Episode 4 Real Rescues


Episode 4

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Today on Real Rescues, the dramatic 999 call

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from a woman returning home to find burglars walking out of her front door

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with a television and jewellery.

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And the diver who follows all the safety rules

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but still ends up fighting for his life.

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He came round to our left-hand side,

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then drifted away, shook his head

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and went face down.

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Hello. Welcome to Real Rescues from this police centre near Southampton.

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This is where 999 calls come in.

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They deal with emergency calls all day, every day.

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They're dealing with one right now.

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They've had a call from a driver whose car is in a precarious position.

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-Angela, are you OK to talk to us?

-Yes.

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Tell us about this driver. Where are they?

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There's a road that runs along the top of this cliff.

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They've been driving along

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and we've had a call from the gentleman to say the car has spun out of control

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and he's come off onto the top of the cliff.

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We can't actually see it quite on this yet.

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No, but we know he's at the top here somewhere.

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-How far is that drop? It looks like a sheer edge.

-It is, yeah.

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They say they're at a 45-degree angle already.

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You're looking at over 150-foot-drop down.

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So that's really high priority. People are on their way?

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-They're on scene, so we're waiting for an update.

-We'll get one later. Thank you.

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Scuba diving has its risks, but if you're experienced and follow the rules,

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you should be safe. I say "should" because it's not an exact science.

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One diver did everything by the book

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but still ended up in grave danger.

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Coastguard helicopter rescue one-zero-six is being scrambled from its base in Portland.

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A scuba diver is in trouble.

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Captain Mike Rowton prepares to take off.

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His co-pilot is Glenn Stacey.

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In the back are winch operator Steve Larson and winchman Buck Rogers.

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The team head east.

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At the moment, coastguard control only have the barest details

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from the diving boat Sha-King.

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As the helicopter heads out, the crew are unaware of the scale of the emergency unfolding out at sea.

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Diver Jeff has just completed a text-book dive to a wreck with his buddy, Steve.

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'I swam over to him,'

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Jeff came round to my left-hand side

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then drifted away, shook his head and then went face down.

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By the time we got him to the boat, he was as stiff as a board. Really stiff.

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We had a hell of a job to get him onto the boat.

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The skipper of the Sha-King sent the mayday and is doing all he can

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to keep the coastguard informed of what's happening.

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It's sounding like a very severe attack of the bends, or decompression sickness,

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where dissolved gases form bubbles in the bloodstream.

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It can be fatal. Every minute is vital.

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Coastguard Control pass on crucial details to the crew

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so that no time is wasted identifying the boat.

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They've found the boat. Steve speaks to the captain to get it into the safest position for Buck's descent.

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Jeff is lying on deck, his body rigid.

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He's drifting in and out of consciousness.

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His dive buddy has done more than just get him onto the boat.

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He's also put his life-saving training into practice.

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We'll hear in a while how Steve kept Jeff alive.

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The first rule in a fire is make a speedy exit

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then you can dial 999.

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All well and good if you're fit and have a clear way out.

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But for the elderly or infirm, it may not be so easy.

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In this incident in sheltered flats, not everybody has escaped

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and one man is missing.

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A summer evening in Southampton. An emergency call has come in

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and Green Watch are on their way.

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We've been called to a fire. I don't know the severity.

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-Go right here.

-Have we got an ETA?

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It's a sheltered housing block. Flames are ripping through a first-floor flat.

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A crew from Hightown Fire Station is already on the scene.

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Watch manager Sean Foster is updated by Adrian Butt,

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the incident commander.

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-Is the corridor smoke-logged?

-Not yet.

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Has anyone done a recce evacuation?

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I've done a recce only of that corridor to see where the fire is.

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Fire-fighters have to go to tackle the fire head on.

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Some of the elderly residents are already out.

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Others, who find it harder to move, have been told to stay in their flats

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and shut the doors.

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But they're frightened. The crews need to get on top of the fire fast.

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Alarming news has come in. The owner of the flat on fire can't be found.

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He could still be in there.

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I'd get another crew in there straightaway.

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'When we arrive at an incident and we know'

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or we believe there are persons trapped or it's reported,

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obviously it's a priority to send breathing apparatus crews into the building

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to carry out any rescue.

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Time is critical.

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Possible person is reported. I'm going to find out now

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to see if anyone is in there.

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With no time to lose, Adrian Cobb and Liam Barry go in

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as backup to two fire-fighters already inside.

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When you're in there, find the services. Isolate everything.

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The man could be lying unconscious on the floor.

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One team will go into the thick black smoke to try and find him.

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The other team will work hard, beating back the flames.

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Our priority is obviously to rescue the casualty

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but also fight the fire.

