Tue, 13 Mar 2018 21:30 Y Byd ar Bedwar


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Tue, 13 Mar 2018 21:30

Mae bron i hanner canghennau lleol y prif fanciau yng Nghymru wedi cau yn y ddeng mlynedd diwethaf. Ai'r geiniog yw diwedd y gân? As local branches in Wales close, how safe is y...


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-Over the past few years, banks have

-disappeared from the high street.

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-Our research shows the true cost

-of the reduction.

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-Almost half the branches

-of the main banks...

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-..have closed in the past decade.

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-I'm not sure what the future holds.

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-The town will die on its feet

-if we don't watch out.

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-HSBC and Nat West have closed

-two-thirds of their Welsh branches.

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-More are about to close.

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-We had a letter stating the

-nearest bank will be 30 miles away.

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-30 miles. That's a long way to go

-for a bank interview.

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-In London, banks claim the demand

-for traditional branches has fallen.

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-If you look at the figures...

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-..less people are using the branches

-than they did 15 years ago.

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-Dozens more branches

-are about to close.

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-Tonight we ask if it's the end of

-the road for the high street branch.

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-I start my journey in Tregaron.

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-The town has a long history

-in financial circles.

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-Its high street

-was once home to Nat West...

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-..Lloyds...

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-..Barclays...

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-..and in the 19th century,

-the bank of the local drovers...

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-..Banc y Ddafad Ddu.

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-Two centuries have passed

-since the days of Banc y Ddafad Ddu.

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-Since then, the town has been home

-to some of Britain's big banks.

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-Barclays, Lloyds and Nat West.

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-Since last year, all three banks

-have closed their doors.

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-I'm here today to meet

-the lunch club...

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-..who've braved the cold weather

-to reach the Talbot.

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-They've met here monthly

-for the past 16 years.

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-They've witnessed major changes here

-since then.

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-What effect has closing the banks

-had on Tregaron?

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-It's had a negative effect

-on the community. Oh, yes, it has.

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-People don't travel

-to Tregaron anymore.

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-When they visited the bank,

-they visited the shops too.

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-They don't come anymore.

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-Banks claim that more and more

-of their customers now bank online.

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-That doesn't please everyone.

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-I know that people can do these

-things online but not everyone can.

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-You can't do everything online.

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-We like to deal with a human being.

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-It makes a difference. Speaking

-to a machine isn't the same.

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-With the town's three banks having

-closed over the past two years...

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-..their nearest banks are now

-in Aberystwyth and Lampeter.

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-It's becoming very inconvenient

-for us.

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-We have to visit Lampeter.

-It's been a huge loss to us.

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-I have to rely

-on my daughter to drive me.

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-I don't drive as I used to.

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-In June, Lampeter will lose another

-branch as Nat West leaves the town.

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-As part of a plan

-to close 20 branches in Wales...

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-..Nat West in Cardigan

-will close in May.

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-Tonight, local residents have

-gathered to voice their concerns.

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-Nat West had 130 branches in Wales

-ten years ago.

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-Only 52 remain now.

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-It's disastrous news for people

-living in rural communities.

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-Ceredigion will now only have

-one Nat West, in Aberystwyth.

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-It's a real headache for us.

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-Travelling from Cardigan

-to Aberystwyth can take an hour.

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-That's very inconvenient

-if you run a self-employed business.

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-You don't have time to close

-the shop and travel to Aberystwyth.

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-You'll lose money.

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-Local MP, Ben Lake, has raised

-the matter in Westminster.

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-He wants the UK Government to do

-more to retain high street banks.

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-Their official view is

-that this is a commercial decision.

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-They're a private company

-and they won't interfere.

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-Nat West are owned by RBS

-which was rescued in 2008...

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-..thanks to 45bn of public money.

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-Taxpayers rescued the banks

-a decade ago.

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-They still hold, I think,

-about 70% of Nat West's shares.

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-Local farmer Dilwyn Jenkins

-is angry...

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-..that Nat West

-is planning to leave Cardigan.

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-It's important

-to have someone you know...

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-..and can communicate with locally.

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-In Gwbert, not far from Cardigan...

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-..Dilwyn Jenkins has been

-farming Gwelfor for 60 years.

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-He lives there with his wife

-and farms beef cattle.

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-They've always banked with Nat West

-at the Cardigan branch.

