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He's Dr Chris. | 0:00:22 | 0:00:24 | |
He's Dr Xand. | 0:00:24 | 0:00:26 | |
Yes, he's still got his beard. | 0:00:26 | 0:00:27 | |
And we're still identical twins! | 0:00:27 | 0:00:30 | |
Your body's amazing, and we're going to show you why. | 0:00:30 | 0:00:33 | |
We're head-to-head in Operation Takeover. | 0:00:35 | 0:00:38 | |
-BOTH: -Man overboard! -SIREN BLARES | 0:00:38 | 0:00:41 | |
Ouch And About hits the wards. | 0:00:41 | 0:00:42 | |
What kind of ambulance did you get? | 0:00:42 | 0:00:44 | |
I didn't get an ambulance, I got a helicopter. | 0:00:44 | 0:00:47 | |
First Aid is back. | 0:00:47 | 0:00:48 | |
So we do need to get Xand to hospital. | 0:00:48 | 0:00:50 | |
Meet our new brilliant Ouch patients. | 0:00:50 | 0:00:52 | |
Hello. | 0:00:52 | 0:00:53 | |
And our lab experiments... | 0:00:55 | 0:00:57 | |
..will blow your... | 0:00:57 | 0:01:00 | |
..mind! That's an amazing view. | 0:01:00 | 0:01:02 | |
Are you ready to join us? | 0:01:02 | 0:01:03 | |
Lucky I was wearing my swimming trunks today. | 0:01:06 | 0:01:09 | |
-BOTH: -Coming up today on Operation Ouch!... | 0:01:09 | 0:01:12 | |
Things get busy at the GP surgery. | 0:01:16 | 0:01:18 | |
Hello, it's Chris here. Dr Chris. | 0:01:18 | 0:01:20 | |
-I'm going to miss my appointment. -Let battle commence. | 0:01:20 | 0:01:22 | |
I am going to protect people's hearts. | 0:01:22 | 0:01:24 | |
And it's time to party. | 0:01:24 | 0:01:26 | |
-BOTH: -But first... It's double trouble. | 0:01:28 | 0:01:31 | |
I'm saying that bit! | 0:01:31 | 0:01:32 | |
I'm sure it's my turn. | 0:01:32 | 0:01:34 | |
It's double trouble in the emergency department. | 0:01:35 | 0:01:38 | |
-Let's check it out. -Check it out. -Check it out. | 0:01:38 | 0:01:41 | |
An ambulance has brought in 11-year-old Joel. | 0:01:42 | 0:01:45 | |
-What have you done? -They think I might have sprained my leg. | 0:01:45 | 0:01:51 | |
That doesn't sound good. But who's this? | 0:01:51 | 0:01:53 | |
This is my twin sister, Hannah. | 0:01:53 | 0:01:55 | |
Twins! Like us, Chris. | 0:01:56 | 0:01:58 | |
-I'm eldest. -I'm the eldest too, Hannah. | 0:01:58 | 0:02:00 | |
-And the best. -I don't think so, Xand. | 0:02:00 | 0:02:02 | |
But anyway, what happened to Joel? | 0:02:02 | 0:02:04 | |
Joel was bouncing on a trampoline at a busy indoor trampoline park. | 0:02:06 | 0:02:10 | |
-Cool! -He was imagining jumping higher than Hannah. | 0:02:11 | 0:02:15 | |
That's what I'd be doing too, Chris. | 0:02:15 | 0:02:17 | |
Yes, but I am going higher. | 0:02:17 | 0:02:19 | |
No, I'm going higher, Chris. | 0:02:19 | 0:02:21 | |
But I'm the best. | 0:02:21 | 0:02:22 | |
No, I'm the best. | 0:02:22 | 0:02:24 | |
But anyway, this isn't about us. | 0:02:24 | 0:02:26 | |
Joel bounced really high... | 0:02:27 | 0:02:28 | |
..and when he landed, he bounced off the edge | 0:02:30 | 0:02:33 | |
and his foot got stuck between | 0:02:33 | 0:02:34 | |
the trampoline and the padding, twisting his leg. | 0:02:34 | 0:02:38 | |
-BOTH: -Ouch! -Jumping in to look at that leg is Dr Jane Dawson. | 0:02:38 | 0:02:43 | |
-Is that sore underneath here? -A little. | 0:02:43 | 0:02:47 | |
Does it hurt anywhere else in your leg at all? | 0:02:47 | 0:02:49 | |
When you press around here. | 0:02:49 | 0:02:51 | |
Joel goes to radiography for an X-ray. | 0:02:51 | 0:02:55 | |
Stay really still. | 0:02:55 | 0:02:57 | |
OK, we are all finished with you. | 0:02:57 | 0:02:59 | |
And Dr Jane checks the results. | 0:02:59 | 0:03:01 | |
I can't see any abnormalities on the X-ray, | 0:03:01 | 0:03:04 | |
although sometimes X-rays aren't 100%, | 0:03:04 | 0:03:07 | |
so we treat the injury as if it were a fracture. | 0:03:07 | 0:03:12 | |
Time to deliver the verdict. | 0:03:12 | 0:03:14 | |
I can't see any breaks. | 0:03:14 | 0:03:16 | |
However, because you're still in quite a lot of discomfort, | 0:03:16 | 0:03:20 | |
we'll book you in to see the orthopaedic doctors | 0:03:20 | 0:03:22 | |
and make a decision as to | 0:03:22 | 0:03:24 | |
whether they need to do further investigations. | 0:03:24 | 0:03:26 | |
So, Joel is going to bounce back to hospital tomorrow to see the bone | 0:03:26 | 0:03:30 | |
-specialist. -In the meantime, | 0:03:30 | 0:03:33 | |
that pin has to be put in plaster to support the leg and keep Joel | 0:03:33 | 0:03:38 | |
-comfortable. -Find out later how Joel gets on. | 0:03:38 | 0:03:41 | |
Did you know your skull is actually made up of 22 separate bones? | 0:03:45 | 0:03:49 | |
That's amazing! | 0:03:49 | 0:03:51 | |
And now to our lab. | 0:03:55 | 0:03:57 | |
It's time for some big body experiments. | 0:03:57 | 0:04:00 | |
-Some of them gory... -This is not for the squeamish. | 0:04:00 | 0:04:04 | |
Some extreme. | 0:04:04 | 0:04:05 | |
It's freezing! | 0:04:05 | 0:04:06 | |
So are you ready? | 0:04:07 | 0:04:09 | |
Just don't try anything you see here at home. | 0:04:09 | 0:04:12 | |
