23/01/2017 Inside Out South


Download Subtitles

SRT

ASS


23/01/2017

The impact long night shifts have on a junior doctor's ability to drive safely. Bespoke shoemaker James Ducker visits the shop that bears his name as it closes for the last time.


Similar Content

Browse content similar to 23/01/2017. Check below for episodes and series from the same categories and more!

Transcript


LineFromTo

Hello.

0:00:050:00:07

You wouldn't drive drunk, but would you drive tired?

0:00:070:00:10

She's got glazed features, you can see the muscle tone

0:00:100:00:14

in her face is starting to slacken.

0:00:140:00:16

Really long eye closures.

0:00:160:00:17

Saving our lives but risking their own.

0:00:170:00:20

The junior doctors driving home after night shifts.

0:00:200:00:24

I think it's always just too easy to think it won't happen to you.

0:00:240:00:29

We set off to find her, and we could see the accident

0:00:290:00:33

on the other side of the road.

0:00:330:00:38

Also, stripped and shipped.

0:00:380:00:39

The unlikely British classic being stolen to order

0:00:390:00:41

and smuggled abroad.

0:00:410:00:44

And we hot-foot to it the legendary shoe makers that's shutting up shop.

0:00:440:00:47

Inside Out - we're always a step ahead.

0:00:470:00:56

First, driving tired can be just as dangerous as drink-driving.

0:01:020:01:04

In a recent online survey of more than 1,100 junior doctors,

0:01:040:01:07

41% admitted falling asleep behind the wheel, following a night shift.

0:01:070:01:10

So is it time we all woke up to the danger?

0:01:100:01:20

I know of four colleagues who died within my first two

0:01:220:01:25

years of qualifying.

0:01:250:01:30

All were driving home after night shifts.

0:01:300:01:31

I've got an 11-month-old daughter and I continually worry

0:01:310:01:34

about having an accident.

0:01:340:01:36

I was driving in the slow lane on the motorway,

0:01:360:01:40

then woke up in the fast lane.

0:01:400:01:46

These are genuine testimonies from junior doctors currently

0:01:460:01:49

working in our NHS.

0:01:490:01:50

I almost drove into the back of a lorry when I fell asleep briefly.

0:01:500:01:53

I've also driven up the kerb, which woke me up.

0:01:530:01:57

After seven consecutive nights I fell asleep driving

0:01:570:02:00

home and crashed my car into a concrete pillar.

0:02:000:02:04

In the NHS as it is, there are greater pressures,

0:02:040:02:06

fewer doctors, and it is easy to just keep pushing

0:02:060:02:12

yourself to the absolute limit, until you break.

0:02:120:02:17

A junior doctor in Oxford, Sam Jayaweera is getting ready

0:02:170:02:24

for a 13 hour night shift in intensive care.

0:02:240:02:26

She often works four of these in a row.

0:02:260:02:28

After only a few months on the job, she had a near miss driving home.

0:02:280:02:32

About five minutes away from home, I was on one of the country roads

0:02:320:02:36

and found myself on the opposite side of the road.

0:02:360:02:40

Thank goodness there was nothing coming the other way.

0:02:400:02:44

And in fact, only just last year I was going to a night shift

0:02:440:02:48

and I came across a car which was flipped in the road.

0:02:480:02:50

It was on an unlit country road and it was an another junior doctor

0:02:500:02:54

coming back from their late shift.

0:02:540:02:58

On that occasion, the driver escaped unhurt, but sadly,

0:02:580:03:02

that's not always the case.

0:03:020:03:06

When she came off a night shift, she phoned home

0:03:060:03:10

and said "I'm leaving."

0:03:100:03:15

She had a chat with her mum and explained that the night

0:03:150:03:18

shift has gone well.

0:03:180:03:19

Brian's daughter Lauren Connelly was driving home after her

0:03:190:03:22

first ever night shift as a newly qualified doctor.

0:03:220:03:31

She was a bit concerned about how things might go,

0:03:320:03:35

because it was a new experience for her being in charge.

0:03:350:03:38

And she was feeling quite pleased with herself.

0:03:380:03:39

But nevertheless on the journey back home, she fell asleep.

0:03:390:03:42

How did you find out something had gone wrong?

