Episode 15 Real Rescues


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Episode 15

Nick Knowles and Louise Minchin present dramatic events from the work of the emergency services. There's a 999 call from an 11-year-old whose mother has been badly hurt by a horse.


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Today on Real Rescues, the 11-year-old girl

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who takes control when her mum nearly loses a finger

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but once she's called 999 and help is on the way,

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the strain starts to tell.

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More than 1,000 deer are hit by cars every week in Britain.

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For one couple, it was the start of a destructive chain of events.

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Stay nice and still. Is that sore?

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Hello. Welcome to Real Rescues. We're with the emergency experts.

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These people take your 999 calls and the rescue work starts here.

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The calls are recorded, kept on a computer,

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and kept for ten years in case needed as evidence.

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Let's find out about one call. It's ongoing at the moment. An incident started today.

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You've had a call from an elderly gentleman. It's a suspected scam.

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We had a call from an elderly gent

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who said that for a week he's been getting phone calls from a chap

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who says that he's from a company and he's been scammed himself by a builder

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and he can get back compensation.

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Today the guy's turned up at his house and come and sat down with the elderly gent.

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He said, "If you get £7,000 out of the bank now, we'll give it to a lady waiting round the corner

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"and she will give you a cheque for £10,000."

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-Rightly, he's phoned you.

-Yeah.

-This guy's meant to be coming back?

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He said he's coming back in half an hour.

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We've got two PCSOs there waiting with the elderly gent

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-to see if they come back.

-OK.

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Thanks. Interesting to hear what comes in.

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One accident often leads to another.

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When a couple's car hits a deer,

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they don't expect to end up in an ambulance themselves.

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Critical care doctor Nick Maskery and paramedic Karen Skilligorn-Aston

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are responding to a report of a car crash which has left multiple casualties.

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They arrive to a scene of confusion on a pitch-black country lane.

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Two cars have collided.

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Nick heads to the couple in most distress

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in their badly damaged car.

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The couple were heading home when they hit a deer.

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Unhurt, they reported it and waited.

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When the police arrived, it had already become a far more serious accident.

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The impact of the car hitting theirs jolted Ron and Sheila forward quite significantly.

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While Karen checks over Sheila,

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Nick wants to find out the extent of Ron's injuries.

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I'm going to have a good look at your neck.

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You look in pain. Does it hurt a lot?

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Stay nice and still for me. Is that sore?

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Is it very sore when I press?

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As the only doctor on the scene, Nick has to decide if there's a risk of spinal injury.

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And he has to take into account the age of the casualties.

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'The risk comes from the fact that their bones are weaker.'

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That means they're more liable to fractures.

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The osteoarthritis, degenerative changes in their spine

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means that there's less space for the spinal cord to be in

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so it means their spinal cord is more at risk.

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The tenderness and pain the couple are experiencing

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leads Nick to only one conclusion.

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The fire crew start preparations. Cutting the couple out is the only way to keep them immobile.

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The road is filled with emergency services.

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Watching on is Ron and Sheila's son, Shaun.

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He was called by a passer-by soon after the accident happened.

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'It was almost like a classic scene'

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of driving down a dark lane and all I could see ahead was blue flashing lights.

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To take all that in and know that your parents are in the car,

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they're the victims of that accident,

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was quite shocking.

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While the fire crew get to work, Nick gives the driver of the other car a once-over

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to check nothing is seriously wrong before he's taken to hospital.

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Hello. Where does it hurt?

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In your chest there?

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The fire crew saw through the windscreen and door pillars of Ron's car.

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It's a noisy and scary operation

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but they're constantly reassured by the medical team.

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'Being cut out of a car is not nice.

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'It's noisy, there's lots of people around you'

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and you're obviously scared and in pain.

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So a big role, a big task of that is just to keep the patient calm.

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Keep talking to them. That also allows you as a paramedic or as a doctor

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to keep an eye on them, keep an eye on how they're doing.

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If they stop responding, you worry.

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One, two, three!

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Lift!

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As the roof comes off,

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Nick and the medical team take control of the next stage of the operation.

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How to remove Ron and Sheila as delicately as possible.

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We're going to take the lady first.

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If you lie a bit flatter, it'll make it easier to get her out.

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-We're going to see if we can take the seat back a bit.

-Yeah.

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Give us a better angle.

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Then we'll just hoik her out the back.