Today, we are looking inside your head. | 0:04:12 | 0:04:15 | |
Your brain controls pretty much everything going on in your body, | 0:04:15 | 0:04:19 | |
so damaging it can be serious. | 0:04:19 | 0:04:20 | |
Now, unluckily, it's very fragile, | 0:04:20 | 0:04:22 | |
but luckily our brains have some super protection. | 0:04:22 | 0:04:26 | |
That's right, Chris. | 0:04:26 | 0:04:27 | |
I am Maximus Brainius Protectorus, leader of the Ninth Legion, | 0:04:27 | 0:04:32 | |
conqueror of Rome, protector of brains. | 0:04:32 | 0:04:35 | |
Xand, I was thinking more along the lines of this. | 0:04:37 | 0:04:40 | |
Oh. It took me ages to get all this on. | 0:04:40 | 0:04:44 | |
Now this is a real human skull. | 0:04:44 | 0:04:46 | |
Your brain is so important that your skull has a special safety system | 0:04:46 | 0:04:51 | |
-installed in it. -That's right, brain gladiators! | 0:04:51 | 0:04:54 | |
No, Xand, it is a clear colourless liquid called cerebrospinal fluid. | 0:04:54 | 0:05:00 | |
It acts as a cushion to protect your brain. | 0:05:00 | 0:05:02 | |
There's not much of it, | 0:05:02 | 0:05:03 | |
about the same amount as the water in this jar. | 0:05:03 | 0:05:06 | |
And to show you how it works, we are going to need to break some eggs. | 0:05:06 | 0:05:10 | |
Imagine this jar is your skull, | 0:05:10 | 0:05:12 | |
and I'm putting these eggs in to represent your delicate brain. | 0:05:12 | 0:05:16 | |
What would happen to the brain of this skull without any cerebrospinal | 0:05:16 | 0:05:20 | |
-fluid? -Xand, shake the skull. | 0:05:20 | 0:05:22 | |
HE YELLS | 0:05:22 | 0:05:26 | |
Well, as you can see, your brain would be seriously damaged. | 0:05:26 | 0:05:30 | |
But what happens if the jar is full of water, | 0:05:30 | 0:05:33 | |
just like the cerebrospinal fluid inside your skull? | 0:05:33 | 0:05:36 | |
HE YELLS | 0:05:36 | 0:05:40 | |
The eggs remain intact, and so does your brain, | 0:05:40 | 0:05:42 | |
because the cerebrospinal fluid fills the gaps | 0:05:42 | 0:05:46 | |
between it and your skull. | 0:05:46 | 0:05:48 | |
HE PANTS Do you concede defeat, Xand? | 0:05:48 | 0:05:50 | |
The cerebrospinal fluid has vanquished me. | 0:05:50 | 0:05:54 | |
And as well as cerebrospinal fluid, | 0:05:54 | 0:05:55 | |
your brain has another amazing piece of super protection. | 0:05:55 | 0:05:59 | |
We are talking about the cranium. | 0:05:59 | 0:06:02 | |
The dome of the skull that protects the brain. | 0:06:02 | 0:06:04 | |
And we are going to show you how. | 0:06:04 | 0:06:07 | |
I think it's time I retired from being a gladiator. | 0:06:07 | 0:06:09 | |
Yes, Xand, white coats on. | 0:06:09 | 0:06:12 | |
As you can see here, | 0:06:12 | 0:06:13 | |
the average thickness of this part containing the brain | 0:06:13 | 0:06:16 | |
is only about half a centimetre, | 0:06:16 | 0:06:18 | |
and it has to be that thin because it has to be light. | 0:06:18 | 0:06:21 | |
Having a heavy head would be really difficult. | 0:06:21 | 0:06:24 | |
I mean, imagine if your head was as heavy as, say... | 0:06:24 | 0:06:27 | |
-BOTH: -A watermelon. | 0:06:27 | 0:06:28 | |
Well, what is it like having a watermelon on your head? | 0:06:30 | 0:06:33 | |
It's very, very heavy. | 0:06:33 | 0:06:34 | |
I mean, I am getting a really sore neck. | 0:06:34 | 0:06:36 | |
So that is why your skull needs to be thin, | 0:06:36 | 0:06:39 | |
and yet despite being so thin, | 0:06:39 | 0:06:41 | |
it is incredibly strong, as we are about to show you. | 0:06:41 | 0:06:44 | |
Xand, will you go and get some skulls please? | 0:06:44 | 0:06:46 | |
To the Cupboard-of-Everything. | 0:06:46 | 0:06:48 | |
Look, I've found a skull here, Chris, | 0:06:50 | 0:06:52 | |
but it has got lots of different lids. | 0:06:52 | 0:06:54 | |
Some of them are pretty weird. | 0:06:54 | 0:06:56 | |
Yep. I want to show you why our skull's shape gives it strength, | 0:06:56 | 0:07:00 | |
and to do that, we need to compare it to some other shaped skulls. | 0:07:00 | 0:07:04 | |
We've got a model skull with a traditional top, | 0:07:04 | 0:07:07 | |
one that's flat, | 0:07:07 | 0:07:08 | |
and one that's spiky. And to see which skull is the strongest, | 0:07:08 | 0:07:11 | |
we need some kind of smashing device. | 0:07:11 | 0:07:14 | |
Oh, well, we could always use my drop rig, it is right there. | 0:07:14 | 0:07:17 | |
I call him Smashy. | 0:07:17 | 0:07:18 | |
Nice one, Xand. That looks perfect. | 0:07:18 | 0:07:21 | |
We are going to drop a set weight onto the top of each skull, | 0:07:22 | 0:07:25 | |
starting from a height of 15cm, to see if it smashes. | 0:07:25 | 0:07:29 | |
Let's see which shape fares best. | 0:07:29 | 0:07:31 | |
Ready, Xand? Release the smasher. | 0:07:31 | 0:07:34 | |
Smashy! | 0:07:34 | 0:07:35 | |
Ah! | 0:07:36 | 0:07:38 | |
If you've gone through all the trouble to grow spikes on your head, | 0:07:39 | 0:07:42 | |
you would be pretty disappointed with that result. | 0:07:42 | 0:07:44 | |
