Episode 12 Real Rescues


Episode 12

Nick Knowles and Louise Minchin follow the work of the emergency services. A golfer has extraordinary luck on his side when he collapses with a heart attack on the course.


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Transcript


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Today, Victor's nickname is Lucky and luck was on his side when he had a heart attack on a golf course.

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A team of hospital consultants were just two holes away,

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ready to carry out life-saving chest compressions.

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I knew I'd broken several of his ribs cos I heard them go, and that's not uncommon.

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And the driver who makes an emergency call as he's trapped under his 15-ton lorry.

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Welcome to Real Rescues. Today we're at the Thames Valley Police Control

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in Oxfordshire. The controllers based here coordinate rescues

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using all kinds of police units, from air support to firearms teams.

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They deal with calls from people in all sorts of stressful situations.

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Di has been doing this job for longer than most

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and I bet you've pretty much seen it all. Although, I have to say,

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even she couldn't believe a 999 call that happened recently.

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-The caller had an unusual phobia.

-Crumpets.

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Crumpets, yes, you're hearing exactly right. Crumpets. More on that later. Louise.

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There's never a good place to have a heart attack, but in this next film,

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we see how one man was pulled back from the brink of death.

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And the reason? His location and lots of luck.

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Let's see what happened to Victor, known as Lucky to his friends.

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'Thames Valley and Chiltern Air Ambulance has been scrambled.

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'A sunny Saturday has turned serious for a golfer.'

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-And it's a male cardiac arrest?

-Yeah, male cardiac arrest.

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OK. I'll let them know we're airborne.

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'On board are pilot Alf Gusparo,

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'air paramedics Mark Begley, Paul Jefferies and Dr Simon Brown.'

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RADIO CHATTER

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HeliMed 24, ETA 12 minutes. Figures 1-2. Over.

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'Paul knows speed is of the essence for the man who's suffered a severe heart attack.'

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Are there any other resources going or are we the sole resource at this time? Over.

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"HeliMed 24, I believe there is an off-duty intensive-care doctor on scene.

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"There is a crew and a car also running. Over."

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'Woburn Golf Course appears on the horizon. One of its advantages is a big fairway to land on.'

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HeliMed 24, we're committing to land now. Over.

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"Thank you."

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'A group of golfers watch anxiously as one of their number, Victor, lies stricken on the green.

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'An ambulance crew are already there

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'and defibrillator pads have been used to shock his heart back into rhythm.'

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"Start CPR."

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"Give 30 compressions."

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'Shaken, Victor's golfing partner Mark was with him when the attack started.'

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Yeah.

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'Victor is very lucky to have made it this far at all.

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'When his heart attack started, two off-duty anaesthetists, Peter and Jane Reed,

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'happened to be playing nearby. They leapt into action.'

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Victor, at that stage, wasn't breathing and wasn't responsive.

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Then I felt for a pulse and there was no pulse.

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Victor's heart was what we called fibrillating,

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which means instead of beating normally,

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it's a bit like a bag of jelly, so it's not able to push out blood to the body.

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'On the remote 12th hole, the couple knew they had to take on the job of Victor's failing heart.

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'By repeatedly pushing hard on his chest,

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'they were trying to pump enough blood round his body and to his brain to keep him alive.'

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-CPR is physically hard work.

-You've got to put your back into it.

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It needs to be continuous. You can't do it for two minutes and have a rest.

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When I first started, I knew I'd broken several of his ribs

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cos I'd heard them go, and that's not uncommon.

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If you don't feel uncomfortable afterwards,

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you haven't been doing it well enough.

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But it is tiring and we were doing it for 20 minutes.

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And that's why my wife and I took turns.

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We continued until eventually a defibrillator came from the clubhouse,

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-which we didn't know they had, but it was excellent.

-Like the cavalry arriving.

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If we hadn't had a defibrillator, he would...

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There was no option. I mean, he would've died.

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'The couple gave Victor two blasts with the defibrillator

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'to shock his heart back into working for itself.

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'He's alive but he's certainly not out of the rough yet.

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'They need to get him to hospital and to find out what caused his major heart attack.

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'Until then, he could relapse at any minute.'

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That amazing rescue continues later in the programme.

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But how lucky is that? Hospital consultants to care for him on the fairway. Nick.

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Extraordinary. OK, now, there's arachnophobia. Do you know what that is? Fear of spiders, well done.

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And claustrophobia? The fear of enclosed spaces.

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And halitophobia. Halito... Any ideas what that is?

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-Bad breath?

-Bad breath is absolutely right! Very good!

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But they are going to have to find a new name for the phobia that Di had to deal with recently.

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Now, on the one hand, this is very funny. It would be wrong of us to pretend it isn't.

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But at the same time, it's serious, so bear with us. What was the call about?

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The lady had come home from work to find that

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there was crumpets scattered up her driveway.

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Somebody had sprinkled crumpets up her driveway?

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Which is all very well, but she had such a fear of crumpets...

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According to the person who took the call, she could hardly even use the word crumpet.

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-You're not making this up?

-No, not making it up at all.

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-She genuinely had a phobia of crumpets?

-Terrified of them.

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-Right.

