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Annoyed by nuisance sales calls and texts? Join the club. | :00:04. | :00:10. | |
What did the companies, do what gives the right to call me out of | :00:10. | :00:17. | |
the blue? So are millions of others. Things that are unwanted, unneeded, | :00:17. | :00:22. | |
unrequested. It is anen vaigs. go over cover to investigate the | :00:22. | :00:30. | |
secrets of the call centre industry. He is treating the customers with | :00:30. | :00:34. | |
contempt. The only thing he is interested in is spinning a yarn. | :00:34. | :00:40. | |
We reveal the darker side. I am not begging you to do this. I | :00:40. | :00:45. | |
will net gone on my knees and say please. I can move on to another | :00:45. | :00:51. | |
client and make money. They never left a stone unturned. Wherever I | :00:51. | :01:01. | |
:01:01. | :01:08. | ||
had money, they were able to grab We get an incredible 3 billion | :01:08. | :01:13. | |
marketing call as year. It is a nightmare. It is an | :01:13. | :01:18. | |
invasion of your privacy. I have had as many as five a day. | :01:18. | :01:23. | |
It is a type of harassment, isn't it? Welcome to Panorama's call | :01:23. | :01:28. | |
centre with a twist. Instead of making cold calls, we are talking | :01:28. | :01:30. | |
to people who have been plagued by them. | :01:30. | :01:35. | |
Helping you with a claim after an accident... The other one is the | :01:35. | :01:38. | |
solar panels. I get loads of calls for that. | :01:38. | :01:42. | |
It is all about selling you something over the phone. From | :01:42. | :01:45. | |
windows to wine, to property, to pay day loans, you name it, they | :01:45. | :01:50. | |
will try to sell it. The problem is that many of us find this type of | :01:50. | :01:55. | |
call to be unwanted and intrusive. It seems that no matter how many | :01:55. | :02:01. | |
times you say you don't want to be called, many of us are given no | :02:01. | :02:07. | |
choice. Meet Tony Clark. He's ex- directory, he signed up to | :02:07. | :02:13. | |
to a scheme that should block most cold calls. Inspite of that Tony | :02:14. | :02:18. | |
says he gets up to five a day. I can be having a good day, the | :02:18. | :02:27. | |
phone will go. It is one of these callers. You think, "Why? I really | :02:27. | :02:32. | |
don't need it." I don't want it, thank you, goodbye. Then another | :02:32. | :02:35. | |
one comes an another one. Where you started off having a really good | :02:35. | :02:41. | |
day, it will turn it around and it ruins the day for you. | :02:41. | :02:45. | |
One particular firm won't seem to leave Tony alone. They deal in | :02:45. | :02:49. | |
compensation claims for industrial deafness. | :02:49. | :02:52. | |
They're convinced that Tony should sue his employer. What they don't | :02:52. | :02:57. | |
know is that he has worked for himself for 35 years. | :02:57. | :03:02. | |
They say that they have my information from the Industrial | :03:02. | :03:06. | |
Workers' Register. Now, I've been online and looked | :03:06. | :03:10. | |
for it, there ain't no such thing, apparently. Because they told me it | :03:10. | :03:16. | |
was available to be seen in any public library, fortunately, I have | :03:16. | :03:20. | |
a friend who is a librarian, I had a chat with her, no, it doesn't | :03:20. | :03:26. | |
exist. It is not there. So, who is behind it? We have | :03:27. | :03:32. | |
discovered that the calls are made by a company based in Bury, outside | :03:32. | :03:36. | |
of mar, called Central Claims Group. On their website they say that they | :03:36. | :03:40. | |
specialise in accident and compensation claims. They point out | :03:40. | :03:45. | |
that they employ a motivated and friendly staff to help you. | :03:45. | :03:52. | |
I would like to know how they know about me? How they got my details? | :03:52. | :03:58. | |
We went under cover to find out. The first question, where do | :03:58. | :04:07. | |
Central Claims Group staff say that they are calling from? The | :04:07. | :04:17. | |
