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If you're owed money, but aren't getting paid, | 0:00:02 | 0:00:04 | |
it's time to call the sheriffs. | 0:00:04 | 0:00:05 | |
My name's Mr Grix, my colleague and I are enforcement agents. | 0:00:05 | 0:00:08 | |
I'm here to issue a High Court writ. | 0:00:08 | 0:00:09 | |
I've got to do what I'm instructed to by the courts. | 0:00:09 | 0:00:12 | |
They're enforcement agents of the High Court. | 0:00:12 | 0:00:14 | |
And if a court's ruled in your favour - they're on your side. | 0:00:14 | 0:00:19 | |
If the debtor doesn't want to pay... | 0:00:20 | 0:00:21 | |
You currently owe £9,461.80. | 0:00:21 | 0:00:25 | |
..the law says the sheriffs can get you what you're owed. | 0:00:25 | 0:00:28 | |
If you don't come to the door | 0:00:28 | 0:00:29 | |
we have to remove the vehicle off the drive. | 0:00:29 | 0:00:31 | |
You'll have a week to pay in full before it gets sold at auction. | 0:00:31 | 0:00:34 | |
Whether it's a small company... | 0:00:34 | 0:00:36 | |
Can I speak to the person in charge please? | 0:00:36 | 0:00:38 | |
..or a household name... | 0:00:38 | 0:00:39 | |
We're here to see somebody from G4S. | 0:00:39 | 0:00:41 | |
..if they owe you money - the sheriffs get it paid. | 0:00:41 | 0:00:44 | |
I'm not going anywhere, you get him to come in here. | 0:00:44 | 0:00:46 | |
We're not going to be waiting around like that, it needs to be done now. | 0:00:46 | 0:00:49 | |
I just collected 42 grand. | 0:00:49 | 0:00:50 | |
Coming up - when Stephen McKinnon moved to London, | 0:00:53 | 0:00:57 | |
he was messed around by a lettings agent. | 0:00:57 | 0:00:59 | |
'I came home one day' | 0:00:59 | 0:01:01 | |
and there was another person living in the living room. | 0:01:01 | 0:01:04 | |
At this point, I'd had enough. | 0:01:04 | 0:01:06 | |
His deposit was never refunded. Can the sheriffs get him his money? | 0:01:06 | 0:01:10 | |
As we're here now with a High Court warrant | 0:01:10 | 0:01:12 | |
we have to insist on full payment. | 0:01:12 | 0:01:14 | |
Mechanic Dilwyn Stoole was sold a duff second-hand engine. | 0:01:14 | 0:01:18 | |
It was in a dreadful state. The sump was smashed. | 0:01:18 | 0:01:20 | |
There were parts of the engine broke. | 0:01:20 | 0:01:22 | |
It really wasn't the engine that these people had promised me. | 0:01:22 | 0:01:25 | |
But when the sheriffs enter the scrapyard which sold it to him, | 0:01:25 | 0:01:28 | |
things get nasty. | 0:01:28 | 0:01:30 | |
It's a dangerous place where you are, Mr Khan. | 0:01:34 | 0:01:37 | |
Tommy and Craig pay a visit to one of the country's best known | 0:01:37 | 0:01:40 | |
engineering firms. | 0:01:40 | 0:01:42 | |
Can they get the money owed to a former worker? | 0:01:42 | 0:01:45 | |
I need to speak to someone in finance. Is that possible? | 0:01:45 | 0:01:48 | |
And when a businessman claims he's stopped trading... | 0:01:49 | 0:01:53 | |
-Right, when was the company dissolved? -A few weeks ago. | 0:01:53 | 0:01:56 | |
..Lawrence and Kev turn detective. | 0:01:56 | 0:01:58 | |
Got milk. | 0:01:58 | 0:01:59 | |
And there's only one day's worth of post there. | 0:01:59 | 0:02:01 | |
I would think there's potentially assets behind that shutter. | 0:02:01 | 0:02:04 | |
In London, enforcement agent Ken Warby is headed | 0:02:10 | 0:02:13 | |
to a lettings agents in Camden. | 0:02:13 | 0:02:15 | |
We're on our way to a place called Education For London Limited, | 0:02:16 | 0:02:19 | |
trading as London Homes. | 0:02:19 | 0:02:21 | |
The claimant has got a judgment against them | 0:02:21 | 0:02:25 | |
for withholding a tenancy deposit. | 0:02:25 | 0:02:29 | |
It's just over £5,000. | 0:02:29 | 0:02:33 | |
The claimant is Stephen McKinnon. | 0:02:33 | 0:02:35 | |
The saga began when he moved to London from his native Scotland. | 0:02:35 | 0:02:39 | |
I'm actually from Glasgow. I do like to travel. | 0:02:40 | 0:02:43 | |
Lived in Greece for a while. | 0:02:43 | 0:02:45 | |
Travel quite a lot to America and Europe. | 0:02:45 | 0:02:48 | |
So, I decided to move to London, | 0:02:48 | 0:02:49 | |
one of the biggest cities in the world. | 0:02:49 | 0:02:51 | |
He'd got a new job, but needed somewhere to live | 0:02:51 | 0:02:54 | |
and found property hunting in the capital a daunting experience. | 0:02:54 | 0:02:59 | |
Compared to the prices back home... | 0:02:59 | 0:03:01 | |
you know, I could get a mansion back home for the price of a studio here. | 0:03:01 | 0:03:05 | |
Online he managed to find a two-bedroom flat-share | 0:03:05 | 0:03:08 | |
he liked the look of in Belsize Park in the north-west of the city, | 0:03:08 | 0:03:13 | |
and arranged a viewing with the agents - London Homes. | 0:03:13 | 0:03:16 | |
Based in Camden, | 0:03:16 | 0:03:17 | |
they're not to be confused with any other company of a similar name. | 0:03:17 | 0:03:21 | |
The flat seemed perfect. | 0:03:21 | 0:03:22 | |
It was a good size, it was a nice area that I liked. | 0:03:22 | 0:03:24 | |
It was close to the Tube for work. | 0:03:24 | 0:03:26 | |
The agreement was that I had my double room | 0:03:26 | 0:03:29 | |
which was for my sole purpose | 0:03:29 | 0:03:31 | |
and it was shared living room and separate kitchen. | 0:03:31 | 0:03:33 | |
And there was another couple sharing another room | 0:03:33 | 0:03:36 | |
in the property which I was fully aware of. | 0:03:36 | 0:03:38 | |
By the time I got on the Tube back to work, | 0:03:38 | 0:03:40 | |
I'd decided that was going to be the flat for me. | 0:03:40 | 0:03:44 | |
He signed a tenancy agreement and arranged to move in. | 0:03:44 | 0:03:48 | |
But the welcome into his new home, didn't go as planned. | 0:03:48 | 0:03:51 | |
I got the keys on the way to work. | 0:03:51 | 0:03:53 | |
And then by the time I got home it was about 1.00, | 0:03:53 | 0:03:55 | |
and it was the first time I'd been in the property since I viewed it. | 0:03:55 | 0:03:58 | |
And I put the key in the door | 0:03:58 | 0:03:59 | |
and opened the door and the chain was locked from the inside. | 0:03:59 | 0:04:02 | |
They hadn't told the other tenants who were there that I was moving in. | 0:04:02 | 0:04:06 | |
It turned out to be the first in a long line of problems | 0:04:06 | 0:04:09 | |
with London Homes. | 0:04:09 | 0:04:11 | |
About three weeks later, | 0:04:11 | 0:04:12 | |
I had someone come to the door from one of the energy companies, | 0:04:12 | 0:04:16 | |
basically telling us that the bills hadn't been paid | 0:04:16 | 0:04:18 | |
for the property and therefore | 0:04:18 | 0:04:20 | |
they were coming to switch off the electricity and the gas. | 0:04:20 | 0:04:23 | |
The bills were supposed to be paid by the agents | 0:04:23 | 0:04:25 | |
as part of the contract. | 0:04:25 | 0:04:27 | |
Then there were the unwelcome wake-up calls. | 0:04:27 | 0:04:29 | |
Contractors coming at 8.00 in the morning, | 0:04:29 | 0:04:33 | |
basically coming to do work we didn't know anything about. | 0:04:33 | 0:04:36 | |
There was no warning, no nothing. | 0:04:36 | 0:04:38 | |
Basically just came in with their own keys | 0:04:38 | 0:04:40 | |
and started drilling holes into walls. | 0:04:40 | 0:04:42 | |
Far away from home and just a month into his contract - | 0:04:42 | 0:04:45 | |
