The American version of the reality series. The celebrities' challenge is to take over a ritzy hotel, which includes answering to the guests' every beck and call.
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Previously, after three straight losses, the men were struggling to gel as a team.
You can't work for me. I've got a successful company but you can't work for me.
-I'm saying I couldn't be your boss.
-I work for harder guys than you.
And Dennis Rodman was out on his own.
There's three teams now. The girls, the guys and my team. That's what it seems like to me.
Mr Trump tasked the teams with a presentation to launch a new ACN videophone.
500 salespeople are going to be judging you.
On the men's team, tempers flared.
-You think you know everything. Oh,
It's a team game!
The women, under Claudia Jordan's leadership, had problems, too.
-Every time we come close, you throw in something else and it's
You're all getting so ethereal other than what's realistic and what we can pull off.
'I don't think Claudia was leading the team'
and I was getting crazy.
Dennis disappeared, letting his team down.
How can he drink all the time?
Project manager Brian McKnight used his entertainment experience
to pull together the men's product presentation.
Let's make a list. Smoke machine, lighting board and lights.
I think, finally, everyone's learning to take direction from the leader and the leader is leading.
When Dennis returned, he extended an olive branch.
I'm part of the team, no matter what the situation. I'm trying to help.
But Brian had had enough.
I don't need a distraction.
At dress rehearsal, Claudia struggled to control her team.
-I couldn't care less at this point.
-That's why you sat down.
'It's frustrating to work with someone like Khloe. If we were all like her,'
we'd get nothing done and we wouldn't win.
Later, Brian's executive decisions paid off...
# ..loving me. #
..despite their rocky start.
The men absolutely easily defeated the women.
And Athena's winning streak came to an end.
Sadly, somebody's going to be fired.
In the boardroom, Claudia blamed Melissa.
Melissa is disruptive, offends people and at the end of the day, this is a team.
It's not Melissa Incorporated.
But Mr Trump had questions about Khloe's work ethic.
I don't like people who don't take initiative. You didn't do anything.
But in the end, Khloe was spared.
I'm sorry. Claudia, you're fired.
-I feel so bad for your daughter.
-I feel so bad
because if it was warranted, fine, you go.
-Totally not warranted.
-Your daughter can handle herself.
Melissa's coming back, absolutely.
She's the first one back, no matter what. Oh, here they come.
It's just awful.
The only thing that was really distressing in there was Claudia got very personal with me
and made character attacks and personality attacks.
'I'm more prepared to beat the men now.'
I don't like to be inside that boardroom.
I hope tonight is a little kick in the pants to the women's team.
-So how did it feel to win?
-It doesn't feel good to win.
-It feels good not to lose.
I mean, we've only won one. There's still only, like, five of us!
'I am very, very proud of my team.'
We're on the right track now. We're moving all cylinders.
Now if Dennis joins us, I think we'll become more powerful,
if he completely engages and wants to be part of the team.
Oh, man. He's a trip.
-How are you?
'Victor and Saundra Brooks founded Youthville USA.'
Hey, handsome. Looking good.
'Youthville USA is an agency in North Carolina that places youth
'in group homes and foster homes. They recruit the families'
not just to give that kid a bed and three square meals a day,
but a real idea of what a family is supposed to be
with love and all the things that kids deserve to really have.
Let me tell you how it works. We designate a project manager.
If that project manager wins that task,
then that project manager will win for his charity that week.
-This week, I was the project manager and we won the task.
-I have this for you.
-Oh, right! All righty.
-I want to say shut up your mouth!
-20,000 to take back home.
Thank you very much.
For us to just see a cheque
for 20,000 that can help so much, it was great.
-This is wonderful, man.
-You're an intelligent young man!
And a competitive young man!
Thank you for remembering Youthville.
-ALL: Good morning.
-First of all, Brian, great job last week.
You did a fantastic job. You really kicked the women's ass and it's about time.
-That was a rough boardroom. Melissa, do you have any regrets about Claudia?
Annie, any regrets?
I think the team will be more cohesive without her here.
Let's see what happens.
Ladies, Khloe won't be with you today but she'll be back tomorrow,
so now the numbers are more even. Fellas, you have a better chance.
We're standing in front of Trump International Hotel and Tower,
1 Central Park West, one of the great hotels.
What you're going to be doing is running a hotel,
but it won't be my hotel. Jon Tisch is chairman and CEO of Loews Hotels.
-Did you ever hear of the Loews Regency?
-Have you ever been there, Dennis?
-Yes, I have, sir.
-How many times?
This is what you have. Jon, what are you looking for?
Customer service. That's what makes a great hotel.
We're looking to make sure that the rooms you guys make up look pristine.
You're going to serve room service. You're going to be concierge.
You will be given instruction from the staff at the Loews Regency.
So you are going to take over five rooms at the Loews hotel.
You will have guests check in and check out.
They are going to rate each team.
Ivanka and Jon will be my eyes and ears.
The project manager of the winning team
will get 20,000 for his or her favourite charity.
I want you to pick your project manager right now. Go ahead.
-It's got to be all about smiling, clean, fast.
-Do you want to do it?
I think you should do it.
Tionne's been very much a great worker but in the background.
'It was going to be a chance for her to really shine.'
-If you want to step up, we'll support you.
-I'll take it.
-Dennis, you think you can lead?
-You told me you won't work for me.
I said it would be hard to be your boss. I can work for you all day.
'We need to keep winning as a team and I think we all wanted to show Dennis that we have his back.'
After our little tiff the other day,
I felt it was a good chance for me to show Dennis that I'm behind him.
It's up to you guys. You want me to do it, I'll do it.
OK, the women's team, who is your project manager?
-Tionne, good luck.
-Who is your project manager.
-Dennis Rodman's our project manager.
-I had a feeling. Good.
You know what you should do, Dennis? You should do a good job.
Don't play games with me. You're a smart guy.
Don't let me down, Dennis. I'll fire your ass so quick.
I'll do a good job.
'I think it was very interesting Rodman ended up as project manager,'
because that forces Dennis to be involved
and interacting with the customers, which can only end in disaster.
We have Dennis and Tionne. That's going to be interesting.
Have a good time, everybody. Go to work.
-Good luck. Good luck, Dennis.
Let's rock and roll!
I've already got the whole menu down.
That's another thing I like, when they have wine,
a fruit basket, a cheese plate.
It has to have a car to take you where you need to go.
It's going to be a lot of, "Can you get me to the best restaurant?"
It would be stupid not to have you as our concierge.
-You're the only one who knows New York.
'I'm not the type of person to be like, just because I'm running stuff
'it's my idea and my idea alone, because that's my team. It was the right thing to do'
to put Joan as concierge because, come on, she's Joan Rivers.
-Can we take tips?
-What's your vision?
Think about the best hotel you ever stayed in in the world, in the world.
'The project manager has a big responsibility.'
Dennis stands a chance of being a better leader than a follower.
I don't discount the power of Dennis.
We have drivers.
-bodyguards. We have all that
As long as we have something in that room that wows them. Fruit or cookies.
I don't think it's so much about adding crap to the room.
This is more about service.
