07/03/2018 Victoria Derbyshire


Download Subtitles

SRT

ASS


07/03/2018

Chloe Tilley finds out why ticket resellers are having to face the music, hearing from music fans who paid hundreds of pounds to see their favourite performers.


Similar Content

Browse content similar to 07/03/2018. Check below for episodes and series from the same categories and more!

Transcript


LineFromTo

Hello it is Wednesday, 9 o'clock.

Welcome to the programme.

0:00:070:00:13

A new crackdown on secondary

ticketing websites.

0:00:130:00:15

Today the advertising standards

agency is taking action

0:00:150:00:17

against the four main operators

to stop people like Claire Turnham

0:00:170:00:19

falling victim to misleading

pricing practices.

0:00:190:00:22

And we'll be speaking

to a woman who was overcharged

0:00:220:00:25

by £1,150 when she tried to buy

Ed Sheeran tickets for her

0:00:250:00:28

son's 16th birthday

0:00:280:00:33

As ministers hold an emergency

meeting about the suspected

0:00:330:00:35

poisoning of a former Russian spy

on UK soil we get the inside track

0:00:350:00:39

on UK-Russia relations

from the writer of the book McMafia,

0:00:390:00:41

on which the hit TV

thriller was based.

0:00:410:00:48

We have a rare insight

into what it is like to be

0:00:480:00:51

in a coercive relationship

in which a partner is abused

0:00:510:00:54

through threats and restrictions,

not just violence.

0:00:540:00:55

This kind of controlling behaviour

has been illegal for three years,

0:00:550:00:58

but would you recognise

the warnings signs?

0:00:580:01:06

I wasn't allowed to walk around the

house bare-footed. Because he said

0:01:060:01:11

it was dirty. He didn't like onions

and garlic, so I couldn't cook

0:01:110:01:16

anything with them in it.

0:01:160:01:22

Helen will be sharing

her full story with us

0:01:230:01:25

about her experiences

of being in a coercive relationship

0:01:250:01:27

- later in the programme

0:01:270:01:35

Hello,

0:01:350:01:36

welcome to the programme,

we're live until 11 this morning.

0:01:360:01:44

And we will be lifting the lid on

back street botox. The claim is

0:01:440:01:54

everyone is doing botox. Perhaps you

have been to a botox party.

0:01:540:02:01

Do get in touch on all

the stories we're talking

0:02:010:02:03

about this morning -

use the hashtag Victoria LIVE

0:02:030:02:05

and If you text, you will be charged

at the standard network rate.

0:02:050:02:09

Our top story today...

0:02:090:02:14

The government's emergency committee

Cobra, will be briefed this morning

0:02:140:02:16

on the police investigation

into the suspected poisoning of

0:02:160:02:18

a former Russian agent in Salisbury.

0:02:180:02:20

Sergei Skripal and his daughter

Yulia have spent another night

0:02:200:02:22

in a critical condition in hospital

after being found

0:02:220:02:24

unconscious on Sunday.

0:02:240:02:25

Scientists at the military research

facility at Porton Down are carrying

0:02:250:02:28

out tests to discover what made them

so violently ill.

0:02:280:02:30

Counter terrorism officers,

who took over the investigation

0:02:300:02:32

yesterday, have intensified

their operations in Salisbury.

0:02:320:02:34

Tom Burridge reports

0:02:340:02:42

In a small city in Wiltshire, a

wide-ranging investigation. After a

0:02:420:02:47

former Russian agent and his

daughter suddenly became critically

0:02:470:02:52

ill on Sunday. Yulia Skripal lives

in Russia and was visiting her

0:02:520:03:01

father Sergei in Salisbury. This

footage shows them half an hour

0:03:010:03:05

before locals alerted the police

they were unconscious on a park

0:03:050:03:09

bench.

Her eyes were completely

white and frothing at the mouth and

0:03:090:03:16

the man went stiff, his arms stopped

moving. He was still looking dead

0:03:160:03:21

straight.

Sergei Skripal was an

officer in Russian military

0:03:210:03:26

intelligence but in 2004 he was

arrested and later convicted for

0:03:260:03:31

working for MI6. In 2010 he was

handed over to Britain as part of a

0:03:310:03:36

spy-swap. The Russian Government

said suggestions it was involved are

0:03:360:03:41

untrue. But the murder in London in

2006 of former Russian spy,

0:03:410:03:48

Alexander Litvinenko, means

suspicion is almost inI have tab and

0:03:480:03:53

the ramification for Russian/UK

relations are huge.

If Russia is

0:03:530:03:56

behind it, they're taking things to

a whole new level, it is a

0:03:560:04:01

declaration of war.

Experts have

been trying to work out whether

0:04:010:04:08

toxic substances were used to try

and kill a former Russian agent and

0:04:080:04:13

his daughter who are now in hospital

fighting to stay alive.

0:04:130:04:19

Our correspondent Leila

Nathoo is in Salisbury.

0:04:190:04:23

What is the latest on the

investigation that you're being

0:04:230:04:25

told?

Well, we know that counter

terror police are leading the

0:04:250:04:30

investigation. Yesterday they took

over from Wiltshire police. Not

0:04:300:04:34

because it is being treated as a

terror attack, but because of the

0:04:340:04:40

unusual circumstances of the

incident and the counter terrorism

0:04:400:04:44

police have the resources to deal

with this. Last night there was a

0:04:440:04:47

flurry of police activity. You can

see the corden in place at the

0:04:470:04:53

scene. Behind me. There are others

in place at a near by restaurant and

0:04:530:05:02

pub and there was further searches

in the restaurant. That seems to

0:05:020:05:07

have died down. We know the focus is

on that substance is that is being

0:05:070:05:21

trying to be identified. It may be

some days before know who what that

0:05:210:05:26

is. The Cobra committee a meeting of

government officials, security

0:05:260:05:32

officials and intelligence officials

that convenes today and will be

0:05:320:05:39

chaired by the Home Secretary. That

gives an indication how seriously

0:05:390:05:43

the Government is taking this

incident here in Salisbury.

Thank

0:05:430:05:45

you.

0:05:450:05:51

you. We will talk more about this

later.

0:05:510:05:56

Annita McVeigh is in

the BBC Newsroom

0:05:560:05:57

with a summary of the rest

of the days news.

0:05:570:06:00

The top economic adviser

to the White House,

0:06:000:06:02

Gary Cohn, has resigned -

after failing to persuade

0:06:020:06:04

President Trump not to impose

significant tariffs on imports

0:06:040:06:06

of steel and aluminium.

0:06:060:06:10

Mr Cohn was regarded

by many business leaders

0:06:100:06:12

as a moderating influence

in the administration.

0:06:120:06:13

He's the latest in a long

line of people who've

0:06:130:06:16

left the White House.

0:06:160:06:20

The United States has concluded

that Kim Jong-un's half

0:06:200:06:22

brother was killed by a chemical

attack in Malaysia on the orders

0:06:220:06:25

of the North Korean Government.

0:06:250:06:27

Kim Jong-nam died

0:06:270:06:30

after an encounter at Kuala Lumpur

airport last year, when two

0:06:300:06:33

women smeared his face

with VX nerve agent.

0:06:330:06:36

The women, who say they believed

they were carrying out

0:06:360:06:38

a prank for a TV show,

are on trial for murder.

0:06:380:06:41

The US said it would

impose new sanctions

0:06:410:06:43

on North Korea in response.

0:06:430:06:46

The Chancellor Phillip

Hammond will today

0:06:460:06:47

outline his vision of an EU free

trade deal for the financial

0:06:470:06:50

services sector after Brexit.

0:06:500:06:53

Mr Hammond, who wants special access

0:06:530:06:55

to the EU's single market,

is expected to use his speech

0:06:550:06:57

in London to focus on an agreement

which he says will be of mutual

0:06:570:07:01

interest to both parties.

0:07:010:07:04

The European Commission has

previously said that a free trade

0:07:040:07:06

deal including the City

is not an option.

0:07:060:07:10

Saudi Arabia's Crown Prince,

Mohammed Bin Salman,

0:07:100:07:14

is beginning a three-day visit

to Britain which will include lunch

0:07:140:07:17

with the Queen and talks

with the Prime Minister.

0:07:170:07:19

The Government regards Saudi Arabia

as an important strategic ally,

0:07:190:07:21

but protest marches are planned

by campaign groups angered

0:07:210:07:26

by the war in Yemen, where

the Kingdom is fighting rebels.

0:07:260:07:30

Here's our security

correspondent Frank Gardner

0:07:300:07:32

Embarking on his first foreign trip

since becoming Crown Prince,

0:07:320:07:35

Saudi Arabia's Mohammed Bin Salman

is a man in a hurry.

0:07:350:07:40

After stopping over in Egypt this

week, he is coming to Britain

0:07:400:07:45

to promote his vision of a new,

tolerant Saudi Arabia.

0:07:450:07:48

He's lifted the ban

on women driving from June.

0:07:480:07:52

Cinemas and entertainment

are being introduced,

0:07:520:07:53

and a new mega-city will be built.

0:07:530:07:56

He also imprisoned without trial

hundreds of wealthy Saudis in this

0:07:560:07:59

Riyadh hotel, accusing them

of corruption, something

0:07:590:08:00

that's worrying foreign investors.

0:08:000:08:05

Defence and security contracts

dominate ties with Britain.

0:08:050:08:09

The UK supplies the Saudi air force

with warplanes and munitions.

0:08:090:08:14

In neighbouring Yemen,

Saudi-led airstrikes on

0:08:140:08:16

Iranian-backed Houthi

rebels are being blamed

0:08:160:08:17

for mounting casualties.

0:08:170:08:22

That's prompted calls by some

to break off relations with Saudi.

0:08:220:08:26

A protest is scheduled for later

today outside Downing Street.

0:08:260:08:28

But oil-rich Saudi Arabia

is Britain's biggest

0:08:280:08:30

Arab trading partner.

0:08:300:08:33

Thousands of jobs depend on it.

0:08:330:08:36

In a post-Brexit world,

Britain is looking to boost

0:08:360:08:39

alliances like this one,

while Saudi Arabia is looking

0:08:390:08:42

for foreign investment

to find jobs for its

0:08:420:08:44

overwhelmingly young population.

0:08:440:08:47

When Crown Prince Mohammed meets

leaders in London today,

0:08:470:08:50

his message will be "Saudi Arabia

is open to business" but this

0:08:500:08:53

relationship will always be

a controversial one.

0:08:530:08:55

Frank Gardner, BBC News.

0:08:550:09:01

Mo Farah claims he was racially

0:09:010:09:03

harassed while travelling

through Germany's Munich Airport.

0:09:030:09:08

The four-time Olympic champion

filmed an altercation

0:09:080:09:12

with an enforcement officer

on social media - claiming

0:09:120:09:14

"it was "pure harassment."

0:09:140:09:15

There is, however, no

evidence of any racial abuse

0:09:150:09:17

in the 47-second clip.

0:09:170:09:25

Action's being taken

against so-called "secondary

0:09:250:09:26

ticketing" companies over what's

being described as "misleading

0:09:260:09:28

pricing information"

on their websites.

0:09:280:09:33

The sites re-sell tickets

for sold out shows -

0:09:330:09:36

but the Advertising Standards Agency

says they have hidden charges

0:09:360:09:39

and sometimes don't even

guarantee entry to the gigs.

0:09:390:09:41

It follows an investigation

by Trading Standards

0:09:410:09:42

and The Competition and Markets

Authority.

0:09:420:09:45

A professional rugby

player, Tasered six times

0:09:450:09:47

after driving at 150mph in a police

chase, has been jailed.

0:09:470:09:51

Scott Moore crashed

into a house in Leigh

0:09:510:09:53

and fought officers,

threatening one with a Taser

0:09:530:09:55

he stole from them.

0:09:550:09:57

The ex-England rugby league star

used "his size and experience

0:09:570:09:59

on the rugby field" to evade arrest,

Greater Manchester Police said.

0:09:590:10:02

He was jailed for 23 months

after admitting dangerous

0:10:020:10:04

driving and assault.

0:10:040:10:12

Olympic gold medal

boxer, Nicola Adams,

0:10:120:10:14

has been turned into a Barbie doll

ahead of International Women's Day

0:10:140:10:19

this week.

0:10:190:10:21

Nicola said she's excited

to become the first ever

0:10:210:10:24

boxer barbie, as part

of a range of dolls

0:10:240:10:26

which the manufacturer says

is designed to honour

0:10:260:10:28

inspiring women.

0:10:280:10:29

That's a summary of the latest BBC

News - more at 9.30.

0:10:290:10:37

We are going to be talking about

coercive relationships. A very brave

0:10:380:10:45

woman, Helen, is going to tell us

about her experiences and many

0:10:450:10:49

things that in isolation don't sound

strange, but take non-their whole it

0:10:490:10:55

is a harrowing story.

0:10:550:10:58

Do get in touch with us

0:10:580:10:59

throughout the morning -

use the hashtag Victoria LIVE

0:10:590:11:01

and If you text, you will be charged

at the standard network rate.

0:11:010:11:05

Let's get some sport.

0:11:050:11:08

Cricket first and another close

finish for England?

Yes a great

0:11:080:11:13

match over night, England's

five-match one-day series will be

0:11:130:11:18

decided in Christchurch in England.

New Zealand. -- in New Zealand.

0:11:180:11:30

Bairstow hit 138. At one stage

England lost eight wickets for just

0:11:300:11:35

46 runs. Ross Taylor of New Zealand

was the star though. He hit 181.

0:11:350:11:45

Before Nichols hit the final

boundary. They needed three runs

0:11:450:11:49

from the final over for victory. All

to play for in the final match.

And

0:11:490:11:54

Liverpool, first English team

through to the quarter-finals of

0:11:540:11:56

Champions League?

Yes we could have

four British teams through with

0:11:560:12:01

Manchester City, Chelsea and

Tottenham in action over the coming

0:12:010:12:04

weeks. Liverpool comfortable last

night and they won the first leg in

0:12:040:12:09

Porto 5-0. So a they were just

keeping an eye on the draw on

0:12:090:12:13

Friday. This was the best chance of

the game. Mane hitting the post. 0-0

0:12:130:12:17

it finished. Jurgen Klopp making

five changes, the likes of Salah and

0:12:170:12:25

van Dijk and Klopp saying they

deserved to be going well in the

0:12:250:12:29

Champions League.

I think this year

we belong there to be honest. It

0:12:290:12:35

should not be a big surprise. And

next round will be very difficult. I

0:12:350:12:42

think that is clear. We have a lot

of good teams. Seven other very good

0:12:420:12:49

teams will be then involved.

It is

the first time Liverpool have made

0:12:490:12:53

the quarter finals since 2009. Look

at those flares in Paris last night.