-We don't know whether it was what they looked like

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or what they felt like, we don't know, but she just had a severe fear of them.

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And somebody obviously knew this

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and had terrorised her by doing that so when she came in from work, that's what she found.

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-It sounds like a joke, but you would have to then respond to this seriously.

-Yes.

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-As weird as it sounds.

-Yep.

-So what happened after that?

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Well, a unit was sent there, they spoke to her and it was actually crimed as harassment.

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It was a genuine case of harassment because the people knew she had this fear and had used it against her.

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It doesn't have to be people throwing stones, it can be anything that can be used against you for harassment.

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We've been trying to work out what kind of word it might be, because there is no Greek word for crumpet.

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Cake is "glikisma".

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So a crumpet phobia would be translated as glikismaphobic.

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Or the person might be a trypophobic which means they have a fear of small holes,

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which might have frightened her, the small holes on top of crumpets. If you know better, write in. Thanks.

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Long-distance driver Eric drives a 15-ton refrigerated lorry.

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When it packed up on a dual carriageway at two in the morning,

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he thought nothing of crawling underneath to see what the problem was.

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Trouble is, the suspension automatically lowered, trapping Eric underneath it.

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Here's the call he made to this control room.

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The spot where Eric's lorry broke down is unlit and has no hard shoulder.

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The lorry is in the path of oncoming traffic and Eric's body is hidden under the slowly sinking vehicle.

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Let's talk to Bridget who took what was actually a very long call. How long were you on the phone with him?

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-About 15, 20 minutes in all.

-Was he OK?

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He was fine, yeah. He was really chatty while he was on the phone

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-and afterwards he was fine.

-And how did they get him out?

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The fire service came along and they used these hydraulic airbags

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that lift the lorry up so that they can pull Eric out from underneath the lorry.

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-He actually had a pretty lucky escape, didn't he?

-He did, yeah.

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He ended up with some bruising on his chest and that was all, really. He was just so lucky,

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And very lucky that he was on his mobile. Because if he hadn't had that, what would've happened?

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The vehicle was in lane one of a dual carriageway in the middle of nowhere.

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Traffic would've ignored the fact that there was a lorry broken down there.

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You look into a lorry to see if there's anybody with it, not necessarily under it.

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But fortunately he had his mobile with him and was able to call us directly himself.

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So dangerous for him. Dangerous for the traffic, as well, is it?

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Yes. It's an unlit road where he was.

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People get mesmerised by the hazard lights on a lorry, especially at night,

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and we get an awful lot of accidents with people that hit the back of stationary broken-down vehicles.

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What sort of things should we be watching out for if we're driving along and you see hazard lights?

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-They draw you towards them.

-They do. Slow down. Think, "What is the hazard?"

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"Have I got room to get round it safely or not?"

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If you slow down, invariably, you can't go wrong.

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OK. And tell us about him. He was like, "Oh, don't worry, just get a jack..."

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He was. He was very calm about it all.

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He said, "I just need somebody just to come and jack the lorry up and just get me out.

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"Don't bother telling the wife. I'm OK."

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-Aw!

-He was very sweet about it, but you have to consider his age,

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where he is and the fact that he's got 15 tons of lorry on him.

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-I'm very glad he got out safely. Thank you.

-Thank you.

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Still to come on Real Rescues,

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fighting fires at night can be dangerous, but not just because of the flames.

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Are you still being watched? Over.

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'Euan's broken his jaw, the paramedics keep telling him

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'his teeth are all there but he just won't believe them.'

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OK. I promise you, they are all still intact.

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As we've seen, Victor the golfer collapsed after having a massive heart attack on a golf course.

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It may sound weird, but he's been extremely lucky so far.

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'Air medics are hoping to fly Victor to hospital in time for life-saving treatment.

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'The fact he has a chance at all is down to the efforts of two other golfers who were nearby,

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'Peter and Jane Reed. Both anaesthetists, they rushed to Victor's aid

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'when his heart stopped and he collapsed on the course.

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'They performed CPR for an exhausting 20 minutes until help arrived.'

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I do realise that if my wife and I

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hadn't continued doing that CPR then Victor would've died.

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Many people would've probably given up,

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but we could tell that what we were doing was working. He regained consciousness.

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'They eventually needed the shock from a defibrillator to get Victor's heart beating on its own again.

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'But to keep it working, he needs an operation.

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'This is where the air ambulance comes into its own,

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'as his best chance of long-term survival

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'actually rests on them taking him to a hospital in Oxford, which is not the nearest one.'

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We're taking him to the John Radcliffe Hospital cos they've got the ability to do primary PCI

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which means they're able to have a look at the coronary artery

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and if there is any blockage there, they're able to open up the blockage

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and reduce the likelihood of him having a further cardiac arrest.

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'It can be a tense journey with cardiac arrest patients.

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'The risk of Victor suffering another attack whilst airborne means the team need to stay vigilant.'

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That's good. It's just the other one which we'll need to...

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-I'll put it down on top of him.

-That'll be fine.

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-The lead is connected.

-OK, we'll hit the blood pressure once you've got that connected.

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I'll keep an eye on it for you. If I think there's any peri-arrest rhythms,

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I'll give you a heads-up.

