19/12/2017 Victoria Derbyshire


19/12/2017

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Transcript


LineFromTo

Hello it's Tuesday, it's 9 o'clock,

I'm Victoria Derbyshire,

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welcome to the programme

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This morning: gas leaks,

damp, holes in the floor

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and cracks in the walls.

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For some, their new-build homes have

become "uninhabitable" less

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than a year after moving in.

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This, this has broken me,

and I just can't believe how unlucky

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we've been to be in this position

when it was supposed to be

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completely different to this.

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This programme has heard from people

who bought from big-name builders,

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only to uncover numerous things

wrong with the property,

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just weeks after they moved in.

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One expert says you've got more

protection when you buy

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a toaster.

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We'll bring you the story

in around 15 minutes' time.

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Also on the programme,

the grandparents of a

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four-year-old girl from London,

who went missing in May this year,

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plead for information that

will lead to her safe return.

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The little girl, who celebrates her

birthday today, is thought to be

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with her mother who a judge says

"poses a real risk to

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the girl's safety".

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Please give us a ring.

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Let us hear Eliana's voice,

let us hear that you're OK, both OK.

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And, you know, we need to talk.

Let's have a meeting.

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That full interview before 11.

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And - sexting, online pornography,

staying safe online,

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transgender issues -

should these topics be included

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in new sex and relationship

education guidelines

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for schools in England?

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Hello.

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Welcome to the programme,

we're live until 11.

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Throughout the programme, we'll

bring you the latest breaking news

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and developing stories.

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At around 10:15, we're expecting

sentencing of 25-year-old

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Arthur Collins, found guilty

of carrying out an acid attack

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in a London nightclub in April.

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He was convicted last month of five

counts of grievous bodily harm

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with intent, and nine counts

of actual bodily harm against 14

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people after throwing acid

in the face of a man

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during an argument.

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We will bring that to you as soon as

it happens.

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Do get in touch on all the stories

we're talking about this morning.

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use the hashtag Victoria live

and if you text, you will be charged

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at the standard network rate.

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Sexting and online pornography

are not included in sex education

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lessons in schools in England,

but should they be?

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The Department for Education

is asking parents and young

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people for their opinions

about what should be covered.

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The current guidelines have not

been updated since 2000

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as Richard Galpin reports.

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What's different,

and what's the same?

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The guidelines for teaching

schoolchildren about relationships

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and sex have not changed

since the turn of the century.

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And with lessons like this to be

made compulsory in all of England's

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schools, an update is urgently

needed, particularly given how much

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time many children now spend online.

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Here, there are new risks,

like sexting, when images

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of children are posted

on messaging apps.

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And there is cyber bullying,

and the availability online

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of hard-core pornography.

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Often, young people

do not necessarily know

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what is inappropriate in terms

of behaviour and materials

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versus what is appropriate.

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They are confronted by so much

stuff on the Internet.

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But they often don't even know

what is illegal and what is legal

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in terms of what they are doing.

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It really is time

we update guidance.

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The government wants

pupils, teachers and

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parents to suggest how

sex and relationship education

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could be updated to

make it more relevant.

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There will be a vigorous debate.

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I'm a mother of two and I have been

looking for sex education to be more

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about healthy relationships,

like friendships,

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as you get older,

more appropriate, getting your first

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boyfriend

at the end of primary school,

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when people are starting to say "I'm

going out with him," I want them

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and a girl or between a girl

and a girl or a boy

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and a boy or whatever.

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At the end of this process,

the government says its goal

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is to make sure young people learn

the importance of healthy

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and stable relationships.

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Richard Galpin, BBC News.

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I know many parents watch the story.

What do you want teachers to talk to

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your children about in school and

what to be left up to you as their

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parent?

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Do get in touch

throughout the morning.

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Ben Brown is in the BBC

Newsroom with a summary

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of the rest of the day's news.

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An investigation into the cause of a

train crash in the US state of

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Washington is focusing on the speed

of the train before it plunged off a

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bridge onto a motorway below. Three

people were killed and about 70 were

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injured after the train travelling

from Seattle to Portland derailed on

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a bend in the line. A member of the

National Transportation Safety Board

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said it was too early to tell what

caused the accident but she said

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there was evidence the train had

been travelling too fast.

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The investigator in charge has

obtained a download of the data

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recorder on the rear locomotive.

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Preliminary indications

are that the train was travelling

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at 80 mph in a 30 mph track.

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The train was a 12-car train and it

had a locomotive both

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in the front and back.

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Amtrak estimates that 80 passengers

were on the train with three crew

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and two service personnel

in the cafe car.

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The crew went on duty at 5am

and the train departed

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at 6am this morning.

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There were two stops

and the last stop was 18 miles

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prior to the accident.

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Four men from South Yorkshire and

Derbyshire have been sas -- arrested

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on suspicion of terrorism offences.

Three of the men, aged 22, 36 and

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41, were arrested at their homes in

Sheffield. A fourth man aged 31 was

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arrested at an address in

Chesterfield. All the men have been

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taken to a police station in west

Yorkshire for questioning.

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The Royal Navy's new £3 billion

pound Aircraft carrier,

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HMS Queen Elizabeth, is leaking.

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The Navy's Deuchar flagship has a

problem with the propeller shaft. --

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future flagship.

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Our Defence Correspondent

Jonathan Beale reports.

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Earlier this month, amid much

fanfare, the Royal Navy's largest,

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most expensive warship

was being commissioned into service

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by the Queen.

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I name this ship Queen Elizabeth.

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Hailed as the most powerful capable

warship ever to raise

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the white ensign.

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But what the Navy did not say at

the time was that she was leaking.

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According to the Sun newspaper,

a fault with a seal around one

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of the ship's propeller shafts has

left her taking on up to 200 litres

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of water every hour.

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The problem was first identified

during her sea trials

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earlier this year.

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A Royal Navy spokesman insisted

the fault was now scheduled

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for repair and that it would not

prevent the 65,000-tonne warship

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from sailing again

early in the New Year.

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It's not clear how easy or how much

the repair will cost,

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but it's believed to be one

of a number of snags that will have

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to be rectified by the contractors.

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The first F35

international delivery.

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Meanwhile, MPs have issued a warning

about the cost of the new aircraft

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that will eventually fly off her.

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The Commons Defence Select Committee

says there has been an unacceptable

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lack of transparency over the F35

jets, with one estimate that each

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plane will cost more

than £150 million.

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The MoD insists the multi-billion

pound programme is on track,

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on time and within budget.

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Jonathan Beale, BBC News.

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The government is to outline

measures to tackle "race bias"

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in the criminal justice system

in England and Wales.

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It follows a report from the Labour

MP David Lammy which found

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the system discriminated

against people from ethnic

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minority backgrounds.

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The Justice Secretary David

Lidington says work will be

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done on each of Mr Lammy's 35

recommendations, but it's understood

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a proposal aimed at boosting ethnic

diversity among the judiciary has

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not been accepted.

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The grandparents a four girl who has

been missing since May have appealed

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for help in finding her. Eliana

Shand, who celebrates her birthday

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today, went missing from home in the

summer. Her grandparents appeal

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comes after evidence suggest is

travelling with her mother, who has

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schizophrenia. We will have more on

that story at around 10:30am when we

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will be hearing from Eliana's Rob

Ehrens when they explain why they

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have gone public with their appeal

for help. -- Eliana's grandparents.

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There are calls for greater

protection for home-buyers

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amid growing concerns

about the quality of

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some new build homes.

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This programme has heard from people

who bought properties from major

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builders and then experienced

serious problems shortly

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after moving in.

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Campaigners say that in such cases

buyers often find they are powerless

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to insist that builders

correct the faults.

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Inmates at Liverpool Prison

are being kept in the worst living

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conditions inspectors have ever

seen, according to a leaked

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report seen by the BBC.

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Inspectors found rats, cockroaches,

and exposed wiring when they made

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an unannounced visit to the prison.

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A lack of leadership at all levels,

including central government,

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was identified as the prime cause

of the problems.

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The Ministry of Justice said it did

not comment on leaked documents.

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The health regulator is warning that

the NHS workforce is that crunch

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point and is calling on the

government to act. The Department of

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Health in England says the NHS

currently has a record number of

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doctors and is expanding the number

of training places by 25% but the

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General medical Council says the

supply of new doctors is failing to

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keep pace with demand and warns the

service could suffer increasing

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pressure over the next 20 years.

There are fears Toys R Us could

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collapse after it was told to put £9

million into its pension fund. It

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has to come up with the money by

Thursday in order for the pension

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protection fund to agree to the

retailer's restructuring plan.

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Earlier this month, Toys R Us said

it would close at least 26 UK

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stores, leading to the loss of up to

800 jobs. Failure to agree a deal

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could put all of its 3200 staff at

risk of redundancy. That is a

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summary of the latest news. More

from me at half was nine. Already

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many e-mails from you about buying a

new home and buy new I mean newly

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built and having problems pretty

much as soon as you moved in. Juliet

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says," bought a new home listed on

being as one of the most extensive

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estate in England, the company have

refused to repair 91 's nagging

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problems. The gate collapsed and a

Coke bottle was found inside a

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pillar"

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Coke bottle was found inside a

pillar". Paul said, "I purchased a

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new home last December and have had

multiple problems, mainly drainage.

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My garden is constantly flooded".

Heidi says on Facebook, "People must

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be ready and educated if they think

buying a new house me that is

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problem free, that is why they come

with a 10-year warranty for snagging

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any problems as the house settles

in. Old homes have been lived

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breathed in and have bedded in, it

is pretty obvious". You would think

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so, that a two-year guarantee from

the builders, developers and a

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10-year warranty from the National

house-building Council would sort

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you out but not so. Our film will

show that in the next few minutes.

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Do get in touch with us

throughout the morning -

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use the hashtag Victoria live

and if you text, you will be charged

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at the standard network rate.

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Let's get some sport.

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Holly is able to new allegations

about the world of athletics on the

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Daily Telegraph.

That's right, it

has come from a Daily Telegraph

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investigation which apparently sent

undercover reporters do world

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champion sprinter Justin Gatlin's

camp. We've heard that name before.

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They posed as representatives from a

film company who were looking for a

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coach to train their actor to look

like an athlete. They have said they

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filled Justin Gatlin's coach, Dennis

Mitchell, and his occasional

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representative, Robert Wagner, and

found they were openly talking about

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how they could octane performance

enhancing drugs and even allegedly

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told reporters athletes can get away

with doping because the drugs they

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use cannot be detected by tests.

Both have denied the allegations and

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the athletics integrity unit set up

by the world governing body, the

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IAAF, and the US anti-doping agency,

said they had opened an

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investigation into the claims and

the IAAF president Lord Coe has said

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the allegations are extremely

serious and he knows the Independent

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athletics integrity unit will

investigate in accordance with its

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mandate. Very serious allegation

this morning.

What has Justin Gatlin

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said?

He responded on Instagram with

the statement in which he said he

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has already fired Mitchell, as soon

as he found out about it. He says he

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is not using and has not used

performance enhancing drugs and that

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all legal options are on the table

as he will not allow others to lie

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about him like this. This is a man

with five Olympic medals, the fifth

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fastest ever 100 metres time and he

was the man who beat Usain Bolt in

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his farewell race earlier this year.

It does feel as though we spend more

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time talking about his various

doping bans than his achievements on

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the track. He's been suspended for

doping twice in the past, first in

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2001 when he was competing for the

University of Tennessee and in 2006

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he was cited for testing positive

for a banned substance and received

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a four year ban. The fact he has

immediately sacked as coach, Dennis

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Mitchell, is not surprising at this

stage, he will be doing everything

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in his power to distance himself

from the allegations.

In the Premier

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League, Everton are doing really

well now.

Six games unbeaten since

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Sam Allardyce took over, less than

three weeks ago. A win over Swansea

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city last night moves Everton up to

ninth place in the table, hugely

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impressive considering that at one

stage, Everton fans had visions of a

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relegation scrap on their minds and

now they are six points off Spurs

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and they have a big home game

against Chelsea this weekend. The

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manager already has visions of

peering into the upper reaches of

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the league.

We have got to try and

get a result against Chelsea, then

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we will really know what we are made

of. With this confidence, if we can

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go and get a result against Chelsea

on Saturday, then we are really,

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really going on the right track for

finishing in the top half as high as

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we can. Let's C of the lads can pull

it out of the bag.

May be getting

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ahead of himself but you can't blame

him when you compare this to some of

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the rescue jobs he had to perform in

the past, at Sunderland and Crystal

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Palace, an impressive run so far so

let's see if it can continue.

Thank

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you for joining us.

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Gas leaks, damp, holes in the floor

and cracks in the walls -

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not things you'd expect

to experience when moving

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into a brand new home.

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But this programme has heard

from people who bought

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from big name builders -

only to uncover hundreds of things

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wrong with the property -

just weeks after they moved in.

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Some even discovered

major structural defects.

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Campaigners say that when people

do experience issues,

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they can find themselves powerless

to force the builder

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to get things put right -

and warn that the quality

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and workmanship of homes being built

has drastically dropped -

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in some cases to shocking levels.

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Emma Ailes has this

exclusive report.

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Many of us dream of owning our own

home, a place to start a family

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and live happily ever after.

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With housing demand high and supply

low, the Government is pushing

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developers to build new homes fast.

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But in the rush to construct,

are standards slipping?

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Ten months in and we have these

cracks and various other major

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issues on a brand-new house.

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Some buyers find their dream home

quickly turns into a nightmare.

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Some of the mistakes,

if you can call them

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that, are horrendous.

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And the biggest purchase they will

ever make starts to crumble.

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Britain is in the midst

of a housing crisis,

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not enough homes and many

people priced out.

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The Government has promised to build

300,000 new homes a year,

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an ambitious target.

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That's more than 800

new homes every day.

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And it's spending billions in tax

payers' money to make that happen,

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with schemes like Help To Buy

and financial incentives

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for developers.

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The market is dominated by a handful

of big-name builders,

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all of whom claim to guarantee

buyers quality and peace of mind.

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Stylish, practical and characterful

four bedroom home, built

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to the highest of standards.

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But the reality for Karen Stacey

Pope was very different.

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She bought a Bovis home

help to buy scheme.

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The problems started

as soon as she moved in.

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There was a gap underneath the door

and the door frame.

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We pulled the carpet back,

pulled the underlay back

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and uncovered the hole.

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It's fairly deep,

about two foot down.

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Slugs, worms, beetles, spiders...

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and they have their own personal

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entrance and exit

route to our house.

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Thanks to this added

extra from Bovis.

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We had a leak on Sunday that's just

drenched the walls and ceiling.

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Nothing's been fixed

and we are just left

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with a hole in the ceiling.

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There was a lot of mortar missing

from around this area.

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They've actually

filled some of it in.

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There's a big chunk missing there.

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How did they not put it in?

0:18:500:18:52

We've got cracks running down and it

seems to be cracking

0:18:520:18:57

from up by the roof.

0:18:570:19:06

This crack was here pretty much

from when we moved in.

0:19:060:19:08

There must be some kind

of movement going on if we are

0:19:080:19:11

getting more and more.

0:19:110:19:12

No, I'm not crying,

although I am cross.

0:19:120:19:14

And Karen's problems

didn't stop there.

0:19:140:19:16

The wrong porch was built on,

air bricks meant to stop the house

0:19:160:19:19

getting damp and rotten

were buried underground.

