07/03/2018 Victoria Derbyshire

Hello it is Wednesday, 9 o'clock.

Welcome to the programme.

A new crackdown on secondary

ticketing websites.

Today the advertising standards

agency is taking action

against the four main operators

to stop people like Claire Turnham

falling victim to misleading

pricing practices.

And we'll be speaking

to a woman who was overcharged

by £1,150 when she tried to buy

Ed Sheeran tickets for her

son's 16th birthday

As ministers hold an emergency

meeting about the suspected

poisoning of a former Russian spy

on UK soil we get the inside track

on UK-Russia relations

from the writer of the book McMafia,

on which the hit TV

thriller was based.

We have a rare insight

into what it is like to be

in a coercive relationship

in which a partner is abused

through threats and restrictions,

not just violence.

This kind of controlling behaviour

has been illegal for three years,

but would you recognise

the warnings signs?

I wasn't allowed to walk around the

house bare-footed. Because he said

it was dirty. He didn't like onions

and garlic, so I couldn't cook

anything with them in it.

Helen will be sharing

her full story with us

about her experiences

of being in a coercive relationship

- later in the programme

Hello,

welcome to the programme,

we're live until 11 this morning.

And we will be lifting the lid on

back street botox. The claim is

everyone is doing botox. Perhaps you

have been to a botox party.

Do get in touch on all

the stories we're talking

about this morning -

use the hashtag Victoria LIVE

and If you text, you will be charged

at the standard network rate.

Our top story today...

The government's emergency committee

Cobra, will be briefed this morning

on the police investigation

into the suspected poisoning of

a former Russian agent in Salisbury.

Sergei Skripal and his daughter

Yulia have spent another night

in a critical condition in hospital

after being found

unconscious on Sunday.

Scientists at the military research

facility at Porton Down are carrying

out tests to discover what made them

so violently ill.

Counter terrorism officers,

who took over the investigation

yesterday, have intensified

their operations in Salisbury.

Tom Burridge reports

In a small city in Wiltshire, a

wide-ranging investigation. After a

former Russian agent and his

daughter suddenly became critically

ill on Sunday. Yulia Skripal lives

in Russia and was visiting her

father Sergei in Salisbury. This

footage shows them half an hour

before locals alerted the police

they were unconscious on a park

bench.

Her eyes were completely

white and frothing at the mouth and

the man went stiff, his arms stopped

moving. He was still looking dead

straight.

Sergei Skripal was an

officer in Russian military

intelligence but in 2004 he was

arrested and later convicted for

working for MI6. In 2010 he was

handed over to Britain as part of a

spy-swap. The Russian Government

said suggestions it was involved are

untrue. But the murder in London in

2006 of former Russian spy,

Alexander Litvinenko, means

suspicion is almost inI have tab and

the ramification for Russian/UK

relations are huge.

If Russia is

behind it, they're taking things to

a whole new level, it is a

declaration of war.

Experts have

been trying to work out whether

toxic substances were used to try

and kill a former Russian agent and

his daughter who are now in hospital

fighting to stay alive.

Our correspondent Leila

Nathoo is in Salisbury.

What is the latest on the

investigation that you're being

told?

Well, we know that counter

terror police are leading the

investigation. Yesterday they took

over from Wiltshire police. Not

because it is being treated as a

terror attack, but because of the

unusual circumstances of the

incident and the counter terrorism

police have the resources to deal

with this. Last night there was a

flurry of police activity. You can

see the corden in place at the

scene. Behind me. There are others

in place at a near by restaurant and

pub and there was further searches

in the restaurant. That seems to

have died down. We know the focus is

on that substance is that is being

trying to be identified. It may be

some days before know who what that

is. The Cobra committee a meeting of

government officials, security

officials and intelligence officials

that convenes today and will be

chaired by the Home Secretary. That

gives an indication how seriously

the Government is taking this

incident here in Salisbury.

Thank

you.

you. We will talk more about this

later.

Annita McVeigh is in

the BBC Newsroom

with a summary of the rest

of the days news.

The top economic adviser

to the White House,

Gary Cohn, has resigned -

after failing to persuade

President Trump not to impose

significant tariffs on imports

of steel and aluminium.

Mr Cohn was regarded

by many business leaders

as a moderating influence

in the administration.

He's the latest in a long

line of people who've

left the White House.

The United States has concluded

that Kim Jong-un's half

brother was killed by a chemical

attack in Malaysia on the orders

of the North Korean Government.

Kim Jong-nam died

after an encounter at Kuala Lumpur

airport last year, when two

women smeared his face

with VX nerve agent.

The women, who say they believed

they were carrying out

a prank for a TV show,

are on trial for murder.

The US said it would

impose new sanctions

on North Korea in response.

The Chancellor Phillip

Hammond will today

outline his vision of an EU free

trade deal for the financial

services sector after Brexit.

Mr Hammond, who wants special access

to the EU's single market,

is expected to use his speech

in London to focus on an agreement

which he says will be of mutual

interest to both parties.

The European Commission has

previously said that a free trade

deal including the City

is not an option.

Saudi Arabia's Crown Prince,

Mohammed Bin Salman,

is beginning a three-day visit

to Britain which will include lunch

with the Queen and talks

with the Prime Minister.

The Government regards Saudi Arabia

as an important strategic ally,

but protest marches are planned

by campaign groups angered

by the war in Yemen, where

the Kingdom is fighting rebels.

Here's our security

correspondent Frank Gardner

Embarking on his first foreign trip

since becoming Crown Prince,

Saudi Arabia's Mohammed Bin Salman

is a man in a hurry.

After stopping over in Egypt this

week, he is coming to Britain

to promote his vision of a new,

tolerant Saudi Arabia.

He's lifted the ban

on women driving from June.

Cinemas and entertainment

are being introduced,

and a new mega-city will be built.

He also imprisoned without trial

hundreds of wealthy Saudis in this

Riyadh hotel, accusing them

of corruption, something

that's worrying foreign investors.

Defence and security contracts

dominate ties with Britain.

The UK supplies the Saudi air force

with warplanes and munitions.

In neighbouring Yemen,

Saudi-led airstrikes on

Iranian-backed Houthi

rebels are being blamed

for mounting casualties.

That's prompted calls by some

to break off relations with Saudi.

A protest is scheduled for later

today outside Downing Street.

