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I said, "I can't possibly see him this afternoon." | 0:00:26 | 0:00:29 | |
I've got a Shiatsu at four. Other than that, I'm positively drowning. | 0:00:29 | 0:00:33 | |
-Can I get a coffee, please? -The line starts here! | 0:00:33 | 0:00:36 | |
I want a macchiato, soya milk and an extra shot. | 0:00:36 | 0:00:39 | |
Honestly, Saskia, trying to get anything approaching decent | 0:00:40 | 0:00:44 | |
service in this town is impossible... | 0:00:44 | 0:00:46 | |
And a skinny blueberry muffin. What? | 0:00:46 | 0:00:50 | |
Darling, you'd never make it. | 0:00:53 | 0:00:55 | |
We're so far north of Watford it's like another planet. | 0:00:55 | 0:00:57 | |
Have you finished? | 0:00:57 | 0:00:59 | |
Saskia, I'll call you back after my meeting. | 0:00:59 | 0:01:02 | |
Can I get some full fat milk, please - from a cow. | 0:01:02 | 0:01:05 | |
And one of those sticky bun things. | 0:01:05 | 0:01:06 | |
-Cheers. -Can you let your manager know I want to discuss | 0:01:08 | 0:01:10 | |
the catering for the event this evening? | 0:01:10 | 0:01:12 | |
PHONES RING | 0:01:12 | 0:01:17 | |
-Hello? -Hello? -Valerie? -Christine? | 0:01:17 | 0:01:20 | |
-What's wrong? -What's happened? Typical! -You're kidding. | 0:01:20 | 0:01:22 | |
-I'm having breakfast. -It's my morning off. | 0:01:22 | 0:01:25 | |
-You'll just have to deal with it. -Yes, of course I'm coming. -Bye. -Bye. | 0:01:25 | 0:01:28 | |
Can I get this in a takeout cup? I've got to go. | 0:01:33 | 0:01:35 | |
It pays to delegate, you know. | 0:01:36 | 0:01:38 | |
Have you got a paracetamol or something? | 0:01:42 | 0:01:44 | |
I've got a head like a bear's botty. | 0:01:44 | 0:01:45 | |
I thought you were going to have an early night before the interview. | 0:01:45 | 0:01:48 | |
-I was on a promise. -Who to? -New barmaid in the Grapes, | 0:01:48 | 0:01:50 | |
said she'd show me her puppies. I'm serious. | 0:01:50 | 0:01:53 | |
She's just had a litter. | 0:01:53 | 0:01:55 | |
Oh, crikey, look at that. Oh, I'm going to go blind working here! | 0:01:55 | 0:01:59 | |
Girls love a man in uniform - fact. | 0:02:01 | 0:02:03 | |
That's assuming you get the job. | 0:02:03 | 0:02:05 | |
Barry's not exactly a normal bloke, I did warn you. | 0:02:05 | 0:02:07 | |
-How do I look? -Knackered. -Thanks a bunch! | 0:02:07 | 0:02:10 | |
-Don't blow it, Franklyn. -You sound like my dad. See you later. | 0:02:10 | 0:02:14 | |
Yeah, just you keep walking, pal. | 0:02:21 | 0:02:24 | |
BEEPING | 0:02:26 | 0:02:28 | |
Valerie, that's it. | 0:02:28 | 0:02:31 | |
Sorry, but it just keeps beeping. | 0:02:31 | 0:02:33 | |
Could you call the alarm company, please? | 0:02:33 | 0:02:34 | |
I'll get back to the rest of my morning off. | 0:02:34 | 0:02:37 | |
This is the last thing I need. I've got Mrs Tembe back off hols today. | 0:02:38 | 0:02:42 | |
Don't worry your pretty head - I'll sort this. | 0:02:44 | 0:02:47 | |
I've got an interview just now, but I'll be back later. | 0:02:47 | 0:02:50 | |
You're going for another job? | 0:02:50 | 0:02:51 | |
No, I'm conducting the interview. | 0:02:51 | 0:02:53 | |
It's a huge responsibility, but one which I take fully in my stride. | 0:02:53 | 0:02:58 | |
I've never been very good at interviews... I get all flustered. | 0:02:58 | 0:03:02 | |
Well, let's hope my candidate takes these | 0:03:02 | 0:03:05 | |
things as seriously as I do - I don't take prisoners. | 0:03:05 | 0:03:09 | |
Hello? | 0:03:13 | 0:03:15 | |
Anybody home? Shop?! | 0:03:15 | 0:03:19 | |
-D'you work here, darling? -Um, yes. | 0:03:20 | 0:03:22 | |
Right, well, I want to see a doc. I haven't got an appointment. | 0:03:22 | 0:03:26 | |
That's OK. We operate a drop-in service. | 0:03:26 | 0:03:28 | |
There are a couple of people ahead of you... Sorry. | 0:03:28 | 0:03:34 | |
Do I know you from somewhere? | 0:03:34 | 0:03:36 | |
I don't think so. Where's your lav? | 0:03:36 | 0:03:38 | |
