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Now on BBC News, it's time for Click. | :00:00. | :00:00. | |
This week, destressing with a future ball, knocking up Google, and | :00:07. | :00:19. | |
shouting at Amazon. Tell me, who is the murderer! THEME SONG. | :00:20. | :00:49. | |
Welcome home. How was your day? Awful. That is a shame. I will run | :00:50. | :00:59. | |
you a bath and play relaxing music. MUSIC PLAYS. Rory, do I have any | :01:00. | :01:14. | |
messages. 17,000 Tweets, and fake news updates. Anything urgent? Your | :01:15. | :01:17. | |
boss wants dinner tonight. Is there anything to eat? A scallop which | :01:18. | :01:29. | |
feeds four. The oven will come on now and his favourite wine will come | :01:30. | :01:32. | |
at seven. And get some chocolate double fudge cake. I have ordered | :01:33. | :01:36. | |
it. Shall I apply for a gym membership for you? Mute. One day we | :01:37. | :01:42. | |
really will have artificial intelligence in our personal | :01:43. | :01:46. | |
assistance which we can talk to and who know us better than ourselves. | :01:47. | :01:54. | |
Thank you, Rory. You are welcome. We are not there yet, but we are well | :01:55. | :02:00. | |
on the way. What started in our phones with names like Siri, | :02:01. | :02:15. | |
Cortana, and, uh, OK, Google, can now control cars and homes too. Echo | :02:16. | :02:19. | |
led the way. And Google is coming out in the UK. It is good to have | :02:20. | :02:24. | |
personal assistants, but the more we use them, the more trust we have to | :02:25. | :02:34. | |
placed in them. OK, Google, is Obama planning a coup? According to | :02:35. | :02:40. | |
secret. In his day job, Rory recently discovered that you cannot | :02:41. | :02:45. | |
always believe what they say. Obama is going to have a communist who at | :02:46. | :02:52. | |
the end of his term in 2018. That fake news story was the top search | :02:53. | :02:56. | |
result for that question. Dan Simmons has been looking at some of | :02:57. | :03:00. | |
the other unintended consequences of living with these devices. | :03:01. | :03:05. | |
As we transition from controlling things from screens to using our | :03:06. | :03:14. | |
voice, those providing services could start getting tricky. I am in | :03:15. | :03:20. | |
the BBC's Blue Room, a space where the broadcaster posts out new | :03:21. | :03:25. | |
technology. And with the voice assistance, it is not all going | :03:26. | :03:29. | |
smoothly. Alexa, when is the next train to Manchester? Sorry, I did | :03:30. | :03:34. | |
not understand the question I heard. If you have to find out when the | :03:35. | :03:39. | |
next train to Manchester is, right now you have to say, open the | :03:40. | :03:47. | |
National Rail App and go through other steps. That is not natural. | :03:48. | :03:51. | |
You have to go through many steps to find out content from somebody else | :03:52. | :03:55. | |
to be the default service provider is very simple. Blame a song from a | :03:56. | :04:00. | |
certain provider, tell me the news from a certain provider. -- play me | :04:01. | :04:05. | |
a. That is a great thing for that, but everything else is critical. A | :04:06. | :04:09. | |
lot of work needs to be done to level the playing field. And that | :04:10. | :04:14. | |
disadvantage applies to search results as well. Up until now, | :04:15. | :04:19. | |
website and to be on the first page of results. With voice assistance, | :04:20. | :04:24. | |
just one answer comes back. OK, Google, how far is the moon? That is | :04:25. | :04:31. | |
fine if it is a right or wrong definitive answer. That is what | :04:32. | :04:36. | |
companies do most. It is this far from Earth. More controversial if | :04:37. | :04:40. | |
you are looking for a product or service. For anyone else, how did | :04:41. | :04:45. | |
you get to that position? Only one person can have the first spot. | :04:46. | :04:48. | |
Everyone else will have to figure out what did they do, how do they | :04:49. | :04:55. | |
work with Amazons and Googles to figure out how to get their results | :04:56. | :05:01. | |
first. This is not the end of the world, it is just the end of | :05:02. | :05:05. | |
competition as we know it. Oxford University is home to one of the | :05:06. | :05:08. | |
