Unexpected Item in Bagging Area Click


Unexpected Item in Bagging Area

Going up sideways in a lift Willy Wonka style, Click gives VR a right kicking and an 'unexpected item in bagging area'.


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Transcript


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That's it from me.

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Duncan Golestani's here at 2 o'clock.

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Now on BBC News, it's time to Click.

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This week...

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Unexpected item in the bagging area.

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Giving VR a good kicking.

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And, going up?

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Err, sideways.

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This month marks the 25th anniversary of the self checkout.

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The first one was installed in New York on August five,

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1992, Amy Price Chopper.

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1992, in Price Chopper.

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So, what does its inventor, Doctor Howard Schneider,

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remember of it all?

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I hadn't gone shopping much, so I went to the supermarket

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near my house with a stopwatch, and I started looking at people

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checking out, and my stopwatch went "Click, click" -

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it was a mechanical one.

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And, you know, I said well, what a great environment.

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This is so messy.

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Good luck with any machine doing it...

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And I said, this would be a great problem to solve.

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And then I started building a machine in my garage.

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I actually spent every cent I had on parts and I got

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the first machines built.

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See, I love self-service checkouts, but then I'm a control freak,

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but I do believe they save you time.

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Until they go wrong, at which point they become a right

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pain in the bagging area.

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The technology in the machines now is less than it was 25 years ago,

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using 286 computers, using MS-DOS, 3.3...

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I had better technology 25 years ago then what you see now.

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Which is the reason for a lot of frustration.

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Please wait for assistance.

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Unexpected item in the bagging area.

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Please remove item before continuing.

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So now people are thinking outside of the shopping basket to try

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and update the self checkout and reduce the delays further.

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In Japan, Reggie Robo takes your basket and bags you're

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-- your shopping for you.

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The system, which was trialled at the beginning of the year,

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scans that RFID tags on all of the items at the same time.

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Since December, the Amazon Go shop has been undergoing

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testing in Seattle.

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Once it is working, shoppers should be able to pick up their items

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and simply walk out of the store.

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Swedish cafe company, Wheelys, is working on a similar idea.

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Although this staff must shop will even come to you...

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Although this staff-less shop will even come to you...

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Here at Canary Wharf in London, something less spectacular but,

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which seems to me, more workable and more scalable.

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Grab and Go has been invented by Barclaycard.

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The apps scans bar codes as you grab items off-the-shelf,

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and then you just go!

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Payment is taken from the card that is linked to the app,

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and the receipt is sent to the phone, so you don't have

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to wait in a checkout queue at all.

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But, with all that grabbing and going, are you thinking

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what I'm thinking?

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In the future, if you're scanning things and putting it in your bag,

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and then just walking out, and all the doors are open...

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I can see more people stealing more stuff.

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So you can basically very easily pick up some item and then walk out,

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but the way you have CCTV, you have a man on the ground

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basically monitoring all of that.

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It works in exactly the same way.

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So it's no more secure than a self scan checkout,

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but I do wonder how many people would just "accidentally miss" that

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bar code, and leave with a lot of unpaid staff...

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Although, even here, technology might be able

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to spot them.

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Supermarket giant Walmart has filed a patent to incorporate facial

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recognition, blood pressure and heart rate monitoring

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into its stores to try and understand customer

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frustration at checkouts.

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It might improve customer service, but previous trials of the tech have

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been used to try to spot shoplifters, raising a fuse security

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concerns along the way.

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In fact, only this week, the supermarket announced it is also

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trialling a scan and go solution, but this one relies on shop

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assistant approval before you can leave.

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In China, home to several unmanned stores like this one,

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you need your face to get in the front door in the first place.

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Like Barclaycard's Grab and Go, customers scan items

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using their phones and they can even heat up their grub

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in the microwave inside.

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Speaking of heating things up, a similar Chinese idea,

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Bingo Box, ran into problems when one of its glass clad stores

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began to overheat.