Stephen was finding the flat unbearable. | 0:04:45 | 0:04:48 | |
It's supposed to be a flat that I can enjoy privacy and whatever | 0:04:49 | 0:04:52 | |
else and, you know, there was a lot of people in and out | 0:04:52 | 0:04:55 | |
and basically just turning up as and when. | 0:04:55 | 0:04:58 | |
So I was starting to panic at this point. | 0:04:58 | 0:05:00 | |
And things were about to get worse. | 0:05:02 | 0:05:04 | |
I came home one day | 0:05:04 | 0:05:05 | |
and there was another person living in the living room. | 0:05:05 | 0:05:10 | |
Yes, the agent had rented it out. | 0:05:10 | 0:05:12 | |
There was now four people living in a two-bedroom flat. | 0:05:12 | 0:05:16 | |
At this point, I had had enough. | 0:05:16 | 0:05:18 | |
He tried to raise the issues with the agent, but with little success. | 0:05:18 | 0:05:22 | |
Basically just stopped talking to me. | 0:05:22 | 0:05:24 | |
They stopped replying to e-mails, they wouldn't take my calls. | 0:05:24 | 0:05:28 | |
And it got to the point where I just got fed up | 0:05:28 | 0:05:31 | |
and basically said to them I would really like to end the contract | 0:05:31 | 0:05:34 | |
and move out the flat. | 0:05:34 | 0:05:35 | |
I tried to come to some kind of agreement with them | 0:05:35 | 0:05:37 | |
about the rent, they basically said that I had a contract | 0:05:37 | 0:05:40 | |
and they hadn't broken their contract. | 0:05:40 | 0:05:42 | |
And that that was that. | 0:05:42 | 0:05:43 | |
So, I eventually just cleaned the flat, took the keys back, | 0:05:43 | 0:05:46 | |
got them to sign just to say I've returned the keys | 0:05:46 | 0:05:49 | |
and I moved out a month earlier than I was supposed to. | 0:05:49 | 0:05:52 | |
Nevertheless, Stephen honoured his side of the contract | 0:05:52 | 0:05:55 | |
and paid the final month's rent, leaving him out of pocket. | 0:05:55 | 0:05:58 | |
Then there was his deposit. | 0:05:58 | 0:06:01 | |
I was expecting my deposit to be returned, | 0:06:01 | 0:06:03 | |
cos the flat was in the same condition as it was when I moved in. | 0:06:03 | 0:06:07 | |
And I expected to receive that within maybe two or three weeks | 0:06:07 | 0:06:11 | |
of moving out of the property, if not sooner. | 0:06:11 | 0:06:15 | |
But...that didn't happen. | 0:06:15 | 0:06:18 | |
That left him another £1,000 down. | 0:06:18 | 0:06:21 | |
Time, he thought, to pay a visit to London Homes in person. | 0:06:21 | 0:06:24 | |
So I decided just to go down to the agents | 0:06:24 | 0:06:27 | |
and try and speak to the manager. | 0:06:27 | 0:06:29 | |
The manager basically came and spoke to me. | 0:06:29 | 0:06:33 | |
Halfway through the conversation, she got up and left | 0:06:33 | 0:06:36 | |
and went into the back office and never returned. | 0:06:36 | 0:06:39 | |
So I was sitting for about 20 minutes, | 0:06:39 | 0:06:41 | |
waiting for her to come back out | 0:06:41 | 0:06:42 | |
and eventually I had to ask someone else, you know, "Where is she? | 0:06:42 | 0:06:45 | |
"What's happening? Is she coming back out?" | 0:06:45 | 0:06:47 | |
And they told me she was in a meeting | 0:06:47 | 0:06:49 | |
and wouldn't be able to continue the conversation. | 0:06:49 | 0:06:51 | |
Despite a number of e-mails and calls to the office, | 0:06:51 | 0:06:54 | |
Stephen never heard any more about his deposit | 0:06:54 | 0:06:56 | |
which had a huge impact on him personally. | 0:06:56 | 0:06:59 | |
The deposit that they had on hold for me | 0:06:59 | 0:07:03 | |
would've gone onto another property. | 0:07:03 | 0:07:05 | |
Not receiving that money made it very difficult | 0:07:05 | 0:07:08 | |
to the fact that I ended up moving back to Scotland. | 0:07:08 | 0:07:11 | |
But Stephen hadn't given up on his money. | 0:07:12 | 0:07:15 | |
And after doing some research, he realised that the agents | 0:07:15 | 0:07:18 | |
should have put his deposit | 0:07:18 | 0:07:19 | |
into a government-backed protection scheme, only they hadn't. | 0:07:19 | 0:07:23 | |
I was obviously quite angry that they hadn't followed, you know, | 0:07:23 | 0:07:27 | |
followed the legal procedure that they should've done. | 0:07:27 | 0:07:29 | |
So, where my money went, I don't know. | 0:07:29 | 0:07:32 | |
I presume it's in the company's bank account. | 0:07:32 | 0:07:35 | |
But, you know, it should've been protected for me. | 0:07:35 | 0:07:38 | |
On the plus side, that meant he was entitled to compensation - | 0:07:38 | 0:07:41 | |
up to three times the value of the deposit. | 0:07:41 | 0:07:44 | |
The only way to get it though, | 0:07:44 | 0:07:46 | |
would be to take the lettings agent to court. | 0:07:46 | 0:07:48 | |
When the company didn't defend the case, | 0:07:48 | 0:07:50 | |
he got the outcome he wanted. | 0:07:50 | 0:07:52 | |
We then got a letter from the courts, | 0:07:52 | 0:07:54 | |
basically to say that the judge had awarded the judgment in my favour, | 0:07:54 | 0:07:58 | |
which was absolutely fantastic after... | 0:07:58 | 0:08:00 | |
This is now nine months after I moved out of the flat. | 0:08:00 | 0:08:04 | |
So, it just felt, you know, that I was getting somewhere with it. | 0:08:04 | 0:08:07 | |
The court ordered that he be paid back his last month's rent, | 0:08:07 | 0:08:11 | |
his deposit and compensation. | 0:08:11 | 0:08:13 | |
But London Homes never paid. | 0:08:13 | 0:08:15 | |
I've now contacted the sheriffs. | 0:08:15 | 0:08:17 | |
And hopefully, if they do what they say that can do on their website, | 0:08:17 | 0:08:20 | |
I'll be ecstatic, because they are basically my last hope. | 0:08:20 | 0:08:24 | |
The company which owes Stephen money | 0:08:30 | 0:08:32 | |
is actually Education For London Limited, | 0:08:32 | 0:08:35 | |
which trades as London Homes | 0:08:35 | 0:08:37 | |
from their office in Camden. | 0:08:37 | 0:08:38 | |
Sheriff Ken Warby is on his way there now | 0:08:38 | 0:08:41 | |
to try to get the debt paid | 0:08:41 | 0:08:42 | |
and he's anticipating a tricky job. | 0:08:42 | 0:08:46 | |
As it's an estate agents, | 0:08:46 | 0:08:47 | |
chances are you're not going to get too much | 0:08:47 | 0:08:49 | |
in the way of assets there. | 0:08:49 | 0:08:52 | |
Usually the odd PC, bit of office equipment. | 0:08:52 | 0:08:55 | |
But we'll see how it goes when we get there. | 0:08:56 | 0:08:59 | |
Ken's North London patch has its unique challenges. | 0:08:59 | 0:09:02 | |
There's no parking outside the business. | 0:09:02 | 0:09:05 | |
Let's have a look here. | 0:09:05 | 0:09:08 | |
No, no, no. | 0:09:08 | 0:09:10 | |
The joys of working in London. | 0:09:12 | 0:09:14 | |
There we go, yeah. We can park here. | 0:09:16 | 0:09:19 | |
Ah, that's not going to happen, is it? | 0:09:19 | 0:09:22 | |
-Second time around the block. -Ah, yeah. | 0:09:23 | 0:09:27 | |
Bingo. | 0:09:28 | 0:09:29 | |
After managing to bag a space, he heads in. | 0:09:33 | 0:09:36 | |
The staff are busy with customers. | 0:09:36 | 0:09:38 | |
Ken's in no mood to hang around in the queue. | 0:09:38 | 0:09:41 | |
Excuse me, sir. Sorry to bother you. Is there anyone in charge here? | 0:09:43 | 0:09:46 | |
I don't have an appointment, no, | 0:09:48 | 0:09:49 | |
I just need to speak to the person in charge here. | 0:09:49 | 0:09:51 | |
