Episode 4 Rip Off Britain: Food


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Transcript


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There's a lot we don't know about the food on our plates.

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And the shops and the labels DON'T always tell you the whole story.

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I think they encourage you to buy more than you need

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and that causes a lot of waste.

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Whether you're staying in or going out,

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you've told us you can feel ripped off by the promises made

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for what you eat... AND what you pay for it.

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It makes my blood boil, because I feel like they're tricking people.

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From claims that just don't stack up to the secrets behind the packaging,

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we uncover the truth about Britain's food.

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So that you can be sure you're getting what you expect

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at the right price! Your food. Your money.

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This is Rip Off Britain.

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Hello and welcome to Rip Off Britain,

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Now, when you feel you've had a raw deal,

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this is the programme which will set about to discover why.

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This series we're looking at food,

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something very close to our own hearts and which, of course,

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makes up a really big chunk of all our spending.

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And indeed, with what we eat accounting for so much

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of EVERY household budget,

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you want to make absolutely sure that you really are getting

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the very best value for what you buy, but, you know,

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with food prices rising all the time,

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that's not always so easy.

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So, it's no wonder that you've been telling us that, all too often,

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you feel that you're forking out rather more than you should

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for your food and your drink.

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But today we'll be getting to the bottom of whether that is the case,

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looking at some of the prices we pay in shops, restaurants,

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even on the go as we work and if we discover

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that we're paying over the odds,

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we also have advice on what you can do to try and keep those bills down.

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Coming up, we'll be checking out why soft drinks in pubs

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can mean hard times for your wallet.

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At the end of it all, it's a drop of syrup and a bit of fizzy water

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-and this is what you pay three quid for.

-Yeah.

-Shock, horror!

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And there are more vegetarians than ever before,

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but are they getting a raw deal when eating out,

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paying more than they would for meat?

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Stuffed butternut squash, vegetarian, £11.45,

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more expensive than scampi.

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For the same price and sometimes even less,

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than the cost of a long car journey, cheap, no-frills flights

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mean that these days, we can just zip around the globe

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for next to nothing, but the rise of the cheap seats

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has also brought a whole stack of extra costs.

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There are baggage charges, seat charges,

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and, of course, the price of food and drink on flights,

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all of which can, occasionally, add up to rather more

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than the price of the fare itself.

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So, not surprisingly, some of you feel very aggrieved

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about what you see as sky-high charges

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for those on board refreshments.

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Especially when you compare them with the prices on the ground.

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1958, and the first transatlantic passenger jet flight.

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Back then, flying used to mean glamour and excess and, as a result,

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was pretty much out of the reach of many.

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But in the mid-90s, all of that changed.

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The thrift class was born

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and Britain fast became a nation of no-frills flyers.

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And whilst convenience and low-prices

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became the order of the day, the little luxuries

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that we had previously taken for granted now came at a price.

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When you've taken the trouble to track down the best price possible

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on the cost of your flight,

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and you've packed everything in an overnight case,

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so that you don't have to pay any excess baggage,

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then it's only right that you should feel quite smug

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that you've got by far the best deal you possibly could

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on the cost of your trip, but of course there is another way

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in which the low-cost airlines are able to take

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quite a lot of your money.

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And that's when it comes to being fed and watered during the trip.

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The prices on board can be eye-watering.

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One travel website did a survey during last summer's holiday season.

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They claim that the average mark-up on ten UK and Irish airlines

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compared to the nearest equivalent High Street price

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was 372% for savoury snacks.

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And, even more, 386%, when it came to soft drinks.

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-Do you ever fly low cost airlines?

-Only occasionally.

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When you do, what do you do about food, do you buy on-board?

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-No, I take it with me.

-Why do you do that?

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Because it's already rather overpriced.

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-I never buy the food on the plane.

-Why not?

-Too expensive, horrible.

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What do you do about food, do you buy it on-board

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-or take it with you?

-I take it with me, if I can.

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-Why is that?

-It's cheaper, it's nicer.

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It's better value, yeah.

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So, you'd never think of buying the higher cost food on the plane?

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-No, I wouldn't.

-I think, as a mum, you tend to take it with you. Yes.

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Yes, I think it's very expensive, for a bacon sandwich,

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it's about nearly a fiver.

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-It's too expensive.

-OK, I have got your snacks for the plane.

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Paul and Leslie Scanlon from Manchester wrote to us

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after becoming increasingly frustrated with the prices

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that the budget airlines charge for food in the air.

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And Paul misses the old days, when meals were always included.

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I don't think we should be paying for the food and drink on planes,

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because it should be part of the price of the air ticket itself,

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you know, you're a captured audience, it's like open season,

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so they then come up with this rule, "We'll charge you what we want,

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"because we know you're going to be thirsty, we know you'll be hungry,

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"so we'll dive in there and show you the menu and then it'll be,

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'I'll have some of that'. Not me. I'll sit there starving,

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die of thirst before I would buy anything on a plane.

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In fact, the mark-ups can be sky-high.

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For instance, if you buy a tube of Pringles on a Ryanair flight,

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now that will set you back 400% more

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than you'd expect to pay in a supermarket.

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And if you've got a sweet tooth and you fancy a Twix,

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when you're on an easyJet flight, it'll cost you £1.20,

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which is almost double what you'd expect to pay on the High Street.

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And exactly the same goes for KitKat when you're flying with Jet2.

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Now, the airlines know, of course, that they can get away with this,

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because they do, quite literally, have a captive market.