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We can't leave the fire undetected as we must consider the safety of our personnel.

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So we will always fight the fire and carry out rescue simultaneously with our crews.

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It's an unpredictable situation.

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The fire alarm is not helping anyone now.

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In fact, it could be a danger for the fire crews.

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We need to get the alarm silenced as well.

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If a DSU goes off, you won't hear it.

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Worn by the fire-fighters inside,

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a DSU is a distress signal unit.

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If they stop moving, an alarm will sound, alerting the crews outside.

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Extra help from all emergency services has arrived,

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but thankfully a radio message from the teams inside

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suggests it won't be needed.

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Whole flat searched. No casualties found.

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Right. Lovely.

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There's no-one in the flat and the fire is under control.

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So unfortunately we've got to find the occupant of the flat

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and break the bad news.

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So that's my next task, I'm afraid.

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We've got the details of the chap that owns the flat and the next of kin.

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While Sean starts a search for the owner...

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'It's to get a message to the occupier who's not here that his flat is gutted.'

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..a powerful fan it taken up to clear the smoke-logged corridors.

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With the fire now out, the teams who faced it will shed their breathing apparatus.

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Very smoky. A little bit warm.

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The smoke level is down to about waist height.

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It did clear once we'd sorted out the rest of the fire

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and opened the windows a bit.

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But quite smoky.

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Looks like it started in the kitchen.

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The fridge was well alight when we went in there.

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So possibly... Definitely the kitchen.

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There's some good news round the back of the building.

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The owner of the flat has been found unharmed.

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He'd escaped when the fire alarm went off.

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Obviously this is a huge relief to us and everyone on the fire ground.

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The last thing we want to do is be pulling people out of the building.

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We'd much sooner people get out of the building, close the door behind them and call us.

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As night draws in, the crew will help residents deal with the aftermath.

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The gentleman will be re-housed tonight. The council will look after him

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and assist with insurance arrangements and things.

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The flat is gutted and there's some smoke damage to the corridors.

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But luckily, nobody has been hurt.

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It's fascinating looking at the screens and watching the motorways.

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We'll come back to this area later to talk about animals and motorways.

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But before we do, I'll have a chat to Sarah.

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-I'll grab a chair. OK to talk?

-Yes, fine, yes.

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I won't interrupt if you're on a call.

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A particularly fascinating call one day about criminal damage.

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A blank enough canvas for you to set the scene. What happened?

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I was doing some call taking and somebody called 999.

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It was a female who wanted to report that she'd been the victim of criminal damage.

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She was very hesitant to give details

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and I had to ask a lot of questions to get information out of her.

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I managed to establish that her car had been damaged

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and that the damage was ongoing at the time I was speaking to her.

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-You could hear it?

-This was what was funny.

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In the background as I was speaking to her, I could hear a noise -

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every few seconds a very loud bang.

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Then a screeching noise and then a loud bang again.

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I thought, "Something's not right here", and with her hesitancy to tell me details.

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I said, "It's your car that's been damaged. It's happening now." She said, "Yes."

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I said, "OK, do you know who's causing the damage?"

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She said, "Yes." I said, "In what capacity do you know this person?"

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And she said, "I've been having an affair with her husband."

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It turned out that her car was being repeatedly rammed by another vehicle.

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Sorry. I shouldn't laugh. It's very serious.

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And how did you stop this?

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We obviously sent the police round straightaway

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and then it stopped.

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Once they arrived, it ceased.

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Thank you very much. Amazing the calls you get.

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An insight into all kinds of people's lives.

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Earlier we saw coastguard helicopter rescue one-zero-six being scrambled

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from its base in Portland en route to a diver, Jeff, who is seriously ill with suspected bends.

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Jeff had been 32 metres underwater for almost half an hour.

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He surfaced correctly but then collapsed soon after.

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The race is now on to get him off the boat and to hospital.

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The coastguard rescue helicopter has just reached the Sha-King dive boat.

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Unconscious on the deck is diver Jeff.

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His buddy Steve is by his side.

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Without him, Jeff might not have made it this far.

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When we finally got onto the boat, I realised he wasn't breathing.

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So I carried out CPR on him.

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I got his head back, got some air into him and started compressions.

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I was halfway through the second lot of compressions when he took a nice big breath,

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or a nice big sigh, which was quite nice to hear!

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Winchman Buck Rogers is ready to take over.

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Steve lowers the winch.

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Right two. Still go right. Right a further two.

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He hangs out the doorway to guide pilot Mike to the right position.

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Right one. And steady.

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Position good. Steady. Steady. Right one. Contact.

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Steady. Just wait for an anti-hook.

