two-way stretch fabric.

0:37:480:37:53

But in a cool colour, that won't...?

0:37:530:37:56

The silver looks pretty good. If we went silver with black boots

0:37:560:37:59

and then the website purple highlights?

0:37:590:38:04

I'm happy to make some superhero costume. That's what I'm good at.

0:38:040:38:08

It's like me building a bike. I can come in and do this amazing bodywork and sheet metal.

0:38:080:38:14

It's going to be West Coast Choppers and Costumes!

0:38:140:38:18

-MOBILE PHONE RINGS

-And then the logo...

0:38:180:38:22

-Hello?

-I changed her name to EEE. E-E-E.

0:38:220:38:26

'That was an absolute on-the-fly decision.'

0:38:260:38:31

-Her name is EEE.

-EEE?

-OK.

0:38:310:38:34

When we were on the phone, we weren't sure whether he said Eve or EEE.

0:38:340:38:39

-What did he say her name is? Z or E?

-EEE.

0:38:390:38:42

- I think E-E-E. - What?

0:38:420:38:44

-I heard EEE.

-Eee-ee!

0:38:450:38:48

We've got to write the presentation, so everybody knows what's going on.

0:38:570:39:02

'We're really tired, but right now, we're pulling a late night'

0:39:020:39:06

and we're trying to get this stuff done

0:39:060:39:09

and we'll barely make it by our time crunch.

0:39:090:39:12

"It's not just a dream. It's Zappos." "It's not just a dream" a tiny bit bigger and "It's Zappos" in one...

0:39:120:39:19

Claudia today started out, she had so much energy, then the next thing you know, she's as sick as a dog.

0:39:190:39:26

I have a huge lump on my neck.

0:39:260:39:28

Poor little thing. She had all this energy, then she has a big knot in her neck, can't swallow.

0:39:280:39:34

It just happened so instantly. I hope she's going to be OK because we need her tomorrow for the presentation.

0:39:340:39:41

The plan for the presentation is that Claudia is going to present the story

0:39:410:39:46

of our superhero.

0:39:460:39:50

OK, let me get that.

0:39:500:39:52

-Can I go home?

-- Thank you. - Yes, go.

0:39:540:39:57

You did a great job today. Everybody gets sick.

0:39:570:40:00

I got to tell you...

0:40:000:40:02

I would have not in a million years asked

0:40:020:40:06

if I could go home for the night.

0:40:060:40:08

All of us are in the situation where we're all tired, none of us have had sleep.

0:40:080:40:13

I'll be in that room and whatever you need done... Whatever you want to say about how direct I am, I work.

0:40:130:40:19

-I hope you feel better.

-I will.

-You're a star, girl.

0:40:190:40:23

I'm trying to write this. I'm a skater, not a writer!

0:40:300:40:34

Tomorrow is the biggest presentation of my life and I have nothing.

0:40:340:40:38

-So would you like me to write the dialogue?

-No, we've heard you talk and stuff.

0:40:380:40:43

Just tell me where to go.

0:40:430:40:46

-Man on the left says, "Wow!"

-I've sold four feature film scripts.

0:40:460:40:50

I could throw some water in the fake plant if you'd like.

0:40:500:40:54

-Do you need any more ice, Scott?

-Uh, no, we're good with ice.

0:40:550:40:59

'I have to keep myself entertained because they're not letting me do anything!'

0:40:590:41:05

I'm trying to stay positive, throw out ideas.

0:41:050:41:08

-So this would be panel two.

-Why don't we call the character Zappos?

0:41:080:41:13

Why name her EEE? I think it's distracting. It doesn't make any sense.

0:41:130:41:19

Why is her name EEE?

0:41:190:41:21

'My goal here was to try to be calm and organised.'

0:41:250:41:29

But it kept getting derailed. The derailer was Tom.

0:41:290:41:33

-What am I gonna be doing?

-Sit...and relax!

0:41:330:41:37

Every warrior has an Achilles heel. My Achilles heel was Tom.

0:41:370:41:42

I am just suffering, suffering, through this process.

0:41:420:41:47

Let's keep rockin', man!

0:41:470:41:50

-He's got a problem.

-He's playing the game, not working on the task.

0:41:500:41:55

If you're trying to do a task, you can't play around. He may be ADD, I don't know.

0:41:550:42:01

'I'm a creative guy, but they're not listening!'

0:42:010:42:04

What am I supposed to do here? I've been waving my arms up and down, waving my arms.

0:42:040:42:11

Maybe I should just start waving. Maybe they can't see me.

0:42:110:42:15

They're so focused on the task, they don't know I'm there. Hey, guys! I'm over here, guys!

0:42:150:42:21

Look at me! I got an idea! Maybe we shouldn't call the character EEE!

0:42:210:42:28

It's a bra size!

0:42:280:42:30

-Oh, boy. What a day!

-'We went back to our war room. We had so much to do'

0:42:400:42:45

and so little time. We had a presentation...any minute.

0:42:450:42:49

We wanted your superhero to have a name to remind your customer why they shop at Zappos.

0:42:490:42:55

-We came up with EEE.

-We need to tell them, with conviction, what they're doing.

0:42:550:43:01

-Not think.

-I already got that.

-Not "we think". No, it is.

0:43:010:43:06

We've got to believe in what's going on. We need somebody animated.

