Episode 17 Real Rescues


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Episode 17

Nick Knowles and Louise Minchin present events from the work of the emergency services. A family is trapped on rocks and desperate for rescue, but they do not know to call 999.


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Today, the moment a trapped horse becomes a deadly kicking machine.

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-SHE WHINNIES UNHAPPILY

-Don't pull, don't pull.

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Jinx is in danger of drowning in the ditch.

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She's doing everything in her power to fight her way out.

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A Polish family cut off by the tide.

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They've been stranded on rocks for six hours

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as they don't know to dial 999. The lifeboat has to navigate

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over huge underwater rocks to get to them.

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Hello and welcome. Today we're at the ambulance-control centre

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near Winchester. When people are hurt, scared

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and in need of medical attention, this is where their call is answered

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and the rescue work can begin.

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Shall we find out what's happening today? It's a bit busy over there.

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Can we come through? Don't want to get in anyone's way.

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Thank you. We're going to have a word with Julie first,

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if she's free, and she is because she hasn't got her headset on.

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-I'm free.

-Dog-bites today, for some reason.

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Yeah, lots more than we normally have in such a short space of time.

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One incident was three people bitten by two dogs,

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and then another lady bitten by two dogs.

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So unusual to have it all on one day, really.

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-It's weird how things go in spates, isn't it?

-It's really strange.

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-We haven't had any for ages.

-So ambulances to both, presumably?

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-Ambulances to both, police to one.

-All right.

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On one of them the dog was still loose,

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so we had to get police to secure the dog.

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So police out looking for one dog.

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Isn't it funny how it comes in batches? Louise.

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Trapped in a ditch, Jinx, a retired racehorse,

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has been struggling for nearly four hours.

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Rescuing this tired and scared horse, weighing 600 kilos,

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was going to take at least 16 fire crew and a brave vet.

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Animal-rescue specialist Jim Green has been called out

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to a trapped horse.

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It's a distressing sight. Nine- year-old Jinx is stuck in a ditch.

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This is a much-loved mare as well as a valuable former racehorse.

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But now most of her body is under water.

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She can't do anything to free herself.

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OTHER HORSES WHINNY NERVOUSLY

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A local fire crew are already on the scene,

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but any rescue attempt would be dangerous

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without Jim's expert knowledge.

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She's in quite a bit of shock.

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Yeah.

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Jinx's owner, Wendy, found her like this

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as she made her daily check.

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'She looked very tired, and very sort of broken, if you like.'

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She knew she wasn't going to be able to get out on her own.

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I immediately knew at that point that, if we hadn't seen her,

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by the next morning she would have drowned.

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They can't make any attempt to rescue her until she's sedated by the vet.

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It would be too dangerous for the fire crews.

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Wendy gets straight on to her.

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I've got the fire brigade here and animal rescue,

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and obviously I'd like you to come. She's in quite a bit of shock,

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exhausted. So where are you now?

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As they wait for the vet, Jim and his team prepare the equipment

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they'll need to pull Jinx free.

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If we can get all the rescue kit here we've got on that truck,

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we'll probably put it over here so that we've got a clear route out

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when we do take her out. We need to be able to control her,

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and if we're in there working, as soon as we put strops around her,

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that will stimulate her a lot.

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Yeah. Let's see if she'll stay like that till the vet gets here,

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because I don't want anyone to get hurt.

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It's a mystery why Jinx has ended up like this.

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She knows the field well.

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On and off, she's been in that field for two and a half years.

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Who knows why she fell in the ditch?

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It's a bit like going up and down your stairs every day,

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then one day you trip.

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Jim will be in charge of coordinating this rescue attempt.

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The plan I had in my head was for a fairly simple extrication,

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pulling the horse out. Anyone can pull a horse out.

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But the way you pull it out is important, because you don't want to damage the animal.

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Vet Francesca Caporelli has arrived. Jim briefs her.

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So what I'd like to do is to sedate, um, heavily,

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so that we can then do all our procedures,

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get her out, and once she's in a place of safety,

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then we can let her come round.

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Jim's priority must be the safety of his crew.

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Firefighters going in to do the best they can

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may cause a sequence of events that would lead to them getting very badly injured by hooves,

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by being crushed, being struck in some way, perhaps by the head,

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and so that environment is far too dangerous

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without the correct control measures.

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I reckon if you can give us half an hour

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-of really good...

-OK.

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So on a scale of one to ten, with ten being anaesthetised,

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we're looking about eight or nine.

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As Francesca prepares the sedative, the animal-rescue team

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start to lay the inflatable platform for her to work on.

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OK, nice and gently. Rescue path, spine tight,

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so we can get the vet in there. Nice and gently, fellas.

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HORSE WHINNIES

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Good girl. Good girl. OK, I want you to go in behind Fran,

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just get hold of that and make sure that she's safe.

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Injecting a 600-kilo distressed horse from a floating platform

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will require plenty of skill and nerve.

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A fire officer is ready to pull Francesca out of the danger zone.

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She's going to try to get close enough to inject into a vein.

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Right, Fran. Out we go.

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-All right.

-SHE WHINNIES UNHAPPILY

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Don't pull. Don't pull. OK. Don't pull on her.

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Don't pull on her. Everyone just keep back over here.

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We don't want to pull her by the head,

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because she will have an opposition reflex to that.