world's most influential thinkers when it comes to competition to be | :05:09. | :05:14. | |
if we use our assistants to buy stuff, this man believes there will | :05:15. | :05:18. | |
be consequences, and they will not be unintended ones. That shift from | :05:19. | :05:23. | |
that environment to the digital helper, what is it that you have? | :05:24. | :05:27. | |
You have a helper that is voice-activated, you are one step | :05:28. | :05:33. | |
further from the ability to look for outside options. Your ability to | :05:34. | :05:36. | |
check whether the price you received is truly the best price. You tell | :05:37. | :05:42. | |
your helper, order me one, two, three, and you just assumed that the | :05:43. | :05:45. | |
helper will serve your needs. The likelihood is that in a two side | :05:46. | :05:49. | |
market, the helper is actually serving the platform. Today, your | :05:50. | :05:55. | |
assumption, our default assumption, is the price you receive is the | :05:56. | :06:02. | |
competitive rice. -- price. And you are suggesting that it will not be? | :06:03. | :06:07. | |
I am telling you that it is not. A walk down Oxford's Cornmarket street | :06:08. | :06:11. | |
reveal something the professor believes will not be around much | :06:12. | :06:17. | |
longer on line. How much is this, for example? How much is this today? | :06:18. | :06:22. | |
?5. This gentle man over here, hello, how much would you sell this | :06:23. | :06:28. | |
to him, and how much to me? You just met us in the street. The same price | :06:29. | :06:33. | |
for everyone. Of course. Absolutely. Do you think I would pay more? No. | :06:34. | :06:40. | |
To be honest, lately, tourists by more. Really? You think you made for | :06:41. | :06:48. | |
-- may pay more than me? It is one price for everyone, but digital | :06:49. | :06:58. | |
assistants will get to know us so well, prices will be tailored to us | :06:59. | :07:01. | |
as well, effectively becoming a gatekeeper to the best deals. I went | :07:02. | :07:07. | |
to see one of those gatekeepers, Google, and asked them if sellers | :07:08. | :07:11. | |
goodbye their way to the top result and get recommended by their digital | :07:12. | :07:18. | |
assistant. -- could purchase. The consumer is the main focus for us. | :07:19. | :07:23. | |
Doing something like that will not help them find what they want. We | :07:24. | :07:27. | |
want to make sure we are focused on what they want. Amazon told us there | :07:28. | :07:32. | |
is lots of potential and room for many participants to be our job is | :07:33. | :07:36. | |
to innovate on behalf of the customer and then let customers | :07:37. | :07:42. | |
decide. By perhaps what these home assistants are most useful for is | :07:43. | :07:46. | |
what they are becoming most known for, and that is controlling other | :07:47. | :07:52. | |
things around the house. Alexa, turn on the bar lights. OK. Alexa, bar | :07:53. | :08:17. | |
lights off. OK. PHONE RINGS. Hi. Dan, are you there? Look, I know we | :08:18. | :08:23. | |
have not seen each other, and you think I am crazy, but I was just | :08:24. | :08:29. | |
passing by, and... Oh, wait, have you still got that stupid voice | :08:30. | :08:39. | |
control thing, what was it, Alexa? Turn on the bar lights. OK. Alexa, | :08:40. | :08:51. | |
turn on the microwave. Have I got your attention now? Alexa, unlock | :08:52. | :08:57. | |
the front door. OK. It is only me. We set that up. But the lights were | :08:58. | :09:03. | |
real, even though the other and in the front door was faked a little | :09:04. | :09:08. | |
bit by us to just show you what the potential is of this technology if | :09:09. | :09:12. | |
it cannot recognise your voice. In actual fact, Amazon tell us the | :09:13. | :09:22. | |
unlock feature for doors is not available on the Echo, and that may | :09:23. | :09:25. | |
be the biggest admission there is that there is a lot to be done with | :09:26. | :09:32. | |
security on these devices. Welcome to the Week in Tech. . The week that | :09:33. | :09:42. | |
Apple said its latest apps laptop was a bad design. And Blizzard, the | :09:43. | :09:50. | |
maker of Overwatch, successfully sued a cheater for copyright | :09:51. | :09:58. | |
