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Today on Real Rescues, a major incident as a petrol tanker crashes into a bungalow. | 0:00:02 | 0:00:06 | |
It was actually on fire. | 0:00:06 | 0:00:07 | |
Somebody was running down the road shouting, "Evacuate, evacuate." | 0:00:07 | 0:00:11 | |
And 40 feet in the air, | 0:00:11 | 0:00:13 | |
a cat's terror at the top of a tree too thin for rescuers to climb, | 0:00:13 | 0:00:17 | |
so it is going to need some gymnastics to get it down. | 0:00:17 | 0:00:20 | |
Hello and welcome to Real Rescues. | 0:00:40 | 0:00:42 | |
We are in the police headquarters in Lewes. | 0:00:42 | 0:00:44 | |
It is not just the police we will be seeing in action today. | 0:00:44 | 0:00:46 | |
We are celebrating the work of all our emergency services. | 0:00:46 | 0:00:49 | |
This first rescue involves three of them - police, fire and ambulance. | 0:00:49 | 0:00:53 | |
Now, any accident involving fuel tankers | 0:00:53 | 0:00:55 | |
is potentially life-threatening. | 0:00:55 | 0:00:57 | |
The one we are about to see is doubly dangerous. | 0:00:57 | 0:00:59 | |
An HGV has crashed into a property very close to a primary school. | 0:00:59 | 0:01:03 | |
And it doesn't appear to be accidental. | 0:01:03 | 0:01:06 | |
It is Friday morning. | 0:01:08 | 0:01:10 | |
Ambulance crew John Leatherbarrow and Jason Papworth | 0:01:10 | 0:01:13 | |
are on their way to an emergency near Wareham in Dorset. | 0:01:13 | 0:01:16 | |
Details are sketchy but alarming. | 0:01:16 | 0:01:18 | |
We have been called to a lorry into a house over in Wareham. | 0:01:18 | 0:01:21 | |
At the moment, we are not too sure of the details fully | 0:01:21 | 0:01:25 | |
but we are racking up fire and police and everything like that. | 0:01:25 | 0:01:28 | |
So at the moment, we are unsure what we are going to, | 0:01:28 | 0:01:31 | |
all we have got is a lorry into a house. | 0:01:31 | 0:01:33 | |
1-5, just wondering if you have any further information | 0:01:33 | 0:01:37 | |
on the incident, over? | 0:01:37 | 0:01:38 | |
With so many emergency service units going to this incident, | 0:01:51 | 0:01:55 | |
there is a lot of radio chatter and more details are filtering through. | 0:01:55 | 0:01:58 | |
A fuel tanker has apparently been deliberately driven into a bungalow. | 0:02:01 | 0:02:04 | |
Up above, a police helicopter scours the landscape for the driver | 0:02:04 | 0:02:09 | |
who has fled the scene. | 0:02:09 | 0:02:10 | |
And it is a chaotic scene. | 0:02:13 | 0:02:16 | |
A host of emergency vehicles litter this quiet, residential street, | 0:02:16 | 0:02:20 | |
while evacuated residents stand shocked at the edge of a cordon. | 0:02:20 | 0:02:24 | |
Firefighters have already put out the fire that was raging in this bungalow. | 0:02:29 | 0:02:34 | |
Ambulance scene officer Paul Miner | 0:02:34 | 0:02:36 | |
briefs fellow medics on what has happened. | 0:02:36 | 0:02:39 | |
The driver of the tanker, right, has actually attempted | 0:02:39 | 0:02:41 | |
to drive it into the bungalow, a domestic. | 0:02:41 | 0:02:43 | |
It was actually on fire, the bungalow was. | 0:02:45 | 0:02:48 | |
And then the wife, hysterical, and he's done a runner. | 0:02:48 | 0:02:52 | |
Someone's driven the lorry backwards, luckily, | 0:02:52 | 0:02:55 | |
which has saved quite a major incident. | 0:02:55 | 0:02:57 | |
You can see the position of the lorry now | 0:02:57 | 0:03:00 | |
and if that had gone up, it would have caused a major incident. | 0:03:00 | 0:03:04 | |
So no other casualties at the moment? | 0:03:04 | 0:03:07 | |
No, we've only got one, hysterical lady who is being treated by an ECP. | 0:03:07 | 0:03:11 | |
Two doors down, Mike was alerted to the situation by another neighbour, frantically knocking. | 0:03:11 | 0:03:16 | |
I went out and could see the tanker, | 0:03:17 | 0:03:19 | |
or the back of the tanker, | 0:03:19 | 0:03:21 | |
with smoke coming out of the tanker and the house. | 0:03:21 | 0:03:24 | |
I said to them that we really need to get away from that, | 0:03:24 | 0:03:27 | |
that could be potentially quite dangerous. | 0:03:27 | 0:03:30 | |
Somebody else was running down the road, | 0:03:30 | 0:03:32 | |
shouting, "Evacuate, evacuate," which stirred some more people. | 0:03:32 | 0:03:37 | |
As I was coming up the road, | 0:03:37 | 0:03:39 | |
the tanker actually backed out of the drive again. | 0:03:39 | 0:03:42 | |
I don't know, | 0:03:42 | 0:03:44 | |
but I think it must have been the guy that drove it in there | 0:03:44 | 0:03:46 | |
because at that point, I'm certain that the services hadn't arrived. | 0:03:46 | 0:03:51 | |
But it wasn't the driver. Instead, a local man was passing by | 0:03:51 | 0:03:54 | |
after dropping his daughter off at school. | 0:03:54 | 0:03:57 | |
Fearing catastrophe, he jumped into the burning cab of this tanker, | 0:03:58 | 0:04:02 | |
full of kerosene, and reversed it away from the house on fire. | 0:04:02 | 0:04:06 | |
He then used the extinguishers on the lorry to put out | 0:04:07 | 0:04:10 | |
the flames as best he could. | 0:04:10 | 0:04:12 | |
Had it have stayed where it was, the fire was well developed | 0:04:14 | 0:04:17 | |
in the hall, it would have taken the tanker with it, | 0:04:17 | 0:04:20 | |
the cab, which could have spread to the fuel oil tank at the back. | 0:04:20 | 0:04:26 | |
Although it's not highly flammable, it will burn | 0:04:26 | 0:04:29 | |
and once it gets hot enough, it'll burn readily. | 0:04:29 | 0:04:31 | |
The guy, to me, he's a hero. | 0:04:31 | 0:04:33 | |
He had the sense to actually reverse a lorry backwards full of diesel. | 0:04:33 | 0:04:39 | |
If he hadn't, the front of the property has actually caught fire, | 0:04:39 | 0:04:43 | |
even though it is quite minor, if that had gone up with the lorry, | 0:04:43 | 0:04:46 | |
then we could have had many, many casualties. | 0:04:46 | 0:04:50 | |
Emergency Care Practitioner, Jay Mercer, has been treating the woman | 0:04:50 | 0:04:54 | |
who was inside the bungalow at the time the lorry smashed into it. | 0:04:54 | 0:04:57 | |
She is obviously hysterical, and very, very anxious, | 0:04:57 | 0:05:01 | |
obviously had a lorry plough through the front of her house. | 0:05:01 | 0:05:03 | |
She has actually come out of the back of the house and actually fled | 0:05:03 | 0:05:08 | |
over the fences and knocked up a neighbour and everything. | 0:05:08 | 0:05:12 | |
But we have checked her over, no injuries that I can see | 0:05:12 | 0:05:15 | |
that are apparent, there is no acute illness there. | 0:05:15 | 0:05:18 | |
And just very shaken, really. | 0:05:18 | 0:05:20 | |
