Episode 5 The Celebrity Apprentice USA


Episode 5

The American version of the reality series. The celebrities' challenge is to take over a ritzy hotel, which includes answering to the guests' every beck and call.


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Transcript


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Previously, after three straight losses, the men were struggling to gel as a team.

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You can't work for me. I've got a successful company but you can't work for me.

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-I'm saying I couldn't be your boss.

-I work for harder guys than you.

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And Dennis Rodman was out on his own.

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There's three teams now. The girls, the guys and my team. That's what it seems like to me.

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Mr Trump tasked the teams with a presentation to launch a new ACN videophone.

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500 salespeople are going to be judging you.

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On the men's team, tempers flared.

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-BLEEP.

-You think you know everything. Oh,

-BLEEP

-you, man.

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It's a team game!

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The women, under Claudia Jordan's leadership, had problems, too.

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-Every time we come close, you throw in something else and it's

-BLEEP.

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You're all getting so ethereal other than what's realistic and what we can pull off.

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'I don't think Claudia was leading the team'

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and I was getting crazy.

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Dennis disappeared, letting his team down.

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How can he drink all the time?

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Project manager Brian McKnight used his entertainment experience

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to pull together the men's product presentation.

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Let's make a list. Smoke machine, lighting board and lights.

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I think, finally, everyone's learning to take direction from the leader and the leader is leading.

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When Dennis returned, he extended an olive branch.

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I'm part of the team, no matter what the situation. I'm trying to help.

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But Brian had had enough.

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I don't need a distraction.

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At dress rehearsal, Claudia struggled to control her team.

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-I couldn't care less at this point.

-That's why you sat down.

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'It's frustrating to work with someone like Khloe. If we were all like her,'

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we'd get nothing done and we wouldn't win.

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Later, Brian's executive decisions paid off...

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# ..loving me. #

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..despite their rocky start.

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The men absolutely easily defeated the women.

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And Athena's winning streak came to an end.

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Sadly, somebody's going to be fired.

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In the boardroom, Claudia blamed Melissa.

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Melissa is disruptive, offends people and at the end of the day, this is a team.

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It's not Melissa Incorporated.

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But Mr Trump had questions about Khloe's work ethic.

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I don't like people who don't take initiative. You didn't do anything.

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But in the end, Khloe was spared.

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I'm sorry. Claudia, you're fired.

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-I feel so bad for your daughter.

-I feel so bad

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because if it was warranted, fine, you go.

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-Totally not warranted.

-Your daughter can handle herself.

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Melissa's coming back, absolutely.

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She's the first one back, no matter what. Oh, here they come.

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It's just awful.

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The only thing that was really distressing in there was Claudia got very personal with me

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and made character attacks and personality attacks.

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'I'm more prepared to beat the men now.'

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I don't like to be inside that boardroom.

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I hope tonight is a little kick in the pants to the women's team.

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-So how did it feel to win?

-It doesn't feel good to win.

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-It feels good not to lose.

-Right.

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I mean, we've only won one. There's still only, like, five of us!

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'I am very, very proud of my team.'

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We're on the right track now. We're moving all cylinders.

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Now if Dennis joins us, I think we'll become more powerful,

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if he completely engages and wants to be part of the team.

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Oh, man. He's a trip.

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Hey!

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-How are you?

-Good, good.

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'Victor and Saundra Brooks founded Youthville USA.'

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Hey, handsome. Looking good.

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'Youthville USA is an agency in North Carolina that places youth

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'in group homes and foster homes. They recruit the families'

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not just to give that kid a bed and three square meals a day,

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but a real idea of what a family is supposed to be

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with love and all the things that kids deserve to really have.

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Let me tell you how it works. We designate a project manager.

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If that project manager wins that task,

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then that project manager will win for his charity that week.

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-This week, I was the project manager and we won the task.

-Oh, right.

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-I have this for you.

-Oh, great.

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OK!

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-Oh, right! All righty.

-I want to say shut up your mouth!

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-All righty.

-20,000 to take back home.

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Thank you very much.

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For us to just see a cheque

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for 20,000 that can help so much, it was great.

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-This is wonderful, man.

-You're an intelligent young man!

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And a competitive young man!

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Thank you for remembering Youthville.

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-Morning.

-ALL: Good morning.

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-First of all, Brian, great job last week.

-Thank you.

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You did a fantastic job. You really kicked the women's ass and it's about time.

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-That was a rough boardroom. Melissa, do you have any regrets about Claudia?

-None whatsoever.

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Annie, any regrets?

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I think the team will be more cohesive without her here.

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Let's see what happens.

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Ladies, Khloe won't be with you today but she'll be back tomorrow,

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so now the numbers are more even. Fellas, you have a better chance.

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We're standing in front of Trump International Hotel and Tower,

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1 Central Park West, one of the great hotels.

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What you're going to be doing is running a hotel,

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but it won't be my hotel. Jon Tisch is chairman and CEO of Loews Hotels.

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-Did you ever hear of the Loews Regency?

-I have!

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-Have you ever been there, Dennis?

-Yes, I have, sir.

-How many times?

-A lot!

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This is what you have. Jon, what are you looking for?

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Customer service. That's what makes a great hotel.

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We're looking to make sure that the rooms you guys make up look pristine.

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You're going to serve room service. You're going to be concierge.

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You will be given instruction from the staff at the Loews Regency.

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So you are going to take over five rooms at the Loews hotel.

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You will have guests check in and check out.

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They are going to rate each team.

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Ivanka and Jon will be my eyes and ears.

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The project manager of the winning team

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will get 20,000 for his or her favourite charity.

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I want you to pick your project manager right now. Go ahead.

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-It's got to be all about smiling, clean, fast.

-Do you want to do it?

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I think you should do it.

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Tionne's been very much a great worker but in the background.

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'It was going to be a chance for her to really shine.'

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-If you want to step up, we'll support you.

-I'll take it.

-Good.

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-Dennis, you think you can lead?

-You told me you won't work for me.

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I said it would be hard to be your boss. I can work for you all day.

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'We need to keep winning as a team and I think we all wanted to show Dennis that we have his back.'

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After our little tiff the other day,

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I felt it was a good chance for me to show Dennis that I'm behind him.

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It's up to you guys. You want me to do it, I'll do it.

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OK, the women's team, who is your project manager?

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-Tionne, good luck.

-Thank you.

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-Who is your project manager.

-Dennis Rodman's our project manager.

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-I am.

-I had a feeling. Good.

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You know what you should do, Dennis? You should do a good job.

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Don't play games with me. You're a smart guy.

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Don't let me down, Dennis. I'll fire your ass so quick.

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I'll do a good job.

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'I think it was very interesting Rodman ended up as project manager,'

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because that forces Dennis to be involved

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and interacting with the customers, which can only end in disaster.

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We have Dennis and Tionne. That's going to be interesting.

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Have a good time, everybody. Go to work.

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-Thank you.

-Good luck. Good luck, Dennis.

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Let's rock and roll!

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I've already got the whole menu down.

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That's another thing I like, when they have wine,

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a fruit basket, a cheese plate.

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It has to have a car to take you where you need to go.

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It's going to be a lot of, "Can you get me to the best restaurant?"

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It would be stupid not to have you as our concierge.

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-You're the only one who knows New York.

-OK.

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'I'm not the type of person to be like, just because I'm running stuff

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'it's my idea and my idea alone, because that's my team. It was the right thing to do'

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to put Joan as concierge because, come on, she's Joan Rivers.

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-Can we take tips?

-No way!

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-What's your vision?

-It's this.

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Think about the best hotel you ever stayed in in the world, in the world.

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'The project manager has a big responsibility.'

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Dennis stands a chance of being a better leader than a follower.

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I don't discount the power of Dennis.

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We have drivers.

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-We have

-BLEEP

-bodyguards. We have all that

-BLEEP.

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As long as we have something in that room that wows them. Fruit or cookies.

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I don't think it's so much about adding crap to the room.

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This is more about service.

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-Service. Catering to these

-BLEEP.

-Catering. That's it. That's it!

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'For this task,'

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to be project manager is for me to go out and show people,

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Dennis can actually do this. He can actually, actually do this.

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'I think I'm pretty good at it.'

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How about this? I'm in command.

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You're my check-in guy and you are the food guy.

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I'll be the bell man, get them in and out and carry their stuff.

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And you have to be concierge.

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'Dennis sort of delegates. He speaks in a language not all of us understand.'

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He says, "This is what we're doing," but he doesn't say what it is.

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'It's Dennis's ass on the line. We can't give up on him. We're going to do our best.'

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Dennis, you have to be host here.

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-Let me be the front man. Guess what? We're going to win this

-BLEEP

-task.

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-We're going to win this

-BLEEP

-task. Win this

-BLEEP

-task. No matter what.

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-Not because of me. It's us.

-Can you do it without the F word?

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-I mean, I'm very good at that

-BLEEP.

-All right?

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Let's get started. We're ready? Ready to have fun?

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First you have your sheet.

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'Immediately we got to that hotel, we started with the training.

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'There was very little time before we had to actually take over the hotel.

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'We had to learn everything. Everything.'

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-How much time are you supposed to clean the room?

-20 minutes.

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-All this in 20 minutes?

-Yeah.

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She's doing the hospitality fold.

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Hospitality fold. I haven't made a bed in 30 years.

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'We went through cleaning training.'

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"This is how you take the sheets off, this is how you put the sheets on,

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"this is how you clean the toilet." Yuck.

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We're going to be doing checking in, checking out and concierge.

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This is your front desk.

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We ask them their name and then we use the name in the greeting.

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Also, throw in that we can do in-room massages.

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If we don't have something a guest needs, we go and buy it.

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Use that time to talk about the spa, the fitness centre.

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If somebody is bringing a pet, you could offer a dog-walking service.

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'We had 30 minutes for each training session.'

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They normally train people in two weeks. It was not enough time at all.

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When you come through the lobby, point out we have two restaurants.

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Hold the door for the guests and allow them to go in first. There's a safe in the closet.

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We have a nightclub and live entertainment.

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-You can order movies, if you like.

-Where do we set the bags?

-You ask.

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When a room service call comes in, somebody wants a hamburger, but what kind of cheese?

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This is a dinner set for two. Salad fork, dinner fork, dinner knife.

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-Make sure everything is lined up.

-Bread in this basket.

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-Make sure you have the appropriate condiments. If they order...

-What?

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Condiments, sweetheart. I knew you were going to be trouble, I knew it!

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He's the one! He's the one!

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Is that pretty much everything we need to know?

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No, there's about 100,000 other things!

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Hi, guys.

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Let's start with Brian. You're the concierge.

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What this is going to be about, guys, we have to provide them whatever they want.

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I suggest we have something for them when they check in.

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In the room, I'd love to have a kind of basket. Champagne, some cheese.

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How about this? Go to Carnegie Deli. This guy has everything in one.

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-At Carnegie Deli, they make cookies.

-They make cookies. They make everything you want.

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-'Yes?'

-Sandy?

-'Dennis!'

-What you got, baby?

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We got a cheesecake? What we got?