I've got terrible IBS today. | 0:03:38 | 0:03:40 | |
Downstairs. | 0:03:40 | 0:03:42 | |
Hi! I'm Franklyn Ward. I'm here for the interview. | 0:03:49 | 0:03:52 | |
That's right... | 0:03:53 | 0:03:54 | |
Which starts at half past nine. | 0:03:57 | 0:03:59 | |
But it's... | 0:04:00 | 0:04:02 | |
Right. | 0:04:03 | 0:04:04 | |
Mrs Tembe! | 0:04:11 | 0:04:13 | |
Good morning, Miss Pitman. | 0:04:13 | 0:04:14 | |
How was Portugal? | 0:04:14 | 0:04:16 | |
Oh, very relaxing, thank you. | 0:04:16 | 0:04:19 | |
I've prepared a checklist for you, it just covers some | 0:04:19 | 0:04:22 | |
of the minor administrative matters that cropped up in your absence. | 0:04:22 | 0:04:25 | |
Miss Pitman, I have only just walked through the door. | 0:04:25 | 0:04:28 | |
Let me put the kettle on, and then we can have a proper catch-up. | 0:04:28 | 0:04:30 | |
I am sure you have everything under control. | 0:04:30 | 0:04:33 | |
Well, well, if it isn't old Miss Snotty Knickers! | 0:04:33 | 0:04:36 | |
What is she doing here? | 0:04:38 | 0:04:39 | |
Come in, Mr Ward. | 0:04:46 | 0:04:48 | |
If you'd like to take a seat. | 0:04:51 | 0:04:52 | |
Thanks. Ooh, nice office. | 0:04:52 | 0:04:54 | |
My name is Barry Bigelow. | 0:04:56 | 0:04:58 | |
I'm interviewing you today for the post of temporary security officer | 0:04:58 | 0:05:01 | |
at Letherbridge University Security. | 0:05:01 | 0:05:04 | |
Just so you're aware, | 0:05:04 | 0:05:05 | |
I will be recording this interview for training purposes. | 0:05:05 | 0:05:08 | |
Right. | 0:05:08 | 0:05:09 | |
For the benefit of the tape, would you state your full name, please? | 0:05:12 | 0:05:15 | |
Uh, Franklyn Ward. | 0:05:17 | 0:05:18 | |
Have you got a criminal record, Mr Ward? | 0:05:18 | 0:05:21 | |
I've got Agadoo by Black Lace - does that count? | 0:05:21 | 0:05:25 | |
-This better be good, Valerie. -Are you in charge here? | 0:05:27 | 0:05:29 | |
I'm Howard Bellamy - practice manager. | 0:05:29 | 0:05:31 | |
-Mrs Carr here... -Miss Carr! | 0:05:31 | 0:05:34 | |
Was taken off the list at the Mill after repeated warnings. | 0:05:34 | 0:05:38 | |
I tried to explain that both surgeries are affiliated. | 0:05:38 | 0:05:41 | |
That stuck-up cow Julia Parsons has had me blacklisted. | 0:05:41 | 0:05:43 | |
Why don't we find somewhere more private to talk about this? | 0:05:43 | 0:05:46 | |
So you can brush it under the carpet? | 0:05:46 | 0:05:48 | |
You constantly missed appointments. You were rude and confrontational. | 0:05:48 | 0:05:51 | |
-Well, nothing has changed there. -Mrs Tembe. | 0:05:51 | 0:05:53 | |
I had a drug problem, darling. I gave my own mother what-for. | 0:05:53 | 0:05:56 | |
I'm sorry, Miss Carr, but if you were taken off the patient | 0:05:56 | 0:05:58 | |
list at the Mill, then there's nothing I can do. | 0:05:58 | 0:06:00 | |
You done this on purpose! | 0:06:00 | 0:06:02 | |
-I'm afraid I'm going to have to ask you to leave. -Oh, I'm going. | 0:06:02 | 0:06:05 | |
I'm giving an interview this afternoon with one of the red tops, | 0:06:05 | 0:06:08 | |
and I'm damn sure I'm going to mention how you treated me. | 0:06:08 | 0:06:12 | |
As if the press would be interested in anything she has to say. | 0:06:12 | 0:06:15 | |
I'll be in my office if there's any more dramas. | 0:06:15 | 0:06:19 | |
I'm sure I've seen her somewhere before. | 0:06:19 | 0:06:21 | |
Oh! Let's get back to the checklist. | 0:06:23 | 0:06:25 | |
I've been looking forward to this all morning. | 0:06:25 | 0:06:28 | |
Oh, and I mustn't forget to give you these invitations. | 0:06:28 | 0:06:31 | |
I'm having a Halloween party tomorrow night. | 0:06:31 | 0:06:33 | |
I wondered if you'd hand out all the invites to everyone at the Mill? | 0:06:33 | 0:06:36 | |
There's one for you as well. It's just a bit of fun. | 0:06:36 | 0:06:39 | |
Are there any reasons why you haven't been able to | 0:06:42 | 0:06:45 | |
stay in one job for more than three months? | 0:06:45 | 0:06:48 | |
