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Today, on Real Rescues... a fishing boat is sinking. | 0:00:02 | 0:00:06 | |
A lifeboat man leaps to the rescue, | 0:00:06 | 0:00:08 | |
but the skipper is missing. | 0:00:08 | 0:00:10 | |
A 999 plea for help after a young man falls, | 0:00:11 | 0:00:14 | |
cracking his head on rocks. | 0:00:14 | 0:00:16 | |
And gridlock on the roads, but it's non-stop for traffic cops. | 0:00:25 | 0:00:29 | |
Wet roads are causing accident... | 0:00:29 | 0:00:31 | |
..after accident. | 0:00:34 | 0:00:36 | |
I have an accident. Oh. Oh. | 0:00:36 | 0:00:38 | |
..after accident. | 0:00:38 | 0:00:39 | |
This is only the fourth one we've been on this stretch of road today. | 0:00:39 | 0:00:42 | |
Hello and welcome to Real Rescues, where we | 0:01:01 | 0:01:03 | |
see the men and women of the emergency services | 0:01:03 | 0:01:06 | |
responding to 999 calls from people facing | 0:01:06 | 0:01:08 | |
every sort of crisis you can imagine. | 0:01:08 | 0:01:11 | |
We're about to see one of the closest calls. | 0:01:11 | 0:01:13 | |
The emergency is at sea off the coast of Berwickshire in Scotland. | 0:01:13 | 0:01:16 | |
It's a fisherman in trouble and there's very little time to react. | 0:01:16 | 0:01:19 | |
Radio check. Channel 16, over. | 0:01:22 | 0:01:25 | |
The Dunbar lifeboat is heading out into the Firth of Forth. | 0:01:26 | 0:01:29 | |
The RNLI station has picked up a faint | 0:01:29 | 0:01:32 | |
but desperate mayday on the shipping emergency channel. | 0:01:32 | 0:01:35 | |
The fisherman has reported his boat's taking on water. | 0:01:36 | 0:01:40 | |
He's given his coordinates but, when the coastguard calls him back, | 0:01:40 | 0:01:44 | |
there's no response. | 0:01:44 | 0:01:45 | |
The current is strong. The rescuers are just over two miles away. | 0:01:45 | 0:01:49 | |
Everyone is on deck on lookout. | 0:01:51 | 0:01:53 | |
As they near the site, a shout goes out. | 0:01:56 | 0:01:58 | |
The boat's been spotted. | 0:02:01 | 0:02:02 | |
Only the bow of the 25-foot boat is visible | 0:02:06 | 0:02:09 | |
and there's no sign of the fisherman. | 0:02:09 | 0:02:12 | |
The lifeboat volunteers fear the man is still inside his boat, | 0:02:13 | 0:02:17 | |
but the water's too shallow to get in any closer. | 0:02:17 | 0:02:21 | |
They'll have to put a man in the water. | 0:02:21 | 0:02:23 | |
Are you going in? Aye. | 0:02:30 | 0:02:32 | |
Volunteer Alistair Punton is going to swim across on a safety line. | 0:02:32 | 0:02:35 | |
All Alistair can do is try and make contact with the trapped man. | 0:02:42 | 0:02:46 | |
It's too dangerous to get in the boat. | 0:02:46 | 0:02:48 | |
Battered by the waves, | 0:02:52 | 0:02:53 | |
Alistair looks in the cabin window for any signs of life. | 0:02:53 | 0:02:57 | |
He bangs on the hull and listens for any response. | 0:03:01 | 0:03:03 | |
I was trying to ascertain if he was actually inside the boat, | 0:03:06 | 0:03:09 | |
if he was still conscious. | 0:03:09 | 0:03:11 | |
There was a lot of things going through my mind at that time. | 0:03:11 | 0:03:15 | |
It seemed like an eternity, | 0:03:15 | 0:03:16 | |
but it was only a matter of seconds no doubt. | 0:03:16 | 0:03:19 | |
It's a situation where you think, "If he is in there, what do we do? | 0:03:19 | 0:03:23 | |
"Can we get him out?" | 0:03:23 | 0:03:25 | |
Very unlikely. | 0:03:25 | 0:03:27 | |
If the skipper is trapped inside that air pocket | 0:03:27 | 0:03:30 | |
and if we breach that air pocket to try and get the skipper out, there's | 0:03:30 | 0:03:34 | |
a good possibility that the vessel would sink underneath his feet, | 0:03:34 | 0:03:38 | |
taking the skipper down with him. | 0:03:38 | 0:03:40 | |
Suddenly, the focus of the rescue changes. | 0:03:41 | 0:03:44 | |
Another RNLI volunteer has spotted what looks like a figure | 0:03:44 | 0:03:47 | |
clinging to some wreckage. | 0:03:47 | 0:03:49 | |
Whereabouts? Straight ahead. Right at 12 o'clock. | 0:03:52 | 0:03:55 | |
In the water. | 0:03:56 | 0:03:57 | |
Alistair is hastily pulled back aboard. | 0:04:00 | 0:04:03 | |
But moments later, he's back in the cold, choppy sea. | 0:04:08 | 0:04:11 | |
By now, the fisherman has been in the water for 40 minutes | 0:04:13 | 0:04:16 | |
and the offshore wind and current are sweeping him further out to sea. | 0:04:16 | 0:04:20 | |
When I arrived at the casualty, he was extremely cold. | 0:04:22 | 0:04:26 | |
His hands were pure white with holding on. | 0:04:26 | 0:04:28 | |
Very little blood. His face looked really...white. | 0:04:28 | 0:04:32 | |
He was a little bit concerned for his own safety, I would say, | 0:04:34 | 0:04:37 | |
and he really needed to get back to the lifeboat | 0:04:37 | 0:04:40 | |
and safety as soon as possible. | 0:04:40 | 0:04:42 | |
This is a two-man job. Another RNLI crewman is put in the water. | 0:04:49 | 0:04:52 | |
They have to haul him on board using a strop. | 0:04:54 | 0:04:57 | |
The signs are he's suffering from sever hypothermia. | 0:04:57 | 0:04:59 | |
Once the crew started pulling him in, | 0:05:02 | 0:05:05 | |
you could see that the skipper was cold and grey. | 0:05:05 | 0:05:08 | |
He looked really clammy. | 0:05:08 | 0:05:10 | |
Once we got him out the water, he was checked for cold | 0:05:12 | 0:05:16 | |
and he'd suffered hypothermia. | 0:05:16 | 0:05:18 | |
The lifeboat heads back to shore at Torness. | 0:05:18 | 0:05:21 | |
The Air Sea Rescue have landed a paramedic on the quay, | 0:05:21 | 0:05:24 | |
ready to treat the fisherman. | 0:05:24 | 0:05:26 | |
Meanwhile, below deck the skipper's wet clothing is removed | 0:05:26 | 0:05:29 | |
and he's warmed gradually with blankets. | 0:05:29 | 0:05:32 | |
Once at the quayside, the paramedic goes aboard. | 0:05:34 | 0:05:36 | |
Pass that down. | 0:05:38 | 0:05:40 | |
More blankets are brought down. | 0:05:44 | 0:05:46 | |
The skipper decides not to go to hospital. | 0:05:48 | 0:05:51 | |
It takes an hour for his temperature to return to normal. | 0:05:51 | 0:05:54 | |
Is he all right? Yeah. | 0:05:57 | 0:05:59 | |
Oh, really? | 0:06:02 | 0:06:03 | |
Later that day, the RNLI head back out to recover the boat. | 0:06:06 | 0:06:09 | |
They use airbags to float the ship. | 0:06:12 | 0:06:14 | |
Then it's a slow tow back to shore. | 0:06:14 | 0:06:16 | |
It's the evening rush hour in Milton Keynes. | 0:06:23 | 0:06:25 | |
After weeks of dry weather, it's raining. | 0:06:25 | 0:06:28 | |
It's making the roads very greasy. | 0:06:28 | 0:06:30 | |
It could be a busy shift for the traffic cops. | 0:06:30 | 0:06:33 | |
PCs Russ Irwin and Steve Leathersitch are on the evening shift. | 0:06:35 | 0:06:39 | |