0:43:060:43:11

-Not yadda, yadda, yadda.

-I think Clint can pull that off.

0:43:110:43:15

If you kill the task by arguing about this stuff, we're gonna die.

0:43:150:43:20

Thanks. 'Clint thinks he's Donald Trump.'

0:43:200:43:24

Because he's sold...10,000 albums or whatever. You don't know what you're talking about. You sing.

0:43:240:43:31

If we try to work through the details, we're going to end up bouncing this thing off...

0:43:310:43:37

-You're talking about the past tense.

-Come on...

0:43:370:43:41

'Clint is being a BLEEP.'

0:43:410:43:44

Maybe it's ego and narcissism that a dude like Clint Black, who's some superstar,

0:43:440:43:51

can't take advice from anybody else cos he's "Clint Black".

0:43:510:43:57

We're sitting here with a full committee.

0:43:570:44:01

Oh, man.

0:44:120:44:14

Whoo!

0:44:140:44:15

We tried to suss out the details

0:44:200:44:22

of who would actually talk, what would be said.

0:44:220:44:26

I think we can get this done, the four of us. "Here comes EEE." And we all go...Zappos!

0:44:260:44:33

We have to have somebody energetic, who can be gifted and crafty.

0:44:330:44:38

Maybe Tom does the narration.

0:44:380:44:40

OK, I heard a little bit of what's going on. It could be really fun.

0:44:400:44:45

-Who's quirkier than this guy?

-This is a very good presentation. You know what he did.

0:44:450:44:50

I know. Tom, are you locked in to this concept enough to do the performance?

0:44:500:44:56

It's funny how, at the last minute, you guys are asking me to do this.

0:44:560:45:01

- If you want me to, I can try. - No, because he wasn't there.

0:45:010:45:06

'Tom was not a part of it.'

0:45:060:45:09

Now Tom is going to do it. I have a big question mark about it.

0:45:090:45:13

I'd love if they'd let me touch up the script a bit, but they won't. They didn't let me yesterday either.

0:45:130:45:20

- They asked you to. - They didn't let me.

0:45:200:45:23

I can't believe you're a liar. You lie. You are a liar.

0:45:230:45:28

- And you don't jump up over here. - Don't call me that.

0:45:280:45:32

You're a liar. A bold-faced liar.

0:45:320:45:35

I am absolutely not.

0:45:350:45:37

-All right.

-There's a couple of things I don't like being called. Liar is one of them.

0:45:390:45:44

-D'you want this?

-Thank you.

-Take the edge off.

0:45:440:45:48

-When this is all done, though, let's go out and get a beer.

-I have no problem with that.

0:45:480:45:54

'We had time to practise before we gave the presentation

0:46:100:46:15

'in the actual room.'

0:46:150:46:18

We immediately started getting organised.

0:46:180:46:21

-They should be up high to see them.

-We have two extra girls. Why not hold them on the side?

0:46:210:46:27

-I do not want to look like it's a boxing ring. Round Two!

-Can I make a suggestion?

0:46:270:46:33

You introduce Claudia, Claudia introduce her.

0:46:330:46:37

Natalie should walk in first then I'll walk in behind, then Claudia, whatever.

0:46:370:46:43

She introduces me. I'd like to introduce you...

0:46:430:46:48

I think we were all a little nervous, all just a little, "Where do we stand?"

0:46:480:46:54

It's just nerve-racking under a time clock. You try to rush.

0:46:540:46:59

'As Project Manager, I needed it to run properly.'

0:46:590:47:02

But we want the focus to be on Mizz Z.

0:47:020:47:06

'I think our rehearsals went well,'

0:47:060:47:09

but we're dealing with some very smart men.

0:47:090:47:13

'They know what they're doing. I'm definitely not underestimating them.' Good job, everyone.

0:47:130:47:19

EEE!

0:47:190:47:21

OK, read the rest of it.

0:47:210:47:23

-From EEE?

-Mm-hm.

0:47:230:47:25

-EEE!

-All right, start from the top and go through it. This is important.

-Straight through?

0:47:250:47:31

-From the top.

-To the end?

-Yeah. Deliver your first line.

0:47:310:47:36

Megan is every woman.

0:47:360:47:40

-How is the way I'm reading it?

-It's all right. We'll coach you.

0:47:400:47:45

OK.

0:47:450:47:46

I'm getting NO co-operation from Tom! None!

0:47:460:47:50

Zappos!

0:47:500:47:52

'His mind and how it works,'

0:47:520:47:56

it's just meant to undermine, distract and throw people off.

0:47:560:48:01

-Clint, how do you think about the way I'm reading it?

-You're asking me?

-Yeah.

-Take your top line.

0:48:010:48:09

-Megan is every woman.

-Every woman at her best.

0:48:090:48:14

- Every woman at her best. - Hold on, guys. He's talking about Megan and they don't see her yet.

0:48:140:48:20

Tell them who she is. This is Megan. Megan is every woman. I tell you, you have to do this.

0:48:200:48:27

'It's hard to keep my mouth shut. I'm used to being the boss.'

0:48:270:48:31

When I saw the disarray, I'd to put my foot down.

0:48:310:48:35

- This is Megan. - Megan is every woman.