But oil-rich Saudi Arabia

is Britain's biggest

Arab trading partner.

Thousands of jobs depend on it.

In a post-Brexit world,

Britain is looking to boost

alliances like this one,

while Saudi Arabia is looking

for foreign investment

to find jobs for its

overwhelmingly young population.

When Crown Prince Mohammed meets

leaders in London today,

his message will be "Saudi Arabia

is open to business" but this

relationship will always be

a controversial one.

Frank Gardner, BBC News.

Mo Farah claims he was racially

harassed while travelling

through Germany's Munich Airport.

The four-time Olympic champion

filmed an altercation

with an enforcement officer

on social media - claiming

"it was "pure harassment."

There is, however, no

evidence of any racial abuse

in the 47-second clip.

Action's being taken

against so-called "secondary

ticketing" companies over what's

being described as "misleading

pricing information"

on their websites.

The sites re-sell tickets

for sold out shows -

but the Advertising Standards Agency

says they have hidden charges

and sometimes don't even

guarantee entry to the gigs.

It follows an investigation

by Trading Standards

and The Competition and Markets

Authority.

A professional rugby

player, Tasered six times

after driving at 150mph in a police

chase, has been jailed.

Scott Moore crashed

into a house in Leigh

and fought officers,

threatening one with a Taser

he stole from them.

The ex-England rugby league star

used "his size and experience

on the rugby field" to evade arrest,

Greater Manchester Police said.

He was jailed for 23 months

after admitting dangerous

driving and assault.

Olympic gold medal

boxer, Nicola Adams,

has been turned into a Barbie doll

ahead of International Women's Day

this week.

Nicola said she's excited

to become the first ever

boxer barbie, as part

of a range of dolls

which the manufacturer says

is designed to honour

inspiring women.

That's a summary of the latest BBC

News - more at 9.30.

We are going to be talking about

coercive relationships. A very brave

woman, Helen, is going to tell us

about her experiences and many

things that in isolation don't sound

strange, but take non-their whole it

is a harrowing story.

Do get in touch with us

throughout the morning -

use the hashtag Victoria LIVE

and If you text, you will be charged

at the standard network rate.

Let's get some sport.

Cricket first and another close

finish for England?

Yes a great

match over night, England's

five-match one-day series will be

decided in Christchurch in England.

New Zealand. -- in New Zealand.

Bairstow hit 138. At one stage

England lost eight wickets for just

46 runs. Ross Taylor of New Zealand

was the star though. He hit 181.

Before Nichols hit the final

boundary. They needed three runs

from the final over for victory. All

to play for in the final match.

And

Liverpool, first English team

through to the quarter-finals of

Champions League?

Yes we could have

four British teams through with

Manchester City, Chelsea and

Tottenham in action over the coming

weeks. Liverpool comfortable last

night and they won the first leg in

Porto 5-0. So a they were just

keeping an eye on the draw on

Friday. This was the best chance of

the game. Mane hitting the post. 0-0

it finished. Jurgen Klopp making

five changes, the likes of Salah and

van Dijk and Klopp saying they

deserved to be going well in the

Champions League.

I think this year

we belong there to be honest. It

should not be a big surprise. And

next round will be very difficult. I

think that is clear. We have a lot

of good teams. Seven other very good

teams will be then involved.

It is

the first time Liverpool have made

the quarter finals since 2009. Look

at those flares in Paris last night.

Ronaldo killing the game off. Real

won the first game 2-1 and they

secured their place in the

quarter-finals. Tonight, its all

about two English teams. Manchester

City are 4-0 up against Basel. But

Tottenham take on Juventus, 2-2 from

the first leg. Spurs came back from

2-0 down. A big night for Mauricio

Pochettino's side. From midnight,

BBC Two you can watch England's

women in action. A point against the

United States will guarantee that

England win the tournament. What a

start that would be to the reign of

Phil Neville as England women's

manager. They beat France last

Thursday. They came from behind to

draw with Germany on Sunday. So

looking healthy for Phil Neville as

he settles into that new job. This

what he has lined up for his squad.

As a treat. Win or lose. This is

where they're heading.

We are

sending them to Disneyland on

Thursday. That is the treat we have

done. They leave half 7 and they

have three or four hours in

Disneyland. It is a once in a

lifetime opportunity for the

players, because of their schedules,

it is rare they get long enough. So

they have three or four hours there.

With Micky Mouse and Donald duck!

Lifting the she believes trophy we

hope and hanging out with Donald

Duck and Micky Mouse!

Seems a bit

random to me, but what do I know?

When you're trying to buy

tickets for a music

or sporting event and miss out,

many of us turn to other websites

promising to sell us

those tickets instead.

The websites claim they

are an "official site",

with a "100% guarantee"

of getting tickets.

But that's not always the case,

often the price you see at the start

of a transaction is not the same

as the price you pay at the end.

Today, the Advertising Standards

Authority is clamping down

on misleading pricing practices

by secondary ticketing providers

and taking action against four

of the main operators -

StubHub UK, Viagogo AG,

Seatwave Ltd, and GET ME IN!Ltd.

We've been following this story

since January last year.

Here's Chi Chi Izundu's

report from then.

There are more and more sites where

you can get hold of a ticket for a

gig or show, but it seems it's

getting more and more difficult to

get one that could be down to the

proliferation of it's not just fans

uploading.

We're working with one

artist openly advertising, tickets.

# Let me entertain you #.

Ticketmaster confirmed to me

that that artist is,

in fact, Robbie Williams.

Here is a ticket you can buy

on Ticketmaster's website.

I'm feeling flush, so let's

get some good seats -

level one, block one

to six sounds good.

£95 each.

Let's see on the secondary website.

These tickets are direct

from the event organiser,

very similar seats, one block over

from the stage, at £160 each.

This is not a resale ticket.

It is being sold for the first time

on a secondary site.

Ticketmaster say these platinum

tickets are the best seats

in the house but confirmed they come

with no extra perks.

But there is a £65 difference

between these two very similar

seats, even though they both come

directly from the event organisers.

Now, Robbie and his management

aren't doing anything illegal,

they're not breaking

any laws or any rules.

But some people have said

that this is just greedy.

In 2015, a number of promoters

and artist managers signed an open

letter to the Government,

asking them to take a harsher stance

on the secondary ticketing market.

