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On Real Rescues, firefighters from across a county are called to tackle a fire | 0:00:02 | 0:00:05 | |
racing through a commercial laundry. | 0:00:05 | 0:00:07 | |
A stack of clean washing has set alight spontaneously. | 0:00:07 | 0:00:11 | |
That's got quite a developed fire in there | 0:00:11 | 0:00:13 | |
threatening the other units. | 0:00:13 | 0:00:14 | |
When a driver is trapped in an overturned car by a collapsed wall, | 0:00:14 | 0:00:18 | |
even the police are surprised when they learn just how close to home this accident had happened. | 0:00:18 | 0:00:24 | |
-Oh, she's next door? -Yeah! | 0:00:31 | 0:00:32 | |
And it was a pleasure walking up the hill, | 0:00:32 | 0:00:34 | |
coming down's proving just a little harder. | 0:00:34 | 0:00:37 | |
So are you ready for a rest? | 0:00:37 | 0:00:39 | |
OK, ready, raise, lower. | 0:00:39 | 0:00:41 | |
Hello, and welcome to the Sussex police control room in Lewis. | 0:00:58 | 0:01:02 | |
40 staff are on duty dealing with | 0:01:02 | 0:01:04 | |
almost 1,500 calls a day and many turn into full-scale emergencies. | 0:01:04 | 0:01:09 | |
When fire traps you in your house, | 0:01:09 | 0:01:11 | |
the advice is to get the family into another room, | 0:01:11 | 0:01:13 | |
shut the door, put blankets against it to stop the fumes coming in. | 0:01:13 | 0:01:16 | |
One mum kept her head and saved her two young daughters | 0:01:16 | 0:01:20 | |
by going one step further. This is the call she made. | 0:01:20 | 0:01:23 | |
SHE COUGHS | 0:02:09 | 0:02:10 | |
Any fire in the house is serious | 0:02:11 | 0:02:14 | |
but from the information Abbi was giving me | 0:02:14 | 0:02:18 | |
the fact that she couldn't see and she had difficulty breathing, | 0:02:18 | 0:02:24 | |
I know the fire had taken real hold and she was in real danger. | 0:02:24 | 0:02:30 | |
Suddenly, after an uncontrollable fit of coughing... silence. | 0:03:02 | 0:03:07 | |
When Abbi stopped talking to me, that was really the worst part of the call. | 0:03:12 | 0:03:16 | |
It was the uncertainty, the not knowing | 0:03:16 | 0:03:20 | |
what had actually happened to her. | 0:03:20 | 0:03:23 | |
And, I did actually think the worst at some point. | 0:03:23 | 0:03:27 | |
I kept calling her in the hope that she was near the telephone | 0:03:30 | 0:03:35 | |
and she could actually hear me but she didn't answer. | 0:03:35 | 0:03:39 | |
At the other end of the call, unbeknown to John, | 0:03:39 | 0:03:42 | |
Abbi Mann has left the relative safety of her bedroom | 0:03:42 | 0:03:44 | |
to reach her two-year-old daughter in the other bedroom, | 0:03:44 | 0:03:47 | |
taking her older daughter with her. | 0:03:47 | 0:03:49 | |
Despite the choking smoke, Abbi manages to grab her youngest daughter from the other room. | 0:03:56 | 0:04:01 | |
The family are now hiding in the bathroom | 0:04:01 | 0:04:03 | |
where Abbi is quick thinking enough to soak a blanket with water. | 0:04:03 | 0:04:06 | |
Crouching over her children, she covers them all with a blanket. | 0:04:06 | 0:04:11 | |
It's now a waiting game. | 0:04:11 | 0:04:13 | |
I got to the point where I thought if I took one more breath | 0:04:13 | 0:04:16 | |
that would be it. | 0:04:16 | 0:04:18 | |
I honestly didn't know how many more breaths I could take of it. | 0:04:18 | 0:04:22 | |
And at that point, the firefighters arrive. | 0:04:22 | 0:04:25 | |
I didn't hear any sirens or anything like that. | 0:04:25 | 0:04:28 | |
The first thing I heard was a fireman's voice saying, | 0:04:28 | 0:04:30 | |
"They're in here. They're here. They're all here." | 0:04:30 | 0:04:33 | |
At that point, I blacked out and the next thing I know | 0:04:33 | 0:04:37 | |
is I'm outside being given mouth-to-mouth. | 0:04:37 | 0:04:40 | |
Against all the odds, Abbi and both of her children were safe. | 0:04:40 | 0:04:45 | |
There's no way I could leave a child. | 0:04:45 | 0:04:47 | |
You can't choose between your children. | 0:04:47 | 0:04:50 | |
At which point, was a snap decision to go and grab Poppy, as well. | 0:04:50 | 0:04:54 | |
As I went to go and get Poppy, Ellie stuck to me. | 0:04:54 | 0:04:57 | |
She was by my side. She did exactly as I asked her to do. | 0:04:57 | 0:05:01 | |
I'd taken the cover with me that had covered me and Ellie | 0:05:01 | 0:05:04 | |
and as I grabbed Poppy, and put them on the floor, | 0:05:04 | 0:05:07 | |
I wet it in the bath and put that over the girls. | 0:05:07 | 0:05:12 | |
Then just covered them up, basically. | 0:05:12 | 0:05:16 | |
Ellie put herself almost on top of her sister, as well, | 0:05:16 | 0:05:20 | |
to look after her baby sister. | 0:05:20 | 0:05:22 | |
For five years old, she was absolutely incredible. | 0:05:22 | 0:05:25 | |
She listened to everything. She stayed calm. | 0:05:25 | 0:05:27 | |
They both did exactly, at two and five, exactly what I asked them to do. | 0:05:27 | 0:05:32 | |
After 12 hours on oxygen and a short stay in hospital, | 0:05:32 | 0:05:36 | |
Abbi and her girls were allowed out to stay with relatives. | 0:05:36 | 0:05:40 | |
By getting both children under the wet blanket, | 0:05:40 | 0:05:43 | |
Abbi played a big part in saving their lives. | 0:05:43 | 0:05:47 | |
To look at my little girls now, you know, running about, playing, | 0:05:47 | 0:05:51 | |
Ellie's back at school, it is just a miracle. | 0:05:51 | 0:05:53 | |
It's an absolute miracle that we all survived. | 0:05:53 | 0:05:59 | |
If Abbi's smoke alarm hadn't woken her, | 0:05:59 | 0:06:01 | |
it could of been a very different story. | 0:06:01 | 0:06:04 | |
She knows that the call taker, John Dunkley | 0:06:04 | 0:06:07 | |
and the firefighters also had a big part to play. | 0:06:07 | 0:06:10 | |
If it wasn't for them then... | 0:06:10 | 0:06:11 | |
Yeah, they're absolutely amazing. | 0:06:11 | 0:06:14 | |
They really are my heroes. | 0:06:14 | 0:06:16 | |
I want to have a quick chat with Janice | 0:06:21 | 0:06:23 | |
-about a lady who phoned up concerned for some jewellery, wasn't she? -Yeah, absolutely. | 0:06:23 | 0:06:27 | |
She had had a burglary earlier and she'd had some jewellery stolen | 0:06:27 | 0:06:32 | |
and she really wanted these items back. | 0:06:32 | 0:06:34 | |
They were treasured items, you know. | 0:06:34 | 0:06:36 | |
So, she went around to the local pawnbrokers and jewellers... | 0:06:36 | 0:06:40 | |
-And described to them what it was like? -Absolutely! | 0:06:40 | 0:06:42 | |
To see if anybody was coming in to try and sell them any jewellery that fitted the description. | 0:06:42 | 0:06:47 | |
We had another call into the contact centre from a pawnbrokers | 0:06:47 | 0:06:51 | |
to say that somebody had been in with the items, or what looked like the items | 0:06:51 | 0:06:56 | |
and, quick thinking on their part, | 0:06:56 | 0:06:58 | |
they gave them, the jewellers gave them half the money | 0:06:58 | 0:07:01 | |
and asked them to come back a little bit later on | 0:07:01 | 0:07:04 | |
