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Today, swept down a river in his car. The driver's keeping calm, but is in grave danger. | 0:00:02 | 0:00:06 | |
And a Jack Russell has fallen down a steep bank. One false move and she may crash onto rocks 50 feet below. | 0:00:12 | 0:00:20 | |
Hello and welcome to Real Rescues. Today we are at the Police Contact Centre in Lewes. | 0:00:36 | 0:00:41 | |
Sussex has over 80 miles of coast. | 0:00:41 | 0:00:43 | |
Today we're featuring some dramatic rescues at sea and on the rivers. | 0:00:43 | 0:00:48 | |
This room is the first point of call for all sorts of emergencies, but it's not just calls. | 0:00:49 | 0:00:55 | |
Emails and texts reporting non-emergency crimes also come in at a rate of more than 200 a day. | 0:00:55 | 0:01:00 | |
-Donovan's looking at those. -Hello. | 0:01:00 | 0:01:03 | |
-You get lots of emails and texts. What kind of things? -Well, em, | 0:01:03 | 0:01:08 | |
for instance, one time we've had a lady text us to say that she was going into labour. | 0:01:08 | 0:01:14 | |
-Right. Probably not the most appropriate thing to do. -No, no. | 0:01:14 | 0:01:18 | |
-We also had someone emailing to say they were being burgled. -OK. -At the time. | 0:01:18 | 0:01:23 | |
-In both of those cases, should they have done that? -No. We think they should really ring 999. | 0:01:23 | 0:01:29 | |
-They need an immediate response. -That's the guide, yeah. | 0:01:29 | 0:01:33 | |
And our favourite email here is the one about the distressed sheep that they thought we should assist. | 0:01:33 | 0:01:41 | |
-I don't really know what they expected us to do. -Right, OK. But you do look at them all? -Yes. | 0:01:41 | 0:01:47 | |
-They're all actioned as soon as we receive them. 21st century... -That's the way it has to be. | 0:01:47 | 0:01:54 | |
OK, Donovan, thank you. | 0:01:54 | 0:01:56 | |
Thanks, Lou. Go to any seaside resort and you can buy an airbed or a blow-up dinghy for under 20 quid. | 0:01:56 | 0:02:02 | |
Used properly in sheltered water they can provide hours of fun, | 0:02:02 | 0:02:06 | |
but a strong tide or offshore wind can easily pull them off-course, leading to a full-scale emergency. | 0:02:06 | 0:02:13 | |
It's five o'clock in Porthcawl, South Wales. | 0:02:19 | 0:02:23 | |
Helmsman Alex Denny has launched the RNLI ribbed boat down the slipway. | 0:02:23 | 0:02:29 | |
A 12-year-old boy has been swept out to sea on an inflatable dinghy. | 0:02:31 | 0:02:35 | |
The lifeboat crew need to get to him quickly. Alex guns the motor to maximum power. | 0:02:35 | 0:02:41 | |
They're now travelling at 40mph on the choppy surface. | 0:02:41 | 0:02:45 | |
12-year-old Michael had ventured into the water unaware of a strong offshore wind | 0:02:48 | 0:02:53 | |
and within seconds was pushed out of his depth. | 0:02:53 | 0:02:57 | |
But there's now a heart-stopping moment for the family and crew. | 0:02:57 | 0:03:01 | |
The news has come through that Michael has made a life-threatening decision. | 0:03:03 | 0:03:08 | |
He's leapt from the dinghy into the sea. | 0:03:08 | 0:03:11 | |
There's even more pressure to find the boy quickly. | 0:03:14 | 0:03:18 | |
Chris Missen at the back of the boat radios Control to help pinpoint Michael's location. | 0:03:25 | 0:03:30 | |
With new information, he rushes forward to let Alex know the way. | 0:03:34 | 0:03:38 | |
Once again, Alex powers the boat at full throttle. | 0:03:40 | 0:03:44 | |
They've been told Michael can swim, but he's never been out of his depth before | 0:03:45 | 0:03:50 | |
and it's a cold, energy-sapping sea. | 0:03:50 | 0:03:53 | |
The family are watching from the shore. They're determined to keep him in sight. | 0:04:01 | 0:04:07 | |
They feed directions to Coastguard Control, who pass them straight to the boat. | 0:04:07 | 0:04:13 | |
At first, the crew can just make out a small, dark shape bobbing in the water ahead. | 0:04:16 | 0:04:22 | |
It's Michael. They've found him. | 0:04:25 | 0:04:28 | |
It's taking all his strength to keep his head above water. | 0:04:33 | 0:04:37 | |
Cold and exhausted, as soon as he's pulled out on board, he momentarily falls unconscious. | 0:04:48 | 0:04:54 | |
Alex starts the journey back to base. | 0:04:59 | 0:05:02 | |
It's been a close call for Michael. | 0:05:03 | 0:05:06 | |
He might not have lasted much longer in the cold sea water. | 0:05:06 | 0:05:10 | |
An ambulance is already waiting to meet him at the lifeboat station. | 0:05:10 | 0:05:15 | |
For the RNLI crew, it's another life saved. | 0:05:15 | 0:05:19 | |
It's great to see Mike, Pete and Sam with us here. | 0:05:22 | 0:05:26 | |
-I'll come to you first. Are you fit and well now? -Yeah, I'm fine. -Yeah? | 0:05:26 | 0:05:31 | |
-Feeling good? -Yeah. | 0:05:31 | 0:05:35 | |
-It must have been a traumatic time. -Extremely. | 0:05:35 | 0:05:38 | |
Yeah, just paint the picture for us. When we think about a little lad in a dinghy, | 0:05:38 | 0:05:44 | |
come on, Dad, you could have waded in and got the dinghy! But it all happened so quickly. | 0:05:44 | 0:05:50 | |
Yeah, we'd been on the beach trying to fly the kites. There was no wind at all. | 0:05:50 | 0:05:56 | |
Pete went down with the dinghy into the water, | 0:05:56 | 0:05:59 | |
had a little paddle round, brought it back in. Mike had a go. | 0:05:59 | 0:06:04 | |