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They lower the seat so they can lift Sheila out

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in as straight a position as possible.

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That should do it.

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'I could see that they were in a degree of pain.'

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My dad was quite calm.

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He even made a few dry jokes.

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'I was more worried about Mum.

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'I saw she was having gas and air.

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'She was shaking.'

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With the spinal board in place,

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the whole team help ease Sheila out of her seat.

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Yep? Ready, steady, slide.

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Fantastic.

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-All right?

-Yep.

-Nice and controlled.

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The sight of my parents being removed on the spinal boards

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was, I think, probably the most shocking sight.

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Because then you know they could be quite seriously injured.

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Ron, we're going to start putting the back of your seat down a bit.

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Just go with the seat, right?

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Nick continues to reassure Ron.

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The lowering of his seat is proving to be more difficult.

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You want an electronic seat recliner!

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Either that or I'm getting weak in my old age!

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-How's that?

-Ready?

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Ready, steady, slide.

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-Up you go.

-That's it.

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Many hands make light work

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and Ron is gently placed onto a stretcher.

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My parents are a very fit, active couple.

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Dad plays golf regularly, my mum still goes to work.

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So it was even more of a shock to see them in a situation like that where they were helpless.

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After hitting the deer, Ron and Sheila phoned for help.

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They had no idea just how much help they would eventually need.

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The couple would undergo further checks and tests in hospital.

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You'll be pleased to know Ron and Sheila made a full recovery

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and have bought a new car - exactly the same make and model!

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On Real Rescues, we're able to hear some of the real emergency phone calls

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handled by control centres like this up and down the country.

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They're the actual 999 calls made by people facing some of the worst moments in their lives.

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Like this one from the remote Oxfordshire countryside.

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A woman has had a terrifying accident, witnessed by her young daughter

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who has to take charge and dial 999.

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Bella is remarkably clear-headed for the moment.

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Listen carefully. The call-taker demonstrates exactly how to keep a caller calm

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as she tries to get vital details of the remote location.

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Jacqui, you were taking that call. That's the first time you've heard it?

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-Yes.

-What's it like hearing it back?

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-Strange.

-Is it? Because you were incredibly calm.

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Listening back,

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you realise it's an 11-year-old girl in a tricky situation.

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-Very much so.

-How well did she do?

-She did brilliantly.

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Absolutely brilliantly.

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-Better than an adult, perhaps?

-Definitely.

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-Couldn't have wished for a better call.

-Why, particularly?

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She listened, she stayed calm.

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She gave me the information I needed.

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And she did what I asked her to do, when I asked, without arguing.

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-She did. Is that what adults do? They start...

-No, they argue from the word go!

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-Do they?

-Yes.

-And not listen to you?

-No.

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-Why not?

-They think they know what we need to know.

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It's not necessarily the questions we're going to ask or the information we need just then.

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OK. They argue - "I don't want to tell you that. Where's the ambulance?"

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-What do they say?

-Very much that.

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They want the help there and then.

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Unfortunately, although we dispatch the help straightaway,

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we need the relevant information so we can help them even more.

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What struck me is she talked about the eagles.

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It's not necessarily something an adult would point out. But very helpful.

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Absolutely. It gives the crews something to look for.

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When you've got something that's in open spaces, you need anything you can to give you the location.

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Well, an extraordinary response has been co-ordinated to help Bella and her mum.

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An ambulance, a medibike, a rapid response car and a helicopter are dispatched.

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Bella's here now with her mum.

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-You did go back to school next day?

-Yeah.

-After all that drama.

-Yep.

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Tell us, from your point of view, what had been going on when this happened?

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We'd been loading Bella's pony onto our trailer

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ready to go off to a show that day.

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He'd walked onto the trailer absolutely fine,

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and I was just about to tie him up

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and he'd got a loop of the leading rope round his nose

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which I put my fingers through to release

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and he pulled back and trapped my finger just as I was doing that.

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He pulled away and caught my little finger in the rope.

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It was fairly obvious right then that you'd really damaged it badly.

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Yes. Yes.

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But you didn't want Bella to see it. How did you work it out so that she made the phone call?

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She was outside the trailer at the time and I was inside.

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I kept it covered.

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Bella immediately said, "Mummy, what's wrong?" I said my finger had come off

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and she said, "We'd better call an ambulance."

