Fixing Kenya's Fire Service Click


Fixing Kenya's Fire Service

Click looks at an app which hopes to be the Uber for emergency services in Kenya.


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Transcript


LineFromTo

That's all the sport -

now it's time for Click.

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This week: Fighting fires...

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Naked navigation...

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And a real-life Rocketeer.

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On Click we often look out

for technology which can help

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save people's lives.

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This week: Fighting fires...

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For example, we went to Rwanda

to look at how drones were speeding

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up deliveries of blood and recently,

closer to home, I looked

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at how the response times

of the Air Ambulance in London

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were being improved

by better connectivity.

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If you live in the developed world,

you will probably take it

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for granted that you can dial

the emergency number, someone

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will answer and help will arrive.

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Well, in Kenya, that's not the case.

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In the capital, Nairobi, alone,

there are more than 50 different

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numbers for different ambulance

services and if you need

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a fire engine, well,

that's at least a dozen more,

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and even then there is no guarantee

they'll be able to get to you.

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Well, Kate Russell has been

to Nairobi to meet a couple

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of entrepreneurs who have had

the great idea of amalgamating them

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all into one service.

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Think Uber for emergency services.

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For most living in a modern

metropolis, calling

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an ambulance involves dialling

a single short code.

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But in a city of more

than 6 million people,

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Nairobi has no functioning

central emergency number.

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With five public hospitals

and dozens of private hospitals

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and clinics all operating

independently, you have to know

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who to call if you need an ambulance

here and hope that there's someone

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on duty to pick up.

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Caitlin and Maria run

a start-up in Nairobi hoping

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to address this problem.

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You just take for granted that 911

exists and we did as well.

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Both of us had lived here for years

and we never even considered it

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and we'd worked in health

and I never even thought

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what I would do in an emergency.

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We just started asking people,

have you seen an ambulance before,

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who has an ambulance?

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We would go and meet and find

ambulances in parking lots

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and we started a really simple tally

of how many ambulances

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we could find.

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We realised there were so many

ambulances and nobody has any

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idea where they are.

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Flare's aim is to connect emergency

response vehicles on an Uber style

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platform that can route calls

to the operator that

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can get there quickest.

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When the call comes in I get to know

the patient's location,

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I click on the location.

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We see all the vehicles that

are within my range.

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I can select our ambulance service,

which is six minutes away.

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Let's click on the ambulance service

I'm going to dispatch,

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it gives me the contact number

and their current location

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and the estimated time.

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It also gives me the

direct route for them.

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So you've been using this system

through states of emergency,

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for example the first elections.

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We used it for the election

of 2017, and we also had

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a backup for the radios.

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We had the emergency services

covering all the emergency

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situations that had arised.

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Sorry, sorry?

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Laya, emergency!

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A busy city hospital,

we left Patrick to his work

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and headed out onto the streets

to see first-hand the traffic

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problems that make this kind

of operator routeing a lifesaver.

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This was especially important

when violence broke out

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during the October elections.

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Flare's ambulances were

33% busier attending

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to emergencies in these hotspots.

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The response times we've seen have

gone down from 162 minutes,

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which is the average,

which is nearly three

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hours, which is insane,

to about 15 to 20 minutes.

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So far the platform has 30

ambulances online with a goal

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to reach at least 50 by the end

of January next year.

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An annual membership fee gives

patients access to the emergency

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hotline and covers the cost of any

callouts, which otherwise would have

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had to be paid by credit card before

an ambulance is dispatched.

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The fee is currently around $15-20

but Flare say this might change

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as the service matures.

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Eventually Flare wants to add

more concierge style

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features for its members,

like real-time updates

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and treatment information.

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The data being collected might also

prove useful to help co-ordinate

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better service across the city.

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One of the things we recently

learned is there's a lack

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of ambulances between 7am and 9am

and the reason for that is

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that the night team is handing over

to the day team so all providers

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are doing that shift change,

so there's a delay in that happening

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so then there aren't enough

ambulances online to actually

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respond to the emergencies.

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You can use that information and go

to all the providers and say,

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maybe stagger your times?

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Completely, or make the handover

process more efficient

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so that doesn't even occur.

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Fire means even bigger problems

for emergency callouts in Nairobi.