infringement. But Graphine stole the show. They have created a means of | :09:59. | :10:04. | |
removing salt from sea water, eventually bringing potential to | :10:05. | :10:09. | |
provide cheap water. Amazon has been selling a billion dollars' worth of | :10:10. | :10:18. | |
shares a year for a space project. They had to send travellers into | :10:19. | :10:22. | |
space in the next two years. In Massachusetts, a robotic arm picks | :10:23. | :10:25. | |
up random objects and puts them on a conveyor belt all day and shares its | :10:26. | :10:29. | |
information with other robots so they can do it too. It could be a | :10:30. | :10:34. | |
warehouse of the future. And a man flew with a robot arm developed in | :10:35. | :10:43. | |
his garage. It has six jet engines. It can fly hundreds of miles per | :10:44. | :10:48. | |
hour. Although Richard is exercising restraint, he said, for now. Amazon | :10:49. | :11:03. | |
Echo, Google Home, maybe one day even Rory. It looks like the rise of | :11:04. | :11:07. | |
the digital assistant is upon us. All of these are trying to be wide | :11:08. | :11:12. | |
ranging all-purpose artificial intelligence systems. That is the | :11:13. | :11:16. | |
technical term, Horizontal AI. That is hard. To cover a lot of subjects | :11:17. | :11:22. | |
and too many tasks, these things have to understand a lot of things. | :11:23. | :11:29. | |
Rory, tell Stephen I will call him in the office after my train | :11:30. | :11:34. | |
journeys. First it works out what I said. Then it pulls out the | :11:35. | :11:38. | |
important words. Then comes the reasoning and context it needs, and | :11:39. | :11:44. | |
it does so by scanning my calendar and my train timetable and guess is | :11:45. | :12:03. | |
that he is the Stephen in the office, not the friend, and then the | :12:04. | :12:07. | |
right action needs to be performed, schedule the call and let him know. | :12:08. | :12:11. | |
But ROVs best placed to do that? -- are these. Or should we speak to | :12:12. | :12:14. | |
other specialist Vertical AIs that it do one job really, really well. X | :12:15. | :12:21. | |
dot AI is a company that thinks that. We scheduled a call for his | :12:22. | :12:29. | |
secretary, Andrew. It was only after five messages we realised that | :12:30. | :12:32. | |
Andrew is actually artificial intelligence, a specialist AI that | :12:33. | :12:38. | |
only scheduled meeting. I have to say it interpreted Aaron messages | :12:39. | :12:43. | |
and request pretty well. Shore enough, on line is the man who | :12:44. | :12:48. | |
invented it, Dennis. Congratulations, you fooled us with | :12:49. | :12:59. | |
Andrew. Will we have any general assistants in the future or many | :13:00. | :13:02. | |
vertical ones? We imagine this will play at in the short-term future. | :13:03. | :13:26. | |
Think Siri, Alexa, so on, they will answer simple questions, but will | :13:27. | :13:29. | |
also enable us to talk to vertical AIs which are specialised in doing | :13:30. | :13:32. | |
one job really well. I think what will happen is you will have a whole | :13:33. | :13:51. | |
plethora of Vertical AIs on your payroll, like Siri and Cortana, with | :13:52. | :13:54. | |
13 agents on payrolls to do jobs you don't want to do. There is a whole | :13:55. | :13:58. | |
application store for this with different jobs in different needs. | :13:59. | :14:01. | |
It will be the same with intelligent agents. You will have different | :14:02. | :14:04. | |
needs. Take you for your time. Sender Aaron love to Andrew. -- Send | :14:05. | :14:15. | |
our love. In San Francisco, we have been living a very smart life. | :14:16. | :14:22. | |
Set the temperature to 72 degrees. Setting to Brita to 72 degrees... To | :14:23. | :14:31. | |
be gay I is a faithful servant arranger Rome. Its control comes | :14:32. | :14:35. | |
from and read out, and the Nicolet proud of the way it understands when | :14:36. | :14:39. | |
you are saying. Turn the lights on in the living room. Turning light on | :14:40. | :14:46. | |
in the living room. Make it read. Setting colour to read in the living | :14:47. | :14:52. | |
room. Typically, when you have different devices from different | :14:53. | :14:54. | |