Before they even get out of the station gates, | 0:06:39 | 0:06:41 | |
the first job comes in. | 0:06:41 | 0:06:43 | |
We've had a report from Ambulance of a two-vehicle collision. | 0:06:48 | 0:06:52 | |
They've also had a call from Fire Brigade as well, | 0:06:52 | 0:06:54 | |
because it's apparently an entrapment. | 0:06:54 | 0:06:57 | |
They're not sure what the level of injury is at this time. | 0:06:57 | 0:06:59 | |
The accident's happened east of Milton Keynes, | 0:07:03 | 0:07:06 | |
on the edge of the Thames Valley Police boundaries. | 0:07:06 | 0:07:08 | |
But there must be another accident as the traffic's already backing up. | 0:07:08 | 0:07:12 | |
It doesn't normally queue back this far, does it? | 0:07:12 | 0:07:15 | |
It is confirmed that somebody's trapped. | 0:07:15 | 0:07:18 | |
No-one's arrived on scene as yet. | 0:07:18 | 0:07:19 | |
Right, Bedfordshire border. | 0:07:19 | 0:07:21 | |
They spot a break down is causing these problems, | 0:07:28 | 0:07:31 | |
but Russ and Steve can't stop to help. | 0:07:31 | 0:07:33 | |
The heavy traffic is delaying Bedfordshire Police, | 0:07:33 | 0:07:36 | |
so it's up to the Thames Valley team to get there. | 0:07:36 | 0:07:38 | |
I can see lights up there. | 0:07:40 | 0:07:42 | |
92, we are 06. It's on the 421 just before 13. | 0:07:42 | 0:07:48 | |
We've got Fire and Ambulance on scene, over. | 0:07:48 | 0:07:51 | |
Eventually, they make it through the miles of queueing cars. | 0:07:51 | 0:07:55 | |
They're the first to reach the scene. | 0:07:55 | 0:07:57 | |
A woman is trapped. | 0:07:57 | 0:07:58 | |
Her car has gone into the one in front. | 0:07:58 | 0:08:00 | |
Hello. | 0:08:00 | 0:08:01 | |
OK, what level of injury have we got? | 0:08:07 | 0:08:09 | |
While fire crews and paramedics plan how to free her, | 0:08:14 | 0:08:17 | |
Russ and Steve need to make the scene safe for them to work in. | 0:08:17 | 0:08:20 | |
Just bear with us. | 0:08:20 | 0:08:22 | |
Fire wants us to put more cones out to push them over. | 0:08:22 | 0:08:26 | |
This A-road is a key arterial route. | 0:08:26 | 0:08:28 | |
Pushing the passing cars further out should also slow them down, | 0:08:28 | 0:08:33 | |
but the fire incident commander wants the traffic stopped altogether. | 0:08:33 | 0:08:37 | |
While I'm cutting at the moment, I do, yeah. | 0:08:37 | 0:08:39 | |
They're really flying down there. | 0:08:39 | 0:08:41 | |
Yeah, but if we narrow them down... Yeah, can you do that? | 0:08:41 | 0:08:44 | |
Yeah, we'll narrow it down. | 0:08:44 | 0:08:45 | |
But I think if we close it we're going to cause more hassle. | 0:08:45 | 0:08:48 | |
If you can narrow it down and slow them down, that would be great. | 0:08:48 | 0:08:52 | |
Paramedics treat the young woman driver as the fire crews | 0:08:52 | 0:08:55 | |
prepare to cut open the car. | 0:08:55 | 0:08:57 | |
We've narrowed it down to force everyone to slow down enough | 0:08:57 | 0:09:00 | |
so they've got a safe environment to work in, to get the roof off | 0:09:00 | 0:09:03 | |
and get this lady out of the car as soon as possible. | 0:09:03 | 0:09:05 | |
The driver's in a lot of pain. | 0:09:06 | 0:09:08 | |
The sooner they can cut off the roof | 0:09:08 | 0:09:10 | |
and get her on a spinal board, the better. | 0:09:10 | 0:09:12 | |
Bedfordshire Police have finally made it through the traffic. | 0:09:14 | 0:09:17 | |
Russ takes witness statements until he can hand over to them. | 0:09:19 | 0:09:23 | |
Yeah, OK. Right-oh. That makes sense. | 0:09:23 | 0:09:25 | |
Basically, traffic lights are red. She's stationary, he's stationary. | 0:09:28 | 0:09:31 | |
She's gone to move forward and in the rear-view mirror | 0:09:31 | 0:09:33 | |
she's seen the little red car come up the back end. | 0:09:33 | 0:09:36 | |
Once the car's roof is off, a spinal board is put in position. | 0:09:41 | 0:09:45 | |
The red car's hit the green car. Yeah. | 0:09:45 | 0:09:47 | |
Up the back, yeah. But the red car seems to have fallen apart. | 0:09:47 | 0:09:51 | |
The driver is safely out of the car on a stretcher. | 0:09:51 | 0:09:54 | |
Despite the damage, the impact is not as great as first feared. | 0:09:54 | 0:09:58 | |
Yeah, that's why think it's probably not as quick as the damage shows, as it were. | 0:10:01 | 0:10:04 | |
Russ and Steve can now leave the scene, | 0:10:04 | 0:10:07 | |
but they haven't finished helping their Bedfordshire colleagues yet. | 0:10:07 | 0:10:11 | |
OK, there's a BDV back there that's slowing everyone up, | 0:10:11 | 0:10:13 | |
so we'll clear that out of the way as well. All right. | 0:10:13 | 0:10:16 | |
That BDV, or broken down vehicle, | 0:10:19 | 0:10:21 | |
they spotted on outbound journey is still holding up traffic. | 0:10:21 | 0:10:26 | |
All because of a flat tyre. | 0:10:26 | 0:10:27 | |
As they arrive, they are passed by the ambulance carrying | 0:10:29 | 0:10:32 | |
the injured woman from the accident they've just left. | 0:10:32 | 0:10:35 | |
Rather than wait any longer for recovery, | 0:10:44 | 0:10:46 | |
Russ is going to drive the car to the nearest lay-by. | 0:10:46 | 0:10:49 | |
We're going to drive a bit further along the road to a safer area. | 0:10:52 | 0:10:57 | |
It just makes it a bit safer. | 0:10:57 | 0:10:58 | |
It would cause more chaos if we left it here. | 0:10:58 | 0:11:00 | |
We'll take it out of the road, | 0:11:00 | 0:11:02 | |
hopefully it will clear it up for everyone else behind us. | 0:11:02 | 0:11:04 | |
But they are going to have to wait a little longer. | 0:11:04 | 0:11:07 | |
Russ is taking it very slowly. | 0:11:07 | 0:11:09 | |
Moving the car to a safer place will have helped the recovery service, | 0:11:12 | 0:11:16 | |
but it was a challenging drive for all the wrong reasons. | 0:11:16 | 0:11:19 | |
That did feel like the longest drive ever. | 0:11:19 | 0:11:21 | |
I don't now how far we went but it seemed like it went on for eternity! | 0:11:21 | 0:11:25 | |
More traffic gridlock, | 0:11:27 | 0:11:28 | |
but Anglo-German relations are in good shape, | 0:11:28 | 0:11:31 | |
after the friendliest of collisions. | 0:11:31 | 0:11:34 | |
A wasp or bee sting is an uncomfortable thing | 0:11:42 | 0:11:44 | |
but there are worse places to be stung than others. | 0:11:44 | 0:11:48 | |
We might as well find out. Dani, are you all right to talk? Yeah. | 0:11:48 | 0:11:52 | |
You had a call from somebody who was next to somebody who had been stung. | 0:11:52 | 0:11:56 | |
Yeah, it came from the daughter of the patient. | 0:11:56 | 0:12:01 | |
She'd been out in the garden doing her gardening, it was a nice day. | 0:12:01 | 0:12:05 | |
Then all of a sudden they said, | 0:12:05 | 0:12:06 | |
"We think she's been stung by a bee or wasp." | 0:12:06 | 0:12:10 | |
