Episode 3 Call the Council


Episode 3

Series following council officers. Council officers in Wigan help a resident with rats in the roof, chase fly-tippers, and give a war hero the homecoming he never had.


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Transcript


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From rubbish and recycling...

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..to potholes and pavements.

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-Another street down, another street to go.

-Educating our children...

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-Fantastic!

-..and caring for the elderly.

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It does make a difference when you see what can be achieved.

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We rely on our local councils to provide a huge range of services.

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You may kiss the bride.

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CHEERING AND APPLAUSE

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In this series, we follow front-line staff

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working for Wigan Council in Greater Manchester.

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Oh, sorry!

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Like council offices across the country,

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-they're protecting us from hidden dangers...

-Oh, dear.

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..stepping in when there's an emergency...

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-You never know what you're turning up to.

-All right.

-Thank you.

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-..and responding to residents...

-Good job done.

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..when they call the council.

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Coming up on today's programme,

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help for a resident who's got rats in her roof.

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Rats and mice chew through cables. I don't want going up in smoke.

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Rubbish on the street. Council officers chase the fly-tippers.

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It's a blot on the landscape, looking at it. It's just ridiculous.

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And, after 100 years,

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the council gives a local war hero the homecoming he never had.

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Today is a very special day

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to remember and honour a truly remarkable man.

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Wigan lies 20 miles west of Manchester.

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The borough's home to over 300,000 people.

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The backbone of the community is the council.

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Fran speaking, how can I help?

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Its aim is to support and improve

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the lives of everyone that lives here.

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Any problems, just give us a call back, OK?

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Calls to the council about core services,

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like waste and highways, are dealt with by staff at Wigan's superdepot.

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Each job's different,

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so each job, I'm not getting bored

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because I'll go from a camera survey to a repair,

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from a repair to a soil stack, so I'm doing varied work all day.

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Tommy Robinson sorts out stuff that starts under ground.

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As soon as I start walking on the floor, it churns it up.

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I actually think it's...maybe one of the dirtiest jobs on the council.

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But a lot of people do appreciate you turning up

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and sorting their problems out.

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I do get pride out my job. I do enjoy what I do.

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Today, Tommy's been sent to two homes on the outskirts of town

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to investigate a rat problem.

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Brief history about this one.

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I've been, on a couple of occasions,

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following pest control.

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So, I'm going to do a full camera survey on both bungalows.

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Lynn McSpirit and her next door neighbour called the council

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after hearing scuffling noises in their shared roof space.

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First time I heard them, I was in the kitchen

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putting the kettle on and, where the light is in the kitchen,

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they were right in the middle, where the wire comes down into your light.

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And I'm thinking, "Rats and mice chew through cables.

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"I don't want going up in smoke."

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I hope she's got the kettle on.

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Council officers have been called here several times before

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but the rats keep coming back.

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We're hoping we can get the situation finally sorted out

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and get rid of them.

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Tommy wants to find out, once and for all,

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how they're getting into the roof.

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-Are you hearing them in the kitchen?

-I have heard them.

-Below not above?

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-I've only heard them this year.

-Yeah.

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I've smelt them,

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but smelling them and hearing them is two different things.

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What I'll do, then, is I'll concentrate next door first,

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cos I've got a feeling it's coming from next door.

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Tommy and his colleague, Dean Rigby,

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start investigations at the bungalow next door to Lynn's.

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They've brought along the full toolkit,

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including the CCTV drains inspection camera.

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Tommy soon picks up signs

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that unwanted visitors are close to the house.

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I'm just having a look to see if there's any activity,

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regarding rats...and there is.

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I can see footprints and what have you.

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Sack that one for the time being. Let's carry on with this connection.

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The special camera gives Tommy a rodent's-eye view

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of what's going on down the drain.

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The pictures will, hopefully, reveal how rats

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are getting from the drain to the wall cavity and up into the roof.

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Experts estimate there are now up to ten million rats

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living in urban areas of Britain.

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Rats in the roof are a serious problem.

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They chew through wood and wires,

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causing structural damage, even fires.

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-Tommy thinks he's found something...

-Hmm, look at you.

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# Dur, da-ra, da. #

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..a break in the drainage pipe.

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It's not like that, it's like that.

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So...any little moggy can get up there,

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start digging to go round...

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..and make its way into the bathroom area.

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Further investigation's needed,

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in case the rats have found more pathways into the roof space.

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Just flush toilet cock, please.

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TOILET FLUSHES

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Still to come...

