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# Everybody's gonna love today Gonna love today, gonna love today

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# Everybody's gonna love today Gonna love today... #

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CAR HORN BLARES

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Yes, I know, he will be here in a moment. Please!

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Oh, sorry, everyone. Two ticks.

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-Are you all right?

-I'm fine. It's my bike that's knackered.

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We should get someone to have a look at you.

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No, it's fine, honestly.

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Will you put my bloods back half an hour, please?

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-Yes, of course.

-I just don't want to keep them hanging around.

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-Should I tell Dr Reid?

-No! No.

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-Morning.

-Hi.

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-All right?

-Uh-huh.

-Listen, you know we talked about that training day?

-Sorry?

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You said you might be interested. It was a few weeks ago.

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-Well, I'm not.

-Well, I've booked you in.

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Well, booked us both in, actually. For today.

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Howard, I'm up to my eyes in patients all day.

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-Precisely. It'll give you a break.

-Doing what?

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Learning the art of difficult conversation.

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I don't think so, do you?

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I don't know, you might like it.

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What, all that soul searching and role play?

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-It isn't like that.

-And team bonding.

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It is rather a nice hotel.

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Oh, well! Why didn't you say?

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I mean, if you just wanted to get me into a hotel...

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I'm sorry?

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You needn't have gone to the bother of booking a training day, I mean...

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Emma!

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Sorry.

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Oh, forget it. I'll ask someone else. I'll ask Heston.

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-No, I'll go.

-Not on my account.

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Look, as long as there is no prancing about or dressing up,

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or one group hug!

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I am very sorry, Mr Treadwell.

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I should think you are.

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But it really could not be helped.

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This is very inconvenient.

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We will see you at 11.30.

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Goodbye.

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Typical!

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What now?

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People messing me about.

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Who is it?

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Oh, Kayley at the salon.

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Not another late night?

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Do you know, there are some mornings when she can hardly hold the scissors.

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Er... Where's my new shirt?

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In the wardrobe.

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-Where?

-You need some new glasses, you do.

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Hi, Angie.

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'Morning.'

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-Is this a bad time?

-No, that's all right. You just caught me.

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Are we still on for this morning?

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-Of course.

-Good. Do you mind if we make it one instead?

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-At the flat?

-Perfect.

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Thanks, Brian.

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-It was right in front of you.

-Ta.

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Well...?

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Hi!

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-Rowena?

-And you must be Howard.

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Nice to meet you.

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And Dr Reid?

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Rowena Cork.

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Emma's fine.

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Would you mind just...?

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-Thank you.

-Right, now, let me get this right, and don't help me.

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-This is Nigel and he's in finance.

-How do you do?

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Sanjeev, local government.

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-Ow!

-And Colin does...recycling!

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He opens the door, and bam!

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-Yeah, well, people do, don't they?

-Then he's off like a shot.

-Typical, eh?

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Everyone blames the cyclists but it's the drivers half the time.

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-Sorry, mate. Could you hurry it up a bit? I'm late.

-Yeah.

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Roll up your sleeve for me, please.

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I'm surprised you didn't come in last week.

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-Dr Carter was asking for you.

-Yeah, well, I had to sort things out.

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Surely this is a bit more important?

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I've got a business to run, what can I say?

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How long before you get the results?

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About four to five days. We'll ring you straightaway.

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On the mobile, yeah? Not at home.

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Yeah, no problem.

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Difficult conversations. We have them all the time...

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with clients and colleagues and families and friends,

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because everything we say is in some way a negotiation, bargaining.

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Stating our position.

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Stating the obvious, more like.

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But, of course, some are more difficult than others.

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So here's what I call the six degrees.

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From "easy" to "traumatic", but not, you'll notice, "impossible",

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because I don't believe that anything is. OK, guys?

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Now let's start with work.

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What would you call a difficult conversation? Emma?

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Oh, I don't know, let me see.

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Telling somebody they have cancer? Or that their mother has died?

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Or that their child has leukaemia?

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Traumatic, then. Howard?