-Yes, sir, are you in charge? -No. -You're not? -No. | 0:09:54 | 0:09:57 | |
There appears to be some confusion. | 0:09:57 | 0:10:00 | |
Nonetheless, the man seems willing to help. | 0:10:00 | 0:10:03 | |
I need to speak to someone at Education For London Limited. | 0:10:03 | 0:10:06 | |
-Yeah, yeah, we are they. -That's you? -Yes. | 0:10:06 | 0:10:07 | |
Right, OK, my name's Mr Warby. | 0:10:07 | 0:10:09 | |
An individual called Stephen McKinnon has a judgment | 0:10:09 | 0:10:13 | |
against the company for, originally, £5,146. Do you know about this? | 0:10:13 | 0:10:18 | |
At first, the man says he knows nothing about the case. | 0:10:21 | 0:10:23 | |
But Ken is able to jog his memory. | 0:10:23 | 0:10:25 | |
You remember the name now, yes? | 0:10:27 | 0:10:28 | |
Well, I'm here now for the money in full. | 0:10:30 | 0:10:31 | |
So, that's where we are. | 0:10:31 | 0:10:33 | |
Do you make the... | 0:10:33 | 0:10:35 | |
Can you get him on the phone? | 0:10:38 | 0:10:40 | |
OK, thank you. | 0:10:40 | 0:10:42 | |
The boss of the company is apparently out to lunch. | 0:10:44 | 0:10:47 | |
But the staff appear to be co-operative. | 0:10:47 | 0:10:50 | |
They're going to get the boss on the phone and explain why I'm here. | 0:10:50 | 0:10:56 | |
I've told him I need payment in full now, | 0:10:56 | 0:10:58 | |
so we'll see where we go with that. | 0:10:58 | 0:11:00 | |
The boss can't be reached. | 0:11:02 | 0:11:04 | |
Instead, Ken is introduced to another senior staff member. | 0:11:04 | 0:11:07 | |
-Hi, how are you? -Hello. | 0:11:07 | 0:11:10 | |
-Hi, my name is Alejandra. -Hello, I'm Mr Warby. | 0:11:10 | 0:11:13 | |
The woman says the company knew the tenant had been to court - | 0:11:13 | 0:11:17 | |
but she says they didn't know the final details of the payment | 0:11:17 | 0:11:20 | |
they needed to make. It also sounds like she can't pay today. | 0:11:20 | 0:11:23 | |
Of course. | 0:11:33 | 0:11:34 | |
The problem you've got is if you don't pay, | 0:11:34 | 0:11:37 | |
I have to list the items, and organise removal of them. | 0:11:37 | 0:11:42 | |
The woman is asking if they can pay in instalments. | 0:11:42 | 0:11:45 | |
But Ken is holding his ground. | 0:11:45 | 0:11:48 | |
The situation's this. | 0:11:48 | 0:11:49 | |
As we're here now with a High Court warrant, we have to execute it. | 0:11:49 | 0:11:52 | |
Unfortunately, we have to insist on full payment. | 0:11:52 | 0:11:55 | |
What are you able to pay now? | 0:12:01 | 0:12:03 | |
The woman does seem willing to pay - | 0:12:05 | 0:12:07 | |
and with a substantial offer on the table | 0:12:07 | 0:12:09 | |
and few sizeable assets to remove in the office - | 0:12:09 | 0:12:12 | |
Ken is now willing to consider it. | 0:12:12 | 0:12:14 | |
OK, so you make the first payment, that would be 3,270.06. | 0:12:15 | 0:12:19 | |
When are you looking to clear the balance of 3,270? | 0:12:19 | 0:12:22 | |
On the 16th of this month. | 0:12:24 | 0:12:25 | |
Yeah, OK. | 0:12:27 | 0:12:28 | |
-It will not kill me that much. -I can agree to that. | 0:12:28 | 0:12:31 | |
-I can agree to it. Everyone's happy. -Yes. -That's cool. | 0:12:31 | 0:12:34 | |
OK. | 0:12:34 | 0:12:35 | |
They've struck a deal - and it looks like half of the money | 0:12:35 | 0:12:38 | |
owed will be paid today - with the rest to follow in a week's time. | 0:12:38 | 0:12:42 | |
But to be on the safe side, Ken will also get them | 0:12:42 | 0:12:45 | |
to sign a controlled goods agreement for the assets here. | 0:12:45 | 0:12:48 | |
I have to list items here as well and... | 0:12:49 | 0:12:51 | |
In case you don't do it and then we come back. | 0:12:53 | 0:12:57 | |
-LAUGHING: -Don't worry. -It's not going to happen, | 0:12:57 | 0:12:59 | |
I understand that. It's just something we have to do. | 0:12:59 | 0:13:02 | |
Meanwhile, the employee gives his side of the story | 0:13:02 | 0:13:04 | |
of how the writ came about. | 0:13:04 | 0:13:06 | |
In this case, the court clarified that Stephen was owed more | 0:13:18 | 0:13:21 | |
than £5,000 - the man claims the company was never told. | 0:13:21 | 0:13:25 | |
Additional fees and interest mean the bill's now more than £6,500 - | 0:13:36 | 0:13:40 | |
with the company stumping up half today. | 0:13:40 | 0:13:43 | |
-KEN LAUGHS -That's all right, sir, thank you. | 0:13:46 | 0:13:49 | |
What a nice chap. | 0:13:49 | 0:13:51 | |
-Thank you very much for being so nice about that. -Pleasure. Bye. | 0:13:51 | 0:13:53 | |
Bye-bye. | 0:13:53 | 0:13:55 | |
All in all, it's been a successful visit. | 0:13:55 | 0:13:58 | |
That's a good deal. | 0:13:58 | 0:13:59 | |
They happily paid the half, I've taken that | 0:13:59 | 0:14:02 | |
and I'm pretty convinced they'll pay the balance within seven days. | 0:14:02 | 0:14:06 | |
London Homes did pay the balance | 0:14:07 | 0:14:09 | |
and Stephen McKinnon got his money back. | 0:14:09 | 0:14:13 | |
I'd just like to say thanks to the sheriffs, | 0:14:13 | 0:14:14 | |
they've done exactly what they said they'd do. | 0:14:14 | 0:14:17 | |
I've received all the money that was due back to me, | 0:14:17 | 0:14:19 | |
so I'm absolutely ecstatic. It's been a long year. | 0:14:19 | 0:14:21 | |
His message to other people is don't be put off. | 0:14:21 | 0:14:25 | |
I've done all this without any help from, you know, lawyers, | 0:14:25 | 0:14:28 | |
done a lot of research myself. | 0:14:28 | 0:14:29 | |
And it just shows you that if you took the time and patience, | 0:14:29 | 0:14:33 | |
you know, you can win. | 0:14:33 | 0:14:34 | |
If you've been ripped off | 0:14:37 | 0:14:39 | |
and the person or company responsible refuses to pay you back, | 0:14:39 | 0:14:42 | |
the first step is to make a claim in the County Court. | 0:14:42 | 0:14:46 | |
It's simple to do this online. | 0:14:46 | 0:14:48 | |
For a small fee, depending on the size of the claim, | 0:14:48 | 0:14:51 | |
the court will review the evidence and if it finds in your favour, | 0:14:51 | 0:14:54 | |
the debtor will be ordered to pay up. | 0:14:54 | 0:14:57 | |
If they don't, then for a further £60, | 0:14:57 | 0:15:00 | |
the High Court will grant a writ | 0:15:00 | 0:15:02 | |
authorising the sheriffs to act on your behalf. | 0:15:02 | 0:15:05 | |
If they're successful, you get all your money back. | 0:15:05 | 0:15:08 | |
It's 9am and Craig Wild and Tommy Coyle are in the van | 0:15:12 | 0:15:16 | |
travelling through the East Midlands. | 0:15:16 | 0:15:18 | |
They're on their way to see a household name | 0:15:18 | 0:15:20 | |
normally thought of as the best of British. | 0:15:20 | 0:15:23 | |
Rolls-Royce, in fact. | 0:15:23 | 0:15:25 | |
Rolls-Royce owes money as a result of a personal injury claim | 0:15:25 | 0:15:29 | |
made by a former worker who suffered hearing loss | 0:15:29 | 0:15:32 | |
from operating machinery. | 0:15:32 | 0:15:34 | |
Although the company settled the majority of the claim, | 0:15:34 | 0:15:37 | |
some legal costs are outstanding. | 0:15:37 | 0:15:39 | |
£1,500. We're off there now to try and get the money. | 0:15:39 | 0:15:43 | |
It's the aerospace division of the business | 0:15:43 | 0:15:46 | |
that the sheriffs are visiting, | 0:15:46 | 0:15:47 | |
