08/09/2014 Inside Out East

We investigated the ugly side of beauty treatments. When the

consultant said that she could need an extensive eye test, I was very

skilled. `` scared. We find out if the interest shown in the Tour de

France will bring better facilities for cyclists. And how this little

girl helped bring it high and you in cancer treatment to the United

Kingdom. This is tonight, Inside Out..

I am in Essex. Some beauty treatments are cheap and cheerful

but if they are done cheaply, they can cause severe burns. We have

found some that have ignored simple safety procedures.

Contestant number 18 is Harleigh Kay.

She's a student and hobbies include modelling,

Back in January, she looked like a monster

Their daughter rushed to hospital with burns.

It seems incredible that the thing that left Harleigh burned

and struggling to breath was a popular beauty treatment that

I kept thinking every day it would get better and better

Her face, her eyes, her nose, just swollen.

I could hear her struggling to swallow.

I actually thought at one point that I was not going to be here

Trying to breath and knowing how that feels is absolutely petrifying.

I just didn't know what the final outcome was going to be.

When the consultant said she's going to need an extensive eye test and

that he'd never seen anything so horrific, yeah I was really scared.

Harleigh went for an eyebrow tint and wax.

It's normally a safe procedure, as long as precautions are taken

When we step into a beauty salon, very few of us think that the

treatment we're about to get could be dangerous, even life threatening.

We don't bother to ask questions and we don't check

the staff's qualifications but we're going to show you just how

many salons disregard even simple measures meant to protect us.

We're going undercover to show just how many salons ignore basic safety

procedure, and why campaigners say its time this growing industry was

It's a bigger a problem than we realise.

We're probably talking about every other salon may not have

a professional therapist working in there.

So let me just go through a few procedures with you,

Carolyn Cross is the Chair of BABTAC, the British Association

The trade organisation is desperate for the government to bring

It's a demanding, very lucrative industry and because it's not

regulated you've got people out there training each other just to

Well, the family claim a really basic mistake was made,

That's the mixture of the tint that was blended.

A little bit of sample would have been put behind your ear, and that's

to check that you haven't got any allergies to the tint whatsoever.

And we'll make sure the skin's not red or it hasn't been

It should be done 24 hours before the appointment.

Harleigh also believes her treatment was done in the wrong order.

It is fundamentally important when you have a brow wax and also

If you did it the other way around, in other words you waxed and then

you tint, you have the danger of the tint actually going into

the open, sensitive pores and it will definitely cause a reaction.

It's an obvious thing that you are taught at student level.

A patch test is just one simple example of what a properly

It's recommended, though it's not a specific legal requirement.

But it's a pretty good indicator your beauty

So we want to find out how common it is not to offer a patch test.

What we're going to do and Danny here is going to help me with the

research, we're going to call 20 salons in the Milton Keynes area and

find out how many of those are happy to book an appointment without

insisting on a patch test 24 hours beforehand.

OK, it's all booked in for you, Dani. See ya.

It's soon obvious many are not offering a patch test.

Um. So I don't need to make any appointments?

We don't really take the appointments

for eyebrow tinting, you just come in.

Ideally you'd need to sort of have a patch test but...

...If you're happy to go without a patch test

then I can just get you to sign something.

We called 20 salons and nine didn't insist on a patch test at all.

Nine, all nine, didn't even mention it?

Three of those said we could bypass the patch test if we signed

a disclaimer form, basically saying that it is on our own heads.

Even though that's against industry guidance?

BABTAC say that is not good practice.

We've randomly chosen four of the salons that didn't offer

Will it be any different when we actually turn up?

Hi, I'm here for an appointment at 2pm for eyebrow tinting?

I think I will look really silly, won't I?

She knew that I hadn't had it done before but she made no mention

Now the second one, we went into

that was just a walk in off the street one.

Hiya I was just seeing if I could have an eyebrow tint at all?

The third one I had a booked appointment for, she took us into

She really wanted me to have it done

and then actually as we left, I said, well it's

a big decision when it's the first time you do something, isn't it?

The thing is when you haven't had it done before, it's quite

a big thing to do, isn't it, for the first time?

But she still didn't raise any concerns

when it came to the sort of medical side of things

But we did have a result for the final one.

Ah! You need to have a patch test before I give you a tint.

Yeah, especially anywhere near the eyes.

I've only had one or two reactions before with tinting.

So if I put a blob either just behind your ear

or the inside of your elbow and then rebook you, is that OK?

So 3 out of the 4 still didn't offer a test.

She's started a Facebook campaign

and others have been sharing similar stories.

The campaign I set up the following week

after realising that the beauty industry wasn't regulated.

And we want some kind of register set up that all beauticians have to

register with, they have to show their qualifications,

The government says that's not going to happen, because there are too

So I guess it's up to us to be more savvy and take care when choosing

And what about the salon Harleigh visited?