:04:17. | :04:18. | ||
Industrial Hearing Clinic? The Industrial Hearing Centre? We heard | :04:18. | :04:22. | |
others saying that they were calling from the Industrial | :04:22. | :04:32. | |
:04:32. | :04:37. | ||
Workers' Office. So why not give If we don't know who is cold | :04:37. | :04:41. | |
calling us we can't complain about them. It is simple, but it is | :04:41. | :04:45. | |
against industry rules. Those rules also say that the | :04:45. | :04:49. | |
companies should cross-check databases to ensure that people who | :04:49. | :04:53. | |
have asked not to be called are left in peace. | :04:53. | :04:57. | |
But take a look at what passed for a database in Central Claims Group | :04:57. | :05:01. | |
when we were there, that's right, it is the phone book. They are just | :05:01. | :05:05. | |
ripping pages out and calling numbers at random. Today, they have | :05:05. | :05:14. | |
reached the letter E. So much for a database. | :05:14. | :05:24. | |
:05:24. | :05:38. | ||
The person on the other end of the So what happens when someone asks | :05:38. | :05:48. | |
:05:48. | :05:52. | ||
They are not just tearing up the phone book, they're tearing up the | :05:52. | :05:59. | |
rule book. It doesn't exactly seem like best practise. | :05:59. | :06:05. | |
We showed our footage to Mark Weston, a lawyer that specialises | :06:05. | :06:10. | |
in data handling and commercial law. The overall impression you get from | :06:10. | :06:14. | |
the company is that there are no measures in place to protect the | :06:14. | :06:19. | |
people that they are calling? seems to be a blatant disregard for | :06:19. | :06:24. | |
the law. You have to give the name of where are calling from. He is | :06:24. | :06:30. | |
not doing that. He is telling a lie, inducing people to stay online. | :06:30. | :06:35. | |
They are looking to make money by telling the lie, it is a fraud. It | :06:35. | :06:42. | |
institutes the fraud act of 2006. So, CCG are driving coach and | :06:42. | :06:47. | |
horses over a coach load of laws? It is driving a submarine thorough | :06:48. | :06:57. | |
:06:58. | :06:58. | ||
it. CCG have said that they are taking this into their hands. They | :06:58. | :07:03. | |
have said that they have commenced disciplinary proceedings, | :07:03. | :07:07. | |
strengthened management controls and informed all employees that | :07:07. | :07:13. | |
using the ordinary telephone directory or introducing themselves | :07:13. | :07:18. | |
as anything other than than Central Claims Group, with ill, if proved, | :07:18. | :07:22. | |
be regarded as grows misconduct. So, Central Claims Group are sorry, but | :07:22. | :07:27. | |
we wanted to see what happens if you go along with the process after | :07:27. | :07:32. | |
the initial cold call. Well, they will invite you to attend a hearing | :07:32. | :07:36. | |
clinic. We sent someone along to one they had arranged in a hotel in | :07:36. | :07:43. | |
Bolton. After a hearing test, he was | :07:43. | :07:47. | |
introdoused to one of several lawyers present, working for Leo | :07:47. | :07:54. | |
Abse and Cohen. Central Claims Group are paid for | :07:54. | :08:02. | |
finding them potential clients. But cold calling is against | :08:02. | :08:05. | |
solicitors' professional guidelines. The Solicitors' Regulation | :08:05. | :08:10. | |
Authority told us that its members should not obtain business through | :08:10. | :08:20. | |
cold calls or use third parties to do so on their behalf. | :08:20. | :08:25. | |
The lawyer carefully explained how their no h win, no-fee arrangement | :08:25. | :08:29. | |
worked, but he was less certain about what Central Claims Group | :08:29. | :08:39. | |
:08:39. | :08:51. | ||
So, this person from the solicitor's firm says that he's a | :08:51. | :08:55. | |
bit suspicious of what the call centre tells people to get them | :08:55. | :09:00. | |
here to the clinic. Is it acceptable? It should be ringing | :09:00. | :09:03. | |
alarm bells. Solicitors are bound by rules, one of the things that | :09:04. | :09:08. | |