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You see what you're paying for it and you know

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what you've paid for it back at home, so why the big difference?

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You know, they're getting more and more money out of you,

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which just sticks in my craw, it really does.

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It just goes on and on until you arrive where you've arrived

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and you think, "God, I'm glad that's over!"

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But Paul's idea of hell has become an nice little earner

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for the low-cost airlines,

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so much so that it's now a vital part of their business plan.

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Simon Calder is a frequent flyer and he's got some top tips.

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I don't really have a problem with the amount that they charge

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on board flights, because frankly, if you're half-organised,

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you should be able to do better yourself.

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The ideal way to do this is, of course,

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go shopping at your local delicatessen, maybe the market,

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maybe the supermarket, and stock up

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with lots of good, fresh food for the journey.

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Are you allowed to take that through?

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You are, as long as it hasn't got anything threatening, like yoghurt,

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which counts as a liquid, but anything else, you know,

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beautiful, fresh sandwiches or whatever, is fine.

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You can take that through security and eat it on board.

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Now, when you get to the position that many of us are in,

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thinking, "Gosh, we've so much to do."

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You can't get round to getting sandwiches in advance,

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it's still, I reckon, almost always better to buy the stuff

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from the shops, from the restaurants from the cafes,

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on the ground, than it's to buy in the air.

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With the ban on liquids, taking your own drinks on board

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has become that bit more difficult.

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The airlines are more than happy to quench your thirst,

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but only at a price.

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A 500 millilitre bottle of water can cost as little as 23p

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in the supermarket, yet order one on board an Aer Lingus flight

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and, you could be paying as much as £2.20 for it,

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and that's over 900% more.

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But, Simon has a top tip to save you money.

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So many people don't realise this, you've got your water bottle,

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you get to security, oh my goodness, it's going to be confiscated.

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That doesn't happen to me, because I turn up with an empty water bottle,

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take it through and although it's almost impossible these days

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to find a water fountain once you're air-side,

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through security, every single catering outlet

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in every single airport I have ever asked, is obliged to give you water.

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The airlines don't agree that their food prices are too high.

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No surprises there, then. Saying that comparing what THEY charge

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with what you pay at the supermarket,

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isn't comparing like with like,

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as supermarkets have economies of scale and lower supply chain costs,

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compared to the specialised, loading costs that airlines face.

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All the airlines we spoke to told us that they believe their products

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are good quality and value for money,

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when compared to similar outlets.

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Such as coffee shops, bars or restaurants.

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Some, like easyJet, also point out that they have meal deals

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that offer additional value.

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While Aer Lingus said that their prices

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have not gone up for two years.

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And Ryanair reiterate that passengers are free

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to bring your own snacks on board if they wish.

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Back in Manchester, Paul and Leslie are busy planning

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their next trip away and Paul has a clear message

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for anyone thinking of parting with their cash in the air.

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I feel like standing on a soapbox and saying, "Come here,

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come round here, let me tell you what it's all about.

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"What's going on, in this airport and on the aircraft,

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"as soon as you arrive.

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"Psychological, you'll pay and pay and pay

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and then wonder why you've no money left halfway through your holiday."

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Now, if there's one thing that can really put a dampener on a night out

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in the pub, it's rising drink prices, and that's particularly

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the case even if you're not having anything alcoholic.

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The evening can soon lose it's fizz when you realise that the

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soft drinks might've worked out more expensive than the average pint.

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And while for many pubs that, of course, can be

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a valuable source of income in these tough times,

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it doesn't go down very well with consumers, or even, it seems,

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with some publicans themselves.

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Because here's one who's bucking the trend.

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At the Churchill Arms in Hampshire,

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they've come up with a very nifty idea to not only get more

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trade through the door, but to tackle what's long been

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one of pub-goers' biggest gripes, the price of soft drinks.

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Landlady Tanya Wynyard would like to be able to cut them

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right across the board, but that just isn't realistic.

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In order to keep going, sometimes you can't lower the prices.

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Soft drinks and food side of the business are what hold up

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the rest of the business, really.

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So instead, keenly aware that it is designated drivers who often

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feel most aggrieved about having to pay high prices for soft drinks,

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Tanya has hit on a novel solution.

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I try and encourage my customers that

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if there's one driving that they don't have to pay for their drinks.

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-That's it.

-Cheers.

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The gentleman's given me his car keys and I've issued him with a designated

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driver key ring, and then he's chosen his soft drink

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and he can present his key ring every time he wants a drink now

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and get free drinks for the rest of the night.

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Well, Tanya's initiative certainly seems to be proving popular.

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It's a win-win, really. My friends get to drive home, I have Coke.

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It's quite expensive even when you're driving to go out

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with your friends, so, yeah, the free drinks, it's pretty spot on.

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Mm. Good incentive to go out.

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But Tanya is one of only a handful of landlords across the country

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to give her non-drinking customers a helping hand,

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and when you see how lucrative the fizzy stuff is, you can understand

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why other publicans are so keen to protect their profits on them.

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The average cost of a soft drink in pubs and bars is £1.54,

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which may not sound a lot, but make that a pint,

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and it'll most likely set you back around £3.31.

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Now, that's 28 pence more than the typical price of a pint of beer,

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which is closer to £3.03.

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So how much of the cost of a draught soft drink is likely to be profit?

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I've asked a food scientist to take a look.

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Well, we're in the food testing laboratory,

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and fortunately we have with us our food test boffin, Peter Maynard.