-for the rest of the money for the jewellery. -Then called you? | 0:07:04 | 0:07:07 | |
Then called us to let us know what was going on. | 0:07:07 | 0:07:09 | |
We then advised them, when the people came into the shop to get the rest of the money, | 0:07:09 | 0:07:15 | |
to give us a call on 999, obviously discreetly, | 0:07:15 | 0:07:18 | |
and we would get officers there. That's exactly what happened. | 0:07:18 | 0:07:21 | |
Officers arrived and arrested the persons | 0:07:21 | 0:07:23 | |
and got all the jewellery back for the lady. | 0:07:23 | 0:07:26 | |
So thanks to them, as well. | 0:07:26 | 0:07:27 | |
Yeah, absolutely. Quick thinking on the jeweller's part. | 0:07:27 | 0:07:30 | |
-What an excellent story. -Brilliant. Thank you. No problem. | 0:07:30 | 0:07:33 | |
Brilliant stuff! | 0:07:33 | 0:07:34 | |
I have just discovered my favourite story of the day so far. | 0:07:34 | 0:07:38 | |
Natalie is about to tell me. It involves a squirrel going nuts, | 0:07:38 | 0:07:42 | |
in a toilet, what was going on? | 0:07:42 | 0:07:44 | |
We received a call from a very distressed female | 0:07:44 | 0:07:47 | |
who said she had gone into her bathroom | 0:07:47 | 0:07:49 | |
and found a squirrel down the toilet, which was still alive, | 0:07:49 | 0:07:52 | |
-so she was quite upset. -So scrambling, making a bit of a mess, trying to get out? | 0:07:52 | 0:07:56 | |
Trying to get out, bit of panic, itself. | 0:07:56 | 0:07:58 | |
She was quite scared so we advised her to get a towel, wet it, | 0:07:58 | 0:08:03 | |
drape it around the toilet and then have the towel going out the window, which is what she did. | 0:08:03 | 0:08:08 | |
She closed the door, left it for a few minutes, | 0:08:08 | 0:08:11 | |
went back in and the squirrel had escaped. | 0:08:11 | 0:08:14 | |
-Fantastic! So it had climbed up the old wet towel? -It certainly did, yes. | 0:08:14 | 0:08:18 | |
Is that in part of your training? Is that part of the manual, page 3? | 0:08:18 | 0:08:21 | |
"If there is any squirrel stuck in the toilet, get a towel wet." | 0:08:21 | 0:08:24 | |
That's the one, yeah. It is in the manual, yes. | 0:08:24 | 0:08:26 | |
Amazing, I must get a copy of that. Natalie, thank you very much. | 0:08:26 | 0:08:29 | |
You're more than welcome, thank you. | 0:08:29 | 0:08:31 | |
Accidents can and do happen on the shortest of journeys | 0:08:31 | 0:08:34 | |
and in the next rescue a woman is trapped in an overturned car, | 0:08:34 | 0:08:38 | |
only a few feet from her own front door. | 0:08:38 | 0:08:41 | |
Littlehampton, all the emergency services including traffic officer, Bob Blair, | 0:08:42 | 0:08:47 | |
have been sent to a road accident. | 0:08:47 | 0:08:49 | |
SIRENS | 0:08:49 | 0:08:50 | |
We just had a call to a report of a vehicle which has overturned. | 0:08:50 | 0:08:53 | |
It's a residential area. | 0:08:53 | 0:08:55 | |
The lady driver of the car is still trapped within the vehicle. | 0:08:55 | 0:08:59 | |
We are a few minutes away and the first units | 0:08:59 | 0:09:02 | |
are just arriving on scene by the sound of it. | 0:09:02 | 0:09:04 | |
A quiet road has been taken over by a fleet of emergency vehicles, | 0:09:10 | 0:09:14 | |
all responding to this. | 0:09:14 | 0:09:16 | |
The overturned vehicle, a mobility car, lies near a smashed garden wall. | 0:09:18 | 0:09:23 | |
Fully conscious, the woman trapped inside has been communicating | 0:09:23 | 0:09:26 | |
with ambulance staff and fire crews. | 0:09:26 | 0:09:29 | |
We have the details of this lady. | 0:09:29 | 0:09:30 | |
-She hit the wall and ended up at the side of the vehicle. -Right. | 0:09:30 | 0:09:33 | |
-There's no witnesses. -OK. | 0:09:33 | 0:09:35 | |
Bob and his colleagues need to try and piece together what's happened | 0:09:35 | 0:09:39 | |
when no other person, or vehicle, appears to have been involved. | 0:09:39 | 0:09:43 | |
-Who's the unfortunate wall owner? -Me. | 0:09:43 | 0:09:46 | |
That's you, is it? Right. | 0:09:46 | 0:09:48 | |
I looked out of my kitchen window and I saw something move. | 0:09:48 | 0:09:51 | |
At least you weren't doing your garden at the time. | 0:09:51 | 0:09:53 | |
It's a good job I wasn't! | 0:09:53 | 0:09:55 | |
That young lad was just coming around the corner on his bike | 0:09:57 | 0:10:00 | |
and he saw the bricks and when I came out, he was on his mobile. | 0:10:00 | 0:10:03 | |
-I said, "are you ringing the emergency services?" He said, "Yes." -Are you OK? | 0:10:03 | 0:10:07 | |
-No, I'm a little bit shook up. -You're shocked. | 0:10:07 | 0:10:09 | |
-Especially seeing her. -Yeah, absolutely. | 0:10:09 | 0:10:11 | |
-And she's a next-door neighbour, as well. -Oh, she's next-door?! | 0:10:11 | 0:10:15 | |
Yeah. Number one. | 0:10:15 | 0:10:17 | |
-Oh, right. OK. -Didn't you know? -No, wow! | 0:10:17 | 0:10:21 | |
Crumpled against the left-hand door of her car, that's lying on the road, | 0:10:21 | 0:10:25 | |
Lorraine is trapped in an uncomfortable position | 0:10:25 | 0:10:28 | |
after falling across from the driver's seat. | 0:10:28 | 0:10:32 | |
She hasn't been able to answer yet as to how | 0:10:32 | 0:10:35 | |
she managed to travel from her driveway, via neighbour, Christine's wall, | 0:10:35 | 0:10:39 | |
to end up in this position. | 0:10:39 | 0:10:42 | |
But she does have a favour to ask of Bob. | 0:10:42 | 0:10:46 | |
Lorraine was only heading out for a moment, | 0:10:48 | 0:10:51 | |
so she asked Bob if he can fetch her a change of clothes for hospital. | 0:10:51 | 0:10:55 | |
She needs some bottoms from the house, would you be happy to come with me to the house? | 0:10:55 | 0:11:00 | |
-Yeah, but the front door's locked. -Apparently the back one's open. | 0:11:00 | 0:11:03 | |
It might be more suitable for you to go through her drawers. | 0:11:03 | 0:11:07 | |
Firefighters have removed the back seats of the car for access. | 0:11:07 | 0:11:10 | |
As she hasn't complained of any neck or back pain, | 0:11:10 | 0:11:14 | |
the medical team are happy that she can be gently lifted and eased out | 0:11:14 | 0:11:17 | |
to the waiting stretcher. | 0:11:17 | 0:11:19 | |
But Lorraine does have some nasty cuts to her right arm | 0:11:26 | 0:11:29 | |
and shoulder. They definitely will need some further medical attention. | 0:11:29 | 0:11:34 | |
Bob brings her a change of clothes. | 0:11:43 | 0:11:45 | |
The house is completely insecure. | 0:11:45 | 0:11:48 | |
Christine agrees to watch over her neighbour's property | 0:11:48 | 0:11:52 | |
until Lorraine's husband can come back to lock up properly. | 0:11:52 | 0:11:55 | |
Lorraine will be patched up at Worthing Hospital. | 0:11:56 | 0:12:00 | |
Christine's wondering who will now patch up her wall? | 0:12:00 | 0:12:03 | |
-Will the fireman clear all this? -We'll make it safe. | 0:12:03 | 0:12:07 | |
Otherwise I'll have to come out and do it, you see. | 0:12:07 | 0:12:10 | |