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'After landing at the hospital helipad,

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'Victor will be transferred into an ambulance for the short hop to A&E.

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'The air medics will remain with him all the way through.'

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Vic, are you in any pain at all at the moment?

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Does it hurt at all?

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I'm just going to gently open your eyes, Victor. Thank you.

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And gently open the other one. Well done.

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You're in the ambulance. We're moving you to hospital now.

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-Rhythm check, please.

-Yeah, it's still monitoring. Looks like a normal sinus, 81.

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-Thank you.

-A unifocal ectopic has come in.

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-Apart from that...

-Right, thank you.

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HE GROANS We're nearly there, Victor.

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'Thankfully, Victor's condition has improved considerably since the team first saw him.

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'But he may yet require life-saving surgery to make sure he stays that way.'

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I'm very pleased to say, against all the odds, Victor is able to join us here today

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along with his very good friend and golfing partner Mark. Well, what an extraordinary day.

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What a lucky person you are. What an extraordinary bunch of circumstances.

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It certainly is. I've got everybody to thank that saved me

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because otherwise I wouldn't be here now.

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So just explain, cos you're playing a round of golf,

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-feeling perfectly all right. Did you feel ill?

-No, not at all.

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-Sank a putt. Is that right, Mark?

-Yeah, sunk a putt.

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-Unusually for Vic, but sunk a putt.

-Right. And then?

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Then I just don't remember anything.

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-And he collapsed, is that right?

-Yeah, putt went in, he just walked off

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and I looked round and he'd just fallen to the ground.

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At once you were worried for him or not?

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-Erm, as usual with mates, I thought he was messing around and slipped over.

-So you said?

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-"Get up, Vic, don't be stupid."

-THEY LAUGH

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-Nice.

-And then, obviously, he didn't get up.

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-This might be serious.

-Yeah. So I went over to him and I realised straight away that it was serious.

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A long time ago, I did a first aid course.

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A long time ago. I'm not sure I'd remember. Had you ever done anything like that?

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Same sort of thing, a long time ago, so I rolled him over, checked his pulse,

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couldn't feel anything, whether he was breathing or not,

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and heavy-handedly started some CPR stuff.

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You must have been...very worried at that stage.

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-I'm trying to think of the right words.

-Yeah, you always think,

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"He's going to come round" but after what seemed like ages, he just wasn't coming round at all.

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I'm going to run over the luck again, because the couple playing behind you...

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Yeah, the couple behind us, husband and wife, both doctors.

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-The couple in front?

-Both doctors.

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Unbelievable. You're surrounded by doctors on the 12th.

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Talk about picking your spot for it! Do you remember anything?

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No. I don't remember much of the whole day.

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You know... I just get little flashes and glimpses

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that I was on the course, but nothing solid.

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-Was he having a good round?

-For Vic, he was playing very well.

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Typical. When you have a good one, you don't remember it.

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But then on top of that, the amazing thing was also that the golf club also had a defibrillator.

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So not only have you got doctors either side of you, but also...

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-Who rang up the club? Was it you?

-It was one of the other playing partners who'd already rang 999.

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They then rang the club and then found out that they'd had a defibrillator there

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and so one of the marshals brought the defibrillator out and the doctors were able to use that.

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A great place to have a heart attack because they can land the helicopter

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and get you directly to one of the specialist places.

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So what happened? Have they fitted a defibrillator?

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-They have, yes.

-And how have you been feeling since?

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Feel fine since the ribs got better.

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Yeah, cos... Didn't he have a go at you?

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He came round on the Saturday evening, I got his daughter and his step-daughter there

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-and the first thing he said to me was, "What did you do to my chest?"

-That's nice, isn't it?

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-Have you had a round of golf since?

-I haven't played with Vic. He's not allowed out with me any more.

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-Not without two doctors behind?

-Yeah.

-How much were you playing for a hole?

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We always play for £5 a round and 50 pence for birdies

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-and I had a birdie that day, so he still actually owes me 50 pence.

-I'm going to pay him now.

-On television.

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-He is actually going to do it, as well!

-I'm not going to moan. There's interest.

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THEY LAUGH

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-Guys, lovely to talk to you and really nice to see you looking so well. Thank you.

-Cheers.

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I'm in the parade room and what I want to talk about is,

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sometimes police officers have to help out other emergency services.

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-James here is a response officer, so you do lots of night shifts, don't you?

-Yes.

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-Are you often called out to help ambulance crews?

-Yes, it's not uncommon for us to help the ambulance

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-or any emergency service.

-I know if a knife is mentioned in a call...

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-You've got a specific example, haven't you?

-Yes.

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We've attended incidents where a male has self-harmed with a knife,

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an ambulance crew had been called and they call us so we can assist.

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-We turn up first to make sure it's safe before the ambulance crew go in.

-And what happened on that occasion?

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The male pulled a knife out on myself and my colleague and had to be restrained

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-and then taken to hospital.

-So that's exactly why if a call comes in, knife, that's why you go.

-Yes.

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There are other examples where you know you might need to help.

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Yes, we go and assist quite often where they will call up because people have got warning markers.

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-What does that mean?

-It means they've been involved in an incident in the past

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where they were violent towards ambulance staff or they're liable to attack them.

