Episode 2 Teen Canteen

Every day after lunch

school canteens across the country lie empty and unused.

Until now.

Oh!

This term, the lid's being lifted on a brand-new venture

based on the kitchens of a Scottish school

run by its 6th year students.

I want to cry.

You can't die if you eat fish bone.

Nothing bad happens, does it?

They're starting a business selling take away food

and they're building it with everything they've got.

They're determined to make cash by the bucket-load.

And nothing's going to put them off.

SHE SCREAMS

The only problem is they can't cook...

No, no, no, don't do that.

..have no business experience...

And it's just absolutely ridiculous that a group of teenagers,

none of us have ever done business,

are going to just scrap a whole stage of a business

that every other business does.

Have you not been listening for the past hour?

..and their demanding coursework

doesn't include customer relations...

No, no, no, no. I want doughnuts.

At a time when almost a million young people

think they're already on the scrap heap,

can these 6th year students reclaim their future?

Doughnuts!

ALL: Go Teen Canteen!

The fresh-faced teens are about to learn some valuable lessons

from the school of life.

I thought I was going to need two weeks on differential equations,

but I think we might actually do it a lot quicker than that.

This term the 6th years of Linlithgow Academy

are facing a challenge most young people can only dream of -

they're launching their own business.

They plan to sell take away food

that they've cooked in their school kitchen

to the people of their hometown.

So far they've set up a management team.

Hands up if you want Scottish.

Agreed on a culinary theme - Scottish soul food.

I'm going to have some more cos Amy was pretty stingy.

And made some seed money.

Now they need to turn these takings into proper start-up cash.

The town of Linlithgow near Edinburgh

is famed for its historic buildings.

The teens have singled out one of the most prestigious locations,

the Burgh Halls,

to host an elegant afternoon tea as a fundraising event.

KNOCKS ON DOOR

I'll take you into the Bailie Hardie Hall where your event's going to be.

Handling the practicalities for the vintage event

are Heather and Lauren.

So this our Bailie Hardie Hall.

It's absolutely stunning.

I think it's perfect for the kind of event we're wanting to do.

What's the capacity of this hall?

If it's theatre style, you can get about 180.

For a wedding breakfast or a birthday party, about 120.

Our booking's from one till five,

but we'd be hoping to set up beforehand, so...

Yeah, that's absolutely no problem at all.

If you were coming in earlier

we would have to charge you per hour to use the hall.

So if you wanted to use it, you would have to pay for the room hire.

Thank you very much. It's a pleasure. Nice to meet you.

You too. Thank you.

Keen to add a novel spin to their event,

the girls suggest a Victorian theme, but it's not everyone's cup of tea.

I just don't think that getting served tea in a maid's costume

is going to draw people in.

Yeah, but let's not forget...

It's a one-off event.

I thought we were aiming at older people,

so this period drama theme is perfect for that.

It just seems a bit tacky to me.

If we're going to dress up as Victorian people

and serve tea, that's not classy.

Big events companies, they use themes

and we could use that theme to draw people in.

We could dress up and go out in the street in costumes

and draw people in. It's exciting, it's different.

A couple of people in a nice shirt and tie going around serving tea

is more classy than someone in a maid costume.

It's suppose to be a bit of promotion for the company

and stuff like that,

so maybe going down one Victorian way isn't the best way to do it.

Keeping it highbrow, but maybe not dressing up as maids. Just a nice...

People like the Burgh Halls, it's a nice place.

Just some tea, some music as well, that kind of thing.

Just a little bit of food, some patisserie, that kind of thing.

Keep it highbrow, but not get too narrow with the theme.

So just keep it elegant afternoon tea...

Back in time at the Burgh Halls.

That's amazing!

"Back in time at the Burgh Halls." Perfect.

The people who know most about catering on a budget

are the school dinner ladies.

Stuart, Teen Canteen's operations manager

goes to meet kitchen supervisor Linda to ask for some advice.

Linda. Hi. Do you have a minute? Yes, I do. Good.

We're having a bit of a, not a dilemma,

but we just need to try and source ourselves some linen for

the event on Sunday that we're having.

If you really want proper linen,

you're going to have to go to...some other source,

but obviously it's got to be some place that's within your budget.

Do you have teapots?

We'll give you the teapots and the coffee pots along with the crockery,

but you have to pay for any breakages.

But Stuart isn't the only one asking questions.

Have you got enough in your budget

for all the different things you're going to be doing on Sunday?

Um, yeah.

Have you sourced the price of your cakes, et cetera? Yeah.

Is there washing facilities? Yeah. Have you advertised it? Erm...

Do they have an oven or a free-standing boiler? Erm...

Roughly, how many do you think you're going to be catering for? Erm...

How much are you taking for your tickets on Sunday?

We've got ?8 for an adult and ?4 for a child.

Sandwiches as well? Erm... We're not actually doing sandwiches.

You're not? No.

You're only doing cakes?

We're just doing cakes.

?9 is a wee bit kind of steep. ?8 for just tea and coffee and a cake.

Erm, I'll have a chat with the food team to see maybe...

something about sandwiches.

Anything else you want to ask me, just come back and chat to me, OK?

OK. Thank you. Thank you very much. Cheers.

When Linda's lunchtime service is over

and the dinner ladies have cleared up,

her kitchen will be handed over to Teen Canteen.

This is where they will prepare all the food for their catering company.

Now the team need to establish

if it can also work for them as a shop front.

We need to find somewhere to sell from.

We need to have a look at the canteen.

That's the canteen, that's where they're cooking the food.

