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-Fate played a part in the process -of starting the funeral business. | 0:00:15 | 0:00:21 | |
-It was after my gran's funeral, -which was a bit of a shambles. | 0:00:21 | 0:00:25 | |
-We decided that we could do -a better job than they did that day. | 0:00:25 | 0:00:31 | |
-I'd be lying to you... | 0:00:37 | 0:00:39 | |
-..if I said that everything -has always gone as it should. | 0:00:39 | 0:00:43 | |
-Our hearse has broken down. | 0:00:43 | 0:00:45 | |
-On one occasion. | 0:00:46 | 0:00:47 | |
-It has failed to start once. | 0:00:47 | 0:00:49 | |
-But that's nothing compared -to some stories we've heard. | 0:00:51 | 0:00:56 | |
-That's what keeps us going, I think. | 0:00:56 | 0:01:00 | |
-Coffins lowered into -graves that are too narrow. | 0:01:00 | 0:01:03 | |
-Coffin handles -not being screwed on properly... | 0:01:03 | 0:01:09 | |
-..so that when the bearers -lift them... | 0:01:09 | 0:01:12 | |
-..the coffin falls off -onto the road. | 0:01:12 | 0:01:15 | |
-I take great comfort that it's only -our hearse that's broken down. | 0:01:15 | 0:01:20 | |
-I believe that when we go -to a grieving household... | 0:01:31 | 0:01:34 | |
-..we should be sensitive... | 0:01:34 | 0:01:38 | |
-..but we should also be practical -and professional. | 0:01:38 | 0:01:41 | |
-I know of people who have done this -work and who still do it, in fact... | 0:01:42 | 0:01:46 | |
-..who go to a house in mourning -and cry with the family. | 0:01:46 | 0:01:50 | |
-We have to be sensitive -to their grief... | 0:01:50 | 0:01:53 | |
-..but we also have to be -slightly detached. | 0:01:53 | 0:01:57 | |
-We can't be of any help to them -if we're crying as well. | 0:01:57 | 0:02:01 | |
-We have to be strong. -We have to support them. | 0:02:01 | 0:02:05 | |
-There's no point having a houseful -of crying people... | 0:02:05 | 0:02:09 | |
-..which includes the undertaker. | 0:02:09 | 0:02:11 | |
-This job offers a new challenge -each time. | 0:02:17 | 0:02:22 | |
-As there is no textbook -for this type of work... | 0:02:24 | 0:02:27 | |
-..I think that makes the challenge -all the greater. | 0:02:27 | 0:02:30 | |
-You cannot take anything -for granted. | 0:02:30 | 0:02:33 | |
-I've learned over the years... | 0:02:33 | 0:02:35 | |
-..that the best tool a good -undertaker has is his ears. | 0:02:36 | 0:02:40 | |
-You have to be willing to listen. | 0:02:41 | 0:02:43 | |
-I don't believe in spirits. | 0:02:51 | 0:02:53 | |
-Many people's faith carries them -through the grieving process. | 0:02:54 | 0:02:59 | |
-I respect every individual's -opinion... | 0:02:59 | 0:03:02 | |
-..whether they're religious or not. | 0:03:02 | 0:03:06 | |
-We have to respect -everyone's standpoint. | 0:03:07 | 0:03:09 | |
-S4C Subtitles by Testun Cyf. | 0:03:11 | 0:03:13 | |
-. | 0:03:13 | 0:03:14 |