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As it was unmanned, it wasn't until customers began to complain

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that the sweltering temperatures were ruining the food

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inside that the shop was shut down.

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It is now back up and running, and everything is cool...

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So, it's not all plain sailing for these souped up shops,

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and it will be a while before we buy our weekly groceries in store

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without some form of human interaction, or intervention.

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But, as our patience wears increasingly thin in this age

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of grabbing and going, it's no surprise that Bingo Box

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plans to open 5000 more stores in the coming year.

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Premier League football starts again this weekend,

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which I'm reliably informed is important to some people.

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Seriously, though, fans will be excited to see what their club's

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new signings have to offer.

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But, how do you know if a new player is going to be right for your team?

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Well, one company is using virtual reality to identify talent and also

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help players to recover from injuries.

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Here is Carol Hawkins.

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I'm in Manchester, home of great football, to check out a small

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start-up that is joining up with Premier League clubs

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for an idea that's only eight months in the making.

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I feel like I'm doing pretty good!

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This VR system helps scouts recruit players by using statistics

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from virtual gameplay to decide whether or not the player would work

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for a team.

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But separately it is being used to help injured players get back

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to full fitness.

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Mentally and physically.

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You have injured players who will often spend anything

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from six months to ten months, years out of the game.

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And the scientists, the physios will work with them,

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but we do not know what they are going to do in a situation,

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what decisions they are going to make.

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Now, they can play games, as well as having the treatment,

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the movement is limited but they can feel part of the squad.

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They are using an HTC5 headset, with the usual hand controllers

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attached to shin pads.

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The kit is wireless, crucial for football drills.

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As well as this vision, they are also working on one

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for goalies, which will require an extra pair of sensors.

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Several Premier League clubs are signing up to use the VR system

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as it promises to bring players back from the bench faster.

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The first question they ask - does it feel like a real ball?

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You do feel like you are really hitting the ball,

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it is quite strange.

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I don't know if it is the sound, or the visuals, but it is very

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immersive, and I know people always use that word for VR,

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but it does feel as though you are hitting it...

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But, of course you are not.

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And because you are not, it's important players don't try too

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hard and injure themselves even more, especially when they have cost

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clubs millions of pounds.

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We had an injured player last week who is not allowed to kick

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a physical ball.

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He's fit, he could probably run a marathon, but the injury means

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he cannot do it.

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He got in this and it was basically a case of, I feel like I am

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kicking a ball.

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Psychologically, it is massive.

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I am now in the rehab drill and there is a man to my left

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who is tracing a S with his foot.

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Now, I cannot do that, because my balance on these

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prosthetics just is not there, sorry, physios!

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But I can see how that would be very useful for injured players,

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but not just injured players, in hospitals.

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Players will complete a set of exercises and drills

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which will be scored, and their fitness can then be

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judged by coaches.

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Elsewhere in the sport world, American football

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is embracing VR quickly.

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STRIVR there is a company out of Stanford University,

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currently working with seven NFL teams to allow players to practice

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any time, anywhere, without the same physical tolls.

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And in the Netherlands, another VR company, Beyond Sports,

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has a contract with both Arsenal and Stoke City for match analysis

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and VR training.

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But back in the UK, a man who won Premier League titles as a player

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and coach with Manchester United thinks the new technology

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could really help.

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I think it benefits both amateur, professional and grassroots.

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You can put pressure into this situation.

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The technology is part of sport now.

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Football, possibly, have had a reluctance to use it,

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but it is moving in that direction.

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But the kit being offered is not cheap.

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With packages starting at ?5,000 and increasing to more

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than ?20,000 a month.

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But the potential benefits of VR to the football clubs that can

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afford it are intriguing, coaches want to train and test

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footballers in the most effective way by recreating the pressure

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and intensity of performing in a packed stadium.

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So, what would the manager with the most Premier League titles

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under his belt, Sir Alex Ferguson, think about it?