As Lorraine was driving a brand-new automatic car, | 0:12:10 | 0:12:14 | |
Bob's suspects that after reversing out of her drive | 0:12:14 | 0:12:17 | |
she may have made a common mistake of hitting the accelerator | 0:12:17 | 0:12:21 | |
rather than the brake when she started to move forward. | 0:12:21 | 0:12:24 | |
It's an automatic vehicle, so whether she's accidentally | 0:12:24 | 0:12:27 | |
pressed the accelerator instead of the brake. | 0:12:27 | 0:12:30 | |
Literary, she's come from the house next door | 0:12:30 | 0:12:32 | |
and within a space of 20 yards managed to turn the vehicle over. | 0:12:32 | 0:12:36 | |
We're not sure exactly what happened but we'll make some enquiries and work it out. | 0:12:36 | 0:12:40 | |
Lorraine's got off lightly considering | 0:12:41 | 0:12:44 | |
to topple the wall and tip over suggests | 0:12:44 | 0:12:46 | |
she must have accelerated at some speed. | 0:12:46 | 0:12:50 | |
In the meantime, the operation to clean up the neighbourhood continues. | 0:12:50 | 0:12:54 | |
-So new it hasn't even had time to get dirty yet! -No. | 0:13:00 | 0:13:04 | |
Back on its wheels, Lorraine's mobility car will now be | 0:13:12 | 0:13:15 | |
delivered to the recovery yard where it will wait until | 0:13:15 | 0:13:18 | |
she can get back on her feet. | 0:13:18 | 0:13:21 | |
Lorraine needed several stitches in her arm. Her car was a write-off. | 0:13:25 | 0:13:30 | |
Now, a little bit earlier on we heard from Liz who was promising us | 0:13:32 | 0:13:36 | |
she was going to tell us about how she helped a man in a house stuck in the bath. | 0:13:36 | 0:13:41 | |
I want some more details. How did it all start? | 0:13:41 | 0:13:44 | |
We took a call from a GP | 0:13:44 | 0:13:47 | |
who had been contacted by the man's neighbours. | 0:13:47 | 0:13:50 | |
They'd been trying to contact him for a couple of days, | 0:13:50 | 0:13:53 | |
knocking on the door. | 0:13:53 | 0:13:55 | |
Although, he'd been speaking to them, they couldn't get him to actually open the door. | 0:13:55 | 0:13:59 | |
He was saying to let themselves in and he was in the bath. | 0:13:59 | 0:14:02 | |
The GP attended the address and contacted us | 0:14:04 | 0:14:07 | |
because she was getting the same response from him | 0:14:07 | 0:14:10 | |
and wanted to access the property and check on his welfare. | 0:14:10 | 0:14:14 | |
It sounds as if the elderly man was confused, maybe injured. | 0:14:14 | 0:14:17 | |
What did you do? You sent the boys in, did you? | 0:14:17 | 0:14:20 | |
We assigned it for a unit to attend the address. | 0:14:20 | 0:14:23 | |
The officers went. | 0:14:23 | 0:14:25 | |
They also spoke to him, could speak to him through the door | 0:14:25 | 0:14:28 | |
but couldn't get him to come and open the door. | 0:14:28 | 0:14:31 | |
We contacted the Fire Brigade and asked them to assist us for gaining entry to the address. | 0:14:31 | 0:14:36 | |
-They attended and entry was gained through the kitchen window. -Right. | 0:14:36 | 0:14:40 | |
Once they were in the property, they did find the man. | 0:14:40 | 0:14:45 | |
Unfortunately, he was in the bath. | 0:14:45 | 0:14:47 | |
He had a fall and had a laceration to his head. | 0:14:47 | 0:14:51 | |
He had head injuries. How long had he been there? | 0:14:51 | 0:14:53 | |
-They think he was there for at least a day, probably more. -Oh, poor man. | 0:14:53 | 0:14:58 | |
And so the paramedics went in? | 0:14:58 | 0:14:59 | |
The paramedics attended and fortunately, because of the neighbours' concern, | 0:14:59 | 0:15:04 | |
we were able to get there and assist him and the paramedics were able to look after him. | 0:15:04 | 0:15:08 | |
It just shows you if the neighbour hadn't been concerned, | 0:15:08 | 0:15:11 | |
-he could have been there for days, couldn't he? -Yeah. | 0:15:11 | 0:15:13 | |
The neighbours realised that it was out of character for him, | 0:15:13 | 0:15:17 | |
the way that he was responding when they were knocking on the door | 0:15:17 | 0:15:20 | |
and from our point of view, if there is that kind of concern, | 0:15:20 | 0:15:24 | |
we would rather someone let us know and we checked it out. | 0:15:24 | 0:15:27 | |
We can do as we did in this situation and help someone. | 0:15:27 | 0:15:30 | |
Well done you, and well done the neighbours. | 0:15:30 | 0:15:32 | |
It's late on a weekday evening when police officer on patrol | 0:15:35 | 0:15:39 | |
spots smoke pouring out of a commercial laundry. | 0:15:39 | 0:15:42 | |
The fire is so big crews are called in from several stations. | 0:15:42 | 0:15:46 | |
There are no signs of arson or any other obvious cause. | 0:15:46 | 0:15:49 | |
The firefighters are tackling a fire that appears to have started itself. | 0:15:49 | 0:15:54 | |
SIRENS | 0:15:54 | 0:15:55 | |
It's the early hours of the morning. | 0:15:59 | 0:16:01 | |
Southampton's Green Watch have been called across the city | 0:16:01 | 0:16:05 | |
to tackle a large fire on an industrial estate. | 0:16:05 | 0:16:07 | |
We're going on what's called eight pumping appliances | 0:16:09 | 0:16:12 | |
and water tenders already in attendance. | 0:16:12 | 0:16:15 | |
The fire service are taking no chances. | 0:16:17 | 0:16:19 | |
When Green Watch arrive there are ten appliances in all | 0:16:19 | 0:16:23 | |
with 60 firefighters. | 0:16:23 | 0:16:24 | |
They'll work in relay to knock back the fire. | 0:16:24 | 0:16:27 | |
It's in a large commercial laundry, | 0:16:27 | 0:16:30 | |
washing hotel linen as well as heavy duty industrial overalls. | 0:16:30 | 0:16:34 | |
Plenty of material to feed the flames | 0:16:34 | 0:16:36 | |
which are threatening the units next door. | 0:16:36 | 0:16:38 | |
Green Watch manager, Sean, signs his crew in with control. | 0:16:41 | 0:16:44 | |
3BA, suited and booted in your sector. Ready to go. | 0:16:44 | 0:16:49 | |
-OK, as they all down there? -They're down there, yeah. | 0:16:49 | 0:16:52 | |
OK, thanks very much. | 0:16:52 | 0:16:53 | |
With so many fire crews on site, | 0:16:53 | 0:16:56 | |
this has to be a highly organised attack on the flames. | 0:16:56 | 0:16:59 | |
The position of every firefighter recorded. | 0:16:59 | 0:17:02 | |
The first crews arrived to find the building locked up, | 0:17:02 | 0:17:05 | |
allowing the flames to super heat the inside. | 0:17:05 | 0:17:08 | |
When we turned up, the building was all sealed up. | 0:17:08 | 0:17:11 | |
Our initial actions were to try make a forced entry. | 0:17:11 | 0:17:14 | |
We've removed the roller shutter door to gain access into the loading bay. | 0:17:14 | 0:17:18 | |
With a new supply of oxygen, through the opening, | 0:17:18 | 0:17:20 | |
the fire surged and flames soon breached the roof. | 0:17:20 | 0:17:23 | |
But it also provided an escape for the super heated gases, | 0:17:25 | 0:17:28 | |
making it easier for the firefighters to work. | 0:17:28 | 0:17:31 | |
An aerial ladder platform's in place | 0:17:32 | 0:17:35 | |
to pour thousands of gallons of water through the holes in the roof. | 0:17:35 | 0:17:38 | |