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'Dennis was doing a great job.'

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He got on the phone. He got the Carnegie Deli

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to get whatever we wanted.

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Oh, Joe! How you doing, baby?

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And a driver?

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'And he got us two complimentary chauffeur-driven cars'

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to take our guests wherever they needed to go.

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'I'm like, maybe Dennis has this. Maybe Dennis is going to show up because he's project manager.'

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-Jesse?

-Yeah?

-What you got, baby?

-I'm going to clean.

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-While you do that, you guys trust us enough to put whatever needs to be in the room?

-Yes.

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'There are fewer of us than on the women's team,

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'so Herschel and Jesse started cleaning the rooms.'

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Brian and Dennis and I

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decided to go to Carnegie Deli.

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Good, good enough.

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As long as we're on the same page. That's it.

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< Hi, how are you doing?

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This is for you, I believe?

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'Then all of a sudden, Dennis started drinking.'

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When he starts drinking, he changes into something else.

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We got to go, Dennis.

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OK. Just so I'm clear, this is what I think for now. This is where we're starting.

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'Our task this week is to run a hotel,'

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so we have to take care of all these guests

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as if we are the owners of Loews Regency.

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Joan, you are a great people person.

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You should be on check-in, check-out and concierge at the same time.

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Annie, room service and bell person.

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Natalie, in the kitchen.

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Myself, I'm doing housekeeping and room service.

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Melissa, housekeeping and swing, so whatever is needed, we call Melissa.

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OK, Brande, housekeeping and room service.

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'Tionne did a great job. She really was very organised.

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'She was on top of everything.'

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She assigned tasks, so people weren't wondering what to do.

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Let's put our heads together on what services we add.

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-Complimentary breakfast.

-Free internet service.

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We can say our services are all complimentary from Team Athena or whatever.

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'We've all stayed at some of the best hotels in the world.'

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We wanted to make sure we had those things in this hotel experience.

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We have craft baskets. We have products, one men's basket, one women's basket.

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Plus we have beer and wine in the room and also at check-in.

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I'm a hotel whore. I like it when they give you something free.

0:17:530:17:58

All right, where's our van gone? Here it is.

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'Brian, Dennis and I went across town and got a bunch of cookies to give our guests.'

0:18:130:18:19

It was fast and furious.

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We were looking at our watches the whole time.

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I got two Ferraris coming to the front of the hotel.

0:18:230:18:27

-No, you don't.

-What?

-You don't.

0:18:270:18:31

-You want to just park a Ferrari out front?

-Yeah.

0:18:310:18:34

People are going to be inside. What do Ferraris have to do with them?

0:18:340:18:38

People look at cars. People look at people!

0:18:380:18:41

They look at people. They look at my ass all the time.

0:18:410:18:44

When they get to the hotel and see Ferraris, they'll say, "Those must be Kotu's Ferraris."

0:18:440:18:49

'Dennis thought that if we had a hot Ferrari'

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out in front of the hotel, that it would make a difference.

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I think some of his ideas are crazy

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and I have the right to say that when my ass is on the line as well.

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What's more important is we have the other cars there,

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the ones that are going to transport them somewhere.

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That's service. There is no service in having Ferraris out front.

0:19:060:19:09

I'm sorry, I'm going to have to veto you here.

0:19:090:19:12

-You kidding me?!

-Dennis, I don't know what you're talking about.

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-BLEEP.

-I know what I'm

-BLEEP

-doing.

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I don't know what you're doing. You're drinking.

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This is still our task. I want to win.

0:19:200:19:22

-So get your head on the

-BLEEP

-task, man.

-I'm all about it, man.

0:19:220:19:27

'Brian thinks everything he says goes. You don't know what you're talking about.'

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You've never done advertisement, marketing or any of these things.

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I have.

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-I'm talking some real different

-BLEEP.

-You guys don't get it.

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-You have a problem with me,

-BLEEP.

-No, I don't.

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I'm trying to tell you what this task is about.

0:19:430:19:45

-I know what the task is about!

-What's it about?

-I'm sorry.

0:19:450:19:49

-I forgot you're the only

-BLEEP

-in this group that can do anything!

0:19:490:19:55

This task is about customer service, not the grandiose things Dennis talks about.

0:19:550:20:00

As much as I'd love to give up on him,

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I hate to lose and I'm going to give everything I can.

0:20:020:20:05

The things he says, the things he does...

0:20:050:20:08

It's like, how are we supposed to work under these circumstances?!

0:20:080:20:12

If Brian wants to do something, let Brian take the whole task over.

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-Let Brian do every

-BLEEP

-thing!

0:20:170:20:19

Let Brian do everything because Brian knows everything!

0:20:190:20:23

Why don't we all make up the rooms?

0:20:290:20:31

-This is housekeeping.

-That's housekeeping?

0:20:310:20:34

Yes, that's housekeeping.

0:20:340:20:36

I looked at the time, I was like, "Oh, my God, we have five rooms!"

0:20:360:20:39

So we were like, "Let's change clothes and go bust butt

0:20:390:20:42

"and get it clean."

0:20:420:20:44

OK, Brande, can you dress in an outfit, too

0:20:440:20:46

because we have a lot to clean?

0:20:460:20:48

'I have been in a French maid's outfit before'

0:20:480:20:53

but it really involved stockings and it was a little shorter, so...

0:20:530:20:57

this one was not that sexy!

0:20:570:21:00

Come on!

0:21:000:21:01

All right, let's get to it.

0:21:010:21:03

'I'm looking at that room, it was too disgusting.'

0:21:120:21:16

That's not fair to make me do it.

0:21:160:21:18

-I only got one glove, I need another glove.

-And we got no rag!

0:21:180:21:21

Chloe had to leave today for a prior commitment,

0:21:210:21:24

It was tough not having her there.

0:21:240:21:26

That's one of the advantages we have from winning so many tasks early on.

0:21:260:21:31

We had extra bodies and this was a task where we could have used one extra person.

0:21:310:21:35

-We need rags...

-And a toilet brush!

0:21:350:21:38

Toilet brush.

0:21:380:21:39

Cos I'm not going to wash it with my hands.

0:21:390:21:43

Urgh, disgusting!

0:21:430:21:46

'The most disgusting thing was picking up hairs.'

0:21:470:21:52

Urgh, that's one thing I can't stand.

0:21:520:21:55

Picking up someone's hair. Cos you don't know where it comes from.

0:21:550:21:59

VACUUM HUMS

0:21:590:22:01

-Oh,

-BLEEP.

-There's a stain on the carpet.

0:22:010:22:04

Melissa and I had to clean the most disgusting room. It was gross!

0:22:040:22:08

This red spot isn't coming out.

0:22:100:22:12

We're just frantically trying to get it done and these stains won't come out.

0:22:120:22:17

And then trying to get two different beds made.

0:22:170:22:20

You have to put the bottom sheet on, and make a hospital corner,

0:22:200:22:23

and tuck it under, and the pillows have to be done in a certain way.

0:22:230:22:26

Like, you have to smash your hand down,

0:22:260:22:28

Then you have to make envelope folds on the end of them.

0:22:280:22:32

And the cover has to go here. It's just a lot of freaking work!

0:22:320:22:35

-I think I did that just like they do.

-Yeah.

0:22:350:22:38

Oh, my god, I'm going to leave, like, 100 in every hotel room I ever leave now!

0:22:380:22:43

That sucks!

0:22:430:22:44

-What shall we do about these stains on the carpet?

-Just leave it.

0:22:440:22:47

This is like real work, Herschel!

0:22:520:22:54

I know, I'm starting to sweat!

0:22:540:22:56

Jesse and I started being the maids or housekeepers

0:22:560:23:01

and that was hard, that was tough.

0:23:010:23:03

Maybe if we had more time and more people, it would have been

0:23:030:23:07

a little easier, but Jesse and I work together very well.

0:23:070:23:10

We're used to getting our hands dirty.

0:23:100:23:12

-Right, Jesse, we got about 20 minutes.

-I de-pubed the toilet.

0:23:120:23:16

When you check into a nice hotel, you want to think your pubes

0:23:160:23:20

are the only ones that are going to hit the seat, right?

0:23:200:23:24

Come on, let's be real.

0:23:240:23:26

The guests were supposed to check in and we still had to clean.

0:23:310:23:34

And we still had to get all the amenities to all the rooms,

0:23:340:23:38

and it was down to the wire.

0:23:380:23:39

-What is this?

-These are bathroom products.

0:23:390:23:43

-OK. So I need to put that in the rooms that I've already done?

-Yeah.

0:23:430:23:47

Natalie really came through with these nice gift baskets.

0:23:470:23:52

Because she plays golf, she has sponsors.

0:23:520:23:55

She really used her celebrity for those things.

0:23:550:23:57

Oh, wow!

0:23:570:23:58

So we'll put one in every room, so it'll be like a bag of goodies.

0:23:580:24:01

Oh, my! I'm checking it.

0:24:010:24:04

Right, what do you want me to do?

0:24:090:24:11

-Get dressed.

-I'll do that right now.

0:24:110:24:14

I got 50 chocolate chip cookies from Carnegie Deli.

0:24:140:24:17

I tried to get the cookies in the rooms cos we were late.

0:24:170:24:20

You've got to help me this, Brian.

0:24:200:24:22

I don't know what I'm trying to tell you.

0:24:220:24:25

Thank you.

0:24:300:24:31

It's OK.

0:24:310:24:33

What I need to do is put the cookies in the tray and follow me up.

0:24:330:24:36

-We do not want that.

-Why?

0:24:360:24:38

Tell me why, Dennis.

0:24:380:24:40

Can I take those? The chef downstairs, he could decorate it kind of cool for us.

0:24:400:24:45

Watch this.

0:24:450:24:47

Watch this, watch this.

0:24:490:24:51

-That's how you

-BLEEP

-do it, bro.

0:24:510:24:54

Let's get people together! Come on, let's rock!

0:24:540:24:57

'Dennis just took everything and just flushed it down the toilet.'

0:24:580:25:02

We're five minutes to go time before we have actual people

0:25:020:25:05

checking in and...I don't know.

0:25:050:25:08

Hey, Joan, what's up, baby? Cookies!

0:25:100:25:12

-Cookies! Can I about five?

-You can do anything you want, baby.

0:25:120:25:17

You can do anything you want! Look at you, you got more!

0:25:170:25:22

Look at you!

0:25:220:25:24

I came into this, thinking I wasn't going to like Dennis.

0:25:240:25:28

I adore Dennis!

0:25:280:25:31

But he is totally a loose cannon.

0:25:310:25:33

Is there a bar round here?

0:25:340:25:36

A drop of cranberry again.

0:25:360:25:38

-Some lime?

-No, I'm good, baby.

0:25:380:25:41

Where's the chef at?

0:25:410:25:43

You know what? With the cookies, some cheese...

0:25:430:25:48

-On a platter?

-A cool platter. With the caviar and some crackers.

0:25:480:25:53

-No problem.

-How long... Can you do it quickly?

-About a half hour.

0:25:530:25:57

-Thank you, sir.

-You're welcome.