They thought she was having an allergic reaction. | 0:12:10 | 0:12:13 | |
Where had she been stung? In the mouth, on the tongue. | 0:12:13 | 0:12:16 | |
And that is particularly dangerous, isn't it? | 0:12:16 | 0:12:19 | |
Yeah, because the tongue can swell, | 0:12:19 | 0:12:20 | |
and it can tend to swell quite quickly. | 0:12:20 | 0:12:23 | |
And that would make it difficult to breathe. Absolutely. | 0:12:23 | 0:12:26 | |
I suppose the other thing is knowing whether someone is allergic to them. | 0:12:26 | 0:12:29 | |
A lot of people are allergic to stings, aren't they? Yeah. | 0:12:29 | 0:12:32 | |
How do you find out something like that? | 0:12:32 | 0:12:34 | |
Generally rapid swelling, difficulty breathing, a rash, | 0:12:34 | 0:12:38 | |
things like that are all signs of a possible allergic reaction. | 0:12:38 | 0:12:41 | |
So, after you'd asked all the questions, | 0:12:41 | 0:12:44 | |
did you get the impression that this lady was allergic? | 0:12:44 | 0:12:46 | |
Yeah, she was swelling, having difficulty breathing | 0:12:46 | 0:12:49 | |
and was generally becoming quite poorly very quickly. | 0:12:49 | 0:12:53 | |
From being absolutely fine in the garden to being very poorly. | 0:12:53 | 0:12:57 | |
You'd think she'd know whether she was allergic or not. | 0:12:57 | 0:13:00 | |
Yeah, apparently she'd never been stung ever. Wow. | 0:13:00 | 0:13:02 | |
To wait that long and then get stung on the tongue is pretty unlucky. | 0:13:02 | 0:13:06 | |
So how do you deal with it, what can you do? | 0:13:06 | 0:13:08 | |
We advised to give some antihistamines, | 0:13:08 | 0:13:10 | |
just to help whilst we're on the way. | 0:13:10 | 0:13:13 | |
Did the daughter have any? Yeah, luckily. | 0:13:13 | 0:13:15 | |
They were asking if they could give that to her straight away, | 0:13:15 | 0:13:17 | |
right at the beginning of the call. So they gave her that | 0:13:17 | 0:13:20 | |
and then she just continued to carry on being very, very poorly indeed. | 0:13:20 | 0:13:24 | |
We've mentioned the fact that stings on the tongue are particularly | 0:13:24 | 0:13:30 | |
dangerous, because obviously thee potential swelling | 0:13:30 | 0:13:32 | |
and cutting off airwaves, but it's a very rare thing, isn't it? | 0:13:32 | 0:13:36 | |
Yeah, that was the first call I've had about a bee sting or wasp sting | 0:13:36 | 0:13:40 | |
on the tongue, and I've been here five years. | 0:13:40 | 0:13:42 | |
Is it that rare or have you had others since? | 0:13:42 | 0:13:46 | |
We had a couple that week. It was the start of bees and wasp stings. | 0:13:46 | 0:13:51 | |
In the mouth? Yeah. | 0:13:51 | 0:13:53 | |
So how are they happening? I don't know. | 0:13:53 | 0:13:56 | |
People riding on bikes, drinks, if the bee or wasp is in the can | 0:13:56 | 0:14:01 | |
or glass and they're talking and don't realise, things like that. | 0:14:01 | 0:14:03 | |
Yeah, cans, that's really interesting. | 0:14:03 | 0:14:06 | |
I know someone who's done that. | 0:14:06 | 0:14:07 | |
With a can, if the wasp goes in you don't see it, | 0:14:07 | 0:14:09 | |
you go to drink from the can, | 0:14:09 | 0:14:11 | |
you're going to end up with a nasty sting that way. | 0:14:11 | 0:14:13 | |
It's worth pouring it out into a glass where you can see | 0:14:13 | 0:14:15 | |
whether a wasp has got in it or not. Absolutely. | 0:14:15 | 0:14:17 | |
Certainly something I'd want to try out, for sure. Thanks very much. | 0:14:17 | 0:14:20 | |
You're welcome. | 0:14:20 | 0:14:21 | |
Early afternoon at the South Western ambulance control room in Exeter. | 0:14:25 | 0:14:30 | |
Emergency medical adviser Doris Perrin has just taken | 0:14:30 | 0:14:33 | |
a 999 call from a young woman on a beach in Cornwall. | 0:14:33 | 0:14:36 | |
The call came in | 0:14:55 | 0:14:56 | |
and obviously the lady on the telephone was very distressed. | 0:14:56 | 0:15:01 | |
so you get an impression already then that it's quite a serious call. | 0:15:01 | 0:15:05 | |
The emergency is happening on these rocks | 0:15:22 | 0:15:25 | |
at Swanpool Beach near Falmouth. | 0:15:25 | 0:15:27 | |
The two young graduates had headed out crabbing. | 0:15:27 | 0:15:30 | |
George was just behind his girlfriend, Gwenno, | 0:15:30 | 0:15:32 | |
and his sister, Emily. | 0:15:32 | 0:15:34 | |
Obviously with the rocks, you had to jump over one to get to the other. | 0:15:34 | 0:15:38 | |
I think he must have tried to jump over | 0:15:38 | 0:15:41 | |
and then felt a bit faint at that time, or he just fainted. | 0:15:41 | 0:15:46 | |
We don't know what happened exactly, | 0:15:46 | 0:15:48 | |
we just turned around and he was in between the rocks. | 0:15:48 | 0:15:51 | |
There was quite a loud, hollow bang. | 0:15:51 | 0:15:55 | |
I don't know, that must've been the echo in between the rocks, | 0:15:55 | 0:15:58 | |
but I don't know if it was his head or something. | 0:15:58 | 0:16:01 | |
It was a horrible noise. | 0:16:01 | 0:16:03 | |
You can't put it into words really, never experienced | 0:16:03 | 0:16:05 | |
anything like that before and I've no idea what was going on. | 0:16:05 | 0:16:09 | |
I climbed down and there was blood everywhere, because he landed | 0:16:09 | 0:16:12 | |
in some water, so the blood looked a lot more than it was. | 0:16:12 | 0:16:16 | |
The priority is to keep George breathing and stem the bleeding. | 0:16:16 | 0:16:20 | |
I was worried about the head injury | 0:16:46 | 0:16:48 | |
because obviously that can have serious repercussions. | 0:16:48 | 0:16:51 | |
If there is any kind of fracture or disturbance to the skull, | 0:16:51 | 0:16:56 | |
it's best not to press on that area. | 0:16:56 | 0:16:58 | |
On the beach, a passer-by has come over to help Gwenno, | 0:17:16 | 0:17:20 | |
as she tries to calm George. | 0:17:20 | 0:17:22 | |
The struggling and confusion | 0:17:22 | 0:17:23 | |
could be signs he's suffered a brain injury. | 0:17:23 | 0:17:25 | |
The gentleman jumped down to help me. | 0:17:25 | 0:17:29 | |
I've no idea who he was, but I'm very grateful. | 0:17:29 | 0:17:34 | |
I don't know if he gave his T-shirt or another person | 0:17:34 | 0:17:36 | |
gave his T-shirt, but we all worked together to keep George safe. | 0:17:36 | 0:17:42 | |
I tried to put him in the recovery position but was a bit impossible | 0:17:42 | 0:17:45 | |
because he was in between the rocks at the bottom. | 0:17:45 | 0:17:49 | |
I physically could not put him on his side then. | 0:17:49 | 0:17:52 | |
He was very agitated and so I had to hold his hands down. | 0:17:52 | 0:17:56 | |
By now an ambulance is very close. | 0:17:56 | 0:17:59 | |
The paramedics are on-site. | 0:18:22 | 0:18:24 | |
Only now does Gwenno realise the extent of George's injury. | 0:18:24 | 0:18:28 | |