Dan Tasker is in charge of the operation. | 0:17:40 | 0:17:43 | |
That's got quite a developed fire in there | 0:17:43 | 0:17:46 | |
which is threatening the other two units. | 0:17:46 | 0:17:48 | |
For that reason we've got a lot of crews deployed in there, | 0:17:48 | 0:17:51 | |
just basically holding the fire in check. | 0:17:51 | 0:17:53 | |
We've got an aerial ladder platform that's also keeping the fire in check from above, | 0:17:53 | 0:17:56 | |
just stopping it from spreading through the rest of the building. | 0:17:56 | 0:17:59 | |
We've got crews in the other buildings, just checking there's nobody inside. | 0:17:59 | 0:18:03 | |
Making sure that's clear and there's no fire spread. | 0:18:03 | 0:18:05 | |
At the moment, it seems to be going quite well. | 0:18:05 | 0:18:08 | |
We've got the fire in check. | 0:18:08 | 0:18:09 | |
We're making good progress on that. | 0:18:09 | 0:18:11 | |
All things being good, we should be able to get a fire surround message quite soon. | 0:18:11 | 0:18:16 | |
Fire surround means they've contained the fire, | 0:18:18 | 0:18:20 | |
stopping it in its tracks. | 0:18:20 | 0:18:22 | |
The next job is extinguishing the remaining flames | 0:18:22 | 0:18:25 | |
but it's not going to be easy. | 0:18:25 | 0:18:27 | |
There's masses of laundry materials. | 0:18:27 | 0:18:29 | |
There's clothing, textiles, that sort of thing. That's what we got to fight at the moment. | 0:18:29 | 0:18:33 | |
Quite awkward as far as extinguishing it | 0:18:33 | 0:18:34 | |
because there's a lot of it and it's quite tightly bundled. | 0:18:34 | 0:18:38 | |
We're going to be here a little while, I think. | 0:18:38 | 0:18:40 | |
Anxiously watching the drama unfold is the laundry manager, Scott. | 0:18:40 | 0:18:44 | |
He was the first to tell his boss, David, his business was on fire. | 0:18:44 | 0:18:49 | |
When I first got the call about the fire, | 0:18:49 | 0:18:51 | |
the first thing that goes through your mind is, | 0:18:51 | 0:18:54 | |
this is not going to be a small fire. | 0:18:54 | 0:18:56 | |
You don't have a small fire in a laundry, not in the middle of the night. | 0:18:56 | 0:18:59 | |
In a funny way, I was prepared when I got there. | 0:19:01 | 0:19:03 | |
I knew what I was going to see. | 0:19:03 | 0:19:05 | |
Still smoke coming out. | 0:19:05 | 0:19:07 | |
A lot of laundry smoking outside on the yard | 0:19:07 | 0:19:13 | |
and on the cages that we keep the laundry in. | 0:19:13 | 0:19:16 | |
Spreading it out on the floor, dousing it down, | 0:19:16 | 0:19:18 | |
making sure there was no chance of further fire. | 0:19:18 | 0:19:21 | |
I was rather sad. | 0:19:21 | 0:19:23 | |
David's company prides itself on cleanliness and safety. | 0:19:25 | 0:19:28 | |
It's tough to watch the stock in such a state | 0:19:28 | 0:19:30 | |
but everything must be damped down. | 0:19:30 | 0:19:33 | |
This is very difficult to get into, without pulling it all out | 0:19:33 | 0:19:36 | |
and going through it all. It does create a lot of mess. | 0:19:36 | 0:19:41 | |
It's now 3am, there's still the odd flare-up, | 0:19:44 | 0:19:47 | |
but the fire is mostly out. | 0:19:47 | 0:19:49 | |
Rich Green and Adam Bundle have finished their stint inside. | 0:19:49 | 0:19:52 | |
Yet, just loads of cages of laundry, mate. | 0:19:52 | 0:19:55 | |
There was fire on the ground floor | 0:19:57 | 0:19:58 | |
and then there was a mezzanine floor, as well. | 0:19:58 | 0:20:01 | |
That was well alight. | 0:20:01 | 0:20:03 | |
We just started up front and worked our way to the back and put it out. | 0:20:03 | 0:20:07 | |
Incident commander, Dan, is pleased with the way things have gone. | 0:20:07 | 0:20:11 | |
We've made a really good stop on the fire. | 0:20:11 | 0:20:13 | |
The good news is we've had no injuries to firefighters. | 0:20:13 | 0:20:15 | |
There's no other further damage to the other two units, | 0:20:15 | 0:20:18 | |
or the surrounding environment. | 0:20:18 | 0:20:20 | |
Hopefully, come tomorrow morning, business continuity will resume | 0:20:20 | 0:20:24 | |
for all the other units in this area. | 0:20:24 | 0:20:26 | |
Now the fire's dealt with, | 0:20:31 | 0:20:32 | |
they can begin their investigation into how it started. | 0:20:32 | 0:20:35 | |
Their findings are not conclusive but all evidence suggests the fire started itself. | 0:20:36 | 0:20:42 | |
We believe they've ruled out arson. | 0:20:42 | 0:20:44 | |
They've ruled out electrical, they've ruled out chemical. | 0:20:44 | 0:20:47 | |
There was nobody on site. | 0:20:47 | 0:20:48 | |
Therefore, the only conclusion we've reached at the moment is what they call spontaneous combustion. | 0:20:48 | 0:20:53 | |
Which given the right degree of contamination in garments, | 0:20:53 | 0:20:57 | |
and the right degree of heat and the inability of the garments easily dissipate the heat, | 0:20:57 | 0:21:03 | |
can give rise to what they call self heating. | 0:21:03 | 0:21:07 | |
In the sense a garment can not just get cooler | 0:21:07 | 0:21:11 | |
but it can get hotter, until it may reach a point of charring | 0:21:11 | 0:21:16 | |
and then more oxygen being drawn in, it can eventually ignite. | 0:21:16 | 0:21:19 | |
The fire has destroyed £250,000 of machinery. | 0:21:20 | 0:21:25 | |
That'll be covered by insurance | 0:21:25 | 0:21:26 | |
but David's main concern was his customers. | 0:21:26 | 0:21:28 | |
Thanks to the firefighters swift action, not all was lost. | 0:21:28 | 0:21:33 | |
Raking through what the firemen had pulled out, | 0:21:34 | 0:21:37 | |
we rescued about 70 to 75% | 0:21:37 | 0:21:39 | |
of customer stock and customer garments. | 0:21:39 | 0:21:44 | |
I think their response, and the speed that the fire crews got out | 0:21:44 | 0:21:49 | |
and the number of vehicles they had available to them, was amazing. | 0:21:49 | 0:21:53 | |
It appears this fire started itself. A case of spontaneous ignition. | 0:21:56 | 0:22:00 | |
Last series, we heard how this church was gutted by fire | 0:22:00 | 0:22:04 | |
after a rag soaked with linseed oil was left in a rubbish bin. | 0:22:04 | 0:22:09 | |
Well, we've got Mark Hobbs, an expert I should say | 0:22:09 | 0:22:12 | |
-in linseed oil fires, no fire and rescue service. -If you say so, Chris. | 0:22:12 | 0:22:17 | |
I'm not a scientist, I don't quite understand the details | 0:22:17 | 0:22:19 | |
but how does this happen? | 0:22:19 | 0:22:22 | |
I'm not a scientist either, Chris. In technical terms, it's oxidation. | 0:22:22 | 0:22:25 | |
It's a reaction with oxygen in the atmosphere all around. | 0:22:25 | 0:22:29 | |
Certain oils, in particular linseed oil, is particularly prone, | 0:22:29 | 0:22:32 | |
will react with oxygen in the air | 0:22:32 | 0:22:34 | |
and the way it dries itself out as a by-product, it creates heat. | 0:22:34 | 0:22:38 | |
If you use the product on a rag, and you don't lay it out for the heat to get away, dissipate, | 0:22:38 | 0:22:44 | |
