Episode 19 Real Rescues


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Episode 19

Nick Knowles and Louise Minchin follow the work of the emergency services. In this episode, a mother makes a 999 call when she is trapped with her baby in a burning flat.


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Transcript


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Today, a workman suffers an electric shock and lies unconscious and injured in the loft of a house.

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-Getting him out proves harder than expected.

-Oh, I'm slipping.

-Push it forward a bit.

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And a busy main road has turned into an ice rink, causing chaos for vehicles and police officers too.

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I came through. All of a sudden, the wheel wobbled and the next thing, I'm here.

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Hello and welcome to Real Rescues. We are in the Thames Valley Police Control Room in Abingdon.

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The team here dispatch the officers and co-ordinate the operation on the ground.

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It's a busy place. They see every kind of emergency and rescue.

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Later, Ian will tell us how a comfy sofa was the undoing of a burglar.

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A workman on a building site has suffered a suspected electric shock

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and ended up being thrown across the loft space of an empty house.

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He's been lying unconscious for 30 minutes with back and head injuries,

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but finally, he comes round and manages to reach his mobile phone and call for help.

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The Thames Valley and Chiltern Air Ambulance is heading east from their base.

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There is an emergency at a building site. It's 20 miles by road, just a few minutes by air.

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-'Whereabouts in High Wycombe?

-It's to the east side of High Wycombe.

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'Just north of the M40.

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'Just past Junction 4.'

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The Air Ambulance is soon over the housing development.

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Down below, a builder has badly injured himself in a roof space.

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'Yeah, we're going to land on that muddy, green field.

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'Helimed 24 landing on scene. Over.'

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A land ambulance crew and team of fire-fighters are already at the site.

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The injured man is in his 40s and is lying in a tight corner of the loft.

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Our plan is to bring him straight down on the stretcher and all the way down, so it comes down smooth.

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Up there with him, medics including Emergency Care Assistant Lance Parsons have been trying

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to find out what exactly happened.

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We found the patient lying to one side of the roof under the eaves,

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which meant we had an issue with space,

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so my colleague and I had to kneel either side of him.

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He was very distressed. After talking to him several times,

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what he had done is he had moved a ducting from one side to another and there had been a flash.

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At that flash, he had leapt back

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and he'd hit his head against one of the rafters and knocked himself out.

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It's estimated that the man has been unconscious for a full 30 minutes.

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After we couldn't find any burn marks on him to indicate an electric shock, we then did normal observations.

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It was the back that was our main driving issue. He was complaining of neck and lower back pain centrally

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and pins and needles in his legs, a classic sign of a back injury.

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The man has been eased on to a spinal board to protect his back.

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Their next problem - getting him out. In a spot of deconstruction,

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the fire crew, led by Danny Whitelock, have cut away a section of roof and set up a pulley system,

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so the patient can be lowered in a special Chrysalis stretcher.

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We carry the Chrysalis stretcher on appliances now.

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We put them underneath and around the stretchers that the ambulance service may carry.

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It encases their stretcher and it gives it more stability.

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The man may have a spinal injury, so they must take the utmost care to move him smoothly.

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Spin it round.

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'We needed to keep the gentleman horizontal.

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'We had to get the paramedics at the bottom'

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to push the stretcher further out,

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so we could maintain the horizontal position.

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Could you take the length, yeah?

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OK, that's good.

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Right, let's go with the banister then.

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OK, we're ready to lower, yeah? Watch the banister. OK...

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Careful not to jar him, they delicately lower the man

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the rest of the 20-foot drop to the ground floor.

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We need to go a bit faster. That's it.

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-Keep going.

-We're about six feet short.

-Keep going.

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He's now handed over into the care of the air medics

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who will fly him to the John Radcliffe Hospital in Oxford.

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But first, they need to get him to the helicopter,

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so all hands are needed to negotiate the rough, uneven ground of the construction site.

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If you feel sick en route, let us know by bringing your hand up towards your face and indicating.

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Paramedic Joanna Jefferies and Dr Graham Stiff will travel at their patient's side

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to constantly monitor his condition.

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There you go.

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OK.

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He's been lying on a stretcher for quite a while,

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so he's very uncomfortable.

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We have the advantage of being able to land quite close to where the injury occurred.

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It's quite boggy ground. We've got really muddy feet. It's difficult to get ambulances this close.

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What would be a 30-minute journey by road will take the helicopter less than ten minutes.

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You won't be able to hear us on the flight, but we'll keep a good eye on you.

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At hospital, the man will be given a series of scans of his head, neck and back

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to check for any serious injuries.

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And he was in hospital for the day, but has since made a good recovery.

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How does a comfy sofa catch out a burglar? Ian can tell us a little bit about how that might happen.

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You had a call from a couple on a Sunday morning. What had they found?

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7.30 in the morning, woke up to find a strange man on their sofa.