They put a collar around his neck. | 0:18:28 | 0:18:30 | |
While doing that they noticed he had pretty big gashes | 0:18:30 | 0:18:34 | |
in the back of his head. | 0:18:34 | 0:18:35 | |
So they thought that was quite a large swelling on his head, | 0:18:35 | 0:18:39 | |
on his brain or something. So then they were more worried about that. | 0:18:39 | 0:18:44 | |
Once Air Sea Rescue from RNAS Culdrose are on-site, | 0:18:44 | 0:18:48 | |
it's going to be up to them to airlift George out of the crevice. | 0:18:48 | 0:18:51 | |
Gwenno can only look on. | 0:18:51 | 0:18:53 | |
One of the worst bits was walking back onto the beach. | 0:18:53 | 0:18:57 | |
I was covered in blood everywhere. | 0:18:57 | 0:19:00 | |
People must have been looking at me like, "What has she done?" | 0:19:00 | 0:19:05 | |
Safely on board the helicopter, George is on his way to hospital. | 0:19:05 | 0:19:09 | |
We'll discover the extent of his injuries later. | 0:19:09 | 0:19:12 | |
Coming up on Real Rescues... | 0:19:16 | 0:19:18 | |
a man is showing all the signs of a heart attack. | 0:19:18 | 0:19:22 | |
Can you point one finger to where the pain is? OK. | 0:19:22 | 0:19:25 | |
These symptoms can't be ignored, he needs treatment quickly. | 0:19:27 | 0:19:30 | |
This is getting ridiculous! | 0:19:32 | 0:19:35 | |
Steve and Russ assist a broken down vehicle | 0:19:35 | 0:19:37 | |
and yet another accident happens in front of them. | 0:19:37 | 0:19:40 | |
Just behind us, this lorry has gone into the back of that Jaguar. | 0:19:40 | 0:19:43 | |
Wet weather is causing chaos in Milton Keynes. | 0:19:48 | 0:19:51 | |
Traffic cops PC Russ Irwin and Steve Leathersitch | 0:19:51 | 0:19:54 | |
are needed at an accident, | 0:19:54 | 0:19:56 | |
their third of the evening and all on the same A-road. | 0:19:56 | 0:19:59 | |
It looks like there's a lorry at the side there that may well have | 0:20:02 | 0:20:06 | |
been involved in a collision. | 0:20:06 | 0:20:07 | |
But I'm also looking at the bus that's just across that roundabout, | 0:20:07 | 0:20:10 | |
that has forced his way across and then come to a stop | 0:20:10 | 0:20:13 | |
and prevented everybody else going round. | 0:20:13 | 0:20:16 | |
They are going nowhere fast. | 0:20:17 | 0:20:20 | |
The accident is just on the other side of the roundabout | 0:20:20 | 0:20:23 | |
but they can't get to it, not even with lights and sirens. | 0:20:23 | 0:20:26 | |
There's nowhere that cars can go. | 0:20:26 | 0:20:29 | |
When you put lights and sirens on, | 0:20:29 | 0:20:31 | |
people tend to drive differently from what they would normally. | 0:20:31 | 0:20:34 | |
Everyone's out of the vehicle that we've seen | 0:20:34 | 0:20:36 | |
as we've driven past, it looks to be minor. | 0:20:36 | 0:20:39 | |
Shall I just walk down and deal with it and come back, | 0:20:39 | 0:20:41 | |
then we can go? | 0:20:41 | 0:20:43 | |
But Steve wants to try a detour. | 0:20:43 | 0:20:45 | |
He's going to head up to another roundabout | 0:20:45 | 0:20:47 | |
then double back on the other carriageway. | 0:20:47 | 0:20:49 | |
On this side of the carriageway they can weave their way through. | 0:20:55 | 0:20:58 | |
The detour has worked. | 0:20:58 | 0:21:00 | |
We've shown him, but you know. | 0:21:00 | 0:21:02 | |
Oh, well there's a thing, isn't it? | 0:21:03 | 0:21:05 | |
Oh, good. Hurdy-gurdy birdie. | 0:21:05 | 0:21:07 | |
The pressure is on to clear this up quickly. | 0:21:09 | 0:21:11 | |
The problem is we had an accident and both stop and go. | 0:21:13 | 0:21:16 | |
This man comes on the right side and I stopped, then... For go in. | 0:21:18 | 0:21:24 | |
And then with the last centimetre of this truck | 0:21:24 | 0:21:28 | |
he goes a little hard on the left side. | 0:21:28 | 0:21:31 | |
Then he has broke my... | 0:21:31 | 0:21:32 | |
Does your vehicle move? Yes. | 0:21:35 | 0:21:39 | |
Will it drive? Yes, no problem. | 0:21:39 | 0:21:42 | |
I make it open and I fixed it. | 0:21:42 | 0:21:44 | |
Have you exchanged details with the other driver? No. | 0:21:44 | 0:21:46 | |
Not yet, no. | 0:21:46 | 0:21:48 | |
It's my first accident in England. | 0:21:48 | 0:21:51 | |
My security in Germany says when we are not in Germany | 0:21:51 | 0:21:54 | |
and accident, please call the police. | 0:21:54 | 0:21:56 | |
Thankfully, the drivers are being very cooperative. | 0:21:56 | 0:21:59 | |
There's just a bit of maintenance to do and some more paperwork. | 0:21:59 | 0:22:03 | |
We'll complete what's called a TA6, | 0:22:03 | 0:22:05 | |
which is basically exchanging the details between the two drivers. | 0:22:05 | 0:22:08 | |
Then we'll get the road open and everything moving again. | 0:22:08 | 0:22:11 | |
Slightly quicker than it is now. | 0:22:11 | 0:22:13 | |
He hopes! | 0:22:13 | 0:22:15 | |
What is the name for this? Security... Insurance. | 0:22:15 | 0:22:19 | |
Insurance. | 0:22:19 | 0:22:20 | |
No problem, we'll get everything exchanged for you | 0:22:20 | 0:22:23 | |
so that you'll have all you need to pass to your insurance company. | 0:22:23 | 0:22:26 | |
OK, super. | 0:22:26 | 0:22:27 | |
Can I... Yeah, if you want to carry on and make that roadworthy. | 0:22:27 | 0:22:31 | |
The German driver needs to secure the broken headlight panel. | 0:22:34 | 0:22:38 | |
Understandably, the chap from Germany was a bit concerned, | 0:22:44 | 0:22:47 | |
he's in a foreign country. | 0:22:47 | 0:22:49 | |
He'll want to make sure he gets the correct details of the other driver, | 0:22:49 | 0:22:52 | |
and that's all we are doing. | 0:22:52 | 0:22:53 | |
So it's just helping out to make sure it's all done. | 0:22:53 | 0:22:56 | |
It's just the paperwork. | 0:22:56 | 0:22:57 | |
Problem solved. They find some cable ties. | 0:23:04 | 0:23:07 | |
Michael should soon be on his way. | 0:23:07 | 0:23:09 | |
The paperwork, however, isn't quite so straightforward for PC Irwin. | 0:23:10 | 0:23:14 | |
I'm just trying to decipher the German insurance certificate. | 0:23:14 | 0:23:19 | |
With my best English because I don't speak a bean of German. | 0:23:19 | 0:23:23 | |
So we're just trying to get all the other information that | 0:23:23 | 0:23:26 | |
the other driver is going to need so that they can progress the claim. | 0:23:26 | 0:23:30 | |
Fortunately, German driver Michael isn't afraid to tackle English. | 0:23:30 | 0:23:33 | |
When I go to England I must speak English. I agree with you. | 0:23:33 | 0:23:39 | |
It is better for two and a half years before I have an accident, oh! | 0:23:39 | 0:23:43 | |
I thought you were going to tell me | 0:23:43 | 0:23:45 | |
you were always having accidents, that's why your English is so good! Yes. | 0:23:45 | 0:23:48 | |