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Well, I'm only a manager, of course.

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Oh, but I'm sure there's something.

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Asking someone to come on a training day?

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-Easy, then.

-Oh, I don't know.

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Oh!

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HE SIGHS

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HE SNIFFS

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KEYPAD BEEPS

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But it's not just degree.

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There are different types of difficulty we need to overcome,

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perhaps the most common being anger which arises from conflict.

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So, who is feeling angry today?

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-Emma?

-Sorry?

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Would you mind stepping up, please? Thanks a lot.

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So, I will be the traffic warden, and you will be the driver.

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Now, she has parked on a double-yellow line.

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-But for a very good reason. What would that be?

-A patient's had a heart attack?

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Perfect. Lovely. Now, you stand over there... Excellent, OK. So...

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Oh...

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Oh!

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There! You can stick it.

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Mm, perhaps a little too angry. That was borderline violence. Emma, OK!

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Now I think we can all agree that that was a complete disaster.

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And we don't want those to happen, do we?

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So, let's take one of the biggest disasters of all time.

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The Titanic. Where did it all go wrong?

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Well, first of all, it didn't break the ice, did it?

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And why? Because it was going too fast. OK, guys?

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Right, so you're about to start.

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And this could get nasty, even dangerous.

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It's like being on the deck in the cold, about to jump.

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And what do you need? Firstly...

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..one of these.

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What I like to call the lifejacket of hope.

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Hope floats, and we're going to get there... OK, guys?

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..whatever happens.

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I'm sure I would have seen it.

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It's red, it's about this size.

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Why don't we try ringing it?

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-No. Don't do that.

-Why not?

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It's switched off.

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Well, maybe you've just left it at home.

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-This is all your fault.

-I'm sorry?

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-Mucking me about. Changing the time.

-What?!

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It's always the same. You're useless!

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-Can I help you?

-Er, yeah. Can I have a dry white wine, please?

-Yep.

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KEYPAD BEEPS

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PHONE RINGS

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Thank you.

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-Well, that was...

-Painful?

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Sorry.

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-Ah, it could've been worse.

-Could it? I thought you were going to lamp her at one point.

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SHE LAUGHS

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I was, but... Oh, that looks nice.

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So, how are you and Sam?

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-How are you coping?

-You know me.

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-To tell you the truth, I don't think it's really sunk in yet.

-What?

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How close he came to dying. How bad he still is.

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In what way?

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He's devastated.

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Totally depressed. And I'm the one who has to get him out of it.

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Well, if anyone can, you can.

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You say that. It's not that easy being Mrs Positive all day

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with someone who just wishes they were dead.

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You know, I have to say, I can never understand anyone who can just... throw the towel in.

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Well, not everybody has your military backbone, Howard.

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No, I've seen soldiers who've been devastated, too,

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in one way or another, and some give up, and some don't.

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-Why is that?

-Support. And in that respect, Sam's a very lucky man,

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whether he knows it or not. Very lucky.

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Hi! Ohh!

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I'm sorry, I'm waiting for someone.

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Yeah. My husband.

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-Leo Treadwell.

-Oh, hello! I'm Angela Brackley.

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Oh, don't give me all that "Angie"!

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-Sorry?

-I should knock your bloody block off right here and now!

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-What?

-Look at you, you tart! Man of his age?

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I beg your pardon!

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So, what, does your hair for you, does he? Yeah!

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Hasn't made much of a job of it.

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-That's quite enough, thank you!

-You wait while I get hold of him. I'll wring his bloody neck!

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Look, I've got nothing to do with your husband

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outside of a business relationship.

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Ah!

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Ah, it's like that, is it? Yeah.

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-I should have known, you look the type.

-I'm an estate agent!

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Yeah, well, they're just as bad.

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-What?

-So what, is he setting you up somewhere? All nice and cosy?

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-Of course not.

-Or says he is. You must be stupid!

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I'm married with three children.

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That's disgusting!

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Look, will you please understand? I am not having an affair with your husband.

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So why is he ringing you all the time on the sly?

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-About the flat.

-What flat?