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-Asleep on the sofa?

-Yeah.

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So did they wake him up? What did they do?

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Obviously, we don't know what had gone on,

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so best advice to them not to disturb him until we got there, so we sent officers really quick.

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So they whispered to you and went back upstairs?

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Yeah, they stayed in a different room to make sure they were out of harm's way.

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How much detail do you have about when they found him? The police officers woke him up?

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Yeah, we got there within five minutes. Everyone was safe and the officers dealt with the male.

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What do you think he was doing? What did he say he was doing?

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-There was some damage to the kitchen door.

-Right.

-So he got in.

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Nothing was taken. Possibly got the wrong address.

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-And just had a little lie-down?

-Absolutely.

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-If you find somebody sleeping on the sofa, just be quiet and phone the police?

-Yes.

-Thank you.

-Thank you.

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Children often fall and suffer bumps and bruises when they're playing.

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Most of the time, they're not serious, but sometimes parents need to call 999.

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This call came from a children's playground.

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OK...

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An ambulance has pulled up alongside a busy park in Wokingham.

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Paramedic Andy Pope arrived just a few seconds earlier in the rapid response car.

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They go to the children's play area. A small girl is lying unresponsive on the ground.

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Her worried mother is by her side.

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OK, Emily, Mummy's here.

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Emily fell off the ladder on the slide.

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She cried out, but then seemed to suffer a fit.

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-It's all right, pumpkin.

-OK.

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The first step is to give oxygen. It has an immediate effect.

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-It's all right, sweetie.

-It's all right.

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The team quickly get on with their basic tests.

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Although her vital signs are normal, Andy is still worried about some of her reactions.

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-These people just want to look in your eyes.

-It's all right.

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I'm concerned in case she... Her reactions are normal in terms of trying to not be involved with us.

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But other than that, I'm concerned because she's quite withdrawn.

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It may be postictal effects, but being as there's no history,

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-I think we just scoop and run.

-Yeah, no worries.

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Mum Lisa has another daughter and a friend's three children to look after, so can't leave

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until help arrives. It gives the crew a chance to find out a little more about how Emily fell.

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How did she land? Did her head take the whole force of the fall?

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No, I would say it was the whole... She fell...

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-Bodily?

-Bodily.

-OK, bodily, not head.

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Emily is still looking groggy

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and Andy takes the opportunity to try to explain to Lisa what might be going on.

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It may be just the fact of the fall, she's suffered what we call temporary oxygen starvation.

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-Yeah.

-Which basically in a small child can bring on...

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-A slight fit?

-A seizure-type fit. It appears like a seizure. It's not a full-blown seizure.

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-It's just a reaction, the body's defence mechanism.

-It's like a shock?

-Yeah.

-The body goes into a shock.

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-She's going into a protective measure now which is a body's normal reaction.

-Right.

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I don't want to concern you unduly, but I think for safety's sake, we'll get her to A&E

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-and get her checked out by the paediatricians.

-That's fine.

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-Are you happy for us to take her?

-Yeah.

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-All right?

-Good girl.

-OK.

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-Have you got her?

-Yeah.

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Lisa, with Emily in her arms, leads the procession to the ambulance.

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You've had a little bit of a shock. All right?

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Once inside, the little girl starts responding a lot more normally.

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-SHE STARTS TO CRY

-You'll be going to bed.

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That's a good girl. That's a good sign.

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All right? That's a good sign.

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That's what I would be happy to hear, hear her crying, hear her complaining.

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That makes me feel a lot happier.

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When she's withdrawn and not making any noises, I start getting worried.

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All right, sweetie? There's a good girl.

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As Derek keeps Emily happy, ambulance technician Paul is going to collect a childminder

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to look after the other children.

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SHE CRIES LOUDLY Mummy's just coming.

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OK, sweetheart, OK.

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They start making progress calming her.

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It's all right. It's all a big shock for you, isn't it?

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Did you go down the slide before?

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-No.

-Was that the first time, was it?

-Yeah.

-Oh, dear.

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You slipped on the step, didn't you? Never mind.

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- Oh, bless! - Now I'm a lot, lot happier.

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A lot happier. Her responses are quite normal.

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Mummy's coming!

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They're just waiting for Paul to return with the childminder before they can head off,

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but Andy is happy Emily is now well enough to wait.

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We're in a stable situation now. Things have bottomed out, so she's good.

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Lisa has now organised the other children and is free to travel with Emily in the ambulance.

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We'll pop this down. You can sit on there. If you have Emily in your arms...

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Mummy's going to give you a cuddle. How about that?

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So you don't have to be all on your own, Mummy will give you a cuddle.

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-SHE CRIES

-Does that hurt?

-Yeah.

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-Where does it hurt, sweetheart?

-Where does it hurt, Emily? In your leg?

