It is the day of Serena's mother's operation, and she is determined that everything should go without a hitch. Gemma dismisses concerns about her being back on the ward.
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Dean! You need to open the door.
Did she have an abortion?
Gemma, what's happening? Are you OK?
-I slept with Sean last night.
-What do you want me to say?
Don't take it personally.
Mo's just grumpy because she's losing her battle
with the Stay Puft Marshmallow Man.
Holby fit club.
You know who this is? Ms Campbell's mum.
Your mum said she's happy to go on the waiting list.
Shouldn't be more than a couple of weeks. A month at the most.
I'm sorry, Serena, she's going to have to wait her turn.
Don't mind me. I love being in a truck(!)
What's happening to me?
It's all right, stay calm. You're at Holby City Hospital.
Now, what's your name?
Dawn Mallory. Was I run over?
No, no, Dawn. Nothing like that.
You were crossing the road in front of my car when you collapsed.
I waited with you until the ambulance came.
That's very good of you.
No, not really. My car broke down. Oh, no.
Just take her straight through to AAU.
Mum! Stay in the cab.
Here, come... Thank you. Yep, lovely. I'll take that, thanks.
Come on, come on, come on.
Do you need a hand?
No, I'm fine, thank you. I've just sent somebody your way, actually.
Oh, great, OK. Thank you.
Your first proper day off in months and you get to spend it here.
Mum, they have finally managed to squeeze in your operation.
-I wasn't going to miss that.
-You could have had a sleep in.
I haven't slept in in my entire life.
Well, maybe you should have a go at it now.
Perhaps it would make you a bit more relaxed.
Dr Wilde. Gemma.
Sorry I'm late.
The roads are solid. Bus was late.
Well, I've never been to a psychiatrist before.
Do I just lie down and talk, or...?
Just sit. And talk.
let's start with how being held hostage has affected you.
And then you sign me off and I go back to work?
Oh, my good God, have you seen the weather out there?
Talk about brass monkeys.
Oh, don't start. Coldest day of the year and my boiler packs in.
I got in the shower and I thought I was going to die.
Guess what, it was freezing when I came in.
And yet here I am, on time.
Oh, is this you for the day, then?
I was hoping you were going to cheer me up, not make it worse.
You're not still moping about Jac are you?
Cos it's getting really tired now.
Oh, well, thank you very much for the support, Maureen(!)
Are you OK, Mo?
Fancy going out tonight? Be just like the good old days.
To be honest, I could do with the company,
and even your wee miserable face is better than nothing.
OK, but no banging on about Jac all night, OK?
Yeah, at first I had difficulty sleeping.
But, well, you just pick yourself up, don't you?
Get on with it.
I'm not really into dwelling on stuff.
You know, what might have been.
Things are what they are, good or bad.
I don't know what you want me to say.
What, I'm falling apart, having panic attacks, flashbacks...?
I'm sorry to disappoint you, but I'm not.
Oh, hello. Lovely to see you again.
Not that I'm glad you're back in hospital, but...
Lovely to see you too, Chantelle.
Sorry, we're a few nurses short today - the weather.
But we're expecting an agency nurse soon, so everything's under control.
Here we are.
We meet again.
Adrienne. How have you been?
Well, hopefully we can do something to improve on that.
So, can we get her prepped?
Well, let's get her settled in first.
I'll leave Chantelle to sort you out
and I'll be back shortly in case you do have any questions
I'm sure we'll manage. Look, I'm needed on AAU.
And as soon as I'm back on my feet,
I'm booking myself a flight to Australia.
Let's get that coat off now, Mum.
I recently joined Facebook.
At my age! Outrageous.
Anyway, I got in touch with an old friend from university.
Donald. He's invited me out there.
Serena doesn't approve.
can we not air our private business in front of Nurse Lane? Thank you.
She's convinced he's only after me for my body.
Well, you never know.
Seriously, I don't know what else to say to you.
I'm ready to go back to work.
I'm bored of sitting at home.
OK, we're done.
Well, that's it? I can go back?
I think we need at least one more session.
These will help you to sleep.
You said you haven't spent time thinking about what happened.
