Episode 1 Tenby 24/7


Episode 1

Reality series following the people of Tenby. Malcolm and Pat entertain a coach party of holidaymakers while the lifeguards treat a casualty with a weeverfish sting.


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Transcript


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This time on Tenby 24/7

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the life guards on duty for the unexpected holiday crisis.

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-All right, sweetheart.

-It's hurting.

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Hoteliers Malcolm and Patrick juggle guests and a renovation project.

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We want to let it for the weekend.

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And the firemen of Tenby put on a carnival.

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Look at the crowds. It's absolutely brilliant and it's a nice day, too.

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This is seven days in the life of one of Wales' holiday hot spots.

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Seven days with the people who work here to make the holidays a treat.

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This is Tenby 24/7.

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Nestled within the Pembrokeshire Coast National Park

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is the popular seaside resort of Tenby.

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Boasting three Blue Flag beaches, during the summer season

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the population swells from 5,000 people to a whopping 50,000.

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With this many visitors to the small, medieval, walled town

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traffic is a constant challenge for civil enforcement officer Barbara Powrie and her team.

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If you do South Beach and then walk up to North Beach,

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you go round and check the machines and clean the machines.

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Everybody know what they're doing?

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-What do you do if there's any problems?

-Radio.

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During the summer, the walled town is closed to traffic during the day.

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It's up to Barbara and her team to enforce it.

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You've got five minutes. You've got five minutes to load.

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If she's not out in five minutes, can I ask you to park further up?

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-There we are, I'm going.

-OK, no problem. Have a safe journey.

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Enjoy Tenby, bye.

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Six years ago, they did a trial about closing the town

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during the six weeks school holidays.

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to allow the tourists to walk through the town without the fear of cars.

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I just think it runs better if the town is free

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so children can run and go in and out of shops without the hassle of the traffic.

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I think it works better.

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-Good morning.

-Good morning to you.

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-Are you aware that today we close at 11?

-Yes, love, we've just rushed in.

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-Don't rush.

-All right.

-So long as you're gone by 11, that's fine.

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-Don't be rushing.

-Thank you very much.

-OK.

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It's a race against time for Barbara and the team

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to clear the town centre of traffic by 11 o'clock.

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Tenby grew as a holiday hotspot

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during the Georgian and Victorian periods

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and many of the hotels claim this vintage heritage.

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Overlooking the South Beach is the three-star Giltar Hotel.

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Business partners Pat Jenkins and Malcolm Brace

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have been welcoming visitors to their hotel for the last two years.

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A warm welcome to you. I'm sorry the weather isn't more cheerful.

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My name is Malcolm, one of the owners, the other owner is Patrick.

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You'll see him around and about, he'll be helping with the cases.

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Mr and Mrs Chivers.

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-"Shivers."

-Think of the weather.

-Yes.

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We're going to be having sunshine, you'll be out on the beach tomorrow.

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Room 415...

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Malcolm moved to Tenby for a quieter pace of life.

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Little did he know that two years later he'd be running his own holiday business.

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We came down here on a semi-retirement basis.

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After a few years, it sort of went from waiter to head waiter to general manager.

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Pat is exactly the same. He was teaching.

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I taught for 35 years. 30 years in Tenby.

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I had a chance of early retirement.

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I had six months at home, walking the dog, a bit of decorating.

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I thought, "This isn't for me."

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I've always done part-time work here.

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I had a chance of running the bar

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and then the previous owner was selling up

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and Malcolm and myself got together

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and put our offer in and the rest is history.

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-Your bags, sir.

-Lovely.

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With so much invested, Malcolm and Pat's dream

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is to get their three-star hotel up to four-star quality.

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They're juggling a busy renovation

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whilst still welcoming guests into the hotel.

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-The second bag. Sorry about that.

-That's all right.

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If we had the money, we'd shut for eight months

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and have the whole lot done in one go.

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Unless we win the lottery next week, we have to carry on as we are.

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-Hello, love.

-Room 113.

-Have you had a good day?

-Lovely.

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Tenby has been called Pembrokeshire's jewel in the crown.

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One look at the beaches will tell you why.

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Thousands flock here every summer,

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keeping the local lifeguards on their toes.