there's a chance that it can create so much heat it can cause a fire. | 0:22:44 | 0:22:48 | |
Which must surprise a lot of people at home. | 0:22:48 | 0:22:51 | |
What I don't understand, in this laundry, the clothes, the materials were clean. | 0:22:51 | 0:22:55 | |
Even after washing, in a washing machine, | 0:22:57 | 0:22:59 | |
there will be a residue of oil. | 0:22:59 | 0:23:01 | |
I'm not sure what was on these clothes in this particular case, | 0:23:01 | 0:23:04 | |
it could have been linseed oil, it could have been vegetable oil or any other oil. | 0:23:04 | 0:23:07 | |
There will, invariably, be some sort of residue left. | 0:23:07 | 0:23:11 | |
Once they've been cleaned, presumably they're put into a tumble dryer | 0:23:11 | 0:23:14 | |
and that will create heat and if they take them out of the tumble dryer and stack them tightly, | 0:23:14 | 0:23:19 | |
that heat can't escape, it could cause a situation where a fire could occur. | 0:23:19 | 0:23:23 | |
I'm panicking now because I've oiled my cricket bat with my linseed oil rag. | 0:23:23 | 0:23:26 | |
I'm thinking, I might have knocked up a whole load of vegetable oil | 0:23:26 | 0:23:29 | |
that I spilt in the kitchen and I just throw it in the bin, should I be worried? | 0:23:29 | 0:23:32 | |
With linseed oil, you need to take precautions | 0:23:32 | 0:23:34 | |
and if you read the back of the bottle when you next use it, | 0:23:34 | 0:23:37 | |
you'll find there is a warning on the quite clearly, | 0:23:37 | 0:23:39 | |
which tells you how to safely dispose of the rags. | 0:23:39 | 0:23:42 | |
With the vegetable oil, it's not such a product to the same extent as linseed oil | 0:23:42 | 0:23:46 | |
but it's not so likely to cause a fire. | 0:23:46 | 0:23:48 | |
And generally, in my experience in the fire service experience with vegetable oil in laundries, | 0:23:48 | 0:23:53 | |
its commercial laundries where you've got large amounts of tea towels | 0:23:53 | 0:23:57 | |
which are stacked tightly together. | 0:23:57 | 0:23:59 | |
In your own home environment, you're not going have a large pile of tea towels, no doubt. | 0:23:59 | 0:24:04 | |
What people should be aware of in their home, as well as commercial laundries, | 0:24:04 | 0:24:08 | |
you should always leave your tumble dryer to complete its cycle. | 0:24:08 | 0:24:11 | |
At the end of the cycle it goes through a cooling stage. | 0:24:11 | 0:24:14 | |
If you turn it off before it gets to that stage, | 0:24:14 | 0:24:16 | |
and leave the items in there, they're at a temperature where, | 0:24:16 | 0:24:19 | |
if there is a product like linseed oil on the clothing, | 0:24:19 | 0:24:21 | |
it could be a risk. | 0:24:21 | 0:24:23 | |
Brilliant, OK, I can get some advice from your website? | 0:24:23 | 0:24:25 | |
Some time ago we set up a website, it's www.blackmuseum.info. | 0:24:25 | 0:24:30 | |
Your viewers are quite welcome to go in there | 0:24:30 | 0:24:32 | |
and there's a number of cases on there to do with the causes of fire | 0:24:32 | 0:24:35 | |
but linseed oil and spontaneous combustion is on there. | 0:24:35 | 0:24:38 | |
There's also a section on there which we would be really interested to get their own stories | 0:24:38 | 0:24:43 | |
because we typically only attend 20% of fires in the country | 0:24:43 | 0:24:46 | |
and 80% are unreported to us. | 0:24:46 | 0:24:48 | |
That would be really useful for them to visit the site, | 0:24:48 | 0:24:50 | |
see some of these cases and also if they can give us information. | 0:24:50 | 0:24:54 | |
OK, Mark, thank you very much indeed. | 0:24:54 | 0:24:55 | |
I'm just going to call my mum, Lou, because I've left the rags from my linseed oil bat in the bin. | 0:24:55 | 0:25:00 | |
Go call her. | 0:25:00 | 0:25:01 | |
SIREN BLARES | 0:25:05 | 0:25:06 | |
Ashdown Forest, Sussex. It's just after 6pm, and PC Shelley Marder | 0:25:06 | 0:25:11 | |
has been called to an accident on a country road. | 0:25:11 | 0:25:14 | |
We've had a report of a car that's lost control and... | 0:25:15 | 0:25:20 | |
..has rolled in the road. | 0:25:22 | 0:25:24 | |
-POLICE RADIO: -A member of the public says the driver appears drunk and is staggering all over the place. | 0:25:24 | 0:25:28 | |
SIREN BLARES | 0:25:28 | 0:25:30 | |
PC Marder arrives to find the car has come to rest on its roof. | 0:25:32 | 0:25:37 | |
-PC Marder, is this your vehicle? -It is my mum's. | 0:25:37 | 0:25:39 | |
-OK. Were you driver at the time of the crash? -Yes. | 0:25:39 | 0:25:42 | |
The driver appears to have escaped completely unharmed. | 0:25:42 | 0:25:45 | |
-You're on the insurance to drive the vehicle? -Yes, obviously. | 0:25:45 | 0:25:49 | |
OK, I'm only just asking. | 0:25:49 | 0:25:50 | |
He's blaming the accident on an animal dashing out into the road. | 0:25:50 | 0:25:55 | |
..a fox. Shoots out in the middle the road, I make a quick swerve, | 0:25:55 | 0:26:00 | |
and then it just hits it, then I tried to correct it and it just... | 0:26:00 | 0:26:04 | |
-OK, sir. Have you had anything to drink this evening? -No. | 0:26:04 | 0:26:07 | |
-Nothing at all? -No. Give me a breathalyser. -I will do. | 0:26:07 | 0:26:10 | |
The driver's not bothered about taking a breath test, | 0:26:10 | 0:26:13 | |
however, he's refusing medical attention, and not very graciously. | 0:26:13 | 0:26:17 | |
-..OK? -I don't want nothing to do with them. | 0:26:17 | 0:26:20 | |
-OK, if he's refusing, that's fine. -Cause you was RUDE to me! -I wasn't. -BLEEP -was! | 0:26:21 | 0:26:26 | |
Er, language, please. I don't want to hear that sort of language. | 0:26:26 | 0:26:30 | |
Don't go anywhere. | 0:26:30 | 0:26:31 | |
Shelley's getting suspicious, as the driver is trying to get something out of the car. | 0:26:31 | 0:26:36 | |
He says he wants a smoke, | 0:26:36 | 0:26:37 | |
but Shelley thinks he has something in there he doesn't want her to see. | 0:26:37 | 0:26:42 | |
Right, let's leave your tobacco. I'll get that out for you in the minute. | 0:26:42 | 0:26:45 | |
Shelley is convinced the breathalyser will go some way | 0:26:45 | 0:26:48 | |
-to explaining this accident. -OK. | 0:26:48 | 0:26:51 | |
Come and stand here, I'm talking to you. | 0:26:51 | 0:26:53 | |
OK, nice deep breath and blow into the machine till I tell you to stop. | 0:26:53 | 0:26:56 | |
BREATHALYSER BEEPS | 0:26:56 | 0:26:59 | |
That's it, brilliant. Stop. | 0:26:59 | 0:27:01 | |
Pop that in your bag for you. | 0:27:02 | 0:27:04 | |
The result comes as a surprise to PC Marder, but not to the driver. | 0:27:04 | 0:27:08 | |
Zero, OK? | 0:27:08 | 0:27:10 | |
Magic. | 0:27:10 | 0:27:11 | |
That's fine, everyone involved in the collision is always breathalysed. | 0:27:11 | 0:27:15 | |
Passing the breathalyser hasn't made him many more cooperative. | 0:27:15 | 0:27:19 | |
Has he signed it? | 0:27:19 | 0:27:21 | |
Don't worry about it, and go away. | 0:27:21 | 0:27:22 | |
