Reynolds Who's the Boss?

The job interview.

-Good morning, Beech's.

-Yeah, I've come for an interview.

Arrive early.

Awkward questions.

Um...

-Mmm!

-Um...

Cliched answers.

So, I do a lot of networking.

I probably live on adrenaline quite a lot.

Bit of a hard taskmaster.

Time to rip up the rule book.

Ah!

Three very different companies have agreed to take

part in a pioneering experiment...

I want to try something new.

Hey, everyone.

..where the boss hands over recruitment to their entire

workforce.

I'm entrusting the power of this decision on you.

A bit frightened of the idea, really.

It's called collaborative hiring, and what it is, is

when the whole workforce decides on a hire rather than just the boss.

Over a week, the applicants will do a series of workplace tasks...

-Is this normal?

-Just calm down.

..while company employees secretly assess them...

Ah!

That weren't supposed to happen.

Scary.

..and then vote on who they think should get the job.

So we know who you're going to vote for, don't we?

-I would say probably the one who's best-looking.

-Yeah.

What could possible go wrong?

Yeah, leave him with me, yeah.

Hello?

I'd like to say their enthusiasm is there.

But it's not quite.

Welcome to the brave new world of recruitment...

Wow.

..where the staff are firmly in the hiring line.

If this works well, it could change the way traditional British

companies hire people.

Tonight, fruit, veg...

-£4.80 for a little bag of apples?

-Yeah, six...

You want to wear a mask.

..and the hunt for a new employee.

Are you having a laugh?

Feels almost like a form of torture.

Yeah, baptism of fire.

The workforce secretly watch...

For this task, I'm going to give Jill a three out of ten.

Ooh, Marty a bit harsh there.

-..and select a colleague.

-It's head and heart, isn't it?

Do you go for qualifications, do you go for personal qualities?

What happens when the boss hands over the reins of recruitment?

To be honest with you, don't want to screw it up.

Wanted, an operations manager for one of the country's biggest

fruit-and-veg distributors.

Salary, up to 50,000 per annum.

I could live off of these, seriously.

I could live off them.

The boss is Tony Reynolds.

The third in an historic line of greengrocers.

70 years ago, Tony's grandad set up stall from an East End barrow.

Now, Tony employs over 900 people.

He's worked for me for years.

He's drawn many of his current team from his deep-rooted

connections. Friends from the fruit-and-veg world,

as well as family.

Family's really important here at Reynolds

and we really like to, um, promote a family ethos.

Business is blooming,

and Tony needs to bring some fresh blood into the clan.

But the company has outgrown its usual pool of talent.

Cos the way we keep growing, you can't find everybody that

used to be your mate.

You have to keep experimenting with new ways to get

people into the family business.

To find a fresh face, Tony's signed up to a radical experiment.

As you know, we're looking to recruit a new distribution operations manager.

What we want to try and do this time is let the employees make

the decision on who we hire.

That means all of you.

I've got no influence over this whatsoever.

Say this person makes your business crash.

This person is going to crash this business, but you're the one

that's going to make the decision on why they've crashed the business.

LAUGHTER

As I've said, it's got nothing to do with me.

I'm entrusting the power of this decision on you.

LAUGHTER

The collaborative hiring model is used most widely in Silicon Valley.

Companies like Apple, Google, Facebook, um...

What we're doing in this experiment is to see if we can take that

model and make it work for traditional British companies.

-Something different, isn't it?

-No, I think that's a good idea.

-If it goes wrong, it goes wrong.

-It's a positive idea.

So we know who you're going to vote for, don't we?

-I would say probably the one who's best-looking.

-Yep.

-Without any doubt.

THEY LAUGH

If, if we don't like him, can we sack him?

-We'll go for it, then, right?

-You can see how excited you are about it.

I'll come in every day.

THEY LAUGH

Please don't, no-one will get anything done.

THEY LAUGH

The first of two applicants short-listed by recruitment experts

is Jill McDonald, a former operations head at haulage and finance firms.

-Take a seat for me, OK?

-Thanks very much. Thank you.

The applicants have been told that they're taking

part in an immersive recruitment experiment.

-Not nervous, are you?

-No.

SHE LAUGHS

-Little bit.

-Are ya?

-Yeah, I am, yeah.

There's a lot worse could happen.

Jill has no idea that this week the staff will be doing the hiring,

and she's already under observation.

Keeping the process secret means that people are themselves

throughout the whole process.

And that means the people that are observing get to see

the real person, not the person putting on their game face,

that's just playing a role for an interview.

PHONE RINGS

-Could you send the first candidate up, please?

-Yeah, will do.

Thank you.

She seems nice, but, uh, early days yet.

Early days.

It's not just receptionist Tracy Jill needs to impress.

Come in.

-Hello.

-Good morning, Jill.

-Hello.

-I'm Tony.

Hello, Tony, pleased to meet you.

In order to make an informed decision when it comes to

voting...

..unbeknown to the applicants, from clerical staff to cleaners...

Ah, Tony interviewing the two candidates.

-..the workforce is watching.

-Stop chewing gum.

Jill, why would you want this job?

You're, um, a very family-based, um,

company, which is very important to me.

I've worked for large corporate industries before

and have found that perhaps sometimes you can be classed

as a number, whereas I'm assuming that Reynolds, being a family

business, would not - you're treating people as people.

Pieces I liked, um, were the mention of the family business

-and felt that...

-Didn't want to be a number any more.

-Yeah, to be counted.

Could you give me an idea of your management style?

I am a people-person manager, um, and my style can be firm but fair.

I think she'll struggle.

And obviously we know how things work over here.

Especially when you're really under pressure.

You're only a good manager if your staff are a good team.

If you put into your staff,

obviously you can... you reap the rewards.

If you can be a good manager, your staff will follow

you behind you, and I think she's got the right mind-set there.

-Thank you.

-Thank you very much. Thank you.

The secretive selection process has got the office gossiping.

Receptionist Tracy tracks down boss' wife Sarah.

So, I reckon... Do you reckon he'll be young and dynamic, then?

-What, the other one?

-Yeah, I dunno, like the complete contrast.

-I think he'll be younger.

-Do you reckon?

-I've just got a feeling he'll be younger.

-Yeah.

Applicant two is 48-year-old Andrew Walker...

-Morning.

-Morning.

..an experienced transport and distribution manager.

Right, thanks, Andrew, take a seat for me.

Be it products or platitudes, Andrew is well versed in making

the right moves.

-Have you been here long?