Flathead, it's your turn. | 0:07:45 | 0:07:47 | |
Xand, release the smasher. | 0:07:47 | 0:07:49 | |
It's called Smashy. | 0:07:49 | 0:07:50 | |
Right. | 0:07:50 | 0:07:51 | |
Well, that was disappointing. | 0:07:53 | 0:07:54 | |
We need more force. | 0:07:54 | 0:07:56 | |
Let's double the smashy height, Chris. | 0:07:56 | 0:07:59 | |
Agh! | 0:08:00 | 0:08:01 | |
Well, we got flathead that time. | 0:08:03 | 0:08:04 | |
Now let's try the traditional design. | 0:08:05 | 0:08:07 | |
Traditional for a reason, Xand. | 0:08:07 | 0:08:10 | |
Here we go, three, two, one... | 0:08:10 | 0:08:11 | |
It seems to be OK so far. | 0:08:12 | 0:08:14 | |
Let's raise the bar. | 0:08:14 | 0:08:15 | |
This is where flathead smashed. | 0:08:15 | 0:08:17 | |
This might hurt. | 0:08:17 | 0:08:18 | |
-Wow! -We're now at 40cm, | 0:08:19 | 0:08:22 | |
we've pushed this further than ever before. | 0:08:22 | 0:08:24 | |
Release Smashy! | 0:08:24 | 0:08:25 | |
The human skull is hard-core! | 0:08:27 | 0:08:29 | |
Surely it has to give at some point. | 0:08:29 | 0:08:31 | |
-Ready? -Ready. | 0:08:32 | 0:08:33 | |
Three, two, one... | 0:08:33 | 0:08:35 | |
-LAUGHS: -Oh, dear! | 0:08:38 | 0:08:41 | |
So we have shown you that your extremely important, | 0:08:43 | 0:08:45 | |
very special brain is protected in not one but two ways. | 0:08:45 | 0:08:50 | |
Firstly, by a layer of cerebrospinal fluid providing a safety cushion. | 0:08:50 | 0:08:54 | |
And secondly, by your skull. | 0:08:54 | 0:08:56 | |
Despite only being 6.5mm thick, | 0:08:56 | 0:08:59 | |
your skull is the perfect brain protector thanks to its shape. | 0:08:59 | 0:09:03 | |
Chris, I have come to say goodbye. | 0:09:05 | 0:09:07 | |
Goodbye? I thought you'd retired from gladiatorial combat after your | 0:09:07 | 0:09:11 | |
humiliating defeat by the cerebrospinal fluid. | 0:09:11 | 0:09:13 | |
Well, yes. Yes, I had retired | 0:09:13 | 0:09:15 | |
and then I realised there was another body part | 0:09:15 | 0:09:18 | |
I could protect with my gladiatorial skills. | 0:09:18 | 0:09:20 | |
People's hearts! | 0:09:20 | 0:09:21 | |
I will travel throughout the land wherever people cry out. | 0:09:21 | 0:09:25 | |
Off I go, you'll never see me again. | 0:09:25 | 0:09:27 | |
Da, da-da-da! | 0:09:27 | 0:09:28 | |
The heart's protected by the rib cage. | 0:09:28 | 0:09:30 | |
Meet Kayden, Maisie, Bolu and Millie. | 0:09:34 | 0:09:37 | |
We've been following them across the series as they let us know what | 0:09:37 | 0:09:40 | |
it's like to be a regular hospital outpatient. | 0:09:40 | 0:09:43 | |
They invite us into their lives at home and as they undergo treatment. | 0:09:43 | 0:09:47 | |
Today, we are back with nine-year-old Millie. | 0:09:47 | 0:09:50 | |
Hello. | 0:09:50 | 0:09:52 | |
Millie has polyarticular arthritis, | 0:09:52 | 0:09:53 | |
which means she's experiences | 0:09:53 | 0:09:55 | |
pain in her joints. | 0:09:55 | 0:09:57 | |
But it doesn't stop her playing with her friends. | 0:09:57 | 0:10:00 | |
Charlie is a really important friend to me because she always supports me | 0:10:00 | 0:10:05 | |
and helps me with my arthritis. | 0:10:05 | 0:10:07 | |
To help Millie cope with the pain in her joints, | 0:10:09 | 0:10:11 | |
she has to have weekly injections. | 0:10:11 | 0:10:13 | |
When I'm ready, I say go. | 0:10:13 | 0:10:15 | |
-Go. -You are being really brave, Millie. | 0:10:15 | 0:10:18 | |
In it goes. | 0:10:18 | 0:10:21 | |
And we are done. Good job, Mum. | 0:10:21 | 0:10:23 | |
Yay! | 0:10:23 | 0:10:25 | |
She is really brave having her injections every week | 0:10:25 | 0:10:28 | |
because if I had to have it, I wouldn't be able to cope. | 0:10:28 | 0:10:31 | |
Now the injection has eased Millie's pain for a while, | 0:10:31 | 0:10:34 | |
she can do more dancing with Charlie. | 0:10:34 | 0:10:36 | |
-BOTH: -Bye! | 0:10:36 | 0:10:37 | |
Chris, how is Joel's leg? | 0:10:41 | 0:10:44 | |
-I don't know, Xand. -What? | 0:10:44 | 0:10:45 | |
Well, what are you waiting for? | 0:10:45 | 0:10:46 | |
Let's find out. | 0:10:46 | 0:10:47 | |
OK, let's find out. | 0:10:47 | 0:10:49 | |
-Come on. -Absolutely. | 0:10:49 | 0:10:50 | |
Find out. | 0:10:50 | 0:10:51 | |
Earlier in the emergency department, Joel came in with an injured leg. | 0:10:52 | 0:10:56 | |
Is that sore underneath here? | 0:10:56 | 0:10:58 | |
A little bit. | 0:10:58 | 0:10:59 | |
Joel was busy bouncing at an indoor trampoline park. | 0:10:59 | 0:11:03 | |
When he jumped off, his foot got stuck between the trampoline and the | 0:11:03 | 0:11:06 | |
padding and he twisted his leg. | 0:11:06 | 0:11:08 | |
-BOTH: -Ouch! | 0:11:08 | 0:11:09 | |
X-rays showed Joel has not got any fractures that Dr Jane was concerned | 0:11:10 | 0:11:14 | |
about the amount of pain he within. | 0:11:14 | 0:11:17 | |
So he has come back to see an orthopaedic specialist. | 0:11:17 | 0:11:20 | |
Joel has been making the most of being laid up, | 0:11:20 | 0:11:23 | |
