Nwadei/Canine Partners Saints and Scroungers


Nwadei/Canine Partners

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Transcript


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Think about it - what would you do if you had a bad run of luck?

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The chances are that you'd end up turning to government agencies

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for a bit of help.

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I've actually needed state benefits.

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At that time, if I hadn't have had them, I would have really suffered.

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Benefits should go to people who really are in need

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and who cannot pay their bills.

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Here in the UK, millions of us need to ask for help every year

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in the form of benefits, legal aid and health care.

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But there are some people who are out there to cheat the system

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out of as much as they can.

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If you're taking money from what people what genuinely need it - not good.

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People have stolen a lot of money from the system.

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If they get caught it's a fair cop.

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But those people how are trying to get rich from the public purse

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are now being sniffed out by investigators

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who want to make sure that as much money as possible

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is available to those who need it.

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This is the world of Saints And Scroungers.

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Coming up, the scroungers who try to fiddle the system.

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One man claiming benefits, despite receiving student grants,

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tries to wriggle out of paying his dues.

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Mr Nwadei didn't really want to answer any questions.

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He was quite evasive in his answers when he was challenged.

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And a butcher bites off more than he can chew.

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This was a serious attack on the VAT system

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and that potentially could have defrauded the department

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into millions and millions of pounds.

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And those people who deserve the public's help.

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After 11 years of helping to give a woman her independence back,

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Labrador Reagan makes way for a new dog on the block.

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They clipped Fletcher onto the side of my chair and it felt just right.

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It felt like he'd been there with me forever.

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Good boy!

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Applying for work can be a really daunting process.

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Filling out an application form is just like going back to school

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and even worse is the interview -

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that's like standing in front of the head teacher.

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No wonder some people don't bother with the process at all.

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They try something a bit different.

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40-year-old Chukwuka Nwadei had hit hard times

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because of unemployment.

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He was living in East London in the London Borough of Newham,

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which has a population of nearly 244,000 people

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and like many of them, Nwadei was receiving a little bit of extra help.

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For eight years, he'd claimed over £40,000 worth of housing benefits

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from Newham Council

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and £12,000 of Jobseeker's Allowance

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from the Department for Work and Pensions.

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But all that changed in April 2009

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when the National Fraud Initiative returned Newham Council's latest data matching results.

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The National Fraud Initiative is organised by the Audit Commission

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on behalf of most public sector bodies

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and we basically submit all of our data biannually

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and that data is matched.

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The point of matching the data is to make sure that the records are consistent,

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so that we know that people claiming benefits in our area

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are entitled to those benefits

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and they haven't got issues in other areas that should be declared to us.

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So there's a gigantic database out there, designed to make sure

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we're not fiddling the system.

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Most of our information is held on computer,

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so we have people's names, addresses, dates of birth, national insurance numbers

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and we also have information relating to what their claim is

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or what their benefit is.

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Once all the information from the various departments has been put in the network,

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the database can keep tabs on it and run searches that may highlight suspicious matches.

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The computer system then compares it to other people's information and data

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and then reports show where there are anomalies or issues of concern

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and then they send that information back to us

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so that we can look into it.

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When the data matches come in, we go through them

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and some of them are rated as a better match than others.

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In this particular case, Nwadei was quite a high hit.

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The Fraud Initiative data results linked Nwadei to student grants.

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As far as Newham was concerned, he was unemployed

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and struggling to find work, not a student with the finances to support himself.

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In some circumstances, students can claim housing benefit

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but in Nwadei's circumstances, he was not entitled to housing benefit

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if he was a student.

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Something didn't add up, so the team kick-started an investigation

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and began by going back over Nwadei's benefit applications.

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In relation to Nwadei's claim for benefit,

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over the course of a number of years,

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he's submitted a number of claims for housing benefit and council tax benefit.

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Within those, he actually declared that he was not a student

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and that he had no other income coming in at all,

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other than that he was receiving from the Department of Work and Pensions.

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So if Nwadei was in fact a student, he was blatantly lying on his applications.

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In this claim form, the question is asked, "Are you or your partner a student?"

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"By student we mean anyone who is attending a course of study at an educational establishment."

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He checked the no box.

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The team went through all the application forms

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Nwadei had submitted to Newham over the eight-year claim period

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and he denied being a student on all of them.

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Now Rashid needed to find out whether it was a similar story with Nwadei's Income Support.

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Given the allegation of fraud

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and that he was claiming Jobseeker's Allowance

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from the Department of Work and Pensions,

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we approached them and asked them if they wanted to be involved in the investigation.

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And the Department for Work and Pensions jumped right on board.

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They informed us that Nwadei had claimed for Jobseeker's Allowance

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from August 2003

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and for a number of years had submitted claim forms

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stating that he had no other income

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and that he was actively seeking work for that whole period.

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The DWP had the same picture as Newham Council of Nwadei -

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an unemployed man in need of benefits.

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Nwadei was receiving £70 in housing benefit weekly

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and £60 in Jobseeker's Allowance weekly.

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That meant he was receiving £130 a week in benefits.