Whether or not the tanker driver has any injuries is unknown | 0:05:20 | 0:05:23 | |
as he is on the run and hasn't stayed around | 0:05:23 | 0:05:25 | |
to see the havoc he has brought to this peaceful neighbourhood. | 0:05:25 | 0:05:29 | |
So the plot thickens. | 0:05:31 | 0:05:33 | |
To shed a light on the story now | 0:05:33 | 0:05:35 | |
is off duty Special Constable Trevor Knott. | 0:05:35 | 0:05:37 | |
Trevor, you had just dropped your little girl off to school, | 0:05:37 | 0:05:40 | |
and this incident happened, what 20, 30 yards away? | 0:05:40 | 0:05:44 | |
What was the sight? | 0:05:44 | 0:05:46 | |
You were the first person on the scene, what was it like? | 0:05:46 | 0:05:49 | |
So, looking down the road | 0:05:49 | 0:05:51 | |
there was a small petrol tanker wedged in the front of a bungalow, | 0:05:51 | 0:05:56 | |
with the rear wheels still spinning digging a hole in the front lawn. | 0:05:56 | 0:06:00 | |
Me and my dog went and approached the tanker, | 0:06:00 | 0:06:03 | |
had a look in the driver's side. | 0:06:03 | 0:06:06 | |
There was no driver obvious. I couldn't really have a look. | 0:06:06 | 0:06:09 | |
So I walked round the other side. | 0:06:09 | 0:06:11 | |
Noticed that there were three fires set underneath the tanker. | 0:06:11 | 0:06:14 | |
Looked in the passenger side, there was no-one present in the tanker. | 0:06:14 | 0:06:19 | |
Looked into the house, saw some movement in the house, | 0:06:19 | 0:06:21 | |
then saw the flames and got covered in thick, black smoke. | 0:06:21 | 0:06:25 | |
-So you got a little bit suspicious straightaway? -Yes. | 0:06:25 | 0:06:29 | |
-So, looking at the situation as it was... -It wasn't an accident? | 0:06:29 | 0:06:34 | |
-It wasn't an accident from what I could see. -What did you do next? | 0:06:34 | 0:06:38 | |
You went round the back? | 0:06:38 | 0:06:40 | |
So I went round the back of the truck, | 0:06:40 | 0:06:42 | |
had a look inside the truck, no-one in there, making sure, | 0:06:42 | 0:06:45 | |
just to make sure it was not an accident. | 0:06:45 | 0:06:49 | |
Noticed the fires that were set underneath, | 0:06:49 | 0:06:51 | |
then got covered in a cloud of thick, black smoke so I backed off | 0:06:51 | 0:06:55 | |
to the other side of the road and that point, after phoning 999, | 0:06:55 | 0:07:00 | |
for a chase up for the fire brigade etc, | 0:07:00 | 0:07:02 | |
noticed a man come over the fence. | 0:07:02 | 0:07:05 | |
At that point I challenged him. I just went, "Oi!" | 0:07:05 | 0:07:10 | |
-As you do. -As you do. At which point, he ran. | 0:07:10 | 0:07:13 | |
So you're saying, right, this is a criminal here, so you chase him. | 0:07:13 | 0:07:18 | |
-You chase him for how far? -About 150 yards out on to the main road. | 0:07:18 | 0:07:23 | |
He slipped over in front of a car. | 0:07:23 | 0:07:25 | |
I jumped on him, grabbed hold of him, | 0:07:25 | 0:07:27 | |
dragged him off onto the pavement, | 0:07:27 | 0:07:29 | |
at which point we had a fight, for want of a better word. | 0:07:29 | 0:07:33 | |
He assaulted me and managed to break free and made for the railway lines. | 0:07:33 | 0:07:37 | |
And you thought, I am not going to chase him on the railway lines | 0:07:37 | 0:07:40 | |
but he was caught up by colleagues of yours, was he? | 0:07:40 | 0:07:42 | |
Yes, eventually. As soon as he broke free, he made for the railway lines. | 0:07:42 | 0:07:47 | |
The regular officers were just turning up on the scene | 0:07:47 | 0:07:50 | |
and saw him clear the other side of the railway line, at which point | 0:07:50 | 0:07:54 | |
then, everything else kicked in, the helicopter and dog unit, etc, | 0:07:54 | 0:07:58 | |
to apprehend him and he was caught about an hour and a half later. | 0:07:58 | 0:08:02 | |
My goodness. | 0:08:02 | 0:08:03 | |
OK, you wouldn't advise people to chase, call the police, right? | 0:08:03 | 0:08:07 | |
Definitely. If they are presented with that situation, | 0:08:07 | 0:08:10 | |
get a full description of anyone they think may be an offender | 0:08:10 | 0:08:14 | |
and call it in, 999. | 0:08:14 | 0:08:16 | |
OK, thank you, thank you very much indeed for your efforts. | 0:08:16 | 0:08:18 | |
Thankfully, everyone was safe and sound. I should tell you, | 0:08:18 | 0:08:21 | |
the driver of the tanker was sentenced to seven years in prison | 0:08:21 | 0:08:24 | |
for arson, endangering life, | 0:08:24 | 0:08:25 | |
dangerous driving and other charges. | 0:08:25 | 0:08:28 | |
Treetop rescues require very particular skills. | 0:08:31 | 0:08:34 | |
We are about to see a tree surgeon swing into action on a poplar | 0:08:34 | 0:08:38 | |
that appears to be bending almost to breaking point. | 0:08:38 | 0:08:42 | |
It is early October in north Hampshire. | 0:08:44 | 0:08:46 | |
-Hello, have you got a cat up a tree? -I have, yes. -Can you show me? | 0:08:46 | 0:08:50 | |
I can indeed. Do you want to come in for a second? | 0:08:50 | 0:08:52 | |
Through the back or the front? | 0:08:52 | 0:08:54 | |
You can come in here, no problems. Thank God you're here. | 0:08:54 | 0:08:56 | |
Animal rescue specialist Buster Brown is being shown | 0:08:59 | 0:09:02 | |
to a copse behind a row of houses. | 0:09:02 | 0:09:05 | |
40 feet up a poplar tree is Blossom. | 0:09:06 | 0:09:09 | |
This 16 month-old cat has been up here for two nights, | 0:09:13 | 0:09:16 | |
clinging on to this spindly tree as it's buffeted by strong winds. | 0:09:16 | 0:09:20 | |
The Fire Brigade and the RSPCA, we work together | 0:09:23 | 0:09:25 | |
and are in agreement, that if a cat goes up a tree, | 0:09:25 | 0:09:27 | |
we will leave it there for usually 24 to 48 hours, | 0:09:27 | 0:09:30 | |
depending on its age and whether it is injured. | 0:09:30 | 0:09:33 | |
But Blossom isn't showing any signs of coming down by herself | 0:09:33 | 0:09:37 | |
and she is very vocal. | 0:09:37 | 0:09:39 | |
Her loud mewing has attracted the attention of several wannabe rescuers. | 0:09:39 | 0:09:43 | |
The owner actually put a ladder up to see if he could climb the tree. | 0:09:43 | 0:09:47 | |
He had left it but he was aware that children | 0:09:47 | 0:09:50 | |
and other members of the public had also tried to climb the tree, | 0:09:50 | 0:09:53 | |
therefore it became a public hazard. | 0:09:53 | 0:09:56 | |
People were putting themselves at risk to rescue the cat. | 0:09:56 | 0:09:58 | |
Buster has to weigh up the risks involved in a rescue attempt. | 0:09:58 | 0:10:02 | |
Blossom is a long way up. The trunk is narrow and the branches thin. | 0:10:02 | 0:10:06 | |