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-Late last year, they heard

-that changes were planned.

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-We received a letter from them

-at the end of the year.

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-I think it was the beginning

-of December.

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-They said the branch

-was closing down.

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-For them it wasn't a problem.

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-They stated our nearest bank

-would only be 30 miles away.

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-30 miles is a long way to go

-for a bank interview...

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-..to see the manager

-or ask for help.

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-According to Nat West, financial

-transactions in Cardigan...

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-..have decreased by 14% since 2012.

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-Only 58 customers visit the branch,

-on average, every week.

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-Nat West claim that other options

-will be made available...

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-..including the use

-of the town's post office.

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-That hasn't calmed Dilwyn's fears.

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-Have the post office staff

-been trained to do this work?

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-I'm not sure about working

-with a third party on this.

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-It means someone else will be aware

-of our financial details.

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-When Nat West closes its doors,

-Barclays, Lloyds and HSBC...

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-..will remain in Cardigan.

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-Dilwyn is worried that they

-will eventually close their doors.

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-He feels that banks should consider

-their duties to customers like him.

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-If they expect us

-to be their customers...

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-..they should keep

-local branches open...

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-..to allow us to go in

-and receive friendly advice...

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-..and to discuss financial matters

-with people who know us.

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-I'm heading north

-to hear similar concerns.

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-Here, in the market town

-of Llanrwst...

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-..British and international banks

-have opened branches over the years.

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-Today, only one

-part-time bank remains.

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-Santander was located here

-for a time.

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-On the right

-is the old Nat West bank.

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-When did this one close?

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-Seven, eight years ago.

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-Rosslyn Morgan is the clerk

-of Llanrwst Town Council.

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-He shows me the situation along

-the town's high street, the A470.

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-HSBC were here until last June.

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-HSBC were the last

-full-time bank in town.

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-The nearest HSBC branches

-are in Llandudno and Colwyn Bay.

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-Public transport isn't the best.

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-Even by car, you're talking about

-a journey of two hours or more...

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-..to get there,

-do your business and travel back.

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-At the end of 2017, there was more

-bad news for the people of Llanrwst.

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-The town's last bank, Barclays,

-is open for three days a week.

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-It will close its doors for the

-final time at the end of the month.

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-According to Barclays, more and more

-people bank online and on the phone.

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-They've seen a drop of 12%

-in customer use of the bank...

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-..over the past two years.

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-Rosslyn isn't convinced.

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-Barclays, and to be honest

-every other bank...

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-..use the same mantra

-with us and everyone else.

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-They state that a customer-led

-revolution has caused the changes.

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-If you speak to people

-on the streets...

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-..the people of Llanrwst and many

-other places, the message is clear.

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-This isn't

-a customer-led revolution.

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-It isn't a voluntary choice,

-it's being forced upon us.

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-According to Barclays,

-they have branches...

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-..in Llandudno and Colwyn Bay for

-customers wishing to visit a branch.

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-That's no comfort for Dwynwen Berry.

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-She's a businesswoman

-who runs a Welsh shop in Llanrwst.

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-The town will die on its feet

-if we don't watch out.

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-When people are banking

-on the coastline...

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-..that's where

-they do their shopping.

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-The streets of Llanrwst

-are a lot quieter.

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-She says that closing the

-other banks has affected the town.

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-Cafes have closed,

-shops have closed.

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-The fact that banks are closing

-isn't helping the situation.

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-It's another move that acts

-against a successful Llanrwst.

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-Being without a bank is nonsense.

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-You're a businesswoman. You must

-understand that businesses change.

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-Of course, yes,

-and I do bank online.

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-I pay bills online...

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-..but I can't bank cash online.

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-You can't stuff your five-pound

-notes and coins into a computer.

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-They say you can send it by post.

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-That means cheques

-will take longer to clear by post.

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-It's just another problem.

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-The message is the same

-from other businesses.

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-Deiniol ap Dafydd has run the Blas

-ar Fwyd cafe and shop for 30 years.

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-Having a local bank was crucial when

-he first established the business.

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-When I started, I was in contact

-with a local bank manager.

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-He could decide, from knowing us,

-if we were suitable for a loan.

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-By now, that right

-left this valley decades ago.

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-The branches are now disappearing

-from town too.

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-It's taken a layer of responsibility

-out of society.

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-He says that losing banks

-means losing time.