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Anti-hook now.

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They've placed Buck perfectly on the deck. But there's a problem.

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Jeff's fingers have got caught on a cable.

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As the winchman dropped down the side of us, he had a loose line hanging.

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Jeff managed to get his fingers round it somehow

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which locked all around the line.

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Buck was talking to him, trying to get some response from him

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but nothing from him at all.

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It took Buck a bit of strength to take his fingers out of the line.

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Mike's moved the helicopter back in preparation for the winch up.

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Buck is a trained paramedic and confirms Jeff is suffering severe decompression sickness.

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He needs to get him to a recompression chamber as soon as possible.

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He signals for Steve to drop the winch.

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Mike approaches once more under Steve's guidance.

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Back two. Back one.

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Steady. Contact. Steady.

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Buck successfully hooks himself and Jeff onto the wire.

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Steve starts to winch up.

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STEVE DIRECTS PILOT

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Once they're safely onboard, Mike heads for the recompression chamber at Poole.

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Back on the boat, Steve is struggling to take in what's happened.

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It was a text-book dive. We didn't go over on time,

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we did our stops.

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Jeff was just an unlucky lad.

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It just happened for him that day.

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Jeff is still falling into unconsciousness.

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He's complaining of pins and needles in his limbs as well as chest pains.

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Steve gets him on oxygen, while Steve prepares to monitor his heart.

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For safety,

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coastguard volunteers have been sent by Control to clear an area of local park

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for Mike to land the helicopter in.

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It's taken just six minutes to get Jeff from the boat to the landing site.

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Dr Mark Bentley-Smith and an ambulance crew are there,

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to transfer him to the recompression chamber at the hospital.

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..Two, three.

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-Thank you very much.

-OK.

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Thanks to the crew of the coastguard helicopter, Jeff is given the best chance to survive

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his bout of decompression sickness.

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That is something. The coastguard helicopter got Jeff from boat to ambulance in six minutes.

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Jeff and Steve join me here now.

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First question, how are you?

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A lot better, thank you very much!

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-You look a lot better!

-I feel it!

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They're quite something, those coastguard boys.

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Absolutely. They did a wonderful job. I wouldn't be here, otherwise.

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More interestingly, cos he's sat next to you,

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-I noticed you were getting a bit emotional there!

-Yeah!

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-It's quite something to relive.

-It's the first time I've seen that.

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Thing is, you wouldn't be here if it hadn't been for him.

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He literally saved my life. Undoubtedly.

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And the training that he's gone through, that's why I'm here. Simple as that.

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It's interesting sometimes when you go through things like this,

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sometimes the person who's out of it doesn't suffer as much.

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Jeff was quite happy laid there!

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Absolutely!

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He might have been dying, but nevertheless...

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But for you, a very emotional situation. You guys have been dive buddies for a long time.

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Yeah. Not at the time. The training kicks in and you do what you do.

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-You know.

-And looking back on it now?

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Now, yeah, it was an experience. Yes.

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-You're finding this quite difficult now.

-Yeah, I am.

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You were a lot chattier when I first saw you. But that's cos...

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I'll leave you alone for a second. I'll leave you alone.

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I want to introduce you to Dr Desmond McCann.

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Give us an idea. He was pretty ill, wasn't he?

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He was very sick. We were very worried about him.

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Because what I find extraordinary is that they both did the same dive.

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Yet one came up with decompression sickness and the other didn't.

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The problem is that Jeff had a road traffic accident some years ago

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and suffered quite a severe brain injury.

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That changes the structure of the brain in such a way

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that it makes it more liable to damage during decompression illness.

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So it attracts the bubbles, if you like.

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And that unfortunately happened to Jeff this time.

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As we saw, Jeff looked pretty sick when the crew got him into the helicopter.

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Was it really touch and go? Are we over-dramatising it?

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Not at all. He was very unwell.

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He had an arrest on the boat. He stopped breathing on the boat.

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If it wasn't for his buddy, he'd have not started again.

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By the time we got him, he was confused, he was disorientated.

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He had a lot of gas in his head.

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And we had quite a struggle to get him into the chamber

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and down to a depth and get a line in.

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Just do the basics to get him under control.

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But eventually, as the pressure increased in the chamber he became more well

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and a bit more co-operative. But at the beginning, he was fighting us all the way.

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Is it possible for divers who perfectly abide by the rules

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to suffer from decompression sickness, then?

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Yes. Not necessarily as severely as Jeff did, because of his head injury.

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But any diver following the rules, a few per cent of them will develop decompression illness

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because it's a mathematical model.

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It can't take into consideration all the circumstances of any individual.

