Pennod 5 Y Glas

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-The police - often the first call

-in an emergency.

-On the front line

-in the war against crime...

-..and in the battle

-to protect the public.

-I can't be on telly!

-My granny will be upset.

-Patience.

-Patience.

-Patience!

-Our cameras had exclusive access

-to the police in Swansea...

-..Neath, Port Talbot and the area...

-..as officers

-respond to emergency calls.

-You've got to laugh,

-otherwise you cry!

-Access all areas.

-Hey! Get away!

-Forget your preconceptions.

-This is the reality of police work.

-Who are you?

-Who are you?

-It's not always

-about catching criminals.

-It's going faster, honest to God!

-It's hard to describe the job.

-It's an absolute madhouse!

-Welcome to the South Wales Police

-Control Centre, Swansea.

-Most of the time,

-it's easier to phone the police.

-Let them deal with it!

-A total of 572 officers

-work on this patch.

-They police

-an area of 316 square miles...

-..from Port Talbot to Gorseinon,

-from the Gower to the Vale Of Neath.

-South Wales Police. Can I help you?

-In addition

-to emergency response officers...

-..there are specialists like CSI,

-Roads Policing, the dog squad...

-..tactical support

-and the drugs squad.

-They work hard to keep the streets

-safe in difficult circumstances.

-Huw Toghill and his partner respond

-to the first call of their shift.

-It's an unusual case.

-It's a bit strange.

-There's a bus

-coming down from Cardiff...

-..and a man

-at the back of that bus...

-..says he's a dangerous man

-and he's wanted by the police.

-First, we had to identify the man.

-Fortunately, someone who was

-at school with him recognized him.

-That person told us the man didn't

-look like the person he once knew...

-..and it was obvious

-he had problems.

-What has happened on the bus?

-The reason we're speaking to you now

-is a number of people on this bus...

-..have said you stood up,

-waved your arms around...

-..and said you're dangerous,

-a fugitive and a wanted man.

-What have you got to say about that?

-Did you do that?

-Why was that?

-Are you dangerous?

-I just need to speak to somebody.

-You need to speak to somebody

-about the problems you've got.

-I need to speak to my family.

-I need to get home.

-I'm trying my best to do that.

-A lot of the calls we handle

-sound bad, at first.

-In this instance, it only took

-a minute or two to become clear...

-..that the man

-who stood up and shouted...

-..had personal issues

-and mental problems.

-He didn't harm anyone but he did

-cause problems on the bus.

-We just want to find out

-what's going on.

-If we can help you, we'll help you.

-Is that alright?

-Is that alright?

-

-Yes.

-We could take him to the cells but

-is that the best place for him? No.

-If we can help people,

-everyone's a winner.

-Can you manage?

-Have a seat over there.

-How often do you deal with people

-who have mental health problems?

-I'd say it happens almost every day.

-Is anyone helping you

-with your depression?

-Any doctors or nurses helping you?

-Any doctors or nurses helping you?

-

-Nobody much, no.

-Who are they then?

-They shouldn't see the police.

-We're there

-every single day of the year.

-It's difficult.

-Their families ask us to help...

-..but all we can do

-is take them to hospital...

-..or put in some referrals.

-Really, doctors are the only people

-who can help them.

-They turn to the police because

-they know we'll never walk away...

-..or turn our backs on them.

-Police officers in this area

-deal with over 3,000 calls...

-..relating to mental health problems

-every year.

-In Swansea, a man has called the

-police over 70 times in two days...

-..threatening to harm officers

-who work in the city centre.

-Sergeant Phil Morgan and his shift

-are en route to deal with the man.

-He's been calling the control room

-saying he'll shoot the helicopter...

-..with some sort of rocket.

-He said there are drugs everywhere

-and he'll kill some policemen.

-A lot of hoax calls.

-I believe

-he does have mental health issues.

-Let's find out what we have.

-Arresting him won't be easy.

-The last time he was arrested...

-..he came at a police officer

-with a machete.

-That's why

-we called in the firearms team...

-..to help us arrest him.

-The firearms unit

-is trained to use taser guns...

-..and they're at the door,

-ready to use them.

-Armed police! Come to the door.

-We don't know

-what's inside that door.

-We're entering the house

-of a man who has a machete...

-..and who may have guns.

-Come to the door now!

-There's no need to use any arms.

-The man has surrendered.

-We're putting handcuffs on you

-for your safety and our safety.

-Public nuisance.

-I have boys from London, Manchester,

-Leeds and Birmingham in Swansea.

-Well armed, well organized.

-No prints, no DNA, no photos.

-You'll have nothing. Mark my words.