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-He has to travel to Colwyn Bay

-and Porthmadog these days.

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-We have to bank cheques,

-we have to bank cash.

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-We need change.

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-It's impossible

-to do that in Llanrwst now.

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-According to Deiniol, it's time

-for banks to think creatively...

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-..if they want to strike

-a better balance...

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-..between their own interests

-and those of their customers.

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-Could there be a branch,

-like the last one in town...

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-..that's used

-by many different banks?

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-Office blocks have shared buildings

-between businesses for years.

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-Why can't a bank counter be HSBC on

-a Monday and Barclays on a Tuesday?

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-Why are branches closing

-across Wales?

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-Later, I visit one of the world's

-global banking centres, London...

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-..in my search of answers.

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-.

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-Subtitles

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-Subtitles

-

-Subtitles

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-Canary Wharf, London.

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-Here, at the headquarters

-of some of our high street banks...

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-..the global banking crisis

-rocked the world.

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-Back then, the British Government

-stepped in to save the sector.

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-500bn of public money was used.

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-Since then,

-the city of London has settled down.

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-Away from the city,

-great changes have happened.

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-During the past 10 years, HSBC has

-closed 65% of its Welsh branches.

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-Nat West has closed 63%.

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-Between the main banks, HSBC,

-Nat West, Barclays and Lloyds...

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-..518 branches were open in Wales

-in 2008.

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-By today, 246 of those have closed.

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-We asked the banks' chief executives

-for interviews...

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-..but none agreed.

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-I'm in London today

-to meet John Derrick.

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-His roots are in Llanelli.

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-He's managing director of private

-international bank JP Morgan.

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-He's also worked

-for one of the high street banks.

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-He feels that the sector is

-more answerable and responsible...

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-..than it was

-before the 2008 crisis...

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-..but profits are still the target.

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-Money talks for the banks.

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-They worry little

-about the effect on communities.

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-For any private company...

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-..what matters is pleasing

-customers and shareholders.

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-Without customers,

-there are no shareholders.

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-It's that simple.

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-You can't just satisfy shareholders,

-that won't generate business.

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-We've heard concerns across Wales

-that towns are dying on their feet.

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-He doesn't accept that.

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-Communities are created and founded

-on local economies.

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-The banks accept the investment,

-the money that's made by people.

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-The bank doesn't create

-the local economy.

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-You have to question the purpose

-of the bank in that locality.

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-The purpose of the bank

-is to fund new companies...

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-..and work with the community to

-be there to create new businesses.

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-But the bank, per se,

-can't create the economy.

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-It's wrong to think of a bank

-in that way.

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-According to John Derrick, the banks

-face challenges in the future...

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-..because of competition

-from online banks.

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-Customers have more power

-these days...

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-..because they're not tied

-to local branches.

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-Customers can choose which bank

-they prefer to work with.

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-People don't find themselves

-in a position they've been...

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-..all their lives just because

-their parents banked with that bank.

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-That doesn't make any sense to me.

-I don't do that.

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-As the British banking

-landscape changes...

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-..back in Wales, there's still

-a demand for high street branches.

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-Banks are trying to strike a balance

-between old and new.

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-In Prestatyn

-on the North Wales coast...

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-..with a population of 18,000,

-Nat West closed its doors last June.

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-Today, the Nat West van, Heulwen,

-visits the town's car park.

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-Why have you brought the mobile bank

-to Prestatyn today?

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-Last year we closed the branch

-in Prestatyn.

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-Because of that, we bring the

-mobile bank here to help customers.

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-The way people bank with us

-has changed.

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-A lot of people choose

-to do their banking digitally.

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-We understand that not everyone

-is comfortable with that.

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-Rachel Williams is

-a community banker with Nat West.

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-She travels to areas where branches

-have closed to help the customers.

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-From my experience, people

-like seeing us here every week.

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-People like using the van...

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-..or speaking to me

-as a community banker.

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-It gives them a face to the name.

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-The van visits Prestatyn weekly

-and stays for 90 minutes.

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-Not everyone is happy.

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-It's very sad, for the town

-and for everyone.

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-Prestatyn is busier now

-with the new development.

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-There are plenty of shops

-on the streets.

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-I know that people aren't happy.

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-When the news broke about the

-closure of Prestatyn's Nat West...

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-..local people started a petition

-to try and reverse the decision.