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Are rats tunnelling through Lynn's drain as well?

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Tommy goes down under to find out more.

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It's what I get paid for.

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I don't mind it. I'd bathe in this stuff, if I could!

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Rubbish is a multimillion-pound problem for our local councils.

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Last year, they were called out

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to more than three-quarters of a million incidents

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of illegally dumped waste.

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Two out of three cases involved fly-tipped rubbish

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from people's homes.

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Hello, Waste Services. Mark Farrimond speaking. Hello, yeah.

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You want to report fly-tipping?

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Environmental Enforcement Officer Mark Farrimond

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is getting ready for another busy day on the road.

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I've got a variety of jobs and quite interesting

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because, with the fly-tipping,

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each day, you never know what you're going to find.

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Mark's heading out to the front line

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to fight Wigan Council's ongoing battle

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to keep the streets clean and safe.

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The first job for today is we've had a report of some fly-tipping

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by a neighbour in the town centre of Wigan.

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Their house backs onto the area.

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Fly-tipping's on this area somewhere.

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That's where I've been told it is.

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Oh, it's here, it's here, in the corner.

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This is sort of typical of a fly-tip.

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You've got different sorts of waste.

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A lot of it could be windblown litter, really, which is...

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It doesn't look good, but there is, certainly,

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some bags of stuff around here.

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It's a blot on the landscape, looking at it. It's just ridiculous.

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It's going to cost some to clean up

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and, if there was any foodstuff in all this,

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it would be ideal harbourage for rodents.

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Before Mark investigates further, a local resident's come over

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to warn him about used needles in the rubbish.

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I've just come to let you know that there's always people,

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-smackheads that I always see.

-Oh, right.

-They're here quite a lot.

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They tend to sleep here. Just thought I'd let you know.

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It's always handy, and if there's some drug paraphernalia in there,

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-we'll have a look.

-Yep.

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And if I need to, I'll get the sharps lads out.

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-Be careful yourself, as well.

-Yeah, thanks for that.

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-All right, thank you. See you.

-Bye.

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You come across some decent people,

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there's no doubt about that, doing our job.

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She didn't have to come over and warn me, but she did do.

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Old quilt cover.

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Mark sifts through the rubbish.

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There might be information, like an old address,

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that could lead him to the fly-tippers.

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We love, in our game, cardboard packaging.

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Sometimes there's a label on the packaging, or whatever,

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and it usually gives you a positive line of inquiry.

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There's a label on this bag, which is...

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It's that badly disintegrated, you can't really make it out.

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So, that would have been handy.

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It's very frustrating when you can't find anything in waste,

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especially the amount that's here.

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The people that do this really can... It annoys you,

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because it's now mixed up in all the trees,

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so it's going to make it harder to get it cleaned up

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and it's just a blight on the landscape.

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It's been a difficult first job but, for unexpected reasons,

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it could be Mark's lucky day.

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Look at that.

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Just think, if that's a winner now and I've just picked that up.

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Every cloud has a silver lining. You never know with that, do you?

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I can honestly say I've never found a lottery ticket in waste.

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That's a first, that, defo. That's definitely a first.

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Coming up, Mark has a mystery to solve.

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Why is this bin empty and the rubbish left outside?

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This should be in a waste bin like that, a commercial waste bin.

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Hi, mate, I'm from Wigan Council.

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Nearly 5,000 council staff deliver a wide range of services

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to the borough of Wigan and its residents.

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David Heyes speaking. 'We're a diverse bunch of people here.

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'We do lots of different jobs.'

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It's only when people realise the work you do,

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they realise the importance

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and the contribution you make to the community.

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But David Heyes' job at the council is more unusual than most.

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I am responsible for naming streets and numbering properties,

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so I create every new address in the borough

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and have done so for the last ten years.

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I feel very proud to do my job because I'll leave a sense of legacy

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in the areas where there's new street names.

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David's job is all about preserving local history.

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His latest project is a campaign

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to honour local heroes from World War I.

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Soldiers from the Wigan area,

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awarded the Victoria Cross medal for bravery,

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are having a street or a local landmark named after them.

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A lot of our World War I heroes did outstanding acts of bravery

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that provide the lifestyle that we live now,

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so it's more important than ever

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that the council remembers these people,

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specifically involving the local community

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and the younger generation, so they have the history

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and understand what their forefathers did for them.

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Private William Kenealy VC came from Ashton-in-Makerfield.

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Today, his family, great-nephew William and wife Linda,

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are at the local library that will honour his name.