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She will really baulk at that.

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And Jinx is having none of it. To her, the rescue crew

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are a potential threat. Francesca will have to inject into the muscle,

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which requires less accuracy.

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Steady, girl. Steady, girl.

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Steady, girl.

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Steady, girl. Give her a little bit.

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Steady, girl.

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Right. She's as...

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She's as lively as a lively thing.

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If they can't sedate her soon, her chances of rescue and survival are slim.

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This stricken horse is a deadly kicking machine,

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and it's too dangerous to attempt a rescue with her in this state.

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The longer Jinx is in the water, the greater the risk of injury.

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The team will have to change tactics.

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Imagine that! She weighs as much as a small car,

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and somehow they've got to get her out.

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-We'll see how that rescue goes later.

-It was quite upsetting, wasn't it?

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Best move on. The Redcar Rocks sit on the northeast coast of England.

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Do you know it? Here's what they look like from the sea.

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It's a treacherous area with rocks as big as houses.

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The tides are swift and deep, cutting off the beach in moments.

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When Redcar lifeboat were called there to rescue a family of three,

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they needed the Cleveland police helicopter to light the scene.

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This is what they found.

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It's a chilly night in early June at Huntcliff,

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just south of Redcar. In the darkness,

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the Cleveland police helicopter uses an infrared camera

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to search the base of the cliffs looking for any sign of the family.

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Two lifeboats stand by.

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Then a bright object catches the eye of the camera operator.

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It's a man clambering over the large boulders.

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He's with two others, a woman and a child.

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They've found them.

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This Polish family are tourists, and were cut off by the tide

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after going for a walk. They have a mobile phone,

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but didn't know any emergency numbers.

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They had to get through to an English friend before the alarm could be raised.

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But it's been a long wait. They've been out for over six hours,

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and are only dressed for a summer's day.

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They may have been seen, but they're far from being rescued yet.

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The only way in is from the sea,

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and this is a treacherous stretch of water.

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The police guide the lifeboat crew to the family,

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who are now moving down to the edge of the sea.

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When the tide's in, the water completely covers rocks

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the size of houses. They could do serious damage

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to the hull of a boat.

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That's why the RNLI have brought two.

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The larger Atlantic 75 class is used to convey casualties at speed,

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while the smaller D class is able to get in over the rocks.

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While the family try to keep warm, the lifeboat volunteers move in.

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Two of them, Paul Calvert and Tony Wheater,

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have plunged into the sea in their drysuits.

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They carefully make their way over the hidden rocks.

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Paul's at the front. As well as being an RNLI volunteer,

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he's an ambulance technician, and is keen to get to the family

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to check for any signs of hypothermia.

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He's met by a very thankful mum.

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The smaller lifeboat is brought in as close as possible.

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Paul and Tony put lifejackets on the family.

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They're ready to get down to the waiting boat.

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To help, the police helicopter lights the area.

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One by one, they make their way.

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Once they're all in the boat, it's pushed out to clear water.

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They pull alongside the larger, faster RIB...

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..and the family are transferred, ready to be whisked to safety.

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Mark Reeves here was piloting the smaller of the two RIBs

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that you can see attending there. Difficult situation, that,

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a really difficult stretch of coast to get your boats to the shore.

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Yeah, really difficult. The size of the rocks

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and the location, and with the tide, it's such treacherous...

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That's why we do a lot of training in that area,

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to make sure we can get there in any situation that's called on.

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I have to ask you, that Polish family... What were they doing,

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-stuck on the rocks?

-As far as we're aware,

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they went for a walk underneath the cliffs,

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not aware of the tide or the oncoming conditions or anything.

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And they were a long time out there. How cold were they?

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They were shivering, which is the first sign of hypothermia,

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so obviously there'd been a lovely warm day,

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but as night-time approaches, it was getting rather cold.

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-They were dressed for a warm day, not for a chilly night.

-No.

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They'd been there a long time. Did you find out from them why?

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Er, I'm not quite sure why.

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And why didn't they call 999 sooner?

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Apparently they didn't know, so they called a friend at Darlington

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-who then called the 999 services.

-I see. If you come from Poland, you don't necessarily know.

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-I wouldn't know what to dial in Poland. Would you?

-No.

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Well, there you go. We saw two of your guys

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actually just jump out of the boat,

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so at that stage they're wading in complete darkness.

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Yes. Uneven conditions, as well.

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The rocks could be two foot, three foot.

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That's why we do a lot of training in and around the rocks

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in conditions... Obviously the police helicopter with the -

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Isn't there a danger you would drop down a hole

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-or walk into a boulder?

-There is possibilities of that,

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so like I say, that's why we do it with all the right gear.

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It's an amazing job you do. You're a former fisherman

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-that's moved into the lifeboats afterwards.

-Yes. I am, yeah.

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It's a good job? You enjoy what you do?

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Yeah. I love what I do. I enjoy giving a little bit back.

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Do you know, to be fair, they're not the first ones to get stuck there.

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35 families in ten years have got stuck on that particular...

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-Looks like you're going to be busy for a while.

-Looks like it.

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And a lot of people pleased that you're around. Thanks for coming in to chat to us.

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If you ask anyone here in this ambulance-control room,

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they'll have their own tale of a nuisance caller. Matt's had a few.

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-Er, yeah.

