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Think about it - what would you do if you had a bad run of luck? | 0:00:02 | 0:00:05 | |
The chances are that you'd end up turning to government agencies | 0:00:05 | 0:00:09 | |
for a bit of help. | 0:00:09 | 0:00:10 | |
I've actually needed state benefits. | 0:00:10 | 0:00:13 | |
At that time, if I hadn't have had them, I would have really suffered. | 0:00:13 | 0:00:16 | |
Benefits should go to people who really are in need | 0:00:16 | 0:00:18 | |
and who cannot pay their bills. | 0:00:18 | 0:00:21 | |
Here in the UK, millions of us need to ask for help every year | 0:00:21 | 0:00:25 | |
in the form of benefits, legal aid and health care. | 0:00:25 | 0:00:28 | |
But there are some people who are out there to cheat the system | 0:00:28 | 0:00:32 | |
out of as much as they can. | 0:00:32 | 0:00:34 | |
If you're taking money from what people what genuinely need it - not good. | 0:00:34 | 0:00:38 | |
People have stolen a lot of money from the system. | 0:00:38 | 0:00:40 | |
If they get caught it's a fair cop. | 0:00:40 | 0:00:43 | |
But those people how are trying to get rich from the public purse | 0:00:43 | 0:00:46 | |
are now being sniffed out by investigators | 0:00:46 | 0:00:49 | |
who want to make sure that as much money as possible | 0:00:49 | 0:00:51 | |
is available to those who need it. | 0:00:51 | 0:00:54 | |
This is the world of Saints And Scroungers. | 0:00:54 | 0:00:57 | |
Coming up, the scroungers who try to fiddle the system. | 0:01:01 | 0:01:04 | |
One man claiming benefits, despite receiving student grants, | 0:01:05 | 0:01:09 | |
tries to wriggle out of paying his dues. | 0:01:09 | 0:01:12 | |
Mr Nwadei didn't really want to answer any questions. | 0:01:12 | 0:01:15 | |
He was quite evasive in his answers when he was challenged. | 0:01:15 | 0:01:17 | |
And a butcher bites off more than he can chew. | 0:01:17 | 0:01:20 | |
This was a serious attack on the VAT system | 0:01:20 | 0:01:23 | |
and that potentially could have defrauded the department | 0:01:23 | 0:01:27 | |
into millions and millions of pounds. | 0:01:27 | 0:01:30 | |
And those people who deserve the public's help. | 0:01:30 | 0:01:33 | |
After 11 years of helping to give a woman her independence back, | 0:01:33 | 0:01:36 | |
Labrador Reagan makes way for a new dog on the block. | 0:01:36 | 0:01:40 | |
They clipped Fletcher onto the side of my chair and it felt just right. | 0:01:40 | 0:01:45 | |
It felt like he'd been there with me forever. | 0:01:45 | 0:01:48 | |
Good boy! | 0:01:49 | 0:01:51 | |
Applying for work can be a really daunting process. | 0:01:53 | 0:01:57 | |
Filling out an application form is just like going back to school | 0:01:57 | 0:02:01 | |
and even worse is the interview - | 0:02:01 | 0:02:03 | |
that's like standing in front of the head teacher. | 0:02:03 | 0:02:05 | |
No wonder some people don't bother with the process at all. | 0:02:05 | 0:02:08 | |
They try something a bit different. | 0:02:08 | 0:02:11 | |
40-year-old Chukwuka Nwadei had hit hard times | 0:02:13 | 0:02:17 | |
because of unemployment. | 0:02:17 | 0:02:18 | |
He was living in East London in the London Borough of Newham, | 0:02:18 | 0:02:21 | |
which has a population of nearly 244,000 people | 0:02:21 | 0:02:25 | |
and like many of them, Nwadei was receiving a little bit of extra help. | 0:02:25 | 0:02:29 | |
For eight years, he'd claimed over £40,000 worth of housing benefits | 0:02:29 | 0:02:34 | |
from Newham Council | 0:02:34 | 0:02:35 | |
and £12,000 of Jobseeker's Allowance | 0:02:35 | 0:02:38 | |
from the Department for Work and Pensions. | 0:02:38 | 0:02:40 | |
But all that changed in April 2009 | 0:02:40 | 0:02:43 | |
when the National Fraud Initiative returned Newham Council's latest data matching results. | 0:02:43 | 0:02:49 | |
The National Fraud Initiative is organised by the Audit Commission | 0:02:49 | 0:02:53 | |
on behalf of most public sector bodies | 0:02:53 | 0:02:55 | |
and we basically submit all of our data biannually | 0:02:55 | 0:02:58 | |
and that data is matched. | 0:02:58 | 0:02:59 | |
The point of matching the data is to make sure that the records are consistent, | 0:02:59 | 0:03:03 | |
so that we know that people claiming benefits in our area | 0:03:03 | 0:03:06 | |
are entitled to those benefits | 0:03:06 | 0:03:07 | |
and they haven't got issues in other areas that should be declared to us. | 0:03:07 | 0:03:12 | |
So there's a gigantic database out there, designed to make sure | 0:03:12 | 0:03:16 | |
we're not fiddling the system. | 0:03:16 | 0:03:18 | |
Most of our information is held on computer, | 0:03:18 | 0:03:20 | |
so we have people's names, addresses, dates of birth, national insurance numbers | 0:03:20 | 0:03:25 | |
and we also have information relating to what their claim is | 0:03:25 | 0:03:28 | |
or what their benefit is. | 0:03:28 | 0:03:30 | |
Once all the information from the various departments has been put in the network, | 0:03:30 | 0:03:34 | |
the database can keep tabs on it and run searches that may highlight suspicious matches. | 0:03:34 | 0:03:40 | |
The computer system then compares it to other people's information and data | 0:03:40 | 0:03:45 | |
and then reports show where there are anomalies or issues of concern | 0:03:45 | 0:03:49 | |
and then they send that information back to us | 0:03:49 | 0:03:51 | |
so that we can look into it. | 0:03:51 | 0:03:52 | |
When the data matches come in, we go through them | 0:03:52 | 0:03:54 | |
and some of them are rated as a better match than others. | 0:03:54 | 0:03:58 | |
In this particular case, Nwadei was quite a high hit. | 0:03:58 | 0:04:01 | |
The Fraud Initiative data results linked Nwadei to student grants. | 0:04:01 | 0:04:06 | |
As far as Newham was concerned, he was unemployed | 0:04:06 | 0:04:08 | |
and struggling to find work, not a student with the finances to support himself. | 0:04:08 | 0:04:14 | |
In some circumstances, students can claim housing benefit | 0:04:14 | 0:04:17 | |
but in Nwadei's circumstances, he was not entitled to housing benefit | 0:04:17 | 0:04:20 | |
if he was a student. | 0:04:20 | 0:04:22 | |
Something didn't add up, so the team kick-started an investigation | 0:04:23 | 0:04:27 | |
and began by going back over Nwadei's benefit applications. | 0:04:27 | 0:04:30 | |
In relation to Nwadei's claim for benefit, | 0:04:34 | 0:04:36 | |
over the course of a number of years, | 0:04:36 | 0:04:37 | |
he's submitted a number of claims for housing benefit and council tax benefit. | 0:04:37 | 0:04:41 | |
Within those, he actually declared that he was not a student | 0:04:41 | 0:04:44 | |
and that he had no other income coming in at all, | 0:04:44 | 0:04:47 | |