-Service. Catering to these
-Catering. That's it. That's it!
'For this task,'
to be project manager is for me to go out and show people,
Dennis can actually do this. He can actually, actually do this.
'I think I'm pretty good at it.'
How about this? I'm in command.
You're my check-in guy and you are the food guy.
I'll be the bell man, get them in and out and carry their stuff.
And you have to be concierge.
'Dennis sort of delegates. He speaks in a language not all of us understand.'
He says, "This is what we're doing," but he doesn't say what it is.
'It's Dennis's ass on the line. We can't give up on him. We're going to do our best.'
Dennis, you have to be host here.
-Let me be the front man. Guess what? We're going to win this
-We're going to win this
-task. Win this
-task. No matter what.
-Not because of me. It's us.
-Can you do it without the F word?
-I mean, I'm very good at that
Let's get started. We're ready? Ready to have fun?
First you have your sheet.
'Immediately we got to that hotel, we started with the training.
'There was very little time before we had to actually take over the hotel.
'We had to learn everything. Everything.'
-How much time are you supposed to clean the room?
-All this in 20 minutes?
She's doing the hospitality fold.
Hospitality fold. I haven't made a bed in 30 years.
'We went through cleaning training.'
"This is how you take the sheets off, this is how you put the sheets on,
"this is how you clean the toilet." Yuck.
We're going to be doing checking in, checking out and concierge.
This is your front desk.
We ask them their name and then we use the name in the greeting.
Also, throw in that we can do in-room massages.
If we don't have something a guest needs, we go and buy it.
Use that time to talk about the spa, the fitness centre.
If somebody is bringing a pet, you could offer a dog-walking service.
'We had 30 minutes for each training session.'
They normally train people in two weeks. It was not enough time at all.
When you come through the lobby, point out we have two restaurants.
Hold the door for the guests and allow them to go in first. There's a safe in the closet.
We have a nightclub and live entertainment.
-You can order movies, if you like.
-Where do we set the bags?
When a room service call comes in, somebody wants a hamburger, but what kind of cheese?
This is a dinner set for two. Salad fork, dinner fork, dinner knife.
-Make sure everything is lined up.
-Bread in this basket.
-Make sure you have the appropriate condiments. If they order...
Condiments, sweetheart. I knew you were going to be trouble, I knew it!
He's the one! He's the one!
Is that pretty much everything we need to know?
No, there's about 100,000 other things!
Let's start with Brian. You're the concierge.
What this is going to be about, guys, we have to provide them whatever they want.
I suggest we have something for them when they check in.
In the room, I'd love to have a kind of basket. Champagne, some cheese.
How about this? Go to Carnegie Deli. This guy has everything in one.
-At Carnegie Deli, they make cookies.
-They make cookies. They make everything you want.
-What you got, baby?
We got a cheesecake? What we got?
'Dennis was doing a great job.'
He got on the phone. He got the Carnegie Deli
to get whatever we wanted.
Oh, Joe! How you doing, baby?
And a driver?
'And he got us two complimentary chauffeur-driven cars'
to take our guests wherever they needed to go.
'I'm like, maybe Dennis has this. Maybe Dennis is going to show up because he's project manager.'
-What you got, baby?
-I'm going to clean.
-While you do that, you guys trust us enough to put whatever needs to be in the room?
'There are fewer of us than on the women's team,
'so Herschel and Jesse started cleaning the rooms.'
Brian and Dennis and I
decided to go to Carnegie Deli.
Good, good enough.
As long as we're on the same page. That's it.
< Hi, how are you doing?
This is for you, I believe?
'Then all of a sudden, Dennis started drinking.'
When he starts drinking, he changes into something else.
We got to go, Dennis.
OK. Just so I'm clear, this is what I think for now. This is where we're starting.
'Our task this week is to run a hotel,'
so we have to take care of all these guests
as if we are the owners of Loews Regency.
Joan, you are a great people person.
You should be on check-in, check-out and concierge at the same time.
Annie, room service and bell person.
Natalie, in the kitchen.
Myself, I'm doing housekeeping and room service.
Melissa, housekeeping and swing, so whatever is needed, we call Melissa.
OK, Brande, housekeeping and room service.
'Tionne did a great job. She really was very organised.
'She was on top of everything.'
She assigned tasks, so people weren't wondering what to do.
Let's put our heads together on what services we add.
-Free internet service.
We can say our services are all complimentary from Team Athena or whatever.
'We've all stayed at some of the best hotels in the world.'
We wanted to make sure we had those things in this hotel experience.
We have craft baskets. We have products, one men's basket, one women's basket.
Plus we have beer and wine in the room and also at check-in.
I'm a hotel whore. I like it when they give you something free.
All right, where's our van gone? Here it is.
'Brian, Dennis and I went across town and got a bunch of cookies to give our guests.'
It was fast and furious.
We were looking at our watches the whole time.
I got two Ferraris coming to the front of the hotel.
-No, you don't.
-You want to just park a Ferrari out front?
People are going to be inside. What do Ferraris have to do with them?
People look at cars. People look at people!
They look at people. They look at my ass all the time.
When they get to the hotel and see Ferraris, they'll say, "Those must be Kotu's Ferraris."
'Dennis thought that if we had a hot Ferrari'
out in front of the hotel, that it would make a difference.
I think some of his ideas are crazy
and I have the right to say that when my ass is on the line as well.
What's more important is we have the other cars there,
the ones that are going to transport them somewhere.
That's service. There is no service in having Ferraris out front.
I'm sorry, I'm going to have to veto you here.
-You kidding me?!
-Dennis, I don't know what you're talking about.
-I know what I'm
I don't know what you're doing. You're drinking.
This is still our task. I want to win.
-So get your head on the
-I'm all about it, man.
'Brian thinks everything he says goes. You don't know what you're talking about.'
You've never done advertisement, marketing or any of these things.
-I'm talking some real different
-You guys don't get it.
-You have a problem with me,
-No, I don't.
I'm trying to tell you what this task is about.
-I know what the task is about!
-What's it about?
-I forgot you're the only
-in this group that can do anything!
This task is about customer service, not the grandiose things Dennis talks about.
As much as I'd love to give up on him,
I hate to lose and I'm going to give everything I can.
The things he says, the things he does...
It's like, how are we supposed to work under these circumstances?!
If Brian wants to do something, let Brian take the whole task over.
-Let Brian do every
Let Brian do everything because Brian knows everything!
Why don't we all make up the rooms?
-This is housekeeping.
Yes, that's housekeeping.
I looked at the time, I was like, "Oh, my God, we have five rooms!"
So we were like, "Let's change clothes and go bust butt
"and get it clean."
OK, Brande, can you dress in an outfit, too
because we have a lot to clean?
'I have been in a French maid's outfit before'
but it really involved stockings and it was a little shorter, so...
this one was not that sexy!
All right, let's get to it.
'I'm looking at that room, it was too disgusting.'
That's not fair to make me do it.
-I only got one glove, I need another glove.
-And we got no rag!
Chloe had to leave today for a prior commitment,
It was tough not having her there.
That's one of the advantages we have from winning so many tasks early on.