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So, Peter, today we're going to talk about soft drinks.

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I mean, this looks a pretty ominous carton.

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The soft drinks you get in pubs,

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they're actually made up in the pub from a syrup and a fizzy water,

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so if you look carefully at the barman dispensing your drink,

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you'll see that he uses a gun, and there are two pipes coming from it.

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One is with fizzy water and one is with this syrup.

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There are seven litres of syrup here,

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-and altogether it make up 45 litres of drink.

-Whoa.

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What, this will make up 45 litres?

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That will make up 45 litres of drinks.

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'Peter has agreed to play barman for us,

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'and make up a draught soft drink as it would be served in a pub.'

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So you just put the syrup in and now you're going to top

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-it off with fizzy water.

-Top it up with fizzy water.

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-And is that what we get when we order?

-That's what you get.

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So let's go back then to cost.

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What exactly is in this drink that anybody might ask for in a pub

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-or in a restaurant?

-Certainly.

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Well, there's obviously the syrup from the container,

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and that will cost maybe 15 pence, something like that.

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-And yet we're paying anything up to £3.

-You are indeed.

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The end of it all is a drop of syrup and a bit of fizzy water

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and this is what you pay three quid for.

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-Yep.

-Shock, horror!

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PETER LAUGHS

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I'm fairly horrified by it, yes. It's, it's...

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There is a large profit to be made in this.

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So why are we being charged around three quid a drink,

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when the true cost is really just a fraction of that?

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Well, there is

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some work that goes into turning this syrup into a drink.

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And of course, there are costs that come out of the price the customer

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pays to cover things like staff, electricity and, of course, VAT.

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But even with all that factored in, it seems highly likely that

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soft drinks are making healthy profits for the pub trade.

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A profit most consumers say is just too big.

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I think the price of soft drinks in pubs is

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extortionate in comparison to how much you can buy them

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for and in comparison to the cost of alcohol as well.

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I've been in some places where you have to pay,

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like, £2.50 for a soda and lime, which is a bit much.

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I do think it's a little bit unfair, and it makes me think,

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"Well, why don't I just have a beer?".

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It may be unpopular, but it doesn't look like our pockets

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are going to get relief any time soon.

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Robin Black writes with the publicans' trade paper.

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Soft drinks are really important to pubs.

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About one in four of all drinks sold in a pub will be a soft drink,

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and that's getting bigger.

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More people are eating food in pubs, and about 44% of meals are consumed

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with a soft drink, so ultimately,

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although people are complaining, they are paying for it.

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And also, if I ran a business,

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I'd want to ring fence margin where I could get it. Times are tough.

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You don't want to suddenly start cutting prices now.

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Now obviously, all business need to make a profit,

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but there's something that may stick in your throat a little bit

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when it comes to comparing the price of a soft drink

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with that of a pint of beer.

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54.3 pence of every pint of beer goes straight to the taxman

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and Excise Duty.

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But soft drinks simply are not taxed in the same way.

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So should it be the case that a pint of a soft drink

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should at least be the equivalent amount cheaper than a pint of beer?

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Well, we did our own pub crawl. I'm afraid that wasn't quite the case.

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We sent our researchers to some pubs in Liverpool City Centre.

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Now, 11 of the pubs they visited offered orange juice by the pint.

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In three of those pubs,

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the OJ was actually more expensive than their cheapest pint of beer.

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In four places, the juice was cheaper, but not by nearly as much

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as the 54 pence they were saving by not having to pay the tax

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they would on the alcoholic drink.

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In fact, out of 11 pubs, only three passed the 54 pence tax

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saving onto their soft drink customers.

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So in other words, most of those pubs are likely to be making

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more money out of their soft drinkers than their beer drinkers.

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But maybe there is an alternative to the high cost of soft drink,

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because behind the bar, why not just order a pint of good

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old corporation pop, in other words better known as tap water?

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And the law is on the consumer's side,

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because since 2010, the legal requirement for any pub,

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restaurant, indeed, any establishment selling alcohol,

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is that they have to provide tap water absolutely free.

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But is it as simple as going into a bar

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and asking for a pint of the free stuff?

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Cheers.

0:17:210:17:23

The industry is worried that if more of us

0:17:240:17:26

insist on our right to free water,

0:17:260:17:28

we could see even more neighbourhood pubs shut their doors for ever.

0:17:280:17:32

Recent research was done which shows that publicans are getting more

0:17:320:17:35

and more worried about tap water, in fact,

0:17:350:17:37

63% of them said that it was damaging to the long term future of the trade.

0:17:370:17:41

If you have people sitting in your pub who are essentially not

0:17:410:17:44

paying for anything but using all the overheads, your electricity,

0:17:440:17:47

space where other people might be paying for a product,

0:17:470:17:50

listening to live music you've put on or anything like that,

0:17:500:17:52

so it's becoming a bigger and bigger issue.

0:17:520:17:55

We asked the British Beer and Pub Association what

0:17:550:17:58

they thought about the price of soft drinks in pubs.

0:17:580:18:01

They told us they believe that they're competitively priced,

0:18:010:18:04

especially compared with what's charged in restaurants.

0:18:040:18:07

They added that the prices are inevitably going to be

0:18:070:18:10

higher than in the supermarket, for the same reason that a pint of beer

0:18:100:18:13

is more expensive, because of the greater cost and service provided.

0:18:130:18:18

But back in Hampshire, landlady Tanya thinks that, by giving drivers

0:18:200:18:24

free soft drinks, rather than losing money,

0:18:240:18:27

she might overall be boosting trade at the Churchill Arms.