Have you contacted your mum? | 0:27:22 | 0:27:25 | |
Shelley needs to check out every detail of the driver's story. | 0:27:25 | 0:27:28 | |
Yes, please, I was wondering whether you could do a check, please? | 0:27:28 | 0:27:31 | |
Is the male on the insurance to drive the vehicle? | 0:27:31 | 0:27:35 | |
-RADIO RESPONSE: -Yes. | 0:27:35 | 0:27:37 | |
Although the story about the car has checked out, his erratic behaviour | 0:27:37 | 0:27:40 | |
is suspicious, especially his aggression towards the paramedics. | 0:27:40 | 0:27:45 | |
He was really, really aggressive. | 0:27:45 | 0:27:47 | |
-Yeah, -"BLEEP -don't want your help," and we're like, look... | 0:27:47 | 0:27:50 | |
Shelley suspects the driver may be under the influence of drugs, but, | 0:27:50 | 0:27:53 | |
because of his volatile nature, is unwilling to search him until backup arrives. | 0:27:53 | 0:27:58 | |
In the meantime, she needs to get the traffic moving. | 0:27:58 | 0:28:02 | |
Where's the bus driver? Ah, there you are. | 0:28:02 | 0:28:05 | |
Do you think you can fit through there? | 0:28:05 | 0:28:08 | |
Pardon? Not with the trees? | 0:28:08 | 0:28:10 | |
Trees and the bend. No, no, seriously. | 0:28:12 | 0:28:14 | |
OK, all right. I'll get these lot down here then. | 0:28:14 | 0:28:17 | |
One, two, three, go. | 0:28:17 | 0:28:19 | |
That's it. | 0:28:20 | 0:28:22 | |
First priority is to get the paramedics away to their next call. | 0:28:22 | 0:28:26 | |
Our ambulance is standing down to go to a RTC in Edenbridge. | 0:28:26 | 0:28:30 | |
Have we had it through yet? Back! Go back! | 0:28:30 | 0:28:34 | |
SIRENS BLARE I didn't say "Come through!" | 0:28:34 | 0:28:36 | |
The unwanted ambulance heads off to another accident | 0:28:39 | 0:28:42 | |
and police back-up arrives in the form of PC Alan Williams. | 0:28:42 | 0:28:45 | |
Shelley shares her concerns. | 0:28:45 | 0:28:48 | |
I don't want to search him on my own, because he's been quite aggressive to people. | 0:28:48 | 0:28:53 | |
-OK. -So would you be able to help me? -Yeah, of course I will. -That's fine. | 0:28:53 | 0:28:56 | |
PC Williams immediately notices | 0:28:57 | 0:29:00 | |
signs of possible drug use. | 0:29:00 | 0:29:02 | |
So, what I'm saying to you, mate, is - you're pupils look very dilated, | 0:29:02 | 0:29:06 | |
-OK...? -I just had a -BLEEP -accident! | 0:29:06 | 0:29:09 | |
Stop swearing at me, right? | 0:29:09 | 0:29:10 | |
-Have you got anything on you you shouldn't have, sir? -No. | 0:29:10 | 0:29:12 | |
The driver was seen throwing something over the fence | 0:29:12 | 0:29:15 | |
after the accident. Shelley found a bag | 0:29:15 | 0:29:17 | |
of items related to drug use. | 0:29:17 | 0:29:20 | |
There's now enough reason to arrest him. | 0:29:20 | 0:29:23 | |
You're under arrest on suspicion of possession | 0:29:23 | 0:29:25 | |
of a controlled substance - you do not have to say anything, | 0:29:25 | 0:29:28 | |
but it may harm your defence if you do not mention when questioned | 0:29:28 | 0:29:31 | |
something which you later rely on in court. | 0:29:31 | 0:29:33 | |
Anything you do say may be given in evidence. | 0:29:33 | 0:29:35 | |
Do you understand? | 0:29:35 | 0:29:36 | |
-Of course I understand. -That's fine. | 0:29:36 | 0:29:38 | |
As the driver's pockets are searched, Shelley continues | 0:29:38 | 0:29:42 | |
to scan the area he was seen throwing packages. | 0:29:42 | 0:29:45 | |
I've found some more drugs, the same place I found the other bag. | 0:29:47 | 0:29:51 | |
And from the description of what the members of the public told me, | 0:29:51 | 0:29:54 | |
I've just found a large quantity of, erm, | 0:29:54 | 0:29:59 | |
cocaine and cannabis. | 0:29:59 | 0:30:01 | |
The recovery vehicle has arrived. It will right the car, | 0:30:01 | 0:30:05 | |
enabling the police to have a better look inside. | 0:30:05 | 0:30:09 | |
There's nothing fallen out that I can see. | 0:30:17 | 0:30:20 | |
A cursory search reveals no more drugs. | 0:30:20 | 0:30:22 | |
The car will be searched by a specialist dog unit later. | 0:30:22 | 0:30:26 | |
He was proper having a search underneath there... | 0:30:28 | 0:30:31 | |
At the police station later, the driver tested positive for drugs. | 0:30:31 | 0:30:35 | |
He pleaded guilty to driving while unfit through drugs. | 0:30:35 | 0:30:39 | |
Mobile phones give us all a sense of security. | 0:30:44 | 0:30:46 | |
If anything happens while we're off the beaten track, | 0:30:46 | 0:30:49 | |
we're almost certain to be able to get help. | 0:30:49 | 0:30:51 | |
But it's not always as easy as that - the most scenic spots | 0:30:51 | 0:30:55 | |
are often the hardest for emergency services to reach. | 0:30:55 | 0:30:58 | |
Paramedic Sam Mason is heading out on an emergency call to a man | 0:31:01 | 0:31:04 | |
who has fallen and landed badly on his ankle. | 0:31:04 | 0:31:07 | |
It's happened on a hill popular with walkers and inaccessible to vehicles. | 0:31:07 | 0:31:11 | |
The local ambulance crew | 0:31:11 | 0:31:13 | |
has had to call the Hazardous Area Emergency Team in | 0:31:13 | 0:31:16 | |
to help get him out. | 0:31:16 | 0:31:18 | |
We're almost at scene - are you bringing the Polaris? | 0:31:18 | 0:31:20 | |
Polaris is an all-terrain vehicle | 0:31:20 | 0:31:22 | |
used to carry casualties across very rough terrain. | 0:31:22 | 0:31:26 | |
But when paramedic Sam Mason reaches St Catherine's Hill, | 0:31:26 | 0:31:29 | |
she can see they won't be able to use it here. | 0:31:29 | 0:31:32 | |
It's not going to be a Polaris job | 0:31:32 | 0:31:35 | |
because of the kissing gate, to get up the hill. | 0:31:35 | 0:31:39 | |
The only way onto the hill is through a gate - on foot. | 0:31:39 | 0:31:43 | |
It's a steep climb, and Sam needs some directions from her colleague - | 0:31:43 | 0:31:46 | |
already with the injured man. | 0:31:46 | 0:31:48 | |
Hi, Simon - it's Sam from the HART team. Where the road | 0:31:48 | 0:31:51 | |
forks off to its left and right, which way are you? | 0:31:51 | 0:31:54 | |
Okey-dokey. | 0:31:55 | 0:31:57 | |
She finds them - Simon has already carried out | 0:31:57 | 0:32:00 | |
basic health checks on the man. | 0:32:00 | 0:32:02 | |
He was quite happily walking up, | 0:32:02 | 0:32:05 | |
got a bit of a pearler - did your ankle go underneath you | 0:32:05 | 0:32:08 | |
or did it go away from you? | 0:32:08 | 0:32:10 | |
There is little doubt that the man's ankle is broken - | 0:32:10 | 0:32:14 | |
he heard it crack as he fell. | 0:32:14 | 0:32:15 | |
..a previous compound fracture, | 0:32:15 | 0:32:18 | |
so he's got a plate, and it sounds like | 0:32:18 | 0:32:19 | |
-it's just below the plate level. -OK. | 0:32:19 | 0:32:21 | |
So, the problem is, we can either get the helicopter to the top | 0:32:21 | 0:32:24 | |
or someone to the bottom. | 0:32:24 | 0:32:26 | |
Clare McGonagall is a team leader of the Hazardous Area Response Team. | 0:32:26 | 0:32:30 | |
She radios for more help, as Simon continues to monitor the casualty. | 0:32:30 | 0:32:34 | |