Harvey Goldsmith, who has promoted

acts like Michael Jackson

and Madonna, signed it,

and we pointed out

another signature.

I think it is wrong, but hopefully,

most of the people who have signed

the petition are acting honourably

and do everything that they can do

to prevent tickets being sold

on the secondary market.

Ticketmaster say they are being

transparent but it does seem you pay

more for a ticket for no real

reason when you can get

a similar one cheaper.

And despite numerous

requests for a statement,

Robbie's management team,

ie:music, haven't responded.

Let's speak to Craig Jones,

the director of communications at

the Advertising Standards Authority

which is clamping down on misleading

pricing practices Adam Webb,

is the campaigns manager

for the Fanfair Alliance,

which was established to unite

the music and creative community

to take a stand against

industrial-scale online ticket

touting Claire Turnham,

who tried to buy Ed Sheeran tickets

for her son's 16th birthday.

She was overcharged by £1,150,

and the episode has led her to take

up a campaign against Viagogo,

the secondary ticket website

she used And Michael Waterson,

a Professor of Economics

at the University of Warwick.

He led the independent review

into the effectiveness of consumer

protection measures applicable

to sellers and purchasers

of tickets for music,

sporting and cultural events

in the UK.

Thank you for joining us. Claire,

£1150 overcharge stop added this

happen?

I was on the viagogo

website. I thought I was paying a

certain amount. By the time I went

to the transaction, it was around

£1400.

What was the extra money for?

The tickets were listed as per

ticket, £260 per ticket. And there

was an additional £350 golf

magazines, which were not disclosed.

Wow. -- for fees, which were not

disclosed. What have you found?

The

rulings say that the price you pay

at the end needs to be the price you

were promised at the beginning. It

is not fair on people to smuggle in

extra delivery charges, extra

booking charges, with the JT

sometimes, as well, which really

pushes things up. Many people will

be familiar with the experience of

being attracted to an offer, wanting

to get into it, becoming

psychologically committed because

you have started the process. --

with value-added tax sometimes, as

well. Other claims were made which

we found to be misleading, including

the idea that the tickets were from

the official provider and they were

100% guaranteed of entry. We found

them to be misleading. They are

banned from today. There needs to be

change in the sector.

The 100%

guarantee, is that because you might

get tickets with somebody else's

name on, and unique identification,

and then you cannot get in, things

like that?

In this example it wasn't

Ed Sheeran concert. He's one of the

artist who has said if you haven't

bought it from the official primary

provided you are not guaranteed to

get in because of the kinds of

problems people are experiencing.

Does it say that on your ticket? If

you get it from somewhere like

viagogo?

The problem with them is

that they said it was 100%

guaranteed. We found that to be

misleading. That is one of the

claims which from today is banned.

Adam Gemili complained to the ASA

can have your concerns been

addressed -- Adam, you have

complained to.

Yes. And Claire's

experience is so common with people

who get ripped off on these sites.

People are drawn to them by Google

advertising. Viagogo Can outbid

everybody else to appear at the top

of the search because they charge so

much. People do not realise they are

on a secondary ticket selling site.

And there is this pricing issue. You

start off at one price, then just

before you hit pay all of these

extra fees are added in. People

think they are spending £200, and it

is £1000, something like that.

Did

you get your money back?

I was one

of the lucky ones. I did. I

campaigned for my money back. Then I

started helping other people.

Did

you know you were on a secondary

ticket website?

Know, and I didn't

even know what that was. I'd done a

lot of research. -- no, and I didn't

even know. I thought I was on an

official site. I was misled. Because

the advert I saw used the word

official. It also said tickets were

available. And it was in a presale.

I had no reason to assume the

tickets had been sold before.

In

that case, should there be a stop,

for example, on certain websites

selling tickets at all. Let's say

there are two websites you can go

to, you might get a verified sign,

like on Twitter, then everybody can

know that you must go to this

website.

Some artists are choosing

to do that, sell them a critic it's

through that kind of model. We are

saying it is important that people

are being upfront with consumers.

The claim that was made, the 100%

guarantee one, is one of the ones we

have banned. If we see that again

from one particular provider, or

others, we will take action, up to

and including enforcement with

trading standards to prosecute. We

hopefully will not get to that

position.

I have now helped

thousands and thousands of people.

They all tell a familiar story.

I

want to bring in Professor Michael

Waterson. You did an independent

review into this. Are you frustrated

we are still in this situation where

you have done a review point of all

of this out?

It's taken quite a long

time. It is gradually being taken.

The ASA's actions is one of those

actions. Google has also recently

taken action. Regarding the

secondary sites. They are going to

make them comply with new

regulations on Google. And also, as

you probably know, trading standards

are taking some action in the

consumer market authority. Gradually

things are changing in the market.

But it has taken quite a while since

my report came out in May 2016.

Explain to us what those changes

would be on Google. Adam pointed out

that very often if you do a Google

search for tickets for a certain

event, the secondary ticketing

websites will come at the top.

It's

similar to the ASA, that they must

make it clear that they are a

secondary site. They must make it

clear what the official price of the

ticket is, and so on. It's quite

similar.

Adam, do you think that is

enough?

With Google there is an

ongoing conversation. It is great

that they are engaged. Their

certification scheme, viagogo have

stopped using the disclosure that

they need to get it, but I think

Google need to do more. And the

adverts. They need to disclose what

these companies are. In the context

of a ticketing sale, if it doesn't

say at the top of the website that

it is a secondary site, people will

still get misled. It is a

conversation with Google that needs

to continue.

I went on viagogo last

night, they have pressuring tactics

on there. You go on, there is a

price, it is a specific seat on a

specific row, then you click on it,

but suddenly the tickets are

disappearing and it looks like they

are being sold incredibly quickly.

And you almost get into a panic. I

wasn't even buying a ticket. I was

just looking. Should those tactics

be allowed?

No. And if those tickets

were on sale on the first date then

you really do believe... I did, I

thought I was buying the last four

tickets available. I went from this

feeling of joy and excitement to

sudden panic and shock that this had

happened to me.

Nigel Huddleston,

one of the MPs from the select

committee report, he described

viagogo as a psychologically

manipulative website, one of the

worst he had seen. This pressure

tactics is something the CMA have

extended their investigation on.