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Over on the Castle Beach, a young girl has just injured her foot

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and needs urgent treatment from lifeguard Carl Amos.

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-All right.

-It's hurting.

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She was over there with Dad in the rocks

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and she stepped on this sharp fishing hook.

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Straight into her foot.

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I think it went down to about here. It was quite a lot to go in.

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The catch seems worn, which is how it came out so easily

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when the dad pulled.

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It's fortunate, really, even though the injury is the same.

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It actually went right in.

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SHE SOBS

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-Can you hold that there for me?

-There's a good girl. Hold it there.

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Tenby South Beach.

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We have a child here who has stood on a fishing hook and hurt her foot.

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She needs to go to the minor incident unit.

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Would it be possible for a pick-up, as their car is on South Beach? Over.

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Nothing like a trip to the hospital when you're on holiday, is there?

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Thanks very much.

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Come on, darling.

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SIRENS WAIL

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Accidents and emergencies increase over the summer

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with the town swelling with thousands of tourists.

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Tenby fire service is on a shout.

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In a local caravan park, a car has exploded into flames.

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RADIO: Three, one, Alpha, two, over...

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The firemen contain the blaze under the experienced eye

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of watch manager Dickie Lewis.

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There was an electrical fault with the car.

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They could smell smoke coming out from the dashboard.

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Then it just went on fire.

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As you can see, there's not much left of it.

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But all these tents are damaged as well with sparks coming off it.

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Luckily, no-one was hurt during the incident, due to the fire crew's fast response.

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It took a bit of putting out and that's about it, really.

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Another job done.

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But today is not just about saving lives.

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It's also the Tenby Fireman's Carnival.

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It's about fund-raising and having fun.

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Please don't ever try putting chip pans out using water.

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Watch manager Dickie Lewis is determined for today's event

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to raise more money than ever before.

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Every year we make more.

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This year, hopefully, will be our best year.

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It's a good day, a bit of cloud, bit of sun, keep them off the beach.

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But if we can beat it, we will.

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It isn't all about money, it's about putting something on for the town

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as it's a seaside resort.

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But it's nice to make money as well. I'm now Terry Wogan.

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The firemen's carnival parade later on

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will attract thousands of extra visitors to Tenby.

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BELL RINGS

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It's gone 11am. Pedestrianisation of Tenby town centre has begun.

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There's a problem going down there...

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And things aren't going too well for Babs and the traffic.

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Somebody said there's a problem in the harbour.

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And it's a pretty big one.

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This eight-tonne lorry is stuck and needs to get across town.

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What I've got to do, which is against everything I'm supposed to,

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I'm going to reverse the lorry back through town

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and we'll be walking him through.

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Can you watch your backs, please? Can you watch your backs, please?

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Thank you very much!

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Can you watch your back, please, sir?

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There's a lorry coming through and I'd hate for you to get in the way.

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There's nobody keeping him down there till five.

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He was going to be a problem for us, so let's get him out.

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Watch your backs, please!

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HORN

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A result...

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and one less traffic headache for Barbara.

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I respect the job and I want to change attitudes

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to what people are thinking about CEOs or traffic wardens.

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And I just enjoy it, it's just, I do enjoy getting up,

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I do enjoy coming into work,

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I do love working the hours and I love meeting people,

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so it isn't everything, because that would be a lie,

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it's not a dream job, but it comes pretty damn close.

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Hello. No, it's pedestrianisation now.

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If you need to go in, if you go down here,

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and follow the signs, there's a park and ride that'll bring you into town.

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OK? Thanks very much, have a nice day.

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At Pat and Malcolm's Hotel,

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they are also trying to get closer to their dream.

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Giltar Hotel, good morning, Malcolm speaking.

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In his plan for four-star status,

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Malcolm has employed an interior-designer.

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What I want to do, is I want the furniture in.

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-It depends on what welcome tray...

-Furniture?

-..we have.

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It depends on what hairdryer goes on.

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Linda Hunt is transforming the hotel's standard rooms into deluxe ones.

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We're working round guests, so there can't be drilling and banging

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while people are having their lunch, or early in the morning or evenings.

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We've got a set amount of time to do those sort of things.