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We will go and assist to make sure it's safe before the ambulance go in

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-and also we'll transport them in the ambulance with the paramedics.

-So you're on board the ambulance.

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What about firefighters? Are there specific places you might go with them?

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If they go to a fire location where they know they've had problems in the past,

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it's not uncommon for them to contact the police to turn up,

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just to contain crowd safety and make sure nothing happens to them.

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So you make sure both the ambulance and all of you turn up at the same time, or you before them?

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We'll try and turn up at the same time, or if we know where the fire is,

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we will turn up and then we lead by their direction when we go to a fire incident.

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Very interesting. Thank you. In the next rescue, the firefighters are called out to a burning caravan

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and they need to judges the locals' reaction before moving into action.

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'The firefighters of green watch are heading out to a disused industrial site. A caravan is on fire.

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'There are no reports of anyone inside but there are plenty of potential hazards.

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'Watch manager Sean Foster is in charge.'

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Cylinders, guys, OK? Watch out for cylinders.

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'Caravans often have gas cylinders which could explode in the heat

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'When they get there, the caravan is burning fiercely.

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'They're clearly not going to be able to save it.

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'The site is being used by travellers.

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'Sean wants to find out if the caravan belongs to them.

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'He goes to investigate on foot with crew manager Steve Evans.

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'But the travellers say it has nothing to do with them.'

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All right, well, we'll put it out. Thanks a lot, guys. Thank you very much.

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'It turns out that the men who brought the caravan here in the morning are long gone.

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'Suddenly Sean's attention is diverted to the perimeter fence.

0:22:230:22:27

'The crew outside, still on board the fire engine,

0:22:270:22:30

'are worried about a group of men hanging around.'

0:22:300:22:33

Guy said someone's watching them in hoodies.

0:22:330:22:36

Receiving? Over.

0:22:370:22:40

-This is Adam.

-Adam, are you able to speak to me? Over.

0:22:400:22:44

Yep, I can. Over.

0:22:440:22:47

Are you still being watched? Over.

0:22:470:22:50

No, they looked a bit shifty hanging around the back of the building, but they've gone in. Over.

0:22:500:22:54

'Firefighters never know for sure what they may encounter on a call-out.

0:22:540:22:59

'Trouble is highly unlikely but in the dark, on a large patch of waste land,

0:22:590:23:04

they have to stay extra-vigilant.'

0:23:040:23:06

Sometimes the emergency services come under attack and physical abuse.

0:23:060:23:10

Later at night, the public can be aggressive towards you due to alcohol

0:23:100:23:14

or they can be aggressive because they're agitated or worried.

0:23:140:23:17

But fortunately, in the fire service, it's very seldom.

0:23:170:23:20

We always have the option of calling the police to assist us,

0:23:200:23:23

but we tend to work as a team and look after one another.

0:23:230:23:27

'Their priority is putting this fire out.'

0:23:280:23:32

Right, guys! Water tender's going in. The ladder's going to come in with them

0:23:320:23:37

but we're not going to use the ladder. Probably not going to need your sets. We'll put it out.

0:23:370:23:42

'A quick look at the caravan reveals there's no danger from gas cylinders, so they move in closer.'

0:23:420:23:48

-Alan, can you send further information for me?

-Yep.

0:23:520:23:55

One caravan, severe, two hose reels, two BA, incident mode Oscar.

0:23:550:24:00

'While Paul Beckett and Rob Martin prepare to tackle the flames,

0:24:000:24:04

'their crew mates keep an eye out for any other activity. Sean keeps Control up to date.'

0:24:040:24:09

I'm going to stay with the water tender at the moment.

0:24:090:24:12

We're not getting any trouble at all, but we're just acting as lookouts.

0:24:120:24:16

'Paul and Rob make short work of dosing the fire.

0:24:160:24:20

'The fire's damped down and there are no other incidents.

0:24:380:24:42

'The next job is cleaning up the gear.

0:24:420:24:44

'The next call-out might be to a slightly smarter location.'

0:24:440:24:47

Guys, when we get back, we need to wash our boots.

0:24:470:24:51

A good example of that was last week.

0:24:510:24:54

We had those lovely cream carpets, didn't we, the following morning.

0:24:540:24:58

Nice to know that if they turn up at your house, they'll have very clean boots.

0:25:010:25:05

Now, falling into very cold water can lead to hypothermia

0:25:050:25:09

or, in extreme cases, even death within a few minutes.

0:25:090:25:12

So when on a wintry day, some rowers were dumped into the sea after their boat capsized,

0:25:120:25:17

it was a race to get them to safety.

0:25:170:25:19

-'Coastguard helicopter 106 are in the middle of a rescue operation.'

-Good line. Forward ten.

0:25:210:25:27

'Two people have already been winched up into the helicopter

0:25:270:25:30

'but three still remain in the water down below.

0:25:300:25:33

'The sea is a chilly 12 degrees, so there's no time to lose.

0:25:330:25:37

'Earlier, the helicopter crew had been on a training exercise near their Portland base

0:25:370:25:42

'when they got a call diverting them to Exmouth, 40 miles away.