-Uh, nearly ten years, yeah.

Ten years? Oh, great. So you've seen it grow around you, then.

Yeah, yeah, definitely.

Without a clue his assessment has already started, Andrew

heads for the hot seat, while Sarah heads back to Tracy.

He seems nice. But he came acro..

He didn't seem nervous, but he came across as...rehearsed.

-So you didn't get that... You didn't get that feel...

-I can't put my finger on this one.

-No, but you didn't get the feel that you got with her?

-No.

-Good morning.

-Hello, Andrew.

-Looks like you, Matt.

THEY LAUGH

So, Andrew, can you tell me a little bit about your management style?

Bit of a hard taskmaster. I expect quite a lot of people

and I set quite a high standard.

And I expect people to understand and respect the needs of the customer.

I think he's going to be too mean.

LAUGHTER

-Thank you very much.

-OK. Thank you, Andrew.

-Thank you, Tony.

Thank you very much.

Having the team be part of the hiring decision allows

the business to utilise its best resource, which are its own people.

-He's more serious, I think.

-Yeah.

Sort of knew what he wanted to say, but had it all...

-Yeah, well planned.

-He reminds me of, like, a head teacher. I won't want to talk to him.

He seems "my way or the highway".

If you're a people person, fantastic.

But you do also need to have a bit of a stronger streak, as well.

As long as he has manners to me, I will give him manners back.

As long as he understand.

The beauty of the process is that people are really going to

engage in a way that you don't really normally see.

On the interview, I'd say towards Jill.

And I hope that the wisdom of the crowd will win overall.

Now I've looked at the CVs, I'm probably more confused than

I was be... When I looked at the...the...

at the video, because before CVs, I would've said Jill.

But now I've got the CV, I'd probably hop

back on the fence at this point.

Tomorrow, Tony's staff will begin

putting the applicants to the fruit-and-veg sword.

Day two.

Having been handed the reins of recruitment by their boss, staff,

with expert help, have designed a series of tasks for Jill

and Andrew to tackle over this extended work placement.

We'd look at the job and pull out of there the skills and the criteria

that they need to do that job. We can assess those in different ways.

How they cope under pressure, how they communicate.

Those things can be tested in a variety of settings.

Staff will be secretly watching at work.

And at home.

If this challenge doesn't work out,

does that mean Tony will get rid of all of us?

-No, just them two.

-THEY LAUGH

They'll be deciding whether the applicants meet the skills experts

deem essential and the business demands from an operations manager.

She's getting a bit stressed now.

And whether they could fit into their company's culture.

Then they'll vote.

Do you think he has a temper on him?

He looked like he's ready to boil.

THEY LAUGH

In preparation for one of these tasks, boss Tony gave Jill

and Andrew a box of weird and wonderful fruit and veg.

I'm not quite sure about what these are called.

He told them to find out what they are...

Google away.

-..and what they're used for.

-Ooh, hello.

This is a chayote, which looks like, um,

well, you can use your imagination.

This business is founded on fruit and veg.

Employees are expected to know and love it.

To win the most votes, Jill

and Andrew need to prove that they know their onions.

Time for the first task.

Have Jill and Andrew done their homework,

and can they demonstrate their new-found knowledge?

-Let's get this show on the road.

-Do you want me to get this end?

-Are you sure? It's a bit heavy.

-Yeah, go on, that's fine, I've got big muscles.

In keeping with the business' one man,

one barrow beginnings, they've been sent to a soggy Hertfordshire

high street to sell the fruit and veg they should've been researching.

-I wouldn't worry about getting wet, it grows them in the rain.

-No, no, no.

SHE LAUGHS

Each applicant is joined by one of the company's sales team.

Andrew by Adam, Jill by John.

What've you got here?

-Lovely golden beetroot.

-OK.

They think Adam and John will be reporting back to Tony.

Instead, they'll be reporting back to the whole staff.

To add a bit of historical flavour, they're using the business'

last surviving barrows.

Have you got a barrow licence?

-All right, so we'll park it on the level.

-Just here?

-Yeah.

-I've never done anything like this before.

-You haven't?

-No.

-You're flashing up.

-OK.

Back at the depot, another set of staff has been scrambled.

These secret spies are on an undercover mission to see

if Jill and Andrew have done their homework.

Get your ripe tomatoes. They won't be round tomorrow!

SHE LAUGHS

Hello, good morning.

The first secret shoppers are Helen from finance

and Martin from sales.

What are these bad boys?

They're called mooli. Um, they're like a Japanese white radish.

How would I eat this?

They're, um, decorative, what they call decorative gourds.

I mean, they're good at sort of Halloween time.

You can actually varnish it, um,

and then you can keep it as a decoration...

Jill's in ornamental overdrive. Her revision's paid off.

-Thank you. Have a good day. Thank you.

-Thank you, bye-bye.

Thank you, guys. Bye-bye.

High five.

-HE LAUGHS

-'I found her very engaging'

and pocket knowledge.

I wouldn't say extensive knowledge, but pocket knowledge.

And, uh, I think she carried it off nicely, actually.

There you go, £4 change. Thank you, have a good day.

OK, my love, there you are. Thank you, my love. Thank you.

But the day is yet young, and Jill

and Andrew's task is about to get tasty.

Tony's wife, Sarah, has arrived with friend Mel.

What will impress me the most is how well they've done their homework

and how well they can adapt to this situation.

Andrew has no idea he's serving the boss' wife.

-Good morning, ladies.

-Morning. Nice day.

-Glorious day.

-Oh, wow!

-Good morning.

What an unusual selection.

Finger limes. How on earth do you eat that?

Lime caviar is...

-Yeah, actually, I can see them.

-You can see it coming out as I'm squeezing it.

-If you sprinkle those into a salad, maybe.

-Hmm.

-You know, you get that kind of little...

And what on earth is that?

That's, uh, that's a chayote, it's called a couple of other names as well. Um...

It's a promising start for Andrew.

Look at the shape of that.

What would you do with those?

But his bluff soon turns to bluster.

Really, the best thing to do with that is peel it and slice it really thin.

Give us a clue what salty fingers are, then?

Fish, something for fish?

Yeah, um, so they're, they're, they're...

-My learned colleague.

-They're grown in the sea.

-They're very much like samphire.

'I'm not sure he'd completely done the research.'

"I will pass you over to my esteemed colleague."

It's not the esteemed colleague that's looking for a job.

The esteemed colleague already works for us, you know? So that was a bit disappointing.