-What particular one stands out?

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A man called you who was having trouble with golden syrup.

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Yeah. I took an unusual call in the early hours of the morning.

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He claimed his drink had been spiked,

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and he'd gone home and covered himself head to toe in syrup.

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We tried to calm him down, explained we can't send an ambulance

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-for treacle...

-Treatment yes, treacle no.

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Yes, pretty much. There was nothing wrong with him.

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He was just in a bit of a tizz.

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We calmed him down and advised him that we can't send an ambulance,

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and he said, "OK, I'll be stuck till morning, but I'll go to bed and sort it out myself."

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Very sensible advice, but not necessarily a call you need to take.

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No. His shower was broken, so he thought we could help with that.

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-Fair enough!

-Unfortunately not.

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I thought I'd bring you over here, because Hollie has a similar thing.

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-You ask anyone if they've had a hoax-call experience...

-Yeah.

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-Almost everybody has.

-They have.

-Give us an example of one of yours.

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Quite recently a guy phoned up saying his friend wasn't breathing

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and wasn't awake, so we did CPR over the phone.

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-Obviously we take this very seriously.

-Of course, yeah.

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And he presumably was doing CPR, and the crew got there,

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and it turned out to all be a hoax and he was making it up.

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He was the only one there. There was no-one in trouble.

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-The crew arrived to help him...

-Yeah.

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But he's responding to you on the phone as if he's doing CPR.

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Exactly. He's pretending to do CPR over the phone,

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and the crew got there and noticed it,

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and usually we send the police out to deal with it from there.

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Quite right too, although you have to wonder about the mental state

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of people who do this kind of thing. Almost everyone you talk to

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-has got a story.

-Absolutely. Let's continue with the survey.

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You have one, Julian, about a man who called,

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worried about a pigeon, and they phoned you.

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Yes. A chap had arrived home in his car.

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He spoke to one of our call-takers, and I was listening to the call.

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He'd arrived home in his car, and was concerned,

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phoned 999, because there was a distressed pigeon on the driveway.

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I can understand he was distressed, but he didn't need to call you!

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We considered alerting the Autumnwatch team,

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but in the end we decided to advise RSPCA.

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-Autumnwatch were probably a bit busy as well.

-Possibly.

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Thank you. Later in the programme,

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we'll see how much trouble and expense these kinds of calls cause,

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and play you a call that sparked a four-and-a-half-hour stand-off

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involving 30 police officers.

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A very serious hoax call. Also still to come,

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a young cyclist has crashed into a stationary car.

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He can't move his arms or legs and has no idea where he is.

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You remember what, darling?

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It's all right. Don't worry about anything. You're fine.

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Going to chat to you now about community responders.

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We've talked about them a few times, and a community or first responder

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is somebody who gets to an accident first.

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Matt here is one of those people. Community, first responder,

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-or the same thing?

-They are.

-How does it work?

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Anyone can do it, get trained up, get given a kit

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and a phone pager, and get sent out to local emergencies in their area.

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We're not talking about anybody in the ambulance service.

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-Anybody can do it.

-Absolutely.

-You can be a shop assistant

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-or a garage technician or whatever.

-Anybody can apply to do it,

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-do the training and -

-Give us an example of something

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you've attended where, because you were local, it made a difference.

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I got sent to somebody that had fallen

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and put his hand through a window, but it was a fire window

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-with the grated metal in it.

-With the little lines through it.

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He had a severe finger injury. I was really concerned, when I got there,

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he might lose the finger. So what I did basically was bandage him up.

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Loss of blood's a difficulty there, and having somebody who knows...

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We were talking about how you stem a heavy blood flow, as well.

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Absolutely. I bandaged it up, held the finger in place

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and elevated it. Also put him on some oxygen, as well,

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stop him going into shock. Helped the ambulance crew

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get him into the ambulance and take him to hospital.

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-Do you ever get to find out how these things have gone?

-This time,

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I was out shopping a few weeks later and he came up to me,

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shook my hand, thanked me for everything I did,

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-and they'd saved the finger.

-They sewed it back on?

-Yeah.

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It's nice to find out. Interesting point, though, isn't it?

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If you would like to become a community responder,

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and you can do that so you are available for your local community,

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just contact your local ambulance service and they'll tell you how,

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or look up on their website. You could really help someone,

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save someone's life, which would be a cool thing to do.

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Earlier on we saw vet Francesca showing a lot of nerve

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as she tried to sedate a very agitated horse.

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Jinx is trapped in a deep ditch. It's very upsetting, this.

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Only her head and neck are free,

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and there's no way of getting her out unless she's tranquillised.

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Back at the ditch, the rescuers are having to rethink their rescue plan.

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It's proving very difficult to get an intravenous injection into Jinx.

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FRANCESCA SPEAKS

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They say she's been trying for a while.

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-We can try that end.

-Go on. See how deep it is.

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We did consider then whether it would be possible

0:18:360:18:39

to apply the strops and assist it out,

0:18:390:18:42

rather than sedating and then skidding it out.

0:18:420:18:44

So the firefighters were just using their crooks

0:18:440:18:47

to test the bottom of the ditch

0:18:470:18:51

to see whether the horse was sinking in the mud or on a firm surface.

0:18:510:18:56

It's not good news.

0:18:570:18:59

The only way is to pull Jinx out.

