Waste of Shame Doctors

Look, I just want to buy a drink!

What's your bloody problem?

Go away.

Look, I refuse to be treated like this! I'm a paying customer!

Look, my cash is as good as anyone's.

-Excuse me, sir.

-Ah, officer.

Right, help me get a drink, will you?

I'm here to tell you to pipe down and to go,

otherwise I'm going to have to arrest you for being drunk and disorderly.

-I'm not disordered!

-OK.

Look, I'm advising you to walk away.

-I just want to buy a drink.

-I'm warning you, go home.

Thank you, sir.

I'm warning you.

I'm a black belt in...oregano.

-I'll take you down.

-Don't try and push past me!

I just want to buy a drink!

Right, you're under arrest for being drunk and disorderly.

You don't have to say anything, but it may harm your defence

if you don't mention when questioned something you later rely on in court. Anything you...

Oh!

-MAN HEAVES

-Brilliant.

That is just brilliant.

-Morning, Daniel.

-Good morning.

New financial info on King's Green. Everything is in there.

Excellent.

Think we've got what we need?

Definitely. Definitely.

-I think we're ready to crack on.

-My thoughts exactly.

I will organise a partners' meeting for today.

Is that really necessary?

Yeah, we can't proceed without consulting.

Yea, and we won't proceed if you do.

Talking about Jimmi?

He's never going to get on board, is he?

Trust me. It's about finding the right angle with him.

-You sure?

-Yep.

He'll see sense.

OK, I'll take a run at him.

-No, no, leave it with me.

-No, leave it with me.

Always up for a challenge.

This isn't happening. I can't believe it.

All right, you need to try and sober up

and calm down so I can examine you.

Yeah, yeah, calm. You're right. Calm.

Getting worked up really isn't going to help you. OK?

Just sit there. Here, have some water.

I'm sorry. I just can't get my head round this.

I need you to keep still so that I can examine you.

Are you diabetic?

No, no, I'm fine, physically.

The only thing that needs examining is my head.

I'm such an idiot.

All right, look, is there something you want to tell me?

I don't know. Maybe I can help?

No, it's too late for that.

Why don't you try? I'm not here to judge you.

OK.

I'm in town on business.

Sales meeting. I work for this electrical company.

So, I meet this woman in the hotel bar. She was really good-looking.

-SHE LAUGHS

-I know, I know.

She approached me.

Not that I'm trying to defend myself or anything.

So, anyway, she was really nice

and I bought her a drink. We started chatting.

Oh, God, I'm such a mug.

Why would someone like her be interested in someone like me?

How did you get those?

That was when we went up...

She...

KNOCK ON DOOR

Fit to be interviewed yet?

Sid, what is that?

Is it too strong?

It is impossible for you to make coffee too strong for me.

How do you normally have it?

Al needs industrial-strength caffeine.

Correct. Basically, just empty half the jar.

Morning, team. Jimmi. Sorry, are you free later?

Er, no. I've got a full patient list.

For a partners' meeting? A quickie.

-Can it wait?

-Not really.

I'd have appreciated some notice. You can't expect me to just drop everything.

Well, this has just come up,

so we've all been caught on the hop somewhat.

Obviously, it would be better to have all the partners there,

-but I completely understand you have commitments.

-Good.

I just wouldn't want you to feel that you hadn't been given

the opportunity to voice your opinion on any decisions.

Ah, well, whatever is being discussed, Anthony,

I'm sure you've already made your decision, so...

-Hi.

-Hi.

-I'm Keith.

-Hi, Keith.

-Nice to meet you.

Yeah, yeah, yeah. I'll call you back.

Jim?

What's this? Court summons?

It's my resignation.

Don't be ridiculous.

I can't work here any more.

Why?

You know why. Everything's changed

and I don't like what this place is becoming.

OK. You are far too important to consider losing,

so I don't accept it.

I'm sorry, but I'm not really going to give you any choice

cos I cannot and I will not work with that man any more.