0:12:530:12:58

Ronaldo killing the game off. Real

won the first game 2-1 and they

0:12:580:13:04

secured their place in the

quarter-finals. Tonight, its all

0:13:040:13:10

about two English teams. Manchester

City are 4-0 up against Basel. But

0:13:100:13:17

Tottenham take on Juventus, 2-2 from

the first leg. Spurs came back from

0:13:170:13:25

2-0 down. A big night for Mauricio

Pochettino's side. From midnight,

0:13:250:13:33

BBC Two you can watch England's

women in action. A point against the

0:13:330:13:36

United States will guarantee that

England win the tournament. What a

0:13:360:13:39

start that would be to the reign of

Phil Neville as England women's

0:13:390:13:44

manager. They beat France last

Thursday. They came from behind to

0:13:440:13:48

draw with Germany on Sunday. So

looking healthy for Phil Neville as

0:13:480:13:54

he settles into that new job. This

what he has lined up for his squad.

0:13:540:13:58

As a treat. Win or lose. This is

where they're heading.

We are

0:13:580:14:05

sending them to Disneyland on

Thursday. That is the treat we have

0:14:050:14:09

done. They leave half 7 and they

have three or four hours in

0:14:090:14:13

Disneyland. It is a once in a

lifetime opportunity for the

0:14:130:14:17

players, because of their schedules,

it is rare they get long enough. So

0:14:170:14:22

they have three or four hours there.

With Micky Mouse and Donald duck!

0:14:220:14:31

Lifting the she believes trophy we

hope and hanging out with Donald

0:14:310:14:36

Duck and Micky Mouse!

Seems a bit

random to me, but what do I know?

0:14:360:14:46

When you're trying to buy

tickets for a music

0:14:470:14:50

or sporting event and miss out,

many of us turn to other websites

0:14:500:14:53

promising to sell us

those tickets instead.

0:14:530:14:54

The websites claim they

are an "official site",

0:14:540:14:56

with a "100% guarantee"

of getting tickets.

0:14:560:14:58

But that's not always the case,

often the price you see at the start

0:14:580:15:01

of a transaction is not the same

as the price you pay at the end.

0:15:010:15:08

Today, the Advertising Standards

Authority is clamping down

0:15:080:15:10

on misleading pricing practices

by secondary ticketing providers

0:15:100:15:12

and taking action against four

of the main operators -

0:15:120:15:16

StubHub UK, Viagogo AG,

Seatwave Ltd, and GET ME IN!Ltd.

0:15:160:15:24

We've been following this story

since January last year.

0:15:250:15:27

Here's Chi Chi Izundu's

report from then.

0:15:270:15:35

There are more and more sites where

you can get hold of a ticket for a

0:15:360:15:40

gig or show, but it seems it's

getting more and more difficult to

0:15:400:15:46

get one that could be down to the

0:15:460:15:58

proliferation of it's not just fans

uploading.

We're working with one

0:16:050:16:16

artist openly advertising, tickets.

0:16:160:16:22

# Let me entertain you #.

0:16:260:16:27

Ticketmaster confirmed to me

that that artist is,

0:16:270:16:29

in fact, Robbie Williams.

0:16:290:16:31

Here is a ticket you can buy

on Ticketmaster's website.

0:16:310:16:33

I'm feeling flush, so let's

get some good seats -

0:16:330:16:35

level one, block one

to six sounds good.

0:16:350:16:37

£95 each.

0:16:370:16:38

Let's see on the secondary website.

0:16:380:16:40

These tickets are direct

from the event organiser,

0:16:400:16:43

very similar seats, one block over

from the stage, at £160 each.

0:16:430:16:46

This is not a resale ticket.

0:16:460:16:50

It is being sold for the first time

on a secondary site.

0:16:500:16:53

Ticketmaster say these platinum

tickets are the best seats

0:16:530:16:56

in the house but confirmed they come

with no extra perks.

0:16:560:16:59

But there is a £65 difference

between these two very similar

0:16:590:17:03

seats, even though they both come

directly from the event organisers.

0:17:030:17:10

Now, Robbie and his management

aren't doing anything illegal,

0:17:100:17:12

they're not breaking

any laws or any rules.

0:17:120:17:20

But some people have said

that this is just greedy.

0:17:220:17:24

In 2015, a number of promoters

and artist managers signed an open

0:17:240:17:27

letter to the Government,

asking them to take a harsher stance

0:17:270:17:30

on the secondary ticketing market.

0:17:300:17:31

Harvey Goldsmith, who has promoted

acts like Michael Jackson

0:17:310:17:33

and Madonna, signed it,

and we pointed out

0:17:330:17:35

another signature.

0:17:350:17:39

I think it is wrong, but hopefully,

most of the people who have signed

0:17:390:17:42

the petition are acting honourably

and do everything that they can do

0:17:420:17:45

to prevent tickets being sold

on the secondary market.

0:17:450:17:48

Ticketmaster say they are being

transparent but it does seem you pay

0:17:480:17:53

more for a ticket for no real

reason when you can get

0:17:530:17:56

a similar one cheaper.

0:17:560:17:57

And despite numerous

requests for a statement,

0:17:570:17:58

Robbie's management team,

ie:music, haven't responded.

0:17:580:18:06

Let's speak to Craig Jones,

the director of communications at

0:18:060:18:08

the Advertising Standards Authority

which is clamping down on misleading

0:18:080:18:11

pricing practices Adam Webb,

is the campaigns manager

0:18:110:18:13

for the Fanfair Alliance,

which was established to unite

0:18:130:18:15

the music and creative community

to take a stand against

0:18:150:18:17

industrial-scale online ticket

touting Claire Turnham,

0:18:170:18:19

who tried to buy Ed Sheeran tickets

for her son's 16th birthday.

0:18:190:18:27

She was overcharged by £1,150,

and the episode has led her to take

0:18:280:18:36

up a campaign against Viagogo,

the secondary ticket website

0:18:360:18:38

she used And Michael Waterson,

a Professor of Economics

0:18:380:18:40

at the University of Warwick.

0:18:400:18:41

He led the independent review

into the effectiveness of consumer

0:18:410:18:44

protection measures applicable

to sellers and purchasers

0:18:440:18:45

of tickets for music,

sporting and cultural events

0:18:450:18:47

in the UK.

0:18:470:18:49

Thank you for joining us. Claire,

£1150 overcharge stop added this

0:18:490:18:55

happen?

I was on the viagogo

website. I thought I was paying a

0:18:550:19:06

certain amount. By the time I went

to the transaction, it was around

0:19:060:19:13

£1400.

What was the extra money for?

The tickets were listed as per

0:19:130:19:23

ticket, £260 per ticket. And there

was an additional £350 golf

0:19:230:19:28

magazines, which were not disclosed.

Wow. -- for fees, which were not

0:19:280:19:38

disclosed. What have you found?

The

rulings say that the price you pay

0:19:380:19:46

at the end needs to be the price you

were promised at the beginning. It

0:19:460:19:50

is not fair on people to smuggle in

extra delivery charges, extra

0:19:500:19:54

booking charges, with the JT

sometimes, as well, which really

0:19:540:19:57

pushes things up. Many people will

be familiar with the experience of

0:19:570:20:01

being attracted to an offer, wanting

to get into it, becoming

0:20:010:20:05

psychologically committed because

you have started the process. --

0:20:050:20:09

with value-added tax sometimes, as

well. Other claims were made which

0:20:090:20:13

we found to be misleading, including

the idea that the tickets were from

0:20:130:20:18

the official provider and they were

100% guaranteed of entry. We found

0:20:180:20:21

them to be misleading. They are

banned from today. There needs to be

0:20:210:20:26

change in the sector.

The 100%

guarantee, is that because you might

0:20:260:20:31

get tickets with somebody else's

name on, and unique identification,

0:20:310:20:34

and then you cannot get in, things

like that?

In this example it wasn't

0:20:340:20:38

Ed Sheeran concert. He's one of the

artist who has said if you haven't

0:20:380:20:43

bought it from the official primary

provided you are not guaranteed to

0:20:430:20:48

get in because of the kinds of

problems people are experiencing.

0:20:480:20:51

Does it say that on your ticket? If

you get it from somewhere like

0:20:510:20:57

viagogo?

The problem with them is

that they said it was 100%

0:20:570:21:00

guaranteed. We found that to be

misleading. That is one of the

0:21:000:21:06

claims which from today is banned.

Adam Gemili complained to the ASA

0:21:060:21:11

can have your concerns been

addressed -- Adam, you have

0:21:110:21:15

complained to.

Yes. And Claire's

experience is so common with people

0:21:150:21:21

who get ripped off on these sites.

People are drawn to them by Google

0:21:210:21:26

advertising. Viagogo Can outbid

everybody else to appear at the top

0:21:260:21:31

of the search because they charge so

much. People do not realise they are

0:21:310:21:35

on a secondary ticket selling site.

And there is this pricing issue. You

0:21:350:21:41

start off at one price, then just

before you hit pay all of these

0:21:410:21:44

extra fees are added in. People

think they are spending £200, and it

0:21:440:21:49

is £1000, something like that.

Did

you get your money back?

I was one

0:21:490:21:53

of the lucky ones. I did. I

campaigned for my money back. Then I

0:21:530:21:58

started helping other people.

Did

you know you were on a secondary

0:21:580:22:04

ticket website?

Know, and I didn't

even know what that was. I'd done a

0:22:040:22:08

lot of research. -- no, and I didn't

even know. I thought I was on an

0:22:080:22:13

official site. I was misled. Because

the advert I saw used the word

0:22:130:22:18

official. It also said tickets were

available. And it was in a presale.

0:22:180:22:22

I had no reason to assume the

tickets had been sold before.

In

0:22:220:22:26

that case, should there be a stop,

for example, on certain websites

0:22:260:22:33

selling tickets at all. Let's say

there are two websites you can go

0:22:330:22:38

to, you might get a verified sign,

like on Twitter, then everybody can

0:22:380:22:41

know that you must go to this

website.

Some artists are choosing

0:22:410:22:46

to do that, sell them a critic it's

through that kind of model. We are

0:22:460:22:50

saying it is important that people

are being upfront with consumers.

0:22:500:22:54

The claim that was made, the 100%

guarantee one, is one of the ones we

0:22:540:22:59

have banned. If we see that again

from one particular provider, or

0:22:590:23:03

others, we will take action, up to

and including enforcement with

0:23:030:23:09

trading standards to prosecute. We

hopefully will not get to that

0:23:090:23:12

position.

I have now helped

thousands and thousands of people.

0:23:120:23:18

They all tell a familiar story.

I

want to bring in Professor Michael

0:23:180:23:24

Waterson. You did an independent

review into this. Are you frustrated

0:23:240:23:28

we are still in this situation where

you have done a review point of all

0:23:280:23:31

of this out?

It's taken quite a long

time. It is gradually being taken.

0:23:310:23:40

The ASA's actions is one of those

actions. Google has also recently

0:23:400:23:44

taken action. Regarding the

secondary sites. They are going to

0:23:440:23:51

make them comply with new

regulations on Google. And also, as

0:23:510:24:00

you probably know, trading standards

are taking some action in the

0:24:000:24:03

consumer market authority. Gradually

things are changing in the market.

0:24:030:24:08

But it has taken quite a while since

my report came out in May 2016.

0:24:080:24:15

Explain to us what those changes

would be on Google. Adam pointed out

0:24:150:24:19

that very often if you do a Google

search for tickets for a certain

0:24:190:24:23

event, the secondary ticketing

websites will come at the top.

It's

0:24:230:24:29

similar to the ASA, that they must

make it clear that they are a

0:24:290:24:36

secondary site. They must make it

clear what the official price of the

0:24:360:24:43

ticket is, and so on. It's quite

similar.

Adam, do you think that is

0:24:430:24:48

enough?

With Google there is an

ongoing conversation. It is great

0:24:480:24:54

that they are engaged. Their

certification scheme, viagogo have

0:24:540:25:03

stopped using the disclosure that

they need to get it, but I think

0:25:030:25:10

Google need to do more. And the

adverts. They need to disclose what

0:25:100:25:14

these companies are. In the context

of a ticketing sale, if it doesn't

0:25:140:25:23

say at the top of the website that

it is a secondary site, people will

0:25:230:25:26

still get misled. It is a

conversation with Google that needs

0:25:260:25:28

to continue.

I went on viagogo last

night, they have pressuring tactics

0:25:280:25:35

on there. You go on, there is a

price, it is a specific seat on a

0:25:350:25:40

specific row, then you click on it,

but suddenly the tickets are

0:25:400:25:45

disappearing and it looks like they

are being sold incredibly quickly.

0:25:450:25:49

And you almost get into a panic. I

wasn't even buying a ticket. I was

0:25:490:25:53

just looking. Should those tactics

be allowed?

No. And if those tickets

0:25:530:25:58

were on sale on the first date then

you really do believe... I did, I

0:25:580:26:02

thought I was buying the last four

tickets available. I went from this

0:26:020:26:06

feeling of joy and excitement to

sudden panic and shock that this had

0:26:060:26:10

happened to me.

Nigel Huddleston,

one of the MPs from the select

0:26:100:26:14

committee report, he described

viagogo as a psychologically

0:26:140:26:21

manipulative website, one of the

worst he had seen. This pressure

0:26:210:26:24

tactics is something the CMA have

extended their investigation on.

0:26:240:26:33

Government is also concerned about

this. Politicians are talking about

0:26:330:26:36

it a lot. We see the intervention of

the ASA on the rulings as a way to

0:26:360:26:42

strongly push this agenda. There

needs to be a change of practice

0:26:420:26:46

amongst the providers. But we will

also be monitoring the rest of the

0:26:460:26:49

market. We will take action if we

see people continuing this bad

0:26:490:26:54

practice. Another piece of good news

is that if people have your

0:26:540:26:57

experience, Claire, and want to make

a complaint to the ASA, it just

0:26:570:27:02

takes one complaint to see an

investigation started and

0:27:020:27:04

potentially the banning of an ad.

But we will be watching proactively,

0:27:040:27:09

as well.

What we could possibly do

is add your details to our guidance.

0:27:090:27:12

Because we have guidance helping

people with refunds.

Let me read you

0:27:120:27:17

some messages coming in about

people's experiences. Thanks for

0:27:170:27:21

getting in touch. Darren says

picking up on the ticketing issue, I

0:27:210:27:24

am travelling to Paris this weekend,

I am staying over two nights for the

0:27:240:27:29

six Nations game. For less money in

total than two tickets for England's

0:27:290:27:33

home games at Twickenham via a

third-party ticketing website. That

0:27:330:27:38

is travel, train from Derby to

London the Madeira star, and

0:27:380:27:41

accommodation, but clearly not wine.

-- the Eurostar. Mike says I always

0:27:410:27:49

go to the official venue site and

follow their links to tickets. If

0:27:490:27:53

nothing else it gives you an idea of

how much the official tickets cost.

0:27:530:27:57

So if you go elsewhere and you have

an idea of how much the prices have

0:27:570:28:01

been inflated. Do not click pay

until each page has finished

0:28:010:28:05

refreshing.

That sounds like sound advice. Thank

0:28:050:28:07

you all for coming in today. We

contacted all four companies

0:28:070:28:14

mentioned by ASA, none would join us

on the programme, but some sent

0:28:140:28:17

messages.

