Nick Knowles and Louise Minchin present dramatic events from the work of the emergency services. A four-year-old makes a 999 call to help her mum.
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Today on Real Rescues, stuck between a rock and a wet place,
six friends stranded by the tide
and looming dangerously above them, is a crumbling cliff face.
And a little girl dials 999.
It's a call that might just save her mum's life.
-Welcome to Real Rescues.
Busy times here at Hampshire's Police Control Room.
An emergency call comes through every 20 seconds.
At the moment they're dealing with about 60 ongoing incidents.
We can speak to one of the supervisors, Mark.
This is the second-in-command desk, isn't it?
How busy is it at the moment?
It's ticking over.
About 60 incidents right now across Hampshire and the Isle of Wight.
We've got more phone calls coming in.
60 sounds like a lot to me, so how do you prioritise?
Yeah, it's a bit tricky. We've only got so many officers,
but we look at each individual job.
If life is at risk or anything's happening there and then, that's our main priority.
We need to get an officer out straight away.
It's saying, "What's the most urgent?" and working our way down.
When they're urgent, some need particular care, don't they?
I've noticed you guys get up and walk over to where the calls come in. Why?
We've got various control desks,
so as soon as they highlight something as more urgent, they will call us as supervisors over,
we'll go over to the desk, to provide further advice,
and let the boss know, the Inspector, and make sure he's aware of it when need be.
He's sitting behind you, so he can hear what's going on.
-Yeah, he's right there.
-He's busy at the moment. More from you later. Thanks, Mark.
Let's get started on our rescue stories from around the country.
A normally picturesque road in the North Yorkshire Moors
is transformed into a disaster zone.
A motorbike has collided with a car, head-on.
The Great North Air Ambulance crew
have been sent to a report of a road accident.
It's happened deep in the North Yorkshire Moors.
Motorcycle accidents are a regular call-out for the Air Ambulance,
and they're often the most badly injured.
A paramedic in a rapid response vehicle
has already reached the scene.
There's been a head-on collision between a motorbike and a car.
The damage shows exactly what happened.
The bike has ploughed right into the car.
The rider's come off and made a large dent at the top of the windscreen.
The good news is that the 17-year-old motorcyclist, Brian,
is conscious and breathing, but he's in a lot of pain...
..and has clearly broken bones in his left arm.
OK, love? All right, sweetheart. Let's have a little look at that.
I'm just going to cut your jacket.
All right, love?
Brian is Dutch and he's on holiday with his father, Joff,
who's helping to translate.
How long have you been on holiday for?
-Oh. That's not a good start.
OK, love, we're just going to pop this collar round your neck. Have you got his head?
Joff witnessed his son's accident.
Brian was weaving across the road to take his bike to a parking space on the other side.
He was going uphill when a car came over the brow.
The car driver, Joe, looks shaken.
Jane goes to check he's OK.
You all right, love?
Yeah, you feel all right.
Do you want to go to hospital?
Sure? Do you want to just have a sit on that edge for me, love?
Physically, Joe seems OK.
He was on his way to have his wedding suit fitted
before his day took a shocking turn.
Brian's left side from his shoulder to the wrist
took the full force of the collision.
Brian, we're going to pop a tiny needle into one of your veins
for the pain you've got in that arm, OK, love?
Little bit uncomfortable, just for a second, pet.
Um, this is just some intravenous morphine
that we make up,
so we'll give Brian a bit now.
He's a young, fit, healthy lad.
So it should make his journey a little bit more comfortable.
You'll feel a little bit light-headed, all right?
The soothing effect of the morphine
means they can now properly examine him.
Jane cuts away clothing so they can check all over with minimal movement.
Let's have a look at your arm, see what's happening.
Whereabouts was it painful, Brian?
Can you move those fingers, Brian?
Can you move the fingers?
He's got a good pulse there.
Can you feel me touching there?
You can? OK.
And can you feel me touching there?
-All right, sweetheart, all right.
We'll put that in a special splint to keep it nice and still, OK?