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I thought, "On balance, maybe we ought to!"

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So she got my phone out of my bag and she dialled 999.

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You didn't panic at all, did you?

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You were very clear. How did you not panic?

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My mum thinks it's because there was nobody else there

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and I had to take control of the situation.

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-Which you did, even though you were 11.

-Yeah.

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-I tried to.

-You did completely. You got the help there as well.

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It was interesting listening to that call because you were very calm

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until she started asking you about yourself.

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-That's when you appeared to get upset.

-Yeah.

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-Why was that? Was it because you realised you were on your own?

-Yes.

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How is that naughty pony? Where had it gone to?

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He ran off to his field and was eating the spring grass!

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Once Mum had gone to hospital, what did you do?

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I waited with my riding teacher who'd come

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and we went to catch my pony.

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OK. How are you coping, because you did lose part of the finger.

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I did lose the end of my finger.

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I'm fine. I'm getting on with things, readjusting.

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-Do you find some things really difficult?

-Typing is a bit of a problem.

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I can't hit the A key any more!

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And holding things, plate and things like that is a bit tricky

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because I haven't got the full range there.

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Just quickly, you said you wanted her to give lessons to adults.

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This is a good example of how to stay calm in that situation.

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Brilliant. Couldn't have wished for better.

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-Lovely to meet you all. Thank you very much.

-Thank you.

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You may have heard, a medibike was sent. This is a medibike.

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Like the one that answered Bella's call. Barry Pritchard was first on the scene to that incident.

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That's the whole point about these things, you can get there quickly

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-and be first on the scene.

-It's its agility and size.

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You get bike taxis around London now because you can cut through traffic.

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-You can get through traffic a lot faster.

-Absolutely.

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It's not necessarily the speed, it's the agility to cut through and get down footpaths and tracks.

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The ability to get places others can't.

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You were off-road. This is a road bike, but you were off-road to that accident.

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-Yes, you do it very carefully!

-I imagine you probably do!

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A bike like this can't have the kit you have on an ambulance, can it?

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It carries everything that an ambulance carries apart from a stretcher.

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Everything is miniaturised.

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And popped into the two panniers we see either side.

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How much can you get in? Let's have a look.

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I'll show you one of these.

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This is the main bag.

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As you can see, everything is miniaturised.

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The oxygen cylinder is a third of the size,

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diagnostic kit is a third of the size.

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On that side we have a defib which is about half the size.

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The point for you, really, is because you can get there quicker

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and you arrive on scene, you can start working while the ambulance is getting there.

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It's not about transporting the patient, it's emergency first aid

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and doing the best for the patient till the crew or helicopter arrives

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in awkward situations.

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Working on your own like this, is it a different skill, do you think?

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It's something that some people don't like doing.

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-Right.

-But I've got used to it over the years!

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Right. And you enjoy the process of being able to get to someone and make a start early on.

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Yes, if you get to a patient quickly and start the chain of survival,

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you get a sense of satisfaction at the end of the day to have done something useful.

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-It gives them a much better chance.

-Absolutely.

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-The initial first treatment can help save lives.

-Fascinating.

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Thank you, Barry. Nice to meet you and the bike.

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Still to come on Real Rescues. An early-morning nightmare. Your bin is on fire, your house could be next.

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-Cheesy!

-Yo!

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-Possibly into the eaves of this porch.

-We might have to strip some tiles back.

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And three men on a boat. The problem for the lifeboat rescue team

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is how to get it right-side-up.

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Matt! Can you get a GV line off the big boat?

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The ships that carry goods across the ocean

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always have first-aiders on board.

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But with a serious injury, the only way to get someone to hospital is with the help of the coastguard.

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This dramatic call from a Polish car carrier has come in to Portland.

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The ship is 26 miles off Portland, on its way to Ghana.

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Winchman and paramedic Dougie Ayles is lowered down to the deck.

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Winchman and paramedic Dougie Ayles

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has been lowered down to deck to assess the injuries of the Russian crewman.

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The symptoms I was seeing showed signs of abnormal trauma.

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He was sweating, he was loss of colour.

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He also had bruising on his left-hand side.

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With the possibility of an internal injury,

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the man must be airlifted to hospital.

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Although he's standing up and able to walk,

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winching him the usual way proves to be difficult.

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The area where the injury was, on his left-hand side, where the strops lie,

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can make the injury worse.