other than that he was receiving from the Department of Work and Pensions. | 0:04:47 | 0:04:51 | |
So if Nwadei was in fact a student, he was blatantly lying on his applications. | 0:04:52 | 0:04:58 | |
In this claim form, the question is asked, "Are you or your partner a student?" | 0:04:58 | 0:05:01 | |
"By student we mean anyone who is attending a course of study at an educational establishment." | 0:05:01 | 0:05:06 | |
He checked the no box. | 0:05:06 | 0:05:08 | |
The team went through all the application forms | 0:05:08 | 0:05:11 | |
Nwadei had submitted to Newham over the eight-year claim period | 0:05:11 | 0:05:14 | |
and he denied being a student on all of them. | 0:05:14 | 0:05:17 | |
Now Rashid needed to find out whether it was a similar story with Nwadei's Income Support. | 0:05:17 | 0:05:22 | |
Given the allegation of fraud | 0:05:22 | 0:05:23 | |
and that he was claiming Jobseeker's Allowance | 0:05:23 | 0:05:26 | |
from the Department of Work and Pensions, | 0:05:26 | 0:05:28 | |
we approached them and asked them if they wanted to be involved in the investigation. | 0:05:28 | 0:05:31 | |
And the Department for Work and Pensions jumped right on board. | 0:05:32 | 0:05:35 | |
They informed us that Nwadei had claimed for Jobseeker's Allowance | 0:05:36 | 0:05:40 | |
from August 2003 | 0:05:40 | 0:05:41 | |
and for a number of years had submitted claim forms | 0:05:41 | 0:05:44 | |
stating that he had no other income | 0:05:44 | 0:05:46 | |
and that he was actively seeking work for that whole period. | 0:05:46 | 0:05:49 | |
The DWP had the same picture as Newham Council of Nwadei - | 0:05:49 | 0:05:53 | |
an unemployed man in need of benefits. | 0:05:53 | 0:05:57 | |
Nwadei was receiving £70 in housing benefit weekly | 0:05:57 | 0:06:00 | |
and £60 in Jobseeker's Allowance weekly. | 0:06:00 | 0:06:02 | |
That meant he was receiving £130 a week in benefits. | 0:06:02 | 0:06:06 | |
Having been over all the claim histories, | 0:06:06 | 0:06:09 | |
the Newham fraud investigators decided to speak to the Student Loans Company | 0:06:09 | 0:06:13 | |
who appeared on the data matching. | 0:06:13 | 0:06:16 | |
I've got here the Student Loans Company form that we requested from them | 0:06:16 | 0:06:20 | |
and it shows that in the academic year beginning 2004, | 0:06:20 | 0:06:24 | |
he was at the University of East London, doing civil engineering. | 0:06:24 | 0:06:27 | |
It also shows us the grants that he received for that course. | 0:06:27 | 0:06:30 | |
Civil engineering at the East London University - | 0:06:30 | 0:06:34 | |
well, that sounds like somebody who is attending a course of study at an educational establishment to me. | 0:06:34 | 0:06:40 | |
In fact, the Student Loans Company paperwork suggested | 0:06:40 | 0:06:43 | |
Nwadei only spent a year at the uni | 0:06:43 | 0:06:45 | |
before dropping out and going elsewhere. | 0:06:45 | 0:06:48 | |
The following academic year, he moved to London Metropolitan University | 0:06:48 | 0:06:52 | |
and moved to computing | 0:06:52 | 0:06:53 | |
and again, there's a breakdown each year | 0:06:53 | 0:06:56 | |
of how much money he got from them. | 0:06:56 | 0:06:58 | |
The record suggests that Nwadei had been at the London Met for four years | 0:06:58 | 0:07:02 | |
but the fraud team needed confirmation from the university. | 0:07:02 | 0:07:06 | |
They confirmed that he had been attending for several years | 0:07:06 | 0:07:09 | |
but eventually they'd thrown him off the course because he hadn't paid his tuition fees. | 0:07:09 | 0:07:13 | |
Thanks to the investigators' ability to access and trawl through | 0:07:14 | 0:07:19 | |
key information relating to Nwadei, | 0:07:19 | 0:07:21 | |
they were able to gather enough evidence to bring him in | 0:07:21 | 0:07:24 | |
to answer some rather awkward questions. | 0:07:24 | 0:07:27 | |
The first interview under caution was on 19th August 2009 | 0:07:30 | 0:07:33 | |
and that was based on the information we received from the Student Loans Company. | 0:07:33 | 0:07:37 | |
INVESTIGATOR SPEAKING | 0:07:37 | 0:07:39 | |
NWADEI SPEAKING | 0:07:42 | 0:07:46 | |
Yes, Nwadei was staying tight-lipped. | 0:08:15 | 0:08:17 | |
Investigators also challenged Nwadei about his various benefit forms. | 0:08:17 | 0:08:20 | |
All the declaration sections, | 0:08:20 | 0:08:22 | |
which accept responsibility for providing correct information, | 0:08:22 | 0:08:26 | |
had been signed. | 0:08:26 | 0:08:28 | |
Nwadei wasn't prepared to play the game. | 0:09:00 | 0:09:03 | |
He wanted to know what evidence the investigators had on him | 0:09:03 | 0:09:07 | |
and they were willing to share it. | 0:09:07 | 0:09:09 | |
It was Nwadei's right to cancel the interview | 0:09:52 | 0:09:55 | |
but the evidence was still suggesting he'd failed to tell the truth | 0:09:55 | 0:09:57 | |
on his benefit forms. | 0:09:57 | 0:10:00 | |
Later on, we'll find out the scale of this potential crime. | 0:10:00 | 0:10:05 | |
There could be a huge overpayment as a result of this. | 0:10:05 | 0:10:08 | |
For now, though, it's time to say farewell to the scroungers | 0:10:12 | 0:10:15 | |
that are pinching from the public pot | 0:10:15 | 0:10:17 | |
and say hello to those we call saints, | 0:10:17 | 0:10:19 | |
who do all they can to make sure others in need of support | 0:10:19 | 0:10:22 | |
and struggling to manage their lives get all the help they need. | 0:10:22 | 0:10:26 | |
This is my dog, Ozzie, | 0:10:29 | 0:10:30 | |
and although I love him, he is completely useless. | 0:10:30 | 0:10:32 | |
He only does a few things. | 0:10:32 | 0:10:35 | |
Ozzie! Ozzie! | 0:10:35 | 0:10:37 | |
Come here. Come here. | 0:10:37 | 0:10:39 | |
Come here. Sit. | 0:10:39 | 0:10:41 | |
He is a family pet | 0:10:43 | 0:10:44 | |
but there are some dogs who provide real independence for people. | 0:10:44 | 0:10:49 | |
They do everything from fetching and carrying | 0:10:49 | 0:10:51 | |
to checking if they're still breathing. | 0:10:51 | 0:10:54 | |
The good news is, he's not one of them. | 0:10:54 | 0:10:58 | |
Come on, Oz. | 0:10:59 | 0:11:01 | |
42-year-old Christine Mildenhall lives | 0:11:04 | 0:11:06 | |
with her 82-year-old mother Joyce. | 0:11:06 | 0:11:08 | |
She was born with cerebral palsy | 0:11:08 | 0:11:10 | |
and experienced both mobility and learning difficulties growing up. | 0:11:10 | 0:11:14 | |
But as a teenager, she was active and independent. | 0:11:15 | 0:11:17 | |
Her great passion was horses and she had a job at a local riding school. | 0:11:17 | 0:11:21 | |
I could ride. I was leading horses round. | 0:11:21 | 0:11:25 | |
I could do dressage. | 0:11:25 | 0:11:29 | |
Slowly, year by year, a bit more of my condition came out | 0:11:29 | 0:11:34 | |