getting twin sister Hannah to run around after him. | 0:11:23 | 0:11:25 | |
He keeps getting me to get schoolbooks and water and stuff. | 0:11:25 | 0:11:29 | |
I know, Hannah, Chris is always making... | 0:11:29 | 0:11:32 | |
Xand! This isn't about you. | 0:11:32 | 0:11:33 | |
Here is Dr Venkata Vakamallu. | 0:11:33 | 0:11:35 | |
Can you bring your feet up? | 0:11:36 | 0:11:38 | |
-Painful? -After looking at his leg, Dr Venkata examines Joel's X-rays. | 0:11:39 | 0:11:44 | |
OK, there is no fracture, that is good news. | 0:11:44 | 0:11:47 | |
But he has noticed significant swelling near Joel's ankle. | 0:11:47 | 0:11:51 | |
Usually this happens when you sprain your ligaments. | 0:11:51 | 0:11:54 | |
This will have been the source of Joel's pain. | 0:11:54 | 0:11:57 | |
The best way for this is to give you a full cast for two weeks, | 0:11:57 | 0:12:01 | |
then you will feel much better. | 0:12:01 | 0:12:02 | |
So, not great news, but there is an upside. | 0:12:03 | 0:12:06 | |
Tell him more about the cast, Doc. | 0:12:06 | 0:12:07 | |
You can choose your favourite colour. | 0:12:07 | 0:12:09 | |
Oh, bonus! | 0:12:09 | 0:12:11 | |
So Joel and family head down to the plaster room. | 0:12:11 | 0:12:13 | |
Are you sure you don't want pink, Joel? | 0:12:13 | 0:12:15 | |
Naomi said she'll give you £5 if you have pink. | 0:12:15 | 0:12:18 | |
-I'm sure. -Hang on, what's wrong with pink? | 0:12:18 | 0:12:21 | |
-It's a great colour. -But what are you going to choose, Joel? | 0:12:21 | 0:12:24 | |
Please can I just have blue? | 0:12:24 | 0:12:26 | |
Just the plain blue, that's absolutely fine. | 0:12:26 | 0:12:28 | |
That's my favourite colour, too. | 0:12:28 | 0:12:30 | |
-Are you sure you don't want sparkles? -No. -Are you sure? | 0:12:30 | 0:12:33 | |
-Yes. -And with his blue cast all set, the family head home. | 0:12:33 | 0:12:36 | |
But what does Hannah think about it all? | 0:12:36 | 0:12:38 | |
I think he should've got sparkles, yes. | 0:12:38 | 0:12:41 | |
The eldest always knows best. | 0:12:41 | 0:12:43 | |
-Bye! -BOTH: -Bye. | 0:12:43 | 0:12:45 | |
-Still to come... -We catch up with another one of our Ouch patients. | 0:12:45 | 0:12:49 | |
Hey, guys, it's Bolu here. | 0:12:49 | 0:12:51 | |
And this lot rush into action. | 0:12:51 | 0:12:53 | |
-Right, are you all right? -But first... | 0:12:53 | 0:12:55 | |
Amazing people do important jobs inside and outside hospitals | 0:12:57 | 0:13:00 | |
that help to keep you safe. | 0:13:00 | 0:13:03 | |
But what will happen when WE have a go? | 0:13:03 | 0:13:05 | |
I feel a bit silly. This is Operation Takeover. | 0:13:05 | 0:13:09 | |
Are you ready to guess who today's hero is? | 0:13:10 | 0:13:12 | |
Well, I'll give you some clues. | 0:13:12 | 0:13:14 | |
They spend a lot of time dealing with people on one of these. | 0:13:14 | 0:13:17 | |
Hello? ANGRY GIBBERISH | 0:13:17 | 0:13:20 | |
And they have to... | 0:13:20 | 0:13:21 | |
PHONE RINGS | 0:13:21 | 0:13:23 | |
Hello, doctors' surgery. | 0:13:23 | 0:13:24 | |
Chris, is that you? | 0:13:24 | 0:13:25 | |
I'm trying to book an appointment for Mr Grumbles. | 0:13:25 | 0:13:28 | |
Where are you? We're meant to be doing an Operation Ouch! Takeover. | 0:13:28 | 0:13:31 | |
Well, that's handy because I'm right here. | 0:13:31 | 0:13:33 | |
Come on, Chris, let's go. | 0:13:33 | 0:13:35 | |
There are nearly 3,000 doctors' surgeries like this in the UK, | 0:13:36 | 0:13:41 | |
each one seeing hundreds of patients a day. | 0:13:41 | 0:13:43 | |
All these appointments have to be booked in and organised by the | 0:13:44 | 0:13:47 | |
hard-working reception staff. | 0:13:47 | 0:13:49 | |
We are about to take over the job of today's hero - | 0:13:49 | 0:13:52 | |
reception manager Vasanti. | 0:13:52 | 0:13:54 | |
Vasanti speaking, how may I help you? | 0:13:54 | 0:13:56 | |
Vasanti's busy reception receives | 0:13:56 | 0:13:58 | |
around after 150 phone calls every day. | 0:13:58 | 0:14:01 | |
You are, for lots of sick people, | 0:14:01 | 0:14:02 | |
the first person they encounter and you are trained to make a decision | 0:14:02 | 0:14:06 | |
about how they get help. | 0:14:06 | 0:14:08 | |
Reception staff have to try and extract as much information | 0:14:08 | 0:14:11 | |
as they can from the patient, and then it is for us to decide, | 0:14:11 | 0:14:15 | |
does this person need to see a doctor? | 0:14:15 | 0:14:17 | |
Is it something the nurse can deal with? | 0:14:17 | 0:14:19 | |
What are the most important skills to have as a receptionist? | 0:14:19 | 0:14:22 | |
Just being able to use your own initiative. | 0:14:22 | 0:14:24 | |
It is difficult dealing with challenging patients. | 0:14:24 | 0:14:26 | |
Do they get annoyed at you? | 0:14:26 | 0:14:28 | |
They do. We are the first port of call and they seem to take all their | 0:14:28 | 0:14:31 | |
frustrations out on the reception staff, yes. | 0:14:31 | 0:14:34 | |