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He would have a look at it, yeah.

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I think he would.

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He was open to all that sort of stuff.

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As long as it made a bit of a difference, or sometimes

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it is what people like, you know, players like it.

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They like something new and fresh.

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Top clubs are big businesses, and the money in football is only

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going to increase.

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And, as it does, teams will be looking for any way to improve.

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As you watch your team this weekend, remember that last-minute win

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or fingertip save might be the result of some hard hours spent

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in a virtual world...

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Hello, and welcome to the Week in Tech.

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It was the week that the US military announced it might shoot down

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civilian drones if they fly in a American bases.

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civilian drones if they fly near American bases.

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And, the telephone numbers and e-mail addresses

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of Game Of Thrones stars were leaked by hackers demanding a ransom

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from TV network HBO.

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FaceApp has pulled a new feature labelled as "Racist",

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which allowed users to edit selfies into Caucasian,

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Asian, Indian, or black.

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And social networking behemoth Facebook is taking on TV and YouTube

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by revamping its video offering.

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Labelled "Watch", it would feature specially commissioned shows,

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as well as cat videos and clips of people falling over.

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And Disney is going to pull its content from Netflix,

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after the House of Mouse announced that in 2019 it's launching a rival

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video streaming service, dedicated to family friendly

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Disney fare.

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Don't you worry, pal.

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You had a good run!

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There's no word yet whether the service will show any

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Marvel or Lucas Film content - like Star Wars, which did

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Marvel or Lucas Film content - like Star Wars, which

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Disney also owns.

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And finally, the man who made passwords a massive pain now says

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much of what I did, I now regret.

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Bill Burr created the US National Institute of Standards

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and Technology's guidelines, including things like changing your

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password every three months and using complicated character

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combinations.

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He now thinks this is a waste of time, as people still pick

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rubbish passwords which hackers can break.

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They are just harder for us to actually remember.

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Weather, particularly in Britain, can be changeable

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at the best of times.

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For all the dramatic change to come over the next 24 hours,

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I should know, having spent a decade as a weather presenter before

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joining Click, it's not just about knowing the forecast,

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you also need to be prepared whatever the weather.

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And, if you are not that organised, luckily I found a couple of devices

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that should be able to help...

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Sunflower, open.

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This prototype autonomous sunshade can be voice controlled,

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or use artificial intelligence to know what to do, when.

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OK, the main function here is probably pretty obvious,

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and that is to protect you from the sun.

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This device aims to be a little bit more clever than that.

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As the sun moves throughout the day, the top of the umbrella

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will also move.

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The panels on it will be harvesting solar power and also making sure

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that you get maximum protection wherever the sun is.

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So some of the other functions in here?

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Well, there is a camera and a microphone providing security

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when you are out.

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There's also the ability to be able to play music I ask it now,

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through voice recognition I should be able to do that.

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Sunflower, play classical.

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CLASSICAL MUSIC PLAYS.

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By launch later this year, it is expected to be able to fully

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connected to the smart home, as well as virtual assistants

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Amazon Eco or Google Home.

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All very well - if a price tag of up to ?3000 does not bother you...

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Sorry, hang on, I just need to charge my phone...

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And for those moments the sun isn't shining,

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well, you wouldn't want your washing getting wet, would you?

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So, how about a smart clothes peg?

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Peggy is still at prototype stage, but the finished product aims to be

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able to track ultra localised weather using these sensors

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within the device, as well as pulling data from online

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forecasts so you know whether you should be

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putting your washing out or not.

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Handy, if it works.

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But for keeping yourself dry, well, a few smart umbrellas,

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in all shapes and sizes, have emerged in the last few years.

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As much as this umbrella may look difficult to miss,

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it is, of course, quite easy to leave your umbrella at home

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when it's going to rain, or just to leave it anywhere,

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but this connects to your mobile phone so it should stop

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you from being able to lose it.

