13/02/2017 Inside Out West Midlands

Hello, and welcome to this week's Inside Out West Midlands.

But sometimes, prices aren't always

It's pretty basic that if one customer has shown is something

wrong, it is put a right to stop other customers being misled.

I was on fire. I got horrid burns on my entire legs, hands and face.

Great art quite often happens when people take a risk. The Department

of culture going to take a risk? I'm in Hereford, one

of three cities in the West Midlands bidding to be UK

City Of Culture in 2021. But first, when is a

bargain not a bargain? Jonathan Gibson's been

investigating Tesco, Britain's biggest supermarket, where

some special offers are not always That's why the shelves

and Britain's biggest Money off this, by two

for that, you get the drift. And we take it all for granted

that the price we see on the shelf is the price

we will pay at the till, right? But what if things don't

quite add up when you I've just bought a a few bits

at Tesco and I'm sure these But according to my

receipt, I've paid I've paid 60% more than

the deal on the shelf, At another Tesco, I spot two

for ?2 on ice cream. But at the till, it's the full

price as well, so what is Martin works for Trading

Standards and says They must put a price

on goods so you know what you are going to pay and that

price must be accurate so you don't get charged

more than you thought Sounds simple enough and with three

and a half thousand stores nationwide, Tesco should

be getting it right. That's what I want to find

out, so I am using my phone and some secret cameras to see

how many offers on the shelves does go through at the checkout

and here in Dudley, These time periods

are just too long. Multi-buy deals are being

left on the shelves after the tills have been

told they have ended. Do you get this a lot with

the prices on the shelf and matching And up the road at

this Tesco Express, I And in a store this small,

that should not have taken I did it myself in

about five minutes. I've started making a list of how

many offers are wrong but is what's happening

here in the West Midlands also Because it's not just a problem

for Tesco, it's a problem At this Tesco in Liverpool,

sauce marked a pound on the shelf is But at another store nearby,

I'm left completely confused by the offers on the shelves

and what I am charged at the till. In fact, there is so much difference

between the shelf price and the receipt prize I am not even

going to bother to go back and try If there are just too many offers

charging too frequently so that store staff cannot really be

expected to understand them, comply with all the changes

are there that is something Tesco And there's plenty to think

about at this I knew I should not have

been standing here! Doing now what somebody

should have done hours, That is a serious message,

but is everyone taking it seriously? And as I head across the country,

the same thing keeps I mean, it does not seem

a terribly difficult job, just to walk around the shop,

assuming everyone knows what day it is, you know, to go around and haul

off anything that has had its day. And there is more confusion

as old and new promotions The longer the offer

has been wrong, the bigger the failure of diligence

and the more worried I am, frankly. In that case, he's not

going to like what's At this store, I tell

the cashier the offer She refunds the difference,

but leaves the label on It tells me it's run out,

but does not remove the label. So when I go back a week

later, it's still on the shelf and when I return

another month still, The fourth worker

finally removes it. It is pretty basic that

if one customer has shown something to be wrong,

then it's puts right to stop other At 33 of the 50 shops I visited,

out of date offers were If a customer has come back

and complain and has not been refunded, that does not mean

there were not 20 other customers who did not spot it

and didn't complain. There were obviously

major problems with their control of the special offers

and it's the special offers that bring people in commonly people

reach for more and perhaps spend little more than an empty when they

came in the store, so that Tesco would not provide anyone

for an on-camera interview, but after seeing our evidence,

told this programme: care to deliver Following our investigation,

Britain's biggest supermarket said it will be double-checking

the accuracy of every price at every It does not matter where you sharp,

but it is always worth it to check your bill.

Later on, stand-up comic and actor Tom Price,

who was born here, will be finding out why this city thinks it

has what it takes to be UK City Of Culture 2021.

It has for centuries been the focal point of cider making within the UK.

But next tonight, a World War II veteran and one final mission: To

see a monument at the National Memorial Arboretum in Staffordshire,

dedicated to airmen severely burned during World War II.

Here is Victoria Hicks with the story.

And a warning, some viewers may find aspects of

The 27th of September 1945 was a very important day in my life. By

the end of that day, my life would have been totally changed. I hit the

ground rather violently and there was an inferno. I undid the straps,

the book all, climbed over the starboard side of the aircraft and

fell to the ground. Then I was unconscious. I woke up in hospital.

It was just a horrible feeling, a feeling of terror. You feel as if

you're going to die right there. Were you? I am up there, I think.