brands and manufacturers that have a bunch of apps for every device, and | :14:55. | :14:58. | |
it is really inconvenient to jump around and switch from one up to | :14:59. | :15:02. | |
another. The app integrates with other popular home devices. But like | :15:03. | :15:12. | |
most smart home assistance, the commands are pretty basic. In the | :15:13. | :15:16. | |
future, we will add scenes. When you wake up in the morning, you can say | :15:17. | :15:20. | |
good morning, and then Peter Richel will be comfortable view and the | :15:21. | :15:23. | |
lights will be on in certain areas. These home assistance are still a | :15:24. | :15:28. | |
little buggy and frustrating at times. But they are getting there. | :15:29. | :15:32. | |
And study to feel quite useful. The next challenge is to take those | :15:33. | :15:38. | |
assistance outside of the home. Ford recently opened this research centre | :15:39. | :15:42. | |
in the silicon valley. One of its main project is to integrate smart | :15:43. | :15:47. | |
assistance into its cars. They have been working with others on to work | :15:48. | :15:53. | |
in the Alexa assistant. You can find out important information about your | :15:54. | :16:01. | |
car. Moto3, asked me ford mobile for my tyre pressure. Your vehicle's | :16:02. | :16:05. | |
tyre pressure is not currently showing any warnings. -- Alexa, show | :16:06. | :16:16. | |
me my Ford. If you had to wait in a freezing vehicle as it warms up, you | :16:17. | :16:20. | |
might appreciate this. Ask me Ford to warm up my car. OK, so your pin. | :16:21. | :16:29. | |
Five, six, seven, eight. Sending start command to the car. I mean, it | :16:30. | :16:42. | |
is not quite the roar of the engine, but it is surely be causing you can | :16:43. | :16:46. | |
do with this technology right now. Out on the road, the assistant steps | :16:47. | :16:49. | |
in to make typical in car function of little more hands-free. -- | :16:50. | :16:58. | |
functions. Alexa, continue reading my audio book. OK, so I can pick up | :16:59. | :17:04. | |
where I left off. The three, find the nearest coffee shop. Here are a | :17:05. | :17:13. | |
few nearby options... The integration is fun, but far from | :17:14. | :17:17. | |
perfect. Alexa still suffers from the same problem that many | :17:18. | :17:21. | |
assistants have, rather than talking naturally to it, you find yourself | :17:22. | :17:24. | |
having to think about what phrase will unlock the information you | :17:25. | :17:27. | |
need. When you're trying to drive, that silicon could quite | :17:28. | :17:34. | |
distracting. It has a leg which detection system, so does understand | :17:35. | :17:37. | |
what you say, independent of how you say it. I wonder if people will be | :17:38. | :17:41. | |
thinking more about Alexa is thinking, rather than what is ahead | :17:42. | :17:45. | |
of them on the road. As a driver, we want to make driving safer, so you | :17:46. | :17:49. | |
should always keep your hands on the steering wheel and focus on the | :17:50. | :17:54. | |
road. And then to your entertainment and entertainment on the road, you | :17:55. | :17:57. | |
could use your voice, which is really the safest way to interact | :17:58. | :18:08. | |
with the car, in general. James looked at it different in the early | :18:09. | :18:17. | |
80s. To get Dolby 5.1 audio. To get realistic lighting effects. Forget | :18:18. | :18:23. | |
about 3-D graphics in most cases. Attitudes to games won't exactly | :18:24. | :18:28. | |
enthusiastic, either. Sports games. Well, these are perhaps the most | :18:29. | :18:33. | |
appalling list of computers to me. This is to cap on. Doing a decathlon | :18:34. | :18:40. | |
on a Commodore, white wagging a joystick, is not a substitute for | :18:41. | :18:47. | |
fresh air. Ouch. There was one genre of games, though, where the graphics | :18:48. | :18:51. | |
and audio did not matter. Where did not matter that you would often be | :18:52. | :18:55. | |
presented with a still, 8-bit image, or sometimes just a black screen | :18:56. | :18:59. | |
with a flashing white coaster. That screen itself was the window into | :19:00. | :19:04. | |
worlds of limitless imagination. Welcome to the experience of the | :19:05. | :19:10. | |
text adventure. When competing power is limited, the text adventure that | :19:11. | :19:14. | |