but the name on the writ is just one part | 0:15:47 | 0:15:50 | |
of a complex company structure. | 0:15:50 | 0:15:52 | |
It's Rolls-Royce Industrial Power Engineering | 0:15:52 | 0:15:55 | |
(Overseas Projects) Limited. | 0:15:55 | 0:15:58 | |
So, we've done a bit of digging. | 0:15:58 | 0:16:00 | |
It is, as a limited company, non-trading, | 0:16:00 | 0:16:03 | |
but it's part of a group of companies belonging to Rolls-Royce. | 0:16:03 | 0:16:06 | |
This'll be a massive place, mate. | 0:16:07 | 0:16:09 | |
I've got a feeling it's going to be big, yeah. | 0:16:09 | 0:16:12 | |
It's not long before the Rolls-Royce complex comes into view. | 0:16:12 | 0:16:16 | |
-Big, old place, this, isn't it? -It's all that over there. | 0:16:16 | 0:16:20 | |
We want the main reception, don't we? | 0:16:24 | 0:16:26 | |
The site's huge, | 0:16:28 | 0:16:29 | |
so finding the right person to deal with is not going to be easy. | 0:16:29 | 0:16:34 | |
Time to start knocking on doors. | 0:16:34 | 0:16:36 | |
Hello there, sir. I'm an enforcement agent. | 0:16:36 | 0:16:39 | |
Can I speak to someone from finance? | 0:16:39 | 0:16:42 | |
-G wing? -G wing. -How do I get there? -Turn left. -Turn left. | 0:16:42 | 0:16:45 | |
-And head through this way. -Brilliant. OK, thank you very much. | 0:16:45 | 0:16:49 | |
Simple, easy-to-follow directions. | 0:16:51 | 0:16:54 | |
-Are you sure it's the G wing or G zone? -G something. | 0:16:54 | 0:16:58 | |
G zone, G wing or something. | 0:16:58 | 0:16:59 | |
-G something like that, though, isn't it? -Yeah, I think so. | 0:16:59 | 0:17:02 | |
-Is it that way or this way? -This way. This way, mate. | 0:17:02 | 0:17:04 | |
C wing, this is. I'm sure he said G wing. | 0:17:05 | 0:17:09 | |
-Well, we'll try. -We'll ask in here. | 0:17:09 | 0:17:11 | |
It's just...it's getting through to the right person, isn't it? | 0:17:12 | 0:17:15 | |
-Somewhere this big. -These places always are, aren't they? | 0:17:15 | 0:17:19 | |
Hello there. I need to speak to someone in finance. | 0:17:19 | 0:17:22 | |
Is that possible? | 0:17:22 | 0:17:23 | |
I don't think they do, no. | 0:17:25 | 0:17:27 | |
They're not going to know I'm here, no. | 0:17:27 | 0:17:29 | |
Thank you. | 0:17:32 | 0:17:34 | |
Despite being in the wrong wing, the sheriffs are offered a seat | 0:17:35 | 0:17:39 | |
and promised someone will come along to deal with them. | 0:17:39 | 0:17:41 | |
I think he's finding whoever authorised that initial payment. | 0:17:41 | 0:17:46 | |
They'll be aware of the payment, hopefully, | 0:17:46 | 0:17:48 | |
and then they can just sort out the balance. | 0:17:48 | 0:17:50 | |
As an £11,500 payment's already been made towards the claim, | 0:17:50 | 0:17:54 | |
the guys are hoping the finance department | 0:17:54 | 0:17:57 | |
will know the details of the case, but it might not be that simple. | 0:17:57 | 0:18:01 | |
Most people go, "Yeah, I remember him cos it's 11.5 Gs," | 0:18:01 | 0:18:04 | |
but 11.5 Gs to these is small change. | 0:18:04 | 0:18:06 | |
Moments later, we're asked to stop filming... | 0:18:07 | 0:18:10 | |
..and we have to leave. | 0:18:12 | 0:18:14 | |
After an hour of talking to various company representatives, | 0:18:17 | 0:18:20 | |
Craig comes outside to update us. | 0:18:20 | 0:18:23 | |
As we thought, | 0:18:23 | 0:18:24 | |
we've had to go through several layers of the hierarchy. | 0:18:24 | 0:18:27 | |
They've found the details. | 0:18:27 | 0:18:29 | |
The majority of the actual payment was made by Rolls-Royce's insurers. | 0:18:29 | 0:18:33 | |
However, they've neglected to pay the court costs for the claimant. | 0:18:33 | 0:18:38 | |
As the matter was being dealt with by its insurers, | 0:18:39 | 0:18:41 | |
the Rolls-Royce staff are unsure why it hadn't been settled in full, | 0:18:41 | 0:18:45 | |
but they've agreed to look into it and an hour and a half later, | 0:18:45 | 0:18:49 | |
Tommy and Craig are back. | 0:18:49 | 0:18:51 | |
It's all about talking to the right person and going up the chain. | 0:18:51 | 0:18:55 | |
Yeah, we took some time, eventually got the company lawyer down. | 0:18:55 | 0:18:58 | |
He agreed this needs to be paid. | 0:18:58 | 0:19:00 | |
And now it has been, in full. | 0:19:01 | 0:19:04 | |
It's another successful result for the sheriffs. | 0:19:04 | 0:19:07 | |
If we have the writ, | 0:19:09 | 0:19:10 | |
the court's saying you have to pay it, and you will pay it. | 0:19:10 | 0:19:14 | |
Rolls-Royce told us, "Once we were made aware of the oversight | 0:19:15 | 0:19:19 | |
"that led to the non-payment in this case, we..." | 0:19:19 | 0:19:21 | |
High Court enforcement agents are no strangers | 0:19:44 | 0:19:46 | |
to a bit of detective work. | 0:19:46 | 0:19:48 | |
Unsurprisingly, some debtors aren't keen to pay up | 0:19:48 | 0:19:51 | |
and it's down to the sheriffs to do whatever they can | 0:19:51 | 0:19:54 | |
to track down their assets. | 0:19:54 | 0:19:56 | |
They don't yet know it, but in Kent this morning, | 0:19:58 | 0:20:01 | |
Lawrence and Kev have just such a day ahead of them. | 0:20:01 | 0:20:04 | |
We're going to Mid Kent Generators looking for £6,960 this morning. | 0:20:05 | 0:20:10 | |
The money is owed to a supplier, which rented equipment | 0:20:11 | 0:20:14 | |
to Mid Kent Generators and took the company to court | 0:20:14 | 0:20:17 | |
when they didn't get paid. | 0:20:17 | 0:20:19 | |
A judgment was awarded in their favour, | 0:20:19 | 0:20:22 | |
but as they still didn't get their money back, | 0:20:22 | 0:20:24 | |
the sheriffs are going to pay Mid Kent Generators a visit. | 0:20:24 | 0:20:27 | |
But as they get near, | 0:20:29 | 0:20:30 | |
it doesn't look like the address on the writ | 0:20:30 | 0:20:32 | |
is leading to a commercial premises. | 0:20:32 | 0:20:34 | |
So, it is residential, then. | 0:20:36 | 0:20:38 | |
Looking for a company but at a residential. | 0:20:38 | 0:20:41 | |
It's not...it's not great. | 0:20:41 | 0:20:44 | |
You wouldn't have thought there was potentially any assets here. | 0:20:44 | 0:20:48 | |
Mind you, at least we're here sort of early enough | 0:20:48 | 0:20:50 | |
that we might catch him. | 0:20:50 | 0:20:53 | |
It's not a good start. | 0:20:53 | 0:20:54 | |
This looks like the company director's house, | 0:20:54 | 0:20:57 | |
and any assets will probably belong to him personally, | 0:20:57 | 0:21:00 | |
not the debtor company. | 0:21:00 | 0:21:01 | |
At least someone is in. | 0:21:05 | 0:21:06 | |
Morning. I'm looking for Mid Kent Generators. | 0:21:07 | 0:21:10 | |
Um, is it Mr Monger, the director? | 0:21:13 | 0:21:15 | |
My name's Mr Grix. | 0:21:15 | 0:21:16 | |
I'm an enforcement agent, as is my colleague. | 0:21:16 | 0:21:19 | |
We've got a High Court writ against Mid Kent Generators. | 0:21:19 | 0:21:22 | |
But Mr Monger says he doesn't recognise | 0:21:22 | 0:21:24 | |
the name of the company that's taken him to court. | 0:21:24 | 0:21:26 | |
No idea who they are? | 0:21:28 | 0:21:29 | |
Right, well, we've got a High Court writ in their favour | 0:21:29 | 0:21:32 | |
and we're ordered out today to take control of goods | 0:21:32 | 0:21:35 | |
to the value of £6,960.48. | 0:21:35 | 0:21:37 | |
The company has been dissolved? | 0:21:38 | 0:21:41 | |