You can tell from my heart. -- from my hats. Sandy Saunders was 22 and a

trainee pilots when a navigation trainee pilots when a navigation

exercise in Warwickshire, when the plane's engine stalled and it

crashed. I was covered with fuel and I was on fire. I got horrible burns

on my entire legs and my hands and face. He suffered 40% burns and in

1947, was sent to a pioneering plastic surgeon based in west

Sussex. I was referred to this surgery and he did a further 14

operations which gave me the face I've got now. The surgeon had been

appointed by the RAF to treat badly burned aircrew. The Battle of

Britain led to rising numbers of young pilots with life changing

injuries. Most were fighter pilots and by the end of the war, the

majority were from Bomber Command. His patients became known as his

guinea pigs, because of the experimental plastic surgery they

had. He encouraged them to form the so-called guinea pig club, a social

club. By the end of the war, it had 649 members.

75 years after the guinea pig club was formed, sandy feels it is time

the severely burned and men should be given a permanent tribute. With

his wife Maggie, they have come to see it taking shape at this workshop

in Leicestershire. You have got the... Yes, we have some of the

out to smoke at the top. It is out to smoke at the top. It is

catching the drama of how a lot of the injuries were obtained.

I commissioned this memorial because if I had not done so, nobody else

would. At East Grinstead, newly knighted, this surge is 227 members

of the guinea pig club. His magic of the guinea pig club. His magic

hands of given a new limbs and faces to burned and mutilated airmen. Won

during the war, the surgeon was based at the Queen Victoria hospital

in East Grinstead. It is still a leading centre for the treatment of

burns injuries. Welcome gentlemen, how lovely to see you here. Good to

see you again. Here we have a box of the original instruments used in the

surgery that have come up from the museum. I thought we would have a

look to see what is similar and different to what I now use on a

daily basis. I recognise a lot of them. Here is the standard Perak

forceps. We certainly still use those today. This looks very, very

similar to what we use on a daily basis at the moment. Was not just

were important, but also his belief were important, but also his belief

in treating the physical and mental scars of his patients. He was very

much ground-breaking, the idea that the whole patient is really

important and that is now very much the mantra of both burn care and in

fact the wider NHS now believe the patient should be at the centre. He

was obviously the world's best plastic surgeon and you were one of

his patients. You knew you were going to recover. I think this was

the fundamental thing, faith in him. Like Sandy, Roger Chaplin has also

been treated at the hospital after crashing his private plane. He has

had 70 operation so far. The guinea pig story gives him hope. To see

they can come through that particular low and come up the other

side and be married and have a decent unfulfilling life afterwards,

it is very important and uplifting, I think. Sandy's mission to have a

memorial is nearing completion. He has raised ?20,000 to pay for it.

The edge of this trace of the profile of his face. Here is the

surgeon. His hands touch me and now I'm touching him. It doesn't half

bring back memories. The day of the unveiling at the

National Memorial Arboretum in Staffordshire. The Duke of Edinburgh

became president of the guinea pig club on the death of the surgeon and

is -- his ear to pay respects alongside some of the surviving club

members. A's very appropriate, I think. The

bottom bit, an aircraft going down in flames. I am only a lightly

toasted one. It is overwhelming really. Absolutely overwhelming. I

think you will be slightly bemused at the extent to which 75 years

after it was founded at 56 years after he died, that something of

this nature can attract such interest from around the world and

nationally for something that started in a little cottage hospital

in the south-east all those years ago. I'm grateful to be able to have

lived to see it unveiled. I'm glad I took the initiative. The surgeon

inspired Sandy to train as a GP after the war and he practised in

Nottingham for 40 years. It looks exactly the same as the one I last

flew. Now, at age 94, he has terminal cancer, but he has one more

chance to fly in a Tiger Moth. It brings it all back. I wish I were

young again. Sandy has trekked the Himalayas,

sailed the land take and skied until he was 82. He has led the full and

active life the surgeon wanted his guinea pigs to lead. And now, his

final mission is complete. There is a place where the injured M N will

always be remembered. -- the injured air men.

I'm in Hereford, one of several cities across the country

bidding to be the UK City of Culture in 2021.

The City of Culture title was created a decade ago

following Liverpool s successful bid to be European City of Culture.

The Government, recognising the benefits that came to Liverpool,

decided to introduce their own version.

This year, Hull is the UK capital and in 2021, well,

There are three cities in the West Midlands bidding -

the other two are Stoke and Coventry ? and although the winner won't be

announced until December, we thought it was worth checking

That's why we sent our reporter Tom Price off to find out more.

And yes, you guessed it, we're starting off with Hereford!

As a stand-up comic, radio broadcaster, topical quiz show host

and sometime thespian, I would like to think

I'm fairly well versed in

Predictably enough, my career has led me to London.

