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Today on Real Rescues, the 11-year-old girl
who takes control when her mum nearly loses a finger
but once she's called 999 and help is on the way,
the strain starts to tell.
More than 1,000 deer are hit by cars every week in Britain.
For one couple, it was the start of a destructive chain of events.
Stay nice and still. Is that sore?
Hello. Welcome to Real Rescues. We're with the emergency experts.
These people take your 999 calls and the rescue work starts here.
The calls are recorded, kept on a computer,
and kept for ten years in case needed as evidence.
Let's find out about one call. It's ongoing at the moment. An incident started today.
You've had a call from an elderly gentleman. It's a suspected scam.
We had a call from an elderly gent
who said that for a week he's been getting phone calls from a chap
who says that he's from a company and he's been scammed himself by a builder
and he can get back compensation.
Today the guy's turned up at his house and come and sat down with the elderly gent.
He said, "If you get £7,000 out of the bank now, we'll give it to a lady waiting round the corner
"and she will give you a cheque for £10,000."
-Rightly, he's phoned you.
-This guy's meant to be coming back?
He said he's coming back in half an hour.
We've got two PCSOs there waiting with the elderly gent
-to see if they come back.
Thanks. Interesting to hear what comes in.
One accident often leads to another.
When a couple's car hits a deer,
they don't expect to end up in an ambulance themselves.
Critical care doctor Nick Maskery and paramedic Karen Skilligorn-Aston
are responding to a report of a car crash which has left multiple casualties.
They arrive to a scene of confusion on a pitch-black country lane.
Two cars have collided.
Nick heads to the couple in most distress
in their badly damaged car.
The couple were heading home when they hit a deer.
Unhurt, they reported it and waited.
When the police arrived, it had already become a far more serious accident.
The impact of the car hitting theirs jolted Ron and Sheila forward quite significantly.
While Karen checks over Sheila,
Nick wants to find out the extent of Ron's injuries.
I'm going to have a good look at your neck.
You look in pain. Does it hurt a lot?
Stay nice and still for me. Is that sore?
Is it very sore when I press?
As the only doctor on the scene, Nick has to decide if there's a risk of spinal injury.
And he has to take into account the age of the casualties.
'The risk comes from the fact that their bones are weaker.'
That means they're more liable to fractures.
The osteoarthritis, degenerative changes in their spine
means that there's less space for the spinal cord to be in
so it means their spinal cord is more at risk.
The tenderness and pain the couple are experiencing
leads Nick to only one conclusion.
The fire crew start preparations. Cutting the couple out is the only way to keep them immobile.
The road is filled with emergency services.
Watching on is Ron and Sheila's son, Shaun.
He was called by a passer-by soon after the accident happened.
'It was almost like a classic scene'
of driving down a dark lane and all I could see ahead was blue flashing lights.
To take all that in and know that your parents are in the car,
they're the victims of that accident,
was quite shocking.
While the fire crew get to work, Nick gives the driver of the other car a once-over
to check nothing is seriously wrong before he's taken to hospital.
Hello. Where does it hurt?
In your chest there?
The fire crew saw through the windscreen and door pillars of Ron's car.
It's a noisy and scary operation
but they're constantly reassured by the medical team.
'Being cut out of a car is not nice.
'It's noisy, there's lots of people around you'
and you're obviously scared and in pain.
So a big role, a big task of that is just to keep the patient calm.
Keep talking to them. That also allows you as a paramedic or as a doctor
to keep an eye on them, keep an eye on how they're doing.
If they stop responding, you worry.
One, two, three!
As the roof comes off,
Nick and the medical team take control of the next stage of the operation.
How to remove Ron and Sheila as delicately as possible.
We're going to take the lady first.
If you lie a bit flatter, it'll make it easier to get her out.
-We're going to see if we can take the seat back a bit.
Give us a better angle.
Then we'll just hoik her out the back.
They lower the seat so they can lift Sheila out
in as straight a position as possible.
That should do it.
'I could see that they were in a degree of pain.'
My dad was quite calm.
He even made a few dry jokes.
'I was more worried about Mum.
'I saw she was having gas and air.
'She was shaking.'
With the spinal board in place,
the whole team help ease Sheila out of her seat.
Yep? Ready, steady, slide.
-Nice and controlled.