0:48:350:48:39

Some of the things that are my expertise - staging and what's theatrical -

0:48:390:48:45

things have to be a certain way.

0:48:450:48:48

-Put her right under her comic bubble.

-We're standing in front.

0:48:480:48:53

We can't stand in front of the frame. Why go to the trouble to make them?

0:48:530:48:59

-It doesn't matter.

-You got any other idea?

0:48:590:49:03

-You have to.

-Is there any other possibility?

-You're gonna have to stand in front of it.

0:49:030:49:10

-Hey, Brian, the way to have a great idea is to have a lot of ideas...

-No, there's only YOUR idea.

0:49:100:49:16

-I was on Broadway for three months.

-Can I have the floor?

-You got it.

0:49:160:49:21

Thank you. Just cueing EEE.

0:49:210:49:25

I was not happy with Clint

0:49:260:49:29

'because he was adamant about what he wanted.'

0:49:290:49:33

-Are y'all watching me?

-'He was doing it in a way that was abrasive and it made it very difficult.'

0:49:330:49:40

-I thought we'd fall on our faces.

-Brian doesn't like it.

0:49:400:49:43

-It's your thing.

-We're presenting the...

-Do it how you want.

0:49:430:49:49

I love to win. There's no feeling like it. Over the years, I've seen a lot of people. They want to win,

0:49:540:50:01

but they just can't get there. They work hard, they study hard, but just can't close the deal.

0:50:010:50:08

Take our teams. Our Zappos executive has to be blown away. He has to know he can't live without them,

0:50:080:50:17

but if they don't make Zappos happy, one of them will be fired.

0:50:170:50:22

'Going into the presentation,'

0:50:230:50:26

we were all a little nervous.

0:50:260:50:28

'Claudia was sick and nervous she'd fumble her words. I was nervous.'

0:50:280:50:33

Everything's on the line for me. If we lose the task, I'm worried I'll be fired as Project Manager.

0:50:330:50:40

-Hello. Good morning.

-Hi.

0:50:560:50:59

We're Team Athena and we are very excited to give you guys our presentation.

0:50:590:51:05

I'm about to introduce Claudia.

0:51:050:51:09

-Hello.

-Hello.

-There's an epidemic going on.

0:51:110:51:15

The customer is being left out of customer service,

0:51:150:51:19

but fear no more. I'd like to introduce you to Mizz Z.

0:51:190:51:25

As you can see, Mizz Z is a comic book character.

0:51:290:51:34

She was created as a champion of customer service.

0:51:340:51:37

Let me tell you about her origin. She started as a regular woman like you and... You're not a woman.

0:51:370:51:43

As you see in our first picture right here, she's a regular woman.

0:51:430:51:47

Her world is dreary. She's frustrated.

0:51:470:51:51

"Why is dealing with Customer Service so aggravating?" But she is pulled into her computer

0:51:510:51:57

and transported to the fabulous world of zappos.com.

0:51:570:52:02

Powered by service, our mild-mannered heroine has been transported, transformed,

0:52:020:52:08

into Mizz Z.

0:52:080:52:11

And also we can...well...

0:52:110:52:13

We didn't want to be pinned down to any demographic, so we have

0:52:130:52:18

the Customer Service employees that she inspires. She awakens. "Was this a dream?"

0:52:180:52:24

And she realises it's not just a dream. It's zappos.com.

0:52:240:52:29

I'm clearly sick and I crammed for this. I absolutely did.

0:52:300:52:35

If I had to grade myself, I'd probably give myself a C.

0:52:350:52:40

Hopefully Donald doesn't notice, but he will. It's why he's Donald Trump.

0:52:400:52:44

Why did you choose Natalie?

0:52:440:52:47

Look at these legs! Who would say no to Zappos?

0:52:470:52:51

Natalie, could you ever wear this, perhaps during the US Open?

0:52:510:52:56

I wouldn't wear this in the hallway.

0:52:560:52:58

'Oh, my God. I was a little bit worried by that comment Natalie made.'

0:52:580:53:05

-Thank you. Thank you very much.

-Thank you.

0:53:050:53:09

Megan is every woman.

0:53:130:53:16

Every woman at her best.

0:53:160:53:19

But every woman, even at her best, gets behind.

0:53:190:53:25

Gets tired. Needs help. "I have the biggest presentation of my life tomorrow

0:53:250:53:31

"and I have nothing to wear and no time to shop."

0:53:310:53:36

Zappos!

0:53:370:53:39

Zappos.com transforms Megan into our hero - EEE!

0:53:400:53:46

EEE!

0:53:460:53:48

At zappos.com, EEE is Everything, Everywhere, Everytime.

0:53:480:53:55

The ultimate shopper.

0:53:550:53:57

The man on the left notices Megan. "Wow!"

0:53:570:54:02

She says, "EEE can always get it done at zappos.com."

0:54:020:54:07

-Thank you.

-Thank you very much.

0:54:080:54:11

What do you think of the men's team?

0:54:140:54:16

I like the focus on the customer. I thought that they did a good job

0:54:160:54:21

communicating that Zappos is about customer service. I didn't like the focus on the letter E.

0:54:210:54:28

We have an opportunity as Zappos to really own the letter Z, so it was a little confusing.

0:54:280:54:33

-But overall they did a very good job?

-I thought it was a very fun presentation.