0:18:590:19:02

They'll have to have another go at sedating her.

0:19:020:19:05

The problem is that, if you don't sedate,

0:19:050:19:07

-and I'm putting my firefighters in -

-I agree with you.

0:19:070:19:11

-I would prefer that she was -

-Yeah. Let's sedate her.

0:19:110:19:14

-I will try once more.

-OK.

0:19:140:19:16

This could be Jinx's last chance.

0:19:160:19:19

Steady.

0:19:190:19:21

Steady, girl. Steady, girl.

0:19:210:19:23

Steady, girl.

0:19:230:19:26

Steady, girl.

0:19:260:19:27

Steady...

0:19:270:19:29

Steady, girl.

0:19:290:19:31

Wonderful! Well done. Now what we've got to do

0:19:310:19:34

is move out the way, chill out and let it take its effect.

0:19:340:19:38

Because you have access to a lot of muscle in a horse,

0:19:380:19:42

you can inject the sedation anywhere, really.

0:19:420:19:46

So in the neck,

0:19:460:19:48

it's quite easy to just stab the needle quickly

0:19:480:19:51

and just run away.

0:19:510:19:54

'The problem is that you have to wait longer.'

0:19:540:19:56

Slowly the sedative starts to take effect.

0:19:560:19:59

The lip goes right down, the head goes down.

0:19:590:20:03

But the problem is that, if the sedation hasn't taken full effect,

0:20:030:20:07

and we start working, then the horse can be stimulated,

0:20:070:20:11

produces adrenaline, and the adrenaline counteracts that sedative

0:20:110:20:15

and we end up with a lively horse again.

0:20:150:20:17

Jinx is finally quiet enough for Fran to move in

0:20:170:20:20

and get more tranquilliser directly into a vein.

0:20:200:20:23

Within minutes, Jinx is completely out.

0:20:270:20:30

Horse-owner Wendy knows she has to remain calm,

0:20:320:20:35

but it's not easy.

0:20:350:20:37

As much as you want her to get out of the ditch quickly,

0:20:370:20:40

it is about being patient

0:20:400:20:43

and waiting until the next step can be taken.

0:20:430:20:47

Let's all go and I'll show you the back.

0:20:470:20:49

It's now safe for the fire crews to move in close.

0:20:490:20:53

Pete and Jason start putting the wide canvas straps,

0:20:530:20:58

called strops, in place.

0:20:580:21:00

Right. Here we go. We're nearly there.

0:21:010:21:04

We're over here. Crook, please.

0:21:040:21:06

-Push it up one more time like you did just then.

-Lovely. Right, OK.

0:21:070:21:11

You at spine, are you? That's it. Don't pull it round its leg.

0:21:110:21:14

Francesca keeps a careful eye on Jinx

0:21:140:21:17

for any signs that the sedative is wearing off.

0:21:170:21:20

-Steady, girl.

-It's just the head. It's going back down.

0:21:200:21:24

HORSE MOANS

0:21:240:21:27

Listen in. She's coming round now, so we're going to top her up, OK?

0:21:290:21:34

Steady, girl. Good girl.

0:21:350:21:38

With Jinx safely immobilised, they can make the final adjustments

0:21:390:21:43

to the strops, and move on to the next stage of the rescue.

0:21:430:21:47

Everyone gather round, and we'll explain what's going to happen.

0:21:500:21:54

Rather than pull, stop, pull, stop,

0:21:540:21:56

try and keep going in one movement.

0:21:560:21:59

Once we're out, we'll take her round over there.

0:21:590:22:01

We want as many people as we can muster on that one.

0:22:010:22:05

OK, everyone. All right. Just start easing it that way.

0:22:050:22:09

It's like a massive tug-of-war, with 11 firefighters

0:22:130:22:17

taking on 600 kilos of sedated horse.

0:22:170:22:20

Go on, boys. Keep pulling.

0:22:210:22:23

They also have a strop around her hindquarters

0:22:230:22:26

to make sure her back legs slide easily onto the pathway.

0:22:260:22:29

Jinx is finally on dry land.

0:22:330:22:36

The fire crew who pulled her out can now be stood down.

0:22:360:22:39

But because of the heavy sedation,

0:22:390:22:42

it's impossible to tell yet whether she's injured

0:22:420:22:45

or too traumatised to ever get over this.

0:22:450:22:48

We'll be back in a few minutes to see what happens

0:22:480:22:51

when Jinx comes round.

0:22:510:22:53

It's a sunny afternoon. 12-year-old Jack has crashed on his bike.

0:22:530:22:57

He's hit a car with such speed that he's knocked himself out.

0:22:570:23:00

Dr Paul Rees, a critical-care specialist from the BASICS charity,

0:23:000:23:04

is on his way.

0:23:040:23:06

SIREN WAILS

0:23:060:23:08

I've been called out to a road accident,

0:23:090:23:12

car versus a 12-year-old cyclist.

0:23:120:23:14

We don't have any details of injuries.

0:23:140:23:16

There's an ambulance crew a couple of minutes away.

0:23:160:23:19

Because there's potential for serious injury, we're going to go and have a look as well.

0:23:190:23:24

He finds Jack lying in the middle of the crossroads and groaning in pain.

0:23:270:23:32

-Agh! I don't know what happened!

-All right. Don't worry.