-All of you in Swansea Central will

-be shot like dogs in the street.

-He can't carry out

-any of those threats.

-He's just talking rubbish.

-Judging by what he's coming out with

-it's clear he need help.

-He was interviewed the next morning

-and he apologized.

-He said something like,

-"I'm sorry for wasting your time."

-That was the best result

-we could possibly have.

-We've had a call about a business

-premises which is being burgled.

-They have some sort of CCTV,

-so they know there's someone there.

-We've been told

-to take a silent approach.

-Sshh!

-Sshh!

-

-Silento approachio!

-Gavin Williams and his partner

-don't reach the business premises...

-..because an emergency call

-demands their urgent attention.

-A police officer has pressed

-their emergency button.

-That means she's in trouble

-and needs urgent backup.

-If a police officer

-presses their emergency button...

-..it means they're in real danger.

-You usually have no idea

-what's happening.

-All you know is one of

-your colleagues is in trouble.

-There's an orange button

-on every police officer's radio.

-It enables them to cut across

-the radio and call for help.

-It's one of the worst calls we have.

-We now know one of our colleagues

-needs help urgently.

-When the button's pressed,

-it opens up all the channels.

-You hear what's happening

-and you know someone needs help.

-Panic. It's the same every time.

-The adrenalin surges

-and it goes through the roof.

-No matter where you are,

-if you press it, everyone comes.

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-We've just had a call.

-One of our colleagues

-pressed the emergency button.

-That officer needs urgent help.

-Two police officers are in trouble

-in a house in Neath.

-They tried to stop a noisy party

-and someone attacked them.

-Pressing the button on their radio

-has summoned urgent help.

-It's one of the worst calls

-you can get...

-..when you hear your colleagues

-are in need of help.

-Unless you're on an important call,

-you drop everything and go.

-You go flat out

-to get there and help.

-Every officer in the area responded

-and the situation was diffused.

-However, the attack

-has caused tension and shock.

-Do you know what?

-I want to ask you a question.

-One partygoer is arrested for

-breaking the conditions of his tag.

-Tagging is a system which can secure

-early release for prisoners.

-The tag is used to electronically

-monitor a person's every move.

-There's a box in the house

-and they must be near it...

-..between 9 at night and

-9 in the morning, or whatever.

-He'd missed his curfew

-by around a quarter of an hour.

-Are you someone

-who can have sex in public?

-Why are you looking away from me?

-I'm asking you a question,

-you ****ing pig-ignorant ****!

-Sorry about that! I do apologize.

-**** off! You don't know nothing

-about my life.

-What's the worst name

-you've been called?

-They call me a pig.

-They say,

-"Oh, you were bullied in school!"

-That's the classic.

-Different versions

-of the word 'pigs'.

-I can smell bacon!

-My favourite is Phil Mitchell.

-My favourite is Phil Mitchell.

-

-I get called baldy.

-That's baffling, because this is

-my haircut of choice!

-I'm often called a bald ****!

-Some people comment on my weight!

-Thanks for that!

-People sing songs about pigs.

-Bad little piggies, I smell piggies.

-T***!

-I get called a slag.

-I also get called a ****.

-I hate that word.

-If it's a song I've never

-heard before, it's entertaining...

-..but they have no imagination.

-It's the same old song.

-If you get upset...

-..about someone calling you a pig,

-big nose, fatty or baldy...

-..this isn't the job for you!

-Having reached the station,

-the man is still performing.

-A night in a cell to sober up

-awaits him.

-In the end,

-I want my colleagues to be safe...

-..and I want offenders

-to be locked up safely too...

-..where they can't hurt anyone else.

-The main thing is we all go home

-to our families unscathed.

-PC Huw Toghill's shift

-is nearly over...

-..but there's a report of eight

-people brawling on a Neath street.

-One of the men involved

-has a hammer.

-It's often the case that situations

-change by the time you get there.

-The information may be inaccurate

-or misleading.

-In this case, a man really had been

-hit on the head with a hammer.

-He's got a little cut

-on the back there.

-Do I need to wash it in saltwater?

-I'll get you an ambulance,

-to be on the safe side.

-I don't want an ambulance.

-Other people wouldn't consider

-not making a complaint...

-..after being hit on the head

-with a hammer!

-Refusing to speak to the police

-about it seems unbelievable...

-..but it happens a lot.

-It's obvious what's happening here

-is drug related.

-It's probably about money.

-He came out onto the street

-and someone gave him a shock.

-Have you seen the cut?

-S4C?

-We know him and he knows us.

-The sooner we leave the area,

-the sooner he can go back to work.

-Most of the time,

-they refuse to say a word.