0:54:330:54:39

And what about the women?

0:54:390:54:41

They focused on the letter Z. And they really captured our core values and company culture.

0:54:410:54:49

What I didn't like was that they stumbled a bit.

0:54:490:54:52

The other thing I noticed was she sometimes said Zappo instead of Zappos.

0:54:520:54:59

-But both teams did a very good job?

-Overall, they did.

0:54:590:55:03

-I was very surprised at how much they came up with.

-Who should win?

-I think the winner is...

0:55:030:55:09

Khloe, I'm a little surprised.

0:55:410:55:43

-I heard you did a very good job.

-Why, thank you. Why so surprised?

-I didn't know anything about you

0:55:430:55:50

other than I heard you were a leader in your family and very smart.

0:55:500:55:55

-I heard you did a very good job.

-Thank you.

0:55:550:55:57

Scott, how did you like being Project Manager after last week?

0:55:570:56:03

In skating, the toughest job in the world is the one after you fall.

0:56:030:56:07

Your confidence is shaken. This is a game, but it's business.

0:56:070:56:12

I took that very seriously. When they made me Project Manager I was not going to shy away from it.

0:56:120:56:19

I hear you really went to battle with Tom for some reason. What happened with you guys?

0:56:190:56:26

What happened? I think Scott stepped up and asked to be Project Manager and everybody supported him.

0:56:260:56:33

-Did you agree with what he was doing?

-I did not. He had a hard time keeping the group under control.

0:56:330:56:39

-So I think we got very behind schedule.

-And you blame Scott?

0:56:390:56:43

-I do.

-Scott, how do you respond?

-I want to say first that when we decided who'd be Project Manager,

0:56:430:56:49

they looked at me and said, "We would like you." I never asked.

0:56:490:56:53

And who did that?

0:56:530:56:55

I'm trying to think. Guys? Who brought my name up first?

0:56:550:57:00

OK, who cares? Scott, who was the most difficult person to handle?

0:57:030:57:07

Tom.

0:57:070:57:09

-Every time I put him on task, he'd get distracted.

-He is that difficult?

-He was that divisive

0:57:090:57:16

-and he derailed us.

-I really tried today to not get angry,

0:57:160:57:20

even though they were not allowing me to get my ideas presented.

0:57:200:57:25

-We allowed him.

-No, let him finish.

0:57:250:57:29

-I'm sorry. That was disrespectful and I apologise.

-It's fine. You proved my point.

0:57:290:57:34

-That's what you were doing all day.

-Brian, what do you think? You're not convinced the team is so hot?

0:57:340:57:42

-I think we're a great team.

-Individually.

-We have seven chiefs.

0:57:420:57:46

-Too many chiefs.

-Too many chiefs.

-You said that really well. It's what I noticed.

0:57:460:57:51

-I got the feeling everybody wanted to be in charge and nobody respected your authority.

-Whose fault is it?

0:57:510:57:58

The team seems to be a little bit dysfunctional.

0:57:580:58:02

-It's hard to say who's at fault, but the Project Manager has to knock everybody in line.

-Absolutely.

0:58:020:58:08

-OK, Khloe, what do you think of your team?

-We'd a lot of great ideas and we worked really hard.

0:58:080:58:16

-Your team is good?

-Yeah.

0:58:160:58:18

-Joan, what did you think of Khloe as a team leader?

-She grew into it.

0:58:180:58:22

She'd have grown into it faster if it wasn't chaotic at the beginning.

0:58:220:58:27

-Nobody gave her the respect.

-Why?

-We have a lot of chiefs also.

0:58:270:58:31

Right. You do have a lot of chiefs.

0:58:310:58:34

I can tell you I was asked not to participate in writing the script.

0:58:340:58:38

-By who?

-Mainly, I guess, Annie.

0:58:380:58:42

I thought to myself, I have had three Broadway plays ON Broadway.

0:58:420:58:47

-And I have an Emmy.

-And somebody says, "Don't give me ideas."

0:58:470:58:51

"We'll show it to you later for your approval, but it will be done."

0:58:510:58:56

-She didn't really treat you with much respect.

-None.

0:58:560:58:59

-First of all, that's not true.

-You are smarter than everybody, better and talk louder than I do.

0:58:590:59:06

Obviously, I'm very direct and I'm dealing with people who do get offended.

0:59:060:59:12

-You'll be toned down by the end.

-I might be direct...

-By the end, she'll be a great diplomat.

0:59:120:59:19

She'll be your best friend. And you'll take her to Las Vegas and win a fortune.

0:59:190:59:24

-Melissa, who had the idea for the character?

-It was me.

0:59:240:59:29

It was a very skeleton idea and everybody added, but I guess it sprung from my head.

0:59:290:59:35

-A lot of the skeleton was from Claudia and everyone added on.

-Yeah, that's...

0:59:350:59:41

But I realise we're a team. I'm not saying it's me, me, me.

0:59:410:59:45

If we win because of something I started, fine.

0:59:450:59:49

-Natalie, how did you feel about being in that outfit?

-It was...

-Did you think it insulted Tony,

0:59:510:59:58

from Zappos, that you wanted to get that thing off?

0:59:581:00:02

-I looked forward to getting out of it. It was a little much.

