Browse content similar to Testing, Testing. Check below for episodes and series from the same categories and more!
Line | From | To | |
---|---|---|---|
I'm going to mess this up. I know I am. | 0:00:26 | 0:00:28 | |
Karen, there's nothing TO mess up. | 0:00:28 | 0:00:30 | |
"Areas of review - patient consultations, protocols, | 0:00:30 | 0:00:32 | |
"working methods..." I haven't had time to swot up on this. | 0:00:32 | 0:00:36 | |
You should not need to swot up. It should be second nature. | 0:00:36 | 0:00:39 | |
Vocational. | 0:00:39 | 0:00:40 | |
What do you think we should do? | 0:00:40 | 0:00:42 | |
She's going to be in and out. It's no biggie. You're getting into a panic over nothing. | 0:00:42 | 0:00:46 | |
What? So you think it's all right? | 0:00:46 | 0:00:47 | |
No, of course I don't, but there's nothing we can do. | 0:00:47 | 0:00:50 | |
So just chill out and play the game. | 0:00:50 | 0:00:52 | |
-Mr Richards? -Yep. | 0:00:52 | 0:00:54 | |
-He doesn't seem bothered that our jobs are on the line. -Don't be daft. | 0:00:54 | 0:00:57 | |
-Yeah, but Zara... -Zara was winding you up. | 0:00:57 | 0:00:59 | |
-Can I help you? -I've got an appointment with Mandy at 12 o'clock. | 0:00:59 | 0:01:02 | |
-Oh, hi, Carl. Another footie match? -Don't ask... | 0:01:02 | 0:01:05 | |
Do you want to take a seat? I'll be with you in a minute. | 0:01:05 | 0:01:08 | |
I shouldn't be included on this. I should be on reception today. | 0:01:08 | 0:01:11 | |
Thank you so much. | 0:01:14 | 0:01:15 | |
Dr Reid! Thanks for coming. Much appreciated. | 0:01:18 | 0:01:21 | |
Oh, it was a beautiful service, Rory, and a lovely eulogy. | 0:01:21 | 0:01:24 | |
Oh, Lord, was it all right, really? | 0:01:24 | 0:01:26 | |
Did you not hear my knees knocking? | 0:01:26 | 0:01:28 | |
No. You did Oona proud. | 0:01:28 | 0:01:30 | |
-Are you the last? -I think so, yeah. | 0:01:30 | 0:01:32 | |
Thank God for that! | 0:01:32 | 0:01:34 | |
No, I don't mean it like that. Just... | 0:01:36 | 0:01:38 | |
I'm exhausted. | 0:01:39 | 0:01:40 | |
Time to get out of here. | 0:01:42 | 0:01:43 | |
So...what's next for you, Rory? | 0:01:44 | 0:01:47 | |
Got an appointment with a black bag and a charity shop. | 0:01:47 | 0:01:51 | |
-It never ends! -Take it slowly - there's no rush. | 0:01:51 | 0:01:54 | |
Best to get it over with. Then I can crack on with life. | 0:01:54 | 0:01:57 | |
Well, you take care of yourself now. | 0:01:57 | 0:02:00 | |
And a huge thanks to you for everything you've done... Did. | 0:02:01 | 0:02:04 | |
In fact, the whole team - you were all wonderful. | 0:02:04 | 0:02:07 | |
Well, I will call in and have a proper catch-up with you soon. | 0:02:07 | 0:02:12 | |
That's very sweet of you, Dr Reid, but I know you're busy. | 0:02:12 | 0:02:15 | |
Well, I will. And it's Emma. | 0:02:15 | 0:02:17 | |
-Bye-bye. -Bye-bye. | 0:02:19 | 0:02:20 | |
HORN BEEPS | 0:02:23 | 0:02:25 | |
Rory! | 0:02:25 | 0:02:26 | |
It's like...a health check for the practice. | 0:02:28 | 0:02:32 | |
Well, think of it as an MOT if you like. | 0:02:32 | 0:02:34 | |
It's a chance for us to review everything that we do | 0:02:34 | 0:02:36 | |
in line with the current protocols - | 0:02:36 | 0:02:38 | |
taking into account patient feedback, of course. | 0:02:38 | 0:02:42 | |
Now, using an outsider will help us focus on everything that's wrong. | 0:02:42 | 0:02:46 | |
I keep hearing about things going wrong. | 0:02:46 | 0:02:50 | |
And I'm sure it will highlight all the strengths of the nursing team. | 0:02:50 | 0:02:54 | |
Now, Karen, any thoughts on progressing forward | 0:02:54 | 0:02:57 | |
from being a HCA? | 0:02:57 | 0:02:58 | |
Mandy, would you like to... | 0:03:01 | 0:03:03 | |
move forward with your career? | 0:03:03 | 0:03:05 | |
I did ask you to wait. | 0:03:07 | 0:03:09 | |
-Mrs Parks! -We said 12 on the dot. | 0:03:09 | 0:03:11 | |
Indeed we did. Thank you very much, Mrs Tembe. | 0:03:11 | 0:03:13 | |
Howard Bellamy, practice manager. | 0:03:13 | 0:03:16 | |