0:03:420:03:44

Because we were expecting her home, we set off to find her,

0:03:440:03:47

and while we were driving, we could see the accident

0:03:470:03:49

on the other side of the road.

0:03:490:03:59

At the time, junior doctors in Scotland could work up to seven

0:04:020:04:05

night shifts in a row.

0:04:050:04:06

Brian's campaigning has helped cut this to five.

0:04:060:04:12

I'm Lauren's voice now.

0:04:120:04:16

She's not able to speak for herself.

0:04:160:04:17

I think that she did speak up initially, but wasn't able

0:04:170:04:21

to carry that through.

0:04:210:04:24

I'm trying to do it now.

0:04:240:04:29

18 months ago, after a run of night shifts, a junior doctor

0:04:290:04:35

from Gosport was heading home to his pregnant wife.

0:04:350:04:37

Dr Ronak Patel was driving home after a third of three night shifts

0:04:370:04:43

when his car collided with a lorry.

0:04:430:04:45

The doctor who died in a head-on collision probably fell asleep

0:04:450:04:47

according to evidence heard...

0:04:470:04:49

Dr Patel was just 33-year-old.

0:04:490:04:54

I think it's too easy to think it won't happen to you,

0:04:540:04:57

but I think that when you have tragedies that are so close to home,

0:04:570:05:02

like someone who is pretty much exactly like you,

0:05:020:05:07

is, is really, is scary.

0:05:070:05:10

It's something that really does make me think.

0:05:100:05:12

Keen to learn if she is right to be concerned, Sam's agreed to take

0:05:120:05:15

a driving reactions test after working a 13 hour night shift.

0:05:150:05:18

We'll find out later how she got on.

0:05:180:05:24

It's estimated there are more than three million of us regularly

0:05:240:05:27

working through the night in all kinds of jobs.

0:05:270:05:32

Dr Michael Farquhar is a sleep consultant, and teaches

0:05:320:05:35

the importance of rest to newly recruited junior doctors.

0:05:350:05:41

When we work at night, our brains think we should be asleep.

0:05:410:05:44

It's like fighting against jet lag the whole time.

0:05:440:05:46

The teaching that we do is all about making sure

0:05:460:05:48

that we encourage our junior doctors, our nursing colleagues,

0:05:480:05:52

everybody who's working at night, that it's not a sign of weakness

0:05:520:05:57

at all to take rest and breaks when we're working.

0:05:570:05:59

There is very much a hero attitude in medicine and nursing,

0:05:590:06:02

that our own needs come second to the needs of the patient,

0:06:020:06:05

but if you are over tired, fatigued, you are not rested,

0:06:050:06:11

you are not able to give the best to your patient.

0:06:110:06:14

So even though there may be ten patients waiting to see

0:06:140:06:18

in an emergency department, you taking half an hour just to be

0:06:180:06:21

able to have your own time to rest, to break, to combat the fatigue that

0:06:210:06:24

does build up when we are working these type shifts, this type

0:06:240:06:27

of work, is absolutely important.

0:06:270:06:34

In Oxford, Sam's just finished her night shift.

0:06:340:06:37

How you feeling?

0:06:370:06:38

Yes, pretty tired.

0:06:380:06:40

It was really, really busy.

0:06:400:06:41

Quite stressful.

0:06:410:06:42

I cover intensive care and we had a full unit of patients,

0:06:420:06:50

so I managed to grab a cup of coffee about half three.

0:06:500:06:52

I've been pretty much on the go the whole time.

0:06:520:06:55

Before Sam can go home to bed, it's time for her driving reactions

0:06:550:07:01

test at the Transport Research Lab in Berkshire.

0:07:010:07:03

So if you'd like to come through to the simulator and take a seat.

0:07:030:07:06

Simon Tong is in charge of driver fatigue research,

0:07:060:07:08

and will be analysing Sam's performance.

0:07:080:07:10

Fatigue is a huge road safety problem.

0:07:100:07:16

Our own perception of our fatigue level tends to lag behind reality,

0:07:160:07:22

and by the time we've realised it, we could have already made a very

0:07:220:07:26

serious mistake that could have led to a collision.

0:07:260:07:31

We'd like you to keep to 60mph for the whole time, please.

0:07:310:07:34

It's one of those things where I know I'm tired,

0:07:340:07:36

but if I want to get home, if I need to get home, then I would,

0:07:360:07:40

I would get into the car.