0:19:190:19:21

Her driveway is sinking.

0:19:210:19:23

The list goes on.

0:19:230:19:25

After numerous complaints to Bovis,

Karen eventually hired

0:19:250:19:32

an independent surveyor.

0:19:320:19:33

He uncovered major

structural issues.

0:19:330:19:35

Movement joints which stop the house

cracking up if the land shifts had

0:19:350:19:39

been completely forgotten.

0:19:390:19:40

He concluded...

0:19:400:19:41

The building cannot be judged to be

currently fit for habitation.

0:19:410:19:43

Many of the concerns

raised issues of health,

0:19:430:19:47

leaving many of the areas of the

property and its site unsafe to use.

0:19:470:19:51

And he questioned how inspectors

could ever have signed it off.

0:19:510:19:55

We pushed and pushed

ourselves to the absolute

0:19:550:19:58

limit to get this house,

and now we are in this

0:19:580:20:02

position where - one -

it's not saleable, and two,

0:20:020:20:05

we've been told it's not

0:20:050:20:09

inhabitable either so

we've lost everything.

0:20:090:20:12

It is just heartbreaking

because we can't even fight any more

0:20:120:20:18

because we've run out of energy,

we run out of money,

0:20:180:20:23

we cannot do anything any more.

0:20:230:20:25

We are just stuck here.

0:20:250:20:28

We've got no choice

but to be stuck here.

0:20:280:20:30

Sorry.

0:20:300:20:33

Bovis told us:

0:20:330:20:35

The company said it

had made significant

0:20:500:20:55

changes to how it operates,

including reducing the number

0:20:550:20:59

of homes it planned to build,

and it said it was working

0:20:590:21:02

with Karen and was determined

to deliver a quality home.

0:21:020:21:04

But Karen is not alone.

0:21:040:21:06

We spoke to buyers who bought

from various big builders.

0:21:060:21:08

Some had experienced

hundreds of small defects,

0:21:080:21:12

known in the industry as snags.

0:21:120:21:14

Others had more serious problems.

0:21:140:21:17

They told us of unfinished roofs,

badly fitted windows and doors,

0:21:170:21:20

toilets overflowing with sewage,

flooding, damp and mold,

0:21:200:21:24

wonky walls and stairs,

sloping floors, gas leaks,

0:21:240:21:26

cracks and, like Karen,

holes on the floor.

0:21:260:21:31

One man described coming home

to a maggot and fly infestation

0:21:310:21:35

and all just months after moving in.

0:21:350:21:39

The quality of workmanship

is getting worse in the industry

0:21:390:21:43

and the only one word answer to how

it is, is atrocious.

0:21:430:21:46

How people can walk away and give

someone the keys to their home

0:21:460:21:50

when there's a great big hole

in the wall or the porch roof isn't

0:21:500:21:55

finished or something,

I don't understand.

0:21:550:21:59

I don't know how they can go

home and sleep nights

0:21:590:22:01

doing that to people.

0:22:010:22:02

It's just not right.

0:22:020:22:04

From the chief executive

in the boardroom to the man on-site

0:22:040:22:08

sweeping up after the trades,

no one cares and no one

0:22:080:22:11

in the process is really thoroughly

checking that the quality

0:22:110:22:14

is going to be there

and the buildings and houses comply

0:22:140:22:18

with current building regulations

and warranty standards.

0:22:180:22:20

Indeed a survey by the House

Builders Federation suggests

0:22:200:22:25

problems with new homes are not

a possibility, they are

0:22:250:22:27

almost a certainty.

0:22:270:22:29

98% of buyers reported defects

to their builder within a few

0:22:290:22:32

months of moving in.

0:22:320:22:35

41% reported more than ten problems.

0:22:350:22:40

And when people do have issues,

they can find themselves powerless

0:22:400:22:44

to get things put right.

0:22:440:22:45

At the moment it feels like buyers

are buying a promise that they see

0:22:450:22:49

in advertising which is unrealistic.

0:22:490:22:53

And then if their new house doesn't

live up to those unrealistic

0:22:530:22:56

expectations, they have very little

recourse other than trying to get

0:22:560:22:59

those things changed

through the house-builder

0:22:590:23:03

themselves.

0:23:030:23:05

The arbitration service

that's offered by some

0:23:050:23:11

of the house-building insurance

companies can be very

0:23:110:23:14

difficult to navigate,

and so many people find actually

0:23:140:23:18

getting their MP involved

at the moment is the only

0:23:180:23:20

option they've got.

0:23:200:23:23

I think it's shocking for many

people who buy a new house

0:23:230:23:28

to realise the dream they have been

promised isn't the reality

0:23:280:23:31

they experience.

0:23:310:23:32

The horrors faced by some

new homeowners was the subject

0:23:320:23:36

of an inquiry by a group

of MPs last year.

0:23:360:23:39

It concluded that there are too many

reports of new homes that are simply

0:23:390:23:43

uninhabitable and inspections

are not always up to scratch.

0:23:430:23:47

It called for a new homes

ombudsmen to be set up,

0:23:470:23:51

saying current means

of redress are inadequate.

0:23:510:23:54

Campaigners go so far as to say

that, as things stand,

0:23:540:23:57

there's more consumer protection

buying a toaster than a new home.

0:23:570:24:00

You wouldn't buy a car with a wheel

missing and then expect to put it

0:24:000:24:04

on once it's been sitting

in someone's driveway.

0:24:040:24:05

It's a silly analogy but that's

what people expect to put up with.

0:24:050:24:10

The industry manages customers'

expectations downwards.

0:24:100:24:14

They actually say it's

impossible to build a perfect

0:24:140:24:16

house, and it's not.

0:24:160:24:17

It's a real David and Goliath issue.

0:24:170:24:19

The only redress they've got

is to go through the courts.

0:24:190:24:22

Buyers who go to court will run out

of money long before

0:24:220:24:25

the house builders ever will.

0:24:250:24:26

New homes are guaranteed

by the builder for two years.

0:24:260:24:31

Most also come with a 10-year

warranty issued by the National

0:24:310:24:33

House-building Council.

0:24:330:24:34

The same body also inspects

and signs off finished homes.

0:24:340:24:38

However it's faced criticism

from some MPs and campaigners,

0:24:380:24:42

who say it's too cosy

with developers - a claim it denies.

0:24:420:24:46

Some in the industry acknowledge it

might be time for a new approach.

0:24:460:24:50

The housing market is dominated

by the major house-builders,

0:24:500:24:53

they are under pressure.

0:24:530:24:56

Maybe the standards aren't up

to the required level

0:24:560:24:58

because of the growing skills

shortage and the pressure to build,

0:24:580:25:01

but that's not acceptable

from the consumers' point of view.

0:25:010:25:05

We need to ensure as an industry

we are providing quality homes that

0:25:050:25:09

consumers can expect

are fit for purpose.

0:25:090:25:11

They are investing all their money

in the biggest purchase

0:25:110:25:15

of their life and it's

not fit for purpose.

0:25:150:25:17

We, as an industry, need to look

at ourselves and say how

0:25:170:25:24

can we improve that?

0:25:240:25:26

That could be a range of improving

the consumer codes for new homes

0:25:260:25:29

or it could be looking at a national

ombudsmen to address those problems

0:25:290:25:32

that consumers can go to.

0:25:320:25:34

But for Karen and others like her,

any such changes will come too late.

0:25:340:25:38

The strain of trying to get her home

put right has already

0:25:380:25:41

taken a massive toll.

0:25:410:25:44

I am a strong person,

believe it or not!

0:25:440:25:46

I know I don't look

like one now, but I am.

0:25:460:25:49

And this, this has broken me,

and I just can't believe how unlucky

0:25:490:25:54

we have been to be in this position

when it was supposed to be

0:25:540:25:57

completely different.

0:25:570:26:05

And you can read much more

about that on the bbc news site -

0:26:050:26:10

it's currently the No 1

story on there.

0:26:100:26:15

We can speak now to Jo Churchill,

a Conservative MP who is leading

0:26:150:26:18

a group of MP from all parties

to look at the issue

0:26:180:26:21

of the quality of new homes -

and how buyers could be better

0:26:210:26:24

protected when things go wrong.

0:26:240:26:25

We have so many messages already

from people experiencing the same,

0:26:250:26:28

as you saw in our film. Your

reaction first of all to what we

0:26:280:26:32

have uncovered?

Just enormous

sympathy for Karen because it was

0:26:320:26:37

the gentleman who said he'd been in

the industry for 35 years, David and

0:26:370:26:41

Goliath. That's her home, it's your

biggest purchase you ever make and

0:26:410:26:46

yet, looking at it, you have less

protection than a toaster. I used a

0:26:460:26:55

kettle, car, small purchases as

example, you know where to go to get

0:26:550:27:00

redress. With house-building and

your home, people want to understand

0:27:000:27:03

if there is a problem and, as we saw

from the figures, there are a lot of

0:27:030:27:07

problems, how they get them sorted.

How is it that inspectors are saying

0:27:070:27:13

these homes are safe, they're

structurally sound and signing them

0:27:130:27:16

off?

I think what you have is a

problem whereby quality isn't

0:27:160:27:22

naturally built into the system as

it's currently working...

And

0:27:220:27:26

that's, if you're an inspector, that

is your job?

I think you have a

0:27:260:27:31

problem where they inspect at

various points through the build.

0:27:310:27:33

It's one of the things from the last

report that we did. We were actually

0:27:330:27:38

saying, along with looking at a

single ombudsman, because we know

0:27:380:27:42

that redress is easier for people,

if they only have one place to go,

0:27:420:27:45

because at the moment the

landscape's quite confusing and

0:27:450:27:49

there's gaps between the four

different Ombudsman and so on. It's

0:27:490:27:55

also, people actually need to feel

confidence I think in the system.

Do

0:27:550:28:00

you think developers and inspectors

are too cosy?

If I'm honest, yes, I

0:28:000:28:05

do. At the moment, we have a system

whereby, not necessarily the

0:28:050:28:12

inspectors, but the builders and the

warranty system, it's not clear to

0:28:120:28:16

the consumer what they get, what

they're covered for. When you

0:28:160:28:20

purchase the biggest purchase of

your life - I mean Karen paid

0:28:200:28:25

£325,000. The average house price

last month was somewhere around

0:28:250:28:30

£223,000. You should be able to sign

on the dotted line and actually get

0:28:300:28:35

a home that's fit for purpose.

Many

many of these new cases, the new

0:28:350:28:41

builds, there is a two-year

guarantee from the developers, a

0:28:410:28:45

ten-year warranty from the national

house building council. You talk

0:28:450:28:47

about there being a national

ombudsman, so it should be

0:28:470:28:51

straightforward for the home enner

to say, there's a problem here, here

0:28:510:28:54

is the guaranty and the warranty,

sort it.

You would think so. That is

0:28:540:29:00

the problem with the system. Once

you have reported your fault, how

0:29:000:29:05

long for them to sort it out.

Karen's been sat there since 2016.

0:29:050:29:10

She still has these problems. It's

Christmas next week. She wants her

0:29:100:29:14

home to be as she wants it. I have a

post bag full of people writing

0:29:140:29:20

saying they can't live in their home

as they want to and it's not fair.

0:29:200:29:25

So after the two years, the NHBC

guaranty clicks in, but that's for

0:29:250:29:34

major structural defects --

guarantee.

Your Government is

0:29:340:29:41

vigorously encouraging

house-builders, develops, to build

0:29:410:29:43

more, it's not necessarily kicking

in yet but that's your mission.

Yes.

0:29:430:29:47

Do you take any responsibility for

this rush to build and potential

0:29:470:29:50

problems people are experiencing?

I

think there's been a problem in the

0:29:500:29:54

industry for a long time so no. As

we have seen an increase in

0:29:540:29:59

house-building, as the numbers have

actually homes delivered goes up,

0:29:590:30:04

the quality, the number of problems

is also rising. It shouldn't be an

0:30:040:30:10

either or. A new home or a quality

new home. It should be a given. As

0:30:100:30:16

we are delivering more homes, people

should be assured of the quality and

0:30:160:30:20

that is what we want for them.

Some

of the messages, the quality, it's a

0:30:200:30:25

shocker, it's almost unbelievable.

I

know.

Cam says, I bought a house

0:30:250:30:33

from a developer 11 years ago, it

was cold in parts where it shouldn't

0:30:330:30:36

have been, the builders left gaping

holes in the bathroom and kitchen

0:30:360:30:40

and hoped I wouldn't notice because

the kitchen units and bath covered

0:30:400:30:43

them. What made this worse is that

the floor was supposed to be fire

0:30:430:30:47

proof, as there are garages

underneath. If a fair occurred in

0:30:470:30:50

the dwa Raj, the smoke would have

penetrated into the bedroom. This

0:30:500:30:55

was subsequently remedied. It also

turned out they forgot to insulate

0:30:550:31:00

some of the cavities. -- garage. The

plumbing waste pipe went upwards. 11

0:31:000:31:07

years on the house is still cold and

my bills for a one-bedroomed coach

0:31:070:31:11

house are the same for a

three-bedroomed house. The NHBC

0:31:110:31:17

guarantee is supposed to protect you

when a regional manager suggests you

0:31:170:31:20

put a curtain up to block out the

cold for a new build, that kind of

0:31:200:31:25

sums up how unprotected the consumer

is.

0:31:250:31:31

If we had a national ombudsman,

which is something you are pushing

0:31:310:31:34

for. We already have the Housing

ombudsman, the property ombudsman,

0:31:340:31:39

the property redress scheme, what

difference would a national

0:31:390:31:42

ombudsman make.

You have got four

schemes and you still have gaps and

0:31:420:31:46

people fall through the system. We

want a single point of contact for

0:31:460:31:52

redress would would give people the

ability to understand where they can

0:31:520:31:55

go to get the problem sorted but

actually, what you are pointing out

0:31:550:31:59

is the system is deeper than that,

we should be looking for clerk of

0:31:590:32:02

Works and people who can inspect

buildings properly as we go through.

0:32:020:32:08

Arguably, people, when they sign on

the dotted lines are the biggest

0:32:080:32:10

purchase of their lives, their home,

have that guarantee of quality and

0:32:100:32:15

consumer protection.

Greg, "My

new-build house was a plumbing

0:32:150:32:20

disaster, dirty water coming out of

the taps, Bath pipework was not tied

0:32:200:32:24

and so the Bath leaked into the

living room, plasterboard smashed,

0:32:240:32:27

not cut, to make a hole for the exit

pipe to the dirty bath water, the

0:32:270:32:31

bathroom toilet not installed

directly so the coupling came loose

0:32:310:32:35

and foul water came to the living

room, the fault was hidden inside a

0:32:350:32:39

plasterboard box, it cost me over

£500 in an insured losses and the

0:32:390:32:43

builder eventually medical division

towards my costs, the latest

0:32:430:32:46

disaster was that the ensuite toilet

leaked, flooding the ensuite and

0:32:460:32:50

staining part of the bedroom

carpet". Paul has e-mail and sent

0:32:500:32:55

photographs, "We bought a new flat

in 2015 and have since had problems

0:32:550:32:58

with the garden, which is flooded"

0:32:580:33:00

in 2015 and have since had problems

with the garden, which is flooded".

0:33:000:33:02

As you can see. "It Is impossible to

step onto the garden and they have

0:33:020:33:06

been unwilling to solve the

problem".

It's not fair.