And within the space of Mike getting in, us sitting down to eat, | 0:06:04 | 0:06:08 | |
he just took off in it. | 0:06:08 | 0:06:10 | |
One minute you were paddling around, then you were whizzing out there. | 0:06:10 | 0:06:14 | |
-Yeah. -Could you sense how quickly it was all happening? -Yeah. | 0:06:14 | 0:06:18 | |
-It was going pretty fast. -Yeah. And could you hear Mum, Sam and your brother going, "Come back!"? | 0:06:18 | 0:06:26 | |
Eh, for a little bit and then it just stopped. You couldn't hear them any more. | 0:06:26 | 0:06:32 | |
And then...emergency! This is a serious situation. | 0:06:32 | 0:06:36 | |
-You start running up and down the coast? -To see where he was. | 0:06:36 | 0:06:39 | |
Then I rang the coastguard And I was, like, panicking, | 0:06:39 | 0:06:44 | |
telling him to hurry up, my brother's drowning. Yeah. | 0:06:44 | 0:06:49 | |
I know it's an emotional time, but it's a good time because we can celebrate you're here safely. | 0:06:49 | 0:06:56 | |
Now the danger point and the time we start sensing panic | 0:06:56 | 0:06:59 | |
is when, quite understandably, Mike thinks, "I've got to get out." And he jumps out. | 0:06:59 | 0:07:05 | |
-Then you really start to panic. -Yeah. Well, at that point all you could see was Mike in the water. | 0:07:05 | 0:07:12 | |
I don't know how far out he was, 400, 500 yards out. I could just see his head, then it'd disappear. | 0:07:12 | 0:07:18 | |
-The waves were going over his head. -Thankfully, you kept seeing him. -Yeah, I'd see his head every minute. | 0:07:18 | 0:07:25 | |
I was telling the coastguard to tell them where to go. | 0:07:25 | 0:07:30 | |
-And then the lifeboat people found him, dragged you out. Do you remember being dragged out? -Yeah. | 0:07:30 | 0:07:36 | |
-They did a great job, the crew. -Absolutely. We went to the station | 0:07:36 | 0:07:41 | |
and they said when they picked him out of the water he had a couple of minutes at most left | 0:07:41 | 0:07:47 | |
to tread on water before he'd have struggled. | 0:07:47 | 0:07:51 | |
So we can't thank them and the job they do enough. | 0:07:51 | 0:07:55 | |
And to think that they volunteer to do that job is unbelievable. | 0:07:55 | 0:07:59 | |
-Amazing men and women. -You've been raising money? -Yeah, I ran the London marathon | 0:07:59 | 0:08:05 | |
to try and help them a little bit. | 0:08:05 | 0:08:08 | |
It can never repay what they've done for us, keeping Mike safe. | 0:08:08 | 0:08:13 | |
-It's a small thing. -I heard he took a bit of time, though. Six hours? | 0:08:13 | 0:08:17 | |
-Yeah, something like that. -Dodgy hamstring, he said. -My excuse! | 0:08:17 | 0:08:22 | |
Well done, you. And keep yourself safe. | 0:08:22 | 0:08:25 | |
From an open sea rescue to an inland water emergency. | 0:08:28 | 0:08:32 | |
The River Neb flows through the Isle of Man out to the Irish Sea. | 0:08:32 | 0:08:35 | |
Visitors to its banks can expect to see salmon, sea trout and the odd heron. A different sight, though, | 0:08:35 | 0:08:42 | |
met rescuers after a woman made this 999 call about her father-in-law. | 0:08:42 | 0:08:47 | |
So the call taker has to find out if there's more than one person in the car. She calls the driver. | 0:09:56 | 0:10:02 | |
HORN BEEPS | 0:11:05 | 0:11:07 | |
Well, here he is, Alf Omar and Tony Duncan, who went to rescue him. | 0:11:19 | 0:11:23 | |
Alf, we can look at the pictures of what happened. You weren't under just a couple of inches of water. | 0:11:23 | 0:11:29 | |
-Where did it come up to? -About eighth of the way up the car. -All the way up? -About an eighth. | 0:11:29 | 0:11:36 | |
Amazing, in fact, that the horn worked. It was under the bonnet. | 0:11:36 | 0:11:41 | |
-So what happened? You were driving through somewhere you'd been before. -That's right. -What happened? | 0:11:41 | 0:11:47 | |
I just went down. I knew the water was going a bit quick. | 0:11:47 | 0:11:51 | |
But it were too late. It had just whisked the back end round. | 0:11:52 | 0:11:57 | |
-And I were going down t'river! -Were you trying to steer? -A bit. But I was just spinning round! -Gosh! | 0:11:57 | 0:12:05 | |
Fast-flowing river. | 0:12:05 | 0:12:08 | |
It was a swift water rescue. It was a good flow. | 0:12:08 | 0:12:13 | |
-Obviously, the water levels had gone right up. -So what were your priorities? | 0:12:13 | 0:12:19 | |
Basically, we were sent from Douglas Fire Station. There were already crews from Peel Fire Station | 0:12:19 | 0:12:25 | |
which had arrived, located Mr Omar and his vehicle in the river. They gave us a more precise location. | 0:12:25 | 0:12:31 | |
-Obviously where he'd gone down... -How far had it gone? -The best part of 400 metres downstream | 0:12:31 | 0:12:37 | |
-from where he originally went in across the ford. -400 metres! | 0:12:37 | 0:12:42 | |
I didn't know how far I'd gone I knew I'd gone a fair way! | 0:12:42 | 0:12:46 | |
-I know that you tied ropes to the car. -Yes. -To make it secure. -Yes. | 0:12:46 | 0:12:52 | |
When we got in attendance, Peel crews had already made the vehicle safe | 0:12:52 | 0:12:58 | |
by securing a line across the river and then it was us turning up, securing Mr Omar, | 0:12:58 | 0:13:05 | |
making sure he was safe in the vehicle, securing the vehicle | 0:13:05 | 0:13:09 | |