Really! I had no idea. Nice.

It's not that great, is it?

Cos this doesn't exactly look like a shop front.

We need to make it aesthetically pleasing, you know. Exactly.

I've got this image in my head of people coming in here

and just seeing the whole dark, just, empty school

and it being a bit creepy, do you know what I mean? Yeah.

The canteen has obvious drawbacks.

It's tucked away at the very back of the school off the beaten track.

No passing trade here.

Fi Buchanan has run her own acclaimed food business.

Now she's helping the 6th years set up Teen Canteen.

She thinks the answer lies not inside,

but outside the school building.

Into the light. I've got a space round the front.

Do you want to come and have a look and we can walk and talk through it?

When I had my business

and I was at the end of a busy main street, I knew for a fact,

just from hanging around and just from the way people are,

that business would do well at one end of the street

and two blocks down it would have been empty,

we would have got half the turn.

And so it's not just about making it semi-viable and putting up

something that looks quite nice.

It is about going for the kill.

Right. You see these trees?

To me these are brilliant because they are like free flagpoles

and that's your entrance into

something that you can construct here.

So you start off with that, you could build around it.

You could make it really high and really noticeable. Look.

All these people, all them there... they're your market.

I think before we go any further we need to work out

whether it's agreed that this is real estate that you'd want to build

a structure on. It is, because it's a prime location

but the only thing is the practicality of it.

Actually building up something that we need to remove

and getting the food over here,

but for advertising, aye, it's perfect.

So we are agreed it's a prime real estate,

we're agreed that to make it work here

needs to be some kind of structure. Yes.

We have got to do it for no money and make it secure.

And make it look amazing.

Your focus over the next couple of weeks has got to be

completely on this, what's happening here and how we're going

to serve it and just ignore everything that's going on, everyone else is frantic about...

anything else getting organised because we need this to get done.

And Fi knows someone who can help make it happen.

Top designer Ursula Cleary thinks the way to create an eye-catching

store on a budget is to build it from junkyard gems.

Hi, there!

When I look at all of this I see potential to build a big, urban

funky space out of which you can sell your food.

Maybe we should get some high vis jackets on and we could maybe walk

around and have a look at everything? Yeah? Great.

This is going to be really tight!

Let's get scrapping! Let's get scrapping indeed.

By salvaging scrap and using their imagination

they could have a unique shop front for almost nothing.

I really like it. It's really sparkly.

We could put fairy lights through it. It'd reflect!

Yeah! And it would be so cute.

What these cubes I think are great for, you know, if you start to

stack those you get a rhythm of things

and you're starting to make patterns and shapes which makes it...

It distracts from the fact that it's a pile of junk and it stops

being a pile of junk any longer

and the salvage yard is the best place for them to start today

because it's got everything, it's earthy, it's got texture,

the possibilities of fun,

and I think they're finding that, and it's great.

A really small washing machine. Seriously.

Look at it. It's so tiny! Ohh! It's so cute!

Thanks. Ow!!

I have got a few things to show you here that might make more

sense in the design process.

For inspiration, she's showing them the pop up cafe

built for the London Olympics.

We're thinking quite small whereas that is way up.

So people driving past see it. Exactly. Scottish soul food. Here!

And look at those colours.

How long will it take to build something like this, though?

We'll be really up against it but I'm hoping we can achieve it

in three or four days.

With nothing but rubbish on their mind

they return to school to sketch up their ideas. The cars come here.

You've got another serving hatch there. Yeah.

You could have a blackboard here

and then because the menus change every day,

write the menu on the wall next to it.

The thing in the room where we painted it black...

It also keeps the ideas mismatched, like we could all write on it.

So if you had a blackboard there at the side and write the menu...

It splits up the panel so this could be different material from this

and that splits that and this could be different material again.

Totally. On your drawings

think about where you want particular cladding points to be of what you saw

like corrugated type steel, those reflected bits you thought you could

string fairy lights through. I mean, we could string really bright

fabric through. It'd be great. I don't think Linlithgow has ever seen anything like it,

hopefully, by the time we've finished!

Nestling on the east coast of Scotland is the small

town of Dunbar. Now it's the food team's turn to be inspired.

So this is going to be exciting. Who's... yeah?

Dunbar bakery is notable because it's owned by the local community.

With their backing this cooperative not only make high quality

bread and cakes, they produce exquisite French patisserie

and wonderful macaroons.

Mmm! That is good.

Crisp on the outside and absolutely creamy in the middle.

Head baker Ross Baxter is passionate about all aspects of baking

and he spent years perfecting the macaroons using a secret recipe.

He's agreed to teach Adam and Davina how to make them.

How long has it taken to perfect this recipe?

To get the macaroons as good as they are?

There was a lot of tears and a lot of trial and error.

A lot of wasted nights just spent doing them up, three and four

in the morning when I was first learning.

They are probably one of the longest things for anybody to perfect.

You make it look so easy! I know.

Do not put too much or you will get a big mess.

So I'll do the first tray and let you guys watch for a bit!

OK. And then we can get a little bit messy.

Pipe a little bit. Stop. And then flick it.

You're making it look OK. No.

Some of them are better than mine.

I think yous could make them.

You know, I think the piping is looking good, it's just

maybe practice on the actual consistency of the mixture.

You just can't start taking all my business. Don't worry.

I think if we could do it, it would be good. It would look really good.

We could try. It's a scary prospect.

I think it would just look so good because they were

so simple, they look really simple but they're not. They look really pretty.

They look pretty and we are trying to go for elegant afternoon tea. It'd be so perfect.