They can't take Brian to hospital
until they protect and stabilise the fractures in his arm.
For the next few seconds, he'll need to be brave.
We're going to put something around it, OK, to make it more comfortable.
Just going to put your arm straight, Brian.
Relax it, OK? Make it soft.
Just need you to lay it down by your side, chick.
Well done, pet.
I know it's painful, sweetheart.
-Well done, Brian.
OK, well done, Brian. How does that feel now, mate?
Next, the team gently ease him onto a scoop stretcher.
Pelvic injuries often result from these kind of accidents
so they put straps around his hips to keep his pelvis still,
in case there are any hidden breaks.
One, two, three.
Joe, the car driver, can only watch on.
It may not seem like it now, but Brian has actually been lucky.
It was his shoulder that hit the windscreen.
Had it been his head, things could have been far worse.
OK, we're going to load feet first, everybody, all right?
Keep it up as high as we can, that's lovely.
-All right, sweetheart.
Brian will be taken to the James Cook Hospital in Middlesbrough.
Dad will catch up with him later.
This is not the holiday they'd bargained for.
Dad, can I ask a couple of questions? Is he normally fit and well?
All right, brilliant.
A journey that would usually take 45 minutes on the moors' winding roads,
takes just seven minutes by helicopter.
Brian is still in a considerable amount of pain.
One, two, three.
His stay in the UK could be a prolonged one.
It was a very bad accident.
Brian broke his shoulder and wrist,
and it's taken nearly two months to recover.
But it hasn't put him off bikes.
Brian's training to be a motorbike mechanic.
We're going to chat to Susi Oliphant, one of the controllers here,
to talk about a particularly unpleasant kind of criminal
who takes advantage of elderly and infirm people,
and they take advantage and grab money off them.
We have an incident to talk about.
People who take advantage of the elderly,
you had a call regarding this recently, didn't you?
Yeah, we had a phone call from Trading Standards,
asking us to go and speak to an elderly gent in his nineties.
He was falling victim of a mailing scam.
He withdrew £100 out of his bank account
and went to the Post Office
to deposit it into an account for a John Smith,
who was described as an Asian male.
The Post Office got wind of it.
They phoned Trading Standards, who phoned us and asked if we could go and speak to him.
Obviously John Smith a made-up name, and doesn't fit with the description.
Just out of interest, the police then went and had a chat with him.
Very difficult. You can't say, "You can't put your money into this."
-But there's some terrible scams.
-It's the second time he'd fallen victim of it.
He'd done it before and withdrew £200 from his account,
and the same kind of thing happened.
So he was kind of aware,
but I think they... they make it look pretty
and say, "If you give us £100, we'll give you a holiday or so much money back,"
and of course, people find it attractive and they do it.
Yeah. I didn't know that the police will go round and have a chat.
So if somebody you know is confused and getting caught up in these things,
the police will come, if you have a chat with the local community police,
and explain why it's not a good idea.
Victoria must have been a very proud mum,
not only when her daughter Olivia
took her first steps or said her first words,
but when she dialled 999 for the first time.
It was a call that potentially saved Victoria's life
and here is the actual recording.
The "Ah, bless" came from Lyndsey who took the call.
Olivia is here, who made the call, and her mum Victoria.
Victoria, amazing that she managed to do that.
-I'm so proud.
Tell us what was going on. You have epilepsy, don't you?
I do, yeah, and I had tonsillitis,
and my temperature was way up.
So the seizure was a bit different than normal.
And you told me earlier, you have fits every day, don't you?
-But this one was a bit different.
How do you know about the three-minute rule?
She was to call after three minutes, wasn't she?
It's a general rule that if an epileptic has a fit for more than three minutes,
somebody needs to look into emergency services.
Olivia, you did brilliantly.
How did you measure those three minutes?
Um, well, I learned in reception
and my mum tells me sometimes
that when it's half of a minute,
you need to wait until it gets to the 12, then you can count the minute.
So you looked at the clock, didn't you?