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If you move too far away you will receive an alert

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and if you wake up in the morning and the Internet says

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it is going to rain?

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Well, you will get a reminder on your phone to make sure that

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you take it out with you.

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The problem was, I did seem to get more alerts

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than were actually required.

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If you are taking a trip to the beach this summer,

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then hopefully your issue won't be rain, but it could be thirst.

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So, if you've been waiting for a drink delivery service

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to bring cold drinks to your sun lounger,

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then you are in luck.

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Well, at this Estonian resort, anyway.

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The Cleveron drone aims to safely drop-off drink orders

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from two meters above.

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I'm not sure I would opt for something fizzy...

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The company claims this is the fastest response time ever

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for commercial drone delivery.

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So whatever the weather has in store for you this summer,

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you now know how much better prepared you could be in the future.

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I seem to be living in a time when all of the Tech

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from my favourite childhood sci-fi films is coming true.

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We kind of have Back To The Future hover boards, we do have jet packs

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from the James Bond films, and robot vacuum cleaners

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from The Jetsons.

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And Kate Russell has been to Stuttgart in Germany to uncover

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the latest storybook tech turned real.

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The picturesque town of Rottweil, Germany.

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Home to fearsome dogs...

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Chocolate box buildings...

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And a 246 metre tower housing the tallest observation

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deck in Germany.

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That this tower isn't just about great views.

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Built by elevator company thyssenkrupp, it has 12 lift shafts

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running inside of it.

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One is used to transport passengers to the top.

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The others to test the latest in elevator technology.

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As buildings get taller, life gets more complicated

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for elevator engineers.

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If a building is reaching a certain height, it has the tendency

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that the wind and the sun brings a certain sway to it.

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It's actually a big problem for the traditional elevators.

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If the frequency of the ropes equals the frequencies of the building

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swayed, you get harmonics and things happened which are not so good.

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To counteract this sway, thyssenkrupp have installed a mass

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dampener, weighing in at 240 metric tonnes.

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It can also be programmed to create sway and test how their tech handles

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different weather conditions.

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There's also the thorny issue of what happens

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when things go wrong.

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The tower houses a 250 metre fall shaft, which is used to drop things

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from a fantastic height, to see how they break...

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Argh!

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Whoa!

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That's going to -30 into the ground.

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That's mad.

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That makes me feel quite dizzy.

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The tower is also used to test ideas designed to tackle some

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of the biggest problems facing high-rise living.

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Already today, lifts take about 40% of the usable space of a building.

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If you build higher, you need more lifts,

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and you are ending up with only lifts, which makes no sense.

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So our inside area is in the core of the tower.

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And only a few people really have the chance to see

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what we have built, and what is running there.

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An elevator without any ropes, so this is something revolutionary.

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Instead of steel ropes, the cabin is carried

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by linear motors.

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The same tech that drives Japan's bullet train at 500

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kilometres per hour.

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As well as eliminating the speed and height restrictions of today's

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tech, it allows passengers to travel sideways as well as up and down,

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just like Willy Wonka's fantastical elevator in Charlie

0:19:300:19:32

and The Chocolate Factory.

0:19:320:19:37

Behind the scenes, behind the car, we change this exchanger 90 degrees.

0:19:370:19:40

Get prepared for the horizontal movement while people are entering

0:19:400:19:43

and leaving, and as soon as the doors close, we can go

0:19:430:19:47

sideways to the next shaft.

0:19:470:19:48

This is the most important thing, that we come back

0:19:480:19:51

to a circulating system.

0:19:510:19:52

So reinventing the Paternoster.

0:19:520:20:00

Using this circulating pattern means a lift shaft could hold ten

0:20:000:20:03

or more cabins.

0:20:030:20:05

Much more efficient than the single up-and-down ride today's elevators

0:20:050:20:08

are limited to.