Paperwork complete, and the drivers can get on their way. | 0:23:48 | 0:23:52 | |
OK, ready? | 0:23:52 | 0:23:54 | |
Sorry we have to meet like this. | 0:23:54 | 0:23:56 | |
The other vehicle is undamaged so the offside carriageway will soon be clear. | 0:23:56 | 0:24:00 | |
OK. | 0:24:02 | 0:24:04 | |
Thanks then, Michael. Take care. | 0:24:06 | 0:24:08 | |
I just wish I could speak German how he can speak English. | 0:24:11 | 0:24:15 | |
Ten out of the because when you first started speaking to him, | 0:24:15 | 0:24:18 | |
I noticed the accent come out so he could understand your English. | 0:24:18 | 0:24:21 | |
GERMAN ACCENT: I don't know what you're talking about. | 0:24:21 | 0:24:23 | |
Half six already. But the traffic is taking a while to get going. | 0:24:29 | 0:24:33 | |
Where are we going to sit now? | 0:24:33 | 0:24:35 | |
Are we just going to sit here for another hour? | 0:24:35 | 0:24:37 | |
The night shift is far from over for these two police officers. | 0:24:37 | 0:24:40 | |
Later... Another international incident on the roads | 0:24:42 | 0:24:46 | |
and a second language lesson for the police. | 0:24:46 | 0:24:49 | |
Trying to translate Polish into a manner that the driver of the Jaguar | 0:24:50 | 0:24:55 | |
is going to be able to take away to advise an insurance company. | 0:24:55 | 0:24:58 | |
So a multilingual day. | 0:24:58 | 0:25:00 | |
Now, one of the regular calls that comes in | 0:25:04 | 0:25:06 | |
to a call centre like this is about children having fits. | 0:25:06 | 0:25:09 | |
Babies in particular. | 0:25:09 | 0:25:11 | |
And it's obviously a very worrying thing for a parent to deal with. | 0:25:11 | 0:25:15 | |
But we can talk to Phil about that kind of call now. | 0:25:15 | 0:25:18 | |
So give us an example of a call | 0:25:18 | 0:25:19 | |
and how you might become involved even if you're not the call-taker. | 0:25:19 | 0:25:22 | |
We get mothers, well, | 0:25:22 | 0:25:25 | |
parents ringing in if their children are fitting. | 0:25:25 | 0:25:28 | |
Basically because they've got too hot. | 0:25:28 | 0:25:30 | |
And that can be down to a number of reasons. | 0:25:30 | 0:25:32 | |
They got too many clothes on, | 0:25:32 | 0:25:34 | |
they've got illnesses or they've got congenital problems. | 0:25:34 | 0:25:38 | |
The call-taker will run through a series of questions | 0:25:38 | 0:25:40 | |
which are clinically based. | 0:25:40 | 0:25:42 | |
And if I happen to be listening into the call that's absolutely fantastic | 0:25:42 | 0:25:45 | |
because I can make sure the call is going down the right pathway. | 0:25:45 | 0:25:49 | |
If not, I can take over the call and it's just to reaffirm that they've | 0:25:49 | 0:25:53 | |
given them Calpol, things to actually bring the temperature down. | 0:25:53 | 0:25:57 | |
And they've taken layers of clothing off | 0:25:57 | 0:25:59 | |
because we do get a lot of young mothers who put three, four, five | 0:25:59 | 0:26:03 | |
layers of clothing on, fashionable and because it looks nice. | 0:26:03 | 0:26:07 | |
Whereas, in fact, in the home | 0:26:07 | 0:26:08 | |
you only need to have the temperature of about 16-18 degrees. | 0:26:08 | 0:26:12 | |
Now that's surprisingly low | 0:26:12 | 0:26:14 | |
because I'd say that most people's houses are around 22-25 degrees. | 0:26:14 | 0:26:18 | |
So 16-18 is the optimum temperature for a child's room | 0:26:18 | 0:26:22 | |
if they're wearing a blanket in bed. | 0:26:22 | 0:26:24 | |
That's absolutely right. | 0:26:24 | 0:26:26 | |
And bearing in mind that children can start sweating and they can't control | 0:26:26 | 0:26:30 | |
their own temperature, so that's when you just adjust the layers. | 0:26:30 | 0:26:33 | |
So the advice is if you can get a proper little temperature gauge, | 0:26:33 | 0:26:36 | |
never mind what it says on your central heating gauge. | 0:26:36 | 0:26:38 | |
But if you've got a temperature gauge in the room, | 0:26:38 | 0:26:41 | |
and you can keep baby's room at about 16-18 degrees, that's optimum? | 0:26:41 | 0:26:46 | |
Yeah. All right, smashing. Thanks very much, Phil. | 0:26:46 | 0:26:49 | |
Mid-morning and an ambulance crew | 0:26:54 | 0:26:56 | |
are on their way to a caravan park near Southampton. | 0:26:56 | 0:26:58 | |
A 55-year-old gentleman has got chest pain. | 0:27:00 | 0:27:02 | |
They have tried the 111 route first. | 0:27:02 | 0:27:04 | |
And 111 have deemed it necessary to send a 999 ambulance out | 0:27:04 | 0:27:09 | |
as it is chest pain. | 0:27:09 | 0:27:11 | |
The first thought is this patient | 0:27:11 | 0:27:13 | |
is having or is about to have a heart attack. | 0:27:13 | 0:27:16 | |
The man was just stopping at the caravan park to pick up a work colleague. | 0:27:16 | 0:27:20 | |
As soon as he saw him, his colleague immediately dialled 999. | 0:27:20 | 0:27:24 | |
Technician Steve Gooch | 0:27:25 | 0:27:27 | |
and paramedic Tom Davies are directed to the sick man. | 0:27:27 | 0:27:31 | |
Where are we going to, in here? Yes, please. OK. This is Fred. | 0:27:31 | 0:27:35 | |
Hello, Fred. How are you? My name is Steve. This is Tom. | 0:27:35 | 0:27:39 | |
Can you put your one finger to where the pain is? | 0:27:39 | 0:27:41 | |
It's all across there. Thank you very much. | 0:27:43 | 0:27:45 | |
Are you normally this sweaty, | 0:27:45 | 0:27:46 | |
because you've gone quite hot and sweaty, haven't you? Yeah. | 0:27:46 | 0:27:49 | |
What we're going to have to do is get you out of here and do an ECG | 0:27:49 | 0:27:52 | |
and I think we're going to take a little trip up the hospital as well. | 0:27:52 | 0:27:55 | |
OK? Fred's condition appears to have improved, | 0:27:55 | 0:27:58 | |
but the crew are not taking any chances. How bad is the pain? | 0:27:58 | 0:28:01 | |
It's not so bad at this present moment in time. | 0:28:01 | 0:28:04 | |
I just feel it when I breathe. | 0:28:04 | 0:28:06 | |
OK. It gets worse when you take a deep breath in? | 0:28:06 | 0:28:09 | |
Um, it's nowhere near as bad as what it was like five minutes ago. Right. | 0:28:09 | 0:28:14 | |
I seemed to have like a headache. | 0:28:14 | 0:28:16 | |
What were you doing when the pain came on? Driving. | 0:28:16 | 0:28:20 | |
And does the pain go anywhere else? | 0:28:20 | 0:28:22 | |
It doesn't go into your shoulders, down your arm, | 0:28:22 | 0:28:24 | |
up into your neck or into your jaw at all? | 0:28:24 | 0:28:26 | |
No, just there. Just in the chest area. | 0:28:26 | 0:28:28 | |
OK. We'll go out to the ambulance and do a ECG if that's all right. | 0:28:28 | 0:28:32 | |
I think we'll pop you up to the hospital as well. Nice and slowly. | 0:28:32 | 0:28:35 | |
No rush, please. OK. | 0:28:35 | 0:28:37 | |