-You counted three and you knew that meant you needed to call the ambulance.
-You called somebody else first, didn't you?
-Yeah, my granddad.
Cos I didn't know what the address was and everything.
So I just called.
Oh, you're so clever.
And when granddad arrived, were you quite pleased? And the ambulance?
-Brilliant. Lyndsey, this is the first time you've met her.
It's been quite an emotional day today, and to listen to the call.
Because she was only four, to be that clear and all the rest of it.
-It's incredible, isn't it?
-She's just amazing.
You've got a little girl, haven't you?
I have. Hopefully she'll follow in Olivia's footsteps
cos she's just an inspiration
Little star, aren't you?
How do you talk specially to children?
Do you have to change the language?
We've got set protocols within working guidelines
that we have to follow on emergency calls, obviously.
But when the call came through, I could tell,
the voice and everything, it was a little girl,
so I just adapted the situation to make Olivia feel more comfortable.
And Olivia, sometimes do you have to look at the clock again?
Do you time when Mum's having her fits all the time?
Well, she had one on the landing, like, last year.
But there wasn't a clock, and it just... it was a short one,
so I knew it was like, not going to end that long.
It's an amazing responsibility she has, actually, isn't it?
Yeah, and for me, it's like, I have to teach her these things.
I don't want to put her in a position where it's life-threatening and she can't deal with it.
But Lyndsey on the phone was brilliant.
So actually, that call is a lifesaver for you.
Yeah. I mean I don't think she would have given that much information
if Lyndsey hadn't been adapting it to a child. That's really important.
Brilliant. Olivia, thank you for coming to see us.
Thank you all. Absolutely lovely to hear you and meet you.
Ah, didn't she do well?
The controllers here go through a long process of training
to be able to handle the different types of calls.
Moving on, then. Vera Lynn once sang,
# There'll be bluebirds over
# The white cliffs of Dover... #
Notice none of them are joining in. Maybe it's not their kind of song.
There weren't any bluebirds over the white cliffs of Dover for these six boys from Kent.
They're about to be surrounded by an RNLI lifeboat,
Coastguard Rescue, and a Belgian Air Force helicopter.
The Dover lifeboat is heading to the white cliffs,
scrambled by the Coastguard.
These pictures are being recorded by a camera
fixed to the helmet of one of the lifeboat volunteers.
I think they're under... on the grass,
through that bit that's coming down, in the middle of the grass.
I can see red there.
The lifeboat crew can just about make out the six teenage boys.
They're on a ledge.
They climbed up 100 feet from the beach, but they can't get down.
The tide has cut them off.
-You might be able to shout up to them.
The ledge is wide and grassy,
but there's no escape until the tide goes out in six hours.
During that time, the boys are at risk from rock falls.
Bit of swell there so be careful.
As the lifeboat continues its approach,
at the top of the cliff, the Coastguard Rescue volunteers
are preparing to lower a man down by a pulley.
It's a staggering drop,
and the cliffs are some of the UK's steepest.
The height I had to get down
to get down to where they were
was in the order of about 200 feet.
And that is a sheer drop.
The major concern for their safety was obviously the rock falls.
People standing around looking over the edge.
Someone may have actually fallen down to where they were,
and become a casualty themself.
Pieces of rock may have fallen.
Typically you get several hundred tonnes falling at one point.
Lifeboat rescuers are now on the small Y Boat.
They're going to attempt to land on the rocky cliffs.
Hello, can you hear me?
How did you get up there?
The boys managed to climb up to look for a cave,
but getting them back down with the waves crashing around them, will be much tougher.
Pictures from Steve's camera
reveal just how difficult it is to climb over these rocks.
It's very crumbly, very loose,
and, er, dangerous.
It became pretty clear that it was going to be pretty dicey.
The white cliffs, once they get wet,
they can be very, very slippery.
It wouldn't have improved their situation
to get them to clamber down,
then clamber through rocks,
through nasty sea conditions at the base of the cliffs
with quite a lot of swell and breaking water.
