Yvonne Ingley Britain's Empty Homes


Yvonne Ingley

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Up and down the country there are empty properties

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just waiting to be brought back to life.

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I'll be discovering why and how you can turn a diamond in the rough

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into a gem of a home.

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We'll be following the Empty Property Officers

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whose job it is to track down the owners of these forgotten houses

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and get them back into use.

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And I'll be finding out more about our housing stock, our history

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and why we should be both preserving and reinventing

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Britain's empty homes.

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Now, we've all got busy lives

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so it's easy to pass by an empty property, without even giving it a second look.

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But if you do pause for thought, just for a moment

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to consider the impact these sad, solitary structures have on their immediate surroundings,

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then you may well want to join the growing numbers of people

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reinvigorating these buildings and restoring them

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to their former glory.

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Hello, I'm Joe.

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'On today's show I'll be meeting a lady who's bought an empty house

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'but is in need of advice and inspiration when it comes to turning it into a home.'

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This would be a sort of dining room, I suppose.

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Well, this is the "not sure" room.

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We'll find out about a training scheme that's helping young people

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breathe life into abandoned buildings.

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There's lots of scope to get the apprentices real work experience to get them started in the industry.

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And we'll be following one of Britain's Empty Property Officers

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working to bring derelict places back into use.

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And it's the last one in the street to be done, isn't it?

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It completes the picture then.

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Retired former air hostess Yvonne Ingley was looking for a new challenge

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when she moved back to her home town of Burton-on Trent from London nearly four years ago.

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When I was sent the details, I knew straight away it was the house I wanted.

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I wanted a project and this is absolutely wonderful for me.

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It's something I can be absorbed in,

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I can enjoy, it's exciting, it's stimulating.

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Being the adventurous type, she decided to buy

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a property at auction,

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winning this three-bedroom 1930s house for £107,000.

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It was the first auction I'd been to and it was quite busy.

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The house I wanted was the second from last on the list.

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I had a set price

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of what I wanted to bid for and I got it for just over 2,000 my limit.

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Yvonne's got a good idea of what she wants to achieve with her first renovation -

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although she knows she's not 100% prepared for what this project might entail.

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It's been very difficult to decide what to do with the house

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but what I want to do is have a sense of sitting and looking out at the garden.

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I don't quite know how I'm going to do that.

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I'm meeting Yvonne at the house to find out just what she's taken on

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and help her decide what to do with it.

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Before she snapped it up, this 1930s semi had been left empty for six months.

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-Hi, Joe.

-Lovely to meet you. How are you?

-Good, thanks. A bit cold.

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-A bit cold. Now, this is your place, isn't?

-It is, yeah.

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-So what attracted you to this place?

-Well, it's in a very nice area.

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It's quiet roads.

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And the people around here are family people.

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-And you found it at auction.

-Got it at auction.

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Brilliant, OK. A lot to talk about.

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-Let's go inside and have a look, shall we?

-OK.

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Let's skate our way across.

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-Right.

-This is it.

-Very good, so, let me get my bearings.

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-A front reception room.

-Yes.

-The stairs as you come in.

-Yes.

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This would be a sort of dining room, I suppose?

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-Well, this is the "not sure" room.

-Right, OK. And a kitchen out the back.

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-Kitchen and a small utility room on the end of that.

-Wow.

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What are you thinking? What are your plans?

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I'm thinking of putting a kitchen in here

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and then extending the rear two rooms into one to make it

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a really lovely lounge with a view out of the garden.

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-Oh, right. I can see the garden. It's a good size, isn't it?

-Yes.

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It's quite a bold move.

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You're thinking of bringing the kitchen in here to the heart of the home?

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Yes, I'm thinking about it

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-but I can't come up with an idea of how that could happen.

-Right.

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It suggests you don't have a lot of experience of building extensions

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or that kind of renovation?

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-No, none.

-None.

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I can't imagine how it could look.

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Yeah. Getting that step forward in visualisation is the tricky bit,

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imagining the finished product.

