Episode 4 Call the Council


Episode 4

Series following council officers. Frontline officers make an unannounced inspection of a takeaway, teach school children how to save lives and help make wedding history in Wigan.


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Transcript


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From rubbish and recycling

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to potholes and pavements...

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One street down, another street to go.

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..educating our children...

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Fantastic.

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..and caring for the elderly...

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It does make a difference when you see what can be achieved.

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..we rely on our local councils to provide a huge range of services.

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You may kiss the bride.

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APPLAUSE

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In this series, we follow front-line staff

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working for Wigan Council in Greater Manchester.

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-THUMP! GASPS:

-Sorry!

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Like council officers across the country,

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they're protecting us from hidden dangers...

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Oh, dear.

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..stepping in when there's an emergency...

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You never know what you're turning up to.

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..and responding to residents...

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Thanks for everything. Good job done.

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..when they...Call The Council.

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Coming up...

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officers get tough on hygiene and hazards at a takeaway...

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Flies are coming in.

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-So, shall we try and get that shut now, then?

-Yes, of course. Yes.

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..help vulnerable residents

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expand their horizons and make new friends...

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-Do you have any relatives who fought in the war?

-Yes.

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Something over there that'll interest you.

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-Oh, look at that.

-Yeah.

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..and let one happy couple fulfil a lifetime's ambition.

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And from this time forward, you are partners in life.

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Give yourselves a round of applause.

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The UK's 433 local councils

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are the beating hearts of our communities.

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West of Manchester, Wigan Council serves over 300,000 people.

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Its job is to support and enhance the life of every one of them.

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When residents call the council, there's a team of officers

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tasked with delivering the best service they can.

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Wigan Council. Steve speaking.

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One service key to every council is environmental health.

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Officers like Fran Lindley ensure our communities are clean and safe.

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I love my job because there's so much variation

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in the work that I do.

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It's predominantly food hygiene

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and also dealing with complaints from members of the public.

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Fran and her colleagues nationwide

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maintain the standards of the country's takeaways.

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Every year, they carry out more than 20,000 inspections

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to make sure hygiene practices

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are up to scratch and premises kept safe.

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They rate the businesses' hygiene

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from 0, the lowest, to 5, the highest -

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and these scores are made available for us all to see.

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-5 score. Thank you very much.

-Brilliant!

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The frequency of these inspections varies

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according to the size and type of the business

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and the risk officers decide it poses to the public -

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but they're always unannounced.

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If we made an appointment, then it wouldn't be...

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it wouldn't be a clear picture

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of what they're actually doing on-site.

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Today, Fran and fellow environmental health officer Varsha Patel

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are going to inspect and rate a local takeaway.

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We've come to do your routine food hygiene inspection.

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Right. Because he's not here at the moment. I don't know what happened.

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I think everyone's a bit uneasy about us turning up

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because I think sometimes the perception is

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that we're trying to catch them out,

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or they're going to get in trouble for something -

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but we're trying to support the businesses and help them to improve.

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On its last inspection 18 months ago

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this takeaway was given a hygiene rating of 4...

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but as the officers get kitted out at the back of the shop today,

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the omens aren't good.

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Is this your rubbish here on the side?

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-You need to make sure you put it straight into the bin.

-Yeah, yeah.

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It's important to keep it as clean and tidy as possible

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so you don't attract any pests into the premises.

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Suitably dressed, Fran needs to wash her hands.

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Have you got any soap?

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-Yes.

-And paper towels or anything like that?

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All premises selling food

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should have adequate hand-washing facilities.

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This takeaway hasn't got off to a clean start -

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and there are many more checks to make.

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We're looking at things like temperature control.

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Are they cooking food safely? Are they storing it properly?

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Have they got suitable surface area for preparation?

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Any raw meat like your chicken for marinating?

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Whereabouts would you do it?

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-Your raw chicken.

-The fresh chicken, yeah?

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-Fresh chicken, yeah.

-Fresh chicken, actually is that side.

-Here?

-Yeah.

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OK. And do you use any chopping...

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-Like, what's this chopping board used for?

-That's for chicken.

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-The raw chicken.

-Yeah.

-So that's what you've done it on.

-Yeah.

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-That's the raw chopping board.

-Yeah.

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-And on this worktop here.

-Yes.

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So, is this all stuff that you've used today earlier on?

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-Yes, we have to wash it.

-You're just waiting to wash it up.

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Time to wash it at the moment, but you've come inside!

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-You know that it takes time, that one.

-Yeah, OK.

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OK, and what about the meat in this bucket? Is that defrosting, or...?

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Yeah, we're defrosting that one, yeah.

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I put it here because I didn't want to put it on the top.

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-You need to be really careful.

-Yes, I'll...

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You know with the blood that's come off there?

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-Yeah, everything should be washed, that one, right.

-Yeah.

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With defrosting meat dripping blood onto the floor,

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Varsha's worried that insects, which could spread harmful bacteria,

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might be attracted into the kitchen.

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-The flies are coming in.

-I know.

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-So, shall we try and get that shut now, then?

-Yes, of course. Yeah.

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And what do you use this counter for, here?

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-That's for bread dough. Making pizza.

-OK.

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Put the topping always on the top.

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And what about this worktop here?

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-Do you do your salad on here, as well?

-No.

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We do salad, actually, on this side. Yeah, that's why you see that...

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-You do salad here.

-Yeah.

-OK. And what do you chop your salad on?

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Have you got any boards or do you do it straight onto the counter?

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-I use that one, the green one.

-The green one, OK.

-Green one, yeah.

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He needs to reorganise it a lot better

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-so that he can have separate work areas for raw and cooked.

-Yeah.

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Coming up...

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having identified areas of serious concern in the kitchen,

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Fran's attention turns from hygiene to hazards elsewhere,

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and a staircase that's putting staff in danger.