0:25:570:25:59

Let's rock and roll, bro.

0:26:010:26:03

They're still cleaning.

0:26:070:26:09

Oh, my God. They're about to show up.

0:26:090:26:12

Boy, we are not in good shape.

0:26:120:26:15

The freaking gift baskets aren't here.

0:26:150:26:19

-Somebody's standing down there, we're sunk.

-Are they?

0:26:190:26:22

Hello and welcome to Loews, we're thrilled to have you here.

0:26:360:26:40

-We're thrilled to be here.

-And you must be...

0:26:400:26:42

-We're Jenny and Jen!

-That's right!

0:26:420:26:44

All right! OK, well.

0:26:440:26:46

I know I'm very good with people and I did everything that I'd want

0:26:460:26:50

a hotel to do for me if I was in a strange city.

0:26:500:26:53

-Do you have your theatre tickets?

-No. Is that possible, do you think?

0:26:530:26:56

-Of course we will try.

-Great.

-What would you like to see?

0:26:560:27:00

-Billy Elliot is our first choice.

-Billy Elliot.

0:27:000:27:03

Gypsy's our second.

0:27:030:27:05

'You just smile and help them have a good time.'

0:27:050:27:08

I took it very seriously, but the men - I don't know what they were doing.

0:27:080:27:13

-Hello.

-Hello, how are you?

0:27:160:27:18

-I'm Clint.

-Good to meet you.

-Good to meet you, welcome.

0:27:180:27:20

-Welcome, Brad, I'm sorry to keep you waiting.

-It's all good.

0:27:200:27:23

We've just had a slight delay in the previous guests checking out

0:27:230:27:27

-so we're making sure your room's clean...

-OK.

0:27:270:27:29

..has everything you need in there.

0:27:290:27:31

Check-in was a little rough. We were under the gun to get the rooms clean

0:27:310:27:35

and prepared for the guests, so I lied.

0:27:350:27:37

I said that the guest who was in before was slow in checking out.

0:27:370:27:42

Hopefully, he won't hold it against us.

0:27:420:27:44

Yes, Mr Landers has arrived.

0:27:440:27:47

I just want to see how we're doing with his room.

0:27:470:27:52

-Thank you, ladies.

-Thank you.

0:27:520:27:54

Right this way.

0:27:540:27:55

-How are you doing, sir?

-How are you?

0:27:570:27:58

-How's everything?

-Good, just want to get in my room.

0:27:580:28:01

-This is Mr Landers, he's staying with us.

-Landers.

0:28:010:28:04

There's just a slight delay, I'm sorry.

0:28:040:28:06

There's no more delay. You know why? We do one thing.

0:28:060:28:08

We always service to please.

0:28:080:28:10

-What do you want to drink, sir?

-I'll take some champagne.

0:28:100:28:13

You know what, I'll be right back, sir. Please. Thank you.

0:28:130:28:16

'We have no champagne, we have nothing.'

0:28:160:28:19

Where's everybody else at? None of them had no idea.

0:28:190:28:22

I mean, like...

0:28:220:28:24

Wow!

0:28:240:28:25

I am really with four knuckleheads.

0:28:250:28:28

I went back in the kitchen and said, "Guys, give me a drink,

0:28:280:28:31

"and give me some champagne."

0:28:310:28:33

-Very nice.

-Can I pour that for you, sir?

0:28:350:28:38

-Where you come from?

-Vancouver.

0:28:380:28:40

Seriously? I love the strip joints.

0:28:400:28:43

Oh, my God, the girls are awesome!

0:28:430:28:45

Yes!

0:28:450:28:47

Are you kidding right now?! Wow!

0:28:470:28:49

Is that Vancouver, British Columbia?

0:28:490:28:51

Pop that cork!

0:28:510:28:52

Would you like me to set your luggage down anywhere in particular?

0:28:540:28:58

-Right over here by the window.

-Right by the window.

0:28:580:29:01

Let me just grab a luggage rack.

0:29:010:29:03

'We were being judged on, like, how we were dressed,

0:29:030:29:06

'quality of the service, how friendly you were with the people.'

0:29:060:29:09

Movies on demand are available

0:29:090:29:11

and we're offering you free wireless internet.

0:29:110:29:15

I behaved like an employee the whole time. Like, I was really weird about it.

0:29:150:29:18

-Is there anything else I can do for you?

-I think we're set right now.

0:29:180:29:22

If you need anything, my name is Annie and I'm happy to assist you.

0:29:220:29:25

-Thank you, enjoy your stay.

-Thanks.

0:29:250:29:27

How do you feel about some Billy Elliot tickets?

0:29:290:29:32

Where's he playing at?

0:29:320:29:33

-What's my plan?

-Where's he playing at?

0:29:350:29:38

-Where is HE playing at?

-What?

0:29:380:29:40

-The concert.

-Oh, Billy Elliot.

0:29:400:29:44

I don't know. 40... Some theatre. Like, 45th, 46th. I don't know.

0:29:440:29:49

If he's not playing, we'll make it happen.

0:29:490:29:51

-All right, perfect.

-Thank you. We'll make it happen.

0:29:510:29:54

Now, let me tell you what this guy wants.

0:29:540:29:57

It's 3.30, he wants two tickets to Billy Elliot, so, of course,

0:29:570:30:00

I tell him I can do it for him. I'm the concierge!

0:30:000:30:03

Right this way, Mr Landers.

0:30:030:30:04

-Thank you, folks.

-Thank you for your patience.

0:30:040:30:06

How nice to see the two of you. Welcome. Where are you from?

0:30:080:30:11

-Australia.

-Australia! Oh, I love Australia!

0:30:110:30:14

-Where?

-Melbourne.

-Ah, I played Melbourne many a time.

0:30:140:30:17

Yeah, it's nice.

0:30:170:30:18

I'm going to be showing you up to your rooms if you'll follow me.

0:30:180:30:21

I'm the concierge, Brian. Welcome to the Loews. How can I help you?

0:30:210:30:25

Ben Ditto, checking in.

0:30:250:30:29

I'm sorry, sir.

0:30:290:30:30

I would like to get reservations at the Waverley Inn.

0:30:300:30:33

The Waverley Inn?

0:30:330:30:34

-Or in the Heights.

-It's his birthday.

0:30:340:30:38

-Oh, happy birthday!

-Thank you.

0:30:380:30:40

As the guests started to arrive, they all had requests.

0:30:400:30:42

Some even more difficult than our first guest.

0:30:420:30:45

We won't be able to get him in the Waverley Inn.

0:30:450:30:47

Not at all?

0:30:470:30:49

-No way?

-They're like a year backed up reservations.

0:30:490:30:53

Matthew Garber? Or Waynehurst?

0:30:540:30:56

Matthew Garber.

0:30:560:30:57

I'm thrilled that you're here, how nice.

0:30:570:31:00

Welcome to Loews, lovely to have you.

0:31:000:31:02

-Would you like some complimentary champagne?

-Thank you.

0:31:020:31:06

Lovely. This is the gentleman who owns Loews.

0:31:060:31:09

-Hi.

-Matthew.

0:31:090:31:10

Hi, I'm Jon, welcome to the Loews Regency Hotel.

0:31:100:31:12

Well, don't mind me, I'm just going to keep an eye and see

0:31:120:31:15

if Joan is living up to the standards that we're proud of at Loews Hotels.

0:31:150:31:19

It's a lovely room, which I made sure was beautifully clean

0:31:190:31:23

and I'd love to know what you'd like to do this evening so we can help you.

0:31:230:31:26

Uh, dinner in the room. There'll be five of us in total.

0:31:260:31:29

Would you want anything sent up to the room?

0:31:290:31:31

-I would like a bottle of champagne.

-Champagne, delighted.

0:31:310:31:35

-Enjoy your stay.

-Thank you.

0:31:350:31:37

-It's good to have you with us.

-Nice to meet you.

0:31:370:31:39

I'm Clint, here to help with anything you need.

0:31:390:31:42

-I'd like to see a Broadway show.

-Anything in mind?

-In The Heights.

0:31:420:31:46

I'm trying to make dinner plans and get to see a show tonight.

0:31:460:31:49

-What show would you like to see?

-Equus.

0:31:490:31:51

But I'd really like to sit on the stage.

0:31:510:31:54

These tickets to shows

0:31:560:31:59

and reservations at these impossible restaurants!

0:31:590:32:02

This girl asked me for Equus tickets on the stage!

0:32:020:32:05

This is hard.

0:32:050:32:06

I need Equus tickets.

0:32:060:32:08

-What is Equus?

-A story about a man who has sex with a horse.

0:32:080:32:11

Welcome to Loews, isn't it wonderful?

0:32:260:32:29

-Hi!

-This must be Bouvier?

0:32:290:32:31

-Yes.

-All right!

0:32:310:32:33

Mr Baldwin, how are you? Come on in.

0:32:370:32:40

Can I get you something to drink?

0:32:400:32:42

Oh, wow, yeah.

0:32:420:32:45

-And what about dog-walking?

-She'll probably need to go out at nine?

0:32:450:32:49

-Dog walk at nine.

-Annie?

0:32:490:32:51

Miss Kimmel and Miss Packer.

0:32:510:32:53

Mr Baldwin.

0:32:530:32:55

Step on up. Can we help you?!

0:32:560:32:58

We're very delighted to have you come in.

0:33:000:33:02

-We're saving our best room for you, which is our luxury suite.

-Fabulous!

0:33:020:33:06

And we thought you would enjoy that very much to start with.

0:33:060:33:09

I absolutely love it.

0:33:090:33:11

'Suddenly, Stephen Baldwin arrives and when you get a celebrity,'

0:33:110:33:14

you've really got to treat them like a celebrity.

0:33:140:33:16

And they expect a little more and a little faster

0:33:160:33:19

and we really had to go a little more out of the way to make him feel good.

0:33:190:33:24

Later on, at 10.30, we have a cabaret show. She'll tell you all about it.

0:33:240:33:30

-I want my own table.

-You got it!

0:33:300:33:32

-I want a nice table, though.

-We'll get you the best table in the house.

0:33:320:33:35

-I'll get you a very good table.

-Perfect, thank you.

-Thank you.

0:33:350:33:38

-Aren't you Dennis?

-Yes.

-I recognise you.

0:33:460:33:49

Dennis! What are you doing here working?

0:33:490:33:51

-Things are bad?

-Absolutely.

0:33:510:33:53

When Vinny came in, I was like, "Uh-oh, here we go.

0:33:530:33:57

"I know he's going to be a jerk."

0:33:570:33:59

Dennis, who's going to get my reservation for later?

0:33:590:34:02

-It's my birthday.

-Where...

-Rao's.

0:34:020:34:05

-Rao's, OK.

-Rao's, 10 o'clock table.

0:34:050:34:08

I would like, also, a box of cannolis from Ferrara's.

0:34:080:34:12

They have to come from Ferrara's.

0:34:120:34:14

I need a car to take me to work.

0:34:140:34:17

I also want a Roy Orbison CD in my room.

0:34:170:34:22

He doesn't shut up!

