Pennod 5 Y Glas


Pennod 5

Heno, mae heddweision yn ateb galwadau sy'n ymwneud a phroblemau iechyd meddwl. Officers deal with one of the 3,000 calls they receive every year from somebody with mental healt...


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Transcript


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-The police - often the first call

-in an emergency.

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-On the front line

-in the war against crime...

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-..and in the battle

-to protect the public.

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-I can't be on telly!

-My granny will be upset.

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-Patience.

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-Patience.

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-Patience!

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-Our cameras had exclusive access

-to the police in Swansea...

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-..Neath, Port Talbot and the area...

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-..as officers

-respond to emergency calls.

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-You've got to laugh,

-otherwise you cry!

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-Access all areas.

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-Hey! Get away!

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-Forget your preconceptions.

-This is the reality of police work.

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-Who are you?

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-Who are you?

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-It's not always

-about catching criminals.

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-It's going faster, honest to God!

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-It's hard to describe the job.

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-It's an absolute madhouse!

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-Welcome to the South Wales Police

-Control Centre, Swansea.

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-Most of the time,

-it's easier to phone the police.

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-Let them deal with it!

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-A total of 572 officers

-work on this patch.

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-They police

-an area of 316 square miles...

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-..from Port Talbot to Gorseinon,

-from the Gower to the Vale Of Neath.

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-South Wales Police. Can I help you?

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-In addition

-to emergency response officers...

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-..there are specialists like CSI,

-Roads Policing, the dog squad...

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-..tactical support

-and the drugs squad.

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-They work hard to keep the streets

-safe in difficult circumstances.

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-Huw Toghill and his partner respond

-to the first call of their shift.

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-It's an unusual case.

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-It's a bit strange.

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-There's a bus

-coming down from Cardiff...

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-..and a man

-at the back of that bus...

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-..says he's a dangerous man

-and he's wanted by the police.

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-First, we had to identify the man.

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-Fortunately, someone who was

-at school with him recognized him.

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-That person told us the man didn't

-look like the person he once knew...

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-..and it was obvious

-he had problems.

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-What has happened on the bus?

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-The reason we're speaking to you now

-is a number of people on this bus...

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-..have said you stood up,

-waved your arms around...

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-..and said you're dangerous,

-a fugitive and a wanted man.

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-What have you got to say about that?

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-Did you do that?

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-Why was that?

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-Are you dangerous?

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-I just need to speak to somebody.

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-You need to speak to somebody

-about the problems you've got.

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-I need to speak to my family.

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-I need to get home.

-I'm trying my best to do that.

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-A lot of the calls we handle

-sound bad, at first.

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-In this instance, it only took

-a minute or two to become clear...

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-..that the man

-who stood up and shouted...

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-..had personal issues

-and mental problems.

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-He didn't harm anyone but he did

-cause problems on the bus.

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-We just want to find out

-what's going on.

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-If we can help you, we'll help you.

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-Is that alright?

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-Is that alright?

-

-Yes.

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-We could take him to the cells but

-is that the best place for him? No.

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-If we can help people,

-everyone's a winner.

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-Can you manage?

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-Have a seat over there.

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-How often do you deal with people

-who have mental health problems?

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-I'd say it happens almost every day.

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-Is anyone helping you

-with your depression?

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-Any doctors or nurses helping you?

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-Any doctors or nurses helping you?

-

-Nobody much, no.

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-Who are they then?

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-They shouldn't see the police.

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-We're there

-every single day of the year.

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-It's difficult.

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-Their families ask us to help...

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-..but all we can do

-is take them to hospital...

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-..or put in some referrals.

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-Really, doctors are the only people

-who can help them.

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-They turn to the police because

-they know we'll never walk away...

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-..or turn our backs on them.

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-Police officers in this area

-deal with over 3,000 calls...

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-..relating to mental health problems

-every year.

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-In Swansea, a man has called the

-police over 70 times in two days...