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That's where it's going to be. It's in there now.

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It's covered up with plywood cos we don't want people seeing it.

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In a few days, a memorial stone will be unveiled,

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facing the town where Private Kenealy used to live.

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Just looks straight into the town there.

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On Remembrance Sunday, they walk down here

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and they walk through the town, so it's in a cracking spot, isn't it?

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-Absolutely belting spot.

-We just want the weather

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to be as good as this now on Wednesday, don't we?

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The Victoria Cross is Britain's highest award

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for bravery in the face of the enemy.

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628 VCs were awarded in World War I.

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Four of them were given to soldiers from the Wigan area.

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This is the Victoria Cross, David.

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-That's the VC?

-That's the VC.

-Right.

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From the reading I've done, they're very rarely awarded,

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-Victoria Crosses.

-Yes.

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You have to provide some outstanding feat of bravery.

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Private Kenealy was awarded his Victoria Cross

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for his extraordinary courage at the Gallipoli landings.

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His present-day relatives have done research into what happened.

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The battalion went off to Egypt, initially, and then onto Gallipoli.

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On the morning of 25th April, they arrived, by ship,

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and they were all put onto rowing boats to get onto the beaches.

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Heavy machine-gun from the Turks started.

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Absolutely all hell broke loose.

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Lots of the men were killed in the boats.

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As they got to the edge of the sea,

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they realised that it was completely covered in barbed wire

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underneath the water,

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so what William did was he volunteered

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to belly-crawl through the water

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and to try to cut the wire entanglements, the barbed wire.

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GUNSHOTS

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Eventually, they did get through the barbed wire,

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they got onto the beach and they took position on the cliff.

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That's what their aim was.

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And William, along with five other members of the platoon,

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were nominated by colleagues for the VCs,

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which are now famously known as the "six VCs before breakfast",

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and the W Beach is now known as the Lancashire Landing.

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As well as the memorial stone, Private Kenealy will have

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the children's section of the library named after him.

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Obviously, it's covered up now to keep things secret,

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but that's the partition.

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I want to give you a sneak peak but I don't think you want that.

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-No, we don't.

-OK.

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The memorial has special meaning for his family.

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Private Kenealy never returned home to Ashton.

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He died from war injuries at the age of 29.

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Ashton was waiting for him to come home.

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They were all getting ready for this big celebration with the banners

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and then, unfortunately, he didn't come home.

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William Kenealy's family received a personal letter of condolence

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from King George V.

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"It is a matter of sincere regret to me

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"that the death of Private William Kenealy deprived me

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"of the pride of personally conferring upon him

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"the Victoria Cross, the greatest of all military distinctions.

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"George."

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-That's a very important letter, that.

-Yeah.

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Reading that letter there,

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makes me feel really proud I'm employed by the council

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and I'm providing such a fitting tribute

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and lasting memory to William.

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Coming up, local schoolchildren pay their own special tribute

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to the Victoria Cross hero.

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"Please tell everyone I'm missing them and hope to be back soon."

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Rats in the roof are giving Lynn McSpirit

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and her next door neighbour sleepless nights.

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The noises, the scratching in the attic...

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..on the ceiling.

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Drainage investigation operative Tommy Robinson thinks

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the rats are getting in through a crack in one of the drains.

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Any little moggy can get up there, start digging to go round...

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..and make its way into the bathroom area.

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Tommy now needs to check out Lynn's house

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to make sure there are no more places for the rats to get in.

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I just want to get the toilet connector,

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so I can fit the camera down the back of it.

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It's dirty, time-consuming work, but at least Lynn's got the kettle on.

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Digestives, Bourbons, ginger nuts...

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-Do you not take them out?

-Do you know...?

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-How many?

-Four.

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-Oh, you can have five cos that top one might not be...

-Four dozen!

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Tommy's tea break is over.

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If I try and push it from up here, it's not going to do it.

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Not going to go.

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Having checked for any danger,

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he's wading into waste water to find out more.

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It's what I get paid for, my wages. I don't mind it.

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I'd bathe in this stuff, if I could!

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Ooh, he's down there. Careful. Man in hole!

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Found three cats, a dog and a squirrel, but no rats!

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You should have sent HIM down. He's thinner than you!

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I'm happy with that one.

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There was a bit of a lip but it's not showing any gaps,

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so I'm going to put that one to bed.

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The rats can't get into Lynn's house through these pipes,

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but Tommy still needs to put a temporary seal

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on the drain next door.