0:07:400:07:41

OK, Sam, so the simulator is set up ready for you to start.

0:07:410:07:44

Sam has to drive along a virtual motorway for the next 90 minutes.

0:07:440:07:47

We're monitoring her reactions from the control room.

0:07:470:07:50

So it's lots of blinking, and sometimes you see those

0:07:500:07:53

long blinks, don't you.

0:07:530:07:54

Yeah.

0:07:540:07:58

After just a few minutes, Sam starts blinking more rapidly,

0:07:580:08:01

in a failed attempt to increase her alertness.

0:08:010:08:03

You can tell she is fighting it as well.

0:08:030:08:05

She'll have a moment when she is tired -

0:08:050:08:07

there we go, another one - and then lots of blinking to try

0:08:070:08:10

and clear the sleep.

0:08:100:08:11

You can see with the mouth movements as well.

0:08:110:08:16

After 19 minute, Sam's eyes start to blink more slowly.

0:08:160:08:19

She's having micro sleeps.

0:08:190:08:23

Micro sleep is just a slightly longer blink, up to 15

0:08:230:08:27

seconds in duration, but neurologically it's usually

0:08:270:08:28

an indicator that someone has disengaged from the task.

0:08:280:08:33

Look - oh....

0:08:330:08:37

Yes, she's getting quite bad now.

0:08:370:08:39

And you think at motorway speed, eyes shut for a second

0:08:390:08:42

how far you can travel, what you'll miss.

0:08:420:08:44

Tens of metres can be travelled in that distance.

0:08:440:08:53

Sam's meant to stick to the inside lane for the whole

0:08:530:08:56

journey, but she's struggling to stay on course.

0:08:560:08:58

She just moved out on to the right, then she's almost overcompensated

0:08:580:09:01

to bring it back to the left.

0:09:010:09:02

Yes, that's quite typical when someone's fatigued.

0:09:020:09:04

Their inputs tend to be exaggerated.

0:09:040:09:06

She has glazed features, you can see the muscle tone

0:09:060:09:08

in her face is starting to slacken.

0:09:080:09:10

Really long eye closures.

0:09:100:09:14

Hi Sam, you can now stop the vehicle, so please

0:09:140:09:16

bring it to a halt.

0:09:160:09:17

Test over, and Simon has the results.

0:09:170:09:21

So, one of the key indicators of fatigue is lane departures,

0:09:210:09:24

and today, 69 occasions you left the inside lane of the motorway.

0:09:240:09:26

That in total meant it was almost two-and-a-half minutes that

0:09:260:09:29

you spent outside of the lane you are supposed to be

0:09:290:09:35

travelling the in.

0:09:350:09:38

What's really worrying, though, is the number of times

0:09:380:09:42

that your reaction speed was slower than 1.5 seconds, and therefore

0:09:420:09:45

dangerous, and there were 12 occasions when you failed

0:09:450:09:48

to respond quickly enough.

0:09:480:09:52

On one instance it was 5.5 seconds later.

0:09:520:09:55

Was it really?

0:09:550:09:57

Yes.

0:09:570:09:58

How do you feel when you hear those numbers?

0:09:580:10:04

I mean, that particular one is really shocking.

0:10:040:10:06

5.5 seconds, to not brake on a motorway is just -

0:10:060:10:09

I mean, as you say it would cause a collision.

0:10:090:10:11

That's terrifying.

0:10:110:10:17

That's really, really scary.

0:10:170:10:19

Clearly, driving when this tired is dangerous.

0:10:190:10:27

Across the country, junior doctors are working long,

0:10:270:10:29

high intensity shifts.

0:10:290:10:30

Some clocking up 91 hours a week.

0:10:300:10:32

I have regularly driven home pinching myself.

0:10:320:10:33

Biting my cheek, trying to stay awake in slow traffic.

0:10:330:10:38

I've had three accidents over three years, all with vehicle damage.

0:10:380:10:44

Last year, the Health Secretary's controversial new junior doctor

0:10:440:10:51

contract reduced the number of consecutive night

0:10:510:10:53

shifts from seven to four.

0:10:530:10:54

The working week for junior doctors was also cut.

0:10:540:10:56

Tired doctors risk patient safety.