No,

0:33:060:33:11

absolutely an understatement but you

are right. Don says, "I find it

0:33:110:33:15

amazing that when you buy new car

that costs £20,000, you get a three

0:33:150:33:20

or a five-year warranty yet with the

new, £200,000 plus ask you get one

0:33:200:33:25

or two-year warranty which is

probably not worth the paper it's

0:33:250:33:27

written on".

That is why we are

calling for the inquiry, there is

0:33:270:33:33

clearly stuff to do from everybody,

from the house-builders, to ensure

0:33:330:33:37

they put their own house in order

and that we get some independence

0:33:370:33:40

and clarity in the system to begin

to protect people.

Thank you for

0:33:400:33:43

joining us. Your own experiences

welcome, of course, I have many more

0:33:430:33:50

messages like that which I could

read throughout the programme.

0:33:500:33:56

Time to get the latest news with

Ben.

0:33:560:33:59

Parents, teachers and young people

in England are being asked to

0:33:590:34:02

suggest what should be included in

new guidelines for teaching children

0:34:020:34:08

about sex and relationships. The

current guidelines have not been

0:34:080:34:11

updated since 2000 and do not

address issues like sexting at

0:34:110:34:15

online pornography. Ministers say it

is an and want new guidance for

0:34:150:34:20

autumn 2019. Four men from South

Yorkshire and Derbyshire have been

0:34:200:34:26

arrested on suspicion of terrorism

offences. Three of the men, aged 22,

0:34:260:34:31

36 and 41, were arrested at their

homes in Sheffield. A fourth man

0:34:310:34:35

aged 31 was arrested at an address

in Chesterfield. All the men have

0:34:350:34:39

been taken to a police station in

west Yorkshire for questioning.

0:34:390:34:44

Investigators say a train which

crashed in the US state of

0:34:440:34:48

Washington, killing three people,

was travelling at 80 mph in a 30 mph

0:34:480:34:52

zone. Around 70 people were injured,

ten seriously, when the train

0:34:520:34:58

plunged off a bridge onto a motorway

below. The Royal Navy's new £3

0:34:580:35:06

billion aircraft carrier, HMS Queen

Elizabeth, is leaking. The Navy's

0:35:060:35:10

future flagship, which was

commissioned by the Queen less than

0:35:100:35:12

two weeks ago, is a problem with one

of its propeller shafts. The fault

0:35:120:35:17

was first identified during sea

trials. A spokesman said the

0:35:170:35:21

aircraft carrier is scheduled for

repair and will be sailing again

0:35:210:35:24

early in the New Year.

The government is outlining measures

0:35:240:35:29

to tackle race bias in the criminal

justice system in England and Wales

0:35:290:35:33

following a report from Labour MP

David Lammy which found that the

0:35:330:35:36

system discriminates against people

from ethnic minority backgrounds.

0:35:360:35:41

The Justice Secretary David

Lidington says work will be done on

0:35:410:35:44

each of Mr Lambie's 35

recommendations, but it is

0:35:440:35:48

understood that a proposal aimed at

boosting ethnic diversity among the

0:35:480:35:52

judiciary has not been accepted.

0:35:520:35:55

That is the latest BBC News. More

from me a bit later.

0:35:550:36:00

Holly has the sport.

We will look ahead to the response

0:36:000:36:04

from world champion sprinter Justin

Gatlin after those doping

0:36:040:36:07

allegations made against his coach

and agent. An investigation is

0:36:070:36:11

currently underway after the Daily

Telegraph said undercover reporters

0:36:110:36:15

were offered performance enhancing

drugs by Dennis Mitchell and Robert

0:36:150:36:19

Wagner. Both deny the allegations.

Sam Allardyce has his eyes on the

0:36:190:36:24

prize top half finish in the Premier

League after former strugglers

0:36:240:36:27

Everton beat Swansea 3-1, their

fourth win in five games. West Ham

0:36:270:36:33

could be without midfielder Manuel

Lanzini for tonight's Carabao Cup

0:36:330:36:36

quarterfinal with Arsenal after he

was charged with diving in

0:36:360:36:39

Saturday's game against Stoke. More

on all those stories at 10am.

0:36:390:36:45

Thank you.

0:36:450:36:46

Sexting, online pornography,

staying safe online,

0:36:460:36:50

transgender issues.

0:36:500:36:51

Should these topics be

included in new sex

0:36:510:36:53

and relationships education

guidelines for schools in England?

0:36:530:36:55

Guidance on how sex education should

be taught in schools hasn't changed

0:36:550:36:59

in nearly two decades

despite our rapidly changing world.

0:36:590:37:04

And so now, the Department

for Education is asking parents

0:37:040:37:06

and young people for their opinions

in an eight-week call for views

0:37:060:37:09

on what should be covered.

0:37:090:37:14

I know lots of parents watched our

programme so tell us what you think.

0:37:140:37:17

We can speak now to Haafiza Noor,

who's a 21-year-old

0:37:170:37:20

university student.

0:37:200:37:21

Toby Hollins, who's a sixth form

student, who volunteers

0:37:210:37:23

for the sexual charity Brook

and Kate Parker is the director

0:37:230:37:29

of the Schools Consent Project,

which goes into schools to teach

0:37:290:37:32

kids about the law when it comes

to things like consent and sexting.

0:37:320:37:35

And Anne Lyons is head

of the National Association

0:37:350:37:37

of Head Teachers.

0:37:370:37:38

Thank you for joining us. OK, so,

what do you think should be

0:37:380:37:44

included, Toby, that certainly

wasn't when you were taught sex

0:37:440:37:49

education?

I turned 17 last month so

the education guidelines are as old

0:37:490:37:53

as me. Obviously, the Internet, in

2000, it was a baby and it has grown

0:37:530:37:58

so there needs to be more emphasis

on the influence of the Internet,

0:37:580:38:02

the way teenagers use the Internet,

looking at online pornography and

0:38:020:38:06

the relationship there, talking to

each other online as well as needing

0:38:060:38:10

to be, I don't know, more on

consent, and as well as the way they

0:38:100:38:15

talk to each other about sex,

because there is lots of

0:38:150:38:18

misinformation.

Like what?

Pornography online is rampant so

0:38:180:38:25

they will talk about, boys

especially, talking about women in a

0:38:250:38:30

very degrading way, very

disrespectful. They need to learn

0:38:300:38:32

and be educated.

Are you happy with

the teacher doing that or is it down

0:38:320:38:38

to parents?

I think teachers should

do it because everybody's home life

0:38:380:38:43

is different, with parents, there's

religion and all kinds of different

0:38:430:38:46

factors involved. Obviously, schools

go about it a different way because

0:38:460:38:50

they have teachers, or they bring in

people from externally which is

0:38:500:38:54

good, I think some unqualified

coming in is good but at the same

0:38:540:38:57

time teachers need to be trained so

if any issues occur after that, a

0:38:570:39:01

few months later, the person that

came in has gone somewhere else so

0:39:010:39:04

teachers need to be trained to deal

with issues that arise in the

0:39:040:39:08

classroom and in the school

environment.

Haafiza, you are 21

0:39:080:39:13

now, do you remember what sex and

relationship education was like,

0:39:130:39:16

what it covered? What should it

cover now?

Well, it was more about

0:39:160:39:21

sex education when I was in school

and it was really basic.

Give us an

0:39:210:39:26

example.

It just kind of cover...

What can I say an air?

Use the

0:39:260:39:31

correct terminology!

It covered

genitalia and how to put on a

0:39:310:39:37

condom. It spoke about STDs that you

could get. It never cover things

0:39:370:39:44

like LGBT relationships or how

relationships should be. We were

0:39:440:39:48

never really told that you could...

Rather, we were never made to feel

0:39:480:39:55

like we did go to a teacher to talk

about sex and relationship. It was

0:39:550:40:00

kind of like, even in school it was

treated as to blue.

Interesting.

0:40:000:40:06

Scott is 26, he is gay, you talked

about the fact LGBT issues were

0:40:060:40:12

never mentioned at school. Scott,

hello. Watching from Glasgow, thank

0:40:120:40:18

you for talking to us. What do you

think should be included?

My problem

0:40:180:40:23

I had in school was that I was kind

of told that having a gay

0:40:230:40:30

relationship was OK but I was not

given any more support than that. I

0:40:300:40:34

was not told where I could go for

support. Whereas a lot of the

0:40:340:40:39

heterosexual pupils in my class were

told they could go to various places

0:40:390:40:47

to get information whereas I was

just left to find it out myself.

0:40:470:40:52

Interesting and had you had the

information, would it have made

0:40:520:40:57

coming out any easier?

I think it

would have made coming out easier

0:40:570:41:00

and also I think it probably would

have led to less experimentation as

0:41:000:41:05

well in terms of the things I was

getting up to at that kind of age,

0:41:050:41:12

that I probably shouldn't have been

getting up to. That is quite

0:41:120:41:19

problematic and I think it is quite

a big problem in the LGBT community.

0:41:190:41:25

What do you say to those who say it

is not for teachers to be doing it

0:41:250:41:29

in school, it is up to parents?

I

think part of that is true. I think

0:41:290:41:35

that some of its needs to come from

parents but also some of its needs

0:41:350:41:39

to come from teachers. I think a lot

of family units, there are problems

0:41:390:41:45

there with religion, problems with

other cultural aspects, that it is

0:41:450:41:51

not accepted, so it should really be

coming from teachers and obviously,

0:41:510:41:56

teachers should be trained to know

about these issues as well because

0:41:560:42:02

they may not have experienced them

in their personal life either.

Thank

0:42:020:42:05

you, Scott. Kate Parker is from the

school 's consent projects are you

0:42:050:42:11

go into schools as an external

organisation, teachers are not doing

0:42:110:42:14

this. What do you talk to the

children about?

We sending lawyers

0:42:140:42:19

and postgraduate law students to

speak to 11-18 -year-olds

0:42:190:42:23

specifically about the legal

definition of consent but also keep

0:42:230:42:27

sexual and communication offences.

Like sexting?

Yes, revenge born with

0:42:270:42:33

students of a certain age but we

also look at things like the age of

0:42:330:42:37

consent, the definition of consent,

bystander intervention, appropriate

0:42:370:42:45

responses to begin disclosure, what

to do in the event of an attack. We

0:42:450:42:48

cover a number of different topics

in an hour 's workshop, it is very

0:42:480:42:51

full but we have found sexting has

increasingly been a topic that

0:42:510:42:53

teachers and students are desperate

to talk about.

Because they don't

0:42:530:42:55

know the law? Remind our audience

what it is to either sending an

0:42:550:42:59

image of yourself naked or somebody

else receiving it. Width taking,

0:42:590:43:03

possessing or distributing an

indecent image of someone under 18

0:43:030:43:06

including yourself is a criminal

offence. And you just need someone

0:43:060:43:12

with no clothes on?

It can mean

that, it's a boring threshold in

0:43:120:43:15

law, it is a subjective assessment

of an objective understanding so

0:43:150:43:21

basically, what a member of the jury

would think wider society would

0:43:210:43:24

consider to be indecent.

But

indecent to a 13 does not really

0:43:240:43:29

mean anything.

We do it when it's

likely to be breasts, your bum, your

0:43:290:43:35

genitalia.

How many young people are

aware it is against the law?

Not

0:43:350:43:39

very many. It is a section of the

workshop where the ears prick up and

0:43:390:43:44

lots of questions, in.

Is that the

kind of thing that would be useful?

0:43:440:43:51

Yeah, I was going to say that when I

was in school, it was quite

0:43:510:43:55

outdated, sex education, and it did

not really touch on the fact we were

0:43:550:43:59

using the Internet, trading images

and so on. That is a good thing to

0:43:590:44:03

be taught now.

That is pretty...

Pervasive.

Prolific, persuasive,

0:44:030:44:10

popular, whatever you want to lose.

Can I ask you about LGBT issues,

0:44:100:44:14

something that would have been

imported for Scott and Haafiza

0:44:140:44:18

raised it and transgender issues,

should they be included in the

0:44:180:44:22

updated guidelines?

Yes, we have

been pushing for updated guidelines

0:44:220:44:26

so we welcome the consultation. What

is important and I think the key

0:44:260:44:31

phrase is age-appropriate. So I

think that is really important. We

0:44:310:44:38

would support in secondary schools,

there should be teachers who are

0:44:380:44:43

specialists in this work. In the

primary school, there needs to be

0:44:430:44:49

good training for teachers so they

can work with their class. If I give

0:44:490:44:55

you an example, in my school, in the

reception class, the children will

0:44:550:45:02

perhaps, when a parent has had a

baby, so they might bring the baby

0:45:020:45:07

in to see the children, and perhaps

they can give it a bath, and the

0:45:070:45:13

reception class will go out to a

farm, that is appropriate, the

0:45:130:45:19

beginnings of PSA chief.

A real baby

comes in and be reception did give

0:45:190:45:25

it a bath?

Know, the parent does.

I

was going to say!

The parent gives

0:45:250:45:34

it above but the children are

learning.

Yes, age-appropriate. Why

0:45:340:45:41

is your organisation saying that

LGBT issues should be included? Why

0:45:410:45:44

is it important in your view?

Because we need to be teaching our

0:45:440:45:50

young people about the world in

which they live and it is really

0:45:500:45:54

important that they know that there

are many different relationship

0:45:540:46:03

setups. I think parents need

supporting, particularly in the

0:46:030:46:07

primary school, we work closely with

parents so if we have trained

0:46:070:46:11

teachers that no appropriate ways to

teach and talk to children. -- that

0:46:110:46:19

know the appropriate ways.

And you

agree with that. Thank you for

0:46:190:46:22

joining us.

0:46:220:46:24

We'll bring you more on the greater

protection needed for home-buyers

0:46:310:46:37

amidst the shocking quality of the

new homes. Some shocking examples

0:46:370:46:41

from you this morning. Thank you.

Nick says nearly three years in, we

0:46:410:46:45

have 26 outstanding defects that the

ombudsman ordered to be put right.

0:46:450:46:50

But the builder simply ignores them.

Several of these are serious

0:46:500:46:53

breaches of building regulations.

The hot water system was never

0:46:530:46:57

commissioned, as the regulations

require and had serious errors in

0:46:570:47:00

safety systems. Drain covers

collapsed and the drains have parts

0:47:000:47:05

missing that allow rats free access

between the sewers, the grounds and

0:47:050:47:09

our flat rooves. All these things

are breaches of building regulations

0:47:090:47:13

but none of the plumbers, site

managers or building control seem to

0:47:130:47:16

have the necessary knowledge or

respect of the regulations. This is

0:47:160:47:20

the same root cause as the contempt

of regulations that led to the

0:47:200:47:25

Grenfell fire. Buying a new build

was the worst mistake of my life

0:47:250:47:30

says Nick. I would urge anyone

thinking of doing it to walk away,

0:47:300:47:33

it's an industry that is completely

out of control. Wow. Thank you very

0:47:330:47:37

much, Nick.

More messages from you throughout

0:47:370:47:41

the rest of the programme.

0:47:410:47:44

Thousands of women are sharing

their own breast milk via social

0:47:440:47:46

media groups in an effort to help

others, a BBC West Midlands

0:47:460:47:49

investigation has discovered.

0:47:490:47:51

One Facebook page has

seen its followers go up by 600%,

0:47:510:47:55

to nearly 18,000, in

less than five years.

0:47:550:47:57

The practice is often used

by mothers who aren't able

0:47:570:48:00

to produce enough breast milk

for their baby, and others

0:48:000:48:04

who produce more than

their children need.