the solicitors have to do is to have referral arrangements with | :09:08. | :09:12. | |
reputable companies and to mon they are how the arrangements are put in | :09:12. | :09:16. | |
place and carried out. At the hearing clinic, the six | :09:16. | :09:20. | |
people we spoke to all said that they had been cold called. It | :09:20. | :09:30. | |
:09:30. | :09:39. | ||
Now here he seems to know that the claims group have made the phone | :09:39. | :09:44. | |
calls, unsolicited and the Solicitors' Regulation Authority | :09:44. | :09:47. | |
who police the lawyers would look at that carefully m | :09:47. | :09:50. | |
But solicitors Leo Abse and Cohen say they have not taken on any | :09:50. | :09:55. | |
clients who to their knowledge have been identified by means of cold | :09:55. | :10:02. | |
calling. CCG have assured us that they find clients by legitimate | :10:02. | :10:07. | |
methods approved by the Ministry of Justice. We have taken steps to | :10:07. | :10:12. | |
satisfy ourselves that this is what CCG has been doing. | :10:12. | :10:17. | |
As for the tick-box form that our reporter was asked to sign, Leo | :10:17. | :10:20. | |
Abse and Cohen say it is a compliance questionnaire. The | :10:20. | :10:24. | |
reason that an unshriflted phone call option is included is to | :10:24. | :10:29. | |
satisfy them that the method was not used. | :10:29. | :10:33. | |
-- unsolicited. But there is a way to stop cold | :10:33. | :10:37. | |
calls in theory. It is called the Telephone Preference Services. | :10:37. | :10:42. | |
Or TPS. If we are on their list, UK-based companies should never | :10:43. | :10:48. | |
make unwanted cold calls to us. It sounds like the ideal solution. | :10:48. | :10:53. | |
Huge numbers of us have put our trust in it. A staggering 17.5 | :10:53. | :10:58. | |
million phone numbers are registered with TPS. | :10:58. | :11:05. | |
So, that's 17.5 million numbers in the UK which, in theory, should | :11:05. | :11:09. | |
never receive an unsolicited call from a UK call centre, but | :11:09. | :11:13. | |
according to the online forums we have been looking at, and the | :11:13. | :11:19. | |
people who have contacted us, some companies are sim pli ignoring that. | :11:19. | :11:23. | |
I have registered now. I expect not to be cold called. | :11:23. | :11:28. | |
On the Panorama complaints line, people are not happy with TPS. | :11:28. | :11:32. | |
I don't know if it is the system that does not work or the companies | :11:32. | :11:37. | |
are ignoring it. If they do check on the database, they ignore it and | :11:37. | :11:42. | |
carry on ringing. So, what is going wrong with the | :11:42. | :11:46. | |
Telephone Preference Services? According to the Direct Marketing | :11:46. | :11:50. | |
Association, who run it on behalf of the industry regulator, some | :11:50. | :11:56. | |
firms put the rules on hold. By and large in the UK, those | :11:56. | :11:59. | |
people that get cold called are because companies are not abiding | :11:59. | :12:03. | |
by the legislation. We should be seeing enforcement against the | :12:03. | :12:05. | |
companies, those who are persistently breaching the | :12:06. | :12:09. | |
regulation. You are running the service, so are | :12:09. | :12:15. | |
you enforcing it? No, we have no powers of enforcement. The | :12:15. | :12:18. | |
enforcement sits with the Information Commissioner. You pass | :12:18. | :12:21. | |
on the complaints to the Information Commissioner, how many | :12:22. | :12:27. | |
complaints do you send on? Perhaps 1,000 to 2,000 a month in any given | :12:27. | :12:32. | |
month. How many are acted on? have not been prosecutions in 18 | :12:32. | :12:37. | |
months. So you are sending sometimes 2,000 | :12:37. | :12:42. | |
complaints a month to them and there have been no prosecutions in | :12:42. | :12:45. | |
18 months? They may be writing to companies asking them to explain | :12:45. | :12:49. | |
what they are doing, but there have been no prosecutions. | :12:49. | :12:53. | |