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-..threatening to harm officers

-who work in the city centre.

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-Sergeant Phil Morgan and his shift

-are en route to deal with the man.

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-He's been calling the control room

-saying he'll shoot the helicopter...

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-..with some sort of rocket.

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-He said there are drugs everywhere

-and he'll kill some policemen.

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-A lot of hoax calls.

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-I believe

-he does have mental health issues.

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-Let's find out what we have.

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-Arresting him won't be easy.

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-The last time he was arrested...

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-..he came at a police officer

-with a machete.

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-That's why

-we called in the firearms team...

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-..to help us arrest him.

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-The firearms unit

-is trained to use taser guns...

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-..and they're at the door,

-ready to use them.

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-Armed police! Come to the door.

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-We don't know

-what's inside that door.

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-We're entering the house

-of a man who has a machete...

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-..and who may have guns.

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-Come to the door now!

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-There's no need to use any arms.

-The man has surrendered.

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-We're putting handcuffs on you

-for your safety and our safety.

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-Public nuisance.

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-I have boys from London, Manchester,

-Leeds and Birmingham in Swansea.

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-Well armed, well organized.

-No prints, no DNA, no photos.

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-You'll have nothing. Mark my words.

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-All of you in Swansea Central will

-be shot like dogs in the street.

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-He can't carry out

-any of those threats.

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-He's just talking rubbish.

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-Judging by what he's coming out with

-it's clear he need help.

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-He was interviewed the next morning

-and he apologized.

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-He said something like,

-"I'm sorry for wasting your time."

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-That was the best result

-we could possibly have.

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-We've had a call about a business

-premises which is being burgled.

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-They have some sort of CCTV,

-so they know there's someone there.

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-We've been told

-to take a silent approach.

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-Sshh!

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-Sshh!

-

-Silento approachio!

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-Gavin Williams and his partner

-don't reach the business premises...

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-..because an emergency call

-demands their urgent attention.

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-A police officer has pressed

-their emergency button.

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-That means she's in trouble

-and needs urgent backup.

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-If a police officer

-presses their emergency button...

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-..it means they're in real danger.

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-You usually have no idea

-what's happening.

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-All you know is one of

-your colleagues is in trouble.

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-There's an orange button

-on every police officer's radio.

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-It enables them to cut across

-the radio and call for help.

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-It's one of the worst calls we have.

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-We now know one of our colleagues

-needs help urgently.

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-When the button's pressed,

-it opens up all the channels.

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-You hear what's happening

-and you know someone needs help.

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-Panic. It's the same every time.

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-The adrenalin surges

-and it goes through the roof.

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-No matter where you are,

-if you press it, everyone comes.

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-.

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-Subtitles

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-Subtitles

-

-Subtitles

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-We've just had a call.

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-One of our colleagues

-pressed the emergency button.

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-That officer needs urgent help.

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-Two police officers are in trouble

-in a house in Neath.

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-They tried to stop a noisy party

-and someone attacked them.

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-Pressing the button on their radio

-has summoned urgent help.

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-It's one of the worst calls

-you can get...

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-..when you hear your colleagues

-are in need of help.

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-Unless you're on an important call,

-you drop everything and go.

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-You go flat out

-to get there and help.

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-Every officer in the area responded

-and the situation was diffused.

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-However, the attack

-has caused tension and shock.

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-Do you know what?

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-I want to ask you a question.

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-One partygoer is arrested for

-breaking the conditions of his tag.

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-Tagging is a system which can secure

-early release for prisoners.

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-The tag is used to electronically

-monitor a person's every move.

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-There's a box in the house

-and they must be near it...

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-..between 9 at night and

-9 in the morning, or whatever.

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-He'd missed his curfew

-by around a quarter of an hour.

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-Are you someone

-who can have sex in public?

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-Why are you looking away from me?

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-I'm asking you a question,

-you ****ing pig-ignorant ****!

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-Sorry about that! I do apologize.

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-**** off! You don't know nothing

-about my life.