0:18:270:18:31

You'd hope that they'd have a car full of people when they come,

0:18:310:18:34

and you might keep those customers in the pub longer

0:18:340:18:37

if they're driving everyone home and everyone's enjoying themselves

0:18:370:18:40

and they might stay longer.

0:18:400:18:42

Still to come on Rip-Off Britain...

0:18:470:18:49

What's behind our rising food prices?

0:18:490:18:52

We reveal why the cost of a Sunday lunch is going up and up.

0:18:520:18:56

We had a disastrous year last year with the weather.

0:18:560:18:59

We probably left a quarter of our crop in the ground.

0:18:590:19:02

We just couldn't get it out.

0:19:020:19:03

You know, I often think that the fun of going out for a meal is

0:19:040:19:08

very often just looking through the menu

0:19:080:19:10

and deciding what you're going to order.

0:19:100:19:12

Now sometimes there is almost too much to choose from.

0:19:120:19:16

Unless, that is, you're one of the estimated three million

0:19:160:19:19

vegetarians in this country.

0:19:190:19:21

And while, if you don't eat meat you're probably quite used to

0:19:210:19:25

having a bit less of a choice, recently you've been writing

0:19:250:19:28

to us about something that's perhaps a little bit more unexpected.

0:19:280:19:32

Because, despite the fact that the raw ingredients usually cost

0:19:320:19:36

quite less than meat, in some of the best known chains,

0:19:360:19:40

vegetarian meals are actually more expensive than other dishes.

0:19:400:19:44

So, when one viewer got in touch asking us to find out why,

0:19:440:19:48

well, that was a challenge we couldn't resist.

0:19:480:19:51

Over the last two decades, Britain has undergone a food revolution.

0:19:570:20:01

We eat out more than ever before.

0:20:010:20:04

It's reckoned 19 million of us do it at least once a week

0:20:040:20:07

in a market thought to be worth around £80 billion.

0:20:070:20:10

Pat and Mick Brown from Suffolk are self-confessed foodies,

0:20:130:20:17

but despite the array places to eat near their home,

0:20:170:20:20

they find themselves limited in their choices for one reason.

0:20:200:20:25

I became a vegetarian when I was a teenager.

0:20:250:20:28

I didn't like the way animals were treated

0:20:280:20:30

so I said I wasn't eating meat any more.

0:20:300:20:33

For me, it was a New Year's resolution

0:20:330:20:36

at the turn of the century, 2000-2001, and I thought if I could

0:20:360:20:41

find a way of avoiding eating meat and fish, then I'll give it a try.

0:20:410:20:46

They've watched as, overall, British menus have become

0:20:460:20:50

more imaginative and creative, as far as they're concerned,

0:20:500:20:53

the veggie options have been neglected.

0:20:530:20:57

I think most vegetarians you speak to, their heart sinks

0:20:570:21:00

when they see vegetarian lasagne,

0:21:000:21:03

which nine times out of ten is probably out of a freezer,

0:21:030:21:07

or at the moment goat's cheese seems to be rolling everywhere,

0:21:070:21:11

so everywhere seems to be goat's cheese...tart.

0:21:110:21:15

That lack of choice was most recently highlighted

0:21:150:21:18

when they went out to celebrate Mick's birthday.

0:21:180:21:21

Penne pasta with tomato sauce.

0:21:210:21:24

The pasta was overcooked, it was like slime.

0:21:240:21:28

Increasingly, it's not just the range of dishes that bothers them,

0:21:280:21:32

the price can often leave a nasty taste in their mouths,

0:21:320:21:36

especially compared with the meat and fish alternatives.

0:21:360:21:40

I have a few menus here from various local hostelries

0:21:400:21:45

and establishments, and what Pat I are finding is that

0:21:450:21:50

the vegetarian dishes are priced pretty much the same

0:21:500:21:54

as the meat and fish dishes.

0:21:540:21:57

See if I can give you an example here.

0:21:570:21:59

Stuffed butternut squash, vegetarian, £11.45.

0:21:590:22:04

More expensive than scampi, cod.

0:22:040:22:08

The same price as a salmon dish.

0:22:080:22:12

It's a feeling that unites vegetarians

0:22:120:22:15

right across the country.

0:22:150:22:16

One of the things that members tell us

0:22:160:22:18

is they find it very challenging to get the same choice as meat eaters.

0:22:180:22:22

That's a big issue.

0:22:220:22:24

A fairly common kind of comment is that people get offered pasta

0:22:240:22:28

that has been frozen and microwaved,

0:22:280:22:30

and must have cost pennies to produce.

0:22:300:22:33

The other issue is the whole quality issue,

0:22:330:22:35

that we want the same quality meal as meat eaters get.

0:22:350:22:39

Indeed, a quick look at what's on offer

0:22:400:22:42

in the national restaurant chains seems to bear this out.

0:22:420:22:45

We've been checking out the menus of some of the best-known

0:22:450:22:48

names in the restaurant business and in most cases, they charge

0:22:480:22:52

just slightly less for the vegetarian meals than they do for the meat ones.

0:22:520:22:57

On average, it's about 20-40p.

0:22:570:22:59

There are a few restaurants where they actually charge significantly

0:22:590:23:03

less for their vegetarian dishes, but surprisingly,

0:23:030:23:06

there are those restaurants who charge more for vegetarian dishes

0:23:060:23:11

than they do for the meat ones.