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It is a risk of, like, when you're walking down,

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but it's also a risk for anyone working behind the counter.

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From hygiene ratings, to street cleaning,

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and running local libraries,

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much of our local authority's work is obvious for us all to see -

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but a hidden army of council officers

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is working behind the scenes,

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and many of us don't realise the breadth of services they deliver.

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I haven't got a clue!

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You know, I can only associate it with binmen.

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Yeah, I think they probably get a pretty cushy job

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wandering about, sort of pointing at things...

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I don't know what they do, to be honest!

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I think people think that the city council is all about emptying bins

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and maybe sorting out the roads

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and the street lighting, when, obviously, they do a lot more.

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In Wigan, the Shared Lives scheme

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is a service that isn't used by many residents -

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but offers a lifeline for those who do.

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Council officer Lisa Rigby plays an important role in the scheme.

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Shared Lives is a support service which offers support to

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vulnerable people in the community.

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We do cover all age groups and all disabilities,

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and the aim of the service is to provide support

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and friendship to people who may be socially isolated,

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ensuring they have a positive presence within the community.

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One Wigan resident benefiting from Lisa's Shared Lives scheme

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is 33-year-old David, who has dyspraxia -

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a disorder affecting physical coordination,

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memory and sometimes speech.

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For David, this impacts on his self-esteem and confidence,

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making it harder for him to make friends.

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There's people with different problems to me, but, obviously,

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you know, it helps everybody, really.

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For getting them out for days out

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or just having someone to talk to, really.

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I think it's really, really good.

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Thanks to Lisa, David's life is about to change.

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She's been contacted by Norman who has volunteered

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to join the Shared Lives scheme and help David.

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I'm just getting the house ready for when David and Lisa come.

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I'm going to show David the house,

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show him his room where he'll be staying on respite,

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and...hopefully, he'll think it's OK.

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-Going to Norman.

-Will you say hello to Norman for me?

-I will.

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Right, I'll just pop myself out on the board.

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I shall be back after lunch, so...

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-I'll see you both later on.

-Bye.

-Bye!

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Lisa introduced Norman to David at David's parents house a week ago.

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But today is even more significant, because David is going to Norman's.

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A bit nervous because it's my first time I've been here at Norman's.

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But, hopefully, I'm looking forward to getting used to being

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here at Norman's, yeah.

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And, hopefully, it'll be the start of something...

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good, I hope.

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Hang on, that must be David.

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-Hi, David. How you doing?

-Hi, Norman. All right.

-Come on in.

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This first home visit is an important milestone

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for Norman, David and Lisa.

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-Morning, David!

-Good morning, hello! Yes. Hello.

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-Nice to see you. Did you find us all right?

-Yes, yes, yes, yes.

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-Lovely. Have a seat.

-Yes, yes.

-OK?

-Yes.

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-Traffic all right?

-Ooh, yes, yes.

-Not too bad, is it?

-No, no, no.

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-Right, so, here we go, this is it.

-Yeah, yeah.

-Session one. All right.

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Come on, David.

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David needs to feel comfortable here

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as in the future, he could be spending the night.

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This would give his parents some respite,

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and allows David to develop a sense of independence.

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-This would be your room.

-Oh, nice. Yes.

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-So we've got daybed, TV.

-Yeah.

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-Lovely view out the window.

-Oh, nice, yes. Yeah.

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-Do you think you could be comfortable here?

-Yeah, yeah.

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-It's very nice.

-Good.

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We go out of our way, we bend over backwards and go above and beyond

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to make sure that we get successful matches

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and really good-quality champions.

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It's not a quick fix.

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Sometimes it does take some time to ensure

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that we get the correct match.

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-Through there. Bathroom.

-Yes. Oh, yes, yes.

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-It's got a shower.

-Oh, very nice.

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I will go out on the first visit just to ensure

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that they are compatible and that there's no issues

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that may arise during the session.

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-You don't want to go in there, it's a mess.

-Oh, right, OK!

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-So is that one!

-Oh, right!

-THEY LAUGH

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I am on pins for the first few initial meetings,

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making sure that everything goes to plan

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and that it's going to be a long-lasting partnership.

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Lisa needs to be confident this partnership will work

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before she can step back and let the pair meet up without her,

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and eventually allow David stay over at Norman's house.

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If the pair do get on, it could change David's life.

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-What is your dog's name?

-Romeo.

-Romeo!

-Yeah, yeah.

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I think you're always going to be nervous,

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even though you think you've 100% got it in the bag

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and you've nailed a perfect match.

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We're dealing with people and, you know,

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sometimes you do get it wrong.

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Fingers crossed that it is a good and compatible match,

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but there's always that little niggle of doubt that you have.

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-Got ducks on here.

-Oh, yeah. Oh, ducks.

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-There's ducklings, as well.

-Oh, yeah.

-Just there.

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Oh, the ducks. Oh, yeah.

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It's not bad having a view like that

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-when you come out of your house, is it?

-No, no, no.

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Here we go.

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So, how have you gone on? Have you enjoyed it?

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-I enjoyed it, yeah.

-Norman, how was it for you?

-Fantastic.

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-Yeah, I'm going to really enjoy it.

-I'm sure, yeah.

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OK, well I've got to get off now

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-because I've got some more visits to do.

-Oh, right.

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-Do you want to walk out with me, David?

-Yes, yes, I shall.

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-All right, Norman. Thanks very much and we'll see you soon.

-All right.

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-See you.

-Bye.

-See you on Monday, David.

-Yes. OK. Yes.

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-Bye, Norman.

-See you.

-See you.

-Bye.

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I'll yet a lot out of being a champion for David.

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I think what you need to do is approach it with the view

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that - yeah, there's two people involved in this.

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And there's two people going to get enjoyment out of it.