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-What's the worst name

-you've been called?

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-They call me a pig.

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-They say,

-"Oh, you were bullied in school!"

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-That's the classic.

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-Different versions

-of the word 'pigs'.

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-I can smell bacon!

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-My favourite is Phil Mitchell.

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-My favourite is Phil Mitchell.

-

-I get called baldy.

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-That's baffling, because this is

-my haircut of choice!

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-I'm often called a bald ****!

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-Some people comment on my weight!

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-Thanks for that!

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-People sing songs about pigs.

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-Bad little piggies, I smell piggies.

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-T***!

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-I get called a slag.

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-I also get called a ****.

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-I hate that word.

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-If it's a song I've never

-heard before, it's entertaining...

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-..but they have no imagination.

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-It's the same old song.

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-If you get upset...

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-..about someone calling you a pig,

-big nose, fatty or baldy...

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-..this isn't the job for you!

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-Having reached the station,

-the man is still performing.

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-A night in a cell to sober up

-awaits him.

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-In the end,

-I want my colleagues to be safe...

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-..and I want offenders

-to be locked up safely too...

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-..where they can't hurt anyone else.

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-The main thing is we all go home

-to our families unscathed.

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-PC Huw Toghill's shift

-is nearly over...

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-..but there's a report of eight

-people brawling on a Neath street.

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-One of the men involved

-has a hammer.

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-It's often the case that situations

-change by the time you get there.

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-The information may be inaccurate

-or misleading.

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-In this case, a man really had been

-hit on the head with a hammer.

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-He's got a little cut

-on the back there.

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-Do I need to wash it in saltwater?

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-I'll get you an ambulance,

-to be on the safe side.

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-I don't want an ambulance.

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-Other people wouldn't consider

-not making a complaint...

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-..after being hit on the head

-with a hammer!

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-Refusing to speak to the police

-about it seems unbelievable...

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-..but it happens a lot.

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-It's obvious what's happening here

-is drug related.

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-It's probably about money.

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-He came out onto the street

-and someone gave him a shock.

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-Have you seen the cut?

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-S4C?

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-We know him and he knows us.

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-The sooner we leave the area,

-the sooner he can go back to work.

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-Most of the time,

-they refuse to say a word.

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-The next step is an ambulance

-to make sure he's alright.

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-He'll refuse

-to get in the ambulance.

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-He was out cold for a few minutes,

-so he needs an ambulance.

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-He needs to be checked

-in hospital.

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-That's what you get

-a lot of the time.

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-If you have no evidence either way,

-nobody's happy.

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-If someone's hurt and they have

-injuries, it recorded as an assault.

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-If nobody tells us what happened,

-it becomes an undetected assault.

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-It affects our figures.

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-We turn up and they may not

-even give us their name.

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-If they refuse to speak to us,

-it's difficult for us to help them.

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-We must make sure

-we write it up properly.

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-If it happens again,

-or we're called back there...

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-..we've done what we could

-to help that person.

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-We can't do much.

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-He refuses to speak to us

-about this and that makes it hard.

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-It happens a lot.

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-It's a daily problem.

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-People refuse to provide information

-which could help the police.

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-In Morriston, PC Steffan Jones

-expects more of the same.

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-We're going to the house of a woman

-who says her windows were smashed.

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-They have problems with young people

-in that area.

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-We're going to see what happened

-and if they're still there.

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-It's not unusual for Steffan to deal

-with a case which involves a child.

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-In 2012, over 500 under 18's

-were arrested...

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-..by South Wales Police

-Western Division.

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-What's happened altogether now?

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-What's happened altogether now?

-

-I was upstairs, pottering about.

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-I heard a stone at the window.

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-When they came back,

-there was four of them.

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-They went mad!

-They did all the windows.

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-What's it all about?

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-They often won't pursue it.

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-They refuse to give us information

-and get someone in trouble.

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-The community

-would see them as a grass.