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Yeah, very pleased with how he's doing and what they're doing.

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And it's been nice having visitors. Very nice.

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I love banter. Can't beat banter.

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Without having banter, your days are eight hours long.

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If you're having banter and you're working at the same time,

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it goes a lot quicker.

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Coming up, Tommy returns to repair the broken drain

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but will it be enough to get rid of the rats?

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Environmental enforcement officer Mark Farrimond is investigating

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calls to the council about fly-tipped rubbish.

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A promising find from the last job is tucked safely away

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under the dashboard.

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I got a lottery ticket out of the waste,

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which, you never know, I could strike gold with that.

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But there's no time for daydreaming.

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Reports have come in about bags of food waste piled up in an alleyway.

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Not good. Look at this.

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The waste was found by the council cleansing team

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while they were emptying residents' bins.

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The waste lads have been down here, moving some rubbish from the bottom,

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and they've come across this,

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as they've been moving that other rubbish.

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They can see it's commercial, so they wouldn't pick that up anyway.

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Mark wants to check out the purple waste bin

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where the bags should have been placed.

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Purple bin's been emptied.

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There's an issue now, that why's all this waste gathered here,

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if that purple bin's been emptied?

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They should be in a waste bin like that, a commercial waste bin.

0:22:150:22:19

It's a mystery, but Mark has an idea where he can find some answers.

0:22:200:22:25

It's not rocket science where this has come from,

0:22:260:22:28

looking at these bags with the Chinese writing on.

0:22:280:22:31

I'm going to go and visit the Chinese restaurant

0:22:330:22:36

just down the road now and see if there's anybody there

0:22:360:22:38

and make some notes.

0:22:380:22:40

Hi, mate. I'm from Wigan Council.

0:22:500:22:52

Mark's found some of the takeaway staff.

0:22:520:22:55

That waste, those bags, they'll be moved, will they?

0:22:560:23:00

But he needs to speak to the manager.

0:23:010:23:02

-Hello.

-Hello.

-Yes?

-Yes, right.

0:23:050:23:08

-Is that about the bin?

-Yes.

-Right.

0:23:080:23:11

-And it's also about the waste outside.

-OK, I'll show you why...

0:23:110:23:15

-Do you want to come in here? I'll show you why.

-OK.

0:23:150:23:18

Someone's managed to reach her on the phone.

0:23:180:23:20

Time for Mark to get to the bottom of what's going on.

0:23:200:23:23

This Friday, he say this bin's broken, he couldn't empty the bin.

0:23:250:23:28

-I see.

-And then he say Monday, he coming to change the bin.

0:23:280:23:31

-OK, right.

-He didn't coming.

0:23:310:23:33

It turns out the purple bin is broken.

0:23:340:23:37

Takeaway manager May Yu has been trying to get

0:23:370:23:40

a private waste contractor to remove it

0:23:400:23:42

-and bring a new one.

-Can you ask?

0:23:420:23:45

-Can you phone and ask for me because he's not listening to me?

-Yes.

0:23:450:23:49

He just keep on saying he's coming to change the bin

0:23:490:23:51

but he did not come.

0:23:510:23:53

Perhaps Mark can help speed things up a bit.

0:23:530:23:56

Hello, my name's Mark Farrimond.

0:23:570:23:59

I work for Waste Services at Wigan Council.

0:23:590:24:01

I'm ringing you on behalf of Wang's on Orrell Road at Orrell...

0:24:010:24:05

A phone call to the contractors

0:24:050:24:07

will hopefully get that broken bin collected and replaced.

0:24:070:24:11

I'm under the impression she's rung you a few times,

0:24:110:24:13

to be honest with you.

0:24:130:24:15

Can Mark get the contractors to put a new bin in place

0:24:150:24:18

so the alleyway can be cleaned up?

0:24:180:24:20

-Bye. Right, what they want you to do...

-Yeah.

0:24:220:24:26

-They're going to replace this bin on Monday.

-Yeah.

0:24:260:24:29

What they've said is put your waste in this bin

0:24:290:24:32

and then they'll take that on Monday and give you a new bin.

0:24:320:24:35

May rallies her team and gets the waste into the bin straightaway.

0:24:380:24:43

Thanks to Mark,

0:24:430:24:44

she should have the new one delivered in a few days' time.

0:24:440:24:47

-Then Monday, phew, it's gone.

-Thank you very much.

-Thank you. Thanks.

0:24:480:24:52

One satisfied customer.