Karen Hollins, HCA. Nurse Marquez. | 0:03:16 | 0:03:19 | |
And Nurse Reid has his own clinic at the moment. | 0:03:19 | 0:03:22 | |
Right. Shall we crack on? | 0:03:22 | 0:03:24 | |
Yes, why not? | 0:03:26 | 0:03:27 | |
Oh, Rory! Didn't you see the car? | 0:03:33 | 0:03:36 | |
-Brings a whole new meaning to "kerb crawling". -HE GROANS | 0:03:36 | 0:03:39 | |
-Where does it hurt? -My arm! | 0:03:39 | 0:03:41 | |
I didn't see the thing coming. | 0:03:41 | 0:03:43 | |
What a stupid, stupid idiot! It's my own fault. | 0:03:43 | 0:03:48 | |
Well, look, look, it's probably best that we get you checked out. | 0:03:48 | 0:03:51 | |
-Come back with me to work. -No, I'm fine, honestly. | 0:03:51 | 0:03:54 | |
Rory, come on. Come back with me to The Mill. | 0:03:54 | 0:03:56 | |
We'll have a cup of tea and check you out. | 0:03:56 | 0:03:59 | |
-All right. -OK, come on. | 0:03:59 | 0:04:01 | |
-All right? -Yeah, yeah. | 0:04:03 | 0:04:04 | |
Mr Bellamy has brought me here today | 0:04:05 | 0:04:07 | |
to assess the state of patient care at The Mill Health Centre. | 0:04:07 | 0:04:10 | |
I have been made aware that there have been issues expressed by patients which need to be addressed. | 0:04:10 | 0:04:15 | |
With reference to the day's timetable, supplied earlier, | 0:04:15 | 0:04:17 | |
we're going to be looking at patient interaction, | 0:04:17 | 0:04:19 | |
support systems for learning, existing protocols et cetera... | 0:04:19 | 0:04:23 | |
-Ah, Mrs, er... -Parks. | 0:04:23 | 0:04:25 | |
Parks. Welcome, welcome. We are delighted to have you here | 0:04:25 | 0:04:27 | |
and look forward to showing the very best that The Mill has to offer. | 0:04:27 | 0:04:31 | |
Oh, I won't shake, thanks. I'm short of sanitiser. | 0:04:31 | 0:04:33 | |
Dr Heston Carter. Partner. | 0:04:33 | 0:04:36 | |
As I was saying, existing protocols et cetera, | 0:04:37 | 0:04:41 | |
particularly making sure that everyone is up to speed. | 0:04:41 | 0:04:45 | |
It's no wonder complaints are received | 0:04:45 | 0:04:46 | |
when devolved responsibilities - | 0:04:46 | 0:04:48 | |
say from doctors to nurses, nurses to HCAs - are not checked. | 0:04:48 | 0:04:52 | |
It feels like a lack of ownership of patient care. | 0:04:52 | 0:04:55 | |
So if I have a chat with a selection of patients, | 0:04:55 | 0:04:57 | |
then we can get going with consultations. | 0:04:57 | 0:05:00 | |
Sounds perfect. | 0:05:00 | 0:05:01 | |
-I was thinking it might be good idea if I pop in on one or two. -Sorry? -Yes, see my team in action. | 0:05:01 | 0:05:06 | |
It's been a while since I've seen the nuts and bolts of the practice. | 0:05:06 | 0:05:08 | |
-Well, if you don't trust me to report my findings... -Well, just the odd consultation. | 0:05:08 | 0:05:12 | |
-Not all day, of course. -Of course. | 0:05:12 | 0:05:15 | |
You still think we've got nothing to worry about? | 0:05:25 | 0:05:28 | |
It's no big deal... | 0:05:28 | 0:05:30 | |
honest! | 0:05:30 | 0:05:31 | |
So, how do you find the services here at The Mill? | 0:05:33 | 0:05:36 | |
-They're all right. -"All right" | 0:05:36 | 0:05:37 | |
as in "fine", or "all right" as in "needs improvement"? | 0:05:37 | 0:05:40 | |
"All right" as in, it's a doctor's. You come in, get seen and go home. | 0:05:40 | 0:05:43 | |
So if you don't mind me asking, what are you here to see the nurse about? | 0:05:43 | 0:05:47 | |
HE SIGHS | 0:05:47 | 0:05:48 | |
Getting my stitches removed. Appendix. | 0:05:48 | 0:05:50 | |
And the level of treatment you've received here? | 0:05:50 | 0:05:53 | |
Look, is this going to take long? Cos I've got to get back to work. | 0:05:53 | 0:05:57 | |
A bit forthright, isn't she? | 0:05:57 | 0:05:59 | |
A damn good trainer, by all accounts. | 0:05:59 | 0:06:01 | |
And whose accounts have you been listening to? | 0:06:01 | 0:06:04 | |
All right? | 0:06:06 | 0:06:08 | |
-Yeah. -Oh, there's something on your desk. -What? | 0:06:08 | 0:06:10 | |
PRINTER WHIRRS | 0:06:51 | 0:06:53 | |
OK, if you just take a little breath in for me. That's it. | 0:06:59 | 0:07:03 | |