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And then, of course, you've got a programme in, like dominoes,

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when everything's going to happen

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and you've got a short space of time to do it.

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If it's easier to bring anything up by the lift, lads, you can do that.

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We want it ready, so we can let it for the weekend.

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And there's a wedding coming in tomorrow, so we've always got that extra room.

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It's let on the Saturday anyhow,

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so I'm hoping to have it let for tomorrow night too.

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-So the bed's going like this.

-It's going that way.

-Yeah.

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Such a short space of time to get it ready.

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We've really got to get it looking like

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it's been like this for a while.

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I don't want people coming in and smelling that it's wet paint,

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and that sort of thing.

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It is always tight, because we've always got

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a limited amount of time to get the rooms done.

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I'll just get in the bathroom and then out of the way.

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Over on the South Beach,

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a young crowd is starting to gather.

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Tenby is hosting the West Wales Surf Life Saving Club Championships.

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They're about to kick off.

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Some teams, Whitesands, Aber, they're here for competing. That's what they're here for.

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We're here to have a bit of fun, to get back into it, right?

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This is Angelo Vecci's second year as Tenby club captain.

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If we come back with a couple of good medals,

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and good places, then that's good, but at the end of the day

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it's just about getting the team back into competitions

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and hopefully getting the club back on the circuit, you know.

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WHISTLE

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But it's not long before Tenby's hopes are dashed.

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Local boy, Miles Johnson, is injured.

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I got stung by a fish.

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-Oh no, does it hurt?

-Yeah.

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What are you going to do now?

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Go up to the Life Guard hut

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and I'm going to get it cleaned up in hot water.

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Let's have a look.

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On your big toe, isn't it?

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Yeah.

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How painful is it?

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-Really painful.

-Like seven?

-Yeah.

-Really?

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You got a good one then, didn't you?

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They're like a flat fish, and what they do is burrow into the sand

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and they've got three spines on their back fin.

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What they do is wait for fish to come round,

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and it usually tries to spike them and then it eats them then.

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Sometimes you can stand on them, usually on low tide in the shallows.

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It does hurt.

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I stood on one about a month ago and I definitely knew about it.

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-I stood on one three weeks ago.

-Yeah.

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To make it better, right, this is going to have to be really, really hot water.

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-Yeah.

-But not too hot so it hurts you, OK?

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Dip your toe in where it stings.

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-It's going to be hot, OK? Because you've got poison in your foot.

-Yeah.

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-Does it still feel a bit hot?

-Yeah.

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-Who are you competing for today, then?

-Tenby.

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-Ah, local boy. You doing the beach races later?

-Yeah.

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You said the pain was about seven earlier, how much is it now?

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About two.

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-You sure you're happy now, yeah?

-Yeah, happy now.

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Good luck boys, you have to win now. First and second, please.

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-Do it for Tenby!

-Thank you.

-No problem.

-See you later.

-Ta-ra.

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The carnival floats are arriving in town.

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At the Fire Station,

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Dickie Lewis is busy preparing the carnival queen float for the possession.

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We're no flower arrangers, but we'll have a good go at it.

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It's all hands to the pump. Carnival chairman, Sean Brace, is also on flower duty.

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But with Dickie contemplating retirement,

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this could be the last carnival the pair organise together.

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-This is my 38th.

-I put four flowers into a pot.

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I've got two more, and I'm finished. But I'll still come out.

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We'll certainly miss him.

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As long as we can keep him, really. He did say a couple of years

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but hopefully, he'll do a little bit more. We'll certainly miss him.

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Last year, this event raised £5,000 for the fire fighters' charity.

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It's time for Dickie and Sean to hit the streets with money buckets.

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Thank you very much. Thank you very much, cheers.

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I appreciate that, thank you.

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I've got my own business, I'm a builder in Tenby,

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then you've the other side, of being a retained fireman.

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It is hard, but it's well worth it at the end of the day.

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The things that we do, especially for charity,

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and then going out to some shouts, it is well worth it.

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Well, well worth it.

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Oh, good day, guv. Thanks.

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My dad's best mate is Dickie.

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He said, "Do you fancy coming to join?", and I was in.

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A couple of months of training, I haven't looked back since. I really enjoyed it.

