Where R U? Doctors

Sorry, is this your park(?)

Beautiful morning!

Two words for you.

Yes, yes, I know, I'm all over it - quarterly stats. I haven't...

No, no. Those two words are "thank" and "you".

For the tip off for the 360 feedback.

Did a little bit of research

when I got back from the partners' meal last night.

-Ended up reading till the early hours.

-Really?

Yes. I admit I was a bit of a sceptic at first,

but once I got my head around the concept, genius!

I mean, it's so simple, just the tool I've been looking for.

Right. Well. I'm glad it helped.

Well, it has. Well, it WILL.

Quick staff meeting, let's get everybody on board.

-HE CHUCKLES

-Genius!

What have you done?

PHONE RINGS

Where the hell were you last night?

Where is it?

-Don't ignore me, Mick!

-Where is it?

I know you weren't round the club. I rang Brian.

-Few pints in The Swan.

-Who with?

Keith. He needs a plasterer for the job in town.

Trying to get in there, aren't I?

Oh, no, no, no, NO!

What?! Mick? Where you going, Mick?

-Am I late?

-No, we're just waiting for Howard.

What do you think of this 360 stuff? Management gobbledygook.

Oh, it's not as bad as it sounds. Hear him out.

I just didn't think he'd be on it so soon.

You know Howard, once he gets his teeth into something...

Theory is one thing, but in practice...

It's just more paper-shuffling. Waste of time.

Thank you, everybody, for gathering so quickly.

And a big thank you to Zara for putting the 360 on my radar.

Now, is everybody up to speed on my proposal?

I've explained the broad principles.

Excellent.

Now, if this fails, I'll be the first to put my hands up.

Well, it all sounds very...well, exciting.

It will be. Every workplace has room for improvement.

Statistics show...

Ah, the three kind of lies - lies, damn lies and statistics,

Mark Twain.

..it successfully creates a positive, clear framework.

Howard, isn't this just going to mean even less time

face-to-face with patients?

We're already drowning in paperwork as it is.

Exactly. We are trained healers of the sick, not pen-pushers.

Yeah, the whole point of the 360 is to focus on what we're best at.

Now, start by completing this simple, self-assessment form.

Congratulations.

It'll fizzle out once he busies himself with something else.

Now, following that, you pick three people - a peer,

someone who reports to you, and finally, someone who you report to.

Wow! A whole hierarchy of bureaucracy. Incredible!

They then complete the circle by providing the feedback.

Anonymously, of course.

This is bureaucratic, PC jibber-jabber.

That's exactly what I thought, until I read it.

I understand you all have substantial workloads

and I realise that you are resistant to take on any more,

but in my opinion, I truly believe that this process will be

hugely beneficial to the whole team.

But it relies on one thing, and that is honesty.

Now, are you all with me on this?

I am.

Right, thanks for your support.

I want these filling out by Monday. No excuses.

PHONE RINGS

SHE GASPS

You lying, little...

Right.

HE PANTS

PHONE BEEPS

Suze.

Suze! What's going on?

Oh, like you don't know. You disgust me!

What?

Wasn't enough for you to go and cheat on me

with some slapper again, was it?

Oh, no, you had to go and get her pregnant!

I swear, I have no idea what you're talking about.

-Younger model, is she?

-Who?

-You make me sick!

-Look. Listen to me...

No. You listen to me, because I'm only going to say it once.

Don't call round here, don't even try and contact me again.

-Cos if you do, I'll call the police.

-Suze!

-What? Go! I mean it!

-You can't just kick me out.

-I just have.

-What about my stuff?

What stuff?

My mobile! I need my mobile!

Come on. At least give me that! For work!

Suze!

Suze!

Can't we even talk about this?

PHONE CLATTERS ON GROUND

What the...?

That was not a matter for a doctor's appointment.

Next time you want a re-prescription,

-you go and speak to the receptionist.

-OK.

-Honestly!

-OK.

