Episode 15 Real Rescues


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Episode 15

Nick Knowles and Louise Minchin follow the work of the emergency services. In this episode, a man becomes a good neighbour when he saves the man next door.


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Today on Real Rescues, drama student Sam isn't acting. His broken arm is so painful,

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he can't bear to look at it.

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I don't want everyone to see it. I think it'll be pretty bad.

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We can clear the room, sweetheart.

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And this is the neighbour you need in an emergency.

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He's settled everyone down and is calmly saving his neighbour's life.

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Hello, and welcome to Thames Valley Police and Real Rescues.

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As well as the police, today we're going to see firefighters and ambulance crews

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rescuing people like you and me, from the badly injured cyclist

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to the pensioner who insists there is nothing wrong -

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despite being brought back to life nine times.

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More on that later.

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Now we'll show you what it's like for paramedics

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as they arrive at the scene of an emergency.

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A teenager with a broken arm sounds pretty straightforward.

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Sam has come off a trampoline at his mate's house. This is what happens when the paramedics arrive.

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Is he? OK.

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-Hello, sweetheart. What's your name?

-Sam.

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-And what were you doing?

-Trampoline.

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I've flown off and put my arm down. I know it's broken.

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-OK, let me have a look, sweetheart.

-I can't move my arm.

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This one?

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I don't want everyone to see it. I think it'll be pretty bad.

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We can clear the room, sweetheart.

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-It's not the first time.

-You've broken this one before?

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This is the second time I've done this one. I've done this one twice.

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-And you've got pins in that one?

-Yeah.

-Hold old are you?

-15.

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-Mind your... If you can...

-MOTHER: His dad's on his way.

-OK.

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We'll give you some Entonox in the meantime, the gas and air.

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-Have you had this before?

-No. I don't really know what I'm doing. I refused it.

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OK. No doubt when your mum gave birth to you, she gave you this. It's gas and air.

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This lady will hold it for you. I need this other hand, sweetheart.

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-Now just breathe in.

-Yeah. Can you not hurt...?

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You suck on the gas and then I'll move it.

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Make a funny noise, like a milkshake at McDonald's when it gets to the bottom.

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Not too much of that.

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-How does that make you feel?

-Dizzy.

-Dizzy?

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-Keep sucking on it. Trust me.

-Wait, no wait.

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-To give you something stronger, I need your hand.

-Can you not touch it, please?

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I won't touch that one. I'll give you some strong pain relief in this hand.

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-Trust me, you'll want this.

-No, can you not...?

-Mum says...

-Sorry.

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If your mum says she wants you to have some,

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because you've got a long journey ahead of you in the ambulance and it'll be bumpy, OK?

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Hiya. Come in.

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Do you want to tell her what you want to do?

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-I want to give him some strong pain relief because we have to move him.

-Am I going to, like, pass out?

-No.

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-Are you just giving me an injection?

-Yes.

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-Is it going to be a nasty one?

-It'll hurt a bit, but trust me, it will take all the pain away.

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So he's finally taking some painkillers.

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This is Babs Mudge, who you saw treating Sam.

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A couple of things. In trying to judge how painful something is...

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-Plainly he's being quite brave because that's a nasty break.

-Yeah.

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-How much pain is he in, do you think, at that stage?

-A lot.

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I think he's being brave because he had family there and friends,

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but a lot of pain.

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-Probably being very brave in front of his mates.

-Yeah.

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-And you judge it by saying between...

-One and ten is the way we score.

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-One being...?

-One being like a scratch

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and ten, for example, like your arm being chopped off, so you know that's extreme pain.

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Why is he refusing or not wanting the anaesthetic?

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-That happens a lot with children?

-It does.

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Sometimes they've had experience before, like Sam had previous breaks,

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and know what it feels like and they feel strange.

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-Dizzy...

-Woozy?

-Yeah. They just don't know how to react to it.

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Also maybe having had a few drinks and feeling that way before.

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OK. Now, it's important to move Sam's arm, obviously,

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but he's been in the situation before and really doesn't like it.

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But it's going to really hurt.

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It will hurt for a few seconds and that's it. A scratch.

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-It'll be a little pinch.

-Compared to what you'll have to have...

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Look at Stuart, your mate.

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-It'll really hurt.

-It'll be nothing compared to how much that's aching.

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This will help you. All that's left is this little bit of plastic.

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-Are you giving me a cannula thing?

-Yeah. It's just a bit of plastic.

-I hate it.

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-Yeah, all right. Sorry. Put it in.

-You won't even know it's been in.

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OK, whatever you do, don't move your arm.

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La la la la la... Relax.

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-Keep talking.

-Relax, OK?

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-Keep talking to Stuart.

-Stuart Stuart Stuart Stuart...

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-Stuart Stuart Stuart Stuart...

-Relax.

-That's it. It's done.

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Not too bad.

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Fingers up. See? Didn't hurt that much, did it, compared to your arm?

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-All right, fine.

-OK, first one, can you draw me up...

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-Will this make me feel funny?

-..the morphine.

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No. This little bit of water, you might feel a little coldness.

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You're doing brilliantly. OK?

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-Are you left-handed or right-handed?

-Right. Ow!

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-Are you in the middle of your GCSEs?

-Erm... We've had a few mocks recently.