Right. When was the company dissolved? | 0:21:41 | 0:21:43 | |
A bad start has got even worse. | 0:21:45 | 0:21:48 | |
They've found the director, but if the company is defunct, | 0:21:48 | 0:21:51 | |
it might be the end of the road. | 0:21:51 | 0:21:53 | |
Lawrence, however, isn't going to give up without some proof. | 0:21:53 | 0:21:57 | |
So, can you evidence that the company has got no money? | 0:21:57 | 0:22:00 | |
Company bank accounts? Something like that? | 0:22:00 | 0:22:03 | |
-Have you got evidence that it was dissolved? -No. | 0:22:03 | 0:22:06 | |
Have you got your dissolution paperwork? No? | 0:22:06 | 0:22:08 | |
Mr Monger seems vague on the details, | 0:22:09 | 0:22:12 | |
so Lawrence fills him in. | 0:22:12 | 0:22:14 | |
I'll tell you what it's about cos we've got notes here. | 0:22:14 | 0:22:16 | |
Hire of four generators at different sites in Kent and Surrey, | 0:22:16 | 0:22:20 | |
court costs, interest and returned cheque fees. | 0:22:20 | 0:22:23 | |
So, you've obviously bounced cheques on him, | 0:22:23 | 0:22:25 | |
so you can't say you don't know what it's all about, I'm afraid. | 0:22:25 | 0:22:29 | |
Mr Monger now says he does know about the case, | 0:22:29 | 0:22:32 | |
but that he knew the claimant company under a different name. | 0:22:32 | 0:22:35 | |
He says he thought the court case against him had been dropped. | 0:22:35 | 0:22:38 | |
Have you got paperwork to that effect? | 0:22:38 | 0:22:40 | |
Do you want to see if you can find that? | 0:22:42 | 0:22:44 | |
The man disappears inside to look for his court documents. | 0:22:46 | 0:22:49 | |
In the meantime, Lawrence checks the status | 0:22:49 | 0:22:51 | |
of Mid Kent Generators on the internet. | 0:22:51 | 0:22:54 | |
Oh, no, it's not dissolved. The company's house is still live. | 0:22:55 | 0:22:59 | |
When Mr Monger returns, he says he can't find the paperwork, | 0:23:00 | 0:23:04 | |
but is still adamant that the company has ceased trading | 0:23:04 | 0:23:07 | |
three weeks ago and has no assets. | 0:23:07 | 0:23:09 | |
The only thing here is an old VW Golf | 0:23:11 | 0:23:14 | |
that probably doesn't belong to the company, | 0:23:14 | 0:23:16 | |
and certainly isn't worth enough to cover the seven grand he owes. | 0:23:16 | 0:23:20 | |
Getting nowhere, Lawrence decides to give the man some time | 0:23:21 | 0:23:24 | |
to prove his side of the story. | 0:23:24 | 0:23:26 | |
Right, well, I'll give you that. | 0:23:26 | 0:23:28 | |
-It's got my contact details on it... -Yeah. -..down the bottom there. -OK. | 0:23:28 | 0:23:31 | |
You need to send any evidence you've got with regards to assets, | 0:23:31 | 0:23:36 | |
what have you. | 0:23:36 | 0:23:37 | |
OK, I'll give you five days to get that sorted. OK? | 0:23:37 | 0:23:40 | |
-Thank you. -Bye-bye. | 0:23:40 | 0:23:43 | |
But Lawrence isn't done with Mid Kent Generators | 0:23:44 | 0:23:47 | |
for today just yet. | 0:23:47 | 0:23:49 | |
He's not sure he's getting the full story | 0:23:49 | 0:23:51 | |
and wants to make some further investigations. | 0:23:51 | 0:23:54 | |
It was all very evasive. | 0:23:54 | 0:23:55 | |
He's saying the company's liquidated, which it isn't. | 0:23:55 | 0:23:59 | |
He has no assets, no money. He can't evidence any of that at the moment. | 0:23:59 | 0:24:03 | |
Mr Monger might not have given much away, | 0:24:03 | 0:24:06 | |
but he did provide an address which he says his company traded from. | 0:24:06 | 0:24:10 | |
What he doesn't know is that Lawrence's notes also include | 0:24:10 | 0:24:13 | |
a second address, which he didn't mention. | 0:24:13 | 0:24:15 | |
Although it's a 50-mile round trip, Lawrence wants to check them out, | 0:24:17 | 0:24:21 | |
starting with the address that Mr Monger didn't volunteer. | 0:24:21 | 0:24:25 | |
There we go. | 0:24:25 | 0:24:26 | |
The address leads them to a trading estate, | 0:24:26 | 0:24:28 | |
but the unit in question seems to have someone else's name on it. | 0:24:28 | 0:24:32 | |
Yeah, that's not it. | 0:24:32 | 0:24:34 | |
That's an empty unit being refurbished, isn't it? | 0:24:34 | 0:24:37 | |
He's gone from here. | 0:24:38 | 0:24:39 | |
But we now know it's definitely not here. | 0:24:39 | 0:24:43 | |
So far, the man's story is holding up | 0:24:43 | 0:24:45 | |
and the road trip might be a waste of time. | 0:24:45 | 0:24:48 | |
Still, they head to the second address - | 0:24:48 | 0:24:50 | |
the one Mr Monger did give them - hoping for better luck. | 0:24:50 | 0:24:54 | |
-All right, at the back. -The end one. | 0:24:54 | 0:24:55 | |
When they arrived, | 0:24:55 | 0:24:57 | |
Lawrence immediately spots something suspicious. | 0:24:57 | 0:25:00 | |
Got milk. | 0:25:00 | 0:25:02 | |
There's fresh milk at the door. | 0:25:02 | 0:25:04 | |
And there's only one day's worth of post there. | 0:25:04 | 0:25:07 | |
He's coming here. | 0:25:07 | 0:25:08 | |
And the milkman wouldn't keep delivering. | 0:25:08 | 0:25:11 | |
If he sees an empty unit and doesn't get paid, | 0:25:11 | 0:25:14 | |
he's not going to keep coming here and delivering milk. | 0:25:14 | 0:25:16 | |
If he's not actually trading out of here, | 0:25:16 | 0:25:19 | |
he's certainly coming back here on a fairly regular basis, I would say, | 0:25:19 | 0:25:23 | |
and there could well be some assets in there. | 0:25:23 | 0:25:26 | |
Although there's nothing valuable visible through the windows, | 0:25:29 | 0:25:33 | |
Lawrence needs to know for sure, | 0:25:33 | 0:25:35 | |
so he goes on the hunt for more evidence. | 0:25:35 | 0:25:37 | |
Mid Kent Generators - is he still running out of next door? | 0:25:39 | 0:25:42 | |
The man in the neighbouring unit says that they have indeed gone. | 0:25:42 | 0:25:46 | |
All right. Cheers. | 0:25:46 | 0:25:48 | |
It sounds like the company has stopped trading, | 0:25:48 | 0:25:50 | |
just like Mr Monger said, | 0:25:50 | 0:25:52 | |
but Lawrence isn't giving up altogether | 0:25:52 | 0:25:54 | |
on the hope of finding something. | 0:25:54 | 0:25:56 | |
He may not be running out of here, | 0:25:56 | 0:25:59 | |
but, you know, three weeks, sold all his assets? | 0:25:59 | 0:26:03 | |
It's unlikely. | 0:26:03 | 0:26:04 | |
But in the end, Lawrence never needs to discover | 0:26:07 | 0:26:10 | |
whether the company still has any assets. | 0:26:10 | 0:26:12 | |
Their visit to Mr Monger earlier | 0:26:12 | 0:26:14 | |
appears to have prompted him into action. | 0:26:14 | 0:26:16 | |
Soon afterwards, he enters a payment plan | 0:26:16 | 0:26:18 | |
in order to clear his debt to the supplier. | 0:26:18 | 0:26:21 | |
Mr Monger told us that at the time of the sheriffs' visit, | 0:26:26 | 0:26:29 | |
he believed the court case against Mid Kent Generators | 0:26:29 | 0:26:32 | |
had been discontinued. | 0:26:32 | 0:26:34 | |
He says the company didn't have any assets | 0:26:34 | 0:26:36 | |
and was being dissolved, | 0:26:36 | 0:26:38 | |
but the process hadn't yet completed. | 0:26:38 | 0:26:41 | |
And he says... | 0:26:41 | 0:26:42 | |
Sheriffs are now officially known as High Court enforcement agents | 0:26:50 | 0:26:53 | |
and they'll collect the money you're owed. | 0:26:53 | 0:26:56 | |
My job is to collect in full or remove goods. | 0:26:56 | 0:26:59 | |