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-Do you understand

-why some people aren't happy?

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-We've spoken to people who'd prefer

-to see a bank on the high street.

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-The way people have banked with us

-has changed over the years.

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-We understand that not everyone

-is comfortable banking online.

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-We've put all these things together

-to try and help our customers.

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-In Bala, the departure of another

-bank has created concern here too.

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-Barclays will shut on March 23...

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-..because less people use the

-branch according to their figures.

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-There's been a reduction

-of 14% over the past two years.

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-An event has been organised

-to help customers bank online.

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-One person who's worried

-about the bank's decision...

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-..is the local MP.

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-We all need banks. If you're a

-business, if you work, you're paid.

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-If you receive a pension or benefits

-through a bank, this all happens.

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-Since I was elected as an MP

-in 2015...

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-..I've watched the final bank

-leave the high street in Harlech.

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-The same in Blaenau Ffestiniog.

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-We're here in Bala today

-seeing Barclays preparing to leave.

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-At the end of January, Plaid Cymru

-presented a bill to Westminster.

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-They wanted the British Government

-to change the rules...

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-..to allow more than one bank

-to share a building.

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-They wanted investment

-in post offices...

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-..to offer more banking services and

-force banks that want to close...

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-..to consider the time taken

-to reach the next closest branch.

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-I'm disappointed with Westminster

-for not holdings banks to account...

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-..better than they have.

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-In the future, we must start

-looking to our strengths.

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-We must ensure that we maintain

-and strengthen current services.

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-I asked the Treasury for

-their response to the concerns...

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-..that Westminster

-wasn't doing enough.

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-The Treasury understands the

-effect branch closures have had...

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-..on communities and employment.

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-They're pressing banks...

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-..to give as much notice

-as they can before closing...

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-..and to explain the available

-options for banking after closure.

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-They do say that bank closures are

-a result of commercial decisions.

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-They don't interfere

-in such matters.

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-Back in Wales,

-where Nat West has closed...

0:21:180:21:21

-..two-thirds of its branches

-in 10 years...

0:21:210:21:25

-..it says it's offering more

-services than ever to customers...

0:21:250:21:30

-..locally face-to-face

-and digitally online.

0:21:300:21:34

-On Gwelfor farm near Cardigan...

0:21:340:21:38

-..with Dilwyn Jenkins'

-local Nat West preparing to close...

0:21:380:21:42

-..online banking

-isn't without its obstacles.

0:21:430:21:46

-"This script may be busy."

-It won't let me in.

0:21:460:21:49

-I've tried to log on

-to Nat West online a few times.

0:21:500:21:55

-I've checked the speed

-of our broadband.

0:21:550:22:00

-It's come up here as 0.29 Mbps.

0:22:000:22:05

-0.29.

0:22:060:22:07

-Impossible. No chance.

0:22:070:22:09

-After decades of banking

-at their local branch...

0:22:130:22:15

-..on May 30 this year...

0:22:160:22:18

-..Dilwyn Jenkins and his family,

-like many others across Wales...

0:22:180:22:22

-..will lose the bank that's been

-so crucial in their lives.

0:22:220:22:27

-It's a change that will knock

-Cardigan and towns across Wales.

0:22:270:22:32

-This message needs to be heard

-by Nat West and the other banks.

0:22:340:22:38

-We need them in rural towns

-and communities.

0:22:380:22:43

-Back in Llanrwst, as banks claim

-that a drop in branch usage...

0:22:450:22:50

-..triggered their decision

-to close branches...

0:22:510:22:54

-..Deiniol ap Dafydd has a word

-of advice for the decision makers.

0:22:550:23:00

-Decreasing the choice...

0:23:000:23:02

-..and decreasing the service

-is the easy option financially.

0:23:020:23:07

-I don't think that's

-a long-term business plan...

0:23:080:23:13

-..that will satisfy society...

0:23:130:23:16

-..the business community...

0:23:160:23:19

-..or the country going forward.

0:23:190:23:22

-S4C Subtitles by Adnod Cyf.

0:23:370:23:39

-.

0:23:390:23:40

Mae bron i hanner canghennau lleol y prif fanciau yng Nghymru wedi cau yn y ddeng mlynedd diwethaf. Ai'r geiniog yw diwedd y gân? As local branches in Wales close, how safe is your bank?