0:34:220:34:24

'He just came in with this loud, obnoxious,

0:34:240:34:27

'"I want you to do this, I want this, I want that."'

0:34:270:34:32

And I want a cowboy hat.

0:34:320:34:34

And do you want me to sit there and watch you take a BLEEP, too?

0:34:340:34:37

And then clean your ass? You want me to do that?

0:34:370:34:40

OK, I'll sit right here with a facemask. OK, come on!

0:34:400:34:43

"What do you want me to do? OK, let's do that."

0:34:430:34:46

PHONE RINGS

0:34:460:34:48

Good afternoon, I'm Brian, your concierge. How can I help you?

0:34:480:34:51

Hi, I'm wondering if I can get a bottle of Acacia chardonnay sent up.

0:34:510:34:55

-Chardonnay?

-Yes.

0:34:550:34:57

-OK, I will send that right up to you.

-Thank you.

0:34:570:35:00

Thank you.

0:35:000:35:01

-This way.

-Excellent, thank you. Wow!

0:35:050:35:08

-Enjoy your stay.

-I'll speak to you soon.

0:35:080:35:11

You know, I don't know that I like this view. That's not Park Avenue.

0:35:120:35:17

It looks out on crappy 61st Street with a hot dog vendor.

0:35:170:35:20

PHONE RINGS

0:35:240:35:25

Hello.

0:35:250:35:26

Joan, I want you to look at the view out of my window and tell me

0:35:260:35:30

if I should stay here or not.

0:35:300:35:32

Ah, Mr Baldwin, I know your view and it's a New York view.

0:35:320:35:36

It's the best suite in the hotel.

0:35:360:35:39

You can see Park Avenue any day.

0:35:390:35:41

This is about privacy, this is about not being annoyed by people

0:35:410:35:44

and not the noise of Park Avenue either.

0:35:440:35:48

What you are having is total privacy, which

0:35:480:35:50

I think a star like you would like.

0:35:500:35:53

OK, well, I might change my mind, but for now, I'll stay put.

0:35:530:35:57

Thank you, my pleasure, bye-bye.

0:35:570:35:59

I don't like my view.

0:36:020:36:04

Please accept these amenities with our compliments.

0:36:080:36:11

What amenities?

0:36:120:36:14

OK. Well, there you go.

0:36:140:36:16

PHONE RINGS

0:36:160:36:18

Good afternoon, this is Brian, the concierge, how can I help you?

0:36:180:36:21

Hi, Brian, how are we making out with those reservations, cos

0:36:210:36:24

we're trying to figure out...

0:36:240:36:26

We've got a two hour window for dinner and theatre.

0:36:260:36:28

My guy is working on that as we speak. We'll have an answer in the next 15 minutes.

0:36:280:36:32

Thanks, bye.

0:36:320:36:33

Everything, momentarily.

0:36:350:36:37

How long ago did you order wine? How long have you been waiting?

0:36:370:36:40

-Half hour.

-They're having a lot of problems.

0:36:400:36:42

How hard is it to get a wine up here?

0:36:420:36:44

At this rate, we won't celebrate anything but checking out!

0:36:440:36:47

HE SIGHS

0:36:470:36:49

PHONE RINGS Good afternoon, Loews.

0:37:000:37:04

Oh, hello, this is Claire from 715.

0:37:040:37:06

I was wondering if we could organise a booking at Morimoto.

0:37:060:37:11

I will call and let you know.

0:37:110:37:13

Thank you, bye-bye.

0:37:130:37:14

I wouldn't mind being a concierge because it's a challenge,

0:37:140:37:17

and it's different.

0:37:170:37:19

Every time the phone rang, it was something totally different.

0:37:190:37:23

Concierge, Miss Rivers.

0:37:230:37:25

We were hoping for a peep show.

0:37:250:37:27

I will let you know, I have plenty of connections.

0:37:270:37:30

I love the excitement, I love the challenges and you've got to

0:37:300:37:33

solve it and figure out where to get something and get it there.

0:37:330:37:37

Hi, Michael, it's Joan Rivers.

0:37:370:37:39

I have two young ladies who want to go tonight

0:37:390:37:41

and see Billy Elliot or Gypsy.

0:37:410:37:44

Darling, it's Joan Rivers, I need your help fast.

0:37:440:37:47

I'm looking for a peep club in New York.

0:37:470:37:51

I called all my friends in New York. It's great to have connections.

0:37:510:37:56

Matthew, I've got it. Two places. One is the G-Lounge, the other is Splash.

0:37:560:38:01

We have very nice news for you.

0:38:010:38:04

-We were able to get you a six o'clock reservation...

-Lovely.

0:38:040:38:08

-..and we got you two tickets at Gypsy.

-Perfect, thank you so much.

0:38:080:38:12

Someone says to you at six o'clock, "Get me tickets for

0:38:120:38:15

"the hottest show in town," and you figure out a way to get them.

0:38:150:38:19

That's OK.

0:38:190:38:20

Hi, Mr Baldwin, unfortunately, there's only one show tonight,

0:38:200:38:24

at 8.30, but they'd love to give you a wonderful table

0:38:240:38:27

-and they'd be thrilled if you came.

-OK, I'll take it. Thank you.

0:38:270:38:31

-Thank you. My pleasure. Bye-bye.

-Bye-bye.

0:38:310:38:34

I'm a damn good concierge!

0:38:350:38:37

SHE LAUGHS

0:38:370:38:40

You'd think they'd tip me!

0:38:410:38:44

Not a penny!

0:38:440:38:46

OK, so tell me, how's it gone?

0:38:490:38:51

It was good, thank you.

0:38:510:38:52

Is it different?

0:38:520:38:53

Do you have more respect for any of the players now,

0:38:530:38:56

being able to lead them and seeing what they produce for you?

0:38:560:39:00

"Do this, do that." This ain't about Dennis.

0:39:000:39:03

What do you mean?

0:39:050:39:06

I'm sorry.

0:39:060:39:08

I missed that one, Dennis!

0:39:080:39:10

I missed that one!

0:39:100:39:12

I think Dennis has a pretty short attention span,

0:39:130:39:18

generally speaking, so...

0:39:180:39:20

and probably has an ability to get sidetracked in any given task.

0:39:200:39:24

So I just hope it's a consistent effort to bring forth victory.

0:39:240:39:29

PHONE RINGS

0:39:310:39:32

Good afternoon, this is Brian at the concierge desk, how can I help you?

0:39:320:39:36

-OK, Brian, it's Dan, 831.

-Yes, indeed.

0:39:360:39:40

-OK. No wine for an hour.

-I'm trying to find the Acacia.

0:39:400:39:45

It's on the menu!

0:39:450:39:47

OK.

0:39:470:39:48

Got you covered. Thanks.

0:39:480:39:50

BLEEP!

0:39:520:39:54

We were overwhelmed. I can't even lie.

0:39:540:39:56

This is, by far, the hardest task that we've had.

0:39:560:39:59

I have the utmost respect for people that work at a hotel.

0:39:590:40:04

I don't know how they do it.

0:40:040:40:05

PHONE RINGS

0:40:050:40:07

BLEEP!

0:40:070:40:08

"Concierge desk."

0:40:080:40:10

Good evening, it's Brian at the concierge desk, how can I help you?

0:40:100:40:14

-I brought you two gifts.

-Thank you.

0:40:200:40:22

-Some champagne...

-Yes.

-..and somebody to drink it with.

0:40:220:40:25

My man!

0:40:250:40:26

'My job was room service.

0:40:260:40:28

'I spend 10, 11 months a year in hotels

0:40:280:40:30

'and I know how difficult of a customer I am.'

0:40:300:40:34

But I've never seen the service side.

0:40:340:40:35

'I've always wanted to see how it really works.'

0:40:350:40:38

-Welcome.

-Hi.

0:40:380:40:40

I hear you're on the girls' side?

0:40:400:40:42

One group ended up having a party. There were five or six.

0:40:420:40:46

These guests had a lot of special requests.

0:40:460:40:49

CUTLERY CLATTERS

0:40:490:40:51

One glass, ice and Champagne. What else can I...

0:40:530:40:56

-They're in the closet. Would you like another?

-One more would be great.

0:40:570:41:01

-Are you asking if we want another bathroom?

-Bathrobe.

0:41:010:41:04

I was like... "..have another!"

0:41:040:41:07

Where would you like this set up?

0:41:220:41:24

We didn't order this.

0:41:280:41:29

Acacia chardonnay.

0:41:310:41:33

-A case of chardonnay?

-No, Acacia. A-C... Well, you can take a case...

0:41:330:41:37

Brian and Clint got confused. They didn't know what room goes with what.

0:41:370:41:41

So now I'm just like... I'm totally lost what I'm doing.

0:41:410:41:46

Hey, Dennis, they ordered Acacia Chardonnay.

0:41:460:41:49

They did not order this. They...they screwed both of these orders.

0:41:490:41:54

-OK, we'll get a case of Chardonnay.

-No, Acacia.

0:41:540:41:57

-OK, so we need a case of chardonnay.

-Acacia...Chardonnay.

-Acacia?

-Yes.

0:41:570:42:03

-Chardonnay.

-Like a case? A big case or Acacia?

-Acacia.

0:42:030:42:06

BLEEP case-a.

0:42:060:42:08

Hey, Clint, y'all screwed the order up. They said they wanted

0:42:080:42:11

-Acacia.

-'They ordered what?'

0:42:110:42:13

-What?

-Acacia.

0:42:130:42:15

-Acacia.

-Acacia.

-Aca-cia.

0:42:150:42:19

Acacia for a Chardonnay, so put that in right now.

0:42:190:42:22

This is Chardonnay. Acacia Chardonnay.

0:42:220:42:26

'I don't know what the hell he was doing.'

0:42:260:42:29

He didn't get it. He was all totally confused.

0:42:290:42:32

I'm like, "Dude. Come on, guys. It's not that difficult."

0:42:320:42:37

-Here you go, sir.

-Thank you. I want to send my suit off to be pressed.

0:42:370:42:40

-Let me have it, sir. I'll do it.

-Thank you, sir.

0:42:400:42:44

Bye, guys.

0:42:440:42:45

LAUGHS

0:42:450:42:46

It's your birthday, you should have some wine.

0:42:460:42:49

Thank you. And it's your birthday celebration, too.

0:42:490:42:52

Cheers, happy birthday.

0:42:520:42:55

Hi, sorry to bother you. Would you like turndown service now

0:42:580:43:02

-or would you like us to come back later?

-Er, later,

0:43:020:43:05

-we're gonna go see a show.

-Sure, OK. Thank you.

0:43:050:43:08

'I decided to do the turndown service and put gifts in there.'

0:43:080:43:11

Turndown service.

0:43:140:43:16

I love when my room is refreshed myself. If I have dirty towels

0:43:160:43:20

and I come back and have all clean ones and the dirty stuff is gone.

0:43:200:43:23

This is a... Oh, Jesus.

0:43:230:43:25

What? They've been wiping cooties and stuff.

0:43:250:43:29

Ew! OK.