All right. | 0:07:03 | 0:07:04 | |
You should feel a slight tug but nothing too uncomfortable. | 0:07:04 | 0:07:07 | |
Car's due its service soon - I'll have to book it in. | 0:07:11 | 0:07:14 | |
Yeah, yeah, bring it down. I'll sort it out. | 0:07:14 | 0:07:18 | |
Right. Perfect. | 0:07:18 | 0:07:20 | |
Done a good job there - not much of a scar. | 0:07:20 | 0:07:23 | |
Foreign hospitals have advanced a lot, haven't they? | 0:07:23 | 0:07:25 | |
Yeah. They're not cheap if you don't have insurance. | 0:07:25 | 0:07:28 | |
-Foreign? -It burst on my honeymoon. | 0:07:28 | 0:07:30 | |
Oh, nightmare. | 0:07:30 | 0:07:32 | |
Weren't that much fun, no. | 0:07:32 | 0:07:33 | |
Ended up having to stay on another week. Work weren't too impressed! | 0:07:33 | 0:07:36 | |
-That's awful. -Yeah. | 0:07:36 | 0:07:38 | |
Are we done? | 0:07:38 | 0:07:40 | |
Yeah. Right. If you experience any pain or tenderness, | 0:07:40 | 0:07:43 | |
you need to come and see us. | 0:07:43 | 0:07:45 | |
You mentioned the last time you were here was back in June, | 0:07:45 | 0:07:48 | |
presenting with groin pain. | 0:07:48 | 0:07:50 | |
Yeah. Where I'd been booted in the, er... | 0:07:50 | 0:07:52 | |
The ollies by my mate in Sunday League. | 0:07:52 | 0:07:54 | |
Also noted by Nurse Marquez that you experienced abdomen pain. | 0:07:54 | 0:07:57 | |
Yeah, I thought he'd kicked 'em right up there. | 0:07:57 | 0:08:00 | |
The same kind of pain you experienced on your honeymoon? | 0:08:00 | 0:08:03 | |
Similar, I suppose. | 0:08:03 | 0:08:04 | |
Yeah, and I remember after I dressed the cut, | 0:08:04 | 0:08:07 | |
I suggested if the pain continued, | 0:08:07 | 0:08:09 | |
you needed to come back and see a doctor. | 0:08:09 | 0:08:11 | |
-Isn't that right? -Yeah. Yeah. | 0:08:11 | 0:08:13 | |
-And you didn't? -No, I hate the doctor's. | 0:08:13 | 0:08:16 | |
Only came after the footie cos the missus wanted to check | 0:08:16 | 0:08:19 | |
I wasn't damaged goods before the wedding. | 0:08:19 | 0:08:22 | |
Anyways, I'd better get off, back to work. | 0:08:22 | 0:08:25 | |
Give us a bell about the car. | 0:08:25 | 0:08:27 | |
Yeah, yeah, I will. | 0:08:27 | 0:08:28 | |
Well done. Nice wound attendance. | 0:08:28 | 0:08:31 | |
Right. Well, I'll leave you to it. | 0:08:34 | 0:08:36 | |
Hey. Have you met Nursezilla yet? | 0:08:40 | 0:08:43 | |
-Who? -The development woman. She's causing riots. | 0:08:43 | 0:08:46 | |
I tell you, it's like seeing Daniel walk into the lion's den | 0:08:46 | 0:08:49 | |
watching Karen go in there. | 0:08:49 | 0:08:51 | |
Daniel? | 0:08:51 | 0:08:52 | |
Yeah, Daniel. Not Daniel as in Daniel, | 0:08:52 | 0:08:55 | |
but Daniel from the Bible - the fabled Daniel. | 0:08:55 | 0:08:58 | |
I'm talking about Karen. | 0:08:58 | 0:09:00 | |
Oh, is there enough in there for another cup? | 0:09:01 | 0:09:04 | |
-Why don't you take this? -Oh, great. Thanks. | 0:09:04 | 0:09:06 | |
Actually, Emma, do you have a minute? | 0:09:06 | 0:09:08 | |
No, I've got to sort Rory O'Connell out. | 0:09:08 | 0:09:10 | |
He walked in front of a car at his mother's funeral. | 0:09:10 | 0:09:13 | |
-Really? -Yeah. Poor fella. He's had a tough six months. | 0:09:13 | 0:09:15 | |
-But maybe later. -Yeah, sure. | 0:09:15 | 0:09:18 | |
Lovely to see you. Bye! | 0:09:21 | 0:09:23 | |
Are you going to change that blue paper? | 0:09:27 | 0:09:30 | |
Oh, yeah, I would normally. | 0:09:30 | 0:09:31 | |
I just thought you wanted to say something to me... Right, yeah. | 0:09:31 | 0:09:34 | |
Standard consult - nothing too taxing. | 0:09:34 | 0:09:37 | |
No, she's a... She's a regular to, er... | 0:09:37 | 0:09:40 | |
We have to test her sugars. Lovely lady. | 0:09:40 | 0:09:43 | |
You seem to know a lot about her. | 0:09:43 | 0:09:45 | |
Er, well, you know, er, | 0:09:45 | 0:09:48 | |
we like to form a bond with our, er, | 0:09:48 | 0:09:52 | |
multiple service users. | 0:09:52 | 0:09:55 | |
Some of that chat bordering on gossip, I thought. | 0:09:55 | 0:09:58 | |