Make a big bulb.

After being shown how to add the finishing touches to the

macaroons, Adam and Davina finally get to sample their handiwork.

They're good.

The seductive charm of high end patisserie may be tempting

but the teams need to consider whether it's achievable.

The ideas we can take from it, but I don't think...

Some of the actual practical things we can't replicate,

unless we get a trained pastry chef!

The food team take over the school kitchens to make

a start on some simple Scottish recipes.

But even the basics are proving troublesome.

Maybe if you cut like... Think the split is supposed to

go like... in here. Like that. I don't understand this.

Louise knows, that's good. Because no-one else does.

How's it going? Not bad.

It's nearly finished, I think, actually.

It's changing colour and it's starting to thicken up a bit more.

It's really bubbling, it looks like lava. Yeah.

It's a pretty dangerous job, this. It is cos it's molten sugar so it's...

Making tablet, a man's job.

Fi's eager to show them by adapting simple ideas,

there's an opportunity to turn a profit.

Tablet may not be in the same league as French macaroons

but in Scotland, it's a guaranteed crowd-pleaser.

Mm, that is absolutely beautiful. Thanks. It just melts in your mouth.

Yeah, thank you. Very well done, excellent.

Thank you very much, Ewan.

So far, so good.

Following Linda's advice,

they've come up with lots of ideas to justify the ?8.00 ticket price.

They're making home-made lemonade from scratch

and sourcing specialist cheese from a local supplier.

So this is our cheese room where we keep all our hard cheeses

and what we obviously need to do is work out what cheese is going

to be right for your afternoon tea.

This one is about ?14 a kilo.

I really like that one.

Meanwhile, Fi's busy smoking at the back of the school.

I got you a fish. Oh.

Did you catch it yourself? Yes, we did. Gone fishing.

I'd love to see that. OK, let's have a look at what you've caught.

It's got eyes and everything, it's really creepy.

You should hold it, it feels really weird. I'm not touching that.

Adam, go on. How do you normally eat fish, Adam? I don't eat fish.

You don't eat fish? No. Not fish and chips? Not really.

Fish fingers?

Fi's hoping to perform a small miracle -

to change Adam's view on eating fish as well as creating enough

food to feed 100 people by smoking just three trout.

Smoking fish is a great way of getting maximum

value for money from the fish because it gives it a really amazing

flavour and so a little goes a long way.

We should name them. No. He's Nemo.

Nemo. Did you just call it Nemo? Yeah.

Call him Benjy. Awww.

Nathan.

Nathan! Nemo, Benjy and Nathan,

the trout boy band. Smoking.

So, we're just getting a nice, tight seal under there

so they're getting the flavour of the smoke

but they're being cooked in this kind of steamy heat of the parcel

so it couldn't be a healthier way of cooking fish, actually.

Listen, don't be late for class cos I will get a row.

I will stay the lonely fool on the hill guarding the fish.

Business expert Hamish Taylor has run several multimillion pound

companies and he's agreed to advise the sixth-years on Team Canteen.

He knows that creating the best product is important

but you also have to know how to market it.

In any business, of course, it's not just how good your product is, it's

how good the customer thinks your product is and the communications

part of Team Canteen is going to be critical to them in succeeding.

Hamish calls a meeting with the communications team.

Take the customer promise and just think to yourselves how could

we get that message across, first of all,

and then secondly, what else could we do that would help communicate that?

Because communication isn't just about what you say,

it's also about what you do.

We need to know exactly what we're going to sell to them

and even like pictures and stuff to try

and make a campaign around cos we don't have much as of just now.

How we advertise this is really important

and obviously a lot of people are going to have thoughts about it

but, you know, at the end of the day, it's your job.

Yeah, we're never going to get something that everyone agrees on. Yeah.

Manager Stuart wants to check up on the new business cards

that the comms team have come up with.

Right, have we got the design? We do. What have you got on the actual card?

Eh, Teen Canteen like that and then 25th March,

tackle takeaways on the back.

That's the back?

Right, OK, I need to run just now

but we'll chat more about this maybe at lunchtime when I get a minute.

Right, bye.

They've created a new company slogan without discussing it with anyone.

"Tackle the Takeaways" may be catchy

but it's totally different from the idea they've already agreed on.

The communications team have come up with this phrase

"Tackle the Takeaways" and there are divided opinions on it

because some people think it sounds a bit like social activism.

It's a bit aggressive.

Our customer promise is a guilt-free night off for Mum.

Coming from me as an aggressive person, that's aggressive.

They were very, very keen to defend it.

I think the best you can say for it is that it's good alliteration

but aside from that, I mean, it's just...it's so aggressive.

They've obviously spent time and effort on it

and to change it at the last minute but that's the thing,

you have to change things at the last minute.

What we probably need to do is just work out

whether or not we can divert them from this just now,

whether it's not too late or if this is just you guys thinking this

and not the whole team...

I don't think anyone from management ever stopped and said, "By the way,

"management came up with this, you need to run with that."

So, somebody needs to sit down and talk to them.

I think that with the communications team,

there has been a bit of a breakdown in communication.

Ironically. Ironically enough, I know.

There are always going to be issues

if you can't get different bits of the business talking

to each other clearly and effectively,

and I've often had issues where somebody's making really good

decisions for an operations efficiency point of view

but the outcome wasn't great for customers and

unless the two teams are talking to each other properly, you will fail.

One thing that is going well is the building of Teen Canteen itself.

Designer Ursula Cleary talks Heather and Eve through the layout.

Well, this would be where your serving hatch would be...