I, uh... I keep on getting headhunted. | 0:06:48 | 0:06:52 | |
Look, I've always wanted to work in security. | 0:06:52 | 0:06:55 | |
Well, there's the matter of the CRB check. | 0:06:55 | 0:06:59 | |
Already there. I did a stint as a Redcoat on Barry Island. | 0:06:59 | 0:07:03 | |
No, I don't think you're what we're looking for. | 0:07:06 | 0:07:09 | |
That's not what the SAS said. | 0:07:12 | 0:07:15 | |
What? | 0:07:19 | 0:07:21 | |
Me and Jimmi Clay, we did an SAS survival course on Anglesey. | 0:07:21 | 0:07:27 | |
And Dr Clay can corroborate all this? | 0:07:28 | 0:07:30 | |
Too right he can. | 0:07:32 | 0:07:33 | |
Come in. | 0:07:36 | 0:07:37 | |
Howard, I'm not disturbing you, am I? | 0:07:37 | 0:07:39 | |
Valerie? You disturb me? Never. | 0:07:39 | 0:07:42 | |
It's just that I knew I'd seen that Moira Carr somewhere before. | 0:07:42 | 0:07:46 | |
She's set up a charity to help kids get off drugs. | 0:07:48 | 0:07:51 | |
"Moira Carr, a recovered heroin, addict told hundreds of Letherbridge | 0:07:51 | 0:07:55 | |
"schoolchildren yesterday how she ruined her life with drugs, | 0:07:55 | 0:07:58 | |
"urging them not to follow a similar path. | 0:07:58 | 0:08:00 | |
"Now Moira aims to take her campaign to the national media | 0:08:00 | 0:08:03 | |
"and television." | 0:08:03 | 0:08:05 | |
And we showed her the door. | 0:08:05 | 0:08:07 | |
-Thank you, Mr Clarke. -Thank you. | 0:08:09 | 0:08:10 | |
Can I have a word? | 0:08:15 | 0:08:18 | |
-How was Barry? -Like a week's worth of constipation. | 0:08:18 | 0:08:21 | |
-I did warn you. -Jimmi, you know you said you'd be my referee? -Did I? | 0:08:21 | 0:08:25 | |
-The thing is, I might have told Barry a few porky pies. -Franklyn! | 0:08:25 | 0:08:28 | |
I said you'd corroborate my story. | 0:08:28 | 0:08:31 | |
PHONE RINGS | 0:08:31 | 0:08:32 | |
Hello? | 0:08:35 | 0:08:37 | |
Barry. Hi, how are you? | 0:08:38 | 0:08:40 | |
Hello? | 0:08:44 | 0:08:46 | |
Ah, Miss Carr. Howard Bellamy - Campus surgery. | 0:08:46 | 0:08:49 | |
Oh, yeah. What do you want? | 0:08:49 | 0:08:51 | |
Well, I just wanted to apologise for asking you to leave the building. | 0:08:51 | 0:08:55 | |
I've just been reading about your charity work. | 0:08:55 | 0:08:57 | |
You've changed your tune. Worried I'll slag you off to the papers? | 0:08:57 | 0:09:01 | |
I'm sorry if I jumped to the wrong conclusion but, to be fair, | 0:09:01 | 0:09:04 | |
you were being rather abrupt with my reception staff. | 0:09:04 | 0:09:06 | |
Yeah. I suppose. | 0:09:06 | 0:09:09 | |
I have got a gob on me - I'll give you that. | 0:09:09 | 0:09:11 | |
I work with a charity myself, helping ex-servicemen - | 0:09:11 | 0:09:15 | |
some of them get hooked on drugs. I wondered if you'd be interested | 0:09:15 | 0:09:18 | |
in talking to them about some of your experiences? | 0:09:18 | 0:09:21 | |
Hmm, if you think it'll help. | 0:09:21 | 0:09:24 | |
And you're welcome to re-register at either practice. | 0:09:24 | 0:09:27 | |
Why don't you pop in this afternoon? | 0:09:27 | 0:09:29 | |
Oh, I can't today. | 0:09:29 | 0:09:30 | |
It takes three bus rides to get to your place, and I'm not well. | 0:09:30 | 0:09:34 | |
Well, there must be a surgery nearer home. | 0:09:34 | 0:09:36 | |
There is, Cumberland House - I'm blacklisted there, too. | 0:09:36 | 0:09:40 | |
Well, maybe I can help. | 0:09:40 | 0:09:41 | |
I know the practice manager at Cumberland House | 0:09:41 | 0:09:44 | |
and he owes me a favour. | 0:09:44 | 0:09:45 | |
Why don't you let me speak to him on your behalf? | 0:09:45 | 0:09:47 | |
All right. | 0:09:47 | 0:09:48 | |
An SAS survival course? | 0:09:50 | 0:09:51 | |
It's called thinking on your feet. | 0:09:51 | 0:09:54 | |
Well, fortunately for you, he must be some sort of military nut because | 0:09:54 | 0:09:57 | |
apparently he liked it. | 0:09:57 | 0:09:58 | |
Apparently he's got a "balaclava and all the equipment." | 0:09:58 | 0:10:00 | |
PHONE RINGS | 0:10:00 | 0:10:02 | |
