Risk Management Doctors


Risk Management

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Transcript


LineFromTo

Yeah, sorry. I'm on my way.

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Yeah, just running a few minutes late.

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OK. Bye.

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ENGINE REVS

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Sam? What's going on?

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Nothing's going on.

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-It didn't look like nothing! What the hell was he doing?

-Nothing!

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I saw you!

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If something's going on, you need to tell me.

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Sam! Sam!

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Well, er, thank you all for coming in early today.

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Daniel sends his apologies. What's all this about?

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We had a serious incident yesterday evening,

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while Dr Haskey was on duty.

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I think that it is important that we review our security procedures.

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When you say serious...?

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Erm, last night, a patient came in - drug addict,

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desperate for drugs.

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-I mean, in the end, I managed to distract him.

-How?

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Mints. Although he thought they were something far more potent.

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-That calmed him down?

-He was, he was wired.

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He'd already grabbed a hold of Valerie Pitman.

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-He got violent?

-Yeah.

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I had no choice, I had to take him down.

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Valerie said another patient helped you. Wasn't it Patrick?

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Yeah, Patrick was there. Patrick helped.

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And then, we called the police and they took him away.

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You handled a very difficult situation

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with great judgement, Dr Haskey.

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Yeah, yeah, well done, mate. Glad you're OK.

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Oh, I'm sure in the circumstances,

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we would have all handled it just as well as I did.

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Right, well, we should talk about...

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It has, however, brought up some serious concerns I've got.

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-Yeah, of course...

-I've been taking notes on my evening patients.

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-Can we just...?

-If you can bear with me,

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this report is quite lengthy.

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Part one, the danger...

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-Yeah, right. OK, bye.

-Sam?

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-Why aren't you ready for school?

-I don't feel well.

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-What was all that about?

-I feel sick.

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He had his arms around you.

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I don't want to talk about it!

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-Well, you're going to have to.

-I don't!

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You're not my mum, all right? Just back off.

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-HE GROANS

-Are you OK?

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-Is your chest tight?

-I'm fine.

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Right, we're going to the doctors, now!

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And there we have it.

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You are going to hit a wall of problems with these extended hours.

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We always expected teething problems.

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Teething problems? And if he'd had a knife last night?

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-Staff safety is paramount!

-Of course.

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And we have to move with the times,

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and meet the demands of the wider community.

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Which means making our services available for longer.

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Really? Regardless of the risk?

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That is what we are here to discuss, Dr Haskey.

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Discussing it is one thing.

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Actually doing something about it appears to be something

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completely different, doesn't it?

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OK, let's just calm this down a little bit, shall we?

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-I think Haskey's making an important point here.

-Thank you!

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Maybe we should look at some realistic solutions to this problem.

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Could we ask Rob for some advice

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about how to make the front desk role safer?

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We could install an emergency alarm under the counter.

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Other surgeries use them.

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They've got those glass partitions at King's Green.

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They might not be practical here, but we could look into it?

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-See if it's a goer.

-I've got an idea.

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How about we round up all the local hoodlums, give them

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baseball bats, knuckle-dusters, they'll act like bouncers!

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You are completely missing the point!

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OK, what's the point?

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The point is we should not be offering extended hours

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in the first place, particularly not on a shoestring budget!

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That decision has already been made, Dr Haskey!

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He actually grabbed you? You should have just kicked him in the...

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Well, we haven't all done self-defence classes!

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-HE PANTS Mel!

-Sam needs help.

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It's OK, Valerie, I've got this. Come through.

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We need to take a good look at our use of time,

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before we start handing out more of it.

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I think we are getting sidetracked.

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No, no, I'm the one who gets sidetracked!

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How many time-wasters do you get a day?

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This is not what we are here to discuss.

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I've done the last two evening rotas and you know what I've encountered?

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Blocked noses, colds, sore eyes, hangovers.

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Do you know, I even handed out a prescription for paracetamol!