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As well as the fractured

co-ordination issues

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seen with ambulances,

there's a desperate shortage

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of trucks and water supplies.

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Tragedies like this in Nairobi's

vast clothes market, Gikomba,

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are all too common and often left

burning for much longer

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than they should be

because of a simple lack

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of access to resources.

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999 goes directly to

the police headquarters,

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to the police control room.

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Once you call the police control

room, they start looking

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for the nearest ambulance service

or the nearest fire service.

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There's no radio linkage anywhere.

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The phones they have belong

to four individuals.

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The fire and ambulance service

are controlled separately

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by different players.

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ICT Fire and Rescue is the first

firefighting school

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of its kind in Kenya.

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I went to visit them and got

to try out some training.

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Flare is working with the school

to add as many firetrucks

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as possible to their Nairobi

coverage, as well as locating

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available public and private water

supplies to add to the map.

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There are enough hydrants

in Nairobi theoretically,

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they were planned for,

but a lot of the hydrants

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have been built on top

of so we are surveying Nairobi

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to see where there are publicly

available hydrants and where there

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are private hydrants are that we can

actually tap into.

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At this stage it's unclear how

the membership funding model

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will play out for fire cover

as callout costs could be radically

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higher and more variable

than ambulance work.

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Flare has high hopes of becoming

the 911 equivalent for the whole

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of Kenya in the future.

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Kate Russell in Nairobi solving

a problem that really needs solving.

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I have to say that's not always

the case in the world of technology.

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Take, for example, smart cities,

which we haven't really proved

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we actually need, so far.

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But authorities in Canada have

teamed up with a massive tech name

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to develop a smart neighbourhood

that it says will massively improve

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sustainability and affordability.

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Paul Carter has been

to Toronto to find out more

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about Google's grand designs.

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Google's parent company,

Alphabet, has its fingers

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in many technological pies,

from home automation, to search,

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to life sciences and autonomous

vehicles but now the company has

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an even bigger idea -

it wants to build a whole new city.

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Well, sort of.

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Authorities in Canada's

largest city, Toronto,

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have announced a partnership

with Google stablemate Sidewalk Labs

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to design a new waterfront area

known as Quayside.

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Sidewalk Labs say they want to see

a city built from the Internet up.

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What does that look like?

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Streets will come alive

with a vitality we expect

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from sort of the greatest urban

environments in a way that has never

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actually been seen before.

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The plans include modular buildings

that will automatically

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adapt to wind and rain.

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Robot delivery services,

underground rubbish disposal trains,

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heated roads to melt the snow,

digital navigation systems,

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smart traffic, self-driving buses.

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So far, so Jetsons, but will any

ordinary people actually be able

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to afford to live there?

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What's really interesting

when you sit down with the Sidewalk

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people is that a big part

of what they want to do and a big

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part of the advertisement they

present for themselves is that this

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will lower the cost of living.

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They're trying to find ways

to reduce your cost of mobility, so,

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for example, you don't actually have

to have a car at all.

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These plans also rely

on data and lots of it.

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Sensors in all aspects

of the development -

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buildings, roads, open spaces -

will measure how and when people

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use the environment.

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In a week when it was revealed

Android phones were sending location

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data back to Google,

should people be concerned

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about their privacy?

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They have a profit motive

and a business purpose for existence

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that you have to make sure

at all times you safeguard

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the public interest and that's our

job on everything we do.

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They made it very clear that

even though they are part

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of the Alphabet organisation,

which includes other technologies,

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like Waymo is their driverless

car autonomous vehicle,

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they are under no pressure or no

directive from Alphabet to have

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to use their technology.

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They believe that to

fulfil their objectives,

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they want to get the best in class,

the most innovative technologies,

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wherever they may be.

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Both Waterfront Toronto

and Sidewalk Labs now have a year

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to thrash out the finer details

of the plan.

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Any time you do anything

complicated, I was deputy mayor

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of New York for the six years right

after 9/11, my responsibilities

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included the rebuilding

of the World Trade Center site,

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you're never going to get unanimity,

but that's what the democratic

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process is all about,

about putting ideas out there,

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getting feedback, adjusting them

and ultimately hopefully winning

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over enough people that

you can move forward.