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-This was different and she was happy

-to give us information.

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-Your back door has taken a pounding.

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-Are you willing to give a statement

-and go to court over this?

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-Yes, I want the boys here.

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-We drove around

-to see if they were still there.

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-I didn't see them

-but Mark has good eyesight...

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-..and he spotted them

-walking down the street.

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-The other boys ran, but the boy

-we wanted to talk to stopped.

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-The boy under suspicion

-is only 15 years old.

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-What have I done?

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-What have I done?

-

-Smashed a few windows.

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-No, I haven't! My name's not ****.

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-You just told me your name was ****!

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-You're pinching me!

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-Some of them

-have vivid imaginations.

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-Luckily, they can't remember

-the last lie they told.

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-If they did, we wouldn't catch

-half the people we do!

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-Calm down, please!

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-No! I swear!

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-Baby!

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-Turn that camera off, please!

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-No, I swear!

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-The boy continues to deny

-his true identity...

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-..but his girlfriend makes the

-mistake of shouting out his name.

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-Steffan and Mark now have proof

-they've caught the right boy.

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-I'm going to **** myself!

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-You'll be locked up longer

-if you carry on shouting!

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-We'll search you down there.

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-Baby, I can't do nothing! I'm sorry!

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-Once he was in the van and on

-his way to custody, he calmed down.

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-Once these boys realize what

-they've done, they start to cry.

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-You can get that reaction from them.

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-A lot of them grow up, from the age

-of eight, nine and ten...

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-..and all they see is the police

-coming to their house.

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-All they see

-is their friends being arrested.

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-They think it's great. No problem.

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-The doesn't faze them.

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-Being arrested

-is part of their childhood.

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-Don't push now.

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-Things were different

-when I was growing up.

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-If we saw a policeman, we crossed

-the road and got out of his way.

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-That's what happened.

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-These days, they're happy

-to have a chat or shout at us...

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-..or give us the middle finger.

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-Do you want to see your mum?

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-Tidy? No messing about?

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-The threat of mam or dad

-is worse than our threat.

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-You hope you can help them learn.

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-You sometimes see

-they're quite innocent...

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-..then you see them start to do

-little things and think, "Oh, dear!"

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-They don't see the fact

-that it's a waste of a life.

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-You know?

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-Is it right to look at some children

-and say there's no hope for them?

0:21:290:21:35

-There are professional people

-who had less than these children...

0:21:350:21:40

-..but they've really managed

-to make something of their lives.

0:21:400:21:44

-Quick enough to walk away,

-weren't you?

0:21:450:21:48

-Crying!

0:21:530:21:54

-Some of them need an arm around them

-and a bit of attention...

0:21:550:22:00

-..and what's just happened

-is a moment of madness.

0:22:000:22:03

-But some

-are career criminals in the making.

0:22:040:22:07

-Do you think your parents

-want to come down Swansea custody...

0:22:070:22:12

-..and see you in cells?

0:22:120:22:14

-Sympathy?

0:22:150:22:16

-We don't have time

-to be sympathetic, to be honest.

0:22:160:22:20

-This was the first time the boy

-had been arrested...

0:22:250:22:29

-..so he received a warning

-this time.

0:22:290:22:32

-PC Toghill took the boy who

-was shouting home to his parents.

0:22:330:22:37

-After a night in a cell,

-the partygoer appeared in court...

0:22:400:22:44

-..to have

-his tag conditions reassessed.

0:22:440:22:47

-Next time, the police deal with

-the problem of drunkenness...

0:22:490:22:54

-..the work done

-by the forensic team...

0:22:550:22:59

-..and a big mystery in Pontardawe.

0:23:000:23:02

-S4C subtitles by Eirlys A Jones

0:23:210:23:24

-.

0:23:240:23:25

Heno, mae heddweision yn ateb galwadau sy'n ymwneud a phroblemau iechyd meddwl. Officers deal with one of the 3,000 calls they receive every year from somebody with mental health issues.


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