Hello? Talk of the devil. | 0:10:04 | 0:10:07 | |
All right there, Bazza... | 0:10:07 | 0:10:08 | |
Yeah, I meant Mr Bigelow. | 0:10:10 | 0:10:13 | |
What's that? | 0:10:13 | 0:10:15 | |
Well, I don't know. | 0:10:15 | 0:10:17 | |
I'll just have to check my diary. Give me a sec. | 0:10:17 | 0:10:19 | |
Actually, I do have a window free this afternoon. | 0:10:23 | 0:10:26 | |
Great. Yeah, see you then. | 0:10:26 | 0:10:29 | |
He wants me to start immediately. Nice one, Jimbo! | 0:10:29 | 0:10:31 | |
Just remember, I've stuck my neck out for you. | 0:10:31 | 0:10:33 | |
Don't do anything stupid. | 0:10:33 | 0:10:35 | |
He who dares, wins, mate. | 0:10:35 | 0:10:36 | |
Excuse me, where can I find the practice manager? | 0:10:40 | 0:10:42 | |
Upstairs. | 0:10:42 | 0:10:43 | |
I'll call you back. | 0:10:46 | 0:10:47 | |
Haven't you heard of knocking? | 0:10:52 | 0:10:54 | |
-I'm here to see Hugo. -Got an appointment? | 0:10:54 | 0:10:56 | |
I didn't think I needed one - I've known Hugo for ages. | 0:10:56 | 0:10:59 | |
I'm Howard Bellamy of the Mill Health Centre and Campus surgery. | 0:10:59 | 0:11:02 | |
YOU'RE Howard Bellamy. I'm Holly, Hugo's daughter. | 0:11:02 | 0:11:08 | |
I've been meaning to drop by and introduce myself. | 0:11:08 | 0:11:11 | |
-Is Hugo around? -No. | 0:11:12 | 0:11:14 | |
He's disappeared off to Phnom Penh with his Thai bride. | 0:11:14 | 0:11:17 | |
I'm in charge now. Why don't I show you round? | 0:11:17 | 0:11:20 | |
We're in the middle of renovations... | 0:11:20 | 0:11:22 | |
I'm here about a patient, Moira Carr. | 0:11:22 | 0:11:24 | |
She's been taken off the list at our surgery and | 0:11:24 | 0:11:26 | |
would prefer to be part of this practice. | 0:11:26 | 0:11:28 | |
Oh, I see, trying to palm the dregs of your patient list onto me? | 0:11:28 | 0:11:33 | |
That's very naughty. | 0:11:33 | 0:11:35 | |
Actually, Moira's a reformed heroin addict. | 0:11:35 | 0:11:37 | |
She's set up a charitable initiative on the estate to help get | 0:11:37 | 0:11:40 | |
kids off drugs. I know how much Hugo likes to support local | 0:11:40 | 0:11:43 | |
charities - I thought he'd be interested. | 0:11:43 | 0:11:45 | |
Oh, gosh, of course. Hugo's motto has always been "the patient is king". | 0:11:45 | 0:11:48 | |
We'll do anything to support the local community. | 0:11:48 | 0:11:51 | |
Really? I thought Letherbridge was | 0:11:51 | 0:11:53 | |
"so far north of Watford it was like a different planet"? | 0:11:53 | 0:11:56 | |
I was joking. | 0:11:56 | 0:11:58 | |
I'd love to take your patient, | 0:11:59 | 0:12:02 | |
especially if it'll get me Brownie points. | 0:12:02 | 0:12:06 | |
Well, I'd appreciate your help. | 0:12:06 | 0:12:07 | |
And, in return, maybe I can take you for lunch? | 0:12:07 | 0:12:11 | |
Maybe some other time. | 0:12:11 | 0:12:13 | |
Now, listen here, darling. I was told I could register here! | 0:12:13 | 0:12:16 | |
Miss Carr. I've just been speaking to the practice manager on your behalf. | 0:12:16 | 0:12:19 | |
You're the lady that would like to register. | 0:12:19 | 0:12:22 | |
Lady? | 0:12:22 | 0:12:24 | |
Christine, get a patient registration form, would you? | 0:12:24 | 0:12:27 | |
Why don't you go up to my office? | 0:12:27 | 0:12:29 | |
I'd love to hear all about your charity work. | 0:12:29 | 0:12:32 | |
Give my regards to Hugo. | 0:12:33 | 0:12:35 | |
I must pop into the Mill sometime - check out the competition. | 0:12:35 | 0:12:38 | |
I'll be fighting the ladies off in this. | 0:12:42 | 0:12:44 | |
I bet they're all over you like nits, Bazza. | 0:12:44 | 0:12:47 | |
It's not about pulling women, Officer Ward, | 0:12:47 | 0:12:49 | |
it's a symbol of authority. | 0:12:49 | 0:12:51 | |
Right. Gotcha. | 0:12:51 | 0:12:52 | |
You'll need to wear this at all times during your induction. | 0:12:54 | 0:12:58 | |
But I'll look like a bell-end in this! | 0:12:58 | 0:13:01 | |
It's a statutory requirement during your probationary period. | 0:13:01 | 0:13:05 | |