We had extra bodies and this was a task where we could have used one extra person.
-We need rags...
-And a toilet brush!
Cos I'm not going to wash it with my hands.
'The most disgusting thing was picking up hairs.'
Urgh, that's one thing I can't stand.
Picking up someone's hair. Cos you don't know where it comes from.
-There's a stain on the carpet.
Melissa and I had to clean the most disgusting room. It was gross!
This red spot isn't coming out.
We're just frantically trying to get it done and these stains won't come out.
And then trying to get two different beds made.
You have to put the bottom sheet on, and make a hospital corner,
and tuck it under, and the pillows have to be done in a certain way.
Like, you have to smash your hand down,
Then you have to make envelope folds on the end of them.
And the cover has to go here. It's just a lot of freaking work!
-I think I did that just like they do.
Oh, my god, I'm going to leave, like, 100 in every hotel room I ever leave now!
-What shall we do about these stains on the carpet?
-Just leave it.
This is like real work, Herschel!
I know, I'm starting to sweat!
Jesse and I started being the maids or housekeepers
and that was hard, that was tough.
Maybe if we had more time and more people, it would have been
a little easier, but Jesse and I work together very well.
We're used to getting our hands dirty.
-Right, Jesse, we got about 20 minutes.
-I de-pubed the toilet.
When you check into a nice hotel, you want to think your pubes
are the only ones that are going to hit the seat, right?
Come on, let's be real.
The guests were supposed to check in and we still had to clean.
And we still had to get all the amenities to all the rooms,
and it was down to the wire.
-What is this?
-These are bathroom products.
-OK. So I need to put that in the rooms that I've already done?
Natalie really came through with these nice gift baskets.
Because she plays golf, she has sponsors.
She really used her celebrity for those things.
So we'll put one in every room, so it'll be like a bag of goodies.
Oh, my! I'm checking it.
Right, what do you want me to do?
-I'll do that right now.
I got 50 chocolate chip cookies from Carnegie Deli.
I tried to get the cookies in the rooms cos we were late.
You've got to help me this, Brian.
I don't know what I'm trying to tell you.
What I need to do is put the cookies in the tray and follow me up.
-We do not want that.
Tell me why, Dennis.
Can I take those? The chef downstairs, he could decorate it kind of cool for us.
Watch this, watch this.
-That's how you
-do it, bro.
Let's get people together! Come on, let's rock!
'Dennis just took everything and just flushed it down the toilet.'
We're five minutes to go time before we have actual people
checking in and...I don't know.
Hey, Joan, what's up, baby? Cookies!
-Cookies! Can I about five?
-You can do anything you want, baby.
You can do anything you want! Look at you, you got more!
Look at you!
I came into this, thinking I wasn't going to like Dennis.
I adore Dennis!
But he is totally a loose cannon.
Is there a bar round here?
A drop of cranberry again.
-No, I'm good, baby.
Where's the chef at?
You know what? With the cookies, some cheese...
-On a platter?
-A cool platter. With the caviar and some crackers.
-How long... Can you do it quickly?
-About a half hour.
-Thank you, sir.
Let's rock and roll, bro.
They're still cleaning.
Oh, my God. They're about to show up.
Boy, we are not in good shape.
The freaking gift baskets aren't here.
-Somebody's standing down there, we're sunk.
Hello and welcome to Loews, we're thrilled to have you here.
-We're thrilled to be here.
-And you must be...
-We're Jenny and Jen!
All right! OK, well.
I know I'm very good with people and I did everything that I'd want
a hotel to do for me if I was in a strange city.
-Do you have your theatre tickets?
-No. Is that possible, do you think?
-Of course we will try.
-What would you like to see?
-Billy Elliot is our first choice.
Gypsy's our second.
'You just smile and help them have a good time.'
I took it very seriously, but the men - I don't know what they were doing.
-Hello, how are you?
-Good to meet you.
-Good to meet you, welcome.
-Welcome, Brad, I'm sorry to keep you waiting.
-It's all good.
We've just had a slight delay in the previous guests checking out
-so we're making sure your room's clean...
..has everything you need in there.
Check-in was a little rough. We were under the gun to get the rooms clean
and prepared for the guests, so I lied.
I said that the guest who was in before was slow in checking out.
Hopefully, he won't hold it against us.
Yes, Mr Landers has arrived.
I just want to see how we're doing with his room.
-Thank you, ladies.
Right this way.
-How are you doing, sir?
-How are you?
-Good, just want to get in my room.
-This is Mr Landers, he's staying with us.
There's just a slight delay, I'm sorry.
There's no more delay. You know why? We do one thing.
We always service to please.
-What do you want to drink, sir?
-I'll take some champagne.
You know what, I'll be right back, sir. Please. Thank you.
'We have no champagne, we have nothing.'
Where's everybody else at? None of them had no idea.
I mean, like...
I am really with four knuckleheads.
I went back in the kitchen and said, "Guys, give me a drink,
"and give me some champagne."
-Can I pour that for you, sir?
-Where you come from?
Seriously? I love the strip joints.
Oh, my God, the girls are awesome!
Are you kidding right now?! Wow!
Is that Vancouver, British Columbia?
Pop that cork!
Would you like me to set your luggage down anywhere in particular?
-Right over here by the window.
-Right by the window.
Let me just grab a luggage rack.
'We were being judged on, like, how we were dressed,
'quality of the service, how friendly you were with the people.'
Movies on demand are available
and we're offering you free wireless internet.
I behaved like an employee the whole time. Like, I was really weird about it.
-Is there anything else I can do for you?
-I think we're set right now.
If you need anything, my name is Annie and I'm happy to assist you.
-Thank you, enjoy your stay.
How do you feel about some Billy Elliot tickets?
Where's he playing at?
-What's my plan?
-Where's he playing at?
-Where is HE playing at?
-Oh, Billy Elliot.
I don't know. 40... Some theatre. Like, 45th, 46th. I don't know.
If he's not playing, we'll make it happen.
-All right, perfect.
-Thank you. We'll make it happen.
Now, let me tell you what this guy wants.
It's 3.30, he wants two tickets to Billy Elliot, so, of course,
I tell him I can do it for him. I'm the concierge!
Right this way, Mr Landers.
-Thank you, folks.
-Thank you for your patience.
How nice to see the two of you. Welcome. Where are you from?
-Australia! Oh, I love Australia!
-Ah, I played Melbourne many a time.
Yeah, it's nice.
I'm going to be showing you up to your rooms if you'll follow me.
I'm the concierge, Brian. Welcome to the Loews. How can I help you?
Ben Ditto, checking in.
I'm sorry, sir.
I would like to get reservations at the Waverley Inn.
The Waverley Inn?
-Or in the Heights.
-It's his birthday.
-Oh, happy birthday!
As the guests started to arrive, they all had requests.
Some even more difficult than our first guest.
We won't be able to get him in the Waverley Inn.
Not at all?
-They're like a year backed up reservations.
Matthew Garber? Or Waynehurst?
I'm thrilled that you're here, how nice.
Welcome to Loews, lovely to have you.
-Would you like some complimentary champagne?