Yikes, Chris. I think we ought to get some training. | 0:14:34 | 0:14:37 | |
The first thing is, obviously, greeting the patients. | 0:14:37 | 0:14:39 | |
I would, for example, say, "Good morning, Vasanti speaking. | 0:14:39 | 0:14:42 | |
-"How can I help you?" -Great. | 0:14:42 | 0:14:44 | |
We've also got to get to grips with the appointment system. | 0:14:44 | 0:14:47 | |
-Got it, Xand? -Which button was that? | 0:14:47 | 0:14:50 | |
-This is tricky. -We've seen just how important and challenging | 0:14:50 | 0:14:53 | |
the job of a GP receptionist really is. | 0:14:53 | 0:14:55 | |
But will our attempts to do it be met with a frosty reception? | 0:14:55 | 0:14:59 | |
It's time for us to take over as surgery receptionists. | 0:15:02 | 0:15:05 | |
We are going to be judged on... | 0:15:06 | 0:15:08 | |
Prioritising appointments, or triage. | 0:15:08 | 0:15:11 | |
-Organisation. -And our manner when dealing with patients. | 0:15:11 | 0:15:15 | |
Dr Xand's Cure-All House of Wonder, we can fix you... | 0:15:15 | 0:15:20 | |
-No, that isn't... -What are you doing? -What? | 0:15:20 | 0:15:22 | |
-What are you doing? -I'm just practising my phone manners. | 0:15:22 | 0:15:25 | |
We'll each have four fake patients to deal with. | 0:15:25 | 0:15:28 | |
First up is a phone call. | 0:15:28 | 0:15:29 | |
-Hello? -Hello, is that the doctors' surgery? | 0:15:30 | 0:15:33 | |
Yes, it is. Yeah, sorry, this is the doctors' surgery | 0:15:33 | 0:15:36 | |
and it's Dr Chris speaking. | 0:15:36 | 0:15:38 | |
Oh, I'm not happy how he answered the phone there. | 0:15:38 | 0:15:41 | |
Oh, dear, Chris. That's not a good start. | 0:15:41 | 0:15:43 | |
OK, Xand, let's see how you do. | 0:15:43 | 0:15:45 | |
GP surgery, Xand speaking. | 0:15:45 | 0:15:47 | |
-How can I help you? -I need to see a doctor urgently today, please. | 0:15:47 | 0:15:51 | |
Could I get your date of birth, please? | 0:15:51 | 0:15:53 | |
Well done, Xand, you got important patient information. | 0:15:53 | 0:15:55 | |
Now, would an appointment at 11.48 this morning be OK? | 0:15:55 | 0:15:59 | |
He's just offering the appointment without finding out what the medical | 0:15:59 | 0:16:02 | |
reason is. It's the only appointment left of the day, | 0:16:02 | 0:16:06 | |
which is gold dust. | 0:16:06 | 0:16:07 | |
Watch and learn. | 0:16:07 | 0:16:09 | |
-What is the problem? -I feel really, really unwell. | 0:16:09 | 0:16:12 | |
I just need to see a doctor today. | 0:16:12 | 0:16:13 | |
It does sound like you should come in for an emergency appointment. | 0:16:13 | 0:16:16 | |
Oh, are you sure that was an emergency, Chris? | 0:16:16 | 0:16:18 | |
I don't know if I should have done that. | 0:16:20 | 0:16:22 | |
Time for patient number two. | 0:16:22 | 0:16:23 | |
-What can I do for you? -I need to book an appointment. | 0:16:23 | 0:16:26 | |
I have very bad back pain. | 0:16:26 | 0:16:28 | |
Uh-oh, the phone is ringing. | 0:16:28 | 0:16:30 | |
I'm going to have to answer this call. | 0:16:30 | 0:16:33 | |
Feeling the pressure, Xand? | 0:16:33 | 0:16:35 | |
-I'm sorry about that. -He should've finished with the patient he was | 0:16:35 | 0:16:38 | |
dealing with rather than answering the call. | 0:16:38 | 0:16:40 | |
Do you mind if I just take this? I'm really sorry. | 0:16:40 | 0:16:43 | |
Hello, it's Chris here. Dr Chris here. | 0:16:43 | 0:16:46 | |
Look out, Chris, here comes patient number three. | 0:16:46 | 0:16:49 | |
I'm going to miss my appointment. | 0:16:49 | 0:16:50 | |
-What's your name? -Serena Marquez. | 0:16:50 | 0:16:52 | |
You're over an hour late for your appointment. | 0:16:52 | 0:16:54 | |
I am probably a little bit late now cos I've been standing in this queue | 0:16:54 | 0:16:57 | |
-for a minute. -Yeah, Chris! | 0:16:57 | 0:16:59 | |
Do you mind just waiting while I deal with this gentleman? | 0:16:59 | 0:17:01 | |
I think he's feeling stressed now. | 0:17:01 | 0:17:04 | |
I'll show you how it's done. | 0:17:04 | 0:17:05 | |
If you have a seat, we'll get you in very shortly. | 0:17:05 | 0:17:07 | |
I'm just going to deal with this gentleman. | 0:17:07 | 0:17:09 | |
You won't miss your appointment. | 0:17:09 | 0:17:10 | |
-Really? -She doesn't look impressed. | 0:17:10 | 0:17:12 | |
Give me your full name, sir. | 0:17:12 | 0:17:14 | |
He has asked the patient three times now for their name. | 0:17:15 | 0:17:19 | |
So I think the best thing to do, | 0:17:19 | 0:17:20 | |
I can make an appointment in a couple of weeks. | 0:17:20 | 0:17:23 | |
Yeah, whatever. That's fine. | 0:17:23 | 0:17:24 | |
Finally, patient four arrives. | 0:17:24 | 0:17:26 | |
She needs an emergency appointment. | 0:17:26 | 0:17:28 | |
But we both filled all the available slots! | 0:17:28 | 0:17:30 | |
I've been feeling really, really faint and I've fainted for the last | 0:17:30 | 0:17:33 | |
-couple of days. -This is where I need to see if he's going to prioritise. | 0:17:33 | 0:17:36 | |