Oh, come on, Bazza. | 0:13:05 | 0:13:06 | |
This department's already two men down. | 0:13:06 | 0:13:09 | |
Besides... | 0:13:10 | 0:13:12 | |
I've a very important job for you. | 0:13:13 | 0:13:15 | |
Well, why didn't you say so? | 0:13:17 | 0:13:18 | |
So put that on and follow me. | 0:13:18 | 0:13:20 | |
I look like a lollipop lady. | 0:13:21 | 0:13:23 | |
So...that's it regarding the admin you've missed. Oh, by the way, | 0:13:25 | 0:13:29 | |
Moira Carr will be registering at Cumberland House. You owe me one. | 0:13:29 | 0:13:32 | |
KNOCK ON DOOR | 0:13:32 | 0:13:33 | |
Come in! | 0:13:33 | 0:13:35 | |
Ah, Holly? | 0:13:36 | 0:13:37 | |
Not disturbing you, am I? | 0:13:37 | 0:13:39 | |
Um, no... | 0:13:39 | 0:13:40 | |
I will go and type up that memo. | 0:13:40 | 0:13:42 | |
You turned down my lunch invitation for that? | 0:13:43 | 0:13:47 | |
It's a working lunch. | 0:13:47 | 0:13:49 | |
Very impressive surgery. | 0:13:49 | 0:13:50 | |
This is exactly how I envisage Cumberland House. | 0:13:50 | 0:13:54 | |
Sorry to turn up on the hoof like this, | 0:13:54 | 0:13:56 | |
but I've got a proposition for you. | 0:13:56 | 0:13:58 | |
Observe the windscreen. | 0:14:00 | 0:14:02 | |
Could do with a wash. | 0:14:02 | 0:14:04 | |
That is a student concessionary parking permit, | 0:14:04 | 0:14:08 | |
which is mandatory unless parking in a designated visitor area. | 0:14:08 | 0:14:12 | |
Right. | 0:14:12 | 0:14:13 | |
Here's your copy of the full concessionary parking guidelines. | 0:14:13 | 0:14:17 | |
Say nighty-night to insomnia. | 0:14:17 | 0:14:20 | |
I'd like you to check each and every one to ensure they're valid. | 0:14:20 | 0:14:24 | |
What? Every car?! Are you joking?! | 0:14:24 | 0:14:27 | |
Report back to me when you've finished. | 0:14:28 | 0:14:30 | |
Give me a break! | 0:14:30 | 0:14:31 | |
Is that what you wanted to be when you grew up? A traffic warden? | 0:14:33 | 0:14:36 | |
It's security officer, actually, pal! | 0:14:36 | 0:14:39 | |
-Very impressive stuff. -I think so. | 0:14:43 | 0:14:46 | |
I understand you used to work as a business consultant to GP surgeries. | 0:14:46 | 0:14:51 | |
You've been checking up on me. | 0:14:51 | 0:14:52 | |
I like to do my research. | 0:14:52 | 0:14:54 | |
Well, I'm very flattered you asked for my feedback. | 0:14:54 | 0:14:56 | |
Oh, I didn't. | 0:14:56 | 0:14:57 | |
I want you as a partner, Howard. | 0:14:57 | 0:15:00 | |
If we combine our surgeries, | 0:15:00 | 0:15:02 | |
we could change the face of healthcare in Letherbridge - | 0:15:02 | 0:15:04 | |
create a super-practice. | 0:15:04 | 0:15:05 | |
And you've priced these up? The in-house dispensary? | 0:15:05 | 0:15:08 | |
-The holistic healing centre? -Every penny. | 0:15:08 | 0:15:11 | |
-What's your timescale? -It's tight. | 0:15:13 | 0:15:15 | |
I had another surgery lined up, but we parted ways. | 0:15:15 | 0:15:19 | |
They had a number of undisclosed debts. | 0:15:19 | 0:15:22 | |
So I'm looking for a new investor - someone who shares my vision. | 0:15:22 | 0:15:27 | |
I'd like to announce the partnership tonight. | 0:15:27 | 0:15:30 | |
Tonight? | 0:15:30 | 0:15:31 | |
I'm chairing a PR event at the Icon. | 0:15:31 | 0:15:33 | |
I can't move that quickly. | 0:15:33 | 0:15:35 | |
All I need is a signature, Howard. | 0:15:35 | 0:15:37 | |
I'm not asking for funds at this stage. | 0:15:37 | 0:15:40 | |
I already have a deal with a pharmacy chain to provide | 0:15:40 | 0:15:43 | |
the in-house dispensary. | 0:15:43 | 0:15:45 | |
Their funding is contingent on me | 0:15:45 | 0:15:47 | |
having the signature of a partnering practice. | 0:15:47 | 0:15:49 | |
If we made a formal announcement tonight, | 0:15:50 | 0:15:52 | |
it would seal the deal for them. | 0:15:52 | 0:15:55 | |
I'll need to speak to the partners. | 0:15:56 | 0:15:57 | |
This is a massive opportunity. | 0:15:57 | 0:15:59 | |
Imagine what we could achieve together. | 0:16:01 | 0:16:03 | |