Ken has come to a similar conclusion
after reaching the ledge from the top.
And it was also deemed that it would have been a very long job
to take them one at a time back up the cliff by cliff lines.
Um, so we very quickly assessed the situation
and decided the best way to get them back
would be to scramble a helicopter.
It's clear that the only way out
is going to be by Sea Rescue helicopter.
While they wait for the airlift,
there's still a real risk from falling debris.
Steve and his crew are doing everything to protect the boys.
He's sent for hard helmets,
but even getting them up the rocks is proving difficult.
I'm no climber, so I was just looking around,
trying to find the easiest route up for me.
And wearing those dry suits,
they're not the easiest things to walk about in,
let alone clamber over rocks.
Even once you've passed the wet bit,
you're getting covered in chalk and dust and dirt from the cliff anyway.
He's managed to get close enough to throw a rope up to the ledge.
Ken hauls the helmets over the last stretch.
They're one short, so Steve has given up his own helmet
with the camera still attached.
Ken makes sure they're fitted correctly.
That's a headcam one for when they're coming in to assess a situation.
They can relay it back to the boat.
The boys are in good humour, relieved that help is at hand.
'They were all having a bit of a laugh and a joke about it,
'I think about the unfortunate incident they found themselves in.
'You know, they've realised that
'they've followed someone's directions up to this cave, and it's not there,
'and they've realised that they've had their leg pulled.
'They were in good spirits.
'Um, you know, very good lads.'
They were unfortunately in the wrong place at the wrong time,
and they got caught out.
A Sea King rescue helicopter from the Belgian Air Force is in the area.
The Coastguard has tasked it to head to the cliffs.
On the ledge, Ken prepares the teenagers for the lift.
As the helicopter arrives, the boys can't wait to get on board.
Helmets will protect them from any debris dislodged by the downdraught.
As the winch man comes down, Ken gets one of the boys ready.
The others look on as he makes the 200-foot journey to safety.
Each one takes his turn.
It's a moment they'll never forget.
All six are safe, but this whole episode could have ended so differently.
Ken has some words of advice.
If anybody wants to explore the white cliffs,
and want to get down on the beaches by the various paths there are,
some of them not very good,
please, please, please look at the tide tables,
look at the weather,
and if in doubt, give the local Coastguard a ring first
to get their advice and their information.
Still to come on Real Rescues, forensics are called to a high-speed crash on a roundabout.
While the passenger is cut from the wreckage,
crash scene investigators comb every inch for evidence.
And the volunteers we all rely on.
There's the radio DJ, the managing director,
the gardening enthusiast,
the chef, and the plumber,
all leading double lives as...
First Responder, Search and Rescue,
Street Pastor, and Fire Support Volunteer.
They're busy here, lots of calls from the motorway.
If you look on the screen, you can see there's a build-up of traffic.
It's just frozen now,
but I think we can find out from Mark, what's that all about.
You've got a problem on the M27 this morning, haven't you?
We've just had a couple of 999 calls about a broken-down bus.
It's either broken down or got a flat tyre.
It's full of children, possibly special-needs children with their carers.
That's just come in now.
We've got it on camera, we're just deploying a unit.
You've contacted the families, so they know what's going on.
-It's important to sort it out, isn't it?
We're concerned about the children,
but also it's causing major tailbacks so we need to get it freed.
OK, thank you very much, Mark, we'll get more on that later.
Hayacinths, crocuses, pansies and primroses,
it's springtime at the Oaktree Garden Centre,
and the locals are coming to soak up the sights and smells,
all except Jenny, that is.
Her daughter has to dial 999 before they've even made it past the cafe.
Paramedic Debbie Morse is heading out in a fast response car
after an unusual emergency call has come in.
Er, we're going to a 72-year-old female,
it sounds like at a garden centre,
and we've been so far given that she has a history of heart trouble.
We'll just have to take a full set of observations
and find out for ourselves what's going on when we get there.
Debbie is met in the garden centre car park
by Catherine, the sick woman's daughter.