The sight of my parents being removed on the spinal boards
was, I think, probably the most shocking sight.
Because then you know they could be quite seriously injured.
Ron, we're going to start putting the back of your seat down a bit.
Just go with the seat, right?
Nick continues to reassure Ron.
The lowering of his seat is proving to be more difficult.
You want an electronic seat recliner!
Either that or I'm getting weak in my old age!
Ready, steady, slide.
-Up you go.
Many hands make light work
and Ron is gently placed onto a stretcher.
My parents are a very fit, active couple.
Dad plays golf regularly, my mum still goes to work.
So it was even more of a shock to see them in a situation like that where they were helpless.
After hitting the deer, Ron and Sheila phoned for help.
They had no idea just how much help they would eventually need.
The couple would undergo further checks and tests in hospital.
You'll be pleased to know Ron and Sheila made a full recovery
and have bought a new car - exactly the same make and model!
On Real Rescues, we're able to hear some of the real emergency phone calls
handled by control centres like this up and down the country.
They're the actual 999 calls made by people facing some of the worst moments in their lives.
Like this one from the remote Oxfordshire countryside.
A woman has had a terrifying accident, witnessed by her young daughter
who has to take charge and dial 999.
Bella is remarkably clear-headed for the moment.
Listen carefully. The call-taker demonstrates exactly how to keep a caller calm
as she tries to get vital details of the remote location.
Jacqui, you were taking that call. That's the first time you've heard it?
-What's it like hearing it back?
-Is it? Because you were incredibly calm.
you realise it's an 11-year-old girl in a tricky situation.
-Very much so.
-How well did she do?
-She did brilliantly.
-Better than an adult, perhaps?
-Couldn't have wished for a better call.
She listened, she stayed calm.
She gave me the information I needed.
And she did what I asked her to do, when I asked, without arguing.
-She did. Is that what adults do? They start...
-No, they argue from the word go!
-And not listen to you?
-They think they know what we need to know.
It's not necessarily the questions we're going to ask or the information we need just then.
OK. They argue - "I don't want to tell you that. Where's the ambulance?"
-What do they say?
-Very much that.
They want the help there and then.
Unfortunately, although we dispatch the help straightaway,
we need the relevant information so we can help them even more.
What struck me is she talked about the eagles.
It's not necessarily something an adult would point out. But very helpful.
Absolutely. It gives the crews something to look for.
When you've got something that's in open spaces, you need anything you can to give you the location.
Well, an extraordinary response has been co-ordinated to help Bella and her mum.
An ambulance, a medibike, a rapid response car and a helicopter are dispatched.
Bella's here now with her mum.
-You did go back to school next day?
-After all that drama.
Tell us, from your point of view, what had been going on when this happened?
We'd been loading Bella's pony onto our trailer
ready to go off to a show that day.
He'd walked onto the trailer absolutely fine,
and I was just about to tie him up
and he'd got a loop of the leading rope round his nose
which I put my fingers through to release
and he pulled back and trapped my finger just as I was doing that.
He pulled away and caught my little finger in the rope.
It was fairly obvious right then that you'd really damaged it badly.
But you didn't want Bella to see it. How did you work it out so that she made the phone call?
She was outside the trailer at the time and I was inside.
I kept it covered.
Bella immediately said, "Mummy, what's wrong?" I said my finger had come off
and she said, "We'd better call an ambulance."
I thought, "On balance, maybe we ought to!"
So she got my phone out of my bag and she dialled 999.
You didn't panic at all, did you?
You were very clear. How did you not panic?
My mum thinks it's because there was nobody else there
and I had to take control of the situation.
-Which you did, even though you were 11.
-I tried to.
-You did completely. You got the help there as well.
It was interesting listening to that call because you were very calm
until she started asking you about yourself.
-That's when you appeared to get upset.
-Why was that? Was it because you realised you were on your own?
How is that naughty pony? Where had it gone to?
He ran off to his field and was eating the spring grass!
Once Mum had gone to hospital, what did you do?
I waited with my riding teacher who'd come
and we went to catch my pony.
OK. How are you coping, because you did lose part of the finger.
I did lose the end of my finger.
I'm fine. I'm getting on with things, readjusting.
-Do you find some things really difficult?
-Typing is a bit of a problem.
I can't hit the A key any more!