0:25:420:25:47

'Five people had been thrown into the sea when their rowing gig capsized.

0:25:470:25:52

'Far from shore and unable to right their boat in the cold, choppy conditions,

0:25:520:25:56

'helicopter co-pilot Mark Bazalgette feared for the rowers' safety.'

0:25:560:26:01

What worried us was the screaming north-easterly wind just above zero

0:26:010:26:05

which would have chilled anyone who was wet to the bone

0:26:050:26:07

and when we got there, we found that they weren't wearing wetsuits,

0:26:070:26:11

which meant they had a short time before they were in serious trouble.

0:26:110:26:15

'On reaching the upturned gig, winchman Dougie Ayles was sent down to start lifting them to safety.

0:26:150:26:20

'Normally he'd head for the worst off, but here everybody was in the same predicament.'

0:26:200:26:25

Obviously, if someone was floating upside down, they would be first,

0:26:250:26:29

but they all seemed to be heads out of the water, looking at me,

0:26:290:26:33

so I grabbed the first person and we took it from there.

0:26:330:26:35

'Time to rescue casualty number three.'

0:26:380:26:40

Forward one. And steady.

0:26:400:26:43

Contact. Steady. Steady.

0:26:430:26:46

'As he's plucking people from water rather than a deck or a rock face,

0:26:460:26:50

'Dougie has had to change his footwear accordingly.'

0:26:500:26:53

The reason for wearing the fins, when you're in the water, you can manoeuvre yourself easily,

0:26:530:26:58

go behind them to turn them round. If you've got a set of fins on, it makes it so much easier.

0:26:580:27:02

Steady. Back one.

0:27:020:27:04

'Dougie treads water while simultaneously wrapping a harness around the rower.

0:27:040:27:09

'Only one of them, a woman, has been able to perch on the hull of the boat.

0:27:090:27:13

'The rest have been in the sea for at least 20 minutes.'

0:27:130:27:15

He's working the casualty. Just strapping them.

0:27:150:27:18

They were mildly hypothermic. They were shaking, a sign that they're going into hypothermic shock.

0:27:180:27:24

OK, he's ready now. Just winching the wire.

0:27:240:27:27

'Pilot Kevin Balls keeps the helicopter hovering at 75 foot

0:27:270:27:31

'while winch operator Steve Larson carefully reels them in.'

0:27:310:27:34

-He's just in swimming trunks.

-OK, that's good. I've got Dougie 20 foot below the step.

0:27:340:27:39

At the doorway. And bringing them in the cabin.

0:27:390:27:43

'The third rower is now up and into the warm.

0:27:430:27:47

'But before Dougie needs to be lowered out again,

0:27:470:27:49

'a lifeboat crew have joined the rescue effort.

0:27:490:27:52

'They pull the remaining people aboard.

0:27:520:27:55

'The rowers are now all safely out of the water, but they're not out of the woods.'

0:27:550:27:59

We can get the other two in the back and take them all to A&E.

0:27:590:28:02

'Dougie is worried that they're really feeling the effects of the cold.'

0:28:020:28:06

After a lengthy period in water, you need a slow recovery to be rewarmed

0:28:060:28:10

that needs to be done in hospital,

0:28:100:28:13

so we decided, once the lifeboat made it ashore, that we would pick all the five casualties up

0:28:130:28:17

and a quick hop to Exeter Emergency Department to get them checked out and rewarmed.

0:28:170:28:22

"Can you touch down on our ramp?"

0:28:220:28:26

-Yeah, on the ramp is fine.

-We can go wheels light on the ramp.

0:28:260:28:30

'So the rowers are to be reunited and what could have been a disastrous outcome

0:28:300:28:34

'will hopefully end up with just a check-up and a warm cup of tea at hospital.'

0:28:340:28:39

Now, "I fell off my bike" is up there with sickness and alien abduction

0:28:400:28:44

in the top excuses to get out of school or homework.

0:28:440:28:47

But in this next rescue, a student genuinely has fallen off his bike on the way to his finals.

0:28:470:28:53

It's now the last thing on his mind as all he can think about is his teeth.

0:28:530:28:58

'Paramedic Chris Reed is on duty in the ambulance with colleague Olly Hunt when they get a call-out.

0:29:000:29:06

'A cyclist has been badly hurt in a road accident.'

0:29:060:29:10

The police are en route for this one, as well?

0:29:100:29:13

"He's just fallen, it's not an RTC."

0:29:130:29:17

'There are no other vehicles involved but the cyclist is flat out on the pavement.

0:29:170:29:22

'The only visible injury is a two-inch-long deep gash to his chin.'

0:29:220:29:27

-What's happened today?

-I was cycling along

0:29:270:29:30

and I was trying to get up the kerb

0:29:300:29:32

and I fell off my bicycle and flat on my chin.

0:29:320:29:35

-On your chin?

-Yeah. Feels like I've got no teeth.

0:29:350:29:38

-Any pain anywhere else?

-Just my chin, really, and my head. My head's really bad.

0:29:380:29:42

'The cyclist is so stunned by the accident that he's forgotten he's still holding his phone.'

0:29:430:29:49

Do you want to put the phone down for a minute and we'll have a little chat?