and Mr Omar was able to balance himself on his stick and use that to aid his way out of the river | 0:13:09 | 0:13:15 | |
with us obviously securing him and making sure he was safe as we moved across to the riverbank. | 0:13:15 | 0:13:23 | |
-Quite an adventure for a day out! -It were that! -Tell me about the car. Did it get out the river? | 0:13:23 | 0:13:29 | |
I got it out of t'river, the farmer got it out and it's waiting to go to the graveyard. | 0:13:29 | 0:13:36 | |
It's going to go to the graveyard? Oh, I'm sorry. I'm glad you're OK! Thanks for coming to see us. | 0:13:36 | 0:13:42 | |
All right. | 0:13:42 | 0:13:44 | |
Now a walk with the family dog has turned into an emergency. | 0:13:44 | 0:13:48 | |
A Jack Russell has fallen down a steep bank. Directly below is a 50-foot drop onto the rocks. | 0:13:48 | 0:13:54 | |
A crowd has gathered and the coastguard must reach the dog before an onlooker attempts a rescue. | 0:13:54 | 0:14:00 | |
Lucy, an 11-year-old Jack Russell, is stuck in a very dangerous place. | 0:14:00 | 0:14:04 | |
She can't move up or down. The dog ended up in this predicament after chasing after a rabbit | 0:14:04 | 0:14:10 | |
during a walk on Rocky Island in Northumberland. | 0:14:10 | 0:14:14 | |
Now Lucy is 30 feet down a cliff edge, stuck in brambles. | 0:14:14 | 0:14:18 | |
One false move and she could fall down another 50 feet onto the rocks below. | 0:14:18 | 0:14:23 | |
Although Lucy seems unaware of the danger, she's drawn quite a crowd on the bridge above. | 0:14:23 | 0:14:29 | |
Her only hope of survival lies with the local coastguard rescue team. | 0:14:29 | 0:14:34 | |
John Whitehall is going to lower himself down the cliff on ropes to try to pluck Lucy to safety. | 0:14:34 | 0:14:40 | |
But Lucy's none too keen on this stranger getting up close to her. | 0:14:53 | 0:14:57 | |
She's doing her best to get away from him, which could be disastrous. | 0:14:57 | 0:15:02 | |
Lucy, stay! | 0:15:02 | 0:15:04 | |
Lucy...stay! | 0:15:04 | 0:15:06 | |
Stay, Lucy. | 0:15:06 | 0:15:08 | |
Thankfully, her owner's words of encouragement do the trick. | 0:15:08 | 0:15:12 | |
Lucy stays perched long enough for John to grab hold of her. | 0:15:12 | 0:15:17 | |
It's not a dignified way to get out of this tricky situation, | 0:15:22 | 0:15:26 | |
but Lucy's not putting up a fight. | 0:15:26 | 0:15:29 | |
And in less than a minute, John's got her inside a bag, much to the delight of the crowd. | 0:15:34 | 0:15:40 | |
APPLAUSE | 0:15:40 | 0:15:42 | |
Once back up the cliff, Lucy's owners are overjoyed at having her back with them. | 0:15:50 | 0:15:56 | |
We haven't got Lucy, but we've got John here, who rescued Lucy there. | 0:15:56 | 0:16:00 | |
Well done, sir. Is that your first rescue in front of a big crowd? | 0:16:00 | 0:16:04 | |
-I think it probably is, yes. -It's a weird sort of thing. | 0:16:04 | 0:16:09 | |
Everybody's watching you, every single move you made. | 0:16:09 | 0:16:13 | |
-Did that make it extra nerve-racking? -It did. It puts you under more pressure. | 0:16:13 | 0:16:20 | |
It was a really hot Saturday afternoon outside a pub which was full. Everybody came from the pub. | 0:16:20 | 0:16:27 | |
-So it does put you under enormous pressure. -You were great viewing. | 0:16:27 | 0:16:32 | |
What were you more scared of? The dog moving away from you? | 0:16:32 | 0:16:36 | |
You could see when you first approached, she wanted to move away. | 0:16:36 | 0:16:40 | |
I think so. Because you didn't want the dog to move any further along because of where we'd come down. | 0:16:40 | 0:16:48 | |
You would be traversing along a cliff if you were chasing the dog. You just don't want to do it. | 0:16:48 | 0:16:54 | |
And obviously you only had a foot or so and then she'd have been over the top and 20-25 foot. | 0:16:54 | 0:17:01 | |
-I've got to say, you must have a head for heights. -Yes. -Of course, you are a volunteer. | 0:17:01 | 0:17:07 | |
-What do you do full-time? -I install TV systems and satellite systems. | 0:17:07 | 0:17:11 | |
-So you're up a ladder, you're always used to being up high. -Yeah. Height is not a problem. | 0:17:11 | 0:17:17 | |
-OK, the bag question. It wasn't very dignified for poor old Lucy. This is the bag you used. -It was. | 0:17:17 | 0:17:25 | |
It says "animal bag" there. Can you see that? | 0:17:25 | 0:17:28 | |
-But you've moved on since then. -We have. -What have you got here? | 0:17:28 | 0:17:33 | |
This baby. | 0:17:33 | 0:17:35 | |
The coastguard are rolling out new equipment all the time. | 0:17:35 | 0:17:40 | |
It's much superior to what we've ever had and this is now a dedicated animal bag, | 0:17:40 | 0:17:46 | |
-which as you can see... -You'd get a Doberman in there! | 0:17:46 | 0:17:48 | |
You probably would. It's got a zip top on, so once your animal's in, | 0:17:48 | 0:17:55 | |
-there's no fear of it coming out. -No. -And it's designed to hook on to your equipment | 0:17:55 | 0:18:00 | |
so you're not physically holding the dog. It's fastened on to you. | 0:18:00 | 0:18:06 | |
And you're both pulled up together. I tell you something, Lou, this is a real doggie bag. | 0:18:06 | 0:18:11 | |
It's lunchtime. Fire engines from two stations in Southampton are heading to a house fire | 0:18:15 | 0:18:21 | |
-in a residential area. -At the first roundabout, turn right. | 0:18:21 | 0:18:26 | |