0:28:170:28:22

messages. Stubhub Gave a statement.

We welcome this opportunity to work

0:28:240:28:27

closely with the ASA and will be

fully complied with its decision. We

0:28:270:28:32

hope other players in the ticketing

industry, including primary issue

0:28:320:28:36

was, follow suit. -- issuers, follow

suit. Ticketmaster Says our

0:28:360:28:47

customers know the price at every

stage. We will continue to work with

0:28:470:28:54

both the ASA and the CMA to develop

levels of transparency and consumer

0:28:540:28:58

protection within the UK ticketing

sector. Viagogo Did not respond our

0:28:580:29:05

request for interview or comment.

Did you see this amazing picture of

0:29:050:29:16

Parker Curry? It went viral...

0:29:160:29:22

Thinking about all of the young

people. Particularly girls, and

0:29:350:29:40

goals of colour, who in years ahead

will come to this place and they

0:29:400:29:43

will look up and they will see an

image of someone who looks like them

0:29:430:29:48

hanging on the wall.

0:29:480:29:52

She already knew who Michelle

Obama was, so it was

0:29:570:29:59

quite exciting to have

the portrait unveiled.

0:29:590:30:03

# Shake it off #.

0:30:030:30:10

Did you have a good

time with her?

0:30:100:30:12

Yes.

0:30:120:30:13

What did you guys do?

0:30:130:30:14

Danced.

0:30:140:30:15

You danced?

0:30:150:30:16

Yeah, la, la, la.

0:30:160:30:17

I like her dress.

0:30:170:30:24

Could she be more gorgeous?

0:30:250:30:26

Still to come.

0:30:260:30:27

We'll be speaking to

one women who realised

0:30:270:30:29

she was the victim of a coercive

controlling relationship

0:30:290:30:31

after listening to an episode

of the Archers which showed

0:30:310:30:34

similarities with her own life.

0:30:340:30:39

And would you go to a botox party.

How safe is it?

0:30:390:30:49

Time for the latest

news - here's Annita.

0:30:510:30:53

The BBC News headlines this morning.

0:30:530:30:54

The government's emergency

committee, Cobra,

0:30:540:30:56

will be briefed this morning

on the police investigation

0:30:560:31:00

into the suspected poisoning

of a former Russian

0:31:000:31:04

agent in Salisbury.

0:31:040:31:08

Sergei Skripal and his

daughter Yulia remain

0:31:080:31:11

in a critical condition in hospital

after being found unconscious

0:31:110:31:13

on a park bench on Sunday.

0:31:130:31:14

Scientists at the military research

facility at Porton Down are carrying

0:31:140:31:17

out tests to discover what made them

so violently ill.

0:31:170:31:20

The top economic adviser

to the White House,

0:31:200:31:22

Gary Cohn, has resigned -

after failing to persuade

0:31:220:31:24

President Trump not to impose

significant tariffs on imports

0:31:240:31:27

of steel and aluminium.

0:31:270:31:28

Mr Cohn was regarded

by many business leaders

0:31:280:31:30

as a moderating influence

in the administration.

0:31:300:31:32

He's the latest in a long

line of people who've

0:31:320:31:34

left the White House.

0:31:340:31:40

The United States has concluded

that Kim Jong-un' half

0:31:400:31:43

brother was killed by a chemical

attack in Malaysia on the orders

0:31:430:31:46

of the North Korean government.

0:31:460:31:47

Kim Jong-nam died

0:31:470:31:49

after an encounter at Kuala Lumpur

airport last year, when two

0:31:490:31:51

women smeared his face

with VX nerve agent.

0:31:510:31:53

The women, who say they believed

they were carrying out

0:31:530:31:56

a prank for a TV show,

are on trial for murder.

0:31:560:32:02

Up to 15 people have been

injured after two double

0:32:020:32:05

decker buses crashed

in Manchester city centre.

0:32:050:32:09

It happened at 7.30 this morning

0:32:090:32:11

on Minshull Street at junction

of Aytoun Street outside

0:32:110:32:13

the Holiday Inn.

0:32:130:32:14

Greater Manchester police say

most injuries are minor,

0:32:140:32:16

one person is thought to have more

serious injuries

0:32:160:32:18

The Chancellor Philip

Hammond will today

0:32:180:32:20

outline his vision of an EU free

trade deal for the financial

0:32:200:32:23

services sector after Brexit.

0:32:230:32:26

Mr Hammond, who wants special access

0:32:260:32:30

to the EU's single market,

is expected to use his speech

0:32:300:32:33

in London to focus on an agreement

which he says will be of mutual

0:32:330:32:36

interest to both parties.

0:32:360:32:37

The European Commission has

previously said that a free trade

0:32:370:32:39

deal including the City

is not an option.

0:32:390:32:43

Saudi Arabia's Crown Prince,

Mohammed Bin Salman,

0:32:430:32:45

is beginning a three-day

visit to Britain.

0:32:450:32:48

We'll have lunch with

the Queen and hold talks

0:32:480:32:50

with the Prime Minister.

0:32:500:32:55

The Government regards Saudi Arabia

as an important strategic ally,

0:32:550:32:58

but protest marches are planned

by campaign groups angered

0:32:580:33:00

by the war in Yemen, where

the Kingdom is fighting rebels.

0:33:000:33:03

That's a summary

0:33:070:33:08

of the latest BBC News.

0:33:080:33:13

A lot of you getting in touch about

secondary ticketing web-sites. Lots

0:33:130:33:21

of you with thoughts on that. Steve

said, why can't people be

0:33:210:33:26

responsible for shopping around

themselves? Some shops charge more

0:33:260:33:30

for the same item. Paul said

secondary ticket sellers are touts

0:33:300:33:35

and should be closed down. Now some

Sport with Wilf.

England's one-day

0:33:350:33:44

series with New Zealand will be

decided on Friday after New Zealand

0:33:440:33:49

won the latest match. Bairstow and

Root both hit centuries, but England

0:33:490:33:55

lost eight wickets for 46 runs.

Taylor made 181 for New Zealand and

0:33:550:34:03

Nichols smashed a six to level the

series. Jurgen Klopp said Liverpool

0:34:030:34:07

belong in the Champions League

quarter-finals after a goalless

0:34:070:34:10

second leg at Anfield give them a

5-0 aggregate win over Porto. Also

0:34:100:34:20

in the last eight, Real Madrid, who

made Paris 2-1. Ronaldo on the score

0:34:200:34:28

sheet again. England's women can win

the She believes cup if they draw

0:34:280:34:35

with the United States tonight. Phil

Neville's side beat France last

0:34:350:34:41

Thursday and then drew with Germany

on Sunday. We will have more for you

0:34:410:34:47

at 10 o'clock.

Thank you.

0:34:470:34:55

This morning -

0:34:550:34:56

we get a rare insight

0:34:560:34:58

into what it's like to be

in a coercive controlling

0:34:580:35:00

relationship.

0:35:000:35:01

It's only now that she is in her 60s

that Helen Walmsley-Johnson has been

0:35:010:35:04

able to share her experience

of a relationship that she had

0:35:040:35:10

in her 40s, during which she says

she was the victim of coercive

0:35:100:35:13

control and violence.

0:35:130:35:18

Helen Walmsley-Johnson has written

a book about her experience called

0:35:180:35:20

"Look What You Made Me Do"

and is here today to speak

0:35:200:35:23

exclusively in her first in-depth

broadcast interview on the book's

0:35:230:35:25

publication

0:35:250:35:27

I had been working free lance, but

was offered a full-time job at a

0:35:270:35:31

hospital and had taken that for some

security. Then my daughter's father,

0:35:310:35:38

who we hadn't seen for eight years,

suddenly reappeared. He bumped into

0:35:380:35:51

my eldest girl. So that sort of

brought him back into our lives.

0:35:510:35:54

Which I felt was right, because he

is their father and should be

0:35:540:35:57

involved in it.

You were feeling

vulnerable?

Well, I had this sort of

0:35:570:36:04

constant feeling that everything

was... I think a love us get this,

0:36:040:36:09

that everything is about to unravel.

I would wake up in a panic. But once

0:36:090:36:14

I got going, I was fine.

So what did

Frank give to you? Security?

Well he

0:36:140:36:22

was supposed to be a diversion. He

was, I wasn't looking for a

0:36:220:36:27

long-term relationship. He He was

suppose to be a bit of a treat to

0:36:270:36:33

me. But what he quickly started to

do was fill that gap where you have

0:36:330:36:40

friends around you and you have got

family and friends and so you're not

0:36:400:36:44

alone. You're not isolated, but

you're missing that intimate

0:36:440:36:52

closeness that a relationship will

give you. That kind of relationship.

0:36:520:36:56

So you got that initially.

I got

that initially, yes.

But then the

0:36:560:37:02

warning signs started to arrive?

Yes, but nay they didn't start

0:37:020:37:09

quickly. There was things at the

beginning. This is the thing about

0:37:090:37:16

coercive control. The first date,

where I was talking talking to

0:37:160:37:22

somebody, another man when Frank

went to get the coats. When he came

0:37:220:37:25

back he said, I can't leave you

alone for a second. Which is fine.

0:37:250:37:30

That is what everybody you know it

is not unusual. He wouldn't take my

0:37:300:37:35

phone number when I offered it. He

said he would call me. I thought

0:37:350:37:40

that is irritating, but I'm not

going to let that get to me. I

0:37:400:37:44

lasted three days and called him.

Because tall, French, handsome and

0:37:440:37:51

very quickly he sort of filled that

role of support. So a lot of love.

0:37:510:37:58

He was engaged. He told me that.

So... But I didn't feel, I was free,

0:37:580:38:04

that is up to him. But he fell in

love with me, he said. But he

0:38:040:38:14

started just little things like... I

wasn't allowed to walk around the

0:38:140:38:20

house bare-footed. Because he said

it was dirty. He didn't like onion

0:38:200:38:26

and garlic, so I couldn't cook

anything with onions and garlic in

0:38:260:38:29

it. Then he took me shopping and

bought me something beautiful,

0:38:290:38:38

bought me a beautiful coat and then

got me to try it on and say he would

0:38:380:38:48

decide whether I could keep it.

It

was gradual.

Very gradual.

People

0:38:480:38:55

would say, that is, you would notice

that. I'm interested he did have a

0:38:550:38:59

list of things that you weren't

allowed to do. You had to pick up

0:38:590:39:02

the phone when he called within

three or four rings.

That was a big

0:39:020:39:09

bone of contention that I never

heard the phone. If it is in your

0:39:090:39:12

bag and you're in a busy street you

may not hear it. When I did answer

0:39:120:39:17

it, I had to go somewhere quiet

immediately so I could hear what he

0:39:170:39:22

was saying. He didn't want to feel

that I was talking to anybody else

0:39:220:39:27

but him when I was on the phone. So

I wouldn't be distracted by, if I

0:39:270:39:33

was with friends or somebody like

that, there was nobody else to be

0:39:330:39:38

involved in the conversation.

A

couple of things that struck me, was

0:39:380:39:43

the gym routine and you dropped from

a size 12 to size 8 because of the

0:39:430:39:49

gym. And a time you went to a

restaurant with colleagues and he

0:39:490:39:52

was waiting outside and you had 22

missed calls.

Yes. Because I have

0:39:520:40:00

all this material at home, the

reason I can be so detailed, because

0:40:000:40:03

I have kept everything that he

wrote. We wrote to each other a lot.

0:40:030:40:08

I kept my diary, so I knew what I

was doing when I was doing. I have a

0:40:080:40:16

note books. We left each other

messages. A lot of things that you

0:40:160:40:21

remember, you're not always reck it

accurately. I had always thought the

0:40:210:40:25

letter were love letters and they're

not. But all that is in there. 22

0:40:250:40:32

missed calls and messages, where are

you? And you know where I am. You're

0:40:320:40:37

standing outside looking in. You can

see me. So it is a control. He

0:40:370:40:42

wanted me to come straightaway. He

said I could go. By then I wasn't

0:40:420:40:48

doing anything without asking his

permission first. You do that in a

0:40:480:40:51

normal relationship. Is it OK if I

go and have din we are my friends

0:40:510:40:56

and say, yeah, that is fine. So he

unusually said I could go. But then

0:40:560:41:01

he turns up outside...

Your family

and friends never said.

I never told

0:41:010:41:06

them. They didn't like him. But they

probably wouldn't have said... I

0:41:060:41:12

don't remember. The only people I

remember saying anything were my

0:41:120:41:18

daughters - didn't like him. He

didn't like them. That is

0:41:180:41:20

understandable. But by that time you

see the whole love thing, the

0:41:200:41:25

sweeping you off your feet, and

charming the socks off you happens

0:41:250:41:32

very quickly. The control part comes

in very slowly under all that. So by

0:41:320:41:39

the time that is getting a grip on

you, you are completely and utterly

0:41:390:41:46

head over heels in love and you have

seen that man, so you think well

0:41:460:41:51

I've only got to do this which he

wants me to do and then I will get

0:41:510:41:58

that man back and that is the give

and take is a distorted version of a

0:41:580:42:03

normal relationship. It sort of bent

out of shape.

So that is why you

0:42:030:42:09

didn't walk away. People may say he

was controlling and he turned

0:42:090:42:13

violent.

Yes.

And yet you didn't

walk away. Was it for that search to

0:42:130:42:20

find the man you fell in love with

at the start?

Yes, but by that time

0:42:200:42:25

he moved me in with him. My home

life disintegrated. So I was living

0:42:250:42:31

with him. And I had no, so he was

controlling me all the time. I had

0:42:310:42:37

no independent thought by then. I

couldn't do anything. I don't know

0:42:370:42:42

whether I was... Actually frightened

of him. I read something... In the

0:42:420:42:50

first review that came through that

said it was bizarre I asked him to

0:42:500:42:55

phone me in sick when I was taking

to day, I felt terrible and I was

0:42:550:42:59

trying to get away from him to get

some peace. I didn't think it was

0:42:590:43:03

bizarre at all. That just hadn't

occurred to me that was bizarre to

0:43:030:43:07

ask the man I was trying to get away

from to phone my employers and tell

0:43:070:43:11

them I wasn't well.

You didn't

realise that you were in this

0:43:110:43:17

coercive relationship until you saw

a plot line on the Archers on the

0:43:170:43:22

radio. For people who are not

familiar. Maybe we can look at that.

0:43:220:43:30

Tell me... I just want to

understand.

I know it looks funny.

A

0:43:300:43:37

bit more than funny. You planned an

afternoon out with Henry.

On the

0:43:370:43:42

blackberry line. He loved it.

On a

steam train with Henry?

Yes.

And

0:43:420:43:49

with Kirsty?

Yes.

Behind my back?

Deceiving me.

Don't say that.

Lying

0:43:490:43:55

to me about it and lying to the

school as well?

Sorry I'm sorry.

0:43:550:44:02

That was Helen and Rob from the

Archers, it is interesting to watch

0:44:020:44:08

your face during that.