It was apparent that we weren't able to put our ladder onto the tree, | 0:10:06 | 0:10:10 | |
for the tree to withstand the ladder's weight. | 0:10:10 | 0:10:13 | |
It was not a safe tree for the firemen to climb. | 0:10:13 | 0:10:15 | |
We are not equipped to climb trees. We climb ladders. | 0:10:15 | 0:10:18 | |
People who are equipped to climb trees are tree surgeons | 0:10:18 | 0:10:21 | |
so we naturally decided to call one of those out. | 0:10:21 | 0:10:24 | |
Local tree expert Charlie Renshaw and his assistant, John, | 0:10:25 | 0:10:29 | |
arrive to see if a rescue is possible. | 0:10:29 | 0:10:32 | |
I saw this cat and it seemed a bit windy. | 0:10:32 | 0:10:36 | |
I thought, I could see the fireman with their ladders | 0:10:36 | 0:10:39 | |
and I thought there was no way they were going to reach it with that. | 0:10:39 | 0:10:43 | |
And just thought I'd have a look about | 0:10:43 | 0:10:46 | |
and see what trees were there to work from. | 0:10:46 | 0:10:48 | |
Charlie takes up the challenge. | 0:10:49 | 0:10:52 | |
Using ropes, he starts by climbing an adjacent, stronger tree. | 0:10:52 | 0:10:56 | |
He is briefed by Buster about how the cat might react. | 0:10:56 | 0:10:59 | |
The problem is, the cat is terrified when you grab hold of it | 0:11:00 | 0:11:05 | |
and it is likely to strike out at you. | 0:11:05 | 0:11:07 | |
In that action of it biting you or scratching you, | 0:11:07 | 0:11:09 | |
you might lose grip of the tree yourself. | 0:11:09 | 0:11:11 | |
It is not a friendly cat sitting by the rug, | 0:11:11 | 0:11:14 | |
it is a terrified cat at the top of a tree. | 0:11:14 | 0:11:16 | |
Charlie quickly reaches a suitable height, | 0:11:23 | 0:11:25 | |
but he needs extra equipment to go further. | 0:11:25 | 0:11:29 | |
Normally, what would you do is take your rope high | 0:11:29 | 0:11:32 | |
and you would come down a bit and you try | 0:11:32 | 0:11:34 | |
and swing yourself over to the thinner tree. But the trouble was, | 0:11:34 | 0:11:38 | |
there's a lot of whip to the tree because it was so tall and skinny, | 0:11:38 | 0:11:42 | |
and the chances are you may very well have knocked the cat out. | 0:11:42 | 0:11:46 | |
So then I asked for the poles which then I could pull the tree | 0:11:46 | 0:11:50 | |
to me slightly which would take a lot of the spring out | 0:11:50 | 0:11:53 | |
and then with my weight on the rope, I was able to pull myself | 0:11:53 | 0:11:57 | |
across to the other tree without it making too much sudden movement. | 0:11:57 | 0:12:00 | |
What he does next seems to defy gravity, | 0:12:00 | 0:12:04 | |
leaving his audience open mouthed. | 0:12:04 | 0:12:06 | |
With extraordinary gymnastic skill, Charlie has somehow managed | 0:12:17 | 0:12:21 | |
to shimmy along the pole as one end of it dangles freely in mid-air | 0:12:21 | 0:12:25 | |
Now, Charlie has to reach Blossom up an ever narrowing trunk. | 0:12:30 | 0:12:33 | |
The chances are the top could have snapped out but if you try | 0:12:33 | 0:12:38 | |
and keep your weight distributed central, it is not too bad. | 0:12:38 | 0:12:43 | |
It is a critical moment. | 0:12:43 | 0:12:45 | |
If Blossom panics, she could scramble away, ever higher. | 0:12:45 | 0:12:50 | |
Really, there's one chance of getting the cat down | 0:12:50 | 0:12:52 | |
and it started to try and go up a bit | 0:12:52 | 0:12:54 | |
but I managed to get my hand on top, just to hold its position. | 0:12:54 | 0:12:58 | |
Charlie's balance is so good, | 0:12:58 | 0:13:00 | |
he can use both hands to put the cat in the bag. | 0:13:00 | 0:13:04 | |
I was able to put it in the bag backwards, | 0:13:04 | 0:13:06 | |
because we have tried it in the past where you try and put | 0:13:06 | 0:13:10 | |
the cat in forwards and out come the claws and you don't stand a chance! | 0:13:10 | 0:13:13 | |
With Charlie's swift descent, Blossom's hairy ordeal is over. | 0:13:17 | 0:13:21 | |
Well done, Charlie, super job. | 0:13:25 | 0:13:27 | |
And it turns out, Charlie knows all about cats, as well as trees. | 0:13:27 | 0:13:33 | |
Yeah, I like cats, I've got seven of my own and two dogs. | 0:13:33 | 0:13:37 | |
I haven't got no big trees in the garden! | 0:13:37 | 0:13:39 | |
All right, Blossom, good girl. | 0:13:41 | 0:13:43 | |
Nice one, fella, that was good, neatly done. | 0:13:44 | 0:13:47 | |
Charlie has successfully pulled off | 0:13:47 | 0:13:50 | |
what seemed like an impossible rescue. | 0:13:50 | 0:13:53 | |
Once you've done it, it gives you, it's something different | 0:13:53 | 0:13:56 | |
and it's all got a lot of meaning. | 0:13:56 | 0:13:58 | |
I'm happy that, you know, it went all right and the cat's fine | 0:13:58 | 0:14:02 | |
and back with its owners. And they were very grateful. | 0:14:02 | 0:14:05 | |
At the end of the day, that's all that you want anyway. | 0:14:05 | 0:14:08 | |
It's a hard life, isn't it? | 0:14:12 | 0:14:14 | |
Well, thanks to Charlie's strength and gymnastics, Blossom is safe. | 0:14:16 | 0:14:20 | |
It was amazing watching that, Buster. | 0:14:20 | 0:14:22 | |
From down below, did it look like he sort of levitated? | 0:14:22 | 0:14:25 | |
It was quite incredible. I have not seen anybody do that | 0:14:25 | 0:14:28 | |
and it was like watching somebody in the circus, it was fascinating. | 0:14:28 | 0:14:31 | |
What did you make of it? | 0:14:31 | 0:14:32 | |
Was it pure strength that he was able to shimmy up that pole? | 0:14:32 | 0:14:36 | |
I think so, upper-body strength. Tree surgeons are very strong chaps | 0:14:36 | 0:14:39 | |
by the nature of their work. | 0:14:39 | 0:14:41 | |
It's a very labour intensive job. | 0:14:41 | 0:14:43 | |
He's a tree-climbing expert and he certainly showed it that time. | 0:14:43 | 0:14:46 | |
And very conscious of safety as well? | 0:14:46 | 0:14:48 | |
Yes, he was, and I had to brief him | 0:14:48 | 0:14:50 | |
but he was probably better equipped than I could ever be. | 0:14:50 | 0:14:53 | |
Tell us as well because who pays for that? If you call out a tree surgeon to look after your tree, you pay. | 0:14:53 | 0:14:58 | |
-Who pays for a cat getting out of a tree? -It's no different. | 0:14:58 | 0:15:00 | |
The tree surgeon may charge the owner of the cat for his services. | 0:15:00 | 0:15:06 | |
The Fire Service don't bear that cost or the RSPCA may have to pay it. | 0:15:06 | 0:15:09 | |
I believe on this occasion, they came to a mutual agreement. | 0:15:09 | 0:15:12 | |
So you can sort of negotiate, can you? | 0:15:12 | 0:15:15 | |
Yes, there's a bit of negotiation, leeway going on. | 0:15:15 | 0:15:18 | |
And there are some dangers, we know on Real Rescues, | 0:15:18 | 0:15:21 | |