There are no emergency appointments left here today, | 0:17:36 | 0:17:38 | |
so you can't see a doctor here today. | 0:17:38 | 0:17:40 | |
If you have a seat, | 0:17:43 | 0:17:44 | |
I will have a chat with the doctors and we'll have to squeeze you in | 0:17:44 | 0:17:47 | |
-this morning. -Thank you. | 0:17:47 | 0:17:48 | |
Wow, that was hard-core. | 0:17:48 | 0:17:49 | |
Time for the verdict. | 0:17:49 | 0:17:51 | |
-How did we do? -Your triaging skills are very similar. | 0:17:51 | 0:17:54 | |
You both gave the last appointment to the first patient, | 0:17:54 | 0:17:58 | |
and I think for both the patients, it wasn't an emergency. | 0:17:58 | 0:18:01 | |
Your mannerism was very good. | 0:18:01 | 0:18:04 | |
You were both similar. When it came to organisation skills, | 0:18:04 | 0:18:08 | |
I felt Xand was much better. | 0:18:08 | 0:18:11 | |
-Really? -What? | 0:18:11 | 0:18:12 | |
You used your initiative to squeeze that patient in. | 0:18:12 | 0:18:15 | |
-Did you send her away? -So the winner is... | 0:18:15 | 0:18:19 | |
-Ta-dah! -Yes! | 0:18:20 | 0:18:22 | |
I have to say, this will not be a job I'm applying for any time soon. | 0:18:23 | 0:18:27 | |
I actually found it very stressful. | 0:18:27 | 0:18:29 | |
I think what we've learned is that it is a job much better left to the | 0:18:29 | 0:18:33 | |
-professionals. -We should take off our receptionist jackets. | 0:18:33 | 0:18:36 | |
Vasanti, thank you very much indeed. | 0:18:36 | 0:18:39 | |
Thank you. | 0:18:39 | 0:18:40 | |
Time to catch up with the next Ouch patient. | 0:18:40 | 0:18:43 | |
Bolu has a condition called sickle cell anaemia. | 0:18:43 | 0:18:47 | |
This is where the body produces unusually shaped red blood cells | 0:18:47 | 0:18:50 | |
which aren't very good at carrying oxygen. | 0:18:50 | 0:18:53 | |
And this causes problems such as blood clots, tiredness and pain. | 0:18:53 | 0:18:57 | |
When they go through your veins, | 0:18:57 | 0:18:59 | |
they get stuck together | 0:18:59 | 0:19:02 | |
and then when they get stuck together inside your veins, | 0:19:02 | 0:19:05 | |
that's normally where the pain is, and if it is not treated soon | 0:19:05 | 0:19:08 | |
and quickly, it could escalate and cause a crisis. | 0:19:08 | 0:19:12 | |
A crisis is when Bolu is in too much pain to cope at home and has to | 0:19:12 | 0:19:16 | |
-go to hospital. -With my condition, | 0:19:16 | 0:19:19 | |
I can go in to hospital nearly two times a month. | 0:19:19 | 0:19:24 | |
To try and prevent a crisis, | 0:19:24 | 0:19:25 | |
Bolu has a special piece of kit to help her with the pain she gets. | 0:19:25 | 0:19:28 | |
It's called a Tens machine. | 0:19:28 | 0:19:30 | |
When I have pain, | 0:19:30 | 0:19:32 | |
the signals from my leg goes up to my brain, | 0:19:32 | 0:19:36 | |
and my brain is starting to coordinate with that | 0:19:36 | 0:19:38 | |
and telling my legs, "You have pain," | 0:19:38 | 0:19:40 | |
then that's when I start to know I have pain, | 0:19:40 | 0:19:42 | |
but then this, it gives it a different signal, | 0:19:42 | 0:19:45 | |
so my brain is listening to this signal | 0:19:45 | 0:19:48 | |
more than this signal so I won't really feel the pain as much as I | 0:19:48 | 0:19:52 | |
normally do. | 0:19:52 | 0:19:53 | |
But sometimes things get too much, | 0:19:53 | 0:19:55 | |
and Bolu has to be admitted to hospital. | 0:19:55 | 0:19:57 | |
My leg hurts a bit, | 0:19:57 | 0:19:59 | |
I am just going to use my medication and do what I need to do | 0:19:59 | 0:20:03 | |
to make it go away. | 0:20:03 | 0:20:04 | |
As Bolu begins feeling better, | 0:20:04 | 0:20:06 | |
she joins in her favourite hospital activity. | 0:20:06 | 0:20:08 | |
I am doing music today with Georgina. | 0:20:08 | 0:20:12 | |
-Hello! -Hope. -Hi. | 0:20:12 | 0:20:14 | |
And Daisy. It's going to be good. | 0:20:14 | 0:20:17 | |
Great tunes, Bolu. | 0:20:21 | 0:20:22 | |
We hope you're feeling better soon | 0:20:22 | 0:20:24 | |
and we'll catch up with you next time. Bye. | 0:20:24 | 0:20:27 | |
Today is a very exciting day for me and Dr Xand because we are having | 0:20:30 | 0:20:33 | |
-our... -Birthday party! | 0:20:33 | 0:20:36 | |
As you can see, having a birthday party can be dangerous. | 0:20:38 | 0:20:43 | |
OMINOUS MUSIC | 0:20:43 | 0:20:45 | |
You could burn yourself while you're baking the cake. | 0:20:45 | 0:20:47 | |
Not if you wear oven gloves or you buy it from a shop. | 0:20:47 | 0:20:52 | |
Well, you can poke someone in the eye with the end of your party hat. | 0:20:52 | 0:20:54 | |
Not if you are as careful as I am. | 0:20:54 | 0:20:56 | |
Or you could slip on the freshly washed floor whilst practising | 0:20:56 | 0:21:00 | |
your dance moves. | 0:21:00 | 0:21:01 | |
Right, Xand, come on, we've got to lay out the food for the guests. | 0:21:08 | 0:21:13 | |
And, remember, don't eat anything from the bowl on the left, | 0:21:15 | 0:21:17 | |
it's got peanuts in it, and you can't eat... | 0:21:17 | 0:21:19 | |