Government is also concerned about

this. Politicians are talking about

it a lot. We see the intervention of

the ASA on the rulings as a way to

strongly push this agenda. There

needs to be a change of practice

amongst the providers. But we will

also be monitoring the rest of the

market. We will take action if we

see people continuing this bad

practice. Another piece of good news

is that if people have your

experience, Claire, and want to make

a complaint to the ASA, it just

takes one complaint to see an

investigation started and

potentially the banning of an ad.

But we will be watching proactively,

as well.

What we could possibly do

is add your details to our guidance.

Because we have guidance helping

people with refunds.

Let me read you

some messages coming in about

people's experiences. Thanks for

getting in touch. Darren says

picking up on the ticketing issue, I

am travelling to Paris this weekend,

I am staying over two nights for the

six Nations game. For less money in

total than two tickets for England's

home games at Twickenham via a

third-party ticketing website. That

is travel, train from Derby to

London the Madeira star, and

accommodation, but clearly not wine.

-- the Eurostar. Mike says I always

go to the official venue site and

follow their links to tickets. If

nothing else it gives you an idea of

how much the official tickets cost.

So if you go elsewhere and you have

an idea of how much the prices have

been inflated. Do not click pay

until each page has finished

refreshing.

That sounds like sound advice. Thank

you all for coming in today. We

contacted all four companies

mentioned by ASA, none would join us

on the programme, but some sent

messages.

messages. Stubhub Gave a statement.

We welcome this opportunity to work

closely with the ASA and will be

fully complied with its decision. We

hope other players in the ticketing

industry, including primary issue

was, follow suit. -- issuers, follow

suit. Ticketmaster Says our

customers know the price at every

stage. We will continue to work with

both the ASA and the CMA to develop

levels of transparency and consumer

protection within the UK ticketing

sector. Viagogo Did not respond our

request for interview or comment.

Did you see this amazing picture of

Parker Curry? It went viral...

Thinking about all of the young

people. Particularly girls, and

goals of colour, who in years ahead

will come to this place and they

will look up and they will see an

image of someone who looks like them

hanging on the wall.

She already knew who Michelle

Obama was, so it was

quite exciting to have

the portrait unveiled.

# Shake it off #.

Did you have a good

time with her?

Yes.

What did you guys do?

Danced.

You danced?

Yeah, la, la, la.

I like her dress.

Could she be more gorgeous?

Still to come.

We'll be speaking to

one women who realised

she was the victim of a coercive

controlling relationship

after listening to an episode

of the Archers which showed

similarities with her own life.

And would you go to a botox party.

How safe is it?

Time for the latest

news - here's Annita.

The BBC News headlines this morning.

The government's emergency

committee, Cobra,

will be briefed this morning

on the police investigation

into the suspected poisoning

of a former Russian

agent in Salisbury.

Sergei Skripal and his

daughter Yulia remain

in a critical condition in hospital

after being found unconscious

on a park bench on Sunday.

Scientists at the military research

facility at Porton Down are carrying

out tests to discover what made them

so violently ill.

The top economic adviser

to the White House,

Gary Cohn, has resigned -

after failing to persuade

President Trump not to impose

significant tariffs on imports

of steel and aluminium.

Mr Cohn was regarded

by many business leaders

as a moderating influence

in the administration.

He's the latest in a long

line of people who've

left the White House.

The United States has concluded

that Kim Jong-un' half

brother was killed by a chemical

attack in Malaysia on the orders

of the North Korean government.

Kim Jong-nam died

after an encounter at Kuala Lumpur

airport last year, when two

women smeared his face

with VX nerve agent.

The women, who say they believed

they were carrying out

a prank for a TV show,

are on trial for murder.

Up to 15 people have been

injured after two double

decker buses crashed

in Manchester city centre.

It happened at 7.30 this morning

on Minshull Street at junction

of Aytoun Street outside

the Holiday Inn.

Greater Manchester police say

most injuries are minor,

one person is thought to have more

serious injuries

The Chancellor Philip

Hammond will today

outline his vision of an EU free

trade deal for the financial

services sector after Brexit.

Mr Hammond, who wants special access

to the EU's single market,

is expected to use his speech

in London to focus on an agreement

which he says will be of mutual

interest to both parties.

The European Commission has

previously said that a free trade

deal including the City

is not an option.

Saudi Arabia's Crown Prince,

Mohammed Bin Salman,

is beginning a three-day

visit to Britain.

We'll have lunch with

the Queen and hold talks

with the Prime Minister.

The Government regards Saudi Arabia

as an important strategic ally,

but protest marches are planned

by campaign groups angered

by the war in Yemen, where

the Kingdom is fighting rebels.

That's a summary

of the latest BBC News.

A lot of you getting in touch about

secondary ticketing web-sites. Lots

of you with thoughts on that. Steve

said, why can't people be

responsible for shopping around

themselves? Some shops charge more

for the same item. Paul said

secondary ticket sellers are touts

and should be closed down. Now some

Sport with Wilf.

England's one-day

series with New Zealand will be

decided on Friday after New Zealand

won the latest match. Bairstow and

Root both hit centuries, but England

lost eight wickets for 46 runs.

Taylor made 181 for New Zealand and

Nichols smashed a six to level the

series. Jurgen Klopp said Liverpool

belong in the Champions League

quarter-finals after a goalless

second leg at Anfield give them a

5-0 aggregate win over Porto. Also

in the last eight, Real Madrid, who

made Paris 2-1. Ronaldo on the score

sheet again. England's women can win

the She believes cup if they draw

with the United States tonight. Phil

Neville's side beat France last

Thursday and then drew with Germany

on Sunday. We will have more for you

at 10 o'clock.

Thank you.

This morning -

we get a rare insight

into what it's like to be

in a coercive controlling

relationship.

It's only now that she is in her 60s

that Helen Walmsley-Johnson has been

able to share her experience

of a relationship that she had

in her 40s, during which she says

she was the victim of coercive

control and violence.

Helen Walmsley-Johnson has written

a book about her experience called

"Look What You Made Me Do"

and is here today to speak

exclusively in her first in-depth

broadcast interview on the book's

publication

I had been working free lance, but

was offered a full-time job at a

hospital and had taken that for some

security. Then my daughter's father,

who we hadn't seen for eight years,

suddenly reappeared. He bumped into

my eldest girl. So that sort of

brought him back into our lives.