And holding things, plate and things like that is a bit tricky
because I haven't got the full range there.
Just quickly, you said you wanted her to give lessons to adults.
This is a good example of how to stay calm in that situation.
Brilliant. Couldn't have wished for better.
-Lovely to meet you all. Thank you very much.
You may have heard, a medibike was sent. This is a medibike.
Like the one that answered Bella's call. Barry Pritchard was first on the scene to that incident.
That's the whole point about these things, you can get there quickly
-and be first on the scene.
-It's its agility and size.
You get bike taxis around London now because you can cut through traffic.
-You can get through traffic a lot faster.
It's not necessarily the speed, it's the agility to cut through and get down footpaths and tracks.
The ability to get places others can't.
You were off-road. This is a road bike, but you were off-road to that accident.
-Yes, you do it very carefully!
-I imagine you probably do!
A bike like this can't have the kit you have on an ambulance, can it?
It carries everything that an ambulance carries apart from a stretcher.
Everything is miniaturised.
And popped into the two panniers we see either side.
How much can you get in? Let's have a look.
I'll show you one of these.
This is the main bag.
As you can see, everything is miniaturised.
The oxygen cylinder is a third of the size,
diagnostic kit is a third of the size.
On that side we have a defib which is about half the size.
The point for you, really, is because you can get there quicker
and you arrive on scene, you can start working while the ambulance is getting there.
It's not about transporting the patient, it's emergency first aid
and doing the best for the patient till the crew or helicopter arrives
in awkward situations.
Working on your own like this, is it a different skill, do you think?
It's something that some people don't like doing.
-But I've got used to it over the years!
Right. And you enjoy the process of being able to get to someone and make a start early on.
Yes, if you get to a patient quickly and start the chain of survival,
you get a sense of satisfaction at the end of the day to have done something useful.
-It gives them a much better chance.
-The initial first treatment can help save lives.
Thank you, Barry. Nice to meet you and the bike.
Still to come on Real Rescues. An early-morning nightmare. Your bin is on fire, your house could be next.
-Possibly into the eaves of this porch.
-We might have to strip some tiles back.
And three men on a boat. The problem for the lifeboat rescue team
is how to get it right-side-up.
Matt! Can you get a GV line off the big boat?
The ships that carry goods across the ocean
always have first-aiders on board.
But with a serious injury, the only way to get someone to hospital is with the help of the coastguard.
This dramatic call from a Polish car carrier has come in to Portland.
The ship is 26 miles off Portland, on its way to Ghana.
Winchman and paramedic Dougie Ayles is lowered down to the deck.
Winchman and paramedic Dougie Ayles
has been lowered down to deck to assess the injuries of the Russian crewman.
The symptoms I was seeing showed signs of abnormal trauma.
He was sweating, he was loss of colour.
He also had bruising on his left-hand side.
With the possibility of an internal injury,
the man must be airlifted to hospital.
Although he's standing up and able to walk,
winching him the usual way proves to be difficult.
The area where the injury was, on his left-hand side, where the strops lie,
can make the injury worse.
So we elected to put him onto a stretcher which has got no pressure on that area at all.
Steady on the neck. Empty hook winching in.
He needs to be in hospital as fast as possible.
There's a real chance he could need urgent surgery.
Keith's there now, ready to go.
But winching a stretcher has its own difficulties.
Tony Campbell is at the controls.
Quite often when we get a stretcher, you can get a spin
and this can be quite frightening and quite dangerous.
The less wind speed, the more chance there is of a spin.
To alleviate this, once we're clear of the vessel,
we start motoring forward very slowly, five or ten knots,
and that's enough to stop any spin.
As soon as I've got him clear,
I'll winch out to a safe height
and we'll go forwards and down and winch in.
Right. Good air speed. Winching in.
No spin. No swing.
Now bringing stretcher and Dougie on board.
Once on board the helicopter, the Russian crewman will be taken to a waiting road ambulance.
In less than ten minutes, he'll be in hospital in Dorchester.
The sailor was treated in hospital for a kidney problem and has made a full recovery.
Let me tell you about one call that's come in recently.
A golfer called saying he thought he'd been fired on by catapults.
The police went down to the golf course
and found four youths there with BB guns, which fire pellets.
They have seized those guns.
Tut-tut! Boys will be boys.