0:10:560:10:59

So in the new contract the maximum number of hours that can be worked

0:10:590:11:03

in one week will be reduced from 91 to 72.

0:11:030:11:09

I think he should be shamed of himself, boasting about that.

0:11:090:11:13

We're asking junior doctors to work nearly twice as much

0:11:130:11:17

as the rest of the population.

0:11:170:11:20

And that's a boast?

0:11:200:11:24

The Department of Health declined to be interviewed,

0:11:240:11:26

but told us they expect the NHS to ensure all staff

0:11:260:11:28

are properly rested.

0:11:280:11:35

We're going to be looking for 40 years of service of a junior doctor.

0:11:350:11:38

But we're not going to get it if they're so exhausted

0:11:380:11:44

they have accidents, like Lauren or otherwise.

0:11:440:11:47

No-one should leave their home and not return from their work.

0:11:470:11:57

Still to come, we say a fond farewell to an Oxford institution.

0:11:580:12:03

All good things come to an end.

0:12:030:12:05

Thank you very much for your custom.

0:12:050:12:08

As ever, love to hear your thoughts about the show, you can drop me

0:12:080:12:11

an e-mail at [email protected]

0:12:110:12:12

Next, the Land Rover Defender.

0:12:120:12:14

The British work horse which has a cult status

0:12:140:12:16

with enthusiasts and car thieves.

0:12:160:12:17

Glenn Campbell investigates.

0:12:170:12:21

Next, the Land Rover Defender.

0:12:210:12:23

The British work horse which has a cult status

0:12:230:12:25

with enthusiasts and car thieves.

0:12:250:12:27

Glenn Campbell investigates.

0:12:270:12:30

Some of these Land Rovers are worth north of ?50,000.

0:12:300:12:34

Lovingly built and tinkered with over decades.

0:12:340:12:38

To their owners, these vehicles are much more than just a car.

0:12:380:12:42

Problem is, to organised gangs of car thieves,

0:12:420:12:44

the Land Rover has become a top target.

0:12:440:12:50

We have a couple of Facebook pages to give people

0:12:500:12:52

information about the club, always somebody coming

0:12:520:12:55

on there, "Please help me, my Land Rover has been stolen."

0:12:550:12:58

I would say it's probably once a week.

0:12:580:13:02

So, who is stealing the Land Rovers and why are they doing it?

0:13:020:13:06

And where are they all going to?

0:13:060:13:12

I had one stolen 18 months, two years ago, just off the drive

0:13:120:13:15

in the middle of the night.

0:13:150:13:16

Someone broke into it, disappeared never saw it again.

0:13:160:13:19

This one now lives in my garage, under lock and key, and everything

0:13:190:13:23

else I've got is well secured.

0:13:230:13:29

They are unfortunately very stealable.

0:13:290:13:30

Stealable, because the last Land Rover Defender rolled off

0:13:300:13:32

the production line in January 2016, and since then this car has

0:13:320:13:35

become the second most stolen vehicle in England.

0:13:350:13:41

When you buy a Land Rover, you're not buying a car,

0:13:410:13:43

you're buying a hobby.

0:13:430:13:44

It's the heart and soul that people put into these vehicles.

0:13:440:13:47

It's not just a car that people drive, it's a car that people love,

0:13:470:13:50

it's a car that people cherish.

0:13:500:13:52

Sometimes it's a car that's been passed down through the family,

0:13:520:13:54

and the impact from these people when they've had it stolen,

0:13:540:13:57

it's like losing your dog.

0:13:570:13:59

It's not nice.

0:13:590:14:00

This Land Rover was the pride and joy of Leicestershire Police

0:14:000:14:03

until the thieves took it apart overnight.

0:14:030:14:04

It was parked outside a local police station.

0:14:040:14:06

But all these stolen Land Rovers have got to be going somewhere.

0:14:060:14:09

So what exactly is happening to them?

0:14:090:14:11

Police say high end vehicles like these Range Rovers

0:14:110:14:14

are being stolen to order and shipped abroad,

0:14:140:14:16

mostly to Africa.

0:14:160:14:25

Older, more vintage models are equally as desirable

0:14:270:14:29

to the thieves because Land Rovers were designed to be simple

0:14:290:14:32

to fix out in the field.

