Fallen Angels Doctors

Save our centre! No to the cuts!

Save our centre! No, to the cuts!

Save our centre! No, to the cuts...

Can you get behind the barrier, please? Thank you.

That's it. Let Councillor Morgan through.

Morning, everyone.

CHEERING AND APPLAUSE

Councillor. Well, I see your fans are out in force.

Erin! Erin. It's me!

I was her best mate at school!

-Excuse me.

-All right! Get off!

-Thank you, sir. Can you stand back? Thank you.

-Erin! Erin!

Come on! Erin! Erin! Erin!

Come on, give it some wellie! Erin! Erin!

Erin! Erin! Erin!

We're hitting the most vulnerable in our community.

Change the record, Erin.

If we can't help young people...

And what about the elderly? Or the disability programme?

There's not enough money - you know that.

We can't afford luxuries.

Riverside isn't a luxury, it's a necessity. And value for money,

being virtually run by CRB-approved volunteers.

It doesn't make us any revenue!

The building needs major renovation work that we can't afford.

Did someone say you had a degree in Economics?

-BANGING

-What was that?

Oi, you!

Save our centre! No to the cuts!

Erin!

-Who's that?

-No idea.

Erin!

And we are ready! Morning, councillors.

Well done, getting through the rabble.

Now, obviously, we do have other matters to discuss

apart from the fate of Riverside Youth Centre,

so I suggest we consult our agendas without further delay.

All right with you, Councillor Morgan?

Councillor Morgan?

-Yes?

-Something on your mind?

Or are you still basking in the adulation outside?

Can you minute my objection to that last remark, please?

Unless you are prepared to withdraw it?

Withdrawn.

Let's just get on with the business, shall we?

-Say that again?

-Howard wants to talk to us

about the importance of online patient feedback.

It isn't important. End of.

Well, he's been on another course.

Yes, entitled Your Practice And Its Image...

Dude, we need to find you a hobby.

..vis-a-vis, what is the point in having an outstanding website

if it's full of criticism from disgruntled patients?

Negative experiences in consulting rooms can generate bad PR.

-This is Orwellian!

-Are you paranoid, or what?

The silent majority is perfectly happy with us.

Easy to say. Impossible to prove.

Knowing exactly where we're going wrong

helps us turn a good surgery into an outstanding one.

-See you all after morning surgery.

-Jimmi's on holiday. Back tomorrow.

-And Kevin's got the day off.

-That's a shame.

They are going to be gutted they've missed this treat(!)

Why give credence to a bunch of embittered septuagenarians

-with nothing better to do?

-That's ageist, Al.

Right, and we should be listening to what the patients have to say.

-They're the reason why we're here. They pay our wages.

-I agree with Al.

People complain for the sake of it and these forums

-just give them the opportunity.

-Right, well, maybe you doctors

should be a little bit worried.

"Here's your prescription. Now, sling your hook!"

-I hate those nurses!

-If people start listening to these whingers,

-who knows what impact that could have?

-You are a great GP.

They'll be waxing lyrical about you.

-Want to bet?

-The patients love you.

Oh!

Now to Riverside Youth Centre.

And before we discuss this, I suggest councillors

detach themselves emotionally from this issue.

-Why?

-Because we have a very tough decision to make today.

It won't be tough if we decide to keep it open.

Yes, it will. We all admire altruism,

but it's money down the drain.

Tell that to the community.

You are making your position very clear, Councillor.

So are you. As Leader, this is undemocratic.

And what's your idea of democracy?

Throwing tomatoes at Town Hall windows?

We need to consider the figures and discuss possibilities.

That is the purpose of this meeting.

Hello?

Sorry to interrupt, but the, er, the Newham room downstairs

has been broken into and we need to know if anything's been taken.

-Right.

-But don't touch anything, please!

Anything missing?

My briefcase.

Once Howard gets a bee in his bonnet,

-there's no stopping him.

-Why try to fix something that is not broken?

You're absolutely right, Mrs Tembe.

We are a strong, cohesive and professional team...

Sorry, I thought I was in here today.

No. Actually, Mrs Tembe has allocated it to me.

Why?

Doctor Reid has a child surveillance clinic. She needs the room.

And I have a lot of patients waiting.

Sorry.

Well, that's that sorted.

-Was there anything valuable in the briefcase?

-Papers. Important papers.

-I'm presuming that your CCTV works?

-Ask her about her mystery man.

He accosted her twice and he was in the building!

That doesn't mean I know who he is.

OK, look, we need to get the crime scene investigators in,

so I suggest you put your meeting on hold.