0:23:320:23:35

An ambulance crew is already with him,

0:23:350:23:38

and police have cordoned off the accident site.

0:23:380:23:41

Jack's bike has left quite a dent in the car.

0:23:410:23:43

The collision was at speed.

0:23:430:23:45

He's come down the hill on his pushbike,

0:23:450:23:48

and a car has come across here, and he can't remember what happened.

0:23:480:23:52

His main problem seems to be his right shoulder.

0:23:520:23:55

-He's saying he can't lift his head.

-We don't want him to move anyway.

0:23:550:23:59

No, but he's panicking because he can't.

0:23:590:24:02

You're Dad, are you? Dr Rees...

0:24:020:24:04

Jack's dad Paul drove straight to the scene

0:24:040:24:07

when he heard the terrible news that his son had been in an accident.

0:24:070:24:10

As I drove over the brow of the hill, I could just see blue lights

0:24:120:24:15

and the road all cordoned off. It's quite, er...quite distressing.

0:24:150:24:19

You don't know what you'll find when you get there. And Jack's laid in the middle of the road.

0:24:190:24:24

'He couldn't remember what had happened,

0:24:240:24:26

'couldn't move his arms and legs, and seemed very scared.'

0:24:260:24:29

Obviously quite upsetting to see him in that condition.

0:24:290:24:33

Jack seems to be in a state of shock and confusion.

0:24:330:24:37

Tell me what hurts.

0:24:370:24:39

-What hurts you now?

-My neck.

-Is it sore? OK.

0:24:410:24:44

-Is that sore?

-I found a bit of blood but I can't see anything.

0:24:440:24:48

-What happened?

-You just came off your bike, fella.

0:24:480:24:50

How?

0:24:500:24:52

Jack's behaviour is giving Paul serious cause for concern.

0:24:520:24:55

This young man's been cycling down a hill at reasonably high speed,

0:24:550:24:59

and he's been knocked out. He's repeating himself.

0:24:590:25:02

Doesn't remember what happened. He's had a bump on the head.

0:25:020:25:06

He's probably got other fractures as well, so we're immobilising him.

0:25:060:25:10

Jack has obviously received quite a knock to his head,

0:25:100:25:14

but they need to keep him calm and as still as possible

0:25:140:25:17

so they can secure his neck.

0:25:170:25:19

This doctor's going to give you some nice...

0:25:190:25:22

Can we just cut that away?

0:25:220:25:24

Jack's amnesia is quite severe.

0:25:240:25:27

You remember what, darling?

0:25:300:25:32

Don't worry about anything. You're fine.

0:25:350:25:37

-I

-can't remember much further than that!

0:25:370:25:40

Jack was very confused and didn't understand where he was,

0:25:400:25:44

how he'd got there, and he had no recollection of the accident

0:25:440:25:47

or any considerable time before the accident, even.

0:25:470:25:51

It was a very hot day, as well. The sun was beating down on his eyes,

0:25:510:25:54

confusing him even more. He was in quite a lot of distress.

0:25:540:25:57

From a parent's point of view, it makes you feel very helpless.

0:25:570:26:01

The main worry here is what's causing this confusion

0:26:010:26:04

and agitation. Could be some damage to the brain.

0:26:040:26:06

That could be contusions, bruising of the brain tissue

0:26:060:26:10

suffered in the accident, or, possibly more sinister,

0:26:100:26:13

a bleed within the brain tissue.

0:26:130:26:15

We need a close eye on the patient's conscious level

0:26:150:26:18

over the next few hours, and a scan of the brain

0:26:180:26:20

to make sure there's nothing sinister.

0:26:200:26:23

Open and close your hand for me. Make a fist. Bit tighter than that,

0:26:230:26:27

proper fists. And again. Keep going. Proper fists. Good man.

0:26:270:26:30

Paul gives Jack some morphine to ease his discomfort.

0:26:300:26:34

That should take the pain away.

0:26:340:26:36

Might make him a bit sleepy,

0:26:360:26:38

so if he wants to have a doze, that's fine.

0:26:380:26:41

Soothing Jack's pain and agitation makes it easier for Paul to fully check him over

0:26:410:26:45

for any broken bones or internal injuries.

0:26:450:26:48

Take a big deep breath in for me. Good man. And again.

0:26:480:26:51

Good boy. OK. I'm going to have a feel of your tummy. Is it sore?

0:26:510:26:55

-Doesn't hurt when I touch you there?

-No.

-Good lad.

0:26:550:26:58

-Is there any pain here at all?

-No.

0:26:580:27:01

'Children are built differently to adults.'

0:27:010:27:03

Their bodies are still developing and their bones are flexible,

0:27:030:27:07

so often they can suffer severe internal injuries

0:27:070:27:10

without having injuries overlying them

0:27:100:27:12

that in an adult would cause fractures,

0:27:120:27:15

so you've got to look carefully for internal injury,

0:27:150:27:18

and we examined him at the scene and monitored his blood pressure

0:27:180:27:21

to establish that this probably wasn't the case.

0:27:210:27:24

The team carefully place Jack onto a scoop stretcher

0:27:240:27:27

so that they can lift him safely into the ambulance.

0:27:270:27:30

We're going to strap you to this special bit of kit,

0:27:300:27:33

give you a onceover at the hospital, given that you've had a big whack

0:27:330:27:36

into the car. OK? You've made a bit of a dent in the car, I think!