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-OK, this is the strong stuff.

-But will this make me feel funny?

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It might make you feel a bit strange, a bit spaced-out.

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I didn't like that last time.

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But what other option have you got at the moment, about the pain?

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See you later.

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Oh... sugar.

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-I felt that everywhere.

-Yeah, you will do.

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-You will do, sweetheart.

-I didn't like that.

-OK.

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This is just water now.

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I don't want to move.

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Do you think, with your hand, you can take control of this hand?

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-I don't want to pull it up but...

-Do you want the gas and air?

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-HE GROANS

-Well done. We're nearly there.

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-Quick quick quick...

-I need it a bit higher.

-Quick quick quick...

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-With the shoulder. That's it.

-Quick! Agh!

-That's good.

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-Done! Well done.

-Is it going to get tight on it?

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No, it shouldn't. It's just to support it.

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It's like having a cast, really.

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OK, it's not hurting as much now, I think.

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Oh! Just!

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I'm doing a drama course over the week. There's no one that can fill in.

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-Is it anything you've got to jump around with?

-Yeah. Saturday Night Fever.

-Oh.

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You could do one...

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A couple of things about that are interesting.

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One is that you want to get it straight straightaway rather than wait till you get to hospital. Why?

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For the circulation, to make sure he's got full sensation in his fingers and the rest of his hand.

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-If not, there's a real danger of losing his hand.

-If you don't get blood flow all the way down.

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Important to get painkillers going

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because no way would you get that into a splint and move it around.

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-No. I couldn't cope with it.

-So you've got to get some anaesthetic and get him straight out.

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-When you went to the hospital, that splint you put on actually straightened it very well.

-Yeah.

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Does that mean that the surgeons aren't then so sure how bad the break is?

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Well, yeah, I had to explain again to the staff how bad it was

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prior to me straightening it, really.

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-Because you'd done such a good job...

-With the splint.

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Sam's been incredibly brave. It was an excruciating broken arm.

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Now it's a case of getting him off the sofa and onto the trolley.

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We're going to put your bottom here, legs down there,

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and then you're going to rest your arm on your leg, OK?

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I'll help you.

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Good.

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-OK? Barry, can we just...

-Oh!

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-No?

-Sorry. I felt it, like...

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OK.

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I can hold the whole of it if Barry helps you up, yeah?

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FATHER: Go on, Sam.

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OK, do you want to take hold of your arm, sweetheart?

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Hold your arm. That's it.

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Turn yourself round.

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That's it, and sit yourself down.

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-There you go.

-OK?

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Now I'll hold your arm again, and you need to shuffle yourself back till you're comfortable.

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-Up with your arm.

-Quick, put it down, put it down.

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I was going to say we'll put a blanket underneath it.

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-Do you want to sit up a bit more? Again?

-That's how I was...

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HE MOANS

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-How's that?

-Erm... yeah.

-Yeah? I can give you some more pain relief once we're in the ambulance.

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TROLLEY WHIRS

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Finally a smile.

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Well, Sam and dad Graham have joined us here to chat about that.

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Why weren't you boo-hooing?

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-I would have been. I'd have been screaming and shouting.

-Yeah.

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Previous times that I've broken it, I've been quite upset, but...

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I guess I was braver this time.

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-Because the camera was there?

-Yeah, and my mates were there.

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-They seemed to be really enjoying it.

-Yeah.

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They could have looked concerned rather than giggling all the time.

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-Dad, a bit worrying that he keeps breaking his arm - four times, is it?

-Yeah.

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Do you worry that there's a theme going on here?

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I have had advice about it

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and I think he's just been unlucky.

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I do give him advice - "Bye, Sam. Don't do anything silly" - but...

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Trust me, as a dad, good luck with that.

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You've had the anaesthetic before and didn't like it and were keen not to.

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How had it made you feel before?

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Well, previous experiences, it's made me sick.

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And also, I kind of like... zoned out.

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I wasn't really in control.

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-You didn't like that feeling so preferred not to... But I bet it felt easier once you did.

-Yeah.

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What happened when they got you into hospital?

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How bad was the break, did they say?

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From the X-ray, you could clearly see both the bones were broken.

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What did they do to get it back together?

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-Did you have an op on it?

-Yeah, and they put some rods in.

-Wow.

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You should have a bionic arm by the time it knits back together.

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Can we have a look at your other arm, the one you broke last time?

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Do you want to show us the scars? There you go on that side.

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And then on the other side of it? Look at this.

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-Scars are good, aren't they?

-Yeah.

-To show off.

-Impressive.

-Absolutely.

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-And you missed out on your starring role.

-Oh, yeah.

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-A bit cheesed off about that?

-Yeah.

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It was a little Easter half-term course and...

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-Yeah, Saturday Night Fever.

-You would have been brilliant.

-Yeah.

-They'll never know.

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Guys, thank you very much for coming in and chatting to us.

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The operators in this room are highly skilled

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in dispatching the right response to any emergency that comes through.

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But some of the operators here have extra special skills they can call on.

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Like Caroline here, who is their resident horse whisperer.

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-Hi, Caroline.

-Hi.

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-So if anything equine comes in, they call on you?

-Yeah.

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I've often had to give officers advice on how to catch horses.

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If it's local to here, they can happily come in and get my kit.