Isn't there something about the history of a gourd? Religion?

Isn't there something about dry gourds that were stored?

-What was it? Stored water...

-I dunno.

-Yeah.

-HE CLEARS HIS THROAT

-Quite possibly. Shall we get some?

-I'm sure there's something about gourds...

-Can I interest you in any products...

-Next under Sarah's microscope, Jill.

This is called salty fingers. Have a taste.

Looks a bit like samphire, doesn't it?

It is very much so, yes. This is called mooli.

You can have it as well for your Sunday dinner.

My husband makes a big oval dish of all your veg.

-Your husband does the cooking?

-My husband does it.

-Oh, my God, I'm so impressed - I'd like a husband like that.

-Fabulous, wow.

-She's absolutely amazing. Absolutely amazing.

-Yeah.

John said absolutely nothing.

There was no point him being there. She knew everything.

I'm being ridiculously enthusiastic, but I can't help it.

That has just wowed me. That's blown me away.

-£4.80?

-Yeah.

-What, for a little bag of apples?

-Yeah, six...

-You want to wear a mask!

-SHE LAUGHS

Back in the office, staff furtively assess Andrew

and Jill's grasp of fruit-and-veg vernacular.

OK, for me, I think there was

a really clear distinction between the two.

-I think Jill just smashed it, I think, definitely.

-I'm doing a deal at the moment.

Oh, we love a deal.

Jill scored, in my view, nine out of ten for product knowledge -

she was quite good.

She's good. She's good there.

She looks like she's been at it for years.

-Where are these from?

-Um, I believe they're from...

-Australia.

-Australia.

-Yeah...

Even staff watching at home take a view.

Well, if they knew what fruit and veg they were going to have,

-it's bad he didn't know.

-Well, then, he should've known.

If I was immersed in an interview like they are, I'd be so

determined to get the job, I'd have had printed recipes and everything.

THEY LAUGH

I'd have been offering to go home and cook it for them.

THEY LAUGH

Andrew's campaign may have slipped on a banana skin,

but over the coming week, there's plenty of time for him

to give the watching workers more food for thought.

Day three.

Good morning.

Andrew's chance to win back some staff support.

And for Jill to cement her strong start.

Today's first task is designed to test candidates'

grasp of customer service.

Every employee here needs to know how to keep hold of clients,

no matter how demanding.

All right, thanks ever so much. Bye.

Managing the contact centre, Cat.

It's not necessarily the easiest environment to work in.

You have ordered two boxes, but one is missing.

-We need to make quick decisions.

-I'll send that over and the order will be with you tomorrow.

The worst sort of candidate would be somebody who was slow.

-Good morning.

-Good morning.

-I'm Andrew, reporting for duty.

-Hello, I'm Sarah Jane. Do you want to just take a seat?

-Thank you very much, Sarah.

After a brief induction from Sarah Jane, Andrew

and Jill expect to be handling calls from customers and drivers.

How long have you been doing the role that you're going for?

Oh, about 30 years.

Oh, wow, so you've got quite a lot of experience.

Yep.

Little do they know, hidden in an office

just along the corridor are Cat and the team - about to make mischief.

Let's get ready.

-All right, are you ready?

-Yep, let's go for it.

Good morning, Reynolds, Andrew speaking, how can I help you?

Morning, it's Maria from Appleton's, Appleton catering.

I'm waiting for my delivery, please, it hasn't arrived yet.

Upset restaurant owner Maria is actually dairy-buyer Katarzyna.

Can I just ask you just to sort it out quite quickly for me?

Because it's really urgent.

We're trying to test the candidate's ability to deal with pressure.

Their ability to think under pressure

and their agility in decision-making.

-What we're going to do now, I'm just going to give the driver a call.

-Mm-hm.

Delayed driver Roger is played by senior buyer Matt.

PHONE RINGS

Hello, hello.

-Hello, good morning. Who's that?

-It's Roger. Who's that?

Hello, Roger, it's Andrew back at the, uh, base.

Who's... Who's this? Who's this?

-Hello?

-Give you a bit of a head's up, really.

-Who's this?

-Not a happy camper, I'm afraid.

-Sorry, I dunno, I dunno who you are, mate.

SHE LAUGHS

Sorry...

LAUGHTER

You're evil. Oh, my God.

SHE LAUGHS

-Do you want to try him again?

-Try him again, yeah.

That poor man. He's going to be a nervous wreck.

He's going to be...

While the office staff tests Andrew's patience,

cleaning supervisor Debs is keen to test her skills as a double agent.

SHE LAUGHS

I think I might be able to spy on them more than anyone else.

Hiya, you all right?

-Yeah, good, you?

-Not too bad, not too bad.

If they're in a room, like, having to work,

I can just go into that room as if I'm cleaning it.

Mind if I take a seat with you? Yeah?

You know, just do a little bit of here, pick up something

there. You know, and while I'm in there, can ask them the odd question.

'There are many, many positives to giving power back to the employees.'

Not just because they feel more engaged in that decision-making,

but also then that they care more about that future colleague.

Got any hobbies, Jill?

Um, grandkids, um, gardening.

-OK.

-Um, yeah.

Um, so what hobbies have you got, Debbie?

-Who, me?

-Yeah.

-Football, I love it.

-Who do you support?

-Arsenal.

-Do you?

-Sleep, drink, eat it.

My husband even tells me that I love it more than I love him.

-JILL LAUGHS

-It's even been said to me.

-You've even got a red cup.

-THEY LAUGH

Back upstairs, Cat and her team are turning up the heat.

-Right, OK, so you're outside Appletons in...

-'Wardour Street'.

-Yeah.

All right, the one I'm talking about is Holborn.

Why didn't you tell me that? I've had enough of this, this is a joke.

Andrew's been told the driver delivering Maria's already

late order has gone to the wrong address.

-How long before you get back to Holborn?

-'It's going to take me at least half an hour,

-'three-quarters of an hour to get there now.'

-Half hour, three-quarters, OK.

Now he must call the already angry Maria with the bad news.

Um, just to make you aware that, obviously, you know, she...

-She is a bit upset, you know, we let her down.

-All right. I'll sweet-talk her when I get there.

OK, thank you, sir. All right, so that's gone pear-shaped.

This feels almost like a modern form of torture, doesn't it?

SHE LAUGHS

So, right, do you want to call Maria back?

Yeah, let's call Maria back.

Because...she's not going to be a happy bunny.

No.

Come on, Maria. Be nasty to me.