What's actually happened?
-She has fibrillation.
She had something to eat, a cup of tea and something to eat,
then she gets this thing that her eyes, she can't see.
Unfocused and feeling sick,
she has got a cold as well.
She leads Debbie to the cafe
where her mother Jenny is feeling very unwell.
OK, apart from the cold, how are you feeling the last couple of days?
-Rough. That's other than the cold?
I stayed at home yesterday.
My eyes started glazing over. I couldn't...
-There was a grey cloud in front of my eyes.
-And you have that on a regular basis?
-No, not usually.
-The times she's had it, we've taken her to the hospital.
Jenny thought a trip to the garden centre might perk her up,
but instead, her condition has worsened.
Despite her mum playing it down,
Catherine was concerned enough to call 999.
Have you had any pain in the last week, couple of days?
She's been feeling lousy for the last few weeks.
Debbie attaches an electrocardiograph machine to Jenny
so that she can see what's going on with her heart.
Your daughter said you might be having a pacemaker?
Well, there was some suggestion at one time.
Jenny has been suffering from a recurring irregular heartbeat.
It reduces her blood pressure and can affect her vision.
A bit of oxygen. A small amount, but it will help.
She's had treatment to try and correct the problem, but it's refusing to go away.
What things is it showing?
Your ECG's just showing some elevations of certain areas,
which could be indicative of a heart attack,
but because you've got an ongoing history,
I'm not sure what's old and what's new, so I can't take a chance.
It's an anxious time for Jenny's two daughters, Catherine and Marianna.
They've been worried by their mother's health,
and visit her daily.
Pulse is 90 to 100.
So that's normal, it's not disastrous?
It's just a bit on the low side, that's all.
Debbie has called for an ambulance.
Its siren cuts across the tranquility of the garden centre.
This wasn't what Jenny had planned.
I don't believe this.
Go out for a nice, quiet morning coffee and...
Vicky and Andy will be taking Jenny to hospital.
Despite all the fuss, she's remained in good spirits.
My eyes went funny.
Apparently that's normal for her, for her eyes to go all funny.
When all this happens.
Before they leave, Debbie wants to put an intravenous line into Jenny's arm,
just as a precaution, in case she needs emergency medication.
Did you get your plants you wanted?
No, I came to look for plants but I couldn't...
I haven't managed to.
Right, squeeze my hand. That's OK, no problem.
So it's not hurting.
At the moment.
It's done. That was very good, actually.
Jenny walked in, but she'll have to be wheeled out.
-How's that sound?
-We're going to take you backwards, OK?
-Oh, here we go.
We'll get you down the steps. All right?
-On three, then. One, two, three.
Up you come. You're perfectly safe, OK? Don't worry.
The family's trip out may have been spoiled,
but at least the check-up in hospital will reassure Jenny's daughters
that she'll be in the best place to get further treatment for her heart problem.
-See you in a bit.
-See you in a minute.
Earlier we saw lifeboat volunteer Steve Ladner
scale the white cliffs of Dover
to rescue six lads from a crumbling cliff face.
Like thousands of others, Steve's a volunteer.
He dedicates his life to the emergency services
when he's not in his full-time job DJ-ing for BBC Radio Kent.
We have Steve here with us,
along with Tony, who's going to talk to us about Community Responders.
So, DJ first or lifeboat man first?
Well, a bit of both. Six of one, half a dozen of another.
-The family has always been lifeboat, hasn't it?
I am the first radio presenter in the family,
but grandfather and father
both at the Penlee lifeboat in Cornwall, where I'm from.
-Very famous lifeboat.
-So it's in my blood.
And for a short while you moved away inland and became a firefighter.
Absolutely. I was a retained firefighter for ten years.
That was like a lifeboat substitute,
but the call of the sea and the coast was too much, and I went back.
What makes somebody who gets up in the early hours to do a radio show
then go home and decide,
"I haven't had enough for the day.
"I might go out in a force 11 gale and risk my life."?