It's how we come to terms with trauma
and gain some degree of cognitive closure.
It just all sounds so drastic, I suppose.
Removing the entire bowel
isn't any surgeon's first preferred choice, but...
It's all right to admit you're scared, you know.
-Serena, I'm an old woman...
-You're not old.
..and I'm about to undergo major surgery.
And all the research shows your quality of life
will be vastly improved.
This operation changes peoples' lives.
I'll be right back.
Please tell me that expression has nothing to do with my mother's op.
We've had an emergency admission. Dawn Mallory, you remember her?
Yes, I remember.
I'm afraid we're going to have to push your mother's operation back.
Am I allowed to ask what kind of emergency?
She has invasive bowel cancer which requires urgent intervention.
But shouldn't she should transfer over to St Peter's?
I'm not prepared to risk moving her
when we're perfectly capable of handling it here.
Nah. Been to pick up this from the pharmacy.
So, what's the news?
Yeah, well, I've just been pushing on with the assessments really,
so on Friday I did an intramuscular injection
and a male urethral catheterisation.
Yeah, that didn't go too well.
It took a few tries, but you know what they say.
"Get this incompetent butcher away from me?"
No, no, no. Mr Griffin's been really helpful, actually.
He didn't say as much,
but I think he thinks I'm looking good for the F1 Prize.
Well, better get going before I freeze to death.
Yeah, yeah. Me too - busy, busy, busy.
Now, Lucas, I believe you've had a fall?
He was up a ladder. In this weather.
I was trying to clear the gutter. The one Dad was supposed to clear.
Lucas's father and I are separated.
Well, according to the ED, you have severe pain
in the lower pelvic area.
Are you also having difficulty breathing?
Do you mind if I take a look?
Sorry. You OK?
Well, it looks like you have a haematoma.
What does that mean?
What it means, Mrs Talbot, is... Oh, sorry, you can turn round now.
But everyone calls me Sherry.
It means you have a swelling containing some blood,
which is why your testicle is so painful.
Now, it also means we have to do an ultrasound scan
to make absolutely sure.
I'm also concerned about your breathing,
so I'm going to transfer you to another ward
where my colleague Ms Effanga is going to do some tests,
and she'll do the ultrasound, too.
Can't we do the tests here?
I'd rather not...
I think he'd prefer to have a male doctor. For...you know.
Yes. Well, I can talk to my boss.
I might be able to come up there with you.
Is it really you?
Either that or you're hallucinating.
If you are, you probably shouldn't be dealing with patients.
All right, Mrs Benson, unfortunately your ulcers are still bleeding
so I will admit you for a gastroscopy, OK?
What's going on here?
Dr Clark signed me off.
That was quick.
Turns out I was in the wrong place at the wrong time.
I could have told him that, but there you go.
OK, well. We'll ease you back.
I don't need easing in. I'm falling behind on my assessments.
It's not a race.
Of course it's a race. You know how prestigious the F1 prize is.
If I don't get it, Dr Digby will.
From what I heard, that is not very likely,
but I'm not going to knock your ambition.
-How is she?
-It went well, I think.
Good. So, is my mother going to be prepped for theatre now?
Just as soon as I'm finished with Dawn.
The agency nurse didn't turn up.
Don't tell me, the weather.
Honestly, a few drops of rain, this country grinds to a halt.
Hopefully not too long now.
I'm invisible. You having fun?
Donald sent me pictures taken outside the Opera House.
He's got us tickets for Madame Butterfly.
The poor thing's terrified of you.
He's a junior doctor - he's terrified of everything.
Maybe I should go and shout at someone.
Oh, for goodness sake, Serena.
Look, embrace the powerlessness. It might make you a better doctor.
What? It'll teach me to empathise more
with worried patients and their relatives?
Is that such a bad thing?
Empathy is not a sign of weakness.
Right, Mr Griffin's ready for you in theatre now,
-so shall we get you prepped?
-Yes, it is, yeah.
All right, I'm Mr Spence.
Have they explained to you why you've been transferred from the ED?
Something about nerve damage?
Possible nerve damage. You want to tell me what happened?
I was on my bike. I was going to pick up my wife's birthday present.