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So if you're a bit dehydrated or a bit unwell for some other reason,

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the chance of getting decompression illness are much greater.

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The mathematical model won't know what your circumstances are on that day.

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It's an amazing job you do. We're talking and there's a man sat there talking to us

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because you saved his life and there's a man sat next to you

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because you did, because of your training.

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-You're still struggling.

-No, I'm OK. I'm all right.

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So, look... Is he allowed to dive any more?

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-No.

-Are you going to take that advice?

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Absolutely. Foolhardy to do so now.

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That's the second time it's happened to me. The other one was a minor one. This was more serious.

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The first one we put down as being one of those things. This one, no.

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I've had a good run. I've had 22 years of diving, with a lot of good experiences.

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But that's it now. Kick it into touch. Hang up my fins for ever!

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What an amazing bunch of people that looked after you.

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-Hard on you, cos you were dive buddies.

-For a long time. But I won't be kissing him again!

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-One kiss was enough!

-Exactly!

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-One kiss in one lifetime!

-I'm grateful for that!

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-Every cloud has a silver lining!

-Absolutely!

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Gentlemen, it's been a pleasure talking to you.

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Amazing, what you did for your best mate. And what you do for a living, incredible.

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-Thank you very much, everybody.

-Thank you.

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Still to come on Real Rescues.

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Something's running loose on the A3, causing dozens to call 999.

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And two separate emergencies for mother and daughter.

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The strange thing is, they were both caused by the same accident.

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The targeting of planes with laser pens from the ground

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has become a serious issue for pilots.

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They're not illegal, but dangerous in the wrong hands. See this.

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It doesn't look like much, but it is extremely powerful.

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Now, 28 incidents have been reported in the last six months.

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The Hampshire spotter plane was on a recent surveillance job at 2,000 feet

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when it was hit by a powerful green laser like this one.

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Boxer one-zero.

0:20:470:20:49

Can I have a unit to the West Ham leisure park. Basingstoke leisure park.

0:20:510:20:58

We're being repeatedly lasered with a green laser pen.

0:20:580:21:01

Are they in the top car park?

0:21:010:21:04

They're down the opposite end to where the cinemas are, et cetera.

0:21:060:21:10

Yes. We'll give West Ham leisure park security a quick call.

0:21:100:21:14

They'll be able to pin their cameras there. Car park nine.

0:21:140:21:20

Mark, you were on board that plane at that point.

0:21:200:21:23

What's it like when you're up there, it's dark, and a laser is pointed at you?

0:21:230:21:27

As you say, it's dark. The aircraft is very low lighting.

0:21:270:21:30

As soon as the green light comes into the aircraft,

0:21:300:21:33

the whole cabin goes green and it's very difficult to see.

0:21:330:21:36

-It's like a cone effect, is it?

-Yes.

0:21:360:21:38

On the ground, it's just like a pinpoint.

0:21:380:21:41

As the light gets higher and higher into the sky, it forms a cone.

0:21:410:21:45

So when it comes into the aircraft, it lights the whole aircraft up.

0:21:450:21:49

You can see that is powerful anyway,

0:21:490:21:51

but could it actually bring a plane down if a pilot can't see?

0:21:510:21:54

Yes, the pilot can easily get disorientated with the green light, unable to read instruments.

0:21:540:22:00

If a situation was to occur in the aircraft, it could be very dangerous.

0:22:000:22:04

What's interesting about this is you turned your specialist cameras on them. Let's see what happened.

0:22:040:22:10

Stop there. Five persons.

0:22:160:22:18

Walk towards the group. They're in the middle of two cars.

0:22:180:22:21

There's a very large male stood at the back.

0:22:210:22:24

I'm pretty sure it's him, if you can carry out a search on him.

0:22:290:22:33

So you were able to pinpoint him and you got evidence, didn't you?

0:22:350:22:39

When the aircraft was lasered, the camera was turned into the location it was coming from.

0:22:390:22:44

We used the colour camera to get the evidence of the laser

0:22:440:22:47

then switched to thermal image which then revealed where he was.

0:22:470:22:51

What happened to him?

0:22:510:22:53

-Arrested and convicted.

-Right. Which is probably a good thing.

0:22:530:22:58

Do you think people realise when they're on the ground

0:22:580:23:01

how incredibly disorientating it is for the planes?

0:23:010:23:04

No, they think it's a bit of fun.

0:23:040:23:06

They don't appreciate what's going on in the aircraft and how dangerous these things can be.

0:23:060:23:11

They are legal, though, aren't they?

0:23:110:23:13

They are legal, but as you said earlier, they can be potentially dangerous in the wrong hands.

0:23:130:23:19

We would ask people not to use them.