until I was in pain every day, so I ended up in the wheelchair. | 0:11:34 | 0:11:39 | |
As Christine grew older she began to suffer from a disorder called dystonia, | 0:11:40 | 0:11:44 | |
which is linked to cerebral palsy | 0:11:44 | 0:11:46 | |
and which causes her severe cramping and spasms. | 0:11:46 | 0:11:49 | |
On top of this she also developed brittle asthma | 0:11:49 | 0:11:51 | |
and started having chronic attacks. | 0:11:51 | 0:11:54 | |
Christine was in and out of hospital and became reliant on benefits. | 0:11:54 | 0:11:58 | |
She received severe disablement allowance | 0:11:58 | 0:12:01 | |
and disability living allowance, as well as income support. | 0:12:01 | 0:12:04 | |
I've come to find out how Christine coped during these tough times. | 0:12:04 | 0:12:08 | |
Presumably, your mum's been there for you throughout your life. | 0:12:09 | 0:12:13 | |
I couldn't even go up the road on my own without my mum. | 0:12:13 | 0:12:16 | |
I couldn't even go to the shops. | 0:12:16 | 0:12:18 | |
If I dropped anything at home, | 0:12:18 | 0:12:21 | |
I had to wait until my mum came indoors to pick things up. | 0:12:21 | 0:12:25 | |
At night, my mum even had to have a baby monitor in my bedroom | 0:12:25 | 0:12:30 | |
and in her bedroom so that she knew that I was all right | 0:12:30 | 0:12:34 | |
and not ill in the night. | 0:12:34 | 0:12:36 | |
But as Joyce was getting older and suffering ill health herself, | 0:12:36 | 0:12:40 | |
she was finding it harder to look after Christine. | 0:12:40 | 0:12:43 | |
With my condition, I could go unconscious very easily | 0:12:43 | 0:12:47 | |
because I lose oxygen if I'm spasming. | 0:12:47 | 0:12:50 | |
If I was to lie down in bed when I'm spasming, I can't get myself up | 0:12:50 | 0:12:53 | |
and I start choking. | 0:12:53 | 0:12:55 | |
For Christine and Joyce, the monitor was a temporary solution | 0:12:55 | 0:12:59 | |
so they could sleep in separate rooms and have some space | 0:12:59 | 0:13:02 | |
but it was far from perfect. | 0:13:02 | 0:13:05 | |
My mum didn't have a good night's sleep. | 0:13:05 | 0:13:07 | |
She sort of slept and woke up to listen, | 0:13:07 | 0:13:09 | |
then slept and woke up all through the night. | 0:13:09 | 0:13:12 | |
Living in each other's pockets and a lack of sleep | 0:13:12 | 0:13:16 | |
was taking its toll on the mother and daughter relationship. | 0:13:16 | 0:13:19 | |
We both got on each other's nerves. | 0:13:19 | 0:13:22 | |
With my age, people don't have their mothers go round shops with them | 0:13:22 | 0:13:26 | |
and I couldn't go out on my own. | 0:13:26 | 0:13:30 | |
I couldn't go into shops on my own in case I spasmed. | 0:13:30 | 0:13:33 | |
So you haven't got your independence. You're nothing, really. | 0:13:33 | 0:13:37 | |
You're just someone in a wheelchair. | 0:13:37 | 0:13:41 | |
Let's go. | 0:13:41 | 0:13:42 | |
Christine needed some independence | 0:13:42 | 0:13:44 | |
and a local cerebral palsy organisation | 0:13:44 | 0:13:46 | |
recommended she get in touch with a charity called Canine Partners. | 0:13:46 | 0:13:50 | |
I've come along to a centre near Christine's home | 0:13:50 | 0:13:53 | |
to find out what their dogs can offer someone with cerebral palsy. | 0:13:53 | 0:13:56 | |
-He's so calm! -Yeah, he is. | 0:13:56 | 0:13:59 | |
-Shall we take him through his paces? -Yeah, he'd love to show you what he can do. -Brilliant. | 0:13:59 | 0:14:04 | |
We're just going to ask him to empty the washing machine for us. | 0:14:04 | 0:14:07 | |
Do the washing. Good boy. | 0:14:07 | 0:14:10 | |
Good boy. Get it. Good boy. Get it. Bring it here! | 0:14:10 | 0:14:12 | |
Put it in. | 0:14:12 | 0:14:14 | |
-Yes! Good boy! -Wow! -Can you shut it? Shut it. | 0:14:14 | 0:14:17 | |
He's doing all the tasks himself - opening it with his nose | 0:14:20 | 0:14:23 | |
and then shutting it so it's not blocking wheelchair access. | 0:14:23 | 0:14:26 | |
Then he can help drag the laundry basket outside, | 0:14:26 | 0:14:29 | |
limiting the bending over a partner might be doing. | 0:14:29 | 0:14:31 | |
Because there's no point in learning one part of the process. | 0:14:31 | 0:14:34 | |
He has to be able to do all of it if he's going to be really useful. | 0:14:34 | 0:14:37 | |
-Yeah. -OK. So what else? | 0:14:37 | 0:14:38 | |
Let's go and do some shopping. Let's go. Good boy. | 0:14:38 | 0:14:42 | |
Tin. Get it. | 0:14:42 | 0:14:43 | |
Yes, good boy. Get it. Bring it here. | 0:14:43 | 0:14:45 | |
Get it. Good boy. Bring it here. Thank you. Good boy. | 0:14:46 | 0:14:49 | |
-How could you tell him to pick up other things? -To be specific? | 0:14:49 | 0:14:52 | |
When he's going towards the right item - "Yes, yes, yes." | 0:14:52 | 0:14:55 | |
If it's something I don't want - "Uh, uh." | 0:14:55 | 0:14:57 | |
People get into routines and the dogs will learn after a certain time | 0:14:57 | 0:15:01 | |
that if we always go to this shelf and you ask me to pick up that packet, | 0:15:01 | 0:15:05 | |
that's what you're likely to ask and they'll get into the habit. | 0:15:05 | 0:15:07 | |
-They know our shopping list. -Brilliant. | 0:15:07 | 0:15:09 | |
-That's the washing done and the shopping done. -Yeah. | 0:15:09 | 0:15:12 | |
-What's left to do? -We can get him to pay for it. | 0:15:12 | 0:15:14 | |
-I'll be the cashier, shall I? -Yeah. Good boy. | 0:15:14 | 0:15:16 | |
So he's just going to hand over the tin for you first. | 0:15:16 | 0:15:19 | |
OK, tin, take it. | 0:15:19 | 0:15:20 | |
So these clever canines are trained to become a lifeline | 0:15:20 | 0:15:24 | |
to their disabled partners, | 0:15:24 | 0:15:26 | |
giving them an independence which is often lacking. | 0:15:26 | 0:15:29 | |
And over ten years ago, when Christine was at her very lowest ebb, | 0:15:29 | 0:15:33 | |
she applied to the charity for a canine partner. | 0:15:33 | 0:15:35 | |
She was invited to the centre | 0:15:35 | 0:15:38 | |
and introduced to someone very special. | 0:15:38 | 0:15:42 | |
When I first met Reagan I was a little bit nervous | 0:15:42 | 0:15:45 | |
because I'd never been round big dogs before. | 0:15:45 | 0:15:48 | |
Good man! Shall we go for a walk? | 0:15:48 | 0:15:50 | |
'I didn't know what he was going to be like.' | 0:15:50 | 0:15:52 | |
There's a good boy. | 0:15:52 | 0:15:54 | |
But then about the second time I went training, I was falling in love with him | 0:15:54 | 0:16:00 | |
and the big brown eyes of his looking up at me | 0:16:00 | 0:16:04 | |
and I thought, "Yeah, he's the one." | 0:16:04 | 0:16:06 | |
There's a good boy. Behind. | 0:16:06 | 0:16:07 | |
Good boy! | 0:16:08 | 0:16:10 | |
After two weeks of training, Christine took Reagan home | 0:16:11 | 0:16:14 | |