0:48:040:48:06

But there are concerns that

because the donors aren't screened,

0:48:060:48:08

diseases like hepatitis and HIV

could be passed on in the milk.

0:48:080:48:14

We'll be talking to mums

and and an MP and a doctor,

0:48:140:48:17

but first Emma Ailes went

to meet Tara Cauchi,

0:48:170:48:22

who started using other women's

breast milk to feed her son

0:48:220:48:26

Micah after realising

she couldn't produce enough.

0:48:260:48:28

So I had intended to exclusively

breast-feed as was recommended

0:48:280:48:32

but I had required breast surgery

when I was 18 and so my milk ducts

0:48:320:48:40

had been severed a bit and I wasn't

able to produce as much milk

0:48:400:48:43

as he needed.

0:48:430:48:45

So we started to mix feed,

we introduced formula,

0:48:450:48:47

and I'm definitely not anti-formula.

0:48:470:48:52

I think that it's best, right?

0:48:520:48:53

What works.

0:48:530:48:54

So we started doing that

but he wasn't thriving.

0:48:540:48:58

He started to lose a lot of weight.

0:48:580:49:01

He dropped two

percentiles on his chart.

0:49:010:49:04

It just wasn't working,

he started getting really sore skin

0:49:040:49:07

and towards the end of that formula

journey he just got

0:49:070:49:10

covered in eczema.

0:49:100:49:14

He was having stomach issues,

he was struggling all night to poop

0:49:140:49:17

and it just wasn't a very good

time for us.

0:49:170:49:21

And it's really kind of scary,

not knowing what to feed your kids.

0:49:210:49:25

And we just thought,

well this might be a risk

0:49:250:49:28

but we definitely know

0:49:280:49:30

formula is not working so let's try

it, and we did,

0:49:300:49:32

and he's done amazing.

0:49:320:49:35

His skin has cleared up pretty

much almost completely,

0:49:350:49:37

no more stomach issues.

0:49:370:49:40

He's super active, he's very much

thriving and it's just

0:49:400:49:43

been really brilliant.

0:49:430:49:47

Why are you getting upset?

0:49:470:49:50

It just seemed like there wasn't

a lot of help through the NHS,

0:49:500:49:54

and to be able to turn to another

mother was brilliant

0:49:540:50:01

and they basically kept him alive

so we are super grateful.

0:50:010:50:09

We've had mums who have given us

milk because their babies can't

0:50:090:50:16

or won't take the bottle

so they have all this milk

0:50:160:50:19

that they saved but can't use.

0:50:190:50:22

Some mums donate because they

have a huge oversupply.

0:50:220:50:24

One of our regular donors,

she had twins and she was making

0:50:240:50:27

enough milk for triplets.

0:50:270:50:31

So the great thing about it is

you meet them, right?

0:50:310:50:33

You connect with them on Facebook

but then you go and meet them

0:50:330:50:36

face-to-face and you see their home,

and see in their eyes

0:50:360:50:40

that they are good people.

0:50:400:50:43

They just want to do

something that's helpful.

0:50:430:50:47

Let's talk to Sarah McHugh,

who donates her breast milk

0:50:470:50:56

via a Facebook group and baby

Harriett, Rebecca Poole who receives

0:50:560:51:00

milk from Sarah for Theo here,

Dr Natalie Shenker, a director

0:51:000:51:07

of a human milkbank and SNP MP

Alison Thewliss who chairs a group

0:51:070:51:15

of MPs on infant nutrition.

0:51:150:51:20

Welcome all of you. Sarah, why do

you donate milk?

Hi. So, I wanted to

0:51:200:51:26

feed Harriet but unfortunately, we

had a lot of difficulties with that

0:51:260:51:29

despite a lot of help. So I started

expressing milk to then feed Harriet

0:51:290:51:34

via bottle. But I ended up with, as

was mentioned in your little

0:51:340:51:39

introduction there, too much milk.

So I started looking into donating

0:51:390:51:44

it because otherwise it's just

throwing it down the sink really

0:51:440:51:48

which, for all my hard work and all

that good milk, would be horrible.

0:51:480:51:52

So I looked into denegotiating to

the milk banks which I do so I've

0:51:520:51:58

donated regularly to milk banks via

in terms of completing health

0:51:580:52:07

screening, having blood tests,

complying to their sterilisation

0:52:070:52:11

processes and temperature-checking

processes. But sometimes I had milk

0:52:110:52:14

and for example didn't have bottles

to put it in or for whatever reason

0:52:140:52:18

I couldn't donate it, so I did store

it in my freezer and that is when I

0:52:180:52:24

looked for the more informal routes

of donating the milk.

0:52:240:52:28

Hence Rebecca receiving your milk.

Indeed.

Tell us why it's significant

0:52:280:52:33

for you that you receive expressed

milk from another mum?

Theo when he

0:52:330:52:38

was born dropped quite a lot of

weight, from the 98th percent isle

0:52:380:52:44

down to the ninth percent isle. My

milk wasn't enough to meet his

0:52:440:52:47

demand. Knowing I myself and my

older little one who is nearly three

0:52:470:52:52

as well have milk intolerances, we

are not allergic but we do react

0:52:520:52:55

very badly to it, I didn't want to

bring Theo up on formula. So I

0:52:550:53:05

looked into milk donor, or receiving

it from a donor. I couldn't afford

0:53:050:53:10

the milk bank milk, it was too

expensive and I happened to stumble

0:53:100:53:14

across the human milk for human

babies page on Facebook, that's

0:53:140:53:18

where I met Sarah.

How do you know

the milk you receive from Sarah is

0:53:180:53:22

safe?

Lucky for me, Sarah donates to

Neal owe natal already so I know

0:53:220:53:27

she's gone through the correct

screening processes. If Sarah had

0:53:270:53:33

not been registered with that and

been through the screening process,

0:53:330:53:40

I would have asked certain questions

and would have asked for

0:53:400:53:43

certificates of testing and things

that a mum may have done.

Those

0:53:430:53:47

certificates of testing, are they

available for everybody or anybody

0:53:470:53:52

who is donating milk?

No.

No. That

is the worry?

They need to get it

0:53:520:53:57

themselves.

What do you think of

this?

It's a great thing that people

0:53:570:54:01

are willing to donate their milk and

are happy to do that, they are

0:54:010:54:05

donating to milk banks as well. I

would have concerns that if it's

0:54:050:54:08

somebody you have never met or don't

have a relationship with, that you

0:54:080:54:12

don't have any kind of sense of the

safety or the voracity of that milk

0:54:120:54:17

as well. It's not necessarily the

risk of infection which would be

0:54:170:54:21

pretty small, but it's other things

like, is the mum on any medication

0:54:210:54:26

that might affect the breast milk,

have they taken any alcohol, do they

0:54:260:54:31

have an illness themselves because

breast milk changes on a daily basis

0:54:310:54:35

as well, responding to the needs of

the baby. So you have to be

0:54:350:54:38

conscious of that. You also don't

know how it's been stored,

0:54:380:54:42

transported and whether or not that

would meet the same safety standards

0:54:420:54:45

that milk banks are required to

have.

Is it something that the

0:54:450:54:48

Government should get involved in or

be worried about?

It's something

0:54:480:54:52

they should certainly look at. There

are strict guidelines around milk

0:54:520:54:56

banking. There aren't for this kind

of voluntary sharing though. We need

0:54:560:55:00

to have a wee look at the guidance

that's there at the moment that

0:55:000:55:03

doesn't seem to be on the radar from

the questions we've asked so far.

0:55:030:55:07

It's something we need to look at

more widely in the wider context of

0:55:070:55:11

infant feeding because there isn't a

strong enough network of milk banks

0:55:110:55:15

across England. It tends to be down

to individual hospitals to decide to

0:55:150:55:19

take that up. They don't open 24-7,

so if people wanted to donate they

0:55:190:55:26

may not be able to necessarily.

Hello, Dr Shenker at the milk bank.

0:55:260:55:34

There aren't potentially enough

human Millbanks, hence this informal

0:55:340:55:37

arrangement via Facebook. What do

you think of it?

I would take issue

0:55:370:55:42

that there aren't enough milk banks,

the question is the issue of scale.

0:55:420:55:46

It's expensive to run a human milk

bank. We are operating as a social

0:55:460:55:53

enterprise outside the NHS with the

view that we can meet the demand

0:55:530:55:55

that we know is out there. Milk

banks have true derisionly been

0:55:550:56:02

there to -- traditionally been there

to provide milk to premature babies.

0:56:020:56:07

Our donors go through a process

similar to donating blood. We need a

0:56:070:56:12

regionalisation of milk banks and a

sense and strategy working with

0:56:120:56:16

government and with the UK

association for milk banking to

0:56:160:56:19

really make sure that there's

equitable provision and assured

0:56:190:56:23

provision across the country.

In the

meantime, to you accept this

0:56:230:56:27

informal network of mums getting

together to help each other which in

0:56:270:56:31

one sense is really empowering and

moving in a way, do you think that

0:56:310:56:35

is filling a demand on the other

hand is OK?

Absolutely. I mean,

0:56:350:56:38

women have done this for Millennia

and that's how our species evolved

0:56:380:56:45

is that women who couldn't

breast-feed were supported by other

0:56:450:56:48

mums in the community. We'd like to

work to bring elements of safety

0:56:480:56:52

into that to ensure babies are not

harmed in any way. Accidentally by

0:56:520:56:57

very well-meaning mothers in this

what can be a wonderful arrangement.

0:56:570:57:01

Sarah, have you ever... Sorry, go

on, Rebecca?

I was going to say, for

0:57:010:57:07

us, I firmly believe that a mother

is feeding her own baby her milk

0:57:070:57:12

would not give that milk to another

baby knowing that there was an

0:57:120:57:17

infection of any kind there. There

would be no malice whatsoever.

You

0:57:170:57:21

are probably right, but you don't

know. I mean, as Alison said, the

0:57:210:57:25

mum might be on certain medication

which might have an effect on the

0:57:250:57:29

breast milk. We'd all like to think

mums are kind and want to help other

0:57:290:57:33

mums.

There is the aspect they may

not know, for example, if they are

0:57:330:57:37

suffering with or have a viral

inFCion. They may not know. But the

0:57:370:57:42

risks are minimal. There is research

out there to show that, I mean

0:57:420:57:50

maximum of 20% chance that you could

catch a virus through the feeding

0:57:500:57:55

aspect. So when you make that

informed decision and have the open

0:57:550:57:59

discussion, so me and Sarah had a

good chat, if I wasn't receiving

0:57:590:58:04

milk from Sarah and selected another

mum, the conversations would have

0:58:040:58:08

been brutal to an extent.

In what

way, what would you have asked?

I

0:58:080:58:13

would want to know personally gluten

and dairy medications, I would want

0:58:130:58:17

to visit the house, so I want to go

and say hi to them, see what their

0:58:170:58:21

environment is like, my gut would

then start giving me warning signs

0:58:210:58:24

if there were any issues.

OK. Well,

thank you all of you, I'm really

0:58:240:58:29

grateful for you talking to us

today. Thank you so much. Harriet's

0:58:290:58:32

been a delight, she's been so well

behaved. Let me tell you, Rebecca,

0:58:320:58:37

we have never had a sleeping baby on

this programme before, usually

0:58:370:58:40

babies run amok in the studio and we

love it! We also love sleeping Theos

0:58:400:58:45

as well. Thank you very much for

your time.

0:58:450:58:50

We'll bring you the latest news and

sport in a moment. Let me bring you

0:58:520:58:56

this news - a prisoner called Paul

Black who wants smoking in jails to

0:58:560:59:02

be a criminal offence has lost his

legal battle at the Supreme Court.

0:59:020:59:07

We'll bring you more reaction to

that in the next hour of the

0:59:070:59:10

programme. But an inmate called Paul

Black who wants smoking in jails to

0:59:100:59:16

be made a criminal offence lost his

battle at the Supreme Court. He was

0:59:160:59:20

concerned about his own exposure to

second hand smoke and he wanted

0:59:200:59:25

illicit lighting up in jails to be a

criminal offence, wanted the same

0:59:250:59:28

level of protection from the risks

posed by passive smoking as

0:59:280:59:33

"non-smokers living in the wider

community" but has lost his case.

0:59:330:59:37

The latest weather now. It's way

colder today Matt, what is going

0:59:370:59:42

The latest weather now. It's way

colder today Matt, what is going on?

0:59:420:59:42

It certainly is. We have had a chill

across the country this morning,

0:59:420:59:47

particularly for England. The fog we

saw overnight has lifted quickly but

0:59:470:59:50

the frost and the ice is around.

Lovely shots across some parts of

0:59:500:59:54

England at the moment but on the

pavements and roads, it's slippy and

0:59:540:59:59

a big temperature contrast. Minus

four in Bournemouth but almost 20

0:59:591:00:04

degrees warmer in Highland Scotland

at 15 at the moment. The temperature

1:00:041:00:07

contrasts will exist to a certain

degree through today. The reason

1:00:071:00:11

it's warmer in Scotland and Northern

Ireland, we have south-west winds

1:00:111:00:13

here, a lot more cloud, so

temperatures didn't drop much

1:00:131:00:17

through the night. The temperatures

will rise in the Moray Firth later

1:00:171:00:23

on. Increased amounts of cloud in

northern England and the Midlands. A

1:00:231:00:29

few Lyngering fog patches there.

They Lynger in East Anglia.

1:00:291:00:33

Temperatures only around four or

five, as opposed to 14 in the Moray

1:00:331:00:37

Firth.

Into tonight, a lot more cloud

1:00:371:00:43

around. Victoria will be happy, it

won't be as cold out there. Wet and

1:00:431:00:50

windy weather spread across Northern

Ireland and Scotland. Drizzle for

1:00:501:00:53

England and Wales, misty over the

hills and whilst the odd pocket of

1:00:531:00:56

frost and fog is possible with

outbreaks to the east of England and

1:00:561:00:59

later in the north-west of Scotland,

most will be frost-free. A damp

1:00:591:01:03

start for early risers, southern

Scotland and Northern Ireland. That

1:01:031:01:05

patchy rain and drizzle moves into

the north and North Wales through

1:01:051:01:08

the day. Gloomy through the

afternoon. To the south of it, a lot

1:01:081:01:13

more cloud than we have been used

to. A few cloud breaks but it will

1:01:131:01:16

be milder than we have seen so far

and still faring not too bad in

1:01:161:01:20

Scotland and Northern Ireland as far

as temperatures are concerned. Here,

1:01:201:01:23

a better chance of sunshine. Into

Thursday, the weather front is

1:01:231:01:27

further south so a few spots of rain

and drizzle. Mild weather in the

1:01:271:01:31

south. Brighter in the north but it

will feel colder and there could be

1:01:311:01:35

some frost around through Thursday

night into Friday morning still.

1:01:351:01:39

That will gradually give way to

milder weather through the weekend.

1:01:391:01:42

Christmas Day chart, at the moment,

it could change, but wet and windy

1:01:421:01:47

weather spreading across England and

Wales and turning colder and there

1:01:471:01:50

could be some wintry showers.

1:01:501:01:53

Hello, it's Tuesday, it's 10

o'clock, I'm Victoria Derbyshire.

1:01:531:01:57

This morning: "uninhabitable" new

built homes with countless problems.