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-I get your point, Al, but...

-Ah!

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24/7 appointments, it sounds really buzzy and really cool.

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-It's hardly 24/7.

-You know what it means?

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It means more time-wasters getting in the way of people

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who really need our help.

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We need to sort out the wheat from the chaff. Filter.

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Look, I agree that we should be careful of asking

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already overworked doctors to be even more overworked,

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-but it's hardly that simple.

-Hmm.

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A consultation can seem pointless initially,

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-but then you could spot something.

-Yeah, mental health issues.

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Yeah, underlying condition that was missed.

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-That's the odd exception!

-It's more than that.

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-Definitely.

-Fine.

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You got a percentage on that you can give me, hmm?

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And what about the patients waiting to be seen

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while this meeting over-runs?

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Government policy on extended hours is not up for discussion.

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However...

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..I do agree that streamlining the appointment system

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may weed out unnecessary consultations.

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And it may help.

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And with your unique ability for innovative solutions,

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Dr Haskey, I can think of no better person for the job.

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Agreed? Excellent.

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Well, I will write up everything that we have discussed,

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but I think we should bring this meeting to a close.

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Valerie was lucky to have you here.

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Thank you.

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HE WHEEZES

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It's a bit fast. I'm going to check your blood pressure too.

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It feels like my heart's going super-fast.

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What do you reckon brought this on?

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Sam! Ayesha just asked you a question.

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It's the tachycardia again, isn't it? It's obvious.

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-Not necessarily.

-Then what?

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Could be a panic attack.

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It's the same thing every time. First, his breathing.

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Are you feeling stressed, Sam?

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I'd like a doctor to take a look at you. Is that OK?

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So, you do think it's the tachycardia, then?

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Valerie, hi, is anybody available?

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I'd like to get Sam Corrigan checked over. He's got a heart condition.

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Yeah, OK. Thanks.

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Dr Haskey will see you, Sam.

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-I'm all right on my own.

-Are you sure?

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He won't be a sec.

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-Sam Corrigan, 16 years old.

-OK.

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Cared for by his elder sister, Melanie Corrigan.

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-Hmm. Ah, the man himself.

-Thanks for this, Al.

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Hey, not a problem. Right, Sam, mate.

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-Let's have a look at you.

-Where's the toilet?

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It's just through reception.

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If you come in when you're done, yeah?

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-All right, Janet, I will see you in a couple of weeks.

-Thanks, Ruhma.

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OK, bye. MOBILE RINGS

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Hey, hello!

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OK, OK. When did the bleeding begin?

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All right. And so, has the bleeding come ba...?

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Right, don't worry, don't worry. I will come in my lunch break. Yeah.

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I will come as soon I... OK. OK.

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-Kyle's a nice kid.

-Is he in Sam's year?

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They're really tight.

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Sam's always round at Kyle's. Barely see him now.

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-So, this man you saw him with?

-Ian.

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Kyle's Dad. He's gay, lives with his boyfriend.

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-He's a lecturer at Sam's college.

-Right.

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-And what about Kyle's mum?

-Remarried after they split.

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Apparently, her new bloke didn't want kids, so...

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-How old is he?

-Kyle? 17.

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-No, his dad.

-Erm, dunno. Late 30s. Maybe older?

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And you really think there's something going on with them?

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He was cuddling Sam really close. Arms right round him.

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Yeah, it's disgusting! When I get my hands on him, I...

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-Mel. You need to slow down.

-But, Ayesh...

-No!

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You need to be absolutely sure of the facts before you do anything.

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Yeah?

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Valerie, that kid, Sam Corrigan, you seen him?

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That's weird.

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You should hear Sam's side first. Oh, Al, this is Sam's sister, Mel.

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-Mel, this is Dr Haskey.

-Oh, how is he?

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-Erm, if I'd had a chance to examine him, I would tell you.

-What?

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Well, he went off to the loo and he never came back.

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If, if he comes back, call me!