Gossip? No. | 0:09:58 | 0:10:00 | |
No, it was just passing time with a lonely old lady | 0:10:00 | 0:10:03 | |
who probably doesn't have much contact with people. | 0:10:03 | 0:10:06 | |
-But there's a difference between compassion and nosiness. -Ooh. Er... | 0:10:06 | 0:10:09 | |
Sorry, butterfingers. | 0:10:11 | 0:10:13 | |
Still, you are fairly new to this. | 0:10:13 | 0:10:15 | |
Maybe you should take a leaf out of the more experienced staff's books. | 0:10:15 | 0:10:19 | |
I mean, there must be some qualities in your colleagues you aspire to. | 0:10:19 | 0:10:22 | |
Of course, there must be some qualities you don't. | 0:10:22 | 0:10:25 | |
That's feeling better already. | 0:10:29 | 0:10:30 | |
At least it's not broken. I reckon that's a pulled muscle. | 0:10:30 | 0:10:34 | |
Maybe lay off the house-clearing for a couple of days. | 0:10:35 | 0:10:38 | |
Sorry. | 0:10:38 | 0:10:40 | |
I feel such a fool, I really do. | 0:10:40 | 0:10:43 | |
Don't be silly. You've had a traumatic time. | 0:10:43 | 0:10:47 | |
Right, let's get your blood pressure checked. | 0:10:47 | 0:10:49 | |
Should have got a buy one, get one free on funerals. | 0:10:49 | 0:10:52 | |
First Dad, then Mum. | 0:10:54 | 0:10:57 | |
Still...all over now. | 0:10:57 | 0:11:00 | |
Well, with all the time you've devoted to their care, | 0:11:00 | 0:11:03 | |
when was the last time you had a proper health check-up? | 0:11:03 | 0:11:06 | |
When have I had time? | 0:11:06 | 0:11:07 | |
Your blood pressure's a bit high. | 0:11:09 | 0:11:12 | |
How were you feeling earlier? | 0:11:12 | 0:11:15 | |
A little light-headed, maybe, but that's because I hadn't eaten. | 0:11:15 | 0:11:18 | |
Did you see those sandwiches? | 0:11:18 | 0:11:20 | |
Well, that's probably it. | 0:11:20 | 0:11:22 | |
But look, since you're here, why don't we give you the once-over? | 0:11:22 | 0:11:25 | |
No! I'm fit as a flea. | 0:11:25 | 0:11:27 | |
-KNOCK AT DOOR -Come in. | 0:11:27 | 0:11:30 | |
I'm so sorry to interrupt, Dr Reid, | 0:11:30 | 0:11:32 | |
but your first patient has been waiting for quite some time now. | 0:11:32 | 0:11:35 | |
Oh, of course. Mrs Tembe, could you ask one of the nurses | 0:11:35 | 0:11:38 | |
to see Rory for me? I need a blood test. | 0:11:38 | 0:11:40 | |
-Blood? -Indulge me. | 0:11:44 | 0:11:46 | |
Your mother would never forgive me if I didn't look after her boy! | 0:11:46 | 0:11:49 | |
This isn't supportive development. | 0:11:51 | 0:11:53 | |
You know, there's only so much lip biting I can do | 0:11:53 | 0:11:55 | |
before I draw blood - and I don't mean mine. | 0:11:55 | 0:11:57 | |
Howard has to be seen to be addressing patient concerns - | 0:11:57 | 0:12:01 | |
I'm sure that's all it is. | 0:12:01 | 0:12:03 | |
-KAREN GRUMBLES -That woman! | 0:12:03 | 0:12:06 | |
How does it make me feel | 0:12:06 | 0:12:07 | |
to be on the lowest rung of the ladder at my age? | 0:12:07 | 0:12:11 | |
Oh, how did that come out?! | 0:12:11 | 0:12:13 | |
Oh...when I was asked to speak frankly about colleagues. | 0:12:13 | 0:12:16 | |
-About your colleagues? -What did you say? | 0:12:16 | 0:12:18 | |
I can't remember, but I did not call you a whippersnapper, Mand - | 0:12:18 | 0:12:22 | |
-that was her word. -See, Heston? | 0:12:22 | 0:12:24 | |
You think there's nothing sinister behind this? | 0:12:24 | 0:12:27 | |
Does Howard want us out? | 0:12:27 | 0:12:29 | |
I think you're blowing it out of all proportion. | 0:12:29 | 0:12:31 | |
Ah, well, that's just about the right response, | 0:12:31 | 0:12:33 | |
according to whatsherface - typical lack of support from doctors. | 0:12:33 | 0:12:37 | |
-Excuse me? -You want to hear what she says about YOU. | 0:12:37 | 0:12:40 | |
"Doctors offering no support or training to the nurses, | 0:12:40 | 0:12:43 | |
"leading to system failure and poor patient care." | 0:12:43 | 0:12:47 | |
-She may have a point. -She hasn't even seen our work. | 0:12:47 | 0:12:50 | |
Well, maybe some of her annoying ways are a simple ploy | 0:12:50 | 0:12:53 | |