But that's a bit serious. A BB gun could be quite serious.
OK. We're going to go over and meet Mark who's taking calls.
We were talking about the fact that calls don't always turn out to be
what you think at first sight.
They don't work out how you think they will.
You had a very worrying report from a block of garages.
Yes, someone living near this block of garages
reported that they could hear a car running inside the garage.
It seemed to have been running all night and into the next day.
-The garage door was locked, closed?
-Yes, the door was locked.
Officers arrived and it was hot to the touch.
It had been running for some time.
So you feared the worst at that stage.
Why would a car be running inside a locked garage.
We were worried about fumes and someone trapped inside.
So we forced entry to the door because it wasn't obvious who owned the garage.
We got inside and there was a vehicle running in there.
There was no-one in the vehicle.
-Very strange! A car's running inside a locked garage with no-one in it!
And this block of garages is not particularly near a house.
-So how do you trace the owner?
-The registration mark on the vehicle.
-We ran that through the system and found out who owned it.
We called on the address and spoke to an elderly chap that lived there.
He'd been out to the shops the day before and he's a bit forgetful.
-He thinks he's just left the engine running from the day before!
-Just wandered away!
-Wandered away and shut the garage behind him.
That's weird cos you tend to have all your keys on one bunch.
He's locked the garage, opened his house, but left the keys in the engine with the car running!
I don't know how he did it. It would have cost him in fuel!
-A pleasant ending to what looked like a nasty...
-Could have been worse.
Thanks, Mark. This shows the range of calls they get in here.
Moving on, one of the most irritating hazards for firefighters, one they curse about,
is parked cars.
Getting to a fire as fast as possible is the aim,
but sometimes, that's easier said than done.
It's late on Saturday night and White Watch have been sent to reports of a fire.
I think it's a house fire.
-Is it a house fire?
-It just says "fire".
Getting to the house will involve negotiating a maze of small residential streets.
-Right the way to the end?
-All the way to the end and then just before the pub, go right.
They've arrived at the street, but they can't get through. Their way is blocked.
Inconsiderate parking and not enough space.
This is a crowded residential area.
A fire here could threaten many homes.
Firefighter Andy McChane jumps out to guide the driver through.
He's met by a local resident with vital information about the fire.
-It's in the garden.
-He says it's in the garden.
The fire is outdoors but it's close to the house.
They finally battle through.
In attendance, over.
And not a moment too soon. In the garden, there are two bins on fire
and they're right up against the house.
-I want water!
Andy has put out the immediate fire, but needs to check if the heat damage
has spread into the house.
Possibly into the eaves of this porch.
We might have to strip some tiles back.
They put out the fire very quickly,
but it had built up some considerable heat.
We know it's been really hot because I got some water on that glass
and the glass has shattered because of the heat.
So if it's been that hot, there's a chance it's got up... It's melted the eaves of the porch.
Lesley, the owner of the house, was upstairs asleep when the fire woke her.
I just woke up and heard lots of popping noises.
It sounded really odd
so I came downstairs and saw the flames outside the back door.
Terrifying. Luckily, I woke up, otherwise it wouldn't bear thinking about what could have happened.
Lesley tried to put it out herself, but it was too fierce.
She called the fire service, then her boyfriend Ben.
Yeah, I was out at the time.
Lesley rang me up and said, "Our house is on fire! Get here as soon as you can."
-So I ran.
-I was panicking.
-I ran home.
I couldn't believe this was going on.
Andy's checking under the roof tiles for any fire damage.
It could be smouldering away and flare up later.
That's as far as it was going to go, Andy.
-No, that's clear.
-Clear, is it?
See what I mean? It's clear, isn't it?
The crew are satisfied it hasn't spread anywhere,
so Shaun gets Sue Perry to put up some weatherproof sheeting
to cover the gaps left in the roof.
Pull that tile down over the top of it.
And the same the other side, if you can.
Shaun is trying to work out with Lesley and Ben what might have caused the blaze.
That's why I asked if you smoke and you discarded any smoking materials there.
Did you put anything in the bins?
You've got no problems with anybody yourselves?
No? Nothing like that?
OK. We'll investigate it a little bit more.
It's now safe enough for Shaun to show the couple the damage to their house.
The fire, as you see, cos it was contained in this area,
has caused damage up there. The outer pane of the window is gone.