I hit some ice, next thing I'm on the ground.
Well, then, technically, it's your wife's fault.
Do you want us to call her for you?
Yeah. She's under Sophie.
OK, great. Someone will be with you in a minute.
Dr Wilde, you up for dealing with a patient?
OK. Todd Parish. He's in bed four. He's just had a motorcycle accident.
I need you to call and get his records transferred.
And when you've done that, if you could ring his wife.
Should be under Sophie. And when you're done with that,
I would like to hear your initial assessment report back to me.
You're not going to be here?
No, you need me to be?
-All right, that's what I thought.
I want to observe.
-I can't allow that.
-Of course you can.
You think I need observing?
No, it's not that. I just want...
I'd like to be with her.
One word and you're out.
-Not good enough. You have to say it.
One word and I'm out.
-Malick, you heard that?
-Loud and clear.
And the rest of you?
ALL: Yes, Mr Griffin.
OK, let's get started.
Well, Michael said he was very happy for me to be up here
to deal with Lucas's... testicular needs.
-So, if it's OK with you...?
Lucas, this is Ms Effanga,
who is going to be looking after your chest.
-Oh, sorry, this is Sherry, Lucas's mum.
First thing, the ultrasound confirms a ruptured testicle.
So, I'm afraid we're going to have to operate to see
if the dead tissue can be removed.
-An operation on...?
-What if it can't?
We may have to remove the damaged testicle.
Oh, my God.
Would that mean he wouldn't be able to..?
Jonny, would you mind taking Mrs Talbot to get consent for theatre?
Sure thing. If you'd just like to step this way.
I'm sure everything will be fine.
You're very kind, Doctor...?
Nurse. Nurse Jonny.
Uh, Sorry, Nurse Maconie!
Just this way.
Mr Parish? Hi. I'm Dr Wilde. Mr Spence has asked me to examine you.
I rang your wife. Left her a message.
I don't know why Sophie has a mobile. She never answers it.
If you could just look at me.
Any dizziness, nausea, blurred vision?
She'd seen this locket in an antique shop.
My wife, I was going to buy it for her.
It's like old silver, Victorian, I think,
with rubies, which probably meant bad luck back then.
-She just fell in love with it.
Right, if you could just try wiggling your fingers for me?
Is it serious?
No, don't worry. It's just the bruising and the plaster.
I'll arrange a CT scan of it, though, just to be sure, OK?
You're the boss.
Must be hard, raising a teenage boy on your own.
It's making me old.
You don't look old.
I shouldn't complain.
He's no trouble, really, he's just at that age.
Some of the friends he's knocking around with.
I know they're smoking and drinking.
I'm scared they're leading him astray.
Well, like you say, it's a teenage thing.
He'll grow out of it. I did.
Well, the smoking.
The drinking and going out, I'm still kind of working on.
And as for the being led astray, well...
According to his Todd's GP, he was in a crash 18 months ago.
He was treated for minor injuries.
There was a passenger in the car who died at the scene. His wife, Sophie.
His GP referred him for psychiatric help.
He's been talking about her like she's waiting for him at home.
I just left her a message on her mobile.
Could be concussed.
There's no sign of it.
-All right, well, let's watch and wait.
You want me to take over?
No. Maybe I'll talk to him? See if I can find out what's going on?
All right, tread carefully.
I feel sick.
There you go.
That's the woman who brought me in.
That's Ms Campbell. She's a consultant here.
Her mother's just had an operation.
How about you, your family? Anyone you'd want us to call?
My parents live in Manchester.
They'll be at work, so I don't want to bother them.
OK. How come you're down here?
Uni. Modern History.
Could you pass my bag?
Oh, I used to love roller skating as a kid!
Never done it before.
I was on my way to a date.
I'd be terrified to go roller skating on a date.
Knowing my luck I'd fall flat on my face and embarrass myself.
That's part of the fun.
Are you going to call him?
Oh, my date? I suppose I should.
He might come and visit you.
I doubt it. I've never met him before.
There's always next week.
I met another guy who's in the army.
He's into rock climbing.
What do you think? Sound fun?
