Episode 22 Inside Out

coalition says it is investigating. And now on BBC News, the week's

stronger stories from the BBC's inside out teams. Hello and welcome

to Inside Out. Storage and investigations from where you live.

To write, the grieving families fighting for answers from the

probation service. She was just snuffed out in half an hour. No

family should have to go what we went through. And the

whistle-blowers worried about a service under strain. The probation

service is just waiting for somebody to be murdered, raped or very

seriously wounded. Also tonight, prepare for a transformation. This

will be the last time we will see you like this. I would really like

to have full hair again. 80 minute he helps one mum bounce back from

cancer. And Brace yourselves. Here they come. Be notified 1000 people

coming ashore in the morning and they haven't had lunch. The giant

line is helping to keep the eyes of silly afloat. Hello, welcome to

Insight Out, South West. -- Insight Out. Every year, thousands of

offenders are released from prison and put on the supervision of the

probation service. A number of murders here in the south-west have

thrown the spotlight onto how that service is being run and the

concerns of families who have had to fight for answers.

His whole life was just snuffed out in half an hour. No family should

have to go through what we have gone through. For more than two years,

Andrea Sharp has been trying to get to the bottom of a terrible family

tragedy. Today she is heading for London, where she hopes she will

finally get some answers. It just piles on the agony of drying

everything out, we shouldn't have to go through this. The answer should

have been there. This is the last photo of her son, he was a popular

local builder who grew up on the outskirts of Plymouth and served in

the Navy. He loved his family, his friends and football. He was just 27

when he was brutally murdered here on New Year's Eve 2014. I can't do

it. My son was so young and had so much life ahead of him. Her son were

stabbed to death outside this pub, he was on his way to a party with

friends. Trying to understand how you left your brother 15 minutes

before and then for that to happen, it is, to me, unthinkable. I can't

get my head around it. What if somebody had done their job and he

hadn't been there to hurt anybody. What tortures Andrea is knowing her

son might still be alive if his killer had not been on the streets

that night. Donald Pemberton had a fascination with knives. At the time

he attacked, he was on police bail, because two weeks before he had been

caught wielding a machete. The police have admitted that had he

been jailed instead of baled, there is a chance he wouldn't been to

kill. But there was also in another organisation which was supervising

service. And internal report service. And internal report

revealed his probation officer was new to the post and had not had

appropriate training. Camden's wrecked assessments had not been

properly recorded. The report found none of that is directly linked to

the killing and the probation officer had taken steps to bring

Pemberton back before a court. But it has highlighted wider concerns

about the state of the probation service. I have come to meet Helen

Cowley, she works for probation for 27 years until she quit last June am

worried about changes been brought in. I could see that things

weren't... Would come to a nasty end. It was becoming too dangerous

and difficult, I didn't want to be part of it any more. At the time of

the killing, the probation service was in the process of being broken

up, ready for privatisation. A month later, a firm called Working Links

together the contract in the south-west, promising to change

lives, creating futures. It has since proposed cutting 600 jobs, 40%

of the workforce. The Government says selling the service would

improve it, but Helen believes it has on the opposite. The problem is,

when you have got a service that is reducing staff and few are left.

There you'll be any situation like this less experienced staff are

supervising high risk offenders. Do you think that this compromises

public sector? The probation service, what is left of it, it is

waiting for somebody to be murdered, raped or seriously wounded. It could

happen any day and it can happen anywhere. You think it is that

serious? Absolutely. Working Links has told us everything goes case

that is dealt with on the phone will still have some face-to-face

engagement. But the unions believe the company is struggling because

its bid was based on up-to-date figures on offender numbers. The

contract is locked into these arrangements, they are now going

back whingeing to the Ministry of Justice with some

about what they were sold under about what they were sold under

these commercial contracts. Many others suggested it was sold. They

say they are confident they can deliver the performance target, but

figures obtained by inside out show that died in the end of last year,

the firm had racked up around ?1 million worth of fines, but not seen

clients quickly enough. Vicky, not her real name, is another working

links probation officer. She says her workload doubled after

privatisation. I am aware of colleagues who have resorted to

going and sitting in their car in the car park, just so that they

could weep. Pick themselves up. And get back in the office to get on

with their job. Sometimes it is very difficult to make room to see

everybody, but you need to be seeing. There have been delays,

where people haven't been seen for months at the time. Be progressed to

Working Links who told us it would at all times deliver a safe service

and that its model was designed so the highest risk offenders got the

most help. But we have found another family in Devon who have questions

about how well that model is working. Sarah's brother was

brutally murdered just over a year ago. We can't reveal how identity

for legal reasons. It... Horror. That is nearly word for it. That and

the only word. It is devastating, mentally. I was fit for absolutely

nothing. Her brother was vulnerable, nothing. Her brother was vulnerable,

groomed by a man with a history of violent crime. She stole money from

her brother before beating and kicking him to death. At the time,

he was under the supervision of Working Links. He was known to the

services are being very vulnerable. How it possibly to the place in full

view, I do not understand. Why was there no closer supervision?