0:29:490:29:53

My colleague's just going to hold your head until I can make sure you haven't damaged your neck.

0:29:530:29:58

-I'll have a listen to your chest.

-What's your name?

-Euan.

-Euan.

0:29:580:30:03

'Euan's hurtled over the handlebars after hitting the kerb.

0:30:030:30:07

'His chin was the first part of his body to hit the ground.

0:30:070:30:10

'It's taken the full brunt of the fall.'

0:30:100:30:13

-Any pains in your neck?

-Yeah.

0:30:130:30:15

-Do you remember the event?

-Yeah.

0:30:150:30:18

-You do?

-Yeah.

-OK.

-It wasn't pleasant.

0:30:180:30:21

-OK. Any pain where I'm pressing?

-No.

-No?

0:30:210:30:25

-Any pain there?

-No. That's pain.

0:30:250:30:27

-There's pain there?

-Yeah.

-Definitely pain there?

-Yeah.

0:30:270:30:31

'Chris is very worried about the pain Euan has in his neck.

0:30:310:30:35

'But the student is more concerned about his teeth.

0:30:350:30:38

'The accident seems to have affected the feeling inside his mouth.'

0:30:380:30:42

-Have I got teeth left?

-Yeah, you've got teeth left.

0:30:420:30:45

None of your teeth are displaced. Poke your tongue out.

0:30:450:30:49

'Chris must prioritise protecting his spine.

0:30:490:30:52

'He needs to be laid flat and it has to be done very precisely.'

0:30:520:30:56

Go on, then. Lower, lower. Lower.

0:30:560:31:01

We're just going to get another ambulance to help us.

0:31:010:31:04

'Euan needs maximum protection for his spine. They need a third person to move him safely.'

0:31:040:31:09

6401, please can we have another pair of hands? An ambulance or a car will be fine.

0:31:090:31:13

On blues, please.

0:31:130:31:15

How you doing, Euan?

0:31:150:31:18

'Euan's a student at Bournemouth University

0:31:180:31:20

'and this accident couldn't have happened at a worse time.

0:31:200:31:24

'He was on his way to a presentation for his finals. Now his mind is on other things.'

0:31:240:31:29

-Have I lost a lot of blood?

-No, not at all.

0:31:290:31:32

-Cos that could be the reason why I'm getting cold.

-No, no, it's just shock.

0:31:320:31:36

This is not designed to be comfortable, all right? It's designed to keep your neck in line.

0:31:370:31:42

We're not going to move you until the other ambulance gets here.

0:31:420:31:45

-Where's the most pain?

-Jaw.

-Your jaw. OK.

0:31:450:31:49

On a scale of 0 to ten, 0 being no pain, ten being the worst pain you've ever felt in your life,

0:31:490:31:53

-where would you put this pain in your jaw?

-Eight.

0:31:530:31:56

Sorry? About an eight, is it? OK.

0:31:560:31:59

'Backup has arrived in the shape of emergency care practitioner Debbie Thompson.

0:31:590:32:03

'Chris fills her in.'

0:32:030:32:06

I'm just giving him something for the pain in his chin, then scoop him and block his head.

0:32:060:32:10

'The pain suggests Euan might have done some damage to his back.

0:32:100:32:14

'Strapping him onto the board might be uncomfortable.'

0:32:140:32:17

Euan, do you want some gas and air for the pain in your chin?

0:32:170:32:20

It's a pain relief that's inhaled.

0:32:200:32:23

You can take it whenever you feel pain and you can put it down.

0:32:230:32:27

-It's quick-acting, short-lasting.

-I'm cool.

0:32:270:32:30

You don't want any, no? OK.

0:32:300:32:32

'Euan can't grin but decides to bear it.'

0:32:320:32:36

Ready, set, lower. I would consider this a scoop out.

0:32:360:32:41

I'm just trying to keep you warm, all right? This is just to keep you

0:32:430:32:46

in neutral alignment on the board, all right?

0:32:460:32:49

How's the pain in your chin?

0:32:540:32:57

OK, all right.

0:32:580:33:00

OK. I promise you, they are all still intact.

0:33:020:33:05

'Euan clearly has some altered sensation which makes him think his teeth have gone.'

0:33:050:33:10

OK. Open your mouth again.

0:33:140:33:16

Just chips, OK.

0:33:190:33:21

'Chris can only reassure him and make a note to pass on to the emergency team at A&E.'

0:33:210:33:27

All I can do at the moment is just record what you're telling me and I'll have a chat with the doctors.

0:33:270:33:32

Still painful, is it?

0:33:340:33:36

Sorry?

0:33:390:33:41

You sure you don't want any pain relief?

0:33:410:33:43

'Euan is showing great stoicism.

0:33:450:33:47

'He's now in the hands of the emergency care doctors at Bournemouth Hospital

0:33:470:33:51

'who'll investigate his symptoms fully.'

0:33:510:33:55

Well, let's find out what happened next. We saw you, Euan, going into the hospital.

0:33:550:33:59

Turns out you'd broken your jaw, hadn't you?

0:33:590:34:02

Yeah, I had broken my jaw right up here near my ear.

0:34:020:34:05

Right. Tell us about the teeth, because they could see your teeth

0:34:050:34:09

but what did they feel like to you?