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Having been over all the claim histories,

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the Newham fraud investigators decided to speak to the Student Loans Company

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who appeared on the data matching.

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I've got here the Student Loans Company form that we requested from them

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and it shows that in the academic year beginning 2004,

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he was at the University of East London, doing civil engineering.

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It also shows us the grants that he received for that course.

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Civil engineering at the East London University -

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well, that sounds like somebody who is attending a course of study at an educational establishment to me.

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In fact, the Student Loans Company paperwork suggested

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Nwadei only spent a year at the uni

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before dropping out and going elsewhere.

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The following academic year, he moved to London Metropolitan University

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and moved to computing

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and again, there's a breakdown each year

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of how much money he got from them.

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The record suggests that Nwadei had been at the London Met for four years

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but the fraud team needed confirmation from the university.

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They confirmed that he had been attending for several years

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but eventually they'd thrown him off the course because he hadn't paid his tuition fees.

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Thanks to the investigators' ability to access and trawl through

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key information relating to Nwadei,

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they were able to gather enough evidence to bring him in

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to answer some rather awkward questions.

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The first interview under caution was on 19th August 2009

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and that was based on the information we received from the Student Loans Company.

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INVESTIGATOR SPEAKING

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NWADEI SPEAKING

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Yes, Nwadei was staying tight-lipped.

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Investigators also challenged Nwadei about his various benefit forms.

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All the declaration sections,

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which accept responsibility for providing correct information,

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had been signed.

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Nwadei wasn't prepared to play the game.

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He wanted to know what evidence the investigators had on him

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and they were willing to share it.

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It was Nwadei's right to cancel the interview

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but the evidence was still suggesting he'd failed to tell the truth

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on his benefit forms.

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Later on, we'll find out the scale of this potential crime.

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There could be a huge overpayment as a result of this.

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For now, though, it's time to say farewell to the scroungers

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that are pinching from the public pot

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and say hello to those we call saints,

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who do all they can to make sure others in need of support

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and struggling to manage their lives get all the help they need.

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This is my dog, Ozzie,

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and although I love him, he is completely useless.

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He only does a few things.

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Ozzie! Ozzie!

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Come here. Come here.

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Come here. Sit.

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He is a family pet

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but there are some dogs who provide real independence for people.

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They do everything from fetching and carrying

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to checking if they're still breathing.

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The good news is, he's not one of them.

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Come on, Oz.

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42-year-old Christine Mildenhall lives

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with her 82-year-old mother Joyce.

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She was born with cerebral palsy

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and experienced both mobility and learning difficulties growing up.

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But as a teenager, she was active and independent.

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Her great passion was horses and she had a job at a local riding school.

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I could ride. I was leading horses round.

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I could do dressage.

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Slowly, year by year, a bit more of my condition came out

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until I was in pain every day, so I ended up in the wheelchair.

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As Christine grew older she began to suffer from a disorder called dystonia,

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which is linked to cerebral palsy

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and which causes her severe cramping and spasms.

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On top of this she also developed brittle asthma

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and started having chronic attacks.

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Christine was in and out of hospital and became reliant on benefits.

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She received severe disablement allowance

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and disability living allowance, as well as income support.

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I've come to find out how Christine coped during these tough times.

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Presumably, your mum's been there for you throughout your life.

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I couldn't even go up the road on my own without my mum.

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I couldn't even go to the shops.

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If I dropped anything at home,

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I had to wait until my mum came indoors to pick things up.

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At night, my mum even had to have a baby monitor in my bedroom

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and in her bedroom so that she knew that I was all right

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and not ill in the night.

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But as Joyce was getting older and suffering ill health herself,

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she was finding it harder to look after Christine.

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With my condition, I could go unconscious very easily

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because I lose oxygen if I'm spasming.

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If I was to lie down in bed when I'm spasming, I can't get myself up

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and I start choking.

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For Christine and Joyce, the monitor was a temporary solution

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so they could sleep in separate rooms and have some space

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but it was far from perfect.

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My mum didn't have a good night's sleep.

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She sort of slept and woke up to listen,

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then slept and woke up all through the night.

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Living in each other's pockets and a lack of sleep

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was taking its toll on the mother and daughter relationship.

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We both got on each other's nerves.

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With my age, people don't have their mothers go round shops with them

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and I couldn't go out on my own.

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I couldn't go into shops on my own in case I spasmed.

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So you haven't got your independence. You're nothing, really.

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You're just someone in a wheelchair.

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Let's go.

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Christine needed some independence

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and a local cerebral palsy organisation

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recommended she get in touch with a charity called Canine Partners.

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I've come along to a centre near Christine's home

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to find out what their dogs can offer someone with cerebral palsy.

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-He's so calm!

-Yeah, he is.

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-Shall we take him through his paces?

-Yeah, he'd love to show you what he can do.

-Brilliant.

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We're just going to ask him to empty the washing machine for us.

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Do the washing. Good boy.

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Good boy. Get it. Good boy. Get it. Bring it here!

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Put it in.

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-Yes! Good boy!

-Wow!

-Can you shut it? Shut it.