-Will they be done by four o'clock?

-Yeah, I should think so.

Right, well, I'll let them know.

If you've got anything to do with this, I'll have you.

Know who I am yet?

Not out here.

You know, I can't help but wonder if Erin Morgan isn't behind this.

-That's a serious allegation.

-She's spearheaded this campaign

to keep Riverside Youth Centre open.

Her cronies were hell bent on disrupting the meeting.

Well, feelings seem to be running very high.

I don't think these people need any encouragement to protest.

The Chief Constable is a golfing buddy of mine.

Should I mention it to him?

That's up to you.

The question is, have you got any evidence?

Look, one of those yobs entered the building and tried to speak to her.

She pretended she didn't know him. He looked pretty put out,

as if he was capable of wrecking an office and stealing a briefcase.

-Did you get a name?

-No, but I think you'd be well-advised to ask her.

Well, thanks, Councillor. I'll look into it.

KNOCK ON DOOR Come in.

-Daniel and I have got a bone to pick with you.

-Pick away.

Karen warns us that you're planning to demoralise the staff.

Yes, Howard, is this completely necessary?

Why didn't you run it past the partners first?

Because you'd have opposed it.

Criticism is not an easy thing to take.

Dr Carter has an air of Mr Pickwick.

Keep thinking I'm in Dingley Dell.

You can't take such flippancy seriously!

Well, maybe this person thinks that

you're a tad Dickensian in your attitude!

-I strenuously deny the charge.

-Ahem...

"I suddenly realised that Dr Granger was miles away,

"no doubt admiring his own reflection in the computer monitor."

That's completely out of order.

Oh, there's more. It's a good one, this. "Thinks he's Roger Moore."

Well, I'm not going to listen to this rubbish any more.

This is man management gone mad. It will only end in discord.

You're all talk, aren't you?

Spouting on in the paper about the vulnerable and disadvantaged.

Tommy, I haven't seen you for, what, 15 years?

And then you turn up out of the blue, asking me for money.

Because I'm disadvantaged. I'm that underdog!

Yet you denied knowing me, in front of your posh councillor mate.

What have you done with Shaun Riddell's briefcase?

DOORBELL RINGS

-KNOCKING

-Councillor Morgan? It's the police.

Better go, hadn't I? In case I let something slip!

-Sergeant Hollins...

-Hi.

I just wondered if I could ask you a few questions about this morning?

I'm not sure how I can help, but if I can, of course.

-Can I come in?

-Oh...

-Sorry, yeah.

-Thanks.

Hang on... I thought we'd reached an agreement about this room.

Yeah, we did.

Well, you needed it for the clinic and the clinic is over.

-Isn't it?

-Well, yes, but...

-I thought so. No problem, is there?

Dr Reid, you do not have to move.

No, no, it's all right, Mrs Tembe.

Far be it for me to upset Dr Carmichael's sense of hierarchy.

You cannot expect just to come back and have everything your own way.

Well, off the record, can I say that I'm really impressed

with the work you've been doing with the kids in the area.

-Thank you.

-Yeah, it's good.

On the other hand, an allegation's been made by Councillor Riddell.

-How ironic!

-Why do you say that?

-Look. If he's saying I've got

something to do with this morning, he has absolutely no evidence.

Except that I did see a guy this morning who said he was

an old school mate of yours. Would that have been the same one

-who approached you inside the Town Hall?

-I don't know.

-He did look

very familiar. I was hoping that you might be able to have a think

and maybe run through a few names.

-You never know, I might strike it lucky.

-I'm really sorry,

but I've got a second chance at this meeting this afternoon

and I really need to psych myself up.

Yeah, yeah, of course you do. OK, great.

Oh, er...

Can I give you my card,

in case you do think of anything?

Thanks.

Accepting criticism is a part of our working life.

Next thing, you'll be telling us not to take it personally.

I'm saying, let's approach it with the right attitude and be positive.

-And you're going to lead by example, right?

-How do you mean?

Well, I was trawling through our website

when I found the following comments about a certain Mr Howard Bellamy.

"An unapproachable number-cruncher."

-"Stuffed shirt."

-Yes, well, that's exactly the type of comment

you'd expect about a Practice Manager.

Because we seem to be remote, we're not hands-on.

Yeah. "A bit of a Sergeant Major."

As an ex-military man, I take that as a compliment.

This isn't accepting criticism. It's denying that there is any.

-You are just delaying the inevitable, mate!

-Hey, bring 'em on!

"Dr Haskey is scathing and unsympathetic."