I took the liberty of making us a pot of Earl Grey. | 0:16:07 | 0:16:10 | |
This is what I have been looking forward to all day. | 0:16:10 | 0:16:13 | |
Me too. I'm dying to hear all about your holiday. | 0:16:13 | 0:16:16 | |
Mrs Tembe, I need you to set up an urgent partners meeting. | 0:16:16 | 0:16:18 | |
Heston, are you available now? | 0:16:18 | 0:16:19 | |
I am. Was that Holly Fox I saw you with? | 0:16:19 | 0:16:22 | |
-You know her? -Well, I know Hugo. | 0:16:22 | 0:16:24 | |
-We share a taste for the finer things in life. -He's in Cambodia. | 0:16:24 | 0:16:26 | |
Yeah. He's doing voluntary work, building a dam. | 0:16:26 | 0:16:29 | |
Holly's running Cumberland House. | 0:16:29 | 0:16:31 | |
Is that wise, after what happened? | 0:16:31 | 0:16:34 | |
OK. Thank you. Bye. | 0:16:36 | 0:16:38 | |
Put that on ice, would you? | 0:16:40 | 0:16:41 | |
And I've dictated a revised press release. | 0:16:41 | 0:16:44 | |
So? How are things at the Campus? | 0:16:49 | 0:16:51 | |
Oh, fine. Why? | 0:16:51 | 0:16:54 | |
I just know that Valerie can be a little over-zealous. | 0:16:54 | 0:16:57 | |
Perhaps you could let her know how much we appreciate her hard work. | 0:16:57 | 0:17:01 | |
Massage her ego, she might calm down a little. | 0:17:01 | 0:17:04 | |
That reminds me, there is one of these for you - | 0:17:04 | 0:17:08 | |
an invitation to her Halloween party. | 0:17:08 | 0:17:11 | |
Urg! Is that really necessary? Are you going? | 0:17:11 | 0:17:16 | |
-To a Halloween party? -Well, I know you don't approve but... | 0:17:16 | 0:17:19 | |
At least we know she's made an effort. | 0:17:19 | 0:17:21 | |
I will think about it. | 0:17:23 | 0:17:25 | |
Hmm. Now that, Dr Carter, is a very fine cup of tea. | 0:17:26 | 0:17:32 | |
Hello. I'd like to speak to Howard Bellamy, please. It's urgent. | 0:17:47 | 0:17:51 | |
It's Holly Fox. | 0:17:51 | 0:17:52 | |
Howard? I need a decision. The phone's ringing off the hook here. | 0:17:55 | 0:17:58 | |
Holly, I'm afraid it's going to be a no. | 0:18:00 | 0:18:02 | |
What? | 0:18:02 | 0:18:03 | |
But surely you can see what a massive opportunity this is? | 0:18:04 | 0:18:07 | |
I just don't think it's going to work for us. | 0:18:07 | 0:18:09 | |
An hour ago you were biting my hand off. | 0:18:09 | 0:18:12 | |
Yes. Well, that was before I heard about your last business venture. | 0:18:12 | 0:18:15 | |
That's got nothing to do with this. | 0:18:15 | 0:18:17 | |
Well, I really must get on now. I'm needed at the Campus. | 0:18:17 | 0:18:21 | |
Well, I wish you all the best. | 0:18:21 | 0:18:23 | |
You realise the Mill stands to get left behind | 0:18:23 | 0:18:25 | |
if you don't come on board with this? | 0:18:25 | 0:18:27 | |
Well, we'll take that risk. Good luck. | 0:18:28 | 0:18:31 | |
Oh, hi, Barry. | 0:18:40 | 0:18:41 | |
Valerie, this is Paddy - he'll fix the alarm. | 0:18:41 | 0:18:44 | |
Don't worry, I'll show him where it is. | 0:18:44 | 0:18:47 | |
Then I'll put the kettle on, shall I? | 0:18:47 | 0:18:50 | |
We can have a chat, if you've got a minute? | 0:18:50 | 0:18:52 | |
Yeah... | 0:18:52 | 0:18:53 | |
I'd like that. | 0:18:56 | 0:18:57 | |
ALARM BEEPS | 0:18:57 | 0:18:58 | |
Yoo-hoo! Is anybody there? Coo-ee! | 0:18:58 | 0:19:02 | |
ALARM BEEPS | 0:19:03 | 0:19:06 | |
Hello? | 0:19:06 | 0:19:08 | |
Do you work here, dear? | 0:19:08 | 0:19:10 | |
I've been sent to see a doctor. | 0:19:10 | 0:19:12 | |
-Sorry. You're going to have to use the disabled lift. -What? | 0:19:12 | 0:19:15 | |
-I said, "You're going to have to...!" -There's no need to shout. | 0:19:15 | 0:19:18 | |
How do you have your tea, Val? | 0:19:18 | 0:19:20 | |
I'm out here. | 0:19:20 | 0:19:22 | |
The lift's just through there. | 0:19:22 | 0:19:23 | |
Yes. I know, dear. I'm trying to tell you the lift isn't working. | 0:19:23 | 0:19:28 | |
Everything all right? | 0:19:28 | 0:19:30 | |
Lift's broken. | 0:19:30 | 0:19:31 | |
Why are you all on the stairs? | 0:19:31 | 0:19:33 | |