-The next step is an ambulance

-to make sure he's alright.

-He'll refuse

-to get in the ambulance.

-He was out cold for a few minutes,

-so he needs an ambulance.

-He needs to be checked

-in hospital.

-That's what you get

-a lot of the time.

-If you have no evidence either way,

-nobody's happy.

-If someone's hurt and they have

-injuries, it recorded as an assault.

-If nobody tells us what happened,

-it becomes an undetected assault.

-It affects our figures.

-We turn up and they may not

-even give us their name.

-If they refuse to speak to us,

-it's difficult for us to help them.

-We must make sure

-we write it up properly.

-If it happens again,

-or we're called back there...

-..we've done what we could

-to help that person.

-We can't do much.

-He refuses to speak to us

-about this and that makes it hard.

-It happens a lot.

-It's a daily problem.

-People refuse to provide information

-which could help the police.

-In Morriston, PC Steffan Jones

-expects more of the same.

-We're going to the house of a woman

-who says her windows were smashed.

-They have problems with young people

-in that area.

-We're going to see what happened

-and if they're still there.

-It's not unusual for Steffan to deal

-with a case which involves a child.

-In 2012, over 500 under 18's

-were arrested...

-..by South Wales Police

-Western Division.

-What's happened altogether now?

-What's happened altogether now?

-

-I was upstairs, pottering about.

-I heard a stone at the window.

-When they came back,

-there was four of them.

-They went mad!

-They did all the windows.

-What's it all about?

-They often won't pursue it.

-They refuse to give us information

-and get someone in trouble.

-The community

-would see them as a grass.

-This was different and she was happy

-to give us information.

-Your back door has taken a pounding.

-Are you willing to give a statement

-and go to court over this?

-Yes, I want the boys here.

-We drove around

-to see if they were still there.

-I didn't see them

-but Mark has good eyesight...

-..and he spotted them

-walking down the street.

-The other boys ran, but the boy

-we wanted to talk to stopped.

-The boy under suspicion

-is only 15 years old.

-What have I done?

-What have I done?

-

-Smashed a few windows.

-No, I haven't! My name's not ****.

-You just told me your name was ****!

-You're pinching me!

-Some of them

-have vivid imaginations.

-Luckily, they can't remember

-the last lie they told.

-If they did, we wouldn't catch

-half the people we do!

-Calm down, please!

-No! I swear!

-Baby!

-Turn that camera off, please!

-No, I swear!

-The boy continues to deny

-his true identity...

-..but his girlfriend makes the

-mistake of shouting out his name.

-Steffan and Mark now have proof

-they've caught the right boy.

-I'm going to **** myself!

-You'll be locked up longer

-if you carry on shouting!

-We'll search you down there.

-Baby, I can't do nothing! I'm sorry!

-Once he was in the van and on

-his way to custody, he calmed down.

-Once these boys realize what

-they've done, they start to cry.

-You can get that reaction from them.

-A lot of them grow up, from the age

-of eight, nine and ten...

-..and all they see is the police

-coming to their house.

-All they see

-is their friends being arrested.

-They think it's great. No problem.

-The doesn't faze them.

-Being arrested

-is part of their childhood.

-Don't push now.

-Things were different

-when I was growing up.

-If we saw a policeman, we crossed

-the road and got out of his way.

-That's what happened.

-These days, they're happy

-to have a chat or shout at us...

-..or give us the middle finger.

-Do you want to see your mum?

-Tidy? No messing about?

-The threat of mam or dad

-is worse than our threat.

-You hope you can help them learn.

-You sometimes see

-they're quite innocent...

-..then you see them start to do

-little things and think, "Oh, dear!"

-They don't see the fact

-that it's a waste of a life.

-You know?

-Is it right to look at some children

-and say there's no hope for them?

-There are professional people

-who had less than these children...

-..but they've really managed

-to make something of their lives.

-Quick enough to walk away,

-weren't you?

-Crying!

-Some of them need an arm around them

-and a bit of attention...

-..and what's just happened

-is a moment of madness.

-But some

-are career criminals in the making.

-Do you think your parents

-want to come down Swansea custody...

-..and see you in cells?

-Sympathy?

-We don't have time

-to be sympathetic, to be honest.

-This was the first time the boy

-had been arrested...

-..so he received a warning

-this time.

-PC Toghill took the boy who

-was shouting home to his parents.

-After a night in a cell,

-the partygoer appeared in court...

-..to have

-his tag conditions reassessed.

-Next time, the police deal with

-the problem of drunkenness...

-..the work done

-by the forensic team...

-..and a big mystery in Pontardawe.

-S4C subtitles by Eirlys A Jones

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