getting cats out of trees, what sort of thing can happen? | 0:15:21 | 0:15:23 | |
Apart from the dangers of falling, | 0:15:23 | 0:15:26 | |
and we do advise members of the public not to climb trees, | 0:15:26 | 0:15:29 | |
one of the dangers are there when cats are up trees for any | 0:15:29 | 0:15:32 | |
length of time, especially male cats, they don't urinate. | 0:15:32 | 0:15:36 | |
At the point of release, they tend to let go. | 0:15:36 | 0:15:39 | |
A colleague of mine recently, I won't mention his name, | 0:15:39 | 0:15:42 | |
he actually had an incident recently and if you were climbing the tree | 0:15:42 | 0:15:47 | |
and you did this and this happened to you, you would fall out. | 0:15:47 | 0:15:50 | |
Luckily, he was on the ground | 0:15:50 | 0:15:51 | |
reaching the cat and the cat urinated onto him and he reached it. | 0:15:51 | 0:15:54 | |
Unfortunately, the urine entered his mouth which again, | 0:15:54 | 0:15:58 | |
is a viral hazard and a very unpleasant thing to happen. | 0:15:58 | 0:16:02 | |
I bet he was not best pleased? | 0:16:02 | 0:16:04 | |
He is a country gentleman and he dealt with it accordingly. | 0:16:04 | 0:16:09 | |
-Buster, thank you! -You're welcome. | 0:16:09 | 0:16:11 | |
It's getting towards the end of a 12 hour shift | 0:16:17 | 0:16:19 | |
for traffic cop Shelley Marder | 0:16:19 | 0:16:21 | |
when an emergency comes in. | 0:16:21 | 0:16:24 | |
At the moment we've been called to a vehicle | 0:16:24 | 0:16:26 | |
that's driven through the wall of a front garden of a house. | 0:16:26 | 0:16:30 | |
But far from lying at the scene injured, | 0:16:30 | 0:16:32 | |
this driver's upped and gone. | 0:16:32 | 0:16:33 | |
He's run away. He's been followed by a few members of the public | 0:16:35 | 0:16:38 | |
but they've lost sight of him. | 0:16:38 | 0:16:39 | |
We have a dog unit en route to hopefully pick up the track. | 0:16:39 | 0:16:45 | |
Tango 203, show me at scene. | 0:16:45 | 0:16:47 | |
Shelley finds the 4x4 with its front end smashed in. | 0:16:48 | 0:16:52 | |
It's hit a lamp-post | 0:16:52 | 0:16:53 | |
and then smashed into the wall of a small bridge. | 0:16:53 | 0:16:55 | |
She's hoping a search will reveal who was driving. | 0:16:58 | 0:17:01 | |
A few beer bottles in there and a receipt for some cigarette papers. | 0:17:01 | 0:17:06 | |
I'm just trying to find anything that may identify who the driver is. | 0:17:06 | 0:17:10 | |
Bear with me a second. | 0:17:16 | 0:17:19 | |
Although the driver is missing, there is an eyewitness | 0:17:19 | 0:17:22 | |
who saw what happened. | 0:17:22 | 0:17:23 | |
-I saw him come out all over the place. -So he was in front of you? | 0:17:23 | 0:17:26 | |
-Yes, yes. He nearly hit these cars up here. -OK. | 0:17:26 | 0:17:30 | |
And he swerved all over here, all over the road, hit the bridge... | 0:17:30 | 0:17:36 | |
hit the lamp-post first. | 0:17:36 | 0:17:37 | |
-Hit the bridge. -And he actually did try to drive off but obviously... | 0:17:37 | 0:17:41 | |
-he can't. -Yeah, the car's a bit gone. | 0:17:41 | 0:17:43 | |
He got out and he ran off up the road. | 0:17:43 | 0:17:46 | |
Another witness gave chase while Paul ran the police. | 0:17:46 | 0:17:50 | |
But the driver outran his pursuer and now he is nowhere to be seen. | 0:17:50 | 0:17:54 | |
It is very unusual. It is normally a sleepy town, really. | 0:17:55 | 0:18:00 | |
The dog unit has gone off to find a fresh trail | 0:18:00 | 0:18:03 | |
and Shelley is on a different route to track him down. | 0:18:03 | 0:18:06 | |
The vehicle has been searched, there is nothing that identifies the driver. | 0:18:06 | 0:18:09 | |
However, the keys have gone | 0:18:09 | 0:18:11 | |
so they may possibly have that on them still. | 0:18:11 | 0:18:14 | |
The car is registered to a company address, not a person, | 0:18:14 | 0:18:19 | |
so we're just doing some checks at the moment to ascertain | 0:18:19 | 0:18:23 | |
who could be the possible driver. | 0:18:23 | 0:18:25 | |
It is not unusual for some people to run from the scene in a panic, | 0:18:25 | 0:18:29 | |
but they always get found out in the end, | 0:18:29 | 0:18:31 | |
whether it's today or tomorrow, | 0:18:31 | 0:18:33 | |
or the next day, so there's no point running. | 0:18:33 | 0:18:36 | |
The dog team haven't managed to find anyone. | 0:18:36 | 0:18:38 | |
It's time for Shelley to knock off for the evening | 0:18:38 | 0:18:41 | |
and leave the night shift to wait for the vehicle's recovery. | 0:18:41 | 0:18:44 | |
But that's not the end of the police work. | 0:18:46 | 0:18:48 | |
The following day, | 0:18:48 | 0:18:49 | |
Shelley tracked down the company the car was registered to. | 0:18:49 | 0:18:52 | |
She discovered the driver had told his boss about the accident | 0:18:52 | 0:18:56 | |
and was advised to contact the police as soon as possible. | 0:18:56 | 0:19:00 | |
He said when he came to rest, he ran from the scene | 0:19:00 | 0:19:03 | |
because he didn't want to lose his job. | 0:19:03 | 0:19:05 | |
He'll be interviewed about his actions | 0:19:05 | 0:19:07 | |
and what he did prior to the collision | 0:19:07 | 0:19:08 | |
and it will be up to the court to decide | 0:19:08 | 0:19:11 | |
what the best course of action for him would be. | 0:19:11 | 0:19:15 | |
He was later charged with careless driving | 0:19:15 | 0:19:19 | |
and failing to stop at an accident. | 0:19:19 | 0:19:20 | |
The call handlers here are cool, calm and collected | 0:19:25 | 0:19:28 | |
as was Liam Booth in Sheffield who took a 999 call | 0:19:28 | 0:19:31 | |
from a distraught young woman terrified for her life. | 0:19:31 | 0:19:34 | |
Her house had filled with smoke and she couldn't escape. | 0:19:34 | 0:19:36 | |
This is the 999 call. | 0:19:36 | 0:19:39 | |
Liam Booth was the call-taker doing his best to calm Sinead. | 0:20:13 | 0:20:17 | |
I woke up, my room was just filled with smoke. | 0:20:17 | 0:20:20 | |
So, I just ran downstairs, tried to get out and that didn't work. | 0:20:21 | 0:20:25 | |
So, I ran back upstairs, | 0:20:25 | 0:20:27 | |
got my phone, dialled 999 and just screamed. | 0:20:27 | 0:20:31 | |
Unfortunately, Sinead put herself in a bedroom | 0:21:17 | 0:21:20 | |
which was directly above the fire. | 0:21:20 | 0:21:22 | |
It would have been more dangerous to try and get her out and into another room. | 0:21:22 | 0:21:26 | |
I'd asked Sinead to sit down for me within the bedroom. | 0:21:38 | 0:21:41 | |
There, the air was clearer. | 0:21:41 | 0:21:44 | |
Unfortunately, there was a lot of smoke entering, | 0:21:44 | 0:21:46 | |
so I ended up having to get Sinead to lay flat on the floor | 0:21:46 | 0:21:50 | |