The ambulance crews are going to have to carry the injured man | 0:32:34 | 0:32:38 | |
down the hill - it's a sunny day, | 0:32:38 | 0:32:40 | |
but muddy and very slippery under foot. | 0:32:40 | 0:32:43 | |
The grass each side of it is not too bad at all. | 0:32:43 | 0:32:45 | |
-It's just the muddy bit. -It's just the muddy centre of it. | 0:32:45 | 0:32:48 | |
It's more... many hands make light work. | 0:32:48 | 0:32:49 | |
The reinforcements have brought with them a special body splint, | 0:32:49 | 0:32:53 | |
which unfolds to be used as a stretcher. | 0:32:53 | 0:32:56 | |
But before they can move him, his leg must be immobilised. | 0:32:56 | 0:32:59 | |
This splint - we're going to form it round your right leg, | 0:32:59 | 0:33:03 | |
and then, by a process of suction and magic, | 0:33:03 | 0:33:07 | |
-suck all the air out of it, make it hard. -OK. | 0:33:07 | 0:33:10 | |
Once that's holding your leg really still, we're quite optimistic | 0:33:10 | 0:33:14 | |
it's going to take your pain away. | 0:33:14 | 0:33:16 | |
Once the splint is on, they're ready to start moving him. | 0:33:16 | 0:33:19 | |
If my colleagues hold your bad leg, you help with your good leg, | 0:33:19 | 0:33:22 | |
we'll support you, and we just want to sit you back onto the... | 0:33:22 | 0:33:25 | |
-sit your bum back, so if you... -Straight back. -That's it. | 0:33:25 | 0:33:28 | |
-Well done. -A little bit more. OK. | 0:33:28 | 0:33:30 | |
The flexible stretcher will be moulded around his body | 0:33:30 | 0:33:34 | |
once he's securely strapped in. | 0:33:34 | 0:33:36 | |
These straps need to be a bit tight, | 0:33:36 | 0:33:39 | |
unfortunately, just so you're safe going down the hill, | 0:33:39 | 0:33:41 | |
-but we'll try... -Oh! -Where's that... Is that your leg that's hurting? | 0:33:41 | 0:33:45 | |
Is that helping at all? Yeah? OK. | 0:33:45 | 0:33:48 | |
It wears off quite quickly, so you can just keep taking it, | 0:33:48 | 0:33:50 | |
-just nice, long, deep breaths. -Ready? | 0:33:50 | 0:33:52 | |
Ready, set, lift. | 0:33:52 | 0:33:54 | |
Six paramedics are needed to lift the injured man safely. | 0:33:54 | 0:33:57 | |
-INJURED MAN: -Oh! Oh! | 0:34:01 | 0:34:04 | |
The path down is dangerously muddy, | 0:34:04 | 0:34:07 | |
and every move is painful. | 0:34:07 | 0:34:09 | |
-FEMALE PARAMEDIC: -I've got morphine in my pocket. | 0:34:09 | 0:34:12 | |
With the pain under control, they can set off once again down the hill. | 0:34:20 | 0:34:24 | |
Ready, brace, lift. | 0:34:24 | 0:34:26 | |
Oop! | 0:34:29 | 0:34:31 | |
Ooh! | 0:34:31 | 0:34:32 | |
Got no traction at all. | 0:34:32 | 0:34:35 | |
Progress is slow. | 0:34:35 | 0:34:37 | |
-Is everybody ready for a rest? -OK - ready, brace, | 0:34:38 | 0:34:40 | |
lower! | 0:34:40 | 0:34:42 | |
-Change sides? -Can do. | 0:34:43 | 0:34:45 | |
Lift. Ready, steady, lift. | 0:34:45 | 0:34:48 | |
-FEMALE PARAMEDIC: -It's still quite slippery here. | 0:34:49 | 0:34:52 | |
I know this from the three recces I've done of it! | 0:34:52 | 0:34:55 | |
They finally reach the car park at the bottom. | 0:34:55 | 0:34:59 | |
-There we go, that's it now. -'The injured man is then taken' | 0:35:00 | 0:35:03 | |
in a comfortable ambulance to Winchester A&E, | 0:35:03 | 0:35:05 | |
where his ankle will be X-rayed to assess | 0:35:05 | 0:35:08 | |
the full extent of the damage. | 0:35:08 | 0:35:10 | |
It's interesting being in here, because actually, it's quite quiet. | 0:35:15 | 0:35:18 | |
People are talking, but of course they're taking calls, | 0:35:18 | 0:35:21 | |
different types of calls all the time, from people | 0:35:21 | 0:35:23 | |
who are often in distress. | 0:35:23 | 0:35:26 | |
I'm going to talk to Tom if he's OK to talk... Tom, are you OK? | 0:35:26 | 0:35:29 | |
-Are you busy?! -Hello, yep. | 0:35:29 | 0:35:31 | |
You took a call from an elderly lady, didn't you, | 0:35:31 | 0:35:33 | |
-who was really worried about something. -Yeah. | 0:35:33 | 0:35:36 | |
She was 92 years old living on her own, | 0:35:36 | 0:35:38 | |
she got washed and went to bed, | 0:35:38 | 0:35:39 | |
then she heard some noises downstairs which she thought sounded like | 0:35:39 | 0:35:43 | |
-foreign gentlemen that were down there. -Mm-hmm. | 0:35:43 | 0:35:45 | |
And so she called 999. So, I'd got the address of where she was, | 0:35:45 | 0:35:50 | |
telephone number, and I sent it down as a Grade 1 call. | 0:35:50 | 0:35:53 | |
-Then I told her to... -Because you thought it was a burglary going on. | 0:35:53 | 0:35:56 | |
Yes, you can only take it on what people's word is, | 0:35:56 | 0:35:59 | |
you've got to go on that. | 0:35:59 | 0:36:01 | |
So, anyway, what I did, I told her to er, | 0:36:01 | 0:36:04 | |
get a chair, stick it up against the door handle so nobody could get in, | 0:36:04 | 0:36:07 | |
go back, sit in the bed, and I would talk to her on the phone. | 0:36:07 | 0:36:11 | |
So I kept her talking on the phone, making sure she was all right, | 0:36:11 | 0:36:14 | |
if she was hearing anything downstairs. | 0:36:14 | 0:36:16 | |
By the time I put it back down, within 10 minutes, | 0:36:16 | 0:36:19 | |
the police were there. The back door was open, so they got into the house. | 0:36:19 | 0:36:22 | |
-Mm-hmm. -They came upstairs, and I could tell by looking at the log | 0:36:22 | 0:36:25 | |
that they were in the house, and it was OK, | 0:36:25 | 0:36:28 | |
so I told her to take the chair away and open the door for the police. | 0:36:28 | 0:36:32 | |
Then the police came on and said that she'd gone to bed and left the TV on, | 0:36:32 | 0:36:36 | |
-and there was a foreign film on the TV. -So, she was in her bed, | 0:36:36 | 0:36:39 | |
and hearing the voices on the television, | 0:36:39 | 0:36:42 | |
-and it was foreign voices because it was a foreign film. -Yes. | 0:36:42 | 0:36:45 | |
Aw! Was she reassured, though? | 0:36:45 | 0:36:47 | |
Oh, yeah, as soon as the police were there, | 0:36:47 | 0:36:49 | |
-everything was OK. -How long had it taken them to get there? | 0:36:49 | 0:36:53 | |
Less than 10 minutes, I'd say between 8-9 minutes, which is pretty good, | 0:36:53 | 0:36:56 | |
because it wasn't an urban situation, it was quite a rural place. | 0:36:56 | 0:37:00 | |
It may be the car was there at the time, but it was quick. | 0:37:00 | 0:37:03 | |
-Do you think next time she'll turn the telly off? -I think she might do! | 0:37:03 | 0:37:07 | |
-Thanks, Tom. -OK, that's great. | 0:37:07 | 0:37:08 | |
Every year, 17,000 cyclists are killed or injured on our roads. | 0:37:12 | 0:37:16 | |
However, not all accidents involve other vehicles. | 0:37:16 | 0:37:20 | |
AMBULANCE SIREN SOUNDS | 0:37:20 | 0:37:22 | |
It's daybreak. The rush hour hasn't started yet, | 0:37:22 | 0:37:26 | |
but a commuter has already been hurt on the road. | 0:37:26 | 0:37:28 | |
Paramedic Helen and emergency care assistant Paul | 0:37:28 | 0:37:31 | |