Which I felt was right, because he

is their father and should be

involved in it.

You were feeling

vulnerable?

Well, I had this sort of

constant feeling that everything

was... I think a love us get this,

that everything is about to unravel.

I would wake up in a panic. But once

I got going, I was fine.

So what did

Frank give to you? Security?

Well he

was supposed to be a diversion. He

was, I wasn't looking for a

long-term relationship. He He was

suppose to be a bit of a treat to

me. But what he quickly started to

do was fill that gap where you have

friends around you and you have got

family and friends and so you're not

alone. You're not isolated, but

you're missing that intimate

closeness that a relationship will

give you. That kind of relationship.

So you got that initially.

I got

that initially, yes.

But then the

warning signs started to arrive?

Yes, but nay they didn't start

quickly. There was things at the

beginning. This is the thing about

coercive control. The first date,

where I was talking talking to

somebody, another man when Frank

went to get the coats. When he came

back he said, I can't leave you

alone for a second. Which is fine.

That is what everybody you know it

is not unusual. He wouldn't take my

phone number when I offered it. He

said he would call me. I thought

that is irritating, but I'm not

going to let that get to me. I

lasted three days and called him.

Because tall, French, handsome and

very quickly he sort of filled that

role of support. So a lot of love.

He was engaged. He told me that.

So... But I didn't feel, I was free,

that is up to him. But he fell in

love with me, he said. But he

started just little things like... I

wasn't allowed to walk around the

house bare-footed. Because he said

it was dirty. He didn't like onion

and garlic, so I couldn't cook

anything with onions and garlic in

it. Then he took me shopping and

bought me something beautiful,

bought me a beautiful coat and then

got me to try it on and say he would

decide whether I could keep it.

It

was gradual.

Very gradual.

People

would say, that is, you would notice

that. I'm interested he did have a

list of things that you weren't

allowed to do. You had to pick up

the phone when he called within

three or four rings.

That was a big

bone of contention that I never

heard the phone. If it is in your

bag and you're in a busy street you

may not hear it. When I did answer

it, I had to go somewhere quiet

immediately so I could hear what he

was saying. He didn't want to feel

that I was talking to anybody else

but him when I was on the phone. So

I wouldn't be distracted by, if I

was with friends or somebody like

that, there was nobody else to be

involved in the conversation.

A

couple of things that struck me, was

the gym routine and you dropped from

a size 12 to size 8 because of the

gym. And a time you went to a

restaurant with colleagues and he

was waiting outside and you had 22

missed calls.

Yes. Because I have

all this material at home, the

reason I can be so detailed, because

I have kept everything that he

wrote. We wrote to each other a lot.

I kept my diary, so I knew what I

was doing when I was doing. I have a

note books. We left each other

messages. A lot of things that you

remember, you're not always reck it

accurately. I had always thought the

letter were love letters and they're

not. But all that is in there. 22

missed calls and messages, where are

you? And you know where I am. You're

standing outside looking in. You can

see me. So it is a control. He

wanted me to come straightaway. He

said I could go. By then I wasn't

doing anything without asking his

permission first. You do that in a

normal relationship. Is it OK if I

go and have din we are my friends

and say, yeah, that is fine. So he

unusually said I could go. But then

he turns up outside...

Your family

and friends never said.

I never told

them. They didn't like him. But they

probably wouldn't have said... I

don't remember. The only people I

remember saying anything were my

daughters - didn't like him. He

didn't like them. That is

understandable. But by that time you

see the whole love thing, the

sweeping you off your feet, and

charming the socks off you happens

very quickly. The control part comes

in very slowly under all that. So by

the time that is getting a grip on

you, you are completely and utterly

head over heels in love and you have

seen that man, so you think well

I've only got to do this which he

wants me to do and then I will get

that man back and that is the give

and take is a distorted version of a

normal relationship. It sort of bent

out of shape.

So that is why you

didn't walk away. People may say he

was controlling and he turned

violent.

Yes.

And yet you didn't

walk away. Was it for that search to

find the man you fell in love with

at the start?

Yes, but by that time

he moved me in with him. My home

life disintegrated. So I was living

with him. And I had no, so he was

controlling me all the time. I had

no independent thought by then. I

couldn't do anything. I don't know

whether I was... Actually frightened

of him. I read something... In the

first review that came through that

said it was bizarre I asked him to

phone me in sick when I was taking

to day, I felt terrible and I was

trying to get away from him to get

some peace. I didn't think it was

bizarre at all. That just hadn't

occurred to me that was bizarre to

ask the man I was trying to get away

from to phone my employers and tell

them I wasn't well.

You didn't

realise that you were in this

coercive relationship until you saw

a plot line on the Archers on the

radio. For people who are not

familiar. Maybe we can look at that.

Tell me... I just want to

understand.

I know it looks funny.

A

bit more than funny. You planned an

afternoon out with Henry.

On the

blackberry line. He loved it.

On a

steam train with Henry?

Yes.

And

with Kirsty?

Yes.

Behind my back?

Deceiving me.

Don't say that.

Lying

to me about it and lying to the

school as well?

Sorry I'm sorry.

That was Helen and Rob from the

Archers, it is interesting to watch

your face during that.

I could feel

my insides going. That is the effect

that story line had on me, when I

realised what was happening to Helen

I felt something all in inside.

Because it was so familiar. Just

exactly the way it is. They were

very good with that.

If people are

watching this now, and they have had

that reaction that you just spoke

of, whether listening to that an the

radio or listening to you speak,

what would you say to people is the

best thing, the first thing they can

do.

Phone Refugee or Women's Aid.

Phone the help lines. I have been to

a refuge after a wrote a piece for

the New Statesman, following the

Archers thing and seeing that

operation was so reassuring and

comforting and they are so good.

Phone Women's Aid or phone Refuge.

If you're that much in the clutches

of someone controlling you, is it

easy to pick up the phone?

No,

because you're being watched all the

time and you will need to have

several goes to be able to

articulate it. The whole, the way...

It works is that you are controlled

into silence so you can't speak

about it and it is the shame of it

that you have allowed... I say you

have allowed it. It has happened to

you. You haven't allowed anything to

happen. It is not your fault. So

it... Is very hard to... Actually

say the words that I was in this

kind of relationship and this is

what happened to me and this what is

he did to me. It is humiliating and

shame and you feel guilt as well.