I could feel

my insides going. That is the effect

0:44:080:44:13

that story line had on me, when I

realised what was happening to Helen

0:44:130:44:20

I felt something all in inside.

Because it was so familiar. Just

0:44:200:44:25

exactly the way it is. They were

very good with that.

If people are

0:44:250:44:29

watching this now, and they have had

that reaction that you just spoke

0:44:290:44:33

of, whether listening to that an the

radio or listening to you speak,

0:44:330:44:36

what would you say to people is the

best thing, the first thing they can

0:44:360:44:41

do.

Phone Refugee or Women's Aid.

Phone the help lines. I have been to

0:44:410:44:49

a refuge after a wrote a piece for

the New Statesman, following the

0:44:490:44:58

Archers thing and seeing that

operation was so reassuring and

0:44:580:45:02

comforting and they are so good.

Phone Women's Aid or phone Refuge.

0:45:020:45:08

If you're that much in the clutches

of someone controlling you, is it

0:45:080:45:14

easy to pick up the phone?

No,

because you're being watched all the

0:45:140:45:17

time and you will need to have

several goes to be able to

0:45:170:45:22

articulate it. The whole, the way...

It works is that you are controlled

0:45:220:45:30

into silence so you can't speak

about it and it is the shame of it

0:45:300:45:33

that you have allowed... I say you

have allowed it. It has happened to

0:45:330:45:38

you. You haven't allowed anything to

happen. It is not your fault. So

0:45:380:45:42

it... Is very hard to... Actually

say the words that I was in this

0:45:420:45:54

kind of relationship and this is

what happened to me and this what is

0:45:540:45:57

he did to me. It is humiliating and

shame and you feel guilt as well.

0:45:570:46:04

But the biggest thing is the shame.

Sorry about the glitch during that

0:46:040:46:17

conversation.

0:46:170:46:18

And if you want any

information on sources of support -

0:46:180:46:20

you can find a list of helplines

that can offer you advice

0:46:200:46:23

at bbc.co.uk/actionline.

0:46:230:46:24

Coming up...

0:46:240:46:25

As ministers hold

an emergency meeting

0:46:250:46:27

about the suspected poisoning

of a former Russian spy

0:46:270:46:29

and his daughter in Wiltshire,

we get the inside track on UK-Russia

0:46:290:46:33

relations from the writer behind

the hit TV thriller McMafia.

0:46:330:46:38

We have heard about Botox.

Injections which relax facial

0:46:380:46:43

muscles, supposedly making you look

younger. It is only supposed to be

0:46:430:46:46

given by someone medically trained

and anybody having the treatment is

0:46:460:46:52

supposed to be warned about side

effects but it doesn't always

0:46:520:46:55

happen. In BBC Three documentary has

uncovered a murky world about

0:46:550:47:00

backstreet injectors who perform

without following the rules. Let's

0:47:000:47:02

take a look.

0:47:020:47:05

If you want Botox, you should

ideally go to a trained

0:47:050:47:07

medical professional.

0:47:070:47:09

They will assess whether it's

suitable for you, tell you the risks

0:47:090:47:11

and write you a prescription before

giving you the treatment.

0:47:110:47:15

You can go to a beautician

for the injection but it is illegal

0:47:150:47:19

for a beautician to supply Botox

that hasn't been prescribed for you,

0:47:190:47:21

so you also need to see a doctor,

dentist or prescribing nurse

0:47:210:47:24

for your consultation

and prescription first.

0:47:240:47:26

This must be done face-to-face.

0:47:260:47:27

If you're prescribed Botox

about a face-to-face

0:47:270:47:29

medical consultation,

it's against stricter

0:47:290:47:30

General Medical Council guidance.

0:47:300:47:37

Despite this, I've heard it's

happening at thousands

0:47:370:47:39

of appointments across the UK.

0:47:390:47:42

I'm told beauticians regularly offer

Botox which hasn't been properly

0:47:420:47:45

prescribed but I need proof,

so I've put some appointments

0:47:450:47:53

-- prescribed but I need proof,

so I've booked some appointments

0:47:530:47:55

using the fake name Lucy.

0:47:550:47:58

I'm going to go under cover

because I think if I go

0:47:580:48:00

in and say I'm a journalist,

they might follow procedure.

0:48:000:48:07

I will find out what happens when

people put these appointments

0:48:070:48:11

normally.

0:48:110:48:18

I want to check whether

they're qualified medics.

0:48:200:48:27

I checked and she isn't a licensed

nurse, so I should first see

0:48:290:48:33

a qualified medic to get

the required prescription.

0:48:330:48:36

Needles come out quickly,

so I fake a sudden needle phobia.

0:48:500:48:58

Both those beauticians

were about to give me Botox

0:49:060:49:11

without a proper consultation

with a prescriber, and one

0:49:110:49:13

of them told me that

she's a registered nurse.

0:49:130:49:16

I looked her up on the register

and she's not on it.

0:49:160:49:20

Posing as a registered medical

professional is a criminal offence

0:49:200:49:22

and our evidence shows that's

exactly what she's doing.

0:49:220:49:26

They told me there were no risks,

no side effects, and they made it

0:49:260:49:30

seem like a very casual thing

that everyone's doing.

0:49:300:49:37

To see if it really

is what everyone's doing,

0:49:400:49:42

I'm on my way to a Botox party

in Windsor, where a legitimate

0:49:420:49:45

prescriber is present.

0:49:450:49:46

Hi.

0:49:460:49:48

I'm Dr Sherpao.

0:49:480:49:49

Hi, Dr Sherpao.

0:49:490:49:50

So, how are you all feeling?

0:49:500:49:51

Good.

0:49:510:49:52

Good.

0:49:520:49:56

The champagne may be

non-alcoholic, but there's

0:49:560:49:58

still a party atmosphere.

0:49:580:50:01

How old are you guys?

0:50:010:50:02

I'm 23.

0:50:020:50:03

23.

0:50:030:50:04

27.

0:50:040:50:05

27.

0:50:050:50:06

21.

0:50:060:50:07

21.

0:50:070:50:08

Yeah.

0:50:080:50:09

You're not having

any Botox, are you?

0:50:090:50:11

I'm not, no.

0:50:110:50:12

Are you tempted?

0:50:120:50:13

A little bit, to see

what the fuss is about.

0:50:130:50:16

When was the first time you had it?

0:50:160:50:17

Was that four months ago?

0:50:170:50:19

No, when I was, like, 18.

0:50:190:50:20

No way.

0:50:200:50:23

I've had it for, like, five years.

0:50:230:50:25

Do you think people see it

as convenient as they would getting

0:50:250:50:28

their nails or their eyelashes done?

0:50:280:50:29

Yeah.

0:50:290:50:30

People want their nails

done, their hair done,

0:50:300:50:32

their eyelashes done,

their lips done, Botox.

0:50:320:50:34

It's all part of that

whole confidence boost.

0:50:340:50:36

So, in total, how many people do

you think you know who have Botox?

0:50:360:50:39

Over 100.

0:50:390:50:40

Over 100?

0:50:400:50:41

Yeah, everybody.

0:50:410:50:42

I feel like I am the only one

that doesn't any more.

0:50:420:50:50

Ellie Flynn -

who's the reporter

0:50:540:50:56

on that investigation -

is here now.

0:50:560:51:03

We can also speak to

Ashton Collins - from Save Face -

0:51:030:51:06

a government approved register

of legitimate practitioners

0:51:060:51:07

who carry out treatments like Botox.

0:51:070:51:09

Did you find what you expected to

find when he started out on this

0:51:090:51:12

investigation?

I didn't really know

what I expected. I had tips this was

0:51:120:51:17

happening on a huge scale. But I was

definitely surprised by how common

0:51:170:51:21

it seems to be that Botox is being

provided without the rules being

0:51:210:51:25

followed.

Have you got a sense of

how widespread it is that people who

0:51:250:51:31

are not medically qualified, you

haven't been for a consultation, is

0:51:310:51:38

carrying out these procedures?

It

seems to be common from our

0:51:380:51:41

investigation. Most of the

beauticians we went to go and meet

0:51:410:51:46

come I didn't have a consultation

with a doctor before. They didn't

0:51:460:51:50

ask for any of my details before I

went to the appointment. It was just

0:51:500:51:53

on the day, I popped in, I would

have been given Botox without an

0:51:530:51:58

appointment.

You don't have to be

medically trained to administer it,

0:51:580:52:02

but you need to have had a

consultation with a medical

0:52:020:52:05

professional beforehand.

That's

right. Legally a patient needs to

0:52:050:52:09

have a valid prescription to be

administered with Botox. That needs

0:52:090:52:15

to be following a face-to-face

consultation with a licensed

0:52:150:52:18

prescriber which is a doctor,

dentist, or a prescribing pharmacist

0:52:180:52:23

or nurse.

What struck me is how

young people are going for Botox.

0:52:230:52:29

But young woman she was 23, she said

she first had it which was 18. What

0:52:290:52:35

Doctor is saying yes I will give you

a prescription for Botox?

0:52:350:52:40

Absolutely. You get all sorts of

unethical people. Perhaps she wasn't

0:52:400:52:44

going to a doctor at that point in

time. Perhaps it was a beauty

0:52:440:52:48

therapist. You saw from the

atmosphere of that party why these

0:52:480:52:52

treatments are so trivialised. There

is almost no perception of side

0:52:520:52:59

effects, convocations, and serious

side effects. The word party and

0:52:590:53:02

injection should not go

hand-in-hand. -- complications and

0:53:020:53:06

serious side-effects.

What kinds of

side effects?

Bruising, swelling,

0:53:060:53:12

itchiness, headaches, to more

serious things where the incorrect

0:53:120:53:17

muscle is relaxed, which will make

you look like you have had a stroke,

0:53:170:53:20

leaving you with a droopy eyelids,

right through to allergic reactions.

0:53:200:53:25

You would need to be a medical

professional to identify those

0:53:250:53:29

quickly and treat them effectively.

Those Botox parties, were those

0:53:290:53:34

young women aware of the

side-effects?

There was a legitimate

0:53:340:53:39

prescriber there. There was a doctor

there. They were given warning of

0:53:390:53:42

the side-effects. But in a lot of

the cases when I was going to

0:53:420:53:46

appointments myself I wasn't really

given any idea that there were

0:53:460:53:49

side-effects. We meet with somebody

in the documentary who had a bad

0:53:490:53:54

reaction to Botox after being given

a treatment without being warned of

0:53:540:53:58

any side effects at all.

Is there a

sense this industry needs to be

0:53:580:54:04

tightened up? Is their government

interest in tightening up this

0:54:040:54:07

industry?

In short, no. It is

unregulated and not protected. They

0:54:070:54:16

declined to regulate for various

reasons. They signpost organisations

0:54:160:54:23

like ours, which is why we educate

the public on making safe choices,

0:54:230:54:28

what the risks are, and that you

should be taking these procedures

0:54:280:54:31

very seriously.

When you spoke to

these women, did you get a sense

0:54:310:54:37

this was insecurity driving this,

that they were not looking at how

0:54:370:54:41

serious this issue was? Party and

injection to go together,

0:54:410:54:50

injection to go together, like

Ashton says.

It has almost become

0:54:500:54:51

part of a trend, that look, having

Botox, it brings your eyebrows up

0:54:510:54:55

and gives you a perfect forehead.

There is probably pressure from

0:54:550:54:59

social media on young women to look

a certain way. Like the girls says

0:54:590:55:05

in that clip, it gives you that

whole package, and I think a lot of

0:55:050:55:09

young women are striving to have

that.

You can mystery shopping to

0:55:090:55:12

try and catch out bogus

practitioners.

Yes. There are

0:55:120:55:17

hundreds. That clip was a drop in

the ocean. There are hundreds of

0:55:170:55:21

training academies, they go on to

offer £99 treatments, price cuts,

0:55:210:55:31

Botox parties, they advertise on

social media. You have no idea who

0:55:310:55:38

the person is. You have a mobile

phone number, which is probably a

0:55:380:55:42

burner phone, something goes wrong,

and you cannot get in touch with the

0:55:420:55:46

person, and they could just change

their name for the next week.

You

0:55:460:55:51

say £99 is cut-price, how much is

it?

That is very cheap. You're

0:55:510:55:55

looking between £180 to £350,

depending on the number of areas.

0:55:550:56:01

One area would be between your

eyebrows, your forehead or Kroos

0:56:010:56:05

feat areas. If you go for all three

you are looking at £350.

-- Kroos

0:56:050:56:14

what was your lasting impression on

what needs to be done to the

0:56:140:56:17

industry? You said you went in

without any idea.

It needs to be

0:56:170:56:22

tightly regulated. In the end we

find a doctor who is providing Botox

0:56:220:56:26

to between 18 and 19 beauticians

across the UK. Because he is struck

0:56:260:56:36

off he falls into a grey area. He is

unregulated any more. Who is there

0:56:360:56:41

to protect those patients? That is

what needs to be done.

Thank you

0:56:410:56:45

both for coming in and talking to us

today.

0:56:450:56:49

You can watch

the documentary on the BBC Three

0:56:490:56:52

website later today.

0:56:520:56:53

A comet has come in about coercive

control relationships. -- a comment.

0:56:530:56:59

I would like to add to today's

subject anonymously. I am a husband

0:56:590:57:03

who is only now leaving my wife

after nearly 20 years of takeaway --

0:57:030:57:13

after a coercive relationship. Soon

after the marriage I lost my voice.

0:57:130:57:17

I was increasingly sidelined,

belittled, and controlled in

0:57:170:57:21

everything we did. I was like a

lobster who had been put into a pan

0:57:210:57:24

of cold water and the heat was being

applied in a subtle but

0:57:240:57:27

ever-increasing weight so I didn't

notice. When I did wake up and

0:57:270:57:32

challenge my wife and her behaviour,

she used threats and manipulation to

0:57:320:57:35

silence me. It has taken me 20 years

to pluck up the courage and finally

0:57:350:57:40

walk away. My story isn't unique but

it is important to recognise that

0:57:400:57:44

men are also affected by these types

of relationships.

0:57:440:57:48

Thank you for your bravery and

sharing your story. If you have any

0:57:480:57:53

comments, please send them in. Let's

get the latest weather now. Today

0:57:530:57:58

comments, please send them in. Let's

get the latest weather now. Today we

0:57:580:57:59

have a mixture. It is chilly in the

north where further south it is

0:57:590:58:03

quite mild. These pictures are

rather nice, this beautiful one

0:58:030:58:08

shows sunny intervals. This is from

Northampton. And we have another

0:58:080:58:12

one, another beautiful view. Some

sunshine in Lyme Regis, Dorset. The

0:58:120:58:16

forecast today is one of sunshine

and showers. Some showers are still

0:58:160:58:21

wintry, particularly so across the

north and west of the UK. What you

0:58:210:58:25

will tend to find is that they will

fizzle during the day. And the wind

0:58:250:58:29

across the far north of Scotland is

tending to ease. Low pressure still

0:58:290:58:33

in charge of our weather. You can

see this front pushing across East

0:58:330:58:36

Anglia. That will take the rain we

currently have along with it and in

0:58:360:58:40

its wake there will be cloud across

East Anglia. For much of the rest of

0:58:400:58:44

the UK it will be dry and sunny. We

will store have wintry showers at

0:58:440:58:49

times, potentially in the Outer

Hebrides and the Isle of Skye, and

0:58:490:58:53

showers over Wales, Northern

Ireland, southern England. Six to 11

0:58:530:58:58

Celsius. A much better day across

Scotland than it was yesterday. As

0:58:580:59:04

we head onto the evening and

overnight, a lot of dry weather

0:59:040:59:07

around. Still some showers. Still

the potential for them to be wintry.