0:23:190:23:22

OK. Mark, thank you very much.

0:23:220:23:24

Now, a bad day for Molly and her daughter, Pauline.

0:23:240:23:28

They're stopped at traffic lights and their car is hit not once, but twice.

0:23:280:23:33

Molly is rushed to hospital in a helicopter,

0:23:330:23:35

but they didn't realise Pauline would be making the same journey in an ambulance behind her.

0:23:350:23:41

Hampshire Roads policing unit are responding to reports of a traffic accident.

0:23:440:23:49

They get there as the local fire crew arrive.

0:23:520:23:56

An ambulance is just behind.

0:23:560:23:59

Looks like something was seriously wrong.

0:23:590:24:02

A shunt at the traffic lights has left one woman injured.

0:24:020:24:06

79-year-old Molly is lying across the front seats of the car.

0:24:060:24:11

She's breathing, but not responding at all.

0:24:110:24:14

Ambulance technician Kevin Deverall is treating Molly with oxygen

0:24:140:24:18

while his colleague tries to find out more information.

0:24:180:24:22

Molly's daughter Pauline was driving when they were hit from behind not once, but twice.

0:24:350:24:41

I stopped for the traffic cos the lights were red.

0:24:410:24:44

The traffic started moving, I went to go forward and felt this bang in the back.

0:24:440:24:50

I honestly thought I'd stalled the car, at first.

0:24:500:24:53

Then I realised I hadn't, went to go forward again and got hit again.

0:24:530:24:58

I got out to have a look and see what had happened and what damage it had done.

0:24:580:25:02

Turned round to say to Mum I was going to bring the car forwards to see what damage

0:25:020:25:06

and that's when I found my mum out cold on the seat.

0:25:060:25:09

I did honestly think the shock had brought on a heart attack

0:25:120:25:16

especially when I couldn't bring her round.

0:25:160:25:18

By now I was crying. I was holding my mum. My mum is my best mate.

0:25:180:25:23

The damage to both cars suggest it wasn't a big impact.

0:25:250:25:29

But Pauline thinks her mum has started to get out just as the cars bumped a second time.

0:25:290:25:35

Before she can be properly assessed, they have to get Molly out of the car.

0:25:360:25:40

Kevin Deverall is already concerned enough about her condition

0:25:400:25:44

to send for the air ambulance.

0:25:440:25:46

Because Molly's complained of neck and back pain, the team won't take any chances.

0:25:460:25:52

She'll be put on a spinal board to keep her as straight as possible

0:25:520:25:56

as she's removed from the car.

0:25:560:25:58

She's already lying down, so the fire crew don't need to remove the roof.

0:25:580:26:02

But to create enough space,

0:26:020:26:05

they have to cut back nearby branches

0:26:050:26:07

and free the hinges on the passenger door

0:26:070:26:10

so that it can open as wide as possible.

0:26:100:26:12

What we'll do is, as we lift, we'll go round and straight onto here.

0:26:120:26:18

The road is too narrow for the air ambulance to land on

0:26:190:26:23

so it'll use a nearby playing field instead.

0:26:230:26:26

In the car, the fire and ambulance crews are preparing to lift Molly out.

0:26:260:26:31

One, two, three, lift.

0:26:310:26:33

They're talking to her all the time and she seems to be responding.

0:26:380:26:42

Once she's out, Kevin can investigate her injuries in more detail.

0:26:420:26:46

Molly is talking, but she's clearly confused.

0:27:120:27:16

They don't know why, and that's worrying the medical team.

0:27:160:27:19

I'm starting to wonder if maybe the accident has caused her to have a little event.

0:27:190:27:24

Something cerebral. A little stroke.

0:27:240:27:26

I'm not quite sure of the lower back pain, what's caused that.

0:27:260:27:31

-PAULINE:

-She didn't seem to recognise anyone.

0:27:310:27:34

I held her hand, but she didn't seem to realise it was me holding her hand.

0:27:340:27:38

The fear is that Molly may have suffered a head injury of some sort

0:27:420:27:46

or that the impact of the crash has triggered a medical episode.

0:27:460:27:50

The air ambulance will ensure that Molly has a smooth ride to hospital.

0:27:510:27:55

She may have neck and spinal injuries.

0:27:550:27:57

The team don't want to subject her to any jostling in a road ambulance.

0:27:570:28:03

As they prepare her for the air lift, there's good news for Pauline.

0:28:030:28:07

Her mum seems to be more aware.

0:28:070:28:09

She was more worried about her gold!

0:28:090:28:11

She knew a lady had taken her necklaces,

0:28:110:28:17

and she thought they'd broken her necklaces,

0:28:170:28:20

but they hadn't. They'd unclipped every one.