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Weird, right?

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DOORBELL RINGS

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HE WHEEZES

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Are you OK? Come inside.

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Yes, I'd like to speak to Ian Barnett, please.

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OK, right. So, he's working from home today?

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So, you were at school with Mel?

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Not the same year but we were mates for a bit.

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She was really cool, everyone really liked her and then she just...

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..changed.

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-In what way?

-Developed a bit of a short fuse.

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Wanted to do her own thing.

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-So, she looks after Sam on her own?

-Hmm.

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Their mum died. She was a single parent,

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so Mel's had to deal with everything.

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She's a carer now, for an agency.

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-Oh! That must be really tough on her.

-Mmm.

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Sam too. A lot of home alone.

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I'm not saying that I wouldn't do an evening shift,

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but it makes you think twice.

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Because of feeling alone and vulnerable?

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Erm, I don't mean any offence, but had it been you on last night,

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instead of Al, could you have tackled that bloke?

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I take your point.

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I'm just saying, extra shifts need extra precautions.

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What about you, Valerie?

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What are your thoughts about working evenings, after what happened?

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I'm totally fine, yeah. Doesn't bother me.

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-Really?

-Yeah, I think you have to take these things in your stride,

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don't you, when you're on the front line.

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So, you're totally unfazed by it?

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I'm putting my calmness down to my new clean eating plan.

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-It's working wonders.

-Is it?

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Yeah, definitely.

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I feel like I've got an invisible suit of armour.

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-I've lost all sense of stress, fear...

-Reality.

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Yeah, no, keep my name on the rota. It's not a problem.

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DOORBELL RINGS

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-Sam! Sam!

-He's not here.

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-Where is he?

-He's gone home.

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He told me about the mix-up. You really don't understand.

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I've already been home. I know he's here! Move out of my way!

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-Please, just listen to me.

-I don't want to hear it! You disgust me!

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-Just let me explain...

-Get off me!

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Explain it to the cops, you freak!

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That dude, he was... He was intimidating.

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And we're going to see more and more of it.

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With the rise in street drugs, legal highs. It's endemic out there.

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I've been reading the reports.

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Reading a report is one thing. Coming face-to-face with it, Heston,

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that's something quite different entirely.

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Jimmi, you should have seen this man. His eyes, they were crazy!

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-What was the name again?

-Tallis. Oliver Tallis.

-Really?

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Yeah, he came to see me yesterday as well. He, er, he was trying it on.

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Maybe I should have spotted the signs.

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No, addicts are very good at hiding that sort of thing.

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Well, I gave him a repeat prescription for his painkillers,

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but he wanted something stronger.

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I think he'd taken them all by the time I saw him.

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-It's becoming a real problem.

-Hmm.

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KNOCKING

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DOORBELL RINGS

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Sam?

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Mel?

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Anyone home?

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HE WHEEZES

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OK. Come on.

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-I'm so sorry to call again.

-No.

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No, don't be silly, because this is my lunch hour, so it's fine.

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-And it's good that you call me.

-I'm grateful.

-Yeah.

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So, how are you feeling now? Is the... Is the bleeding slower?

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-Er, no.

-OK.

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I will examine you and then, we will see what to do, OK, yes?

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HE WHEEZES

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You should have waited for Dr Haskey to check you over.

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No, it was doing my head in. I needed to get away from her.

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Your pulse is really erratic and your breathing sounds worse too.

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-It's just cos I'm stressed.

-She's your big sister.

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It's natural that she worries.

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I know you think she's being over-protective, but...

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She treats me like a kid! I'm 16 now.

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Old enough to have a proper relationship.

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-So, you are in a relationship?

-Yes!

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DOOR LOCK RATTLES

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-I knew this would happen. I didn't want to tell anyone!

-Sam?

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-Tell anyone what?

-Sam?

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Oh, thank God! Are you OK?

0:14:040:14:07

God, I've had enough of this now, Sam.