But the biggest thing is the shame.

Sorry about the glitch during that

conversation.

And if you want any

information on sources of support -

you can find a list of helplines

that can offer you advice

at bbc.co.uk/actionline.

Coming up...

As ministers hold

an emergency meeting

about the suspected poisoning

of a former Russian spy

and his daughter in Wiltshire,

we get the inside track on UK-Russia

relations from the writer behind

the hit TV thriller McMafia.

We have heard about Botox.

Injections which relax facial

muscles, supposedly making you look

younger. It is only supposed to be

given by someone medically trained

and anybody having the treatment is

supposed to be warned about side

effects but it doesn't always

happen. In BBC Three documentary has

uncovered a murky world about

backstreet injectors who perform

without following the rules. Let's

take a look.

If you want Botox, you should

ideally go to a trained

medical professional.

They will assess whether it's

suitable for you, tell you the risks

and write you a prescription before

giving you the treatment.

You can go to a beautician

for the injection but it is illegal

for a beautician to supply Botox

that hasn't been prescribed for you,

so you also need to see a doctor,

dentist or prescribing nurse

for your consultation

and prescription first.

This must be done face-to-face.

If you're prescribed Botox

about a face-to-face

medical consultation,

it's against stricter

General Medical Council guidance.

Despite this, I've heard it's

happening at thousands

of appointments across the UK.

I'm told beauticians regularly offer

Botox which hasn't been properly

prescribed but I need proof,

so I've put some appointments

-- prescribed but I need proof,

so I've booked some appointments

using the fake name Lucy.

I'm going to go under cover

because I think if I go

in and say I'm a journalist,

they might follow procedure.

I will find out what happens when

people put these appointments

normally.

I want to check whether

they're qualified medics.

I checked and she isn't a licensed

nurse, so I should first see

a qualified medic to get

the required prescription.

Needles come out quickly,

so I fake a sudden needle phobia.

Both those beauticians

were about to give me Botox

without a proper consultation

with a prescriber, and one

of them told me that

she's a registered nurse.

I looked her up on the register

and she's not on it.

Posing as a registered medical

professional is a criminal offence

and our evidence shows that's

exactly what she's doing.

They told me there were no risks,

no side effects, and they made it

seem like a very casual thing

that everyone's doing.

To see if it really

is what everyone's doing,

I'm on my way to a Botox party

in Windsor, where a legitimate

prescriber is present.

Hi.

I'm Dr Sherpao.

Hi, Dr Sherpao.

So, how are you all feeling?

Good.

Good.

The champagne may be

non-alcoholic, but there's

still a party atmosphere.

How old are you guys?

I'm 23.

23.

27.

27.

21.

21.

Yeah.

You're not having

any Botox, are you?

I'm not, no.

Are you tempted?

A little bit, to see

what the fuss is about.

When was the first time you had it?

Was that four months ago?

No, when I was, like, 18.

No way.

I've had it for, like, five years.

Do you think people see it

as convenient as they would getting

their nails or their eyelashes done?

Yeah.

People want their nails

done, their hair done,

their eyelashes done,

their lips done, Botox.

It's all part of that

whole confidence boost.

So, in total, how many people do

you think you know who have Botox?

Over 100.

Over 100?

Yeah, everybody.

I feel like I am the only one

that doesn't any more.

Ellie Flynn -

who's the reporter

on that investigation -

is here now.

We can also speak to

Ashton Collins - from Save Face -

a government approved register

of legitimate practitioners

who carry out treatments like Botox.

Did you find what you expected to

find when he started out on this

investigation?

I didn't really know

what I expected. I had tips this was

happening on a huge scale. But I was

definitely surprised by how common

it seems to be that Botox is being

provided without the rules being

followed.

Have you got a sense of

how widespread it is that people who

are not medically qualified, you

haven't been for a consultation, is

carrying out these procedures?

It

seems to be common from our

investigation. Most of the

beauticians we went to go and meet

come I didn't have a consultation

with a doctor before. They didn't

ask for any of my details before I

went to the appointment. It was just

on the day, I popped in, I would

have been given Botox without an

appointment.

You don't have to be

medically trained to administer it,

but you need to have had a

consultation with a medical

professional beforehand.

That's

right. Legally a patient needs to

have a valid prescription to be

administered with Botox. That needs

to be following a face-to-face

consultation with a licensed

prescriber which is a doctor,

dentist, or a prescribing pharmacist

or nurse.

What struck me is how

young people are going for Botox.

But young woman she was 23, she said

she first had it which was 18. What

Doctor is saying yes I will give you

a prescription for Botox?

Absolutely. You get all sorts of

unethical people. Perhaps she wasn't

going to a doctor at that point in

time. Perhaps it was a beauty

therapist. You saw from the

atmosphere of that party why these

treatments are so trivialised. There

is almost no perception of side

effects, convocations, and serious

side effects. The word party and

injection should not go

hand-in-hand. -- complications and

serious side-effects.

What kinds of

side effects?

Bruising, swelling,

itchiness, headaches, to more

serious things where the incorrect

muscle is relaxed, which will make

you look like you have had a stroke,

leaving you with a droopy eyelids,

right through to allergic reactions.

You would need to be a medical

professional to identify those

quickly and treat them effectively.

Those Botox parties, were those

young women aware of the

side-effects?

There was a legitimate

prescriber there. There was a doctor

there. They were given warning of

the side-effects. But in a lot of

the cases when I was going to

appointments myself I wasn't really

given any idea that there were

side-effects. We meet with somebody

in the documentary who had a bad

reaction to Botox after being given

a treatment without being warned of

any side effects at all.

Is there a

sense this industry needs to be

tightened up? Is their government

interest in tightening up this

industry?

In short, no. It is

unregulated and not protected. They

declined to regulate for various

reasons. They signpost organisations

like ours, which is why we educate

the public on making safe choices,

what the risks are, and that you

should be taking these procedures

very seriously.

When you spoke to

these women, did you get a sense

this was insecurity driving this,

that they were not looking at how

serious this issue was? Party and

injection to go together,

injection to go together, like

Ashton says.

It has almost become

part of a trend, that look, having

Botox, it brings your eyebrows up

and gives you a perfect forehead.