and her disability benefits and income support helped to pay for his upkeep. | 0:16:14 | 0:16:19 | |
Reagan had been trained to get help if Christine became ill. | 0:16:19 | 0:16:23 | |
It meant she could do everyday things without her mum, | 0:16:23 | 0:16:26 | |
like shopping, posting a letter or going to church | 0:16:26 | 0:16:28 | |
and it wasn't just Christine who loved having Reagan around. | 0:16:28 | 0:16:31 | |
It's given my mum freedom. She can go out when she wants. | 0:16:31 | 0:16:36 | |
And having Reagan in the house had a positive impact on their home life, | 0:16:36 | 0:16:40 | |
particularly the sleepless nights. | 0:16:40 | 0:16:43 | |
If I'm not well now, Reagan goes into my mum's bedroom, | 0:16:43 | 0:16:47 | |
nudges her bed and comes out and keeps on going there, | 0:16:47 | 0:16:52 | |
so my mum knows there's something wrong. | 0:16:52 | 0:16:54 | |
So it's given my mum a bit more sleep | 0:16:54 | 0:16:57 | |
so she doesn't have to listen out all night, | 0:16:57 | 0:17:00 | |
so she knows I'm safe. | 0:17:00 | 0:17:03 | |
Reagan was making a dramatic difference | 0:17:03 | 0:17:06 | |
and even Christine's health was improving. | 0:17:06 | 0:17:09 | |
I was in and out of hospital | 0:17:09 | 0:17:11 | |
but now I haven't been in hospital for ten years. | 0:17:11 | 0:17:14 | |
Even the doctor said having the dog has given me fresh air, | 0:17:14 | 0:17:18 | |
which helps with breathing. | 0:17:18 | 0:17:20 | |
I can go to the park and meet other dog-owners | 0:17:20 | 0:17:23 | |
and Reagan can have a play with other dogs. | 0:17:23 | 0:17:27 | |
And it's sort of like I'm part of the community now. | 0:17:27 | 0:17:30 | |
I'm a person now. | 0:17:30 | 0:17:32 | |
But after a decade of companionship, it was time for Reagan to retire. | 0:17:34 | 0:17:39 | |
The reason the dogs have to retire is from a welfare point of view. | 0:17:41 | 0:17:45 | |
Dogs, naturally, as they start to age, their health will change, | 0:17:45 | 0:17:48 | |
joints will get a bit more achy, they'll want to sleep more | 0:17:48 | 0:17:52 | |
and they will naturally want to slow down. | 0:17:52 | 0:17:54 | |
So it's from their point of view that we start to look ahead | 0:17:54 | 0:17:58 | |
and think about another dog coming in. | 0:17:58 | 0:17:59 | |
He's getting an old boy now and he's got arthritis. | 0:17:59 | 0:18:02 | |
He's coming up for eleven and it's quite upsetting. | 0:18:02 | 0:18:06 | |
Reagan's made such a huge difference to Christine's life | 0:18:06 | 0:18:10 | |
and he's a proper friend. | 0:18:10 | 0:18:11 | |
If you've ever had a dog, you'd understand. | 0:18:11 | 0:18:13 | |
-Obviously, Reagan's not getting any younger either... -No. | 0:18:14 | 0:18:18 | |
This is the thing - dogs don't live as long as us. | 0:18:18 | 0:18:20 | |
They're companions in the real sense, aren't they? | 0:18:20 | 0:18:23 | |
Yeah, you can talk to the dog | 0:18:23 | 0:18:25 | |
and you can tell the dog secrets which you know the dog won't repeat. | 0:18:25 | 0:18:29 | |
The dogs don't take depression. They don't understand it, | 0:18:29 | 0:18:33 | |
so just the stroke of a dog cheers yourself up. | 0:18:33 | 0:18:37 | |
So when you knew that Reagan was going to have to retire, | 0:18:37 | 0:18:40 | |
it must have been, you know, quite a concern? | 0:18:40 | 0:18:44 | |
Yeah, it was heartbreaking. | 0:18:44 | 0:18:46 | |
I must admit, when I got told he had to retire, | 0:18:46 | 0:18:48 | |
me and my mum had a few tears | 0:18:48 | 0:18:50 | |
and I was thinking, "Oh, my God, I'm going to lose him," and all that | 0:18:50 | 0:18:55 | |
and we'd be back to square one again | 0:18:55 | 0:18:57 | |
and my mum won't have her life again - | 0:18:57 | 0:19:00 | |
she'll have to do everything for me. | 0:19:00 | 0:19:02 | |
But Canine Partners were there. | 0:19:03 | 0:19:05 | |
They set about searching for a new dog | 0:19:05 | 0:19:08 | |
that would suit Christine's needs so she could live more independently. | 0:19:08 | 0:19:12 | |
It's a big decision to take on another dog | 0:19:12 | 0:19:14 | |
and think about retiring Reagan. | 0:19:14 | 0:19:16 | |
She's had a fabulous, fantastic partnership with Reagan | 0:19:16 | 0:19:20 | |
and a new dog, she has to get used to - | 0:19:20 | 0:19:22 | |
how will they work? | 0:19:22 | 0:19:23 | |
And the different character and different personality of a new dog, | 0:19:23 | 0:19:26 | |
which can be a little bit scary for someone new. | 0:19:26 | 0:19:29 | |
Later on, we'll find out how Christine is getting on. | 0:19:29 | 0:19:33 | |
Now from those people who really need the help of the state | 0:19:38 | 0:19:41 | |
to those who just abuse the system. | 0:19:41 | 0:19:43 | |
Paying tax on your earnings is something that nearly everybody has to do | 0:19:46 | 0:19:51 | |
and it's what keeps the country ticking over. | 0:19:51 | 0:19:53 | |
But there are some people that think they can get away | 0:19:53 | 0:19:56 | |
without paying into the pot. | 0:19:56 | 0:19:58 | |
HMRC's tax fraud investigators make it their top priority | 0:19:58 | 0:20:03 | |
to stamp out the tax cheats. | 0:20:03 | 0:20:05 | |
Meet Gary Turner, a successful butcher from Leeds, | 0:20:06 | 0:20:09 | |
who had a reputation for making delicious meat pies. | 0:20:09 | 0:20:13 | |
By the mid 1990s he had two businesses, | 0:20:13 | 0:20:15 | |
a butcher's that sold meat products and pies | 0:20:15 | 0:20:18 | |
and a meat wholesaler's. | 0:20:18 | 0:20:19 | |
Both the companies were VAT registered | 0:20:19 | 0:20:22 | |
and Turner was completing quarterly VAT returns. | 0:20:22 | 0:20:25 | |
It's a fairly simple document. | 0:20:25 | 0:20:27 | |
It contains the tax that you have charged to your customers | 0:20:27 | 0:20:29 | |
and the tax that you have been charged by your suppliers | 0:20:29 | 0:20:33 | |
and the difference you either pay to HMRC or is repaid to you. | 0:20:33 | 0:20:37 | |
Food products don't have any VAT on them | 0:20:38 | 0:20:41 | |
but if you sell them, | 0:20:41 | 0:20:42 | |
you can reclaim VAT on your purchases relating to their sales. | 0:20:42 | 0:20:46 | |
So Turner was actually receiving payments back from HMRC. | 0:20:46 | 0:20:50 | |
Most butchers who are selling zero-rated goods, such as meat, | 0:20:50 | 0:20:55 | |
will actually incur expenses in running the business | 0:20:55 | 0:20:58 | |
and they'll be able to reclaim that back from HMRC | 0:20:58 | 0:21:00 | |
by completing a VAT return. | 0:21:00 | 0:21:02 | |
But in 1995, the British meat industry was shaken | 0:21:02 | 0:21:06 | |
by the BSE crisis and it hit Turner hard. | 0:21:06 | 0:21:11 | |
Because they received VAT returns from him, | 0:21:11 | 0:21:13 | |
HMRC believed Turner had survived the crisis. | 0:21:13 | 0:21:17 | |