It has admitted liability but compensation is yet to be agreed.

The salon says that they have been doing eyebrow waxing and tinting for

over 9 years and that they normally offer patch tests to new clients.

They say Harleigh was fine when she left the salon and they don't know

They are very sorry Harleigh thinks she received bad treatment but they

Now during our experiment, we phoned up to book an eyebrow tint with them

and guess what, they did insist on a patch test.

Now, tell us why you would be a good Miss Bedfordshire?

I think everyone deserves a chance to feel and look beautiful.

For Harleigh, she's still feeling the effects of what happened to her.

She says her eyebrows continue to fall out and she has scarring

but it could have been a lot worse.

It does boil down to, is someone going to die?

The best way to get in touch is on Twitter. Or e`mail. This is Inside

Out. Coming up, the story about this little girl, her pagans photo

treatment for was unavailable abroad when doctors said they could not do

any more for her. A couple of months ago, I was here as we waited for the

Tour de France. It was very exciting. People hold that the

legacy would bring more enthusiasm for cycling and I have been

Ooh, that's close! to get more psychopaths belt.

Which is why messages like this are being painted

In fact, there's just one cycle path in the town.

James Savage lives in Saffron Walden ` he's keen to see the Tour,

but what he really wants are more cycle paths.

There's been a lot of talk about legacy to the Tour de France,

But that won't happen on its own, you have to create

the cycle infrastructure to enable people to feel safe to get on

Thousands of people are here in Saffron Walden for the TDF

and it shows how much interest there is in cycling.

So will this mean there will be a big boost for cycling

something would definitely happen after that, Did it?

The campaigners want a path to link the town and the

Emma Sweeney was hit by a car when she was walking

I was walking to the station in the afternoon and I was on the right

hand side of the road just a bit further down and a woman was coming

towards me really fast but you kind of presume that they'd go round you

but as she got closer I realised that she wouldn't go round me so I

jumped up on to the bank and she still clipped my elbow but didn't

A design for the track has been produced.

But some people are objecting, because the design closes

the road to traffic going to the station, so vehicles would have

The final decision will be made by Essex County Council.

The downside is that one lane would be shut off for other users and that

would include people on horses, people in lorries, people in vans...

But it's all about sharing the road, there are a multitude

of different users and we all need to have a space on the road.

But other cities have proved it can be done.