Lovely. This is the gentleman who owns Loews.
Hi, I'm Jon, welcome to the Loews Regency Hotel.
Well, don't mind me, I'm just going to keep an eye and see
if Joan is living up to the standards that we're proud of at Loews Hotels.
It's a lovely room, which I made sure was beautifully clean
and I'd love to know what you'd like to do this evening so we can help you.
Uh, dinner in the room. There'll be five of us in total.
Would you want anything sent up to the room?
-I would like a bottle of champagne.
-Enjoy your stay.
-It's good to have you with us.
-Nice to meet you.
I'm Clint, here to help with anything you need.
-I'd like to see a Broadway show.
-Anything in mind?
-In The Heights.
I'm trying to make dinner plans and get to see a show tonight.
-What show would you like to see?
But I'd really like to sit on the stage.
These tickets to shows
and reservations at these impossible restaurants!
This girl asked me for Equus tickets on the stage!
This is hard.
I need Equus tickets.
-What is Equus?
-A story about a man who has sex with a horse.
Welcome to Loews, isn't it wonderful?
-This must be Bouvier?
Mr Baldwin, how are you? Come on in.
Can I get you something to drink?
Oh, wow, yeah.
-And what about dog-walking?
-She'll probably need to go out at nine?
-Dog walk at nine.
Miss Kimmel and Miss Packer.
Step on up. Can we help you?!
We're very delighted to have you come in.
-We're saving our best room for you, which is our luxury suite.
And we thought you would enjoy that very much to start with.
I absolutely love it.
'Suddenly, Stephen Baldwin arrives and when you get a celebrity,'
you've really got to treat them like a celebrity.
And they expect a little more and a little faster
and we really had to go a little more out of the way to make him feel good.
Later on, at 10.30, we have a cabaret show. She'll tell you all about it.
-I want my own table.
-You got it!
-I want a nice table, though.
-We'll get you the best table in the house.
-I'll get you a very good table.
-Perfect, thank you.
-Aren't you Dennis?
-I recognise you.
Dennis! What are you doing here working?
-Things are bad?
When Vinny came in, I was like, "Uh-oh, here we go.
"I know he's going to be a jerk."
Dennis, who's going to get my reservation for later?
-It's my birthday.
-Rao's, 10 o'clock table.
I would like, also, a box of cannolis from Ferrara's.
They have to come from Ferrara's.
I need a car to take me to work.
I also want a Roy Orbison CD in my room.
He doesn't shut up!
'He just came in with this loud, obnoxious,
'"I want you to do this, I want this, I want that."'
And I want a cowboy hat.
And do you want me to sit there and watch you take a BLEEP, too?
And then clean your ass? You want me to do that?
OK, I'll sit right here with a facemask. OK, come on!
"What do you want me to do? OK, let's do that."
Good afternoon, I'm Brian, your concierge. How can I help you?
Hi, I'm wondering if I can get a bottle of Acacia chardonnay sent up.
-OK, I will send that right up to you.
-Excellent, thank you. Wow!
-Enjoy your stay.
-I'll speak to you soon.
You know, I don't know that I like this view. That's not Park Avenue.
It looks out on crappy 61st Street with a hot dog vendor.
Joan, I want you to look at the view out of my window and tell me
if I should stay here or not.
Ah, Mr Baldwin, I know your view and it's a New York view.
It's the best suite in the hotel.
You can see Park Avenue any day.
This is about privacy, this is about not being annoyed by people
and not the noise of Park Avenue either.
What you are having is total privacy, which
I think a star like you would like.
OK, well, I might change my mind, but for now, I'll stay put.
Thank you, my pleasure, bye-bye.
I don't like my view.
Please accept these amenities with our compliments.
OK. Well, there you go.
Good afternoon, this is Brian, the concierge, how can I help you?
Hi, Brian, how are we making out with those reservations, cos
we're trying to figure out...
We've got a two hour window for dinner and theatre.
My guy is working on that as we speak. We'll have an answer in the next 15 minutes.
How long ago did you order wine? How long have you been waiting?
-They're having a lot of problems.
How hard is it to get a wine up here?
At this rate, we won't celebrate anything but checking out!
PHONE RINGS Good afternoon, Loews.
Oh, hello, this is Claire from 715.
I was wondering if we could organise a booking at Morimoto.
I will call and let you know.
Thank you, bye-bye.
I wouldn't mind being a concierge because it's a challenge,
and it's different.
Every time the phone rang, it was something totally different.
Concierge, Miss Rivers.
We were hoping for a peep show.
I will let you know, I have plenty of connections.
I love the excitement, I love the challenges and you've got to
solve it and figure out where to get something and get it there.
Hi, Michael, it's Joan Rivers.
I have two young ladies who want to go tonight
and see Billy Elliot or Gypsy.
Darling, it's Joan Rivers, I need your help fast.
I'm looking for a peep club in New York.
I called all my friends in New York. It's great to have connections.
Matthew, I've got it. Two places. One is the G-Lounge, the other is Splash.
We have very nice news for you.
-We were able to get you a six o'clock reservation...
-..and we got you two tickets at Gypsy.
-Perfect, thank you so much.
Someone says to you at six o'clock, "Get me tickets for
"the hottest show in town," and you figure out a way to get them.
Hi, Mr Baldwin, unfortunately, there's only one show tonight,
at 8.30, but they'd love to give you a wonderful table
-and they'd be thrilled if you came.
-OK, I'll take it. Thank you.
-Thank you. My pleasure. Bye-bye.
I'm a damn good concierge!
You'd think they'd tip me!
Not a penny!
OK, so tell me, how's it gone?
It was good, thank you.
Is it different?
Do you have more respect for any of the players now,
being able to lead them and seeing what they produce for you?
"Do this, do that." This ain't about Dennis.
What do you mean?
I missed that one, Dennis!
I missed that one!
I think Dennis has a pretty short attention span,
generally speaking, so...
and probably has an ability to get sidetracked in any given task.
So I just hope it's a consistent effort to bring forth victory.
Good afternoon, this is Brian at the concierge desk, how can I help you?
-OK, Brian, it's Dan, 831.
-OK. No wine for an hour.
-I'm trying to find the Acacia.
It's on the menu!
Got you covered. Thanks.
We were overwhelmed. I can't even lie.
This is, by far, the hardest task that we've had.
I have the utmost respect for people that work at a hotel.
I don't know how they do it.
Good evening, it's Brian at the concierge desk, how can I help you?
-I brought you two gifts.
-..and somebody to drink it with.
'My job was room service.
'I spend 10, 11 months a year in hotels
'and I know how difficult of a customer I am.'
But I've never seen the service side.
'I've always wanted to see how it really works.'
I hear you're on the girls' side?
One group ended up having a party. There were five or six.
These guests had a lot of special requests.
One glass, ice and Champagne. What else can I...
-They're in the closet. Would you like another?
-One more would be great.
-Are you asking if we want another bathroom?
I was like... "..have another!"
Where would you like this set up?
We didn't order this.
-A case of chardonnay?
-No, Acacia. A-C... Well, you can take a case...