The Information Commissioner says that is because until this year | :12:53. | :12:58. | |
they have not had suitable legal powers to prosecute. Even with | :12:58. | :13:01. | |
tougher powers and fines up to half a million pounds, they say that | :13:01. | :13:06. | |
those who break the rules, getting them to be fineded is not easy. | :13:06. | :13:10. | |
If I were running a company watching this, I certainly would | :13:10. | :13:15. | |
not feel worried that anyone is going to come after me for calling | :13:15. | :13:20. | |
people who don't want to be called, even if I am breaking the | :13:20. | :13:23. | |
regulations? I think that in the past, certainly, the companies who | :13:23. | :13:26. | |
are making the calls have taken that judgment. | :13:26. | :13:31. | |
Now at the moment we definitely are trying to take action against the | :13:31. | :13:34. | |
individuals, we have only had the power to issue a fine since the end | :13:35. | :13:40. | |
of January, so it is early days yet. I have to say, there is a lot of | :13:40. | :13:45. | |
money to be made in this sphere. So the system as it stands, means | :13:45. | :13:49. | |
that it is worth continuing to bombard people with unwanted calls? | :13:50. | :13:55. | |
It is clear that some organisations have taken that judgment. | :13:56. | :13:58. | |
The problem with the Telephone Preference Services is that there | :13:58. | :14:03. | |
is a catch. It is all to do with how you share your information on | :14:03. | :14:07. | |
websites. If you look at this, this is a financial advice website | :14:07. | :14:11. | |
asking for all of your details. At the bottom there is a line asking | :14:11. | :14:17. | |
for your consent to be contacted by e-mail, phone or by text. If you | :14:17. | :14:20. | |
give that consent, the Telephone Preference Services becomes | :14:20. | :14:24. | |
irrelevant. This company and companies associated with it can | :14:24. | :14:27. | |
contact you even if you are on Telephone Preference Services. The | :14:28. | :14:31. | |
details are out there. You could be cold called. | :14:31. | :14:35. | |
If at some time in the past you have given consent to being contact, | :14:35. | :14:38. | |
even if you have signed up to the Telephone Preference Services now, | :14:38. | :14:42. | |
it will not make a jot of difference. Not to those companies | :14:42. | :14:45. | |
that are buying and selling the information that you gave the | :14:45. | :14:50. | |
website maybe years ago. That is the loophole. That is what must be | :14:50. | :15:00. | |
:15:00. | :15:01. | ||
I am not sure whether you could describe the consent as being a | :15:01. | :15:04. | |
loophole. If someone consents to a call being made to them they've | :15:04. | :15:08. | |
consented to it. Back at the Panorama Call Centre there is | :15:08. | :15:11. | |
message coming through loud and clear on the complaints line. It's | :15:11. | :15:15. | |
that foreign call centres calling from outside the UK are often the | :15:15. | :15:21. | |
worst offenders when it comes to unwanted cold calls. It's an Indian | :15:21. | :15:24. | |
company by the sound of it coming from abroad. The people usually | :15:24. | :15:29. | |
have good English but robotic type of English. Many of the companies | :15:29. | :15:32. | |
breaking the rules are selling legitimate products. But there is | :15:32. | :15:39. | |
another, darker side to the cold calling industry. One that trades | :15:39. | :15:42. | |
in out and out scams with the sole purpose of parting unsuspecting | :15:42. | :15:47. | |
people from their cash. Meet Sharron. She filmed herself on | :15:47. | :15:57. | |
The call centre operator has told her that he works for a company | :15:57. | :16:00. | |
approved by Microsoft. He claims to have spotted a problem on her | :16:00. | :16:07. | |
computer which he can fix, for a fee. This is a scam. Luckily for | :16:07. | :16:14. | |
Sharron, she knows it and is just stringing the scammer along for the | :16:14. | :16:22. | |
cameras. I can't right click on your computer. He wants to sell her | :16:22. | :16:26. | |