The Green Watch crew from St Mary's arrive at the street to find the air thick with smoke. | 0:18:26 | 0:18:31 | |
Five Four Poppa One in attendance, over. | 0:18:31 | 0:18:35 | |
The priority is more water and fast. Smoke is spreading all over the house. | 0:18:35 | 0:18:43 | |
A crew from nearby Redbridge station are already on the scene. | 0:18:43 | 0:18:47 | |
Two of their crew are inside. | 0:18:47 | 0:18:50 | |
-Basically, what we've got is a fire in the garage, which is converted into a room. -OK. | 0:18:50 | 0:18:55 | |
I've sent them into the kitchen. They've taken a right. The woman says there's no petrol in there. | 0:18:55 | 0:19:02 | |
But the garage is crammed full of very combustible materials, plenty to feed the flames. | 0:19:02 | 0:19:08 | |
Adam, get some tools off. We're going to get that door open. | 0:19:08 | 0:19:12 | |
Once the door's open, there is plasterboard behind it. Rip it out. | 0:19:12 | 0:19:17 | |
Over the radio, an update comes through from the fire fighters inside. | 0:19:17 | 0:19:22 | |
-It's well alive in the garage. -Want to look at level two? -Yeah, tell them to sit tight... | 0:19:22 | 0:19:28 | |
The plan is to keep the fire just where it is. Using a fan inside, | 0:19:28 | 0:19:32 | |
they'll push the dangerous super-heated gases away from the house, | 0:19:32 | 0:19:36 | |
but the smoke needs a way out. Adam Bundle and Mark Caplan are working quickly. | 0:19:36 | 0:19:42 | |
When using the fan, you are pushing a lot of air into that compartment, | 0:19:42 | 0:19:46 | |
which can dramatically increase the size of the fire. You need everything in place to make it safe. | 0:19:46 | 0:19:53 | |
It can be very dangerous if done badly. | 0:19:53 | 0:19:57 | |
The lintel of the garage is bowed. There's a risk the brick wall could collapse as well. | 0:19:57 | 0:20:03 | |
And there's news of another potential hazard inside the house - a liquid propane gas cylinder. | 0:20:03 | 0:20:09 | |
The crew have been told it's empty, but even a small amount of gas could pose a risk of explosion. | 0:20:09 | 0:20:16 | |
He's informed me there's an empty Calor gas cylinder on the landing. | 0:20:16 | 0:20:20 | |
-Right, OK. -If they can get to it safely, and remove it, just get it out. | 0:20:20 | 0:20:25 | |
They've made it through the garage door. Behind the smoke, the flames are burning fiercely. | 0:20:25 | 0:20:31 | |
Inside and out, fire crews are training water onto the garage | 0:20:31 | 0:20:36 | |
to stop the blaze spreading to the house. | 0:20:36 | 0:20:39 | |
Just looking at the roof. | 0:20:39 | 0:20:41 | |
The fire is creating so much pressure that smoke is seeping out between the bricks. | 0:20:41 | 0:20:46 | |
They need to send a crew up to look. | 0:20:46 | 0:20:48 | |
Make sure the loft has not got anything affected. I want to confirm the loft is not affected. | 0:20:48 | 0:20:54 | |
Just so you're aware, they're retrieving the LPG and they'll check the roof space. | 0:20:54 | 0:20:59 | |
The smoke is now so thick, even the crew working outside need breathing apparatus. | 0:20:59 | 0:21:05 | |
Adam, get yourself a set. Get yourself a set, Mark! | 0:21:05 | 0:21:10 | |
But one of the dangers is over. They retrieved the cylinder. | 0:21:11 | 0:21:16 | |
They're managing to keep the fire confined to the garage extension, | 0:21:16 | 0:21:20 | |
-but suddenly the ventilation causes the flames to leap up. -Has it broken through the top? | 0:21:20 | 0:21:26 | |
We've got white smoke appearing on the rear elevation, but we have got black smoke and flames | 0:21:26 | 0:21:32 | |
appearing from the gable end. | 0:21:32 | 0:21:34 | |
The fire crews have to step up the battle. The flames are now right up against the wall | 0:21:34 | 0:21:40 | |
dividing the garage roof space from the loft. | 0:21:40 | 0:21:42 | |
We need the teams outside that door to stop the fire coming in. | 0:21:42 | 0:21:46 | |
-We've got a team on the first floor. -No, they're in the lounge, but I can send them up. -Loft hatch. | 0:21:46 | 0:21:52 | |
Open it up, with a jet. | 0:21:52 | 0:21:55 | |
'For the guys that were inside, it would have been quite hot.' | 0:21:55 | 0:21:59 | |
It was a hot day anyway and to be in a developed fire, it can get up to serious temperatures | 0:21:59 | 0:22:05 | |
and quickly saps you of energy. | 0:22:05 | 0:22:07 | |
They're still working in clouds of smoke. It's turning lighter in colour, | 0:22:07 | 0:22:12 | |
telling the fire crews they are getting on top of the flames, but there are still dangers. | 0:22:12 | 0:22:18 | |
Access via the side is now too dangerous. We've got tiles slipping off the roof. | 0:22:18 | 0:22:24 | |
The tiles from the garage roof are falling off, so Adam and Mark get to work stripping them back. | 0:22:24 | 0:22:30 | |
Small fires are still bursting out, but the crews are successfully keeping them confined to the garage. | 0:22:30 | 0:22:38 | |
Just charred timbers remain in the garage, but this fire can reignite at any moment. | 0:22:38 | 0:22:45 | |
The aerial platform moves into position. It's there in case the crew identify any hotspots, | 0:22:46 | 0:22:52 | |
areas which could later ignite. | 0:22:52 | 0:22:55 | |
Because of the roof tiles, it traps a lot of heat. We need to watch it. | 0:22:57 | 0:23:02 | |
It's still reigniting, so it's not out as such. | 0:23:02 | 0:23:06 | |