0:14:320:14:33

I think because they stopped making them, the spare parts

0:14:330:14:36

are few and far between.

0:14:360:14:37

However, unfortunately with a box of spanners and an hour you can have

0:14:370:14:40

one in bits completely.

0:14:400:14:41

There's no code stamped on most of the parts,

0:14:410:14:43

so they appear on eBay, and there's a market

0:14:430:14:45

unfortunately for stolen bits.

0:14:450:14:48

John is a Land Rover mechanic from Sussex who was hit

0:14:480:14:51

by the thieves last year.

0:14:510:14:52

As someone who knows Land Rovers inside out,

0:14:520:14:54

I've set him a little challenge.

0:14:540:15:01

The plan is to unbolt parts of a Land Rover until we end up

0:15:010:15:04

with as big a pile of bits and as little Land Rover

0:15:040:15:07

as we can finish with.

0:15:070:15:14

OK, fellas, that's 23 minutes.

0:15:140:15:15

23 minutes gone.

0:15:150:15:16

John firmly believes that his beloved Land Rover was stolen

0:15:160:15:19

to order and cannibalised for parts.

0:15:190:15:20

With the clock ticking and multiple cameras running,

0:15:200:15:22

we'll check back in with John in a while.

0:15:220:15:25

Henry Mowforth is a mechanic on slightly larger vehicles.

0:15:250:15:27

He's a steam train engineer.

0:15:270:15:29

His Land Rover was special.

0:15:290:15:30

It was his wedding car.

0:15:300:15:38

We used it to get from the church to the reception.

0:15:380:15:41

Me and my wife and my son.

0:15:410:15:43

So I used it all the time, because that was my first vehicle.

0:15:430:15:46

Henry's Land Rover was stolen from the car park of the Kent

0:15:460:15:49

and Sussex railway.

0:15:490:15:52

So, if you've seen SSY 841, one steam engine driver

0:15:520:15:54

would love to have her back.

0:15:540:15:57

I was never envisaging getting rid of it.

0:15:570:15:59

That was going to be with me for life, then

0:15:590:16:02

handed down to my son, if he was interested,

0:16:020:16:04

and so on, so forth.

0:16:040:16:05

It is soul-destroying, really.

0:16:050:16:06

You've spent all that time with it, and now it's just gone.

0:16:060:16:15

Car crime is now a high tech business.

0:16:170:16:19

This garage is full of top end Range Rovers.

0:16:190:16:21

The manufacturers fit all of these cars with at least one tracker

0:16:210:16:24

for the benefit of their owners, but the car gangs have

0:16:240:16:27

a trick up their sleeve.

0:16:270:16:30

They are not using one of these - a "magic wand" - to sniff

0:16:300:16:33

the tracker and disable it.

0:16:330:16:35

I'll just turn that up.

0:16:350:16:36

So they will know that there's something in the vehicle.

0:16:360:16:38

A tracker.

0:16:380:16:39

A tracker.

0:16:390:16:40

Now when people steal a car, they will block the signal.

0:16:400:16:43

So they will block any signal coming out of the car,

0:16:430:16:46

take it to somewhere safe, take it to a side road

0:16:460:16:48

or in a unit somewhere, and then when they feel safe,

0:16:480:16:51

they will switch this unit on, and try and find the tracking unit.

0:16:510:16:54

As soon as they find it, it will be disconnected.

0:16:540:16:59

Being one step ahead of the thieves is the only way to catch them,

0:16:590:17:02

and the latest gadget does just that.

0:17:020:17:04

A tiny highly intelligence tracker that can't be sniffed

0:17:040:17:06

out by the magic wand.

0:17:060:17:07

So what is the product that you have come up with?

0:17:070:17:10

What is this secret tracker?

0:17:100:17:16

Well, that is the point.

0:17:160:17:17

I'd love to be able to tell you and show

0:17:170:17:19

you the device, we don't do that.

0:17:190:17:21

It could be anything on the car.

0:17:210:17:23

It's not one particular unit.

0:17:230:17:24

It's well hidden, we don't talk about it.

0:17:240:17:26

It could be in the headlight, it could be anywhere.

0:17:260:17:28

I wouldn't be showing you any specification for it.

0:17:280:17:30

We don't want the thieves to get the upper hand on us.

0:17:300:17:38

And Neil's intelligent tracker is getting results.