0:28:200:28:23

Which I thought was really nice. I'd thought they'd have to break them

0:28:230:28:27

cos she wears ten. Ten grandchildren.

0:28:270:28:30

Relieved for her mum, suddenly it's Pauline's turn to feel the effects of the accident.

0:28:300:28:36

She's collapsed on the roadside.

0:28:360:28:38

Ambulance technician Kevin Deverell and Fraser Rowbotham

0:28:390:28:44

were going to help escort Molly to the helicopter.

0:28:440:28:46

Now they have another casualty to deal with.

0:28:460:28:49

Squeeze my fingers for me, please.

0:28:500:28:52

Squeeze them as hard as you can.

0:28:520:28:55

Got a pain in your neck? What we'll do is put a collar on you.

0:28:550:28:59

We'll have to get another ambulance to take her in.

0:28:590:29:02

My neck and back had been hurting. I kept rubbing it

0:29:020:29:07

cos the neck was really hurting.

0:29:070:29:09

But I was more worried about my mum.

0:29:090:29:12

So I wanted Mum sort of settled

0:29:120:29:16

and I didn't want to upset her even more

0:29:160:29:18

by knowing that I was hurt.

0:29:180:29:20

Just as they did with her mother, the team take no further chances

0:29:230:29:26

and ease Pauline onto a spinal board.

0:29:260:29:29

As Pauline is taken into the ambulance,

0:29:380:29:41

the helicopter carrying her mother to hospital flies overhead.

0:29:410:29:45

When they stopped at the lights just over an hour ago,

0:29:450:29:48

they had no idea just how traumatic their day was to become.

0:29:480:29:52

In hospital, both were treated for bruising and whiplash, then released.

0:29:530:29:58

Now to a really dramatic 999 call.

0:30:010:30:03

It all started with a homecoming surprise for Shirley and her 13-year-old son Fraser.

0:30:030:30:08

They found a strange car in their drive and men burgling their house in front of their eyes.

0:30:080:30:13

Shirley immediately called 999 but, as you'll hear,

0:30:130:30:16

that call ends abruptly.

0:30:160:30:18

Well, you might have missed that, but the burglars took Shirley's phone while she was making the call

0:30:550:31:01

and smashed it. Let's hear it again.

0:31:010:31:03

But it didn't end there. Her son Fraser now took over on his phone.

0:31:130:31:17

Here's the call that he made.

0:31:170:31:19

Extraordinary. Shirley and Fraser are here.

0:32:140:32:17

How was it listening to that?

0:32:170:32:19

Gosh. That's the first time I've heard that.

0:32:190:32:22

It brought it all back.

0:32:220:32:24

-Just how frightened I was.

-Terrifying.

-Yes, it was.

0:32:240:32:27

-It was the shock.

-Yeah.

0:32:270:32:30

Didn't expect it. Got home and there they are.

0:32:300:32:32

You can't do anything about it. Scared.

0:32:320:32:35

The bit where I started screaming, "Libby" was the dog.

0:32:350:32:38

She was on the drive and they literally just missed running her over.

0:32:380:32:43

Cos they were going off at such speed.

0:32:430:32:45

You'd only been out a couple of minutes. Just popped out.

0:32:450:32:48

Literally. Went to get Fraser from school.

0:32:480:32:51

15 minutes. Got back, they had everything, pretty much.

0:32:510:32:54

TVs, PS3s, it was so quick.

0:32:540:32:56

We can't believe how much they actually took in that time.

0:32:560:33:00

They should be in the removals business. They stripped so much out of the house in that time.

0:33:000:33:06

Extraordinary. I have to say, you were very brave.

0:33:060:33:09

-Scrapping and fighting! Is she a scary mum?

-Yeah!

0:33:090:33:14

She was scrapping and fighting and shouting at them!

0:33:140:33:17

I wasn't going to give them my keys.

0:33:170:33:19

Fraser was the hero. While they were coming at me saying, "Give me your keys!"

0:33:190:33:23

Fraser was very calmly on the phone.

0:33:230:33:26

A salutary lesson for people who say, "I'm not buying my kid a mobile."

0:33:260:33:30

Yes, it's actually come in useful for once.

0:33:300:33:34

So when did you decide you were going to make the call?

0:33:340:33:37

-Your mum had talked to the police.

-Once Mum had talked to the police,

0:33:370:33:41

cos I had 999 on my phone already,

0:33:410:33:43

and then once they had... It was about 20 seconds before that her phone had been snatched,

0:33:430:33:49

once they started getting close to Mum, then I called them.

0:33:490:33:52

And told them the details and stuff.