1:01:571:02:02

We hear calls for greater protection

for home-buyers amid growing

1:02:021:02:07

concerns about the quality

of some new-build homes.

1:02:071:02:09

We're in a position where one,

it's not sellable and two,

1:02:091:02:15

we've been told it's not inhabitable

either, so we've...

1:02:151:02:18

Well, we've lost everything.

1:02:181:02:20

So many of you getting in touch

to share the problems

1:02:201:02:23

you've experienced.

1:02:231:02:26

We'll hear from some

of you in around 10 minutes' time.

1:02:261:02:28

Also on the programme -

the grandparents of a four-year-old

1:02:281:02:32

girl who's been missing since May

plead for her safe return.

1:02:321:02:37

Elliana Shand is thought

to be with her mother,

1:02:371:02:40

who has schizophrenia and,

according to a judge,

1:02:401:02:42

poses a very real risk

to her daughter's safety.

1:02:421:02:45

I do have a bizarre understanding

of why they'd do it.

1:02:451:02:49

I don't agree with it but I do

understand why the did it.

1:02:491:02:52

I don't agree with it but I do

understand why they did it.

1:02:521:02:55

But it's not in the child's interest

and it's certainly not

1:02:551:02:58

in Jessica's interest.

1:02:581:03:01

The full interview before 11am.

1:03:011:03:03

And we are shortly expecting

the sentencing of reality TV star

1:03:031:03:08

Ferne McCann's ex-boyfriend

Arthur Collins, who threw

1:03:081:03:11

acid over a group of men

in an East London nightclub.

1:03:111:03:13

We'll bring you that when we get it.

1:03:131:03:17

Good morning.

1:03:211:03:23

Here's Ben Brown in the BBC Newsroom

with a summary of today's news.

1:03:231:03:26

Four men from South Yorkshire

and Derbyshire have been arrested

1:03:261:03:30

on suspicion of terrorism offences.

1:03:301:03:33

Three of the men, who are aged 22,

36 and 41, were arrested

1:03:331:03:36

at their homes in Sheffield.

1:03:361:03:39

A fourth man, who's 31, was arrested

at an address in Chesterfield.

1:03:391:03:43

All of the men have been

taken to a police station

1:03:431:03:46

in West Yorkshire for questioning.

1:03:461:03:47

Investigators say a train

which crashed in the US state

1:03:471:03:52

of Washington, killing three people,

was travelling at 80 mph

1:03:521:03:55

in a 30 mph zone.

1:03:551:03:57

Around 70 people were injured,

ten seriously, when the train

1:03:571:03:59

plunged off a bridge

onto a motorway below.

1:03:591:04:08

Preliminary indications are that the

train was travelling at 80 mph in a

1:04:081:04:13

30 mph track.

1:04:131:04:15

The train was a 12-car train and it

had a locomotive both

1:04:151:04:18

in the front and back.

1:04:181:04:21

Amtrak estimates that 80 passengers

were on the train with three crew

1:04:211:04:26

and two service personnel

in the cafe car.

1:04:261:04:31

The crew went on duty at 5am

and the train departed

1:04:311:04:34

at 6am this morning.

1:04:341:04:40

There were two stops

and the last stop was 18 miles

1:04:401:04:43

prior to the accident.

1:04:431:04:48

Parents, teachers and young people

in England are being asked

1:04:481:04:51

to suggest what should be included

in new guidelines for

1:04:511:04:53

teaching children about

sex and relationships.

1:04:531:04:54

The current guidelines have not been

updated since the year 2000

1:04:541:04:57

and don't address issues such

as sexting and online pornography.

1:04:571:05:01

Ministers say this is

"unacceptable" and want

1:05:011:05:02

new guidance for autumn 2019.

1:05:021:05:07

There are calls for greater

protection for homebuyers

1:05:071:05:09

amid growing concerns

about the quality of

1:05:091:05:12

some new-build homes.

1:05:121:05:15

This programme has heard from people

who bought properties from major

1:05:151:05:18

builders and then experienced

serious problems shortly

1:05:181:05:20

after moving in.

1:05:201:05:24

Campaigners say that in such cases,

buyers often find they are powerless

1:05:241:05:27

to insist that builders

correct the faults.

1:05:271:05:37

The Royal Navy's new £3 billion

aircraft carrier HMS Queen Elizabeth

1:05:371:05:41

is leaking. The future flagship

commode was commissioned by the

1:05:411:05:44

Queen lesson two weeks ago, as a

problem with one of the propeller

1:05:441:05:47

shafts. The fault was first

identified during sea trials. A

1:05:471:05:51

spokesman says the aircraft carrier

was scheduled for repair and will be

1:05:511:05:55

sailing again early in the New Year.

1:05:551:05:57

The grandparents of a four-year-old

girl who has been missing since May

1:05:571:06:00

have appealed for

help in finding her.

1:06:001:06:02

Elliana Shand,

who celebrates her birthday today,

1:06:021:06:05

went missing from her home

in the summer.

1:06:051:06:10

Her grandparents' appeal comes

after evidence suggests

1:06:101:06:12

she is travelling with her mother,

who has schizophrenia.

1:06:121:06:15

And we'll have much more on this

story at around 10.30 when we'll be

1:06:151:06:19

hearing from Elliana's grandparents,

who will explain why they've gone

1:06:191:06:25

public with their appeal for help.

1:06:251:06:31

The government is to outline

measures to tackle race bias in the

1:06:311:06:33

criminal justice system in England

and Wales following a report from

1:06:331:06:36

Labour MP David Lammy which found

the system discriminates against

1:06:361:06:39

people from ethnic minority

backgrounds. The Justice Secretary

1:06:391:06:42

David Lidington says work will be

done on each of the 35

1:06:421:06:48

recommendations but it is understood

a proposal aimed at boosting ethnic

1:06:481:06:51

diversity among the judiciary has

not been accepted. In a few minutes,

1:06:511:06:57

we will be speaking to Jeremy Crook,

who was part of David Lammy's panel

1:06:571:07:02

and help produce the report.

1:07:021:07:04

That's a summary of the latest BBC

News - more at 10.30.

1:07:041:07:10

We're going to talk to some of you

around the country about the

1:07:101:07:13

problems you have had with new-build

homes so stay tuned. Get in touch an

1:07:131:07:18

e-mail, Twitter, WhatsApp and

Facebook, which is growing in

1:07:181:07:25

popularity, thanks to you.

1:07:251:07:28

Here's some sport now with Holly.

1:07:281:07:31

We start with the news an

investigation is underway following

1:07:311:07:34

the allegations of doping against

the coach and agent of world

1:07:341:07:37

champion sprinter Justin Gatlin. The

Telegraph alleges Robert Wagner, and

1:07:371:07:42

agent linked to Justin Gatlin, that

undercover reporter 's performance

1:07:421:07:47

enhancing drugs while Justin

Gatlin's coach former Olympic gold

1:07:471:07:50

medallist Dennis Mitchell told

reporters athletes can get away with

1:07:501:07:53

doping because the drugs they use

cannot be detected by tests. The

1:07:531:07:57

Telegraph said this video is

Waggoner responding to questions by

1:07:571:08:01

an undercover reporter over whether

he or Mitchell have recent

1:08:011:08:04

experience of using performance

enhancing drugs. Both men deny the

1:08:041:08:06

allegations.

1:08:061:08:08

That's my understanding but I don't

want to make assumptions.

IAAF

1:08:411:08:46

president Lord Coe has said the

allegations are extremely serious

1:08:461:08:50

and the independent athletics

integrity unit will investigate.

1:08:501:08:53

Justin Gatlin has responded on

social media this morning,

1:08:531:08:57

vehemently denying any involvement

and saying he is shocked and

1:08:571:09:02

surprised at the doping allegations

and he has fired his coach,

1:09:021:09:06

Mitchell, as soon as he found out

about this.

1:09:061:09:11

Everton manager Sam Allardyce says

he is confident the club can finish

1:09:111:09:14

in the top half of the perennially

this season after they made it four

1:09:141:09:17

wins in five games with victory over

Swansea last night. This stunning

1:09:171:09:22

strike from Gylfi Sigurdsson against

his old club put the hosts 2-1 up

1:09:221:09:28

and Wayne Rooney got a second-half

penalty, his tent of the season. The

1:09:281:09:32

former England captain missed a

penalty in the first half, which

1:09:321:09:35

Dominic Calvert-Lewin followed up.

Everton are now ninth.

We have got

1:09:351:09:41

to try and get a result against

Chelsea, then we will really know

1:09:411:09:48

what we are made of. With this

confidence, if we can go and get a

1:09:481:09:53

result against Chelsea, on Saturday,

then we are really going on the

1:09:531:09:59

right track for finishing in the top

half, as high as we can. So let's C

1:09:591:10:05

of the lads can pull it out of the

bag.

We had a good amount of the

1:10:051:10:09

ball, created some good chances,

played some good football, and yes,

1:10:091:10:13

the mood in the dressing room was

very flat. You know, we're bottom of

1:10:131:10:18

the table, 12 points, got to focus

on getting to 15 at the halfway

1:10:181:10:22

point. We know what we have got to

do for the second half of the season

1:10:221:10:25

then.

1:10:251:10:27

This time yesterday,

England's Ashes hopes had

1:10:271:10:37

vanished as they went 3-0 down

in the five match series.

1:10:371:10:40

Captain Joe Root says he has backed

1:10:401:10:42

senior players to continue

in the team next year.

1:10:421:10:44

Head coach Trevor Bayliss's role

is also is under scrutiny but does

1:10:441:10:47

he still think he's the man

to be in charge?

1:10:471:10:49

I think I am. You may not but I

think our performances have done

1:10:491:10:52

pretty well over the last couple.

So, yeah, that's the people above my

1:10:521:10:58

grey break -- above my pay grade to

make that decision so we will leave

1:10:581:11:03

it up to them.

For now, back to you.

Thank you.

1:11:031:11:09

Looking at Twitter and seeing that

Buddy says," if you are teaching sex

1:11:091:11:16

education to teenagers, it is a bit

late".

1:11:161:11:19

Gas leaks, damp, holes in the floor

and cracks in the walls -

1:11:201:11:23

not things you'd expect

to experience when moving

1:11:231:11:25

into a brand new home.

1:11:251:11:26

But this programme has heard

from people who bought

1:11:261:11:29

from big name builders,

only to uncover hundreds of things

1:11:291:11:31

wrong with the property just weeks

after they moved in.

1:11:311:11:33

Some even discovered

major structural defects.

1:11:331:11:35

Campaigners say that when people

do experience issues,

1:11:351:11:37

they can find themselves powerless

to force the builder

1:11:371:11:43

to put things right,

and warn that the quality

1:11:431:11:46

and workmanship of homes being built

has drastically dropped,

1:11:461:11:48

in some cases to shocking levels.

1:11:481:11:49

We spoke to one woman who was told

by an independent surveyor

1:11:491:11:52

that her new home was uninhabitable,

less than a year after moving in.

1:11:521:11:57

We bought you Emma Ailes' full

report earlier in the programme -

1:11:571:11:59

here's a short extract.

1:11:591:12:01

It's just broken me

and I don't think they care

1:12:011:12:03

that they've broken me,

1:12:031:12:06

and I can't believe how unlucky

we've been to be in this position

1:12:061:12:09

when it was supposed to be

completely different.

1:12:091:12:12

It's fairly deep,

about two foot down.

1:12:231:12:26

Slugs, worms, beetles, spiders...

1:12:261:12:32

And they have their own

personal entrance and exit

1:12:321:12:37

route to our house.

1:12:371:12:41

We had a leak on Sunday that's just

drenched the walls and ceiling,

1:12:421:12:47

and nothing has been fixed

and we are just left with a hole.

1:12:471:12:52

We've got cracks running down and it

seems to be cracking

1:12:521:12:55

from up by the roof.

1:12:551:12:59

This crack was here pretty much

from when we moved in.

1:12:591:13:01

There must be some kind

of movement going on.

1:13:011:13:08

I'm not crying, although I am cross.

1:13:081:13:12

The quality of workmanship

is getting worse in the industry,

1:13:401:13:46

and the only one-word answer to how

it is, is atrocious.

1:13:461:13:49

How people can walk away and give

someone the keys to their home

1:13:491:13:53

when there's a great big hole

in the wall or the porch roof isn't

1:13:531:13:57

finished or something

I don't understand.

1:13:571:14:00

I don't know how they can go

home and sleep nights

1:14:001:14:02

doing that to people.

1:14:021:14:04

It's just not right.

1:14:041:14:08

From the chief executive

in the boardroom to the man on site

1:14:081:14:11

sweeping up after the trades,

no one cares and no one

1:14:111:14:14

in the process is really thoroughly

checking that the quality

1:14:141:14:22

is going to be there

and the buildings and houses comply

1:14:221:14:25

with current building regulations

and warranty standards.

1:14:251:14:28

On Karen Stacey Pope's issues -

the house-builder Bovis says it's

1:14:421:14:45

absolutely determined to deliver

a quality home for Karen,

1:14:451:14:49

that the work had stalled

at different stages this year

1:14:491:14:54

because she had not given authority

for them to proceed, but it's

1:14:541:14:57

confident the work it proposes

will sort the problems.

1:14:571:14:59

We can now speak to Sally Carter.

1:14:591:15:02

She bought a three-bedroom home

from Bellway three years ago

1:15:021:15:05

in Liverpool for £168,000.

1:15:051:15:06

She says she had problems

within weeks of moving

1:15:061:15:10

in that she is still

fighting to get fixed.

1:15:101:15:13

Sarah McMonagle from the Federation

of Master Builders.

1:15:131:15:17

And to Paula Higgins,

founder of the Home Owners Alliance.

1:15:171:15:20

Welcome all of you. Sally, first

time buyer, you bought your home

1:15:251:15:30

using right-to-buy. Why a new build?

No problems having to fix up, we

1:15:301:15:35

could just live in.

How much

research did you do beforehand?

Not

1:15:351:15:38

that much research. We actually went

to look for somewhere to rent and

1:15:381:15:43

then ended up finding a Bellway

estate close to where we wanted.

Did

1:15:431:15:47

you get a survey for a new-build?

Yes.

That showed what?

No problems.

1:15:471:15:54

They did all of the house is built

on, clay and stuff like that.

But

1:15:541:15:58

within weeks of moving in you were

having problems. What was going on?

1:15:581:16:05

Within the first month we reported a

leak in our kitchen which has only

1:16:051:16:10

just been fixed properly last month.

Now the kitchen's rotten in certain

1:16:101:16:13

areas. We need plaster board

replacing which they are refusing to

1:16:131:16:18

replace, they are saying it absorbs

water so it's fine. They agreed to

1:16:181:16:24

replace the kitchen unit doors

because one of them is rotten. It's

1:16:241:16:27

an ongoing battle to get anything

done.

A spokesperson for Bellway

1:16:271:16:32

told us: They've dealt with every

problem and rectified them all.

No.

1:16:321:16:37

We have reported them to the

regulators over our garden problem.

1:16:371:16:41

It took them nine months to replace

that when we first initially paid

1:16:411:16:45

for it but it's still water logged

and damaged. On top of our property

1:16:451:16:50

price we paid £645 for our garden to

be done and it's just a bog.

Because

1:16:501:16:54

it's flooded?

Yes. Apparently they

are only responsible for the first

1:16:541:17:00

three metres of our garden.

OK. That

is probably in a contract somewhere

1:17:001:17:03

isn't it?