All that changed in April 2011, | 0:21:17 | 0:21:19 | |
when a VAT officer decided to do a routine inspection on Turner. | 0:21:19 | 0:21:24 | |
The officer went to look at his February 2011 VAT return, | 0:21:24 | 0:21:30 | |
which was a repayment for somewhere in the region of £43,000. | 0:21:30 | 0:21:35 | |
He asked Gary for his business records | 0:21:35 | 0:21:39 | |
and Gary said that they were with his accountant. | 0:21:39 | 0:21:42 | |
But the officer managed to get two invoices and copies of some of Turner's bank statements. | 0:21:42 | 0:21:48 | |
The bank statements didn't really show his true income and expenditure | 0:21:48 | 0:21:54 | |
and some of the VAT repayments that had been paid to Gary Turner | 0:21:54 | 0:21:58 | |
had been omitted from the bank statements, | 0:21:58 | 0:22:00 | |
so this aroused his suspicion. | 0:22:00 | 0:22:02 | |
The case was referred up to HMRC's fraud investigators, | 0:22:02 | 0:22:07 | |
who checked out the invoices. | 0:22:07 | 0:22:09 | |
I contacted the distribution company | 0:22:09 | 0:22:12 | |
and after a telephone call and a visit, | 0:22:12 | 0:22:15 | |
it became apparent that Gary Turner had never traded with the distribution company. | 0:22:15 | 0:22:20 | |
All the invoices Turner had from the distributor were bogus | 0:22:20 | 0:22:25 | |
and there was a discrepancy with the other invoice as well. | 0:22:25 | 0:22:28 | |
It became apparent that the company that he purported to trade with | 0:22:28 | 0:22:33 | |
actually sold chicken. | 0:22:33 | 0:22:35 | |
Within the business, chicken would be classed as poultry | 0:22:35 | 0:22:39 | |
and red meat such as beef would be considered meat. | 0:22:39 | 0:22:43 | |
The invoices that Gary Turner had in his possession | 0:22:43 | 0:22:46 | |
were for the supplies of meat. | 0:22:46 | 0:22:49 | |
Again, it became evident after going to see them that they were false | 0:22:49 | 0:22:53 | |
and that the whole thing had been made up. | 0:22:53 | 0:22:57 | |
The invoices suggested that Turner was faking business | 0:22:57 | 0:23:01 | |
in order to claim repayments. | 0:23:01 | 0:23:03 | |
The next step was to check out Turner's bank records. | 0:23:03 | 0:23:06 | |
These were then compared to the bank statements that Gary Turner had provided to the visiting officer | 0:23:06 | 0:23:13 | |
and it soon became apparent that Gary Turner had falsified the bank statements. | 0:23:13 | 0:23:19 | |
There was a chance that Turner could have been providing HMRC with fake business records | 0:23:19 | 0:23:25 | |
for over a decade. | 0:23:25 | 0:23:26 | |
So the investigators scheduled a dawn raid in June 2011 | 0:23:26 | 0:23:30 | |
to find more evidence. | 0:23:30 | 0:23:32 | |
Once we got into the house, | 0:23:32 | 0:23:35 | |
it became apparent that Gary Turner's lifestyle was lavish. | 0:23:35 | 0:23:38 | |
Among the luxury items the investigators found | 0:23:39 | 0:23:42 | |
were three cars on the drive with private number plates | 0:23:42 | 0:23:45 | |
and a collection of designer watches worth tens of thousands of pounds. | 0:23:45 | 0:23:50 | |
But it wasn't long before the investigators found | 0:23:50 | 0:23:52 | |
what they were really looking for. | 0:23:52 | 0:23:54 | |
During the search, it became apparent that Gary Turner had kept | 0:23:54 | 0:23:59 | |
all his business records from 1995. | 0:23:59 | 0:24:03 | |
This included all the purchase invoices, | 0:24:03 | 0:24:06 | |
all the sales invoices and all copies of the VAT returns | 0:24:06 | 0:24:09 | |
in relation to the repayments that he had submitted | 0:24:09 | 0:24:13 | |
to Revenue and Customs. | 0:24:13 | 0:24:15 | |
Having found the stash of Turner's dodgy paperwork, | 0:24:15 | 0:24:18 | |
they arrested him and took him off for questioning. | 0:24:18 | 0:24:21 | |
Turner quickly confessed that when his business was affected by the BSE crisis, | 0:24:21 | 0:24:26 | |
he began faking records in order to receive repayments. | 0:24:26 | 0:24:30 | |
And since HMRC didn't come after him, he decided to carry on with the scam, | 0:24:30 | 0:24:34 | |
that ran for over 15 years. | 0:24:34 | 0:24:37 | |
In Gary Turner's case, he was paying out zero | 0:24:37 | 0:24:40 | |
but reclaiming hundreds of thousands of pounds every year | 0:24:40 | 0:24:43 | |
and that money was going straight into his bank account | 0:24:43 | 0:24:46 | |
and funding his lavish lifestyle. | 0:24:46 | 0:24:48 | |
Among the evidence at Turner's home was paperwork for five-star family holidays | 0:24:48 | 0:24:53 | |
worth thousands of pounds | 0:24:53 | 0:24:55 | |
and a bungalow he'd bought his son, all paid for by the tax payer. | 0:24:55 | 0:24:59 | |
HMRC calculated that he'd scammed the Exchequer for a mammoth... | 0:24:59 | 0:25:03 | |
Following Gary Turner being charged, | 0:25:06 | 0:25:08 | |
he was then sent up to Leeds Crown Court. | 0:25:08 | 0:25:10 | |
He advised the judge that he was going to plead guilty. | 0:25:10 | 0:25:14 | |
On 15th March 2012, | 0:25:14 | 0:25:16 | |
Gary Turner was sentenced to five years' imprisonment | 0:25:16 | 0:25:20 | |
for cheating the public revenue. | 0:25:20 | 0:25:22 | |
But the HMRC didn't stop there. | 0:25:22 | 0:25:24 | |
We were aware that Gary Turner had significant assets | 0:25:26 | 0:25:29 | |
and we believed that those assets had been obtained | 0:25:29 | 0:25:32 | |
through his illegal activity | 0:25:32 | 0:25:34 | |
and that was proved to be the case. | 0:25:34 | 0:25:35 | |
So we were very keen as a department to try and recover that money back for the benefit of the public purse. | 0:25:35 | 0:25:40 | |
The department obtained restraint orders | 0:25:40 | 0:25:43 | |
from the High Court in London | 0:25:43 | 0:25:44 | |
to freeze Turner's assets and then began to take them back. | 0:25:44 | 0:25:49 | |
The confiscation is restricted to the amount of the realisable assets that somebody actually has. | 0:25:49 | 0:25:54 | |
All he had left was net assets of £241,000 | 0:25:54 | 0:25:58 | |
and that is what the confiscation order was made in respect of. | 0:25:58 | 0:26:01 | |
So although HMRC couldn't claim back the £3.3 million, | 0:26:02 | 0:26:06 | |
well, it was a result. | 0:26:06 | 0:26:09 | |
The message it sends out to anybody is | 0:26:09 | 0:26:11 | |
if you commit crime, these are the sort of things that you may end up facing, | 0:26:11 | 0:26:15 | |
as well as losing your family home, | 0:26:15 | 0:26:18 | |
as well as losing all of the assets that you actually have. | 0:26:18 | 0:26:20 | |
It's time to say goodbye to the fraudsters | 0:26:25 | 0:26:27 | |
and welcome back those people who really need the public's help. | 0:26:27 | 0:26:30 | |