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Yes. I can see it on a drawing,

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but I can't tell from a drawing what it's going to feel like.

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OK, so, yeah, it's not a huge kitchen but you've got the utility room there

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-and by pushing out, you double your size, don't you?

-Yes.

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By opening this up outwards, you've got this fantastic view into the garden.

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Yeah. That will be a nice square space, a really good space to use,

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-lots you can do with that.

-Yeah.

-OK.

-Hope so.

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Upstairs in one of the three bedrooms,

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Yvonne's builders have already started work putting in an en-suite bathroom,

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but it's clear there's a lot more to be done here

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to make it the comfortable home Yvonne's after.

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You have a clear view of the upstairs.

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With bedrooms, you know what you want in them and how to achieve it.

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Downstairs is where you have the worries.

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-You're still not quite sure what it is you're after, is that right?

-Yes.

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And because I'm not sure what I want to put there,

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I can't budget for it.

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If you can't budget for it, you're not sure if you can afford the extension,

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therefore when you're putting in your plumbing or electrics

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you're going right back to the basics and putting in the services,

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you don't know whether to put them in for the extension.

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-So it's quite a vicious cycle, isn't it?

-Yes.

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And for me, I'm retired and I don't have a private pension,

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so there's the worry that I will spend too much money on this

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-and not have enough to live on.

-That really brings the reality home.

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You're walking a tightrope and you've got to get it right.

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-A beautiful house and nothing to eat.

-Yeah. What's the budget for this renovation?

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I had a very clear budget when I bought the house.

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As long as I could get the house within the price range I bought it for,

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that would give me £25,000 to spend on that.

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Do you think you could extend downstairs,

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do what you're doing here and renovate the whole place?

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Yes, I do.

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OK, later on, we'll go and see a property and I think it will be useful.

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Don't be put off - it's a different shape and size to your house,

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but the point is, the way they've used the space.

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There's a lot you'll take from it in terms of inspiration.

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But also these are people who have been through a project,

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they've come out the other side,

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so in terms of budget and schedule of works and all those things,

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I think there should be some useful help and advice there.

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-Does that sound good?

-Sounds good to me.

-Great.

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Well, Yvonne has great energy. She's very fun. Lots of enthusiasm.

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But there's two sides to this renovation.

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On the one hand, she knows what she wants with the front room.

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The upstairs bedroom she's designed a clever en suite for the front bedroom.

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On the other hand, she's a bit lost

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when it comes to the kitchen-dining-living area.

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Got a vague sense of direction but hasn't really firmed up on it

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That's going to lead to all sorts of problems with schedule of works and budget,

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so lots of questions still to be answered.

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And I'm hoping the property I take her to later will help with some of those.

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Countrywide, empty properties are stagnating,

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unloved and derelict, waiting to be brought back to life.

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It's the job of our local Empty Property Officers

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to find these buildings, get them back into circulation

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so these houses can be homes once more.

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And on the Kent coast in Thanet, Mike Thompson's charged with that very task.

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Mike Thompson here.

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Today he's visiting a place in the midst of a renovation -

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converting a house into three flats.

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There's our subject property

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and you can see clearly it's the worst one in the street by far.

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This property stands out like a sore thumb

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when you look at the others in the street.

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These are all beautifully restored with lovely frontages,

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so it's important that we get this project underway

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and we get this property looking like the rest.

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The owner has been given a loan by the council to carry out the work.

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Mike's meeting the owner's representative to have a look around.

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-Chris, pleased to meet you.

-Come in.

-Thank you very much.

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I see you've started stripping out already.

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-Yeah, we're making good progress.

-Good.

-Come through.

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Thank you very much.

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I'm here today to check commencement of works.

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I can see it's certainly commenced. You've started stripping out.

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-There's a fair bit to get rid of.

-Absolutely.

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Just been clearing everything out

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and I'll take you down to the basement

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and I'll show you what we've gone doing.

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So presumably, this will be a kitchen again.

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Yes, the layout is staying pretty much the same down here.

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This will be the kitchen area. Through there you're got the lounge.

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-Layout will generally be staying as it is.