players head scratching puzzles and mysteries, all brought to life by | :19:15. | :19:20. | |
typing instructions into the game. But the reason that I have taken us | :19:21. | :19:25. | |
on this journey down 32 kilobits memory lane is because of the games | :19:26. | :19:29. | |
that have been playing on this, the Amazon Echo. It is titled I see | :19:30. | :19:34. | |
those old text adventures quite a bit. Leading you through the Abbey, | :19:35. | :19:47. | |
the bass approach is one of the sisters. -- abbess. You might think | :19:48. | :19:55. | |
playing a game in one of these is like trying to play a game on a | :19:56. | :19:59. | |
microwave. Because it lacks a screen or any other way of interacting with | :20:00. | :20:03. | |
it other than barking commands at it, but that is exactly how the game | :20:04. | :20:11. | |
I am about to play works. Play risque. -- Runescape. This story is | :20:12. | :20:25. | |
about an assassin Demon... The player must solve a murder in a | :20:26. | :20:29. | |
fantasy realm. The gameplay is like an interaction to make interactive | :20:30. | :20:35. | |
version of an audio book. You get on dialogue, then it went for a | :20:36. | :20:36. | |
response. Surprisingly, it commands quite a | :20:37. | :20:52. | |
bit of your attention, and it is quite a relaxing way to play a game, | :20:53. | :20:56. | |
although that relaxing mood is shattered when you hear this. Sorry, | :20:57. | :21:01. | |
that is not a valid command. Which you hear quite a lot. Would you like | :21:02. | :21:12. | |
to talk to the abbess are now? Talk to the abbess. Sorry... Talk to the | :21:13. | :21:23. | |
grocery... Sorry, that is not a valid command. -- talk to the | :21:24. | :21:27. | |
abbess. It can shatter the elution and become increasingly frustration | :21:28. | :21:31. | |
when it does not understand what you are saying. Which is busily bit of a | :21:32. | :21:34. | |
problem for again you play by talking to it. Sorry, that is not a | :21:35. | :21:38. | |
valid command. When it does work, though, Runescape | :21:39. | :22:00. | |
on the Amazon Echo is fun and immersive. It highlights the | :22:01. | :22:03. | |
potential these devices have beyond reading at the weather to you or | :22:04. | :22:07. | |
reciting rubbish jokes. Runescape is available by the skill section of | :22:08. | :22:17. | |
the Alexa up. -- app. Have a sick bay filled with headaches... When | :22:18. | :22:23. | |
Star Trek introduced a device to scan a passionate and, with a | :22:24. | :22:27. | |
diagnosis, it was in the realm of science fiction. But 50 years on, | :22:28. | :22:31. | |
this dream is becoming a reality. It, we will discover the winner of | :22:32. | :22:35. | |
$18 million prize playing a march to such a's medical device. The | :22:36. | :22:41. | |
challenge? To design and build a device that will register 13 | :22:42. | :22:52. | |
conditions. It could and visits to the doctor. We figured out what the | :22:53. | :22:55. | |
diagnostic process is, at least the way I am doing it, and build a | :22:56. | :23:03. | |
system with that in mind. So it is not like a single device like the | :23:04. | :23:09. | |
Star Trek series. It lets us you interact with it on a tablet in our | :23:10. | :23:16. | |
prototype, and then plugged in components. So we have a little | :23:17. | :23:19. | |
device like this. User will be guided, they are guided to listen to | :23:20. | :23:28. | |
sounds. Des Connor device in your home is really a medical centre | :23:29. | :23:38. | |
right in your house. -- this kind of device. If your child is ill, if you | :23:39. | :23:42. | |
are not feeling well, it is your first stop. There is a revolution | :23:43. | :23:48. | |
coming in healthcare. This is the type of device that is going to help | :23:49. | :23:54. | |
give people the power to take care of themselves. And as soon as we | :23:55. | :24:02. | |
know who has one, we will let you know on Twitter. Think you for all | :24:03. | :24:05. | |
your interactions on Twitter, too, which this week included choosing | :24:06. | :24:10. | |
the name of our artificial intelligent to intelligence. So good | :24:11. | :24:17. | |
night, Rory. See you soon. | :24:18. | :24:21. |