0:43:290:43:30

'That's the first time I've cleaned up after somebody I didn't know.

0:43:300:43:34

'The first thing that came to mind was wiping private parts.'

0:43:340:43:37

Buttocks and coo-coos, gross! Just nasty.

0:43:370:43:41

So many good gifts, huh.

0:43:410:43:43

-Do you think the boys are doing that? No.

-No.

0:43:430:43:46

KNOCK AT DOOR

0:43:460:43:48

Wow, thank you, sir. Appreciate that.

0:43:480:43:51

-Can I come in?

-Sure, please come in. You gonna hang that?

-Absolutely.

0:43:520:43:55

Waverly Inn, you can't call them because they only take reservations by e-mail.

0:43:590:44:03

-PHONE RINGS

-Let me work on it.

0:44:030:44:05

Good evening, this is the concierge desk,

0:44:050:44:07

Brian speaking, how can I help you?

0:44:070:44:09

Do we have a dinner reservation somewhere for six o'clock?

0:44:090:44:12

I just got a bead on the Waverly Inn.

0:44:120:44:15

-It's quarter to six.

-We only have 15 minutes. All right, thanks.

0:44:150:44:18

They don't know what they're doing. Dennis?

0:44:200:44:23

They got our theatre reservations, but they didn't get the Waverly.

0:44:230:44:28

You ready? We got a car right now. Boom. Ready.

0:44:300:44:32

-We need to get changed before dinner.

-Honey, come here.

-Honey?

0:44:320:44:38

-Are you saying that I'm queening out on you?

-Yes, you are.

0:44:400:44:43

Oh, man. You're the man! Got it laid out.

0:44:430:44:46

-We will be downstairs in ten minutes, trust.

-The car's waiting for you.

0:44:460:44:50

'Brain was totally confused.

0:44:500:44:52

'He didn't understand how to make reservations.'

0:44:520:44:55

You make sure that the customer is satisfied. If he is, great.

0:44:550:44:59

That's what running a business is all about.

0:44:590:45:02

Make sure that person's happy.

0:45:020:45:04

You want this one? There's my car.

0:45:050:45:08

-You know what, I'm going.

-You're going?

0:45:080:45:11

BLEEP, yeah. Why not?

0:45:110:45:12

Dennis said, "Just get in the car." The next thing you know,

0:45:120:45:15

he hopped in the car with us.

0:45:150:45:17

Then we went to an entirely different restaurant.

0:45:170:45:21

We want to go to Tao? Where are we going to dinner?

0:45:210:45:25

Where d'you want to go at?

0:45:250:45:27

You tell us. The Waverly? No Lever House, right up the street.

0:45:270:45:31

PHONE RINGS

0:45:410:45:44

Miss Rivers, concierge desk.

0:45:440:45:47

Clean up? With pleasure.

0:45:470:45:49

-Do you need me to take anything back?

-Yeah, everything there.

0:45:540:45:57

Are you sure? What else can I...?

0:45:570:45:59

-Hazelnut liqueur.

-Hazelnut liqueur. OK.

0:45:590:46:02

I ran up and down the stairs many times,

0:46:040:46:07

getting the food up to the guests, getting the trays back,

0:46:070:46:11

making sure they were happy, the list goes on.

0:46:110:46:14

-Hello, hi, how are you?

-Frangelico.

0:46:160:46:19

I wasn't sure if you wanted it on the rocks,

0:46:190:46:21

-so I brought you some extra ice.

-Thank you.

-So thoughtful.

0:46:210:46:24

You're much more thoughtful than Natalie.

0:46:240:46:27

You're so cute. Can you come instead of Natalie?

0:46:270:46:29

You can make a special request for me, my name is Annie.

0:46:290:46:32

-OK, all right, Annie.

-Thank you.

0:46:320:46:34

-'Concierge, Miss Rivers.'

-Joan, darling, it's Matthew again in 702.

0:46:340:46:39

-'Can we order some room service?'

-Two more bottles...

0:46:390:46:42

of...champagne.

0:46:420:46:45

'The gay men in room 702, they charge and charge and charge.

0:46:450:46:50

'Liquor was being sent up...'

0:46:500:46:52

constantly! Shrimp cocktails...

0:46:520:46:55

They couldn't find enough shrimp on the eastern seaboard.

0:46:550:46:58

One turkey burger, one veggie burger, ten grilled cheese sandwiches

0:46:580:47:03

one tomato soup - would you like crackers with that?

0:47:030:47:06

-Hi. Oh, Annie, hey.

-It's me again.

-We requested you, did you hear that?

0:47:060:47:12

'702 was pissed off at Natalie,

0:47:120:47:15

but I was proud that I was being requested

0:47:150:47:17

and I knew that I'd be judged on the quality of service

0:47:170:47:20

that the customer was offered.

0:47:200:47:21

-Would you like me to open the beers for you and pour them?

-No.

-Sure?

0:47:210:47:25

'So I just tried to do the best job I could.'

0:47:250:47:28

Thank you so much. Let me know if there's anything else I can do.

0:47:280:47:31

821...

0:47:330:47:35

How are you? Have you seen Mr Rodman?

0:47:410:47:45

No, he hasn't returned yet.

0:47:450:47:46

-Sorry?

-He hasn't returned yet.

-So he's off in the car?

0:47:460:47:50

All right, then.

0:47:510:47:52

Just call the driver - he's gone.

0:47:540:47:56

-I have the driver's number.

-Yeah, let's call him.

0:47:560:48:00

Hey, Doc, it's Brian McKnight.

0:48:000:48:03

Hold on, let's back up.

0:48:060:48:07

So, Dennis is with you and he's having dinner?

0:48:070:48:11

'Dennis has left and disappeared.'

0:48:140:48:16

He went to dinner with some of our guests.

0:48:160:48:19

I don't know what he's doing.

0:48:190:48:20

If we win this, it'll be a miracle.

0:48:200:48:23

Working with Dennis is just like any other job we've all had

0:48:240:48:27

where there's some ass BLEEP that screws around

0:48:270:48:30

while we're trying to do a job.

0:48:300:48:33

'Dennis wasn't managing us, so when he did leave'

0:48:330:48:35

it didn't affect us at all. It probably made it better

0:48:350:48:38

cos we're pretty meshed together and we have no problem helping each other out.

0:48:380:48:43

-At Balthazar's, how many people?

-Three.

-Rao's, how many?

0:48:440:48:48

-Two for 10pm?

-Yeah, for Pastore.

-OK, let me work on that.

0:48:480:48:52

The job of a concierge is anything and everything, make it happen.

0:48:520:48:55

You have to be a quick-on-your-feet type of dude

0:48:550:48:58

to make the customers happy, otherwise they'll not come back.

0:48:580:49:02

I'm wondering if you deliver. I need a box of cannolis.

0:49:020:49:04

OK, so I need two tickets for tonight to In The Heights

0:49:040:49:08

and then I would like three on stage at Equus.

0:49:080:49:11

-You confirmed for Balthazar's?

-And Rao's, I'm working on that one.

0:49:110:49:16

You're incredible, my man.

0:49:160:49:18

'I tell you what, my team-mates were actually'

0:49:180:49:22

trying to find a way to make all of our collective abilities

0:49:220:49:26

work together and it seems to be working.

0:49:260:49:28

So we have cannolis for Mr Pastore. Let's see these.

0:49:280:49:32

-Good to see you.

-Good to see you, sir.

0:49:320:49:34

Thank you. Goodbye.

0:49:340:49:37

Yes!

0:49:380:49:40

I have gotten all the show tickets I was asked for.

0:49:400:49:43

'We only missed one restaurant reservation. We got every show.'

0:49:430:49:46

We got it done, so I'm proud of some of the things we did today.

0:49:460:49:50

You know what's going to happen? We're going to win again

0:49:500:49:54

and then we're stuck working with Dennis for another week.

0:49:540:49:58

Look at this! You get to go for a walk, huh, baby?

0:49:590:50:03

Yes. OK, that's a good one. Come on.

0:50:030:50:07

Are you a boy or a girl? Are you a boy or a girl?

0:50:070:50:11

I don't know. You're so cute, I don't know.

0:50:110:50:15

'I've stayed in some of the best hotels all across the world,

0:50:150:50:19

'so I have a pretty good grasp on what people expect.'

0:50:190:50:22

What are those extra little details that will make you go,

0:50:220:50:25

"Oh, what a nice place this is."

0:50:250:50:27

Is there a patch of grass somewhere to go potty?

0:50:270:50:30

See right across the street. Be careful. No, no, no.

0:50:300:50:33

What? Oh, right here? OK.

0:50:330:50:34

'I got to meet all of the guests and I got to take care of the dog.'

0:50:340:50:38

Good girl. It's a girl!

0:50:400:50:43

LAUGHS

0:50:430:50:44

She was so cute!

0:50:440:50:46

This way. Come on. Right up here, there you go.

0:50:460:50:49

Just got off work. How you doing, guys?

0:50:530:50:55

How'd your show go?

0:50:550:50:57

It was OK. How's everything set for me now that I'm back?

0:50:570:51:00

You got the evening set up for me?

0:51:000:51:03

Unfortunately, we weren't able to get you into Rao's tonight,

0:51:030:51:06

but we can get you in on Tuesday 21st.

0:51:060:51:09

-Of what? The year 2010?

-Next week.

-OK, so where am I eating tonight?

0:51:090:51:13

-Tao.

-That's good, I'll go to Tao. Where's my cannolis?

0:51:130:51:17

-They're in the room along with the CDs.

-OK.

0:51:170:51:20

Where's Dennis?

0:51:200:51:22

Er, Dennis had to step out.

0:51:230:51:25

'I feel we did a good job with Mr Pastore.

0:51:280:51:30

'He was well taken care of, but Dennis wasn't there

0:51:300:51:33

'which doesn't look good'

0:51:330:51:35

and we were a little bit frazzled and it was obvious.

0:51:350:51:38

Good luck, guys. Doing a great job.

0:51:380:51:41

-Thank you.

-Come on, what are going? Walk me upstairs.

0:51:410:51:44

After you, sir.

0:51:440:51:45

I was going to come get you after the show.

0:51:470:51:50

-Did you guys leave the show early?

-I'm in shock!

0:51:500:51:53

When was somebody going to tell me of the 400 cover

0:51:530:51:58

for the cabaret?

0:51:580:52:01

And the additional 142 in fees?

0:52:010:52:06

Mr Baldwin, I wish I could say you're wrong.

0:52:060:52:11

I, erm...

0:52:110:52:13

'Stephen Baldwin went to see a show and I never thought to tell him

0:52:130:52:17

'how expensive it was.'

0:52:170:52:19

When he got the cheque, he went ballistic.

0:52:190:52:23

It was totally my fault and I did, I think,

0:52:230:52:25

what a good concierge would do.

0:52:250:52:27

As an employee of the hotel, let me see if we can find

0:52:270:52:31

some kind of a theatrical discount or, perhaps have it comp'd.

0:52:310:52:35

What's up, guys.

0:52:420:52:44

-Our guests...

-I'm sorry, guys. Hold up. It's my job here. Sorry.