-Zara. This 360 thing...

-I am not wasting any more energy on that.

Nominate each other, it's bound to be quicker.

No. We've got to pick someone else.

What? As if we haven't got enough on our plates.

-I know.

-That's ridiculous. OK, I think I'll nominate Mrs Tembe.

OK, anyone for an easy ride. I'll take Karen.

-I'll pick you if you pick me!

-Who have you nominated?

No-one! I'm not going to skip along Howard's paper trail.

Up the revolution.

BOTH: Jas.

PC BEEPS

Oh, I'm so sorry, can I help? Do you have an appointment?

I'm not registered here.

Do you want to register?

No! Letherbridge is a dump. I don't live round here!

-(Good).

-What?

-Nothing.

You're just a receptionist, remember? You're here to serve me.

Actually, I've got quite a lot of work to do.

So would you like to see someone, or not?

Well, duh. Why else would I come in?

Sorry, is there a problem?

No. There's no problem.

-You need to register as a temporary patient.

-Why?

Because it's procedure. Name.

Clare.

Clare what?

SHE GROANS

We work in a surgery, not some every day office.

I mean, how am I supposed to nominate someone?

I don't report to anyone, and no-one really reports to me.

-True, but I think...

-It's a complete waste of my time!

I sympathise, Mandy, I really do. But if Howard feels...

Look, if it improves work relationships,

then just give it a chance.

No, well, I mean, you're missing the point. I work independently, so...

No, no, no. You're not getting out of it on those grounds, Marquez.

I mean, doctors are clearly senior to nurses.

-Al!

-Is that right?

Well, yeah. Basically, you have to report to us.

Let's make it simple and you nominate me.

-He's winding you up.

-No, the whole thing is winding me up.

I mean, it's just reinforcing the idea that there is some

kind of hierarchy of importance.

-Because there is!

-No! Because there isn't.

Actually, it's just the opposite.

What? So you're saying that nurses are senior to doctors?

What's going on?

This whole 360 thing is becoming somewhat divisive.

Oh, for crying out loud!

There seems to be an issue with who nominates who

and how that impacts on staff.

Yeah. No-one wants to pick me!

Look! You choose three different colleagues who give some

kind of rounded opinion of what you are like to work with.

-It's as simple as that.

-Yes, but what if...?

No ifs, or buts.

Everyone needs to behave in a grown-up, mature manner.

Or is that too much to ask?

So who's nominating Howard, then?

Oh, my darlings.

How I've missed you.

SHE BREATHES DEEPLY

SHE EXHALES SHARPLY

Clare?

Clare, are you in there?

SHE SNIFFLES

The nurse is ready to see you.

Go away.

Right, I'll give your appointment to somebody who wants it.

Look. Whatever it is, it might help to talk to a nurse about it.

Are you OK?

What do you think?

I'm pregnant.

Right...

do you know how far gone?

Don't need to. I'm late, aren't I?

Well, it could be for lots of reasons. I mean...

It's OK, you know? It's not the end of the world.

Whatever you decide, there'll be people to help you through it.

How old are you, Clare?

16.

And is there anybody you would like me to call?

Your mum, maybe?

-No!

-OK.

-She'd go mental.

-Do you not get on?

She hates me. We row all the time.

Well, what about a friend? Anyone in the family who lives nearby?

Only Mick.

Right. Is he the father?

Why don't you give him a call?

He won't come if I call.

But you do want him here?

Yeah.

I don't know what else to do.

Well, if she wants him here, and he's prepared to come, then...

Give it a go, I suppose?

OK.

-I'll hold the fort.

-Thanks.

PHONE RINGS

Hello?

Hello. Is that Mick?

Yeah. Who's that?

This is Karen Hollins. I'm the receptionist at Campus Surgery.

Ever so sorry to call you out of the blue,

but we've got Clare here, and she's a bit distressed.

Right.

She says that she would like you here, if that's possible?

The Campus?

Yeah, we're down by the...