It is very difficult to get 100% agreement. Some councils have to

make different decisions. They do not want to offend people when they

do not need to. But other cities have

proved it can be done. Cambridge is Britain's top cycling

city ` with more than half of people So how did this city do it and

can other towns learn from here? We love the bicycle

because it's the easiest, Robin Heydon is from Cambridge

cycle campaign group Camcycle. I don't think it's got it all right,

what it does is prioritises bicycle Where we are stood

at the moment used to be They put this bridge

in to make better connectivity with a new development they closed this

road off to car traffic and now it's It is just so peaceful, with

people going up and down on bikes. It is amazing what happens

when you get rid James has come to meet Robin

for advice on the Saffron Walden Cambridge has an amazing track

record in securing cycle infrastructure, do you think that's

something we can achieve in SW? Cambridge was a place dominated by

cars just the same as anywhere else. All it takes is a bit

of political will to say actually no we don't want the place dominated

by polluting vehicles, we want this place to be somewhere humanistic `

somewhere people want to be, walk Cambridge has done it

because it made a conscious decision If you came to Cambridge 30,

40 years ago it would just look It is just a matter

of building good infrastructure People will reduce

traffic congestion. One of the main reasons people give

for not cycling is because they are worried about safety ` separate

cycle lanes are the biggest help A basic cycle lane will be

around ?80,000 a mile and can cost as much as ?1 million

per mile, though spending on cycling can have benefits ten

times those of building roads. It's one of the arguments Camcycle

use when lobbying local politicians. Once they realise the benefits

and health productivity... It's a no`brainer,

no politician should say no I don't You know one of the unexpected

side effect is roads are closed. That gives an idea of what it would

be like with more cycle lanes in Saffron Walden, because normally

I wouldn't be able to stand here, What are you doing here

in Essex to encourage people to get on their bikes,

what are you doing as a council? I think just

by having the Tour de France. We didn't have to have it,

we could have said no. It was quite difficult to get

enthusiasm amongst cabinet members to having it, and we didn't put

any money into it at all. After three years of campaigning,

Saffron Walden is still waiting The recent story of parents who took

their seriously ill son out of hospital shows how desperate parents

can become when they find a treatment abroad and the NHS cannot

help. Two years ago, the parents of Lizzie McGlashan were told that the

cancer could kill her. Thanks to a treatment in America and fundraising

from Essex Police officers, Lily is now in full remission. Mark Jordan

has been following her story. We are at war with cancer ` we've

had our victories Each parent at this gathering

knows their child might die from neuroblastoma ` a rare childhood

cancer. The way of thinking around

the world ` literally ` is that once you relapse with high risk

neuroblastoma What do you do when

respected foreign doctors tell you they can better your child's

chances? The figures in America give

a 20`30% extra chance We had to raise funds to get our

child to America. It must be terrible to think, no

options available here But by the end of the year ` this

same doctor will be administering one of America's most promising

trials in Bristol. This is a story of faith,

hope and charity. How ordinary people dug deep

and reached for the clouds, cutting through the bureaucracy, the NHS and

the drug companies ` raising enough for one of the most promising trials

to come to Bristol. We have gotten to

the point where when someone isn't To understand why these trials bring

such hope you need to meet You can

see how veined her stomach was. Over the years, I've been filming

her incredible journey. In 2011, NHS doctors said they could

do no more It spread to her brain

and her spine. We were taken in an office and told,

"take some photos "and make the best of it. It

will come back and be lethal." I'll research it on the web and I

will find something. Granny's laptop discovered

a prestigious US cancer hospital offering

a promising trial treatment. About 75% of our children seem to

grow up Lilly's 8H9 treatment at

Memorial Sloan Kettering cost ?1.2 million,

all raised by charity. Up to now, they have all been NED `

No Evidence of Disease. It's amazing two years on,

seeing Lilly ` how has it been? Probably the most wilful child

in the class. And at one point

the NHS told you there was no hope. Yes. They did, and

if we had listened to them And that's why charities like JACK

and Neuroblastoma Alliance Here, Met and Essex police officers

run a half`marathon in New York. Richard Brown lost his son Jack to

the disease, yet he's still running

so that others might survive. There was no more applicable

treatment in the UK. They couldn't define the disease

and he was sent home. You have big burly cops who have

been reduced to tears. Parents shouldn't have to bury

their kids. Other EU countries, like Greece,

pay for their kids to come to Sloan Kettering

for treatment ` but not the NHS ` which leaves child cancer charities

in the awful position of picking which child they can pay

to send here. It was very costly, but she wouldn't

be here today if it wasn't for that. As much as we would like to say we

can bring them all abroad, it's just too expensive,

and we couldn't sustainably fund it, so we are trying to bring

treatments into the UK. With ?300,000 raised, they asked

a medical panel to pick the most

promising trial for Britain. They chose a vaccine from

Sloan Kettering that hopes to teach a child's body

to destroy cancer. Three years into the New York study,

12 of the 15 children They got the vaccine, it's just a

great joy to see somebody with a high`risk disease ` relapse

and everyone writes them off ` and here they are disease`free, enjoying

life and growing up like they ought By the end of the year, this

trial will expand to the Bristol

Royal Hospital for Children. Available free on the NHS,

the vaccine paid for by charity. Bringing this trial over to the UK,

which otherwise would operate in the USA, I think is transformational

and entirely down to them. Without their funding, we would

not be doing this study. but it will come 5`10 years

after the event. That would be too late

for these families. Although promising, the doctor

understands why the NHS left

the charity to buy the vaccine. How could you spend this amount of

money on something that is unproven? We are going to treat 12 patients

with this money. and what can be brought into the NHS

without breaking the budget. But there are still 13

patients out of 15 alive. than one that says

three children out of 15 alive. Britain's Institute of

Cancer Research welcome the charity paying for

a vital trial because drug companies often see no profit in testing their

best drugs on rare child cancers. Certain cancer drugs that are active

in adult treatments are not required to be tested in children

and therefore are not available Less than 25%

of drugs have reached children. That is frustrating

for clinicians and parents. Lilly is well and back home, but

it hasn't been all plain sailing. The American doctors that reversed

the NHS's terminal diagnosis asked only that the UK then provide them

with regular, simple MRI scans. We've come back and thinking follow

up with just MRI and they were saying, "No, we don't do that over

here." The best you can do for that child

is to carry out a few tests every 3`4

months for a couple of years so that if you find something, it's

a better chance Charity had raised over

?1 million to save Lilly but the NHS

wasn't supplying a ?1,000 scan. Only after the MacGlashen's MP

demanded it It was really difficult to trust

the British doctors again but a plan has come up,

and now things are a lot better. She has

changed the protocol here and it's amazing that they are starting

to bring the treatment over here. They are getting the latest, most

advanced. Not all trials succeed,

but it's little miracles like Lilly that now put so much hope

on the one in Bristol. I just love watching her love

life ` I could ask for nothing more. It is wonderful to see that Lilly is

doing so well. That is it from saffron warden. You can get in touch

with us... We are back on at the usual time next week of 7:30pm. I

will see you then. Goodbye. Next week, Inside Out goes undercover to

expose the biggest scam in the pensions industry that can leave

victims penniless. Sometimes you feel that the only way to get out of

this misery, is to commit suicide. We reveal why so many people have

turned their backs on pensions. And I will