They've got more powers of entry than bailiffs... | 0:26:59 | 0:27:02 | |
We don't have to take any notice of your security protocol, I'm afraid. | 0:27:02 | 0:27:05 | |
..and there's no limit on the size of the debts they can pursue. | 0:27:05 | 0:27:08 | |
£1.6 million. | 0:27:08 | 0:27:10 | |
Their fees are set by the government, | 0:27:10 | 0:27:13 | |
which debtors have to pay on top of what they already owe. | 0:27:13 | 0:27:16 | |
Thank you very much. See you later. | 0:27:16 | 0:27:18 | |
If the sheriffs can't recover any of your money, | 0:27:18 | 0:27:21 | |
there's a fee of £75 plus VAT. | 0:27:21 | 0:27:24 | |
All too often, the sheriffs deal with cases | 0:27:32 | 0:27:34 | |
where there's more than one company trading from the same address. | 0:27:34 | 0:27:38 | |
Debts owed by companies like these | 0:27:38 | 0:27:40 | |
are among the hardest for the sheriffs to collect, | 0:27:40 | 0:27:43 | |
as it can be difficult to determine which business owns the assets. | 0:27:43 | 0:27:47 | |
In Manchester, Sheriff Alan Pennington | 0:27:47 | 0:27:49 | |
is about to become embroiled in just such a case. | 0:27:49 | 0:27:52 | |
Yeah, I'm off to serve a High Court writ. | 0:27:52 | 0:27:54 | |
The company's called Sal-Ford & Vauxhall Limited. | 0:27:54 | 0:27:59 | |
Sal-Ford & Vauxhall, | 0:27:59 | 0:28:01 | |
which has no connection to the car manufacturer Vauxhall, | 0:28:01 | 0:28:04 | |
owes £2,500, but the chances of getting paid aren't looking good. | 0:28:04 | 0:28:09 | |
The company has applied to be dissolved. | 0:28:09 | 0:28:12 | |
Alan has been to visit once already, but found it shut. | 0:28:12 | 0:28:16 | |
We did leave a letter at the first instance. | 0:28:16 | 0:28:18 | |
We've had no reply from that letter. | 0:28:18 | 0:28:20 | |
Whether they've actually been back to the premises | 0:28:20 | 0:28:23 | |
since we went the first time, I'm unsure, | 0:28:23 | 0:28:25 | |
but it's one of those cases where we need to really make contact | 0:28:25 | 0:28:29 | |
to try and get this resolved for the claimant. | 0:28:29 | 0:28:31 | |
That claimant is lifelong mechanic Dilwyn Stoole | 0:28:33 | 0:28:37 | |
from Newport in South Wales. | 0:28:37 | 0:28:39 | |
He came into contact with Sal-Ford & Vauxhall | 0:28:39 | 0:28:41 | |
when he was looking for a new engine | 0:28:41 | 0:28:43 | |
for a second-hand car he was fixing up. | 0:28:43 | 0:28:46 | |
I bought a Fiesta which had an engine problem. | 0:28:46 | 0:28:48 | |
It was overheating, so, obviously, we had to replace the engine, | 0:28:48 | 0:28:51 | |
so I thought, "Well, I'll put a nice, low-mileage engine in | 0:28:51 | 0:28:54 | |
"and it'll last me a few years." | 0:28:54 | 0:28:56 | |
To find the engine he wanted, he posted on internet forums | 0:28:56 | 0:28:59 | |
and received a number of offers, | 0:28:59 | 0:29:01 | |
but one particular engine stood out - | 0:29:01 | 0:29:03 | |
from a dealer based in the Manchester area. | 0:29:03 | 0:29:06 | |
31,000 miles. Came out of a very modern vehicle. | 0:29:06 | 0:29:10 | |
Despite having lower quotes, I picked Sal-Ford & Vauxhall | 0:29:10 | 0:29:14 | |
because they promised me this engine was a low-mileage, | 0:29:14 | 0:29:16 | |
clean, tidy engine. | 0:29:16 | 0:29:18 | |
Dilwyn paid £705 to Sal-Ford & Vauxhall for a new engine | 0:29:18 | 0:29:23 | |
in exchange for his old one, | 0:29:23 | 0:29:24 | |
and within a few days, a van arrived with the new engine. | 0:29:24 | 0:29:28 | |
The minute he dropped the pallet on the floor | 0:29:28 | 0:29:30 | |
and I took off the wrapping, the engine was in a dreadful state. | 0:29:30 | 0:29:33 | |
The sump was smashed. There were parts of the engine broke. | 0:29:33 | 0:29:36 | |
I've taken a video which proves the problems. | 0:29:36 | 0:29:38 | |
-ON VIDEO: -'The gold plug is snapped in the block | 0:29:38 | 0:29:41 | |
'and the injector is totally loose.' | 0:29:41 | 0:29:43 | |
There was no vacuum pump on it. | 0:29:43 | 0:29:45 | |
'This engine supposedly has done 30,000 miles | 0:29:45 | 0:29:49 | |
'and this is a clutch we've taken out of it, | 0:29:49 | 0:29:51 | |
'and as you can see, it's on the rivets.' | 0:29:51 | 0:29:54 | |
I honestly think this engine had done 130,000 miles. | 0:29:54 | 0:29:57 | |
It was almost a scrap engine. | 0:29:57 | 0:29:59 | |
It really wasn't the engine that these people had promised me. | 0:29:59 | 0:30:02 | |
Dilwyn wasted no time in ringing up Sal-Ford & Vauxhall to complain | 0:30:02 | 0:30:06 | |
and spoke to a woman there. | 0:30:06 | 0:30:08 | |
The initial response was, "Oh, we must have sent you the wrong engine. | 0:30:08 | 0:30:11 | |
"We're just a depot here. | 0:30:11 | 0:30:13 | |
"Where the engine was was a different building." | 0:30:13 | 0:30:15 | |
And I said, "Well, I was really disappointed | 0:30:15 | 0:30:17 | |
"and rejecting the engine." | 0:30:17 | 0:30:19 | |
I told her straight, "This isn't the engine we talked about | 0:30:19 | 0:30:24 | |
"and, you know, I don't want it." | 0:30:24 | 0:30:26 | |
Dilwyn thought the dealer would send him a complete replacement, | 0:30:26 | 0:30:30 | |
and sure enough, a few days later, there was a delivery, | 0:30:30 | 0:30:32 | |
but it wasn't what he was expecting. | 0:30:32 | 0:30:35 | |
On the Wednesday or the Thursday, some parts arrived, | 0:30:35 | 0:30:38 | |
which were the parts I'd described to her as being broken. | 0:30:38 | 0:30:40 | |
I immediately got on the phone to her and said, | 0:30:40 | 0:30:42 | |
you know, that wasn't enough. I needed for the engine to go back. | 0:30:42 | 0:30:46 | |
After a few days of bickering and barking, | 0:30:46 | 0:30:48 | |
she promised that the engine would be picked back up. | 0:30:48 | 0:30:51 | |
A week later, it hadn't been. | 0:30:51 | 0:30:53 | |
And that was the start of a pattern which kept repeating. | 0:30:54 | 0:30:58 | |
Another week went by, the engine hadn't been picked up. | 0:30:58 | 0:31:01 | |
Back on the phone again. | 0:31:01 | 0:31:02 | |
She explained there was another problem - | 0:31:02 | 0:31:04 | |
the van wouldn't come down the lane. | 0:31:04 | 0:31:06 | |
The excuses Sal-Ford & Vauxhall made were absolutely ridiculous. | 0:31:06 | 0:31:09 | |
In the end, the woman at Sal-Ford & Vauxhall | 0:31:09 | 0:31:12 | |
came up with a new solution. | 0:31:12 | 0:31:14 | |
She said the best thing to do would be to send it back at my expense. | 0:31:14 | 0:31:18 | |
-I said, "Well, at my expense?" -HE LAUGHS | 0:31:18 | 0:31:20 | |
And she said, "Yeah, it's not a problem. | 0:31:20 | 0:31:23 | |
"We'll refund you with the full refund. | 0:31:23 | 0:31:26 | |
"We'll give you the cost of whatever it cost | 0:31:26 | 0:31:28 | |
"to send the engine back," which I did. | 0:31:28 | 0:31:31 | |
Dilwyn was now £755 down | 0:31:31 | 0:31:35 | |
and still didn't have a working engine for his van. | 0:31:35 | 0:31:37 | |
Eventually, a cheque arrived from Sal-Ford & Vauxhall, | 0:31:37 | 0:31:40 | |
but for just £250, so Dilwyn refused to cash it, | 0:31:40 | 0:31:45 | |
holding out for the full refund he'd been promised. | 0:31:45 | 0:31:48 | |
I was really, really polite. I wasn't going to wind anybody up. | 0:31:48 | 0:31:51 | |