and get lower to the ground | 0:21:50 | 0:21:51 | |
until the actual fire crews attended. | 0:21:51 | 0:21:54 | |
I didn't know whether I was going to get out. | 0:22:36 | 0:22:38 | |
I didn't know what was going to happen next. | 0:22:38 | 0:22:41 | |
But the fact that he explained that we'd done the best we could, | 0:22:42 | 0:22:46 | |
and it was just waiting, then. | 0:22:46 | 0:22:47 | |
Liam's calm instructions and reassurance | 0:22:47 | 0:22:51 | |
helped Sinead keep it together until the firefighters | 0:22:51 | 0:22:53 | |
had knocked the fire back enough to get to her. | 0:22:53 | 0:22:56 | |
They put an oxygen mask on me, | 0:22:56 | 0:22:58 | |
shouted down, "Get the stairs clear! Get the front door open!" | 0:22:58 | 0:23:02 | |
They said, "We're going. We're going out. We're getting out." | 0:23:02 | 0:23:05 | |
Sinead got out safely, | 0:23:05 | 0:23:07 | |
but it was Liam who kept her out of danger | 0:23:07 | 0:23:09 | |
until the fire crews helped her walk out. | 0:23:09 | 0:23:11 | |
It was amazing having somebody there. | 0:23:13 | 0:23:15 | |
I honestly don't know what I'd have done | 0:23:18 | 0:23:20 | |
if he hadn't stayed on the phone. | 0:23:20 | 0:23:22 | |
If he hadn't given me the advice he did, | 0:23:23 | 0:23:25 | |
I wouldn't be here today. | 0:23:25 | 0:23:27 | |
Hi. I've just been chatting to James who's taking a bit of a break. | 0:23:33 | 0:23:36 | |
He was telling me a wonderful story about a community. | 0:23:36 | 0:23:41 | |
It starts with a butcher, turning up to make a delivery. What happens? | 0:23:41 | 0:23:45 | |
A butcher had received a morning phone call from an elderly lady. | 0:23:45 | 0:23:49 | |
She had asked for some meat from him and he delivers it to her. | 0:23:49 | 0:23:53 | |
It was about 11' o'clock he was due to arrive at the address. | 0:23:53 | 0:23:56 | |
He turned up at the address and there was no answer at the door. | 0:23:56 | 0:23:58 | |
Now, being a nice butcher, he knows her very well, regular customer, | 0:23:58 | 0:24:02 | |
he gets a bit concerned cos she's a creature of habit, right? | 0:24:02 | 0:24:05 | |
She is indeed. He knocks on the door, unable to get any response. | 0:24:05 | 0:24:08 | |
He went to a neighbour and they know the lady quite well. | 0:24:08 | 0:24:11 | |
She's a creature of habit, her dog's always with her. | 0:24:11 | 0:24:14 | |
They could hear it yapping away inside, so assumed she was in, | 0:24:14 | 0:24:17 | |
but possibly had had a fall. That's why she wasn't coming to the door. | 0:24:17 | 0:24:20 | |
She never leaves the house without the dog? | 0:24:20 | 0:24:22 | |
Never leaves the house without the dog. She's always with the dog, | 0:24:22 | 0:24:25 | |
she always takes it everywhere she goes. | 0:24:25 | 0:24:27 | |
It's her friend and it's always with her. | 0:24:27 | 0:24:29 | |
Right, so you think, OK, send the boys round? | 0:24:29 | 0:24:31 | |
Yeah, yeah. We attended the address and we gained entry | 0:24:31 | 0:24:34 | |
hoping she wasn't in there, injured. | 0:24:34 | 0:24:36 | |
She wasn't indeed in the property at all. | 0:24:36 | 0:24:39 | |
From looking around the property, | 0:24:39 | 0:24:41 | |
we found a contact number for a relative. | 0:24:41 | 0:24:43 | |
We gave them a call and she was out shopping with them. | 0:24:43 | 0:24:45 | |
-Oh, brilliant! -Yeah, so it all ended well, | 0:24:45 | 0:24:48 | |
but it was obviously concerning in the first instance. | 0:24:48 | 0:24:50 | |
It's lovely to know there's that community spirit and people care... | 0:24:50 | 0:24:53 | |
Certainly, yeah. It's maybe not so good as it was in the olden days, | 0:24:53 | 0:24:57 | |
but it's good to see that people still care about their neighbours. | 0:24:57 | 0:25:00 | |
-James, thank you very much. -No problems. | 0:25:00 | 0:25:02 | |
Southampton's Green Watch fire fighters aren't surprised by much, | 0:25:02 | 0:25:05 | |
but this next road traffic incident confounded them all. | 0:25:05 | 0:25:09 | |
SIRENS WAIL | 0:25:09 | 0:25:13 | |
It's just before 6am in the morning. | 0:25:13 | 0:25:14 | |
It's raining heavily, driving conditions are difficult. | 0:25:14 | 0:25:18 | |
And the fire fighters of Green Watch have been called to a car accident. | 0:25:18 | 0:25:22 | |
In the bush, it's over there. | 0:25:24 | 0:25:26 | |
There's nothing to be seen on the road. | 0:25:31 | 0:25:33 | |
The car is lying on its side in the bushes. | 0:25:33 | 0:25:36 | |
Watch manager Tim Harrison fears the worst for anyone still inside. | 0:25:36 | 0:25:41 | |
-Anyone in there? -Yeah. -We've got a lady in here. | 0:25:41 | 0:25:44 | |
-Conscious and breathing? -Yep. -OK. | 0:25:44 | 0:25:47 | |
It looks as though it's going to be a difficult job to get the woman out. | 0:25:47 | 0:25:51 | |
She obviously needs stabilisation. | 0:25:51 | 0:25:54 | |
Yeah. Stand fast. Wedge in the other side now. | 0:25:54 | 0:25:58 | |
We haven't got decent access to her at the moment. | 0:25:58 | 0:26:00 | |
The first job is to put wedges under the car | 0:26:02 | 0:26:04 | |
to make sure that it doesn't move | 0:26:04 | 0:26:06 | |
which could make the driver's situation even worse. | 0:26:06 | 0:26:10 | |
Emergency plan will be to drag her out. | 0:26:10 | 0:26:12 | |
Primary plan will be to get her out on a spine board. | 0:26:12 | 0:26:14 | |
Happy with the resources? Just two pumps. | 0:26:14 | 0:26:17 | |
-I think that's fine. -Yeah, it should be all right. We'll see how we go, to start with. | 0:26:17 | 0:26:21 | |
Once we've got stabilisation done, | 0:26:21 | 0:26:23 | |
we'll let everyone know what the plan is. | 0:26:23 | 0:26:24 | |
Once the ambulance crew has assessed the woman, | 0:26:24 | 0:26:27 | |
they'll know whether or not it's vital to get her out quickly. | 0:26:27 | 0:26:31 | |
All right, I'll get my blokes to carry on with stabilisation, | 0:26:33 | 0:26:36 | |
but I'll let them know. | 0:26:36 | 0:26:38 | |
And there's some good news. | 0:26:38 | 0:26:41 | |
Senior paramedic Rob Isherwood has decided | 0:26:41 | 0:26:43 | |
the woman is not at risk of spinal injuries, | 0:26:43 | 0:26:45 | |
and it's safe for her to climb out of the smashed rear window. | 0:26:45 | 0:26:49 | |
The medic's letting her climb out, yeah. | 0:26:49 | 0:26:52 | |
-Bring one leg up, then the other one through. -Stand up. | 0:26:54 | 0:26:58 | |
-That's it, well done. -Stand down. | 0:26:58 | 0:27:01 | |
There you go. | 0:27:01 | 0:27:03 | |
Although she's clearly shaken, | 0:27:06 | 0:27:07 | |
she's fit enough to walk back up to the road, | 0:27:07 | 0:27:10 | |