Peanuts! Xand, this could cause a severe allergic reaction. | 0:21:19 | 0:21:23 | |
Injury alert! | 0:21:23 | 0:21:26 | |
Now, what should you do if someone | 0:21:26 | 0:21:28 | |
was having a serious allergic reaction? | 0:21:28 | 0:21:31 | |
The correct answer is A, help them use their EpiPen | 0:21:46 | 0:21:49 | |
or auto injector pen and call 999. | 0:21:49 | 0:21:52 | |
Let's see if this lot get it right without any help from us. | 0:21:52 | 0:21:55 | |
Right, off you go! | 0:21:55 | 0:21:57 | |
Ruby and Jesse are both pretending that they are having an allergic | 0:21:58 | 0:22:01 | |
-reaction. -Quick, they need your help. | 0:22:01 | 0:22:04 | |
Are you all right? Are you all right? | 0:22:04 | 0:22:05 | |
Both teams get straight to work. | 0:22:05 | 0:22:08 | |
-What have you eaten? -I had some peanuts. | 0:22:08 | 0:22:10 | |
Quite rushed and quite panicked initially. | 0:22:10 | 0:22:12 | |
I found this! | 0:22:12 | 0:22:14 | |
What? | 0:22:14 | 0:22:15 | |
They managed to find the auto injector pen, but they | 0:22:15 | 0:22:18 | |
are stumbling a little bit with reading instructions properly. | 0:22:18 | 0:22:21 | |
Our teams didn't quite get this right. | 0:22:21 | 0:22:23 | |
They had some good ideas. | 0:22:23 | 0:22:26 | |
999. | 0:22:26 | 0:22:27 | |
But also a few dodgy ones. | 0:22:27 | 0:22:29 | |
Did you follow the instructions? | 0:22:29 | 0:22:31 | |
-It's meant to go in the leg! -Oh, yeah. | 0:22:31 | 0:22:33 | |
Right, let's go and find the correct way to deal with a severe | 0:22:33 | 0:22:36 | |
allergic reaction. Come on. Remember, | 0:22:36 | 0:22:38 | |
this is what to do in emergency, but it's always best to get an adult. | 0:22:38 | 0:22:42 | |
We are showing you what to do using a dummy injector pen. | 0:22:42 | 0:22:45 | |
So, let's say I'm having an allergic reaction. | 0:22:45 | 0:22:47 | |
Chris, my lips are swelling, my tongue is swelling, | 0:22:47 | 0:22:49 | |
I am feeling itchy in my mouth. | 0:22:49 | 0:22:50 | |
I'm actually finding it quite hard to breathe now. | 0:22:50 | 0:22:53 | |
I just feel terrible. | 0:22:53 | 0:22:54 | |
I've got your auto injector pen here, | 0:22:54 | 0:22:56 | |
so I'd read the instructions. | 0:22:56 | 0:22:58 | |
"Pull off blue safety cap. | 0:22:58 | 0:23:00 | |
"Hold the device 10cm from the outer thigh, | 0:23:00 | 0:23:03 | |
"swing and jab orange tip firmly against outer thigh | 0:23:03 | 0:23:06 | |
"and listen for the click, and hold in place for ten seconds." | 0:23:06 | 0:23:10 | |
So that's Xand's outer thigh. | 0:23:10 | 0:23:12 | |
So that's about 10cm. | 0:23:12 | 0:23:14 | |
One, two... | 0:23:14 | 0:23:16 | |
Nine, ten. | 0:23:16 | 0:23:17 | |
And then we come out, and then it says massage area for ten seconds. | 0:23:18 | 0:23:22 | |
Different pens have different sets of instructions, so always read the | 0:23:22 | 0:23:27 | |
instructions carefully. | 0:23:27 | 0:23:28 | |
Once you have given the medicine, you must then call 999. | 0:23:28 | 0:23:31 | |
Right, who wants to try it again? | 0:23:31 | 0:23:34 | |
Me! | 0:23:34 | 0:23:35 | |
Come on, then. | 0:23:35 | 0:23:37 | |
So, if you see someone with a rash, itchiness, | 0:23:37 | 0:23:40 | |
swelling on their face or having difficulties breathing, | 0:23:40 | 0:23:43 | |
then it might be a severe allergic reaction and you must... | 0:23:43 | 0:23:46 | |
Find their auto injector pen and help them to use it, | 0:23:46 | 0:23:49 | |
following the instructions. | 0:23:49 | 0:23:51 | |
-Call 999... -Hello, ambulance? | 0:23:51 | 0:23:53 | |
..and remember to find out your location. | 0:23:53 | 0:23:56 | |
Reassure the patient until the paramedics arrived. | 0:23:56 | 0:23:59 | |
And if they don't have an auto injector pen, call 999 immediately. | 0:23:59 | 0:24:03 | |
Really good job, everyone. | 0:24:03 | 0:24:05 | |
Xand, are you OK? Is your tongue itchy? Is your throat swelling up? | 0:24:05 | 0:24:08 | |
I can get your auto injector pen. | 0:24:08 | 0:24:09 | |
I don't need my auto injector pen. | 0:24:09 | 0:24:11 | |
-Yeah, you do, don't be silly. -I didn't eat any peanuts. | 0:24:11 | 0:24:14 | |
I've just been eating these sweets. | 0:24:14 | 0:24:15 | |
Although, I see what you mean, they do look a bit similar. | 0:24:15 | 0:24:18 | |
Well, that is a relief. | 0:24:18 | 0:24:19 | |
But it's always better to check if someone needs your help. | 0:24:19 | 0:24:22 | |
And if you have a friend or a twin brother with a severe nut allergy, | 0:24:22 | 0:24:25 | |
it's better not to serve any nuts at all. | 0:24:25 | 0:24:27 | |
DANCE MUSIC PLAYS | 0:24:27 | 0:24:30 | |
Call me nosy... | 0:24:39 | 0:24:40 | |
-You're nosy. -That's not what I meant! | 0:24:40 | 0:24:43 | |
Call me nosy, but I'm wondering what's happening in A&E. | 0:24:43 | 0:24:46 | |
Well, let's find out. | 0:24:46 | 0:24:47 | |
You're the nosy one. | 0:24:47 | 0:24:48 | |
Four-year-old Corbin is in the Sheffield accident and emergency | 0:24:50 | 0:24:54 | |