All right, look, do me a favour.

Come to the partners' meeting this afternoon before you do anything.

How is that going to change my mind?

It might give you time to reflect. Stop you doing something rash.

This isn't rash. I should have done it ages ago.

It's a bit early for a second.

Or late, depending on your standpoint.

True.

So, you in town for just one night?

Like the circus.

Best make the most of it, then.

Still got a couple of hours until my train.

Perfect. Excuse me just a minute.

Don't go away.

No chance.

Obviously, I can't make you tell me anything,

but if a real crime has been committed,

I'd far sooner deal with that than charging you

with being a drunken prat outside a hotel.

OK.

Thanks.

Fire away. You met a woman in the hotel bar.

She was a real looker.

We got talking.

I had no intention of doing anything at first.

Really, on my life.

Let's just crack on, shall we?

Anyway, we just really hit it off.

It was weird.

We had so much in common.

What we both liked, what made us laugh,

football team, everything.

Anyway, it didn't seem that long before she suggested

we go up to my room.

And was she staying at the hotel as well?

That's what I assumed.

So, we went up and we were...

..on the bed...

..kissing and everything.

Then she just stops suddenly and opens up her handbag.

That's when it got a bit...

..weird.

'To be completely honest, I was a bit out of my depth.

'I mean, she'd done this before.

'She had me trussed up like a Christmas turkey in no time.'

I have no idea where this is going.

Well, nor did I.

Next, she goes off into the en suite.

I thought she was...

..well, getting her kit off, you know?

Sort of a building up anticipation thing.

'But then, she comes busting out,

'fully dressed, in her coat, everything.

'Yanks back the covers...

Oh, no. What you doing? Put that away.

'..and takes a snap of me.

'She was out of the door before I knew what was going on.

Hey, come back here! 'I know, I know. Total mug.

'I deserve it.'

But that's not the worst of it.

By the time I did get free,

my phone had pinged a text.

Let me guess, from your wife?

No, from her.

Saying she'd upload my photo to my home page

unless I paid five grand into some bank account by two o'clock today.

And she was serious?

She added a PS saying she loved the wallpaper photo of my wife and kids.

But you haven't paid her anything yet?

Well, I wouldn't be here if I had.

To tell you the truth,

I've got a bit of a cash-flow problem at the moment.

Sales targets are down and we've fallen a bit behind with the mortgage.

And you haven't got a spare five grand?

I've barely got five quid.

You need to give me a good description of this woman.

Yeah, no problem.

Do you reckon you'll be able to find her?

I can't make any promises.

Well, we need to move fast.

Either that photo is destroyed or my marriage is.

Can you help me, please?

Please.

Oh, did you charge him?

No, released with a caution.

I felt sorry for him.

Why? He's was a prat. I've got something to show you.

Oh, you know, he wasn't to know that she was trying to scam him.

He's a salesman, he should know every con trick there is in the book.

Anyway, I told him I'll give him a call if I get any news,

but I can't police the internet, can I?

No, and I suppose looking for a woman like that is like looking for a needle in a haystack.

That's what I thought until I got busy.

Check this out.

Two new reports. Same MO, same description.

They're both in the same area.

Both the hotels are right by the train station.

Yep, I've got someone checking it out right now.

The problem is, if and when we do catch her,

how do we prove what she's done?

I don't even know what we'd charged her with yet.

-Blackmail?

-Yeah, but that's tricky

unless we can get hold of her phone.

Otherwise it's just her word against his.

That'll never stick.

Sarge, phone.

Hello?

Whoa. She moves fast.

Good work. OK. I'm on my way.

They've found her?

Not exactly, but it seems the world is full of gullible salesmen.

-I'll keep you posted.

-OK.

Jimmi was adamant that he didn't want to be here, so, er...

We can update him on the details later.

Oh, I assumed I'd be chairing.

I'm happy to. I've just read through all the documentation again,

-so I'm bang up to speed.