But the main danger is over. It's taken just 15 minutes to stop this fire in its tracks. | 0:23:06 | 0:23:14 | |
We were happy with the stop. | 0:23:15 | 0:23:17 | |
We managed to get it under control quite quickly. It didn't spread to the rest of the house. Good result. | 0:23:17 | 0:23:23 | |
We were always going to lose the garage, but we didn't affect the house too much. | 0:23:23 | 0:23:28 | |
It's now for the Fire Investigation team to discover what caused it. | 0:23:28 | 0:23:33 | |
Early indications are it was an electrical fault. | 0:23:33 | 0:23:37 | |
On Real Rescues we're used to bringing you good news stories and sometimes bad news is good. | 0:23:44 | 0:23:50 | |
-Confused? Well, you won't be. Let's see if I can chat to James. -Hello, Chris. | 0:23:50 | 0:23:56 | |
You had a call from a rather distressed gentleman. What happened? | 0:23:56 | 0:24:00 | |
A chap had attended hospital to see his daughter. | 0:24:00 | 0:24:04 | |
He already had quite a lot on his mind, but when he came out, his car was missing. | 0:24:04 | 0:24:10 | |
-He thinks it's stolen, he rings you. -Absolutely. Called us up. We did some checks, took his details, | 0:24:10 | 0:24:16 | |
-ran the registration through. We discovered we were already aware of the situation. -It was stolen? -No! | 0:24:16 | 0:24:22 | |
That was the good thing. The car had come to our attention because it had actually rolled down the road, | 0:24:22 | 0:24:29 | |
collided with another vehicle and was now blocking the roads. | 0:24:29 | 0:24:33 | |
It had been towed and been recovered safely, | 0:24:33 | 0:24:37 | |
-but the good thing for him was it was actually still his and it hadn't been stolen. -What happened? | 0:24:37 | 0:24:43 | |
-He'd left the handbrake off. -Right. Simple as that. | 0:24:43 | 0:24:47 | |
-The poor guy was just a bit wound up with everything going on. -What did he say when you said, "Yes, | 0:24:47 | 0:24:53 | |
-"it's been in a bit of a crash"? -He went from the most devastated person to the most relieved. | 0:24:53 | 0:25:01 | |
There you are. "Well done, sir. Your car has been found. It's smashed up." "Brilliant!" | 0:25:01 | 0:25:06 | |
-Thanks, James. -No problem. | 0:25:06 | 0:25:09 | |
When it comes to the safety of young children, the emergency services take no chances. | 0:25:13 | 0:25:18 | |
Ambulance technician Jamie Stubbington has just received a worrying emergency call. | 0:25:18 | 0:25:24 | |
We got a treble nine call to a three-car RTA. According to Control, we've a 12-year-old girl | 0:25:24 | 0:25:31 | |
with central neck pain and can't move out of the car. | 0:25:31 | 0:25:34 | |
The injured girl is in the Vauxhall at the front of a three-car shunt. | 0:25:34 | 0:25:40 | |
At the time of the impact, she was sitting in the rear seat and now has pain in her back. | 0:25:40 | 0:25:45 | |
What's your name again? Summer? That's a nice name, isn't it? My name's Bertie Bassett. No, Jamie. | 0:25:45 | 0:25:51 | |
She's complaining of pins and needles both sides of the spine. | 0:25:51 | 0:25:57 | |
Without letting on to her, the team discuss whether Summer will have to be cut out of the car. | 0:25:57 | 0:26:03 | |
I think we'll have to. | 0:26:03 | 0:26:06 | |
-Mum and Dad... -Yes. -Because of the way she's complaining of her pain and of pins and needles, | 0:26:06 | 0:26:12 | |
-we're just not going to take any chances. -OK. -So we'll have to get the Brigade and lose the car roof. | 0:26:12 | 0:26:19 | |
-It's a Mobility car. -Is it? Do you know what I mean? | 0:26:19 | 0:26:23 | |
-If it has to be... -She's complaining of pins and needles in her hands. It might be nothing, | 0:26:23 | 0:26:29 | |
but we can't X-ray her and we'd rather be safe than sorry. | 0:26:29 | 0:26:33 | |
If it's just nothing and just the way she's feeling, you can replace the car, but not your daughter. | 0:26:33 | 0:26:40 | |
The Mobility car is usually used for Summer's disabled grandfather, | 0:26:40 | 0:26:44 | |
but today her need is greater and the fire crews have to be sent for. | 0:26:44 | 0:26:50 | |
The experience of being extricated from a car can be daunting for an adult, let alone a 12-year-old. | 0:26:50 | 0:26:56 | |
The team will have to soft pedal every stage of the process. | 0:26:56 | 0:27:00 | |
First, they need to fit a protective neck collar. | 0:27:00 | 0:27:04 | |
Say to Mummy when you go to hospital that you need sweets to feel better. She's a bit worried about you. | 0:27:04 | 0:27:09 | |
She'll give you anything! | 0:27:09 | 0:27:12 | |
-How does that feel? Does that feel really strange? -Yeah. -Does it? | 0:27:12 | 0:27:17 | |
And how old are you now? | 0:27:17 | 0:27:20 | |
-12. -12? | 0:27:20 | 0:27:22 | |
Wow! | 0:27:22 | 0:27:23 | |
I was 12 once. | 0:27:24 | 0:27:26 | |
About 500 years ago. | 0:27:26 | 0:27:29 | |
-I don't believe that. -Don't you? | 0:27:29 | 0:27:32 | |
With the arrival of the Fire Brigade, one lane is coned off | 0:27:32 | 0:27:36 | |
to allow space for the eight-strong crew to start work on the car. | 0:27:36 | 0:27:40 | |
Jamie and emergency care practitioner Mark will sit in the car with Summer | 0:27:42 | 0:27:47 | |
and keep up the patter to distract her... | 0:27:47 | 0:27:51 | |
Just keep nice and still for us, Summer. You're doing ever so well. | 0:27:51 | 0:27:56 | |