0:27:360:27:41

We're going to put a couple of pads next to your head

0:27:410:27:44

so you don't jiggle around.

0:27:440:27:46

Don't know where you are? We'll ask you those questions later.

0:27:480:27:52

There's no outward sign of injury to Jack's head,

0:27:520:27:54

but such is his continued confusion, Paul wants to examine

0:27:540:27:58

exactly how he hit the car.

0:27:580:28:01

He's made a significant dent in that. His bike could have made some of it.

0:28:010:28:05

He's actually managed to pierce the metal there,

0:28:050:28:08

or something involved in the collision has done that. That's a fair whack, isn't it?

0:28:080:28:13

A closer look at the bike allows PC Tony

0:28:130:28:16

to shed more light on what may have happened.

0:28:160:28:19

That mark on the wing is where the tyre struck,

0:28:190:28:21

and the tyre's gone round, and the nut for the wheel pierced the metal.

0:28:210:28:25

-So it's probably more the bike than...

-Thank you for that.

0:28:250:28:28

Despite the bicycle taking the brunt of the impact,

0:28:280:28:31

Paul is still worried about Jack's condition.

0:28:310:28:34

He is confused, so it's important to take him to hospital,

0:28:340:28:37

assess him more thoroughly and give him a scan of the brain if he doesn't settle down quickly.

0:28:370:28:42

Jack is taken to the A&E department at Southampton General Hospital

0:28:470:28:51

with his dad at his side.

0:28:510:28:53

Give him a onceover. There'll be a lot of people around him

0:28:540:28:57

that will just make sure he's OK.

0:28:570:28:59

Jack will have a series of tests and X-rays to check him from top to toe

0:28:590:29:03

for any serious injury.

0:29:030:29:06

Oh, you had me really worried there, Jack!

0:29:070:29:10

You were injured quite badly. Tell me what had happened.

0:29:100:29:13

-I'd come down the hill...

-But what kind of injury had you got?

0:29:130:29:19

-I'd broken my right collar bone.

-Was it painful?

-Very.

0:29:190:29:22

And when you were on the road, you couldn't remember where you were.

0:29:240:29:29

What did it feel like? Was it frightening for you?

0:29:290:29:32

It was very frightening.

0:29:320:29:34

Why? Because you didn't know where you were?

0:29:340:29:37

I didn't know what happened or where I was.

0:29:370:29:41

Oh, goodness me! When Dad turned up, did you feel a bit better?

0:29:410:29:44

Felt a bit better, yeah.

0:29:440:29:46

As a parent, getting that phone call must really stop your heart,

0:29:460:29:51

but you were incredibly calm. How did you keep so calm on the road?

0:29:510:29:55

I didn't think I was that calm, to be fair, but I don't know.

0:29:550:29:58

It's horrible to get that phone call, like you say.

0:29:580:30:01

I just got there as quick as I could.

0:30:010:30:03

-You just deal with it, don't you?

-And a bit strange,

0:30:030:30:06

that he couldn't remember stuff. Was that worrying you?

0:30:060:30:09

It worried me that he'd had a bang on the head.

0:30:090:30:12

To not remember what happened is quite worrying.

0:30:120:30:15

One person who does remember is you, Harvey,

0:30:150:30:17

because you were right behind him. What did you see happen?

0:30:170:30:21

Um, well...

0:30:210:30:22

-Did you see him hit the car?

-No.

0:30:220:30:26

What did you see? Did you see him on the ground?

0:30:260:30:29

Well, I saw him fall to the ground,

0:30:290:30:31

and then...

0:30:310:30:34

-That must have got you a bit worried.

-Yeah.

0:30:340:30:37

And you were really helpful, weren't you?

0:30:370:30:40

You were really sensible. What did you go and do?

0:30:400:30:42

Well, I went to my nanny and granddad's house

0:30:420:30:46

that was just down the road,

0:30:460:30:49

and I went to knock on the door,

0:30:490:30:52

and my granddad came to the door.

0:30:520:30:56

So you did the really clever thing. You went to get help,

0:30:560:30:59

which you needed. Now, what about your friends?

0:30:590:31:02

You're a bit accident prone. What else have you done?

0:31:020:31:04

A few weeks earlier I'd just broken my left wrist.

0:31:040:31:10

You'd just got out of plaster. What do your friends say about you?

0:31:100:31:13

-Do they think you're accident prone?

-Yeah.

0:31:130:31:15

Thank you very much. Do you bounce a bit better than your brother?

0:31:150:31:19

Do you have accidents?

0:31:190:31:21

Well, I only fall to the ground, not...

0:31:210:31:24

That is very clever! Lovely to meet you,

0:31:240:31:28

and I'm glad you're better. Thank you.

0:31:280:31:31

Oh, they're all shy! I bet at home they're, like, "Aagh!"

0:31:310:31:34

And then...

0:31:340:31:36

Back now to Jinx. Actually, before we go to Jinx the horse,

0:31:360:31:40

over here, Lauren, the one with the blonde hair...

0:31:400:31:43

We can't interrupt her. There's something very special going on.

0:31:430:31:46

I only mention it because it's coming to a positive end,

0:31:460:31:49

and we'll let you know what it is later. Pretty exciting!