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-Thank you, Phil.

-Cheers, Dick.

-Cheers, Phil. Thanks very much.

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He's like another dad to me, really.

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We get on, I shouldn't say, but a house on fire, you know?

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There we are! Oh, a pound coin! Thank you very much.

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Parking in Tenby is a county council responsibility.

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And Barbara is on the front line.

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The trouble is, they all think that we're on commission and we just...

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People have got, just a one-track mind on CEOs,

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or traffic wardens, unfortunately.

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Today, a tradesman is trying to park and do some urgent work.

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-What's the emergency?

-A problem with the fire alarm in there.

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Yeah, that's what I'm saying, you can park in Five Arches...

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I need the van in there. I can't carry the stuff.

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But you'll not get through. I'll check...

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I got parking on here. They're As useless as everyone else.

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-Sorry?

-They haven't got the council on here.

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They seem to be useless, they're not able to help.

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What do you mean, useless? I don't.. No, no, no, they're not useless.

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-I just want to get out for an hour.

-I appreciate that, but as I said,

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council, useless, not a nice level to come in at.

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-But they are!

-No, no, no! I am here now, trying to help you.

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You don't work for them, do you? Sorry, I forgot.

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The only thing I can think of is if you come out and if you go down to the bottom of there.

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-Yeah.

-OK? Is that a solution?

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-Anything, as long as I can get in there, I'm happy.

-So, we're not so useless now, no?

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I didn't say YOU were. THEY are.

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No, I am the council, you can't be saying that to me.

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As I said, opening that the council is useless is not the best of lines.

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But, as I said, I would say, when we put tickets on cars,

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I'd say 99% of people are going to get frustrated.

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Parking issues are emotive, there's no two ways about it.

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We just deal with it as we can. I expect abuse.

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I don't like it, but part of me expects it.

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But I'd rather deal with it and see if we can get over it, which is what that was.

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Nice to be important, more important to be nice.

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From apartments to B&Bs and traditional hotels, Tenby caters for all tastes.

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Malcolm is welcoming his holiday guests to lunch.

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-No problems?

-No.

-Good, good.

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Everything all right, ladies?

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In order to go from a three to a four-star rating,

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the hotel needs a top chef.

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Everything all right, chef?

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We've run out of Yorkshire puddings halfway through service.

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I'm going to make some now.

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Sack the chef! He's run out of Yorkshires.

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Have you ever heard the last of it?

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I've run out of Yorkshire puddings cos everybody's had beef.

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I'm frantically trying to cook some more in the oven for the privates,

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and I've got to cut these ones in half, I have.

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23-year-old head chef, Phil Sellars,

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joined the hotel just over a year ago.

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'We had the Cliff Norton.'

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My mum and dad managed it for 21 years.

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So I was brought up in hotels from that high, which is brilliant.

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Mum, my dad and my brother said I was mad coming into this at my age,

0:20:010:20:06

but I'd rather be in it at this age now, a young age,

0:20:060:20:09

than being 20 or 30, I mean, 30 or 40,

0:20:090:20:13

cos I can then bring more energy into the job

0:20:130:20:16

than when you get a bit older, you can't really put much energy in.

0:20:160:20:19

To be fair to him, what he's done for us

0:20:190:20:23

with his cooking abilities and his presentation,

0:20:230:20:27

it's turned us round.

0:20:270:20:28

He's young, he's still got a lot to learn,

0:20:280:20:30

but he's just passed his, um...what was it you've passed, Philip?

0:20:300:20:34

My level 3 NVQ.

0:20:340:20:36

His level 3, which I keep forgetting.

0:20:360:20:38

But, no, he's fine. He's excellent. He's a good lad.

0:20:380:20:41

Phil, I have got more mains.

0:20:410:20:44

No Yorkshires!

0:20:440:20:46

The Surf Lifesaving Championships are continuing on the South Beach.

0:20:500:20:53

And 12-year-old Miles has recovered from his weaver fish injuries.

0:20:550:20:59

Watching on and hoping he doesn't have to treat him again

0:21:010:21:04

is lifeguard Stefan John.