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So we elected to put him onto a stretcher which has got no pressure on that area at all.

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Steady on the neck. Empty hook winching in.

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He needs to be in hospital as fast as possible.

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There's a real chance he could need urgent surgery.

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Keith's there now, ready to go.

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But winching a stretcher has its own difficulties.

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Tony Campbell is at the controls.

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Quite often when we get a stretcher, you can get a spin

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and this can be quite frightening and quite dangerous.

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The less wind speed, the more chance there is of a spin.

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To alleviate this, once we're clear of the vessel,

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we start motoring forward very slowly, five or ten knots,

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and that's enough to stop any spin.

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As soon as I've got him clear,

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I'll winch out to a safe height

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and we'll go forwards and down and winch in.

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Right. Good air speed. Winching in.

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No spin. No swing.

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Now bringing stretcher and Dougie on board.

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Once on board the helicopter, the Russian crewman will be taken to a waiting road ambulance.

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In less than ten minutes, he'll be in hospital in Dorchester.

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The sailor was treated in hospital for a kidney problem and has made a full recovery.

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Let me tell you about one call that's come in recently.

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A golfer called saying he thought he'd been fired on by catapults.

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The police went down to the golf course

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and found four youths there with BB guns, which fire pellets.

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They have seized those guns.

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Tut-tut! Boys will be boys.

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But that's a bit serious. A BB gun could be quite serious.

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OK. We're going to go over and meet Mark who's taking calls.

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We were talking about the fact that calls don't always turn out to be

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what you think at first sight.

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They don't work out how you think they will.

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You had a very worrying report from a block of garages.

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Yes, someone living near this block of garages

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reported that they could hear a car running inside the garage.

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It seemed to have been running all night and into the next day.

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-The garage door was locked, closed?

-Yes, the door was locked.

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Officers arrived and it was hot to the touch.

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It had been running for some time.

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So you feared the worst at that stage.

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Why would a car be running inside a locked garage.

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We were worried about fumes and someone trapped inside.

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So we forced entry to the door because it wasn't obvious who owned the garage.

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We got inside and there was a vehicle running in there.

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There was no-one in the vehicle.

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-Very strange! A car's running inside a locked garage with no-one in it!

-Very odd.

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And this block of garages is not particularly near a house.

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-So how do you trace the owner?

-The registration mark on the vehicle.

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-We ran that through the system and found out who owned it.

-And?

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We called on the address and spoke to an elderly chap that lived there.

0:26:210:26:26

He'd been out to the shops the day before and he's a bit forgetful.

0:26:260:26:30

-He thinks he's just left the engine running from the day before!

-Really?

0:26:300:26:34

-Just wandered away!

-Wandered away and shut the garage behind him.

0:26:340:26:38

That's weird cos you tend to have all your keys on one bunch.

0:26:380:26:41

He's locked the garage, opened his house, but left the keys in the engine with the car running!

0:26:410:26:46

I don't know how he did it. It would have cost him in fuel!

0:26:460:26:50

-A pleasant ending to what looked like a nasty...

-Could have been worse.

0:26:500:26:54

Thanks, Mark. This shows the range of calls they get in here.

0:26:540:26:58

Moving on, one of the most irritating hazards for firefighters, one they curse about,

0:26:580:27:02

is parked cars.

0:27:020:27:04

Getting to a fire as fast as possible is the aim,

0:27:040:27:07

but sometimes, that's easier said than done.

0:27:070:27:09

It's late on Saturday night and White Watch have been sent to reports of a fire.

0:27:150:27:20

I think it's a house fire.

0:27:200:27:22

-Is it a house fire?

-It just says "fire".

0:27:220:27:25

Getting to the house will involve negotiating a maze of small residential streets.

0:27:270:27:32

-Right the way to the end?

-All the way to the end and then just before the pub, go right.

0:27:320:27:37

They've arrived at the street, but they can't get through. Their way is blocked.

0:27:370:27:42

Inconsiderate parking and not enough space.

0:27:440:27:48

This is a crowded residential area.

0:27:490:27:52

A fire here could threaten many homes.

0:27:530:27:56

Firefighter Andy McChane jumps out to guide the driver through.

0:27:570:28:01

He's met by a local resident with vital information about the fire.

0:28:010:28:05

-It's in the garden.

-He says it's in the garden.