Somebody should have picked up on it. Do you think if there had been

better supervision, he could still be alive? Yes, absolutely, totally.

In cases like this, families are entitled to a summary of the

probation service report into what happened. Something Sarah didn't

know about until we got in touch. That was the first I had ever heard

of the family having any access to the probation report or indeed that

it was a probation report being completed. Working Links that it

never... Told is that it never withholds reports and it is the job

of the police to liaise with families over this information.

However the police told us that they had no record of being notified that

a report existed. Back in Plymouth, the family of the murdered young man

have also to fight for the facts. It is not clear at all, we have got to

do the pages. Ghost like they are still waiting for access to the full

internal probation service report into their son's death. It is just

totally frustrating and up upsetting. The emotional feeling

that they are keeping information from you, that she be held there for

everybody to know, it is just totally unfair. Andrea is taking her

quest for answers to the top. I have never done it like this before in my

life. It is a huge step. She is meeting the Justice Secretary, Liz

truss. And go to tell her what we have gone through over the last year

and how badly we have suffered. The meeting is over just 20 minutes. But

there is progress. Just a huge relief, she said she is going to

definitely look into it. She was shocked by the case. I am not

totally gullible, so if I don't hear totally gullible, so if I don't hear

from anybody, I will be hanging -- banging on doors. The Ministry of

Justice is currently reviewing the Justice is currently reviewing the

probation service, the aim to ensure there are no more victims. For

Andrea, it is findings -- its findings can't come soon enough. We

all hope our friends will be there for us when we need them most. That

is exactly what happened for one Plymouth women. Tonight we have the

story of Cat Roberts who after years of illness has induced wish granted

with more than a little help from her friends. We're going to go from

a darker brown in the a medium brown. Take a seat up here. We will

be the last time we are going to see be the last time we are going to see

you like this. My husband is going to be very shocked. He is so used to

seem me with short hair. He is always saying to me that it doesn't

bother him, that he likes it. Sometimes I look like I have bald

patches. It is annoying. But I know he loved my hair when it was long.

So I think it will remind him. I was 14 when we met, but I was 16 when we

got together, my first love, definitely. One day be got talking,

laughing and joking around, and something just clicked. Don't know

whether I believe in the love at first sight thing, but it was kind

of, if it was anything like that, that's what it would have been. When

we first got together we knew that we wanted children and that we were

trying majorly. I've got Marshall, who is nine, and Phoebe, who is

coming up six. I'm lucky to have one of each. I would rather look at the

positives than negatives. There is a lot of negatives already. You try to

ignore that and just have fun with everything we can. TRANSLATION: I

film with my son, -- I went to brush film with my son, -- I went to brush

it with my hand and I felt something hard and I thought it was something

down my top. I then went to look for it, and visit was a lump but it was

quite big and I don't know how I had missed it. I went to the doctors

they said it is almost impossible to they said it is almost impossible to

get cancer at my age, breast can't, it is just a fatty lump. Then five

days later, I had a call, and it was the specialist asking to see me, and

I just knew. They literally jump straight to it until the close

cancer. My husband just sat there in shock. He was speechless. It seem

like a lifetime that I was sat there. I was just holding her hand,

and out of nowhere I asked a question, is she didn't lose her

hair? -- going to lose. That is when it hit him. It was horrible. That

makes me cry, knowing he was... Bless him. I had to have my surgery

first, then I had to go straightaway three weeks after surgery, quite

aggressive chemotherapy. After that I went... Five days a week for a

month. I then went on to have my breasts removed and my over is

removed as well. I went on instant menopause. It was really hard. It

was awful. I am getting used to it now. At the moment I have just had

my second scan in a road that has come back clear. So I am buzzing

from that, still. My hair has never been right again since having it,

this is two and a half years growth and it is just not a lot for that

time. It is so thin. I would really love powerful hair again. It would

make me feel, I just feel so unfeminine, and my husband is

offered to reach for me... I just can't move past it. Sorry. It is

really hard. As you cry over the cancer, but I'm crying over my hair.