0:23:110:23:14

Take the popular pub chain Slug and Lettuce.

0:23:140:23:16

Their meat lasagne costs £7.25,

0:23:160:23:20

but the butternut squash, spinach and goat's cheese lasagne

0:23:200:23:23

is a pound more.

0:23:230:23:26

And at Gourmet Burger Kitchen,

0:23:260:23:29

the classic burger costs £6.70,

0:23:290:23:32

but the veggie bean burger costs £6.95.

0:23:320:23:36

That's 25p dearer.

0:23:360:23:39

Meanwhile at Nando's,

0:23:390:23:40

the chicken breast fillet costs £5.95,

0:23:400:23:44

but the roasted Portobello mushroom burger costs £6.30,

0:23:440:23:49

so 35p more expensive than the meat.

0:23:490:23:52

It's hardly controversial to say that

0:23:520:23:54

when you go round the supermarket, generally meat is more expensive

0:23:540:23:59

than veg, so how can a restaurants justify charging more

0:23:590:24:02

for a vegetarian dish that's made with cheap ingredients?

0:24:020:24:06

Are we right to expect a veggie meal to cost less?

0:24:060:24:10

To put that to the test, we asked home economist Gillian Marczak

0:24:100:24:14

to take a good look at those meals from Nando's and Gourmet Burger Kitchen

0:24:140:24:19

to see if she could see any obvious reason

0:24:190:24:21

why the veggie options should cost more?

0:24:210:24:23

First, Gourmet Burger Kitchen.

0:24:230:24:26

She's taking both burgers apart to see what's inside.

0:24:260:24:29

Firstly the bean burger.

0:24:290:24:32

Breaking it carefully and there I can find they've got butter beans,

0:24:320:24:36

little bits of dried chillies in there along with other spices.

0:24:360:24:39

I can see red kidney beans

0:24:390:24:42

and then I moved on to the beefburger, which was an awful lot easier,

0:24:420:24:46

because all I really did was break it in half,

0:24:460:24:49

and there I found there was really just only meat.

0:24:490:24:52

A few spices on the outside.

0:24:520:24:55

On a first look at those ingredients,

0:24:550:24:57

Gillian can't see any obvious reason why the veggie burger costs more.

0:24:570:25:02

I went to my local supermarket

0:25:020:25:04

and I purchased a steak burger, which cost me £1.25,

0:25:040:25:08

and I purchased the ingredients for what I thought

0:25:080:25:11

was in the vegetarian bean burger.

0:25:110:25:15

That would have cost me 65p approximately.

0:25:150:25:18

I think that's where GBK are probably making their most profit,

0:25:180:25:22

from the vegetarian bean burger.

0:25:220:25:25

So if the basic ingredients can cost around half

0:25:250:25:28

the price of those in the meaty one, why does Gourmet Burger Kitchen

0:25:280:25:32

charge more for the bean than the beef?

0:25:320:25:35

It would be easy to think they are making their profits at the expense

0:25:350:25:39

of vegetarians, but Gillian says it's not necessarily that simple.

0:25:390:25:42

The only thing that I don't know, as far as the company is concerned,

0:25:430:25:48

is to whether they actually have to produce these bean burgers on site.

0:25:480:25:53

Of course, if they have to make them on-site,

0:25:530:25:56

then there's an extra cost involved with that.

0:25:560:25:59

And it turns out that is the explanation.

0:26:010:26:04

Gourmet Burger Kitchen told us that their veggie burger

0:26:040:26:08

is made from scratch by the chefs in each of their restaurants,

0:26:080:26:11

combining over 12 different ingredients,

0:26:110:26:14

so it's more labour-intensive to produce than their beefburgers

0:26:140:26:18

which are delivered fresh every day direct from the butcher.

0:26:180:26:22

Next, Gillian dissects the food from Nando's,

0:26:230:26:27

the vegetarian Portobello and halloumi burger,

0:26:270:26:29

and the chicken breast fillet burger.

0:26:290:26:32

Tops off. Have a look what's underneath.

0:26:320:26:35

This time, the veggie option doesn't work out cheaper than meat,

0:26:350:26:38

thanks to those pricey Portobello mushrooms.

0:26:380:26:41

The raw ingredients actually cost about the same.

0:26:410:26:45

The costings I have put together are round about £1.34 for both products.

0:26:450:26:50

Even so, you'll still have to pay more for the veggie option.

0:26:500:26:54

Nando's told us that the ingredients in their Portobello mushroom burger

0:26:560:27:00

do make it more expensive to produce, but the company

0:27:000:27:03

point out that they do have veggie choices that are cheaper than the chicken.

0:27:030:27:07

They also said that because chicken remains their most popular dish,

0:27:070:27:11

they buy more of it

0:27:110:27:12

and can pass on these economies of scale as benefits to customers.

0:27:120:27:17

Similarly, the Slug and Lettuce pub chain explained the difference

0:27:170:27:21

in price between their meat and veggie lasagne

0:27:210:27:24

because the popularity of the meat version gives them

0:27:240:27:27

more bulk buying power with their supplier.

0:27:270:27:29

And they said that while the majority of their veggie meals

0:27:290:27:33

are less expensive than their meat dishes, some do use

0:27:330:27:36

costlier ingredients such as goat's cheese or butternut squash.

0:27:360:27:40

But in any case, Suffolk chef Shane Aldridge agrees

0:27:420:27:45

that it's not just the cost of the ingredients

0:27:450:27:47

that determines the price you will pay for a veggie meal out.