0:31:490:31:52

Anyway, back to Jinx the horse. She's free from the ditch,

0:31:520:31:55

and the vet needs to check her over. This is the most dangerous time

0:31:550:31:59

for the rescue team. When a horse wakes from a sedative,

0:31:590:32:02

no-one can predict how they'll react.

0:32:020:32:05

Now out of the ditch and in the field,

0:32:050:32:07

Jinx is still under heavy sedation. She's safe from drowning,

0:32:070:32:11

but they still don't know if she has injured herself.

0:32:110:32:14

Will she be able to get up?

0:32:140:32:16

When I saw her being pulled out of the ditch

0:32:160:32:19

and being under sedation,

0:32:190:32:22

and just completely dead to the world, it seemed...

0:32:220:32:25

She wasn't really moving. Her eyes looked awful.

0:32:250:32:28

My worry then was, you know, how is she going to be?

0:32:280:32:33

Vet Francesca gets straight down to assessing her.

0:32:340:32:38

I just checked the legs properly

0:32:380:32:41

for severe fractures, because in that sort of a case,

0:32:410:32:45

there is nothing really that we can do to save the horse.

0:32:450:32:48

Not much reaction, because we've had to give her a huge amount of sedative

0:32:510:32:55

to make it safe for us in that work environment.

0:32:550:32:59

The local fire crews can be stood down.

0:32:590:33:01

Francesca is doing her utmost to bring Jinx around safely.

0:33:020:33:06

I just put a catheter into the vein straight away,

0:33:060:33:10

to have an easy access to a vein,

0:33:100:33:13

and then I started to pass some colloids.

0:33:130:33:15

Colloids are just a particular type of fluids

0:33:150:33:19

that we normally administrate in this sort of cases

0:33:190:33:22

when the blood pressure quite low.

0:33:220:33:25

And suddenly Jinx starts to wake up.

0:33:260:33:29

SHE WHINNIES

0:33:310:33:34

This is a critical moment. If she can't get on her legs,

0:33:340:33:38

her future is bleak.

0:33:380:33:40

Steady, steady.

0:33:430:33:46

Good girl.

0:33:460:33:48

SHE WHINNIES

0:33:480:33:50

Good girl!

0:33:500:33:52

Good girl. Stand. Stand. Stand.

0:33:520:33:56

Although she's understandably wobbly,

0:33:560:33:58

her legs are supporting her and she can walk.

0:33:580:34:01

-Well done, Jim.

-OK!

0:34:010:34:04

Steady, girl. Steady, girl.

0:34:080:34:11

It's straight into a stable and plenty of TLC for Jinx.

0:34:110:34:15

Steady, girl.

0:34:150:34:18

The actual reality of it hits you,

0:34:190:34:21

and if...

0:34:210:34:24

You know, there is no question she would have drowned

0:34:240:34:27

if we hadn't got her out that evening.

0:34:270:34:29

The way the animal rescue and the fire brigade strapped her,

0:34:290:34:34

the vet sedated her,

0:34:340:34:36

she was pulled out of that ditch with no injury to herself...

0:34:360:34:40

It's just amazing, and I can't thank them enough.

0:34:400:34:44

Success at last! Hurray! And a few days later,

0:34:460:34:50

we visited Jinx to see how she was getting on.

0:34:500:34:52

Just days after her ordeal, Jinx is back out in her field,

0:34:570:35:01

enjoying her freedom.

0:35:010:35:03

And yes, it is the same field where she came a cropper,

0:35:050:35:09

but now there's a fence between her and the water.

0:35:090:35:11

Jinx is very well. She was very well that evening,

0:35:120:35:16

and the next day it was as though nothing had happened.

0:35:160:35:20

-JINX WHINNIES

-That's her.

0:35:200:35:22

Amazingly, she has no ill effects whatsoever from the accident.

0:35:240:35:28

'No muscle strains, no marks where the straps were.'

0:35:300:35:34

She wasn't upset or stressed or anything,

0:35:350:35:38

so very, very happy that it's all been fine.

0:35:380:35:42

She's very happy to be in the field,

0:35:440:35:48

and she's relaxed,

0:35:480:35:50

and even, probably, better than she was before.

0:35:500:35:54

We've been talking about nuisance calls to control rooms

0:35:580:36:01

like this one. They waste time and risk lives.

0:36:010:36:04

One hoax call to Merseyside police led to a four-hour armed siege

0:36:040:36:08

involving 30 police officers. Let's hear it.

0:36:080:36:11

Chief Superintendent Dave Lewis is here to talk to us about this.

0:37:250:37:28

Um... A, an idiot, and B, even if they haven't got a gun,

0:37:280:37:32

-you've got to send out armed response to that.

-Absolutely.

0:37:320:37:36

They can't take any chances with a call like that.

0:37:360:37:39

He said there's a gun in the house. There's a person potentially going to use that gun,

0:37:390:37:43

-so we can't take chances.

-You have to send out armed response.

0:37:430:37:47

If anybody comes out with anything concealed in their jacket, Lord knows what will happen.

0:37:470:37:51

The officers are highly trained in dealing with these situations.

0:37:510:37:55

If someone came out and pointed what appeared to be a weapon at them,

0:37:550:37:58

-the consequences can be horrendous.

-In this case, when you got there,

0:37:580:38:02

there wasn't anybody with a weapon. It was just somebody being an idiot.