-to flush out our problems. -Or make them worse. | 0:12:53 | 0:12:55 | |
-Is there anything else? -Well, isn't that enough? | 0:12:57 | 0:12:59 | |
Ridiculous! | 0:13:02 | 0:13:03 | |
Are you complaining about the lunatic? | 0:13:08 | 0:13:10 | |
-Sorry? -This creature that's been lurking about today. | 0:13:10 | 0:13:14 | |
The development woman. She's got everyone in an absolute state. | 0:13:14 | 0:13:18 | |
It's marvellous! | 0:13:18 | 0:13:19 | |
-Oh... -So what's she done to you? | 0:13:19 | 0:13:21 | |
-Er, nothing. -Mind you, it's quite good to ruffle a few feathers - | 0:13:21 | 0:13:24 | |
keeps everyone on their toes and keeps Howard busy! | 0:13:24 | 0:13:28 | |
Maybe I'll come back later. It's...not important. | 0:13:28 | 0:13:31 | |
Suit yourself. | 0:13:32 | 0:13:34 | |
If she's stepped foot on a proper ward | 0:13:34 | 0:13:36 | |
or worked in a practice full-time, then I'm Shirley Temple. | 0:13:36 | 0:13:39 | |
Oh, is that right, Shirley? | 0:13:39 | 0:13:41 | |
Has it been properly sterilised? | 0:13:42 | 0:13:43 | |
Yes, of course, according to current protocols. | 0:13:43 | 0:13:46 | |
-Seems OK. -Thank you! | 0:13:53 | 0:13:55 | |
But those - they'll have to come off. | 0:13:55 | 0:13:57 | |
But that's ridiculous - they're my rings. | 0:13:59 | 0:14:02 | |
I mean, they're covered most of the time. | 0:14:02 | 0:14:04 | |
No jewellery, in line with current infection control policy. | 0:14:04 | 0:14:07 | |
And that necklace - that's going to have to come off, too. | 0:14:07 | 0:14:10 | |
There have been complaints. | 0:14:10 | 0:14:11 | |
Well, that's off the website - | 0:14:11 | 0:14:13 | |
-stupid petty complaints. -Just a bit of charm, mate, that's all. | 0:14:13 | 0:14:16 | |
She'll be eating out of the palm of my hand. | 0:14:16 | 0:14:18 | |
-Everything all right? -SHE GASPS | 0:14:21 | 0:14:23 | |
Wonderful. | 0:14:23 | 0:14:25 | |
Shouldn't you two be in there? | 0:14:25 | 0:14:26 | |
Yeah, just going in now. | 0:14:26 | 0:14:28 | |
..demonstrate effective hand-cleansing techniques and... | 0:14:28 | 0:14:32 | |
Ah, Nurse Reid, I've been waiting to see you. | 0:14:32 | 0:14:34 | |
Sorry, I've, er... I've been with patients. | 0:14:34 | 0:14:36 | |
Oh, don't keep me in suspense. What other outcomes will I have learned? | 0:14:36 | 0:14:40 | |
Is it going to be much longer? | 0:14:46 | 0:14:48 | |
No, it should not be long, I'm sure. | 0:14:48 | 0:14:50 | |
You do know I buried my mother this morning? | 0:14:51 | 0:14:54 | |
Oh, I... Well, I am very sorry to hear that. | 0:14:54 | 0:14:58 | |
I don't think you are. And these seats need cushions. | 0:14:58 | 0:15:02 | |
Hey-hey-hey! No. | 0:15:08 | 0:15:09 | |
No. You are not allowed to drink in here! | 0:15:09 | 0:15:11 | |
I will give it you back when you leave. | 0:15:11 | 0:15:13 | |
Mrs Tembe, | 0:15:13 | 0:15:15 | |
could you sort out a referral at St Phil's for me, please? | 0:15:15 | 0:15:18 | |
Ah, yes, of course. | 0:15:18 | 0:15:20 | |
But, er, first, you need to sort out Mr O'Connell. | 0:15:20 | 0:15:22 | |
Rory, that isn't going to help anything. | 0:15:25 | 0:15:28 | |
This is how it all started with my dad. | 0:15:29 | 0:15:31 | |
High blood pressure. Heart attack. Coronary bypass. | 0:15:31 | 0:15:34 | |
OK. Look, hang on a moment and I'll go and find out what's happening. | 0:15:34 | 0:15:38 | |
KNOCK AT DOOR | 0:15:41 | 0:15:42 | |
Excuse the interruption, | 0:15:42 | 0:15:44 | |
but I had ordered some blood tests for a patient of mine a while ago. | 0:15:44 | 0:15:47 | |
Sorry, Dr Reid, we've been caught up in training. | 0:15:47 | 0:15:50 | |
Right, well, he's getting rather anxious | 0:15:50 | 0:15:52 | |
so could somebody see him now, please? | 0:15:52 | 0:15:55 | |
Well, as we haven't seen Nurse Reid in action, | 0:15:55 | 0:15:58 | |
why don't we take advantage? | 0:15:58 | 0:15:59 | |
Absolutely. Right, I'll go and get him. | 0:15:59 | 0:16:02 | |
Well, if your BP was a little high, we should be able to detect | 0:16:32 | 0:16:35 | |