-But do you say it in front of them

1:00:021:00:09

-right after the presentation? Did that sway how he looked at the presentation?

-It could have.

1:00:091:00:16

Why weren't you in the outfit, Brande? You've worn outfits like that before. A lot less.

1:00:181:00:24

-Yes.

-Why weren't you in that outfit?

-Our character...

-How many times on the cover of Playboy?

-Just once.

1:00:241:00:31

-But you were the most popular...

-Maybe you looked at it a lot of times!

1:00:311:00:37

Wait. I can't have my son hear this. Years ago, I tried to pick up Brande and I failed.

1:00:371:00:43

-I don't know if you remember. Before I was Trump.

-I don't remember that!

1:00:431:00:47

-You should have been more obvious.

-I was being nice.

-He's so shy.

1:00:471:00:52

OK, I want Erin and Don to show you each other's comics, OK?

1:00:521:00:58

-Erin, why don't we start with you?

-I'll hand it to you, Scott.

1:00:581:01:03

Don, show the ladies.

1:01:051:01:08

Start with the men's team. What do you think of their character?

1:01:131:01:18

-Familiar!

-Dennis, what do you think?

-There's a similarity.

-A similarity.

-In some ways.

1:01:181:01:25

-But a couple of big differences.

-Oh.

-In my opinion.

1:01:251:01:30

-Ladies, what do you think of the men's character?

-Way better than I would have thought.

-From these guys.

1:01:301:01:37

I was impressed, I really was.

1:01:371:01:40

-Natalie, what do you think?

-I like it. Scenes 2 and 3 are like ours.

1:01:401:01:45

But the Es when you were dealing with Zs makes no sense at all.

1:01:451:01:50

-Scott, how do you respond?

-Part of their core value statement is about being off the wall.

1:01:501:01:56

So EEE, it's quirky and it's Everything, Everywhere, Everytime.

1:01:561:02:01

-It was ultimately my decision.

-But E is not Z.

-No, E is not Z.

1:02:011:02:06

-At the same time, I have to say Tony from Zappos loved some of the things you did.

-Right.

1:02:061:02:13

That probably wasn't one of them, but he loved it.

1:02:131:02:17

-Clint, do you think you won or lost?

-I think we won.

-Tom?

-I don't think we won. I want to win.

1:02:171:02:23

-Why don't you think you won?

-To be honest, we had 15 minutes and I said, "Scott, listen,

1:02:231:02:30

"we should maybe really consider this name, EEE. It really doesn't make a lot of sense."

1:02:301:02:36

You didn't like the E when you have a Z character.

1:02:361:02:40

-Do you think you won, Claudia?

-Yes.

-Why do you say that?

-I think...

1:02:401:02:44

Because of them? Because they're so bad? Or because you'd a good idea?

1:02:441:02:49

It doesn't matter what they did. We did a really good job.

1:02:491:02:54

-Your presentation was good, but you did stumble, which surprised me.

-I was sent home cos I was sick.

1:02:541:03:01

I know you have to still work, but I just had too many drugs in my system and I was nervous.

1:03:011:03:08

-Is that right?

-Oh, yeah!

1:03:081:03:11

- We needed to get her home. - She didn't want to go home.

1:03:111:03:15

-So would you like to know who won?

-ALL: Yes!

1:03:151:03:19

First of all, the Zappos executive, Tony, thought both teams were excellent,

1:03:201:03:26

but they loved...

1:03:261:03:28

the women.

1:03:301:03:33

What they liked in particular was the character, they loved the Z, you were very organised.

1:03:331:03:39

You did a great job. I congratulate you. And Khloe wins 20,000 for her charity, which is?

1:03:391:03:46

-The Brent Shapiro Organisation.

-Very good. Congratulations. Good job.

1:03:461:03:52

OK, go back to the War Room. You can watch what's going to happen.

1:03:521:03:56

-Get out of here. Go.

-All right!

-Thank you!

-Good job.

1:03:561:04:01

Men, stay here. Somebody's getting fired.

1:04:041:04:08

- ALL: Women power! - Did I not say we would win?

1:04:181:04:23

I am so thrilled to win and win for my charity.

1:04:231:04:26

Team Athena. Good job.

1:04:261:04:29

The Brent Shapiro Organisation raises money to bring awareness

1:04:291:04:34

and help find a cure for addiction. It really means a lot to me so this is such a blessing.

1:04:341:04:40

-Woman power!

-We did such a good job. Let's keep it up.

1:04:401:04:45

Let's win three in a row. Eight in a row. How about that?

1:04:451:04:49

-Here we go.

-'Scott, what happened?'

1:04:501:04:54

When we first got there, I knew that to get these guys to stay on task,

1:04:541:04:59

-I needed to focus them.

-You had a hard time controlling them.

-Not at first. I knew they were concerned

1:04:591:05:06

after we lost our first task. I wanted to bring them together.

1:05:061:05:10

-I really feel I accomplished that.

-Except for...

-Except for Tom.

-I think there might have been

1:05:101:05:17

a misconception about what I was doing. I was just trying to give options.

1:05:171:05:23

-Scott, go ahead.

-Tom's difficult. I tried to find a place for him.

1:05:231:05:28

-Then he'd get a little distracted. It was about selling himself.

-That is not true.

1:05:281:05:33

-I tried to take control as Project Manager.