-Agreed.

-"Doesn't suffer fools gladly."

Who does? You see? This is how you accept criticism.

Don't you think you should be taking this

-a bit more seriously?

-No.

-Alistair!

All right, well, there must be some positive comments. Let's hear them.

Yes, well, there is, actually. Jimmi's got 15 - all good.

I'm not surprised. He deserves it.

-Jas has one.

-Me?

"Doctor Khella combines an astute diagnostic ability

"with sunny disposition. She lights up a room

"and brings a breath of fresh air to the practice."

-Oh, rank!

-Told you, didn't I?

-I reckon she wrote it herself.

-Hey!

What did the plod want?

What do you think?

Did you tell him anything?

No, but you did. Old school friend!

Couldn't help myself. I'm dead proud of you.

Who would have thought, eh?

We've been through so much, you and me.

Just a couple of grand.

Even if I had a couple of grand, I wouldn't give it to you.

Can't you see how much trouble you're in?

You need to tell me where the briefcase is.

-Sure you want to know?

-Yeah!

In your garage.

You must really hate me.

No, I want to protect you from bad publicity.

If it got out about what we did, you'd be finished.

All those kids that you help are going to be left hanging.

All for the sake of a couple of grand.

OK, Tommy, I hear you! I'll get you the money.

Brilliant!

Go back in the house.

No problem. Got any beers?

In the kitchen.

Tommy, one thing, why steal the briefcase?

Old habits, eh?!

-Sorry I'm late.

-Yes. Just in time, Nurse Marquez.

Now, the nurses and the Health Care Assistant.

-Karen.

-Ooh, it's me!

-Yes. "I entered the treatment room

"to find Mrs Hollins sucking her necklace."

"She's got more rings than Liberace."

That's not... I've got three!

Yes. All of them harbouring bacteria.

-Ah, Karen, what have I told you about jewellery?

-Don't pick on me!

Yeah, well, it's against the rules, you know that.

Yeah. Didn't Chris get in trouble for that string of pearls?

-Yeah, well.

-What about that necklace that Freya gave you?

You wore it for months and nobody said a dickey bird.

Right, let's just get on with this, shall we?

"I revealed my wart to Mrs Hollins and she was nearly sick."

This is a complete waste of time.

Nurse Reid. "Nurse Reid did not wash his hands in my presence."

But...yeah, that's cos I would have washed 'em before they came in.

"I also strongly suspect he hadn't washed his hair.

"When did he last have a haircut?"

Whoa, that's a bit personal.

Nurse Marquez. "I find her rather opinionated."

Opinionated? Me?!

Oh, beautiful. There is a God!

"She had not changed the paper sheet on the treatment couch."

Howard, what exactly have you got against nurses?

-These aren't my comments!

-You're just being selective.

No, I'd go further than that. I'd say he's making them up.

Nice try, Marquez. You just have to take it.

The people have spoken!

After all, they're the ones who pay our wages.

All right, simmer down. Look, most of the comments

are about the nurses, so we need to look at their training needs.

-We don't need training!

-Really?

SHE SIGHS

White, plenty of milk, please, mate.

-Yeah, no worries, boss.

-Thanks.

-PHONE RINGS

-Hi, love.

I'm handing my notice in.

Doing what? Don't be daft.

-You're having a bad day.

-If somebody complained about you,

you would have the right to put your side of it, wouldn't you?

Yeah, I suppose. What's happened?

-There was this snooty woman with a wart.

-'Oh, hang on.

'I've got a call coming through. I've got to take it.

'Talk about it tonight.'

Sergeant Hollins.

'Sergeant Hollins.'

Councillor Morgan! What can I do for you?

-No, thanks, I'd choke.

-Oh, come on, Karen.

Al was getting to me and I shouldn't have taken it out on you.

I'm an easy target, aren't I? Being so bloomin' useless!

-You are not useless!

-I mean, it's just nitpicking

and I don't know why Howard is buying into it.

Oh, I do. It's NHS management gone into overkill.

I am not having it, Karen.

We've got a really good, professional nursing team here.

-And we don't need people telling us how to do our jobs!

-No.

So that's why we should stick together, not fall out.

Listen, I shouldn't have said about Freya's necklace.

Oh, no, no, forget it.

Want to share it?

-KNOCK ON DOOR

-Yes?

Councillor Morgan. Bit early for the meeting, aren't you?

I think we need a little chat.

# Happiness, more or less

# It's just a change in me

# Something in my liberty

# Oh, my, my

# Happiness, coming and going I watch you look at me

# Watch my fever growing... #

Tommy Wharton. I thought it was you.