That's going to need a new frame, a new window.
All right? But the fire won't go any further now.
My son's room is right at the top of the stairs.
The flames were licking up the side of the wall.
If he'd been there, and I hadn't woken up,
it terrifies me, the thought of what could have happened.
Thankfully, the consequences are minimal.
But they still don't know why or how it started.
We can't determine a cause for this.
If the bins were out the front, on the road,
you could say someone had gone past
and thrown a cigarette in or even set light to it maliciously.
But they're behind a locked gate. They say they haven't put any smoking materials or candles in.
So we've got to go with what we see and this is one we can't find a cause for.
-OK. Thank you.
-Thank you so much.
-Thanks for coming so fast.
White Watch can now return to base.
They inch their way through the tight streets again.
At least they can take it at a more leisurely pace this time.
White Watch wouldn't have had such a problem if they'd been in this vehicle, which is much smaller.
-What is it called?
-This is our first response vehicle.
It's been purchased specifically to get to those hard to get to places.
And small fires like the one we've got as a demonstration here.
Let's have a quick look at that one.
Why is this used? Is it because it's difficult to get to these fires?
A lot of them are down footpaths, down narrow alleyways.
So rather than turn up with a large fire engine and four personnel,
if it's a known non-critical fire,
the small fires unit and two personnel is more efficient.
Let's look at the kit on board.
-All this is packed in and you've got water on board.
-350 litres of water,
in a bulkhead over the rear wheels.
-We've got breaking in equipment to gain access.
Some environment agency equipment for fuel spillages. First aid equipment.
A knapsack pump, a portable pump.
Jamie is assisting us today, including putting the fire out.
This is the rucksack - I call it a rucksack.
The knapsack pump is a reciprocating pump, which means it works on both strokes of the pump.
It's a bicycle pump, really.
We carry that over rough ground, through woodland,
onto gorse fires or anywhere we can't get the appliance.
You use that specifically for little fires.
Small fires where we can't get access.
-There's only two of you on board.
-How often are you called out?
-This particular vehicle, up to six times a day
-depending on how hot the weather is.
People are used to seeing much larger appliances. What reaction do you get with this one?
People are a bit surprised to see us sometimes.
Also, it hasn't got a large presence on the road
so a lot of drivers don't see us behind them.
You have to be aware and drive accordingly.
For example, if you've been called to a small fire
and it's bigger than you've got water for, you call in the others?
We have to do a risk assessment. We have to stand back.
There's a lot of moral pressure on us sometimes. But we have to stand back and ask for assistance.
Bet you don't like standing back! Don't stand back today.
It's going to be really noisy. I'll get out of the way of this.
Jamie, turn on the generator, and you do the business.
-He's going to put the fire out.
-On you go.
I actually had my car bonnet, outside my house,
and they had to drag the hose over the bonnet of my car to get to a neighbour's fire.
You can't complain when your bonnet's scraped up. It's their job.
Moving on, we've got another one from Mark. Interesting, this. The moss thief.
It's very strange. We had a call reporting a suspicious male
hanging around a forest area with lots of cardboard boxes full of moss.
So we sent a unit out to the scene.
They stop-checked this guy, turns out to be a homeless male,
but he's got previous for stealing moss from this forestry area
and trying to sell it to a local garden centre.
It appears to be what he was trying to do today.
Thanks, Mark. I didn't even know that moss collection or stealing was a crime!
Turns out it was.
I'm just trying to give you a general view of the different calls they get here.
We'll head over to the forensic department here.
We're going to have a word with Jenna about a bomb hoax.
But how they use forensics to try and find out who that is. Hello.
-Tell us about this bomb hoax.
Basically, someone's phoned in and recorded the fact
there's a bomb at the courts.
So CSI have been requested to attend the phone box where the call came from.
After you get the call, you check it out, realise it's a hoax
then send CSI out there.
The police officers will send units to the courts and to the phone box.
It was cordoned off, ready for CSI attendance.
OK. What can CSI do?
How can you... What's forensics going to be able to do with an empty phone box?
The phone box, obviously you leave traces behind.
When you use a phone, you leave DNA on the ear-piece and the mouth-piece as well.
And you've used your hands to open the doors
and you'll use your hand again to open the door to leave.
You leave fingerprints.
Thing is with a phone box, hundreds of people use it.