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And, hopefully, get David out into the community

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and build some confidence,

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which I think is probably what he needs, more than anything.

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Still to come, David and Norman go it alone...

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-So you've never been here?

-No.

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-Is that right?

-Yes. Never been here.

-Right.

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..but will this be a match made in Wigan?

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Do you know why Wiganers are called pie-eaters?

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Um...yeah.

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Our local councils look after us from birth until death,

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and are often there to help us with some of our most important

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moments in between, like...

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getting married.

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Wigan Council's longest-serving registrar is Melvyn Jones.

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I suppose it's one of the nicest jobs in the council.

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Probably officiated and registered in between

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10,000 and 12,000 marriages during my career,

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and I do feel it's a privilege to be part of someone's big day.

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Melvyn's been helping couples tie the knot for over 40 years.

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But now Wigan residents Graham and Paul have called the council

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asking Melvyn to do something he's never done before.

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You always let the tea brew for three minutes.

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And you get a perfect optimum cup of tea.

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Graham and Paul have been a couple for almost 28 years.

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In 2006, they became civil partners.

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Elton John had had his civil partnership

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in December when it came in.

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And we had ours in May.

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The pair have very fond memories of their big day.

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We had Rick Astley playing

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because he was number one when we met, wasn't he?

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It was either Together Forever or Never Going To Give You Up.

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-I can't remember.

-Never Going To Give You Up.

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Never Going to Give You Up we had playing for that.

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Now, nine years later, they want to get married

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and thanks to a change in the law allowing those in civil partnerships

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to convert their status to a legally recognised marriage, they can.

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We can say we're the same as everyone else, we're married.

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The Marriage Act in 2013 legalised marriage for same-sex couples.

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It also meant that more than 60,000 people in the UK

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who had entered into civil partnerships since 2005

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could now convert them to marriages.

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But this isn't the first time

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Graham and Paul have tried to convert the civil partnership.

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The last time we arranged it, it was May 13th,

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the anniversary of the civil partnership.

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That's when we arranged the marriage for the same day,

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but, unfortunately,

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Paul took ill that morning and we had to cancel everything, didn't we?

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Yeah. Ended up in hospital.

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Ended up in hospital and we had to cancel the honeymoon.

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I fainted and collapsed on the floor.

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It was diagnosed as dehydration.

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But we did tell them, we'd not changed our minds,

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we wanted to rebook it.

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-So that's rebooked now for...

-1st July.

-Fingers crossed.

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It might be a second time for Graham and Paul,

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but for registrar Melvyn, it's a first.

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Graham and Paul have asked us to do the conversion ceremony for them.

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This is the first ceremony I've ever done

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converting a civil partnership into a same-sex marriage.

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I've had to rewrite the script for them.

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I can't include some of the marriage ceremony,

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and, of course, Graham and Paul have had a little bit of input into it,

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as well, but, hopefully, we'll get that ceremony right for them.

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Coming up...

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Will Melvyn's bespoke ceremony help Graham and Paul

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finally make wedding history in Wigan?

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A little bit nervous now!

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But everything will be fine.

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-Has it gone again?

-This has gone skew-whiff.

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Back on the high street,

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environmental health officers Fran and Varsha are midway through

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an unannounced hygiene inspection at a local takeaway.

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These inspections are a legal requirement

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for any business selling food.

0:17:560:17:58

Officers will rate the business' hygiene from 0 to 5.

0:17:580:18:03

So far, they've found rubbish by this takeaway's back door...

0:18:030:18:07

-You need to make sure you put it straight into the bin.

-Yeah, yeah.

0:18:070:18:10

..struggled to wash their hands...

0:18:100:18:12

-Have you got any soap?

-Yeah.

0:18:120:18:14

And paper towels or anything like that?

0:18:140:18:17

..and discovered that raw chicken is prepared

0:18:170:18:19

on a sink where washing-up is stacked to dry.

0:18:190:18:22

But now Fran is turning her attention from hygiene to hazards.

0:18:250:18:29

Excuse me.

0:18:300:18:32

Sorry, how do you normally get downstairs?

0:18:320:18:35

The offices need to ensure that the business is safe

0:18:350:18:38

for the people who work here.

0:18:380:18:40

It's a risk when you're walking down,

0:18:400:18:42

but it's also a risk for anyone working behind the counter.

0:18:420:18:44

The exposed stairway poses a danger to staff,

0:18:440:18:48

and Fran needs to investigate further.

0:18:480:18:51

Because this is a staircase and a walkway

0:18:510:18:54

you need to keep it clear.

0:18:540:18:55

You don't want to slip and if there's things on there...

0:18:550:18:58

Actually, we are not using it, actually, all the time.

0:18:580:19:01

-Everything we need, we keep it upstairs.

-Right.

0:19:010:19:04

Well, I think that probably would be better, if you could relocate

0:19:040:19:07

-these somewhere else because...

-Yeah.

0:19:070:19:10

There's quite a bit of stuff down here that's used. This is a freezer.

0:19:100:19:13

-I think... Can you see where it's all built up here?

-Yes.

0:19:170:19:20

The lid's not closing properly.

0:19:200:19:21

You can feel that they're not frozen any more.

0:19:210:19:24

As well as being repaired,

0:19:240:19:26

the freezer needs to be moved to an area that's safe for staff to access

0:19:260:19:31

and the cellar is also a mass of unwanted items and clutter.

0:19:310:19:34

The stuff in here, do you use any of these?

0:19:340:19:37

No, we don't use that one, no.

0:19:370:19:38

Anything that you're not using, it's best to get rid of

0:19:380:19:41

because it'll make it harder for you to look

0:19:410:19:43

and see if there's any pest activity.

0:19:430:19:45

You know, when you're doing your checks for mice and...