0:38:020:38:06

-Did you catch up with him?

-We did.

-And?

0:38:060:38:09

-And he got a six-week prison sentence.

-He did?

0:38:090:38:12

-Yeah.

-And his colleague?

-His colleague got a fine,

0:38:120:38:15

and I think they totally justified it.

0:38:150:38:17

That's very serious. You can't mess about with things like this.

0:38:170:38:21

You've broken these nuisance calls down into categories.

0:38:210:38:24

That was a malicious call. The call we're about to hear

0:38:240:38:27

you would call a social-service call. Have a listen.

0:38:270:38:30

778 times, they called! How many hours of police time

0:39:020:39:06

-did they take up?

-Just short of 20 hours' police call time.

0:39:060:39:09

20 hours of police time taken up with something like that!

0:39:090:39:12

That sounds like a mental-health issue.

0:39:120:39:15

We may have a lonely person at the end of the telephone there.

0:39:150:39:18

They don't ring 999. They ring the non-emergency number.

0:39:180:39:21

But that still takes call-handler time away.

0:39:210:39:24

-They just want someone to talk to.

-You need another number

0:39:240:39:27

for people to call up and have a chat. If you take up police time,

0:39:270:39:31

-you may put people at risk.

-That call-handler could have been handling an emergency call.

0:39:310:39:36

They do care about that individual. He's well known to us.

0:39:360:39:39

You can hear that. You can hear the caller's concern.

0:39:390:39:42

And when you mention it, they say, "Well, we do worry about him,

0:39:420:39:46

and we want to make sure he's OK," but we can't really afford him

0:39:460:39:50

-to be on the emergency system.

-The person making the next call

0:39:500:39:53

we're about to hear is clearly ignorant

0:39:530:39:56

of what 999 calls should be used for.

0:39:560:39:58

You can make up your own mind, but we're calling them dopey calls.

0:39:580:40:03

Why would anybody call 999 about getting paint on a handbag?

0:40:440:40:49

I'll be honest with you - because they're daft.

0:40:490:40:52

-Is that the reason?

-Absolutely.

0:40:520:40:54

Why these people think the police are going to solve that problem is beyond me at times.

0:40:540:40:59

Some people need to get a bit of a life-check, really,

0:40:590:41:01

and consider what they're doing when they're ringing us.

0:41:010:41:04

When people... Whatever way you look at these calls,

0:41:040:41:08

whether they're the dopey calls or the mental-health issues

0:41:080:41:12

or the person that we heard at the beginning,

0:41:120:41:15

which is a malicious hoax call,

0:41:150:41:18

how does that affect people who genuinely need

0:41:180:41:21

to have calls answered?

0:41:210:41:23

The simple fact is, it ties up police call-handler time,

0:41:230:41:27

and dealing with calls we shouldn't receive

0:41:270:41:29

stops the real emergency getting through,

0:41:290:41:32

because sometimes all the lines are full

0:41:320:41:34

because we may be dealing with calls we shouldn't be.

0:41:340:41:37

And are you actively going after these people,

0:41:370:41:40

-especially the malicious ones?

-Absolutely.

0:41:400:41:43

I appreciate some people don't understand the system

0:41:430:41:46

and genuinely need some help, and we'll provide it when we can

0:41:460:41:49

even though it's come to the wrong number,

0:41:490:41:51

but we will prosecute those who deserve it,

0:41:510:41:54

and, like that first caller, they may spend time in prison.

0:41:540:41:57

Well, there you go. You need to bear that in mind

0:41:570:42:00

next time you think it might be funny to ring 999

0:42:000:42:04

and have a laugh. They will come after you, and they will prosecute.

0:42:040:42:07

Thank you for coming and chatting to us. Louise.

0:42:070:42:10

Earlier you said something exciting was happening. It was!

0:42:100:42:13

Congratulations to Lauren. A little baby was born

0:42:130:42:17

while we were doing the programme, and you were there. What happened?

0:42:170:42:21

The call came in. The gentleman said his wife was having a baby,

0:42:210:42:26

-then eight minutes later it arrived.

-Eight minutes!

0:42:260:42:29

-That's absolutely crazy.

-Yeah.

-They were OK, were they?

0:42:290:42:33

-Everything was fine?

-Yeah. Very, very calm,

0:42:330:42:36

-and second baby...

-And second baby that was born

0:42:360:42:40

-to a call-taker here. Is that right?

-That's correct.

-Amazing!

0:42:400:42:43

Same family? Had two children born via the telephones here?

0:42:430:42:47

-Yes, that's right.

-Was it a boy or a girl?

-A girl.

0:42:470:42:50

-Oh, congratulations!

-Will they call it Lauren?

0:42:500:42:53

-No, unfortunately.

-More Real Rescues soon.

-Bye bye.

0:42:530:42:57

Subtitles by Red Bee Media Ltd

0:43:000:43:04

E-mail [email protected]

0:43:040:43:08

.

0:43:080:43:08

Nick Knowles and Louise Minchin present dramatic events from the day-to-day work of the emergency services, going behind the scenes at one of Britain's biggest police control centres.

A foreign family is trapped on rocks and desperate for rescue, but they do not know about calling 999. And the rescue of Jinx the horse from a flooded ditch proves dangerous for the team.