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At the moment this smart city

of the future exists only

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in drawings and documents.

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City planners and technologists

from around the world will be

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watching with interest to see

if Google's grand plans ever make it

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from concept to construction.

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Hello and welcome

to the week in tech.

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It was the week that US prosecutors

charged an Iranian man

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with hacking into HBO,

leaking scripts for everyone's

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favourite TV show, Game of Thrones,

and demanding over £4

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million in ransom.

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Elsewhere, Skype disappeared

from app stores in China

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after the government said it did not

comply with the local law.

0:11:570:12:00

The long-running net neutrality

debate took another turn this week

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as US regulators rolled back

the laws that were brought

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in under President Obama.

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The chairman of the Federal

Communications Commission said

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the changes would stop the Federal

government micromanaging

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the Internet.

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Critics argue the changes could lead

to unequal access to the Internet.

0:12:140:12:17

And humans and machine

have once again been

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pitted against each other,

this time in the battle

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of the drone pilots.

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Researchers at NASA's jet propulsion

lab set up a time trial

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between their artificial

intelligence and drone

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pilot Ken Loo.

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Loo was the winner when it came

to speed but was less consistent

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overall than the AI system.

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It wouldn't be Click

news without a robot.

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This fine specimen stands at 5'1"

and calls itself THRC3.

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The bot is designed to mirror

the movements of its human overlord

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and may one day be used in locations

too dangerous for humans.

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That's all fine before it gets fed

up and goes on strike, citing

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an inhospitable working environment!

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Earlier in the show we saw

how a smart city can be

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built from the ground up

but you still need to be able

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to find your way around it.

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I've been looking at some

of the latest augmented reality that

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aims to help but first,

I need to go and find the man

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who knows all about it.

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But he is not the only

person I am meeting.

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HotStepper is a way-finding app

that uses this scantily

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clad character to guide

you to your designated destination.

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It is doing so by combining AR,

geolocation data, and mapping,

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and while it is not the only app

to overlay directions

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on the real world, it certainly

has a unique character.

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He is just doing a dance.

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As people are walking past the pub.

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You must be Luke.

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Lara, good to meet you.

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You too.

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Why am I following this man around?

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Why have you designed

him looking like this?

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After the year we have had in 2017

I think we needed some humour

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so I wanted to make it more

interesting to get from A to B.

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There are lots of navigation apps

out there, why are people

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going to choose this one?

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Some people find maps

on their phones quite

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complicated to use.

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We have also put in gigantic 3D

arrows at the end of the roads

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you can follow him and see

from the arrows

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where you want to go.

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There are some challenges,

we don't actually know where a road

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begins and a pavement stops we have

to kind of do our best to calculate

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where we think it is.

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To make it look as believable

as possible, what we do

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is try to find out where we think

you are, what the weather

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is like where you are,

if it is sunny or cloudy and then

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specifically, the location

of the sun and if we can work

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out where the sun is,

we can render his shadow naturally

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to where it should be.

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But when you are not having fun

on foot then maybe you are trying

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to find a place to leave your car.

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AR measuring app Air Measure

are prototyping a function

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to help you parallel park.

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Not something you would

want any inaccuracy on.

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In the meantime, it can be used

for measuring furniture,

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creating a floor plan,

or seeing how tall you are.

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But if you are more focused

on finding your way around and have

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taken a shine to HotStepper,

just don't lose your friend

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or you may lose your way.

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OK, you cannot miss the arrow

but where has my man gone?

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Where is he?

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The way we talk online has changed

in the last decade and I'm not

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talking about the rise of social

networks like Facebook and Twitter,

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but the even bigger explosion

in mobile messaging apps

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like WhatsApp, Line

and WeChat depending

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on where you are in the world.

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Since 2014 we have been

using them even more

0:15:550:15:58

than the big social networks.

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And with all of those people

spending all of that time chatting,

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rather than browsing,

it is not surprising that companies

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are desperate to talk to us too.

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And I can only mean

one thing - bots.

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Chat bots.

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And plenty of them.

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Modern bots promise to connect

with us and understand us in more

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ways than ever before and that means

they could potentially do more

0:16:260:16:28

than just sell us stuff.

0:16:280:16:30

For example, they may

even change lives.