0:19:450:19:47

We check for mice. We don't have any rats or anything like that.

0:19:470:19:50

I never see any poison, anything like that.

0:19:500:19:52

No, but the more clutter you've got,

0:19:520:19:54

the harder it is to have a proper look behind

0:19:540:19:56

to see if there are any droppings.

0:19:560:19:58

Fran finds no sign of pests,

0:19:590:20:01

but will need her torch to access the staff toilets.

0:20:010:20:04

-Have you got a light for here?

-Yeah, we've got a light.

0:20:070:20:10

Where's the switch?

0:20:100:20:11

You have to find it, it's round the corner.

0:20:110:20:14

-Is it not working?

-There's one there.

0:20:160:20:18

-Perhaps the back door. You just use the back door.

-Is it not...

0:20:210:20:25

Is it this one? Is that...

0:20:250:20:28

I just think you need to get that sorted, OK?

0:20:280:20:30

So you've got lighting throughout.

0:20:300:20:32

And when she does get into the bathroom, there are more problems.

0:20:340:20:38

I'm concerned about the containers that are in here.

0:20:410:20:45

Whether they would then go back

0:20:450:20:47

and be used downstairs in the food room.

0:20:470:20:49

I don't know what they're used for up here.

0:20:490:20:51

I'm seeing if there's any hot water.

0:20:530:20:56

Not only are staff entitled to clean bathroom facilities,

0:20:560:20:59

the law requires them to have hot water and soap

0:20:590:21:02

because any germs here could be transferred to the kitchen.

0:21:020:21:06

No soap, no hand-drying facilities.

0:21:060:21:09

No flush on the toilet.

0:21:090:21:11

It needs a really good clean, as well.

0:21:140:21:17

Inspection complete,

0:21:170:21:18

Fran leaves a list of urgent jobs for the owner,

0:21:180:21:22

including a deep clean, sorting the cellar access

0:21:220:21:26

and rethinking the way food is prepared.

0:21:260:21:29

It was quite hard to work out how they were using the space

0:21:300:21:34

because it was really...

0:21:340:21:35

That back room was really cluttered.

0:21:350:21:37

Yeah, it's only a small area, isn't it?

0:21:370:21:39

-A lot of equipment.

-They need to clean as they go.

0:21:390:21:42

So they can maintain some work surfaces. I don't know how they...

0:21:420:21:45

It must be difficult to work in the way that they were working

0:21:450:21:48

because even the floor,

0:21:480:21:49

it was quite difficult to get through different areas

0:21:490:21:52

because there was containers of meat defrosting

0:21:520:21:55

and tubs of this and that.

0:21:550:21:56

It was...

0:21:560:21:59

a bit chaotic.

0:21:590:22:00

It wasn't one of the worst that I've seen.

0:22:000:22:03

But it wasn't good.

0:22:040:22:06

In a week's time, Fran will return to deliver a new hygiene rating.

0:22:070:22:12

But will this takeaway have made any improvements?

0:22:120:22:15

Every hour of every day, our local councils are responsible

0:22:260:22:29

for keeping our towns and cities running smoothly.

0:22:290:22:33

Any problems, just give us a call.

0:22:330:22:36

Councils also try to help us keep fit and healthy.

0:22:360:22:40

In Wigan, Jo Crooks and Neil Herbert

0:22:400:22:42

work in the council's public health department,

0:22:420:22:45

educating and advising on everything from stopping smoking,

0:22:450:22:49

fighting cancer and losing weight.

0:22:490:22:51

We are just swapping the lungs out for the dummies,

0:22:520:22:55

just for infection control.

0:22:550:22:58

The faces need to be sterilised,

0:22:580:22:59

and the lungs need to be changed as well.

0:22:590:23:02

Today, Jo and Neil are going to a local primary school

0:23:020:23:06

to teach children how to try to save someone's life

0:23:060:23:09

if they're in cardiac arrest.

0:23:090:23:11

More than 80,000 people go into cardiac arrest in the UK every year.

0:23:110:23:16

Less than one in 20 survive.

0:23:160:23:18

So it is vital that Jo and Neil's training hits home.

0:23:180:23:22

If children learn basic CPR skills, they're going to go away

0:23:220:23:26

and then they're going to inform other people as well.

0:23:260:23:28

They're much more resilient,

0:23:280:23:30

so they won't be as fazed or panic stricken

0:23:300:23:33

in a real-life situation -

0:23:330:23:35

and if we can teach them from a young age,

0:23:350:23:37

it is something they're going to take with them

0:23:370:23:39

through to their adult life.

0:23:390:23:40

Jo and Neil usually teach life-saving skills to adults,

0:23:430:23:46

but today, they'll be teaching under-12s for the first time.

0:23:460:23:50

Hiya. Come on in, take a seat anywhere.

0:23:500:23:53

So, Neil's going to be my casualty,

0:23:550:23:57

and I'm going to show you the recovery position.

0:23:570:24:00

We've just walked into the classroom, and - oh, no,

0:24:000:24:02

Neil's collapsed on the floor.

0:24:020:24:04

Year Six at Aspull Primary may not be Jo and Neil's toughest students,

0:24:040:24:09

but the pair need to ensure that vital life-saving skills

0:24:090:24:12

are taken on board today.

0:24:120:24:14

So, what do I need to do first.

0:24:140:24:16

-ALL:

-Airways.

-Airways, well done, fantastic.

0:24:160:24:18

So I'm going to use my two fingers under his chin

0:24:180:24:21

and tilt his head back.

0:24:210:24:22

They start with the recovery position.

0:24:220:24:25

-And then...

-ALL:

-Leg up.

0:24:250:24:27

Brilliant. And using that, I'm going to pull him over.

0:24:270:24:32

OK?

0:24:320:24:34

Demonstration done,

0:24:340:24:35

it's time for the children to turn Jo's theory into practice.