Yeah, it looks really cool. ..so this would all be open

to your customers coming up.

Yeah, it looks really good.

It's a lot easier to imagine now that it's all up.

Like, you can kind of envision it more.

Uh-huh. Yes.

I think people are quite excited as well,

like, walking in school this morning, they were like,

"Wow, what's that?" So hopefully it'll have an impact once it's

more colourful and stuff as well, so that was quite encouraging.

This is just kind of a quick impression that

I did from the outside.

And it's not going to be as blocky or as colourful, probably, as that,

but this cube, if you look at it on the plan, it extends out

so it gives us a bit more coming out that way.

How long do you think it will take before the whole structure is up

and putting our...? The cladding and everything?

That's going to be at least three or four days anyway, really. OK.

As long as it's finished by Monday.

Yes. I shall endeavour.

With so much going on, Fi's called a meeting to focus attention

back on to the afternoon tea.

In terms of the event itself, we've got food, we've got staff,

right, that's the core.

What else is happening?

Erm, I think we've got vintage teapots

and we're making up cake stands which we can then sell on cos it

only costs about ?3 to make a cake stand which is the same

cost it would be to hire one

and the plan being that we're going to then have some opportunity

to sell them on cos cake stands go for like ?10, ?15 each.

That's quite a good profit margin.

But there's concern that some of the basics have been overlooked.

Have you found cafetieres yet cos that...? No.

Cos that means different coffee we have to buy.

We've got kind of everything but cafetieres.

So we have to buy instant coffee now and not actual coffee. I've got one.

Yeah, does anyone have cafetieres at home?

You couldn't find cafetieres anywhere?

I say we just use instant coffee.

We shouldn't have offered coffee, that was a big mistake.

But you can't just offer tea.

Hands up who has a cafetiere at home that they think their parents

won't mind us borrowing?

Are cafetieres that thing with a plunger? Yeah.

Oh, we have got one. I never knew what they were.

You could have told me.

OK, so, guys, can everyone ask their parents tonight?

If you guys bring ground coffee,

everyone else bring in cafetieres tomorrow at some time and label them.

So we've basically got all the crockery sorted.

Teapots, we're hiring, cake stands, we're looking to make

and sell on and just bring in cafetieres.

SCHOOL BELL RINGS

The girls get to work on the cake stands,

using cheap vintage plates from a charity shop.

Use a fine felt tip pen...

to mark the centre.

But Mr Turnbull, the school technician, has some bad news.

It's impossible to drill,

so we'll have to find another way of doing it.

We've got 40 to do, 40 plates,

to make 20 cake stands.

I don't know how you're going to do it if you've got 40 to do today,

because, as I say, I took an hour to do a 2mm hole,

and you've got 40 to do. That's taking you a long, long while.

OK, this is a challenge. That's fine.

What are we going to do if we don't get it done?

That's the only thing we have to consider.

I don't really want to think about if we don't do it.

Maybe we should,

because we've not got a lot of time to come up with another plan.

We're on step one.

There are four steps,

and look how long step four is.

Time to resort to emergency measures.

DAD: Hello, we're just talking about you. Hi, Dad, it's Hannah.

I was just phoning - can you please come and help us

with these cake stands?

OK, I'll come down just now, OK? Are you coming to bail us out again?

Thanks, Dad.

Bye, see you soon.

Help!

Hello, how are you? Hi, not too bad at all, love.

Is that..? What's that? My lunch. Your lunch, brilliant, thank you.

Hannah's dad cracks it - the trick is to keep the plate cool.

"Just keep working", is that what you're about to say? No!

Yeah, "Just keep working." Smile!

Hannah's dad gets to work.

Guys, look.

We've got one!

I love the colours. It's really cute.

Are we selling the other ones? Yeah. We're going to sell 20 for a tenner.

The cost of each is going to be about ?3, ?4,

so we're going to basically double our money.

While Hannah's dad is busy building

the rest of the cake stands,

Davina's managed to make enough macaroons to fill them all.

One, two, three, four, five, six, seven... 61.

261 plus 60, so...

Yes! We did it! Is it 300?

There's 300! Yay!

But there's still conflict in the boardroom.

Management are taking the comms team to task

over the wording on the business card.

It seems a bit aggressive.

That's the problem, people aren't asking us about things.

They're just going, "We don't like that, change it."

It's a little bit mean. That's not what we did!

That's why we called you here!

Obviously, if people have a problem with it,

they can come and discuss it with us

and we'll try and sort something else out.

Can I just say something? Any advertising that you do,

we need to centre it around how it's going to benefit the customer.

By taking on the takeaways.

By taking on the problems that are in society at the moment with obesity.

And if we're tackling McDonald's, Pizza Hut, Domino's,

all that, we're tackling them and making a healthy...

So it kind of ties in with that.

The real problem here is not about the tag line.

The real problem here is that there hasn't been any communication.

That's the real problem.

The groups are working in isolation and nothing's going to work

if we're working in isolation.

I think that's the issue, because management really know

what's going on with events, but because of...

It's our own fault.

We're all in one company

and we don't even know who's doing what, and I think that's probably...

Could we not maybe draw up an organisation structure?

I know that sounds really cheesy, but it would help,

because if you were like,

"Oh, I need to speak to somebody about this",

you could look at it and be like,

"Oh, that person is going to know." That actually sounds like an idea.

To sum up...

..bad communication, so we need to have you guys in management meetings

and events meetings or something along those lines.

We need to look at getting you guys

more in, like, in the whole circle, more involved.

And then have us at some of your meetings as well.