-Right.

Take a break, Anthony. You've put so much legwork in on this.

Unless, of course, you have a problem with that?

No, no. Fine.

OK, great. Well, let's dive straight in, then?

Point one on the agenda is The Mill's cash-flow situation.

OK, so I'm very concerned that we're going to be looking at a shortfall in the income.

-Likewise.

-Any suggestions for a solution?

Ah, we were just looking for solutions for the income shortfall.

I have some initial ideas - mainly reducing our use of locums,

but also looking at the QOF figures.

Thank you.

Had the text?

Five grand?

Ten. How did you know?

It doesn't matter. How long ago did she leave?

Just under an hour ago.

I realise that these are relatively small savings,

but I think the overall reduction in spend

and increased income generation can be quite substantial.

Definitely. Thank you. Thoughts?

Excellent proposals, but are we just treating the symptoms

and not the cause?

I suppose you have a better idea.

I would like to recommend a stronger, clearer,

more positive plan of action

to boost The Mill's income considerably.

We're all ears.

It's simple and rather obvious.

I become a partner.

Then I can invest the cash you badly need to increase The Mill's profit margins.

Essential before the merger.

You know I have the business and finance skills needed.

That, coupled with my leadership ability here

and the positive and proactive working relationship

I've built up with the staff, it's the ideal solution.

Win-win.

Would make a lot of sense.

Especially given your existing knowledge of the practice.

So, if we go ahead with this,

you are in a position to invest immediately?

Absolutely.

Rob Hollins.

Sergeant? Yeah, it's me, Darren Horsley.

I've just seen her in the train station car park.

Walked past me, bold as brass.

OK. Don't lose her, but don't let her see you, either.

I'm on my way.

Who was that?

Another prat. Get in.

You two can compare notes.

Station car park, please.

All I'm saying is,

you need someone who can lead this practice forward

in to what is going to be a very exciting

but very challenging health-care market.

And if your working priority, like mine,

is to put patient care at the very heart of this place,

then making me a partner is the right move.

-I really believe...

-Forgive me, I know I'm interrupting,

but I have to say that I'm struggling with your last statement.

I'm sorry?

Well, I'm not sure that you are so committed to patient care

or that it is, in fact, your priority.

I don't understand.

I mean, you know that I have personally taken responsibility

for dealing with front-line patient complaints.

But have you followed through on them and dealt with them effectively?

-Of course.

-Oh, OK.

How about, erm, Mrs Barnett?

Abigail Barnett.

She's been registered here for donkey's years.

How many patients have we got on our books now?

You don't seriously expect me to remember them all

-off the top of my head?

-OK, this one is in her 80s.

She's bright as a button.

and her daughter is the Head of Radiology at St Phil's.

Anyway, Mrs Barnett sent me a formal, written complaint

in which she states that she repeatedly contacted you

after your initial conversation,

attempting to get her complaint looked at.

Yes, yes. I recall her now.

I will chase this up and deal with it,

but the exception does not prove the rule.

One exception, no.

I thought this was going to be a meeting about my suitability

as a partner, not a nit-picking review of minor patient grievances?

Ah, see, I don't think that they are minor.

Mrs Barnett also states that on three separate occasions

she managed to speak to you

and was assured that you would call her back and update her.

Did you do that?

If I had been informed that we'd be discussing this,

prior to the meeting, I would have looked at the relevant information.

So you didn't call her back?

As I recall, this woman has a long history of pointless

and unjustifiable grievances.

Mainly with you.

This is actually starting to feel like a bit of a witch-hunt.

No, no. No, no.

We just, er...

We just want an explanation.

-She went up there!

-You're sure it was her?

-100%.

-Did she see you?

-Think she might have.

Do you want to wait in the car, sir?

All right?

Darren.

Once I can access the documentation regarding the complaint,

I can prove irrefutably that I did, in fact, try and contact her

on more than four occasions

Was that explanation comprehensive enough to let this lie now?