0:24:350:24:39

Turn his hand like that, and you hold his hand there, as well -

0:24:390:24:44

because if he's unconscious, sometimes people can move.

0:24:440:24:47

Fantastic. Well done. Brilliant.

0:24:500:24:54

If you fix that leg, and that just stops him tipping over.

0:24:540:24:58

Well done.

0:24:580:24:59

Brilliant. If it's all safe...

0:24:590:25:03

Well done.

0:25:030:25:05

With recovery position mastered,

0:25:050:25:07

Neil now has to teach the children how to keep someone alive.

0:25:070:25:10

The right position is here, and not leaning back.

0:25:100:25:14

Chest compressions and rescue breaths can keep the blood

0:25:140:25:17

and oxygen circulating through the body.

0:25:170:25:19

Imagine if I had a glass eye, OK? And my glass eye fell out.

0:25:190:25:24

It is going to fall out on the other side of that person.

0:25:240:25:27

Make sure I'm in the right position,

0:25:270:25:28

and I'm going to sing Nellie The Elephant two times. OK, so...

0:25:280:25:32

But translating cardiopulmonary resuscitation, or CPR,

0:25:330:25:37

to 11-year-olds isn't child's play.

0:25:370:25:40

Who wants to go next?

0:25:420:25:44

So, what would you do first, if you found him?

0:25:450:25:48

-Check for danger.

-Right, fantastic.

0:25:480:25:51

If someone isn't breathing normally and isn't moving,

0:25:510:25:54

you should call 999 before starting CPR.

0:25:540:25:58

Quite hard.

0:25:580:25:59

Move your knuckle a little bit. So we look for the chest there.

0:26:020:26:05

These essential life-saving skills are not easy to master.

0:26:050:26:09

You're struggling there. Don't worry.

0:26:110:26:13

We'll find that clicker for you.

0:26:130:26:15

But despite Jo and Neil's inexperience in the classroom,

0:26:150:26:18

these children are learning that one day they could make a difference.

0:26:180:26:22

So if you put your hand right there in the middle.

0:26:220:26:25

Use this bit of your hand.

0:26:250:26:27

There we go, fantastic.

0:26:270:26:30

We've been learning, if someone's unconscious, how we can help them.

0:26:310:26:37

If you lean a little bit more over.

0:26:370:26:39

If you put your hand down first, in the centre of the chest.

0:26:390:26:42

We could save someone's live.

0:26:420:26:46

It could be your best friend.

0:26:460:26:48

Pinch his nose first. Brilliant.

0:26:480:26:51

I'm going to teach my brother.

0:26:510:26:53

Because, like, if he's somewhere, and someone collapses,

0:26:530:26:56

if that does happen, he knows.

0:26:560:26:59

Just tilt the chin back again.

0:26:590:27:01

There we go, brilliant. Well done.

0:27:040:27:06

I think it went really, really well.

0:27:060:27:08

The children were really engaging, and hopefully we've got 30 children

0:27:080:27:11

that are going to take the messages away tonight.

0:27:110:27:14

Tell family and friends, and hopefully,

0:27:140:27:16

if they're ever in that situation, they'll know how to act.

0:27:160:27:19

Across town, Graham and Paul's big day has arrived.

0:27:330:27:36

They're converting their civil partnership into a marriage.

0:27:360:27:40

We better get sorted out with what we're wearing for this wedding,

0:27:400:27:43

-haven't we?

-We need to decide.

-Yeah, so...

0:27:430:27:46

It rained for their civil ceremony in 2006.

0:27:460:27:50

Today, the sun is shining, but it's causing a wedding wardrobe meltdown.

0:27:500:27:55

You're not wearing a waistcoat now?

0:27:550:27:58

I don't think so, it is going to be too hot, isn't it?

0:27:580:28:01

It is going to be about 80 or 90 degrees, I think, today.

0:28:010:28:04

-Hottest day of the year to get married in.

-Get married in shorts.

0:28:040:28:08

I think I might do. Just put these on, it'll be all right.

0:28:080:28:11

Yeah, put them back until the next wedding.

0:28:110:28:14

This is the second attempt, isn't it?

0:28:140:28:17

This ceremony was supposed to take place

0:28:170:28:19

on the anniversary of their civil partnership -

0:28:190:28:22

but Paul collapsed with dehydration,

0:28:220:28:25

and they had to cancel at the last minute.

0:28:250:28:27

Despite the heat, there are no signs

0:28:270:28:29

that he'll suffer a similar fate today.

0:28:290:28:32

I'm not nervous now, or anything like that -

0:28:320:28:34

but perhaps, when it is actually happening, I probably will be.

0:28:340:28:38

-Won't last very long anyway, will it?

-No.

0:28:400:28:43

And then it will be off to the reception, at the symposium.

0:28:430:28:47

And relax and have a pint.

0:28:470:28:49

-That'll do us.

-And some buffet.

-And some buff-it.

0:28:490:28:53

THEY LAUGH

0:28:530:28:54

Today isn't just Graham and Paul's big day.

0:28:580:29:01

It'll be the first time council registrar Melvyn has

0:29:010:29:04

conducted a ceremony like this.

0:29:040:29:07

He needs to make sure everything runs smoothly.

0:29:070:29:10

With it being a special day, they don't want anything going wrong.

0:29:100:29:14

But we usually go through the vows with them to reassure them.

0:29:140:29:17

-Do you want to come through?

-Yes.

0:29:180:29:20

Do you want me to run through the ceremony, what we've done for you?

0:29:220:29:26

This is the part which is to do with the conversion, you know,

0:29:260:29:29

converting your civil partnership, and the statutory words.

0:29:290:29:32

So you've got to say those.