Maybe! Excuse me.
Mrs McKinnie's going to be out for a while yet.
Let's keep her on hourly obs.
Any problems, you call or page me, OK?
And call the oncology department at St Peter's.
Let them know Dawn Mallory's
going to miss her chemo session this afternoon.
Mum's doing fine.
Are you going to sit with her until she wakes up? She'd like that.
No, I might just nip to my office.
I've got a mountain of paperwork to catch up on.
-OK. Shall I buzz you when she wakes?
-Yes, please. Thanks.
You look serious. Is it bad news?
I got your medical records from your GP.
They mention the crash.
And your wife...
I don't want to talk about it.
No, you don't understand.
Yeah, you're right. I'm sorry, I don't.
Have you...had any help?
I don't know, a bereavement counsellor?
-We have people here.
I'll just go and arrange your CT scan.
Are you sure?
OK. OK. Thank you.
-Rock climbing, eh?
I think I'd prefer a nice meal or a film for a date.
Isn't it a bit dangerous, you know?
If the rock climbing won't get you, the cancer will.
Mr Griffin asked me to phone St Peter's about your chemo session.
And they told you I'd missed a few appointments.
I decided to stop going.
Chemo...makes me ill.
Is that why you didn't want me to phone your parents?
They don't know?
They wouldn't understand.
You never know.
Parents can surprise you sometimes.
All they see when they look at me is their dying daughter.
I don't want to spend the next two years feeling sorry for myself,
so I'm having fun.
Today it was roller skating.
Another time it was a fancy dress party.
And once I went on a demo in London.
I'm not some kind of tart or anything.
..people who don't know I'm dying.
I even got to kiss one of them.
Good for you.
She's unresponsive. Pulse 120.
All forms signed.
Cool. Listen, about tonight,
I was thinking that, you know, since I'm blowing out fat club,
we might as well do it in style and go for a curry, as well?
Well, I might have to take a rain-check on that.
I may have a date, with Sheridan.
What do you mean "how"? The usual way.
We were talking, and she was telling me
how she hasn't been out with anybody since her husband left,
and the perfectly tuned antenna of mine just started twitching
and I just thought, "I'm going to go for it," and asked her out.
Great, so much for mates cheering each other up.
-I thought you'd be happy for me.
-I'm over the moon.
Mo, this is me doing what you've been telling me to do for ages.
You know, move on.
Right, Lucas, I have the results of your CT scan,
and I'm afraid they show that you have a haemothorax,
which means you have blood around your lungs.
Unfortunately, he's going to need two procedures.
No! I don't want that.
That sounds risky. Can't you do something else?
If we could, we would.
But the haemothorax won't fix itself.
What do you think?
It will just be the one operation, with two procedures.
I'll operate on the haemothorax
whilst Mr Levy deals with the haematoma.
Just call Dad. He'll tell you what to do.
What if she answers?
Tell her to give him the phone.
-Jonny, could you call him?
Of course. Why not?
GCS is down, pulse is 120 and irregular.
We've stabilised her with fluids for 30 minutes
but her SATS are elevated.
Ultrasound suggests an anastomotic leak.
OK. Arthur, keep an eye on the ward while we're in theatre.
I'm in charge!
Chantelle, can we borrow you? Dawn's a bit distressed.
She's asking for you.
You wait here. I'll go and see if I can find the technician.
Hi. Yeah, can you let Jane know we're down here?
-I'm not mad, OK?
-What do you want?
-Nothing. Just to explain...
-Get away from me!
Get back and away from me! Please, just get away from me!
All right, just calm down.
Bonjour, je m'appelle Jonny.
Er, je suis calling from...
Pardon, do you parlez anglais?
Yes, I am Scottish.
That's great. Can I speak to Douglas Talbot, please?
I knew she'd answer.
Hello, Mr Talbot?
My name is Jonny Maconie. I'm calling from Holby City Hospital.
It's actually about your son, Lucas. He's...
He's sick, all right? He's in hospital.
He needs his daddy with him
and you're too busy having your mid-life crisis.
So, your dad - do you see him regularly?
He lives in Paris with his new girlfriend, Isabelle.