Or just more communication.

Everyone... I'm not going to say "happy", but everyone...

The wrong word.

I think we're OK. ..less cheesed off than previously?

Over in the canteen, the cake stands are made and the menus are agreed.

They've even landed a spot in the local newspaper.

Right, guys, that's lovely. All this way, all this way.

For the afternoon tea to succeed as a fundraiser,

they'll need to treble their investment of ?300.

Only then will they have enough money to launch their business.

If this goes badly...

That's it, cos we have no money for the actual canteen thing.

But if we do it well, then it's...

If the quality of the food's good,

they'll expect that in our meals, you know?

Yeah, and if the service is good. Definitely.

It is a big gamble.

We've literally gambled everything we've got.

Nine o'clock, Sunday morning, the day of the afternoon tea,

and the empty school canteen comes to life.

So, tablet needs to be portioned up,

brownies need to be portioned up, scones need to be done,

cream needs to be whipped, macaroon filling needs to be done,

trout needs to be flaked, the cheese needs to be prepared.

There's a big old list.

On your marks, get set... Two hours to go.

That's your butter, there.

The novice cooks have a mountain to climb.

Sophie has a lot on her plate.

I've got about 100 left to do just now.

So hopefully someone will bring back enough chocolate to do all of them,

and then we need to fill them all when we get there with cream,

which could take a while.

Adam faces his nemesis.

I don't like this. It's minging - look at it.

It's because it's Benjy you're touching. It isn't Benjy.

Benjy's gone. Benjy's there. I think this is Nemo or Nathan.

You can't die if you eat fish bone.

Nothing bad happens, does it?

And Eve dresses for action.

Is that it?

It looks good.

Yeah, if you the term "good" loosely.

Well, it's a black hat on your head, it's fine.

I feel very French.

Tension mounts.

No, Adam, it's cooking already. Just keep mixing it.

I'm mixing it, but it's cooking. I'll do it. It's cooking.

No, cos, Adam, if you do that, we'll have scrambled eggs!

We won't have scrambled eggs. Yes, we will. Stop it.

We won't, it's fine. Adam, I'm going to hurt you!

Manager Bavia is aware of the pressure they're all under.

Everyone's really stressed

and there's a lot of things that we haven't done yet that we still

have to do, and I don't know how we're going to get it done.

Fi is feeling the strain.

Mm-hm... I'm a little bit nervous, to be honest.

Um, well, we've made progress up here,

but now it's all got to unfold down there,

and I'm leaving a lot of things to the last minute cos

I don't believe in pre-made sandwiches and stuff like that.

There's no point in putting out rubbish, so...

this is coming up to the crest of the storm.

To avoid any extra charges,

they've left it to the last minute to get into the Burgh Halls.

Right, you put the boards out where people will see them.

They've 100 places to set in just 30 minutes.

Just put them all out and see how they look.

And it's no easier in the kitchen.

We've got half an hour to go and there's no sandwiches made at all.

Do we have milk? We need milk. I don't think so.

Time for Bavia to step up.

You need milk right now. Do you have tea and coffee? Yes.

When does it start? Half an hour.

Has anyone seen the church?

All the church are coming out right now. Oh, my...

Right, you go get the church people. Go.

What do you mean, "Get the church people"? Just go.

Tesco's is along there. I'll go to Tesco's. Yes, go to Tesco's.

Fi arrives in time to calm their nerves.

Hello, Bav. Hi, guys. All hands on deck. Fi, we need milk right now.

We don't have any milk.

You unload this. OK. Just put it...

No, I need it straightaway to the cafeteria. Is that downstairs? Yeah.

I know, but you've got a full half hour until service starts.

On the phone, come and give a hand. I'll take it.

Fi whips the team into shape.

No, Adam, swing round again. Concentrate on what you're doing.

Task at hand, Adam, OK? Right, and down.

Now it's time for organisation and good communication.

I'm not going to be nice and smiley any more.

We've just got to get shit done, now, OK?

They set up the workstations.

Plate up the smoked trout.

Bring in the milk.

And add the finishing touches.

Everything's sorted, bar one sartorial worry...

I'm just really stressed cos...I'm not in black,

and everyone else is in black and it's really freaking me out.

Cos it's just like the one thing that gives everyone the edge.

And I'm going to stick out like a sore thumb.

I don't really know what to do about it now.

Seriously, though, what am I going to do?

It's three o'clock.

The first customer arrives and the first home-made cake stand is

filled with macaroons, scones, chocolate eclairs and tablet.

As well as the smoked trout, oatcakes

and cheddar cheese sandwiches.

Everything's looking good - even Eve.

I've got a black top on, now.

All that's left is the simple task of making the coffee.

Do you know how to use a cafetiere? Yeah. OK. My mum has one.

That's supposed to be joined. You put the water in there, or the coffee.

Yeah, OK. Um... I think we need to...

THEY LAUGH

We could start but we don't know how to use the coffee things.

Michael, do you know how to use a cafetiere? One of them? Yeah.

You put... Oh, no.

Is there meant to be a filter thing?

There's ones on here. This goes up somehow.

You put it all in first and then I'm pretty sure...

How much coffee?

I don't know. Right, we'll just... We'll read the bag.

Oh, it's got one on the front.

One dessert spoon equals one cup. Are these eight cup?

These are eight cup. But we don't have a dessert spoon.

Maybe ten teaspoons. We'll go for that.

I've never made coffee in my life. I hope this is OK.

It looks really bad.

Half an hour after opening and there are still only two customers.

If the teens are to hit their target,

they'll need to serve at least 50 teas.