-Fine. OK, good.

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Mike wants to get a clear idea of the layout of the three flats in this conversion.

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So, presumably, Chris, bathroom stays where it is in this flat?

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Yeah, we're stripping out what we've got at the moment and putting in a brand-new suite in.

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You've got a bit of rot in the timbers.

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We're going to get that looked at and once that's assessed,

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we'll do any replacements, but obviously...

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Good. Fine, OK, good, thank you.

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As the owner has been given funding from Thanet council,

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Mike needs to check the progress and ensure that

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this abandoned building can be lived in again as soon as possible.

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What about timeframe?

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What was originally said was six to nine months,

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so we're confident we can stick to that.

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There's a fair bit to do, isn't there, Chris?

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The state of that window. That's got to be done.

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Yeah, we're going to have to completely replace that window.

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But what we're trying to do here is keep whatever features we can

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that are true to the building, like the fireplace.

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It's lovely to see those.

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In an old property when they haven't been stripped out and sold on for profit,

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to actually keep those...

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Because when the job is finished,

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an addition of a fireplace like that makes all the difference, keeps all the character.

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Absolutely.

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-OK.

-Yeah, brilliant.

-Onwards.

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I'm pleased to say, Chris, I'm happy with everything I've seen. I think you've made a great start.

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I can sign off the commencement of works now

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-and it's the last one in the street to be done.

-Exactly.

-It completes the picture.

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The street is done and it looks lovely.

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Cheers, Mike, thanks very much, cheers.

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Projects like this are much needed to help get people off the council's housing waiting list.

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When the developer completes the building work,

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this place will provide homes for three families.

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It takes real determination to resurrect one of Britain's many empty homes

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but that's what people up and down the country are doing,

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and if you put your faith in an abandoned abode, it could be an incredibly rewarding decision.

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And it took Judith Brook a great deal of courage

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when she decided to take a chance on these derelict agricultural buildings

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close to home in Rotherham, South Yorkshire.

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From probably being about 18 I used to keep a horse in this building.

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I used to look at it and visualise it as a house.

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Now we always refer to it as the Tractor Shed

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and it was where my dad stored his tractor.

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Judith was in the fortunate position that these buildings were part of her father's farm.

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They had been out of use for 15 years before she started work

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on transforming them into a family home.

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I worked here every day to make this affordable for us.

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When deliveries came I helped with unloading them,

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I dug out in the trenches, any kind of labouring that was required.

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But the renovation wasn't without its challenges.

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Planning were not looking at it favourably,

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and so I asked the planning officer, the conservation officer, to come out

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and have a meeting and just say, "Look, what can we have

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"and what do we have to do to achieve that?"

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And they were great.

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They came out, had the meeting and said what they would allow, what they wouldn't allow.

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Working closely with an architect and a local builder,

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Judith spent 10 months on the renovation and £300,000.

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In less than a year, the house was complete.

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The build process wasn't stressful at all.

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I enjoyed it from the first day to the last day.

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But that's largely down to the good relationship that I had with the builder.

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It's a great lifestyle living here.

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I'm really pleased that my children will get the same opportunities

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that I got of growing up in such a lovely environment.

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My advice to anybody doing this project -

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I'm sure that everybody that does it, wants to do it and is enthusiastic about it -

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but is enjoy it, it's a great journey.

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With just under a million homes standing empty in the UK,

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coupled with an increasing need for affordable housing,

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it just makes sense to bring as many forgotten and abandoned properties

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back to life as possible.

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And, thankfully, there are people up and down the country

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looking at new and innovative ways to tackle the empty-property problem.

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In Mansfield, Nottinghamshire,

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an initiative has been set up to provide young people

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with apprenticeships

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whilst carrying out essential repairs to disused properties in the area.

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I'm meeting up with Simon Meadows who heads up the scheme.

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What are we looking at here? How does it work?

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This scheme is part of an overall project

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where we're getting apprentices into long-term placements

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and long-term employment with local companies.