0:24:520:24:54

Mark just helped me phone that company

0:24:560:25:00

to sort it out for me

0:25:000:25:02

and then he was saying they're coming next Monday.

0:25:020:25:04

That was great.

0:25:040:25:07

A perfect end to a challenging day.

0:25:070:25:10

I always say, "Play the game. The day is what you make it

0:25:120:25:15

"and if you think it's going to be hard work, it'll be hard work,

0:25:150:25:18

"so get a smile on your face and get going."

0:25:180:25:21

Back at the office, there's just one more job to do.

0:25:240:25:27

I'm going to log on and I'm going to go online

0:25:280:25:31

and check this lottery ticket that we found on that job.

0:25:310:25:34

Time to find out if the lottery ticket is a winner.

0:25:340:25:37

Is Mark about to become Wigan's new millionaire?

0:25:370:25:41

No great luck. Never mind.

0:25:420:25:45

Just have to carry on working for the council.

0:25:490:25:52

As well as caring for residents,

0:26:040:26:06

our councils look after many of the buildings, roads and streets

0:26:060:26:10

that we use in our everyday lives.

0:26:100:26:13

Last year, around 7p in every £1 of council tax

0:26:130:26:18

was spent on street lighting and road repairs.

0:26:180:26:21

Our main aim

0:26:240:26:25

is to stop accidents from happening,

0:26:250:26:27

to stop the public injuring themselves,

0:26:270:26:30

stop vehicles being damaged.

0:26:300:26:31

Plus, also, if we can catch a defect early enough,

0:26:310:26:35

we can actually repair the small defect

0:26:350:26:37

instead of making it a bigger repair

0:26:370:26:40

and more expensive repair in the long run.

0:26:400:26:43

MUSIC: Billie Jean by Michael Jackson

0:26:430:26:46

Dancing in the street with a paint can...

0:26:460:26:49

..is all part of a regular day's work

0:26:500:26:53

for highways inspector Alan Evans.

0:26:530:26:56

That's why my boots wear out so quickly, out dancing the shuffle.

0:26:560:27:00

But Alan's dots, crosses and strange dance moves have a serious purpose.

0:27:000:27:05

They keep the streets safe for pedestrians.

0:27:070:27:10

If it rocks, it needs re-laying. That's why you have a dance on them.

0:27:120:27:17

Crosses indicate a crack needs a new flag

0:27:220:27:25

and the dot indicates it's rocking or uneven and just needs re-laying.

0:27:250:27:30

Every working day, Alan walks for miles,

0:27:320:27:34

checking up to 30 streets for trip hazards.

0:27:340:27:38

That is only going to get bigger and bigger,

0:27:380:27:41

so I'm going to get that sorted.

0:27:410:27:43

Potholes and uneven flagstones can cause accidents.

0:27:490:27:52

-I fell over twice on these things.

-I know.

0:27:530:27:55

Last year, UK councils spent £40 million

0:27:580:28:01

on road user compensation claims, up 29% in 12 months.

0:28:010:28:07

So far, Wigan Council has successfully defended

0:28:100:28:13

nine out of ten cases brought against it.

0:28:130:28:16

If a member of the public does fall over something,

0:28:160:28:19

then we have to go out and measure it and take photographs of it

0:28:190:28:22

and, if they decide to sue us,

0:28:220:28:24

then we have to appear in court to defend our actions.

0:28:240:28:26

Our job is to avoid that situation.

0:28:260:28:29

Moving onto Navigation Close.

0:28:310:28:33

Damaged pavements and roads are measured.

0:28:360:28:39

On Wigan's side streets,

0:28:390:28:40

anything deeper than 25mm is classed as a defect.

0:28:400:28:44

Alan's had a special block made to speed the measuring process up.

0:28:470:28:52

That side's 25mm.

0:28:520:28:54

You put that on the floor and it gets you a true measure.

0:28:540:28:57

Instead of my tape measure, you're looking down at an angle at it,

0:28:570:29:01

but with that, you know exactly where the top level is,

0:29:010:29:04

so that's how I measure it.

0:29:040:29:06

Another street down, another street to go.

0:29:080:29:11

On the move again.

0:29:140:29:16

It's a job that calls for top fitness and a tough pair of boots.

0:29:160:29:19

Yeah, I've had five pairs of boots in a month.

0:29:220:29:25

Alan also investigates calls to the council from local residents

0:29:270:29:31

who may have spotted something dangerous.