0:59:070:59:13

This is producing rain and snow from

the south-west. The rain in the

0:59:130:59:17

southern extent, the snow, well, we

are expecting some in mid-2 north

0:59:170:59:21

Wales, through the Midlands, the

southern part northern England. --

0:59:210:59:27

Mitt foot North Wales. It could

travel to Lincolnshire by dawn. It

0:59:270:59:32

could come down a bit lower than 100

metres, so keep in touch with the

0:59:320:59:36

forecast because it has the

potential to be disruptive. There

0:59:360:59:42

will be the risk of ice once again

for those travelling. Tomorrow, we

0:59:420:59:46

start off with that band of rain and

snow. Edging off eventually into the

0:59:460:59:50

North Sea. Behind it, again, lots of

dry weather, a fair bit of sunshine

0:59:500:59:54

around. But still some showers

coming in from the west and some of

0:59:540:59:59

those will be wintry at higher

levels. Between seven to ten degrees

0:59:591:00:07

as we move from north to south.

Friday, lots of dry weather, some

1:00:071:00:11

snow across Scotland, tending to

ease as we go through the course of

1:00:111:00:15

the day. But a new area of low

pressure is coming in across the

1:00:151:00:19

south-west. It will introduce heavy

rain, strengthening winds, and

1:00:191:00:23

milder conditions. In the North, a

temperature range of six and seven,

1:00:231:00:29

as we sink further south nine to 11.

Getting milder in the south as we go

1:00:291:00:33

through the weekend.

1:00:331:00:37

Hello it's Wednesday,

it's 10 o'clock, I'm Chloe Tilley.

1:00:371:00:39

The mystery of the suspected

poisoning of a former Russian double

1:00:391:00:42

agent and his daughter

on UK soil deepens.

1:00:421:00:44

Ministers will hold an emergency

meeting within the hour.

1:00:441:00:50

Russia is behind it, it means

they're taking things to a whole new

1:00:501:00:54

level. This is a a declaration of

war.

1:00:541:01:00

We'll get the inside track

on relations with the Kremlin

1:01:001:01:03

from the author of "McMafia".

1:01:031:01:04

Secondary ticket websites

are having to face the music.

1:01:041:01:06

The regulator's cracking down

on the ticket resellers

1:01:061:01:08

because they say customers

are being stung by misleading claims

1:01:081:01:10

and hidden fees

1:01:101:01:12

I thought I was paying for four

tickets £260. By the time the

1:01:121:01:23

transaction happened it was £1,420.

1:01:231:01:29

We'll hear from people who shelled

out hundreds of pounds

1:01:291:01:32

over the odds for tickets.

1:01:321:01:35

And the girls fighting against the

practice of child marriages in North

1:01:351:01:41

West India.

1:01:411:01:47

Here's Annita McVeigh

in the BBC Newsroom

1:01:471:01:48

with a summary of todays news.

1:01:481:01:52

The Government's emergency

committee Cobra,

1:01:521:01:54

will be briefed this morning

on the police investigation

1:01:541:01:56

into the suspected poisoning

of a former Russian

1:01:561:01:58

agent in Salisbury.

1:01:581:02:01

Sergei Skripal and his

daughter Yulia remain

1:02:011:02:03

in a critical condition in hospital

after being found unconscious

1:02:031:02:05

on a park bench on Sunday.

1:02:051:02:06

Scientists at the military research

facility at Porton Down are carrying

1:02:061:02:09

out tests to discover what made them

so violently ill.

1:02:091:02:15

The top economic adviser

to the White House,

1:02:151:02:17

Gary Cohn, has resigned -

after failing to persuade

1:02:171:02:20

President Trump not to impose

significant tariffs on imports

1:02:201:02:22

of steel and aluminium.

1:02:221:02:24

Mr Cohn was regarded

by many business leaders

1:02:241:02:26

as a moderating influence

in the administration.

1:02:261:02:28

He's the latest in a long

line of people who've

1:02:281:02:30

left the White House.

1:02:301:02:34

The United States has concluded

that Kim Jong-un' half

1:02:341:02:36

brother was killed by a chemical

attack in Malaysia on the orders

1:02:361:02:39

of the North Korean government.

1:02:391:02:42

Kim Jong-nam died

after an encounter

1:02:421:02:44

at Kuala Lumpur airport last year,

when two women smeared his face

1:02:441:02:47

with VX nerve agent.

1:02:471:02:50

The women, who say they believed

they were carrying out

1:02:501:02:52

a prank for a TV show,

are on trial for murder.

1:02:521:02:57

Up to 15 people have been

injured after two double

1:02:571:02:59

decker buses crashed

in Manchester city centre.

1:02:591:03:03

It happened at 7.30 this morning

on Minshull Street at junction

1:03:031:03:05

of Aytoun Street outside

the Holiday Inn.

1:03:051:03:07

Greater Manchester police say

most injuries are minor,

1:03:071:03:09

one person is thought to have

more serious injuries.

1:03:091:03:16

Action is being taken against

so-called secondary ticket agencies

1:03:161:03:23

after misleading information on

their web-site.

1:03:231:03:31

their web-site. The advertising

agency says they have hidden

1:03:311:03:32

charges. It follows an investigation

by Trading Standards and the

1:03:321:03:36

competition and markets authority.

Nicola Adams, the boxer, has been

1:03:361:03:44

turned into a Barbie doll ahead of

international women's day. Nicola

1:03:441:03:52

says she is excited to be part of

series.

1:03:521:03:57

That's a summary of the latest BBC

News - more at 10.30.

1:03:571:04:05

Still to come, the Saudi crown

prince is visiting Britain.

1:04:081:04:17

Do get in touch with us

1:04:171:04:18

throughout the morning -

use the hashtag Victoria LIVE

1:04:181:04:20

and If you text, you will be charged

at the standard network rate.

1:04:201:04:24

Here's some sport

now with Will Perry.

1:04:241:04:26

Get

England's one-day series with

New Zealand will go down to a

1:04:261:04:30

decider on Friday, after the hosts

won the fourth match with three

1:04:301:04:35

balls to spare. England looked set

for a huge total with Bairstow and

1:04:351:04:42

Root makes centuries, but they

collapsed later in the innings. It

1:04:421:04:46

went down to the final over, Nichols

hitting a six to seal victory for

1:04:461:04:51

New Zealand. Taylor finished on 181

not out. Despite struggling with a

1:04:511:04:58

thigh injury as well. Liverpool have

become the first English side

1:04:581:05:01

through to the quarter-finals of

Champions League. They were already

1:05:011:05:05

5-0 up from the first leg with Porto

and played out a goalless draw at

1:05:051:05:12

Anfield. Mane came closest to

scoring for Liverpool.

I think this

1:05:121:05:20

year we belong there to be honest.

It should not be a big surprise. And

1:05:201:05:28

next round will be very difficult. I

think that's clear. We have a lot of

1:05:281:05:35

good teams, seven other very good

teams will be involved.

Liverpool

1:05:351:05:40

through and plenty of flares in the

French captain capital. But PSG lost

1:05:401:05:49

2-1 to Real Madrid. Ronaldo's header

set them on course. Tottenham are

1:05:491:05:58

still unbeaten in the Champions

League this season and will look to

1:05:581:06:01

join Liverpool and Real Madrid in

the quarter-finals. Juventus stand

1:06:011:06:06

in their way tonight at Wembley. 2-2

it finished in in Turin. England

1:06:061:06:17

need a point to bin the She Believes

trophy. The toughest test is the

1:06:171:06:27

United States tonight. But how will

they celebrate if they win?

We are

1:06:271:06:31

sending them to diss never land on

Thursday morn -- Disneyland on

1:06:311:06:36

Thursday. They will leave the hotel

in the morning and they have three

1:06:361:06:40

or four hours. It is a once in a

lifetime opportunity, because of the

1:06:401:06:45

schedules, it is rare they get long

off. They have three or four hours

1:06:451:06:52

in Disneyland with Micky Mouse and

Donald Duck.

Hopefully no Micky

1:06:521:06:56

Mouse defending for England tonight

and tested continues in Barcelona

1:06:561:07:01

ahead of the new Formula One season.

You can follow that on the BBC sport

1:07:011:07:06

web-site.

Thank you.

1:07:061:07:09

The Foreign Secretary's said the UK

would respond "robustly"

1:07:091:07:11

to any evidence of Russian

involvement in the collapse

1:07:111:07:13

of former spy Sergei Skripal.

1:07:131:07:18

Mr Skripal and his daughter Yulia

are still critically ill in hospital

1:07:181:07:21

after being found unconscious

on a bench in Salisbury on Sunday.

1:07:211:07:25

Boris Johnson said he was not

pointing fingers at this stage,

1:07:251:07:27

but described Russia as "a malign

and disruptive force".

1:07:271:07:29

Russia's denied any involvement.

1:07:291:07:37

Let's take a look at

the background to this case.

1:07:371:07:44

Counterterrorism police are now

leading the investigation into why

1:07:451:07:47

a former Russian agent

and his daughter suddenly

1:07:471:07:49

fell ill in Salisbury.

1:07:491:07:51

The case in Wiltshire involving

a former spy and his daughter

1:07:511:07:55

is the latest in a series

of mysterious incidents

1:07:551:07:57

connected to Russia going

back at least 40 years.

1:07:571:08:05

In 1978, the BBC journalist

Georgi Markov was poisoned

1:08:061:08:08

using a specially adapted umbrella

while waiting for a bus

1:08:081:08:11

on Waterloo bridge in London.

1:08:111:08:17

The specially adapted umbrella shot

a tiny pellet of ricin poison

1:08:181:08:20

into the leg of Markov.

1:08:201:08:22

He died three days later.

1:08:221:08:26

He had been very critical of the

communist government of Bulgaria.

1:08:261:08:29

It has been speculated that the KGB,

the former Russian security service,

1:08:291:08:37

helped the Bulgarians

with the assassination.

1:08:381:08:40

In 2006, a former Russian spy living

in exile in Britain,

1:08:401:08:42

Alexander Litvinenko,

was killed after he drank

1:08:421:08:44

radioactive tea in a London hotel.

1:08:441:08:51

He had been a long-time critic of

Russia, particularly Vladimir Putin.

1:08:511:08:55

The poison used was a radioactive

substance called polonium-210.

1:08:551:09:00

It is impossible to source

on the open market, which is why

1:09:001:09:03

investigators believe the Russian

state was involved in the killing.

1:09:031:09:07

An inquest into his death

concluded that his murder

1:09:071:09:09

was an FSB operation.

1:09:091:09:11

Russia's FSB is a

successor to the KGB.

1:09:111:09:17

Litvinenko's body was

so radioactive, he had to be buried

1:09:171:09:19

in a lead lined coffin.

1:09:191:09:25

And as Boris Berezovsky,

another critic of President Putin.

1:09:251:09:27

In 2013, he was found hanged

in the bathroom of his home.

1:09:271:09:30

While it was first thought

Berezovsky took his own life,

1:09:301:09:33

later a coroner said he could not be

100% sure about the cause of death.

1:09:331:09:41

Let's speak now to Chris Phillips -

1:09:551:09:57

he was head of the national counter

terrorism security office

1:09:571:09:59

when Alexander Litvienko

was murdered in 2003.

1:09:591:10:04

We can also speak to Misha Glenny -

journalist and author of McMafia

1:10:041:10:07

which focuses on global crime

networks and was recently made

1:10:071:10:09

in to a BBC drama series and to Dr.

1:10:091:10:13

Victor Madeira - he's

a Senior Fellow at The Institute

1:10:131:10:19

for Statecraft who specialises

in Anglo-Russian relations.

1:10:191:10:27

Chris, what do you know, as a former

police officer, about what happened

1:10:271:10:32

in Salisbury on Sunday? Well, I

don't know very much more than you

1:10:321:10:37

do. But I know if it hadn't been for

the Alexander Litvinenko murder then

1:10:371:10:41

I think we would have been treating

this one slightly differently. I

1:10:411:10:48

think that murder showed us that it

was almost certainly the state and I

1:10:481:10:54

think it's been stated that without

really much doubt that the Russian

1:10:541:10:58

state was involved in that murder.

That has of course led us to think

1:10:581:11:04

and draw similarities with this

incident in Salisbury. I think we

1:11:041:11:08

need to bear in mind that the police

need to look at all avenues. It is

1:11:081:11:14

not just a case of deciding this is

a Russian state incident. It could

1:11:141:11:18

be someone else. It is quite

possible that someone else has done

1:11:181:11:22

this. It is important that we keep

an open mind as police officers.

1:11:221:11:29

Clearly the priority is finding out

what this substance was.

Yes and

1:11:291:11:34

when they find out that will take

them a long way into finding who

1:11:341:11:38

were the most likely culprits.

Certain poisons can only be made in

1:11:381:11:45

government-type institutions.

I want

to bring you in, Victor, what we do

1:11:451:11:51

know about Sergei Skripal to give us

background on why this may have

1:11:511:11:55

happened?

Sergei was a former

colonel in Russian military

1:11:551:12:02

intelligence and he served there

until the late nineties and he

1:12:021:12:06

resigned on the grounds of ill

health. Then he went to work for the

1:12:061:12:10

Russian foreign minute have I --

ministry. Throughout this time both

1:12:101:12:19

from the mid nineties until his

retirement from the Foreign

1:12:191:12:23

Ministry, he kept working, according

to Russian reports, for the British

1:12:231:12:28

Government, providing intelligence.

He was arrested a year after he

1:12:281:12:32

retired and went went to trial in

the 2000s and was sentenced to 13

1:12:321:12:38

years in prison.

There was the spy

swap. Which meant he ended up here

1:12:381:12:44

in the UK. Is it your view that he

would be of interest still to the

1:12:441:12:50

Russian authorities after a spy

swap?

That depends on what he has

1:12:501:12:54

been up to. If he has been doing

nothing. Then no. If this is the

1:12:541:13:01

Russians and I think Chris is right,

we have to stress that we do not

1:13:011:13:05

know who did this. We do need the

forensic evidence of the poisoning

1:13:051:13:11

and there are other circumstances a

well. But a spy swap is something

1:13:111:13:15

that is organised between

intelligence agencies and

1:13:151:13:18

governments. There are rules to it.