42-year-old Christine Mildenhall has cerebral palsy | 0:26:33 | 0:26:38 | |
and for the last ten years has relied on her dog, Reagan, | 0:26:38 | 0:26:40 | |
to help her to be independent. | 0:26:40 | 0:26:42 | |
Because of Reagan, she's self-sufficient. | 0:26:42 | 0:26:44 | |
She can go shopping, visit friends and enjoy her surroundings. | 0:26:44 | 0:26:48 | |
It means she doesn't have to rely on her elderly mother Joyce | 0:26:48 | 0:26:51 | |
as her sole carer. | 0:26:51 | 0:26:53 | |
Christine got Reagan from a charity who trained him to help disabled people | 0:26:53 | 0:26:57 | |
and she uses the benefits she's entitled to to look after him. | 0:26:57 | 0:27:00 | |
But the 11-year-old black Labrador has now reached the age of retirement | 0:27:00 | 0:27:05 | |
and the charity's trying to find her a new dog. | 0:27:05 | 0:27:09 | |
It's a not clear science when you match a person with a dog. | 0:27:09 | 0:27:12 | |
We have to consider that. | 0:27:12 | 0:27:13 | |
And the impact of having a young dog again is going to be quite different for Christine | 0:27:13 | 0:27:18 | |
as she has got used to having an older dog | 0:27:18 | 0:27:19 | |
that has got an established routine with her already. | 0:27:19 | 0:27:22 | |
Good boy! | 0:27:22 | 0:27:23 | |
I thought his age would never come. I thought he'd always be a young pup. | 0:27:23 | 0:27:28 | |
But that's in my dreams. | 0:27:28 | 0:27:31 | |
But it's quite upsetting to know that it's going to be his time to retire | 0:27:31 | 0:27:36 | |
but he's worked nearly ten years now and he's coming up for eleven | 0:27:36 | 0:27:42 | |
and he's got health problems, | 0:27:42 | 0:27:44 | |
so it's got to be his time to be a dog | 0:27:44 | 0:27:47 | |
and do whatever he wants to do - | 0:27:47 | 0:27:50 | |
sleep and eat and sleep again. | 0:27:50 | 0:27:53 | |
The charity's worked closely with Christine for two months, | 0:27:55 | 0:27:58 | |
gradually weaning Reagan off his duties. | 0:27:58 | 0:28:00 | |
What will happen to him, though, once he fully retires? | 0:28:00 | 0:28:03 | |
So, with Christine, because she lives with her mother, | 0:28:03 | 0:28:07 | |
her mum could take on the responsibility for looking after Reagan, | 0:28:07 | 0:28:10 | |
who wants to be in the home a lot more and sleep a lot more, | 0:28:10 | 0:28:14 | |
which will suit her mother, Joyce. | 0:28:14 | 0:28:15 | |
So Reagan gets to stay at home and in the meantime, | 0:28:15 | 0:28:19 | |
one of the charity's trainers, Claire Cannon, | 0:28:19 | 0:28:22 | |
has been training a potential match | 0:28:22 | 0:28:24 | |
to help Christine with the tasks that Reagan used to do. | 0:28:24 | 0:28:27 | |
Fletcher's a very lovable boy. | 0:28:28 | 0:28:30 | |
He's a big golden retriever who loves cuddles. | 0:28:30 | 0:28:33 | |
He's very enthusiastic in all of his work | 0:28:33 | 0:28:36 | |
but also very laid back | 0:28:36 | 0:28:38 | |
and he's quite happy to take a back seat when he needs to. | 0:28:38 | 0:28:42 | |
He generally sort of loves life and is quite eager to please. | 0:28:42 | 0:28:46 | |
Fletcher was raised by a puppy parent | 0:28:46 | 0:28:48 | |
and then just before he turned two years old, | 0:28:48 | 0:28:50 | |
he joined the charity for his 15-week initial training. | 0:28:50 | 0:28:54 | |
He was learning all the more advanced tasks, | 0:28:54 | 0:28:56 | |
so unloading the washing machine, picking items off shelves in the shops and things like that. | 0:28:56 | 0:29:00 | |
But you know, dogs are territorial animals. | 0:29:01 | 0:29:03 | |
How will Reagan feel if there's a new kid on the block? | 0:29:03 | 0:29:07 | |
Reagan will naturally be quite inquisitive of the new guy in the new home | 0:29:07 | 0:29:11 | |
but Joyce will be there to take him out | 0:29:11 | 0:29:14 | |
to allow Christine time to focus on Fletcher, | 0:29:14 | 0:29:16 | |
so it's not putting Reagan or Fletcher's neck out of joint. | 0:29:16 | 0:29:20 | |
However, the success of the new partnership all depended | 0:29:20 | 0:29:25 | |
on whether or not Christine could form a strong bond with Fletcher, | 0:29:25 | 0:29:28 | |
like the one that she had with Reagan. | 0:29:28 | 0:29:30 | |
I've had a day to go up there just for a day | 0:29:30 | 0:29:34 | |
and they bought Fletcher out | 0:29:34 | 0:29:36 | |
and I took Reagan up with me as well. | 0:29:36 | 0:29:39 | |
And they clipped Fletcher onto the side of my chair | 0:29:39 | 0:29:43 | |
and it felt just right. | 0:29:43 | 0:29:44 | |
It felt like he'd been there with me forever. | 0:29:44 | 0:29:48 | |
During that one-day meeting, | 0:29:48 | 0:29:50 | |
the charity saw the chemistry between Christine and Fletcher | 0:29:50 | 0:29:53 | |
and decided to put them on a two-week intensive training course. | 0:29:53 | 0:29:56 | |
If they worked well together, Fletcher would go home with Christine | 0:29:56 | 0:29:59 | |
and become her new canine partner. | 0:29:59 | 0:30:02 | |
It's an important time for everyone | 0:30:02 | 0:30:04 | |
and the two weeks of training are nearly up, | 0:30:04 | 0:30:06 | |
so I've popped along to see how they're doing. | 0:30:06 | 0:30:09 | |
Fletcher, you're gorgeous. | 0:30:09 | 0:30:11 | |
-How has it been, Christine? -It's been fantastic. | 0:30:11 | 0:30:14 | |
Training is very tiring | 0:30:14 | 0:30:17 | |
but meeting Fletcher and training with Fletcher has been fantastic. | 0:30:17 | 0:30:21 | |
Claire, you've got to be sure of your stuff | 0:30:21 | 0:30:23 | |
-because there's a big responsibility here. -Yeah. | 0:30:23 | 0:30:25 | |
You're sending a dog out that really, is not just a big part of Christine's life | 0:30:25 | 0:30:32 | |
-but could save her life. -Yeah. No, definitely. | 0:30:32 | 0:30:35 | |
You know, it's really important that, already with Christine having a dog, | 0:30:35 | 0:30:38 | |
that we make sure that her second dog is just as successful | 0:30:38 | 0:30:41 | |
as the partnership she's already had. | 0:30:41 | 0:30:43 | |
-Reagan's set the bar very high... -Yeah. | 0:30:43 | 0:30:45 | |
..and in two weeks you can't teach him everything he knew. | 0:30:45 | 0:30:47 | |
How do you know when to stop and not be too ambitious? | 0:30:47 | 0:30:50 | |
Well, obviously the training time that we have here with the dogs is quite restricted. | 0:30:50 | 0:30:54 | |
When Christine came down for matching, | 0:30:54 | 0:30:56 | |
we discussed what tasks, what things she would like Fletcher to be able to help her with | 0:30:56 | 0:31:01 | |
and so I've tried to cover them as a ground basic | 0:31:01 | 0:31:04 | |
and start them to a good level, to a good standard, | 0:31:04 | 0:31:07 | |
and now it's up to Chris to continue the good work and keep it up. | 0:31:07 | 0:31:10 | |