0:17:380:17:39

It can run for months and send a signal from inside

0:17:390:17:42

a shipping container.

0:17:420:17:43

Here, police are recovering Land Rovers at Southampton docks,

0:17:430:17:45

just about to be shipped abroad.

0:17:450:17:47

And then here they are again, dozens more being recovered,

0:17:470:17:50

this time in Uganda.

0:17:500:17:54

Now they don't just steal the whole car, they'll take bits of a car.

0:17:540:17:57

There's shots on the internet of a Lincolnshire, I think it is,

0:17:570:18:00

Police Land Rover taken to bits.

0:18:000:18:02

Why do they take them to bits?

0:18:020:18:03

It reduces the risk.

0:18:030:18:05

If you take a whole car and try and sell it or move it,

0:18:050:18:08

that still is that vehicle, it can be identified.

0:18:080:18:11

If you take it apart, it reduces the fact it's a vehicle.

0:18:110:18:13

It could look like scrap, it could look like a few car parts.

0:18:130:18:17

It reduces what it is.

0:18:170:18:18

And of course it is a stolen vehicle.

0:18:180:18:22

Back in John's barn, how was his attempt at stripping

0:18:220:18:24

a Land Rover in under an hour going?

0:18:240:18:26

Was it a case of gone in 60 minutes?

0:18:260:18:29

Now you see it...

0:18:290:18:31

Now you don't.

0:18:310:18:33

Time!

0:18:330:18:35

That is...

0:18:350:18:36

We're done.

0:18:360:18:37

Land Rover stripped in 60 minutes.

0:18:370:18:40

Are you surprised you did it this quick?

0:18:400:18:42

I am quite surprised, yes.

0:18:420:18:43

I don't think I'd want to do it as a business, though.

0:18:430:18:46

No.

0:18:460:18:47

Now put it back together.

0:18:470:18:48

Thank you!

0:18:480:18:49

That would take longer!

0:18:490:18:52

Glenn Campbell reporting there.

0:18:520:18:55

Don't forget we are on Twitter, you can find us @insideoutsouth.

0:18:550:19:01

Finally, I'm resisting the urge to say that our final story

0:19:010:19:06

is a load of old cobblers, but here is James Ducker in Oxford.

0:19:060:19:10

It's often said there's an awful lot you can tell

0:19:150:19:17

about a person from their shoes.

0:19:170:19:21

But then again I would say that; I'm a bespoke shoe maker.

0:19:230:19:28

I've been making shoes by hand for the past 20 years,

0:19:280:19:32

from designing them to hand stitching them.

0:19:320:19:37

In a world of fast everything, I'm proud to be a part

0:19:370:19:40

of a something much slower.

0:19:400:19:43

At Ducker Son in Oxford, they've been making shoes

0:19:460:19:49

in a similar way since 1898.

0:19:490:19:52

But sadly, after nearly 120 years, it's closing.

0:19:520:19:58

So when I found out such an iconic shoe makers as Ducker's

0:19:580:20:01

was shutting up shop, I had to go for one last time before

0:20:010:20:04

they closed their doors for ever.

0:20:040:20:07

My name's James...err...Ducker.

0:20:080:20:11

Apparently no relation.

0:20:110:20:15

Though both our families are from North Norfolk,

0:20:150:20:17

so you never know.

0:20:170:20:20

My namesake was an engineer before turning his hand to shoe making.

0:20:200:20:26

Bob Avery also changed career.

0:20:260:20:30

Before teaching himself shoe making, he was a shoe repairer

0:20:300:20:33

at Woolworths, and before that a bus conductor.

0:20:330:20:38

The ledgers here go back to 1910 and reveal a history

0:20:380:20:41

of the city through its shoes.

0:20:410:20:44

So, each one of those is an order for a pair of shoes.

0:20:440:20:52

This is everything they've had made on their account and the prices

0:20:520:20:55

accordingly at that time.

0:20:550:20:56

So, in today's money 140.

0:20:560:20:58

One pound, eight shillings and sixpence in old money.

0:20:580:21:00

I have no idea what that means!

0:21:000:21:03

Any particular styles you were looking for, or any colours?

0:21:030:21:07

I love everything!

0:21:070:21:10

This is an old fashioned shop, and a lot of the work ethics

0:21:100:21:14

are still old fashioned.