0:21:040:21:05

He's racing again now,

0:21:050:21:08

so hopefully he won't stand on any more

0:21:080:21:12

and hopefully he'll get a win.

0:21:120:21:14

WHISTLE BLOWS

0:21:140:21:16

Come on, Miles!

0:21:190:21:21

Good boy. Keep it going Miles, keep it going. Go, go!

0:21:230:21:27

I came more for the surfing scene rather than the lifesaving scene,

0:21:310:21:34

but looking back, I would've loved

0:21:340:21:36

to have been part of this, definitely.

0:21:360:21:39

I think it's a great way to get involved in lifeguarding.

0:21:390:21:43

Even after his weaver fish sting,

0:21:470:21:49

Miles has managed to come first for Team Tenby.

0:21:490:21:53

First win of the day the day. So we're very pleased with that.

0:21:540:21:57

Even surprised me, so...

0:21:570:21:59

Even with his weaver fish injury.

0:21:590:22:02

In the town centre the fireman's carnival procession

0:22:080:22:11

is a bit behind schedule.

0:22:110:22:14

We're late, as usual.

0:22:140:22:16

But I love it. I love been late. I've been late all my life.

0:22:160:22:19

My mother always said I'd be late for my own funeral. Probably will.

0:22:190:22:24

It's nice, isn't it? With the princesses and all.

0:22:240:22:28

Nostalgic. I'll cry in a minute.

0:22:280:22:30

I'll shed a tear.

0:22:300:22:32

In true fireman spirit,

0:22:370:22:39

this carnival traditionally involves a massive water fight

0:22:390:22:42

and it's Sean's job to stop the soaking happening

0:22:420:22:45

before they get to the town square.

0:22:450:22:47

Of course, the important thing now is to try and keep water off,

0:22:490:22:52

especially this float.

0:22:520:22:54

You can't stop water at a carnival,

0:22:540:22:56

but we don't want to wet the carnival queen.

0:22:560:22:59

So they're the most important,

0:22:590:23:01

and the walking passers.

0:23:010:23:02

No water, please. No water, yeah? No water.

0:23:070:23:10

It's going all right so far.

0:23:110:23:13

No injuries.

0:23:130:23:15

Ah, it's brilliant. Yeah, yeah.

0:23:210:23:24

It is, it's lovely.

0:23:240:23:25

Look at the crowds, look.

0:23:250:23:27

It's brilliant. absolutely brilliant,

0:23:270:23:30

and it's a nice day, too.

0:23:300:23:31

So, yeah, it's good.

0:23:310:23:34

Makes me feel proud.

0:23:340:23:36

It does.

0:23:360:23:38

Barbara has spotted another problem,

0:23:440:23:48

and it's made her see double.

0:23:480:23:50

They've just put, um... double yellow lines down here.

0:23:500:23:54

10 years this has been without double yellow lines.

0:23:540:23:57

They're brand new, so you can't say you didn't see them.

0:23:570:24:01

It's a bit like, I've got to stand here now...

0:24:010:24:03

-I'm going to move it now, honest.

-Go on then. Come on then.

0:24:030:24:06

-Move it?

-Yeah.

-Yeah?

0:24:060:24:08

See? He'll come running out now. You've got two minutes. Go on.

0:24:080:24:13

SHE LAUGHS

0:24:130:24:15

Another day in paradise.

0:24:260:24:27

What's not to love about working here?

0:24:300:24:32

It's just so nice.

0:24:320:24:34

In the summer, you've got so many different people.

0:24:340:24:37

You've got the weather and everything. In the winter, you've got the locals,

0:24:370:24:41

but it's every day you walk out and you've got lovely views.

0:24:410:24:45

It's just, it's just a lovely place to work. Really nice.

0:24:450:24:49

Interior designer Linda Hunt has been hard at work in the bedroom

0:24:540:24:59

and is ready to reveal all to Malcolm.

0:24:590:25:01

How are we doing, Linda?

0:25:030:25:06

-Just about done.

-Super, darling.

0:25:060:25:08

-Yeah?

-Super.

0:25:080:25:10

I just love that.

0:25:100:25:12

-Do you?

-Luggage. Yes. That's super.

0:25:120:25:14

And another little teddy.