This is the number of people we've served.

That's not a good sign.

And it's kind of going to become a problem if it keeps happening.

Bavia takes control.

Could you go to the class and direct people this way?

Can I grab someone to come with me? Yeah, yeah. OK.

Thank you.

Excuse me, would you be interested in afternoon tea?

No, we're just home from a stag, son. We're dying to go home. OK.

Excuse me, would you be interested in going to an afternoon tea?

An afternoon what? An afternoon tea in the Burgh Halls.

Not today, thanks. OK, sorry.

Excuse me, would you be interested

in an afternoon tea in the Burgh Halls?

No, I'm going to watch the football and have a pint, sorry. All right.

Excuse me, would you like to go to an afternoon tea at the Burgh Halls?

No, thanks.

I just don't think we're giving them

the right stuff, cos they don't know what they're getting in there.

If we just say afternoon tea, they don't want just tea for ?8,

so...

I think it's too expensive, Anna. It's not, though. It is! It is.

We've had people say that at least three times down there.

Well, we can't lower it now.

If stuff's not selling, you lower the price.

Fraser, if they say it's too expensive...

We have jobs to do, so could we not have a fight and go and do them?

Yes. I'm not having a fight, I'm trying to tell you to be sensible.

It would be sensible to lower the price cos no-one is coming in.

More coffee. Do you want more coffee? Yeah.

With only 20 customers and enough food for over 100,

they're right to be concerned.

When you run in and say, "We've got to take the price down!

"Nobody's buying. Everybody thinks it's too expensive."

But then that's... I disagree.

So that's what they are saying. Yeah.

But you've got to believe that it's not.

Once we've said, "Come into our afternoon tea."

And then they look at the price,

they're already not wanting to come in.

Have you said, "That's what you're getting."?

But they've walked off by then.

I've seen the tip jars and there's ?5 notes in the tip jars,

because what they're getting is worth more than ?8.

Once they're in the door they love it.

That's it, you've just got to believe in what you're doing.

The best way to entice people in is to show them what's on offer.

What have you got to do? Believe and sell. Believe it, sell it.

Don't drop it or eat it. Love it. I won't drop it.

That will make them feel slightly awkward when they're mooching

around the cross in their black shirts and black ties, but I'm good.

If the customers won't come to the afternoon tea,

the afternoon tea must go to them.

There's cakes on offer. All right, then.

Sounds good. I love the Burgh Halls.

Excuse me, would you like to go to an afternoon tea at Burgh Halls?

It's worked. The customers flood in and the hall fills up fast.

To add to the pressure they have a surprise visitor,

their business advisor Hamish Taylor.

Hi there! How's it going? It's been a really good afternoon. Good. Good.

Well, I'm going to find out for myself now, OK? OK. So, tea for one.

Is that possible? Yeah, that will be ?8.

Hamish is here to assess the afternoon tea

which has been receiving some very positive reviews.

They've actually gone out and sourced the actual food.

They didn't just go to a supermarket and do it. I think very good. Yes.

Oh, I liked the macaroons. I did like the macaroons, yes.

You can tell a lot of effort's gone into producing it.

It's really, really nice.

It's certainly up to the standard of afternoon teas we've had

elsewhere, so it's very good.

I think the price is justified now,

because people have realised they're getting cakes,

but it was turning the people away at the start,

but we just needed to go out and show them what they were getting.

So far, so good. I think there are some lessons to learn.

Signage - could we have made it clearer outside?

Probably guiding people up through the building a bit more.

I think inside here there's more we could've done if we wanted

to create a real theme, and I think that's the thing

around the customer promises when we get to it with them.

If this really is about Mum's night off,

or whatever they finalise as their customer promise, then

we need to make sure we put that theme through absolutely everything.

With last orders in, it's time to take stock.

MUSIC: "It's A Good Thing" by Vitamin A

A month ago, thinking it's just a bunch of random people, and now,

it actually feels like a team.

And the fact they're all paying ?8 for our cakes

and sandwiches and everything...

It just feels really good.

Yeah. I've got confidence now. More confidence than I had before.

In everyone.

I feel a lot more enthusiastic about Teen Canteen

now that we've done this, because I really want to...

Now we've put all this effort into the fundraising,

I want to actually do the final thing

and see how much money we can make out of that.

As long as it's underneath, we're all good.

I don't know if it leaks, and if it does leak, it leaks onto my skirt.

If you're not busy at the moment, can one of you help me

clear everything from upstairs, cos there's a lot.

You did a good job today, OK.

You can stand up and help. So, everyone just be happy, OK.

Fraser, you're sitting in a corner eating food.

I've tried to keep everyone happy.

Hey, no... Every time I came down I was like, "What's going on?"

And then, "Eurgh! Eurgh! We need to get this done.

"We need to get this done. They've no' got enough cakes..."

"OK, calm down. Think about what you're doing

"And get the cakes ready,

"or think about what you're doing and pour some tea."

"You don't need to shout at everyone."

So you said, "I want two cake stands

"but I'm not really sure how many people they're for."

Can they have labels? No, they can't.

They've done it.

Hey, everyone, let's start singing a song, right?

GIRLS: # That we were for ever, ever

# And I used to say

# "Never say never..." #

Oh, so he calls me up and he's like, "I still love you."

And I'm like, "This is exhausting, you know?

GIRLS: "We're never getting back together.

"Like ever." No.

# We are never, ever, ever

# Getting back together

# We are never, ever, ever

# Getting back together... #

They invested every penny of their ?300 on the tea service.