0:28:050:28:09

The fire is outdoors but it's close to the house.

0:28:090:28:12

-That's it.

-Yeah?

-Excellent.

0:28:120:28:16

They finally battle through.

0:28:170:28:19

In attendance, over.

0:28:190:28:20

And not a moment too soon. In the garden, there are two bins on fire

0:28:200:28:25

and they're right up against the house.

0:28:250:28:27

-I want water!

-Water!

0:28:280:28:30

Andy has put out the immediate fire, but needs to check if the heat damage

0:28:370:28:41

has spread into the house.

0:28:410:28:43

-Cheesy!

-Yo!

0:28:430:28:45

Possibly into the eaves of this porch.

0:28:450:28:48

We might have to strip some tiles back.

0:28:480:28:50

They put out the fire very quickly,

0:28:500:28:53

but it had built up some considerable heat.

0:28:530:28:56

We know it's been really hot because I got some water on that glass

0:28:560:29:01

and the glass has shattered because of the heat.

0:29:010:29:04

So if it's been that hot, there's a chance it's got up... It's melted the eaves of the porch.

0:29:040:29:09

Lesley, the owner of the house, was upstairs asleep when the fire woke her.

0:29:090:29:14

I just woke up and heard lots of popping noises.

0:29:150:29:18

It sounded really odd

0:29:180:29:21

so I came downstairs and saw the flames outside the back door.

0:29:210:29:24

Terrifying. Luckily, I woke up, otherwise it wouldn't bear thinking about what could have happened.

0:29:240:29:31

Lesley tried to put it out herself, but it was too fierce.

0:29:310:29:35

She called the fire service, then her boyfriend Ben.

0:29:350:29:38

Yeah, I was out at the time.

0:29:380:29:42

Lesley rang me up and said, "Our house is on fire! Get here as soon as you can."

0:29:420:29:47

-So I ran.

-I was panicking.

-I ran home.

0:29:470:29:50

I couldn't believe this was going on.

0:29:500:29:52

Andy's checking under the roof tiles for any fire damage.

0:29:520:29:56

It could be smouldering away and flare up later.

0:29:560:29:59

That's as far as it was going to go, Andy.

0:30:010:30:03

-No, that's clear.

-Clear, is it?

0:30:030:30:05

See what I mean? It's clear, isn't it?

0:30:060:30:09

Yeah.

0:30:090:30:11

The crew are satisfied it hasn't spread anywhere,

0:30:120:30:15

so Shaun gets Sue Perry to put up some weatherproof sheeting

0:30:150:30:18

to cover the gaps left in the roof.

0:30:180:30:21

Pull that tile down over the top of it.

0:30:210:30:23

And the same the other side, if you can.

0:30:230:30:27

Shaun is trying to work out with Lesley and Ben what might have caused the blaze.

0:30:270:30:32

That's why I asked if you smoke and you discarded any smoking materials there.

0:30:350:30:40

Did you put anything in the bins?

0:30:410:30:43

-No.

-OK.

0:30:440:30:46

You've got no problems with anybody yourselves?

0:30:460:30:49

No? Nothing like that?

0:30:490:30:51

OK. We'll investigate it a little bit more.

0:30:510:30:55

It's now safe enough for Shaun to show the couple the damage to their house.

0:30:560:31:00

The fire, as you see, cos it was contained in this area,

0:31:000:31:03

has caused damage up there. The outer pane of the window is gone.

0:31:030:31:07

That's going to need a new frame, a new window.

0:31:070:31:11

All right? But the fire won't go any further now.

0:31:110:31:14

My son's room is right at the top of the stairs.

0:31:140:31:19

The flames were licking up the side of the wall.

0:31:190:31:22

If he'd been there, and I hadn't woken up,

0:31:220:31:26

it terrifies me, the thought of what could have happened.

0:31:260:31:29

Thankfully, the consequences are minimal.

0:31:290:31:32

But they still don't know why or how it started.

0:31:320:31:35

We can't determine a cause for this.

0:31:350:31:37

If the bins were out the front, on the road,

0:31:370:31:40

you could say someone had gone past

0:31:400:31:42

and thrown a cigarette in or even set light to it maliciously.

0:31:420:31:45

But they're behind a locked gate. They say they haven't put any smoking materials or candles in.

0:31:450:31:52

So we've got to go with what we see and this is one we can't find a cause for.