0:25:140:25:16

SHE LAUGHS

0:25:160:25:18

Lovely.

0:25:180:25:19

-Well done, Linda. Thank you.

-Good. Glad you like it.

0:25:190:25:22

Super, absolutely super.

0:25:220:25:24

To see this hotel get to a four-star...

0:25:240:25:28

I'd just be delighted then.

0:25:280:25:30

Really delighted.

0:25:300:25:32

Have a lovely summer and hopefully we'll see you again one day.

0:25:340:25:37

Pleasant journey, now. Bye-bye, all.

0:25:370:25:40

Finally, it's the moment everyone has come to Tudor Square for.

0:25:520:25:55

The turning on of the firemen's hose.

0:25:580:26:00

I'll bring the water floats in.

0:26:000:26:03

No. All right.

0:26:030:26:05

It's a Tenby tradition that the crowds look forward to.

0:26:060:26:10

The parade has officially made its way to the wet zone.

0:26:140:26:18

Argh!

0:26:200:26:22

SCREAMS AND SHOUTS

0:26:240:26:27

OK, can you make your way to the...

0:26:300:26:33

Do you want to make your way to the harbour?

0:26:360:26:39

Everybody's enjoying themselves, aren't they?

0:26:390:26:41

I didn't get soaked, but just missed it.

0:26:410:26:44

Can you ever see yourself leaving Tenby?

0:26:440:26:47

Never, ever. No.

0:26:470:26:49

I might go to the Narberth Crematorium, but I won't leave Tenby.

0:26:490:26:52

If they had a crematorium in Tenby, I'd stay here.

0:26:580:27:02

This year's carnival raised over £5,000 for charity.

0:27:030:27:08

On the South Beach, it's prize presentation time.

0:27:100:27:13

Boys' under-12s - first place, Miles Johnson, Tenby.

0:27:130:27:17

CHEERS

0:27:170:27:19

Thanks to Miles, it's a proud moment for both Team Tenby and his dad.

0:27:190:27:25

I didn't know he was a good runner. I never knew that till today.

0:27:250:27:28

-He just... Innit?

-Yeah.

0:27:280:27:30

Kept it hid. Hidden talents.

0:27:300:27:32

-I beat the Welsh champion...

-With your bad foot.

0:27:320:27:36

Yeah, and I had a bad foot.

0:27:360:27:37

I beat the Welsh champion and they were all bigger than me

0:27:370:27:41

and taller than me. I was just amazed.

0:27:410:27:44

And he couldn't have done it

0:27:440:27:46

without a helping hand from the lifeguards.

0:27:460:27:48

This is a beach safety announcement. The lifeguards are now off duty.

0:27:480:27:52

So if you decide to stay in the water, you do so at your own risk

0:27:520:27:55

and we shall see you tomorrow from 10am.

0:27:550:27:58

# When the night

0:27:580:28:03

# Fills my soul

0:28:030:28:07

# I'll be home.

0:28:070:28:12

# I'll be home.

0:28:120:28:16

Whoo!

0:28:160:28:18

Next time on Tenby 24/7 -

0:28:190:28:22

Malcolm hosts a local wedding...

0:28:220:28:25

Everything's set up and no cake.

0:28:250:28:28

..the police are on duty for the summer spectacular...

0:28:280:28:32

You! Come here!

0:28:320:28:33

Bring the car, bring the car.

0:28:330:28:35

..and beach cleaner Ron bites off more than he can chew.

0:28:350:28:39

Somebody's left a spare set. I found them on the beach.

0:28:390:28:42

If he remembers he's lost them, you know who's got them.

0:28:420:28:46

Subtitles by Red Bee Media Ltd

0:28:510:28:54

Email [email protected]

0:28:540:28:57

Tenby is one of Wales's busiest holiday resorts, where people work hard during the summer to feast or famine in the winter.

This series follows a week in the life of the people who make Tenby tick. Malcolm and Pat take on the challenge of a coach party of holidaymakers and their hotel renovation. On the beach, the lifeguards are in action as they treat a casualty with a weeverfish sting. Traffic enforcement officer Barbra Powrie tries to keep the street traffic free and the firemen of Tenby put on a carnival for the holidaymakers to enjoy.


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