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This is what she has in her car, just randomly.

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-A halter and a rope...

-Yeah, I have the halter and the rope.

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Your boots as well. And this is my favourite bit.

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-An enormous bag of carrots!

-My bag of carrots.

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And actually, you have been called out to incidents, haven't you?

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I was called out. There was a horse loose in Abingdon not so long ago.

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There was a single-crewed officer who hadn't any experience with horses

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and I was asked by the duty sergeant if I would go out and catch this horse.

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-The horse owner couldn't help you?

-She was nine months pregnant and very overdue,

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and the horse was a quarter of a mile away from its field

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and there was no way she could walk him back down the main road.

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He'd never been backed. He wasn't broken in.

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He was really spooked by the traffic, scared of anything coming behind him.

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-So she couldn't have walked him back.

-So you did it successfully.

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How often do the carrots have to come out? And is it just horses?

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It is just horses for me, yes.

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The carrots don't come out that often.

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On a few occasions they have.

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And I've shown police officers how to put the halters on

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-when they've gone out.

-So extremely useful.

-Absolutely.

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I'm going to have one of those in a minute.

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Rehearsed teamwork is vital for the survival of firefighters,

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and that's what you're about to see.

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Here 40 firefighters are about to battle a fire in a flat

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before it brings down a whole street.

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They're soon working in zero visibility

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and heat so strong it's melting the doors and windows.

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It's the early hours of the morning.

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White Watch are in the city centre for a false alarm

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when a real emergency comes through.

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SIREN BLARES

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It's a serious fire. Four crews are needed.

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They arrive to find clouds of thick, black smoke

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billowing out of a building at the end of a terrace.

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But it's not until they venture down a side alley

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that they find the flames.

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Firefighters Keith Burton and Matt Broomby are first to go in.

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It's an old pub, but they don't know what the first floor is used for

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or whether there's anyone inside.

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The only way in is via the fire escape to the first floor.

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But the heat is so intense,

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the plastic door has melted shut.

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At the end of the staircase we found two doors,

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one in front of us

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and one which obviously led into that fire compartment.

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When we attempted to get through,

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we realised the door had fused to the plastic frame,

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which slowed down our progress.

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It took us probably about 15 minutes to make an entry.

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Are you all right up there?

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The fire is so fierce, the window is glowing brightly.

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The cold air is pushing the smoke onto the ground,

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making it difficult enough to see outside.

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Conditions inside are far worse,

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and they don't know if anyone is trapped.

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As soon as we opened that door, we immediately felt the heat.

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We were faced with a wall of fire.

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It's a month since the pub closed down.

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The fire is putting homes and businesses at risk.

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They need to set up defences to protect the adjoining buildings.

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If the flames get in the roof space, it could start

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a potentially devastating spread through this city centre terrace.

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It's beginning to look like the first floor may be someone's home.

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The pressure is now on to make sure no one is inside.

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Incident commander Shaun Cheeseman briefs crew manager Colin Burford.

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OK, but bear in mind I think that might be a flat

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and I'm not hauling out persons at the moment.

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So if we do a white hand search when you go into the flat... Yeah?

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We don't think anyone is in there, but obviously just to double-check.

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The aerial ladder platform is in place,

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but with crews inside, it's too dangerous to pour water in through the roof.

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If they put too much water on a fire,

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it will create a lot of steam.

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Our fire kit protects us against fire

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but steam can travel straight through and cause quite bad burns.

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We've got to worry about it getting in the roof.

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-Also, I want to make 100% sure they're doing a sweep and nobody's in there dead or something.

-Sure.

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By now, it's four in the morning, the streets are deserted,

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but such is the concern about the fire taking hold of the terrace,

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the police have closed the roads.

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There are 18 firefighters on the scene now

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and six fire engines.

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The fire has been so intense, the plastic windows have melted.

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And there's a new danger. Matt and Keith have come out with a warning:

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the floor is not safe.

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Firefighters Adam and Dan have narrowly escaped falling through.

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The fire is in between the floors at the moment,

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so our foot's going through the floor, and it's fire below, so we've withdrawn.

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I'm changing cylinders and then we're going to attack it from below

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and extinguish the fire below us,

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and then we'll get up in the roof and sort the roof out.

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All the indications are that the building was empty and in the process of being renovated.

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It's too unsafe for the crews to work inside

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so they have to monitor any potential flare-ups from outside.

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The flames may be out on the first floor.

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The flat looks uninhabited.

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But it's been spotted downstairs. The cellar could be next in its path.

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With so many seats of fire, it's likely this was started deliberately.

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They need to open up the shuttered front door as quickly as possible

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to get some water onto the lower floors.

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It's safe for Adam and Dan to go in.

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It looks like they've got it all, but the work's not over.

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The crews can now see for themselves

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just how dangerous this fire could have been.

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Later we'll see just how dangerous that environment was for the firemen.

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Portsmouth has always been a bike-friendly city

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since the workers at the naval shipyard needed to use pedal power to get to work.

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There's a lot more cars on the road these days, so inevitably the two worlds collide,

0:17:240:17:29

as this police officer found out - not once, but twice in one night.

0:17:290:17:33

VOICES ON POLICE RADIO

0:17:410:17:43

PC Lisa Oliver and fellow officers are on their way

0:17:430:17:46

after calls came in about a cyclist's nasty collision with a car.