with just a little help from Rob and Tim. | 0:27:10 | 0:27:12 | |
Take it nice and slow. | 0:27:14 | 0:27:15 | |
It seems she's had a lucky escape. | 0:27:18 | 0:27:20 | |
Not only has she survived the roll, | 0:27:20 | 0:27:23 | |
the car has managed to avoid all the trees in the area. | 0:27:23 | 0:27:26 | |
If it hadn't, it could have been an entirely different kind of rescue. | 0:27:26 | 0:27:31 | |
She'll now be thoroughly checked over in the ambulance, | 0:27:31 | 0:27:34 | |
before being taken to hospital. | 0:27:34 | 0:27:36 | |
Now, we're used to seeing all of the emergency services in high octane rescues. | 0:27:40 | 0:27:45 | |
But sometimes, it's just a gentle presence that's required to help desperate people. | 0:27:45 | 0:27:50 | |
It's the end of a long shift for police officers Barry Freeman and Richard Brand | 0:27:51 | 0:27:55 | |
when they get an urgent call to the cliffs. | 0:27:55 | 0:27:58 | |
There's a male on the edge up there, that's phoned the police, | 0:27:58 | 0:28:01 | |
saying that he wants to kill himself, obviously, | 0:28:01 | 0:28:04 | |
so we're heading up to that area now to see if we can locate him, | 0:28:04 | 0:28:08 | |
and hopefully bring him down, | 0:28:08 | 0:28:11 | |
without him doing any harm to himself. | 0:28:11 | 0:28:14 | |
They hope that, as the man called the police himself, | 0:28:16 | 0:28:19 | |
this is a sign that it's a desperate cry for help | 0:28:19 | 0:28:22 | |
rather than a suicide attempt. | 0:28:22 | 0:28:24 | |
When they find the spot, | 0:28:27 | 0:28:28 | |
the man is sitting on the very edge of the sheer cliff. | 0:28:28 | 0:28:31 | |
Below him, a 500 feet drop. | 0:28:31 | 0:28:34 | |
A local chaplain is already on the scene, trying to talk to him. | 0:28:34 | 0:28:38 | |
Just because the police are here, don't think you've done something wrong. | 0:28:38 | 0:28:41 | |
You haven't committed a crime, not coming out here. | 0:28:41 | 0:28:45 | |
We're just trying to help. | 0:28:45 | 0:28:47 | |
It's too dangerous for any of the rescuers to try to move closer. | 0:28:47 | 0:28:50 | |
The edge is crumbling and unstable. | 0:28:50 | 0:28:53 | |
They have to persuade him to take a step back. | 0:28:53 | 0:28:55 | |
This doesn't have to be the way it ends. | 0:28:57 | 0:28:59 | |
MAN BREATHES HEAVILY | 0:28:59 | 0:29:01 | |
Do you want to come back from the edge? | 0:29:01 | 0:29:04 | |
We know you're upset, mate. | 0:29:04 | 0:29:06 | |
We don't know what for at the moment, but we know you're upset. | 0:29:06 | 0:29:10 | |
But you don't have to end it because you're upset. | 0:29:10 | 0:29:13 | |
All they can do is to try and get him to talk. | 0:29:13 | 0:29:16 | |
PC Barry has been here before. | 0:29:16 | 0:29:19 | |
You called us, we're here. | 0:29:19 | 0:29:22 | |
We're here to talk to you. | 0:29:22 | 0:29:24 | |
We just want to hear from you. | 0:29:27 | 0:29:29 | |
You're obviously up here for a reason, my friend. | 0:29:29 | 0:29:32 | |
And we want to know what that reason is, so we can help. | 0:29:32 | 0:29:35 | |
After a lot of persuasion, there's a breakthrough. | 0:29:37 | 0:29:39 | |
The man agrees to take a step back from the edge. | 0:29:39 | 0:29:42 | |
At last, they're able to lead him to safety. | 0:29:42 | 0:29:45 | |
The police and the chaplaincy will now get the man the help he needs. | 0:29:47 | 0:29:51 | |
It's the best result for Barry and colleagues in the police. | 0:29:52 | 0:29:56 | |
You know, it's not very often that you get many | 0:29:57 | 0:30:00 | |
that we actually manage to save. | 0:30:00 | 0:30:02 | |
Definitely a result. | 0:30:04 | 0:30:05 | |
The hardest bit about it is when you've got that gap between them, | 0:30:05 | 0:30:08 | |
and you're trying to engage with someone | 0:30:08 | 0:30:11 | |
so that you can lower your tone, | 0:30:11 | 0:30:14 | |
meet them halfway, if you like. | 0:30:14 | 0:30:18 | |
And then just try and give them an option. | 0:30:18 | 0:30:21 | |
As we've said to him, | 0:30:21 | 0:30:23 | |
it takes a stronger man to walk away and face it, | 0:30:23 | 0:30:28 | |
than actually just going over the edge. | 0:30:28 | 0:30:30 | |
Well, the hero of the day is here. | 0:30:35 | 0:30:38 | |
Barry, you talked that poor gentleman down. | 0:30:38 | 0:30:40 | |
Has this happened to you before? You've been in that situation? | 0:30:40 | 0:30:43 | |
Yeah, I had one previously, a couple of weeks before. | 0:30:43 | 0:30:46 | |
And two others in my career. | 0:30:46 | 0:30:48 | |
So I've had four in the eight years I've been in the police. Yeah. | 0:30:48 | 0:30:53 | |
You don't have special training for this? | 0:30:53 | 0:30:56 | |
No, no, we don't get special training. | 0:30:56 | 0:30:58 | |
Obviously we get special training for roads policing, | 0:30:58 | 0:31:01 | |
which obviously is my main role. | 0:31:01 | 0:31:03 | |
You just relate that to this | 0:31:03 | 0:31:05 | |
and try and find a common ground really. | 0:31:05 | 0:31:08 | |
Which you did. | 0:31:08 | 0:31:10 | |
-You speak to him very slowly. -Yes. | 0:31:10 | 0:31:14 | |
There's nothing that you go through, another routine. | 0:31:14 | 0:31:16 | |
You just relate to them, right? | 0:31:16 | 0:31:17 | |
Yeah, like we're talking now, | 0:31:17 | 0:31:20 | |
just a calm tone, just keep it nice and calm. | 0:31:20 | 0:31:22 | |
It was very rewarding for you, you did a terrific job. | 0:31:22 | 0:31:25 | |
And sometimes it's an impossible job. | 0:31:25 | 0:31:28 | |
It is emotionally draining on you, and I expect, | 0:31:28 | 0:31:30 | |
when it hasn't worked out, for your colleagues, | 0:31:30 | 0:31:32 | |
it stays with them forever. | 0:31:32 | 0:31:34 | |
Yeah, it's something they've got to live with. | 0:31:34 | 0:31:36 | |
We all make decisions every day on a split second that, later on, | 0:31:36 | 0:31:39 | |
you think, maybe could have done this different, could that done that different. | 0:31:39 | 0:31:43 | |
But you have to deal with what's in front of you, | 0:31:43 | 0:31:45 | |
and try and deal with it as best as you can. | 0:31:45 | 0:31:48 | |
It's the experience that gains that knowledge, if you like, | 0:31:48 | 0:31:51 | |
on how to deal with certain situations. | 0:31:51 | 0:31:55 | |
It's great for us to see the other side of policing, isn't it? | 0:31:55 | 0:31:57 | |
Yes, yes. This is the rewarding side. | 0:31:57 | 0:31:59 | |
It's not all about fixed penalty notices and speeding. | 0:31:59 | 0:32:03 | |
-Pleasure to meet you, Barry, thanks very much. -Thank you. | 0:32:03 | 0:32:06 | |
As we've just seen, it's not just the emergency services | 0:32:06 | 0:32:08 | |