They need a return of at least three times that to open

Teen Canteen.

ALL: Whoo!

Guys, I've counted up the money.

If we sell the rest of the cake stands, we'll make over ?1,000.

THEY WHOOP AND CHEER

HE ROARS

Yay. Hands in the middle. Everyone, come on. Just do it.

ALL: Go Teen Canteen.

THEY WHOOP

All-in-all, it's a triumph.

Right, OK, let's keep tidying.

Monday morning, and it's back to class.

Headteacher Mr MacKenzie reflects on their efforts.

It looks like a really good article,

lots of good publicity there for the project.

The big question is how well they planned it.

I know they got off with it, if I can put it that way?

But I've often said,

if there was an exam in procrastination in this school,

they'd all get As and they've got to learn to plan things better.

But a good result and great publicity for the project.

Hamish Taylor thinks the afternoon tea

was an important learning experience for the teams.

Three big lessons they learnt.

One about teamwork and communication.

One about advertising and marketing,

and one about how

you really bring a concept to life in more than just food on the plate.

Hamish discusses his concerns with the communications team.

You had an event on Sunday, so have you got the names

and addresses of all the people who came along on Sunday?

No? 80 people came along, all fans of Teen Canteen,

who are all coming along to support it,

potential customers of yours in three or four weeks.

We did have sort of a few ideas in place

that we weren't really then allowed to...

..put them out because, apparently, we didn't want to seem too pushy.

For goodness' sake.

I didn't agree. These are potential customers.

You don't want to be pushy?!

You don't want to be annoying to people,

but you have a captive audience sitting there having afternoon tea

under a title of something called

"this is all about raising funds for Teen Canteen"!

For goodness' sake tell them what Teen Canteen is!

For you guys, your attention should be focused on the end goal,

because you'll get some people who'll get caught up on

the intricacies of the food or whatever, which is really nice

and really good, but what you've got to do is sell tickets or sell meals.

So keep your eye on the end goal, not the process.

To help them develop their strategy for Teen Canteen,

Hamish takes the comms team to Edinburgh,

to meet one of Scotland's leading advertising companies.

The Leith Agency is renowned for its dynamic campaigns.

These guys are the experts in their field

when it comes to communicating your message.

Clearly that's a big challenge for us, yeah?

The first thing to think about is who is your target market

and what the message is you are trying to get across.

Remember, the measure of a good advert is

whether or not it communicates your message to your audience effectively.

If it can be entertaining and humorous, fantastic,

but don't let that get in the way.

Your key job is to get the message across.

The Leith Agency is headed up by creative director Gerry Farrell.

We've got a week until we're launching. A week?! Yeah.

A week. A week? Yes.

Are you serious? No. Um, yes.

OK. Come along here, guys.

Gerry takes the teams to the company's think-tank -

a barge moored by their office.

Here, they are introduced to three of his top team.

Ladies and gentlemen, boys and girls, please welcome,

Gareth...

Fletch and Phil.

In you come, guys. How are you doing?

How are you doing, guys? Right.

The teens split into groups

and start to work on publicity ideas with their new mentors.

You could maybe do some guerrilla stuff.

Do you know what I mean? You can get quite cheeky.

Not sort of arrested but, I mean, I've been close to it a few times.

I want to need to know as much as I possibly can about what you do.

So, you haven't got loads of money, have you,

tucked down the back pocket? BOTH: No.

It's all about publicity, it's not really advertising.

It's about publicity. Yes.

You need to make as much noise as you possibly can,

because... With not much.

And very quickly as well. Yes.

I think we want the community to feel like like they're almost

involved in it.

That's great. Yeah.

This is not about create some publicity for the sake of it,

create some excitement for the sake of it. This is about how are we

going to sell meals during a time that is not very far in the future?

So focusing the ideas into why should people change their habits?

Why should they do something different from what they'd normally

do during a week? I think that is the critical bit for them.

OK, you've had an hour to come up with an entire strategy

and create a presentation to pitch to myself and Hamish.

That is about three times as much as we usually get

at The Leith Agency, so you're very lucky.

There's only one rule I'm going to insist on,

is that you wear your thinking caps to present.

Dressed for action, the teams make their pitches.

We've got to a stage where we start to think, you know,

what is it we actually want to put across to our customers?

We sort of had "a soul food", because we wanted to put that,

the kind of love and heart but also that we are a school,

so trying to like develop those two ideas together into one strapline.

Which was... Teen Canteen - a lesson in Scottish soul food.

But obviously again we've stuck with the schoolkids theme.

We want everyone to know who we are.

We're schoolkids, we're going to stick with that as our tone.

Fun - but again we're cheeky, obviously we're teenagers,

we're going to be a bit cheeky

so we want to sort of get that out there.

This is kind of the idea of the banner.

I've made it kind of rough, like a bed sheet, kind of handmade

so exactly like our food - handmade.

That was that idea.

We don't give a fork about good food.

No, we do give a fork about food food. I can't see it.

So with that, as well, we talked about

handing out forks to people as well with little messages on.

We were hoping to make them out of wood so they look more rustic.

We give that little quote with it and then we'd offer them maybe

however much off on opening night just to entice them in.

What I see here is very, very promising indeed.

I think you've gone a long way to making very interesting

sampling sessions and that's what I wanted to see out of this.

You've got to throw yourself into sampling and do it in a clever way.

There's some lovely stuff coming through.

I think for all of the teams,

if you put together some of the ideas, the flash mob ideas

and the ideas from the first two on how to reach customers,

the school theme, playing to the fact that we're teenagers,

from the second group, the fact that you

honed in on the tone of voice, the look and feel.