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It's all getting a bit too much for Emily, but these are all very healthy reactions.

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We'll put your sock back on. SHE CRIES LOUDLY

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We'll pop that back over you again.

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-Thank heavens for the composite rubber matting.

-Is that what saved her?

-Around that base.

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If that had been concrete or a hard surface, it could have been a whole different scenario.

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The ambulance can now head to hospital where Emily will undergo more tests,

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just to make sure the fit was caused by the accident and there are no other underlying problems.

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Don't apologise. That's what we're here for.

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The bump to Emily's head caused the first seizure.

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She had a couple more in hospital that they put down to a high temperature. She is now fine.

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Now, a 999 call where a mother and her baby daughter are in grave danger.

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It's late at night and Kirsty has been working on her laptop.

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She realises her flat is filling with thick smoke and within moments she's choking with heat and fumes.

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Her first instinct is to grab her baby, then she makes this call.

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And the operator Dawn Tindall has joined us to talk about that. She sounds terrified.

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Absolutely terrified. But she gave me the address of where she was.

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That is so important.

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So many people forget to give the address of the fire.

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They're so wrapped up in the moment. You've got to be worried about smoke damage to the baby's lungs.

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Absolutely. They are so small. It was important to get across to her what to do next -

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put something at the bottom of the door to stop the smoke from entering the room

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and get across the other side of the room to the window, open it, stay down low.

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And to ensure that... The smoke is at its least down there.

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If she opens the window, she can get some fresh air for both her and the baby.

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And you can also get her to signal.

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-Yes, it's so important.

-It's difficult to know where someone is.

-It helps the crews then.

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At the time I'm taking the call, the other members of the watch are telling the crew where she is.

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I told her to shake a sheet or a pillowcase out of the window,

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-so the firemen en route can say, "That's where she is."

-Instant recognition.

-Yeah.

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Dawn continued to talk to Kirsty and gave her specific instructions.

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Oh! Fortunately, Kirsty hadn't jumped.

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She had her baby in one hand, so had to put the phone down

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to open the window and carry out the instructions.

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Tony Giles from East Sussex Fire Service arrived on the scene. She saw you guys arriving.

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I have to thank the mobilising staff initially.

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The information they gave us as we left was extremely accurate

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and helped us locate the property very quickly.

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-We didn't have a great deal of time.

-It was only just round the corner?

-We arrived within 40 seconds.

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-It didn't give us a lot of time to focus our thoughts.

-You just had to go straight at it?

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-It was a bit of a rush.

-Hearing the information that you've got, it's amazing what the operators can do.

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Not only is she buying time for you, which is so important,

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but by identifying out the window, it gives you a spot to aim at.

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When we arrived on the scene, the street itself was smoke-logged.

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It's a very close street. There's a lot of smoke and we couldn't identify the property quickly,

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but by Dawn asking her to wave a sheet out of the window, that speeded the process up.

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-And you got her out of the window?

-We did.

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We identified the window, put a ladder up to the flat roof just under the window,

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two fire-fighters went up there, forced the window open and brought her down.

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How close did she get to being seriously injured by the fire?

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Cos how long... How close did she get when you got her out?

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The two fire-fighters brought her down safely, her and the baby.

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I then took Kirsty and her baby to the ambulance. The two fire-fighters were left on the flat roof.

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I've turned around 30 seconds later, smoke was billowing out of that window, so it was a close call.

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So the time that Dawn bought you was crucial?

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-Very critical, yeah.

-Thank you very much for coming in.

-Thank you.

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Still to come on Real Rescues, a Spanish schoolteacher slips on a coastal path and breaks her leg.

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She's given painkillers, but then starts to panic.

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I've got you.

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We've met Zeke the police dog before. When we last saw him, he had just started training

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and was having a tough time, but he's now fully qualified and we're out with him on duty.

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Zeke, speak. ZEKE BARKS

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And we'll hear how a call from the White House saved a Thames Valley teenager.

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A busy main road has flooded and freezing temperatures have turned it to sheet ice.

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The result isn't hard to imagine - a series of accidents and a scene of chaos for the emergency services.

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It's 7am on a winter's day.

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There's been a heavy frost overnight and motorists are already counting the cost.

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Traffic cop Rob Tompkins is heading out to a two-car crash on a village road.

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They're fairly rural roads. We want to get there quickly

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to make sure nobody else crashes into them and causes damage or injury.

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Rob is met by Sergeant Spencer Wragg and a very glistening road.

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It doesn't take long for the police to work out what has caused this accident.

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The police are used to icy roads, but they rarely see anything as bad as this.

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The vehicles had no chance.

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On one side of the road, there's a badly damaged car,

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but it's the van on the other side of the road which reveals just how treacherous the surface is.

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It hit a garden wall with such force that the entire engine has been thrown out,

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landing on the pavement.

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Amazingly, the driver Alan is walking and talking.