any underlying causes, if there is any, | 0:16:35 | 0:16:37 | |
and help you get back to normal. | 0:16:37 | 0:16:39 | |
So, what brings Mr O'Connell here today? | 0:16:39 | 0:16:42 | |
An incident with a car. | 0:16:42 | 0:16:43 | |
I was distracted. | 0:16:43 | 0:16:45 | |
He's got raised BP and we're checking bloods. | 0:16:45 | 0:16:50 | |
Emma thinks it's something more sinister, I'm sure. | 0:16:50 | 0:16:53 | |
-Emma? -Dr Reid. | 0:16:53 | 0:16:55 | |
It's probably something and nothing. | 0:16:55 | 0:16:57 | |
All right? At times like these, your body does strange things. | 0:16:57 | 0:17:00 | |
But whatever it is, | 0:17:00 | 0:17:02 | |
we'll get it sorted. | 0:17:02 | 0:17:03 | |
So what's your next move? | 0:17:03 | 0:17:05 | |
Report back to Dr Reid as requested. | 0:17:05 | 0:17:07 | |
And I would recommend dietary care, | 0:17:07 | 0:17:10 | |
with a follow-up appointment to check the results. | 0:17:10 | 0:17:13 | |
OK. Thanks, Nurse Reid. | 0:17:13 | 0:17:14 | |
Anything else, Mr O'Connell? | 0:17:15 | 0:17:17 | |
HE SOBS | 0:17:17 | 0:17:19 | |
Hey! Hey, mate, it's all right. | 0:17:19 | 0:17:22 | |
It was his mum's funeral today. | 0:17:24 | 0:17:27 | |
Reception deals with follow-up appointments? Yes? | 0:17:27 | 0:17:30 | |
-I know it's hard, mate. -How did you feel when you lost your dad? | 0:17:30 | 0:17:33 | |
Well... | 0:17:36 | 0:17:37 | |
I wanted the pain gone. | 0:17:37 | 0:17:39 | |
I prayed that Mum would go - | 0:17:39 | 0:17:41 | |
she could join him... | 0:17:41 | 0:17:43 | |
And then I felt selfish. | 0:17:45 | 0:17:47 | |
Well, it's different for everyone. | 0:17:47 | 0:17:49 | |
And now I'm ill for thinking it. | 0:17:49 | 0:17:51 | |
Look, we don't even know if there's anything wrong yet. | 0:17:52 | 0:17:55 | |
Sometimes grief - it makes us do odd things. | 0:17:55 | 0:17:59 | |
Like walk in front of a car? | 0:17:59 | 0:18:01 | |
I don't think so. | 0:18:02 | 0:18:03 | |
Rory! Hang on a minute, mate. | 0:18:07 | 0:18:09 | |
Well done. Another satisfied customer | 0:18:12 | 0:18:15 | |
just within the standard acceptable consultation time... | 0:18:15 | 0:18:18 | |
Yeah. Look, I just... | 0:18:18 | 0:18:19 | |
I'm a bit concerned about his welfare - that's all. | 0:18:19 | 0:18:21 | |
I'd say there's little more you can do in this instance. | 0:18:21 | 0:18:24 | |
For crying out loud! His mum's just died. | 0:18:25 | 0:18:28 | |
And time's a great healer for grief. | 0:18:28 | 0:18:30 | |
My fault. It should be 20mg once a day. | 0:18:32 | 0:18:34 | |
Pretty standard for those antidepressants. | 0:18:34 | 0:18:37 | |
I'm so sorry. | 0:18:37 | 0:18:38 | |
Well, you are going to be if you don't buck your ideas up. | 0:18:38 | 0:18:41 | |
Is something wrong? It's clearly affecting your work. | 0:18:41 | 0:18:45 | |
Can I show you something? | 0:18:47 | 0:18:48 | |
All right. | 0:18:49 | 0:18:50 | |
You are unbelievable! | 0:18:54 | 0:18:55 | |
This guy is dealing with one of the toughest times of his life | 0:18:55 | 0:18:59 | |
and you dismissed him. | 0:18:59 | 0:19:01 | |
Where's your compassion? | 0:19:01 | 0:19:03 | |
There was nothing more to be done for him at this point. | 0:19:03 | 0:19:05 | |
Besides, I've seen his type before - self-absorbed. | 0:19:05 | 0:19:08 | |
I didn't believe that you could possibly be this witch | 0:19:08 | 0:19:10 | |
the others were saying you were, right? But clearly, I was wrong. | 0:19:10 | 0:19:14 | |
I shall, of course, | 0:19:14 | 0:19:15 | |
be reporting your deplorable behaviour to Mr Bellamy. | 0:19:15 | 0:19:17 | |
Well, go on, then! | 0:19:17 | 0:19:18 | |
And if Mr Bellamy backs you, he can have my resignation right now. | 0:19:18 | 0:19:23 | |
-HOWARD: -I heard that. | 0:19:23 | 0:19:24 | |
I have never been spoken to like this in my life. | 0:19:24 | 0:19:27 | |
Well, you should get out more. | 0:19:27 | 0:19:28 | |
My office. Now. | 0:19:28 | 0:19:30 | |
-What's going on? -Her. | 0:19:46 | 0:19:49 | |
Why? What's happened? | 0:19:49 | 0:19:50 | |