Hello?

Good morning, Maria?

Yep.

It's Andrew from Reynolds.

-Andrew.

-Bad news, I'm afraid.

No, no, no, I don't take any bad news.

I hear the bad news every single week.

So where is the delivery?

OK, I've just spoken to the driver -

he's actually at Wardour Street, he's not close to Holborn just now.

Are you having a laugh?

No, I do apologise.

No, Andrew, I'm just telling you I've had

enough of the apologies. I just want my deliveries on time every week.

So I tell you what, if this delivery doesn't arrive within the next half an hour you can

forget about this cos I'm going to go and source the product myself

and I'm going to charge Reynolds

cos I've had absolutely enough of this.

So what is it going to be? What we going to do?

OK, I've just spoken to the driver, I've asked him

obviously to leave the Wardour, cos there's actually nobody at Wardour Street at the moment.

He's going to basically come directly to you now at the Holborn shop.

-OK, how long is it going to take?

-Well, he says about half an hour. I do apologise.

Yeah, but I've heard apology, as I said, every single week, Andrew.

I do understand, I do understand.

I don't think you do, but...

Right, I'm waiting half an hour...

OK, all right, I will speak to the driver again to make sure that he's 100% clear.

-Yeah, all right, then.

-OK, Maria, we'll speak soon. Thank you, bye-bye.

Oh, dear.

There you go, baptism of fire.

There you go. Consider the candidate fully tested.

He did all right, didn't he?

Yeah. I think so.

It was a complicated task and he managed to keep his cool.

Very much so. I would've lost it by now.

THEY LAUGH

I would've have, as well.

"Stick your bloody delivery!"

Right.

That's it. Bring on the next one.

Andrew kept cucumber-cool.

Can Jill, when presented with the same scenario?

-Hello? Hello?

-Hi, Maria.

-Yeah?

Maria, just to let you know that I've just spoken to the

driver, he's just called us back and he's not in your area

and he's going to be about 30 minutes to 45 minutes.

-Jill, Jill?

-Ten minutes.

-Jill?

-Yep.

-Is this a joke?

Sorry, Maria, no, it isn't.

So now I'm not going to get the delivery until 12 o'clock?

It's... He's going to be another 30 to 45 minutes.

Right, OK, I've got hold of... Seriously, this is actually every single week.

OK.

I really am... I do want to apologise to you, I really am sorry.

Yeah, but, Jill, I've had enough of this apology.

Right, if it's not here, don't bother with delivery.

Seriously, cos I'm going to go elsewhere.

OK, what I'm going to do is I'm going to ring him back

and I'm going to make sure that he knows that

he's got to be there in 30 to 45 minutes for you.

I'm going to totally take this on board.

I'm going to be totally accountable for this

and look into this and find out exactly what's happened.

And I'm going to find out and come back with you with

a record of events, and we'll go through it with a team leader

and a manager to resolve this for you.

And I'm really sorry.

Right, OK. Right.

Thank you, bye-bye.

OK, can we ring him back?

Yeah, no problem.

While Jill is badgered by Maria...

Is this normal?

..Andrew is trying to recover from his ordeal.

You all right, guys? A bit quiet in here, innit?

You in a mortuary?

But secret squirrel Debs isn't going to let him have any peace.

Oh, so how you doing, anyway?

It's your first day today, innit?

-Yeah, yeah.

-Yeah, how's it going?

-Not too bad.

Yeah, so what sort of interests you got?

Cos we do a lot of banter in here.

Yeah, that's right, I'm steering clear of football.

Who'd you support?

Chelsea, born in Chelsea.

You're going through a bad time at the moment, aren't ya?

Don't ask, don't ask. Probably know where your side of the fence is.

-SHE LAUGHS

-Do I look like a red?

Yeah, could be. Bit of a gooner.

Jill's ear-bashing continues until the team hang up.

What happens, do you think,

if they decide they don't want to work here before they do?

SHE LAUGHS

Judging by this exercise, who would you pick?

Judging by this exercise, I would pick Jill.

She's very good at customer service, you can see that.

But I thought Andrew...

Horses for courses, though, innit?

If you're customer-service orientated

that's what you're going to be good at.

I found at some point Andrew was talking over me, which if it

was the real situation would really push me over the edge, I think.

It's not just Cat and her team who have the vote -

700 other staff also get a say,

and Andrew's sporting chat with Debs means he's very much in the running.

If I was pushed to swaying, I'd maybe just go for him.

I think I find him more easier to talk to.

Don't get me wrong, Jill is a lovely lady, as well, you know what I mean?

But I don't think I probably got enough out of her.

But you never know, maybe I might sit down again with Jill one day

this week and, you know, get a little bit more out of her.

So there ain't a vote there yet.

SHE LAUGHS

There's more good news for fleet manager Andrew,

because the next task is right up his street.

It tests the specific skill the candidates will need to do

the job on offer.

The ability to plan delivery routes for the fleet to follow.

-Hi, I'm Martin.

-Hello, Martin.

-Pleased to meet you.

-Thank you.

-Good news for you, I'm going to be your boss if you're successful.

-Hmm, good, good.

-Typical route.

Swapping Reynolds' hi-tech routing tools for a map

and a list of customers, Andrew

and Jill each have 30 minutes to devise the quickest route between 12

drops, ensuring each delivery is made within designated delivery windows.

So it's really over to you, if you want to kick off.

The applicants think Martin will be reporting results back to boss Tony.

But secretly watching in a room next door are the company's drivers.

So where should it start? Jon?

-Battersea.

-Battersea.

It should be straightforward for native south Londoner Andrew.

So he's going to look at doing it like the most logical way, but it's

whether we get the timing right, innit?

So we're moving from St John's Hill, which is sort of Wandsworth way.

He's got a good knowledge, hasn't he?

So your knowledge of southeast London is...

I can tell you the bus route to go through there and everything, unfortunately.

-Going back to your youth?

-Yeah, pretty much. Navigate by pubs and ex-girlfriends.

He likes that clipboard.

I sense you've done a bit of routing before.

Yeah, um...

That's why Martin's looking while he's asking him

the questions, so what you doing?

-Sh.

-I've done quite a bit of work with wine and spirit distribution.

Cos my man looks hot, as well, don't he?

-Looks like he's stressing him out in some way, don't he?

-Martin's thinking, "Come on."

-Yeah, do something.

-Put some pins in the map.

Let's do a couple pins in.

There we go, now we're planning. We're planning.