..while the fire crews use powerful hydraulic cutting tools to remove the roof from around them. | 0:27:56 | 0:28:02 | |
Reaching the end of their well-drilled routine, the fire crews prepare to lift the roof. | 0:28:14 | 0:28:19 | |
Here we go. Look at that. Instant convertible. | 0:28:19 | 0:28:23 | |
Summer's now out in the open, but not out of trouble. | 0:28:23 | 0:28:26 | |
Summer, what we're going to do is get a spinal board behind your back. | 0:28:26 | 0:28:31 | |
It's like a big ironing board. | 0:28:31 | 0:28:33 | |
OK? And we're going to hold on to you and grab you all up and down your body and slide you onto it. | 0:28:33 | 0:28:39 | |
And then strap you in position. All right? Nothing to worry about. | 0:28:39 | 0:28:43 | |
-You've done really well so far. -Will it hurt? -No, not at all. | 0:28:43 | 0:28:47 | |
For Summer, this has turned into an eventful lift home from school. | 0:28:47 | 0:28:51 | |
You all right, Summer? | 0:28:51 | 0:28:53 | |
-The board's coming down behind you now. -I'm touching the bottom of the seat. -Lay back against it. | 0:28:53 | 0:28:59 | |
Taking great care to keep her spine straight at all times, | 0:28:59 | 0:29:04 | |
the team uses many hands to spring Summer from the car. | 0:29:04 | 0:29:09 | |
One, two, three, lift. There we go, Summer. | 0:29:09 | 0:29:12 | |
And can we go again? One, two, three, lift. | 0:29:12 | 0:29:16 | |
-Put the board down. -Drop the board gently. Perfect. | 0:29:16 | 0:29:20 | |
We'll try to go to horizontal. | 0:29:20 | 0:29:23 | |
Summer's safely out of the car, much to everyone's relief. | 0:29:23 | 0:29:27 | |
Fantastic. | 0:29:27 | 0:29:29 | |
-Is Mum all right? -Yeah, she sort of fainted, so I sat her up. -All right? | 0:29:30 | 0:29:35 | |
-We'll get you on the ambulance now and give you a check over. Still hot? -Yes. -OK, take a deep breath. | 0:29:35 | 0:29:43 | |
OK. | 0:29:43 | 0:29:44 | |
Seeing their daughter at the centre of this amount of medical attention has been an uncomfortable watch. | 0:29:44 | 0:29:50 | |
Mum will also go in the ambulance to the Emergency Department at Southampton General Hospital | 0:29:52 | 0:29:58 | |
where doctors will thoroughly check Summer for any sign of serious injury. | 0:29:58 | 0:30:04 | |
Well, Summer is back home, but is still in pain and Mum's new Mobility car is on order | 0:30:04 | 0:30:09 | |
and arrives very soon. We wish them well. I want to chat with Jo who is on the email desk. | 0:30:09 | 0:30:15 | |
-Can I disturb you? -Yeah. -You had a call from a father really concerned about his son. | 0:30:15 | 0:30:21 | |
He called us to say that his estranged wife, who was from a different country, | 0:30:21 | 0:30:27 | |
was kidnapping his son, taking him to the country she was from originally. | 0:30:27 | 0:30:32 | |
-You can't take a child out of the country without the parent's permission? -Of both parents. | 0:30:32 | 0:30:37 | |
-So quite an urgent situation. -Yes. And he said she was doing it now, so we literally had 15 minutes. | 0:30:37 | 0:30:43 | |
-So you found out... He knew the flight? -Yeah, he knew, so we had to phone up Gatwick to check. | 0:30:43 | 0:30:50 | |
-And they were? -They were on it. And it was on the tarmac, | 0:30:50 | 0:30:54 | |
-so everyone was boarded and it was about to take off. -So what do you do? -Scary! | 0:30:54 | 0:30:59 | |
But we phoned the inspectors and they gave permission to stop the flight. | 0:30:59 | 0:31:04 | |
And they did, they stopped it. She was arrested, but the child was safe. | 0:31:04 | 0:31:10 | |
-Not something that you would do lightly, is it? -No, because obviously the flight is full. | 0:31:10 | 0:31:16 | |
-It's pretty scary. -And they didn't go. -They didn't go. | 0:31:16 | 0:31:20 | |
-OK, quick action, isn't it? -Yeah! -Jo, thank you. -That's OK. | 0:31:20 | 0:31:24 | |
Getting people to hospital has been constantly improving ever since the days of the horse and cart. | 0:31:28 | 0:31:34 | |
Nowadays, ambulances can almost double up as mobile A&E units. | 0:31:34 | 0:31:38 | |
But there are even more hi-tech designs being dreamt up. | 0:31:38 | 0:31:42 | |
It's not very often that a paramedic gets to design their own ambulance, | 0:31:42 | 0:31:46 | |
but this is a prototype in the Design Museum and the people who designed it are here - | 0:31:46 | 0:31:52 | |
Dixie the paramedic and Gianpaolo, an industrial designer. | 0:31:52 | 0:31:55 | |
Lots of changes you've made together. There's one key one here that you can show me. | 0:31:55 | 0:32:01 | |
Yeah. By observing how paramedics work, they access their equipment at different times. | 0:32:01 | 0:32:07 | |
For instance, the carry chair, at the moment they have to open the ambulance and go in to get it. | 0:32:07 | 0:32:13 | |
But now we've provided access form the outside as well. You don't have to open the ambulance. | 0:32:13 | 0:32:19 | |
You just open this door and take it. | 0:32:19 | 0:32:21 | |
Brilliant. And you've done that with their bags as well. | 0:32:21 | 0:32:25 | |
-Yeah. -Dixie, show me round. -Yes. -You're proud of this ambulance. -Yes, I am. | 0:32:25 | 0:32:30 | |
So, for starters, stretcher in the middle. | 0:32:30 | 0:32:34 | |
Now you have 360-degree access to the patient. In London at present the trolley bed is on the side. | 0:32:34 | 0:32:40 | |