0:52:440:52:49

-More, please.

-We have the two young ladies coming down at 8:30.

0:52:500:52:54

Oh, my god, you're bad. Wow! Look at those guys.

0:52:540:52:58

-Are you ready for the show?

-Look at those guys, wow!

0:52:580:53:02

-Follow me. I'll take you right up.

-Wow, look at that. Wow.

0:53:020:53:06

Clint Black, you smiled like a BLEEP. Look at your ass.

0:53:060:53:09

Rock and roll, yes, guys. In Vegas style.

0:53:090:53:12

You know what? In...New...York!

0:53:120:53:17

The only place in the world you can have a good time besides Vegas.

0:53:180:53:23

'Dennis showed up twice as amped as he was before he left.

0:53:230:53:27

'This is ridiculous. It's so ridiculous now

0:53:270:53:29

'that you can't even get mad about it any more.'

0:53:290:53:32

It's like something at some point went very wrong

0:53:320:53:34

'with this man.'

0:53:340:53:35

-What did you do with the cookies, Dennis?

-What cookies?

0:53:350:53:39

Do you remember taking those cookies in the box?

0:53:390:53:41

-Let me do it.

-Dennis, Dennis...

0:53:410:53:43

Can I have a vodka cranberry again? A little vodka cranberry.

0:53:460:53:50

Chocolate.

0:54:070:54:08

'I love my style, I love my style. BLEEP, man, it's stupid.

0:54:090:54:13

'My style is nuts.'

0:54:130:54:15

Here you go BLEEP.

0:54:150:54:16

-There you go right there.

-I'm sorry. You want some cookies out the ass?

0:54:160:54:20

Here they are right here, boom. Out the ass.

0:54:200:54:23

Cookies out the ass. You want some cookies?

0:54:230:54:25

It's all BLEEP.

0:54:250:54:27

Whatever you need, honey, it's all love.

0:54:270:54:29

Whatever you need, boom.

0:54:290:54:30

You're doing a hell of a job, Dennis.

0:54:320:54:35

I'm out of here.

0:54:350:54:37

I'm out of here.

0:54:400:54:42

They're dumb, they're too BLEEP.

0:54:420:54:45

Working with Dennis went from being funny and entertaining

0:55:030:55:07

to now it's just kinda sad.

0:55:070:55:09

You know, I think he may have an alcohol abuse problem, for real.

0:55:090:55:14

That's not a legacy to build off of.

0:55:140:55:16

I just don't see it ending on a positive note

0:55:160:55:20

at the pace he's going.

0:55:200:55:21

-It smells like breakfast in here.

-Yeah, smells like breakfast.

0:55:390:55:42

PHONE RINGS

0:55:420:55:45

Good morning, concierge, Miss Rivers.

0:55:450:55:47

'Hi, Joan, it's Matthew.'

0:55:470:55:49

Hi, Matthew. You know what? You guys had a good time last night, huh?

0:55:490:55:53

We had a fantastic time, thank you.

0:55:530:55:55

-'Why don't you have a real breakfast?'

-We are.

0:55:550:55:57

OK, tell me what you would like.

0:55:570:56:00

This morning, we were giving complimentary breakfast

0:56:000:56:03

and I knew the orders would come in at the same time.

0:56:030:56:05

PHONE RINGS

0:56:050:56:08

-Good morning.

-We're going to need an American breakfast

0:56:080:56:11

and some sort of dry dog food.

0:56:110:56:14

Let's see, eggs Benedict, potatoes, oatmeal with berries...

0:56:150:56:18

One side of bacon...

0:56:180:56:20

Egg white omelette with mushrooms, onions...

0:56:200:56:22

..one green tea...

0:56:220:56:23

The first day of our task, I was away on a personal matter

0:56:250:56:28

and the kitchen, there's so many people, it's chaotic.

0:56:280:56:31

I jumped in, hoped for the best.

0:56:310:56:33

It's room service, how hard could it be?

0:56:330:56:36

The stuff ordered for 702, they don't want it.

0:56:360:56:38

-They just said they did.

-They said they didn't want it.

0:56:380:56:41

Concierge, good morning, Joan Rivers.

0:56:420:56:44

I was just wanting to, erm, order some breakfast.

0:56:440:56:46

Two orders of eggs Benedict.

0:56:460:56:49

And also, I'm trying to organise a pedicure for Claire.

0:56:490:56:53

How about 9:30 in the room?

0:56:530:56:56

'That would be fantastic.'

0:56:560:56:57

-You'd like the breakfast at twenty past ten?

-Thank you very much.

0:56:570:57:01

They now want there breakfast at 10:20 in 715.

0:57:010:57:05

-Can you guys keep it down?

-We can't help it.

0:57:050:57:07

Right there, right here.

0:57:090:57:12

'It seems like the girls were very busy.

0:57:120:57:14

'I was expecting a big morning rush,'

0:57:140:57:16

but nothing came. It was a lot of waiting around.

0:57:160:57:18

I don't think our guest want to leave.

0:57:210:57:24

We treating them so well, they don't want to go home.

0:57:240:57:27

'I think we took such good care of everybody last night'

0:57:270:57:32

with all the stuff that kept them fat and happy,

0:57:320:57:34

most of them slept in.

0:57:340:57:36

Nobody wants to see that.

0:57:450:57:48

Nobody! I'm sorry that I almost visualised it.

0:57:480:57:52

It was traumatising.

0:57:520:57:54

Oh.

0:58:060:58:07

-Yeah, there he is.

-What's up, Dennis?

0:58:110:58:13

-Are you talking to me?

-Well.

0:58:130:58:16

I'd prefer you not to talk to me, please. Come on, man.

0:58:160:58:19

-I won't.

-It's all good. Go talk to the other black guy.

0:58:190:58:22

Go talk to the other black guy.

0:58:220:58:25

'Dennis showed up today. I wasn't surprised, cos that's his style.'

0:58:250:58:29

I started talking to him, but he didn't want me to.

0:58:290:58:31

He didn't hurt us this morning, he laid low.

0:58:310:58:34

I think he was zero impact today. That's the best we could hope for.

0:58:340:58:39

I'm just waiting to get fired later, don't worry.

0:58:390:58:42

-Let me just take this moment to let you know...

-Ah, it's OK, bro.

0:58:420:58:45

-Knock yourself out, it's all good.

-I'll miss you.

0:58:450:58:48

-If you go, I'll miss you.

-Oh...don't kiss it.

0:58:480:58:51

I will. You don't believe me, do you?

0:58:510:58:53

'I feel sorry for Dennis a little bit.

0:58:560:58:59

'He's better than this way he's being right now.

0:58:590:59:02

'I see the way people look'

0:59:020:59:03

at him in the street and they're like, they have such...

0:59:030:59:07

I mean, he's a superstar, you know, and I think

0:59:070:59:10

he needs to be what people want him to be

0:59:100:59:14

and not disappoint them.

0:59:140:59:16

Room service.

0:59:200:59:22

-Good morning.

-Hey, how are you?

0:59:220:59:24

Room service.

0:59:240:59:25

Hi. Good morning.

0:59:260:59:29

For some reason, we had decided to offer our guests a free breakfast

0:59:290:59:35

and it brought on a lot of extra work.

0:59:350:59:37

Looks great.

0:59:370:59:39

He wants it at 10:20 so you've got ample time to get in the elevator.

0:59:390:59:43

-715.

-Uh-oh, good luck.

0:59:430:59:46

Yeah, right.

0:59:460:59:48

Here's for Bouvier.

0:59:490:59:51

Thank you. Have a good morning.

0:59:530:59:56

Room service.

0:59:581:00:00

Hi, are you for 715?

1:00:041:00:06

Oh, you're right.

1:00:121:00:13

I'll bring it back.

1:00:131:00:14

'I got confused. Brought the room service up a little earlier

1:00:141:00:18

'than expected. They were a little pissed. What do you want me to do?'

1:00:181:00:21

Room service kind of isn't my thing.

1:00:211:00:23

I'm more used to calling in and getting the room service

1:00:231:00:26

than delivering it.

1:00:261:00:27

They wanted it 20 after ten. They got it too fast.

1:00:271:00:32

I take this seriously, but Khloe had no fricking clue

1:00:321:00:35

and she's, for me, a little frustratingly laid back.

1:00:351:00:39

We've got a lot of crap to do today and people need to be on task.

1:00:391:00:43

PHONE RINGS

1:00:431:00:45

Concierge, good morning, Miss Rivers.

1:00:471:00:50

-Hi, this is Damian again.

-'Hi, Damian, how are you?'

1:00:501:00:53

Wh... Usually when manicures go upstairs,

1:00:561:00:58

there is an additional charge, yes.

1:00:581:01:01

This lovely couple from Australia wanted a pedicure up in the room

1:01:011:01:04

and I should have said there will be an additional charge.

1:01:041:01:07

It was double the charge and they called up

1:01:071:01:10

very upset that it was double.

1:01:101:01:12

'And it was my fault. I hadn't told them.'

1:01:121:01:14

Thank you, bye-bye.

1:01:141:01:16

Well, I have BLEEP up so much.

1:01:171:01:20

SIGHS

1:01:201:01:22

'Unfortunately, there have been several mistakes, but I think'

1:01:221:01:26

we've done a terrific job. We've given them what they asked for

1:01:261:01:30

and I think we have a very good chance of winning.

1:01:301:01:33

'But it's going to be up to the guests.'

1:01:331:01:36

When I checked in, it took sort of a long time to get to my room

1:01:431:01:46

and they seemed disorganised right off the bat and flustered.

1:01:461:01:50

-How would you rate customer service?

-Um, sometimes a little too eager.

1:01:501:01:55

Like coming...?

1:01:551:01:57

They came to turn down the room at, like, 4.00pm or 5.00pm.

1:01:571:02:01

-So, rating the room... I mean, the presentation was good, right?

-No.

1:02:021:02:07

There were stains on the floor, there was

1:02:071:02:09

garbage in the garbage can and there was coffee in the coffee maker.

1:02:091:02:12

-An 80? Is that...?

-There was trash in the trash can.

-75?

-50.

1:02:121:02:17

At least there was nothing in the toilet.

1:02:171:02:19

Comments.

1:02:191:02:21

Brian and then Clint were very polite to us,

1:02:211:02:24

shook our hands and everything else.

1:02:241:02:26

-Dennis was a little...

-Yeah, a little funky.

1:02:261:02:29

How would you rate the customer service?

1:02:311:02:33

We just had a pretty crap experience,

1:02:331:02:35

so it kind of tainted the whole thing.

1:02:351:02:37

Yeah. Breakfast came 40 minutes early and not being told about...

1:02:371:02:41

-I was furious about that.

-..the extra charge.

-Totally.

1:02:411:02:45

-This is what we're going to remember.

-Our lasting memory.

-Yeah.

1:02:451:02:49

You are our last check-outs - this is very sad.

1:02:491:02:52

-There are the keys for the room.

-Thank you very much.

1:02:521:02:55

I think we ran a really good hotel.