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He is so stunned, he can't remember anything about the moment he came off the road.

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-I came through what I thought... All of a sudden, the wheel wobbled, so I must have hit the wall.

-Ah, yes.

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The next thing, I'm here. I know it sounds pathetic, but that is genuinely...

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Don't worry about it. What's happened is your body's had a trauma. It's had a big shock.

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So what happens is the brain will switch off and it will reboot.

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You might find that within 48 hours, you do actually remember or you may never remember.

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It's not an issue, but it's not uncommon. You've had a huge impact.

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-And luckily, you're walking.

-Yeah.

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The accident was witnessed by a Dutch tourist Jurgen who managed to escape unharmed.

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We were just witnessing three things at the same time.

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These two cars went crashing and a pedestrian went down and a cyclist went down.

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All at the same time in front of us.

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It looks like the end of the road for Alan's van and that's disastrous for his gardening business.

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Well, it's a write-off.

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No question about that. You're not going to repair that.

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Not a hope in hell's chance of repairing that.

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Ugh!

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Without his van, Alan can't transport his gardening tools.

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Losing it will make it very difficult for him to work.

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Strimmer, hedge cutter, chainsaw, that sort of stuff.

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Rakes, spades, shovels.

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That's going to hold your job up, isn't it?

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It's going to put me out of business!

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Unless I can recover quickly enough.

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The icy road is going to be closed for some time.

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A big clean-up operation is needed.

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Poor Alan as well. You wouldn't necessarily expect a call to come here from the White House

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-which saves a boy's life, but exactly that happened, Tamsin, didn't it?

-It did indeed.

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-How did it happen then?

-We had a young teenage boy in our area

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who was on a social networking site, speaking to a friend in America,

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who threatened to take his own life.

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That friend in America took it very seriously, went to the police and the call went to the White House?

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Yeah, the police in America didn't know what to do because it was over in the UK.

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The teenage boy's mother then spoke to one of her friends who actually worked at the White House.

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He gave her advice to contact the Metropolitan Police, so it came via the White House.

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They knew the school's name and they had a surname. How on earth did you manage to narrow it down?

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We use lots of intelligence systems on a day-to-day basis

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and using the surname and the general area of the school, we narrowed it down to eight to ten addresses.

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And then went door to door? What did you find?

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Every door we knocked on, we asked, "Do you have a son around this age and of this name?"

0:23:200:23:26

One of the doors, we got a positive result.

0:23:260:23:29

They thought their son was upstairs asleep in bed, as you would.

0:23:290:23:33

And they went upstairs to find out that he had actually taken an overdose.

0:23:330:23:38

And was OK because of that person in America?

0:23:380:23:41

Yeah, they managed to find him in time, get an ambulance to him and he ended up fine.

0:23:410:23:46

-It's worth putting the call in, wherever you are in the world.

-Exactly.

-Thank you.

0:23:460:23:51

What an extraordinary story! Last year on Real Rescues, we met Zeke and his handler, PC Jim Hyman.

0:23:510:23:58

At the time, Zeke was a new recruit and had just started his police dog training.

0:23:580:24:03

It's fair to say it didn't come naturally to him.

0:24:030:24:06

LOUD BARKING

0:24:060:24:08

Put your hand in the bars. Let him smell your hand. If he's a bit mouthy, tell him to stop it.

0:24:080:24:13

This was Jim's first meeting with Zeke, his new partner on the beat.

0:24:130:24:17

I'm glad you're strong cos he's quite a lump, this one. OK?

0:24:170:24:21

All I want to get out of today is you get a feel for the dog and the dog gets to know you

0:24:210:24:26

before you start putting any commands into it or any compulsion into it.

0:24:260:24:31

We're going for a walk. They get to know you and from now on, you'll do everything for them.

0:24:310:24:36

They had 12 weeks' training together. It was a hard slog.

0:24:360:24:40

Zeke really took to tracking as well as biting.

0:24:400:24:44

Stand still! Stand still!

0:24:440:24:46

And he wasn't bad at obedience.

0:24:460:24:48

Down! Good boy.

0:24:480:24:51

But he's a big dog and agility didn't come so naturally.

0:24:510:24:55

Up! Good boy, good lad.

0:24:550:24:57

Definitely room for improvement there.

0:24:570:25:00

That was last July. Two months later, after a lot more hard work and persistence,

0:25:000:25:06

Zeke became a full member of the Hampshire Police Force,

0:25:060:25:10

licensed to police the streets and protect the public.

0:25:100:25:14

Zeke and Jim have been called out to support local cops investigating a domestic violence incident.

0:25:140:25:20

A woman has been knocked to the ground and the husband is acting belligerently towards the police

0:25:200:25:25

when they try to arrest him.

0:25:250:25:28

We'll get the dog out and sit the other side of the road.