0:29:310:29:34

I've marked a patch up, to come and sort the footway out for you.

0:29:340:29:39

Moving onto the back street.

0:29:420:29:44

A call's come in about a mysterious hole

0:29:440:29:47

that's appeared down an alleyway.

0:29:470:29:49

The problem was, the road just sinks.

0:29:490:29:52

This pothole appears, don't know why.

0:29:520:29:55

The council came to fill it in about six months ago.

0:29:550:29:59

It's just appeared again, much larger this time, so...

0:29:590:30:02

I think they really need to investigate

0:30:020:30:05

what's happened, basically.

0:30:050:30:06

The council have mended the hole twice before

0:30:060:30:09

but it's opened up again and this time it's bigger.

0:30:090:30:14

That's what you call a defect.

0:30:140:30:16

Do you know anything about this back street to Twist lane?

0:30:190:30:23

This dig-down.

0:30:230:30:24

Alan rings a colleague back at the office.

0:30:260:30:29

He wants the opening investigated and fixed as soon as possible.

0:30:290:30:33

It's getting larger and larger.

0:30:330:30:35

I just want to know when the lads are coming down to sort it out.

0:30:350:30:38

There are young children,

0:30:410:30:43

well, eight, nine, ten years old, playing round there.

0:30:430:30:47

It's just a passageway as well. People can just...

0:30:470:30:51

Ta-ra. Bye. So, he's down for it, next job.

0:30:530:30:57

Hopefully, we'll be able to get it sorted out.

0:30:570:31:00

Council workers are soon on site to dig out the hole.

0:31:060:31:10

But Alan still needs to find out why it's there in the first place.

0:31:100:31:14

It might be caused by a collapsed drain.

0:31:170:31:20

They're digging down to see whether the main sewer,

0:31:200:31:22

which runs down the middle, is actually collapsed

0:31:220:31:25

and that's what's causing it to go again.

0:31:250:31:27

If it's a sewer collapse, United Utilities will have to come out

0:31:270:31:30

and get something sorted with that.

0:31:300:31:32

We'll get it sorted out, one way or another.

0:31:320:31:34

If it is a collapsed drain,

0:31:360:31:37

it's the local water company's responsibility to sort it out.

0:31:370:31:41

Alan needs to monitor the situation closely

0:31:420:31:45

until the mystery is resolved.

0:31:450:31:47

Across the borough, a soldier awarded

0:32:010:32:03

the highest British military award for gallantry

0:32:030:32:06

will, today, be honoured by his home town.

0:32:060:32:08

Private William Kenealy received the Victoria Cross

0:32:100:32:14

for exceptional bravery during World War I.

0:32:140:32:17

Today, a memorial stone will be unveiled at Ashton library

0:32:180:32:22

and the children's section will be named after him.

0:32:220:32:25

Council officer David Heyes is hopeful

0:32:280:32:31

that everything will go according to plan.

0:32:310:32:33

This is the big day, culmination of a lot of work and effort

0:32:340:32:38

by lots of different departments and teams across the council.

0:32:380:32:41

The sun's shining, everything's going OK

0:32:410:32:44

and I'm quietly confident it's going to be a good turnout and a good day.

0:32:440:32:48

Guests include members of Private Kenealy's regiment,

0:32:500:32:54

the Lancashire Fusiliers,

0:32:540:32:57

war veterans,

0:32:570:32:59

local schoolchildren

0:32:590:33:00

and the great-nephew who was named after him.

0:33:000:33:04

It's something that should be done

0:33:040:33:07

for all the people that have come to this ceremony.

0:33:070:33:11

And for all the children who's going to go in the library

0:33:110:33:14

and see his name, it's fitting. It's fitting for him.

0:33:140:33:18

Private Kenealy's 84-year-old nephew Frank is wearing

0:33:190:33:22

his uncle's war medals.

0:33:220:33:24

Almost time. Sun's shining. I'm pleased.

0:33:270:33:30

The memorial ceremony is about to begin.

0:33:300:33:33

Good morning, everybody.

0:33:330:33:36

Today is a very special day to remember

0:33:360:33:39

and honour a truly remarkable man,

0:33:390:33:41

a brave man from Ashton, Private William Kenealy VC.

0:33:410:33:47

The mayor and great-nephew William unveil the memorial.

0:33:500:33:55

APPLAUSE

0:33:550:33:57

The second part of the ceremony

0:34:050:34:07

is the naming of the children's library.

0:34:070:34:10

I now officially rename the children's library

0:34:150:34:18

William Kenealy VC Children's Library.