-are on their way. -We're going to Cosham Police station, just outside. | 0:37:31 | 0:37:35 | |
Apparently it's a push bike versus a motor vehicle. | 0:37:35 | 0:37:39 | |
We don't know how many people are involved yet. | 0:37:39 | 0:37:42 | |
They arrive at the police station, where the cyclist is recovering. | 0:37:42 | 0:37:45 | |
He was helped by two officers who called for an ambulance. | 0:37:45 | 0:37:49 | |
Helen can see straightaway, his face | 0:37:49 | 0:37:52 | |
has taken the brunt of the impact. | 0:37:52 | 0:37:54 | |
Are you able to tell me what's happened? | 0:37:54 | 0:37:56 | |
Well, I was coming round that roundabout, | 0:37:56 | 0:37:59 | |
pulled out the other side, and suddenly the bike just went... | 0:37:59 | 0:38:03 | |
-Right, OK. You've obviously hit the floor. -Yeah. | 0:38:03 | 0:38:05 | |
-Do you think you've lost consciousness at all? -No. -No? | 0:38:05 | 0:38:08 | |
-So you remember everything? -Yeah... | 0:38:08 | 0:38:10 | |
It turns out Roy didn't collide with a car - just the Tarmac. | 0:38:10 | 0:38:14 | |
Helen checks for any possible head injury. | 0:38:14 | 0:38:17 | |
Luckily, the iris of each eye is responding naturally. | 0:38:17 | 0:38:20 | |
-I can see you've hurt your face - have you hurt anywhere else? -No... | 0:38:20 | 0:38:24 | |
Roy rides to work daily. | 0:38:24 | 0:38:25 | |
He was wearing a helmet, but he flew over the handlebars, | 0:38:25 | 0:38:29 | |
-landing face-first? -Your knees are OK? | 0:38:29 | 0:38:31 | |
-Well, that one, gone through there. -Yeah? | 0:38:31 | 0:38:34 | |
Have you cut it? Let's have a look. | 0:38:34 | 0:38:36 | |
-Grazed it. -Yeah, just taken the skin off there. | 0:38:37 | 0:38:40 | |
-What about your hands and your wrists? -No, they're fine. | 0:38:40 | 0:38:43 | |
-Yeah? Shoulders all OK? -Yeah. | 0:38:43 | 0:38:46 | |
-Right. You don't feel dizzy or anything, disorientated? -No. | 0:38:46 | 0:38:50 | |
If we take you in the ambulance, get you cleaned up, and have a look. | 0:38:50 | 0:38:53 | |
Right... | 0:38:55 | 0:38:57 | |
If you want to jump up there and pop yourself in that front seat. | 0:38:57 | 0:39:01 | |
I think basically I've...cracked me 'ead! | 0:39:01 | 0:39:04 | |
Right. | 0:39:04 | 0:39:06 | |
Yeah, that's going to need a stitch. | 0:39:07 | 0:39:10 | |
Roy's face is blackened and bloodied. | 0:39:10 | 0:39:12 | |
Helen wants to check that he has no other hidden | 0:39:12 | 0:39:15 | |
and potentially more serious injuries. | 0:39:15 | 0:39:18 | |
-You haven't got any neck pain or anything? -No. -No? | 0:39:18 | 0:39:22 | |
-No. Sure? -Nearly swallowed my sweet! -Oh, God! | 0:39:22 | 0:39:25 | |
Roy clearly feels he's had a lucky escape. | 0:39:25 | 0:39:29 | |
Have a look at your teeth... | 0:39:29 | 0:39:30 | |
-They're falsies. -OK, you've not... Don't feel loose or anything? -No. | 0:39:30 | 0:39:35 | |
His face is black from the dirt on the road. | 0:39:35 | 0:39:38 | |
Soon, it will turn blue from bruising. | 0:39:38 | 0:39:41 | |
Looks like you've fallen in an oil patch! | 0:39:44 | 0:39:47 | |
I think that was where my head's hit the road! | 0:39:47 | 0:39:49 | |
Like I say, one minute I'm up, | 0:39:49 | 0:39:51 | |
next minute, whack! | 0:39:51 | 0:39:54 | |
Helen's thorough examination | 0:39:54 | 0:39:56 | |
reveals the injuries are confined to his face. | 0:39:56 | 0:40:00 | |
As well as the cut on his eyebrow, Roy has grazed his nose, | 0:40:00 | 0:40:03 | |
and has a swelling below his eye. | 0:40:03 | 0:40:06 | |
-You are going to need a couple of stitches in that eyebrow. -OK. | 0:40:06 | 0:40:08 | |
I think the rest of it is all the blood, where it's dripped down. | 0:40:08 | 0:40:12 | |
His helmet has protected him from a potentially serious head injury. | 0:40:12 | 0:40:17 | |
-That bit there. -Yeah, got a bit of a graze there. | 0:40:18 | 0:40:20 | |
But that's on the wrong... That's on the right side, yeah. Yeah. | 0:40:20 | 0:40:24 | |
It's obviously saved you, anyway. | 0:40:24 | 0:40:27 | |
Roy will need to have the cut above his eye stitched | 0:40:28 | 0:40:31 | |
at the hospital emergency department - | 0:40:31 | 0:40:33 | |
it's his first accident after years using his bike on the road. | 0:40:33 | 0:40:37 | |
I think I've been going down these roads, what, | 0:40:37 | 0:40:40 | |
15, 16 years, same roundabout. | 0:40:40 | 0:40:45 | |
And...whether it's damp, | 0:40:45 | 0:40:48 | |
and all the bus... | 0:40:48 | 0:40:50 | |
has dropped another load of diesel on it, | 0:40:50 | 0:40:54 | |
and you just slide on the diesel. | 0:40:54 | 0:40:57 | |
It's all right on four wheels, | 0:40:57 | 0:40:59 | |
but two wheels, it just goes straight away from you. | 0:40:59 | 0:41:02 | |
Well, Roy did indeed turn from black to blue. | 0:41:04 | 0:41:07 | |
His eye was stitched, and he has since made a full recovery. | 0:41:07 | 0:41:11 | |
I want to tell you about something a bit different. Behind me, | 0:41:14 | 0:41:17 | |
everybody is taking calls, but this is the help desk, | 0:41:17 | 0:41:19 | |
-and you can e-mail police here, can't you, Sarah? -Yes. | 0:41:19 | 0:41:23 | |
Tell me what the point is of having this different type of desk. | 0:41:23 | 0:41:26 | |
It's just an alternative way of making contact with us. | 0:41:26 | 0:41:30 | |
It's 24/7 again, erm... | 0:41:30 | 0:41:33 | |
-So people can text you, e-mail...? -Yep. | 0:41:33 | 0:41:35 | |
Or they can contact us through our website, they can fill out forms | 0:41:35 | 0:41:38 | |
to report crimes or antisocial behaviour. | 0:41:38 | 0:41:41 | |
What sort of things do they tend to report in that way? | 0:41:41 | 0:41:44 | |
Very varied. Sometimes crimes, | 0:41:44 | 0:41:48 | |
sometimes things such as sheep loose in the road, | 0:41:48 | 0:41:52 | |
er, people going into early labour, all sorts. | 0:41:52 | 0:41:56 | |
-And you read every single text and e-mail that comes in. -Yes. | 0:41:56 | 0:42:00 | |
I suppose it's a different way of communicating. | 0:42:00 | 0:42:03 | |
I was talking about an old lady who was distressed on a phone call, | 0:42:03 | 0:42:07 | |
-but on an e-mail, you can't really tell. -No. | 0:42:07 | 0:42:09 | |
You have to read between the lines, check to see if there's any history, | 0:42:09 | 0:42:13 | |
if that person's contacted us before | 0:42:13 | 0:42:15 | |
to see if there's any issues we need to be aware of. | 0:42:15 | 0:42:18 | |
-But if it's urgent, should people be e-mailing you? -No. | 0:42:18 | 0:42:22 | |
-What should they do? -If there's a crime in progress, | 0:42:22 | 0:42:24 | |
they need to phone 999 - or, if in doubt, they need to phone us, | 0:42:24 | 0:42:28 | |
-rather than e-mail. -OK. Very good advice. Sarah, thank you. | 0:42:28 | 0:42:31 | |
No problem, thanks. | 0:42:31 | 0:42:33 | |
-That's it from us on Real Rescues. -Yes. See you next time. | 0:42:35 | 0:42:38 | |
Bye-bye. | 0:42:38 | 0:42:39 | |
Subtitles by Red Bee Media Ltd. | 0:42:46 | 0:42:48 |