Brian and Clint got confused. They didn't know what room goes with what.
So now I'm just like... I'm totally lost what I'm doing.
Hey, Dennis, they ordered Acacia Chardonnay.
They did not order this. They...they screwed both of these orders.
-OK, we'll get a case of Chardonnay.
-OK, so we need a case of chardonnay.
-Like a case? A big case or Acacia?
Hey, Clint, y'all screwed the order up. They said they wanted
-'They ordered what?'
Acacia for a Chardonnay, so put that in right now.
This is Chardonnay. Acacia Chardonnay.
'I don't know what the hell he was doing.'
He didn't get it. He was all totally confused.
I'm like, "Dude. Come on, guys. It's not that difficult."
-Here you go, sir.
-Thank you. I want to send my suit off to be pressed.
-Let me have it, sir. I'll do it.
-Thank you, sir.
It's your birthday, you should have some wine.
Thank you. And it's your birthday celebration, too.
Cheers, happy birthday.
Hi, sorry to bother you. Would you like turndown service now
-or would you like us to come back later?
-we're gonna go see a show.
-Sure, OK. Thank you.
'I decided to do the turndown service and put gifts in there.'
I love when my room is refreshed myself. If I have dirty towels
and I come back and have all clean ones and the dirty stuff is gone.
This is a... Oh, Jesus.
What? They've been wiping cooties and stuff.
'That's the first time I've cleaned up after somebody I didn't know.
'The first thing that came to mind was wiping private parts.'
Buttocks and coo-coos, gross! Just nasty.
So many good gifts, huh.
-Do you think the boys are doing that? No.
KNOCK AT DOOR
Wow, thank you, sir. Appreciate that.
-Can I come in?
-Sure, please come in. You gonna hang that?
Waverly Inn, you can't call them because they only take reservations by e-mail.
-Let me work on it.
Good evening, this is the concierge desk,
Brian speaking, how can I help you?
Do we have a dinner reservation somewhere for six o'clock?
I just got a bead on the Waverly Inn.
-It's quarter to six.
-We only have 15 minutes. All right, thanks.
They don't know what they're doing. Dennis?
They got our theatre reservations, but they didn't get the Waverly.
You ready? We got a car right now. Boom. Ready.
-We need to get changed before dinner.
-Honey, come here.
-Are you saying that I'm queening out on you?
-Yes, you are.
Oh, man. You're the man! Got it laid out.
-We will be downstairs in ten minutes, trust.
-The car's waiting for you.
'Brain was totally confused.
'He didn't understand how to make reservations.'
You make sure that the customer is satisfied. If he is, great.
That's what running a business is all about.
Make sure that person's happy.
You want this one? There's my car.
-You know what, I'm going.
BLEEP, yeah. Why not?
Dennis said, "Just get in the car." The next thing you know,
he hopped in the car with us.
Then we went to an entirely different restaurant.
We want to go to Tao? Where are we going to dinner?
Where d'you want to go at?
You tell us. The Waverly? No Lever House, right up the street.
Miss Rivers, concierge desk.
Clean up? With pleasure.
-Do you need me to take anything back?
-Yeah, everything there.
Are you sure? What else can I...?
-Hazelnut liqueur. OK.
I ran up and down the stairs many times,
getting the food up to the guests, getting the trays back,
making sure they were happy, the list goes on.
-Hello, hi, how are you?
I wasn't sure if you wanted it on the rocks,
-so I brought you some extra ice.
You're much more thoughtful than Natalie.
You're so cute. Can you come instead of Natalie?
You can make a special request for me, my name is Annie.
-OK, all right, Annie.
-'Concierge, Miss Rivers.'
-Joan, darling, it's Matthew again in 702.
-'Can we order some room service?'
-Two more bottles...
'The gay men in room 702, they charge and charge and charge.
'Liquor was being sent up...'
constantly! Shrimp cocktails...
They couldn't find enough shrimp on the eastern seaboard.
One turkey burger, one veggie burger, ten grilled cheese sandwiches
one tomato soup - would you like crackers with that?
-Hi. Oh, Annie, hey.
-It's me again.
-We requested you, did you hear that?
'702 was pissed off at Natalie,
but I was proud that I was being requested
and I knew that I'd be judged on the quality of service
that the customer was offered.
-Would you like me to open the beers for you and pour them?
'So I just tried to do the best job I could.'
Thank you so much. Let me know if there's anything else I can do.
How are you? Have you seen Mr Rodman?
No, he hasn't returned yet.
-He hasn't returned yet.
-So he's off in the car?
All right, then.
Just call the driver - he's gone.
-I have the driver's number.
-Yeah, let's call him.
Hey, Doc, it's Brian McKnight.
Hold on, let's back up.
So, Dennis is with you and he's having dinner?
'Dennis has left and disappeared.'
He went to dinner with some of our guests.
I don't know what he's doing.
If we win this, it'll be a miracle.
Working with Dennis is just like any other job we've all had
where there's some ass BLEEP that screws around
while we're trying to do a job.
'Dennis wasn't managing us, so when he did leave'
it didn't affect us at all. It probably made it better
cos we're pretty meshed together and we have no problem helping each other out.
-At Balthazar's, how many people?
-Rao's, how many?
-Two for 10pm?
-Yeah, for Pastore.
-OK, let me work on that.
The job of a concierge is anything and everything, make it happen.
You have to be a quick-on-your-feet type of dude
to make the customers happy, otherwise they'll not come back.
I'm wondering if you deliver. I need a box of cannolis.
OK, so I need two tickets for tonight to In The Heights
and then I would like three on stage at Equus.
-You confirmed for Balthazar's?
-And Rao's, I'm working on that one.
You're incredible, my man.
'I tell you what, my team-mates were actually'
trying to find a way to make all of our collective abilities
work together and it seems to be working.
So we have cannolis for Mr Pastore. Let's see these.
-Good to see you.
-Good to see you, sir.
Thank you. Goodbye.
I have gotten all the show tickets I was asked for.
'We only missed one restaurant reservation. We got every show.'
We got it done, so I'm proud of some of the things we did today.
You know what's going to happen? We're going to win again
and then we're stuck working with Dennis for another week.
Look at this! You get to go for a walk, huh, baby?
Yes. OK, that's a good one. Come on.
Are you a boy or a girl? Are you a boy or a girl?
I don't know. You're so cute, I don't know.
'I've stayed in some of the best hotels all across the world,
'so I have a pretty good grasp on what people expect.'
What are those extra little details that will make you go,
"Oh, what a nice place this is."
Is there a patch of grass somewhere to go potty?
See right across the street. Be careful. No, no, no.
What? Oh, right here? OK.
'I got to meet all of the guests and I got to take care of the dog.'
Good girl. It's a girl!
She was so cute!
This way. Come on. Right up here, there you go.
Just got off work. How you doing, guys?
How'd your show go?
It was OK. How's everything set for me now that I'm back?
You got the evening set up for me?
Unfortunately, we weren't able to get you into Rao's tonight,
but we can get you in on Tuesday 21st.
-Of what? The year 2010?
-OK, so where am I eating tonight?