The regulators have

confirmed that is true.

OK. But

1:17:031:17:08

presumably you didn't notice that?

No.

But you weren't expecting there

1:17:081:17:11

to be any problems anyway?

Also they

built the garden, if they are not

1:17:111:17:16

responsible for it, who is.

Bellway

say they have dealt with every

1:17:161:17:21

problem and rectified them all. Tell

us about the stress involved when

1:17:211:17:24

things go wrong?

It's exhausting.

You contact them, they promise

1:17:241:17:29

they'll call you back, it's days and

you are chasing them again. We have

1:17:291:17:32

sent so many e-mails. Yesterday I

rang them seven times after we had a

1:17:321:17:36

leak in our hallway. They just don't

get back to you, it's like they

1:17:361:17:40

don't care.

But they have rectified

some problems?

Yes. They have fixed

1:17:401:17:45

small problems, but in fixing some

problems they have damaged stuff and

1:17:451:17:50

that's taken months to get fixed.

New homes are guaranteed by the

1:17:501:17:53

builder for two years, most come

with a ten-year warranty from the

1:17:531:17:58

national house building council. Has

that been any use to you?

To be

1:17:581:18:03

honest, we only went to the new

homes building council a month ago

1:18:031:18:06

because we knew we weren't going to

get anywhere with the garden.

1:18:061:18:10

Bellway are communicating with us

about the kitchen but we have asked

1:18:101:18:15

them about the garden and they are

ignoring the e-mails, I chase them

1:18:151:18:19

again and they say they are only

responsible for the first three

1:18:191:18:22

metres.

Sarah from the National

Federation of House builders. You

1:18:221:18:28

represent smaller developers, is

that correct?

Yes.

Are you going to

1:18:281:18:30

tell me this never happens with

smaller developers or are you going

1:18:301:18:35

to acknowledge it does happen?

It

can happen. We did some research

1:18:351:18:41

last month showing that you are

twice as likely to be satisfied with

1:18:411:18:44

the quality of your new home if you

buy it from an SME house builder.

1:18:441:18:50

SME?

Small and medium-sized, sorry.

The issue tends to be more of a

1:18:501:18:57

problem when you are building from a

large house builder like Sally has.

1:18:571:19:00

It's not good for the reputation

full stop is it?

No and we have an

1:19:001:19:05

image problem which is why we have a

skills shortage. Across-the-board,

1:19:051:19:09

people think new house building is

less high quality than what we were

1:19:091:19:12

building say a hundred years ago.

That's something we need to address.

1:19:121:19:15

OK. Paula, is it true you have more

protection as a consumer if you buy

1:19:151:19:21

a toaster compared to buying a new

build home?

Very much so. You get

1:19:211:19:26

this contract which you can't read

and don't even get a copy of the

1:19:261:19:30

plan. When you want to complain and

get fixed, you can't. If they are

1:19:301:19:44

not coming to get things fixed, let

the house buyer keep some money

1:19:441:19:49

back. It's an absolute mess the way

the consumer rights and after-care

1:19:491:19:54

service is.

I spoke to a

Conservative MP earlier who said she

1:19:541:19:58

thought it was a problem when I put

this to her that building inspectors

1:19:581:20:01

are too close to some of the big

developers. She thought that was an

1:20:011:20:07

issue, too cosy. What do you think?

I think the problem is that

1:20:071:20:14

consumers think the inspections and

third party inspections, they're

1:20:141:20:18

feeling that they have some rights,

but it doesn't really happen. It's a

1:20:181:20:23

varied spot check. Things go wrong,

it's up to the builder to put things

1:20:231:20:26

right and it's not the inspectors,

you can't go back to them and say,

1:20:261:20:31

this hasn't met minimum building

standards, so there needs to be

1:20:311:20:33

something done.

What is your advice

for people who, and we have heard

1:20:331:20:38

from so many morning across the

country, all sorts of different

1:20:381:20:41

developers, what should they do if

there is a problem, they are not

1:20:411:20:44

getting any help from the

developers, where do they go next?

1:20:441:20:48

It's difficult because there is lots

of standards redress things. They

1:20:481:20:55

don't even bother going because the

average payout was £639 for massive,

1:20:551:21:00

massive problems. We say people

should get an independent inspection

1:21:001:21:06

done or survey, within the first two

years. If you have somebody on your

1:21:061:21:10

side, the expert witness side, they

might help you get things right. But

1:21:101:21:15

eventually people are so desperate,

they are coming to places wanting to

1:21:151:21:18

be heard. We are asking Government

to take a look at, it's not just

1:21:181:21:23

about quantity of homes, but it's

about the quality and the whole

1:21:231:21:26

sector needs to be looked at.

Yes.

That is how bad it is, people are

1:21:261:21:30

coming to journalists. That's how

desperate it is. Nick is in

1:21:301:21:34

Winchester. Karen is in Leicester.

They've been watching the programme

1:21:341:21:38

this morning. Thank you very much

for talking to us. Nick you moved

1:21:381:21:41

into a new build three years ago,

how's it been?

Pretty miserable

1:21:411:21:46

actually. Three years in, we have 26

defects that were identified and

1:21:461:21:55

ordered to be rectified by the NHBC.

The national house building council?

1:21:551:22:00

That's right. And they've not put

any of these things right yet. That

1:22:001:22:11

includes serious breaches of

building regulations. Key safety

1:22:111:22:18

fixtures are missing, problems with

plumbing, and there's wastage from

1:22:181:22:26

missing insulation in the home. It's

been an enormous battle to get

1:22:261:22:32

anywhere at all with this.

OK. How

frustrating is it?

Well, it's

1:22:321:22:41

completely maddening. I spend hours

every week and have done for three

1:22:411:22:46

years getting reports which are then

ignored, getting the NHBC on board

1:22:461:22:53

and then they are unable to get

builders to put things right. I

1:22:531:22:56

think a big part of it is that

there's just not enough knowledge in

1:22:561:23:01

the industry from the installers

through to the site managers and

1:23:011:23:04

even through to building control of

what the regulations actually mean.

1:23:041:23:08

So...

That is alarming isn't it? If

that is genuinely the case that, is

1:23:081:23:13

alarming?

Yes. I've certainly seen

several plumbers for example and a

1:23:131:23:20

couple of site managers who we are

quite unaware of the regulations.

1:23:201:23:24

Obviously they've been installing

systems of the kind that we have

1:23:241:23:27

here for a whole career without ever

doing it right.

1:23:271:23:29

Wow. Let me bring in Karen, you are

in Leicester, how are you, good

1:23:291:23:34

morning?

Hello.

Thank you for

talking to us, tell us about your

1:23:341:23:39

own situation?

We found problems the

first day we moved in. We looked at

1:23:391:23:45

the outside walls and they are in a

nutshell, not built through NHBC

1:23:451:23:52

technical requirements or

specifications.

How did you know

1:23:521:23:54

that on day one?

We stood outside

and the house just didn't look

1:23:541:23:58

right. It was wobbly, the mortar

lines didn't line up, some were

1:23:581:24:04

thick, some were thin, you could see

bulges in the brick work and we

1:24:041:24:08

thought, you know what, we can't

articulate this ourselves, we need

1:24:081:24:11

professional help. So we engaged a

building inspector, he did a snag

1:24:111:24:17

report inside and out, but the main

problem we have had to deal with is

1:24:171:24:23

the outside which we have had

problems with.

1:24:231:24:30

PROBLEM WITH SOUND.

So hang on, you paid for two

1:24:301:24:35

independent reports?

Yes.

And you

have to do that in order to prove to

1:24:351:24:40

the builders that there's a problem

with the building work?

Yes. They

1:24:401:24:44

just don't seem to understand. They

don't seem to be able to understand

1:24:441:24:47

the contents of the reports. They

come back to us asking us for

1:24:471:24:53

clarification of the points that are

made in the report which is really,

1:24:531:24:57

really worrying. If they don't

understand the regulations, why on

1:24:571:25:00

earth are they building houses?

It's

real stress for you isn't it, Karen,

1:25:001:25:06

it's obvious.

It's been an absolute

nightmare, several of my neighbours

1:25:061:25:10

too. We are all battling different

things and we just get nowhere.

1:25:101:25:23

PROBLEM WITH SOUND.

We paid for this. Our neighbours

1:25:231:25:34

have had building societies that

aren't bothered that the homes

1:25:341:25:38

they've paid for aren't fit for

purpose. It's so upsetting. The

1:25:381:25:43

whole estate here is in a right

mess.

I'm really sorry to hear that,

1:25:431:25:47

Karen. Thank you for coming on the

programme and Nick as well. We wish

1:25:471:25:51

you all the best.

The complaint

procedure, you get nowhere. It wears

1:25:511:25:56

you down. A lot of the young couples

around us, they give up. They have

1:25:561:26:02

to go to work. They don't have time

to complain. I've spent hours a week

1:26:021:26:09

fighting these people. The NHBC is

in their pocket, it's just a battle.

1:26:091:26:16

OK. I'm sure the NHBC would deny

that, but I hear what you are

1:26:161:26:22

saying. Let me read a statement

which will have no consolation for

1:26:221:26:26

you, I know that, but I'm going to

read it from th Department of

1:26:261:26:31

Communities and Local Government

anyway. : The Government is looking

1:26:311:26:35

at bold options to improve redress,

including housing where there should

1:26:351:26:40

be a single ombudsman. It could help

drive up stunned Ards in the

1:26:401:26:45

industry and increase protection for

consumers. Thank you all very much

1:26:451:26:49

for coming on the programme. Thank

you.

1:26:491:26:51

The government has outlined steps

to tackle "race bias"

1:26:531:26:55

in the criminal justice system

in England and Wales.

1:26:551:26:58

It follows a report from Labour MP

David Lammy, which found the system

1:26:581:27:01

discriminated against people

from ethnic minority backgrounds.

1:27:011:27:03

That review, published in September,

said that people from black,

1:27:031:27:07

Asian and minority ethnic

backgrounds make up 25%

1:27:071:27:12

of the prison population and 41%

of the youth justice system,

1:27:121:27:16

but only 14% of the

general population.

1:27:161:27:19

David Lammy made 35 recommendations

to increase fairness,

1:27:191:27:23

transparency and trust.

1:27:231:27:25

But we already know one

will not be acted upon -

1:27:251:27:28

the proposal for a national target

on the ethnic makeup

1:27:281:27:31

of the judiciary.

1:27:311:27:33

Currently 11% of magistrates

and 7% of judges are from

1:27:331:27:37

a minority ethnic background.

1:27:371:27:40

We can speak now to

Nequela Whitterker.

1:27:401:27:42

She's a former gang member

turned author who now

1:27:421:27:45

works with young people.

1:27:451:27:47

Jeremy Crook is from the Black

Training and Enterprise group,

1:27:471:27:51

who campaign for equal opportunities

and was part of David Lammy's expert

1:27:511:27:54

panel who produced the report.

1:27:541:27:56

And joining us from his court

chamber is Peter Herbert.

1:27:561:27:59

He's a judge and chair

of the Society of Black Lawyers.

1:27:591:28:07

Hi all of you. Thank you for coming

in. I'm going to ask you about the

1:28:071:28:10

proposal that won't be acted upon,

this sort of quota system in terms

1:28:101:28:16

of shaking up the judiciary, if I

can put it like that. How do you

1:28:161:28:19

respond to that?

It's very hard.

It's hard for people of colour to

1:28:191:28:25

even get in there. As you notice,

the prison system, the magistrates

1:28:251:28:31

system is all forms of white males

predominantly. At the moment, it's,

1:28:311:28:37

to shape change, we need to have

discussions and tap into people like

1:28:371:28:41

us, active members of the community

who're doing active work behind

1:28:411:28:44

this. But at the moment, we don't

seem to have a voice or platform for

1:28:441:28:48

us to be able to get through the

gateways.

Jeremy, what is your

1:28:481:28:52

reaction to this particular

recommendation which we know is

1:28:521:28:55

definitely not going to happen?

It's

an important recommendation. The

1:28:551:28:59

judiciary should reflect society so

setting a target over nearly ten

1:28:591:29:02

years to have 40% of judges from BM

E-bacc grounds is not overly

1:29:021:29:08

ambitious, so it's important the

Government reconsiders that target

1:29:081:29:11

and the judiciary and makes sure the

whole system reflects society.

Peter

1:29:111:29:16

Herbert, hello.

Good morning. I'm

not speaking in any traditional

1:29:161:29:23

capacity, just as the chair of the

Society of Black lawyers.

Fair

1:29:231:29:26

enough. What is your reaction to the

fact that that won't be acted upon?

1:29:261:29:32

It's deeply disappointed. The

Government are not serious about

1:29:321:29:37

adopting the Lammy recommendations.

We have been asking about this since

1:29:371:29:41

we met Lord McKay in December 1988,

this is long overdue and discipline

1:29:411:29:48

needs to have a target for the

recruitment of BMA judges because

1:29:481:29:56

the Supreme Court downwards needs to

have reviews for those sitting in

1:29:561:29:59

judgment.

Kung of conceivable

reasons why a target system is not

1:29:591:30:05

going to be introduced?

Well, there

is no good reason. If the targets

1:30:051:30:10

were introduced across the public

sector after the Stephen Lawrence

1:30:101:30:14

inquiry, it made an enormous

difference to the recruitment of BME

1:30:141:30:20

professionals and lay people

across-the-board. The magistrates

1:30:201:30:24

and judiciary is no different. You

have to have a target to work

1:30:241:30:27

towards. One thing which we think

has not been adepresed by the

1:30:271:30:31

Government is the reform of the

sentencing guidelines council which

1:30:311:30:36

sets the parameters of defendants

and also the need to monitor

1:30:361:30:40

sentencing decisions by each court

centre. You must have that,

1:30:401:30:44

otherwise you won't know whether any

progress has been made or not.

1:30:441:30:51

Wright

the government has targets in

place for ethnic minority employment

1:30:511:30:55

in the country to achieve 20% by

2020 so there are targets in place

1:30:551:31:00

in different areas of society and

the workforce. I don't see why they

1:31:001:31:03

can't adopt it for the judiciary.

To

be fair, the Justice Secretary said

1:31:031:31:09

that the government is responding

positively to all of the enquiries,

1:31:091:31:13

-- enquiry macro's 35

recommendations but this one they

1:31:131:31:16

don't believe setting targets is the

right way to tackle

1:31:161:31:20

underrepresentation in the

judiciary. You accept they will

1:31:201:31:22

follow through with the others?

It's

nice they will follow through with

1:31:221:31:26

the others but this is the main one,

I made up that 14% of the criminal

1:31:261:31:31

system after certain stage and it

would have been nice to see someone

1:31:311:31:34

in the courtroom or a magistrate who

represented me, there was no one who

1:31:341:31:39

represented my background, no BME, I

was incarcerated for four years and

1:31:391:31:42

there was no one in the prison

system I could relate to so it is

1:31:421:31:46

important.

Is that imported for

rehabilitation?

How can you

1:31:461:31:52

rehabilitate someone you relate to?

It was having more people in there

1:31:521:31:56

you can relate to and open up to and

for me it was colour, to be able to

1:31:561:32:00

find someone relate able of colour

who identified with that and not

1:32:001:32:05

being able to identify or touch base

with that makes you feel like, how

1:32:051:32:09

does the system rehabilitate

somebody if they don't identify the

1:32:091:32:12

main need which is our colour, our

race, people to represent our voice.