0:31:520:31:58

-OK. Thank you.

-Thank you so much.

-No worries.

-Thanks for coming so fast.

0:31:580:32:02

-Cheers, then.

-Bye.

0:32:020:32:04

White Watch can now return to base.

0:32:040:32:06

They inch their way through the tight streets again.

0:32:060:32:09

At least they can take it at a more leisurely pace this time.

0:32:090:32:13

White Watch wouldn't have had such a problem if they'd been in this vehicle, which is much smaller.

0:32:140:32:19

-Yes.

-What is it called?

-This is our first response vehicle.

0:32:190:32:23

It's been purchased specifically to get to those hard to get to places.

0:32:230:32:27

And small fires like the one we've got as a demonstration here.

0:32:270:32:31

Let's have a quick look at that one.

0:32:310:32:34

Why is this used? Is it because it's difficult to get to these fires?

0:32:340:32:38

A lot of them are down footpaths, down narrow alleyways.

0:32:380:32:42

So rather than turn up with a large fire engine and four personnel,

0:32:420:32:47

if it's a known non-critical fire,

0:32:470:32:50

the small fires unit and two personnel is more efficient.

0:32:500:32:53

Let's look at the kit on board.

0:32:530:32:55

-All this is packed in and you've got water on board.

-350 litres of water,

0:32:550:32:59

in a bulkhead over the rear wheels.

0:32:590:33:02

-We've got breaking in equipment to gain access.

-This here.

0:33:020:33:05

Some environment agency equipment for fuel spillages. First aid equipment.

0:33:050:33:11

A knapsack pump, a portable pump.

0:33:110:33:14

Jamie is assisting us today, including putting the fire out.

0:33:140:33:17

This is the rucksack - I call it a rucksack.

0:33:170:33:20

The knapsack pump is a reciprocating pump, which means it works on both strokes of the pump.

0:33:200:33:26

It's a bicycle pump, really.

0:33:260:33:28

We carry that over rough ground, through woodland,

0:33:280:33:31

onto gorse fires or anywhere we can't get the appliance.

0:33:310:33:34

You use that specifically for little fires.

0:33:340:33:37

Small fires where we can't get access.

0:33:370:33:39

-There's only two of you on board.

-Two, yes.

0:33:390:33:42

-How often are you called out?

-This particular vehicle, up to six times a day

0:33:420:33:47

-depending on how hot the weather is.

-Really.

0:33:470:33:49

People are used to seeing much larger appliances. What reaction do you get with this one?

0:33:490:33:56

People are a bit surprised to see us sometimes.

0:33:560:33:59

Also, it hasn't got a large presence on the road

0:33:590:34:04

so a lot of drivers don't see us behind them.

0:34:040:34:07

You have to be aware and drive accordingly.

0:34:070:34:10

For example, if you've been called to a small fire

0:34:100:34:13

and it's bigger than you've got water for, you call in the others?

0:34:130:34:16

We have to do a risk assessment. We have to stand back.

0:34:160:34:19

There's a lot of moral pressure on us sometimes. But we have to stand back and ask for assistance.

0:34:190:34:25

Bet you don't like standing back! Don't stand back today.

0:34:250:34:28

It's going to be really noisy. I'll get out of the way of this.

0:34:280:34:31

Jamie, turn on the generator, and you do the business.

0:34:310:34:34

-He's going to put the fire out.

-On you go.

0:34:340:34:36

GENERATOR WHIRRS

0:34:360:34:39

Interesting, that.

0:35:060:35:08

I actually had my car bonnet, outside my house,

0:35:080:35:10

and they had to drag the hose over the bonnet of my car to get to a neighbour's fire.

0:35:100:35:15

You can't complain when your bonnet's scraped up. It's their job.

0:35:150:35:19

Moving on, we've got another one from Mark. Interesting, this. The moss thief.

0:35:190:35:24

It's very strange. We had a call reporting a suspicious male

0:35:240:35:29

hanging around a forest area with lots of cardboard boxes full of moss.

0:35:290:35:35

So we sent a unit out to the scene.

0:35:350:35:38

They stop-checked this guy, turns out to be a homeless male,

0:35:380:35:41

but he's got previous for stealing moss from this forestry area

0:35:410:35:45

and trying to sell it to a local garden centre.