You put all that thinking together, guys,

and you can really create something impactful. Well done.

Thank you.

OK, guys. Good.

After spending the afternoon dreaming up publicity ideas,

some valuable lessons have been learned.

It's given us a lot of direction definitely.

And with only ten days left,

that's kind of quite a kick up the bum type thing. Yes.

Back at school, the structure for Teen Canteen is coming together.

It's clad on all three sides.

The marquee shell has been installed

and the junk from the scrapyard has arrived.

It's here. Great.

They're using the scrap to dress the front of the building.

# I feel it all, I feel it all... #

These crushed cans are just a great burst of colour.

And it reflects the kind of recycled nature

of everything we're intending to do here and we're going to make.

Hopefully, pile them high in a safe fashion and bolt them

and put some railway sleepers along the top of them,

so they become an area where people can stay around for a little bit longer,

you know, once they've got their food and everything.

And it's under the canopy.

Our other big achievement today was to get all of that in place.

It's starting to solidify the whole structure

and now, which is what we have got the students doing,

is to start to paint strips, blasts of colour

which will hopefully unify horizontally

and then we'll cut into it with grade-like forms.

I suppose it is organic

and hopefully the more enthusiasm and the more ideas that they bring to it

when they're standing out in front the better, really.

So I think it is...

It's getting there with a lot for cold, hard work.

It's quite hard to imagine it being finished.

It's obviously come a lot further on from what it was at the start,

but at the moment it's quite hard to imagine it

cos it's all tents, sheets and tarpaulins at the moment.

And it's really loud and windy and not very warm.

So, hopefully, it's not like this when we start on Monday.

Only five days in the making

and the Teen Canteen structure is almost complete.

# I've walked in the fields and I've trod life for days

# Seems when I do that old rag takes me all kind of ways

# Except the way I'd be headed if I knew where I was going

# But I'm from the country and it's better nor knowing... #

With the launch in sight, the comms team

are keen to finalise their publicity strategy.

Remember when we were at the halls

and we had people out on the street trying to bring people in.

I was one of the people that did that and I didn't work. It didn't

work. And then we took out a cake stand

and people started to become interested in it.

It's almost that. At the moment we've been postering and flyering

and it's not really working. Definitely.

Whereas, if you put something out

that people will notice is out of the ordinary,

then people will maybe stop and question. Yeah.

They've decided to go with the find-a-fork idea

they came up with at the agency.

Heather and Shannon set about branding the forks

with the Teen Canteen colours.

But it may be a little too ambitious.

Oh! Oh!

Oh, it worked. It works.

I don't think we can pick those up.

Could we get gloves from the kitchen?

What kitchen? You know that kitchen that we used to cook the food.

Oh, it's so cold!

They manage to spray the forks, but now for their next challenge.

Heather, you said a really good idea

would be to start threading some lights through.

So I think maybe that's what we can do today.

These are great because we've got so many blackboards outside as well

and I think against the black they'll really hit off.

It will reflect off it and it will be really nice.

We should probably try not to break them.

At first, I was kind of a bit worried

that it was just going to look a bit shabby and a bit boring,

but now that more and more colour's

getting added... Are they meant to be all tied up like that?

Erm... What's happened?

The answer is probably going to be no.

Hold on. Hold on. We can fix this.

With only the finishing touches left to do,

they now need to concentrate on drumming up customers.

DRILL WHIRS

Excited by the ideas he picked up at the agency,

Stewart is also hard at work.

He and the boys are planning an undercover campaign.

We need to obviously get the word out there,

especially around the high street and stuff.

So tonight me, Sean and Alex are going round the town.

We've got a ton of boards which are just going to go everywhere.

And the idea is that people can't go anywhere

without seeing something to do with Teen Canteen.

It's guerrilla marketing at its simplest.

Are we actually allowed to do this?

Er...I don't know. LAUGHTER

No, I don't think there's any, like...

I mean, it's Friday, it's not as if they're going to

call folk out tomorrow and take it all down.

We might as well just, like, try and be respectful of folk

and not try to annoy them,

but we still need to put them in places that are going to be good.

Yeah. We'll just go for it. Right.

We'll go in first, because we might get arrested or something.

Well, there's no point, it's right here.

Let's just do it. Get it over and done with. Aye. Park up over there.

THEY GROAN

LAUGHTER

Just up here. Pull it tight. Can you reach?

Going to need another cable tie.

Yeah, yeah, I need one.

Sean, give me another cable tie.

HE HUMS

Right, that's it. Game on.

That way.

HORN

Wahey!

Right, let's go.

Back at school, it's time for the girls to plant the forks.

OK...here we go, guys.

If it doesn't go right, I'm going to be really sad.

ALL: Whoo!

I don't want to go. LAUGHTER

I don't want to go!

The temperature plummets.

They brave the cold and take Linlithgow by storm.

Teen Canteen!

ALL: Where's our fork?!

LAUGHTER

Wait till you see where I've hid one.

I'm having so much fun!

Their marketing idea is to hide the forks all over town.

LAUGHTER

No!

Let's go! Let's go!

If their customers can find at least five,

they're guaranteed a discount.

Good. Done. Woo-hoo!

The teams head home. Job done.

After all their preparation, Teen Canteen becomes a reality.

13 Canteen orders away!

Thanks a lot.

CHEERING

As the school embarks on a four-day food fest

that will challenge the teams,

they put the lessons they've learnt so far to the test.

CHEERING

Subtitles by Red Bee Media Ltd