Where R U? Doctors


Where R U?

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LineFromTo

Sorry, is this your park(?)

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Beautiful morning!

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Two words for you.

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Yes, yes, I know, I'm all over it - quarterly stats. I haven't...

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No, no. Those two words are "thank" and "you".

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For the tip off for the 360 feedback.

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Did a little bit of research

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when I got back from the partners' meal last night.

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-Ended up reading till the early hours.

-Really?

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Yes. I admit I was a bit of a sceptic at first,

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but once I got my head around the concept, genius!

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I mean, it's so simple, just the tool I've been looking for.

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Right. Well. I'm glad it helped.

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Well, it has. Well, it WILL.

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Quick staff meeting, let's get everybody on board.

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-HE CHUCKLES

-Genius!

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What have you done?

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PHONE RINGS

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Where the hell were you last night?

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Where is it?

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-Don't ignore me, Mick!

-Where is it?

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I know you weren't round the club. I rang Brian.

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-Few pints in The Swan.

-Who with?

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Keith. He needs a plasterer for the job in town.

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Trying to get in there, aren't I?

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Oh, no, no, no, NO!

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What?! Mick? Where you going, Mick?

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-Am I late?

-No, we're just waiting for Howard.

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What do you think of this 360 stuff? Management gobbledygook.

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Oh, it's not as bad as it sounds. Hear him out.

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I just didn't think he'd be on it so soon.

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You know Howard, once he gets his teeth into something...

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Theory is one thing, but in practice...

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It's just more paper-shuffling. Waste of time.

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Thank you, everybody, for gathering so quickly.

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And a big thank you to Zara for putting the 360 on my radar.

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Now, is everybody up to speed on my proposal?

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I've explained the broad principles.

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Excellent.

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Now, if this fails, I'll be the first to put my hands up.

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Well, it all sounds very...well, exciting.

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It will be. Every workplace has room for improvement.

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Statistics show...

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Ah, the three kind of lies - lies, damn lies and statistics,

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Mark Twain.

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..it successfully creates a positive, clear framework.

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Howard, isn't this just going to mean even less time

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face-to-face with patients?

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We're already drowning in paperwork as it is.

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Exactly. We are trained healers of the sick, not pen-pushers.

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Yeah, the whole point of the 360 is to focus on what we're best at.

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Now, start by completing this simple, self-assessment form.

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Congratulations.

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It'll fizzle out once he busies himself with something else.

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Now, following that, you pick three people - a peer,

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someone who reports to you, and finally, someone who you report to.

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Wow! A whole hierarchy of bureaucracy. Incredible!

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They then complete the circle by providing the feedback.

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Anonymously, of course.

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This is bureaucratic, PC jibber-jabber.

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That's exactly what I thought, until I read it.

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I understand you all have substantial workloads

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and I realise that you are resistant to take on any more,

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but in my opinion, I truly believe that this process will be

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hugely beneficial to the whole team.

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But it relies on one thing, and that is honesty.

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Now, are you all with me on this?

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I am.

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Right, thanks for your support.

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I want these filling out by Monday. No excuses.

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PHONE RINGS

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SHE GASPS

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You lying, little...

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Right.

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HE PANTS

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PHONE BEEPS

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Suze.

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Suze! What's going on?

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Oh, like you don't know. You disgust me!

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What?

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Wasn't enough for you to go and cheat on me

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with some slapper again, was it?

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Oh, no, you had to go and get her pregnant!

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I swear, I have no idea what you're talking about.

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-Younger model, is she?

-Who?

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-You make me sick!

-Look. Listen to me...

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No. You listen to me, because I'm only going to say it once.

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Don't call round here, don't even try and contact me again.

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-Cos if you do, I'll call the police.

-Suze!

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-What? Go! I mean it!

-You can't just kick me out.

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-I just have.

-What about my stuff?

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What stuff?

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My mobile! I need my mobile!

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Come on. At least give me that! For work!

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Suze!

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Suze!

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Can't we even talk about this?

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PHONE CLATTERS ON GROUND

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What the...?

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That was not a matter for a doctor's appointment.

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Next time you want a re-prescription,

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-you go and speak to the receptionist.

-OK.

-Honestly!

-OK.

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-Zara. This 360 thing...

-I am not wasting any more energy on that.

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Nominate each other, it's bound to be quicker.

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No. We've got to pick someone else.

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What? As if we haven't got enough on our plates.

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-I know.

-That's ridiculous. OK, I think I'll nominate Mrs Tembe.

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OK, anyone for an easy ride. I'll take Karen.

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-I'll pick you if you pick me!

-Who have you nominated?

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No-one! I'm not going to skip along Howard's paper trail.

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Up the revolution.

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BOTH: Jas.