bogus anti-virus software. According to Microsoft, this scam | :16:26. | :16:29. | |
is incredibly common. Microsoft say you would never be contacted in | :16:30. | :16:32. | |
this way by one of their official partners. | :16:33. | :16:37. | |
What I am upset at and what I worry about most is where have they got | :16:37. | :16:42. | |
my phone number from? Somebody is distributing my phone number to | :16:42. | :16:46. | |
these companies and without my permission. Since posting this | :16:46. | :16:50. | |
video on YouTube, Sharon's had dozens of people contacting her | :16:50. | :16:55. | |
saying they've also been targeted. This is very confusing. Your | :16:55. | :17:00. | |
computer, my computer. Whose computer is it? Pamela Warner | :17:00. | :17:05. | |
received a similar call. Unfortunately for her, she took the | :17:05. | :17:09. | |
scammer at his word. He just kept on and on intimating that he knew | :17:09. | :17:14. | |
there was something wrong with my computer. And he got quite bullying | :17:14. | :17:19. | |
actually and sort of saying that he was trying to help me all the time. | :17:19. | :17:24. | |
Pamela paid �120 for the cold caller to fix her computer. He gave | :17:24. | :17:29. | |
me a web address to type in which I did. A page came up and then there | :17:29. | :17:33. | |
were boxes and I had to put a number into these boxes. At which | :17:34. | :17:37. | |
point, they took over my computer. After realising it was a scam, | :17:38. | :17:43. | |
Pamela had to fork out more money to have her computer checked by a | :17:43. | :17:47. | |
proper expert. Even so, she's now afraid to use it. It's left me | :17:47. | :17:52. | |
feeling so vulnerable and quite, quite frightened of what might well | :17:52. | :17:59. | |
still be on it. Back at our call centre, we're also | :17:59. | :18:03. | |
hearing plenty of complaints about annoying text messages. I find the | :18:03. | :18:08. | |
spam text messages dreadly irritating. I get five or six text | :18:08. | :18:10. | |
messages every day. It's just a nuisance. | :18:10. | :18:15. | |
In Britain we receive a staggering eight million unsolicited texts a | :18:15. | :18:19. | |
day, offering everything from double glazing to compensation | :18:19. | :18:25. | |
claims and PPI refunds. How do these companies get hold of your | :18:25. | :18:31. | |
number? Sometimes we are part of the problem. One way they can get | :18:31. | :18:35. | |
your mobile tphopl is if you leave it as a contact detail on a website. | :18:35. | :18:39. | |
It doesn't even take very long for that whole process to happen. I am | :18:39. | :18:43. | |
on a site here which is about getting loans and there is an | :18:43. | :18:47. | |
inquiry form which I am filling out and space to put in a mobile number. | :18:47. | :18:51. | |
So I am going to do that. It's the number of this phone here and I've | :18:51. | :18:57. | |
been told that if I leave a mobile number here I will be texted by a | :18:57. | :19:06. | |
certain company very quickly. Minutes after inputting my mobile | :19:06. | :19:10. | |
number into that website, I received this text from someone | :19:10. | :19:16. | |
called Emma saying that she she has good news regarding my loan. She | :19:16. | :19:20. | |
says she is from a company called Cash Finance Direct and when you | :19:20. | :19:25. | |
look them up they are linked to a company called Horizon Finance and | :19:25. | :19:29. | |
they say they'll discuss the loan with me but at some point in the | :19:29. | :19:34. | |
process I will be paying �1.53 per minute on a premium rate service to | :19:35. | :19:39. | |
talk about it. In 2010 Horizon was fined �50,000 for significant | :19:40. | :19:43. | |
breaches of how they should run their premium rate lines. | :19:43. | :19:47. | |
Today, they say they offer a professional, accurate and | :19:47. | :19:52. | |
efficient service in helping you get a loan. So, have things | :19:52. | :19:57. | |
changed? We went undercover to find out. | :19:57. | :20:02. | |