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He's doing all the tasks himself - opening it with his nose

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and then shutting it so it's not blocking wheelchair access.

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Then he can help drag the laundry basket outside,

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limiting the bending over a partner might be doing.

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Because there's no point in learning one part of the process.

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He has to be able to do all of it if he's going to be really useful.

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-Yeah.

-OK. So what else?

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Let's go and do some shopping. Let's go. Good boy.

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Tin. Get it.

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Yes, good boy. Get it. Bring it here.

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Get it. Good boy. Bring it here. Thank you. Good boy.

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-How could you tell him to pick up other things?

-To be specific?

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When he's going towards the right item - "Yes, yes, yes."

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If it's something I don't want - "Uh, uh."

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People get into routines and the dogs will learn after a certain time

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that if we always go to this shelf and you ask me to pick up that packet,

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that's what you're likely to ask and they'll get into the habit.

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-They know our shopping list.

-Brilliant.

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-That's the washing done and the shopping done.

-Yeah.

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-What's left to do?

-We can get him to pay for it.

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-I'll be the cashier, shall I?

-Yeah. Good boy.

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So he's just going to hand over the tin for you first.

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OK, tin, take it.

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So these clever canines are trained to become a lifeline

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to their disabled partners,

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giving them an independence which is often lacking.

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And over ten years ago, when Christine was at her very lowest ebb,

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she applied to the charity for a canine partner.

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She was invited to the centre

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and introduced to someone very special.

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When I first met Reagan I was a little bit nervous

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because I'd never been round big dogs before.

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Good man! Shall we go for a walk?

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'I didn't know what he was going to be like.'

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There's a good boy.

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But then about the second time I went training, I was falling in love with him

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and the big brown eyes of his looking up at me

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and I thought, "Yeah, he's the one."

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There's a good boy. Behind.

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Good boy!

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After two weeks of training, Christine took Reagan home

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and her disability benefits and income support helped to pay for his upkeep.

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Reagan had been trained to get help if Christine became ill.

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It meant she could do everyday things without her mum,

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like shopping, posting a letter or going to church

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and it wasn't just Christine who loved having Reagan around.

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It's given my mum freedom. She can go out when she wants.

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And having Reagan in the house had a positive impact on their home life,

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particularly the sleepless nights.

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If I'm not well now, Reagan goes into my mum's bedroom,

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nudges her bed and comes out and keeps on going there,

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so my mum knows there's something wrong.

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So it's given my mum a bit more sleep

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so she doesn't have to listen out all night,

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so she knows I'm safe.

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Reagan was making a dramatic difference

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and even Christine's health was improving.

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I was in and out of hospital

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but now I haven't been in hospital for ten years.

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Even the doctor said having the dog has given me fresh air,

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which helps with breathing.

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I can go to the park and meet other dog-owners

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and Reagan can have a play with other dogs.

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And it's sort of like I'm part of the community now.

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I'm a person now.

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But after a decade of companionship, it was time for Reagan to retire.

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The reason the dogs have to retire is from a welfare point of view.

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Dogs, naturally, as they start to age, their health will change,

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joints will get a bit more achy, they'll want to sleep more

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and they will naturally want to slow down.

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So it's from their point of view that we start to look ahead

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and think about another dog coming in.

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He's getting an old boy now and he's got arthritis.

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He's coming up for eleven and it's quite upsetting.

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Reagan's made such a huge difference to Christine's life

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and he's a proper friend.

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If you've ever had a dog, you'd understand.

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-Obviously, Reagan's not getting any younger either...

-No.

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This is the thing - dogs don't live as long as us.

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They're companions in the real sense, aren't they?

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Yeah, you can talk to the dog

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and you can tell the dog secrets which you know the dog won't repeat.

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The dogs don't take depression. They don't understand it,

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so just the stroke of a dog cheers yourself up.

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So when you knew that Reagan was going to have to retire,

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it must have been, you know, quite a concern?

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Yeah, it was heartbreaking.

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I must admit, when I got told he had to retire,

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me and my mum had a few tears

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and I was thinking, "Oh, my God, I'm going to lose him," and all that

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and we'd be back to square one again

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and my mum won't have her life again -

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she'll have to do everything for me.

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But Canine Partners were there.

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They set about searching for a new dog

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that would suit Christine's needs so she could live more independently.

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It's a big decision to take on another dog

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and think about retiring Reagan.

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She's had a fabulous, fantastic partnership with Reagan

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and a new dog, she has to get used to -

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how will they work?

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And the different character and different personality of a new dog,

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which can be a little bit scary for someone new.

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Later on, we'll find out how Christine is getting on.

0:19:290:19:33

Now from those people who really need the help of the state

0:19:380:19:41

to those who just abuse the system.

0:19:410:19:43

Paying tax on your earnings is something that nearly everybody has to do

0:19:460:19:51

and it's what keeps the country ticking over.

0:19:510:19:53

But there are some people that think they can get away

0:19:530:19:56

without paying into the pot.

0:19:560:19:58

HMRC's tax fraud investigators make it their top priority

0:19:580:20:03

to stamp out the tax cheats.