1:32:121:32:19

Yes, and we certainly need more

prison officers, it is not just

1:32:191:32:22

judges, it is police and prison

officers and probation officers, we

1:32:221:32:26

need to make sure they are

representative of the country and

1:32:261:32:29

14% is the bare minimum as far as

I'm concerned. All the

1:32:291:32:33

recommendations are important. We

met with the Secretary of State

1:32:331:32:36

yesterday and he says he is

committed to implementing the

1:32:361:32:39

recommendations except that one, the

other 34 are crucial.

Give the

1:32:391:32:48

audience an idea of some of the

other recommendations.

To increase

1:32:481:32:50

the workforce diversity of prison

officers, for example, but we also

1:32:501:32:53

want to make sure people are treated

fairly and equally in prison and in

1:32:531:32:55

the community by the system to make

sure all outcomes are fair for

1:32:551:32:58

everyone and we need the government

to act on recommendations. They will

1:32:581:33:01

put in place a high-level board at

it needs to have external input from

1:33:011:33:06

experts and organisation like

Nequela and other people to make

1:33:061:33:09

sure there's an external voice and a

critical framework.

Peter Herbert,

1:33:091:33:14

do you acknowledge that it looks

like 34 out of 35 recommendations,

1:33:141:33:19

the government will act upon?

It

looks as if they are but we have

1:33:191:33:23

been here before, this is the

government has known in its various

1:33:231:33:27

forms the 25 years, it is not a new

problem and therefore we think there

1:33:271:33:31

has to be a timescale and there has

to be monitoring by outside

1:33:311:33:34

organisations like ourselves and

other organisations, such as the

1:33:341:33:39

Association of Muslim lawyers, to

make sure this is drill down into

1:33:391:33:43

the change in every court and

magistrates centre, and in all the

1:33:431:33:47

areas where discretion has been

exercised negatively against members

1:33:471:33:50

of the BME community. Finally, the

amount of confidence we have is a

1:33:501:33:56

diverse society is measured by who

sits in judgment over us and you can

1:33:561:33:59

see by the rally action of the local

community to the Grenfell Tower

1:33:591:34:03

inquiry that's not having a diverse

panel of members to sit with a High

1:34:031:34:08

Court judge seriously undermine the

confidence of communities and this

1:34:081:34:14

is exactly the same but even more so

when you come to the issues of

1:34:141:34:17

justice.

Thank you for joining us.

Peter Herbert is a judge and a chair

1:34:171:34:20

of the Society of Black lawyers,

Jeremy Crook, thank you from the

1:34:201:34:23

Black training and enterprise group

who campaign for equal

1:34:231:34:26

opportunities, part of the expert

panel convened by Labour MP David

1:34:261:34:30

Lamerat and Nequela Whitaker was

also a member. Thank you for joining

1:34:301:34:33

us.

1:34:331:34:34

Still to come.

1:34:341:34:39

We'll speak to the grandparents

of a four-year-old child

1:34:391:34:42

who has been missing

since the summer and is believed

1:34:421:34:44

to be with her mother,

who suffers from schizophrenia.

1:34:441:34:46

A judge says the mother poses a real

risk to the little girl's safety.

1:34:461:34:51

And we'll be live at the court

where Arthur Collins

1:34:511:34:53

is being sentenced for an acid

attack in an East London nightclub.

1:34:531:34:55

Time for the latest

news - here's Ben.

1:34:591:35:02

Investigators say a train

which crashed in the US state

1:35:021:35:08

of Washington, killing three people,

was travelling at 80 mph

1:35:081:35:10

in a 30 mph zone.

1:35:101:35:12

Around 70 people were injured,

ten seriously, when the train

1:35:121:35:15

plunged off a bridge

onto a motorway below.

1:35:151:35:19

Four men from South Yorkshire

and Derbyshire have been arrested

1:35:191:35:22

on suspicion of terrorism offences.

1:35:221:35:24

Three of the men, who are aged 22,

36 and 41, were arrested

1:35:241:35:27

at their homes in Sheffield.

1:35:271:35:30

A fourth man, who's 31, was arrested

at an address in Chesterfield.

1:35:301:35:34

All of the men have been

taken to a police station

1:35:341:35:38

in West Yorkshire for questioning.

1:35:381:35:40

Parents, teachers and young people

in England are being asked

1:35:401:35:43

to suggest what should be included

in new guidelines for

1:35:431:35:47

teaching children about

sex and relationships.

1:35:471:35:50

The current guidelines have not been

updated since the year 2000

1:35:501:35:54

and don't address issues such

as sexting and online pornography.

1:35:541:35:58

Ministers say this is

"unacceptable" and want

1:35:581:36:01

new guidance for autumn 2019.

1:36:011:36:09

One e-mail says, "I'm 15 and came

out my understanding parents to use

1:36:091:36:16

ago and wanted a relationship with a

boy at school but as we were both 16

1:36:161:36:19

at his parents did not know about

his sexuality, my parents stopped

1:36:191:36:22

seeing each other due to the

consequences. I could do with proper

1:36:221:36:27

advice from school. Will they accept

an open relationship with another

1:36:271:36:30

underage boy? Am I to have a

boyfriend as other heterosexual

1:36:301:36:35

teenagers openly do? I know it's OK

to be gay and my parents tell me

1:36:351:36:38

this but there are practical issues

to work through. Sex education and

1:36:381:36:43

relationship lessons could help". C

says, "I was excluded from sex

1:36:431:36:48

education at school and you nothing

about it, sadly a short time later I

1:36:481:36:51

was groomed and abused by a man and

am still suffering from the abuse.

1:36:511:36:58

Appropriate education should be

included for all as early as

1:36:581:37:00

possible and be structured as the

child grows older". Chris tweets,

1:37:001:37:05

"As a teacher, I've never received

any training to deliver sex

1:37:051:37:09

education or LGBT issues and as a

teacher of 11-18 -year-olds, it can

1:37:091:37:14

be difficult and you don't always

feel comfortable talking about such

1:37:141:37:17

issues". Neil says, "Sex and

relationship education should

1:37:171:37:21

include things about pornography,

consent and transgender issues

1:37:211:37:24

buzzword. Keep them coming in.

1:37:241:37:29

Sport now with Holly.

1:37:291:37:30

World champion sprinter

Justin Gatlin has issued a statement

1:37:301:37:33

insisting he is a clean athlete

after doping allegations were made

1:37:331:37:36

against his coach and agent.

1:37:361:37:37

An investigation is under way

after the Daily Telegraph said

1:37:371:37:40

undercover reporters were offered

"performance-enhancing drugs" by

1:37:401:37:42

Dennis Mitchell and Robert Wagner.

1:37:421:37:44

Both deny the allegations.

1:37:441:37:48

Sam Allardyce has his eyes

on the prize of a top-half finish

1:37:481:37:51

in the Premier League

after former strugglers

1:37:511:37:54

Everton beat Swansea 3-1,

their fourth win in five games.

1:37:541:37:56

And West Ham could be

without midfielder Manuel Lanzini

1:37:561:38:00

for tonight's Carabao Cup

quarterfinal with Arsenal,

1:38:001:38:04

after he was charged with diving

in Saturday's game against Stoke.

1:38:041:38:09

More coming up on all of those

stories on the BBC News Channel

1:38:091:38:12

through the day.

1:38:121:38:17

Four people are being questioned by

1:38:171:38:20

police in West Yorkshire.

1:38:201:38:25

On suspicion of plotting terrorist

attacks. Danny Savage is following

1:38:251:38:32

the latest.

1:38:321:38:33

Where were the resonate?

Three

address in Sheffield, one in

1:38:331:38:37

Chesterfield, the Bin Amir 's Brook

area of the city reported hearing an

1:38:371:38:40

explosion early this morning which

has been clarified as a forceful

1:38:401:38:43

entry to one of the addresses in the

Sheffield area. -- in the media 's

1:38:431:38:47

Brook area. Three men in Sheffield

and one man in Chesterfield are

1:38:471:38:54

being questioned at a police station

in west Yorkshire now. We don't know

1:38:541:38:58

any details about the allegations

they have been arrested over

1:38:581:39:01

although it is the counterterrorism

unit to have put out a brief

1:39:011:39:04

statement clarifying what they have

done this morning, those men will

1:39:041:39:06

now be questioned and the case will

move on from there. But people I

1:39:061:39:10

suspect that those addresses where

the men were addressed it will be

1:39:101:39:13

wondering what another's happened.

We don't know yet. We're waiting for

1:39:131:39:15

more details. -- where the men were

arrested.

Police are telling people

1:39:151:39:23

not to be alarmed?

Police have said

they recognise local people have

1:39:231:39:27

concerns as a result of the activity

and would ask people to remain alert

1:39:271:39:30

but not alarmed and they are

grateful for the assistant and

1:39:301:39:34

understanding of local people.

Residents will be kept as informed

1:39:341:39:36

as possible and police say they are

grateful for the understanding,

1:39:361:39:40

patience and support while enquiries

continue. Ongoing things but a

1:39:401:39:43

message of reassurance that there is

no ongoing incident as such, but

1:39:431:39:48

these men have been arrested this

morning and detained for

1:39:481:39:51

questioning.

Thank you, Danny.

1:39:511:39:54

Elliana Shand from London celebrates

her fourth birthday today.

1:39:541:39:57

She's been missing since May.

1:39:571:40:01

She's thought to be with her mum

Jessica, who has schizophrenia

1:40:011:40:04

and obsessive compulsive disorder.

1:40:041:40:13

In the time that the little

girl's been missing,

1:40:131:40:16

it's believed she's travelled

to Jamacia and the US but no one

1:40:161:40:18

knows where she is right now.

1:40:181:40:20

In an unusual move, a judge has

released Elliana's name

1:40:201:40:22

and photograph in the hope that

someone will be able

1:40:221:40:25

to help locate her.

1:40:251:40:27

The judge says that her mum,

"under stress, no longer

1:40:271:40:37

hallucinations, she poses a very

real risk to her daughter's safety".

1:40:371:40:40

Elliana's paternal grandparents Sean

and Eileen Doyle have been searching

1:40:401:40:45

for her for the last six months

and at the moment, have

1:40:451:40:48

no idea where she is.

1:40:481:40:53

She's been taken to,

originally, we saw her

1:40:531:40:55

on Saturday the 13th of May,

1:40:551:40:59

we had a three-hour visit every

Saturday in Godalming

1:40:591:41:02

and on the 15th of May

she was taken to Jamaica.

1:41:021:41:06

And then subsequently

we think she was moved

1:41:061:41:09

from Jamaica to the USA,

from the USA to Sweden, from Sweden

1:41:091:41:13

through Europe into Spain,

and that's where we lost them.

1:41:131:41:19

Right.

1:41:191:41:21

So we are not sure if they are

in Spain or in the UK.

1:41:211:41:26

We are not even sure

if they are together.

1:41:261:41:29

So you don't know if

Elliana is with her mum?

1:41:291:41:33

No.

1:41:331:41:36

Strangers...

1:41:361:41:38

Or with her other grandma?

1:41:381:41:39

Yes, we don't, we don't,

because we've got no idea

1:41:391:41:41

where she is, which is frustrating

in this day and age.

1:41:411:41:44

And we are showing pictures

of Elliana right now, and actually

1:41:441:41:46

it's her birthday today.

1:41:461:41:47

She's four, four today.

1:41:471:41:50

She loves a good party

and a bag of crisps.

1:41:501:41:54

And you desperately want to see her.

1:41:541:41:56

Yes.

1:41:561:41:57

Yes, and Jessica.

1:41:571:41:58

Yes, and her mum.

Her mum.

1:41:581:42:02

Her mum is a very good mum, she's

just not well and she has to be...

1:42:021:42:07

You know, people have

to realise she is a good mum,

1:42:071:42:09

she is not well and we want to find

them both but we genuinely don't

1:42:091:42:13

know where they are.

1:42:131:42:15

The judge dealing with this case

in the family court is pretty

1:42:151:42:20

certain that Elliana's other grandma

knows where the little girl is.

1:42:201:42:23

Yes.

1:42:231:42:26

Why is it not as simple as saying,

"Please tell us where she is"?

1:42:261:42:30

They did, they did ask

and she didn't tell.

1:42:301:42:38

I mean, it's difficult, you know?

1:42:381:42:42

We want her to tell her,

but it's her daughter.

1:42:421:42:45

I've got a bizarre understanding

of why she wouldn't tell.

1:42:451:42:51

But I think my own opinion maybe is,

because Jessica is not well,

1:42:511:42:56

maybe there's some stigma

there to her being ill

1:42:561:42:59

and they don't want to address

the fact that she's ill.

1:42:591:43:02

We didn't know she

was ill, you know.

1:43:021:43:04

She took her medication

obviously when we saw her.

1:43:041:43:08

There was only the one time

we think she didn't take it,

1:43:081:43:11

is when something happened.

1:43:111:43:13

She has schizophrenia

and obsessive-compulsive disorder.

1:43:131:43:18

Yes, she always

looked after Elliana.

1:43:181:43:20

Elliana was spotless, you know.

1:43:201:43:24

And in fact, that's the only thing

we would say, was sometimes

1:43:241:43:28

"She looks after that child,

where does she find the time?"

1:43:281:43:31

I mean, there will be people

watching who will say,

1:43:311:43:34

because the mum has got mental

health problems, it doesn't

1:43:341:43:36

mean she can't look

after her daughter well.

1:43:361:43:38

In fact, the judge does talk

about the relationship

1:43:381:43:41

between mum and daughter -

very warm, very affectionate,

1:43:411:43:48

but also goes on to say, you know,

even in ideal circumstances,

1:43:481:43:53

the mother's capacity

to meet her daughter's needs

1:43:531:43:55

was barely satisfactory.

1:43:551:43:58

But it's abundantly

clear that under stress,

1:43:581:44:00

no longer taking anti-psychotic

medication, perhaps in the grip

1:44:001:44:03

of auditory hallucinations,

she poses a very real risk

1:44:031:44:05

to her daughter's safety.

1:44:051:44:07

Yes, which is sad.

1:44:071:44:11

Bizarrely, though, it

doesn't make her a bad mum.

1:44:111:44:13

It just makes her ill.

1:44:131:44:14

I think if it was any other illness,

she'd probably get a lot

1:44:141:44:17

more sympathy, you know.

1:44:171:44:19

And we've got sympathy for her.

We've never had a problem.

1:44:191:44:24

Last time we went to court,

I saw her and I smiled

1:44:241:44:26

at her and she smiled back at me.

1:44:261:44:28

I just said, "What's going on?"

1:44:281:44:30

You know?

1:44:301:44:33

And then she was pulled away.

That's her now on the screen.

1:44:331:44:38

She's a lovely-looking girl,

she's got a gorgeous daughter.

1:44:381:44:40

We are very lucky our son

met her, to be honest.

1:44:401:44:43

They may not be together,

which is quite sad, but they had

1:44:431:44:45

Elliana and we are grandparents.

1:44:451:44:49

Our job is to look after

the grandkids and it's a good job

1:44:491:44:52

to have, and we just

want to look after her.

1:44:521:44:55

And we are not at any stage

trying to take her child.

1:44:551:44:59

Our job is to look after her

until she's better and we've always

1:44:591:45:02

said that from day one.

1:45:021:45:04

And we were approached,

we've never gone to get Elliana.