When you first call Horizon about getting a loan it's a free phone | :20:02. | :20:06. | |
line. Staff then try to get to you call back on a premium rate number. | :20:06. | :20:11. | |
Our reporter's shown how it's done. In every call we observed would-be | :20:11. | :20:14. | |
borrowers were put on hold in the middle of a conversation. A team | :20:14. | :20:24. | |
:20:24. | :20:37. | ||
leader told us it was done to make The company says it's to ensure | :20:37. | :20:40. | |
that while the details are checked by the computer, customers don't | :20:40. | :20:43. | |
overhear potentially private information relating to other | :20:43. | :20:53. | |
:20:53. | :20:56. | ||
With a free phone customer on hold a worker shows us how he gets them | :20:56. | :21:06. | |
:21:06. | :21:10. | ||
to call back on the premium rate Actually, the news isn't that | :21:10. | :21:14. | |
fantastic. You haven't got a loan at this point, you're just eligible | :21:14. | :21:24. | |
:21:24. | :21:26. | ||
to apply for one if you ring back Horizon Finance told us this | :21:26. | :21:29. | |
employee was showing off. Another way staff convince the | :21:29. | :21:33. | |
customer that the application is being processed professionally is | :21:33. | :21:38. | |
to give them a reference number. But the reference numbers we saw | :21:38. | :21:48. | |
:21:48. | :22:03. | ||
given out were fictitious and Horizon Finance say that for a | :22:03. | :22:06. | |
short period while their computer system was upgraded a reliable | :22:06. | :22:09. | |
reference could not be generated. They say no customers were | :22:09. | :22:15. | |
disadvantaged as a result. When we gent undercover hor's | :22:15. | :22:19. | |
website said they aimed to find the lender best suited to your needs | :22:19. | :22:22. | |
within the hour but getting the result that quickly not involves | :22:22. | :22:28. | |
not one, but two premium rate calls potentially costing �38.25 plus | :22:28. | :22:30. | |
network charges and that's within the rules if it's made clear from | :22:30. | :22:34. | |
the outset. But when we were undercover neither the site nor the | :22:34. | :22:36. | |
workers explained that if you wanted to hear within the hour it | :22:37. | :22:46. | |
:22:47. | :22:53. | ||
would involve a second premium rate His sole raison d'etre here is to | :22:53. | :22:58. | |
get the customer ringing in to take the premium rate number so that she | :22:58. | :23:01. | |
can actually dial that. He's treating the customers with | :23:01. | :23:05. | |
contempt. It seems to be that the only thing he is interested in is | :23:05. | :23:08. | |
spinning out a yarn so that he gets to give this premium rate number to | :23:08. | :23:13. | |
the customer calling in. Horizon Finance told us all | :23:13. | :23:18. | |
employees have a script which has been pre-approved by the regulator. | :23:18. | :23:22. | |
They don't just make money from the premium rate calls, as brokers, | :23:22. | :23:25. | |
Horizon are putting lender and borrower together so if the loan | :23:25. | :23:28. | |
goes ahead they'll be paid a commission, too. | :23:29. | :23:33. | |
All callers are told they can apply for a full refund for the premium | :23:33. | :23:43. | |
:23:43. | :24:01. | ||
rate calls. So how do Horizon make Horizon Finance say their | :24:01. | :24:04. | |
commitment to offering full refunds has been recognised by the | :24:04. | :24:08. | |
regulator as exceeding requirements. And they say they have one of the | :24:08. | :24:10. | |
highest success rates in the industry. | :24:10. | :24:14. | |
Since we approached them, they've taken the statement that they aim | :24:14. | :24:19. | |
to match borrowers to suitable lenders within the hour down from | :24:19. | :24:23. | |
their website. But there's another type of company out there in the | :24:23. | :24:28. | |
world of cold calling. It's the kind of company which preys on the | :24:28. | :24:31. | |
vulnerable, and picking up the phone to them could ruin more than | :24:31. | :24:40. | |