0:16:300:16:32

Dave Lee has been looking

at a unique project in Seattle

0:16:320:16:34

which is using chat bots to help

women working in the sex

0:16:340:16:37

industry to stay safe.

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This is Aurora Avenue,

north Seattle, a long,

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straight road full of liquor stores,

worn out car dealerships,

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and cheap motels.

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It is known as one of the traps

in the area and that means

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it is a popular place where women

would come and be involved in street

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prostitution and men come

to basically drive up

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and solicit for sex.

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As day passes into night,

we see only a handful

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of working women walk by.

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Just because this street isn't

as busy as it perhaps once

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was doesn't mean this business has

gone away and in fact

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it is quite the opposite.

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The scale of the job to save these

women who are now behind closed

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doors is incredibly overwhelming.

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Like just about every

business you can think of,

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the sex trade is now

almost completely online.

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Powered by listings websites

which do little to prevent abuses.

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It makes the women caught up in this

dark world much less

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visible than ever before.

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I was in the life for ten years.

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I had a pimp, it was very violent,

I have a quota I had to meet every

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day, and if I didn't make the quota,

there were punishments for that.

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I stayed sometimes in hotels

for weeks, months at a time,

0:17:540:17:58

the same room, not leaving,

maybe just to smoke a cigarette

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or go to the vending

machine to get a snack.

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Those four walls and I remember

the TV playing just so there

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was noise going, right?

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I do remember sitting

in there and thinking the whole

0:18:110:18:13

world had forgotten about me.

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And what would have shifted

if I have looked down on my phone

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and someone would have said hey,

this is Jackie from Rest,

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I used to be in the life.

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I have resources,

do you want to chat?

0:18:250:18:29

Real escape from the sex trade,

or Rest, is a group that seeks out

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and helps women trapped

in the sex industry.

0:18:320:18:36

This is a centre for those

taken out of the life.

0:18:360:18:39

It is temporary, safe accommodation.

0:18:390:18:44

The organisation is backing

a new initiative developed

0:18:440:18:47

with the help of Microsoft that uses

chatbot technology to intercept

0:18:470:18:49

anyone considering buying sex.

0:18:500:18:54

The team places fake sex

ads on popular sites.

0:18:540:18:59

When a potential customer texts

the number seeking to buy,

0:18:590:19:02

it is a chatbot that replies.

0:19:020:19:07

In this case we have set up

the bot so it is simulating

0:19:070:19:10

a 15-year-old trafficking victim.

0:19:100:19:17

This is asking me questions like how

old am I, $100 per hour,

0:19:170:19:20

what service are you looking for.

0:19:200:19:21

We work with survivors

of trafficking to ask them how

0:19:210:19:24

a conversation like this would go?

0:19:240:19:25

What would you say?

0:19:250:19:27

What are the tipoffs that this

would maybe not be a bot but a law

0:19:270:19:30

enforcement officer?

0:19:300:19:31

It has told you it is 15,

how does that sound?

0:19:310:19:34

That's where the hammer drops.

0:19:340:19:36

Here's the message.

0:19:360:19:37

Wow.

0:19:370:19:41

That is a really shocking feeling.

0:19:410:19:44

Somebody who thinks

they are anonymous and can go

0:19:440:19:46

on the internet and buy another

human being, it is

0:19:460:19:49

a big wake-up call.

0:19:490:19:50

The bot isn't being

used to arrest people.

0:19:500:19:52

Instead it is intended

to work as a deterrent.

0:19:520:19:56

Similar artificial intelligence

technology is being used to scrape

0:19:560:19:59

websites and reach women who may

be need help.

0:19:590:20:02

Outreach comes via a text message,

something that is much easier

0:20:020:20:06

to hide from a pimp than talking

to a charity worker in the street.

0:20:060:20:12

With text outreach, we can reach

so many more individuals on these

0:20:120:20:18

phone numbers that we are pulling

from online ads and when a girl

0:20:180:20:21

gets a text message,

she can respond to it in a time

0:20:210:20:24

and a place that is

safe for her to do so.

0:20:240:20:27

Impressed with what they've seen

so far, law enforcement agencies

0:20:270:20:30

in Seattle are now using the tech

with encouraging results.