I wanted somebody to help me, | 0:31:51 | 0:31:52 | |
but I was just fobbed off week after week after week. | 0:31:52 | 0:31:55 | |
It was promises and the engine wasn't forthcoming. | 0:31:55 | 0:31:58 | |
It was never going to come. | 0:31:58 | 0:32:00 | |
So, I'm probably into this the best part of a grand now. | 0:32:00 | 0:32:02 | |
I'm thinking, "Whatever. Now I've got to go all the way." | 0:32:02 | 0:32:05 | |
So, I did. | 0:32:05 | 0:32:07 | |
Dilwyn filed a claim against Sal-Ford & Vauxhall | 0:32:07 | 0:32:09 | |
in the County Court. | 0:32:09 | 0:32:10 | |
It's something he'd never done before | 0:32:10 | 0:32:12 | |
and was pleasantly surprised by the process. | 0:32:12 | 0:32:16 | |
It's so easy to do that. | 0:32:16 | 0:32:17 | |
On a computer, it takes a couple of hours. | 0:32:17 | 0:32:19 | |
Don't ever be afraid to take anybody to County Court. | 0:32:19 | 0:32:22 | |
But while winning the case against the dealer in court | 0:32:22 | 0:32:24 | |
proved to be easy... | 0:32:24 | 0:32:26 | |
They didn't even turn up. They had no defence. | 0:32:26 | 0:32:28 | |
They didn't even bother going to court. | 0:32:28 | 0:32:30 | |
..getting the money back wasn't. | 0:32:30 | 0:32:32 | |
I won by default. They've lost the case | 0:32:32 | 0:32:34 | |
and they're still not forthcoming with the money, | 0:32:34 | 0:32:37 | |
so I'm really annoyed to think that this guy has supplied me | 0:32:37 | 0:32:40 | |
with an engine that wasn't what he said it was. | 0:32:40 | 0:32:43 | |
He's taken my money, | 0:32:43 | 0:32:44 | |
he's made me send it back at my expense | 0:32:44 | 0:32:47 | |
and now he's doing a runner. | 0:32:47 | 0:32:48 | |
And that's why the next step for Dilwyn | 0:32:48 | 0:32:51 | |
has been to enlist the help of the sheriffs. | 0:32:51 | 0:32:53 | |
You can ignore letters. | 0:32:53 | 0:32:54 | |
You can't ignore someone who's there with an order | 0:32:54 | 0:32:57 | |
and a bit of authority, you know, so... | 0:32:57 | 0:33:00 | |
I've seen the programmes and I've watched the sheriffs in action | 0:33:00 | 0:33:02 | |
and I'm still hoping that | 0:33:02 | 0:33:04 | |
the sheriffs can go in there and retrieve my money, yes. | 0:33:04 | 0:33:06 | |
Sheriff Alan Pennington is en route to Sal-Ford & Vauxhall, | 0:33:17 | 0:33:20 | |
and after his previous visit, has got some idea of what to expect. | 0:33:20 | 0:33:25 | |
It presents itself as a very large area | 0:33:25 | 0:33:28 | |
of scrap cars and metal. | 0:33:28 | 0:33:30 | |
Both main gates to the premises were padlocked. | 0:33:30 | 0:33:34 | |
As the company has applied for dissolution, | 0:33:34 | 0:33:37 | |
it might no longer be trading, | 0:33:37 | 0:33:39 | |
but there are some indications it's not all over just yet. | 0:33:39 | 0:33:43 | |
I spoke to a neighbour from a local business | 0:33:43 | 0:33:46 | |
who basically said they come and go. | 0:33:46 | 0:33:48 | |
They're not always there each day. They arrive at different times. | 0:33:48 | 0:33:52 | |
Alan's determined to get Dilwyn's money back | 0:33:52 | 0:33:55 | |
before the company dissolution is completed | 0:33:55 | 0:33:57 | |
and its assets are gone, but will today be his day? | 0:33:57 | 0:34:01 | |
Looks like the gates are padlocked again. | 0:34:01 | 0:34:03 | |
Or maybe they're not. Let's just have a quick look. | 0:34:07 | 0:34:11 | |
It's open. | 0:34:14 | 0:34:15 | |
The gates are open after all, so Alan is allowed to go in. | 0:34:15 | 0:34:19 | |
Hello? | 0:34:19 | 0:34:20 | |
Hello? | 0:34:22 | 0:34:24 | |
At first, there's no sign of life, | 0:34:24 | 0:34:26 | |
but then a man appears, keeping his back to our camera. | 0:34:26 | 0:34:29 | |
Oh, hello, sir. Looking for Mr Khan. | 0:34:29 | 0:34:32 | |
Mr Khan. | 0:34:34 | 0:34:36 | |
This is Sal-Ford & Vauxhall Limited, yeah? | 0:34:40 | 0:34:42 | |
Can you get him on the phone for me? | 0:34:45 | 0:34:47 | |
I'm from the High Court. I've got a High Court writ. | 0:34:47 | 0:34:50 | |
Thank you. | 0:34:52 | 0:34:53 | |
Although Dilwyn applied for a writ | 0:34:53 | 0:34:55 | |
in the name of Sal-Ford & Vauxhall Limited, | 0:34:55 | 0:34:57 | |
the company's full name is Sal-Ford & Vauxhall Spares Limited. | 0:34:57 | 0:35:01 | |
-Mr Khan is its owner. -Is he coming, bud? | 0:35:01 | 0:35:03 | |
Is he coming? | 0:35:05 | 0:35:06 | |
Thank you. | 0:35:06 | 0:35:08 | |
Alan's on the phone when Mr Khan arrives. | 0:35:08 | 0:35:10 | |
I'll explain to you in a minute, sir. | 0:35:13 | 0:35:15 | |
Mr Khan asks our cameraman to leave. | 0:35:17 | 0:35:20 | |
Put the camera down. | 0:35:20 | 0:35:21 | |
He tells Alan the business here is a different company | 0:35:22 | 0:35:25 | |
and he's got the documents to prove it. | 0:35:25 | 0:35:28 | |
He then marches him off the premises. | 0:35:29 | 0:35:32 | |
-You go and get me your proof. -I will. | 0:35:51 | 0:35:53 | |
Obstructing the work of a High Court enforcement agent | 0:35:53 | 0:35:55 | |
is illegal and Alan gets straight on the phone. | 0:35:55 | 0:35:58 | |
Hello, sir. My name's Mr Pennington from the High Court Sheriffs Office. | 0:36:00 | 0:36:04 | |
Can I have the police, please? | 0:36:04 | 0:36:05 | |
It's 1A Sutherland Street. | 0:36:08 | 0:36:10 | |
Meanwhile, Mr Khan walks off. | 0:36:10 | 0:36:12 | |
Just basically told me to get out of the property | 0:36:13 | 0:36:16 | |
and for my own safety, I did that, but he manhandled me out. | 0:36:16 | 0:36:19 | |
Thanks very much. Thanks for your time. Bye-bye. Bye. | 0:36:21 | 0:36:24 | |
And Alan isn't impressed by Mr Khan's behaviour. | 0:36:24 | 0:36:27 | |
He wasn't prepared to listen to me. | 0:36:27 | 0:36:29 | |
He was being abusive and basically escorted me out, | 0:36:29 | 0:36:32 | |
manhandling me to the gate. | 0:36:32 | 0:36:34 | |
He's then left | 0:36:34 | 0:36:36 | |
and there are two other people still in the property. | 0:36:36 | 0:36:38 | |
I've called for the police cos as far as I'm concerned, | 0:36:38 | 0:36:41 | |
I've been assaulted whilst doing my duty, | 0:36:41 | 0:36:43 | |
and whether we speak to Mr Khan today again, I'm not sure. | 0:36:43 | 0:36:48 | |
The company which sold Dilwyn the duff engine | 0:36:48 | 0:36:50 | |
is based at this scrapyard, | 0:36:50 | 0:36:52 | |
but it sounds like Mr Khan might have a second company here too. | 0:36:52 | 0:36:56 | |
Finding out whether any assets belong to the debtor - | 0:36:56 | 0:36:59 | |
Sal-Ford & Vauxhall - could be tricky. | 0:36:59 | 0:37:02 | |
Now Mr Khan's returned brandishing some paperwork. | 0:37:02 | 0:37:06 | |
I'll speak to you, Mr Khan, when the police arrive, OK? | 0:37:06 | 0:37:09 | |
-Take my number. -You've assaulted... -I assaulted nobody. -Yes, you have. | 0:37:09 | 0:37:13 | |
No, I haven't. I asked you to leave the premises. | 0:37:13 | 0:37:15 | |
You've assaulted me, manhandled me. | 0:37:15 | 0:37:16 | |
You've assaulted me and manhandled me out of the premises. | 0:37:16 | 0:37:19 | |
-I escorted you out. -No, you didn't. -It's a dangerous place, mate. | 0:37:19 | 0:37:22 | |
You can't be in there. That's why the gate's shut. | 0:37:22 | 0:37:24 | |
It's a dangerous place where you are, Mr Khan, | 0:37:24 | 0:37:26 | |