0:34:180:34:22

CHEERING AND APPLAUSE

0:34:230:34:27

Today, in their own words, local schoolchildren paid tribute

0:34:290:34:34

to the men who sacrificed so much in World War I.

0:34:340:34:38

"I have made lots of friends. Sadly, most have been killed."

0:34:380:34:42

"It is terrifying. Nothing but dead bodies surround me.

0:34:440:34:49

"I would do anything to come back home."

0:34:490:34:51

"I have been living in a damp, cramped, smelly trench

0:34:510:34:55

"with bombs constantly exploding around me."

0:34:550:34:59

"PS. Yesterday, you wouldn't believe this.

0:34:590:35:02

"We all played a game of football.

0:35:020:35:05

"To be honest, the Germans weren't as bad as I expected."

0:35:050:35:10

APPLAUSE

0:35:100:35:13

Age shall not weary them, nor the years condemn.

0:35:220:35:26

'For the council to appreciate what he's done is just fantastic.'

0:35:260:35:33

-We will remember them.

-ALL:

-We will remember them.

0:35:340:35:37

He should be recognised for what he did.

0:35:370:35:39

It's been a memorable day for council officer David Heyes

0:35:410:35:45

and the family of Private Kenealy,

0:35:450:35:47

the local war hero who finally got the homecoming he never had.

0:35:470:35:53

I'm sure William, himself, would be pleased. It's really lovely.

0:35:530:35:57

We've had a belting day.

0:35:570:35:59

Wigan resident Lynn McSpirit called the council about rats in the attic.

0:36:100:36:14

We're hoping we can get the situation finally sorted out

0:36:160:36:21

and get rid of them.

0:36:210:36:23

Drains expert Tommy Robinson found a problem

0:36:230:36:25

with the sewage pipe next door.

0:36:250:36:28

A slipped joint has given the rats a way into both bungalows.

0:36:290:36:32

Any little moggy can get up there, start digging to go round...

0:36:340:36:38

..and make its way into the bathroom area.

0:36:400:36:42

Today, Tommy's back to, hopefully, fix the problem, once and for all.

0:36:450:36:49

It's easy. You just put new paths in, straight to the manhole,

0:36:500:36:53

then the old existing drains then just get capped off,

0:36:530:36:57

filled in with concrete, so there's no way the rats

0:36:570:37:00

are going to ever go up that connection again.

0:37:000:37:03

It's a big day for Lynn, who's been putting up with the rats for months.

0:37:030:37:09

Have to wait and see what happens, won't we?

0:37:090:37:11

Fingers crossed.

0:37:130:37:15

There's some serious kit in the back of Tommy's van

0:37:150:37:18

and it all takes a battering in the never-ending battle against pests.

0:37:180:37:24

I've brought my brush.

0:37:240:37:26

I've had that for 18 years.

0:37:260:37:29

A broken brush is the least of Tommy's worries.

0:37:310:37:34

I've got my best socks on and all.

0:37:340:37:36

Next door's toilet needs to be plumbed back into the main sewer.

0:37:360:37:41

It's a dirty job, but someone's got to do it.

0:37:430:37:46

Hello!

0:37:460:37:48

At the moment, cos I've got the toilet off,

0:37:490:37:52

I've got horrendous smells coming back from the foul drain,

0:37:520:37:56

so the quicker I get this done, the better,

0:37:560:38:00

because it's getting very putrid at the moment.

0:38:000:38:04

Back in the fresh air, Tommy digs a new access gully

0:38:090:38:12

to link the toilet back to the main sewer.

0:38:120:38:15

Sometimes, whilst digging, I do come across rats.

0:38:150:38:21

Um, quite often, I come across the nest.

0:38:210:38:25

The mother will then leave the nest and leave the young ones behind.

0:38:250:38:29

So, once I come across them, I just dispose of them...gently.

0:38:300:38:34

I'll go with that.

0:38:390:38:40

# Whoa, whoa, yeah... #

0:38:400:38:43

In less than an afternoon, Tommy creates

0:38:430:38:46

a whole new drainage system...

0:38:460:38:48

# There's a rat in the kitchen What am I gonna do?

0:38:480:38:50

-# There's a rat in the kitchen... #

-..with no rodent-sized gaps.

0:38:500:38:55

# That's what I'm gonna do I'm gonna fix that rat... #

0:38:550:38:58

# Dur, da-da, da. #

0:38:580:39:01

All that's left to do now is to cap off the old drain.