0:34:090:34:12

Because I slammed so hard into the concrete on the ground, my nerves were in shock.

0:34:120:34:16

I couldn't feel any of my teeth and because they hit so hard, they were all jagged...

0:34:160:34:20

They felt jagged even though they were OK?

0:34:200:34:23

-Or most of them were.

-Yeah, exactly. Because they were all so jilted from the impact,

0:34:230:34:27

when I ran my tongue across them, I felt serrations.

0:34:270:34:30

-And why was that, do you know?

-It was because all the nerves were in shock round my mouth.

0:34:300:34:35

And you've got it all pinned up at the moment, haven't you?

0:34:350:34:38

My jaw's all wired shut and it's going to be for another two weeks.

0:34:380:34:41

-And how's that affecting you?

-Well, I've lost two stone because of it.

0:34:410:34:45

Two stone! In five or six weeks?

0:34:450:34:48

Yes, exactly. I haven't been able to eat any solid food.

0:34:480:34:51

It's just been protein shakes, soup, porridge, rice pudding, that kind of thing.

0:34:510:34:56

-That's very boring.

-Yes.

-Just tell us about your finals, because you were on your way

0:34:560:35:02

-to do the presentation.

-Yes, I was.

-So what happened?

0:35:020:35:05

Well, my group went on. That's who I was on the phone to, one of my group members.

0:35:050:35:10

And they didn't know what had happened, they thought I was just sleeping in late.

0:35:100:35:14

Of course, I was just lying on the pavement and couldn't move.

0:35:140:35:17

And they went on without me, but my version, my video which I made is up on my blog

0:35:170:35:24

and my lecturers have seen it now.

0:35:240:35:27

-So they'll give you dispensation for not actually turning up.

-Yeah.

0:35:270:35:30

-Did they believe you?

-I don't think they believed me at first, no.

0:35:300:35:34

I think they just thought it was another crazy excuse.

0:35:340:35:37

It's a very old excuse. So you don't know what you got for that exam?

0:35:370:35:40

-Not yet, no.

-What about cycling? Cos I know you're a keen cyclist. What are you going to do about that?

0:35:400:35:45

I think I might take a bit more persuasion to get back on my bike. I'll probably learn to drive.

0:35:450:35:50

Good idea. Thanks very much.

0:35:500:35:53

Specialist listening equipment like this, these little orange blobs,

0:35:530:35:57

have got incredibly sensitive pads underneath.

0:35:570:36:00

They're used to find people in the rubble of collapsed buildings.

0:36:000:36:04

But when Cookie the dog chased a rabbit down a hole,

0:36:040:36:06

firefighters decided using it was the best way to locate the missing terrier.

0:36:060:36:11

'Shropshire firefighters have been called to a small wood almost a mile from the nearest road.

0:36:140:36:19

'The worried owner of a small terrier urgently needs their help.

0:36:190:36:23

'Cookie has chased one rabbit too many and definitely too far.

0:36:230:36:27

'She's now stuck down a rabbit hole.

0:36:270:36:29

'The soft ground has collapsed behind her and she's well and truly trapped.

0:36:290:36:33

'She's already been underground for almost two hours.

0:36:330:36:37

'The first job for the rescue team is to try and locate just where she is.'

0:36:370:36:41

-Rest, everyone.

-HE WHISTLES

0:36:410:36:44

The hole that the dog had gone down, there was no sound at all.

0:36:440:36:48

And another hole was probably about five, six, seven metres away.

0:36:480:36:53

We could hear really faint barks.

0:36:530:36:55

-Was that a bark then?

-There was definitely barking, yeah.

0:36:580:37:01

'The barks mean Cookie is still alive and not too far away.

0:37:010:37:04

'But there's a chance the harness she's wearing could've caught on a tree root

0:37:040:37:08

'The fire crew now need to use their specialist listening equipment

0:37:080:37:12

'to get a better fix on where Cookie is.

0:37:120:37:14

'It's what they would use to find people under collapsed buildings after an earthquake.'

0:37:140:37:18

-Cookie!

-Quiet.

0:37:180:37:21

We were still shouting for the dog and then getting everyone to keep quiet

0:37:210:37:25

and listening to see if we could hear the barks and the dog was still barking back.

0:37:250:37:29

Stay still.

0:37:290:37:31

'It's good news. Cookie must be very close to where they're digging.

0:37:310:37:35

'Her owners still have reason to hope.

0:37:350:37:38

'The digging goes on for two hours. It's hard physical work

0:37:390:37:42

'and the firefighters take it in turns to keep up the speed.'

0:37:420:37:45

It was a case of keep digging, keep digging.

0:37:450:37:48

The dog was barking back every time.

0:37:480:37:50

Cookie! Cookie!

0:37:510:37:54

'They're trying to pinpoint the spot where Cookie is using a snake-eye camera

0:37:540:37:58

'which can look round bends and send back images.'

0:37:580:38:01

-It splits again there.

-'But it shows nothing more than a complex warren.

0:38:010:38:05

'It's down to more digging and some more wood-clearing.'

0:38:060:38:10

We're going to stop for a minute and let Rob shout. Quiet.