because you assaulted me | 0:37:26 | 0:37:28 | |
-and forced me out of the premises. -I barely touched you. | 0:37:28 | 0:37:30 | |
Alan doesn't want to speak to Mr Khan without the police present, | 0:37:30 | 0:37:34 | |
but they still haven't arrived and Mr Khan's come back for more. | 0:37:34 | 0:37:38 | |
-You opened that gate and walked in. -That's right. It wasn't locked. | 0:37:38 | 0:37:41 | |
-You're not allowed to do that. -I'm entitled to move in. | 0:37:41 | 0:37:44 | |
-If it's open, I'll walk in peacefully. -It's a dangerous place. | 0:37:44 | 0:37:47 | |
You've come to the wrong place. | 0:37:47 | 0:37:48 | |
I even told you you have the wrong place | 0:37:48 | 0:37:50 | |
and I've asked you nicely, | 0:37:50 | 0:37:52 | |
"Come to my office and we can speak about this," but no. | 0:37:52 | 0:37:55 | |
What's all that about? I've got things to do. | 0:37:55 | 0:37:58 | |
-Leave, then. -I'm telling you, take my number, give me a call. | 0:37:58 | 0:38:01 | |
No, I'm going to deal with you here. | 0:38:01 | 0:38:03 | |
-Right, there's the stuff you need. -Let's see. -OK? | 0:38:03 | 0:38:07 | |
Mr Khan hands over paperwork relating to his second company - | 0:38:07 | 0:38:11 | |
Sal-Ford Auto Spares Limited - | 0:38:11 | 0:38:13 | |
including invoices for some of the items in the yard. | 0:38:13 | 0:38:16 | |
There's an invoice for Sal-Ford Auto Spares. | 0:38:16 | 0:38:19 | |
That's the company here. | 0:38:19 | 0:38:20 | |
Everything in there is owned by that company. | 0:38:20 | 0:38:23 | |
So, if you go and touch anything, it's going to be illegal, isn't it? | 0:38:23 | 0:38:26 | |
OK? Thank you very much. Thank you. | 0:38:26 | 0:38:29 | |
Thank you. Goodbye. | 0:38:29 | 0:38:31 | |
With that, Mr Khan makes his exit. | 0:38:32 | 0:38:35 | |
You've got my number. | 0:38:35 | 0:38:37 | |
The gates to the yard are locked and the police never turned up, | 0:38:37 | 0:38:41 | |
which means Alan's hands are tied. | 0:38:41 | 0:38:43 | |
There's nothing we can do at this stage. | 0:38:43 | 0:38:45 | |
I've only gone in the premises this morning because the gates were open. | 0:38:45 | 0:38:48 | |
Those gates have now been locked | 0:38:48 | 0:38:50 | |
and I don't have right of access unless the court allow me, | 0:38:50 | 0:38:53 | |
so I'll take direction from the office | 0:38:53 | 0:38:55 | |
over the next few weeks and we go from there, really. | 0:38:55 | 0:38:59 | |
The sheriffs now know this case is going to be tough to enforce. | 0:38:59 | 0:39:03 | |
It's likely Sal-Ford & Vauxhall Spares Limited | 0:39:03 | 0:39:05 | |
has few, if any, assets left. | 0:39:05 | 0:39:08 | |
Also, as Dilwyn didn't use the company's full name | 0:39:09 | 0:39:12 | |
when he took them to court, | 0:39:12 | 0:39:14 | |
the sheriffs are now concerned the debtor will use that | 0:39:14 | 0:39:16 | |
as yet another excuse not to pay. | 0:39:16 | 0:39:18 | |
They've advised Dilwyn to apply for a new writ, | 0:39:20 | 0:39:22 | |
but instead, he's decided to let the matter go. | 0:39:22 | 0:39:25 | |
It was disappointing. Just annoyed to think | 0:39:27 | 0:39:29 | |
this man has got away with what he's got away with. | 0:39:29 | 0:39:32 | |
Although Mr Khan | 0:39:32 | 0:39:33 | |
remains the owner of Sal-Ford & Vauxhall Spares Limited, | 0:39:33 | 0:39:36 | |
he told us that... | 0:39:36 | 0:39:37 | |
In North London, Ken is on his way to a heavy-duty job. | 0:39:55 | 0:39:58 | |
He's chasing a debt owed by a company | 0:39:58 | 0:40:01 | |
specialising in construction machinery. | 0:40:01 | 0:40:04 | |
We're going to Hunter Plant Hire Limited. | 0:40:04 | 0:40:06 | |
Hunter Plant Hire has tried to sue a demolition company | 0:40:06 | 0:40:10 | |
for unpaid invoices, but the case was dismissed. | 0:40:10 | 0:40:13 | |
They were ordered to pay their opponents' legal costs, | 0:40:13 | 0:40:16 | |
but haven't, so now it's down to Ken to collect. | 0:40:16 | 0:40:19 | |
This one is quite a chunky one. | 0:40:19 | 0:40:22 | |
Around about 14 and a half grand after our fees. | 0:40:22 | 0:40:26 | |
Nevertheless, he's hopeful of finding enough assets to cover it. | 0:40:28 | 0:40:32 | |
Should be plenty of stuff there, I would imagine. | 0:40:32 | 0:40:34 | |
Heavy plant, for one. | 0:40:34 | 0:40:36 | |
Small office, loads of plant machinery. | 0:40:37 | 0:40:39 | |
When he arrives, it's just as he imagined. | 0:40:40 | 0:40:43 | |
And here we are. | 0:40:44 | 0:40:47 | |
Ken heads into the office. | 0:40:47 | 0:40:48 | |
-Hello. -Hello. | 0:40:51 | 0:40:52 | |
Hello. I need to speak to the person in charge. | 0:40:52 | 0:40:54 | |
PHONE RINGS The boss has made an appearance... | 0:40:54 | 0:40:58 | |
Hello, sir. | 0:40:58 | 0:40:59 | |
..so Ken explains he's here with a writ. | 0:40:59 | 0:41:02 | |
It's regarding a judgment against Hunter Plant Hire. | 0:41:02 | 0:41:04 | |
It was for £12,500, | 0:41:04 | 0:41:08 | |
which has now gone up, with our fees. | 0:41:08 | 0:41:11 | |
But the boss has a different take on events. | 0:41:11 | 0:41:13 | |
The boss asks our cameraman to leave. | 0:41:22 | 0:41:25 | |
Ken remains inside to negotiate. | 0:41:30 | 0:41:33 | |
Shortly afterwards, he comes outside to fill us in. | 0:41:34 | 0:41:38 | |
Well, the MD seems to think that he's owed £18,000 | 0:41:38 | 0:41:42 | |
as opposed to he owes them originally £12,500. | 0:41:42 | 0:41:48 | |
However, I told him the judgment is against themselves | 0:41:48 | 0:41:52 | |
and we will remove goods straightaway | 0:41:52 | 0:41:55 | |
should he not pay any money. | 0:41:55 | 0:41:57 | |
And by goods, he really does mean the big metal stuff in the yard. | 0:41:57 | 0:42:01 | |
We would hire a specialist low-loader company | 0:42:01 | 0:42:04 | |
that specialise in removing these big diggers | 0:42:04 | 0:42:07 | |
and take one of them away. | 0:42:07 | 0:42:09 | |
I think he's going to pay | 0:42:09 | 0:42:11 | |
because there's no way he's going to want to lose one of his diggers. | 0:42:11 | 0:42:15 | |
Those diggers on their own are worth in excess of £50,000, | 0:42:15 | 0:42:19 | |
and he won't want that at all. | 0:42:19 | 0:42:21 | |
I think he'll pay. | 0:42:21 | 0:42:22 | |
With the law on his side and plenty of assets here, | 0:42:23 | 0:42:26 | |
Ken has every reason to be confident, | 0:42:26 | 0:42:28 | |
but there are no guarantees in this business. | 0:42:28 | 0:42:31 | |
A short while later, he emerges from the office. | 0:42:33 | 0:42:37 | |
So, has he secured payment? | 0:42:37 | 0:42:39 | |
The upshot was he paid half the debt, which is £7,126, | 0:42:39 | 0:42:44 | |
and he's signed a controlled goods agreement | 0:42:44 | 0:42:47 | |
to a piece of plant equipment and office equipment there, | 0:42:47 | 0:42:50 | |
to pay in full within 14 days. | 0:42:50 | 0:42:52 | |
That means, if he doesn't, | 0:42:52 | 0:42:54 | |
the sheriffs will be back to take the goods. | 0:42:54 | 0:42:57 | |
He really didn't want to pay it. | 0:42:57 | 0:43:00 | |
Paid it in the end, and all in all, good result. | 0:43:00 | 0:43:03 | |
The MD paid the rest of the balance as promised | 0:43:04 | 0:43:07 | |
and the demolition firm have got the money they were owed. | 0:43:07 | 0:43:10 |