1:02:551:02:57

But what if the customers loved that Dennis Rodman was a completely

1:02:571:03:00

insane human being?

1:03:001:03:02

You just don't know.

1:03:021:03:03

How would you rate your staff experience?

1:03:051:03:07

Can you put, "Different"?

1:03:071:03:09

Who comes from the hotel with you to the restaurant

1:03:091:03:12

and makes sure you get through the front door?

1:03:121:03:14

Dinner, we never looked at a menu, we never looked at a wine list.

1:03:141:03:17

Everything just appeared at the table all night long

1:03:171:03:20

and it was pretty spectacular, I would say.

1:03:201:03:23

-Good morning.

-Good morning.

-Let me take those bags for you guys.

1:03:231:03:26

How are you? It is a pleasure to see you this morning.

1:03:261:03:29

How was your evening? How was your stay?

1:03:291:03:31

-It was an interesting experience.

-That's what I heard.

1:03:311:03:35

We would never have had that experience that we did without the Rodman.

1:03:351:03:39

He's quite the attraction.

1:03:391:03:40

All the guests seemed genuinely pleased about their stay.

1:03:401:03:44

Have a good day.

1:03:441:03:45

I wish that when we get into the boardroom that we don't win the task.

1:03:451:03:49

That way, Donald will probably fire Dennis and we won't have to deal

1:03:491:03:52

with him any more, but my gut feeling is that we actually won this task.

1:03:521:03:57

-Under the circumstances, I think we did a pretty good job.

-I do, too.

1:03:571:04:01

-Tionne, how did your team do?

-My team did a great job.

1:04:301:04:34

I heard you did a great job.

1:04:341:04:37

-Thank you. I appreciate it.

-Is that true?

1:04:371:04:40

You mean, Melissa, you're saying yes?

1:04:401:04:42

I was the one who suggested that Tionne take it. I knew she could.

1:04:421:04:48

I knew we would all rally right behind her.

1:04:481:04:50

We all know that she has that work ethic and that she's organised.

1:04:501:04:53

It was no shock to our team.

1:04:531:04:54

You seemed to be under the radar until now, so that's good. I'm glad to see it.

1:04:541:04:59

-Joan, what did you think of Tionne?

-She was great.

1:05:011:05:04

She was organised, she was on top of us - I couldn't find one fault.

1:05:041:05:08

-Any negatives? Annie?

-Not that I can think of.

1:05:081:05:11

How do you think your team did?

1:05:111:05:13

There's so much subjectivity from the guests,

1:05:131:05:16

but I think that, as a hotel staff, we did fantastic,

1:05:161:05:19

particularly given the steepness of the learning curve we had to climb up.

1:05:191:05:23

I think that by the evening, we really had it tick-tock.

1:05:231:05:26

-Hello, Khloe.

-Hi.

-You disappeared on us, didn't you?

-I had to.

1:05:261:05:30

You disappeared. You missed a very, very tough week.

1:05:301:05:33

Jon, what were some of the comments that people wrote?

1:05:351:05:37

Some of the comments were, from the ladies, that the food was warm

1:05:371:05:41

and on time.

1:05:411:05:42

And the tickets that you were able to arrange for them were great.

1:05:421:05:46

The overall experience was absolutely terrific that the ladies offered

1:05:461:05:50

and that they would stay at a hotel that the Athena group was running.

1:05:501:05:54

What were their mistakes?

1:05:541:05:56

Not being told a service was actually double the price than it was,

1:05:561:06:00

and the guest was upset about that.

1:06:001:06:02

The only other negative was that Natalie needed some

1:06:021:06:05

improvement with her service.

1:06:051:06:08

-Really? Natalie, I'm surprised!

-That was from room 702.

-Oh! 702!

-702!

1:06:081:06:14

-What happened in 702?

-Those are the gay men.

-That's all they said?

1:06:141:06:18

-Joan, do you discriminate against gay men?

-I adore gays.

1:06:181:06:21

-I loved 702, by the way.

-They had a lot of requests and a lot of cancelled requests.

1:06:211:06:26

What was their problem with Natalie?

1:06:261:06:28

They would order amazing things,

1:06:281:06:31

then two minutes later, want something else.

1:06:311:06:34

Natalie was running her tail off. They were silly, too.

1:06:341:06:39

They very much enjoyed the idea of making my mother and Tionne and...

1:06:401:06:45

-All of you.

-..all of us, run.

1:06:451:06:49

OK. Ivanka, what were some of the comments on the men?

1:06:501:06:54

Some of the direct comments were that most of the team was very

1:06:541:06:58

professional, and they underlined the word, "Most".

1:06:581:07:01

They also said that the concierge was absolutely fabulous

1:07:011:07:05

and helpful in getting both dinner and reservations.

1:07:051:07:08

Some of the negative comments were that it took

1:07:081:07:10

a while to get into the room.

1:07:101:07:12

They weren't made up in advance of their arrival.

1:07:121:07:14

And I know that was a little bit of an issue when you first got there.

1:07:141:07:18

Very interesting.

1:07:181:07:19

You're going to be happy to know,

1:07:191:07:21

I just sent Vinny and Stephen in to keep you on your toes.

1:07:211:07:24

They didn't fill out any guest cards.

1:07:241:07:26

-So, Dennis, think you won?

-No.

1:07:281:07:32

-You don't think you won? Why do you say that?

-Just because.

1:07:321:07:37

-Just because.

-Why? Why?

1:07:371:07:41

You weren't happy with the team?

1:07:411:07:43

-You weren't happy with the way they functioned?

-I wasn't happy at all.

1:07:431:07:47

-Why is that?

-Just because. I...

1:07:471:07:50

It was good in the beginning,

1:07:501:07:52

but then after a while, it was getting frustrating.

1:07:521:07:54

I said, well, I shouldn't even be here.

1:07:541:07:57

They're not going to listen, they're going to do their own thing - so be it.

1:07:571:08:01

-Did they listen to you?

-They listened to me for the first four hours.

1:08:011:08:05

Jesse, what's he talking about?

1:08:051:08:07

Uh...

1:08:081:08:11

I don't know what he's talking about, but I think, you know,

1:08:111:08:14

I think Dennis has obviously got a drinking problem.

1:08:141:08:17

-Did you see that, Brian?

-Oh, yeah. Yeah.

1:08:201:08:23

The women are shaking their heads. Joan, have you seen what's going on?

1:08:261:08:30

When I was dealing with Dennis and we were both in the concierge office,

1:08:301:08:34

just the two of us, he was just very exuberant and very happy.

1:08:341:08:40

In a good way?

1:08:411:08:43

-In a great way for Dennis, but it was screwing up my work.

-How about this?

1:08:431:08:50

-And I love you.

-Baby, I know that.

1:08:501:08:51

I'm still going to love you, no matter what.

1:08:511:08:54

Don't say it, Dennis. I was hoping... Maybe your team won. I don't know.

1:08:541:08:57

Jon and Ivanka are going to give the results.

1:08:571:08:59

But I was hoping that you guys would do great under Dennis's leadership.

1:08:591:09:03

Was Dennis a good leader?

1:09:031:09:06

Uh, for a while, Dennis was a good leader.

1:09:061:09:08

-And then Dennis did what Dennis does.

-Which was what?

-Which was, uh...

1:09:081:09:14

-Broke away?

-Broke away, had fun, wanted to play...

1:09:171:09:24

I believe there was a point where he just sank well below the lowest

1:09:241:09:28

Regency standard.

1:09:281:09:30

-Can you respond to that, Dennis?

-How do you want me to respond to that?

1:09:341:09:37

I don't know. You've got to defend yourself, I guess.

1:09:371:09:40

I just did the best job I could and I think that when I walked

1:09:401:09:44

those stairs into the board room, I almost wanted to sit these guys

1:09:441:09:47

down and say, "You're going to do this, you're going to do this."

1:09:471:09:51

Brian asked me, "Dennis, can you get us two Phantoms?" I was like, "Me?

1:09:511:09:56

"Phantoms? You want me to get Phantoms?

1:09:561:09:58

"OK, how about a Mercedes or an Escalade?" I got those.

1:09:581:10:01

I went downstairs and saw the women. They had champagne.

1:10:011:10:05

I looked and said,

1:10:051:10:06

"Wait a minute - where's our champagne, where's

1:10:061:10:08

"our chocolate-covered strawberries, our caviar, our stuff down here?

1:10:081:10:12

"Where's that at?" I went and did that.

1:10:121:10:14

-Dennis had great ideas in the beginning.

-So what happened?

1:10:141:10:16

After the beginning, it started to fade, is that it?

1:10:161:10:20

Everything else that these guys were supposed to have done, I did.

1:10:201:10:24

-But did you disappear?

-I disappeared. I got frustrated.

1:10:241:10:26

-Does that mean you walked out on your team?

-Yes, absolutely.

1:10:261:10:30

I'm not going to deny that.

1:10:301:10:33

But I think I did the best job in that four hours.

1:10:331:10:35

I did most of these guys' jobs.

1:10:351:10:38

Jesse, do you think he did a good job?

1:10:381:10:40

-No.

-And why?

1:10:401:10:42

Uh, like I said before, it's obvious that Dennis has a drinking problem,

1:10:441:10:49

and, you know, it starts off a little bit funny.

1:10:491:10:54

But then, as it progresses during the day, you know...?

1:10:541:10:58

And he gets wild or he gets sullen?

1:10:581:11:00

No, it gets a little wild, but then it turns to mean.

1:11:001:11:03

I think it clouds his view on things.

1:11:031:11:06

I've seen him explode at Clint on a couple of occasions

1:11:061:11:09

and get really loud.

1:11:091:11:11

I think in a hotel atmosphere, where you're there to impress these

1:11:111:11:15

people and they want a stable home-like environment that they feel

1:11:151:11:18

comfortable in, and when they walk in and there's a 6'8" ex-basketball player accosting everybody

1:11:181:11:25

that comes through the door,

1:11:251:11:26

I think it sets a bad impression.

1:11:261:11:28

Herschel, what do you think?

1:11:301:11:32

As Jesse was saying, Dennis has a drinking problem.

1:11:321:11:35

Is that true, Dennis?

1:11:351:11:36

-I guess these guys are kind of blind, I think.

-Why?

1:11:391:11:42

The fact is that having a drinking problem

1:11:421:11:44

has nothing to do with it.

1:11:441:11:46

When you was 14 years old, you had a drinking problem. That's kinda cool.

1:11:461:11:49

-I like that.

-Who are you pointing to?

-I'm pointing right here.

-Jesse?

1:11:491:11:53

-Did Jesse have a drinking problem?

-I had a drinking problem.

1:11:531:11:56

-I stopped drinking almost nine years ago.

-Good.

1:11:561:11:59

Congratulations. That's great, Jesse.

1:11:591:12:03

So I guess I'm saying, I'm fighting against four guys here. You guys...

1:12:031:12:09

-There's nothing I can do.

-I have something to say about that.

1:12:091:12:14

-I mean...

-Go ahead, Jesse.

1:12:141:12:16

Two of the greatest athletes in the history of American sports

1:12:161:12:19

right here. Look at the contrast.