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PC BEEPS

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Oh, I'm so sorry, can I help? Do you have an appointment?

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I'm not registered here.

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Do you want to register?

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No! Letherbridge is a dump. I don't live round here!

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-(Good).

-What?

-Nothing.

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You're just a receptionist, remember? You're here to serve me.

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Actually, I've got quite a lot of work to do.

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So would you like to see someone, or not?

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Well, duh. Why else would I come in?

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Sorry, is there a problem?

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No. There's no problem.

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-You need to register as a temporary patient.

-Why?

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Because it's procedure. Name.

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Clare.

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Clare what?

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SHE GROANS

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We work in a surgery, not some every day office.

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I mean, how am I supposed to nominate someone?

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I don't report to anyone, and no-one really reports to me.

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-True, but I think...

-It's a complete waste of my time!

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I sympathise, Mandy, I really do. But if Howard feels...

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Look, if it improves work relationships,

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then just give it a chance.

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No, well, I mean, you're missing the point. I work independently, so...

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No, no, no. You're not getting out of it on those grounds, Marquez.

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I mean, doctors are clearly senior to nurses.

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-Al!

-Is that right?

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Well, yeah. Basically, you have to report to us.

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Let's make it simple and you nominate me.

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-He's winding you up.

-No, the whole thing is winding me up.

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I mean, it's just reinforcing the idea that there is some

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kind of hierarchy of importance.

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-Because there is!

-No! Because there isn't.

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Actually, it's just the opposite.

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What? So you're saying that nurses are senior to doctors?

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What's going on?

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This whole 360 thing is becoming somewhat divisive.

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Oh, for crying out loud!

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There seems to be an issue with who nominates who

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and how that impacts on staff.

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Yeah. No-one wants to pick me!

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Look! You choose three different colleagues who give some

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kind of rounded opinion of what you are like to work with.

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-It's as simple as that.

-Yes, but what if...?

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No ifs, or buts.

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Everyone needs to behave in a grown-up, mature manner.

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Or is that too much to ask?

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So who's nominating Howard, then?

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Oh, my darlings.

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How I've missed you.

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SHE BREATHES DEEPLY

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SHE EXHALES SHARPLY

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Clare?

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Clare, are you in there?

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SHE SNIFFLES

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The nurse is ready to see you.

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Go away.

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Right, I'll give your appointment to somebody who wants it.

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Look. Whatever it is, it might help to talk to a nurse about it.

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Are you OK?

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What do you think?

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I'm pregnant.

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Right...

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do you know how far gone?

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Don't need to. I'm late, aren't I?

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Well, it could be for lots of reasons. I mean...

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It's OK, you know? It's not the end of the world.

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Whatever you decide, there'll be people to help you through it.

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How old are you, Clare?

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16.

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And is there anybody you would like me to call?

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Your mum, maybe?

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-No!

-OK.

-She'd go mental.

-Do you not get on?

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She hates me. We row all the time.

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Well, what about a friend? Anyone in the family who lives nearby?

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Only Mick.

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Right. Is he the father?

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Why don't you give him a call?

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He won't come if I call.

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But you do want him here?

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Yeah.

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I don't know what else to do.

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Well, if she wants him here, and he's prepared to come, then...

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Give it a go, I suppose?

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OK.

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-I'll hold the fort.

-Thanks.

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PHONE RINGS

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Hello?

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Hello. Is that Mick?

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Yeah. Who's that?

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This is Karen Hollins. I'm the receptionist at Campus Surgery.

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Ever so sorry to call you out of the blue,

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but we've got Clare here, and she's a bit distressed.

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Right.

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She says that she would like you here, if that's possible?

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The Campus?

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Yeah, we're down by the...

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Yeah, I know. I'll... I'll be there as soon as I can.

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Oh, well, that's...

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Come on.

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Four sugars? Are you sure?

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Right! I will let you know when he gets here.

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IF he gets here.

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He said he was on his way. Sure you're not hungry?

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I'll be just out here.

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Right. Done. I've nominated Howard.

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OK. If he wants to make extra work for us, two can play that game.

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Oh!

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-Are you all right?

-I'm fine.

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You're taking a bit of a risk, aren't you, wearing heels that high?

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They're just shoes!

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You're the doctor. It's just so soon after your...

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I'm well aware of the risk I'm taking. I'm just breaking them in.

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Suit yourself. Might not be all you'll break.

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Everything all right?

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Why does everyone keep asking me that?

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Well, you're wearing those shoes.

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Yes. I'm wearing a pair of shoes! What's wrong with that?

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Well, it's just a bit risky. The heels are so high.

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OK. I admit that they're not entirely comfortable yet,

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but I just wanted to feel a bit more...

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More?

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Tall!

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There you go. Bye.

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Hi. I'm...I'm Mick. Someone called me about Clare.