-In Mersham Street.

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What does he want a flat for? You tell me!

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He's not buying. He's selling it.

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-You must be exhausted. I don't know how you do it.

-I don't have any choice.

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-You're doing a fantastic job.

-Am I?

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Of course you are. You must be proud.

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-Quite the opposite.

-Why's that?

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Hi, guys.

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Oops!

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Hmm.

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So, how do you think it's going?

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Well, I would usually get to "assumptions" by now and then "blockage" after lunch.

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Could be a long afternoon, then.

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-CUTLERY CLATTERS

-Oh... I do this every time.

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-Can I get you anything?

-Every time!

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So what have you got to be so ashamed about?

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-I'm a fraud.

-And how's that?

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I have a husband who nearly died.

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Who's paralysed.

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But most of the time... all I can think about is you.

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For two pins, I would go out into reception and book us a room.

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Right now.

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Ahh!

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Sauce?

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Janette?

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Where are you, love?

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I'm sorry. I shouldn't have said anything.

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No, you just took me by surprise, that's all.

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He wants me to have a life.

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I don't follow you.

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Well, not everybody is as... traditional as you, Howard.

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But there are solutions.

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Come on, then, guys. Time for "blockages".

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I knew there was something,

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the way he's been creeping about, shifty all the time.

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I had no idea.

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No, I apologise. I'm sorry.

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Yeah. Ten years we've been married. Never a word about this.

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But it's not to say there was anything...going on.

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I find that hard to believe, don't you?

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Look at the place. Talk about tacky.

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Well, the area's come up quite a lot.

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Oh, it's horrible!

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He did say it hadn't been used in a long time.

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Perhaps we should go.

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So - that's "embarrassment".

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Right! Now, what about the trickiest of them all - "dilemma"?

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Now, I know that you're just going to love this one. It's always everybody's favourite.

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Ta-da!

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Casablanca. That famous final scene.

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Now...

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Emma, I know you want to play Ilsa, our glamorous love-torn heroine.

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Thank you.

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And Victor Laszlo, the hero of the Resistance.

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Nigel, would you... ?

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Now, who looks good in a trench coat?

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-Colin, would you mind?

-Actually, I think that should be me.

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-Excuse me?

-I haven't had a go yet.

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-It's your turn next.

-He's had two goes already!

-Sorry, Colin.

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Actually, I do quite a good Bogey.

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How long have you been here?

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I've been meaning to tell you for a long time.

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Oh, don't give me that.

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For years, to be honest.

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You're pathetic.

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Please, Janette. Just hear me out, will you?

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It's not what you think.

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Love, I haven't been here for ages. Come inside.

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I cleaned all this up this morning.

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-You should've seen the muck.

-Yes, muck's the word.

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It took me hours.

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Filthy. Because that's what you are. You make me sick!

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Look, I am trying to tell you, aren't I?

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Oh, no, you're not going to worm your way out of this one.

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Please give me a chance, Janette!

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We used to have this salon downstairs, when me and Margaret married.

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And we lived up here for a bit.

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And then I suppose I just kept it on.

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Oh, why's that?

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Sentimental value?

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You know what happened to Margaret.

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Yeah - she found you with one of the customers.

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Up here, was it? Drinking champagne in your lovely black sheets?

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-You know all that's in the past.

-Oh, was it?

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Yeah. I was in my 30s, 40s.

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All right, 50s, but...

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..you know I love you now. You KNOW that!

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So why's this still here, then?

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It's probably turned to vinegar by now.

0:18:280:18:31

Anyway, you know it gives me heartburn.

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-And where have you been all day?

-Here mostly.

-And...?

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Work.

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No.

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Because Kayley's been ringing you on this.

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She hasn't seen you all morning.

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-You really are the most...

-Janette!

-..disgusting, despicable liar.

0:18:470:18:51

All right, I'll tell you what happened!

0:18:510:18:53

The fog is swirling, those propellers start up

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and that last flight to freedom is about to leave.

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-But who is going to be on that plane?

-I should have a gun.

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Yep.