You have to stretch across the patient to get access to your equipment, your consumables. | 0:32:40 | 0:32:45 | |
Having it in the middle is far better. You've got more access if you have paramedics or doctors on. | 0:32:45 | 0:32:52 | |
-You've got more room for everyone to deal with the patient. -And if they're injured on a different side, | 0:32:52 | 0:32:58 | |
-it can have quite an impact to be squashed. -That's right. To cannulate, I have to lean across. | 0:32:58 | 0:33:04 | |
Now I can just come here and do it. Better for the patient and for me. | 0:33:04 | 0:33:08 | |
One thing you notice immediately is this. What's this up here? | 0:33:08 | 0:33:13 | |
This is monitoring and diagnostic equipment with links to hospital. | 0:33:13 | 0:33:18 | |
Here we can monitor the patient, get his heart rate, oxygen saturation, blood pressure, ECG. | 0:33:18 | 0:33:24 | |
-Depending on where the patient is in the ambulance, we can bring the equipment to them. -Brilliant. | 0:33:24 | 0:33:30 | |
-And that info goes straight to hospital. -That's so much better. | 0:33:30 | 0:33:34 | |
At the moment you talk to Control who contact the hospital. Now everything goes straight there. | 0:33:34 | 0:33:40 | |
-They know the condition of the patient at all times. -I know you changed their bags, didn't you? | 0:33:40 | 0:33:46 | |
And where they have their bags. Why was a change needed there? | 0:33:46 | 0:33:50 | |
Well, basically, at the moment the bag is there, and you take it into the house. | 0:33:50 | 0:33:56 | |
But if somebody has a cardiac arrest on board, we've taken key bits of equipment and put it in a cupboard | 0:33:56 | 0:34:02 | |
so that you have instant access. It makes it much quicker, much better for the patient. | 0:34:02 | 0:34:07 | |
I know you worked really hard on this. How soon before we can see one of these out on the streets? | 0:34:07 | 0:34:14 | |
That's the current challenge for the project. We need to get buy-in from NHS people | 0:34:14 | 0:34:20 | |
-and also from manufacturers. That's what we're working on. -You got buy-in from the paramedics. | 0:34:20 | 0:34:27 | |
-How much difference did it make that you trialled it with them? -That was essential. | 0:34:27 | 0:34:33 | |
With their input, we could alter and change through the iterations. | 0:34:33 | 0:34:37 | |
-At the beginning, we presented a project that wasn't liked by them. -Oh, really? -We took their feedback | 0:34:37 | 0:34:42 | |
and made a second one, and now the third, which they love. | 0:34:42 | 0:34:46 | |
OK. How much would you love to actually have this on the roads? | 0:34:46 | 0:34:50 | |
I'd really like it now. | 0:34:50 | 0:34:53 | |
-And it would make a big difference? -Huge. All the people that took part in it are paramedics. | 0:34:53 | 0:34:58 | |
And it runs the way you like it. Gianpaolo, you did something special. This really proves, Dixie, | 0:34:58 | 0:35:05 | |
-that you were very much involved. Look, it's so sweet! -A special licence plate. | 0:35:05 | 0:35:11 | |
-DIXI3. Thank you both for showing me round. -Thank you. -Thanks. | 0:35:11 | 0:35:15 | |
Earlier we heard how Alf Omar coped so well after his car was swept down a river as he crossed a ford. | 0:35:18 | 0:35:24 | |
This is not a rare event for the emergency services and it's not the first river rescue we've had. | 0:35:24 | 0:35:31 | |
Here's a driver who is terrified for her own life as water flowed into her vehicle. | 0:35:31 | 0:35:36 | |
Well, a pretty horrific phone call, but I should tell you that the lady in question was rescued | 0:36:17 | 0:36:23 | |
and she's now safe and sound. I've been joined by Chief Officer Brian Draper of Fire Rescue. | 0:36:23 | 0:36:28 | |
Pretty alarming stuff, but when we come across water, what should be going through our minds? | 0:36:28 | 0:36:34 | |
How deep should the water be before we say no? | 0:36:34 | 0:36:38 | |
Well, every circumstance is different and what you need to do is recognise the hazards involved | 0:36:38 | 0:36:44 | |
before you make the decision to drive through it. | 0:36:44 | 0:36:47 | |
Presenting a car at 90 degrees to fast-flowing water is completely different | 0:36:47 | 0:36:53 | |
from driving through static water, for example, so it depends on the depth, the speed of the water | 0:36:53 | 0:36:59 | |
and, in particular, the type of vehicle that you're driving. | 0:36:59 | 0:37:03 | |
-For myself, as a rule of thumb, if it's higher than the depth of my tyre, I wouldn't do it. -Sure. | 0:37:03 | 0:37:08 | |
And if there's any doubt, don't go through. Find an alternate route. | 0:37:08 | 0:37:12 | |
OK, I've made the wrong decision. I'm now caught in water, the car is beginning to move. | 0:37:12 | 0:37:18 | |
We just heard that argument. Should I stay in the car or get out? | 0:37:18 | 0:37:22 | |
OK, the most important thing to do is think about the situation. | 0:37:22 | 0:37:26 | |
Every circumstance is going to be different, so there's no hard and fast rules to this. | 0:37:26 | 0:37:32 | |
There are some key things to do to help yourself. First and foremost, ring the emergency services, | 0:37:32 | 0:37:38 | |
or sound the horn of the car. Make it known you're in distress, | 0:37:38 | 0:37:42 | |
that the car has now left the road and is being carried down river. | 0:37:42 | 0:37:47 | |