-There'll be loads of DNA and loads of fingerprints.
-We'll just take all the fingerprints that we can.
-And the DNA.
Then match it against known criminals.
-It'll go... They'll send all the...
-All the information they've got.
Yes, they'll go through the databases and see what we've got.
See if they've got someone previous they can match up to. It's like proper CSI on TV.
Moving on. Sea rescues don't finish when all the crew are out of the water.
Righting and recovering a yacht can be just as dangerous.
An evening's yacht racing in Poole Harbour
has ended up with an overturned yacht and three people rescued from the water.
Lucky for them, the RNLI lifeboat crew were already out in the harbour on a training exercise.
Within a couple of minutes, they're within reach of the yacht.
Her crew are safe, but this is all about saving the overturned boat.
This stretch of water is popular with leisure craft.
Left where it is, the boat would be a hazard to other vessels.
When we arrived on scene,
the yacht was upside-down, so the hull was exposed.
The kit was exposed.
The sails were clearly up.
The yacht was stuck in this semi-capsized position.
The Ragamuffin's captain, Peter Chaldecott, was completely taken by surprise
when a freak gust of wind hit the three leading yachts.
When the gust hit us, we had two boats just to windward of us.
We saw the gust hit the boat alongside us
just a moment before it struck our boat.
So we were prepared for when the gust hit us
because we saw this boat take off in alarming fashion
and we thought he was going to go over.
Before we knew it, we let everything go, we were ready for the gust,
and then it hit our boat and in an instant it rounded up through 90 degrees
and fell over, basically.
It was just like someone pulling the rope from under your feet.
One minute upright, the next minute in the water.
Matt, can you get a GV line off the big boat?
Usually, it only needs one person to right an upturned vessel of this size.
But in shallow water and in stormy weather like this,
Rob and his team faced a much harder challenge.
The wind conditions were making any re-righting procedure very awkward.
A very slippery hull.
The water depth was only one to two metres,
so her mass was actually stuck on the bottom.
It made any initial re-right manoeuvre very difficult.
The mast is well and truly stuck in the mud.
And joy, JK?
We'd got three or four crew members on top of the upturned hull,
hanging on to each other to try and get the boat over.
But it was stuck quite considerably.
The safety launch has got a tow line attached to the bow of the Ragamuffin.
If they try and move the yacht away from the current,
it might make it easier for the crew to lift.
Quickly - we're losing grip!
My arms are getting tired.
She's moving gently.
Keep going, keep going!
You need to get as much weight onto the underside of the hull as possible to tip her over.
She's coming over now, boys.
That'll lift the mast, hopefully.
As soon as the mast had lifted off the seabed,
the inshore lifeboat came, grabbed the mast as it came out of the water
and she flicked straight over.
It's a welcome sight for Peter, watching from the lifeboat.
When we saw the boat coming upright,
and it was relatively undamaged,
it was a great relief to us all.
Though the Ragamuffin is now upright,
she's still very low and sinking fast.
During the tow, it became clear that the vessel was taking on a lot of water.
So we requested the all-weather lifeboat to come alongside
and they rigged up the salvage pump, a high volume water pump,
and we tried to pump as much water off as possible.
Buoyant once more, she can be towed safely to shore by the lifeboat.
The Yacht Club and the Race Fleet are looking at ways to improve crew safety.
They're interested in making self-recovery of boats easier.
I've been speaking to somebody about the scam with the elderly man.
Somebody came to his house wanting him to give money.
They're still waiting. They haven't turned up.
Interesting, we were talking about... Come over here for a second.
We were talking about different things. Footprints from scenes of crime, spit - DNA, fingerprints.
What other things can you take from scenes of crime?
Glass samples. If somebody breaks in through a smashed window,
and there's smashed glass there,
we can take samples of the smashed glass and if anyone gets arrested,
we can do hair combings and if there's any glass, we can match the two.
-Fascinating, those very fine particles.
That you don't know are there.
I have to apologise. Earlier I said, when talking about CSI, it was like real CSI on telly.
-The stuff on the telly isn't real.
-And this is.
-This is real.
-This is Real Rescues.
-This is Real Rescues
with real CSI and real people doing amazing jobs.
-More Real Rescues soon. See you then. Bye for today!
Subtitles by Red Bee Media Ltd