who are on hand at the chalk cliffs that run along the south coast. | 0:32:08 | 0:32:11 | |
Six years ago, a chaplaincy was set up | 0:32:11 | 0:32:14 | |
to try and prevent suicide attempts. | 0:32:14 | 0:32:16 | |
Nicola Hardy is one of two full-time employees | 0:32:16 | 0:32:19 | |
who work with a whole team of volunteers. | 0:32:19 | 0:32:23 | |
The area we patrol is, broadly speaking, a six-square-mile area. | 0:32:25 | 0:32:31 | |
We're looking for anybody that might be near the cliff edge | 0:32:31 | 0:32:33 | |
and showing any apparent signs of distress. | 0:32:33 | 0:32:36 | |
It's our initial view of them, | 0:32:36 | 0:32:38 | |
and our initial sight, to see whether there is a problem. | 0:32:38 | 0:32:41 | |
The chaplaincy, Christian but non-denominational, | 0:32:41 | 0:32:44 | |
operates 24 hours a day, seven days a week, | 0:32:44 | 0:32:47 | |
working with the coastguard and the emergency services. | 0:32:47 | 0:32:50 | |
We have a lot of help at times from members of the public, | 0:32:50 | 0:32:54 | |
very willing to share their concerns with us. | 0:32:54 | 0:32:56 | |
Sometimes they might drive their vehicles, | 0:32:56 | 0:32:58 | |
and they know we're on patrol up here, to locate us. | 0:32:58 | 0:33:00 | |
They knock on the window and say, | 0:33:00 | 0:33:02 | |
"I'm concerned about someone sitting in a car in a lay-by." | 0:33:02 | 0:33:05 | |
Or we might have people that are out walking in the beautiful downland, | 0:33:05 | 0:33:08 | |
and they'll actually find us on a patrol and share their concerns, | 0:33:08 | 0:33:12 | |
perhaps over someone that might be seated nearer the cliff edge | 0:33:12 | 0:33:15 | |
in an area they've just been past. | 0:33:15 | 0:33:17 | |
The chaplains recognise the role the police play. | 0:33:17 | 0:33:21 | |
We see a side to the police that many people may not. | 0:33:21 | 0:33:24 | |
They show a compassion and a tenderness | 0:33:24 | 0:33:26 | |
which is beautifully framed, really, for the job that they're doing, | 0:33:26 | 0:33:31 | |
with people in such distress. | 0:33:31 | 0:33:33 | |
And they have a gentleness in their questioning. | 0:33:33 | 0:33:37 | |
And every success is a life saved. | 0:33:37 | 0:33:41 | |
When you are able to put your hand out to somebody, | 0:33:41 | 0:33:44 | |
and have them take it and have them come back away from the edge | 0:33:44 | 0:33:48 | |
and come to you, | 0:33:48 | 0:33:49 | |
and that you've actually been able to offer them hope, | 0:33:49 | 0:33:52 | |
and they've seen a glimpse, | 0:33:52 | 0:33:54 | |
it's the best thing in the world. | 0:33:54 | 0:33:56 | |
The New Forest is a renowned area of natural beauty. B&Bs abound. | 0:33:59 | 0:34:03 | |
But, for one in Lyndhurst, | 0:34:03 | 0:34:05 | |
the visitors coming through their door were unexpected, to say the least. | 0:34:05 | 0:34:09 | |
SIRENS | 0:34:09 | 0:34:10 | |
It's coming up to 11pm, and Green Watch from St Mary's fire station | 0:34:10 | 0:34:14 | |
are heading to an emergency that's off their normal patch. | 0:34:14 | 0:34:20 | |
We're being called to a road traffic collision | 0:34:20 | 0:34:23 | |
with a vehicle which, we were told, had crashed into a building. | 0:34:23 | 0:34:27 | |
So we've got one casualty trapped. | 0:34:27 | 0:34:30 | |
It's on the main road into the New Forest. | 0:34:30 | 0:34:34 | |
So, it's a bit of a journey out there. | 0:34:34 | 0:34:36 | |
An update comes through on the radio. | 0:34:36 | 0:34:40 | |
Fire fighters Adam Bundle and Liam Barry | 0:34:43 | 0:34:46 | |
are currently riding in St Mary's special equipment unit. | 0:34:46 | 0:34:49 | |
It's been requested, as this is an unusual situation. | 0:34:49 | 0:34:54 | |
A car is embedded in the front wall of a guesthouse. | 0:34:54 | 0:34:57 | |
Nobody else has been hurt, | 0:34:57 | 0:34:59 | |
but a young man and woman are trapped in the front seats. | 0:34:59 | 0:35:03 | |
The decision is soon taken. | 0:35:29 | 0:35:31 | |
The roof is coming off. | 0:35:34 | 0:35:36 | |
Excuse me, gents. | 0:35:36 | 0:35:39 | |
-Just this side of your last cut. -Yeah. | 0:35:39 | 0:35:41 | |
So if we can get that side done, then this side will be the last one. | 0:35:41 | 0:35:44 | |
I'll get someone else to do the other side with the other tools. | 0:35:44 | 0:35:47 | |
The pain that the couple in the car are experiencing in their necks | 0:35:47 | 0:35:51 | |
means there's the risk either of them could have a spinal injury. | 0:35:51 | 0:35:55 | |
They'll need to be lifted out. | 0:35:55 | 0:35:57 | |
The fire fighters carefully work around the couple | 0:36:03 | 0:36:05 | |
and the paramedics treating them. | 0:36:05 | 0:36:07 | |
Shielding them with special sheets, | 0:36:09 | 0:36:11 | |
as they break the glass windows of the car, in a controlled fashion. | 0:36:11 | 0:36:16 | |
STEADY KNOCKING FROM EQUIPMENT | 0:36:28 | 0:36:31 | |
Cutting! | 0:36:34 | 0:36:36 | |
Using powerful hydraulic tools, | 0:36:36 | 0:36:38 | |
they cut, tear, and prise away the metal | 0:36:38 | 0:36:41 | |
of every post that connects the roof of the car. | 0:36:41 | 0:36:44 | |
With the roof lifted off, | 0:36:47 | 0:36:49 | |
the medical team now have full access to the injured couple. | 0:36:49 | 0:36:52 | |
The woman on the passenger side will be taken out first. | 0:37:00 | 0:37:04 | |
The team gently ease the spinal board down, behind her back... | 0:37:04 | 0:37:08 | |
..and then lower the car seat, | 0:37:10 | 0:37:12 | |
so that they can slide her onto it. | 0:37:12 | 0:37:15 | |
They want to protect her spine at all times, | 0:37:16 | 0:37:20 | |
so many hands are needed to ensure that she can be lifted | 0:37:20 | 0:37:23 | |
across to the stretcher without a jolt or a judder. | 0:37:23 | 0:37:27 | |
The same process is repeated for the driver. | 0:37:29 | 0:37:33 | |
Yeah, I've got that, mate. | 0:37:35 | 0:37:37 | |
OK, are you all right? | 0:37:37 | 0:37:40 | |
The injured pair will both be travelling by ambulance | 0:37:40 | 0:37:43 | |
to Southampton General Hospital. | 0:37:43 | 0:37:45 | |
They'll be reunited in the emergency department, | 0:37:45 | 0:37:49 | |
where they'll receive a full set of x-rays | 0:37:49 | 0:37:51 | |
to hopefully clear them of any serious injury. | 0:37:51 | 0:37:54 | |
Today, alone, this contact centre will receive about 1,000 calls, | 0:38:00 | 0:38:04 | |
and really they are all sorts. | 0:38:04 | 0:38:06 | |
-Annabel, you've just come off a call. Can I talk to you about it? -Absolutely. | 0:38:06 | 0:38:09 | |
A lady who had been called by some conmen. | 0:38:09 | 0:38:11 | |