0:17:460:17:51

The incident happened at a busy junction in Portsmouth

0:17:570:18:00

and the early signs don't look good.

0:18:000:18:02

A buckled bike lies in the middle of the road,

0:18:020:18:05

a coat has been thrown over a pool of blood,

0:18:050:18:07

and the woman driving the car appears inconsolable.

0:18:070:18:11

Can I jump on and have a quick chat with him?

0:18:110:18:13

The injured cyclist is already in the ambulance, and Lisa goes to check on his condition.

0:18:130:18:19

Philip witnessed what happened.

0:18:190:18:21

The cyclist tried to beat the lights, I believe, and whacked into this car.

0:18:210:18:25

Went over the top and whacked his head on the floor.

0:18:250:18:28

He was out cold for a couple of minutes. It's not very nice.

0:18:280:18:31

Thankfully the man is now conscious and talking.

0:18:330:18:36

All accounts suggest he'd been riding erratically just before his accident.

0:18:360:18:40

A couple of witnesses saw him weaving in and out of traffic,

0:18:400:18:44

up and off the pavement, and he's got no lights on.

0:18:440:18:47

We're waiting to find out what's happened to him

0:18:470:18:50

and if he's going to hospital.

0:18:500:18:52

Fingers crossed he'll be OK.

0:18:520:18:53

All things considered, the man's had a lucky escape.

0:18:560:19:00

While he's taken to hospital, the police take his bike away for safekeeping.

0:19:000:19:05

But no sooner has the scene of one incident returned to normal...

0:19:060:19:10

SIREN BLARES

0:19:100:19:12

A call comes in saying that yet another cyclist

0:19:130:19:15

has come to grief just down the road.

0:19:150:19:17

We're going to a single vehicle versus a pedal cycle

0:19:170:19:23

at the junction with the roundabout.

0:19:230:19:26

This time the cyclist, David, is lying where he fell

0:19:330:19:36

and in obvious pain.

0:19:360:19:38

Fast response paramedic Sue McSheaffery has been treating him.

0:19:380:19:42

Let's see if we can mobilise his head for a sec

0:19:420:19:45

while I double-check that they've got someone running for me.

0:19:450:19:48

While Sue goes off to radio for extra help,

0:19:480:19:51

PC Phil Robertson takes over the head-holding duties.

0:19:510:19:55

-You all right there, mate?

-I'm freezing.

-Yeah?

0:19:550:19:58

Just tap your little right finger if you're all right.

0:19:580:20:01

Shouldn't be too much longer.

0:20:010:20:02

It's just an issue of safety, that's all.

0:20:020:20:05

Happens to the best of us, mate. I've been off my bike before.

0:20:050:20:09

Another ambulance crew arrive to help.

0:20:100:20:12

The damage to the car illustrates the heavy blow David has received.

0:20:220:20:27

He will definitely need to go to hospital.

0:20:270:20:29

He's worried his wife, at home with their child,

0:20:290:20:32

will be wondering where he's got to.

0:20:320:20:34

Did you want me to contact your wife?

0:20:340:20:37

What's her name?

0:20:370:20:39

Hello. Is that Sally?

0:20:390:20:41

I'm calling from Hampshire Roads Policing Unit. Please don't panic.

0:20:410:20:46

Your husband, David, has been involved in an accident.

0:20:460:20:49

He is conscious and breathing. He's being treated by the ambulance staff at the moment.

0:20:490:20:54

He's asked me to contact you and let you know.

0:20:540:20:56

It's a call that David's wife Sally won't forget in a hurry.

0:20:560:21:01

The minute they say it's the road traffic unit,

0:21:010:21:04

your blood runs cold and you know it's not going to be positive.

0:21:040:21:08

You almost stop listening because you know there's only one thing.

0:21:080:21:12

My daughter's safe in bed. It must be Dave.

0:21:120:21:15

And your heart is pounding and your mind is racing,

0:21:150:21:19

but then, all of a sudden, you just go into practical mode.

0:21:190:21:22

She's telling me I need to get to the hospital,

0:21:220:21:26

so that's what I need to do.

0:21:260:21:27

Please don't panic. Like I say, he is conscious and breathing and he's very responsive.

0:21:270:21:32

He remembered, obviously, your phone number so...

0:21:320:21:35

She was trying to reassure me.

0:21:350:21:37

It gives you that appreciation of what they do on a day-to-day basis.

0:21:370:21:41

You can imagine it's not easy for them to make that call to anyone.

0:21:410:21:45

David, I've spoken to Sally. She'll meet you at the hospital.

0:21:470:21:50

She's just getting someone to look after the little 'un. All right?

0:21:500:21:54

You're welcome.

0:21:540:21:55

The medical team cut away David's jacket

0:21:550:21:58

to prevent it restricting their movements.

0:21:580:22:00

They're about to start the delicate procedure

0:22:000:22:03

of trying to keep his neck rock steady

0:22:030:22:05

while they get him the right way round.

0:22:050:22:07

Probably glad to have his face off the road at least,

0:22:120:22:15

David can now be eased onto a spinal stretcher.

0:22:150:22:20

-Did you find his bike?

-Some people have taken it home.

-Wonderful.