It's official - Christine and Fletcher are a great pair | 0:31:10 | 0:31:14 | |
and Claire Anthony understands just how important this new partnership is. | 0:31:14 | 0:31:19 | |
Reagan completely changed the person that came to us over ten years ago | 0:31:19 | 0:31:23 | |
and it'll now be Fletcher's job to take over that role | 0:31:23 | 0:31:25 | |
and completely change it again | 0:31:25 | 0:31:27 | |
and boost her and get her out and about and doing things | 0:31:27 | 0:31:29 | |
that she wants to do in the future. | 0:31:29 | 0:31:31 | |
Reagan was in charge for the last ten years. | 0:31:31 | 0:31:34 | |
Now it's Fletcher's turn. | 0:31:34 | 0:31:35 | |
When I bring Fletcher home, Reagan will still be number one. | 0:31:35 | 0:31:40 | |
Reagan won't have anything moved that belongs to him. | 0:31:40 | 0:31:43 | |
His bed will still be in the same place. | 0:31:43 | 0:31:46 | |
Reagan will just step back | 0:31:46 | 0:31:49 | |
and let Fletcher work. | 0:31:49 | 0:31:52 | |
Once again, the charity's come to Christine's rescue, | 0:31:52 | 0:31:55 | |
allowing her to keep her freedom. | 0:31:55 | 0:31:58 | |
A lot of people come here and they're quite self-conscious | 0:31:59 | 0:32:02 | |
and maybe a bit withdrawn | 0:32:02 | 0:32:04 | |
but even within a couple of weeks, they often come out of themselves. | 0:32:04 | 0:32:08 | |
They're less withdrawn and more confident | 0:32:08 | 0:32:10 | |
and, you know, realise that they're able to have a lot more independence | 0:32:10 | 0:32:13 | |
because of their dog. | 0:32:13 | 0:32:15 | |
So it's time for Fletcher to move in | 0:32:15 | 0:32:17 | |
and give Christine the support she needs | 0:32:17 | 0:32:19 | |
in her everyday life. | 0:32:19 | 0:32:22 | |
I'm very sorry to see Fletcher go. | 0:32:22 | 0:32:24 | |
He's probably one of my favourite dogs that I've trained | 0:32:24 | 0:32:27 | |
but I know he's going to such a lovely lady | 0:32:27 | 0:32:30 | |
and he's going to provide her with so much help and support | 0:32:30 | 0:32:33 | |
that no-one else could really do. | 0:32:33 | 0:32:35 | |
It's been nearly two months since the training course | 0:32:38 | 0:32:41 | |
and now Fletcher is living with her full time | 0:32:41 | 0:32:44 | |
and settling into his new job. | 0:32:44 | 0:32:47 | |
I forgot what it's like, having a two-year-old | 0:32:47 | 0:32:52 | |
and it's absolutely fantastic. | 0:32:52 | 0:32:55 | |
We've bonded brilliantly. | 0:32:55 | 0:32:57 | |
He's so laid back, he's horizontal, nearly. | 0:32:57 | 0:33:01 | |
But he's a really, really good worker. | 0:33:01 | 0:33:04 | |
Fletcher's age means Christine also benefits from advances in training, | 0:33:04 | 0:33:09 | |
because he can do certain tasks that Reagan can't, | 0:33:09 | 0:33:12 | |
like taking cash and bank cards from the cash point. | 0:33:12 | 0:33:15 | |
The future is bright. | 0:33:15 | 0:33:19 | |
You know, my independence that... I've got more independence now. | 0:33:20 | 0:33:24 | |
Bring it on! I'm looking forward to doing a lot more with him | 0:33:24 | 0:33:28 | |
and letting people meet him. | 0:33:28 | 0:33:30 | |
And as for Reagan, well, look at him. | 0:33:31 | 0:33:34 | |
He can just take it easy - he's earned it. | 0:33:34 | 0:33:37 | |
Christine seems happy and relieved | 0:33:41 | 0:33:44 | |
that she may well have found the right dog | 0:33:44 | 0:33:47 | |
to help her through the next ten years of her life - | 0:33:47 | 0:33:50 | |
a dog that can change her life but also possibly save it, as well. | 0:33:50 | 0:33:53 | |
Not every dog can become a canine partner... | 0:33:54 | 0:33:57 | |
as I think we've just seen. | 0:33:59 | 0:34:01 | |
Ozzie! | 0:34:02 | 0:34:04 | |
It's now time, though, to return to the slightly murky world | 0:34:09 | 0:34:12 | |
of those we call scroungers - | 0:34:12 | 0:34:14 | |
the fraudsters out to turn over the tax payer. | 0:34:14 | 0:34:17 | |
Struggling 40-year-old Chukwuka Nwadei lived in the London Borough of Newham | 0:34:18 | 0:34:23 | |
and because of unemployment, he'd been claiming house benefit and Jobseeker's allowance | 0:34:23 | 0:34:28 | |
for eight years. | 0:34:28 | 0:34:29 | |
But in 2009, Newham Council were given information by the National Fraud Initiative | 0:34:29 | 0:34:34 | |
which suggested Nwadei was a student. | 0:34:34 | 0:34:37 | |
Newham started investigating | 0:34:37 | 0:34:39 | |
and received evidence from the Student Loans Company and two universities | 0:34:39 | 0:34:43 | |
that Nwadei had been a student. | 0:34:43 | 0:34:45 | |
They brought him in for an interview under caution | 0:34:46 | 0:34:48 | |
but it was short-lived. | 0:34:48 | 0:34:50 | |
The first interview was quite a short interview. | 0:34:50 | 0:34:52 | |
Mr Nwadei didn't want to answer any questions. | 0:34:52 | 0:34:55 | |
He was quite evasive in his answers when he was challenged | 0:34:55 | 0:34:58 | |
and at the end of the interview, he then decided to stop | 0:34:58 | 0:35:00 | |
because he wanted to seek legal advice. | 0:35:00 | 0:35:02 | |
Nwadei hadn't given anything away or confessed to doing anything wrong, | 0:35:02 | 0:35:06 | |
so the investigators had to continue building the case | 0:35:06 | 0:35:10 | |
and they decided to look deeper into his finances. | 0:35:10 | 0:35:12 | |
In his claim forms, he'd only ever declared one account to us. | 0:35:13 | 0:35:17 | |
We'd received information that he'd been receiving his grant | 0:35:17 | 0:35:20 | |
into a Northern Rock building society account. | 0:35:20 | 0:35:22 | |
We knew at this point that we needed to go and get that from them, | 0:35:22 | 0:35:25 | |
so that we could then present it to him | 0:35:25 | 0:35:27 | |
to prove that he was receiving the grant money into that account. | 0:35:27 | 0:35:30 | |
The investigators requested copies of the bank account application form | 0:35:30 | 0:35:35 | |
and when they arrived, the details were a perfect match to Nwadei's. | 0:35:35 | 0:35:39 | |
Someone had even written "student" in the occupation section of the form. | 0:35:39 | 0:35:43 | |
An undeclared bank account was enough | 0:35:43 | 0:35:46 | |
to get Nwadei into hot water with the authorities | 0:35:46 | 0:35:48 | |
but things were about to get a lot worse for him | 0:35:48 | 0:35:50 | |
when the London Metropolitan Uni sent through a crucial piece of evidence. | 0:35:50 | 0:35:55 | |
The university takes pictures of all students | 0:35:55 | 0:35:57 | |
and they were able to provide us with a photographic student identification | 0:35:57 | 0:36:01 | |
that they took and we had that on record as well now. | 0:36:01 | 0:36:03 | |
The net was closing in on Nwadei | 0:36:03 | 0:36:07 | |
and it was becoming more and more obvious that he had been a student. | 0:36:07 | 0:36:10 | |