0:29:320:29:34

With the ceremony minutes away, Graham

0:29:360:29:39

and Paul are about to make it second time lucky.

0:29:390:29:42

A little bit nervous now.

0:29:440:29:47

But everything will be fine.

0:29:470:29:50

This has gone askew. You've tried to...

0:29:500:29:53

..hold it.

0:29:550:29:56

It's also Melvyn's moment of truth.

0:29:590:30:02

So, ladies and gentlemen,

0:30:020:30:03

would you all like to stand for Graham and Paul?

0:30:030:30:06

Thank you.

0:30:060:30:07

I'd like to welcome everyone here today on this very special occasion

0:30:110:30:15

for both Graham and Paul. And for Graham and Paul,

0:30:150:30:18

converting their civil partnership today

0:30:180:30:21

is a proud confirmation of the love, respect and true friendship

0:30:210:30:25

that they have for each other.

0:30:250:30:27

Graham, if you could, first of all, take Paul's ring.

0:30:270:30:30

-I give you this ring...

-I give you this ring.

-..as a token.

0:30:300:30:34

-..as a token.

-..of my love and affection.

0:30:340:30:36

..of my love and affection.

0:30:360:30:39

-Finger's swelled.

-Yeah, it is...

-Hot weather.

0:30:390:30:42

Despite the heat, the happy couple and Melvyn are soldiering on.

0:30:430:30:46

Paul, if you'd like to do likewise. I give you this ring...

0:30:460:30:50

-I give you this ring...

-..as a token of my love and affection...

0:30:500:30:53

..as a token of my love and affection...

0:30:530:30:55

..and the sharing of our lives together.

0:30:550:30:58

..and the sharing of our lives together.

0:30:580:31:00

And from this time forward, you are partners in life.

0:31:010:31:05

Give yourselves a round of applause.

0:31:050:31:07

APPLAUSE

0:31:070:31:09

I think it went really well.

0:31:140:31:15

And it was the first one we've done in Wigan.

0:31:150:31:18

I think it must mean the world to Graham and Paul,

0:31:180:31:21

to be able to go through a ceremony like today.

0:31:210:31:24

I suppose I'm quite privileged, really,

0:31:240:31:26

to be part of somebody's happiest day.

0:31:260:31:30

You know, probably one of the happiest days of their life.

0:31:300:31:33

Thanks to Melvyn, after years of legal red tape

0:31:370:31:40

and unexpected illness,

0:31:400:31:41

Paul and Graham have finally fulfilled a lifetime's ambition.

0:31:410:31:45

Well, I think it went very well, it was very nice.

0:31:450:31:48

Lovely ceremony, everybody enjoyed it. They did us proud, didn't they?

0:31:480:31:52

-They did, yes.

-Certainly did.

0:31:520:31:54

We saw a lot more. It was nice.

0:31:540:31:57

The thing is, now we're married...

0:31:570:31:59

there's always the chance I can divorce you now,

0:31:590:32:01

I couldn't before, could I?

0:32:010:32:02

So... But no, that will never happen.

0:32:020:32:04

THEY LAUGH

0:32:040:32:06

It won't, don't you worry. I'll kill you first.

0:32:060:32:09

THEY LAUGH

0:32:090:32:10

-ALL:

-Cheers!

0:32:120:32:13

Still to come, Fran returns to the poorly-performing takeaway

0:32:150:32:19

to deliver her hygiene rating...

0:32:190:32:22

I've got your letter with me,

0:32:220:32:23

and I've got your notices with regard to health and safety.

0:32:230:32:27

There may be something left, but I have to just...

0:32:270:32:29

-There's not much left, but I've done a lot of things.

-OK.

0:32:290:32:34

..and David and Norman step out

0:32:340:32:36

without council officer Lisa's support -

0:32:360:32:38

but will their friendship flourish?

0:32:380:32:41

-In the future, what we can do, come back here...

-Come back here.

0:32:410:32:44

..and research your family history.

0:32:440:32:48

Fancy doing that?

0:32:480:32:50

Last week, Wigan Council's environmental health officers

0:32:590:33:02

Fran and Varsha made an unannounced inspection of this takeaway.

0:33:020:33:07

Is this your rubbish here on the side?

0:33:070:33:09

-You need to make sure you put it straight into the bin.

-Yeah.

0:33:090:33:12

It is important to keep it as clean and tidy as possible,

0:33:120:33:15

so you don't attract any pests into the premises.

0:33:150:33:18

The owner, Mohammed, was absent when Fran did the inspection,

0:33:180:33:22

but she left a list of jobs that needed urgent attention.

0:33:220:33:26

She's returning to deliver a new hygiene rating,

0:33:260:33:29

and see if any improvements have been made.

0:33:290:33:32

So, I've come back to revisit today. I've got your letter with me.

0:33:330:33:37

And I've got your notices with regard to health and safety,

0:33:370:33:41

so I thought, if we have a chat through, and then if you...

0:33:410:33:44

-I've done something, I've done a lot of things.

-OK. That's great.

0:33:440:33:49

It sounds promising, but will it be good enough?

0:33:490:33:52

Right, before we start, can I just go and wash my hands first?

0:33:520:33:55

Is that OK? And then I'll come back to you...

0:33:550:33:57

Adequate hand-washing facilities are a legal requirement

0:33:570:34:00

for all businesses selling food.

0:34:000:34:03

But a week ago, this takeaway was falling short.

0:34:030:34:06

-Have you got any soap?

-Yes.

-And paper towels or anything like that?

0:34:060:34:12

But now, there's soap and towels.

0:34:120:34:15

-You have to wait to get warm.

-Yeah, that's fine.

0:34:150:34:17

The washing-up sink and preparation surfaces that were cluttered

0:34:190:34:23

and dirty are now much cleaner and more organised, too.

0:34:230:34:26

The cellar door was propped open with a makeshift metal bar.