0:22:200:22:25

One... two... three.

0:22:250:22:27

David will be taken to hospital for a full series of scans

0:22:270:22:31

to check for any serious injuries.

0:22:310:22:33

But Sue is optimistic about his chances.

0:22:330:22:36

He's not too bad, considering he's a cyclist been knocked off by a car.

0:22:360:22:40

Preliminaries, just minor injuries.

0:22:410:22:44

He's complaining of central neck pain,

0:22:440:22:46

so we've done everything we need to do just to be on the safe side.

0:22:460:22:50

He arrived here on two wheels, but David will leave on four,

0:22:500:22:54

which tonight certainly seems to be the safest mode of transport.

0:22:540:22:58

David had to have five weeks off work.

0:23:020:23:04

Now his helmet is tied to his bike so he won't forget it again.

0:23:040:23:08

Still to come, Eve's heading to A&E with a nasty gash on her leg,

0:23:100:23:14

but her sense of humour is still taking away the pain.

0:23:140:23:18

Eve, who's your next of kin? Who can I put down?

0:23:180:23:21

Oh, don't say that!

0:23:210:23:23

That makes it sound as if I'm going!

0:23:230:23:26

And the voice of calm -

0:23:260:23:27

the neighbour who comforts a man whose heart stops nine times.

0:23:270:23:32

How do you feel about snakes?

0:23:450:23:46

I'm not keen on them myself, nor are a lot of people.

0:23:460:23:49

So I want to talk to Emma here who has a snake-related story,

0:23:490:23:52

-if she's not on a call. Are you on a call?

-No.

-Jolly good.

0:23:520:23:55

-Tell us this snake-related story. Potentially very dangerous.

-Yeah, it can be.

0:23:550:24:00

We had a call quite late one night. I was the radio operator.

0:24:000:24:04

It came in saying a young family with very young children

0:24:040:24:07

had found a snake in their kitchen.

0:24:070:24:10

From their description - I've got a bit of knowledge of snakes.

0:24:100:24:14

-Have you?

-Only a little bit, from friends who have had quite a few.

0:24:140:24:19

From the description I recognised it could be an adder, our only poisonous snake.

0:24:190:24:24

Particularly with young children around, it could potentially be fatal.

0:24:240:24:28

Particularly due to the time of night and a young family around,

0:24:280:24:32

-I sent an officer round to get them some help.

-Who was nearest?

0:24:320:24:35

Our nearest officers were one of our armed response units,

0:24:350:24:38

so, as they were the nearest, they happily attended for us.

0:24:380:24:42

Initially they went in the kitchen, had a look from a distance just to be careful

0:24:420:24:46

and said, "Yes, it's a snake."

0:24:460:24:48

Went in for a closer look

0:24:480:24:50

and turned out it was actually a wooden snake,

0:24:500:24:52

one of the children's toys that the parents had forgotten about.

0:24:520:24:56

-So a happy ending.

-Absolutely, not having to shoot the wooden snake.

0:24:560:25:00

But it can happen very easily. Thank you for that story.

0:25:000:25:03

From a distance, how would you know?

0:25:030:25:05

And if there are kids, you've got to react.

0:25:050:25:07

There was a big story in the press recently where a stuffed tiger was left out in a field

0:25:070:25:12

and police had to react as if it was real until they could confirm it wasn't.

0:25:120:25:16

We're going to move on here... Hang on, there might be a call.

0:25:160:25:19

-Is Lorraine on a call?

-Er... just.

-I think she is.

0:25:190:25:23

We'll come back and have a chat with Lorraine in a moment. Louise?

0:25:230:25:27

All for one and one for all. That's what the Evesham card players live by.

0:25:270:25:32

Rallying around the injured Eve, there is no question about it,

0:25:320:25:35

this group of pensioners leaves no one behind.

0:25:350:25:38

Paramedic Steve Smith has been called to a hotel

0:25:400:25:43

after an elderly lady has injured her leg getting onto a minibus.

0:25:430:25:48

He's met by a very worried driver.

0:25:480:25:50

She's 80-odd, and we've got a three-hour trip back.

0:25:500:25:53

We've been down here for a week. We were just going home.

0:25:530:25:56

We saw blood on the floor and didn't know what it was, and it absolutely poured out of her.

0:25:560:26:01

OK. We'll go and take a look.

0:26:010:26:04

You stay there, ladies.

0:26:040:26:06

The casualty, Evelyn, is still on the bus.

0:26:060:26:09

Steve finds her sitting right at the back.

0:26:090:26:11

I see what you've done. How did you do it, Evelyn?

0:26:110:26:13

Getting onto the coach.

0:26:130:26:16

As I put my foot up, it slipped down

0:26:160:26:19

and I grazed it on the seat, I think.

0:26:190:26:21

-Have you hurt yourself anywhere else?

-No, no. That's it.

0:26:210:26:25

A quick look at Evelyn's war wound and Steve realises

0:26:250:26:28

she'll have to stay in Bournemouth a little longer than she'd bargained for.

0:26:280:26:32

I'll put a dressing on that, give you a bit of a once-over,

0:26:320:26:36

then arrange for you to go to hospital.

0:26:360:26:38

So how am I going to get home?

0:26:380:26:41

-Where have you come from?

-Worcestershire. Evesham.