She hasn't got a compassionate bone in her body. | 0:19:50 | 0:19:53 | |
Rory's not in a good place, right? | 0:19:53 | 0:19:55 | |
And she wouldn't even give him the time of day. | 0:19:55 | 0:19:58 | |
I tried to talk to him, it got a little personal and then | 0:19:58 | 0:20:01 | |
she gave him some mechanical answers and he walked off. | 0:20:01 | 0:20:04 | |
-Well, where is he now? -I don't know. | 0:20:04 | 0:20:05 | |
But he is really not in a good state. | 0:20:05 | 0:20:08 | |
Mum, was it definitely an accident, him walking in front of that car? | 0:20:09 | 0:20:13 | |
-HOWARD: -Nurse Reid! | 0:20:13 | 0:20:15 | |
Leave it with me. | 0:20:15 | 0:20:16 | |
What kind of small-minded idiot would send such a pile of...rubbish? | 0:20:20 | 0:20:25 | |
Probably the same person who sent this. | 0:20:25 | 0:20:27 | |
Wow! | 0:20:29 | 0:20:30 | |
Well, if you want my advice, | 0:20:30 | 0:20:32 | |
you need to send a sharply worded response. That'd soon scare 'em off. | 0:20:32 | 0:20:36 | |
You think I should engage with this...nutter? | 0:20:36 | 0:20:39 | |
Once, with a patient of mine, | 0:20:40 | 0:20:41 | |
he mistook my professional care for kindness. | 0:20:41 | 0:20:44 | |
There were cards and flowers, and other... | 0:20:44 | 0:20:46 | |
unsavoury items, outlandish declarations of intent on a website. | 0:20:46 | 0:20:49 | |
All very freakish. | 0:20:49 | 0:20:51 | |
Leading to a short, sharp and humiliating - for him - | 0:20:51 | 0:20:54 | |
denouncement in front of his colleagues. | 0:20:54 | 0:20:56 | |
-Right... -So, what are you waiting for? Get typing. | 0:20:56 | 0:21:00 | |
Things here are far worse than I could ever have imagined. | 0:21:03 | 0:21:06 | |
Truculence, aggressiveness, poor patient care. | 0:21:06 | 0:21:10 | |
I recommend a wholesale change of nursing staff | 0:21:10 | 0:21:14 | |
if you are ever to regain patient confidence. | 0:21:14 | 0:21:16 | |
I have never heard of a divide-and-rule system of training. | 0:21:16 | 0:21:21 | |
Strengths and weaknesses of other staff members, my eye. | 0:21:21 | 0:21:24 | |
I'd like to know what your colleagues say about YOU. | 0:21:24 | 0:21:27 | |
See? Their attitude speaks volumes. | 0:21:27 | 0:21:30 | |
The objective of today is to review and consolidate | 0:21:30 | 0:21:33 | |
best working practice and latest protocols. | 0:21:33 | 0:21:36 | |
Correct? | 0:21:36 | 0:21:37 | |
And identify weaknesses and act upon them. | 0:21:37 | 0:21:40 | |
Chris, how do you feel about that? | 0:21:40 | 0:21:42 | |
Well, I think it's been useful in all respects. | 0:21:43 | 0:21:45 | |
I have indeed identified huge gaps in knowledge | 0:21:45 | 0:21:49 | |
and gaps in the ability to demonstrate understanding | 0:21:49 | 0:21:52 | |
of primary patient care needs. | 0:21:52 | 0:21:54 | |
-Well, the day really has been a nightmare. -Thank you. | 0:21:54 | 0:21:58 | |
Oh, I wasn't talking about these. | 0:21:58 | 0:22:01 | |
You've been divisive and patronising, | 0:22:01 | 0:22:03 | |
and insistent on undermining the excellent work of these nurses. | 0:22:03 | 0:22:06 | |
-Me?! -Well, thank you for your insight. | 0:22:07 | 0:22:09 | |
I think we'll leave it there for today. | 0:22:09 | 0:22:11 | |
I apologise for putting you through this ridiculous farce today. | 0:22:11 | 0:22:15 | |
Ridiculous? Do you know who I am? | 0:22:15 | 0:22:17 | |
You really want me to answer that? | 0:22:17 | 0:22:20 | |
What kind of outfit are you running here? | 0:22:20 | 0:22:22 | |
-You'll have my invoice by return. -Lovely! | 0:22:22 | 0:22:25 | |
Rory! | 0:22:35 | 0:22:36 | |
I've been to your house... | 0:22:37 | 0:22:39 | |
Ta-dah! | 0:22:39 | 0:22:41 | |
-I've been worried sick! -Why? | 0:22:41 | 0:22:42 | |
Because of the accident this morning. | 0:22:44 | 0:22:47 | |
I might as well be dead. | 0:22:47 | 0:22:48 | |
Don't be daft. | 0:22:49 | 0:22:51 | |
Illness is my punishment. | 0:22:51 | 0:22:53 | |
For what? | 0:22:53 | 0:22:55 | |
For relief. | 0:22:55 | 0:22:57 | |
Relief that they've gone. | 0:22:57 | 0:22:59 | |