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I want the truth! Why did you run off again?

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-I only went to Kyle's.

-I know, I've just come from there.

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You're not going round there again, do you hear me?

0:14:150:14:18

-You went there?

-Sam.

0:14:180:14:19

Has Ian made you do something that you didn't want to do?

0:14:200:14:23

-No!

-I know what I saw.

0:14:230:14:25

-Mel...

-Just stop lying and tell me the truth!

0:14:250:14:28

Just give him a chance to speak. KNOCKING

0:14:280:14:30

Hello? Police! Hello?

0:14:300:14:32

-Your front door was open. Melanie Corrigan?

-Yeah?

0:14:330:14:36

I'm arresting you on suspicion of assault.

0:14:360:14:38

You don't have to say anything but it may harm your defence

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if you don't mention, when questioned, something you later rely on in court.

0:14:400:14:43

Anything you do say may be given in evidence. Do you understand?

0:14:430:14:46

-What?!

-What have you done?

-He's lying!

0:14:460:14:48

Sam, I need you to calm down for me, OK?

0:14:480:14:50

I've got to stay with my brother, he's ill.

0:14:500:14:51

-Look at the state of him!

-He's got a heart condition.

0:14:510:14:54

He needs to go to St Phil's.

0:14:540:14:55

I'll radio an ambulance, but then you need to take over

0:14:550:14:57

and then you need to come with us.

0:14:570:14:59

-Ayesha, look after him!

-7244 to Control.

0:14:590:15:02

I'm requesting an ambulance, for a young lad with a heart condition.

0:15:020:15:05

Take nice, deep breaths for me, OK?

0:15:050:15:08

9 Harvard Road.

0:15:080:15:10

That's it. Nice and slow.

0:15:100:15:12

MEL: I never went near him. Or his house!

0:15:150:15:17

Mr Barnett says that you forced your way into his house

0:15:200:15:23

and then you punched him in the face.

0:15:230:15:25

And you believe the words of a paedophile over me?

0:15:260:15:29

Ask him about what he's done to our Sam!

0:15:290:15:31

That's a very big accusation.

0:15:320:15:34

It should be him sitting here, not me!

0:15:340:15:37

-What evidence do you have?

-What evidence does he have?

0:15:370:15:39

Well, he has a neighbour who witnessed

0:15:390:15:42

someone matching your description leave the house.

0:15:420:15:45

And of course, he does have a black eye.

0:15:450:15:47

Well, they're both lying. I was at home, with Sam, and Ayesha.

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Ask her!

0:15:540:15:55

Hi. My name's Ian Barnett, I'm looking for Sam Corrigan?

0:15:580:16:01

Hi. I'm a nurse at The Mill Health Centre.

0:16:010:16:04

-I came in with Sam.

-Is he OK?

-He will be.

0:16:040:16:07

-Could we have a quick chat?

-About what?

0:16:080:16:11

Kyle, do you mind getting a drink or something?

0:16:140:16:16

I want to see Sam!

0:16:160:16:17

He's in with the consultant at the moment,

0:16:170:16:19

but as soon as she's finished, then OK.

0:16:190:16:21

Right. I'm not going to beat about the bush.

0:16:250:16:28

What exactly is going on between you and Sam?

0:16:280:16:30

-So, Besa, there is no pain?

-No, just bleeding.

0:16:350:16:40

OK, well, that, that's good news.

0:16:420:16:44

Because we don't have to go to the hospital again.

0:16:440:16:46

Thank you. I was so scared for baby.

0:16:460:16:51

So, what you think?

0:16:510:16:54

This is normal after you have had a baby.

0:16:540:16:57

-Oh, I am so sorry. I take your time.

-No.

0:16:580:17:02

It's good that you call me. I am here to help you.

0:17:020:17:06

-I feel bad.

-Don't.

0:17:060:17:08

You know what? I am sick and tired of feeling I have to defend myself.

0:17:100:17:14

I was the one who was attacked in his own home.