I know exactly where Landor Road is, just get my bearing there.

He's plotting, that's it, he's found his feet.

The route the applicants design will be used tomorrow

when they join the drivers on their rounds.

Andrew will be with Tony, who has just finished his shift

but doesn't know quite what's in store for him.

This is your route, planning your route.

-Not a new one?

-No.

-Oh, thank Christ for that.

Tony's got to plan all your drops,

-so that's what - he's trying to plan the route for ya.

-Oh. Like, your actual route.

-On Thursday, that's the route order you're doing.

-You're going to be going out doing this...

-I'm doing that route with him on Thursday?

-Yeah. The way he's done it.

You're going to be pulling your hair out, fella.

I haven't got much to pull, but I will pull it.

OK, that's time up now, Andrew.

Do you want...just want to talk me through your route sequence,

and if you could just do that by street name, please?

-Yeah, sure.

-Has he got to do any work for us?

-Is he going to be pulling barrows...?

-I better be careful

what I say - he could become my governor, sack me within six months, couldn't he?

Yeah, so that's a number one for me would be Waterloo, which is colour.

And number two for me,

I want to get my early morning delivery out the way.

-Oh, he's flapping, isn't he?

-Huh?

He's flapping now.

Oh, I've lost me place, number four.

'So from here what I'd be looking to do is work my way

-across Clapham Common, which is, it's a trunk road, isn't it?

-Yeah.

I'm pretty confident we're going to be within -

bearing in mind we're leaving at four,

we should be in the area by about half-five.

-Have I really got to do what he says?

-Yes.

From a time perspective, I think that's achievable with a...

Probably get most of that done by about lunchtime.

You'll get most of that done by lunchtime.

What lunchtime are you talking about? Christmas lunchtime?

-All right.

-OK.

-That's it. Thank you very much.

No, that was very good, cheers.

Thank you very much.

What do you think, Tony, is that the man?

-SHE LAUGHS

-He's had a go. But what can you do?

I wouldn't have known what to do if I'd looked at the map before I'd ever done it.

But when he goes out on the Thursday and it all goes funny...

Well, yeah.

..that is going to see if he's going to take the pressure.

It'll be interesting to see how the other candidate tackles it.

Cos that's where we'll see the real contrast.

Next up, Jill, who's less experienced in this area than Andrew

and needs to match his strong performance.

So, Martin, just quickly, sorry, I can delivery between those hours,

-it's not when they've got to be delivered by?

-No, it's a window.

-Right, OK.

Jill's planning the route

Clive's been driving for the past eight years.

You never know, she might do it right.

It might be better than what you normally do.

THEY LAUGH

Takes two hours off your run.

You're funny, you're funny, yeah?

OK, so first and foremost, I'm going to find where Waltham Cross

is, put that on there.

Look, she's pinpointing exact locations - that's the way I would've done it.

And then all I'm going to do is, I'm going to say they're my clumps.

This is sounding all right, cos she's focusing.

She says she's going to get clumping, she's really doing all right, to be honest.

-I'm coming over on the 316, coming down.

-You're liking her,

-Clive, aren't you?

-She's coming with me, I've got to like her, ain't I?

No good if she gets in, and I don't like her from the start.

Jill's made a solid start, but the clock is ticking.

(Oh, come on.) You're taking too long.

Zoom back out, look for a point of reference.

Yeah, he definitely had a better knowledge of roads and areas.

I can't see it for love nor money, do you know that?

And I'm just being... Richmond Green, it's not that.

I'm not sure.

Starting to get a bit...

I think she's more out of her comfort zone, so it's not really comparing like with like, really.

Follow the road through.

Ah!

Do I lose a point?

Ooh, no.

That's for me to decide, innit?

OK, yes, it is, yes.

No, it's not, it's for me to decide.

(Come on, Jill, TW7, TW7.)

She's getting a bit stressed now.

-OK, so they're all the pins.

-That's everything on, is it?

Yeah, that's everything in.

Let's have a look at what sequence you would put those in.

Do you want to use some of the sticky labels there?

And you can put those next to each pin

and then just cross-reference the number against the maps.

Sure, so this one here... No, I should've referenced 'em, really.

TW postcode. It's not that way, that's Westminster, that's too far.

When Jill put the pins in the map, she didn't make

a note of the addresses that went with them.

It's a costly mistake.

See that's what I said, I'd put the label under the pin and then pin it.

Cos now she's pinned 'em all but she dunno what one's what pin,

what postcode's what pin.

So now what I would do is I'd quickly go back, label 'em up and go, right, OK, that is you,

'you're number one and then move them around.'

Well, quickly go back and do it, then.

It's as easy as that, innit?

Use the tablet again if you need to.

Yeah, but I've not got very long.

Just two minutes left now.

OK, thank you.

Go on, go for it, girl. Keep sticking with that.

I'll try, if I've got enough time.

SHE EXHALES

It's all part of the learning curve.

It's definitely a learning curve.

Come on.

-See, now it's the time pressure, innit?

-Yeah.

OK. Quick, quick, quick. So that's one of them.

It's hard, though, when someone's watching,

looking over your shoulder when you're working, innit?

Two, this is not right. This is definitely not right.

Um, and I definitely haven't got enough time to go through all

those ten post...eight postcodes, and I'd... Yeah, sorry.

Yeah, she should've definitely wrote those down, shouldn't she?

-Yeah, that's it.

-Blown it a little bit.

Thank you very much.

Explain to me what do you think you could've done better.

Um, what I should've done is taken one of these tickets,

written the postcode of where it is, put the pin in

and put the sticker on with a pin.

-I would've known exactly where the postcode would've been.

-Yeah, you're right.

I know exactly, but it was like, "Argh!"

-Yeah.

-Sorry.

-That's OK.

I failed.

'I think Andrew has clearly done routing before.

'He had a reasonably good approach.'

Task over, the staff secretly tuck into the footage.

'I would give Andrew a 7½ out of ten.'

Oh, 7½. That's not bad, yeah.

And digest Jill's fall from grace.

'For this task I'm afraid I'm going to Jill a three out of ten.'

-Ooh! Harsh.

-That's a bit harsh there.

-Wow.

-He came across a lot stronger, didn't he, in that?

Jill's less-than-perfect performance in the planning task...

Obviously she flustered.

..has send shock waves through her strongest supporters.

So you're Team Jill, then, no matter what?

I think, though, if you pick a candidate that's not going to

survive in that job, you're not doing them a favour, are you?