Once in the back of the ambulance, they run some tests | 0:28:37 | 0:28:39 | |
and get some more information. | 0:28:39 | 0:28:41 | |
Do you have any medical conditions that we need to know about? No. | 0:28:41 | 0:28:44 | |
No, you don't take any tablets on a regular basis for anything? | 0:28:44 | 0:28:47 | |
I take Co-codamol. What do you take those for? A bad back. | 0:28:47 | 0:28:50 | |
Steve needs to know if Fred is on any medication | 0:28:50 | 0:28:53 | |
that might have side effects or be affecting his condition. | 0:28:53 | 0:28:56 | |
Fred, I'm going to do your temperature. Stick this in your ear. | 0:28:58 | 0:29:01 | |
And... | 0:29:01 | 0:29:02 | |
..just remind me what you were doing when the pain came on? Just driving. | 0:29:05 | 0:29:08 | |
Just driving, OK. | 0:29:08 | 0:29:10 | |
Had you been doing anything strenuous or exerting yourself prior to that? | 0:29:10 | 0:29:13 | |
Nothing. I'm going to grab some paper from above your head. | 0:29:13 | 0:29:16 | |
Nothing at all? | 0:29:16 | 0:29:17 | |
Fred, to do the ECG we need to get the left side of your chest. | 0:29:17 | 0:29:20 | |
Can you uncross your legs for me, please? | 0:29:20 | 0:29:22 | |
They want to use an electrocardiogram, or ECG, | 0:29:22 | 0:29:24 | |
to measure the electrical activity of Fred's heart. | 0:29:24 | 0:29:27 | |
And see if there are any problems with the rhythm. It's gone. | 0:29:27 | 0:29:32 | |
It's gone at this present moment in time. It's completely gone? | 0:29:32 | 0:29:36 | |
Um, yeah. Completely gone. | 0:29:36 | 0:29:39 | |
Sharp scratch, one, two, three. | 0:29:39 | 0:29:42 | |
Fred may no longer be in pain, | 0:29:42 | 0:29:44 | |
but his earlier symptoms were very worrying. | 0:29:44 | 0:29:47 | |
Squeeze on there with your thumb. | 0:29:47 | 0:29:49 | |
When the pain was at its worst, how bad was it out of ten? I'd say nine. | 0:29:49 | 0:29:54 | |
So quite bad. Was it constant pain? Yep. | 0:29:54 | 0:29:56 | |
Can you describe how the pain was? It was... Uh... | 0:29:56 | 0:30:01 | |
It just took my breath away. | 0:30:01 | 0:30:03 | |
I found it hard even to drive. | 0:30:03 | 0:30:06 | |
Absolutely no pain at all now? | 0:30:06 | 0:30:09 | |
Nothing. | 0:30:09 | 0:30:10 | |
You've never had anything like this before at all? | 0:30:10 | 0:30:12 | |
Never? No. OK, fine. | 0:30:12 | 0:30:15 | |
A number of self-adhesive electrodes | 0:30:15 | 0:30:17 | |
are attached to Fred's arms, legs and chest. | 0:30:17 | 0:30:20 | |
Once all the electrodes are in place, | 0:30:24 | 0:30:26 | |
they wait for the results. | 0:30:26 | 0:30:28 | |
From the first lines we see, | 0:30:28 | 0:30:29 | |
there's nothing actually jumping out and concerning us. | 0:30:29 | 0:30:32 | |
We just need to get a clearer reading on it if that's OK. | 0:30:32 | 0:30:36 | |
The ECG is not showing anything serious | 0:30:36 | 0:30:39 | |
at the moment. | 0:30:39 | 0:30:41 | |
There's nothing that jumps out on your ECG, OK? | 0:30:41 | 0:30:43 | |
That's good, then. | 0:30:43 | 0:30:46 | |
It is, but the only way to rule anything out cardiac-related | 0:30:46 | 0:30:49 | |
is to take you over to the hospital, let them do some further checks for you, OK? | 0:30:49 | 0:30:53 | |
We recommend quite strongly | 0:30:53 | 0:30:55 | |
that we take you over and check it out a bit further. | 0:30:55 | 0:30:58 | |
Your blood pressure's good. | 0:30:58 | 0:30:59 | |
The oxygen level you're taking in is good | 0:30:59 | 0:31:01 | |
and your heart rate is quite steady. | 0:31:01 | 0:31:04 | |
The initial results all look positive, | 0:31:04 | 0:31:05 | |
but they're taking him to Queen Alexandria Hospital | 0:31:05 | 0:31:08 | |
in Portsmouth for further tests. | 0:31:08 | 0:31:10 | |
They'll keep an eye on the ECG as they make their way. | 0:31:10 | 0:31:13 | |
The ECG still looks OK. No changes there. | 0:31:13 | 0:31:16 | |
And Steve had one final message for Fred. | 0:31:16 | 0:31:19 | |
Chest pain really is very important. | 0:31:19 | 0:31:21 | |
Especially the kind of chest pain | 0:31:21 | 0:31:23 | |
you're describing in the area you're describing it, | 0:31:23 | 0:31:26 | |
it really is important you get it checked. | 0:31:26 | 0:31:28 | |
And please be assured that, if ever this happens again, | 0:31:28 | 0:31:31 | |
don't think, "Oh, it's nothing, I'll leave it." | 0:31:31 | 0:31:33 | |
If it happens again, you dial 999 again, OK? | 0:31:33 | 0:31:35 | |
SIREN WAILS | 0:31:35 | 0:31:37 | |
It's really important that you do, OK? Yeah. Thank you. | 0:31:37 | 0:31:40 | |
That's all right, no problem at all. | 0:31:40 | 0:31:43 | |
..as we take you off the vehicle, OK? | 0:31:43 | 0:31:46 | |
At hospital, Fred will undergo further investigations. | 0:31:46 | 0:31:50 | |
In Milton Keynes, two police officers are on a mission | 0:31:59 | 0:32:02 | |
to keep traffic moving on one of the town's main arterial roads, | 0:32:02 | 0:32:06 | |
but every time they clear one, another one happens. | 0:32:06 | 0:32:08 | |
This time it's a breakdown. | 0:32:11 | 0:32:13 | |
I'm just trying to get through to the recovery now. OK. | 0:32:13 | 0:32:17 | |
Have you got an towing eye at the front? | 0:32:17 | 0:32:20 | |
Ah, look, on the left-hand side. | 0:32:20 | 0:32:23 | |
We'll tow you down out the way. | 0:32:23 | 0:32:25 | |
Is that all right? Yeah. | 0:32:25 | 0:32:26 | |
Steve, the radiator's blown. | 0:32:26 | 0:32:29 | |
We'll tow him. | 0:32:29 | 0:32:30 | |
I just bought this, as well. | 0:32:31 | 0:32:34 | |
Absolutely gutted. I love it, and it's done this. | 0:32:34 | 0:32:37 | |
The breakdown is the fourth incident on the same road | 0:32:37 | 0:32:40 | |
and it seems it's not the last. | 0:32:40 | 0:32:42 | |
This is getting ridiculous. | 0:32:42 | 0:32:44 | |
Rear-ender. | 0:32:44 | 0:32:46 | |
Just behind us here, | 0:32:46 | 0:32:47 | |
this lorry has gone into the back of that Jaguar. | 0:32:47 | 0:32:50 | |
At least it's in walking distance. | 0:32:50 | 0:32:52 | |
The police are going to split up. | 0:32:52 | 0:32:54 | |
Steve will deal with the latest incident | 0:32:54 | 0:32:56 | |
as Russ stays to help the camper van driver. | 0:32:56 | 0:33:00 | |
What's the plan, Stan? | 0:33:00 | 0:33:01 | |
What we'll try and do is tow this one out the way | 0:33:01 | 0:33:05 | |
to clear the road | 0:33:05 | 0:33:06 | |
while Steve's dealing with the other one. | 0:33:06 | 0:33:08 | |
However it looks like the AA have just possibly arrived. | 0:33:08 | 0:33:12 | |
Did you call the AA? They're going to help us now. | 0:33:12 | 0:33:15 | |
Fortunately, an AA truck was passing and stops to help. | 0:33:15 | 0:33:18 | |
Good timing. | 0:33:18 | 0:33:20 | |
I was going to say, yeah. | 0:33:20 | 0:33:21 | |