0:21:140:21:17

You don't come in here at nine o'clock and start walking

0:21:170:21:20

out the door at five.

0:21:200:21:22

My wife has come in the shop at 9.30 at night to ask me if I've got any

0:21:220:21:26

intention of coming home.

0:21:260:21:28

So do you think there is a little bit of you in every pair

0:21:280:21:31

that goes out the door?

0:21:310:21:33

You put your mark on every single pair.

0:21:330:21:35

These wooden lasts are the starting point for all the shoes ever made

0:21:350:21:41

here, the footprints if you like of over a century

0:21:410:21:43

of loyal customers.

0:21:430:21:46

My name is George Cawkwell.

0:21:460:21:50

I have about nine or ten pairs of Ducker's.

0:21:500:21:53

Let me slip in here.

0:21:530:21:55

I'm 97.

0:21:550:21:57

You're now going to admire my agility.

0:21:570:22:00

Nobody in my family has ever lived this long.

0:22:000:22:06

These are my beauties.

0:22:060:22:10

Look at them, aren't they lovely?

0:22:100:22:12

Beautiful Ducker's shoes.

0:22:120:22:16

These are very old, these are back into the '50s.

0:22:160:22:22

Tremendous age.

0:22:220:22:24

I came up to Christchurch in 1946.

0:22:240:22:30

I wasn't at all rich, but I got into the way

0:22:300:22:32

of buying my shoes at Ducker's and there was a little man working

0:22:320:22:36

for Ducker's called Laurely.

0:22:360:22:40

And I demurred at the price of a pair of shoes one day,

0:22:400:22:44

and Laurely said where do you get your shoes from?

0:22:440:22:49

I told him Castell.

0:22:490:22:53

She said if you can go to Castell's, you can afford to buy these shoes.

0:22:530:22:57

I liked her directness.

0:22:570:22:58

Those are Ducker's shoes, they must be 50 years old.

0:22:580:23:01

Beauties, aren't they?

0:23:010:23:04

There's a number of people in this world who have

0:23:040:23:06

never been to Duckers.

0:23:060:23:08

They should be imprisoned!

0:23:080:23:17

They are probably...ooh...

0:23:200:23:22

Ten years old?

0:23:220:23:23

But they look as good as new as far as I'm concerned.

0:23:230:23:26

Yes, they look lovely.

0:23:260:23:27

Are you a loyal Ducker's customer?

0:23:270:23:29

I am indeed.

0:23:290:23:30

I first came here as an undergraduate and I came up

0:23:300:23:32

in 1976, and I've been coming here ever since.

0:23:320:23:34

And how many pairs of Ducker's do you think you have?

0:23:340:23:37

I think probably about 30 pairs.

0:23:370:23:39

For some, it's the last chance to own a bit of Oxford's history.

0:23:390:23:46

I just bought a pair of Ducker's and I think you can tell a lot

0:23:460:23:50

about a place from its shoes.

0:23:500:23:54

So in this case Oxford is on a flood plain and there are generations

0:23:540:23:57

of students and dons, fellows of colleges,

0:23:570:23:59

who have been used to walking in and out of colleges and college

0:23:590:24:02

gardens and tramping along the Thames,

0:24:020:24:03

which is just over there.

0:24:030:24:06

And you've got this great proximity of city and countryside.

0:24:060:24:12

It's one of the distinctive features of Oxford, so shoes that Ducker's

0:24:120:24:17

are famous for are rubber-soled, good for the wet, storm welt,

0:24:170:24:20

which is the speed that runs all the way round the shoe that

0:24:200:24:25

stops the water getting in, and what they call a rustic grain,

0:24:250:24:29

which is this embossed look, which is much more

0:24:290:24:31

resistant to scratching.

0:24:310:24:33

So it is at home in town and in the countryside.

0:24:330:24:37

Even though people walk in, it's a lot more relaxed today.

0:24:370:24:45

You never quite know who's going to walk in,

0:24:450:24:47

you never quite know.

0:24:470:24:50

So there is a Baron von Plessen there, and there's a

0:24:500:24:52

Baron von Richthofen there.

0:24:520:24:53

Ah!

0:24:530:24:54

Who actually didn't pay his bill.

0:24:540:24:56

But he collected his shoes.