And it is assumed that after a spy

1:13:181:13:23

swap an incoming spy is going to

lead a retired life and not be

1:13:231:13:29

involved in intelligence or politics

or criminality or anything. So if

1:13:291:13:34

this were the Russian state and I'm

using the conditional very

1:13:341:13:39

carefully, then they may well

suspect that he's been, that he has

1:13:391:13:44

been up to something. I certainly

don't buy the idea that this is

1:13:441:13:48

system my revenge. Why do it now?

There are too many variables there.

1:13:481:13:57

So we have got to wait. But it is a

very important and for the moment

1:13:571:14:02

mysterious case.

Could it be maybe

not the Russian state, but a rogue

1:14:021:14:09

element within Russia? Or would

Vladimir Putin not allow that?

Well

1:14:091:14:14

it could be you know a McMafia-style

thing, somebody involved in

1:14:141:14:21

organised crime, but with links to

intelligence and it may be a more

1:14:211:14:25

personal thing. The one speculation

that we have had and I stress it is

1:14:251:14:30

speculation is about the substance

it is might be Fentanyl a synthetic

1:14:301:14:41

opioid that is causing problems in

America and killing lots of people.

1:14:411:14:45

It is easy, you only need a bit of

Fentanyl to kill somebody. It is

1:14:451:14:51

easy to drop that in a cup of tea.

If it was Fentanyl, it could have

1:14:511:14:56

been anybody. That you can buy on

the open market.

Victor?

That is an

1:14:561:15:03

important point, what we have seen

so far doesn't allow us to make an

1:15:031:15:09

exact assessment. Depending on

dosages of course, anything is

1:15:091:15:14

positive. Radioactive material,

given the area was secured and hosed

1:15:141:15:19

down and cleaned up, that suggests

it wouldn't necessarily have been

1:15:191:15:24

radioactive, more likely chemical.

But again it is important to keep an

1:15:241:15:27

open mind.

1:15:271:15:34

You were there in charge when

Alexander Litvinenko was murdered.

1:15:351:15:44

Let's talk about the similarities.

This has happened in a small

1:15:441:15:50

constabulary. A county force. That

force wouldn't have the ability to

1:15:501:15:55

deal with something of this size.

This will be a huge investigation

1:15:551:15:59

with international impacts. It's

really important for the country to

1:15:591:16:03

have the right people investigating.

People with the experience of

1:16:031:16:07

dealing with the sorts of things.

The counterterrorism unit is based

1:16:071:16:11

reasonably locally and has all of

those detectives in hand. The most

1:16:111:16:15

important thing is there will be

other evidence. There are CCTV

1:16:151:16:19

cameras. MI5, MI6 will need to be

involved, will be involved, to tell

1:16:191:16:27

the police who is in the country.

Whether there is somebody highly

1:16:271:16:32

suspicious. If it was somebody from

Russia then almost certainly they

1:16:321:16:36

would have been on the plane back

home before we even realised it was

1:16:361:16:40

this type of attack. It is important

we don't get ahead of the

1:16:401:16:46

investigation. The investigation

will be underneath the radar, trying

1:16:461:16:50

to work out who might be involved,

where they are, and how they did it.

1:16:501:16:56

The reason this has become very

interesting is because it does bear

1:16:561:17:01

hallmarks of what happened to

Alexander Litvinenko. As I said

1:17:011:17:04

before, it almost certainly was the

Russian state that did that. The

1:17:041:17:09

trail was so obvious. And Vladimir

Putin's response to the incident was

1:17:091:17:14

so outrageous, really, with the

people who we know that did it, and

1:17:141:17:19

they were awarded medals, etc. It

goes to show you that Vladimir Putin

1:17:191:17:23

certainly knew something about that

one.

Do you think Russia is being

1:17:231:17:28

unfairly demonised at this point?

Russia certainly perceives that it

1:17:281:17:34

is being demonised. There is a

problem that we have very poor

1:17:341:17:39

relations ever since the Alexander

Litvinenko case with Russia. And we

1:17:391:17:42

actually need better relations with

Russia. We are not dependent on

1:17:421:17:47

Russian energy. We get about 15% of

our energy from Russia. But when we

1:17:471:17:54

ran out of gas in Russia the only

country that could provide us with

1:17:541:17:57

an emergency supply of liquid

natural gas was Russia. As we are

1:17:571:18:05

heading towards Brexit we found out

in the past that the Americans don't

1:18:051:18:09

really care about us very much

thanks to the tariffs Donald Trump

1:18:091:18:13

imposed. And then the issue of the

open skies thing. We don't want to

1:18:131:18:18

be going around making enemies. The

government, if it does turn out

1:18:181:18:24

there is Russian involvement, the

government is faced with a real

1:18:241:18:27

problem here because it has to be

tough on the one hand but it can't

1:18:271:18:30

be seen to be alienating people it

might have to trade with later on

1:18:301:18:35

too openly.

This is all within the

context of presidential elections in

1:18:351:18:39

Russia in the next ten days.

Vladimir Putin is widely expected to

1:18:391:18:46

win another term. Some people say

why would they will ruffle feathers

1:18:461:18:50

now, and ahead of the World Cup in

the summer, of course.

Interesting

1:18:501:18:55

point. There are so many conflicting

reports at the moment, as well.

1:18:551:18:59

Nothing is impossible. It is

interesting that the attack, if it

1:18:591:19:04

turns out to be that, the attack

took place on Sunday, the 4th of

1:19:041:19:10

March. The following day Vladimir

Putin addressed, as he does every

1:19:101:19:15

year, the senior most level of the

FSB. The top directors, and so on.

1:19:151:19:21

It is a sort of annual address.

Every year he list how many spies

1:19:211:19:27

and foreign intelligence officers

they have been able to counter or

1:19:271:19:32

arrest, or fought. It was curious

timing. In terms of the election. --

1:19:321:19:38

or thwart. It is interesting to see

who might benefit from that. He is

1:19:381:19:46

almost certainly guaranteed to win.

The benefit...

It seems... I don't

1:19:461:19:53

get it, that seems rather pointless.

It would be very strange timing,

1:19:531:19:59

this. In terms of the World Cup it

is worth remembering that Vladimir

1:19:591:20:02

Putin isn't very invested in it. He

doesn't care about football. He

1:20:021:20:06

doesn't like it. He was much more

concerned about the

1:20:061:20:13

concerned about the Sochi Winter

Olympics. It would be very weird

1:20:141:20:17

timing but I don't think the

presidential elections or the World

1:20:171:20:19

Cup are really an issue.

Threats

that Prince William might not be

1:20:191:20:25

going to the World Cup would be of

no consequence to him.

No.

1:20:251:20:30

Reputation only it's important for

the Russian state. That's a point

1:20:301:20:33

worth mentioning. We're talking

about expected activities of the

1:20:331:20:39

Russian state. It's always important

to make the difference between the

1:20:391:20:43

Russian state and the Russian

people.

Thank you very much.

1:20:431:20:51

We have some breaking news. There

are currently eight fire crews and a

1:20:511:20:56

hydraulic platform in attendance at

the University Hospital in Coventry.

1:20:561:21:01

There is a confirmed fire. A phased

evacuation has taken place.

1:21:011:21:04

Crucially no injuries reported. A

fire at University Hospital in

1:21:041:21:09

Coventry. An evacuation is taking

place. West Midlands Fire Service

1:21:091:21:15

telling us there are no reported

injuries at this stage. We will

1:21:151:21:19

bring more to you as we receive it.

Still to come:

1:21:191:21:25

Saudi Arabia's Crown Prince,

Mohammed Bin Salman,

1:21:251:21:26

is beginning a three-day

visit to Britain.

1:21:261:21:30

We will be finding out more about

the man who some are hailing as a

1:21:301:21:34

radical reformer.

1:21:341:21:37

UNICEF says there's been

significant fall in the number

1:21:371:21:39

of child marriages across the world.

1:21:391:21:40

The UN's children's agency estimates

25 million underage marriages have

1:21:401:21:43

been prevented in the last decade.

1:21:431:21:44

Countries in South Asia -

such as India - have seen

1:21:441:21:47

the biggest reduction

in the age-old practice.

1:21:471:21:49

Naomi Grimley has been to Rajasthan

in the North West of India to see

1:21:491:21:52

how girls are fighting back there:

1:21:521:22:00

Here in the far desert of Rajasthan,

four young women and girls

1:22:021:22:05

are joining the fight back

against child marriage.

1:22:051:22:09

India is successfully cutting

the number of child brides and these

1:22:091:22:12

four stories help explain why.

1:22:121:22:17

Monica is out shopping

for the day's food with her mum.

1:22:171:22:22

It's a scene of domestic harmony

but just a few months ago,

1:22:221:22:25

Monica's parents tried

to marry her off aged 13,

1:22:251:22:27

at the same time as an older sister.

1:22:271:22:34

The marriage never happened

because on the day of the wedding,

1:22:341:22:37

Monica found the courage

to report her own parents

1:22:371:22:39

to a children's hotline.

1:22:391:22:44

TRANSLATION:

I called up

1:22:441:22:46

and I told them everything -

that I'm young and I don't

1:22:461:22:49

want to get married

and I want to study further.

1:22:491:22:52

I asked them, "Can you please do

something that stops my marriage?"

1:22:521:22:58

If I had got married, nobody

would allow me to play or talk.

1:22:581:23:01

My in-laws would have

just made me work.

1:23:011:23:07

Ganesh, did you know

it was against the law?

1:23:071:23:13

TRANSLATION:

We did know

1:23:131:23:15

that it is a criminal

offence and we did feel bad

1:23:151:23:17

but we are a family of labourers.

1:23:171:23:23

Sometimes I don't get work

for a whole month so we thought,

1:23:231:23:25

since we are marrying off one

daughter we should marry off Monica

1:23:251:23:28

too and save on the expense.

1:23:281:23:30

In the end, Ganesh and his wife

promised the police they would not

1:23:301:23:33

marry Monica off before

she comes of age.

1:23:331:23:39

The authorities in this part

of Rajasthan say they see dozens

1:23:391:23:41

of cases of child marriage every

year and many more go unreported.

1:23:411:23:48

In the case of Monica,

her 11th-hour call for help

1:23:481:23:51

was answered by a woman ready

to jump into action.

1:23:511:23:56

Meet Priti Yadav,

a guardian angel on a moped.

1:23:561:23:59

Speed is often the

essence of her job.

1:23:591:24:04

She's the woman who handles

the local child marriage cases

1:24:041:24:06

which come to light via the hotline.

1:24:061:24:10

It was Priti who, together

with a specialist police team,

1:24:101:24:12

burst in on Monica's wedding

at the very last moment.

1:24:121:24:18

TRANSLATION:

When Monica called up

1:24:181:24:20

on the same day of her wedding,

we had a tricky challenge as we had

1:24:201:24:24

only three hours to save a child.

1:24:241:24:25

She was in a wedding

dress when we arrived

1:24:251:24:28

and she gave us a little smile.

1:24:281:24:29

She knew that we'd come

to stop her wedding.

1:24:291:24:31

She was happy then.

1:24:311:24:32

Is the battle against child

marriage being won?

1:24:321:24:35

TRANSLATION:

100% yes, it is.

1:24:351:24:39

And it will be won in my lifetime.

1:24:391:24:41

So much is being done,

particularly in education and with

1:24:411:24:44

campaigns to raise awareness.

1:24:441:24:51

Out here in one of the more remote

parts of the Thar Desert,

1:24:561:24:59

mobile phones and hotlines are a key

way of stopping child

1:24:591:25:01

marriage at the 11th hour.

1:25:011:25:05

But there's also an earlier,

simpler line of defence -

1:25:051:25:07

and that is girls' education.

1:25:071:25:10

Rahdika, in her early 20s,

is a warden at this

1:25:101:25:13

girls' boarding school.

1:25:131:25:17

She is another young woman leading

the fight against child marriage.

1:25:171:25:20

Her parents wanted her to marry

aged 17 but she refused.

1:25:201:25:26

She believes education is vital

but uses music and theatre

1:25:261:25:28

to engage and empower girls.

1:25:281:25:32

THEY SING

1:25:321:25:37

"Don't marry me

off," these girls sing.

1:25:371:25:45

TRANSLATION:

If you just speak

1:25:451:25:46

rhetorically to people,

the impact is much less.

1:25:461:25:48

But when you talk about these issues

through activities like music,

1:25:481:25:51

then people pay extra

attention to it.

1:25:511:25:53

They remember it.

1:25:531:25:58

She says boys should

now be targeted, too.

1:25:581:26:06

TRANSLATION:

Communities can take

1:26:071:26:09

time in listening to what girls

are saying but the boys,

1:26:091:26:12

they always are heard instantly.

1:26:121:26:13

So if you work with both sexes,

then we will get 100% results.

1:26:131:26:20

Over in this desert village,

the wider community is getting

1:26:201:26:22

involved as they watch a puppet

show tackling the issue.

1:26:221:26:30

Afterwards, the villagers rise

to their feet and pledge

1:26:321:26:34

to abandon child marriage.

1:26:341:26:38

It is a poignant moment and a sign

that in this part of India,

1:26:381:26:41

things are beginning to change

after years of entrenched custom.

1:26:411:26:47

One of those who watched

the show is Pooja.

1:26:471:26:52

Married aged ten, though

still at school for now,

1:26:521:26:54

she's determined there should be

no more child brides.

1:26:541:26:59

TRANSLATION:

My name is Pooja.

1:26:591:27:00

I got married three years ago.

1:27:001:27:02

I want to study further

and become a teacher.

1:27:021:27:04

I want to say to everyone

in my village that girls

1:27:041:27:07

should be educated.

1:27:071:27:10

Don't get underage girls married.

1:27:101:27:11

Don't ruin their lives.

1:27:111:27:15

If someone does that

forcefully, call 10-9-8.

1:27:151:27:18

This will help stop child marriage.

1:27:181:27:22

Pooja is still in school

because her parents have agreed

1:27:221:27:28

to let her finish her studies before

gauna, the moment she goes to live

1:27:281:27:32

with her in-laws and has

sex with her husband.

1:27:321:27:35

Back at Monica's house,

she chats to her new friend Priti

1:27:351:27:38

on the stoop of her family home.

1:27:381:27:42

Her future is uncertain because her

education has been disrupted

1:27:421:27:44

by her brush with marriage.

1:27:441:27:47

But she takes comfort

in the fact her story

1:27:471:27:50

is being told to others.

1:27:501:27:53

TRANSLATION:

I'm glad

1:27:531:27:55

that my experience will be

shared with others.

1:27:551:27:58

Maybe some other girl will learn

from my case and she too can

1:27:581:28:01

stop her child marriage.

1:28:011:28:02

And if she can't stop it, then

I will even help her out myself.

1:28:021:28:07

This was so nearly a childhood lost.

1:28:071:28:09

Now, through an act

of teenage rebellion,

1:28:091:28:10

it is a childhood regained.

1:28:101:28:18

Still to come.

1:28:211:28:27

And on and is beginning a three-day

visit to Britain with lunch with the

1:28:271:28:31

Green followed by trade talks with

the Prime Minister. -- Saudi

1:28:311:28:35

Arabia's crowned prince is

beginning. We will hear more about

1:28:351:28:39

the man who is being held as a

radical reformer.