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And we're working in partnership with Mansfield District Council

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to take properties which have major works

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and they may have been burgled,

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they may have been trashed by previous occupants,

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so there's lots of scope to get the apprentices real work experience

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to get them started in the industry.

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-So an empty property gets brought back to life.

-Yep.

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And these apprentices get all the skills they need.

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We're multiskilling them. We have plastering,

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we have plumbing, we have decorating.

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The properties are renovated, which is great.

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The apprentices are getting the experience

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and we are getting apprentices into placements with companies as well,

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so it's a great success at the moment.

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-OK, great. Let's go and have a look, shall we?

-Yeah, great.

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At present, there are 7,000 people on the housing waiting list in Mansfield.

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And this property, empty for ten months,

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will soon be finished, providing a much-needed home for a family.

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-Just mind the hole in the floor there, Joe.

-Right.

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This is the kitchen that we've already started some working.

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-Oh, yes. There's a new ceiling gone in. You've skimmed that.

-Yep.

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-And this is the main living area, is it?

-It is, this is the lounge.

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We've done a little bit of preparation works but we've still got most of the work in here to do.

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What state was this place in?

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Tins property had actually been burgled

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and they'd stripped out all the copper pipe work,

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so we're re-piping all of the heating system.

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We've got the ceiling that we've replastered in the kitchen,

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decoration throughout, so lots and lots to go at in this one.

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It just shows what a liability an empty property is.

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It can really be wrecked pretty quickly.

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You certainly wouldn't want to be a resident in this block,

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seeing that sort of thing happen.

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It's great to get them occupied and see people in.

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It's really exciting. It will become someone's home again quite soon.

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-Yeah. And "home" being the word.

-Yeah.

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OK, let's see how they're getting on, shall we?

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So how far are you off? It looks like you're getting there with this?

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We're probably about three or four days into it,

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so we've got another week's worth of work overall,

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so not quite half way yet.

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OK. And when you're done, it will be completely decorated

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-and ready for someone to move in.

-Yeah. It will be ready to go.

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The only thing is the electrics and the gas that the council need

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to just make safe and connect after we've finished.

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Good stuff.

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Working on disused council houses like this allows the apprentices

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to be trained in practical skills which count towards a recognised qualification.

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-Hi, Conner. Can I interrupt for a moment?

-That's fine.

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Tell me, what is it you're doing on this property here?

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Well, pretty much everything.

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It's a maintenance operation, so you can do the plastering,

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and all the joinery, the brick laying and plumbing and everything.

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So a lot of satisfaction that this is going to be used,

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-that you're bringing this building back to life?

-Definitely.

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Once you've been through this scheme,

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what do you see yourself doing?

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You're going to end up in the construction trade. Anything particular?

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I'd like to do this pretty much - maintenance.

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Cos it's everything. You're never just sticking to one thing.

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It can get a bit boring if you stick to one thing but this is everything.

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And how important do you think it is that empty properties like this

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are being brought back to life?

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It's a shame it's been abandoned as it has.

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It's quite a decent big property and everything.

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It's a shame to see the way it's turned out.

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but it's more work for us at the end of the day, so that's all right.

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I'm really impressed with the effectiveness of what is

0:16:530:16:56

actually quite a simple scheme and everyone seems to be winner.

0:16:560:16:59

The apprentices get the experience they need to enter the construction industry,

0:16:590:17:03

and the local community gets a home brought to life again.

0:17:030:17:06

So just imagine if it can be rolled out across the whole country,

0:17:060:17:10

all the opportunities that could be created for young people

0:17:100:17:14

as well as all those empty properties becoming homes once more.

0:17:140:17:18

I'm with Yvonne Ingley, who's already bought an empty property

0:17:210:17:24

but needs some advice on how to renovate it.

0:17:240:17:27

'I'm taking her to meet a couple in Stoke-on-Trent

0:17:270:17:30

'who've already transformed a disused bungalow.'

0:17:300:17:32

This has been empty for about a year.