0:35:450:35:48

It appears to be what he was trying to do today.

0:35:480:35:50

Thanks, Mark. I didn't even know that moss collection or stealing was a crime!

0:35:500:35:55

Turns out it was.

0:35:550:35:56

I'm just trying to give you a general view of the different calls they get here.

0:35:560:36:03

We'll head over to the forensic department here.

0:36:030:36:06

We're going to have a word with Jenna about a bomb hoax.

0:36:060:36:10

But how they use forensics to try and find out who that is. Hello.

0:36:100:36:15

-Hi.

-Tell us about this bomb hoax.

0:36:150:36:17

Basically, someone's phoned in and recorded the fact

0:36:170:36:20

there's a bomb at the courts.

0:36:200:36:23

So CSI have been requested to attend the phone box where the call came from.

0:36:230:36:28

After you get the call, you check it out, realise it's a hoax

0:36:280:36:32

then send CSI out there.

0:36:320:36:33

The police officers will send units to the courts and to the phone box.

0:36:330:36:39

It was cordoned off, ready for CSI attendance.

0:36:390:36:42

OK. What can CSI do?

0:36:420:36:44

How can you... What's forensics going to be able to do with an empty phone box?

0:36:440:36:50

The phone box, obviously you leave traces behind.

0:36:500:36:52

When you use a phone, you leave DNA on the ear-piece and the mouth-piece as well.

0:36:520:36:58

And you've used your hands to open the doors

0:36:580:37:01

and you'll use your hand again to open the door to leave.

0:37:010:37:05

You leave fingerprints.

0:37:050:37:07

Thing is with a phone box, hundreds of people use it.

0:37:070:37:10

-There'll be loads of DNA and loads of fingerprints.

-True.

0:37:100:37:13

-We'll just take all the fingerprints that we can.

-And the DNA.

-Yes.

0:37:130:37:18

Then match it against known criminals.

0:37:180:37:20

-It'll go... They'll send all the...

-All the information they've got.

0:37:200:37:26

Yes, they'll go through the databases and see what we've got.

0:37:260:37:29

See if they've got someone previous they can match up to. It's like proper CSI on TV.

0:37:290:37:34

Moving on. Sea rescues don't finish when all the crew are out of the water.

0:37:340:37:39

Righting and recovering a yacht can be just as dangerous.

0:37:390:37:43

An evening's yacht racing in Poole Harbour

0:37:470:37:50

has ended up with an overturned yacht and three people rescued from the water.

0:37:500:37:54

Lucky for them, the RNLI lifeboat crew were already out in the harbour on a training exercise.

0:37:550:38:01

Within a couple of minutes, they're within reach of the yacht.

0:38:010:38:05

Her crew are safe, but this is all about saving the overturned boat.

0:38:050:38:10

This stretch of water is popular with leisure craft.

0:38:100:38:13

Left where it is, the boat would be a hazard to other vessels.

0:38:130:38:16

When we arrived on scene,

0:38:160:38:18

the yacht was upside-down, so the hull was exposed.

0:38:180:38:22

The kit was exposed.

0:38:220:38:24

The sails were clearly up.

0:38:240:38:26

The yacht was stuck in this semi-capsized position.

0:38:260:38:29

The Ragamuffin's captain, Peter Chaldecott, was completely taken by surprise

0:38:300:38:35

when a freak gust of wind hit the three leading yachts.

0:38:350:38:38

When the gust hit us, we had two boats just to windward of us.

0:38:380:38:45

We saw the gust hit the boat alongside us

0:38:450:38:48

just a moment before it struck our boat.

0:38:480:38:51

So we were prepared for when the gust hit us

0:38:510:38:55

because we saw this boat take off in alarming fashion

0:38:550:38:59

and we thought he was going to go over.

0:38:590:39:01

Before we knew it, we let everything go, we were ready for the gust,

0:39:010:39:05

and then it hit our boat and in an instant it rounded up through 90 degrees

0:39:050:39:11

and fell over, basically.

0:39:110:39:13

It was just like someone pulling the rope from under your feet.

0:39:130:39:17

One minute upright, the next minute in the water.

0:39:170:39:19

Matt, can you get a GV line off the big boat?

0:39:210:39:26

Usually, it only needs one person to right an upturned vessel of this size.

0:39:260:39:30

But in shallow water and in stormy weather like this,

0:39:300:39:33

Rob and his team faced a much harder challenge.