-That's good, I'll go to Tao. Where's my cannolis?
-They're in the room along with the CDs.
Er, Dennis had to step out.
'I feel we did a good job with Mr Pastore.
'He was well taken care of, but Dennis wasn't there
'which doesn't look good'
and we were a little bit frazzled and it was obvious.
Good luck, guys. Doing a great job.
-Come on, what are going? Walk me upstairs.
After you, sir.
I was going to come get you after the show.
-Did you guys leave the show early?
-I'm in shock!
When was somebody going to tell me of the 400 cover
for the cabaret?
And the additional 142 in fees?
Mr Baldwin, I wish I could say you're wrong.
'Stephen Baldwin went to see a show and I never thought to tell him
'how expensive it was.'
When he got the cheque, he went ballistic.
It was totally my fault and I did, I think,
what a good concierge would do.
As an employee of the hotel, let me see if we can find
some kind of a theatrical discount or, perhaps have it comp'd.
What's up, guys.
-I'm sorry, guys. Hold up. It's my job here. Sorry.
-We have the two young ladies coming down at 8:30.
Oh, my god, you're bad. Wow! Look at those guys.
-Are you ready for the show?
-Look at those guys, wow!
-Follow me. I'll take you right up.
-Wow, look at that. Wow.
Clint Black, you smiled like a BLEEP. Look at your ass.
Rock and roll, yes, guys. In Vegas style.
You know what? In...New...York!
The only place in the world you can have a good time besides Vegas.
'Dennis showed up twice as amped as he was before he left.
'This is ridiculous. It's so ridiculous now
'that you can't even get mad about it any more.'
It's like something at some point went very wrong
'with this man.'
-What did you do with the cookies, Dennis?
Do you remember taking those cookies in the box?
-Let me do it.
Can I have a vodka cranberry again? A little vodka cranberry.
'I love my style, I love my style. BLEEP, man, it's stupid.
'My style is nuts.'
Here you go BLEEP.
-There you go right there.
-I'm sorry. You want some cookies out the ass?
Here they are right here, boom. Out the ass.
Cookies out the ass. You want some cookies?
It's all BLEEP.
Whatever you need, honey, it's all love.
Whatever you need, boom.
You're doing a hell of a job, Dennis.
I'm out of here.
I'm out of here.
They're dumb, they're too BLEEP.
Working with Dennis went from being funny and entertaining
to now it's just kinda sad.
You know, I think he may have an alcohol abuse problem, for real.
That's not a legacy to build off of.
I just don't see it ending on a positive note
at the pace he's going.
-It smells like breakfast in here.
-Yeah, smells like breakfast.
Good morning, concierge, Miss Rivers.
'Hi, Joan, it's Matthew.'
Hi, Matthew. You know what? You guys had a good time last night, huh?
We had a fantastic time, thank you.
-'Why don't you have a real breakfast?'
OK, tell me what you would like.
This morning, we were giving complimentary breakfast
and I knew the orders would come in at the same time.
-We're going to need an American breakfast
and some sort of dry dog food.
Let's see, eggs Benedict, potatoes, oatmeal with berries...
One side of bacon...
Egg white omelette with mushrooms, onions...
..one green tea...
The first day of our task, I was away on a personal matter
and the kitchen, there's so many people, it's chaotic.
I jumped in, hoped for the best.
It's room service, how hard could it be?
The stuff ordered for 702, they don't want it.
-They just said they did.
-They said they didn't want it.
Concierge, good morning, Joan Rivers.
I was just wanting to, erm, order some breakfast.
Two orders of eggs Benedict.
And also, I'm trying to organise a pedicure for Claire.
How about 9:30 in the room?
'That would be fantastic.'
-You'd like the breakfast at twenty past ten?
-Thank you very much.
They now want there breakfast at 10:20 in 715.
-Can you guys keep it down?
-We can't help it.
Right there, right here.
'It seems like the girls were very busy.
'I was expecting a big morning rush,'
but nothing came. It was a lot of waiting around.
I don't think our guest want to leave.
We treating them so well, they don't want to go home.
'I think we took such good care of everybody last night'
with all the stuff that kept them fat and happy,
most of them slept in.
Nobody wants to see that.
Nobody! I'm sorry that I almost visualised it.
It was traumatising.
-Yeah, there he is.
-What's up, Dennis?
-Are you talking to me?
I'd prefer you not to talk to me, please. Come on, man.
-It's all good. Go talk to the other black guy.
Go talk to the other black guy.
'Dennis showed up today. I wasn't surprised, cos that's his style.'
I started talking to him, but he didn't want me to.
He didn't hurt us this morning, he laid low.
I think he was zero impact today. That's the best we could hope for.
I'm just waiting to get fired later, don't worry.
-Let me just take this moment to let you know...
-Ah, it's OK, bro.
-Knock yourself out, it's all good.
-I'll miss you.
-If you go, I'll miss you.
-Oh...don't kiss it.
I will. You don't believe me, do you?
'I feel sorry for Dennis a little bit.
'He's better than this way he's being right now.
'I see the way people look'
at him in the street and they're like, they have such...
I mean, he's a superstar, you know, and I think
he needs to be what people want him to be
and not disappoint them.
-Hey, how are you?
Hi. Good morning.
For some reason, we had decided to offer our guests a free breakfast
and it brought on a lot of extra work.
He wants it at 10:20 so you've got ample time to get in the elevator.
-Uh-oh, good luck.
Here's for Bouvier.
Thank you. Have a good morning.
Hi, are you for 715?
Oh, you're right.
I'll bring it back.
'I got confused. Brought the room service up a little earlier
'than expected. They were a little pissed. What do you want me to do?'
Room service kind of isn't my thing.
I'm more used to calling in and getting the room service
than delivering it.
They wanted it 20 after ten. They got it too fast.
I take this seriously, but Khloe had no fricking clue
and she's, for me, a little frustratingly laid back.
We've got a lot of crap to do today and people need to be on task.
Concierge, good morning, Miss Rivers.
-Hi, this is Damian again.
-'Hi, Damian, how are you?'
Wh... Usually when manicures go upstairs,
there is an additional charge, yes.
This lovely couple from Australia wanted a pedicure up in the room
and I should have said there will be an additional charge.
It was double the charge and they called up
very upset that it was double.
'And it was my fault. I hadn't told them.'
Thank you, bye-bye.
Well, I have BLEEP up so much.
'Unfortunately, there have been several mistakes, but I think'
we've done a terrific job. We've given them what they asked for
and I think we have a very good chance of winning.
'But it's going to be up to the guests.'
When I checked in, it took sort of a long time to get to my room
and they seemed disorganised right off the bat and flustered.
-How would you rate customer service?
-Um, sometimes a little too eager.
They came to turn down the room at, like, 4.00pm or 5.00pm.
-So, rating the room... I mean, the presentation was good, right?
There were stains on the floor, there was
garbage in the garbage can and there was coffee in the coffee maker.
-An 80? Is that...?
-There was trash in the trash can.
At least there was nothing in the toilet.
Brian and then Clint were very polite to us,
shook our hands and everything else.
-Dennis was a little...