But that's the first time that she's sort of fell behind.

-I think the others, she's done very well.

-But don't you think this is the important one...?

They're all important.

-But that's the department she'll be working in...

-Distribution, yes.

..and that's the kind of work she will be doing.

They're not going to work in warehouse, they're not going to

-work in customer services, they're not going to work in the market.

-Team Jill.

-OK.

So you're agreed he was better but you're still voting Jill,

fair enough.

Andrew and Jill still don't know it's the staff they're trying

to impress.

But the impact of their latest performance is hitting home.

Absolutely gutted.

I just felt that I just let meself down.

That's the best thing I've done so far in this whole process.

I really enjoyed that.

And, yeah, my eyes leaked a little bit.

SHE LAUGHS

I was impressed. I impressed myself, if that's any good.

There is always tomorrow. Onwards and upwards.

And what I can't change today, which I can't change anything,

I can make it better tomorrow.

So, yeah.

Day four, 3am.

Good morning.

My name's Clive, I'm your dedicated driver today.

Hi, Clive.

Time for the candidates' next task.

Jill's chance to redeem herself after yesterday's disastrous

performance.

Come on, Jill, let's go and have a day out, then.

Come on, then. Let's go.

-Ladies first, I'm a gentleman.

-Cheers, thank you.

Let's go and find this truck.

Yesterday, Jill and Andrew planned a delivery route.

Hello, Andy. Nice to meet you, mate.

Tony, isn't it?

-Yeah, that's right.

-Nice to meet you, Tony.

Today they're being paired with drivers to make deliveries using the routes they planned.

Will they have the ability to manage those drivers?

Are their route suggestions workable?

-As long as you don't stress. Don't do stress.

-No.

It's also a chance for the drivers to get up close

and personal with their potential future boss.

I'll be looking for somebody who has the personality,

the leadership what is required, and a good sense of humour.

Well, it shouldn't be that bad, you look like a strong lady.

I've got some muscles.

Yeah, go for it, girl.

-Get rid of me bingo wings.

-No, you don't, I like bingo wings, I'm a hungry guy.

SHE LAUGHS

Jill will need to manage laid-back, stress-averse Clive.

I hope you enjoy your day and I hope I can bring you back in one piece.

Andrew will need to make the most of his people skills, because for

the past 13 months Tony has been happily making deliveries on his own.

That was absolutely packed

and you got to get your money's worth, ain't ya?

Well, it is quite cosy in here.

It is, isn't it?

This one here would've been my first one, which would've been

Novotel, London.

Jill's decided that the first of today's 13 deliveries is

the furthest from base.

And I normally go to Colt round here.

And I'm feeling really great now(!)

But the route she planned is taking her straight past

the restaurants Clive would normally delivery to first.

Pizza Express, Zizz...

-Delivering to there?

-Yeah.

-What, now?

-No.

So now I know it's going to kick off.

Here's me thinking it was going to be a nice task.

Andrew and Tony also run into trouble - rush-hour traffic.

Do you want me to pull the step down?

Thank you very much, Jill.

Jill and Clive make their first deliveries...

Um, one litre of cream, double.

OK.

..giving Jill a chance to forge a productive partnership.

Now, are you hot, are you getting hot, girl?

I'm warm. OK, let's go.

Jill and Clive crack on.

But caffeine, nicotine

and nature mean Tony needs a stop that's not part of Andrew's plan.

We'll jump out, I'll get a coffee cos I'm gasping,

have a quick fag and then we can just sort of settle ourselves a bit.

It's going to slow us down a bit, but it's only five minutes.

I think there's a toilet here, as well, so if you need to go.

I made a go, I made a point of doing a toilet break before I come out.

-Eh?

-I made a point of doing a toilet break before I come out,

I didn't want to get caught short.

Tony may have to hold his peace because today's shift manager,

Steve, has clocked that they are behind schedule.

Good morning, Andrew speaking.

Hi, good morning, Andrew, Steve from the office.

Hello, morning, Steve.

So I'm ringing now just to make sure that we make a drop on time.

Is it a particular one you had in mind?

The schoolhouse, it needs to be there within the delivery window.

'So if you re-route that it'd be brilliant.'

OK, yeah, schoolhouse, on our way.

-Bye, now, bye-bye.

-Schoolhouse first?

-Yeah, that's right, cos it's a time one, yeah.

I'll go down, I won't stop now, yeah.

The diversion means Tony's crossing his legs.

-Have you got Yo! Sushi?

-Yeah.

But Jill and Clive are crossing more deliveries off their list.

-I got avocado.

-How many packs?

-Two.

I think I'm doing all right. to be fair.

This is what you call the nut buster.

HE GRUNTS

I'm listening to him, he knows what he's doing.

He's experienced doing this drop, this run, so

if anybody knows, Clive will know.

I feel, like, useless cos I'm not even helping ya.

I'd watch that, mate, I might I want a back rub later.

Well, ya, you ain't going to get it.

Across town, Andrew's attempts at small talk fail to impress

lone ranger Tony.

Do you ever wonder where the Vauxhall car company started out?

Probably not. This is Vauxhall.

This is where Vauxhall cars started 100 years or so ago.

There you go. I'm just full of useless information, Tony.

Yeah, I'm a bit like that at times, but at the moment I can't,

I can't, all I got to think about it is getting to the next job.

No, that's right.

Think about Vauxhall.

Having reached their first stop on time, Tony begins to relax.

Do you want to go in the back, open the back door and we'll,

we'll do, um...?

-Come on.

-Nice one, Tone.

-I've got to have a fag.

-Chill.

Jill, on the other hand, is far from relaxed.

Clive, that's got that one there by eight o'clock. That's worrying me now.

-Don't make it worry you, man, they're all right there.

-It don't matter, though,

-it's still got it on there for eight o'clock.

-Her plan is starting to unravel.

We're only half hour past the time...

I know, it's not the point, though.

OK. All right, we'll do that one first, then, shall we?

Jill's anxiety is beginning to take its toll.

-And we've still got to get to the other one by eight.

-Yeah, it's not a problem.

-Deffo?

-Definitely, no problem, love, we'll be there.

She's very keen. How should I explain? I think she's very anxious.

So we're going to have to hurry up, as well, cos we definitely got to get that eight o'clock...

Yeah, I think she's... She's getting all wound up.

She just needs to just relax that little bit more.

I'm worried about the time slot.

We got 20 minutes to get there in.

Do you want to do that, then, and then come back for the rest?

She is motivating me.