There is probably pressure from

social media on young women to look

a certain way. Like the girls says

in that clip, it gives you that

whole package, and I think a lot of

young women are striving to have

that.

You can mystery shopping to

try and catch out bogus

practitioners.

Yes. There are

hundreds. That clip was a drop in

the ocean. There are hundreds of

training academies, they go on to

offer £99 treatments, price cuts,

Botox parties, they advertise on

social media. You have no idea who

the person is. You have a mobile

phone number, which is probably a

burner phone, something goes wrong,

and you cannot get in touch with the

person, and they could just change

their name for the next week.

You

say £99 is cut-price, how much is

it?

That is very cheap. You're

looking between £180 to £350,

depending on the number of areas.

One area would be between your

eyebrows, your forehead or Kroos

feat areas. If you go for all three

you are looking at £350.

-- Kroos

what was your lasting impression on

what needs to be done to the

industry? You said you went in

without any idea.

It needs to be

tightly regulated. In the end we

find a doctor who is providing Botox

to between 18 and 19 beauticians

across the UK. Because he is struck

off he falls into a grey area. He is

unregulated any more. Who is there

to protect those patients? That is

what needs to be done.

Thank you

both for coming in and talking to us

today.

You can watch

the documentary on the BBC Three

website later today.

A comet has come in about coercive

control relationships. -- a comment.

I would like to add to today's

subject anonymously. I am a husband

who is only now leaving my wife

after nearly 20 years of takeaway --

after a coercive relationship. Soon

after the marriage I lost my voice.

I was increasingly sidelined,

belittled, and controlled in

everything we did. I was like a

lobster who had been put into a pan

of cold water and the heat was being

applied in a subtle but

ever-increasing weight so I didn't

notice. When I did wake up and

challenge my wife and her behaviour,

she used threats and manipulation to

silence me. It has taken me 20 years

to pluck up the courage and finally

walk away. My story isn't unique but

it is important to recognise that

men are also affected by these types

of relationships.

Thank you for your bravery and

sharing your story. If you have any

comments, please send them in. Let's

get the latest weather now. Today

comments, please send them in. Let's

get the latest weather now. Today we

have a mixture. It is chilly in the

north where further south it is

quite mild. These pictures are

rather nice, this beautiful one

shows sunny intervals. This is from

Northampton. And we have another

one, another beautiful view. Some

sunshine in Lyme Regis, Dorset. The

forecast today is one of sunshine

and showers. Some showers are still

wintry, particularly so across the

north and west of the UK. What you

will tend to find is that they will

fizzle during the day. And the wind

across the far north of Scotland is

tending to ease. Low pressure still

in charge of our weather. You can

see this front pushing across East

Anglia. That will take the rain we

currently have along with it and in

its wake there will be cloud across

East Anglia. For much of the rest of

the UK it will be dry and sunny. We

will store have wintry showers at

times, potentially in the Outer

Hebrides and the Isle of Skye, and

showers over Wales, Northern

Ireland, southern England. Six to 11

Celsius. A much better day across

Scotland than it was yesterday. As

we head onto the evening and

overnight, a lot of dry weather

around. Still some showers. Still

the potential for them to be wintry.

This is producing rain and snow from

the south-west. The rain in the

southern extent, the snow, well, we

are expecting some in mid-2 north

Wales, through the Midlands, the

southern part northern England. --

Mitt foot North Wales. It could

travel to Lincolnshire by dawn. It

could come down a bit lower than 100

metres, so keep in touch with the

forecast because it has the

potential to be disruptive. There

will be the risk of ice once again

for those travelling. Tomorrow, we

start off with that band of rain and

snow. Edging off eventually into the

North Sea. Behind it, again, lots of

dry weather, a fair bit of sunshine

around. But still some showers

coming in from the west and some of

those will be wintry at higher

levels. Between seven to ten degrees

as we move from north to south.

Friday, lots of dry weather, some

snow across Scotland, tending to

ease as we go through the course of

the day. But a new area of low

pressure is coming in across the

south-west. It will introduce heavy

rain, strengthening winds, and

milder conditions. In the North, a

temperature range of six and seven,

as we sink further south nine to 11.

Getting milder in the south as we go

through the weekend.

Hello it's Wednesday,

it's 10 o'clock, I'm Chloe Tilley.

The mystery of the suspected

poisoning of a former Russian double

agent and his daughter

on UK soil deepens.

Ministers will hold an emergency

meeting within the hour.

Russia is behind it, it means

they're taking things to a whole new

level. This is a a declaration of

war.

We'll get the inside track

on relations with the Kremlin

from the author of "McMafia".

Secondary ticket websites

are having to face the music.

The regulator's cracking down

on the ticket resellers

because they say customers

are being stung by misleading claims

and hidden fees

I thought I was paying for four

tickets £260. By the time the

transaction happened it was £1,420.

We'll hear from people who shelled

out hundreds of pounds

over the odds for tickets.

And the girls fighting against the

practice of child marriages in North

West India.

Here's Annita McVeigh

in the BBC Newsroom

with a summary of todays news.

The Government's emergency

committee Cobra,

will be briefed this morning

on the police investigation

into the suspected poisoning

of a former Russian

agent in Salisbury.

Sergei Skripal and his

daughter Yulia remain

in a critical condition in hospital

after being found unconscious

on a park bench on Sunday.

Scientists at the military research

facility at Porton Down are carrying

out tests to discover what made them

so violently ill.

The top economic adviser

to the White House,

Gary Cohn, has resigned -

after failing to persuade

President Trump not to impose

significant tariffs on imports

of steel and aluminium.

Mr Cohn was regarded

by many business leaders

as a moderating influence

in the administration.

He's the latest in a long

line of people who've

left the White House.

The United States has concluded

that Kim Jong-un' half

brother was killed by a chemical

attack in Malaysia on the orders

of the North Korean government.

Kim Jong-nam died

after an encounter

at Kuala Lumpur airport last year,

when two women smeared his face

with VX nerve agent.

The women, who say they believed

they were carrying out

a prank for a TV show,

are on trial for murder.

Up to 15 people have been

injured after two double

decker buses crashed

in Manchester city centre.

It happened at 7.30 this morning

on Minshull Street at junction

of Aytoun Street outside

the Holiday Inn.

Greater Manchester police say

most injuries are minor,

one person is thought to have

more serious injuries.