0:20:300:20:37

There are thousands of buyers online

at any time of the day or night.

0:20:370:20:41

When we post a fake ad posing

as a person involved in prostitution

0:20:410:20:44

we will get 250 responses

in the first two hours

0:20:440:20:46

and there is no way that law

enforcement has the capacity

0:20:460:20:49

to respond to that.

0:20:490:20:50

A chatbot allows us to connect

with and deter all of those

0:20:500:20:53

buyers online at any time.

0:20:530:20:54

We've never able to do that.

0:20:540:20:57

Yet this issue needs a more

permanent solution to stop websites

0:20:570:21:00

being used to sell sex.

0:21:000:21:01

That is what is being worked

on here at the US Senate.

0:21:010:21:04

It is time to say no more.

0:21:040:21:08

New anti-sex trafficking measures

have bipartisan support

0:21:080:21:12

here but some tech companies have

raised concerns that the new rules

0:21:120:21:16

could be too broad.

0:21:160:21:20

While tech companies and legislators

iron out the detail,

0:21:200:21:24

Amanda's work in saving

women continues daily.

0:21:240:21:27

Just yesterday I had a young woman

come up to me who was living

0:21:270:21:31

in our residential programme

and she is like, Amanda,

0:21:310:21:33

I have a car, I have a licence,

I have insurance.

0:21:330:21:35

Like, insurance, legit.

0:21:350:21:36

Those are the moments that make it

all worthwhile and less

0:21:360:21:39

overwhelming because we know

we are making a difference.

0:21:390:21:48

When James Bond used a jet

pack to escape the bad

0:21:480:21:51

guys in Thunderball,

the world with jet pack mad.

0:21:510:22:00

But the US military designed Bell

rocket belt that he used was later

0:22:000:22:03

scrapped due to its high price

and limited flight time.

0:22:030:22:07

Almost 60 years on, science fiction

is finally becoming science fact.

0:22:070:22:13

Several companies and even

individuals around the world have

0:22:130:22:15

taken to the skies in recent years

to show off their

0:22:150:22:18

versions of a jetpack.

0:22:180:22:20

And recently, I was invited

to strap myself into one.

0:22:200:22:22

Fortunately, this was only in VR.

0:22:220:22:27

OK, here we go, we are going up.

0:22:270:22:30

OK!

0:22:300:22:36

The real thing has been built

and tested by New Zealand company

0:22:360:22:40

Martin Aircraft which is now

being bought by the Chinese

0:22:400:22:42

science company Quang Chi.

0:22:420:22:47

Firstly, technically,

it isn't a jet pack.

0:22:470:22:54

Its lifts off using two ducted

fans which are powered

0:22:540:22:58

by a petrol engine.

0:22:580:23:01

It is still in testing but the team

hopes that by the time it is ready,

0:23:010:23:05

it will be able to fly as fast as 40

kilometres an hour at

0:23:050:23:08

an altitude of 2500 feet.

0:23:080:23:09

On a single tank, it should last

for about 30 minutes,

0:23:090:23:12

covering distances of 20 kilometres,

carrying about 100 kilos.

0:23:120:23:14

And the company says it will be used

for far more than just fulfilling

0:23:140:23:18

the dream of human flight.

0:23:180:23:22

TRANSLATION:

What can we do

if there are people stranded

0:23:220:23:24

in a high-rise fire?

0:23:240:23:26

This jet pack can reach places

a helicopter cannot.

0:23:260:23:29

A helicopter requires space

but with a jet pack you can get very

0:23:290:23:33

near and hose the fire down.

0:23:330:23:37

Martin Aircraft has been developing

flight technology for over three

0:23:370:23:40

decades and previously thought it

would start selling

0:23:400:23:43

these by last year.

0:23:430:23:45

Now, the company hopes the Chinese

financial boost will finally be

0:23:450:23:47

enough to get it off the ground.

0:23:470:23:49

Back at my VR demonstration,

I am starting to realise I may not

0:23:490:23:52

be the ideal jet pack pilot.

0:23:520:23:58

That is quite enough from us

for this week's Click

0:23:580:24:01

but there is plenty more happening

on Facebook and Twitter.

0:24:010:24:06

Thank you for watching

and we will see you soon.

0:24:060:24:10

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