0:34:280:34:32

Now there's a chain to secure the cellar door.

0:34:340:34:37

There's also a hand rail,

0:34:370:34:38

and the clutter in the cellar has been cleared.

0:34:380:34:41

Because it is quite a lot different to how it was last time.

0:34:410:34:45

I can see you've put a hand rail on, which is great,

0:34:450:34:47

because that's needed on a staircase.

0:34:470:34:49

You've cleared all this area, so it just looks totally different

0:34:490:34:53

to last time, doesn't it? And I'm happy with the chain.

0:34:530:34:57

So you just need to make sure that it's safe

0:34:570:34:59

for your staff to come down here.

0:34:590:35:01

It is an improvement,

0:35:010:35:03

but there's still more that Fran needs to see done.

0:35:030:35:06

Because the open staircase still presents a danger to staff.

0:35:060:35:10

When you do have to go down there,

0:35:100:35:12

something to stop somebody falling here,

0:35:120:35:15

something in place to stop them falling.

0:35:150:35:18

So you could have something temporary that comes up here.

0:35:180:35:22

It's got to be strong enough so that if you did slip or fall,

0:35:220:35:26

it would stop you, it would take your weight. And high enough.

0:35:260:35:29

But then it folds down.

0:35:300:35:33

Finally, the staff bathroom.

0:35:330:35:35

Last time, it was cluttered, there was no hot water and it was dirty.

0:35:350:35:40

No soap, no hand drying facilities.

0:35:410:35:44

No flush on the toilet.

0:35:440:35:46

Now it's much better.

0:35:460:35:49

-So you've had a big clean-up in here, as well.

-Yeah.

-Yeah.

0:35:490:35:52

One thing I wanted to ask,

0:35:520:35:53

are these used down in the food room afterwards?

0:35:530:35:56

-No.

-OK.

0:35:560:35:57

There have been improvements,

0:35:590:36:01

but Fran can only base her hygiene score

0:36:010:36:03

on findings from the inspection last week.

0:36:030:36:06

Prior to that, the takeaway was rated as 4 -

0:36:060:36:10

but now it's time to deliver the fresh rating.

0:36:100:36:13

At the moment, as it stands,

0:36:140:36:16

-you've been scored at a 1.

-1?!

-I know.

0:36:160:36:19

Come on, we had 4!

0:36:190:36:21

I know you did, yeah, which is why it's disappointing

0:36:210:36:24

that the standards have dropped.

0:36:240:36:26

But you don't need to stay at a 1.

0:36:260:36:29

If you do the things that are outlined in the letter,

0:36:290:36:31

then we'll be happy to come back and re-score you.

0:36:310:36:35

It's not fair!

0:36:350:36:37

It's not fair. 1 score. 1.

0:36:370:36:40

I don't think a 1.... That's...

0:36:400:36:43

You shouldn't be 1, no. We want you to be better than that.

0:36:430:36:45

But there were quite a lot of things that were wrong when we came back.

0:36:450:36:49

-It was busy time, you know what I mean?

-Yeah.

0:36:490:36:51

I understand that it was busy,

0:36:510:36:52

but we're only allowed to come when you're open.

0:36:520:36:55

You can look at this afterwards, but I'll just let you know how it works.

0:36:550:36:59

So this letter is saying if you do these things,

0:36:590:37:02

then you're going to be a compliant business

0:37:020:37:04

and, hopefully, we want you to get the best score you can.

0:37:040:37:06

There's no reason why you can't get back up to the score

0:37:060:37:09

you were at before. So...

0:37:090:37:10

It's bad news for Mohammad,

0:37:100:37:13

but food businesses must maintain high standards at ALL times.

0:37:130:37:17

I wouldn't be happy if it was my business and I'd scored low,

0:37:170:37:21

so I can understand why they're disappointed and quite angry.

0:37:210:37:24

So I've explained the options to them.

0:37:240:37:28

They have a right to appeal within 14 days,

0:37:280:37:32

or they could request a revisit and ask me to come back

0:37:320:37:37

and do another inspection when they've done the work.

0:37:370:37:40

So they have got options. It's not set in stone that they're a 1.

0:37:400:37:44

Mohammad decided not to appeal against Fran's rating.

0:37:440:37:49

She will continue to monitor the businesses' progress

0:37:490:37:51

and Mohammad says he and his staff have been working hard

0:37:510:37:55

to get the takeaway back on track and ready for the next inspection,

0:37:550:37:59

which could be in 12 months' time.

0:37:590:38:01

I expect to get 5...

0:38:010:38:03

next time they come.

0:38:030:38:05

I hope.

0:38:070:38:08

HE CHUCKLES

0:38:080:38:09

Last month, council officer Lisa Rigby,

0:38:160:38:20

who helps run the Shared Life scheme,

0:38:200:38:22

introduced volunteer Norman to 33-year-old David,

0:38:220:38:26

who has dyspraxia, a condition which means he can't make friends easily.

0:38:260:38:31

There we are.

0:38:310:38:33

-Ducks and everything!

-Oh, yeah!

0:38:330:38:36

-It's not bad having a view like that from your house, is it?

-Oh, no.

0:38:360:38:40

Today, Lisa has stepped back to let the pair have a day out alone.

0:38:410:38:46

-Hi, mate, how are you doing?

-Are you all right.

-Good.

0:38:460:38:48

The first session when Champion Service users

0:38:480:38:50

go out on their own is obviously really nerve-racking for me

0:38:500:38:53

because I'm not there.

0:38:530:38:54

I can't see what's going on.

0:38:540:38:56

I'm not controlling, sort of like, the session.

0:38:560:38:59

-You've never been here?

-No.

-Is that right?

-Yes. I've never been here.

0:38:590:39:02

OK. Well, there's some interesting stuff.