1:12:191:12:22

-You see a big difference between Herschel and Dennis?

-Yeah.

1:12:231:12:27

-And I see the way people...

-How do you find Herschel?

1:12:271:12:30

-He's a...you know...

-He's a rock.

-Better than you would expect.

1:12:301:12:34

You know, being Herschel Walker, Heisman trophy winner,

1:12:341:12:38

all that, and then you meet him, and it's better than you expect.

1:12:381:12:41

You know, he's even more than you think he is.

1:12:411:12:43

Dennis, people look at him the same way,

1:12:431:12:45

their eyes light up. "Oh, my god - it's Dennis Rodman!"

1:12:451:12:48

And then they meet him

1:12:481:12:50

and I feel like there's a little bit of disappointment.

1:12:501:12:53

-You know, and I'm sad for him for that.

-A big statement, Dennis.

1:12:531:12:57

Ain't no disappointment. I'm the one who played this.

1:12:571:13:01

If anyone meets Dennis Rodman, it's going to be cool. Either way.

1:13:011:13:04

I look at this... I look at this boy as the young generation...

1:13:041:13:09

I think beyond the task and beyond the hotel and everything else,

1:13:091:13:13

there's a bigger issue at hand.

1:13:131:13:15

Is this about Dennis's issues or is it about this damn game?

1:13:151:13:19

Can I add something to what Jesse said?

1:13:191:13:21

If everybody's going to pick on me, I'll just leave right now.

1:13:211:13:24

It is amazing how you guys haven't defended me from day one.

1:13:241:13:28

Hey, I'll stick up for you.

1:13:281:13:30

I'll do the best I can to help you work and do your job,

1:13:301:13:33

but when it goes beyond the threshold of getting you to

1:13:331:13:37

be a team player and a team member, then I can only do so much.

1:13:371:13:40

I actually heard, Dennis, them rallying behind you

1:13:401:13:43

and saying that, initially, you really had things under control

1:13:431:13:47

and that deteriorated over the course of the day.

1:13:471:13:49

I don't think they were saying that you're not capable

1:13:491:13:52

of stepping up or that you weren't a good leader, but they're

1:13:521:13:55

saying that the drinking interfered with your ability to finish.

1:13:551:13:58

How many drinks do you think I took away from you that you set down?

1:13:581:14:01

I just set them down right there, boom.

1:14:011:14:04

-Is this a quiz or something?

-No, give me a number.

1:14:041:14:07

-How many do you think I took away from you?

-OK, how about this?

-Four.

1:14:071:14:10

-Four, OK, great. I would have said 15.

-Oh.

1:14:101:14:13

Clint, you were going to say something.

1:14:161:14:19

Well, I just want to address what Dennis said about the four of us

1:14:191:14:22

being against him.

1:14:221:14:23

Uh, I wanted to win this task as much to be

1:14:251:14:28

a winner as I did...uh...for Dennis.

1:14:281:14:33

Because I don't want Dennis to leave, in spite of the disruptions,

1:14:331:14:37

the eruptions towards me, the dysfunction that he can bring to the team.

1:14:371:14:42

And I just would like it to be said that I think myself and the

1:14:421:14:46

other three team members supported Dennis with 100% of our efforts.

1:14:461:14:52

But Clint, if your team loses and you were me, who would you fire?

1:14:521:14:55

I don't think I'd have a choice.

1:14:551:14:57

If I'm such a bad integral part of anything that I do,

1:14:591:15:02

how did I win five championships?

1:15:021:15:05

That's the past. This is not the past.

1:15:051:15:07

I did a lot of things before,

1:15:071:15:08

but what are you doing today is what counts.

1:15:081:15:10

-How about this, Herschel? How about this?

-Yes, sir.

1:15:101:15:14

-Phil Jackson said I was the best player...

-WAS the best.

1:15:141:15:17

-That's different.

-Wait, Phil Jackson said what?

1:15:171:15:20

I was the best player he's ever coached and...

1:15:201:15:22

-Better than Michael Jordan?

-Better than Michael Jordan.

1:15:221:15:25

I caused no trouble, I caused no pain, no anguish, no anything.

1:15:251:15:29

-I was right...

-But this is not the past.

1:15:291:15:32

-Yeah, but champion is champion.

-No, that's true.

1:15:321:15:34

But he's got some difficulties now that maybe he didn't have then.

1:15:341:15:38

I was so enthused about Dennis.

1:15:381:15:40

I wanted to get him off Joan, I want to get him, like...

1:15:401:15:43

-I wanted to have him kick your ass, Joan.

-No way!

-Maybe he did? What do I do?

1:15:431:15:48

This is an interesting case.

1:15:481:15:50

Supposing the women lose, OK, and I have to fire one of the women...

1:15:501:15:55

I've never done this before. Maybe I should fire Dennis.

1:15:551:15:58

So, let's find out how we did, OK? How did the men do?

1:16:011:16:06

Out of a possible score of 100, in terms of service

1:16:061:16:10

and the other criteria that were measured, the men scored 86.

1:16:101:16:14

That's very good. Jon, how did the women do?

1:16:141:16:18

Using the same criteria that Ivanka just mentioned, in trying to run

1:16:181:16:23

a luxury hotel, the women scored, on the same scale out of 100...

1:16:231:16:29

..91, Donald.

1:16:311:16:32

-Oh! So, the women win!

-Thank you.

1:16:341:16:36

Very good. Look at Tionne, she's all upset. Look at you, huh?

1:16:361:16:40

-We worked hard. We did.

-I love your attitude. It's beautiful.

-Yeah.

1:16:401:16:44

It's very nice, Tionne. Congratulations.

1:16:441:16:46

And you're getting 20,000 for your charity.

1:16:461:16:49

-What is the charity?

-Sickle Cell Disease Foundation of Georgia.

1:16:491:16:53

Very good.

1:16:531:16:54

That's great. Congratulations. I heard you were a great team leader.

1:16:541:16:57

Thank you.

1:16:571:16:58

Look, normally, I would send the women out

1:17:021:17:04

and you're going to go and watch and you're going to see what happens.

1:17:041:17:07

In this case, I really don't think there's any need to send people out.

1:17:071:17:11

And Dennis, you understand.

1:17:111:17:13

It was a rough time. I think you've had a rough time.

1:17:141:17:17

-I've given you every single benefit of the doubt.

-Absolutely.

1:17:171:17:22

You know I like you. You know I respect you.

1:17:221:17:24

-I respect the real Dennis.

-Absolutely.

1:17:241:17:26

Not the Dennis that does things where...

1:17:261:17:28

I don't know what happens to you.

1:17:281:17:32

-Do you have anything to say?

-Yeah. I always do, you know that.

1:17:321:17:35

-What?

-I think most of these people are very threatened by me

1:17:351:17:39

cos of some of the things that I do.

1:17:391:17:40

And I think the fact that, when Brian was working the phones,

1:17:401:17:43

I was in this here the whole time.

1:17:431:17:44

I don't think that's it. I think they want to be with you.

1:17:441:17:47

I think they would love to like you.

1:17:471:17:49

I think they like you when you're not drinking

1:17:491:17:51

and all the other stuff.

1:17:511:17:53

But I don't think they're threatened. Go ahead.

1:17:531:17:54

I'm just saying, outside of this show,

1:17:541:17:56

I can kick anybody's ass at anything.

1:17:561:17:59

Anybody.

1:17:591:18:00

Jesse, how would you respond to Dennis?

1:18:031:18:06

Uh...the only thing - why doesn't he kick our ass at being a good person?

1:18:071:18:14

I used to drink. I used to do it all. I was crazy.

1:18:161:18:19

I've walked in his shoes. I know what it's like.

1:18:191:18:22

I think the way he acted last night,

1:18:221:18:23

I don't think he would want people to see him like that.

1:18:231:18:27

And this is a person that I really like.

1:18:271:18:30

Clint, you can't love Dennis?

1:18:311:18:33

I think I understand Dennis, and...who Dennis is trying to be,

1:18:331:18:37

I don't like.

1:18:371:18:39

But who Dennis, I think, really is, I really like.

1:18:391:18:41

I have a great time with Dennis. I'm very entertained.

1:18:411:18:45

With Dennis, you have to adjust your attitude.

1:18:451:18:47

He's not for everyone, but he can be for a lot of people.

1:18:471:18:50

-But he has to try to be that.

-I know two Dennis's also.

1:18:501:18:53

The real Dennis is a very solid guy, but then he gets crazy with...

1:18:531:18:58

And I have a feeling, with alcohol, Dennis. It just seems unfortunate.

1:18:581:19:02

Cos I know the real Dennis and Dennis is a great guy.

1:19:021:19:05

But you're a different guy.

1:19:051:19:07

But I have great respect for you, Dennis, and you disappeared.

1:19:101:19:14

The team itself was disappointed. They gave up on you.

1:19:141:19:19

You were the project manager.

1:19:191:19:22

I sent you out, I wanted you to prove something, Dennis.

1:19:221:19:25

But you didn't prove it.

1:19:251:19:26

You let me down, you let yourself down, you let your team down -

1:19:261:19:30

Dennis, you're fired.

1:19:301:19:32

Absolutely.

1:19:321:19:33

-Thank you, man. So long.

-All right. Cool.

-Thank you. Everybody, go.

1:19:361:19:39

-Thank you.

-Thank you.

1:19:391:19:40

Good luck, guys.

1:19:441:19:45

-It's tough to be brutal in a scenario like that.

-Huh?

1:19:581:20:00

-It's tough to be brutal.

-Oh, a little tough. A little tough.

1:20:001:20:03

More sad, than anything.

1:20:031:20:05

It was horrible tonight.

1:20:071:20:09

It was horrible seeing everybody

1:20:091:20:11

saying the truth.

1:20:111:20:13

And it was the truth. It was like an intervention.

1:20:131:20:15

Bye, sweetheart.

1:20:151:20:17

To see Dennis Rodman defending himself

1:20:171:20:20

and defending that he was a great athlete, that killed me.

1:20:201:20:25

Absolutely killed me.

1:20:251:20:27

I'll see you down the road. Don't worry about it.

1:20:271:20:29

I think, deep down, he's a really good guy.

1:20:291:20:33

I don't know if he'll ever be able to let that good guy come out, though.

1:20:331:20:39

It's all love, Dennis. It's all love.

1:20:391:20:41

'I have no excuse for what happened. I have no excuse.

1:20:461:20:50

'I have to take that bullet, and I'll go home and heal the wounds

1:20:501:20:54

'and come back stronger than ever.

1:20:541:20:57

'I've got to overcome this.'

1:20:571:20:58

'Just don't count Dennis out. That's it.'

1:20:591:21:01

Dennis going to be there, Dennis going to be OK. He's going to be OK.

1:21:011:21:05

I'll make sure of that.

1:21:051:21:07

Subtitles by Red Bee Media

1:21:231:21:26

The American version of the business-based reality series. The celebrities' challenge is to take over a ritzy hotel, which includes answering to the guests' every beck and call. But this task does not bode well for an out-of-control manager and unhappy guests.


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