-And that didn't work.

1:05:331:05:38

No, it was working fine, but I sensed some people were playing a game and some wanted to work.

1:05:381:05:45

-Did anybody fight EEE?

-I did. Several times.

1:05:451:05:50

-Is that true? Is that so? Dennis? You fought it.

-I didn't fight. I just didn't like it.

1:05:501:05:57

Well, I will say this. Pretty much throughout our task, as Project Manager,

1:05:571:06:03

it was a situation where Tom just fought me every step of the way.

1:06:031:06:07

I'd like to interject and say I was not fighting.

1:06:071:06:11

I really just wanted to win. I knew the EEE thing made no sense.

1:06:111:06:16

I went through all the Z names, Scott just chose E.

1:06:161:06:20

-Those two really did not get along.

-It's going to be Tom or Scott.

1:06:201:06:25

Anyone who lets the team have an E, it's like Donald having an M on his logo.

1:06:251:06:31

Let me ask you this. Herschel, who would you fire if you were me?

1:06:331:06:38

-Tom.

-You'd fire Tom.

-I was in the War Room when Tom was acting up. I saw a lot of it.

1:06:401:06:46

-Is that true, Tom?

-I think Herschel misunderstood what happened.

1:06:461:06:51

No, I don't misunderstand anything.

1:06:511:06:54

One thing about Herschel, this guy's a fighter. He went at it last week.

1:06:541:07:00

You led a pretty crappy team, but he fought incredibly.

1:07:001:07:06

-Tom, would you fight Herschel?

-No, I would not.

1:07:061:07:11

-Brian, if you were me, who would you fire?

-Whoever came up with that name.

1:07:111:07:17

-And who was that? You know.

-We were gone to do the costume.

1:07:171:07:21

If you notice on the costume, there's a Z.

1:07:211:07:26

-Dennis, who would you fire?

-You know me. I'm gonna say it straight up. I'd fire Scott.

1:07:261:07:33

-Because he was the leader.

-No, because he was too soft in being a Project Manager.

1:07:331:07:40

-How do you compare Scott with Phil Jackson?

-I love Phil Jackson.

-I love Phil Jackson. And Scott.

1:07:401:07:48

The difference is, we're not on the ice.

1:07:481:07:53

We're here trying to build a product.

1:07:531:07:57

Jesse? If you were me, who would you fire?

1:07:571:08:02

Clint.

1:08:021:08:05

Fire Clint? What the BLEEP did Clint do?

1:08:051:08:09

I would actually... I understand why Jesse says that.

1:08:091:08:15

Ultimately, Clint was a major wrench in the gears. He wanted to argue and yell at everybody.

1:08:151:08:20

-OK, could Jesse speak for himself?

-Absolutely.

-Why Clint?

1:08:201:08:25

-I'm surprised to hear you say that.

-At some point in the last 30 hours, Clint's made up his mind

1:08:251:08:31

-that he just wants to argue. It's detrimental to working...

-But he and Scott get on very well.

1:08:311:08:38

Despite him and Scott being friends, I think this is a team.

1:08:381:08:43

-We won't win a task unless we work together.

-You think Clint is a difficult guy.

1:08:431:08:48

I had to get up and walk away because he was shouting over me when I'm trying to help.

1:08:481:08:54

-'I was trying to help him.'

-This one's a snake. A snake.

-Who?

-Clint.

1:08:541:09:01

I thought there was something mean about him. Clint - something about him. I don't know what it is.

1:09:011:09:08

-I didn't think...

-'Clint, who would you fire?'

1:09:081:09:11

-I would fire Tom.

-Tom over Scott.

1:09:131:09:17

I feel like he was undermining Scott on purpose.

1:09:171:09:21

-No, I was not.

-Did you feel that, Scott?

-Absolutely.

1:09:211:09:26

OK, Scott,

1:09:261:09:29

-you've got to pick two people.

-Do I have to pick two?

-You don't have to. You could pick one.

1:09:291:09:36

-I think you're better off picking two. I don't know who the other one would be.

-I watched last year.

1:09:361:09:43

-You recommended to Gene that he pick other people.

-He didn't do it. He wouldn't listen to me.

1:09:431:09:49

When I tell you this, in all sincerity, I mean it,

1:09:491:09:54

-there's only one person that deserves to sit next to me.

-OK.

-And that's Tom.

1:09:541:09:59

-But I want to bring back Herschel.

-Herschel?

1:09:591:10:02

-And he doesn't deserve it.

-You want him as a helper.

-As an advocate.

1:10:021:10:07

-How do you feel about that? Thrilled?

-No, I'm not thrilled.

1:10:071:10:12

No, because one wrong sentence and you could be fired.

1:10:121:10:16

So you don't love it.

1:10:161:10:18

OK, Tom and Scott and Herschel. Everybody leave. You three come back in about five minutes. Thank you.

1:10:181:10:25

-Thank you.

-Thank you.

1:10:251:10:28

-Good going, Dennis. Very good.

-Hey, man!

-I'm proud of you.

-Just doing my job!

1:10:281:10:34

I know the real Dennis.

1:10:341:10:36

'OK, women, turn off your TV right now, please.'

1:10:381:10:42

-Tom's very smart, but he's very...

-Weird.

-They don't like him.