Action is being taken against

so-called secondary ticket agencies

after misleading information on

their web-site.

their web-site. The advertising

agency says they have hidden

charges. It follows an investigation

by Trading Standards and the

competition and markets authority.

Nicola Adams, the boxer, has been

turned into a Barbie doll ahead of

international women's day. Nicola

says she is excited to be part of

series.

That's a summary of the latest BBC

News - more at 10.30.

Still to come, the Saudi crown

prince is visiting Britain.

Do get in touch with us

throughout the morning -

use the hashtag Victoria LIVE

and If you text, you will be charged

at the standard network rate.

Here's some sport

now with Will Perry.

Get

England's one-day series with

New Zealand will go down to a

decider on Friday, after the hosts

won the fourth match with three

balls to spare. England looked set

for a huge total with Bairstow and

Root makes centuries, but they

collapsed later in the innings. It

went down to the final over, Nichols

hitting a six to seal victory for

New Zealand. Taylor finished on 181

not out. Despite struggling with a

thigh injury as well. Liverpool have

become the first English side

through to the quarter-finals of

Champions League. They were already

5-0 up from the first leg with Porto

and played out a goalless draw at

Anfield. Mane came closest to

scoring for Liverpool.

I think this

year we belong there to be honest.

It should not be a big surprise. And

next round will be very difficult. I

think that's clear. We have a lot of

good teams, seven other very good

teams will be involved.

Liverpool

through and plenty of flares in the

French captain capital. But PSG lost

2-1 to Real Madrid. Ronaldo's header

set them on course. Tottenham are

still unbeaten in the Champions

League this season and will look to

join Liverpool and Real Madrid in

the quarter-finals. Juventus stand

in their way tonight at Wembley. 2-2

it finished in in Turin. England

need a point to bin the She Believes

trophy. The toughest test is the

United States tonight. But how will

they celebrate if they win?

We are

sending them to diss never land on

Thursday morn -- Disneyland on

Thursday. They will leave the hotel

in the morning and they have three

or four hours. It is a once in a

lifetime opportunity, because of the

schedules, it is rare they get long

off. They have three or four hours

in Disneyland with Micky Mouse and

Donald Duck.

Hopefully no Micky

Mouse defending for England tonight

and tested continues in Barcelona

ahead of the new Formula One season.

You can follow that on the BBC sport

web-site.

Thank you.

The Foreign Secretary's said the UK

would respond "robustly"

to any evidence of Russian

involvement in the collapse

of former spy Sergei Skripal.

Mr Skripal and his daughter Yulia

are still critically ill in hospital

after being found unconscious

on a bench in Salisbury on Sunday.

Boris Johnson said he was not

pointing fingers at this stage,

but described Russia as "a malign

and disruptive force".

Russia's denied any involvement.

Let's take a look at

the background to this case.

Counterterrorism police are now

leading the investigation into why

a former Russian agent

and his daughter suddenly

fell ill in Salisbury.

The case in Wiltshire involving

a former spy and his daughter

is the latest in a series

of mysterious incidents

connected to Russia going

back at least 40 years.

In 1978, the BBC journalist

Georgi Markov was poisoned

using a specially adapted umbrella

while waiting for a bus

on Waterloo bridge in London.

The specially adapted umbrella shot

a tiny pellet of ricin poison

into the leg of Markov.

He died three days later.

He had been very critical of the

communist government of Bulgaria.

It has been speculated that the KGB,

the former Russian security service,

helped the Bulgarians

with the assassination.

In 2006, a former Russian spy living

in exile in Britain,

Alexander Litvinenko,

was killed after he drank

radioactive tea in a London hotel.

He had been a long-time critic of

Russia, particularly Vladimir Putin.

The poison used was a radioactive

substance called polonium-210.

It is impossible to source

on the open market, which is why

investigators believe the Russian

state was involved in the killing.

An inquest into his death

concluded that his murder

was an FSB operation.

Russia's FSB is a

successor to the KGB.

Litvinenko's body was

so radioactive, he had to be buried

in a lead lined coffin.

And as Boris Berezovsky,

another critic of President Putin.

In 2013, he was found hanged

in the bathroom of his home.

While it was first thought

Berezovsky took his own life,

later a coroner said he could not be

100% sure about the cause of death.

Let's speak now to Chris Phillips -

he was head of the national counter

terrorism security office

when Alexander Litvienko

was murdered in 2003.

We can also speak to Misha Glenny -

journalist and author of McMafia

which focuses on global crime

networks and was recently made

in to a BBC drama series and to Dr.

Victor Madeira - he's

a Senior Fellow at The Institute

for Statecraft who specialises

in Anglo-Russian relations.

Chris, what do you know, as a former

police officer, about what happened

in Salisbury on Sunday? Well, I

don't know very much more than you

do. But I know if it hadn't been for

the Alexander Litvinenko murder then

I think we would have been treating

this one slightly differently. I

think that murder showed us that it

was almost certainly the state and I

think it's been stated that without

really much doubt that the Russian

state was involved in that murder.

That has of course led us to think

and draw similarities with this

incident in Salisbury. I think we

need to bear in mind that the police

need to look at all avenues. It is

not just a case of deciding this is

a Russian state incident. It could

be someone else. It is quite

possible that someone else has done

this. It is important that we keep

an open mind as police officers.

Clearly the priority is finding out

what this substance was.

Yes and

when they find out that will take

them a long way into finding who

were the most likely culprits.

Certain poisons can only be made in

government-type institutions.

I want

to bring you in, Victor, what we do

know about Sergei Skripal to give us

background on why this may have

happened?

Sergei was a former

colonel in Russian military

intelligence and he served there

until the late nineties and he

resigned on the grounds of ill

health. Then he went to work for the

Russian foreign minute have I --

ministry. Throughout this time both

from the mid nineties until his

retirement from the Foreign

Ministry, he kept working, according

to Russian reports, for the British

Government, providing intelligence.

He was arrested a year after he

retired and went went to trial in

the 2000s and was sentenced to 13

years in prison.

There was the spy

swap. Which meant he ended up here

in the UK. Is it your view that he

would be of interest still to the

Russian authorities after a spy

swap?

That depends on what he has

been up to. If he has been doing

nothing. Then no. If this is the

Russians and I think Chris is right,