Well, if it had been the only case

that had come to light, then possibly.

But, as it turns out...

I did quite a lot more research on this.

It turns out that there are at least another half a dozen cases

of complaints that you completely ignored.

So I can only conclude

that this indicates fundamental mismanagement...

-I totally refute that.

-..that risks reflecting very badly

on the reputation of the whole practice.

I'm really shocked.

How could you wilfully ignore and sideline all those people?

I can't find her.

Scratch that! She's just heading out of the West Lane exit.

Try and block her off.

How can I defend myself against multiple allegations,

without being able to access the paperwork?

I need time to check all this.

Don't worry, I've checked it all.

-Without any consultation with me.

-Mm-hm.

As the manager of this practice,

I think I deserve a little more respect.

-OK, let's just talk about this issue of respect.

-What?

Concerns have been raised by a number of members of staff

-about your treatment of them.

-I don't believe this.

I don't believe this.

Jimmi?

Jimmi has an axe to grind with me and you know it.

Now you've had your say, I think you should show me some respect.

Just to be clear...

I am speaking for Heston and Mrs Tembe, as well as myself.

We've all had to endure your attempts

to undermine and undervalue us,

ultimately, with the aim of trying to force us out of this practice.

So I think you're a bully

who won't tolerate anyone

who doesn't fit in with your narrow-minded and dangerous vision

of what you think this practice should be.

-Absolute rubbish. Why are we wasting time?

-You've clearly discriminated

-against staff on the grounds of age...

-No.

-..sex...

-No.

-..and possibly even race.

-Absolutely not!

Daniel, how can you just sit by and listen to this?

You've worked closely with me. You know none of this is true.

You know what? I am really disappointed in myself

that I didn't see what you were doing sooner.

But I'm more disappointed in your continual denial now.

At least have the guts to be honest.

Excuse me, madam.

I was just wondering whether or not you wouldn't mind

coming down the station to discuss some alleg...

-Oh!

-Whoops.

-Now, why would you do that?

-I'm sorry, Sergeant. Accident.

Come on.

I've never claimed to be perfect.

No successful leader can be. You've got to dish out a bit of tough love.

-Oh, please.

-No!

No, my professional reputation

and character are being called in to question here.

But, as far as I can see, it's solely on the basis

of a mishandled complaint and a bit of staff bad-mouthing.

Is that it? Is that all you've got?

Because if it is, this meeting is over.

Actually...

it's not.

I'm sure we'll find plenty of witnesses

who saw you approach both men in the bar.

So I'm being charged with what? Brazen flirtation?

Didn't know that was a crime.

And, for the record, they both approached me.

Not that picky, then?

On the contrary, Sergeant,

I find a bit of prior research always pays off.

Don't forget...

we've got some of our team busy trying to recover your phone.

With any luck, we will extract all your photographs.

Fingers crossed.

It's a shame. Had some lovely snaps on there.

Lots of sentimental value.

We'll be talking to the hotel staff, you know.

We'll be reviewing the CCTV.

Really? Are they allowed to put cameras in guest's bedrooms?

Do you really not have one flicker of guilt?

About what? I'm not married, Sergeant.

Are you?

Of course you are. But you've had those moments, haven't you?

Looking at a lovely, young WPC that little bit too long,

brushing against her arm, smelling her perfume.

And then you see her at a bar.

All alone, off duty.

Are you telling me you wouldn't sidle over,

offer her a drink, get chatting?

No, you're right. I probably would.

See? You're only human.

But only if I was undercover, on duty and looking out for you.

I am personally going to make sure

that you do not pull this scam again.

Not anywhere I can find you.

Interview terminated 14:30.

MACHINE BEEPS

I think it's best that we have absolute transparency.

You'll regret this.

These are copies of e-mails detailing illicit payments

and bribes you made to Adrian Willis, in order to force through

the merger with King's Green.

So, all the cards are on the table now, then?