Um, first and foremost, I suppose, it's to help people,
but also, there's a huge adrenalin buzz when you're out there on the water.
-So you would recommend volunteering?
-Best thing I've ever done.
-Cos it is dangerous work.
Your line is particularly dangerous.
But you get full training. The RNLI is brilliant.
You've got the fantastic college at Poole where we get trained to the highest standards.
Any job, you know that you're capable of doing it.
Right, let's have a word with Tony.
-Slightly different. Still a volunteer.
-Successful managing director of a firm.
Most people who run their own business know it's tough.
You're working ridiculously long hours,
-you get home from work and decide, "I'd like to do a bit more."
-Well, I'm fortunate.
The decision about my business was a lifestyle decision.
So I can work from home quite often,
and then I book on to be a First Responder.
Tell us what that is. I only found out in the last series.
We're trained by the local Ambulance Service to attend 999 calls,
and because we're based in the community, we're on scene very quickly,
normally within one or two minutes of the call.
So we help in things like cardiac arrest, where time is of the essence,
to bring a better outcome for the patient.
I know that the Ambulance Service,
in fact, the Health Service in general,
would like to find more Community Responders.
So they can have one person in every community that is first to respond.
-How difficult is it to do it?
Er, it's very easy. Anyone can do it. The training is fantastic.
It gives you the confidence to do a good job for the patient on scene.
In my own area, in Binfield, I'm recruiting.
I need more people. We'd like to run the service 24/7,
but there aren't enough volunteers.
I know you've been involved with saving people's lives.
There was one, a student?
Yes. I've been involved in a number of incidents
that have been life-changing for the patient,
and having a Community Responder there quickly had a positive impact on the outcome.
-Rewarding for you?
-More rewarding than anything else I've done.
You get much more back than you put in,
so I'd recommend it to absolutely anyone.
I think you'd agree, wouldn't you?
Absolutely, yeah. When you come back from a job
and you've been part of a team that's saved a life or saved a vessel,
there's no feeling like it.
There you go. And Louise is outside with somebody else who volunteers.
I want to tell you about a volunteer service I had no idea existed.
Look at this vehicle.
It looks like a normal fire and emergency service vehicle,
but not what you expect inside at all.
-Come inside. Here's Dave.
It looks like a regular motor home here.
So what happens? Somebody's house is damaged, and you turn up?
Yes, we're ordered to an incident
via Hampshire Fire and Rescue Service.
We are paged to incidents.
Yeah, so imagine somebody's house has burned down, you turn up,
and provide them with essential kit.
Yeah. Initially this is an adapted motor home,
and we can provide immediate shelter.
If their house is burned down to the ground
or is on fire still as we arrive,
they come here.
For starters they can sit down here, and you've got a shower.
We can make tea and coffee,
provide even hot food if we need to.
And if they run out with no clothes,...
Which you might do in the middle of the night.
Look, you've got things here.
All sorts of clothing, from toddlers up to adults.
Speaking of toddlers, look what you've got here.
-Books and toys.
-Books and toys,
we have a television and films to keep the kids amused,
while we sort mum and dad's house out, and their futures.
And you even look after animals as well.
We certainly do. We have food on board the vehicle for pets.
Cat, dog, even goldfish.
And if somebody's house burns down,
they literally may not have a toothbrush, but you have the answer.
Yeah, this is called a comfort pack,
and in a comfort pack, we have toothbrush, toothpaste,
toothbrush, and all the necessities of everyday living, really.
You've got your comb, soap, everything you might need.
Um, it's amazing service,
and people can spend the night if it's a real emergency, can they?
This vehicle's just for immediate shelter,
and if they need to go somewhere for the night,
we make sure, through their insurances, that they get a hotel, etc.
I like this. I've been in a camper van recently, this is much nicer.
-But I hope I never have to use it. Dave, thank you.
It makes you wonder whether you ought to do more in the community.
We're meeting two more emergency volunteers later.
Now, cutting a crash victim out of a car is a delicate operation.