We'll see what he says before I hook you up. | 0:33:21 | 0:33:23 | |
Yeah. I've just bought this as well. Really? A grand-and-a-half. | 0:33:23 | 0:33:28 | |
Hopefully it's just the radiator, then. Yeah. | 0:33:28 | 0:33:31 | |
This chap is a member of the AA through Barclay's. | 0:33:31 | 0:33:35 | |
Through Barclay's. Do you have a membership card with you? | 0:33:35 | 0:33:37 | |
No, it's through Barclay's. | 0:33:37 | 0:33:39 | |
I was just trying to get through to get you. | 0:33:39 | 0:33:41 | |
Right, for the sake of the roads, I'll get you off and put you in a service station. | 0:33:41 | 0:33:45 | |
Leaving the van driver with the recovery service, Russ heads off | 0:33:45 | 0:33:48 | |
to help his colleague sort out the collision which has happened | 0:33:48 | 0:33:51 | |
just behind them. | 0:33:51 | 0:33:52 | |
Just in the queue coming into Milton Keynes, | 0:33:52 | 0:33:55 | |
probably for about half an hour | 0:33:55 | 0:33:57 | |
and a Continental driver from Poland's | 0:33:57 | 0:34:00 | |
just turned straight into the side door. | 0:34:00 | 0:34:02 | |
It's only the fourth one we've been on this stretch of road today(!) | 0:34:02 | 0:34:05 | |
There was a broken-down vehicle with a flat tyre, | 0:34:10 | 0:34:12 | |
then a lorry reversed into a car on the other side, | 0:34:12 | 0:34:14 | |
then that one, then this one. | 0:34:14 | 0:34:16 | |
Inside the Jaguar, | 0:34:16 | 0:34:17 | |
the front-seat passenger is unimpressed, but unhurt. | 0:34:17 | 0:34:21 | |
She's fine. She was asleep, | 0:34:21 | 0:34:23 | |
didn't even feel it. It's only a nudge, it's not major. | 0:34:23 | 0:34:27 | |
Nothing major, but it all has to be recorded by the police. | 0:34:27 | 0:34:30 | |
That means another language lesson for Steve. | 0:34:30 | 0:34:33 | |
I clearly said "tea and medals" too soon today. | 0:34:46 | 0:34:49 | |
Keep my mouth shut now. | 0:34:50 | 0:34:52 | |
How's he getting on down there? | 0:34:52 | 0:34:54 | |
I'm conscious of them getting rid of that car and my car being down there on its own. | 0:34:54 | 0:34:57 | |
While Steve grapples with the paperwork, | 0:34:57 | 0:35:00 | |
Russ retrieves the squad car. | 0:35:00 | 0:35:02 | |
This section here is the location of where it's occurred. | 0:35:02 | 0:35:06 | |
No collision report because it's damage only. | 0:35:06 | 0:35:08 | |
Some frequently-asked questions in there. | 0:35:08 | 0:35:11 | |
Are we happy for him to go now? | 0:35:11 | 0:35:13 | |
I'm quite tight behind. | 0:35:13 | 0:35:15 | |
I'll wave you out, I'll slow them down | 0:35:15 | 0:35:17 | |
so you can pull out. Oh, OK. | 0:35:17 | 0:35:19 | |
And it's another amiable parting of the drivers. | 0:35:19 | 0:35:24 | |
OK. All right, then. | 0:35:27 | 0:35:30 | |
And the quest for a cup of tea continues. | 0:35:31 | 0:35:34 | |
Shall we try again? | 0:35:34 | 0:35:35 | |
You need to put the seat back or it'll take your head off. | 0:35:39 | 0:35:42 | |
What was that - take five? | 0:35:42 | 0:35:43 | |
Tea withdrawal. | 0:35:43 | 0:35:45 | |
But in this weather there's no end to it. | 0:35:45 | 0:35:48 | |
Another call has come in. | 0:35:48 | 0:35:50 | |
The police can't risk the roads getting snarled-up again. | 0:35:50 | 0:35:54 | |
All copied. | 0:35:54 | 0:35:55 | |
It's a broken-down vehicle but will only add to the traffic misery, | 0:35:55 | 0:35:58 | |
so it's sirens on and tea break abandoned. | 0:35:58 | 0:36:02 | |
I didn't want a cup of tea anyway(!) | 0:36:02 | 0:36:05 | |
Negotiating the roads in built-up areas | 0:36:09 | 0:36:11 | |
is the usual headache. | 0:36:11 | 0:36:13 | |
See if one of our friendly buses has seen you. | 0:36:13 | 0:36:17 | |
That would be absolutely perfect. | 0:36:21 | 0:36:24 | |
I refer to my earlier comment. | 0:36:24 | 0:36:26 | |
You're just a rebel. | 0:36:26 | 0:36:27 | |
They can only speculate | 0:36:27 | 0:36:28 | |
what nationalities will be involved this time. | 0:36:28 | 0:36:31 | |
What have we had? German, Polish... | 0:36:31 | 0:36:33 | |
South African? | 0:36:33 | 0:36:35 | |
Maybe Hungarian, I reckon. | 0:36:35 | 0:36:38 | |
No, I'll stick with the home team. | 0:36:38 | 0:36:41 | |
I reckon it's UK. | 0:36:41 | 0:36:43 | |
As they approach the scene, | 0:36:43 | 0:36:45 | |
the road is surprisingly clear. | 0:36:45 | 0:36:47 | |
It seems PC Irwin's instincts were right - | 0:36:53 | 0:36:56 | |
it's a British-registration car | 0:36:56 | 0:36:58 | |
that's broken down at the roundabout. | 0:36:58 | 0:37:00 | |
Clutch gone, has it? | 0:37:00 | 0:37:02 | |
Is it stuck in gear...? | 0:37:02 | 0:37:03 | |
The driver has called the recovery service but they're stuck in miles of traffic. | 0:37:03 | 0:37:07 | |
Luckily the a car is out of gear so they can move it off the road. | 0:37:07 | 0:37:11 | |
HE SIGHS | 0:37:11 | 0:37:13 | |
The kerb is sloped so it's not too strenuous pushing it onto the verge. | 0:37:13 | 0:37:17 | |
All right, is that enough? | 0:37:19 | 0:37:21 | |
There you go. You should be OK there. | 0:37:21 | 0:37:24 | |
If you want to go and grab a coffee... | 0:37:24 | 0:37:26 | |
Make sure you lock it up. | 0:37:26 | 0:37:29 | |
Lock it up, I haven't locked it. OK. | 0:37:29 | 0:37:31 | |
All right, then. | 0:37:31 | 0:37:33 | |
Job done and finally it's back to base | 0:37:33 | 0:37:35 | |
for that elusive cup of tea. | 0:37:35 | 0:37:37 | |
Your turn for the brews, then. | 0:37:39 | 0:37:40 | |
Kettle-on time. | 0:37:40 | 0:37:42 | |
We were chatting earlier about febrile convulsions with Phil | 0:37:48 | 0:37:52 | |
who has surprised me with some of the information, | 0:37:52 | 0:37:54 | |
that's having had three children. | 0:37:54 | 0:37:56 | |
There's more information which might help you | 0:37:56 | 0:37:58 | |
if you're a young parent with a baby, | 0:37:58 | 0:38:01 | |
you might want to hear more about how you spot it and deal with it. | 0:38:01 | 0:38:04 | |
Febrile convulsions, temperature-related fits | 0:38:04 | 0:38:07 | |
in babies who can't control their own temperature, | 0:38:07 | 0:38:10 | |
so how do you recognise that your child is having a fit? | 0:38:10 | 0:38:13 | |
The first to look out for leading up to the fit | 0:38:13 | 0:38:16 | |
is if they're unwell - | 0:38:16 | 0:38:19 | |
they're not feeding, very upset all the time, | 0:38:19 | 0:38:22 | |
or not as responsive as they normally would be. | 0:38:22 | 0:38:25 | |
To actually see a seizure | 0:38:25 | 0:38:28 | |
doesn't always look or appear to be the shaking of the body. | 0:38:28 | 0:38:31 | |
You can see the eyes jerking up and down into the head. | 0:38:31 | 0:38:34 | |
So twitching eyelids and eyes can be... | 0:38:34 | 0:38:37 | |