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Emma's feelings for...Nigel...

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are noble and true,

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but platonic, whereas in Paris with Howard,

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it was all laughter and passion.

0:19:140:19:16

So which should she choose? Her duty? Or her heart?

0:19:160:19:20

OK?

0:19:200:19:22

So, perhaps, Emma, you could start by telling Nigel how you feel.

0:19:220:19:25

Pretty silly is actually how I feel.

0:19:250:19:27

-AS HUMPHREY BOGART:

-OK, sweetheart, stop fooling around.

-Sorry?

0:19:270:19:31

The plane's on its way,

0:19:310:19:33

the Germans are coming, and I made a deal with Louis.

0:19:330:19:38

-OK, actually, I think we don't need to take it quite that far.

-You think you got problems?

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The whole world's got problems!

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Thank you, Humphrey!

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-NORMAL VOICE:

-I thought I was doing quite well.

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OK. Perhaps you should tell Nigel how you feel.

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Nigel...

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..I love you so much.

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Why?

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Because you are a fine...

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..strong, courageous man.

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But?

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I'm in love with someone else.

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And I have been for some time now.

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I feel for them in a way I never felt for you.

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But you have to make a choice.

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-Do I?

-Yes, it's in the film.

0:20:230:20:25

Oh, erm...

0:20:270:20:29

Yes, but surely if Nigel is such a kind, caring,

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compassionate man, wouldn't he let me be with who I'd want to be with?

0:20:340:20:39

Yes, but there are only two letters of transit.

0:20:390:20:42

So, is that a problem?

0:20:420:20:44

Sam has said that he would be fine about me being with other men.

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You're kidding?

0:20:500:20:52

Sorry, who?

0:20:520:20:54

Sam actually lets you sleep with other men?

0:20:540:20:56

No, no, no, no. Sam's the piano player.

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Yes, he does.

0:20:590:21:02

What...? Really?

0:21:020:21:05

Yes, really.

0:21:060:21:08

OK, I think we should all sit down.

0:21:080:21:10

Are you sure about this? What with me being so useless?

0:21:130:21:16

I'm sorry about that. It was the stress talking.

0:21:170:21:20

So, what can I do for you?

0:21:200:21:22

-I want you to speak to my wife.

-Sorry?

0:21:240:21:27

Give her a quick ring, yeah?

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About what?

0:21:290:21:31

-What d'you think?

-Why can't you talk to her?

0:21:310:21:34

-Cos she probably wouldn't believe me if I did.

-Why not?

0:21:340:21:38

I've been trying to keep this quiet, haven't I?

0:21:380:21:40

And now she thinks I'm up to all sorts.

0:21:410:21:45

Why would she think that?

0:21:460:21:48

You probably don't know the hairdressing game,

0:21:480:21:51

but in the old days, it used to offer certain opportunities.

0:21:510:21:56

There was something about it, you know...

0:21:560:21:59

-A sort of glamour, I suppose.

-Yeah, I get the picture.

0:21:590:22:03

And what with me having a flat above the salon...

0:22:030:22:07

let's say it came in handy now and then.

0:22:070:22:10

-And she just found out about it?

-No, she just found the flat.

0:22:100:22:15

I did try and sell it, but it was so terrible round here then.

0:22:170:22:21

Buttons they were offering, so I just put it to the back of my mind.

0:22:210:22:25

For how long?

0:22:250:22:27

Ten years. That's not saying I did anything in...

0:22:270:22:31

you know?

0:22:310:22:32

Not THAT, not since I met HER.

0:22:320:22:35

I swear.

0:22:350:22:37

-Well, then it's her you need to be swearing to, not me.

-Don't you think I haven't tried?

0:22:380:22:43

-And tell her about the blood test while you're at it.

-Look, mate, I love her to bits.

0:22:430:22:47

It's going to break her heart.

0:22:500:22:52

What kind of weird arrangement is that?

0:22:530:22:56

He just lets you sleep with anybody who you want?

0:22:560:22:58

I'm sorry. I knew you wouldn't be able to handle it, Howard.