0:27:470:27:51

Sometimes the general public don't understand all of the costs

0:27:520:27:55

they're paying when they eat out.

0:27:550:27:57

They tend to look at what is on the plate and identify that

0:27:570:28:01

with being where the value lies, on the plate,

0:28:010:28:04

rather than the bigger picture of all the other overheads

0:28:040:28:07

that are associated with not just that dish but the ambiance,

0:28:070:28:12

staff training, keeping the heating on. Those sorts of things.

0:28:120:28:16

The other thing is some vegetarian ingredients are quite high in price,

0:28:160:28:20

comparable to meat.

0:28:200:28:24

100 grams of cashew nuts would cost similar

0:28:240:28:27

to 100 grams of beef, to be frank.

0:28:270:28:30

About 10% of all meals that Shane currently sells at his pub

0:28:310:28:34

are vegetarian, and he expects that number to grow.

0:28:340:28:39

There's more and more people eating vegetarian food.

0:28:390:28:42

There's not more vegetarians necessarily

0:28:420:28:44

but there's more people enjoying vegetarian food,

0:28:440:28:47

so plainly you need to be catering for people that are interested

0:28:470:28:52

in eating vegetarian food and not just vegetarians particularly.

0:28:520:28:56

And that is music to Pat and Mick's ears,

0:28:570:29:00

because while it seems that their beef about veggie prices may be

0:29:000:29:04

more complex than it first appears, what they'd like to see most

0:29:040:29:08

of all is restaurants boosting their choice of meat-free meals.

0:29:080:29:12

I would say, have a serious think

0:29:120:29:14

about broadening your vegetarian options and you

0:29:140:29:18

might be pleasantly surprised how many people take you up on them.

0:29:180:29:23

Maybe even people who aren't vegetarians.

0:29:230:29:27

So-called all you can eat buffets can seem like a real bargain

0:29:330:29:37

for hungry diners, but who's really getting the best end of the deal?

0:29:370:29:41

Food critic Richard McComb has been helping himself to some tasty

0:29:410:29:45

secrets about what's really going on at the buffet counter.

0:29:450:29:49

Typically in buffets, you'll see an awful lot of pasta,

0:29:490:29:51

rice and noodles, and it looks all pretty good stuff to us.

0:29:510:29:54

The thing with all these big foods, however,

0:29:540:29:58

is that they're carbohydrates. They tend to fill you up really quickly,

0:29:580:30:02

and for this reason, buffets absolutely love them.

0:30:020:30:05

They want you to eat as much of this stuff as possible.

0:30:050:30:07

You eat lots of carbohydrates, you're going to eat less

0:30:070:30:10

of their expensive stuff, so that's the meats and the fishes.

0:30:100:30:14

Of course, after a big meal often follows a big thirst,

0:30:140:30:18

another money-maker for the restaurant.

0:30:180:30:21

The whole issue of drinks in all you can eat buffets is a minefield.

0:30:210:30:25

In some cases, buffet bosses know they might even take a bit of a hit

0:30:250:30:29

on some of the food, but they know they're going to make up for it on the drinks sales.

0:30:290:30:34

The flip side is that some places will

0:30:340:30:36

go down the route of offering you various promotions on drink,

0:30:360:30:39

so there might be free refills of soft, fizzy drinks,

0:30:390:30:42

like Coke and lemonade, which looks brilliant.

0:30:420:30:45

You can drink as much of the stuff as you like.

0:30:450:30:47

That's exactly what the buffets want you to do, because the more of this

0:30:470:30:51

fizzy, sugary stuff you drink, the more bloated you'll feel

0:30:510:30:54

and the less food you're going to eat.

0:30:540:30:56

As for the quality of the food, Richard says fine dining it isn't.

0:30:560:31:00

The food quality is usually pretty low,

0:31:020:31:05

sourcing in meats from industrial-sized farms,

0:31:050:31:08

from mass caterers.

0:31:080:31:10

They use frozen foods, they use processed foods.

0:31:100:31:13

Actual cooking of raw, fresh ingredients is pretty negligible.

0:31:130:31:17

Other tricks of the buffet trade might include staff in chef's whites

0:31:170:31:21

to create the impression it's all freshly cooked,

0:31:210:31:24

and small plates with not much room to put things on.

0:31:240:31:28

There's a reason why these places have sprung up

0:31:280:31:30

throughout our high streets and suburban centres.

0:31:300:31:34

That's because they're money pits.

0:31:340:31:37

Everything in these buffets is about driving down costs.

0:31:370:31:40

You are just a unit, not really a customer, in there to eat as much

0:31:400:31:44

cheap food as possible, fill you up with drinks, get you at the door.

0:31:440:31:48

How much do you spend on your weekly food shop?

0:31:510:31:54

For many of us, it's becoming more and more difficult to stick

0:31:540:31:57

to a budget because the prices on the shelf keep going up.

0:31:570:32:01

But is there more to these rocketing prices than simply

0:32:010:32:04

supermarket profits?

0:32:040:32:05

Kate Larkin from Manchester is a busy mother of three.

0:32:080:32:11

Like most of us these days, she has to manage her money carefully

0:32:110:32:15

starting with a strict weekly shopping budget.

0:32:150:32:18

You can get some good offers if you look.

0:32:180:32:22

I do buy offers and multipacks of things

0:32:220:32:26

but I won't buy stuff just because it's on offer.

0:32:260:32:29

I'll only buy the things that are on offer that we would eat.