1:10:421:10:47

-I kind of like people like that. - I do, too. I like him. He's very cerebral.

1:10:471:10:54

It's never fun to lose, is it?

1:10:551:10:59

I'm actually looking forward to having a discussion about this

1:11:041:11:09

to all tell our side of the story. It's possible we didn't understand where everyone was coming from.

1:11:091:11:16

So, Erin, what do you think?

1:11:311:11:34

You saw the same thing here that I saw when I stopped by.

1:11:341:11:38

There's a faultline between Tom and Scott and it's hard to imagine how you continue with both of them.

1:11:381:11:45

-They don't like each other much.

-Therapy is required for them to stay in the same room.

1:11:451:11:50

-Serious therapy. Don?

-Clint also had a hard time getting along

1:11:501:11:55

so it was interesting to bring back Herschel, rather than Clint.

1:11:551:11:59

Well, we'll see what happens. ..Amanda, send them in, please.

1:11:591:12:04

Thanks, Herschel.

1:12:061:12:08

Sit down, fellas.

1:12:141:12:17

-Scott, what do you have to say?

-I've got a lot to say.

1:12:171:12:22

-Go ahead. Say it.

-My biggest challenge was to get these guys together.

1:12:221:12:28

And get a little momentum going. I feel the decisions I made with Jesse and Dennis

1:12:281:12:33

and the way I could have those guys work together, I wanted to keep Tom away from those guys

1:12:331:12:40

because he was definitely wired. He was just frantic, all over the place, like excited.

1:12:401:12:46

I think that maybe at some points in the day, throughout the day, you didn't understand what I was doing.

1:12:461:12:53

I don't think anybody could! "How about...? No! Zorro! Maybe he comes in on a motorcycle!"

1:12:531:13:00

-Scott...

-And then he goes, "How about this?" And everybody went...

1:13:001:13:04

Scott, would you rather I argued and yelled like Clint, your friend, that you couldn't control?

1:13:041:13:10

I was trying to bring positive enthusiasm, even though every good idea, you shut it down.

1:13:101:13:16

-Maybe it wasn't a good idea.

-Even after 16 hours of them belittling me and ganging up on me,

1:13:161:13:24

-I...

-That's not true.

-Let's hear it, Herschel.

-I didn't see ganging up.

1:13:241:13:29

Tom has got so much talent and I don't understand him...

1:13:291:13:33

-Tom has got so much talent?

-So much talent. But I watched time and time again.

1:13:331:13:40

He would sit there and then question everything. And it got to the point, and this is true,

1:13:401:13:46

I said, "Shut up!

1:13:461:13:49

"Shut...up." He wouldn't shut up. I said, "You got a problem."

1:13:491:13:54

-I looked at my watch...

-I shut up.

-You didn't.

-I did.

1:13:541:13:58

We had a few minutes and he's performing and I'm like, "We're gonna lose."

1:13:581:14:04

-It was frenetic, it was insane and...

-Herschel, have anything more to say?

-No.

-You shouldn't be here.

1:14:041:14:12

-I'm trying to figure it out.

-I don't wanna be here.

-Herschel, get the hell out of here, please.

1:14:121:14:18

-Thank you, Mr Trump.

-No reason for you to be here.

-Sorry, Herschel.

1:14:181:14:23

-You knew what he would say.

-And that you'd never fire him.

-Not tonight.

-I knew that.

1:14:231:14:29

Almost last week, but not tonight.

1:14:291:14:32

Y'all got to start getting along.

1:14:321:14:35

-Oh, oh!

-Herschel!

1:14:351:14:38

-We knew you were coming back. Your face was like, "What?!"

-Who else is coming back?

1:14:381:14:45

-No one yet. They're still talking.

-Who do you think it's going to be?

-I think it may be Scott.

-Really?

1:14:451:14:52

-You're here. Live to play another day.

-Yes.

1:14:521:14:57

OK, Tom, let me ask you a question.

1:14:571:15:01

-Why should I fire Scott?

-Well, Scott wasn't able to control the team.

1:15:011:15:06

-Can anybody control that team?

-I can and the reason is

1:15:061:15:11

I understand how to work as a group in a creative medium.

1:15:111:15:15

I want to be the next Project Manager. I'm tired of losing.

1:15:151:15:19

And I think the mistake you made was that you didn't give every individual a job and let them do it.

1:15:191:15:27

-And nothing got done.

-It seems that the reason you lost comes down to the name.

1:15:271:15:32

There were lots of problems, but when it comes down to what Zappos hated the most,

1:15:321:15:40

-it was no Z in the name. EEE was you, right?

-Wasn't that you, Scott?

1:15:401:15:45

We had to have a jumping off point that brought together the entire concept.

1:15:451:15:51

But do you agree that Tom really didn't want to use the EEE?

1:15:511:15:57

He wanted so many things all day that even when the train had left the table,

1:15:571:16:02

-he would interrupt, interject...

-We had argued for six hours.

1:16:021:16:08

-You disrupted for six hours!

-Do you not want me to talk?

1:16:081:16:12

Why did it take six hours? Why?

1:16:121:16:15

-Because...

-What's to talk about?

-..he could not control Clint. Clint Black argued with everybody.

1:16:151:16:21

-Why didn't you bring Clint in?

-Why didn't I bring Clint in? I didn't want Herschel!