0:17:320:17:35

The thing to bear in mind when we go inside is

0:17:350:17:37

you're not sure how to make your open space, where to put things, how it's going to work,

0:17:370:17:41

so this is really potentially just a bit of inspiration -

0:17:410:17:44

you can rule a few things in or out.

0:17:440:17:45

Plus the guys, Jim and Carol, have been through it.

0:17:450:17:48

So hopefully they'll have some practical advice.

0:17:480:17:50

Jim and Carol Scott inherited this bungalow

0:17:500:17:53

after it was left standing empty for 12 months.

0:17:530:17:56

Just like Yvonne, they wanted a place they could showcase their own sense of style.

0:17:560:18:01

We talked long and hard about everything

0:18:010:18:04

and how we were going to have it

0:18:040:18:06

and how it was going to work into our lifestyle as well.

0:18:060:18:09

I didn't really want to go with what anybody else wanted.

0:18:090:18:13

Carol dreamed of having a large open-plan living area

0:18:130:18:16

at the back of the property looking out onto the garden.

0:18:160:18:19

-We like to have parties, don't we, family parties?

-Yeah.

0:18:190:18:23

So we like everything just open and easy.

0:18:230:18:27

Unskilled when it comes to DIY, Carol and Jim left all of the renovation work to the builders.

0:18:270:18:34

We decided we didn't want to do any of the building work ourselves.

0:18:340:18:38

No. Leave it to the professionals.

0:18:380:18:40

We've spent our retirement fund but we don't mind that. It's comfortable.

0:18:420:18:47

They now live in a property that has individuality in abundance

0:18:470:18:51

with lots of character, and they should have some great advice for Yvonne.

0:18:510:18:55

-Hello.

-Hello.

-Come in.

-Hi.

0:18:570:19:00

-Come in.

-Thank you.

0:19:000:19:02

Oh, wow. Oh, wow.

0:19:050:19:08

-Now, Yvonne, this is Carol and Jim.

-Hi. Hi, Jim.

-So...

0:19:100:19:15

Quite a place. Does it have your wow factor?

0:19:150:19:17

-What are you first impressions?

-It's fantastic.

-Where did this all start?

0:19:170:19:21

You clearly made an impression here but I know it wasn't always like this.

0:19:210:19:24

Tell me what your house was like when you took it on.

0:19:240:19:27

-It had been empty for about a year.

-Yes, it had.

0:19:270:19:30

-There was a small window here and a back door here.

-Right. OK.

0:19:300:19:33

-And a very small conservatory. Just about fit one chair in it.

-Right.

0:19:330:19:39

-It was more of a lean-to, wasn't it?

-Yeah.

-And that was it.

0:19:390:19:42

This is exactly what I want.

0:19:420:19:45

It would never have crossed my mind to put in three windows. I've got space for that.

0:19:450:19:49

-We just wanted plenty of light.

-And this idea of the side door.

0:19:490:19:54

Because this is where my extension would go is this side of it,

0:19:540:19:58

I couldn't imagine what it would look like.

0:19:580:20:00

And I didn't want these bi-folding doors, I wanted French doors.

0:20:000:20:04

-Talk me through the extension. Because you pushed out quite a long way.

-Yes.

0:20:040:20:08

How did you know how much space you needed? How far to go out?

0:20:080:20:12

How do divide up the space

0:20:120:20:13

and also the fact that you went for a proper extension,

0:20:130:20:17

not just a bigger conservatory.

0:20:170:20:19

At first we looked into conservatories.

0:20:190:20:22

And we decided we'd go for a proper extension.

0:20:220:20:25

-And you ruled out a conservatory?

-Yes.

-You were keen on a built extension.

0:20:250:20:28

It's exactly what I was thinking of but couldn't have told you what it was.

0:20:280:20:34

What I particularly like here is it doesn't appear to be one room.

0:20:340:20:38

Because you've got this separate area

0:20:380:20:40

so you don't feel like you're in the kitchen.

0:20:400:20:42

It means you can use this space how you want.

0:20:420:20:44

You don't have to worry about there being doors in the way.

0:20:440:20:47

So you've divided up a sitting area and a dining area.