0:26:410:26:44

-Well, these things happen, don't they?

-No. Not to me.

0:26:470:26:51

Well, they have today.

0:26:510:26:53

Evelyn has a large gouge in her shin.

0:26:550:26:59

Steve wants to cover it with an antibacterial bandage

0:26:590:27:02

until it can be looked at properly.

0:27:020:27:05

-How much pain are you in, Evelyn?

-It's all right.

0:27:050:27:08

I can just feel it, that's all.

0:27:080:27:11

What I'll do, I'll cover this up.

0:27:110:27:13

-No.

-HE CHUCKLES

0:27:140:27:16

So if they go home, what can I do?

0:27:160:27:19

-Have they got to come with me?

-No.

0:27:190:27:23

With an ambulance ordered for his reluctant patient,

0:27:250:27:28

Steve needs to get Eve out of the bus.

0:27:280:27:31

What do you need?

0:27:330:27:34

I know. Goodness!

0:27:350:27:36

Eve's party were just about to go home

0:27:360:27:39

after being down all week for a cards holiday,

0:27:390:27:41

playing the game whist.

0:27:410:27:43

Embarrassed about holding them up,

0:27:430:27:45

she's also not keen on the idea of going solo.

0:27:450:27:49

Better safe than sorry. You've got a three-hour journey.

0:27:490:27:52

If I'd have waited for somebody to give me a push up the back...

0:27:540:27:57

With more space to work in, Steve can check Eve's overall health.

0:27:570:28:02

Eve, can I have a listen to your chest?

0:28:020:28:04

EVELYN GUFFAWS

0:28:040:28:05

-WOMAN:

-We're not having that!

0:28:050:28:07

Stop smiling. You breathe in and out is normal, Eve. Go on.

0:28:070:28:11

-Super. Just underneath your arm.

-CAR ALARM

0:28:110:28:15

The regular repeating alarm of a nearby car

0:28:150:28:18

is doing nothing for Eve's blood pressure either.

0:28:180:28:21

Home seems a long way away.

0:28:210:28:23

And squeeze that for me.

0:28:230:28:24

You promise?

0:28:280:28:31

What do we do with your onward travel?

0:28:310:28:33

We don't want to leave you stranded, do we?

0:28:330:28:35

Hopefully you'll only be in for a couple of hours, get your leg looked at.

0:28:350:28:39

We know there's nothing else more sinister going on.

0:28:390:28:42

We know why you've fallen. You just tripped.

0:28:420:28:44

There's not a case that you've hit your head or anything. OK?

0:28:440:28:47

After consulting the other passengers,

0:28:480:28:51

Steve, the bus driver, has offered to stay and wait for her.

0:28:510:28:55

So we can leave your bags packed. You haven't got to unload anything.

0:28:550:29:00

Everything's safe.

0:29:000:29:01

With the arrival of the other ambulance crew,

0:29:010:29:04

Steve helps Eve on, before helping her friends off the minibus.

0:29:040:29:08

They're getting off. Are you staying on or getting off?

0:29:080:29:12

-Getting off!

-Right, come on, then, girls.

0:29:120:29:14

Of course you can, my love.

0:29:180:29:19

I'm fed up with it now.

0:29:250:29:27

Eve, who's your next of kin? Who can I put down?

0:29:280:29:31

Oh, don't say that!

0:29:310:29:35

It's only for our paperwork.

0:29:350:29:37

That makes it sound as if I'm going!

0:29:370:29:40

Eve is whisked off to Bournemouth Hospital.

0:29:420:29:45

Grounded, the whist drive decide to make light of the situation.

0:29:450:29:51

I've got some shortbread. Do you want some shortbread, love?

0:29:510:29:55

At the A&E Department,

0:29:570:29:58

Eve's leg injury has been thoroughly examined, cleaned and bandaged.

0:29:580:30:02

She's certainly had better days on the coast.

0:30:020:30:05

I have good memories of Bournemouth

0:30:050:30:08

because I spent my honeymoon here.

0:30:080:30:11

Have they operated on you? Had your leg off?

0:30:110:30:14

Steve's here to pick her up as he's been told she can go home.

0:30:140:30:18

And it's a car park reunion with her friends

0:30:190:30:22

before attempt number two to get Eve safely on the bus.

0:30:220:30:26

Take your time. Watch you don't trip over that bloody step.

0:30:260:30:30

I needed pushing up. Thanks a lot. Thank you.

0:30:300:30:33

-I'll wait till you're sat down first.

-THEY CHUCKLE

0:30:330:30:37

I'm so sorry. I do apologise.

0:30:370:30:40

-It's nobody's fault.

-I can't imagine anything so stupid.

0:30:400:30:43

-Don't worry.

-That's all going to be on television now.

0:30:430:30:46

THEY LAUGH

0:30:460:30:48

Finally, it's all come up trumps

0:30:480:30:50

and the whist drive can get back on the road.

0:30:500:30:53

That's what friends are for.

0:30:550:30:57

It was a very bad gash, but Eve is slowly getting better.

0:30:570:31:00

Lorraine has stopped the call that she was on.

0:31:000:31:03

-Are we all right to chat now?

-Yeah.

-Lorraine often receives calls from children,

0:31:030:31:07

but a recent call didn't turn out exactly as you expected, did it?