0:20:030:20:05

Meet Gary Turner, a successful butcher from Leeds,

0:20:060:20:09

who had a reputation for making delicious meat pies.

0:20:090:20:13

By the mid 1990s he had two businesses,

0:20:130:20:15

a butcher's that sold meat products and pies

0:20:150:20:18

and a meat wholesaler's.

0:20:180:20:19

Both the companies were VAT registered

0:20:190:20:22

and Turner was completing quarterly VAT returns.

0:20:220:20:25

It's a fairly simple document.

0:20:250:20:27

It contains the tax that you have charged to your customers

0:20:270:20:29

and the tax that you have been charged by your suppliers

0:20:290:20:33

and the difference you either pay to HMRC or is repaid to you.

0:20:330:20:37

Food products don't have any VAT on them

0:20:380:20:41

but if you sell them,

0:20:410:20:42

you can reclaim VAT on your purchases relating to their sales.

0:20:420:20:46

So Turner was actually receiving payments back from HMRC.

0:20:460:20:50

Most butchers who are selling zero-rated goods, such as meat,

0:20:500:20:55

will actually incur expenses in running the business

0:20:550:20:58

and they'll be able to reclaim that back from HMRC

0:20:580:21:00

by completing a VAT return.

0:21:000:21:02

But in 1995, the British meat industry was shaken

0:21:020:21:06

by the BSE crisis and it hit Turner hard.

0:21:060:21:11

Because they received VAT returns from him,

0:21:110:21:13

HMRC believed Turner had survived the crisis.

0:21:130:21:17

All that changed in April 2011,

0:21:170:21:19

when a VAT officer decided to do a routine inspection on Turner.

0:21:190:21:24

The officer went to look at his February 2011 VAT return,

0:21:240:21:30

which was a repayment for somewhere in the region of £43,000.

0:21:300:21:35

He asked Gary for his business records

0:21:350:21:39

and Gary said that they were with his accountant.

0:21:390:21:42

But the officer managed to get two invoices and copies of some of Turner's bank statements.

0:21:420:21:48

The bank statements didn't really show his true income and expenditure

0:21:480:21:54

and some of the VAT repayments that had been paid to Gary Turner

0:21:540:21:58

had been omitted from the bank statements,

0:21:580:22:00

so this aroused his suspicion.

0:22:000:22:02

The case was referred up to HMRC's fraud investigators,

0:22:020:22:07

who checked out the invoices.

0:22:070:22:09

I contacted the distribution company

0:22:090:22:12

and after a telephone call and a visit,

0:22:120:22:15

it became apparent that Gary Turner had never traded with the distribution company.

0:22:150:22:20

All the invoices Turner had from the distributor were bogus

0:22:200:22:25

and there was a discrepancy with the other invoice as well.

0:22:250:22:28

It became apparent that the company that he purported to trade with

0:22:280:22:33

actually sold chicken.

0:22:330:22:35

Within the business, chicken would be classed as poultry

0:22:350:22:39

and red meat such as beef would be considered meat.

0:22:390:22:43

The invoices that Gary Turner had in his possession

0:22:430:22:46

were for the supplies of meat.

0:22:460:22:49

Again, it became evident after going to see them that they were false

0:22:490:22:53

and that the whole thing had been made up.

0:22:530:22:57

The invoices suggested that Turner was faking business

0:22:570:23:01

in order to claim repayments.

0:23:010:23:03

The next step was to check out Turner's bank records.

0:23:030:23:06

These were then compared to the bank statements that Gary Turner had provided to the visiting officer

0:23:060:23:13

and it soon became apparent that Gary Turner had falsified the bank statements.

0:23:130:23:19

There was a chance that Turner could have been providing HMRC with fake business records

0:23:190:23:25

for over a decade.

0:23:250:23:26

So the investigators scheduled a dawn raid in June 2011

0:23:260:23:30

to find more evidence.

0:23:300:23:32

Once we got into the house,

0:23:320:23:35

it became apparent that Gary Turner's lifestyle was lavish.

0:23:350:23:38

Among the luxury items the investigators found

0:23:390:23:42

were three cars on the drive with private number plates

0:23:420:23:45

and a collection of designer watches worth tens of thousands of pounds.

0:23:450:23:50

But it wasn't long before the investigators found

0:23:500:23:52

what they were really looking for.

0:23:520:23:54

During the search, it became apparent that Gary Turner had kept

0:23:540:23:59

all his business records from 1995.

0:23:590:24:03

This included all the purchase invoices,

0:24:030:24:06

all the sales invoices and all copies of the VAT returns

0:24:060:24:09

in relation to the repayments that he had submitted

0:24:090:24:13

to Revenue and Customs.

0:24:130:24:15

Having found the stash of Turner's dodgy paperwork,

0:24:150:24:18

they arrested him and took him off for questioning.

0:24:180:24:21

Turner quickly confessed that when his business was affected by the BSE crisis,

0:24:210:24:26

he began faking records in order to receive repayments.

0:24:260:24:30

And since HMRC didn't come after him, he decided to carry on with the scam,

0:24:300:24:34

that ran for over 15 years.