1:28:391:28:42

We'll hear from people who shelled

out hundreds of pounds over

1:28:421:28:45

the odds for tickets -

as the advertising standards agency

1:28:451:28:47

clamps down on "secondary

ticketing" companies.

1:28:471:28:51

In

1:28:511:28:51

Time for the latest

news - here's Annita.

1:28:511:28:58

the headlines: Detectives

investigating the circumstances

1:28:581:29:02

around a former Russian spy and his

daughter are taken seriously.

1:29:021:29:09

Sergei Skripal and his

daughter Yulia remain

1:29:091:29:10

in a critical condition in hospital

after being found unconscious

1:29:101:29:13

on a park bench on Sunday.

1:29:131:29:14

Scientists at the military research

facility at Porton Down are carrying

1:29:141:29:17

out tests to discover what made them

so violently ill.

1:29:171:29:25

The top economic adviser

to the White House,

1:29:271:29:29

Gary Cohn, has resigned -

after failing to persuade

1:29:291:29:31

President Trump not to impose

significant tariffs on imports

1:29:311:29:33

of steel and aluminium.

1:29:331:29:34

Mr Cohn was regarded

by many business leaders

1:29:341:29:36

as a moderating influence

in the administration.

1:29:361:29:37

He's the latest in a long

line of people who've

1:29:371:29:40

left the White House.

1:29:401:29:41

The Chancellor Philip Hammond

will outline his vision

1:29:411:29:43

of an EU free trade deal

for the financial services

1:29:431:29:46

sector after Brexit.

1:29:461:29:48

Mr Hammond is expected

to use his speech in London to focus

1:29:481:29:51

on an agreement which he says

will be of mutual

1:29:511:29:53

interest to both parties.

1:29:531:29:56

The European Commission has

previously said that a free trade

1:29:561:29:58

deal including the City

is not an option.

1:29:581:30:06

Up to 15 people have been

injured after two double

1:30:091:30:12

decker buses crashed

in Manchester city centre.

1:30:121:30:13

It happened at 7.30 this morning

on Minshull Street at junction

1:30:131:30:16

of Aytoun Street outside

the Holiday Inn.

1:30:161:30:18

Greater Manchester police say

most injuries are minor,

1:30:181:30:20

one person is thought to have

more serious injuries.

1:30:201:30:27

Saudi Arabia's Crown Prince,

Mohammed Bin Salman,

1:30:271:30:28

is beginning a three-day

visit to Britain.

1:30:281:30:30

He'll have lunch with

the Queen and meet

1:30:301:30:32

the Prime Minister for trade talks.

1:30:321:30:34

The Government regards Saudi Arabia

as an important strategic ally,

1:30:341:30:36

but protest marches are planned

by campaign groups angered

1:30:361:30:39

by the war in Yemen, where

the Kingdom is fighting rebels.

1:30:391:30:45

That's a summary of

the latest BBC News.

1:30:451:30:50

Here's some sport

now with Will Perry.

1:30:501:30:56

England's one-day series will be

decided in Christchurch on Friday

1:30:561:31:02

after New Zealand won. England made

335-9. But

1:31:021:31:13

335-9. But England lost eight

wickets for 46 runs. Jurgen Klopp

1:31:131:31:19

says Liverpool belong in the

Champions League quarter-finals

1:31:191:31:22

after a goalless second leg at

Anfield gave them a 5-0 aggregate

1:31:221:31:29

win over Porto. Joining them Real

Madrid who, beat PSG2-1 last night.

1:31:291:31:39

Ronaldo on the scoreline again.

England's women can main the She

1:31:391:31:44

Believes Cup if they get at least a

draw with the United States tonight.

1:31:441:31:48

Phil Neville's side have beaten

France, drawn with Germany. More

1:31:481:31:53

sport on the news channel throughout

the day.

Thank you.

1:31:531:31:59

From today the advertising standards

authority will clamp down

1:31:591:32:02

on secondary ticket sites.

1:32:021:32:03

Crucially it means the likes

of StubHub, Viagogo,

1:32:031:32:05

and the Ticketmaster owned SeatWave

and GetMeIn will be forced

1:32:051:32:07

to display the actual price

they are charging per ticket

1:32:071:32:10

after accusations they were

misleading customers.

1:32:101:32:13

The ASA specifically banned Viagogo

from using the claim "official

1:32:131:32:17

site" and from using the term "100%

guarentee" as they think it

1:32:171:32:20

misleads fans who are not

necessarily guaranteed entry

1:32:201:32:22

to the events they

purchased tickets for.

1:32:221:32:28

Let's talk now to Russ Tannen

who runs the ticketing app Dice

1:32:281:32:32

which works with artists to ensure

tickets only go to fans for face

1:32:321:32:38

value.

1:32:381:32:42

Rebecca Montague who forked out over

£600 for four tickets

1:32:421:32:44

to Depeche Mode last year,

Sarah West who bought tickets

1:32:441:32:47

for Dancing on Ice, but can't afford

the huge £85 fee per ticket

1:32:471:32:50

Sarah, that is frustrating, her face

time line has frozen. Russ, talk to

1:32:571:33:03

me about your concerns about the

current state of the ticketing

1:33:031:33:06

market?

We welcomed the changes, the

legislation. But we think there is

1:33:061:33:12

another part to this and this is

where technology comes in, where

1:33:121:33:16

Dice comes in. We also believe that

the price that fans pay should be

1:33:161:33:20

the price that is up front. We think

there is another layer, which is

1:33:201:33:25

stopping the tickets from being

resold, offering fans the chance to

1:33:251:33:29

refund if they can't make it and

operating our own platform, that is

1:33:291:33:33

a waiting list where fans can get

tickets once they have been

1:33:331:33:37

returned.

How do you stop them being

resold?

We are a mobile app and the

1:33:371:33:42

tickets are kept within the device.

The tickets can't be resold on to

1:33:421:33:49

the secondary market.

The challenge

is, I went last night on Viagogo to

1:33:491:33:56

look at how it worked and there was

real high pressure tactics, you can

1:33:561:34:02

see the seat and the row, as you're

searching, tickets, it says 75

1:34:021:34:09

people are looking at this ticket

and you get sucked into this sense

1:34:091:34:14

of I'm not going to get a ticket?

Yes they're bad tactics. It is an

1:34:141:34:20

important part of the legislation is

the pricing and making sure it can't

1:34:201:34:26

say it is 100% official. That is

important that fans understand the

1:34:261:34:30

difference between a primary

ticketing outlet like Dice and a

1:34:301:34:41

secondary ticketing organisation.

People don't may not understand the

1:34:411:34:46

difference and just want a ticket.

Do you think the whole system even

1:34:461:34:50

with these changes is too

complicated?

It is complicated. But

1:34:501:34:56

I think what we have to look at is

technological solutions and can we

1:34:561:35:03

stop the tickets from being resold,

can we use the fact that we carry

1:35:031:35:09

mobile phones to stop the tickets

going on to secondary sites and

1:35:091:35:13

shutting off the sup floi the touts.

-- supply to the touts.

A lot of

1:35:131:35:19

people are making a lot of money and

people like Viagogo can pay to go to

1:35:191:35:25

the top of a Google search. I know

we talked to a gentleman who said

1:35:251:35:32

they're working with Google to try

and get that changed, do you have

1:35:321:35:35

concerns about that?

Yes, it is

frustrating they can be at top, but

1:35:351:35:42

Google who have brought in changes,

I think the confusions is when it

1:35:421:35:48

says official site. That is

important that does change.

Do we

1:35:481:35:51

need to be more savvy as consumers,

we have had people getting in touch

1:35:511:35:57

saying, come on just go to the

official web-site, stop being naive.

1:35:571:36:06

Yes there is an element of that.

When people use Dice, they come back

1:36:061:36:15

rather than going to Google. You

know it is a trusted source of

1:36:151:36:18

tickets.

Bands don't want this, do

they? They don't want to see their

1:36:181:36:23

fans being ripped off.

No, before we

started Dice, we were managing

1:36:231:36:29

artists and we wanted to fix tickets

for artists and at the weekend for

1:36:291:36:34

example, the charlatans used us for

a series of concerts and we stopped

1:36:341:36:41

any tickets being resold. When we

saw a fan trying to resell a ticket

1:36:411:36:47

to use Tim Burgess's quote, we fried

the tickets and gave them to real

1:36:471:36:54

fans.

Rachel ended up paying £450

for two Ed Sheeran tickets that were

1:36:541:37:02

Tissed on Viagogo for £85 each.

1:37:021:37:10

You went to Viagogo.

Yes, we went

online the order them and they came

1:37:101:37:21

up at £85. We went through system

and entered the card details like

1:37:211:37:25

requested. We got to the end and

they said, confirm, so we clicked

1:37:251:37:30

confirm and once we clicked that, it

came up they wanted to charge us

1:37:301:37:36

£225 per ticket.

You had nothing

until you clicked confirm to say

1:37:361:37:39

that it was that much?

No. Nothing

at all. To say that there would be

1:37:391:37:46

that much extra put on it. We tried

to claim the money back via the

1:37:461:37:53

credit company. But to get hold of

Viagogo it is disgusting, there is

1:37:531:38:04

no customer service, they don't

answer tweets no, e-mail. They

1:38:041:38:08

wouldn't do anything. To be told the

tickets we had purchased at that

1:38:081:38:13

price were more than likely we

wouldn't be able to use and we would

1:38:131:38:18

have to purchase another two off an

official site. So we have now got

1:38:181:38:22

four tickets.

Do you think, some

people have got in touch say,

1:38:221:38:27

saying, you're being naive, we know

we shouldn't just Google Ed Sheeran,

1:38:271:38:31

but go to the approved web-site. Do

you think that is a fair criticism?

1:38:311:38:39

No you have got to think of people

who work 9 to 5, when they say

1:38:391:38:46

they're releasing tickets at 9am and

you have have a job and anybody who

1:38:461:38:52

has small children that wants to go

and see concerts and things like

1:38:521:38:55

that, you do anything you can the

get them there. But not those

1:38:551:39:01

prices. And being told to attend a

concert that you need too take four

1:39:011:39:07

forms of identification to what,

after paying that much to prove that

1:39:071:39:11

you did get Repped off. I think --

ripped off. I think that is wrong.

1:39:111:39:15

We have connected with is a Sarah

West who had a nightmare with

1:39:151:39:19

getting Dancing On Ice tickets. What

happened to you?

We took up the

1:39:191:39:27

offer at the end of the show to...

Now that line would suggest Sarah's

1:39:271:39:36

line has not improved at all. Let me

read you some comments who have come

1:39:361:39:41

in. Sharon Hodge son said, I'm

pleased this issue is getting

1:39:411:39:50

coverage. What we need to do is

serious enforcement and sanctions,

1:39:501:39:55

otherwise it is business as usual.

Pauline got in touch and said, I

1:39:551:40:00

bought a ticket toed tr

Stereophonics in -- for the

1:40:001:40:05

Stereophonics in Cardiff. They sent

me an e-mail saying I could be

1:40:051:40:09

upgraded to get closer to the band.

As that was not an option for me I

1:40:091:40:13

didn't reply. The following week an

e-mail said they could not supply

1:40:131:40:19

the ticket. I tried to contact them,

they didn't come back. As I had paid

1:40:191:40:25

through the nose I wanted to find

out what was going on and managed to

1:40:251:40:29

speak to somebody, but had to have

my money returned. I'm very annoyed

1:40:291:40:36

with Viagogo, we will never use

them, I'm in my 70s and still hope

1:40:361:40:42

to see them. Rachel, do you feel

these changes by the ASA are

1:40:421:40:48

sufficient to protect fans like you?

Yes and no. A lot more does need to

1:40:481:40:54

be done. They need to be policed,

anybody can go online and get a

1:40:541:40:59

web-site and that these days. But I

think there needs to be a lot more

1:40:591:41:06

put in place, especially when it

comes to younger people than myself

1:41:061:41:09

trying to get tickets and being,

well, taken for a ride for a lot of

1:41:091:41:16

money. Some people can't afford.

Rachel, thank you. Russ thank you

1:41:161:41:21

also.

1:41:211:41:26

also. We

1:41:271:41:27

We contacted all four companies

mentioned by the ASA.

1:41:271:41:29

None of them would join us

on the programme but some did send

1:41:291:41:34

these statements.

1:41:341:41:36

A StubHub spokesperson

said: "StubHub supports

1:41:361:41:37

any measures which make

ticket buying easier,

1:41:371:41:39

more convenient and more

transparent for fans.

1:41:391:41:41

We welcome this opportunity to work

closely with the ASA and we will be

1:41:411:41:44

fully compliant with its decision.

1:41:441:41:45

We hope that other players

in the ticketing industry, including

1:41:451:41:48

primary issuers, follow suit."

1:41:481:41:52

And Ticketmaster who owns Seat Wave

and Get Me In said: "Our ticket

1:41:521:41:55

resale sites already ensure fans

know exactly what they will pay

1:41:551:41:58

at every stage of the buying

process, displaying all fees as soon

1:41:581:42:00

as the customer selects and submits

the number of tickets

1:42:001:42:03

they are looking to buy.

1:42:031:42:04

We will continue to work with both

the ASA and the CMA to further

1:42:041:42:07

develop levels of transparency

and consumer protection

1:42:071:42:09

within the UK ticketing sector."

1:42:091:42:13

Viagogo did not respond

to our request for

1:42:131:42:14

interview or for comment.

1:42:141:42:20

Let me bring you this update on the

fire at the University Hospital in

1:42:211:42:27

Coventry. A spoke person for the

University Hospital Coventry said,

1:42:271:42:33

we can confirm that this morning

there has been a small fire in an

1:42:331:42:38

out patient building adjacent to the

West wing of University Hospital in

1:42:381:42:42

Coventry. The fire service was

called immediately and the fire fire

1:42:421:42:50

is now out. We have needed to move a

small number of patients. No further

1:42:501:42:57

evacuations are needed and there

have been no injury. We would like

1:42:571:43:01

to thank the fire service and our

staff. Confirming that incident has

1:43:011:43:06

finished, the fire is out at the

University Hospital in Coventry and

1:43:061:43:11

all confirmation that there have

been no injuries.

1:43:111:43:15

Cobra, the government's

emergency committee,

1:43:151:43:17

are meeting to discuss the suspected

poisoning of a former

1:43:171:43:19

Russian double agent.

1:43:191:43:22

Sergei Skripal, 66,

and his daughter Yulia, 33,

1:43:221:43:23

have spent a third night

in a critical condition

1:43:231:43:26

in hospital after being found

unconscious in Salisbury.

1:43:261:43:28

Scientists at the UK's

military research facility

1:43:281:43:30

at Porton Down are examining

an "unknown substance".

1:43:301:43:38

Our Political guru Norman

smith joins me now from

1:43:381:43:41

the houses of parliament.