0:20:470:20:50

And it's very easy to change the space round if you want a change.

0:20:500:20:54

It's quite easy.

0:20:540:20:55

Carol and Jim have achieved a very similar layout

0:20:550:20:58

to what Yvonne is hoping for in her recently purchased empty home.

0:20:580:21:03

The thing that stands out about your renovation is it included a huge extension.

0:21:030:21:07

So, how much did that cost and could you budget quite accurately for it?

0:21:070:21:13

Um, we didn't expect it to cost as much as it did.

0:21:130:21:18

-The whole thing, I think, he quoted around 80-85,000.

-Yeah.

0:21:180:21:24

I think the extension itself was probably 45 of that.

0:21:240:21:27

How do the prices sound? That's quite a lot of money.

0:21:270:21:30

-It's more than you're budgeting at the moment.

-Frightening.

-Yes.

0:21:300:21:33

But then my place is smaller and the other works are more cosmetic.

0:21:330:21:39

Did you have a schedule of works? Did you know how long it was going to take?

0:21:390:21:43

Was that something you could cling to?

0:21:430:21:45

Yeah, the initial first month was demolition really.

0:21:450:21:47

I'd say it took him six to seven months to complete.

0:21:470:21:51

-With all the excavations and...

-Is that what you expected?

0:21:510:21:55

That's the sort of time scale he gave us.

0:21:550:21:57

Right, OK. Quite a stressful thing, quite a lot of upheaval.

0:21:570:22:01

Anything Yvonne should bear I mind as she embarks on hers?

0:22:010:22:04

-I think you've got to keep your eye on it all the time.

-Yeah.

0:22:040:22:08

-And if summat isn't going how you like, speak straight away.

-Right.

0:22:080:22:12

Get it sorted. Yeah.

0:22:120:22:14

Because it is your money you're spending, not the builder's, isn't it?

0:22:140:22:17

Yes. And I've got to live in it at the end of the day.

0:22:170:22:19

Yes, that's it, that's what we thought.

0:22:190:22:21

-But he always listened to us.

-Yeah.

0:22:210:22:24

Great. Really good advice.

0:22:240:22:26

I'm so pleased you've been able to tailor-make your empty property into a dream home really.

0:22:260:22:32

-So well done.

-We do love it.

-We do.

-You do love it. That's great.

0:22:320:22:35

It's really nice to see,

0:22:350:22:36

and thank you for letting us in and showing us round today as well.

0:22:360:22:40

-It's pleasure.

-Thank you, thank you.

0:22:400:22:42

On the Kent coast in Ramsgate, Empty Property Officer Mike Thompson

0:22:460:22:50

is heading to a formerly disused building that's been brought back into use.

0:22:500:22:54

-Hello, Lawrie.

-Hello, Mike, nice to see you again.

0:22:560:22:59

Lovely to see you again. Thanks very much for meeting us here today.

0:22:590:23:02

-What a transformation.

-It certainly is.

0:23:020:23:05

The developer Lawrence Waite has converted this once derelict chapel

0:23:050:23:09

that stood disused for 20 years into three homes.

0:23:090:23:12

Today Mike wants to inspect the work that's been done.

0:23:120:23:16

-Come and look inside, see what we've made.

-I'd love to.

0:23:160:23:19

It's nice and warm in here today, even though it's cold outside.

0:23:190:23:22

-Kitchen there.

-That's a nice spec, isn't it?

0:23:220:23:25

It's pretty high spec, yeah.

0:23:250:23:28

Everything you need is there - oven, washing machine, the lot.

0:23:280:23:32

-Let's go into the lounge, shall we?

-That's lovely, isn't it? Beautiful room.

0:23:320:23:36

Well, it's mainly because the windows are exactly the same

0:23:360:23:41

and the doorways are exactly the same position as they always were in the chapel.

0:23:410:23:46

The bespoke joinery, I think, is a joy.

0:23:460:23:48

To see that quality of workmanship is still around to produce joinery like that.

0:23:480:23:51

Certainly is.