0:39:010:39:05

I'm just going to fill it up with concrete, literally.

0:39:050:39:09

So, when a rat comes now, there's nowhere to go.

0:39:110:39:15

They'll never go up this path again.

0:39:160:39:19

It's not pretty below ground, but above ground is looking good.

0:39:190:39:22

If you do it to a good standard,

0:39:220:39:24

you're not going to get any complaints, are you?

0:39:240:39:26

No leaks here. Happy.

0:39:300:39:33

One new drainage system left tidy, watertight and rat-proof.

0:39:340:39:38

It's time to give Lynn the good news.

0:39:390:39:42

-Hello, dear.

-Hiya.

0:39:420:39:43

It's finished now. Hopefully, that's the end of the rats.

0:39:430:39:47

-Everything will be hunky-dory. No more complaints.

-Good. See you.

0:39:470:39:52

-I'll see you. Tommy. Good job.

-Ta-ra.

0:39:520:39:55

It will be really nice to have a peaceful...quiet bungalow

0:39:580:40:05

with no scurrying feet across the ceiling.

0:40:050:40:09

It's nice when you get people like this appreciating what you're doing.

0:40:120:40:15

Job well done, yeah. Happy.

0:40:160:40:18

Highways inspector Alan Evans is dealing with a large hole

0:40:340:40:38

that's opened up down an alleyway.

0:40:380:40:40

Getting larger and larger,

0:40:420:40:44

so I just want to know when the lads are coming down to sort it out.

0:40:440:40:47

Council workers were called in to investigate.

0:40:480:40:51

Once they dug down,

0:40:540:40:56

they realised that the drain from the properties had broke.

0:40:560:41:00

Mending the drain became the responsibility

0:41:020:41:04

of the local water company.

0:41:040:41:07

Today, Alan's returning to the site to see if the work's been done.

0:41:100:41:14

The job's been completed

0:41:160:41:18

by United Utilities, reinstated to a good standard.

0:41:180:41:21

Jim Farrimond is the local resident who called the council for help.

0:41:220:41:26

-So, are you satisfied with it?

-I'm quite satisfied.

0:41:260:41:29

-After the way it started off where it kept eating everything...

-Yeah.

0:41:290:41:33

Small hole, vanished, your man came, filled it in,

0:41:330:41:37

-larger hole, vanished.

-Yep.

0:41:370:41:39

Well, after the second time, that's why I arranged to have the dig-down.

0:41:390:41:43

-All's well that ends well.

-Al's well that ends well.

-This is beautiful.

0:41:430:41:46

-So, everything OK?

-Thanks for everything.

-Thanks very much.

0:41:470:41:50

-Good job done.

-Thanks very much. See you then. Bye now.

-Cheerio.

0:41:500:41:53

One hole mended, one happy resident.

0:41:530:41:55

But around every corner, there will always be more potholes

0:41:580:42:01

and more trip hazards for Alan to investigate.

0:42:010:42:04

Like their colleges nationwide, these council officers are battling

0:42:130:42:17

to make the borough a cleaner, safer, better place to live...

0:42:170:42:22

Going down.

0:42:220:42:23

..going down under to get rid of rats

0:42:240:42:26

that gave Lynn sleepless nights...

0:42:260:42:28

It will be heaven to have some peace and quiet from them.

0:42:280:42:32

..helping takeaway manager May Yu sort her rubbish problem out...

0:42:320:42:37

-And then Monday, phew, it's gone.

-Thank you very much.

-Thank you.

0:42:370:42:40

..and filling up the hole that kept getting bigger near to Jim's home.

0:42:400:42:45

-The job's gone smoothly, like it should do.

-Like it should do.

-Yeah.

0:42:450:42:48

-I wish all jobs did.

-With your planning.

-With MY planning.

0:42:480:42:52

-That's it.

-That's it, you see.

0:42:520:42:54

They stepped in to help residents when they called the council.

0:42:540:42:58

They might be an old woman, they might be elderly,

0:42:580:43:01

they might be in a wheelchair.

0:43:010:43:02

If you can get something sorted out for them, it's great.

0:43:020:43:05

You feel as though you've done something proper.

0:43:050:43:08

You need a tick on you.

0:43:080:43:10

-It'll be the only one I've got.

-Oh, yeah, yeah.

0:43:100:43:14

Council officers in Wigan help a resident with rats in the roof, chase fly-tippers and, after a hundred years, give a war hero the homecoming he never had.


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