But I was born in Hereford, so I'm looking

forward to seeing what a city I knew well when I was younger can offer.

Being UK City Of Culture is a big deal.

Just look at all the attention that Hull, the current titleholder,

Initial bids from interested cities or not submitted

until April, so Hereford and other cities across the UK are still

working out exactly what they are going to

offer, but it is time to

When I first heard Hereford was bidding, I immediately

thought of the cathedral, the famous choir and the mappa mundi.

After all, that is a pretty hefty dose of

culture right there, but I've got a feeling

there might be more to the

My first stop is the Courtyard, the city's principal arts venue,

which boasts all manner of theatre, exhibitions and performances.

It is also one of the first ever dementia

Roger Morgan is on the board here and is also the lead on the Hereford

He thinks they have got a good chance.

For 500 years, it was one of the ten largest towns in

And lots of to do and do and see and beautiful countryside.

And that may well be Hereford's selling point.

Most of the other towns, those that have been awarded

City Of Culture have been large urban towns.

Most of the other places that have declared their

interest is so far are also large urban towns.

With a population of just under 60,000, he's not wrong.

But as we know, size does not matter.

But what does matter is the future, so

I've come to Hereford College of arts to hang out with the youth of

In fact, some of the students here have actually been enlisted to

help come up with ideas for the bid, which is great.

It was incredibly important to involve them about

They are fizzing with energy and ideas.

Win or lose, it will have an amazing effect on them.

Well, there's probably enough time for me

I think you'll be lovely for them to nervously to the growing up in and

where they'll start their careers as artist that they are allowed to stay

here. That there is a big enough scene that will grow and we can do

anything we want, but stay close to home. Hereford is really important

to a lot of people. It will be nice to know we can do everything here.

That is some serious art right there.

One of the things the judges will be looking for his regeneration

opportunities, but I've got to be honest, Hereford looks in pretty

After all, City Of Culture is, in part, about giving cities an

opportunity to reinvigorate themselves.

I look at Hereford and I do not see much deprivation.

It has a low wage economy. And also housing difficulty, people cannot

afford mortgages. If we are successful, we can

demonstrate how arts and culture can boost the life of everybody in a

rural situation. Another problem Hereford might have

to overcome is proving to people that it's

a diverse community. As ever, there is debate

about what that would really means, but, to put it bluntly, you don't

see many non-white faces on the street and so you could

argue that cultural influences on the city

are Certainly when compared to other

cities in the West Midlands. Well, actually, Herefordshire has

got a surprisingly diverse It may not be so visible,

but there are a lot of agricultural workers

from Eastern Europe They called us Turnpike dwellers and

gypsies. Perhaps surprisingly,

Herefordshire also has a large They knew as as workers on the

farms, sellers of charms or leis. Roger's adamant that

all these communities and others will be

represented in the bid. they want is to be involved and how

they can contribute to the bid and also the programmes they are after.

It can be about the architecture of a

region, the people, the places, the accents, or even the food and

Of course, Herefordshire beef is world renowned.

But arguably, even more of a delicacy

I'm here to meet someone with a fantastic moustache

He will know why Hereford's so good for cider.

It has, for centuries, been the focal point of cider making within

the UK. The history, the Heritage, the traditions of the old apple

varieties and old cider making processes can be rooted to various

points within the county and that is still a really important part of

Hereford today, within the city, for example, there is the world's

largest cider maker and its surrounding areas, there are more

orchards than any other county in the UK, and it is all down to cider.

How does this fit in with a bit? I How does this fit in with a bit? I

like to call cider making when it is done well, the confluence of art,

science and nature. Because it is harnessing and playing with all

those aspects and that, for me, constitutes a real cultural identity

for the county. Let's hope there are some

thirsty judges when Speaking of which, I'd better

have a little taste. Well, I have to say that after that

cider, everything in Hereford looks pretty rosy, but no matter how

promising the cultural scene he looks, Roger knows

there are no guarantees. In fact, the bookies see Hereford

as a bit of an outsider. So what's the biggest

problem they will Well, I would say the sense

in the metropolitan areas that great Hereford, city of my birth,

you've impressed me. And Tom will be in Coventry

and Stoke in the coming weeks. We're not on next Monday

because of the FA Cup, so we will be

back in fortnight. Don't forget, you can catch up

on the iPlayer and follow us on Hello, I'm Alex Bushill

with your 90 second update. Drug abuse, violence

and faulty alarms. Just some of the major

security failings a BBC investigation has uncovered

at a Northumberland prison. Stay tuned for Panorama

after Eastenders. Well, new research shows pensioner

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than those of working age. They say more older

people are homeowners