0:17:140:17:16

I'm not accusing you.

0:17:160:17:17

If I was straight, do you think I'd be getting all this thrown at me?

0:17:170:17:20

-I'm just worried about Sam.

-So am I!

0:17:200:17:23

That's what all this is about. Poor kid's been through enough already.

0:17:230:17:26

Believe me, I know how hard it is to come out to your family.

0:17:260:17:29

-Sam's gay?

-Yes.

0:17:310:17:34

But it's not me he's in a relationship with.

0:17:340:17:37

Oh! So, Kyle and Sam!

0:17:370:17:40

Well, they were friends at first, and then...

0:17:410:17:44

That's what all this is about.

0:17:450:17:47

He's terrified what other people will think.

0:17:470:17:49

Or more specifically, what his sister will think.

0:17:490:17:51

He'd decided to tell her this morning.

0:17:510:17:53

So, in your car?

0:17:530:17:55

-I gave him a quick hug, bit of encouragement. Nothing more.

-Right.

0:17:550:18:00

Just like any other concerned parent might have done.

0:18:000:18:03

Paul and I think of him like a second son. He's such a lovely kid.

0:18:030:18:07

I will talk to Mel.

0:18:070:18:08

Well, good luck with that.

0:18:080:18:10

What's wrong with her, lashing out at me?

0:18:100:18:12

Mel, she's... She has had a lot to cope with.

0:18:120:18:15

But she shouldn't have jumped to conclusions.

0:18:150:18:18

She assaulted me.

0:18:180:18:19

I wouldn't even be here now if Sam hadn't texted Kyle,

0:18:190:18:21

-begging him to come.

-I get that you're angry,

0:18:210:18:23

but if you could just try to see it from her side.

0:18:230:18:26

It's a police matter now.

0:18:260:18:27

-Can I see Sam yet?

-Probably best I stay here.

0:18:300:18:33

I'll come with you.

0:18:340:18:36

-I'm so sorry.

-You've got nothing to be sorry for.

0:18:440:18:46

Is your dad all right? MOBILE RINGS

0:18:460:18:48

Yeah, he's fine.

0:18:480:18:50

-Hello?

-Hi, Ayesha. It's Rob. How's the kid?

0:18:520:18:56

-Stable.

-Good.

0:18:560:18:58

His sister is claiming that she was with you at the time of the assault.

0:18:580:19:03

Can you confirm exactly what time she got home?

0:19:030:19:05

Hi, Ruhma, it's Valerie. Sorry to bother you.

0:19:080:19:11

But St Phil's have rung again.

0:19:110:19:13

They want you to cover for one of their midwives,

0:19:130:19:15

she's phoned in sick.

0:19:150:19:16

So, if you could just give me a call back when you get this message?

0:19:160:19:20

OK, thanks. Bye.

0:19:200:19:21

PHONE RINGS

0:19:240:19:26

Hello, Mill Health Centre.

0:19:260:19:28

Valerie, it's me. I'm at St Phil's.

0:19:280:19:29

Is everything OK?

0:19:290:19:31

Yeah, I had to bring Sam Corrigan in.

0:19:310:19:33

I'm just letting you know in case I'm late back for my first patient.

0:19:330:19:36

-OK, I'll tell them.

-Thanks, I'll speak to you later...

0:19:360:19:38

Oh, no, hang on. Ayesha.

0:19:380:19:40

I don't suppose you know where Ruhma is, do you?

0:19:400:19:43

I've tried calling her on her mobile and it's ringing

0:19:430:19:45

but there's no answer.

0:19:450:19:46

I think she said she was going to the sales.

0:19:470:19:50

Really? Well, she'd still answer though, wouldn't she?

0:19:500:19:53

I dunno, maybe she's at the till or something.

0:19:530:19:55

-What's she shopping for?

-A...coat.

0:19:550:19:59

-A coat?

-Yeah. She saw it ages ago.