1:45:041:45:08

We were approached by social

services and so it was left

1:45:081:45:15

to us and we said, "Yes,

we will look after her.

1:45:151:45:20

"It's not a problem".

1:45:201:45:21

Not for one minute did we expect...

1:45:211:45:23

We knew things would happen,

we knew people would be upset

1:45:231:45:26

and we knew there might be issues

but not for one minute...

1:45:261:45:31

Although our son did, we think,

that they would up and run.

1:45:311:45:34

Our son did, and mentioned it

a few times that they

1:45:341:45:36

would do it, to people.

1:45:361:45:45

Although the judge said he had an

understanding and believed the

1:45:451:45:49

grandmother wanted to take her to

Jamaica as a final farewell. That is

1:45:491:45:52

how the judge put it. You said

earlier something really

1:45:521:45:55

interesting, you have a bizarre

understanding about why the other

1:45:551:46:00

grandma is not revealing the

information about where she is.

1:46:001:46:14

I think she does know,

and the final farewell to Jamaica,

1:46:251:46:27

And you said earlier, Sean,

something really interesting,

1:46:471:46:49

you said you have a bizarre

understanding about why

1:46:491:46:51

the other grandma is not

revealing the information

1:46:511:46:53

about where Elliana is.

1:46:531:46:54

Yes, I mean she did.

1:46:541:46:56

If she even knows it.

1:46:561:46:57

I think she does know,

and the final farewell to Jamaica,

1:46:571:46:59

to family, and then America,

but then to Sweden and then

1:46:591:47:02

to France and to Spain...

1:47:021:47:03

You know.

I can understand.

1:47:031:47:04

I do have a bizarre understanding

of why they would do it.

1:47:041:47:07

I don't agree with it,

but I do understand why they did it.

1:47:071:47:10

But it's not in the child's

interests and it's certainly not

1:47:101:47:13

in Jessica's interests

because unless she is somehow

1:47:131:47:15

getting medication from whatever,

and I'm guessing it's very hard

1:47:151:47:17

to get that type of medication,

and that's one of the reasons

1:47:171:47:21

I thought they'd gone to Europe.

1:47:211:47:22

It's because I thought maybe they'd

be able to purchase medicine

1:47:221:47:24

from doctors in Spain and stuff

where I think it is a little bit

1:47:241:47:28

easier to get medication,

but they have to address

1:47:281:47:30

the fact their daughter is not well.

1:47:301:47:32

And it's not doing her any favours.

1:47:321:47:33

It's not doing any of them any

favours, the whole family.

1:47:331:47:36

And we've spoken to them.

1:47:361:47:37

They have called our house.

1:47:371:47:38

Really?

1:47:381:47:39

Yes, they've called the house

and we've spoken to them

1:47:391:47:42

and we've said, look,

you know, just, just

1:47:421:47:44

you know, give yourself up.

1:47:441:47:45

But they were short conversations.

1:47:451:47:46

How worried are you?

1:47:461:47:47

Very worried.

1:47:471:47:48

Very worried, for both of them.

1:47:481:47:50

Very worried for both of them

and we know how it looks.

1:47:501:47:52

Grandparents, you know,

want their grandchild.

1:47:521:47:54

It's not like that at all.

1:47:541:47:55

We saw Elliana as and when Jessica

wanted us to see her.

1:47:551:47:58

It wasn't every week.

1:47:581:47:59

Now the judge has taken a very

unusual step of releasing Elliana's

1:47:591:48:02

name and the photograph of her,

photos of her, in the hope

1:48:021:48:05

she can be traced.

1:48:051:48:06

The judge believes she could be

in the UK, she could

1:48:061:48:09

possibly be in London.

1:48:091:48:10

Yes, which is crazy.

1:48:101:48:11

I mean we are out and about,

handing leaflets out in areas that

1:48:111:48:14

I think they might be.

1:48:141:48:15

We've done, you know,

we've done Surrey, Godalming,

1:48:151:48:17

north-west London, west London,

missing posters,

1:48:171:48:19

pictures of them all.

1:48:191:48:19

People are very sympathetic.

1:48:191:48:21

But you know, nothing.

1:48:211:48:25

I think if you don't want to be

found, especially in London,

1:48:251:48:28

it's quite a sad place if you don't

want to be found, you know?

1:48:281:48:31

It's a big place and if you don't

want to come out and people

1:48:311:48:34

are looking after you...

1:48:341:48:38

Which is why, you know,

I'm hitting certain shops that

1:48:381:48:42

I think they might go to.

1:48:421:48:45

What would you say, both of you,

if Jessica was watching right now,

1:48:451:48:50

Elliana's mum was watching right

now, what would you

1:48:501:48:54

say directly to her?

1:48:541:48:55

I would say please give us a ring,

let us hear Elliana's voice,

1:48:551:48:58

let us hear that you're both OK,

and, you know, we need to talk.

1:48:581:49:01

Let's have a meeting.

1:49:011:49:05

We are very happy to meet them.

1:49:051:49:07

Yes, of course.

1:49:071:49:08

Very happy to meet them.

1:49:081:49:09

With solicitors,

with whoever, you know.

1:49:091:49:14

They know us, they know we are not

bad people and we know

1:49:141:49:17

they are not bad people.

1:49:171:49:20

We are just in this situation that's

escalated out of control,

1:49:201:49:23

that's gotten to the highest court

of the land, which is bizarre

1:49:231:49:26

that we are even there.

1:49:261:49:27

It's bizarre.

1:49:271:49:30

And that picture that

is on the screen now,

1:49:301:49:32

that was the christening

that we attended.

1:49:321:49:34

We were all happy, you know?

1:49:341:49:37

We took them out for

a meal afterwards.

1:49:371:49:39

And that was just under a year ago?

1:49:391:49:41

Yes, and again, no sign

of anything being untoward.

1:49:411:49:44

And then, you know, gone.

1:49:441:49:47

I think something happened,

I think there was an argument

1:49:471:49:51

and we never saw Elliana

for like three months or something.

1:49:511:49:53

And then we did get to see her

again, and then it just

1:49:531:49:59

escalated out of control.

1:49:591:50:01

I think we had her every

Friday, didn't we?

1:50:011:50:03

Yes, every Friday until Saturday.

1:50:031:50:04

But she loved it, she was

so happy, wasn't she?

1:50:041:50:07

Yes, that's why we've

done the pictures.

1:50:071:50:08

I mean I took pictures

all the time, videos, you know?

1:50:081:50:11

I've got about four pictures of me

growing up so I made sure I've got

1:50:111:50:15

lots of my kids and grandkids.

1:50:151:50:16

But you know, there was a stage

when people didn't even know

1:50:161:50:19

we existed, which is a big concern.

1:50:191:50:23

And the videos, you know,

it's just always Elliana and Eileen.

1:50:231:50:26

She's saying Eileen is gorgeous

and I'm casting doubt on that.

1:50:261:50:30

Of course you are!

You're her husband of 30 years.

1:50:301:50:34

And that's what we did, we had

a laugh, we played music, you know?

1:50:341:50:38

That's what you do with your

grandkids, isn't it?

1:50:381:50:41

You just make sure they're

happy and have a laugh.

1:50:411:50:45

That was Sean and Eileen Doyle,

paternal grandparents

1:50:451:50:47

of four-year-old Elliana Shand,

who's been missing since May.

1:50:471:50:53

The maternal grandmother told

the court she handed Elliana over

1:50:531:50:57

to her mother upon her return

to the UK and has only seen her

1:50:571:51:02

subsequently on one occasion.

1:51:021:51:04

She says that she does not

know where her daughter

1:51:041:51:07

and granddaughter now are.

1:51:071:51:14

It's one of those stories that

you couldn't quite make up.

1:51:141:51:16

The UK's new £3.1 billion

aircraft carrier is leaking

1:51:161:51:18

because of a faulty seal.

1:51:181:51:20

According to the Sun newspaper,

the Royal Navy's HMS Queen Elizabeth

1:51:201:51:23

has been taking on up to 200 litres

of sea water every hour

1:51:231:51:26

because of the fault.

1:51:261:51:27

So how on earth does that happen?

1:51:271:51:33

Our Defence Correspondent Jonathan

Beale is here. This is a new ship

1:51:331:51:35

isn't it?

Yes. It's just been handed

over to the Royal Navy in a ceremony

1:51:351:51:40

two weeks ago with the Queen

commissioning it into service. What

1:51:401:51:43

will be the nation's future

flagship. Biggest warship, most

1:51:431:51:47

expensive warship. It will be

embarrassing, it is embarrassing, no

1:51:471:51:52

doubt. The question is, how big is

the problem. The Royal Navy has

1:51:521:51:57

issued a statement saying an issue

with a shaft seal, the seal around

1:51:571:52:02

the propellor has been identified

during HMS Queen Elizabeth's sea

1:52:021:52:05

trials, this is scheduled for repair

while she's alongside at Portsmouth.

1:52:051:52:09

It does not prevent her from sailing

again and her sea trials programme

1:52:091:52:13

will not be affected. The question

is, can they do that repair while

1:52:131:52:16

she's tied up at dock in Portsmouth

which they say they can, or even

1:52:161:52:21

more embarrassingly, will they have

to put I it into a dry dock which

1:52:211:52:25

will obviously delay some of their

trials that will take place the New

1:52:251:52:30

Year.

Let me bring in Rear Admiral

Chris Parry. How big a deal is this?

1:52:301:52:42

I think Jonathan Beale described it

exactly correctly. It's not a big

1:52:421:52:46

deal because this is one of probably

hundreds of things they've found

1:52:461:52:50

that need to be rectified, that's

why you do sea trials. They'll

1:52:501:52:55

continue to look at these things,

put them under stress, test them to

1:52:551:52:59

extremes, right through the

beginning of next year, and there'll

1:52:591:53:02

be lots of other things that'll come

out of it. They need to be

1:53:021:53:06

rectified, just as you need to do

with any new piece of machinery.

1:53:061:53:09

Right. But I mean, you know, it

would have been tested and looked

1:53:091:53:16

over and inspected and all of that

before it was handed over?

Yes, it

1:53:161:53:19

would have been tested in stable

conditions but remember the ship's

1:53:191:53:22

been at sea, they are tested, they

are up to 30 knots at top speed and

1:53:221:53:28

it will be under considerable

strain. That is why we do sea trials

1:53:281:53:31

to see what the system will take. At

the end of the day, also, some

1:53:311:53:35

components will be faulty, as

they're supplied to the Royal Navy.

1:53:351:53:38

The component itself is what we call

the dry end of the propellor shaft

1:53:381:53:43

so can be fixed internally, it

doesn't have to go to dry dock. Let

1:53:431:53:48

us reflect, 200 litres of water an

hour is no more than three Volvo

1:53:481:53:53

fuel tanks' worth, less than a deep

bath to tell you the truth, so

1:53:531:53:57

they've got huge pumps that can deal

with that. I've never been to see in

1:53:571:54:02

my life with a totally dry build so

it's no big deal.

OK. Biggest ever

1:54:021:54:07

ship built in Britain. Do you think

it's a success story?

Well, not yet.

1:54:071:54:12

I think when it's fully operational

with its jet aircraft on board, the

1:54:121:54:18

country will see that actually it's

been a good investment for the

1:54:181:54:23

future. This is a four-and-a-half

acre floating chunk of sovereignty

1:54:231:54:28

which, together with the Prince of

Wales, we can send around the world

1:54:281:54:31

to do things on our behalf and on

behalf of our interests as well.

1:54:311:54:37

People are always sceptical about an

investment of this size, but just

1:54:371:54:45

like our predecessors, they'll

eventually see that they're value

1:54:451:54:47

for money.

Thank you very much.

Happy Christmas.

Absolutely, happy

1:54:471:54:51

Christmas. Jonathan Beale, happy

Christmas, hope you have a lovely

1:54:511:54:55

time.

Thank you.

So many of you have

got in touch about problems you have

1:54:551:55:01

had with newly built homes and calls

for greater protection for home

1:55:011:55:06

buyers. There are growing concerns

about the quality of new build

1:55:061:55:11

homes. Robin says, we bought a new

build in 2009 and it had over 200

1:55:111:55:17

faults. A lot were minor but a large

number were major, examples were

1:55:171:55:24

leaking draftee windows, missing

insulation, damp, poor quality

1:55:241:55:31

plumbing, toilet Chris certain

leaving the walls, strapping not

1:55:311:55:34

holding the roof on. Once the

two-year warranty was up, the

1:55:341:55:38

builders walked away with major

issues still outstanding -- toilet

1:55:381:55:44

cistern. Once the two-year warranty

was up, they walked away, we had the

1:55:441:55:48

choice of replumbing the entire

house, fitting new windows,

1:55:481:55:52

repairing the roof and having brick

work pointed or moving. We moved

1:55:521:55:56

after being in the house

two-and-a-half years at a

1:55:561:56:00

significant financial loss. Looks

like nothing has changed in ten

1:56:001:56:04

years. This is not a new thing.

There is a good e-mail from Paul if

1:56:041:56:10

I could find it. My suggestion would

be that buyers should be allowed to

1:56:101:56:14

withhold some amount of money,

perhaps a percentage of the purchase

1:56:141:56:18

price which would be held by the

solicitors for a period of say 12

1:56:181:56:22

months and would be released to the

builders only after all the issues

1:56:221:56:26

have been resolved. If they don't,

it could be returned to the buyers.

1:56:261:56:30

You would need Government

legislation. But what do you think

1:56:301:56:32

of that idea? Sounds reasonable to

me. Let's talk to Sue in Devon who

1:56:321:56:37

has got in touch. Good morning. What

was the issue with your place?

Good

1:56:371:56:41

morning. Well, we bought our new

house less than a year ago, we have

1:56:411:56:47

had a few snags and one major snag

which was that the mains pipe

1:56:471:56:52

detached in the kitchen and flooded

the ground floor. Now, I don't

1:56:521:56:56

actually blame the company for that

because it was one man, it was a

1:56:561:57:00

plumber who'd cut the pipe too

short, could have happened to

1:57:001:57:03

anybody. But I think what is

important is the way that the

1:57:031:57:07

company dealt with the problem.

Right.

They sent somebody round

1:57:071:57:13

straightaway, they were very

sympathetic. They actually moved us

1:57:131:57:16

out of the house while the problem

was sorted. They replaced all the

1:57:161:57:21

flooring, everything that was

necessary, but throughout, they were

1:57:211:57:24

always at the end of the phone and

very understanding and they did

1:57:241:57:30

everything they could to put it

right.

OK. That is good to hear a

1:57:301:57:34

positive story. Thank you very much,

Sue, cheers for that. I've got an

1:57:341:57:38

e-mail from John who says it's not

only the quality of new homes which

1:57:381:57:43

is pretty poor in most cases, we are

lied to, misled and cheated by the

1:57:431:57:49

sales people employed by large

developers. We seem to have no

1:57:491:57:52

recourse when things go wrong, we do

need an ombudsman to oversee these

1:57:521:57:57

crooked builders. Thank you very

much all of you who got in touch

1:57:571:58:01

today. On the programme tomorrow,

should fathers who take parental

1:58:011:58:05

leave get the same money as mums get

for maternity leave. What is the

1:58:051:58:09

answer to that question, I wonder.

We'll discuss tomorrow. Thanks for

1:58:091:58:13

your company today, have a lovely

day. See you tomorrow.

1:58:131:58:18

MUSIC: Stayin' Alive

by Bee Gees

1:58:341:58:36

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