0:25:280:25:32

The presence of a police dog standing by should be a deterrent

0:25:320:25:36

and stop things getting out of control.

0:25:360:25:39

He's getting a bit resistant towards the officers, so we'll stand back and watch.

0:25:390:25:44

The chap's getting upset because we've been called.

0:25:440:25:48

He's claiming we're trespassing on his property.

0:25:480:25:51

ARGUING

0:25:510:25:53

The chap's just been arrested.

0:25:550:25:57

Zeke, speak. ZEKE BARKS

0:25:580:26:01

Zeke's bark will act as a warning. He's ready to move in if he's needed.

0:26:010:26:07

'Can you update me on the female's condition and if an ambulance is required?'

0:26:070:26:12

Yeah, 2-3 from the local unit. The female has been located at the address.

0:26:120:26:17

-No ambulance required, I've been informed. Over.

-'Many thanks.'

0:26:170:26:21

Jim's pleased with the way things have gone.

0:26:210:26:24

Yeah, he did well there. He spoke when I needed him to.

0:26:240:26:28

And the bloke knew he was there, so everyone's a winner.

0:26:280:26:32

And here is Zeke now with Jim. Lovely to see him out at work there.

0:26:320:26:36

Just tell us a bit about how you two are getting on. Is it quite a testing relationship sometimes?

0:26:360:26:41

It can be. We're both stubborn, so it's a battle of wills.

0:26:410:26:45

He'll decide if he's had enough and it's a bit of a battle.

0:26:450:26:49

-What sort of thing?

-Not doing as he's told sometimes.

0:26:490:26:53

Feeding him can be a pain, grooming's a bit of a battle, bathing's even worse.

0:26:530:26:58

The main one is getting him to come back. We need to have control of the dogs all the time.

0:26:580:27:03

We work on it daily. We're getting there, but he's still so young.

0:27:030:27:07

He's about two, isn't he? At the beginning, you thought he was a bit of a softie, but he's not actually?

0:27:070:27:13

He's a big softie to look at, but he can look after himself and me.

0:27:130:27:17

He's proved that two or three times, so I've got no worries about that.

0:27:170:27:21

-What sort of thing, looking after you?

-We had a large-scale public order incident in October.

0:27:210:27:27

It led up to him biting a suspect, but I was worried that he wasn't going to do it at first.

0:27:270:27:33

We had Southampton-Bournemouth football and that got a bit heated.

0:27:330:27:37

-He was more than capable of looking after himself and other officers.

-Which is exactly why he's there.

0:27:370:27:43

It changes the atmosphere when you arrive with the dog. You said he's worth five police officers?

0:27:430:27:49

An officer and one dog is a replacement for five police officers.

0:27:490:27:53

It more than makes up for any loss in numbers.

0:27:530:27:56

You turn up at a job, people see the van with the dogs, they don't tend to want to play.

0:27:560:28:01

He's sort of treated in some ways as a dangerous weapon, isn't he?

0:28:010:28:05

He is. The police use a conflict management model

0:28:050:28:08

and deploying a dog is one level below discharging a firearm,

0:28:080:28:12

-so you've got to be careful what situation you'll send him in.

-OK.

0:28:120:28:16

-Are you friends, the pair of you?

-Very much so.

0:28:160:28:19

It gets lonely in the van when you're doing 200 miles a night, so you find yourself talking to him.

0:28:190:28:25

-I'm sure I've heard him talk back.

-I'm sure you have. Jim, thanks.

0:28:250:28:29

Ah, the wonderful Zeke there!

0:28:290:28:31

Getting to an injured person isn't always as straightforward

0:28:310:28:35

or as quick as the emergency services would like.

0:28:350:28:39

In this case, they can't get close with an ambulance or a helicopter,

0:28:390:28:43

so what do they resort to? A golf buggy.

0:28:430:28:46

Ambulance medics Danny Milham and Olly Hunt are on their way to a walker

0:28:460:28:51

who has fallen on a coastal path near Swanage lighthouse.

0:28:510:28:55

The air ambulance has spotted her from the air, but can't land any closer.

0:28:550:29:00

Air paramedic Simon Trenchard greets them at the car park.

0:29:000:29:04

-How are we going?

-We recced it from the air. She's fallen on a footpath. We think it's a twisted ankle.

0:29:040:29:10

We can get everything off here.

0:29:100:29:12

The only way to get there with the right equipment will be courtesy of this golf buggy.

0:29:120:29:18

-We'll have to sit in the back?

-You've got two seats.

0:29:180:29:21

Somehow, they all pile in. The park wardens often use the buggy to get to and fro.

0:29:210:29:27

But doubling up as an ambulance is a first.

0:29:270:29:30

-They're all up there keeping warm because it is pretty exposed.

-Yeah.

0:29:300:29:34

She did pick one of the most exposed points on the path, unfortunately,

0:29:340:29:38

to, uh...to slip.