0:38:140:38:18

Cookie!

0:38:180:38:20

Come on, girl!

0:38:210:38:23

Yep, I can hear it. Going that way.

0:38:230:38:26

-This way?

-Can we just get the...

0:38:260:38:28

There. That's where you want to be. There.

0:38:310:38:34

'Despite most of the earth being dug away, she still can't make her way out of the hole.

0:38:340:38:39

-'Cookie's owner gets down to try and coax her out.'

-Cookie! Cookie!

0:38:390:38:44

Cookie, come on! Cookie! Come on, then.

0:38:440:38:49

'But the barking has changed to a whimpering.

0:38:490:38:52

'Something is wrong. She may be caught up on some roots.

0:38:520:38:56

If we can get a direction...

0:39:050:39:08

'The atmosphere lightens. Everyone is willing Cookie to come out of the hole.

0:39:140:39:18

'But to a small, frightened dog, Luke's hand reaching out to help could seem like a threat.'

0:39:180:39:24

'The gloves go on just in case.'

0:39:290:39:32

A bunch of strangers, as well.

0:39:330:39:35

-Some of them very strange.

-Speak for yourself!

0:39:360:39:39

'They're so close but it's not all over.

0:39:410:39:43

'Cookie could still move further down the hole and out of reach.'

0:39:430:39:47

-There we go.

-THEY CHEER

0:39:520:39:56

'But at last she's free.

0:39:560:39:59

'Her owner's joy and relief is clear to see.'

0:40:090:40:12

-Do you want us to dig for the harness?

-Thank you so much!

0:40:140:40:18

Yes, find the harness! THEY LAUGH

0:40:180:40:21

'A dusting down and a good drink and Cookie's as good as new.'

0:40:210:40:25

It's nice to help people, yeah. You certainly get a good feeling

0:40:270:40:31

and you've done something to help somebody. I think the lady would've been very upset

0:40:310:40:35

had the dog not come out and she was very happy and I think the crew were pretty satisfied. A worthwhile job.

0:40:350:40:41

No, you're not going anywhere!

0:40:440:40:48

Perhaps that will teach Cookie not to go chasing rabbits.

0:40:490:40:52

Callers dialling 999 to report suspicious happenings

0:40:520:40:55

can sometimes provide vital clues in police work.

0:40:550:40:59

Just one random nugget of information can prove the missing link that officers need.

0:40:590:41:04

-Ben, are you off the phone now?

-Just about, yeah.

0:41:040:41:07

You got an example of somebody phoning up and she gave you extraordinary information.

0:41:070:41:12

Yeah, she was an old lady and she called us quite early in the morning,

0:41:120:41:16

about five o'clock. At these times, we're all half-asleep.

0:41:160:41:19

But she called us, she'd just been woken up by a car driving very fast

0:41:190:41:24

-down her road, which is a cul-de-sac, so it doesn't happen often.

-Yes.

0:41:240:41:27

And she looked out and saw two males jumping into another car

0:41:270:41:31

and then driving off at speed, which at this sort of time is very strange indeed.

0:41:310:41:36

And it turns out that what she'd actually seen was two men stealing cars from her neighbour.

0:41:360:41:41

But she didn't realise at first. So she called me up and said,

0:41:410:41:44

-"I really don't know if this is an emergency or not."

-And she was very charming.

-Very charming.

0:41:440:41:49

She was happy to stay on the phone. Most people at this time in the morning would be miffed,

0:41:490:41:53

like Shrek or something.

0:41:530:41:56

But she was quite happy to speak to us, quite happy to stay on the phone

0:41:560:42:01

and give us as much information as possible until we got there

0:42:010:42:04

and it really helps getting descriptions of the cars, the people, understanding what had gone on.

0:42:040:42:09

OK. So you wouldn't have known anything about that. Did she give you some of the registration?

0:42:090:42:14

She tried. That's the major thing. When someone calls to say, "I've seen this car drive off"

0:42:140:42:19

we always try and get a registration, but it was very dark and she couldn't see anything.

0:42:190:42:23

And she was elderly. Not to say she couldn't see perfectly.

0:42:230:42:27

-But she did manage to give us some good descriptions.

-Did you get them?

0:42:270:42:31

Well, we got there to find that they'd broken into the house

0:42:310:42:35

to steal the keys for cars, which is quite a common thing now.

0:42:350:42:39

We woke up the owners who gave us the registrations...

0:42:390:42:42

-And then you could go after them.

-Of course.

0:42:420:42:44

-Excellent. So it's always worth calling.

-Always worth calling.

-Thank you.

0:42:440:42:48

These things are amazing! In a kitchenette just under number four, someone's buttering some toast.

0:42:480:42:53

No, it's peanut butter. Crunchy peanut butter.

0:42:530:42:57

-That's all we've got time for this time. Join us for more Real Rescues soon.

-See you then. Bye.

0:42:570:43:01

Subtitles by Red Bee Media Ltd

0:43:060:43:10

E-mail [email protected]

0:43:100:43:14

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0:43:140:43:14

A golfer has extraordinary luck on his side when he collapses with a heart attack on the course, and the team face a race against time to rescue Cookie the terrier.


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