Armed with the new evidence, the investigators scheduled another interview under caution | 0:36:10 | 0:36:14 | |
and Nwadei returned in September 2009 | 0:36:14 | 0:36:17 | |
with a legal representative. | 0:36:17 | 0:36:19 | |
First up on the agenda was the undeclared bank account. | 0:36:19 | 0:36:22 | |
Yes, he's not committing to these answers, is he? | 0:36:59 | 0:37:02 | |
But, come on, Chukwuka! What about the university ID card? | 0:37:02 | 0:37:05 | |
So despite the original data match, | 0:37:33 | 0:37:35 | |
grants being paid into a bank account in his name | 0:37:35 | 0:37:38 | |
and a university ID card with his face on it, | 0:37:38 | 0:37:41 | |
Nwadei still wasn't confessing to being a student. | 0:37:41 | 0:37:45 | |
It takes quite some nerve to be able to sit through two interviews under caution, | 0:37:45 | 0:37:50 | |
standing your ground and protesting your innocence. | 0:37:50 | 0:37:53 | |
But that's exactly what Nwadei was doing. | 0:37:53 | 0:37:56 | |
This time it was the investigators who suspended the interview, | 0:37:56 | 0:37:59 | |
so they could gather even more evidence against Nwadei. | 0:37:59 | 0:38:04 | |
Given the fact that he was still denying that he'd ever been a student, | 0:38:04 | 0:38:07 | |
contradicting the evidence that we'd had to date, | 0:38:07 | 0:38:09 | |
we knew then that we'd have to go away and get further information | 0:38:09 | 0:38:13 | |
and put it back to him. | 0:38:13 | 0:38:14 | |
We wanted to get as much information as possible from the university | 0:38:14 | 0:38:17 | |
and they were able to provide us with his enrolment form. | 0:38:17 | 0:38:20 | |
All the personal information on the enrolment form matched that of Nwadei. | 0:38:20 | 0:38:25 | |
The next of kin was even his sister. | 0:38:25 | 0:38:28 | |
To top if off, it was all written in what appeared to be the same handwriting | 0:38:28 | 0:38:32 | |
as on his benefits claim forms. | 0:38:32 | 0:38:35 | |
The anticipation was that he would actually see the weight of evidence that we had | 0:38:35 | 0:38:39 | |
and it would leave him with no choice but to admit the fraud. | 0:38:39 | 0:38:42 | |
So in January 2010, Nwadei returned for another interview under caution. | 0:38:42 | 0:38:48 | |
The investigators laid out all of their evidence | 0:38:48 | 0:38:51 | |
and hoped it would be a simple case of third time lucky. | 0:38:51 | 0:38:54 | |
They started with the civil engineering degree | 0:38:54 | 0:38:56 | |
at the University of East London. | 0:38:56 | 0:38:58 | |
Another denial but what would Nwadei say about the ID photocard | 0:39:16 | 0:39:20 | |
from the other university? | 0:39:20 | 0:39:22 | |
Again, no joy there. | 0:39:32 | 0:39:34 | |
So the investigators moved on to the undeclared bank account. | 0:39:34 | 0:39:37 | |
Nwadei clearly wasn't playing ball | 0:39:51 | 0:39:53 | |
but the team wasn't going to give up, | 0:39:53 | 0:39:55 | |
so they moved their attention to the various application forms. | 0:39:55 | 0:40:00 | |
Feeling they were banging their heads against a brick wall, | 0:40:12 | 0:40:15 | |
the investigators gave Nwadei one more chance to come clean. | 0:40:15 | 0:40:19 | |
So despite giving Nwadei ample opportunity to confess, | 0:40:33 | 0:40:37 | |
he was still sticking to his guns. | 0:40:37 | 0:40:39 | |
He left the Department for Work and Pensions and Newham Council with no other option | 0:40:39 | 0:40:43 | |
but to calculate the sum of money | 0:40:43 | 0:40:45 | |
he may have fraudulently claimed from them. | 0:40:45 | 0:40:48 | |
It turned out that the overpayment was just over £52,000 | 0:40:48 | 0:40:52 | |
in relation to both benefits | 0:40:52 | 0:40:54 | |
and as a result, there was no doubt in our mind | 0:40:54 | 0:40:56 | |
that Mr Nwadei would need to be prosecuted. | 0:40:56 | 0:40:59 | |
Nwadei faced 12 counts of benefit fraud at court. | 0:41:02 | 0:41:05 | |
His appearance - low profile. | 0:41:07 | 0:41:09 | |
Mr Nwadei attempted to disguise his appearance | 0:41:11 | 0:41:13 | |
by wearing a hat and glasses to the court, | 0:41:13 | 0:41:15 | |
so the jury asked that to be removed | 0:41:15 | 0:41:18 | |
because they were keen to see whether or not this person | 0:41:18 | 0:41:20 | |
was the same person as in the photo ID | 0:41:20 | 0:41:22 | |
that we'd got from the university. | 0:41:22 | 0:41:24 | |
And it was clear that, yes, it was the same person. | 0:41:24 | 0:41:27 | |
But what were the chances of Nwadei pleading guilty in court? | 0:41:27 | 0:41:32 | |
Mr Nwadei continued to deny everything | 0:41:32 | 0:41:35 | |
until he was confronted with the photo ID and challenged about it. | 0:41:35 | 0:41:37 | |
He nearly buckled at this point | 0:41:37 | 0:41:39 | |
but he maintained his stance of being not guilty. | 0:41:39 | 0:41:42 | |
You can see the similarity, right? | 0:41:42 | 0:41:44 | |
I mean, anybody looking at me and my ID card here could tell | 0:41:44 | 0:41:48 | |
that we are one and the same. | 0:41:48 | 0:41:50 | |
Unbelievably, Nwadei thought he could pull the wool over the eyes | 0:41:51 | 0:41:55 | |
of the judge and jury and so he stuck to his guns. | 0:41:55 | 0:42:00 | |
But all Nwadei's denials were not enough to convince the jury | 0:42:00 | 0:42:04 | |
and when they returned at the end of the trial, | 0:42:04 | 0:42:07 | |
they found him guilty of all counts. | 0:42:07 | 0:42:09 | |
Nwadei was convicted for ten counts of producing false statements | 0:42:11 | 0:42:15 | |
and two counts of failing to notify the council | 0:42:15 | 0:42:18 | |
of changes to entitlements. | 0:42:18 | 0:42:20 | |
He was sentenced at a later date to seven months in prison. | 0:42:20 | 0:42:24 | |
It was a very good investigation, very thorough. | 0:42:24 | 0:42:27 | |
We gathered lots of evidence | 0:42:27 | 0:42:28 | |
and regardless of what Mr Nwadei tried to throw at us, | 0:42:28 | 0:42:30 | |
the evidence was overwhelming and therefore he was convicted. | 0:42:30 | 0:42:33 | |
But will any of the money go back into the public pot? | 0:42:34 | 0:42:38 | |
The overpayment was just over £52,000 | 0:42:38 | 0:42:41 | |
and that is still recoverable by both us and the Department of Work and Pensions, | 0:42:41 | 0:42:44 | |
either by a repayment plan or some other arrangement that we will come to with him. | 0:42:44 | 0:42:48 | |
So, Nwadei gets an F minus for telling the truth. | 0:42:48 | 0:42:52 | |
He thought he could lie his way to freedom | 0:42:52 | 0:42:54 | |
but the investigators at Newham had other ideas. | 0:42:54 | 0:42:58 | |
He has, however, earned himself a first-class degree in fraud. | 0:42:59 | 0:43:02 | |
Subtitles by Red Bee Media Ltd | 0:43:05 | 0:43:07 |