0:29:380:29:41

A party, including a rapid response paramedic, huddle round a stricken Teresa.

0:29:410:29:47

She's a Spanish lady in charge of a school party.

0:29:470:29:51

She's had a trip over here on the beach, well, on the side here, as you see.

0:29:510:29:56

She's heard a crack in her ankle. Bottom of tib/fib, quite swollen.

0:29:560:30:00

She's not in any pain when she's still, but it's building up a bit.

0:30:000:30:05

Most of the schoolchildren were taken away to shelter from the wind.

0:30:050:30:09

But before they can move Teresa or take a closer look at her injury, she needs some strong painkillers.

0:30:090:30:15

-Hello.

-Hello.

-I'm Danny.

0:30:150:30:18

-I'm Teresa.

-Hi. Nice place to meet(!)

0:30:180:30:22

No. Not at all.

0:30:220:30:25

There's going to be a sharp scratch in your arm. I need you nice and still.

0:30:250:30:30

The buffeting wind makes everything more difficult

0:30:300:30:33

from putting in a cannula to working out where the helicopter can land.

0:30:330:30:37

We're looking at popping it on the hillside here away from a mast.

0:30:370:30:42

It's quite windy, so I'm going to speak to the pilot back on the cliff top to see if that will be an option.

0:30:420:30:48

-And have a proper look...

-Agh!

-Oh, someone's touched your ankle.

0:30:480:30:54

The dawning realisation that Teresa's stay in the UK is likely to be prolonged

0:30:540:30:59

provokes animated Spanish chatter.

0:30:590:31:01

Just a minute, guys. Can I speak to her just for a second? I'm going to give you the pain relief - morphine.

0:31:060:31:12

-Have you ever had it before?

-No, never. Is it necessary?

0:31:120:31:15

You're in a bit of pain. We'll have to start moving the leg slightly,

0:31:150:31:20

so this should hopefully make that a little bit more comfortable for you.

0:31:200:31:25

Right, Teresa, just to complement that as well, this is some gas and air,

0:31:250:31:30

a muscle relaxant that will take some of the pain away with the morphine.

0:31:300:31:34

AIR HISSES Can you hear that noise? Sorry.

0:31:340:31:37

I'd like you to just breathe this gas in. One of you hold this for her.

0:31:370:31:41

Can one of you hold this for her?

0:31:410:31:43

Nice, deep breaths for me.

0:31:430:31:46

With Teresa otherwise occupied, the team can get a closer look at her injury.

0:31:460:31:51

Her colleagues keep her informed.

0:31:510:31:53

IN SPANISH:

0:31:530:31:55

That's perfect. That's really good.

0:31:570:31:59

But the language of pain is universal.

0:31:590:32:02

-Nice, deep breaths.

-Agh!

-Nice, deep breaths.

0:32:020:32:05

And it's clear Teresa is suffering.

0:32:050:32:08

Around the lower part of the limb, you can see where my finger is just here,

0:32:080:32:13

there's quite an obvious fracture on the distal tibia and fibula just there.

0:32:130:32:18

This won't allow her to move that, so it's nice and firm.

0:32:180:32:22

Can you get the scoop ready, mate?

0:32:220:32:24

A slight break in the windy conditions gives the pilot the chance to make his approach.

0:32:240:32:30

He has to skilfully land on uneven ground.

0:32:310:32:35

The combination of morphine and laughing gas has eased Teresa's pain, but left her disorientated.

0:32:360:32:42

No, you're not. I've got you.

0:32:440:32:47

-No, I've got you.

-No, you're OK.

-I keep on breathing?

-You keep breathing.

0:32:490:32:54

-I feel sleepy.

-Do you?

0:32:540:32:57

-Yes.

-Don't worry. You crack on and go to sleep.

0:32:570:33:01

-I can sleep?

-If you want to. You'll miss all the action though.

0:33:010:33:06

-OK.

-All right.

0:33:060:33:08

-Teresa soon wakes up when it's time to move her.

-Agh!

-Ready, set, lift.

0:33:080:33:13

Teresa, you're going to our bed now.

0:33:190:33:22

Relax. Relax. Now we'll wrap you up warm, yeah?

0:33:220:33:26

Safely on the helicopter stretcher, they can now wrap her up properly to shield her against the gusts.

0:33:280:33:34

-OK.

-It's a bit windy up there today, but you'll be with me and it'll all be safe.

0:33:340:33:39

-Is your pain eased now on your leg?

-I haven't got any pain.

-Good.

-I feel OK.

0:33:390:33:44

-I'm Teresa.

-You're Teresa?

-Yes.

-Nice to meet you.

0:33:440:33:48

Ready, set, lift.

0:33:480:33:51

Ooh!

0:33:510:33:52

In five minutes' time, we'll be over in Poole. We'll have an ambulance to take you to the hospital there. OK?