0:19:590:20:02

You know what she's like for a bargain. It's got 50% off.

0:20:020:20:05

I still don't understand why she wouldn't answer.

0:20:050:20:07

Sorry, Valerie, I've got to go.

0:20:070:20:09

-How is he?

-He's doing OK after a bit of oxygen.

0:20:090:20:13

They're keeping him in for observation. So, you got bail?

0:20:130:20:16

No thanks to you. Thought you had my back?

0:20:160:20:20

I had your back bringing your brother to hospital, remember?

0:20:200:20:23

I'm not going to lie to the police for you.

0:20:230:20:24

-I told you what I saw this morning.

-No.

0:20:240:20:27

I spoke to Ian. It was just a hug. Honestly, he was reassuring Sam.

0:20:270:20:32

Yeah, right. Sam's always over there.

0:20:320:20:34

Literally day and night. Something is going on.

0:20:340:20:37

-Not with Ian.

-Then who?

0:20:370:20:38

Kyle?

0:20:410:20:43

I just never realised. I mean, why didn't he just tell me?

0:20:450:20:50

Maybe he thought you'd punch someone?

0:20:500:20:52

Oh, God!

0:20:520:20:54

Oh, I'm sorry. It's all right.

0:20:540:20:57

When I saw them in the car, I just....

0:20:570:20:59

I was 15.

0:21:060:21:07

My friend's dad drove me back from a sleepover. Just like Sam.

0:21:090:21:13

He pinned me down in his car.

0:21:160:21:18

I couldn't get out.

0:21:210:21:22

And then he...

0:21:250:21:26

I've never told anyone before.

0:21:310:21:33

Didn't want to.

0:21:340:21:36

I'm so sorry.

0:21:370:21:39

It's not an excuse, though.

0:21:390:21:41

It's still my fault.

0:21:410:21:43

You should get some help.

0:21:430:21:45

You need to deal with this, you can't just bury it.

0:21:450:21:48

It's too late now, isn't it?

0:21:480:21:49

I want to see Sam.

0:21:520:21:54

Come on.

0:21:550:21:56

Oh, hi, nice lunch?

0:22:000:22:03

Yeah. Yeah, but... Yeah, thanks.

0:22:030:22:06

-Erm, I had some missed calls from you?

-St Phil's.

0:22:060:22:09

They wanted you to do some cover.

0:22:090:22:10

But they've sorted it now, apparently.

0:22:100:22:13

-I left my phone in the car.

-I didn't realise you had an appointment.

0:22:130:22:16

-Because there's nothing booked in.

-Yeah.

0:22:160:22:18

It was, erm, just one of those last-minute ones.

0:22:180:22:20

Thought you might have nipped to the sales afterwards?

0:22:200:22:22

-Ayesha said you might have done that.

-Yeah.

0:22:240:22:26

I did, I did. Just popped in after.

0:22:260:22:28

-So, you got the coat?

-The coat?

0:22:280:22:31

Sounds lovely! How much did you get off?

0:22:310:22:34

30%. It was a bargain!

0:22:340:22:37

-Can I see it?

-Yeah.

0:22:370:22:38

Just, er, maybe later, though. Sorry, I've just got to go.

0:22:380:22:42

I'm sorry!

0:22:420:22:43

Hey, mate, how's he doing?

0:22:480:22:49

Hopefully, they'll let him come home soon.

0:22:490:22:52

He still wants to tell her.

0:22:520:22:53

He's going to have to now anyway.

0:22:550:22:56

Ayesha just explained it to me.

0:22:590:23:00

I'm sorry.

0:23:030:23:05

Look, I know you're angry, and Mel was way out of line.

0:23:090:23:13

-But she has been through a lot.

-And I haven't?

0:23:130:23:17

Dad, if she gets charged, what's going to happen to Sam?

0:23:170:23:19

Whatever you think of Mel, she loves Sam.

0:23:190:23:22

She'd do anything for him.