The person must be kept still in case of damage to their neck and spine.
But here, two cars have collided,
and one driver's daughter's been pushed right in.
Removing the patient now becomes even more complicated.
Traffic cop Derek Hand's been called
to a serious smash on a busy roundabout.
An 89-year-old woman is trapped inside her car,
and the firefighters have already started work cutting her out.
Her husband has already been freed
and is being treated in an ambulance.
Another car hit the driver's side of the vehicle at the roundabout.
According to the witnesses.
She's already been a long way out, apparently.
Clarice was driving and took the brunt of the impact.
Station Manager Paul Coates is in charge of getting her out of the car
as quickly and safely as possible.
The side of the car, the driver's side,
is impacted into her,
so we're taking the roof off at the moment.
Paramedic Marcus Lawrence has clambered inside the car
to assess Clarice's condition.
It's a noisy, frightening experience for her.
Elderly people can be more prone to brittle bones,
so fractures are more commonplace.
They can also be on lots of different medication,
and that medication can have an impact on internal injuries.
With the roof off, they now have much better access to her.
Marcus needs to treat a cut on her head.
All the time, another member of the emergency crew holds her still.
Eight firefighters are ready to lift Clarice clear of the wreckage.
We're going to put a long board in,
using two casualty shields,
support the lady's body.
We'll lower the seat out the way, take her out the back of the car.
Once she's level, we'll get her onto the paramedic's ambulance
and put the casualty bed blocks on.
Finally, she's out of her car.
It's been a success story for the emergency teams.
Because this is a T-bone incident, and the door is into the casualty,
we can't do our normal door-open procedure
where we put the tips of the spreaders into the door and spread the door out.
On this door, the door would go further into the casualty.
So we've left the door in situ.
Concern is now growing for her 83-year-old husband.
Otto has a history of heart disease, and he's complaining of chest pain.
A second ambulance has been called for him.
The injuries here are potentially worrying
because of the age of the couple.
Derek Hearn's well aware it might result in a prosecution.
Very serious injuries.
The two elderly occupants of the black car
have got some nasty cuts,
and until they get to hospital,
we can't tell exactly
how serious those injuries are.
We've stopped the traffic, to protect ourselves firstly,
to make a safe working environment,
and to protect any evidence at the scene.
We've got some skid marks which may determine speeds of vehicles,
and the exact collision point,
and how far they've travelled after the impact.
The marks on the road, and witness statements
will help Derek and his colleagues
determine how this accident happened.
Both drivers have given different accounts.
In the ambulance, it's Otto's chest pain that's the biggest worry.
In the meantime, the forensic collision investigators have arrived.
They're plotting the scene
to try and help us identify what speed the vehicles were doing,
and their exact position on impact.
The photographs taken by the forensic teams
could be used as evidence in court.
Slightly distracted there, I was, as I was watching on the screens.
We can give you a close-up of this,
which is, over on the left, a minibus is now safely on the hard shoulder
having been... The picture's just frozen.
The minibus has been taken to the hard shoulder.
The police went across the middle lane, slowed everything down,
sat in behind the minibus and guided it to the left side.
Families of those in the minibus have been identified and told.
You don't need to worry that your kids are out there in a minibus.
It's all been looked after.
They're safe and sound being looked after by the police.
Interesting to watch that develop live,
how they protect that minibus and move it out the way.
OK, getting back to the programme,
we saw the forensic crash investigators in that last story
before I started going on about the traffic.
Other forensic work comes through this dedicated forensic desk,
which is very busy this morning,
-so I'm hoping to have a chat, is that right?
We're all right. OK. Let me grab a chair then.
There's a couple of ones I want to take you through.
-You had a burglary.
Interesting how they left a clue, but tell us that first.
Yep, we've had an incident overnight
where a female has woken up to find a strange man in her room.
She's screamed, and this man has then run out.
The point of entry is possibly through the kitchen door,
so a few things we can look at,
perhaps fingerprinting the door if they've pushed it.