0:24:340:24:37

In Gary Turner's case, he was paying out zero

0:24:370:24:40

but reclaiming hundreds of thousands of pounds every year

0:24:400:24:43

and that money was going straight into his bank account

0:24:430:24:46

and funding his lavish lifestyle.

0:24:460:24:48

Among the evidence at Turner's home was paperwork for five-star family holidays

0:24:480:24:53

worth thousands of pounds

0:24:530:24:55

and a bungalow he'd bought his son, all paid for by the tax payer.

0:24:550:24:59

HMRC calculated that he'd scammed the Exchequer for a mammoth...

0:24:590:25:03

Following Gary Turner being charged,

0:25:060:25:08

he was then sent up to Leeds Crown Court.

0:25:080:25:10

He advised the judge that he was going to plead guilty.

0:25:100:25:14

On 15th March 2012,

0:25:140:25:16

Gary Turner was sentenced to five years' imprisonment

0:25:160:25:20

for cheating the public revenue.

0:25:200:25:22

But the HMRC didn't stop there.

0:25:220:25:24

We were aware that Gary Turner had significant assets

0:25:260:25:29

and we believed that those assets had been obtained

0:25:290:25:32

through his illegal activity

0:25:320:25:34

and that was proved to be the case.

0:25:340:25:35

So we were very keen as a department to try and recover that money back for the benefit of the public purse.

0:25:350:25:40

The department obtained restraint orders

0:25:400:25:43

from the High Court in London

0:25:430:25:44

to freeze Turner's assets and then began to take them back.

0:25:440:25:49

The confiscation is restricted to the amount of the realisable assets that somebody actually has.

0:25:490:25:54

All he had left was net assets of £241,000

0:25:540:25:58

and that is what the confiscation order was made in respect of.

0:25:580:26:01

So although HMRC couldn't claim back the £3.3 million,

0:26:020:26:06

well, it was a result.

0:26:060:26:09

The message it sends out to anybody is

0:26:090:26:11

if you commit crime, these are the sort of things that you may end up facing,

0:26:110:26:15

as well as losing your family home,

0:26:150:26:18

as well as losing all of the assets that you actually have.

0:26:180:26:20

It's time to say goodbye to the fraudsters

0:26:250:26:27

and welcome back those people who really need the public's help.

0:26:270:26:30

42-year-old Christine Mildenhall has cerebral palsy

0:26:330:26:38

and for the last ten years has relied on her dog, Reagan,

0:26:380:26:40

to help her to be independent.

0:26:400:26:42

Because of Reagan, she's self-sufficient.

0:26:420:26:44

She can go shopping, visit friends and enjoy her surroundings.

0:26:440:26:48

It means she doesn't have to rely on her elderly mother Joyce

0:26:480:26:51

as her sole carer.

0:26:510:26:53

Christine got Reagan from a charity who trained him to help disabled people

0:26:530:26:57

and she uses the benefits she's entitled to to look after him.

0:26:570:27:00

But the 11-year-old black Labrador has now reached the age of retirement

0:27:000:27:05

and the charity's trying to find her a new dog.

0:27:050:27:09

It's a not clear science when you match a person with a dog.

0:27:090:27:12

We have to consider that.

0:27:120:27:13

And the impact of having a young dog again is going to be quite different for Christine

0:27:130:27:18

as she has got used to having an older dog

0:27:180:27:19

that has got an established routine with her already.

0:27:190:27:22

Good boy!

0:27:220:27:23

I thought his age would never come. I thought he'd always be a young pup.

0:27:230:27:28

But that's in my dreams.

0:27:280:27:31

But it's quite upsetting to know that it's going to be his time to retire

0:27:310:27:36

but he's worked nearly ten years now and he's coming up for eleven

0:27:360:27:42

and he's got health problems,

0:27:420:27:44

so it's got to be his time to be a dog

0:27:440:27:47

and do whatever he wants to do -

0:27:470:27:50

sleep and eat and sleep again.

0:27:500:27:53

The charity's worked closely with Christine for two months,

0:27:550:27:58

gradually weaning Reagan off his duties.

0:27:580:28:00

What will happen to him, though, once he fully retires?

0:28:000:28:03

So, with Christine, because she lives with her mother,

0:28:030:28:07

her mum could take on the responsibility for looking after Reagan,

0:28:070:28:10

who wants to be in the home a lot more and sleep a lot more,

0:28:100:28:14

which will suit her mother, Joyce.

0:28:140:28:15

So Reagan gets to stay at home and in the meantime,

0:28:150:28:19

one of the charity's trainers, Claire Cannon,

0:28:190:28:22

has been training a potential match

0:28:220:28:24

to help Christine with the tasks that Reagan used to do.

0:28:240:28:27

Fletcher's a very lovable boy.

0:28:280:28:30

He's a big golden retriever who loves cuddles.

0:28:300:28:33

He's very enthusiastic in all of his work

0:28:330:28:36

but also very laid back

0:28:360:28:38

and he's quite happy to take a back seat when he needs to.