0:32:290:32:33

But until recently,

0:32:360:32:37

we've become a nation accustomed to falling prices

0:32:370:32:40

and mothers like Kate didn't have to pay such close attention

0:32:400:32:44

to the food budget.

0:32:440:32:45

Food prices dropped throughout much of the second half

0:32:450:32:49

of the last century, primarily because of scientific advancements,

0:32:490:32:53

the green revolution that allowed us to grow a lot more food

0:32:530:32:56

on the same amount of land relatively straightforwardly.

0:32:560:33:00

The world was rosy.

0:33:000:33:01

We're getting into a situation now where the demand for food

0:33:010:33:06

is outstripping supply.

0:33:060:33:08

There isn't enough land to produce that, so as soon as demand

0:33:080:33:12

starts outstripping supply, you're in a situation where prices

0:33:120:33:15

are going to go up and the food is going to go

0:33:150:33:17

to the people who will pay most for it.

0:33:170:33:19

Bold and urgent steps must be taken to tackle spiralling food prices,

0:33:190:33:23

the head of the United Nations has warned.

0:33:230:33:26

The rising cost of food has become one of the most pressing problems facing the world economy.

0:33:260:33:31

The first really big food price spike was 2007-2008,

0:33:310:33:36

and food prices went through the roof on a global basis.

0:33:360:33:39

We have got used to stack them high, sell them cheap.

0:33:390:33:43

Buy lots of food and waste it,

0:33:430:33:44

and in the future we won't be able to afford to do that.

0:33:440:33:48

As the cost of fresh meat and veg goes up and up,

0:33:480:33:51

many of us are having to be more selective about the food

0:33:510:33:54

we put into our shopping trolleys.

0:33:540:33:55

Does this mean we have to have a real rethink

0:33:550:33:58

about some of our favourite meals?

0:33:580:34:00

Meals like the Sunday roast.

0:34:000:34:02

Kate's still serving up Sunday lunch for her family

0:34:040:34:07

but she's noticed that the cost of the ingredients has been shooting up.

0:34:070:34:12

The price of a Sunday roast has gone up but as a family,

0:34:120:34:15

it's one meal that we all thoroughly enjoy.

0:34:150:34:19

It's a good meal, it's a healthy meal

0:34:190:34:21

and I just think it sets you all up for your working week.

0:34:210:34:26

It's one of our favourite food rituals

0:34:260:34:29

and we cooked 1.5 billion traditional roast dinners in 2012,

0:34:290:34:34

so how exactly has the price changed?

0:34:340:34:38

We looked at the cost of a typical roast dinner with meat

0:34:380:34:41

and all the trimmings, potatoes, Yorkshire puddings,

0:34:410:34:44

vegetables and gravy, and compared the current price for each

0:34:440:34:48

ingredient with what you'd typically have paid a year ago.

0:34:480:34:51

One supermarket comparison website has found that the average price

0:34:510:34:56

for a meal jumped up by nearly 20% from an average

0:34:560:34:59

of around £8.87 to £11.01.

0:34:590:35:03

That's almost four times the average rise in food prices,

0:35:030:35:08

so why such a leap?

0:35:080:35:10

The answer begins in the soil.

0:35:100:35:12

The humble potato. It's the staple of many meals,

0:35:120:35:16

but could it soon be priced of our plates?

0:35:160:35:19

I've come to a very wet Kent, the Garden of England, to find out

0:35:190:35:23

why the wholesale price of potatoes has doubled since 2012.

0:35:230:35:28

So Matthew, tell me about the problems that you've been

0:35:320:35:35

having on the potato farm with the weather.

0:35:350:35:37

It's a really carried on from 2012.

0:35:370:35:39

We had a disastrous year last year with the weather.

0:35:390:35:42

We probably left a quarter of our crop on the ground.

0:35:420:35:45

We just couldn't get it out.

0:35:450:35:46

Have the problems that you're describing with the harvesting

0:35:460:35:49

had any impact on the price of the potato?

0:35:490:35:52

From 2012, the price per kilo went up, to the consumer, 20p,

0:35:520:35:57

so for a kilo of potatoes,

0:35:570:36:02

would cost the household 80p, and that would feed a family of five.

0:36:020:36:07

-Did the price to you go up?

-It went up a little bit.

0:36:070:36:11

Which helped us because of the hard work to try to get them

0:36:110:36:15

in and out, and also our costs over the last five years,

0:36:150:36:18

have probably gone up 20-25%, so we've needed a barrier to help us.

0:36:180:36:24

So has this year been any better?

0:36:240:36:27

So Matthew, we are standing here in the pouring rain,

0:36:270:36:29

it's a miserable day, we're standing in a sea of mud with a few little

0:36:290:36:33

green bits, what's been going on?

0:36:330:36:36

The rain just hasn't stopped.

0:36:360:36:39

Five weeks ago, the harvest was going smoothly up until then

0:36:390:36:42

and then we've not had the machines out here since.

0:36:420:36:46

We've got 80 tonnes left in this field,

0:36:460:36:48

that should have been done and sent in to be packed and consumed.

0:36:480:36:52

It doesn't look like we'll get them out.

0:36:520:36:56

Thankfully, the rain came late in the harvest

0:36:560:36:58

and although the last of the crop has been tricky to unearth,

0:36:580:37:02

earlier good weather means any price rises this year

0:37:020:37:05

shouldn't be on the scale we saw last.