0:39:020:39:05

It is important that I taper off my support at that point

0:39:050:39:10

to allow the friendship to blossom and the relationship to progress.

0:39:100:39:14

Over the next few weeks, they'll meet regularly

0:39:140:39:18

and, if all goes well,

0:39:180:39:19

David will also be able to stay over at Norman's,

0:39:190:39:22

giving his parents some respite.

0:39:220:39:25

-Did you know that the Romans came to Wigan?

-Yes. I did.

0:39:250:39:29

-Have you seen the Roman baths?

-No, that's something I've never...

0:39:290:39:33

-You know the Grand Arcade?

-Yes.

-Round the back...

0:39:330:39:36

-Round the back, they're actually there.

-Oh, right!

0:39:360:39:39

One of the reasons Lisa has introduced David and Norman

0:39:390:39:42

is their shared love of local history.

0:39:420:39:45

Do you know why Wiganers are called Pie-eaters?

0:39:450:39:47

There was a miners' strike...

0:39:470:39:49

-Not the people... It was the 1800s...

-The early 1900s.

0:39:490:39:54

Yes, something like that.

0:39:540:39:56

And I think they were one of the first to go back to work, I think.

0:39:560:40:00

-Yeah, yeah.

-So they had to eat...

-Humble pie. Yeah, yeah, yeah.

0:40:000:40:04

So they're called Pie-eaters.

0:40:040:40:06

-Nothing to do with meat and potatoes or steak and kidney.

-No, no.

0:40:060:40:09

In a bid to cement their friendship

0:40:100:40:12

and encourage David to come on further trips with him,

0:40:120:40:15

Norman has done some research.

0:40:150:40:17

-I've seen something over there that will interest you.

-Oh, look at that!

0:40:190:40:23

-Yeah.

-Did you have any relatives who fought in the war?

-Yes, yeah.

0:40:230:40:26

-Which one?

-It was me grandad.

0:40:260:40:29

-Second World War?

-Second World War. The First World War was...

0:40:290:40:32

-Your great-grandad?

-..two of my great-grandads, yeah.

0:40:320:40:34

-Did one of them get wounded?

-Um... Yes.

0:40:340:40:39

-Right.

-Yes.

-OK.

0:40:390:40:41

-Definitely got something that will interest you, then.

-Yeah. Right.

0:40:410:40:45

Yeah.

0:40:450:40:46

Norman hopes the museum's extensive archive will also inspire David.

0:40:480:40:53

-I've done a bit of, er, research. These green files...

-Yes?

0:40:550:40:58

-World War I...

-All the records.

0:40:580:41:01

-And they've got newspaper indexes.

-Right.

0:41:010:41:05

-From the times.

-OK.

0:41:050:41:07

-So it might be a relative of yours.

-Yes.

0:41:070:41:11

-You did say he was wounded, didn't you?

-Well...

0:41:120:41:16

Well, one of them was, yes.

0:41:160:41:18

-So it might be... one of your great-grandads.

-Oh!

0:41:180:41:24

So, what I was thinking was, in the future, what we can do is,

0:41:240:41:29

come back here and...

0:41:290:41:31

-Yeah, and have a look.

-..and research your family history.

0:41:310:41:34

Yes, yeah.

0:41:340:41:36

-Fancy doing that?

-Yeah!

0:41:360:41:39

Norman's hard work has paid off.

0:41:410:41:43

So it's time for a pint to celebrate

0:41:430:41:45

what everyone hopes is a long and fulfilling friendship.

0:41:450:41:49

-Thank you! Cheers. Thank you.

-Cheers!

-Shall we sit down?

-Yeah.

0:41:500:41:55

It looks like a match made in Wigan,

0:41:550:41:58

much to the relief of council officer Lisa.

0:41:580:42:02

The sense of joy that it gives to you as a worker,

0:42:020:42:05

stepping back and letting them get on with it, is...

0:42:050:42:08

is brilliant. Absolutely brilliant.

0:42:080:42:10

-Did you enjoy the museum?

-Yeah, it was good.

-Yeah?

0:42:100:42:13

-Yeah, it was, yeah. Yeah.

-And a nice drink afterwards.

-Yeah!

0:42:130:42:15

-Is that sort of thing you want to do?

-Yeah, yeah!

0:42:150:42:17

Lisa's been really, really good.

0:42:170:42:19

I could have asked for a better person than Norman.

0:42:190:42:22

-There are loads of museums we can go and have a look.

-Oh, yeah, yeah.

0:42:220:42:26

I'd like that.

0:42:260:42:27

Hopefully, it'll be the start of a long...you know...

0:42:270:42:32

a long-standing friendship, I hope. So...

0:42:320:42:34

And then we can, you know, carry on doing things we both enjoy doing.

0:42:340:42:39

So, yeah.

0:42:390:42:41

Really... Really, really looking forward to the future.

0:42:410:42:43

It's been a productive shift for Wigan's council officers.

0:42:540:42:58

They've taken a takeaway to task on its hygiene and hazards...

0:42:580:43:01

There is a risk of, like, when you're walking down,

0:43:010:43:03

but there's also a risk for anyone working behind the counter.

0:43:030:43:06

..and helped their residents make new lifelong friends.

0:43:060:43:10

-There we go!

-Thank you! Cheers, thank you.

-Cheers!

0:43:100:43:13

I love my job, yeah. I do love my job.

0:43:130:43:15

I can't say anything more than that.

0:43:150:43:18

I do get a lot of job satisfaction,

0:43:180:43:20

but above all I enjoy helping and supporting vulnerable people

0:43:200:43:24

to get a positive presence within the community.

0:43:240:43:27

Wigan council's frontline officers make an unannounced inspection of a takeaway, teach school children how to save lives and help to make wedding history in Wigan.


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