Do you enjoy doing this? Yeah, I Do you enjoy doing this? Yeah, I

love it. I decided that I really wanted to get into fitting the hair

extensions for people who suffer with alopecia, cancer and severe

hair loss, and I wanted to help them, so I thought they has got to

be something out there that can give these people their hair back.

Because of harm I hair is and how it has grown back, I am not able to...

Because it is so fine, it wouldn't work. Instead of a wig, we went for

a great alternative well be just this leaflet the hair ourselves and

it's like having a wig but attached to your hair. It averages at about

?900. Gemma it to me slightly cheaper, but it is still really

expensive. What size it, why did we do a charity event and raise as much

money as we can, and hopefully you can afford to get your hair done and

we can also give the remaining money to charity? It is a lots of money to

find. Glitter tatties, cupcakes, face

painting and haircuts. Gemma is doing haircut now. Is five minutes

OK? Ideal. OK, Cheers, by. Getting everywhere today. About ?500 so far,

that is selling raffle tickets, and we're getting plenty of donations

put in the bucket today. We should hit on target no problem. We had the

rate enough money so far to get their hair in, so that is done as

she is all booked in for Tuesday. This is a top piece that we're going

to fit now. We were lying up with your parting. -- line it up. This is

got me. Oh, sorry, baby. How long got me. Oh, sorry, baby. How long

has it been, five hours? Five hours. My bum is a bit numb. This is...

It is weird looking down at it. It is looking stunning, mate. Are you

excited? Yet. Mel might you be waiting all day. Corrie McCaig all

done. Bet you can't wait to see it. Are you ready for your reveal? Stand

Yeah. Oh, my God! And like a Yeah. Oh, my God! And like a

different person. I know, you look so much younger. Do you like it?

Yeah, I love it. Martin is going to freak. He's going to love it, isn't

he? That is amazing. It is real hair. Reed that is mad. Do you like

it? Yeah, really nice. It is really good, isn't it? I have literally

just seen it. It is utterly amazing, it has been a long time since I have

seen her with hair, and it is worth every minute of the waiting for

three years. I mean, she was pretty before they hair, but she looks

amazing now. She knows it. It is amazing. I can't explain it. It

really feels like it is mine. I love it. Ma'am, you are pretty. The Isles

of Scilly is one of the Southwest's top truism destinations, but what

happens when the island's population happens when the island's population

doubles just for one day? Andrew Johnston has been finding out.

My name is Steve Hicks, and one of the boatman. The business is quite a

significant chunk of our income. Just over 50 cruise ships this year.

It is early July and the Isles of Scilly are getting ready for a very

busy day. Did you take this building? The adults and two

children? Yeah. Two ships coming in today, and it is not a usual day. To

date ships. Harbour master bail Clarke is expected to welcome a

large number of passengers. It is all hands on deck. Every know we

have 1000 people coming onshore in a morning and they haven't had lunch

then it is time to batten down the hatches. How we welcome to -- and be

ready to welcome all these people this morning? I think they're going

to have a very nice day here, there is not much wind and it is warm. It

is just before 9am and the cruise ship is at anchor and it is time to

pick up passengers. 100 years ago, Scilly boasted a huge pilchard

fishing fleet, but today tourism is the archipelago's main

Welcome to Scilly in the sunshine, Welcome to Scilly in the sunshine,

enjoy your day. Ayes at the boatman, the town is filling up. We knew we

were coming, as long as we're ready and we can prepare, it is all

viewed. The jewel in the Scilly tour crown has always been these gardens.

Most of our clients are tender because of the climate, the Gulf

stream, the sea mists, where we are in the ocean, so all those

combinations make the garden that completely different from anything

in the world. As Mike goes to meet more visitors to the gardens, one of

Scilly's unique combinations will test even Eastenders tourist result.

Was negated the top of this slope then we can wait for the shuttle to

bring you back. The rain shower passes and D-Day schools on. But it

has been a good monthly gardens. A normal cruise ship day you might get

anything between 50 and 200 people depending on the size of the ship,

but in total today just over 600. It is nearly 40 M and Steve is making

ready to take the last of the passengers back. Come to an end now,

we've moved a few hundred people one way or another. In fact, today the

boatman have moved 10% of the island's on your cruise tourists,

and these visitors are increasingly and these visitors are increasingly

important to the economy. People don't realise that these beautiful

islands are here in the United Kingdom and it is down to us to make

absolutely certain that these people had a really good holiday, and I

think generally that is what we do. It is time for Steve to head back to

port. But the Scilly pushing hard to attract more to it, it would be long

before the next big cruise ship drops anchor. And that is it from

all of us at Insight Have, Johnny is again next Monday at 7:30pm when

we'll have plenty more stories. I will see you then.