She's only 25.
How long have your parents been divorced?
They're not. He only left a month ago.
She gets drunk every night, phones him, begs him to come home.
That must be tough.
The worst thing is, when she's finished,
she sits in my room all night crying,
telling me how he was her first ever boyfriend
and that he's taken her life and stamped on it.
All systems are go.
Oh, thank God you're back. Mrs Jackson's stitches burst,
then Mr Galloway needed his bag changing, twice.
-And then, what's-his-name in bed six?
Yeah, he needs injections. Which reminds me...
I think it's a stroke.
What do we do?
You need to stabilise her. I'll call the stroke team.
There's a problem with Serena's mother.
I can handle this on my own. Go.
Oh, no. How much is that going to cost me?
Oh, that was quick. Yes, no, I can pay. I will pick it up this evening.
It will be ready, won't it?
Stay nice and calm. We'll get you sorted.
There's no sign of a bruit. Adrienne, can you talk to me?
Mum, can you hear me?
Can you lift your arms?
Let's keep her IV at 30 mls an hour.
Let's organise a head CT, angiogram, can we check her B/P and pulse ox
and then we'll move her.
You need to give us space.
Just for the record, I wasn't trying to freak you out.
Yeah, I know, honestly.
Listen, Todd, why don't you have a think about...
I don't need any help, and I'm sick of everyone's pity.
-Do you really think you're dealing with this?
I just pretend everything's the way it was.
It's pathetic, I know, but it makes me feel better.
Aren't you just avoiding the truth?
What's wrong with that?
Mr Griffin's giving you a clot busting drug, Mum.
It's to try and get the blood flowing back through the blood vessels.
We use it all the time, don't we?
Yes. Yes, we do.
It's very effective.
The chances of you making a full recovery are excellent.
Don't try and talk, Mum. Just stay calm.
The stroke team are here.
Everything's going to be fine.
So, Jonny and Sherry.
You must be happy he's moving on from Jac.
And she's cracking-looking.
She's not my type, obviously.
Merely a clarification.
So, why the doubt?
Because he's setting himself up for yet another car crash.
Vicryl stitch, please.
OK, so Jonny's off with his new worst nightmare.
Why don't we cheer ourselves up at Fit Club,
and give that treadmill a good old seeing to?
So, Todd Parish. Give me your assessment.
You need more time?
No. Well, apart from his broken arm causing a little constriction,
he seems fine.
And that can be dealt with by outpatients.
His GCS is normal. He has remained conscious and stable.
There's no signs of concussion
and no reason to suspect neurological damage.
I think we can discharge him.
And what about his dead wife fantasy?
He's aware that she's dead.
OK, well, I'll take a look at this and let you know how you did.
The good news is we managed to drain the excess fluid from the leak,
which we're hoping will relieve the stress and allow your body to heal.
The bad news is that you're going to be here with us for a few more days.
Everything all right?
One of your dates?
Probably, didn't recognise the number.
Dawn Mallory. Yeah, she's here.
No, Eleanor, please just listen to me. Granny's not well.
No, no, darling, there's no need to come in. I'm sure she'll be fine.
Oh, I'll have to call you back. Yeah?
They've taken her back into theatre for an emergency endarterectomy.
The thrombolysis should have averted that.
It's a known risk.
I know, but it was her best shot.
I can't help wondering if it was administered earlier...
I don't understand.
Sometimes these things just happen.
Given her age and her medical history,
it was always a possibility.
You'll come and find me as soon as there's any news from theatre?
Yes, of course.
Is everything OK?
I wanted to say sorry if I was abrupt with you earlier.
I did try counselling.
The GP sent me to see someone straight after.
I just thought it was the biggest waste of time imaginable.
I just don't see the point in sitting there with some stranger
going over the exact moment your life stopped.
Yeah. Well, um...
I think it's meant to be therapeutic.
A way of getting...
Yeah, that was just something I read.
Dr Wilde, can I see you for a minute?
I want to check something with you.
You were the most senior person on the ward
when my mother had her stroke, yes?
Not exactly. I mean, yes. Well, maybe.