They've walked through the kitchen to get to the bedroom on lino flooring
so we can look for footprints.
Interesting how footprints can be almost as good as fingerprints
-in identifying people.
And the other one was an attempted arson possibly?
We believe so. It's still ongoing.
Fire were called overnight to a fire
that happened in the understairs cupboard of a house.
It's believed that the offenders have come in through a window,
so it's believed to be deliberate,
and the cupboard isn't electrical
so there's no cause for the fire.
So forensics, presumably, will be looking for the inflammables used.
See if there's any accelerants. Could have been very dangerous.
Very dangerous. A fire under the stairs, obviously a grudge there.
Lovely, Caz, thank you very much. Louise.
We've been talking to volunteers with the emergency services.
I'm going to speak to Liz now who's a nurse, also a Street Pastor.
You go out on a Friday night?
-Friday and Saturday nights, ten o'clock till four.
We go out to people in the community,
demonstrating God's love for all people...
Trying to calm everybody down.
You've got an essential kitbag here, which I'm fascinated by.
What have you got there?
We've got flip-flops for girls who've drunk too much and can't walk in their heels.
Very good idea. I'll have those, I think.
Dustpan and brush, we sweep up broken glass
and pick up bottles so they can't be used as weapons.
That's a really good idea.
And I know that your secret weapon are these.
Yes, Fruit Pastilles are very useful to help diffuse arguments.
We had one instance where there was a man
with his fist raised to hit his colleague,
and we said, "Hi chaps, are you all right?"
We offered them a Fruit Pastille,
and he said, "If you've got a black one, I'll talk to you."
-It stopped the argument, and they went off happily talking.
And you routinely do that, do you?
-We talk to people on the streets.
-No, but you offer them sweets?
How did you ever come up with that?
And people sleeping on the streets, we give them chocolate bars,
and we carry first-aid kits
and space blankets for people who are hypothermic.
I'm also fascinated
because I wouldn't choose to go out in a city centre the hours you do,
and talk to people who've had a bit more than they might need to drink.
How do you cope with the verbal abuse and all the rest of it?
You just accept it.
We're not there to discriminate with people.
We're there just to be a helping and listening ear.
And being a nurse really helps
-when you've got injured people or people who are ill.
We do have back-up from ambulance and police if we need it.
I know you're out tonight so good luck. I'll leave you those.
Let's talk about Search and Rescue.
Tony, you're busy putting in that generator.
This vehicle is the heart of Search and Rescue, isn't it?
Yes, it's our control room.
We do all our mapping for searches
so they know where they're going,
and obviously we keep a record
of everything that's done
so we can say to the police after the search is over,
exactly what's covered.
I'm fascinated by your story because you followed your son into this.
Yes, my son was a member and said, "Come along to a call out,"
which I did, thinking I was going to make the tea,
and then got hooked.
I've been in it for four years now
and enjoy every minute of it when we get called out.
Tell me about that moment when you've got everyone out on a search,
that moment when the call comes in, you've found who you needed to find.
Oh, when you get the call that they've been found,
that's actually a real, real buzz
cos that makes everything worthwhile.
And take us through the van. Essential kit here.
Mostly cups of tea for everybody.
Tea for the searchers when they come back, water, whatever they require,
stretchers, everything we need on a search is in there.
Great work. Thank you.
So just to update you, as you can see in the motorways,
the M27 that was blocked at that stage is now running freely,
despite the fact that there was a minibus stuck there.
Everybody is perfectly safe and has been taken off to the side of the motorway. That's good.
It's been very busy here this morning
and we haven't been able to speak to Bob the Inspector
because he's been so busy with a subject he can't talk about.
Time for us to say goodbye. See you again on Real Rescues.
Louise is still outside with those volunteers.
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Nick Knowles and Louise Minchin present dramatic events from the day-to-day work of the emergency services, going behind the scenes at one of Britain's biggest police control centres.
A four-year-old makes a 999 call to help her mum, and six friends are stuck on a cliff as the tide comes in.