0:28:380:28:42

He generally sort of loves life and is quite eager to please.

0:28:420:28:46

Fletcher was raised by a puppy parent

0:28:460:28:48

and then just before he turned two years old,

0:28:480:28:50

he joined the charity for his 15-week initial training.

0:28:500:28:54

He was learning all the more advanced tasks,

0:28:540:28:56

so unloading the washing machine, picking items off shelves in the shops and things like that.

0:28:560:29:00

But you know, dogs are territorial animals.

0:29:010:29:03

How will Reagan feel if there's a new kid on the block?

0:29:030:29:07

Reagan will naturally be quite inquisitive of the new guy in the new home

0:29:070:29:11

but Joyce will be there to take him out

0:29:110:29:14

to allow Christine time to focus on Fletcher,

0:29:140:29:16

so it's not putting Reagan or Fletcher's neck out of joint.

0:29:160:29:20

However, the success of the new partnership all depended

0:29:200:29:25

on whether or not Christine could form a strong bond with Fletcher,

0:29:250:29:28

like the one that she had with Reagan.

0:29:280:29:30

I've had a day to go up there just for a day

0:29:300:29:34

and they bought Fletcher out

0:29:340:29:36

and I took Reagan up with me as well.

0:29:360:29:39

And they clipped Fletcher onto the side of my chair

0:29:390:29:43

and it felt just right.

0:29:430:29:44

It felt like he'd been there with me forever.

0:29:440:29:48

During that one-day meeting,

0:29:480:29:50

the charity saw the chemistry between Christine and Fletcher

0:29:500:29:53

and decided to put them on a two-week intensive training course.

0:29:530:29:56

If they worked well together, Fletcher would go home with Christine

0:29:560:29:59

and become her new canine partner.

0:29:590:30:02

It's an important time for everyone

0:30:020:30:04

and the two weeks of training are nearly up,

0:30:040:30:06

so I've popped along to see how they're doing.

0:30:060:30:09

Fletcher, you're gorgeous.

0:30:090:30:11

-How has it been, Christine?

-It's been fantastic.

0:30:110:30:14

Training is very tiring

0:30:140:30:17

but meeting Fletcher and training with Fletcher has been fantastic.

0:30:170:30:21

Claire, you've got to be sure of your stuff

0:30:210:30:23

-because there's a big responsibility here.

-Yeah.

0:30:230:30:25

You're sending a dog out that really, is not just a big part of Christine's life

0:30:250:30:32

-but could save her life.

-Yeah. No, definitely.

0:30:320:30:35

You know, it's really important that, already with Christine having a dog,

0:30:350:30:38

that we make sure that her second dog is just as successful

0:30:380:30:41

as the partnership she's already had.

0:30:410:30:43

-Reagan's set the bar very high...

-Yeah.

0:30:430:30:45

..and in two weeks you can't teach him everything he knew.

0:30:450:30:47

How do you know when to stop and not be too ambitious?

0:30:470:30:50

Well, obviously the training time that we have here with the dogs is quite restricted.

0:30:500:30:54

When Christine came down for matching,

0:30:540:30:56

we discussed what tasks, what things she would like Fletcher to be able to help her with

0:30:560:31:01

and so I've tried to cover them as a ground basic

0:31:010:31:04

and start them to a good level, to a good standard,

0:31:040:31:07

and now it's up to Chris to continue the good work and keep it up.

0:31:070:31:10

It's official - Christine and Fletcher are a great pair

0:31:100:31:14

and Claire Anthony understands just how important this new partnership is.

0:31:140:31:19

Reagan completely changed the person that came to us over ten years ago

0:31:190:31:23

and it'll now be Fletcher's job to take over that role

0:31:230:31:25

and completely change it again

0:31:250:31:27

and boost her and get her out and about and doing things

0:31:270:31:29

that she wants to do in the future.

0:31:290:31:31

Reagan was in charge for the last ten years.

0:31:310:31:34

Now it's Fletcher's turn.

0:31:340:31:35

When I bring Fletcher home, Reagan will still be number one.

0:31:350:31:40

Reagan won't have anything moved that belongs to him.

0:31:400:31:43

His bed will still be in the same place.

0:31:430:31:46

Reagan will just step back

0:31:460:31:49

and let Fletcher work.

0:31:490:31:52

Once again, the charity's come to Christine's rescue,

0:31:520:31:55

allowing her to keep her freedom.

0:31:550:31:58

A lot of people come here and they're quite self-conscious

0:31:590:32:02

and maybe a bit withdrawn

0:32:020:32:04

but even within a couple of weeks, they often come out of themselves.

0:32:040:32:08

They're less withdrawn and more confident

0:32:080:32:10

and, you know, realise that they're able to have a lot more independence

0:32:100:32:13

because of their dog.

0:32:130:32:15

So it's time for Fletcher to move in

0:32:150:32:17

and give Christine the support she needs

0:32:170:32:19

in her everyday life.

0:32:190:32:22

I'm very sorry to see Fletcher go.