department. What have you done, Corbin? | 0:24:54 | 0:24:56 | |
I put a diamond in my nose. | 0:24:56 | 0:24:59 | |
You've put a diamond up your nose? | 0:24:59 | 0:25:02 | |
-No way! -Yeah. | 0:25:02 | 0:25:03 | |
Let's get the low-down. | 0:25:03 | 0:25:04 | |
Corbin was at home playing with his twin brothers, Cole and Colby. | 0:25:04 | 0:25:08 | |
What, more twins? | 0:25:08 | 0:25:09 | |
Yep, Xand. Anyway, he spotted something sparkly on the table. | 0:25:09 | 0:25:13 | |
Wow, Chris, it's two diamonds! | 0:25:13 | 0:25:16 | |
I bet I know what happened next. | 0:25:16 | 0:25:17 | |
Did he trade them in for a private jet and then zoom off to a tropical | 0:25:17 | 0:25:22 | |
island and then order the biggest chocolate chip ice cream ever | 0:25:22 | 0:25:25 | |
-with extra sprinkles? -No, Xand, they're not real diamonds. | 0:25:25 | 0:25:29 | |
-Oh. -Corbin decided to balance them on the end of his nose to make his | 0:25:29 | 0:25:33 | |
-brothers giggle. -Well, that is pretty funny. | 0:25:33 | 0:25:35 | |
Well, it was, right up to the point where the diamonds toppled | 0:25:35 | 0:25:38 | |
and one of them went right up his nose. | 0:25:38 | 0:25:40 | |
-BOTH: -Ouch! -Ever had anything up your nose before? | 0:25:40 | 0:25:44 | |
-You've had something in your ears, haven't you? -In your ear too? | 0:25:44 | 0:25:48 | |
It's never a good idea to shove anything up your nose... | 0:25:48 | 0:25:51 | |
..or in your ears. | 0:25:51 | 0:25:53 | |
-Got it? -Yeah. | 0:25:53 | 0:25:54 | |
Perfect. Come on in, Dr Tim Osborne. | 0:25:54 | 0:25:58 | |
-And what was it that you put up there? -Diamond. | 0:25:58 | 0:26:01 | |
Is it worth lots of money? | 0:26:01 | 0:26:03 | |
-Can I keep it? -No. | 0:26:03 | 0:26:04 | |
-Nice try, Doc. -Can I have a look up your nose, then? | 0:26:04 | 0:26:07 | |
-Yeah. -I hope there's not too many bogeys up there. | 0:26:07 | 0:26:10 | |
If it's a diamond or a fake diamond, | 0:26:10 | 0:26:11 | |
normally we see a bit sort of sparkling or see something in there. | 0:26:11 | 0:26:14 | |
Right, so I can't see it, which either means that it's come out. | 0:26:14 | 0:26:18 | |
-MOTHER: -Yeah. -Or it's quite far back. | 0:26:18 | 0:26:20 | |
So, what do we do if it's stuck, Doc? | 0:26:20 | 0:26:22 | |
There's an old-fashioned way of trying to get it out. | 0:26:22 | 0:26:24 | |
You cover up on his nostrils and you blow in his mouth. | 0:26:24 | 0:26:26 | |
-We'll try and fire it out. -Sister Demi's not sure, | 0:26:26 | 0:26:29 | |
but here's Mum to the rescue. | 0:26:29 | 0:26:30 | |
Corbin's mum will cover up his right nostril with her finger | 0:26:31 | 0:26:34 | |
and cover his mouth, leaving just his left nostril open, | 0:26:34 | 0:26:38 | |
then she'll blow as hard as she can. | 0:26:38 | 0:26:40 | |
As the tubes for your nose and throat are all connected, | 0:26:40 | 0:26:43 | |
the air will push into Corbin's throat | 0:26:43 | 0:26:45 | |
and up through his nasal passages, | 0:26:45 | 0:26:47 | |
firing out any blockages and snot out of his left nostril as it goes. | 0:26:47 | 0:26:51 | |
Here it comes. | 0:26:53 | 0:26:54 | |
TOOT! | 0:26:54 | 0:26:55 | |
THEY LAUGH | 0:26:55 | 0:26:57 | |
-Beg your pardon! -Do I just blow? | 0:26:57 | 0:26:59 | |
Yeah, try and make it like a seal around his mouth. | 0:26:59 | 0:27:01 | |
Open your mouth, quick. | 0:27:01 | 0:27:03 | |
-Blow. -SISTER: -Ew! | 0:27:03 | 0:27:06 | |
-Yuck. -Is it definitely up there, Corbin? | 0:27:06 | 0:27:08 | |
It's SNOT come out. | 0:27:08 | 0:27:10 | |
It's looking like Corbin's diamond has fallen out already. | 0:27:10 | 0:27:14 | |
Or he may have swallowed it, | 0:27:14 | 0:27:15 | |
in which case, he'll poo it out and it won't cause any damage. | 0:27:15 | 0:27:18 | |
Any advice for the Ouchers at home, Corbin? | 0:27:19 | 0:27:21 | |
Don't put things in your nose. | 0:27:21 | 0:27:24 | |
-Spot-on. -BOTH: -Bye! | 0:27:24 | 0:27:26 | |
Next time on Operation Ouch!... | 0:27:28 | 0:27:30 | |
Things get painful in the lab. | 0:27:31 | 0:27:33 | |
Ah! Ah! | 0:27:33 | 0:27:35 | |
-I forget my manners. -HE BELCHES | 0:27:35 | 0:27:37 | |
And we get wet and wild. | 0:27:37 | 0:27:39 | |
That was very embarrassing. | 0:27:39 | 0:27:40 | |
So we'll see you next time for more Operation Ouch!. | 0:27:43 | 0:27:46 | |
Chris! Chris! | 0:27:48 | 0:27:51 | |
I've missed the ending. | 0:27:51 | 0:27:52 | |
Chris! | 0:27:52 | 0:27:53 | |
-BOTH: -It's double trouble! | 0:27:53 | 0:27:55 | |
-I'm saying that... -I'm saying that bit. | 0:27:55 | 0:27:57 | |
I'm sure it's my turn. | 0:27:57 | 0:27:58 | |
Sorry. | 0:27:58 | 0:28:00 | |
-BOTH: -It's double trouble! | 0:28:00 | 0:28:01 | |
-It's my bit... -It's my turn. | 0:28:01 | 0:28:03 | |
I'm sure it's my bit. OK, sorry. | 0:28:03 | 0:28:05 | |
XAND LAUGHS | 0:28:05 | 0:28:09 | |
That is very embarrassing. | 0:28:09 | 0:28:10 | |
Operation Ouch! | 0:28:10 | 0:28:12 |