Yeah, you'll understand that I had a moral duty to report

the information to the partners.

Even though you approved everything I did?

That's absurd!

You were totally complicit in this. We both know it.

Well, it's your name on the documents, not mine.

You set me up?

Well, if I'm going down, you're coming with me.

That is a risk that I'm prepared to take.

Anyway, it's academic.

You all know I passed my probationary period here.

You can't just sack me.

Actually, based on the strength of the evidence, I think we can.

You're forgetting you need me.

Old-school practices like this are dying everywhere,

sinking like a stone.

The future of healthcare is as a business now, not a service.

That's your vision, it's not ours. It never will be.

You can bury your head in the sand all you like,

but your success depends on one thing -

competition to turn a profit.

We're doctors, not investment bankers.

YOU'RE THE FRONTLINE!

Why resist a golden opportunity to seize back a little bit of power?!

Hm?

You can't deny what patients want -

24/7 response, in the surgery and online.

They want the best - cutting-edge drugs and treatment,

no waiting times, fully accountable doctors.

They want doctors they can trust.

Face it -

none of you can keep this place afloat.

Not without me.

Clear your desk...

and get out.

Oh, and I'll need your keys before you go.

You can't be serious.

Serious enough to dismiss you for gross misconduct? Oh, yeah.

It's all there in black-and-white.

More than enough.

So this is it?

The new democratic management team ethos?

Threats.

Let's just call it a unanimous decision.

I should have known better than to trust you.

Daniel.

-Bye, Sergeant.

-Bye!

Big smile for the camera.

Sorry, but it's a free country.

It's fine. They can snap away all they like, if it'll make them happy.

Yeah, I'm sure they'll want to remember your face.

And help the world remember it, as well.

-Cheers, love.

-Yeah, thanks.

You know, it never ceases to amaze me

how men can be completely led by what's in their pants.

They lose all common sense and judgement. Hm.

They say that sex equals power, don't they?

Do they? Where did you read that?

Shampoo advert. Or was it moisturiser?

Hm, very funny. Right, I'm off to the canteen.

Tea, one sugar. And if they've got any ginger biscuits...

That was a bit of a surprise. Bit of a treat, but...

And overdue.

-Yeah.

-HE SIGHS

So how long were you planning that little ambush?

A while.

And, because I'm just a partner,

you didn't feel the need to tell me?

We felt you might give it away. Well, I did.

-HE GRUNTS

-Maybe.

Would have been something to look forward to, though.

The main thing is it's done. He's history.

Not yet, he isn't.

Yeah. I was thinking maybe we could

put in a bit of a show of force in Reception.

Are you seriously suggesting that we need to see him off the premises?

Yeah, probably best.

We don't want him spreading any more poison, do we?

See you out there.

DOOR SHUTS

You were...

amazing.

Magnificent.

Thank you.

You did pretty well yourself.

WOMAN READS: Sonnet 129 by William Shakespeare

'Th' expense of spirit in a waste of shame

'Is lust in action.

'And till action, lust

'Is perjured, murd'rous, bloody, full of blame,

'Savage, extreme, rude, cruel,

'Not to trust...

'Enjoyed no sooner but despised straight,

'Past reason hunted; and, no sooner had,

'Past reason hated as a swallowed bait

'On purpose laid to make the taker mad;

'Mad in pursuit, and in possession so,

'Had, having, and in quest to have, extreme;

'A bliss in proof and proved, a very woe;

'Before, a joy proposed;

'Behind, a dream.

'All this the world well knows;

'yet none knows well

'To shun the heaven that leads men to this hell.'

No-one makes me feel as good as you do.

No, it's true!

-So, what do you think?

-I think she's lovely.

-A bit young?

-A little bit.

You think I'm an old letch, don't you?

You are many things, Adam, but never a letch.

He can't ever find out the baby isn't his. I don't want to hurt him.

Any word on the new practice manager?

-BOTH:

-Not yet.