-Yeah, a little funky.
How would you rate the customer service?
We just had a pretty crap experience,
so it kind of tainted the whole thing.
Yeah. Breakfast came 40 minutes early and not being told about...
-I was furious about that.
-..the extra charge.
-This is what we're going to remember.
-Our lasting memory.
You are our last check-outs - this is very sad.
-There are the keys for the room.
-Thank you very much.
I think we ran a really good hotel.
But what if the customers loved that Dennis Rodman was a completely
insane human being?
You just don't know.
How would you rate your staff experience?
Can you put, "Different"?
Who comes from the hotel with you to the restaurant
and makes sure you get through the front door?
Dinner, we never looked at a menu, we never looked at a wine list.
Everything just appeared at the table all night long
and it was pretty spectacular, I would say.
-Let me take those bags for you guys.
How are you? It is a pleasure to see you this morning.
How was your evening? How was your stay?
-It was an interesting experience.
-That's what I heard.
We would never have had that experience that we did without the Rodman.
He's quite the attraction.
All the guests seemed genuinely pleased about their stay.
Have a good day.
I wish that when we get into the boardroom that we don't win the task.
That way, Donald will probably fire Dennis and we won't have to deal
with him any more, but my gut feeling is that we actually won this task.
-Under the circumstances, I think we did a pretty good job.
-I do, too.
-Tionne, how did your team do?
-My team did a great job.
I heard you did a great job.
-Thank you. I appreciate it.
-Is that true?
You mean, Melissa, you're saying yes?
I was the one who suggested that Tionne take it. I knew she could.
I knew we would all rally right behind her.
We all know that she has that work ethic and that she's organised.
It was no shock to our team.
You seemed to be under the radar until now, so that's good. I'm glad to see it.
-Joan, what did you think of Tionne?
-She was great.
She was organised, she was on top of us - I couldn't find one fault.
-Any negatives? Annie?
-Not that I can think of.
How do you think your team did?
There's so much subjectivity from the guests,
but I think that, as a hotel staff, we did fantastic,
particularly given the steepness of the learning curve we had to climb up.
I think that by the evening, we really had it tick-tock.
-You disappeared on us, didn't you?
-I had to.
You disappeared. You missed a very, very tough week.
Jon, what were some of the comments that people wrote?
Some of the comments were, from the ladies, that the food was warm
and on time.
And the tickets that you were able to arrange for them were great.
The overall experience was absolutely terrific that the ladies offered
and that they would stay at a hotel that the Athena group was running.
What were their mistakes?
Not being told a service was actually double the price than it was,
and the guest was upset about that.
The only other negative was that Natalie needed some
improvement with her service.
-Really? Natalie, I'm surprised!
-That was from room 702.
-What happened in 702?
-Those are the gay men.
-That's all they said?
-Joan, do you discriminate against gay men?
-I adore gays.
-I loved 702, by the way.
-They had a lot of requests and a lot of cancelled requests.
What was their problem with Natalie?
They would order amazing things,
then two minutes later, want something else.
Natalie was running her tail off. They were silly, too.
They very much enjoyed the idea of making my mother and Tionne and...
-All of you.
-..all of us, run.
OK. Ivanka, what were some of the comments on the men?
Some of the direct comments were that most of the team was very
professional, and they underlined the word, "Most".
They also said that the concierge was absolutely fabulous
and helpful in getting both dinner and reservations.
Some of the negative comments were that it took
a while to get into the room.
They weren't made up in advance of their arrival.
And I know that was a little bit of an issue when you first got there.
You're going to be happy to know,
I just sent Vinny and Stephen in to keep you on your toes.
They didn't fill out any guest cards.
-So, Dennis, think you won?
-You don't think you won? Why do you say that?
You weren't happy with the team?
-You weren't happy with the way they functioned?
-I wasn't happy at all.
-Why is that?
-Just because. I...
It was good in the beginning,
but then after a while, it was getting frustrating.
I said, well, I shouldn't even be here.
They're not going to listen, they're going to do their own thing - so be it.
-Did they listen to you?
-They listened to me for the first four hours.
Jesse, what's he talking about?
I don't know what he's talking about, but I think, you know,
I think Dennis has obviously got a drinking problem.
-Did you see that, Brian?
-Oh, yeah. Yeah.
The women are shaking their heads. Joan, have you seen what's going on?
When I was dealing with Dennis and we were both in the concierge office,
just the two of us, he was just very exuberant and very happy.
In a good way?
-In a great way for Dennis, but it was screwing up my work.
-How about this?
-And I love you.
-Baby, I know that.
I'm still going to love you, no matter what.
Don't say it, Dennis. I was hoping... Maybe your team won. I don't know.
Jon and Ivanka are going to give the results.
But I was hoping that you guys would do great under Dennis's leadership.
Was Dennis a good leader?
Uh, for a while, Dennis was a good leader.
-And then Dennis did what Dennis does.
-Which was what?
-Which was, uh...
-Broke away, had fun, wanted to play...
I believe there was a point where he just sank well below the lowest
-Can you respond to that, Dennis?
-How do you want me to respond to that?
I don't know. You've got to defend yourself, I guess.
I just did the best job I could and I think that when I walked
those stairs into the board room, I almost wanted to sit these guys
down and say, "You're going to do this, you're going to do this."
Brian asked me, "Dennis, can you get us two Phantoms?" I was like, "Me?
"Phantoms? You want me to get Phantoms?
"OK, how about a Mercedes or an Escalade?" I got those.
I went downstairs and saw the women. They had champagne.
I looked and said,
"Wait a minute - where's our champagne, where's
"our chocolate-covered strawberries, our caviar, our stuff down here?
"Where's that at?" I went and did that.
-Dennis had great ideas in the beginning.
-So what happened?
After the beginning, it started to fade, is that it?
Everything else that these guys were supposed to have done, I did.
-But did you disappear?
-I disappeared. I got frustrated.
-Does that mean you walked out on your team?
I'm not going to deny that.
But I think I did the best job in that four hours.
I did most of these guys' jobs.
Jesse, do you think he did a good job?
Uh, like I said before, it's obvious that Dennis has a drinking problem,
and, you know, it starts off a little bit funny.
But then, as it progresses during the day, you know...?
And he gets wild or he gets sullen?
No, it gets a little wild, but then it turns to mean.
I think it clouds his view on things.
I've seen him explode at Clint on a couple of occasions
and get really loud.
I think in a hotel atmosphere, where you're there to impress these
people and they want a stable home-like environment that they feel
comfortable in, and when they walk in and there's a 6'8" ex-basketball player accosting everybody
that comes through the door,
I think it sets a bad impression.
Herschel, what do you think?
As Jesse was saying, Dennis has a drinking problem.
Is that true, Dennis?
-I guess these guys are kind of blind, I think.
The fact is that having a drinking problem
has nothing to do with it.
When you was 14 years old, you had a drinking problem. That's kinda cool.
-I like that.
-Who are you pointing to?
-I'm pointing right here.
-Did Jesse have a drinking problem?
-I had a drinking problem.
-I stopped drinking almost nine years ago.
Congratulations. That's great, Jesse.