0:31:070:31:11

No. We had a call come in from a child that said he had been robbed,

0:31:110:31:16

somebody had stolen his football, some older boys had taken it from him.

0:31:160:31:20

But what concerned us the most was he said he was on his own with his brother and their mum wasn't home.

0:31:200:31:25

So we were concerned for his welfare.

0:31:250:31:27

Also, you wouldn't send someone out for just a stolen football,

0:31:270:31:31

but because they were vulnerable, you did send someone out.

0:31:310:31:34

That's right. We sent somebody out to look for them.

0:31:340:31:38

They'd phoned it in from a telephone box. When we got there, they weren't actually there.

0:31:380:31:42

But he had given us his address, so we sent the police unit to his address,

0:31:420:31:46

where he spoke to the boy's mum, and things turned out to be slightly different.

0:31:460:31:50

What happened then?

0:31:500:31:52

It turned out that they'd been to the park to play with friends

0:31:520:31:56

and there were some adults there taking care of them,

0:31:560:31:59

and the young boy had scored a goal which had been disallowed.

0:31:590:32:02

He was quite upset that his friends hadn't allowed his goal.

0:32:020:32:05

So he stropped off to go home, leaving his ball behind.

0:32:050:32:09

-It wasn't the first ball he'd lost.

-No, he'd lost lots.

0:32:090:32:12

-He was frightened his mum would get upset.

-Yes.

0:32:120:32:14

Boy, did he get into trouble with his mum that time!

0:32:140:32:18

-Louise?

-Yes, I bet he did!

0:32:180:32:20

This is Ray, who we'll talk to in a minute.

0:32:200:32:22

It's very unusual for Ray to take an afternoon nap.

0:32:220:32:25

So when his wife Brenda couldn't wake him up, she ran next door for help.

0:32:250:32:29

We're about to hear the emergency call made by their neighbour, Tony,

0:32:290:32:32

a call that saved Ray's life.

0:32:320:32:35

The call handler quickly phones Tony on his mobile,

0:33:010:33:04

while he heads back next door.

0:33:040:33:06

She needs Tony's help to find out exactly what is wrong.

0:33:060:33:10

And here is super-calm Tony, the neighbour we'd all like to have.

0:35:050:35:09

We'll hear from Ray and Tony in a moment, but first, here's the rest of that call.

0:35:090:35:14

And she finally lets you go because Keri, student paramedic, arrived.

0:36:100:36:14

It wouldn't feel complete if you weren't here as well.

0:36:140:36:17

Ray, let's talk to you first of all.

0:36:170:36:19

While this was going on, you thought you were fine, didn't you?

0:36:190:36:22

Yes. I knew nothing about this incident

0:36:220:36:26

until I woke up in intensive care,

0:36:260:36:28

and I was taken out of intensive care three days later.

0:36:280:36:31

Tony, extraordinary things going on there.

0:36:310:36:33

You were having two conversations -

0:36:330:36:35

one with the paramedic, telling her it was serious, one with him saying that he's sort of OK.

0:36:350:36:41

Yes. This was a bizarre situation.

0:36:410:36:43

One minute Ray was not conscious

0:36:430:36:46

and the pulse was very weak and erratic,

0:36:460:36:50

the next minute he said he was all right, wanted to get off the chair,

0:36:500:36:54

so I had to try and stop him going back out the garden

0:36:540:36:57

and talk to ambulance control as well, who were very helpful.

0:36:570:37:02

And was he doing as he was told?

0:37:020:37:04

Er... no. That wouldn't be Ray at all if he did as he was told.

0:37:040:37:07

But, I mean, to look at the situation as it was,

0:37:070:37:11

obviously he didn't really know what he was doing.

0:37:110:37:14

So, Keri, you arrived and it was plainly a serious situation.

0:37:140:37:18

I understand his heart had been stopping and was continuing to stop.

0:37:180:37:22

Yeah. When we arrived, I arrived with a double paramedic crew.

0:37:220:37:26

Like you say, Ray was just sitting in the chair looking as well, just a bit grey,

0:37:260:37:31

talking to me, answering all my questions.

0:37:310:37:33

Then, of course, he arrested in front of us...

0:37:330:37:36

And it kept happening, what, five times?

0:37:360:37:39

Yeah, five times in all we shocked Ray back to life,

0:37:390:37:43

and after each shock he came back, talking to us

0:37:430:37:46

and shoved in our wrist to remove the oxygen mask,

0:37:460:37:49

wanted to know what was happening to his chest, until...

0:37:490:37:52

Well, it's about a 30-mile journey to the nearest hospital,

0:37:520:37:55

so in that time it took five shocks to keep him alive, basically.

0:37:550:37:59

-We've added it all up and it was nine all together.

-Yeah.

0:37:590:38:03

-Can you believe that?

-No.

-Your heart stopped nine times.

0:38:030:38:07

No, I didn't learn that until I was in coronary care after I'd come from intensive care,

0:38:070:38:11

when they said I'd been very poorly.

0:38:110:38:14

I just couldn't believe it.

0:38:140:38:16

-And, honestly, when you were having that phone call, did you think he was going to make it?

-No.

0:38:160:38:21

Truthfully, no, because the condition that he was in

0:38:210:38:26

and with the heartbeat and the agitation,

0:38:260:38:29

I honestly thought he wasn't going to make it.