0:33:520:33:55

I'm interested that you got out of the car and confronted.

0:33:550:33:59

Because you had Fraser with you, I'm thinking you'd be tempted to not go anywhere near it.

0:33:590:34:04

Sure. It took me so long to realise that we were being burgled.

0:34:040:34:08

-Cos my daughter's...

-It doesn't compute when you first see it.

0:34:080:34:12

I tried to rationalise. I thought it was a friend's car.

0:34:120:34:15

Same make and colour and I was trying to rationalise it.

0:34:150:34:18

-Suddenly the penny dropped. It was like...

-Were you not frightened?

0:34:180:34:22

Um, yeah, I was. I was.

0:34:220:34:25

But then once they had got off the drive, I was relieved,

0:34:250:34:28

because I knew the PS3 and stuff had gone,

0:34:280:34:31

but at the end of the day, that's only items.

0:34:310:34:33

You sounded controlled and calm, giving good information.

0:34:330:34:36

I knew it would have been even worse if I hadn't been calm.

0:34:360:34:40

If I'd shouted down the phone, I wouldn't have got anywhere.

0:34:400:34:43

Very calm thinking. Anyway, the police managed to get after them?

0:34:430:34:47

The police were absolutely fantastic.

0:34:470:34:49

They turned up, it seemed to me, straightaway.

0:34:490:34:53

-And they caught them?

-They caught them and actually got all our stuff back.

0:34:530:34:57

It was absolutely fantastic, especially your PS3 that you wanted!

0:34:570:35:02

That was the main thing you were worried about.

0:35:020:35:05

Get the PS3 back! Fantastic to talk to you.

0:35:050:35:08

It's amazing listening to those phone calls. Something for you to remember how brave you were.

0:35:080:35:14

They were caught, all the property was returned.

0:35:140:35:16

All three men received prison sentences, which I'm very pleased about.

0:35:160:35:21

-Thank you for chatting to us.

-Thank you.

0:35:210:35:23

Just to let you know about one of the calls coming in in the last half hour while we've been here.

0:35:230:35:28

They were dredging the river and picked up a 4.5-inch shell.

0:35:280:35:31

That's all the information I have. They were dredging with a magnet.

0:35:310:35:35

They're dealing with that now, and we'll come back to it later.

0:35:350:35:39

Now, four wheels and four legs don't mix.

0:35:390:35:42

The last thing you want on a busy motorway is to have to swerve to avoid missing a group of horses!

0:35:420:35:48

It's early morning rush hour.

0:35:510:35:53

Traffic cop Derek Hearn is heading for a major dual carriageway trying to avert a disaster.

0:35:530:35:59

By now, there had been more than 30 calls to police control about the horses.

0:36:100:36:15

It's a terrifying thought what might happen on this very busy road.

0:36:230:36:27

The horses are trotting down the carriageway

0:36:270:36:30

and trying to jump the central reservation barrier

0:36:300:36:35

to the northbound carriageway.

0:36:350:36:37

The situation is changing all the time.

0:36:370:36:40

Every caller is updating Control on where the horses are moving to.

0:36:400:36:45

As Derek gets closer, Control are receiving reports of a very narrow escape.

0:36:550:37:00

Suddenly there's relief as a report comes in that the horses have moved out of the danger zone.

0:37:060:37:11

I've had an update that they've come off the motorway now

0:37:110:37:14

so I'll try and find them and contain them to prevent them coming out again.

0:37:140:37:19

Derek turns off onto the slip road, exactly the route the horses have taken.

0:37:190:37:24

He finally catches sight of the three characters who've been causing havoc.

0:37:240:37:28

They're running loose along a side road alongside a queue of traffic.

0:37:280:37:33

PC Nicky Howton is trying to get hold of the horses by their mane or forelock.

0:37:350:37:40

She's an equine liaison officer, but she's not having much luck.

0:37:400:37:44

I could get them with a head collar.

0:37:440:37:46

They're not co-operating and there's a danger they could gallop back onto the motorway.

0:37:460:37:52

Nicky, is it worth me driving up or not?

0:37:560:37:58

Yeah, just try and block them.

0:37:580:38:01

Derek uses the patrol car to try to block them off.

0:38:010:38:05

'One-four. At the moment, we're playing cat and mouse, back and forth.'

0:38:110:38:15

The horses are now heading away from the motorway into a smaller lane.

0:38:150:38:19

This might be a chance to corner them.

0:38:190:38:21

There is a cutaway there, Nicky.

0:38:220:38:24

I don't know where it goes, but...

0:38:240:38:26

The horses have come to a rest for a minute,

0:38:260:38:29

and right next to them is an enclosed field which would be perfect to hold them

0:38:290:38:34

until their owner can be found.