0:39:330:39:36

The wind conditions were making any re-righting procedure very awkward.

0:39:360:39:41

A very slippery hull.

0:39:410:39:42

The water depth was only one to two metres,

0:39:420:39:45

so her mass was actually stuck on the bottom.

0:39:450:39:47

It made any initial re-right manoeuvre very difficult.

0:39:470:39:51

Any joy?

0:39:510:39:52

The mast is well and truly stuck in the mud.

0:39:520:39:55

And joy, JK?

0:39:550:39:57

We'd got three or four crew members on top of the upturned hull,

0:40:020:40:06

hanging on to each other to try and get the boat over.

0:40:060:40:09

But it was stuck quite considerably.

0:40:090:40:12

The safety launch has got a tow line attached to the bow of the Ragamuffin.

0:40:130:40:18

If they try and move the yacht away from the current,

0:40:220:40:25

it might make it easier for the crew to lift.

0:40:250:40:28

Quickly - we're losing grip!

0:40:280:40:30

My arms are getting tired.

0:40:300:40:32

She's moving gently.

0:40:350:40:37

Keep going, keep going!

0:40:370:40:39

-OK?

-Yeah, yeah.

0:40:420:40:43

You need to get as much weight onto the underside of the hull as possible to tip her over.

0:40:430:40:49

She's coming over now, boys.

0:40:490:40:51

That'll lift the mast, hopefully.

0:40:520:40:54

As soon as the mast had lifted off the seabed,

0:40:560:40:59

the inshore lifeboat came, grabbed the mast as it came out of the water

0:40:590:41:03

and she flicked straight over.

0:41:030:41:05

It's a welcome sight for Peter, watching from the lifeboat.

0:41:110:41:15

When we saw the boat coming upright,

0:41:150:41:18

and it was relatively undamaged,

0:41:180:41:21

it was a great relief to us all.

0:41:210:41:23

Though the Ragamuffin is now upright,

0:41:230:41:26

she's still very low and sinking fast.

0:41:260:41:28

During the tow, it became clear that the vessel was taking on a lot of water.

0:41:280:41:34

So we requested the all-weather lifeboat to come alongside

0:41:340:41:38

and they rigged up the salvage pump, a high volume water pump,

0:41:380:41:41

and we tried to pump as much water off as possible.

0:41:410:41:44

Buoyant once more, she can be towed safely to shore by the lifeboat.

0:41:440:41:49

The Yacht Club and the Race Fleet are looking at ways to improve crew safety.

0:41:520:41:57

They're interested in making self-recovery of boats easier.

0:41:570:42:01

I've been speaking to somebody about the scam with the elderly man.

0:42:010:42:04

Somebody came to his house wanting him to give money.

0:42:040:42:08

They're still waiting. They haven't turned up.

0:42:080:42:11

Interesting, we were talking about... Come over here for a second.

0:42:110:42:15

We were talking about different things. Footprints from scenes of crime, spit - DNA, fingerprints.

0:42:150:42:22

What other things can you take from scenes of crime?

0:42:220:42:25

Glass samples. If somebody breaks in through a smashed window,

0:42:250:42:29

and there's smashed glass there,

0:42:290:42:31

we can take samples of the smashed glass and if anyone gets arrested,

0:42:310:42:35

we can do hair combings and if there's any glass, we can match the two.

0:42:350:42:39

-Fascinating, those very fine particles.

-Amazing!

0:42:390:42:42

That you don't know are there.

0:42:420:42:44

I have to apologise. Earlier I said, when talking about CSI, it was like real CSI on telly.

0:42:440:42:49

-The stuff on the telly isn't real.

-And this is.

0:42:490:42:51

-This is real.

-This is Real Rescues.

-This is Real Rescues

0:42:510:42:55

with real CSI and real people doing amazing jobs.

0:42:550:42:58

-More Real Rescues soon. See you then. Bye for today!

-Bye!

0:42:580:43:02

Subtitles by Red Bee Media Ltd

0:43:250:43:28

Nick Knowles and Louise Minchin present dramatic events from the day-to-day work of the emergency services, going behind the scenes at one of Britain's biggest police control centres.

There's a dramatic 999 call from an 11-year-old whose mother has been badly hurt by a horse, and the coastguard helicopter is called to an injured Russian sailor.