The lift's broke. | 0:19:33 | 0:19:34 | |
Your phone's going, Val. | 0:19:35 | 0:19:37 | |
How am I going to get her up the stairs? | 0:19:37 | 0:19:39 | |
There's just one thing for it. | 0:19:41 | 0:19:43 | |
-Where d'you want her? -Over there. -She weighs a ton. | 0:19:46 | 0:19:49 | |
I heard that, young man. | 0:19:49 | 0:19:50 | |
-I thought you were deaf. -I heard that too. | 0:19:50 | 0:19:53 | |
The practice manager isn't here at the moment, | 0:19:53 | 0:19:55 | |
but I can assure you that we haven't turned any patients away. | 0:19:55 | 0:19:59 | |
There's certainly variety in this job. You all right there, princess? | 0:19:59 | 0:20:03 | |
Yes, thank you. Now I need to make the appointment. | 0:20:03 | 0:20:08 | |
Sorry, I'm going to have to call you back. | 0:20:08 | 0:20:10 | |
What was that, dear? Just a moment. | 0:20:10 | 0:20:12 | |
These gentlemen carried you up the stairs | 0:20:12 | 0:20:14 | |
because we thought you were disabled! | 0:20:14 | 0:20:17 | |
I'm not disabled, I was merely testing your disabled access routes. | 0:20:17 | 0:20:21 | |
Why? Are you planning on becoming disabled at a later date? | 0:20:21 | 0:20:25 | |
Don't be facetious, young man. Now, I need to see a doctor. | 0:20:25 | 0:20:29 | |
Are you registered with us? | 0:20:29 | 0:20:31 | |
Howard, I've had the Gazette on the phone. | 0:20:31 | 0:20:34 | |
No. But that nice lady at Cumberland House said her patient lists | 0:20:34 | 0:20:38 | |
-were full and that I should come here. -What? | 0:20:38 | 0:20:43 | |
Somebody's been telling the Gazette that we're blacklisting patients. | 0:20:43 | 0:20:46 | |
There she is! Hello! | 0:20:46 | 0:20:48 | |
I'd like a word with you. | 0:20:48 | 0:20:50 | |
Make sure this lady sees a doctor, Valerie. | 0:20:50 | 0:20:52 | |
Have you any Bourbons, dear? | 0:20:54 | 0:20:56 | |
And I'd like a nice cup of tea. | 0:20:56 | 0:20:58 | |
Psst! Let Daniel see the old trout. | 0:21:00 | 0:21:04 | |
You don't like him very much, do you? | 0:21:05 | 0:21:07 | |
Can you blame me, after what he did to Jimmi? | 0:21:07 | 0:21:10 | |
What's that? | 0:21:10 | 0:21:11 | |
And all this because I turned you down? | 0:21:14 | 0:21:16 | |
I don't know what you're talking about. | 0:21:16 | 0:21:18 | |
This is petty and pathetic. | 0:21:18 | 0:21:20 | |
I took Moira Carr off your hands, | 0:21:20 | 0:21:21 | |
I thought it only fair you take one off mine. | 0:21:21 | 0:21:24 | |
These are real people, not some pawns in a stupid game. | 0:21:24 | 0:21:27 | |
And whatever happened to "the patient being king"? | 0:21:28 | 0:21:31 | |
Look, Howard, I'm giving you one last opportunity. | 0:21:31 | 0:21:35 | |
Patients get to choose their own provider. | 0:21:35 | 0:21:38 | |
Do you really think they'll choose | 0:21:38 | 0:21:40 | |
this place over my shiny new surgery? | 0:21:40 | 0:21:42 | |
And once that happens, | 0:21:44 | 0:21:45 | |
it won't be long before your staff want to jump ship as well. | 0:21:45 | 0:21:48 | |
Well, we'll see what Hugo has to say about this. | 0:21:48 | 0:21:51 | |
He's halfway up the Mekong. | 0:21:51 | 0:21:52 | |
The answer's still no. | 0:21:52 | 0:21:54 | |
Fine. | 0:21:54 | 0:21:55 | |
If you'll excuse me, I've got a new partnership to announce. | 0:21:55 | 0:21:58 | |
You can't use the press to advertise NHS services! | 0:21:58 | 0:22:01 | |
I'm a PR guru. I can get the press to do whatever I want. | 0:22:01 | 0:22:05 | |
Valerie, get me a conference call with the practice managers of every | 0:22:17 | 0:22:20 | |
surgery in Letherbridge - excluding Cumberland House. | 0:22:20 | 0:22:24 | |
And get me the number of the British Consulate in Cambodia. | 0:22:24 | 0:22:28 | |
Cambodia? | 0:22:28 | 0:22:29 | |
ASAP. | 0:22:29 | 0:22:30 | |
I've never been so popular. | 0:22:32 | 0:22:35 | |
I've just had Mrs Tembe on the phone, singing my praises. | 0:22:35 | 0:22:38 | |
Although I am a bit busy at the moment, actually. | 0:22:38 | 0:22:41 | |