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Oh. Right. Yes. OK. Er, I'll...I'll just...

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Is she OK?

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She's...yes...she's, um...

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Why don't you take a seat and I'll go and tell her you're here.

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Won't be two ticks.

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He's here.

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Who?

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-Clare's boyfriend! The father, you know?

-Right.

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He's got to be...twice her age. At least.

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Really?

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Well, I'm not judging or anything, but it's a big gap.

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Clare?

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Clare, look, I'm really sorry about the text.

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Hey! Clare! Stop it!

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-Get her out!

-Come on. This way!

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In there, you!

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What was that all about? I thought you wanted him here?

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Are you OK?

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What the hell happened there?

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Look, I don't know what's gone on between you two,

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but something obviously isn't right.

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This is a chance to tell me your side.

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Look, I'm not judging you, mate, OK? But, well, to be frank,

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you look old enough to be her...

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-Dad?

-Yeah, he's my dad.

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-Oh! I thought...

-What?

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-Never mind.

-I haven't seen him since I was baby.

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Split up with my mum.

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Used to write him letters. Every Christmas.

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He never answered, nothing. Mum said he'd died.

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And then last week, I hear her on the phone to him.

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What, was she organising for you to meet?

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No. Tapping him for...

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For money. That's what bust me and Clare's mum up.

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I mean, things weren't great between us,

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but when I lost my job, they got a whole lot worse.

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And quickly.

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So why the reunion now?

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Clare got my number. Don't know how.

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I was in the pub last night and my mobile just went.

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Must have been a bit of a shock.

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Had a good few drinks after. Too many.

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That's why I was late to meet her this morning.

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That's not the best way to start over.

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Story of my life, screwing up.

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I could write the book on it.

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It might still work out.

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You saw her.

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I deserved a good thump, but...

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Remember, this is a massive shock for her, too.

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-Maybe when she's calmed down a bit...

-No.

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Better for everyone if I just leave.

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Could you give her a message for me?

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Yeah. Sure.

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I don't know what I expected, really.

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Well, do you think you want to try talking to him again?

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Thought I'd feel different when I saw him face to face.

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But all I felt like doing was smacking him one.

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I know that's bad.

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It's hardly surprising! You thought he was dead all this time.

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No. It's not that, it's the text.

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There was no need for it. It was just nasty.

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Mick's just left.

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He wanted you to know that he had nothing to do with that text.

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His girlfriend sent it because she thought he was seeing someone else.

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He said he was really sorry.

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Whatever.

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OK. Well, I've got another patient waiting,

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but I'll be free in five, if you, er...

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I'd better get going.

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Not before you've done a pregnancy test.

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Well, you need to know, don't you?

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KNOCK ON DOOR

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Yes?

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Sorry. I wasn't meaning to criticise.

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It was just concern.

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You know I think you look great in heels.

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Perhaps I could...

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..beg your forgiveness?

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How?

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Well... A little foot massage to ease the pain?

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SHE TUTS

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Very well.

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But no promises.

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-How's that?

-Mmmm. It's OK.

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I can't decide how to fill out these stupid forms,

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whether to nominate Karen or Mrs Tembe.

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Hmm. It's tricky.

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I really need someone to give it to me straight.

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Yes.

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I'm thinking of nominating Heston.

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How does that feel?

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SHE MOANS

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-Enough!

-Yes, sorry.

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I've got patients waiting.

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I feel so much better, though. Thank you.

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Off you go.

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HE WHIMPERS

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KNOCK ON DOOR

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-Hi.

-Hi. Is now a good time?

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-Definitely.

-Good.

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It's just about this 360 thing...

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Oh.

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Well, I was thinking, I've been working here a while now,

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so it would make sense for me to take part.

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But you're a locum.

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Well, does that make my input any less valuable?

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No...

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Well, I just think it's a wasted opportunity.

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I mean, it's obviously going to be a valuable exercise

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for the practice, so why miss out on what I have to offer?

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I hadn't really thought about it that way.

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"Oh would some power the gift to give us

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"to see ourselves as others see us".

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Robert Burns. Very insightful.

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Ah, well, yes, I can see he has a point.

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Good.

0:20:490:20:50

In that case, I would like to nominate you to give me feedback.

0:20:500:20:53

Oh, is that not a good idea?

0:20:560:20:58

No. I don't think it is a good idea.

0:20:590:21:02

I can't believe that you've even asked me.

0:21:030:21:06

Sorry.

0:21:060:21:08

Emma, as partners,

0:21:100:21:13

we feel that this practice has been spending way too much on locums.

0:21:130:21:18

You wanted this post to be temporary.

0:21:190:21:22

You turned down a permanent contract.

0:21:220:21:24

Things have got complicated.