0:23:510:23:53

The chapel has undergone a complete renovation

0:23:530:23:56

-including the addition of an upper floor.

-Only just put it in.

0:23:560:24:00

This was completely new floors up here, but as you can see,

0:24:000:24:04

this used to be the roof of the building - no floor whatsoever.

0:24:040:24:08

You've now divided it vertically and got three lovely houses out of it.

0:24:080:24:11

Really, really lovely.

0:24:110:24:13

-Lawrie, thanks very much for showing me round.

-My pleasure.

0:24:130:24:16

-I think it's a fantastic job.

-Thank you very much.

0:24:160:24:19

Thank you very much. Bye-bye.

0:24:190:24:20

Renovated empty buildings like this are much needed for families

0:24:220:24:25

and next door one's already moved in,

0:24:250:24:27

so Mike's keen to meet dad Aaron and hear about their new home.

0:24:270:24:30

-This is lovely, isn't it?

-It is. It's come to a bit of character.

0:24:330:24:36

Tell me, how did you find out about it?

0:24:360:24:38

Basically, me and my partner were looking for somewhere to stay

0:24:380:24:43

and we saw this place when it was a bit battered and getting done up.

0:24:430:24:45

So we were looking on the websites a few months later

0:24:450:24:49

and this one popped up and we thought, "We know that place."

0:24:490:24:51

-What's it like to live here?

-It is really nice.

0:24:510:24:54

I have my little boy

0:24:540:24:56

and it's five minutes from the park, five minutes from the sea.

0:24:560:24:59

-It's really convenient for me and my partner really.

-Thanks very much.

0:24:590:25:02

-You're welcome.

-It's lovely. I'm glad you like living here.

0:25:020:25:06

Beautiful. Absolutely beautiful.

0:25:060:25:08

Having met Lawrie today and one of his tenants, Aaron,

0:25:100:25:13

and seen what a lovely home Aaron and his partner are making,

0:25:130:25:16

I'm really pleased to have been involved with this project,

0:25:160:25:18

taking an empty derelict shell and creating three family homes.

0:25:180:25:22

I think it's terrific.

0:25:220:25:23

I've been with Yvonne, who's just bought an abandoned house,

0:25:260:25:29

and is planning to renovate it to make her ideal home.

0:25:290:25:33

She's been getting some great advice from a couple who've already done what she wants to achieve.

0:25:330:25:38

Yvonne, in terms of inspiration and visualising what you do next,

0:25:380:25:41

how useful has today been?

0:25:410:25:42

Oh, it's been absolutely amazing. A huge relief off my shoulders

0:25:420:25:47

because I had no starting point, even.

0:25:470:25:49

At least here, I can go back and start to measure up,

0:25:490:25:52

draw some pictures. It's given me ideas that I just would never have come up with.

0:25:520:25:57

It's been absolutely wonderful.

0:25:570:25:59

Really? So it actually has helped you engage with what's in front of you.

0:25:590:26:02

I feel like I can start with a plan now

0:26:020:26:05

of what I'm going to do

0:26:050:26:06

and that will take form and shape quickly now I've got an idea

0:26:060:26:09

of what I can do, rather than not knowing anything at all.

0:26:090:26:12

That's brilliant. I'm so pleased to hear that today's been worthwhile.

0:26:120:26:16

You've made a great start on your house already

0:26:160:26:18

and I'm sure before long you'll make it an extremely comfortable home.

0:26:180:26:21

-So, very best of luck with it.

-Thank you.

0:26:210:26:24

I think today has been genuinely really useful for Yvonne.

0:26:240:26:28

She was struggling a bit to visualise the next step forward

0:26:280:26:30

with her empty property

0:26:300:26:32

but here there's been loads of inspiration from layout,

0:26:320:26:35

where you put your windows, your doors, how you bring the light in -

0:26:350:26:38

to loads of ideas to run with.

0:26:380:26:40

I'm sure she'll apply them at her empty house

0:26:400:26:42

so she can create a home with that wow factor she's after.

0:26:420:26:46

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0:26:580:27:01

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