0:20:080:20:11

And this will only become more important when we start looking

0:20:110:20:15

at elevators reaching perhaps 1,000m or more into the sky.

0:20:150:20:23

That was Kate, and that was amazing.

0:20:230:20:28

Not that the most impressive innovations always have to be

0:20:280:20:31

the highest-tech, of course.

0:20:310:20:32

As I've often said, some of the most inspiring innovations are those

0:20:320:20:37

in the developing world, that use pretty low technology

0:20:370:20:40

to do really important things.

0:20:400:20:42

Case in point - Dan Simmons heard about a group of people

0:20:420:20:46

who are using a mobile phone to save lives in Nairobi.

0:20:460:20:49

I'm on my way to Thika, an hour's drive south of the capital

0:20:490:20:53

to see one of the first centres in Kenya using phones

0:20:530:20:56

to diagnose cancer.

0:20:560:20:58

It's essentially a smartphone with a scope offering

0:20:580:21:02

42-times magnification.

0:21:020:21:04

That allows the camera to be placed a comfortable distance away

0:21:040:21:07

from the patient.

0:21:070:21:11

A powerful light comes with the system.

0:21:110:21:14

Its even brightness is critical to avoid misdiagnosis.

0:21:140:21:17

Violet, what is the biggest change that you have seen since this

0:21:170:21:22

was introduced to your clinic?

0:21:220:21:25

So you show them the picture...

0:21:570:21:59

Yeah.

0:22:000:22:01

And you say, you tell me which one of these you are?

0:22:010:22:05

So they do their own diagnosis?

0:22:050:22:09

So they are going to do you out of a job, if they can

0:22:130:22:17

do their own diagnosis with a machine!

0:22:170:22:19

LAUGHTER.

0:22:190:22:20

They are not going to need Violet anymore, are they?

0:22:200:22:22

Yeah!

0:22:220:22:23

Many women do not go for the screening.

0:22:230:22:25

It has been too expensive, and because of a lack of education,

0:22:250:22:31

many who do go feel it's a waste of time if they get the all-clear.

0:22:320:22:36

That's why Violet's job is to explain as well as test.

0:22:360:22:39

I use this to check your cervix...

0:22:390:22:41

Scans used to cost $40 to $50 - over half a week's wages.

0:22:410:22:46

This scan costs $10.

0:22:460:22:49

When a patient comes, you view their cervix

0:22:490:23:02

you have an opportunity to address them, you have an opportunity

0:23:020:23:05

to talk to them about cervical cancer.

0:23:050:23:10

So the hurdle that was previously there was education in relation

0:23:100:23:15

to cervical cancer.

0:23:150:23:19

But now we have seen an improved attitude

0:23:200:23:23

toward cervical cancer, and increased screening.

0:23:230:23:26

And, with this, we can screen any woman, anywhere.

0:23:260:23:29

The system isn't cheap.

0:23:290:23:31

It is sold at $2,000 a unit, but it has already seen an 80%

0:23:310:23:35

increase in the number of women being scanned at this clinic over

0:23:350:23:38

the last year.

0:23:380:23:39

If Kenya's new government decides to back the scheme,

0:23:390:23:42

it could become a major weapon against a major killer.

0:23:420:23:44

That was Dan, in Nairobi, and that's it for this week.

0:23:440:23:47

Over the next couple of weeks, we're going to give you the chance

0:23:470:23:51

to rewatch two of our favourite programmes from the year so far -

0:23:510:23:54

the two India specials.

0:23:540:23:56

We'll be travelling across the country to meet

0:23:560:23:59

the people working hard to change lives, save lives,

0:23:590:24:04

and maybe one day discover new life.

0:24:040:24:08

I hope you enjoy watching them as much as we enjoyed making them.

0:24:080:24:12

Do not forget we are on Twitter and on Facebook.

0:24:120:24:16

Thank you for watching, and we'll see you soon.

0:24:160:24:19