your day, it could ruin your life. Four years ago, William McNaught | :24:40. | :24:43. | |
received a cold call offering an investment opportunity. | :24:43. | :24:47. | |
Two years on, and the 75-year-old widower had handed over his life | :24:47. | :24:53. | |
savings. He started recording the calls. | :24:53. | :24:56. | |
don't know how many times I have to tell you, I have already taken out | :24:56. | :24:59. | |
a bank loan to appease you people. Look, I am not begging you to do | :24:59. | :25:03. | |
this, you know what, I am not going to get on my knees and say please, | :25:03. | :25:11. | |
I can move on to another another client and make money. When I say I | :25:11. | :25:16. | |
have to and must, take a deposit for something it's because I am | :25:16. | :25:19. | |
telling you the truth. I get nothing out of it. Nothing | :25:19. | :25:25. | |
whatsoever. You see what I mean? Yeah. He is quite aggressive. | :25:25. | :25:32. | |
yes, yes. William is sa victim of a land banking scam, where cold | :25:32. | :25:35. | |
callers persuade people to invest thousands in worthless plots of | :25:35. | :25:41. | |
land. William bought two here. What did you find out about the true | :25:41. | :25:48. | |
worth of the land? The value of each plot was no more than �75. | :25:48. | :25:56. | |
you had bought them for �20,000 in total? Yes. How did you feel when | :25:56. | :26:02. | |
you found that out? Well, I felt quite distraught. What do do you? | :26:03. | :26:10. | |
Where do you turn? According to the consumer magazine Which? This scam | :26:10. | :26:16. | |
is all too common. The land banking scams do seem to be on the rise and | :26:16. | :26:19. | |
this is a good example of what starts with a cold call can turn | :26:19. | :26:23. | |
into you losing serious sums of money. The company that targeted | :26:23. | :26:29. | |
William was called the Property Partnership, based in the city of | :26:29. | :26:35. | |
London. Put it down in writing and seal see what happens. When dill | :26:35. | :26:39. | |
William called to demand his money back the salesman would simply try | :26:39. | :26:44. | |
to queas him for more. What do you mean we will see what happens? I am | :26:44. | :26:47. | |
in charge here, do you want to wait another five years? I told you the | :26:47. | :26:52. | |
last time we spoke I won't be alive in five years. I am 75 this year. | :26:52. | :26:57. | |
OK, then we are fighting a losing battle. I can't help you unless we | :26:57. | :27:05. | |
put a deposit down. The Property Partnership has since disappeared | :27:05. | :27:10. | |
but they weren't the only company to sell virtually worthless land to | :27:10. | :27:15. | |
William. Two other firms had him in his sights -- in their sights. In | :27:15. | :27:20. | |
all, he bought 14 plots of land handing over �167,000. Having lost | :27:20. | :27:26. | |
all his money, William has to keep working. City of London fraud | :27:26. | :27:28. | |
detectives say they're actively investigating the tpeurpbls | :27:28. | :27:31. | |
involved in targeting him. What does the future hold, William? | :27:31. | :27:39. | |
me? A life of penury. A life of destitution. Although I am 76 this | :27:39. | :27:45. | |
year, I live in dread of becoming old and doddery with no financial | :27:45. | :27:52. | |
backing left. And that just about sums it up. | :27:52. | :27:56. | |
We've learned to accept cold calling as an irritating fact of | :27:56. | :28:01. | |
modern life. And yet it seems clear that the | :28:01. | :28:04. | |
system for regulating the industry is flawed. | :28:04. | :28:09. | |
It's already out of hand. At worst, it's costing people thousands of | :28:09. | :28:14. | |
pounds in scams. At best, it's a real nuisance. The Government's got | :28:14. | :28:17. | |
to get a grip on this and put the right resources into upholding the | :28:17. | :28:23. | |
rules. But for now it seems that all too often the cold call cowboys | :28:23. | :28:29. | |
are getting away with it. Next week: With Britain suffering | :28:29. | :28:31. |