0:23:220:23:24

Since their mum died, she's done everything.

0:23:240:23:26

There's a difference between protecting someone

0:23:270:23:29

and being over-protective.

0:23:290:23:31

She needs to let him live his own life.

0:23:310:23:33

I think she realises that now.

0:23:330:23:34

-I can't believe you hit him!

-I'm sorry, I thought...

0:23:370:23:41

On that last day, Mum made me promise to look after you, Sam.

0:23:470:23:51

You can't use that as an excuse!

0:23:510:23:53

Look, what I did was stupid and wrong, OK?

0:23:530:23:55

I felt like I'd messed up, so I lashed out.

0:23:570:24:00

I'm not a kid any more. I can look after myself.

0:24:010:24:05

Then why didn't you tell me about you and Kyle?

0:24:050:24:08

-Who told you?

-I figured it out.

0:24:090:24:12

I should have realised sooner.

0:24:140:24:16

I really like Kyle, you know that.

0:24:160:24:18

I just want you to be happy.

0:24:200:24:21

I am. Ian's helped a lot too.

0:24:230:24:26

I should have been there for you.

0:24:270:24:29

What's going to happen now, with you and the police?

0:24:320:24:35

KNOCKING Er, come in.

0:24:390:24:41

I'm sorry to bother you.

0:24:440:24:46

-Oh, no, not at all. How can I help?

-Look.

0:24:460:24:50

Please don't think I'm telling tales.

0:24:500:24:53

I really don't like doing this, but I felt

0:24:530:24:55

I should alert you to some concerns I have about a colleague.

0:24:550:24:59

I heard Ruhma arranging a lunchtime appointment on the phone earlier,

0:25:000:25:04

but the patient wasn't booked in.

0:25:040:25:06

And then, when she was out and I tried to get hold of her

0:25:060:25:09

on her mobile, she wasn't answering.

0:25:090:25:11

Perhaps she just lost signal, or maybe she was driving?

0:25:110:25:16

Yes, but when she got back, she lied about where she'd been.

0:25:160:25:20

I am sure there is a simple explanation.

0:25:200:25:23

I'm not spying, I am just concerned.

0:25:230:25:26

See, the thing is, this isn't a one-off.

0:25:280:25:30

She has seen patients at lunchtime several times recently,

0:25:300:25:34

but they're never officially booked in.

0:25:340:25:36

And then, the other day, she said she was seeing Mrs Matthews,

0:25:360:25:39

and it turns out she was with someone completely different.

0:25:390:25:42

-Right.

-That's not all.

0:25:420:25:44

Other people are covering for her - Heston, Karen, Ayesha.

0:25:440:25:49

I don't know why, but it's been lie after lie.

0:25:510:25:54

-Something's going on. I'm certain of it.

-Miss Pitman...

0:25:550:25:58

Look, I...

0:25:580:26:00

I really, I didn't want to come here like this,

0:26:000:26:03

behind people's backs.

0:26:030:26:05

God knows what they'll think of me.

0:26:060:26:08

But what else could I do?

0:26:080:26:10

I, I wouldn't be doing my job properly,

0:26:100:26:13

if I just looked the other way.

0:26:130:26:15

Look, I appreciate that you are trying to act responsibly.

0:26:160:26:20

I am. Thank you.

0:26:200:26:23

-Sorry.

-No, you have done the right thing. Leave it with me.

0:26:240:26:29

I promise I will look into the matter.

0:26:300:26:32

One word from me, and you'll be back inside, remember?

0:26:410:26:44

And it won't just be you who'll be losing their job.

0:26:440:26:47

I promised that I would keep you safe,

0:26:470:26:50

because you don't want her to grow up without a mum.

0:26:500:26:53

We'd like an appointment with a new doctor.

0:26:540:26:56

Not the useless one my husband saw earlier.

0:26:560:26:59

Can I help? I'm the useless doctor that he saw earlier.

0:26:590:27:01

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