-Did you see her face? -Sanitise that! | 0:23:05 | 0:23:08 | |
Suppose I should thank you, really, Chris. | 0:23:08 | 0:23:11 | |
What for? | 0:23:11 | 0:23:13 | |
All charm, was it?! What a crock! | 0:23:13 | 0:23:16 | |
-I am so glad I lost my cool! -Thank you. | 0:23:16 | 0:23:19 | |
KNOCK AT DOOR | 0:23:19 | 0:23:21 | |
Oh, Howard, we really appreciate your support, you know. | 0:23:21 | 0:23:25 | |
You really had us going in there. | 0:23:25 | 0:23:26 | |
I thought you were going to give us a right mouthful. | 0:23:26 | 0:23:29 | |
Yes, well, Mrs Parks' visit hasn't shaken my faith in training. | 0:23:29 | 0:23:33 | |
I agree she was rather a bad apple. | 0:23:33 | 0:23:36 | |
But the website has raised issues that still need addressing. | 0:23:36 | 0:23:40 | |
So I have enrolled you all on a course for tomorrow - | 0:23:40 | 0:23:42 | |
-a proper course. -What? | 0:23:42 | 0:23:44 | |
Who's going to look after the patients? | 0:23:45 | 0:23:47 | |
It's all sorted - agency nurses are lined up. Enjoy your day. | 0:23:47 | 0:23:52 | |
"He's a good boy but it's all too much for him." | 0:24:00 | 0:24:03 | |
That's what she said. | 0:24:03 | 0:24:05 | |
-Who? -Your mum, the last time I saw her. | 0:24:05 | 0:24:08 | |
She loved you. | 0:24:10 | 0:24:12 | |
And she knew what a sacrifice you were making. | 0:24:12 | 0:24:14 | |
And I know that you loved her - and your dad. | 0:24:15 | 0:24:18 | |
I saw it. | 0:24:20 | 0:24:21 | |
But what I don't know is anyone who hasn't felt relief | 0:24:23 | 0:24:27 | |
when the suffering is over. | 0:24:27 | 0:24:28 | |
But to want them gone, | 0:24:30 | 0:24:33 | |
pray for it to be over... | 0:24:33 | 0:24:34 | |
-Another. -No. | 0:24:36 | 0:24:39 | |
Rory, it isn't helping. | 0:24:39 | 0:24:41 | |
Numbs the guilt. | 0:24:41 | 0:24:42 | |
Is that why you think you're ill? | 0:24:43 | 0:24:46 | |
You think this is karma? | 0:24:46 | 0:24:49 | |
-Explains a lot. -Oh. I see. | 0:24:49 | 0:24:53 | |
Nothing to do with finding solace in a glass full of Scotch? | 0:24:53 | 0:24:56 | |
And what happens when the test results come back | 0:25:00 | 0:25:02 | |
and they say you need to lay off the drink? | 0:25:02 | 0:25:04 | |
You've had a tough time. | 0:25:10 | 0:25:13 | |
But no-one is going to begrudge you having a life. | 0:25:13 | 0:25:16 | |
I guess you're right. | 0:25:22 | 0:25:23 | |
I do miss them, though. | 0:25:24 | 0:25:26 | |
I know. | 0:25:28 | 0:25:30 | |
But this is your time now. | 0:25:30 | 0:25:32 | |
So... | 0:25:34 | 0:25:35 | |
panic over? | 0:25:35 | 0:25:37 | |
What panic? | 0:25:40 | 0:25:41 | |
SHE CHUCKLES | 0:25:41 | 0:25:43 | |
What do you think? | 0:25:48 | 0:25:50 | |
Maybe change "twisted way of getting off" to "perverse satisfaction". | 0:25:50 | 0:25:56 | |
Oh and change "little". | 0:25:56 | 0:25:57 | |
What to? | 0:25:57 | 0:25:59 | |
How about "diminutive"? | 0:25:59 | 0:26:00 | |
Yeah. That just about hits the mark. | 0:26:00 | 0:26:05 | |
Do you really think this is a good idea? | 0:26:05 | 0:26:07 | |
You've got to be assertive. | 0:26:07 | 0:26:09 | |
You don't want idiots walking all over you, do you? | 0:26:09 | 0:26:11 | |
-No, of course not. -Right. So send it out into the ether. | 0:26:11 | 0:26:15 | |
Show the little no-mark you mean business. | 0:26:15 | 0:26:17 | |
-COMPUTER CHIMES -Better? | 0:26:20 | 0:26:22 | |
Yeah. | 0:26:24 | 0:26:25 | |
SHE SIGHS | 0:26:35 | 0:26:37 | |
How about a few after-work bevvies? | 0:26:40 | 0:26:42 | |
I am a stu... Well, mature student. | 0:26:42 | 0:26:44 | |
-Obviously not THAT mature. -It's like Blue Peter. | 0:26:44 | 0:26:47 | |
No, no, no, it's Friday. I wrote it in my diary. | 0:26:47 | 0:26:50 | |
If they are not being insulting or projectile vomiting, | 0:26:50 | 0:26:53 | |
they are smoking everywhere. | 0:26:53 | 0:26:55 | |
-KAREN YELLS -Oh, I was dead gentle with you then. | 0:26:55 | 0:26:59 | |
I worked so hard to get here! | 0:26:59 | 0:27:02 | |
Subtitles by Red Bee Media Ltd | 0:27:23 | 0:27:26 |