0:24:560:24:57

Well, yes.

0:24:570:24:59

Descendants of his came in in 1989, they honoured the account.

0:24:590:25:02

Is that what that is?

0:25:020:25:03

That entry is in red there, yes.

0:25:030:25:06

So there's another entry there, look, which you

0:25:060:25:08

may know who that is.

0:25:080:25:11

It's Evelyn Waugh, the author.

0:25:110:25:14

She was at Jesus College, 1912.

0:25:140:25:17

Perhaps the most famous customer is Lord of the Rings author JRR

0:25:170:25:20

Tolkien, who studied English at Oxford.

0:25:200:25:24

So he played football.

0:25:240:25:26

In 1967, another young undergraduate remembers his first

0:25:260:25:28

encounter with Ducker's, which did reveal

0:25:280:25:29

a family connection.

0:25:290:25:36

I think I paid by cheque,

0:25:360:25:43

and looking at the cheque that I gave

0:25:430:25:45

the gentleman who served me, he noted my surname,

0:25:450:25:48

which is spelt in a slightly unusual way, and he said,

0:25:480:25:50

"I remember a customer of that name."

0:25:500:25:55

He got down a large leather bound ledger book and turned the pages

0:25:550:26:04

and ran his finger down them, and said "Hugh Spait".

0:26:060:26:09

Now this was an uncle of mine who'd been at Oxford over

0:26:090:26:12

40 years previously.

0:26:120:26:16

He died soon after leaving so he couldn't have been

0:26:160:26:18

using the shop after that, and the elderly gentleman

0:26:180:26:28

said, "Yes, here it is, and his account is fully paid up."

0:26:280:26:31

And it created a lovely feeling that here was someone who took such

0:26:310:26:34

an interest in the customers of his shop that after over 40 years

0:26:340:26:37

he remembered the name.

0:26:370:26:45

Good morning, Mr Marsh.

0:26:450:26:47

Hello.

0:26:470:26:48

Thank you.

0:26:480:26:49

There's your shoe repairs for you, all done.

0:26:490:26:51

Oh, wonderful.

0:26:510:26:52

Are you a long time Ducker's customer?

0:26:520:26:54

Well, I am and I've passed this shop for 50 years so I'm very pleased

0:26:540:26:57

to be a member of the community here and to even have my shoes soled

0:26:570:27:01

and heeled here as well.

0:27:010:27:02

There we are, sir.

0:27:020:27:04

Thank you so much indeed.

0:27:040:27:05

You're most welcome.

0:27:050:27:07

I'm sorry this is the last time.

0:27:070:27:08

Well, there we are.

0:27:080:27:10

All good things come to an end.

0:27:100:27:12

Thank you very much for your custom.

0:27:120:27:13

Very much appreciated.

0:27:130:27:14

I wish you well.

0:27:140:27:15

Thank you.

0:27:150:27:16

Bye-bye now.

0:27:160:27:21

I've enjoyed every minute of it, still do.

0:27:240:27:28

It's not the fact I'm fed up but I've reached an age

0:27:280:27:31

where I am in God's time.

0:27:310:27:35

Bob, there's little something here for you to thank you so much

0:27:350:27:39

for so many years looking after me and my shoes

0:27:390:27:42

and comes with my great thanks for so many years' association.

0:27:420:27:45

Thank you.

0:27:450:27:47

Completely unnecessary but thank you for your continued custom

0:27:470:27:49

throughout the years.

0:27:490:27:52

I'm only a tiny, tiny part in this legend,

0:27:520:27:57

a tiny part but best to go.

0:27:570:27:59

Best to go while everyone is clapping.

0:27:590:28:03

I think it was Cinderella who said, "A shoe can change your life".

0:28:110:28:15

As they turn the key here for the last time,

0:28:150:28:17

Isobel and Bob would probably agree.

0:28:170:28:21

James Ducker reporting there.

0:28:270:28:29

Always sad to see the old things disappear.

0:28:290:28:32

Talking of which, I will see you next week.

0:28:320:28:34

Bye!

0:28:340:28:37

Jon Cuthill investigates the impact long night shifts have on a junior doctor's ability to drive safely, while bespoke shoemaker James Ducker visits the shop that bears his name as it closes its doors for the last time after almost 120 years.