0:37:050:37:07

If only it was just spuds that have been going up in price but it seems

0:37:090:37:14

the cost of almost every ingredient of a real roast dinner has been heading upwards.

0:37:140:37:18

How come? A professor of crop science should know.

0:37:180:37:22

Let's take a typical Sunday lunch, let's start with the meat,

0:37:220:37:25

the main factor influencing the price of the feed,

0:37:250:37:28

and that relies to a great extent on wheat, maize and soya,

0:37:280:37:33

and supplies of these cereals around the world.

0:37:330:37:36

These are at a reasonably all-time high

0:37:360:37:38

but they are expensive compared to historical trends.

0:37:380:37:42

And what about the greens?

0:37:420:37:44

The price of beans fluctuates depending on where they are sourced.

0:37:440:37:47

Some of our green beans come from Kenya and so are influenced

0:37:470:37:50

by the factors affecting farmers growing those in Kenya.

0:37:500:37:53

Lastly but definitely not least, why is the price of pudding on the rise?

0:37:530:37:59

If you think about a chocolate pudding,

0:37:590:38:01

the price of cocoa from which we get chocolate is at a two-year high.

0:38:010:38:05

This is due again to enormous demand from Europe for supplies

0:38:050:38:09

of cocoa, but also some dry periods in the African monsoon

0:38:090:38:14

that affect the producing regions in Ghana.

0:38:140:38:17

So it seems the wallets of British shoppers are being squeezed

0:38:170:38:21

by a double whammy of growing demand across the globe

0:38:210:38:25

for food and extreme weather events.

0:38:250:38:27

It's clear there is more to the cost of the Sunday lunch than meets the eye.

0:38:270:38:32

Rising food prices don't always have anything to do

0:38:320:38:34

with producer profits, and I'm sorry to say,

0:38:340:38:37

relief from bigger food bills doesn't seem to be on the horizon.

0:38:370:38:41

The influence of consumers on the price of production is relatively limited.

0:38:410:38:44

Producers are really restricted. They need to make a profit

0:38:440:38:47

from their business, but their profits are controlled

0:38:470:38:51

by their fixed and variable costs,

0:38:510:38:53

that are really reducing the margins at the farm gate.

0:38:530:38:56

It's the balance between a supply of food and the demand for food,

0:38:560:39:00

but also whether events in different parts of the world will also

0:39:000:39:03

influence the price on a week by week basis.

0:39:030:39:07

So with British consumers only a small cog in the global food chain

0:39:070:39:11

and the price of food increasing across the planet, it seems unlikely

0:39:110:39:15

we are going to escape the cost of our weekly shop edging upwards.

0:39:150:39:19

But back at the Larkin family home in Manchester, Kate at least

0:39:190:39:24

has found a strategy to stretch the family budget

0:39:240:39:27

as far as she can without giving up that Sunday roast.

0:39:270:39:31

I would definitely still keep cooking a roast dinner on Sunday, definitely.

0:39:310:39:35

I have my staple items that I get every week,

0:39:350:39:38

and then I build up my shopping list from what I'm going to cook

0:39:380:39:43

that week, and I just put those items in my trolley

0:39:430:39:46

and I'm not swayed by any of the advertising that stores do

0:39:460:39:51

to make us buy things that we don't necessarily always want!

0:39:510:39:54

Here at Rip-Off Britain, we're always ready to investigate

0:39:590:40:03

more of your stories on any subject.

0:40:030:40:07

Confused over your bills or just trying to wade through

0:40:070:40:11

never-ending small print?

0:40:110:40:13

When they sit you down to sign up, they don't really give you

0:40:130:40:16

the chance or the time to read through all of that small print.

0:40:160:40:19

Maybe you are unsure what to do when you discover you have lost out

0:40:190:40:23

and that so-called great deal has ended up costing you money.

0:40:230:40:27

These people have ripped me off well and truly.

0:40:270:40:32

Or you might have a cautionary tale of your own

0:40:320:40:35

and want to share the mistakes you made with us.

0:40:350:40:38

You can write to us at...

0:40:380:40:40

Or send us an e-mail to...

0:40:470:40:49

The Rip-Off team is ready and waiting to investigate your stories.

0:40:520:40:56

I think it goes without saying that absolutely none of us

0:41:000:41:03

like paying any more than we think we should for anything,

0:41:030:41:06

let alone for the essentials in life,

0:41:060:41:08

but as we've been hearing, sometimes the reasons our food costs

0:41:080:41:12

what it does can be a bit more complex than it might at first appear.

0:41:120:41:16

The cost of the actual food itself may be only a relatively small part of the final price tag.

0:41:160:41:21

But you know, while pricing isn't always clear-cut, there are all

0:41:210:41:25

sorts of other costs and overheads that can come into the equation.

0:41:250:41:28

You can't help thinking that at least in some of the situations

0:41:280:41:31

we've been talking about, we should not have to pay

0:41:310:41:34

quite as much as we do, so we end with simple advice.

0:41:340:41:37

If you're not happy with what you're being asked to pay, don't buy it.

0:41:370:41:41

That's good advice actually right across the board.

0:41:410:41:44

Always make sure you really are comfortable with what you spend,

0:41:440:41:48

even if that does mean you have to shop around a bit.

0:41:480:41:50

I'm afraid that's where we have to leave it for today

0:41:500:41:53

and we will be back with more investigations very soon,

0:41:530:41:56

but until then from all of us...

0:41:560:41:57

-Thank you for your company, we'll see you soon.

-Goodbye.

0:41:570:42:00

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