0:34:040:34:10

-That's all it is. Five minutes.

-OK.

0:34:100:34:12

How long Teresa will have to remain on these shores is yet to be decided,

0:34:120:34:17

but without the helicopter, getting her up the hill and into hospital could have taken several hours.

0:34:170:34:23

As it is, she'll be there even before Danny and Olly can get back to their ambulance.

0:34:230:34:29

Teresa received treatment for her broken leg in the UK and later flew home to Spain to recuperate.

0:34:290:34:34

One of the most rewarding sights for the animal rescue team is seeing a stricken animal get back to its feet

0:34:340:34:41

after being pulled to safety, but for shire horse Bruno, it wasn't quite so easy.

0:34:410:34:46

He spent a happy working life in Dorset, giving rides to tourists and ferrying brides to their weddings,

0:34:460:34:52

but hopes for a quiet retirement were jeopardised when Bruno slipped down a steep bank into a ditch.

0:34:520:34:58

This giant of a horse has been brought down.

0:34:590:35:02

Try as he might, he cannot get out of the ditch.

0:35:020:35:06

Bruno has exhausted himself. It's a cold, dark December afternoon. Everything is against him.

0:35:060:35:12

We'd only just had the thaw

0:35:120:35:15

from all the heavy snow before Christmas,

0:35:150:35:18

so really some quite cold temperatures that he was now laying in exhausted

0:35:180:35:24

and losing body temperature all the time.

0:35:240:35:27

The strops are in place. The plan is to pull Bruno out of the ditch, then slide him to safety.

0:35:270:35:33

The fire-fighters have already dug away the steep bank.

0:35:330:35:37

Using long poles, the rescuers guide the lifting straps underneath him.

0:35:370:35:41

Bruno may be tired, but he could still do a lot of harm to his rescuers with his hooves and legs.

0:35:410:35:47

The vet has decided it is too dangerous to sedate Bruno,

0:35:470:35:51

so the fire-fighters have to work carefully and keep well out of the kicking zone.

0:35:510:35:56

If we sedate him heavy to get him out, he then will be unlikely

0:35:560:36:01

to be able to stand of his own accord and I was concerned that if he didn't stand fairly quickly

0:36:010:36:07

and he was down overnight, he then may not be able to stand again.

0:36:070:36:11

I wanted him to have his best possible chance of standing once we got him out.

0:36:110:36:16

Strops in place and with a sheet over his head to calm him,

0:36:160:36:20

the fire-fighters set about hauling one ton of shire horse up a very steep bank.

0:36:200:36:26

He just literally slid out because of the machinery plant that we had.

0:36:270:36:31

That was powerful enough to handle his weight. We could prepare the ground, slide him out

0:36:310:36:36

and he was clear of the ditch in a short space of time once that decision was taken.

0:36:360:36:41

Bruno is out of the water, but certainly not out of danger.

0:36:410:36:46

Now is the most critical time. He has to get to his feet to have any chance of survival.

0:36:460:36:52

But Bruno isn't moving, even though he's not injured.

0:36:520:36:56

It's devastating for his owner to see him like this.

0:36:560:37:00

I expected him to just get up really.

0:37:000:37:03

Once he'd got his orientation and realised he was on firm ground,

0:37:030:37:07

I just expected to give him a few minutes, dry him off a bit and warm him up, then he'd probably get up.

0:37:070:37:15

And when he didn't, it was...

0:37:150:37:18

It was quite heartbreaking and upsetting.

0:37:180:37:22

If Bruno doesn't stand soon,

0:37:220:37:25

his enormous weight will start cutting off the blood supply to his muscles.

0:37:250:37:30

The problem with large animals when they're down and they're encumbered

0:37:300:37:35

is that the dependent muscle under their own body weight has an impaired circulation.

0:37:350:37:40

Their weight cuts off the blood supply, so it's effectively a dead leg.

0:37:400:37:45

And the bigger the animal, the more likely that is to be a problem.

0:37:450:37:49

Certainly with him, his first chance of standing up was his best chance.

0:37:490:37:54

Bruno appears to have given up, but the rescuers haven't.

0:37:540:37:57

They try another way using a tractor and front loader.

0:37:570:38:01

And they all wait with bated breath to see if it will work.

0:38:010:38:05

It's very difficult to see a big, strong horse...

0:38:050:38:09

so helpless.

0:38:090:38:11

Sorry.

0:38:110:38:13

But as he is lifted in the air, he makes no attempt to move his legs or prepare to stand.

0:38:130:38:19

He looks too tired to move.

0:38:190:38:22

They try a second time.

0:38:220:38:24

The thing that was going through my mind mostly when they were trying to make him stand up

0:38:260:38:31

was that he was just too tired to do it

0:38:310:38:35

and the more they lifted him and tried to set him on his feet, the more tired he became.