1:43:411:43:42

Explain to us the a Cobra meeting,

why are they convened.

Cobra brings

1:43:421:43:49

together all the officials involved

in any sort of emergency to update

1:43:491:43:54

senior ministers on the latest

information. Today, the meeting will

1:43:541:43:57

be chaired by the Home Secretary,

Amber Rudd and she will hear not

1:43:571:44:01

just from the police involved in the

investigation, but from health

1:44:011:44:06

officials about any possible risks

from contamination and hear from the

1:44:061:44:11

Security Services to try and build

up a broader picture of the scale of

1:44:111:44:15

the threat. But crucial I imagine to

today's meeting will be whether

1:44:151:44:20

there is any information about the

poison that was used. That seems to

1:44:201:44:25

be the key next step in trying to

establish who was responsible for

1:44:251:44:28

this. Once you know the poison, then

you can begin to work out where it

1:44:281:44:35

came from and who may have had

access and who would have been able

1:44:351:44:39

to use it and how it was transported

and build up a bigger picture, which

1:44:391:44:44

enables you to start putting

together who might be responsible.

1:44:441:44:47

So the key thing I imagine the Home

Secretary will want to know is

1:44:471:44:53

whether there is any outcome on the

toxicology reports. The indicates so

1:44:531:44:59

far is this may still take some

time. That may still be having to

1:44:591:45:04

wait for the results of toxicology

reports. That means the diplomatic

1:45:041:45:11

response may also have to be on

hold. Because yesterday Boris

1:45:111:45:17

Johnson went full throttle and only

he said he wasn't blaming Russia, he

1:45:171:45:21

went close to it and it seemed clear

he believes it was a Russian-backed

1:45:211:45:29

attack. Later on what will be

interesting when we hear from

1:45:291:45:33

Theresa May at Prime Minister's

questions and she will be asked

1:45:331:45:36

about it, whether she rose in behind

Boris Johnson in blaming the Russian

1:45:361:45:42

state and Vladimir Putin or whether

she holds back. I think that will be

1:45:421:45:48

an important nuance from which we

can judge whether the Government

1:45:481:45:51

really is convinced that this was

directed and orchestrated by Moscow.

1:45:511:46:00

The on the government. In UK ran out

of gas we turned to Russia. Post

1:46:031:46:11

Brexit there will be a greater

reliance on Russia. -- this is going

1:46:111:46:14

to be a tricky line for the

government to tread. There is a

1:46:141:46:19

really difficult line that has to be

walked.

It is usually problematic.

1:46:191:46:24

Not least because Russia is a very

powerful country. It is rearming,

1:46:241:46:29

quite willing to flout international

law, to defy the West. And there was

1:46:291:46:34

no clear sign that the sanctions

imposed on it already over Ukraine

1:46:341:46:37

and the Crimea have in any way

reshaped Vladimir Putin's behaviour.

1:46:371:46:42

He seems willing to bear the

economic cost of sanctions.

1:46:421:46:48

Secondly, there is the difficulty,

can Britain, on its own,

1:46:481:46:51

meaningfully hurt President Putin

without working with other

1:46:511:46:58

countries. What works against that

is the Alexander Litvinenko factor.

1:46:581:47:05

If this is Alexander Litvinenko Mach

two, the pressure for the government

1:47:051:47:09

to act is enormous. Because after

that murder the British government

1:47:091:47:16

didn't do much and some people

accused it of appeasement. This is

1:47:161:47:19

the option to turn the other cheek

and do nothing. There will be a

1:47:191:47:25

premium on a robust response. I

would suggest, looking at things

1:47:251:47:29

like perhaps saying that officials

cannot go to the World Cup probably

1:47:291:47:32

do not do it. It'll have to be much

more significant. Finding the

1:47:321:47:39

mechanism to do that is still very

difficult.

Irrespective of who

1:47:391:47:45

carried this attack out of the UK

street, that in itself is a worry

1:47:451:47:50

for the government, that this can

happen on our streets.

It is a

1:47:501:47:55

complete breach of normal

international rules. States don't go

1:47:551:48:02

around murdering a the Citizens'

individuals on the streets. How far

1:48:021:48:10

those who were involved in espionage

and are now living in Britain are

1:48:101:48:14

afforded protection, I suspect, will

be another area which might be

1:48:141:48:18

looked at. Although the signs are

when you have these swaps it is

1:48:181:48:23

almost taken as a given that you

then do not go after the former

1:48:231:48:27

spies and seek to eliminate them.

Because that undermines the idea of

1:48:271:48:33

prisoner swaps. Why do it if your

guys will be bumped off anyway? It

1:48:331:48:38

undercuts the value of switches.

Russia's interest, -- in Russia's

1:48:381:48:44

interest in the west's interest.

Maybe this isn't a Russian state

1:48:441:48:49

sponsored attack, because what they

get out of it? Don't they undermine

1:48:491:48:54

their possibility of having swaps in

the future. There is also questions

1:48:541:48:57

over why on earth kill the daughter,

Yulia, the publicity from that isn't

1:48:571:49:08

perhaps something Vladimir Putin

would want. There are loose threads

1:49:081:49:12

here. It is probably too early to

say this is the action of the

1:49:121:49:16

Russian state. Although clearly that

appears to be the thinking in the

1:49:161:49:19

Foreign Office.

Thanks very much.

1:49:191:49:23

Saudi Arabia's Crown Prince,

Mohammed Bin Salman,

1:49:231:49:25

is beginning a three-day

visit to Britain.

1:49:251:49:28

He'll have lunch with

the Queen and hold talks

1:49:281:49:31

with the Prime Minister

later this afternoon.

1:49:311:49:32

The Government regards Saudi Arabia

as an important strategic ally -

1:49:321:49:35

but protest marches are planned

by campaign groups angered

1:49:351:49:37

by Saudi's role in the war in Yemen.

1:49:371:49:44

Let's discuss this further with:

Doctor Salwa Nugali,

1:49:441:49:47

she's a professor of

American Literature,

1:49:471:49:48

who lives in Riyadh,

the capital of Saudi Arabia.

1:49:481:49:51

Professor Fawaz Gerges,

professor of Middle East studies

1:49:511:49:55

at the London School of Economics.

1:49:551:49:59

And Chris Nineham,

Vice Chair of Stop the War,

1:49:591:50:02

a campaign group concerned

1:50:021:50:03

about human rights

and the war in Yemen.

1:50:031:50:08

Also, a journalist and commentator

on Middle East current affairs. She

1:50:081:50:11

is writing a book about Saudi women.

Thank you for joining us. Tell us

1:50:111:50:16

about the crown prince. And his

popularity in Saudi.

I've been

1:50:161:50:24

spending a lot of time lately in

Saudi. The euphoria is visible when

1:50:241:50:29

you visit Saudi Arabia. Especially

with the young. They feel this is

1:50:291:50:33

somebody who represents them. We had

quite old Kings lately and Crown

1:50:331:50:38

Princess. So I think for the young

he is the one who represents them,

1:50:381:50:44

or that is what they feel. -- Crown

Princes. Especially for women, these

1:50:441:50:50

women were fighting to drive. Not

that it is very important to them,

1:50:501:50:56

but there is the guardianship

problem, which is more important for

1:50:561:51:01

a woman...

Please explain that our

viewers. Saudi women have to have a

1:51:011:51:05

party with them when they go out and

they cannot drive...

They have to

1:51:051:51:09

have regarded with them when they

travel. They have to take permission

1:51:091:51:12

when they travel. But lately,

especially in the big cities, and

1:51:121:51:19

the Eastern province, these girls

have very good fathers that allow

1:51:191:51:22

them to travel. They go on the

Internet, they have the password,

1:51:221:51:28

they put it on their passport they

can travel. It doesn't mean all

1:51:281:51:33

Saudi women can do that. Many can't

because Saudi Arabia is a very

1:51:331:51:37

conservative society. To be honest,

successively the Kings and Crown

1:51:371:51:46

Princes have been more liberal than

the population.

Saudi Arabia is a

1:51:461:51:50

very young population.

1:51:501:51:57

very young population. There is

confusion, shall we put it, in Saudi

1:51:571:52:01

Arabia. You have the Crown prince

who is trying to remove the ban on

1:52:011:52:05

driving for women, saying there will

be less segregation, women might be

1:52:051:52:09

allowed to go to football matches

and things. But there is also their

1:52:091:52:14

involvement in the war in Yemen.

The

war in Yemen is controversial. Saudi

1:52:141:52:18

Arabia is leading a coalition

against Islamic State to restore the

1:52:181:52:24

legitimate Yemeni government which

was ousted. This group has killed

1:52:241:52:30

more than 10,000 people. Millions of

people are on the verge of

1:52:301:52:33

starvation. The UN calls the war is

the world's worst humanitarian

1:52:331:52:40

crisis. What has happened in Yemen

in the past three years has become

1:52:401:52:45

the war a proxy between Saudi

Arabia, Yemen, and Iran. Iran

1:52:451:52:50

supports the group who took power

three years ago. Yemen is the soft

1:52:501:52:56

belly of Saudi Arabia. The challenge

now is to end the war. This

1:52:561:53:00

particular visit is important. I

hope Britain and European countries

1:53:001:53:04

would really play a major role to

try to end this particular war by

1:53:041:53:08

pressuring Iran to end its support

for that group and allowing Saudi

1:53:081:53:14

Arabia to reach a political

settlement. What we have now is that

1:53:141:53:18

Yemen is fighting for survival as

the Yemeni state. It is the poorest

1:53:181:53:23

country in the Arab world. The

infrastructure has been destroyed.

1:53:231:53:27

That is why Saudi Arabia is very

much involved because it feels that

1:53:271:53:31

Iran is really trying to get bogged

down in the killing fields of Yemen.

1:53:311:53:38

In that case is it important we have

the Crown Prince of visiting the UK

1:53:381:53:42

so that the pressure can be exerted

on it to stop the War in Yemen.

This

1:53:421:53:47

is the worst thing we could do. We

are rolling out the red carpet for

1:53:471:53:51

the person who is the main

protagonists, the main organiser of

1:53:511:53:55

the war in Yemen. They are

conducting not just these terrible

1:53:551:53:58

bombing raids but they are

blockading the ports, they are in

1:53:581:54:02

contravention of all sorts of UN

demands. This isn't a meeting about

1:54:021:54:07

human rights or a meeting about

peace, justice in the Middle East,

1:54:071:54:10

this is a meeting between one of the

most violent countries. They hop of

1:54:101:54:15

violence in the Middle East. And the

country that provides it with more

1:54:151:54:18

arms than anywhere else in the

world. -- a hub of violence. Britain

1:54:181:54:24

sells billions and billions of

pounds worth of weapons to Saudi

1:54:241:54:28

Arabia every year.

I will get your

response in a moment. I want to

1:54:281:54:33

bring in the Doctor on the line in

Riyadh. How do you react to that,

1:54:331:54:40

that the Crown Prince shouldn't be

welcomed in Britain because of the

1:54:401:54:43

war Yemen?

It's ridiculous.

1:54:431:54:51

war Yemen?

It's ridiculous. How do

you want to create peace if you

1:54:521:54:55

don't negotiate? If you don't accept

all parties at the table to

1:54:551:54:58

negotiate and find a solution?

Do

you think it is the right approach

1:54:581:55:03

by the British government not to

bring the Crown Prince over here to

1:55:031:55:06

specifically talk about that, but on

the sidelines bring that into the

1:55:061:55:10

discussions?

Whatever. It is at the

beginning. It is the beginning to

1:55:101:55:16

bring him in, to try to create a

dialogue, a negotiation, a

1:55:161:55:21

discussion, to find a solution to

the problem. You don't end the

1:55:211:55:26

problem by isolating people from

coming into the table and talking.

1:55:261:55:32

Is that a fair point? We need to

have business ties with Saudi

1:55:321:55:36

Arabia. If we are looking ahead post

Brexit Benny to be trade deals with

1:55:361:55:40

people and different countries

around the world. -- post Brexit

1:55:401:55:45

that we need to have trade deals

with people. Pressure can be exerted

1:55:451:55:51

on the sidelines, for example.

There

are 194 countries in the world. Most

1:55:511:55:56

of them do not behead people in

public on a regular basis. Most of

1:55:561:56:00

them don't drop cluster bombs on

their neighbours. If we are going to

1:56:001:56:03

have anything approaching a policy

that needs to be certain standards.

1:56:031:56:08

Saudi Arabia is one of the most

authoritarian and brutal regimes in

1:56:081:56:12

the world which is currently

creating a desperate humanitarian

1:56:121:56:16

catastrophe.

But it is also making

changes. Hang on.

If we want to talk

1:56:161:56:21

about anything, we should be talking

about ending that war and now.

There

1:56:211:56:26

are changes, there are concessions,

it won't happen quickly.

I think

1:56:261:56:32

there is this image that my

colleague here is talking about.

1:56:321:56:36

However, in reality, if you go to

Saudi Arabia they feel it is an

1:56:361:56:40

unnecessary war and they were forced

into it. I visited an area next to

1:56:401:56:45

Yemen. I was hearing the

bombardment. Saudi Arabia received

1:56:451:56:48

90 ballistic missile is. Two

missiles hit Riyadh. I'm not sure

1:56:481:56:56

Saudi Arabia is very happy about

spending all the billions on this

1:56:561:57:00

war. Also this idea they just like

to have war. Iran, in fact, is

1:57:001:57:08

circulating many countries in the

area. They already dominate Iraq,

1:57:081:57:13

Lebanon, Syria, they are trying to

do the same with Bahrain, so this is

1:57:131:57:17

not a war Saudi Arabia is happy

about, I think.

My take on it is

1:57:171:57:23

that human rights, economic trades,

are not exclusive. For your viewers,

1:57:231:57:32

the British hope that the Crown

Prince has a modernisation programme

1:57:321:57:37

for Saudi Arabia, you are talking

about hundreds of billions of

1:57:371:57:40

pounds. The British hope that there

would be investment in the next ten

1:57:401:57:47

years from Saudi Arabia. That's

important for Britain. I also think

1:57:471:57:51

Britain and other European countries

have a moral and ethical

1:57:511:57:55

responsibility to try to end the war

in Yemen. It's very essential. This

1:57:551:57:59

is real. At the end of the day, we

must engage the Saudis in order to

1:57:591:58:05

bring about the end of this war.

Is

this the man to do it? Will he end

1:58:051:58:11

the war in Yemen?

I have no doubts

about it.

He started it, I hope he

1:58:111:58:17

ends it.

We are out of time. Thank

you for your company today. We will

1:58:171:58:23

carry on this discussion. Have a

good day.

1:58:231:58:25

Chloe Tilley finds out why ticket resellers are having to face the music, hearing from music fans who paid hundreds of pounds to see their favourite performers.

As the mystery of the suspected poisoning of a former Russian double agent and his daughter deepens, Chloe gets the inside track on relations with the Kremlin from the author of McMafia.

Plus the programme gets a rare insight into what it is like to be in a coercive relationship, in which a person is emotionally, not just physically, abused by their partner.