Seven Two Four Four to Seven Three Four Eight, I've got him.

Come on.

There is absolutely no truth in the allegations you are making.

You knew that guy!

He knew me, and why wouldn't he? I'm in public office.

Besides, what would be the point of disrupting the meeting?

-Intimidation?

-Do I look like Al Capone?

Oh, I think Snow White's got a dark side.

-Meaning?

-You're too good to be true.

It's not much to build a case on, is it?

I suggest we put this behind us.

If all this petty in-squabbling becomes public,

it could damage the Council's image,

meaning your leadership could very well be in question.

Agreed?

Agreed.

'Oh, for heaven's sake, Howard.'

Her behaviour this morning was vile.

-'Have you fallen out with her?'

-No. No. I've played it rather cool.

Let's just say I'm warming up.

'You be careful. You don't want Zara as an enemy.'

Ooh, I'm quaking in my boots(!)

'Seriously. Grit your teeth and make friends.'

Why would I want to do that?

'Because you're a forgiving human being

'who values harmony in the workplace.'

Is that supposed to be flattering?

'No, common sense. Do it. Before things get really nasty.'

There is no denying the excellence of Riverside Youth Centre,

but concerns have been raised about

the condition of the building itself.

In an ideal world, we would be funding repair and restoration.

However, we find ourselves under immense financial constraint.

Now, Councillor Morgan has some expertise in economics

and seems confident she can find a way through this.

Councillor?

-I'm afraid I can't.

-Sorry?

Find a way through.

I withdraw my opposition to the closure of Riverside.

I see.

Well, that's...um...regrettable...

But if the Council will bear with me,

there is something else I need to say.

This is a little difficult...

When I was 15 years old,

I accepted an invitation to go joyriding with my boyfriend.

During that ride, an elderly man was knocked down and killed.

I'll regret this for the rest of my life.

It was a juvenile offence,

now spent under the Rehabilitation of Offenders Act.

Obviously, I should have declared this before entering public service

and, for this, I apologise to the Council and tender my resignation.

Well, we are very sorry to hear that, Councillor,

but I think the time has come

to let these police officers do their duty.

I turned to Riverside Youth Centre after my conviction.

I am where I am today because of their belief in me.

I suppose I should have mentioned

my personal interest in their fate before,

as should you, Councillor Riddell.

-I've never seen this document before.

-Daltrey and Associates.

Isn't Philip Daltrey your brother-in-law?

This is ridiculous!

Luxury apartments. An interesting solution for the Riverside building.

Well done, Councillor. You get to save the council money

and line your own pockets at the same time.

This woman has a criminal record and I want her removed!

-Why aren't you arresting her?

-Because, Mr Riddell,

I've come for you.

You're under arrest for malfeasance in the public office.

You do not have to say anything, but it may harm your defence

if you don't mention, when questioned, something you later rely on in court.

Anything you do say may be given in evidence.

This is ridiculous.

You ought to ask her where she got that report from.

Well, thanks for the tip-off about Tommy.

As soon as I saw him this morning, I knew I was finished.

Who says you're finished?

It'll be all over the paper tomorrow!

Yeah, it will. But these people, they think a lot of you.

Past tense. I'm not who they thought I was.

Does that mean that you don't really care about Riverside?

No, of course I do. Passionately.

So now they'll know why. Because you've been there.

Give an interview. Tell your story.

-You really think it'll be OK?

-You've got nothing to lose.

Wish me luck?

No, not Thursday. That is too short notice.

No! Oh, for...

Don't cry...plea...

Go and get a tissue or something

and I will sort it. Bye.

It's not poisoned, I promise. Anything I can do to help?

I doubt it. My nanny has decided to go to a funeral on Thursday.

Both Daniel and I have commitments,

and I bet that the nursery won't take Joe at this late notice.

Why don't you go there yourself? You're a hard person to refuse.

-I can hold the fort here.

-Are you sure?

Yes. I remember what a nightmare childcare can be.

-OK. Thanks.

-When Chris was little,

there was none of this flexible working.

It was either work or don't work.

That must have been detrimental to your relationship with Chris.

-Sorry?

-I'd have thought.

I mean, you seem fine now.

Whoa!

Yeah, cheers, thanks for that.

If this patient doesn't get treated, their life could be in danger.

I don't want her to die.

Look, he's making this up!

But why he would blame you?

I don't know. You're the Sherlock Holmes. Why don't you tell me?

Oh! Oh, God!

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