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-Fate played a part in the process
-of starting the funeral business.
-It was after my gran's funeral,
-which was a bit of a shambles.
-We decided that we could do
-a better job than they did that day.
-I'd be lying to you...
-..if I said that everything
-has always gone as it should.
-Our hearse has broken down.
-On one occasion.
-It has failed to start once.
-But that's nothing compared
-to some stories we've heard.
-That's what keeps us going, I think.
-Coffins lowered into
-graves that are too narrow.
-not being screwed on properly...
-..so that when the bearers
-..the coffin falls off
-onto the road.
-I take great comfort that it's only
-our hearse that's broken down.
-I believe that when we go
-to a grieving household...
-..we should be sensitive...
-..but we should also be practical
-I know of people who have done this
-work and who still do it, in fact...
-..who go to a house in mourning
-and cry with the family.
-We have to be sensitive
-to their grief...
-..but we also have to be
-We can't be of any help to them
-if we're crying as well.
-We have to be strong.
-We have to support them.
-There's no point having a houseful
-of crying people...
-..which includes the undertaker.
-This job offers a new challenge
-As there is no textbook
-for this type of work...
-..I think that makes the challenge
-all the greater.
-You cannot take anything
-I've learned over the years...
-..that the best tool a good
-undertaker has is his ears.
-You have to be willing to listen.
-I don't believe in spirits.
-Many people's faith carries them
-through the grieving process.
-I respect every individual's
-..whether they're religious or not.
-We have to respect
-S4C Subtitles by Testun Cyf.