Yeah, I know. I'll... I'll be there as soon as I can.

Oh, well, that's...

Come on.

Four sugars? Are you sure?

Right! I will let you know when he gets here.

IF he gets here.

He said he was on his way. Sure you're not hungry?

I'll be just out here.

Right. Done. I've nominated Howard.

OK. If he wants to make extra work for us, two can play that game.

Oh!

-Are you all right?

-I'm fine.

You're taking a bit of a risk, aren't you, wearing heels that high?

They're just shoes!

You're the doctor. It's just so soon after your...

I'm well aware of the risk I'm taking. I'm just breaking them in.

Suit yourself. Might not be all you'll break.

Everything all right?

Why does everyone keep asking me that?

Well, you're wearing those shoes.

Yes. I'm wearing a pair of shoes! What's wrong with that?

Well, it's just a bit risky. The heels are so high.

OK. I admit that they're not entirely comfortable yet,

but I just wanted to feel a bit more...

More?

Tall!

There you go. Bye.

Hi. I'm...I'm Mick. Someone called me about Clare.

Oh. Right. Yes. OK. Er, I'll...I'll just...

Is she OK?

She's...yes...she's, um...

Why don't you take a seat and I'll go and tell her you're here.

Won't be two ticks.

He's here.

Who?

-Clare's boyfriend! The father, you know?

-Right.

He's got to be...twice her age. At least.

Really?

Well, I'm not judging or anything, but it's a big gap.

Clare?

Clare, look, I'm really sorry about the text.

Hey! Clare! Stop it!

-Get her out!

-Come on. This way!

In there, you!

What was that all about? I thought you wanted him here?

Are you OK?

What the hell happened there?

Look, I don't know what's gone on between you two,

but something obviously isn't right.

This is a chance to tell me your side.

Look, I'm not judging you, mate, OK? But, well, to be frank,

you look old enough to be her...

-Dad?

-Yeah, he's my dad.

-Oh! I thought...

-What?

-Never mind.

-I haven't seen him since I was baby.

Split up with my mum.

Used to write him letters. Every Christmas.

He never answered, nothing. Mum said he'd died.

And then last week, I hear her on the phone to him.

What, was she organising for you to meet?

No. Tapping him for...

For money. That's what bust me and Clare's mum up.

I mean, things weren't great between us,

but when I lost my job, they got a whole lot worse.

And quickly.

So why the reunion now?

Clare got my number. Don't know how.

I was in the pub last night and my mobile just went.

Must have been a bit of a shock.

Had a good few drinks after. Too many.

That's why I was late to meet her this morning.

That's not the best way to start over.

Story of my life, screwing up.

I could write the book on it.

It might still work out.

You saw her.

I deserved a good thump, but...

Remember, this is a massive shock for her, too.

-Maybe when she's calmed down a bit...

-No.

Better for everyone if I just leave.

Could you give her a message for me?

Yeah. Sure.

I don't know what I expected, really.

Well, do you think you want to try talking to him again?

Thought I'd feel different when I saw him face to face.

But all I felt like doing was smacking him one.

I know that's bad.

It's hardly surprising! You thought he was dead all this time.

No. It's not that, it's the text.

There was no need for it. It was just nasty.

Mick's just left.

He wanted you to know that he had nothing to do with that text.

His girlfriend sent it because she thought he was seeing someone else.

He said he was really sorry.

Whatever.

OK. Well, I've got another patient waiting,

but I'll be free in five, if you, er...

I'd better get going.

Not before you've done a pregnancy test.

Well, you need to know, don't you?

KNOCK ON DOOR

Yes?

Sorry. I wasn't meaning to criticise.

It was just concern.

You know I think you look great in heels.

Perhaps I could...

..beg your forgiveness?

How?

Well... A little foot massage to ease the pain?

SHE TUTS

Very well.

But no promises.

-How's that?

-Mmmm. It's OK.

I can't decide how to fill out these stupid forms,

whether to nominate Karen or Mrs Tembe.