Exactly, that's an early sign. | 0:38:37 | 0:38:39 | |
That's not to be taken lightly. | 0:38:39 | 0:38:42 | |
With an adult you get throwing about of the limbs. | 0:38:42 | 0:38:45 | |
babies don't do that because they're really small. | 0:38:45 | 0:38:47 | |
They can just have little jerky movements as well, | 0:38:47 | 0:38:50 | |
but that's normally the kind of thing to look for. | 0:38:50 | 0:38:54 | |
Also they can go very floppy, almost lifeless. | 0:38:54 | 0:38:57 | |
It's quite terrifying, isn't it? | 0:38:57 | 0:38:58 | |
Yeah, they can do that | 0:38:58 | 0:39:01 | |
and they won't respond to you. | 0:39:01 | 0:39:03 | |
They have this blank stare, so they're looking through you | 0:39:03 | 0:39:06 | |
or don't even recognise who you are | 0:39:06 | 0:39:08 | |
and are not responding whatsoever. | 0:39:08 | 0:39:09 | |
Let's deal with the information we can give. | 0:39:09 | 0:39:11 | |
If you see that in your child and you're talking to emergency services, | 0:39:11 | 0:39:15 | |
they will try to get the baby's temperature down. | 0:39:15 | 0:39:17 | |
People talk about taking the baby outside into the cold or putting a fan on. | 0:39:17 | 0:39:21 | |
Are they good ideas? No. | 0:39:21 | 0:39:22 | |
That's what they used to do in days gone by, | 0:39:22 | 0:39:24 | |
but these days we realise by doing that | 0:39:24 | 0:39:27 | |
we can make them really cold very quickly | 0:39:27 | 0:39:30 | |
which is the same as if you put a fan on them or open a window. | 0:39:30 | 0:39:33 | |
The cold air hits the body, makes them shiver, | 0:39:33 | 0:39:37 | |
which in turn raises the temperature even more. | 0:39:37 | 0:39:40 | |
Of course, the shivering mechanism is to heat up the body | 0:39:40 | 0:39:43 | |
which is counter-intuitive. | 0:39:43 | 0:39:45 | |
It's a very frightening experience. One of the things that worries people... | 0:39:45 | 0:39:48 | |
You have to calm them down cos they're saying, | 0:39:48 | 0:39:51 | |
"Get an ambulance to me, don't ask me questions," | 0:39:51 | 0:39:54 | |
but people forget you've already sent an ambulance, right? | 0:39:54 | 0:39:57 | |
Of course, yeah. From the time the call begins, | 0:39:57 | 0:40:00 | |
an ambulance is sent. | 0:40:00 | 0:40:02 | |
Especially with children, regardless. | 0:40:02 | 0:40:05 | |
Even though they may be able to calm that parent down | 0:40:05 | 0:40:09 | |
and start to cool the baby down | 0:40:09 | 0:40:12 | |
by taking layers of clothing off, | 0:40:12 | 0:40:14 | |
they'll still need to do checks on that child, | 0:40:14 | 0:40:16 | |
because we don't know what their temperature is, | 0:40:16 | 0:40:19 | |
what medical history there is of that child, et cetera. | 0:40:19 | 0:40:22 | |
I hope that helps. As a young parent, if you see this, get on the phone straightaway | 0:40:22 | 0:40:26 | |
If they ask you questions, don't worry, they've already sent the ambulance, | 0:40:26 | 0:40:30 | |
it's not taking up any extra time | 0:40:30 | 0:40:31 | |
dealing with the person on the other end. | 0:40:31 | 0:40:33 | |
Despite initial fears that Fred | 0:40:37 | 0:40:40 | |
was suffering from angina, | 0:40:40 | 0:40:41 | |
doctors concluded his pain was a reaction to a new prescription drug. | 0:40:41 | 0:40:45 | |
He has made a full recovery and has not suffered any more chest pains. | 0:40:45 | 0:40:51 | |
The graduate who suffered head injuries after falling | 0:40:51 | 0:40:54 | |
on a beach into rocks is making a good recovery. | 0:40:54 | 0:40:58 | |
George Harris is back at home with girlfriend Gwenno | 0:40:58 | 0:41:01 | |
after the accident near Falmouth. | 0:41:01 | 0:41:04 | |
Gwenno dialled 999 | 0:41:04 | 0:41:05 | |
after George was showing all the signs of serious head injury. | 0:41:05 | 0:41:09 | |
He had to be airlifted from the beach | 0:41:21 | 0:41:24 | |
and remembers very little of the day it happened. | 0:41:24 | 0:41:26 | |
I do remember climbing onto rocks and feeling everything was a little | 0:41:26 | 0:41:31 | |
wavy, I felt dizzy and light-headed. | 0:41:31 | 0:41:33 | |
It's something that's never happened to me before - I've never fainted | 0:41:33 | 0:41:37 | |
ever in my life before so I didn't think that was on the cards. | 0:41:37 | 0:41:40 | |
I don't remember the fall at all. | 0:41:40 | 0:41:44 | |
I don't remember slipping, tripping, anything like that. | 0:41:44 | 0:41:46 | |
George was drifting in and out of consciousness | 0:41:46 | 0:41:49 | |
throughout the rescue. | 0:41:49 | 0:41:51 | |
I remember asking if I was going to die | 0:41:51 | 0:41:54 | |
because I didn't have a clue. I could feel my head was just pounding. | 0:41:54 | 0:41:57 | |
My hip was absolutely in agony. | 0:41:57 | 0:42:01 | |
The Royal Navy Air Sea Rescue flew George to the | 0:42:01 | 0:42:03 | |
Royal Cornwall Hospital at Truro. | 0:42:03 | 0:42:05 | |
He spent ten hours there undergoing X-rays and brain scans. | 0:42:05 | 0:42:10 | |
Luckily, apart from bruising, | 0:42:10 | 0:42:12 | |
his worst injury was two large gashes on the back of his head. | 0:42:12 | 0:42:16 | |
I had seven staples in the back of my head, | 0:42:16 | 0:42:19 | |
which was actually the most painful part of the whole thing. | 0:42:19 | 0:42:22 | |
I had various bruises down my body. | 0:42:22 | 0:42:26 | |
I remember my hip, I was struggling to walk | 0:42:26 | 0:42:29 | |
for the week or so afterwards, properly. | 0:42:29 | 0:42:32 | |
I had concussion, so I had some migraines after. | 0:42:32 | 0:42:37 | |
George still has the odd dizzy spell | 0:42:37 | 0:42:39 | |
and is undergoing further investigation. | 0:42:39 | 0:42:41 | |
And with the blank spots of his memory now filled in, | 0:42:41 | 0:42:44 | |
he has a message for girlfriend Gwenno. | 0:42:44 | 0:42:48 | |
It was our first holiday together | 0:42:48 | 0:42:49 | |
so I just want to apologise to her for that, really. | 0:42:49 | 0:42:52 | |
I just want to say a massive thank you to her. | 0:42:52 | 0:42:55 | |
She was the one who held my head at the time, | 0:42:55 | 0:42:57 | |
called the ambulance and coastguard | 0:42:57 | 0:42:59 | |
and got it all together, really, | 0:42:59 | 0:43:01 | |
so she was the main one I owe it all to, really. | 0:43:01 | 0:43:04 | |
Make no mistake, the call handlers you see around me | 0:43:07 | 0:43:09 | |
aren't only taking calls, | 0:43:09 | 0:43:11 | |
they're a key part of the emergency response | 0:43:11 | 0:43:13 | |
and are instrumental in saving lives every day. | 0:43:13 | 0:43:17 | |
Quite a job, don't you think? That's it for today on Real Rescues. | 0:43:17 | 0:43:19 | |
See you next time. | 0:43:19 | 0:43:21 | |
Subtitles by Red Bee Media Ltd | 0:43:46 | 0:43:49 |