What happened was, Mr Griffin had to go into theatre,
and he asked me to keep an eye on the ward.
Which is what I did.
It was pretty terrifying, actually. But I did my best.
And my mother, how was she when you did her obs?
Ah, well. Her obs didn't need doing.
I mean, they did need doing, obviously.
No, I mean, when I went to check them
I saw they'd already been done by Nurse Lane.
It's good news - well, better.
She's still in theatre, but they've managed to unblock the artery.
Everything all right?
You messed up Todd's examination.
What am I looking for?
You want me to tell you, or you want to re-do the examination?
Look at the scans again.
Well, I'll re-do it.
Dawn, we've had a call.
St Peter's phoned.
Your mum and dad turned up at your appointment.
They wanted to drop off some keys. They're worried sick.
Why did you lie about where you live?
The nurse at St Peter's gave me your address.
You live ten minutes away from here,
with your mum, dad, and little sister.
We need to get Dawn to radiology.
How did my mother seem when you last did your obs?
The reason I ask is you've only filled in the top sheet,
giving the time that you saw her, which was at 1:27.
And how long had she been back on the ward then?
About an hour. She came back at 12:30, I think.
And how was she when you checked her at 1:27?
Well, I didn't actually do the obs.
I went over and put the time down but then I got called away.
It was when Dawn crashed.
But anyone looking at the sheet would have assumed
that you'd checked her at the time you stated.
So, how long had my mother been on the ward
before you actually noticed something was wrong?
Well, I helped Mr Griffin and Mr Malick get Dawn into theatre.
By the time I got back on the ward it must have been about 2:30.
Two hours after she'd last been attended to?
Arthur, Dr Digby, he was...
No. When he looked at the top sheet,
he saw that you had timed and ticked it.
-But I got distracted...
She had had major surgery.
Do you really think that two hours
without so much as a concerned glance is acceptable?
But we're really short today. And you went to your office to...
You don't expect the patient's relatives to do your job for you?
What's going on?
We need to talk.
That's what's going on.
Well, the operation went very smoothly,
and he should make a full recovery.
And his um...
Will he be able to...you know?
Oh, well, we saved the testicle. He'll be fine.
She's very tactile.
OK, go on. You've got something to say, just say it.
-Just something Lucas said earlier.
He would have been fine with just the one, you know.
Oh, my boy.
He's such an angel when he's asleep.
Well, scientifically speaking, and it's been proven,
that being a teenager is a form of madness.
So, it's only been a month.
And he was her first.
Which means that you'll be her second, assuming...
Yes, thank you. I get the picture.
Well, you know,
I'm still very flattered that she even considered me.
Absolutely. It's a beautiful thing. Just let her down gently, yeah?
Apparently, I messed up your examination earlier,
so I need to do it again, if that's all right?
What's the story with them?
The police. You harbouring a criminal on the ward?
Not that I know of. Erm...
Yeah, they're probably just checking in on us.
Had a bit of an incident here last week.
Oh, yeah? What happened?
Nothing that exciting. Can you try moving your fingers for me?
It's still no good. What does that mean?
It means I've finally worked out what's wrong.
I understand that you're upset, but what exactly are you saying?
That Chantelle was somehow responsible
for your mother's stroke?
I'm saying that my mother was left unattended for over two hours
because you and your team were busy with a patient who should,
and could, without any significant risk,
have been transferred over to St Peter's.
I stand by my decision to treat Dawn Mallory here.
There was a serious risk of peritonitis, among other concerns.
That doesn't explain the fact that my mother's stroke
might've been avoided had she been given the treatment
she was due at the time she was supposed to receive it!
Serena, you can't know that.
Not for sure. It could have happened anyway.
Trouble is, we'll never really know, will we?
She's out of theatre.
Ms Campbell, can I have a word?
-Not now, Chantelle.
-But it's important.
I just wanted to say that I've been rushed off my feet today
because we're so under-staffed
but I've tried my best to look after everybody.
It just happened so quick.
Neuropraxia. Nerve damage.
His arm isn't constricted by the plaster.
He's got no movement whatsoever.
And what do we do next?
He needs imaging, nerve conduction testing,
and obviously needs to see neurology.