She's motivating me a bit too much, you know?

Let's take these first.

She could be quiet for a little while and I would be fine with that.

Yeah, I'm just eager to get into this truck

and to get there on time.

Oh, come on, I've just got to get there.

Don't stress yourself.

I don't want to stress you.

As Jill tries to find ways to work with Clive...

So if you observe me from there whilst you're doing your thing...

Right, we're good to go.

..Tony and Andrew are finding ways to work together.

If you look up here, you got blue boxes.

-It's whole milk, anyway, cos it's blue lids, yeah?

-Fine beans.

Fine beans is down here.

After a sticky start, Andrew's work ethic is winning Tony over.

I'm not a very chatty person in the mornings.

When I get in the vehicle I like to be a bit sort of quiet

and like to just sort of settle into the day.

What you looking for now?

Just one, a watercress.

Right, that'll be up the top, right at the far end there. That was good, wasn't it?

Um, I was getting a bit stressed out on the way up

cos of the time. But he's all right. I quite like him as a person.

You know what I mean, he's fine. Got to say that, he might be me governor one day.

Job done.

-So I wouldn't get the sack for picking it, that's the main thing.

-I haven't yet.

THEY LAUGH

Across town, Clive's seeking redemption.

The only thing what I'm upset with today is that

-I didn't listen no music.

-Aw.

So, is there a chance I can listen one or two tunes, young lady manager?

Yes, definitely.

-Thank you very much.

-Go on, play away.

Just give me a little vibe. Just a little music.

And, in the interests of staff welfare, Jill's willing to oblige.

MUSIC: Redemption Song by Bob Marley

SHE SIGHS

Andrew is also on song.

Something tells me I'm going to ache a bit towards the end of the day.

# These songs of freedom

# Cos all I ever have... #

I think you might be better off using both hands.

# Redemption songs... #

I wouldn't say it's any quicker, but...

No, that's just, yeah, do it how you want.

HE SINGS ALONG

As Jill and Clive return to base, Andrew's traffic problems persist.

Hey-ho.

Oh, well, it's like this most of the time.

He may have won Tony over, but he'll never beat rush hour.

One thing I'm going to say, though, I'm so chuffed

because he's back early and he wouldn't normally have been!

SHE LAUGHS

By 30 minutes.

Oh, yes, high-five me, I'm really pleased about that one.

-Hope it goes well for you.

-Thank you.

After failing in her task yesterday, Jill's early return today has

helped her claw back some valuable ground.

Are you late back or are you back as normal-ish time?

I'm back early. I am back early.

Eh? We love her. So it was better, then?

And she pushed me a little bit harder than I like to be pushed.

THEY LAUGH

I'm telling ya.

Again, Clive, I quite like that.

Kept on giving me that little push.

But in a nice way? She didn't offend you or wind you up?

-No.

-You said she was talking a bit.

She did talk, she kept on talking, I had to turn the music up, man.

THEY LAUGH

So, Clive, based on what you saw today with Jill, how would you feel

if she was your boss?

LAUGHTER

She's a pusher, innit?

I wouldn't mind her as the boss, cos I'm not frightened of nobody,

I don't do nothing wrong. She can push as much as she want, I got no complaints about that.

And based on today,

if you had to give her score out of ten, what would you give her?

I'd give her an eight.

If she never pushed me so much I would've give her ten.

THEY LAUGH

Relax, woman, I told her to relax.

Also feeling the effects of a long day, Andrew and Tony return to base.

-Yeah, I'm all right, mate.

-How was your day, mate, good?

-Yeah, it was all right, not bad.

-At least you're back safely, that's the main thing.

-You look tired, man.

-I'm back safely, but I'm not in one mind, you know what I mean?

Just relax and take it easy, brother.

Think about that cold beer, bruv.

He looked busted, mate.

-He looks knackered, don't he?

-He looked busted.

He looked like he must've had a hard day.

-Hello, Tony.

-Hello, you all right?

-Hi, how are you?

-All right, yeah, not bad.

Really? Had a good day?

Busted or not, Tony's got some feedback to share.

So did you learn anything more than you didn't already know

from Andrew?

Oh, he didn't say a lot about himself.

He was talking a lot about the job

and about how he would do things if he came to here.

In terms of this management style, what did you think of that?

I felt he was OK.

He planned the route OK for what we needed.

So in terms of Andrew's management style, can you give him

a score out of ten, please?

Yeah, I would say 7/8.

This week's pioneering experiment in hiring is coming to an end.

The staff have been digesting Jill's successful day with Clive.

And now the applicants are neck and neck.

She got back half an hour before Clive would ever get back.

So as far as I'm concerned, even though Martin scored

her three on the logistics, I'd score her about seven.

Because get back with half an hour, Trace, can't be bad.

Jill, a former head of haulage,

and Andrew, a fleet manager, have been vying for a job as operations

manager without knowing the staff were watching or about to vote.

Get the cushion.

It's hot.

It IS hot. Knock me out.

Now the staff cast one last look at the week's highlights.

So we're going to watch it all together?

-Yeah, all together. All grouped together.

-Interesting.

Will what they see help them decide who to select?

-Is it there?

-Is it? I dunno what... You've got your thumb over it.

Who put you in charge of the remote control, eh?

'Hi, Tony, pleased to meet you. I'm Jill.'

'Nice to meet you.'

-He does look nice, doesn't he?

-He does, yeah.

-His wife probably dresses him, that's why he's smart.

-Of course.

I am a people-person manager...

She had her roots done, didn't she, before she went?

..and a very family-based company, which is very important to me.

-You see, that's spot-on right at the beginning.

-All the way.

-'Good morning.

-I'm Andrew.'

I notice Andrew's married.

SHE LAUGHS

-Never mind, Anne.

-Yeah.

Plenty more fish in the sea.

-'Bit of a hard taskmaster.'

-Oh, are you?

Looks like he don't mess about, though.

He don't, does he? But he is very macho, ain't he?

'Good morning.'

Look who it is!

'I don't even know what a lot of this is.'

The woman had a lot of passion for the veg.

The man never had no feelings for veg.

-'Are you having a laugh?'

-SHE LAUGHS

-'I do apologise...

-I do want to apologise to you, I really am sorry.'

Oh, she is better than Andrew, isn't she, do you not think?

-But he still dealt with it.

-He dealt with the situation the way

-the situation's supposed to be dealt with.

-Yeah.

I would give Andrew eight out of ten for customer service.

-She fancies him.