0:32:220:32:24

He's probably one of my favourite dogs that I've trained

0:32:240:32:27

but I know he's going to such a lovely lady

0:32:270:32:30

and he's going to provide her with so much help and support

0:32:300:32:33

that no-one else could really do.

0:32:330:32:35

It's been nearly two months since the training course

0:32:380:32:41

and now Fletcher is living with her full time

0:32:410:32:44

and settling into his new job.

0:32:440:32:47

I forgot what it's like, having a two-year-old

0:32:470:32:52

and it's absolutely fantastic.

0:32:520:32:55

We've bonded brilliantly.

0:32:550:32:57

He's so laid back, he's horizontal, nearly.

0:32:570:33:01

But he's a really, really good worker.

0:33:010:33:04

Fletcher's age means Christine also benefits from advances in training,

0:33:040:33:09

because he can do certain tasks that Reagan can't,

0:33:090:33:12

like taking cash and bank cards from the cash point.

0:33:120:33:15

The future is bright.

0:33:150:33:19

You know, my independence that... I've got more independence now.

0:33:200:33:24

Bring it on! I'm looking forward to doing a lot more with him

0:33:240:33:28

and letting people meet him.

0:33:280:33:30

And as for Reagan, well, look at him.

0:33:310:33:34

He can just take it easy - he's earned it.

0:33:340:33:37

Christine seems happy and relieved

0:33:410:33:44

that she may well have found the right dog

0:33:440:33:47

to help her through the next ten years of her life -

0:33:470:33:50

a dog that can change her life but also possibly save it, as well.

0:33:500:33:53

Not every dog can become a canine partner...

0:33:540:33:57

as I think we've just seen.

0:33:590:34:01

Ozzie!

0:34:020:34:04

It's now time, though, to return to the slightly murky world

0:34:090:34:12

of those we call scroungers -

0:34:120:34:14

the fraudsters out to turn over the tax payer.

0:34:140:34:17

Struggling 40-year-old Chukwuka Nwadei lived in the London Borough of Newham

0:34:180:34:23

and because of unemployment, he'd been claiming house benefit and Jobseeker's allowance

0:34:230:34:28

for eight years.

0:34:280:34:29

But in 2009, Newham Council were given information by the National Fraud Initiative

0:34:290:34:34

which suggested Nwadei was a student.

0:34:340:34:37

Newham started investigating

0:34:370:34:39

and received evidence from the Student Loans Company and two universities

0:34:390:34:43

that Nwadei had been a student.

0:34:430:34:45

They brought him in for an interview under caution

0:34:460:34:48

but it was short-lived.

0:34:480:34:50

The first interview was quite a short interview.

0:34:500:34:52

Mr Nwadei didn't want to answer any questions.

0:34:520:34:55

He was quite evasive in his answers when he was challenged

0:34:550:34:58

and at the end of the interview, he then decided to stop

0:34:580:35:00

because he wanted to seek legal advice.

0:35:000:35:02

Nwadei hadn't given anything away or confessed to doing anything wrong,

0:35:020:35:06

so the investigators had to continue building the case

0:35:060:35:10

and they decided to look deeper into his finances.

0:35:100:35:12

In his claim forms, he'd only ever declared one account to us.

0:35:130:35:17

We'd received information that he'd been receiving his grant

0:35:170:35:20

into a Northern Rock building society account.

0:35:200:35:22

We knew at this point that we needed to go and get that from them,

0:35:220:35:25

so that we could then present it to him

0:35:250:35:27

to prove that he was receiving the grant money into that account.

0:35:270:35:30

The investigators requested copies of the bank account application form

0:35:300:35:35

and when they arrived, the details were a perfect match to Nwadei's.

0:35:350:35:39

Someone had even written "student" in the occupation section of the form.

0:35:390:35:43

An undeclared bank account was enough

0:35:430:35:46

to get Nwadei into hot water with the authorities

0:35:460:35:48

but things were about to get a lot worse for him

0:35:480:35:50

when the London Metropolitan Uni sent through a crucial piece of evidence.

0:35:500:35:55

The university takes pictures of all students

0:35:550:35:57

and they were able to provide us with a photographic student identification

0:35:570:36:01

that they took and we had that on record as well now.

0:36:010:36:03

The net was closing in on Nwadei

0:36:030:36:07

and it was becoming more and more obvious that he had been a student.

0:36:070:36:10

Armed with the new evidence, the investigators scheduled another interview under caution

0:36:100:36:14

and Nwadei returned in September 2009

0:36:140:36:17

with a legal representative.

0:36:170:36:19

First up on the agenda was the undeclared bank account.

0:36:190:36:22

Yes, he's not committing to these answers, is he?

0:36:590:37:02

But, come on, Chukwuka! What about the university ID card?

0:37:020:37:05

So despite the original data match,

0:37:330:37:35

grants being paid into a bank account in his name

0:37:350:37:38

and a university ID card with his face on it,

0:37:380:37:41

Nwadei still wasn't confessing to being a student.

0:37:410:37:45

It takes quite some nerve to be able to sit through two interviews under caution,

0:37:450:37:50

standing your ground and protesting your innocence.