Hmm. It's tricky.

I really need someone to give it to me straight.

Yes.

I'm thinking of nominating Heston.

How does that feel?

SHE MOANS

-Enough!

-Yes, sorry.

I've got patients waiting.

I feel so much better, though. Thank you.

Off you go.

HE WHIMPERS

KNOCK ON DOOR

-Hi.

-Hi. Is now a good time?

-Definitely.

-Good.

It's just about this 360 thing...

Oh.

Well, I was thinking, I've been working here a while now,

so it would make sense for me to take part.

But you're a locum.

Well, does that make my input any less valuable?

No...

Well, I just think it's a wasted opportunity.

I mean, it's obviously going to be a valuable exercise

for the practice, so why miss out on what I have to offer?

I hadn't really thought about it that way.

"Oh would some power the gift to give us

"to see ourselves as others see us".

Robert Burns. Very insightful.

Ah, well, yes, I can see he has a point.

Good.

In that case, I would like to nominate you to give me feedback.

Oh, is that not a good idea?

No. I don't think it is a good idea.

I can't believe that you've even asked me.

Sorry.

Emma, as partners,

we feel that this practice has been spending way too much on locums.

You wanted this post to be temporary.

You turned down a permanent contract.

Things have got complicated.

I think, professionally, and for other reasons,

it's best if you move on.

Are you going back to your mum's? Does she know where you are?

Like she cares.

I'm sure your dad does.

-Yeah, right.

-He turned up, didn't he?

Not for long.

Well, maybe he thought you'd got what you came for?

Anyway, you take care of yourself.

Ooh! Ah! Sweetheart.

Thanks.

Bye.

She going home?

Yeah. Don't think we helped her though, did we?

At least she knows she's not pregnant.

This time.

You said you wanted this.

Sorry, I didn't give it to you earlier.

SHE EXHALES

Howard, look, I really like working here.

Give me the contract and I'll sign it.

-If you're worried about us...

-There is no us.

-No, I know that.

-And I don't want to talk about this any more.

OK, but surely we're mature enough to be professional at work?

I think I'm a good doctor.

I'm not questioning your medical abilities, Emma.

And being here is helping me be closer to Chris.

It's too complicated.

It doesn't have to be. You know I've had a hard time recently.

But if you could just give me the chance

to get back on an even keel, I think this could really work.

Howard, I need stability.

Please.

PHONE RINGS

Hello?

Clare?

'Haven't got enough for the coach back.'

Right. How much do you need?

Eight quid.

No... No problem. Where are you?

Meet me in the park, same place.

OK.

There's something I need to tell you.

I went to see Dave Cartwright on Monday...

at his house.

The police officer who...

Is he that guy that was accused of...?

Why did you go round there?

I'm sorry... I should have told you.

We had a relationship, it was a long time ago, and it wasn't serious.

-What happened?

-Nothing.

Really?

I told him I wasn't interested...

..but he became aggressive.

He tried to...

What?

..force me to...

I was lucky.

I managed to get away.

I was stupid to trust him.

I was even stupider to go there.

I just didn't believe that he was capable...

Have you reported it?

I've done all I can, but it's not going to go any further.

Why didn't you tell me before?

Don't you think I've dumped on you enough?

I didn't want to be any more of a burden.

You're never a burden.

I feel awful.

-You should take some time off.

-No...

Look,

I am only telling you to try and explain why I need some stability.

It just feels like there's been an awful lot going on.

Of course.

PHONE RINGS

-You need to take that.

-It can wait.

-No, it's fine. You're busy.

-It can wait.

Erm... Sorry. Howard Bellamy.

Fail to prepare, prepare to fail.

Howard, the patent is in the bag.

I, for one, am looking forward to a petting session.

Oi!

If you're not going to find out who's doing this, I will.

There's no need. We know who it is.

The truth is sometimes not easy to hear.

Howard, can you translate for me please?

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