Secondly, I would open a window | 0:37:47 | 0:37:50 | |
on the basis that a lot of cars now are electric throughout. | 0:37:50 | 0:37:54 | |
You don't know how long you'll have that power for. By opening at least one window, | 0:37:54 | 0:37:59 | |
that presents an emergency exit if for any reason the circumstances get really difficult | 0:37:59 | 0:38:05 | |
-and you have to escape. -And people can hear you if you're shouting. | 0:38:05 | 0:38:09 | |
-Exactly. -If you do get out, you've made that decision, | 0:38:09 | 0:38:14 | |
-is there any advice you can give us? Sometimes the water is so strong. -Exactly. A couple of things. | 0:38:14 | 0:38:20 | |
You need to be very aware that if the car is grounded, | 0:38:20 | 0:38:24 | |
it's grounded including your weight. | 0:38:24 | 0:38:27 | |
In getting out of the car, you may reduce the weight sufficiently that it refloats. | 0:38:27 | 0:38:33 | |
Cars do float. So if you're with other passengers, one person getting out and leaving the vehicle | 0:38:33 | 0:38:39 | |
may cause it to refloat and continue on its journey. | 0:38:39 | 0:38:43 | |
Similarly, you need to think about getting out on the upstream side | 0:38:43 | 0:38:46 | |
because if getting out and off the vehicle does cause it to refloat, | 0:38:46 | 0:38:51 | |
you don't want it to trap you and potentially roll over you. | 0:38:51 | 0:38:56 | |
Plenty to think about. Let's hope none of us are caught in that. | 0:38:56 | 0:39:01 | |
That's fascinating. Really good advice. Paramedic Lloyd Day has been called to a man | 0:39:01 | 0:39:06 | |
who is fitting and foaming at the mouth. It's happened in a car and the patient can't be moved. | 0:39:06 | 0:39:13 | |
Paramedic Lloyd Day is working alone in the rapid response car when the call comes in. | 0:39:14 | 0:39:20 | |
We need to get there reasonably quickly because it could be a number of things causing it. | 0:39:20 | 0:39:27 | |
We need to get there and find out. | 0:39:27 | 0:39:30 | |
Fortunately, Alex wasn't driving the car when he became ill. | 0:39:30 | 0:39:34 | |
His daughter's partner John had just taken him to the cash point. Moments later, he started to convulse. | 0:39:34 | 0:39:41 | |
Alex? | 0:39:41 | 0:39:42 | |
Alex? Alex? Can you open your eyes? | 0:39:42 | 0:39:47 | |
But Alex is not responding. | 0:39:47 | 0:39:50 | |
Is Alex normally fit and well? | 0:39:50 | 0:39:53 | |
Is he on medication? | 0:39:55 | 0:39:57 | |
Has he ever had an episode like this before? | 0:39:58 | 0:40:03 | |
Is he diabetic or...? | 0:40:04 | 0:40:07 | |
Not epileptic? | 0:40:07 | 0:40:10 | |
He's stopped shaking now, but the fit lasted for about a minute. | 0:40:10 | 0:40:15 | |
Lloyd gives him oxygen to ease his breathing. | 0:40:15 | 0:40:18 | |
Just pop this mask round your face, Alex. | 0:40:18 | 0:40:22 | |
Can you open your eyes at all? Can you say hello to me at all? | 0:40:23 | 0:40:28 | |
The ambulance crew has arrived to take Alex to hospital. They need to get to the bottom of this. | 0:40:31 | 0:40:38 | |
He's not diabetic, BM's normal. | 0:40:38 | 0:40:40 | |
This gentleman says he might have had something similar | 0:40:43 | 0:40:47 | |
-some time ago. -About six months ago. -But you can't remember quite what they put that down to. | 0:40:47 | 0:40:53 | |
They'll use the stretcher to get Alex into the ambulance, | 0:40:53 | 0:40:57 | |
-but first they have to get him onto it. -Alex? | 0:40:57 | 0:41:01 | |
Do you think we can step you out of the car for a minute? Can you swing your legs round for us? | 0:41:01 | 0:41:07 | |
See if we can get him either side and see if he'll stand up quickly. | 0:41:08 | 0:41:12 | |
But Alex isn't going to be able to help himself out. They'll have to use their long board as a bridge | 0:41:19 | 0:41:25 | |
between the car seat and stretcher. | 0:41:25 | 0:41:27 | |
- There we go, Alex. - Just helping you out the car. | 0:41:27 | 0:41:30 | |
OK? One, two, three. | 0:41:33 | 0:41:36 | |
-He must go on the board from there. -One, two, three. | 0:41:39 | 0:41:43 | |
Can we have a little bit more slack with this? | 0:41:43 | 0:41:46 | |
-Are you ready to hold him just while I get this out? -Go on. | 0:41:46 | 0:41:51 | |
Let go of that, my darling. Let go of the board. | 0:41:51 | 0:41:54 | |
It's an awkward manoeuvre. John lends a hand to remove the board once Alex is on the stretcher. | 0:41:54 | 0:42:02 | |
Once inside the ambulance, they're able to carry out more medical checks. | 0:42:05 | 0:42:11 | |
ECG seems normal now, does it? | 0:42:11 | 0:42:14 | |
-Feeling a bit better now, Alex? -Yeah. -Do you know where you are? | 0:42:14 | 0:42:19 | |
-Not at the moment, no. -No, OK. | 0:42:19 | 0:42:22 | |
He's now making a recovery and we just need to get to the bottom of why he's had this unexplained fit. | 0:42:22 | 0:42:29 | |
The readings that we're taking are obviously fairly normal, but he'll need to go to hospital | 0:42:29 | 0:42:36 | |
just to get checked over. | 0:42:36 | 0:42:38 | |
Alex feels fine now and was soon back to his usual self. | 0:42:40 | 0:42:44 | |
-Doctors have run tests to find out what may have happened, but so far can't say what caused the fit. -Ah. | 0:42:44 | 0:42:50 | |
-Well, that's it for Real Rescues. See you next time. -Bye-bye. | 0:42:50 | 0:42:54 | |
Subtitles by Red Bee Media Ltd | 0:43:10 | 0:43:12 |