No worries. What's this? | 0:22:41 | 0:22:42 | |
I'm making invitations for a Halloween party I'm having | 0:22:42 | 0:22:44 | |
tomorrow night. Would you come? | 0:22:44 | 0:22:47 | |
And would you give Barry an invitation as well? | 0:22:47 | 0:22:50 | |
Of course. | 0:22:50 | 0:22:51 | |
I reckon you're a bit sweet on big ole Bazza. | 0:22:51 | 0:22:55 | |
-Oi! Am not. -Valerie? | 0:22:55 | 0:22:57 | |
Anyway, better be off. | 0:22:59 | 0:23:01 | |
Have any of the surgeries returned my calls? | 0:23:04 | 0:23:07 | |
No. Sorry. | 0:23:07 | 0:23:08 | |
Well, keep trying, please. | 0:23:10 | 0:23:11 | |
Hi. Everything OK? | 0:23:13 | 0:23:15 | |
Clean bill of health. | 0:23:15 | 0:23:17 | |
And how about you? | 0:23:19 | 0:23:20 | |
Are you OK? | 0:23:22 | 0:23:23 | |
Fine. | 0:23:25 | 0:23:27 | |
Really? | 0:23:27 | 0:23:28 | |
You can't kid a kidder, love. | 0:23:30 | 0:23:32 | |
Bad day? | 0:23:34 | 0:23:35 | |
Whatever it is, it's not worth it. | 0:23:39 | 0:23:42 | |
Drink? | 0:23:57 | 0:23:59 | |
White wine. | 0:23:59 | 0:24:01 | |
Two glasses of white wine, please. | 0:24:01 | 0:24:03 | |
Come to gloat? | 0:24:07 | 0:24:09 | |
Not my style. | 0:24:09 | 0:24:10 | |
PHONE RINGS | 0:24:10 | 0:24:12 | |
Daddy, hi. Thanks for getting back to me. No, I'm fine. | 0:24:16 | 0:24:20 | |
Look, whatever you've been told about the practice, it's not true... | 0:24:21 | 0:24:25 | |
What? But I thought... Sorry, this is a really bad line. | 0:24:26 | 0:24:32 | |
Can I call you back later? | 0:24:32 | 0:24:33 | |
You didn't tell him? | 0:24:37 | 0:24:39 | |
It didn't seem fair. | 0:24:39 | 0:24:42 | |
I'm sorry. | 0:24:42 | 0:24:43 | |
It's a small town - we look out for each other. | 0:24:43 | 0:24:45 | |
This was all for my father's benefit. | 0:24:46 | 0:24:48 | |
I just wanted him to be proud of me | 0:24:50 | 0:24:52 | |
You've got some great ideas - | 0:24:52 | 0:24:54 | |
you just need to keep a hold of your finances. | 0:24:54 | 0:24:57 | |
It's OK. I've decided healthcare isn't for me after all. | 0:24:57 | 0:25:01 | |
So what's all this in aid of? | 0:25:01 | 0:25:03 | |
Giving someone else a platform, | 0:25:05 | 0:25:08 | |
giving my ego the night off. | 0:25:08 | 0:25:10 | |
Moira? | 0:25:12 | 0:25:13 | |
I've talked the Mayoress into backing her charity. | 0:25:13 | 0:25:17 | |
So why the change of heart? | 0:25:17 | 0:25:19 | |
The patient is king after all. | 0:25:19 | 0:25:22 | |
Excuse me. | 0:25:23 | 0:25:24 | |
-Your father would be proud of you. -Thanks. | 0:25:24 | 0:25:28 | |
Do you know what? | 0:25:30 | 0:25:32 | |
I rather like you, Howard Bellamy. | 0:25:32 | 0:25:34 | |
I wish we'd met under different circumstances. | 0:25:34 | 0:25:37 | |
It's my privilege to introduce to you a woman who wanted to | 0:25:49 | 0:25:53 | |
give something back to her community. | 0:25:53 | 0:25:56 | |
That woman is Moira Carr. Moira. | 0:25:56 | 0:25:59 | |
APPLAUSE | 0:25:59 | 0:26:01 | |
Thanks, Holly. | 0:26:03 | 0:26:05 | |
Hold up. Here comes Darth Vader. | 0:26:05 | 0:26:06 | |
Going somewhere nice, Dr Granger? | 0:26:09 | 0:26:11 | |
Yes, taking my daughter to Greece. | 0:26:11 | 0:26:13 | |
You checking up on me, guv? | 0:26:16 | 0:26:18 | |
Just doing my rounds. | 0:26:18 | 0:26:20 | |
All parking permits checked, all infringements noted on here. | 0:26:20 | 0:26:24 | |
-Fancy a pint? -Yes. Hang on a minute. | 0:26:27 | 0:26:30 | |
See you tomorrow. | 0:26:44 | 0:26:45 | |
PHONE BEEPS | 0:26:45 | 0:26:47 | |
Oh, Franklyn! | 0:26:50 | 0:26:52 | |
Silence, please, for the Prince of Darkness. | 0:26:57 | 0:27:02 | |
Welcome, creatures of the night. The moon is red with blood. | 0:27:02 | 0:27:05 | |
Mrs Dallison, it's Dr Reid. | 0:27:05 | 0:27:10 | |
Who are these people? I didn't invite them. | 0:27:10 | 0:27:13 | |
How's it going? | 0:27:13 | 0:27:15 | |
Not bad. Nobody's died. | 0:27:15 | 0:27:18 | |
Subtitles By Red Bee Media Ltd | 0:27:20 | 0:27:22 |