What have they persuaded her to do? | 0:38:11 | 0:38:13 | |
They persuaded her to hand over her sort code, bank account details | 0:38:13 | 0:38:17 | |
and passwords, saying there was a problem with her account, | 0:38:17 | 0:38:19 | |
and they needed the details to fix it. | 0:38:19 | 0:38:21 | |
She gave them to them, bless her. | 0:38:21 | 0:38:22 | |
-Which you should never do, if anybody phones you up. -Not at all. | 0:38:22 | 0:38:25 | |
What they then proceeded to do was | 0:38:25 | 0:38:27 | |
go to the bank and take £4,000 out of her account. | 0:38:27 | 0:38:30 | |
So her relatives phoned up, quite concerned. | 0:38:30 | 0:38:32 | |
-You find out there's £4,000 missing. -Yes. -How, then, do you trace it? | 0:38:32 | 0:38:36 | |
We work in conjunction with the banks. | 0:38:36 | 0:38:38 | |
What they do is, they found out where the money was taken from, | 0:38:38 | 0:38:41 | |
and what it was used for. | 0:38:41 | 0:38:42 | |
It has been used for something. | 0:38:42 | 0:38:44 | |
Yes, it had, a very large supply of alcohol order, | 0:38:44 | 0:38:47 | |
which was due to be delivered to an address in Manchester. | 0:38:47 | 0:38:49 | |
Then we worked with the Manchester Police, | 0:38:49 | 0:38:51 | |
and arranged for the delivery to be intercepted by Manchester police units. | 0:38:51 | 0:38:55 | |
So we caught the baddies, stopped them getting the booze, | 0:38:55 | 0:38:57 | |
and she got her money back. | 0:38:57 | 0:38:59 | |
-That's fantastic policing. -Yes, it was, a happy story. Working well together. | 0:38:59 | 0:39:03 | |
What that tells me is that it's almost worth making a call | 0:39:03 | 0:39:05 | |
-if you're suspicious about something. -Absolutely. | 0:39:05 | 0:39:08 | |
If anybody rings you and asks for your bank details, | 0:39:08 | 0:39:10 | |
don't ever tell them anything. | 0:39:10 | 0:39:12 | |
Your bank wouldn't ask you for your details if they had a problem like that. So don't do it. | 0:39:12 | 0:39:16 | |
-They'd never asked for a password or a pin, would they? -No, never. | 0:39:16 | 0:39:19 | |
-Very good advice. Take care. -You're welcome. | 0:39:19 | 0:39:22 | |
Now, as we've heard, | 0:39:22 | 0:39:23 | |
being a police officer isn't always about fighting crime, | 0:39:23 | 0:39:26 | |
difficult detection, or even just keeping the peace. | 0:39:26 | 0:39:29 | |
It sometimes requires specialist knowledge. | 0:39:29 | 0:39:31 | |
It sometimes involves much more mundane skills, | 0:39:31 | 0:39:34 | |
like knowing how to use a set of jump leads. | 0:39:34 | 0:39:37 | |
SIRENS | 0:39:37 | 0:39:39 | |
Driving his patrol car along the A21 towards Hastings, | 0:39:39 | 0:39:42 | |
PC Richard Brand has encountered an unexpected hazard. | 0:39:42 | 0:39:46 | |
A broken-down car is blocking a busy 60 mile-an-hour stretch of the road. | 0:39:46 | 0:39:51 | |
It's an accident waiting to happen. | 0:39:51 | 0:39:53 | |
Have you had any other problems with it recently? | 0:39:53 | 0:39:56 | |
Not... The batteries. Flat. | 0:39:56 | 0:39:59 | |
-Right. -What are we going to do now? | 0:39:59 | 0:40:01 | |
Give me your car key a minute. | 0:40:01 | 0:40:02 | |
Normally, this would be a job for the roadside recovery services. | 0:40:02 | 0:40:06 | |
But a tricky location means the police will have to get involved. | 0:40:06 | 0:40:10 | |
It's got no power at all. | 0:40:10 | 0:40:13 | |
The engine is completely dead. | 0:40:13 | 0:40:15 | |
So it's time to inspect under the bonnet. | 0:40:15 | 0:40:17 | |
-The battery is nearly new, it is one and half years. -Right. | 0:40:17 | 0:40:21 | |
After a spot of tinkering with the wires, | 0:40:21 | 0:40:23 | |
Richard hopes he has engineered a quick fix. | 0:40:23 | 0:40:26 | |
ENGINE SPLUTTERS | 0:40:26 | 0:40:28 | |
Ah. Because it's really flat. | 0:40:28 | 0:40:31 | |
But no luck. | 0:40:31 | 0:40:32 | |
What we're going to have to do is, when one of my colleagues turns up, | 0:40:32 | 0:40:35 | |
OK, I am going to have to reverse your car... | 0:40:35 | 0:40:41 | |
down the hill, on the left-hand side, | 0:40:41 | 0:40:44 | |
there's an entrance in there. | 0:40:44 | 0:40:47 | |
I'll put your car in there so you're not blocking the road any more. OK. | 0:40:47 | 0:40:50 | |
Because I have cables to the battery. | 0:40:50 | 0:40:54 | |
If someone will come to my car, very quick, it will start it. | 0:40:54 | 0:40:58 | |
I can't use my car for it. | 0:40:58 | 0:40:59 | |
But I might be able to use my colleague's actually when she turns up. | 0:40:59 | 0:41:05 | |
In between his traffic control duties, | 0:41:05 | 0:41:06 | |
Richard is still trying to work out what went wrong with the car. | 0:41:06 | 0:41:10 | |
And does your fuel gauge only move when the engine's running? | 0:41:10 | 0:41:14 | |
-Has it got diesel in it? -Yes. -It has? -Yes. | 0:41:17 | 0:41:20 | |
Because the fuel gauge isn't moving. | 0:41:20 | 0:41:22 | |
At last, the back-up vehicle arrives. | 0:41:22 | 0:41:25 | |
Plan B, they're going to try to jump-start the car from where it is. | 0:41:25 | 0:41:30 | |
-That's not going to reach! -HE LAUGHS | 0:41:33 | 0:41:37 | |
No, it's not going to reach. | 0:41:37 | 0:41:38 | |
That is a gnat's whisker away. | 0:41:41 | 0:41:43 | |
Nothing about this job is easy. | 0:41:43 | 0:41:46 | |
ENGINE REVS | 0:41:46 | 0:41:49 | |
It's the moment of truth. | 0:41:49 | 0:41:51 | |
ENGINE STARTS | 0:41:51 | 0:41:53 | |
At last! The engine fires up. | 0:41:55 | 0:41:57 | |
Please don't stall it, because it might not start again. | 0:41:58 | 0:42:01 | |
What you need to do is to give it a good run for at least 20 minutes. | 0:42:01 | 0:42:05 | |
Hopefully, if the alternator is working properly, as it should be, | 0:42:05 | 0:42:08 | |
then hopefully it will help recharge it. | 0:42:08 | 0:42:10 | |
But don't stop and start it for at least 20 minutes. All right? | 0:42:10 | 0:42:13 | |
-Thank you very much. -OK. Done! | 0:42:13 | 0:42:15 | |
It may not have been his most challenging case, | 0:42:15 | 0:42:20 | |
but for PC Brand, it's all in a day's work. | 0:42:20 | 0:42:22 | |
Thankfully, she's on her way, and the road is now free-flowing. | 0:42:22 | 0:42:25 | |
So, job done. | 0:42:25 | 0:42:27 | |
-Do you know how to use jump leads? -Yes. -Oh, do you? | 0:42:30 | 0:42:33 | |
-I haven't done for a while though. -Have you got any? | 0:42:33 | 0:42:36 | |
-Possibly not. -OK, you're going to have to give me a lift home then! | 0:42:36 | 0:42:39 | |
-That's it from Real Rescues. See you next time. -Bye-bye. | 0:42:39 | 0:42:42 | |
Subtitles by Red Bee Media Ltd | 0:42:47 | 0:42:49 |