0:38:350:38:41

When he is lowered to the ground, he goes straight down.

0:38:410:38:45

They're all willing Bruno to stand and try to push him into a better position,

0:38:450:38:50

but not surprisingly, Bruno starts getting distressed and thrashing around.

0:38:500:38:55

He'd gone past that point of exhaustion. His legs were buckling.

0:38:560:39:00

We're in quite a difficult position.

0:39:000:39:02

He's got the whole night ahead of him in what would be sub-zero temperatures,

0:39:020:39:07

so it was unlikely he would have survived the night

0:39:070:39:10

laying down exhausted in a field where he is already cold and wet.

0:39:100:39:14

So they decide to carry him with the lifting equipment right into a nearby stable.

0:39:140:39:19

Some very nice neighbours gave us some blankets and some towels

0:39:190:39:24

and we got a horse rug and put it over him

0:39:240:39:27

and some straw underneath that to keep him sort of nicely warm.

0:39:270:39:31

The next 24 hours will be critical.

0:39:320:39:35

If he was down all night, I didn't give him a lot of hope of being able to get up the next day.

0:39:360:39:42

Poor Bruno.

0:39:430:39:45

He was out of the ditch and in a warmer place, but the rescue wasn't over.

0:39:450:39:50

He needed constant attention and monitoring through the night,

0:39:500:39:54

but now at last, the celebrity horse is back on his feet.

0:39:540:39:58

I was hoping against hope that I would turn up in the morning and he'd be stood up,

0:39:580:40:03

but what I was really worried about was that he wasn't going to be alive.

0:40:030:40:09

But against all the odds, Bruno was still alive the next day.

0:40:120:40:16

And with a little more help and encouragement from his friends,

0:40:160:40:21

he got up on his legs and stayed there.

0:40:210:40:24

I've never felt so... I've never felt so elated in all my life.

0:40:240:40:28

A few months later, he's back to peak condition and enjoying life in his field

0:40:280:40:33

with his friends from the village.

0:40:330:40:35

And they're only too glad to have their gentle giant back.

0:40:350:40:39

-Aw!

-I'm glad he's back.

-Looking all majestic again.

0:40:390:40:43

-Exactly. Bit like you.

-I'm going over here. Do you know what this area's called?

0:40:430:40:48

-The intelligence unit.

-YOU are going over there?

-Why is that a surprise?

0:40:480:40:52

I'm allowed in the intelligence unit. We're coming to meet Zena.

0:40:520:40:56

-Did you change your name to be Zena?

-No, I was born Zena.

-I thought it was a made-up Hollywood name.

0:40:560:41:02

-For the Warrior Princess.

-No, I'm Zena with a Z.

0:41:020:41:05

You must've been pleased when someone came on the telly like that.

0:41:050:41:09

-Luckily, I'd left school or it might have been more of an issue.

-Have you got the outfit?

-No.

0:41:090:41:14

You get lots of calls in here, obviously, from all kinds of members of the public,

0:41:140:41:19

some quite urgent and some not giving much information to go on.

0:41:190:41:23

-You had a call like that?

-I did, yes.

0:41:230:41:26

I had a 999 call from a female who screamed, "Get the coppers quick!"

0:41:260:41:30

They hung up and that was all we had.

0:41:300:41:33

I tried to ring it back and there was no reply.

0:41:330:41:36

-Obviously, it's a potentially urgent job.

-Yeah.

0:41:360:41:39

So the BT operator traced the line for me back to a small shop in the town centre.

0:41:390:41:45

I still couldn't get hold of them on the phone, so I sent a job across

0:41:450:41:49

for the radio operator to send the police units.

0:41:490:41:53

When they got there, it was a small shop and just the shopkeeper by the till

0:41:530:41:58

and didn't know anything about the police having been rung.

0:41:580:42:01

He called out his colleague out the back of the shop and this lady came forward.

0:42:010:42:06

He said, "Did you call the police?" She said, "Yes." She was quite sheepish.

0:42:060:42:12

"You said, 'Get the coppers quick,' so I rang 999."

0:42:120:42:15

He said, "No, I was just short of 1p and 2p pieces in the till. They were the coppers I needed."

0:42:150:42:21

So...

0:42:210:42:22

Boy, did she feel silly!

0:42:220:42:25

-Zena, thank you very much indeed.

-Thank you.

0:42:250:42:28

-It just goes to show how easily you can make a mistake.

-That's very funny.

0:42:280:42:33

-They went there quickly.

-That's true.

-They got the coppers.

0:42:330:42:37

Join us next time for more Real Rescues. We'll see you then.

0:42:370:42:41

Subtitles by Red Bee Media Ltd

0:43:070:43:11

A mother makes a 999 call when she is trapped with her baby in a burning flat, and a shire horse needs rescuing after slipping down a steep bank into a ditch.