-SHE LAUGHS

-You can see that.

-I bet she don't.

-I bet she does.

-'It's not that way.'

'For this task, I'm afraid I'm going to give Jill a three out of ten.'

-Ooh!

-Simon Cowell!

-'This is what you call a nut buster, mate.'

For nine hours, and the woman pushed me for nine hours.

'And we've still got to get to the other one by eight.'

-'Yeah, that's not a problem.

-Deffo?

-Definitely. No problem, love, we'll be there.'

Push, push, push, every minute. "I need this, I need that." I thought, cor...

First good day's work you've ever done, I suppose, innit?

Has that changed your opinion?

Um, yeah, I like her even more.

Well, it's very hard. I don't know who to pick so far.

Jill's still getting my vote - what about you?

Looks like I am agreeing with you...

Can I have that in writing that you're agreeing with me?

Not just because I like you, um, I love you.

Bloody love you, too, Anne.

I'm voting for the man.

-Just to stay level-pegging.

-No, I'm going to vote for the man, just to give him a little help out, yeah.

I think she'll be quite popular, don't you? It just depends

if the men take to her more than anything else.

I don't think that'd be an issue. We've got more women drivers now than we've ever had...

-Have we?

-Well, at least one.

Tomorrow, the polls open.

Day five at the depot.

Jill and Andrew have been summoned by Tony.

Hello, Jill. Hi, Andrew.

Hope you've had a good week.

We just got one final task, so if you'd like to follow me,

we'll get on with it.

Thank you.

It's time to come clean.

I think you're both aware that everybody has been keeping

a very close eye on what you've been doing.

Watching your every move.

What I want to tell you now is that the workforce of Reynolds

are going to decide which one of you two gets the job.

Thank you.

Now, what we would like to do now is let you do a brief

presentation.

The presentation could be the difference between you

getting the job or not.

The most good about this company is the people.

It's you guys.

And I know it does sound cheesy, but it's true.

Cos at the end of the day you make this company run

and you make this company a success. I really do mean that.

-And that's from the heart.

-Thank you, Jill.

-There you go.

-Thank you, Tony. I've been touched by my experience.

This is beyond a job interview. This is like joining a family.

I've got to say, what Tony stands for,

three generations in this business, he's got a lot of soul in this game.

That extends to all of you - every single one of you -

and I've bought into that and I really like you guys.

-I hope you like me.

-THEY LAUGH

I like you.

Can we both have a job?

LAUGHTER

No.

LAUGHTER

OK, back to business. It's voting time.

APPLAUSE

Jill and Andrew's fate now lies in the hands of the workforce.

It's time...

That is your form.

-..for 700 staff...

-That's my job done.

..to assess the applicants' skills...

"Can she deliver excellent customer service?" Yes, she certainly can.

..and suitability.

"Does he fit into our company?" No.

I've not wavered at all, actually, from day one.

And, electronically...

-Yes, all done.

-..as well as in person...

I'm going with Andrew.

..place their votes.

"Can he work under pressure?"

Yeah, I think he can, Anne, to be honest with ya.

-He can work under pressure.

-It's a tough one, though, innit?

My view changed over the course of the week.

Wasn't a particularly difficult decision for me.

There's been a little bit of swaying in the middle,

but, to be fair, it hasn't changed too much.

It's head and heart, isn't it? Do you go for qualifications?

Do you go for personal qualities?

All right, that's me.

Did you vote for a man or a woman?

-Who have you gone for?

-I'm not telling you.

-Go on, show us.

-No!

I've not done mine yet, but I've, yeah, I know -

I know who I'm voting for.

Right, I'm done. May God forgive me.

My hand is shaking.

All done.

Six days later, the votes have been counted

and it's judgment day for the applicants.

Tony has the result.

And here we go, my hand's sort of shaking now.

I'm feeling quietly... Well, apprehensive, but quietly confident.

I dunno, I'm more nervous today than I have been all of last week.

If I don't get this job today I will be absolutely gutted.

Yeah. Cos it's definitely what I want.

When you're ready, you can go up.

There's no reason for Tony to say that

I wouldn't be a suitable candidate for the job.

I have worked hard.

I've got a lot of skills to give and I want to give 'em.

Hi, Jill. Nice to see you.

And to see you, thank you.

-Please take a seat.

-Thank you.

The counting has been made and I'm now ready to let you know

-whether you've been successful or not.

-OK.

-OK.

So I'd like to tell you that you have been the successful candidate.

OK? And I'd like to welcome you to the family.

-Thank you.

-Well done to Jill.

-Yes.

I think she's a good candidate and I think

you'll get on really well together, so...

Yeah, well, that's very kind of you. And says a lot about you.

It's all right. You can relax now.

-Thank you so much.

-Well, you've earnt it.

-It's so lovely.

-You've earnt it.

Thank you so, so much.

I'm disappointed. I am disappointed.

I was never 100% certain I was going to get the job,

but I don't think I did badly.

I don't feel I've been aggressive or arrogant in any way.

But I've competed in the spirit of the tasks.

So I'm happy with that.

So, are you ready for it?

-ALL:

-Yeah!

Would you like to come down?

Ooh, he's got a really serious face on, hasn't he?

And the successful candidate is...

CHEERING

Well done!

Oh, my God.

Never any doubt, never any doubt.

I feel like I've won the lottery and I didn't buy a ticket!

I think what you can see from the experiment,

it's that much more robust than just interviewing.

Better than psychometrics.

It's a way of putting people through real tests

and actually getting staff engaged.

It's a really effective way of getting the right

person in the right role.

Lovely, thank you.

(I voted for you.)

Thank you. Thank you so much.

The biggest delight I've had from today has being seeing

the way that the team have reacted to the vote.

Thank you. Thanks very much.

Thank you.

They're over the moon and if they're happy, I'm happy.

All right, get on with your jobs, get on with your jobs now.

Still to come in the series...

Oh, they're coming!

..the chocolate factory looking for a super sales person.

That's not going to sell chocolates.

What happens when the hiring power shifts to the factory floor?

We must get this right

because if we don't get it right Beech's is going down.

And there's trouble brewing at a Scottish craft beer manufacturer.

You're trying to tell me I'm wrong about my own business?

Oh, no, I don't think that at all.

But I think it's basically what you're saying.

Can collaborative hiring find the perfect

candidate for the company's notoriously hard-to-please boss?

I get he's a really clever, entrepreneurial guy...

I've sacked someone on their first day before.

..but is he a people person?