So I guess I'm saying, I'm fighting against four guys here. You guys...
-There's nothing I can do.
-I have something to say about that.
-Go ahead, Jesse.
Two of the greatest athletes in the history of American sports
right here. Look at the contrast.
-You see a big difference between Herschel and Dennis?
-And I see the way people...
-How do you find Herschel?
-He's a...you know...
-He's a rock.
-Better than you would expect.
You know, being Herschel Walker, Heisman trophy winner,
all that, and then you meet him, and it's better than you expect.
You know, he's even more than you think he is.
Dennis, people look at him the same way,
their eyes light up. "Oh, my god - it's Dennis Rodman!"
And then they meet him
and I feel like there's a little bit of disappointment.
-You know, and I'm sad for him for that.
-A big statement, Dennis.
Ain't no disappointment. I'm the one who played this.
If anyone meets Dennis Rodman, it's going to be cool. Either way.
I look at this... I look at this boy as the young generation...
I think beyond the task and beyond the hotel and everything else,
there's a bigger issue at hand.
Is this about Dennis's issues or is it about this damn game?
Can I add something to what Jesse said?
If everybody's going to pick on me, I'll just leave right now.
It is amazing how you guys haven't defended me from day one.
Hey, I'll stick up for you.
I'll do the best I can to help you work and do your job,
but when it goes beyond the threshold of getting you to
be a team player and a team member, then I can only do so much.
I actually heard, Dennis, them rallying behind you
and saying that, initially, you really had things under control
and that deteriorated over the course of the day.
I don't think they were saying that you're not capable
of stepping up or that you weren't a good leader, but they're
saying that the drinking interfered with your ability to finish.
How many drinks do you think I took away from you that you set down?
I just set them down right there, boom.
-Is this a quiz or something?
-No, give me a number.
-How many do you think I took away from you?
-OK, how about this?
-Four, OK, great. I would have said 15.
Clint, you were going to say something.
Well, I just want to address what Dennis said about the four of us
being against him.
Uh, I wanted to win this task as much to be
a winner as I did...uh...for Dennis.
Because I don't want Dennis to leave, in spite of the disruptions,
the eruptions towards me, the dysfunction that he can bring to the team.
And I just would like it to be said that I think myself and the
other three team members supported Dennis with 100% of our efforts.
But Clint, if your team loses and you were me, who would you fire?
I don't think I'd have a choice.
If I'm such a bad integral part of anything that I do,
how did I win five championships?
That's the past. This is not the past.
I did a lot of things before,
but what are you doing today is what counts.
-How about this, Herschel? How about this?
-Phil Jackson said I was the best player...
-WAS the best.
-Wait, Phil Jackson said what?
I was the best player he's ever coached and...
-Better than Michael Jordan?
-Better than Michael Jordan.
I caused no trouble, I caused no pain, no anguish, no anything.
-I was right...
-But this is not the past.
-Yeah, but champion is champion.
-No, that's true.
But he's got some difficulties now that maybe he didn't have then.
I was so enthused about Dennis.
I wanted to get him off Joan, I want to get him, like...
-I wanted to have him kick your ass, Joan.
-Maybe he did? What do I do?
This is an interesting case.
Supposing the women lose, OK, and I have to fire one of the women...
I've never done this before. Maybe I should fire Dennis.
So, let's find out how we did, OK? How did the men do?
Out of a possible score of 100, in terms of service
and the other criteria that were measured, the men scored 86.
That's very good. Jon, how did the women do?
Using the same criteria that Ivanka just mentioned, in trying to run
a luxury hotel, the women scored, on the same scale out of 100...
-Oh! So, the women win!
Very good. Look at Tionne, she's all upset. Look at you, huh?
-We worked hard. We did.
-I love your attitude. It's beautiful.
It's very nice, Tionne. Congratulations.
And you're getting 20,000 for your charity.
-What is the charity?
-Sickle Cell Disease Foundation of Georgia.
That's great. Congratulations. I heard you were a great team leader.
Look, normally, I would send the women out
and you're going to go and watch and you're going to see what happens.
In this case, I really don't think there's any need to send people out.
And Dennis, you understand.
It was a rough time. I think you've had a rough time.
-I've given you every single benefit of the doubt.
You know I like you. You know I respect you.
-I respect the real Dennis.
Not the Dennis that does things where...
I don't know what happens to you.
-Do you have anything to say?
-Yeah. I always do, you know that.
-I think most of these people are very threatened by me
cos of some of the things that I do.
And I think the fact that, when Brian was working the phones,
I was in this here the whole time.
I don't think that's it. I think they want to be with you.
I think they would love to like you.
I think they like you when you're not drinking
and all the other stuff.
But I don't think they're threatened. Go ahead.
I'm just saying, outside of this show,
I can kick anybody's ass at anything.
Jesse, how would you respond to Dennis?
Uh...the only thing - why doesn't he kick our ass at being a good person?
I used to drink. I used to do it all. I was crazy.
I've walked in his shoes. I know what it's like.
I think the way he acted last night,
I don't think he would want people to see him like that.
And this is a person that I really like.
Clint, you can't love Dennis?
I think I understand Dennis, and...who Dennis is trying to be,
I don't like.
But who Dennis, I think, really is, I really like.
I have a great time with Dennis. I'm very entertained.
With Dennis, you have to adjust your attitude.
He's not for everyone, but he can be for a lot of people.
-But he has to try to be that.
-I know two Dennis's also.
The real Dennis is a very solid guy, but then he gets crazy with...
And I have a feeling, with alcohol, Dennis. It just seems unfortunate.
Cos I know the real Dennis and Dennis is a great guy.
But you're a different guy.
But I have great respect for you, Dennis, and you disappeared.
The team itself was disappointed. They gave up on you.
You were the project manager.
I sent you out, I wanted you to prove something, Dennis.
But you didn't prove it.
You let me down, you let yourself down, you let your team down -
Dennis, you're fired.
-Thank you, man. So long.
-All right. Cool.
-Thank you. Everybody, go.
Good luck, guys.
-It's tough to be brutal in a scenario like that.
-It's tough to be brutal.
-Oh, a little tough. A little tough.
More sad, than anything.
It was horrible tonight.
It was horrible seeing everybody
saying the truth.
And it was the truth. It was like an intervention.
To see Dennis Rodman defending himself
and defending that he was a great athlete, that killed me.
Absolutely killed me.
I'll see you down the road. Don't worry about it.
I think, deep down, he's a really good guy.
I don't know if he'll ever be able to let that good guy come out, though.
It's all love, Dennis. It's all love.
'I have no excuse for what happened. I have no excuse.
'I have to take that bullet, and I'll go home and heal the wounds
'and come back stronger than ever.
'I've got to overcome this.'
'Just don't count Dennis out. That's it.'
Dennis going to be there, Dennis going to be OK. He's going to be OK.
I'll make sure of that.
Subtitles by Red Bee Media
The American version of the business-based reality series. The celebrities' challenge is to take over a ritzy hotel, which includes answering to the guests' every beck and call. But this task does not bode well for an out-of-control manager and unhappy guests.