0:37:500:37:53

But that's exactly what Nwadei was doing.

0:37:530:37:56

This time it was the investigators who suspended the interview,

0:37:560:37:59

so they could gather even more evidence against Nwadei.

0:37:590:38:04

Given the fact that he was still denying that he'd ever been a student,

0:38:040:38:07

contradicting the evidence that we'd had to date,

0:38:070:38:09

we knew then that we'd have to go away and get further information

0:38:090:38:13

and put it back to him.

0:38:130:38:14

We wanted to get as much information as possible from the university

0:38:140:38:17

and they were able to provide us with his enrolment form.

0:38:170:38:20

All the personal information on the enrolment form matched that of Nwadei.

0:38:200:38:25

The next of kin was even his sister.

0:38:250:38:28

To top if off, it was all written in what appeared to be the same handwriting

0:38:280:38:32

as on his benefits claim forms.

0:38:320:38:35

The anticipation was that he would actually see the weight of evidence that we had

0:38:350:38:39

and it would leave him with no choice but to admit the fraud.

0:38:390:38:42

So in January 2010, Nwadei returned for another interview under caution.

0:38:420:38:48

The investigators laid out all of their evidence

0:38:480:38:51

and hoped it would be a simple case of third time lucky.

0:38:510:38:54

They started with the civil engineering degree

0:38:540:38:56

at the University of East London.

0:38:560:38:58

Another denial but what would Nwadei say about the ID photocard

0:39:160:39:20

from the other university?

0:39:200:39:22

Again, no joy there.

0:39:320:39:34

So the investigators moved on to the undeclared bank account.

0:39:340:39:37

Nwadei clearly wasn't playing ball

0:39:510:39:53

but the team wasn't going to give up,

0:39:530:39:55

so they moved their attention to the various application forms.

0:39:550:40:00

Feeling they were banging their heads against a brick wall,

0:40:120:40:15

the investigators gave Nwadei one more chance to come clean.

0:40:150:40:19

So despite giving Nwadei ample opportunity to confess,

0:40:330:40:37

he was still sticking to his guns.

0:40:370:40:39

He left the Department for Work and Pensions and Newham Council with no other option

0:40:390:40:43

but to calculate the sum of money

0:40:430:40:45

he may have fraudulently claimed from them.

0:40:450:40:48

It turned out that the overpayment was just over £52,000

0:40:480:40:52

in relation to both benefits

0:40:520:40:54

and as a result, there was no doubt in our mind

0:40:540:40:56

that Mr Nwadei would need to be prosecuted.

0:40:560:40:59

Nwadei faced 12 counts of benefit fraud at court.

0:41:020:41:05

His appearance - low profile.

0:41:070:41:09

Mr Nwadei attempted to disguise his appearance

0:41:110:41:13

by wearing a hat and glasses to the court,

0:41:130:41:15

so the jury asked that to be removed

0:41:150:41:18

because they were keen to see whether or not this person

0:41:180:41:20

was the same person as in the photo ID

0:41:200:41:22

that we'd got from the university.

0:41:220:41:24

And it was clear that, yes, it was the same person.

0:41:240:41:27

But what were the chances of Nwadei pleading guilty in court?

0:41:270:41:32

Mr Nwadei continued to deny everything

0:41:320:41:35

until he was confronted with the photo ID and challenged about it.

0:41:350:41:37

He nearly buckled at this point

0:41:370:41:39

but he maintained his stance of being not guilty.

0:41:390:41:42

You can see the similarity, right?

0:41:420:41:44

I mean, anybody looking at me and my ID card here could tell

0:41:440:41:48

that we are one and the same.

0:41:480:41:50

Unbelievably, Nwadei thought he could pull the wool over the eyes

0:41:510:41:55

of the judge and jury and so he stuck to his guns.

0:41:550:42:00

But all Nwadei's denials were not enough to convince the jury

0:42:000:42:04

and when they returned at the end of the trial,

0:42:040:42:07

they found him guilty of all counts.

0:42:070:42:09

Nwadei was convicted for ten counts of producing false statements

0:42:110:42:15

and two counts of failing to notify the council

0:42:150:42:18

of changes to entitlements.

0:42:180:42:20

He was sentenced at a later date to seven months in prison.

0:42:200:42:24

It was a very good investigation, very thorough.

0:42:240:42:27

We gathered lots of evidence

0:42:270:42:28

and regardless of what Mr Nwadei tried to throw at us,

0:42:280:42:30

the evidence was overwhelming and therefore he was convicted.

0:42:300:42:33

But will any of the money go back into the public pot?

0:42:340:42:38

The overpayment was just over £52,000

0:42:380:42:41

and that is still recoverable by both us and the Department of Work and Pensions,

0:42:410:42:44

either by a repayment plan or some other arrangement that we will come to with him.

0:42:440:42:48

So, Nwadei gets an F minus for telling the truth.

0:42:480:42:52

He thought he could lie his way to freedom

0:42:520:42:54

but the investigators at Newham had other ideas.

0:42:540:42:58

He has, however, earned himself a first-class degree in fraud.

0:42:590:43:02

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