0:38:340:38:36

Only problem is, they can't get into it.

0:38:360:38:39

Whilst Derek tried to get some bolt-cutters to break the padlock,

0:38:410:38:45

Nicky concentrates on keeping the horses calm.

0:38:450:38:48

They'll normally do anything for cow parsley!

0:38:480:38:50

Mine does!

0:38:500:38:52

No? Not interested? Too stressed?

0:38:590:39:02

Too stressed?

0:39:020:39:04

The horses are still distressed and it looks like they might head back to the road.

0:39:040:39:10

Come on, come on, settle down. Come on.

0:39:100:39:13

They're still trying to contact the owners of the horses.

0:39:200:39:25

'We now know where they're from. We've got Oscar Delta 7-5 going to an address to check it out.'

0:39:250:39:32

Great. Thank you. We'll try and bolt-cropper a padlock and get them into a field if we can get into it.

0:39:320:39:39

To be honest, if we know who owns them, they can come and pick them up.

0:39:400:39:45

We don't need to damage the fence.

0:39:450:39:47

But for the time being, we want to get them off here.

0:39:470:39:51

They might not have contacted the owner of the horses yet,

0:39:510:39:55

but they may have tracked down the owner of the field.

0:39:550:39:58

We've got three loose horses that have been bombing down the A3M.

0:39:580:40:02

We've managed to get them in the bit just before your field

0:40:020:40:07

and they're penned in there at the moment.

0:40:070:40:09

What we'd like to do is put them in your field so they can't get onto the road again.

0:40:090:40:15

We've got police cars and people blocking off the lane at the moment.

0:40:150:40:21

Thank you very much indeed. Thank you. Bye.

0:40:210:40:24

The gate's finally open.

0:40:260:40:29

The danger's over and no-one, including the horses, has been hurt.

0:40:350:40:39

It's been another success story for Derek and the team.

0:40:390:40:43

In this control room, you deal with lots of animal calls.

0:40:450:40:48

You deal with New Forest. You have one here that happened on the M27.

0:40:480:40:52

You've got pictures of where it happened. There were some cows.

0:40:520:40:55

Cows had got out of the field next to the services on the M27.

0:40:550:40:59

They were in the service area.

0:40:590:41:00

They were on their way onto the slip road to join the M27.

0:41:000:41:05

We got a police car onto the slip road

0:41:050:41:08

to stop them getting onto the motorway

0:41:080:41:10

whilst the owner of the cows tried to shoo them back into the right field.

0:41:100:41:15

-At least they were going in the right direction!

-Yes!

0:41:150:41:18

You get a sense of how fast the vehicles are going here

0:41:180:41:22

and how much danger that would be.

0:41:220:41:24

Absolute chaos if they'd got onto the motorway.

0:41:240:41:28

So you sorted that out. Also you had a problem with some swans. We've got CCTV of that.

0:41:280:41:33

-What was going on?

-That happened in Portsmouth on the way into Portsmouth.

0:41:330:41:37

You can see there was just a family of swans in the middle of the road.

0:41:370:41:42

It was brought to our attention by CCTV officers.

0:41:420:41:45

-Right in the middle of the road.

-Watch the cars behind!

0:41:450:41:48

That's the danger, isn't it?

0:41:480:41:51

You see danger, you stop, and the cars behind you don't know what's going on.

0:41:510:41:55

-That's it. So...

-Were they OK in the end?

-Yes, yes.

0:41:550:41:58

You saw them walking off, one at a time, up the steps. They're fine.

0:41:580:42:02

You can see it here, so when it's resolved, you're delighted!

0:42:020:42:05

When we see cars heading towards them, it's, "No!"

0:42:050:42:08

-But they were fine.

-Excellent. Thank you.

0:42:080:42:11

One of our all-time favourites on Real Rescues

0:42:110:42:14

was when Sgt Tony Flatman had to deal with this lot on a country road!

0:42:140:42:18

Not your everyday job, but I've just come across 15 to 20 ducks.

0:42:200:42:26

I'll wait here a minute. I hope they won't get squashed.

0:42:260:42:29

Maybe they'll take off with the siren.

0:42:300:42:32

BEEPING SIREN

0:42:340:42:36

QUACKING

0:42:370:42:40

Some updates. The shell is being assessed by police before they bring in the bomb squad.

0:42:400:42:44

The car that was on the cliff edge slid ten metres down and was stopped by a bush.

0:42:440:42:49

-The people got out and they're recovering the car.

-Thank God!

0:42:490:42:52

-Sweating today!

-See you next time on Real Rescues.

0:42:520:42:55

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