0:21:250:21:27

I think, professionally, and for other reasons,

0:21:270:21:31

it's best if you move on.

0:21:310:21:33

Are you going back to your mum's? Does she know where you are?

0:21:370:21:41

Like she cares.

0:21:410:21:42

I'm sure your dad does.

0:21:420:21:44

-Yeah, right.

-He turned up, didn't he?

0:21:440:21:46

Not for long.

0:21:460:21:48

Well, maybe he thought you'd got what you came for?

0:21:480:21:52

Anyway, you take care of yourself.

0:21:520:21:54

Ooh! Ah! Sweetheart.

0:21:550:21:57

Thanks.

0:21:570:21:59

Bye.

0:21:590:22:01

She going home?

0:22:020:22:04

Yeah. Don't think we helped her though, did we?

0:22:040:22:06

At least she knows she's not pregnant.

0:22:060:22:08

This time.

0:22:080:22:10

You said you wanted this.

0:22:170:22:18

Sorry, I didn't give it to you earlier.

0:22:200:22:23

SHE EXHALES

0:22:350:22:37

Howard, look, I really like working here.

0:22:410:22:43

Give me the contract and I'll sign it.

0:22:430:22:45

-If you're worried about us...

-There is no us.

0:22:450:22:48

-No, I know that.

-And I don't want to talk about this any more.

0:22:480:22:51

OK, but surely we're mature enough to be professional at work?

0:22:510:22:54

I think I'm a good doctor.

0:22:540:22:56

I'm not questioning your medical abilities, Emma.

0:22:560:22:58

And being here is helping me be closer to Chris.

0:22:580:23:01

It's too complicated.

0:23:010:23:02

It doesn't have to be. You know I've had a hard time recently.

0:23:020:23:05

But if you could just give me the chance

0:23:050:23:07

to get back on an even keel, I think this could really work.

0:23:070:23:10

Howard, I need stability.

0:23:100:23:12

Please.

0:23:150:23:17

PHONE RINGS

0:23:240:23:26

Hello?

0:23:290:23:30

Clare?

0:23:320:23:33

'Haven't got enough for the coach back.'

0:23:330:23:36

Right. How much do you need?

0:23:360:23:38

Eight quid.

0:23:380:23:39

No... No problem. Where are you?

0:23:390:23:42

Meet me in the park, same place.

0:23:420:23:44

OK.

0:23:450:23:46

There's something I need to tell you.

0:23:590:24:02

I went to see Dave Cartwright on Monday...

0:24:070:24:10

at his house.

0:24:100:24:12

The police officer who...

0:24:130:24:15

Is he that guy that was accused of...?

0:24:150:24:18

Why did you go round there?

0:24:190:24:21

I'm sorry... I should have told you.

0:24:220:24:26

We had a relationship, it was a long time ago, and it wasn't serious.

0:24:260:24:31

-What happened?

-Nothing.

0:24:330:24:35

Really?

0:24:350:24:36

I told him I wasn't interested...

0:24:390:24:41

..but he became aggressive.

0:24:440:24:46

He tried to...

0:24:490:24:51

What?

0:24:530:24:55

..force me to...

0:24:590:25:00

I was lucky.

0:25:010:25:03

I managed to get away.

0:25:030:25:05

I was stupid to trust him.

0:25:080:25:10

I was even stupider to go there.

0:25:130:25:15

I just didn't believe that he was capable...

0:25:170:25:20

Have you reported it?

0:25:210:25:23

I've done all I can, but it's not going to go any further.

0:25:260:25:30

Why didn't you tell me before?

0:25:310:25:33

Don't you think I've dumped on you enough?

0:25:360:25:39

I didn't want to be any more of a burden.

0:25:390:25:42

You're never a burden.

0:25:420:25:44

I feel awful.

0:25:450:25:47

-You should take some time off.

-No...

0:25:470:25:50

Look,

0:25:500:25:51

I am only telling you to try and explain why I need some stability.

0:25:510:25:56

It just feels like there's been an awful lot going on.

0:25:580:26:01

Of course.

0:26:030:26:04

PHONE RINGS

0:26:060:26:07

-You need to take that.

-It can wait.

0:26:070:26:09

-No, it's fine. You're busy.

-It can wait.

0:26:090:26:12

Erm... Sorry. Howard Bellamy.

0:26:290:26:31

Fail to prepare, prepare to fail.

0:26:410:26:43

Howard, the patent is in the bag.

0:26:430:26:45

I, for one, am looking forward to a petting session.

0:26:480:26:51

Oi!

0:26:510:26:53

If you're not going to find out who's doing this, I will.

0:26:530:26:56

There's no need. We know who it is.

0:26:560:26:58

The truth is sometimes not easy to hear.

0:26:580:27:01

Howard, can you translate for me please?

0:27:010:27:03

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