1:16:211:16:27

-The only one I wanted was him.

-Clint should have been brought in before Herschel.

-He should.

1:16:271:16:33

-Clint should have been brought in.

-Clint did everything I asked.

1:16:331:16:37

-You like Clint a lot.

-He's my pit bull, but he has a heart of gold.

1:16:371:16:42

-I know you're his friend...

-I'm friends with everybody here. The only problem I was coming across

1:16:421:16:48

-was the constant derailing from Tom.

-But Tom didn't like EEE.

1:16:481:16:53

-Tom didn't like EEE.

-That's a biggie.

-He didn't like anything but his ideas.

-That's not true.

1:16:531:17:01

I liked Jesse's idea. I was so relieved when you picked an idea!

1:17:011:17:07

Isn't Jesse amazing? You think "gimme a break", yet he's brilliant.

1:17:071:17:12

-An out of the box thinker.

-I adore him.

-Is Tom in the same league?

1:17:121:17:16

Not a chance. Tom is without focus. Tom is a very entertaining, frenetic...

1:17:161:17:23

-You didn't understand what was going on in our brainstorming.

-That was a hurricane of you.

1:17:231:17:29

You just keep talking.

1:17:291:17:32

-Scott, why should I fire Tom over you?

-I can tell you why.

1:17:361:17:41

-Go ahead.

-My biggest concern about being the second Project Manager

1:17:411:17:46

was because I felt it was early. I really wanted to get my feet wet before I stepped into that role.

1:17:461:17:52

-You'd prefer to be later down the road.

-Yeah, next task.

1:17:521:17:57

But I'm looking at the long run. I wanted to win to give money to cancer like you have no idea.

1:17:571:18:04

I knew my job was tough because I had to bring this team together again because they were fractured.

1:18:041:18:11

-We are both...

-Please, don't interrupt me.

1:18:111:18:14

Scott, he was trying to be nice. He was interrupting to be nice.

1:18:141:18:18

-But that's the point.

-I think he was a little surprised at you. That was tough.

1:18:181:18:24

If you stand on a T box and someone coughed in your backswing, it would be really hard to get a rhythm.

1:18:241:18:31

Tom's here, I feel, to perform and play the game to promote himself.

1:18:311:18:36

-I'm here to win money for cancer, just like you.

-Are you both fighting for the same cause?

1:18:361:18:42

-We both had testicular cancer.

-Both?

-We both have one... Well, I'll speak for myself.

1:18:421:18:49

It's self-explanatory. I have one testicle.

1:18:491:18:52

-I'm not gonna talk about you.

-Together we're a set!

1:18:521:18:56

-And I'm fighting for my doctor, Donald Skinner.

-That's great.

-That's not the point I'm making.

1:18:561:19:02

I'm saying I did the best I could under extreme circumstances. This is a long process and I feel

1:19:021:19:10

-I am more beneficial to the team than Tom.

-I understand.

1:19:101:19:13

-I feel I deserve another chance.

-Erin?

1:19:131:19:17

-It doesn't seem that anyone had a great idea...

-I think I had several.

-Please don't interrupt.

1:19:171:19:25

But, bottom line, the name that came out was EEE and that, obviously, by your account was your name.

1:19:251:19:32

That's the one you came out with. The name was the issue.

1:19:321:19:35

I agree. We're all about branding. So when I heard they didn't have a Z, I just said,

1:19:351:19:42

"Who picked the other name?" That's a big one to miss.

1:19:421:19:47

-Anything to say, Scott?

-There is a process. A process.

1:19:471:19:53

If every bad decision you made got you out the door, where would all of us be right now?

1:19:531:19:59

OK, listen. The E was a big mistake. I saw that immediately.

1:20:031:20:08

As good as everything was, everything was great, but the E is not Z!

1:20:081:20:14

The name is Zappos! So I thought that was a big mistake and you did say

1:20:141:20:20

that it was your responsibility.

1:20:201:20:23

And in this case I have to say, sadly, Scott, you're fired.

1:20:231:20:28

-Thank you for the opportunity.

-Thank you.

-Thank you, Mr Trump.

1:20:311:20:36

-The only thing I can say for sure, Tom, is you have a lot to live up to next week.

-Absolutely.

1:20:381:20:45

-Thanks, man.

-Tell the guys I'm sorry I let them down.

1:20:561:21:00

I will. I don't think you let them down. It was one of those things.

1:21:001:21:05

-See you in LA.

-Thanks, man.

-Bye.

1:21:051:21:08

-Thank you.

-Take care, Scott.

1:21:101:21:13

That was very hard. Doing that was very hard.

1:21:181:21:22

But I think we made the only decision.

1:21:221:21:27

I am bitterly disappointed,

1:21:511:21:55

but I'm also a very happy and positive person. I feel like I could have done much better than I did,

1:21:551:22:02

but I have my family, first and foremost, and my mission of curing cancer in my lifetime.

1:22:021:22:08

And my career. So onward and upward.

1:22:081:22:12

C'est la vie.

1:22:121:22:15

Subtitles by Subtext for Red Bee Media Ltd - 2012

1:22:231:22:27

The American version of the business-based reality series. The teams are asked to make a comic book character as a representative for an online company. The winning team will be chosen by the company's executive in charge.


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