I would also recommend referring to an occupational therapist.
I can't believe I missed it. I was going to send him home.
Don't beat yourself up - that's my job.
There you go, one approved assessment.
What's happening with the police?
They're just taking statements, tying up loose ends.
I'll tell you what.
I will sort out Todd's referrals and send him on his way.
Why don't you go get a cup of coffee?
And, Gemma, well done.
All right, come on. What is it?
Something's been bothering you all day.
It's stupid, really.
OK, so it's my friend's birthday.
You know, the one I had the baby for.
And I wanted to send her a card, but this year, it's just been a bit...
Well, we're just not in touch any more.
Because you find it hard?
I just didn't want to be on my own tonight.
And Jonny's found himself a hot date?
Well, he's obviously forgotten. Don't tell him, OK?
No, no, I won't.
Well, look, I don't want to go to Fit Club tonight,
so I was thinking, if you fancied, an Italian.
A plate of pasta, a glass of red,
and if we have some room afterwards, maybe some Tiramisu.
Sacha, I'm fine, honestly.
OK, well, think about it, OK?
OK, well, they will confirm your appointment by phone
but it shouldn't be more than a week, and just sign here.
So, what exactly happened here the other day?
The cops. They've been here for hours.
Yeah, there was a situation, a madman on the loose with a hammer.
You're joking. Was anyone hurt?
Luckily, no. But apparently it all got pretty nasty.
Was Dr Wilde involved with it?
Dr Wilde? No.
Why do you ask?
No reason. She just seemed a little anxious.
But I suppose you all are.
Yeah, it's been tough on everyone.
Anyway, if you have any problems before your appointment,
you can call your GP or if are worried, come back to the ED, yeah?
How is she doing?
It's a long road ahead, that's undeniable. But things can improve.
I know it's been quite a day,
but you know how important it is to stay positive.
I'm going to have to bring more of her things in, aren't I?
Another night dress.
Cancel her trip to Australia.
How's she taking it?
Hard to say. Been a range of emotions so far.
Well, that's Sherry for you. She's a very emotional woman.
Well, it's good that Jonny's free to look after you tonight.
I can't help feeling it'll be more a case of me looking after him.
You know that tiramisu you were talking about?
Small or large portion?
To be honest, I was thinking extra large.
TV IN BACKGROUND
SHE TURN UP THE VOLUME
NEWSREADER: '..incident took place at Holby City Hospital last week,
'when a suspect, Dean Delaney, took a junior member of staff hostage.'
'A spokesperson has confirmed that Mr Delaney has
'since been taken into care...'
What is it? What's happening? Are you having a panic attack?
OK, just breathe through it.
Look, I'll get a doctor!
No! There's a bag in there.
Are you feeling better?
This is to do with what happened last week, isn't it?
You were involved, weren't you?
Yes, I know I said she'd be fine, but there's been complications.
No, of course not.
I wasn't deliberately not telling you, Ellie. That's not fair.
No, Eleanor don't hang...
Can you say something?
Don't worry. Just squeeze my hand.
Are you OK?
Me? I'm just...
It's been a long day.
Are you upset about Dr Campbell's mum?
I caught my little sister looking at me the other day.
You know what she said when I told her to pack it in?
"I'm looking at you so I don't forget your face."
They're scared of losing you.
And you're taking them for granted,
treating their feelings as if they're nothing.
That can't be how you want them to remember you.
Every time I think I'm fine with it, I'm...
Just suddenly, I'm back there.
Remembering it. Seeing it.
It's like I've turned into this...
totally different person.
I mean, what's been happening to me today?
I've just been falling apart in front of everyone...
I don't think anybody's noticed anything wrong.
In front of you, then. It's...
It's not me.
I'm not weak.
When something bad happens, I deal with it and I move on.
I just feel so...
I can't believe I'm crying like this. I'm sorry.
After everything you've been through, the last thing you need
is some stupid doctor feeling sorry for herself.
Look, you can't pretend it didn't happen.
What, like you didn't?
Look, nobody here's judging you, OK?
If you want to cry, it's all right.
What's going on here?
-Have you got a minute?