0:38:290:38:32

You were incredibly calm throughout.

0:38:320:38:35

Ray, has it changed you? I understand you've made a few lifestyle changes.

0:38:350:38:39

Yes. It means keeping to a strict diet,

0:38:390:38:43

no nice things like cream, blue-top milk, butter...

0:38:430:38:48

no apple pies...

0:38:500:38:51

-It's serious. It really is.

-SHE LAUGHS

0:38:510:38:54

Are you losing weight, then?

0:38:540:38:56

Yes, I have got a bit of my weight down,

0:38:560:38:58

but I'm also taking a lot of exercise,

0:38:580:39:00

I'm going to cardiac rehabilitation at Narberth

0:39:000:39:03

and I'm listening to all what they're telling me.

0:39:030:39:06

-And the deep-fat fryer? It was meant to be thrown out but I don't think it has been.

-It hasn't yet,

0:39:060:39:11

but it might end up being thrown away.

0:39:110:39:14

Do you believe that?

0:39:140:39:15

Erm, I believe that the fat fryer might,

0:39:150:39:18

-but as far as Ray listening to people's concerns...

-HE SUCKS HIS TEETH

0:39:180:39:22

-No way?

-Ooh, I don't know.

0:39:220:39:24

And the odd tipple? Will you have a tipple, at least the two of you now?

0:39:240:39:28

Yeah. I don't drink much, so it's just an occasional drink.

0:39:280:39:32

That's all.

0:39:320:39:34

-It's about time you went out for a drink together.

-Yes, and it's on Ray.

0:39:340:39:38

-I think you're right. Thank you so much. Lovely to see you all.

-My pleasure.

0:39:380:39:42

It's fascinating watching people work here and the calls that come in.

0:39:420:39:46

Tony had a voice like Richard Burton, didn't he?

0:39:460:39:49

Moving on, firefighters have finally stopped a blaze in a pub from destroying a whole street,

0:39:490:39:54

fighting it back room by room.

0:39:540:39:56

Now the smoke has finally cleared, they can see the danger they were actually in.

0:39:560:40:00

The firefighters are making their final checks from outside

0:40:110:40:15

before crews are sent in to make the area safe for the investigators.

0:40:150:40:20

The fire has wrecked the front half of the upstairs.

0:40:270:40:30

Little remains of the area where the fire started.

0:40:300:40:33

Through this entrance was a free development compartment,

0:40:350:40:38

so there was no walking around trying to find the seat of the fire.

0:40:380:40:41

It was just a case of fighting back flames from that entrance

0:40:410:40:45

until we could beat back the whole compartment.

0:40:450:40:48

As soon as we'd done that, the second teams came to back us up

0:40:480:40:51

and continued to ensure that didn't re-ignite

0:40:510:40:54

as we made our way through to continue the search through this door

0:40:540:40:57

into what revealed itself to be a set of flats

0:40:570:41:00

and a set of stairs going down to the ground floor in the bar area.

0:41:000:41:04

The crews are using a thermal imaging camera

0:41:060:41:09

to check for any hotspots.

0:41:090:41:11

Over here as well.

0:41:110:41:12

They need to be dampened down immediately to stop the fire starting up again.

0:41:120:41:17

The narrow labyrinthine layout can now be seen properly.

0:41:170:41:21

Filled with smoke and flames, it was extremely difficult to negotiate.

0:41:210:41:25

The fire had been raging a long time.

0:41:250:41:27

Only the closed doors stopped it spreading further.

0:41:270:41:30

The smoke marks on the other side

0:41:300:41:32

show the extent of the build-up of the dangerous gases.

0:41:320:41:35

If we open the door with the heat barrier being so low down...

0:41:350:41:39

If we open it from that side,

0:41:390:41:40

where we think it's inconspicuous and nothing's happening,

0:41:400:41:43

we open a compartment with the heat barrier way down at floor level

0:41:430:41:47

and we can potentially walk in and have that come straight at us at head height.

0:41:470:41:51

It would be super-heated.

0:41:510:41:53

That's why we say to people, check the back of the handle with the back of your hand.

0:41:530:41:58

Because if you had that bar transmitting all that heat through to the other side,

0:41:580:42:02

if somebody was to check that with their hand,

0:42:020:42:05

they would burn their hand quite severely.

0:42:050:42:08

The pub and flat were in the process of being renovated.

0:42:100:42:13

The investigators need to move in now to fully investigate how it started,

0:42:130:42:18

but not before the area is made completely safe.

0:42:180:42:21

I'm setting up some lighting

0:42:210:42:23

so other operatives can work in the area and see all the hazards.

0:42:230:42:28

After three hours on the scene, the crews can finally leave.

0:42:310:42:34

The fire is now a matter for the police.

0:42:340:42:38

A huge combined job for four fire stations there,

0:42:410:42:44

and the local CID are still investigating it.

0:42:440:42:49

-Lovely to meet Tony.

-Lovely. I love those Welsh voices.

0:42:490:42:53

-More real rescues next time.

-See you then.

-Bye-bye.

0:42:530:42:56

Subtitles by Red Bee Media Ltd

0:43:180:43:20

E-mail [email protected]

0:43:200:43:22

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