0:22:580:23:02

No... Just confused, that's all.

0:23:020:23:06

If it is some kind of open relationship, then what's stopping us?

0:23:060:23:11

I don't know. It was fine when it was just sex.

0:23:110:23:15

But with you it's different.

0:23:150:23:17

How are you doing?

0:23:210:23:22

Look, love, I know I've been stupid.

0:23:270:23:29

-I tried to keep something from you which I should've just told you about from the start.

-Hmph!

0:23:290:23:35

But believe me when I say I did it for your sake.

0:23:350:23:39

Oh, well, I've heard it all now!

0:23:390:23:42

I'm not talking about the rotten flat.

0:23:420:23:44

-I'm talking about where I was today.

-Well, go on, then.

0:23:440:23:48

Well, you know that we haven't been together in bed lately?

0:23:480:23:54

No. Well, I expect you're very busy

0:23:540:23:58

in that bachelor pad of yours.

0:23:580:24:00

No. It's because I've been getting bad signs.

0:24:000:24:04

Blood, and what have you.

0:24:050:24:07

And I keep on running in and out of the loo all night.

0:24:070:24:11

Yes, I've noticed.

0:24:110:24:13

Well, they're checking me for...prostate.

0:24:130:24:18

Cancer?

0:24:180:24:20

I think my dad had trouble with his, but they didn't talk about it in those days.

0:24:200:24:25

They probably didn't know what a prostate was.

0:24:270:24:30

But why didn't you tell me in the first place?

0:24:300:24:33

I was going to tell you when I got the results,

0:24:330:24:35

but I kept on putting it off.

0:24:350:24:38

-I'm warning you, Leo...

-Because I wanted to get it all sorted out.

0:24:380:24:42

A will and whatever.

0:24:440:24:46

If this is another one of your stories...

0:24:460:24:48

Including that flat.

0:24:480:24:50

That's what that place is for.

0:24:520:24:54

So you wouldn't go short if anything happened to me.

0:24:540:24:58

Anyway, you know what I'm like,

0:24:590:25:03

-we'd have spent it all by now.

-Are you really that worried?

0:25:030:25:07

I'm worried sick.

0:25:110:25:13

Terrified, to tell you the truth.

0:25:150:25:17

You stupid, stupid man!

0:25:200:25:23

Well, that was enlightening.

0:25:240:25:27

Thank you, Rowena, you've been great.

0:25:270:25:30

Yes, you really have.

0:25:300:25:31

Well, I'm not sure you two were really concentrating!

0:25:310:25:34

-No, you've helped us both a lot. Really. Thank you.

-Good. Bye.

0:25:340:25:37

So...

0:25:400:25:41

-So, what?

-So why don't we go straight upstairs? If that's what we all want?

0:25:410:25:46

Emma, you're the only person I want to be with,

0:25:460:25:49

and if it means that I have to share you for now, then so be it.

0:25:490:25:53

-I'm sorry if that sounded a little cold.

-No, it doesn't.

0:25:550:25:58

Howard, it would be absolutely wonderful.

0:26:000:26:03

And I'm so tired of fighting it, it's almost painful.

0:26:060:26:09

-But...?

-I'm all that Sam has now.

0:26:100:26:13

I owe him that much at least.

0:26:160:26:18

The lifejacket of hope.

0:26:180:26:20

-Something like that.

-Hmm.

0:26:200:26:23

Just for the record...

0:26:250:26:28

there hasn't been anyone for a year.

0:26:280:26:30

Not since the accident.

0:26:310:26:33

Not since you.

0:26:350:26:37

-Where would you like to sit?

-I can manage, thank you.

0:26:510:26:54

What do you know about art? Or typing, for that matter?

0:26:540:26:57

Dead ten years and the old goat still wouldn't leave me alone.

0:26:570:27:01

My life - it's yours now...

0:27:010:27:04

I made my prison when I broke a promise a long time ago...

0:27:040:27:08

I'm not sick.

0:27:080:27:10

I'm in love.

0:27:100:27:12

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