-Can I call you back?
I thought I should tell you, I am going to make an official
complaint about my mother's treatment on Keller.
So, who's your target? Me?
Or are you going for someone a bit easier - Chantelle?
Please, Ric. It's not about who did what.
It's about what I consider to be the inadequate and shoddy treatment
of an elderly patient.
Shoddy and inadequate.
And yes, I fully accept, well-meaning.
But well-meaning isn't good enough.
It's a busy ward. We work with what we've got.
Ah, the mantra.
You know, it's this inability - no, unwillingness -
to streamline services that's caused this disaster
and half the others happening up and down the country.
We're failing our patients.
Brilliant doctors like you.
Kind, empathetic nurses like Chantelle. Me.
We are letting down the very people we're meant to be helping.
We don't want to, but it's the system.
It's not fit for purpose and it needs changing.
-It wasn't what it looked like.
-Let me tell you what it looked like.
It looked like one of my junior doctors
getting way too up close and personal with a patient.
Nothing happened. He's emotionally all over the place,
he didn't know what he was doing.
Let's wind the clock forward.
What would have happened if I'd walked in five minutes later?
You know I have to report this, right?
Because if Todd decides to make an official complaint
of sexual harassment against one of my staff,
it's not just your neck on the line.
Yeah, Mr Hanssen? It's Michael. I need to speak to you.
There has been an incident down here.
No, I would like to speak with you face-to-face.
So, what happened?
-I thought about what you said...
-And decided to ignore it.
No, no, no. Not at all.
What you said made perfect sense, but I really think she's fine.
I mean, she is nowhere near as messed up as she seemed,
and she said that her marriage has been flat-lining for years.
-And you'll never guess what?
She has family in Scotland. How amazing is that?
Do you know what, Jonny? Go for it.
Sounds like you two were made for each other.
Ah! Ciao, Senorita Effanga.
-Isn't that Italian?
Well, I'm pretty sure the chef isn't either, so...
I was thinking we could maybe visit some bars,
and then go to a nightclub.
So, get your dancing shoes on and lace them up tight.
I don't think this is right.
Hey, what's wrong?
I don't think I can do this.
-But you said...
-I know. I just...
Is there any way we could...
..go for a cup of tea?
I just think I need someone to talk to.
Yeah, the hospital's got a coffee bar. I think they do tea.
I need to tell you something.
I'm all ears.
I wasn't meant to be here today.
I don't know what that means.
He didn't sign me off.
You lied to me?
Well, this just gets better and better, doesn't it?
I was going to go home, and...
..then I saw Dr Digby, and I thought I was ready.
Give me your assessment form.
And before you say anything, this is me saving your career.
I can sweet talk Hanssen, but you saw patients, my patients,
while you were still on medical leave.
Now, that fact married with this form is going to raise
a whole host of awkward questions for you.
So, this is what we're going to do.
We're going to forget that today ever happened. Deal?
All right, go home. Go see your kid.
I've had a conversation with Ms Campbell.
She's going to make a formal complaint to Mr Hanssen
about her mother's treatment.
I'm going to get the blame for this, aren't I?
I won't let that happen.
Leave me alone.
I don't care what she says. I think you're a great nurse.
You're the best I've ever worked with.
KNOCK AT DOOR
Yeah, come in.
Sorry. I just came over on the off-chance you'd still be here.
I was just packing up.
I think I need to speak to someone.
It's in the garage.
My car. It broke down this morning.
Feels like a week ago.
Thing is, I just wanted to say,
Chantelle's a really nice person and I think she's a good nurse.
In fact, she's a great nurse, and I think maybe you should
apologise to her for the way you treated her today.
Hi, yeah, I need a car. As soon as possible, please.
What did she say?
It'll be all right. Come on.
Subtitles by Red Bee Media
Serena's mother's operation has finally been scheduled, and she is determined that everything goes to plan. When there is a complication, however, who will she blame?
Gemma wants to prove that she is ready to be back at work, but with the events of last week ever in her mind, will she be able to get through the day?
In a bad mood, Mo turns to Jonny to cheer her up. But when he lets her down, she finds herself a new friend in Sacha.