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Come on, Annalise.
Hi, it's Kieran.
Can you tell Mrs Scott I can't come in today?
Yeah. I've been throwing up all night.
OK, thank you.
I cannot see you.
Oh, there you are, Mr Galadima.
Look, you have only been at the Mill a few days.
It's going to take some time for the staff to adjust.
I don't think any of them are taking me seriously here.
Especially Dr Carmichael.
We have lost the connection again!
Ooh! Did you say that you are not taking the staff seriously?
I do not think this is a wise strategy.
They're ignoring me.
Especially Dr Carmichael, you say?
That is all right, then.
If Dr Carmichael is ignoring you, everything is normal.
So what can I do to leverage best practice, Mrs Tembe?
It is difficult to leverage anything
when you are hiding away in your office.
Behind closed doors.
I'm not hiding!
You have a natural ability to connect with others.
But management will not happen unless you make it happen.
I've been trying.
Open your door,
go out and talk to people.
I think the phrase is "man up".
Or, in your case, "manager up...up...up..."
OK, it's very important to focus on the angle of your insertion.
Sideways position, firm grip...
..in you go.
-And look, I haven't sliced off all my fingers.
-Always a plus.
Thank you, Valerie. That was fascinating!
There is a tutorial online if you need to know more.
Oh, give me caffeine!
Am I missing something?
Avocado injury last night.
Oh, that's such a First World problem!
-I suppose you ran out of artisan gin, as well.
-I wish I had.
-I wouldn't have such a headache.
-Sounds like quite the night.
Yes, they broke the bed, the loo
and then they had to steri-strip my hand.
-Zara and Daniel broke your bed?
-No wonder you need this.
Maybe they've done you a favour.
Do you really want loads of Zara and Daniels coming round to stay?
Maybe I should market to a younger clientele.
You know, people who are a bit more easygoing.
-Less Zara like?
Didn't expect to see you.
I do live here.
You shouldn't have.
They're for Annalise.
She texted to say she couldn't come in to work today.
She didn't sound like herself.
I was worried.
She's not herself.
She's sick. I've taken the day off to look after her.
Is she OK? I've tried calling but she didn't answer.
She always answers.
-She's ill in bed, Kieran.
Can I say hello? I won't stay long.
She'll love these.
But she'd better rest.
Stop calling her, OK?
It's your travel buddy from opposite.
Yeah, sweet guy.
Well-travelled, cool, young professional couples,
that's the guest profile you're after for your reviews?
-What about Will and Erin?
-Oh, are they together?
Either way, I think you'd really get on.
You haven't even asked Will, have you?
-It's like you said, I don't think that's any of my business.
Oh, I see.
You want me to spy on them!
No, I was just trying to help.
-But if you're not interested...
-Ah, ah... Are they free tonight?
I'll go and find out.
Annalise, can you call me back? It's Kieran.
I just need to know that you're OK.
Is this going to take long?
Hi, everyone. Thanks for coming.
I haven't gotten to know some of you properly yet,
-so I thought we could remedy that.
Is it a massage?
In my experience, when a new person joins a team,
it's good to take some bonding "we time" together.
Breaking down any barriers, building trust.
Help us be our best working selves.
So if you're up for that...
RELAXING MUSIC PLAYS
No, no, no. This is not happening.
We'll start with some gentle warm-ups.
I didn't hear you there.
I'd really appreciate a partner's support here, Zara.
OK. So, everyone, stand feet hip-width apart.
Shake those arms and hands, feel the tension flow out.
-Come on, Al!
-Can you feel your tension flow?
Once we're all loosened up, that's when the real fun starts.
I need a favour. And I'm sorry it's short notice.
-All right, spill.
-I've got this, erm, friend, Emma.
She's trying to get started as a Home B'n'B host.
So she really needs a trial guest to give her a great review ASAP.
And I was wondering, thinking you and Erin would be perfect.
Look, I know I must cramp your style having me around 24/7,
but if you want me to make myself scarce, you've only got to ask.
You'll get free food and free board in a great house.
Emma's a good friend of mine, she really needs the review.
Good friend, eh? What kind of good friend?
Oh, right! I was only joking!
Though I do know someone who's going to be made up to hear
that you're firing on all cylinders.
Erin, you divvy!
So, are you and Erin going to stay or not?
Yeah, all right. Why not? I can't wait to meet your good friend.
All right. Give it a rest.
Everyone in their pairs?
We're going to start with an exercise in trust.
Face your partner,
make eye contact.
Person one, close your eyes.
Person two, you're going to guide them through reception,
using only your voice
and avoiding all the obstacles.
Surely there are health and safety implication.
OK. We'll start one pair at a time.
Who'd like to start?
Sid and Ayesha?
Sure, why not?
Eysh, like to take a big step forward for me.
And half again.
And then take a big step to the right...
Ow! You said right!
Sorry. I meant my right, your left. So.
OK, well, thank you so much, Ben.
There really is nothing like a bit of loosening up
to get us all set for the afternoon.
But it really is time that we got back to work.
I can't wait to see what you come up with for the partners' meeting.
So, if we're all agreed, we'll roll out the new system for logging
-missed appointments from next month. Jimmi?
On a trial basis.
So, Ben, could you make a note of the date?
-It will need to be circulated to all staff.
So, what's next?
This has to stop.
The NHS want us to do more on healthy eating.
Maybe we should make Valerie our food tsar!
-Can you imagine?
-We'd be closed down in a week!
You start with the parents.
Because that's what they have in common.
Otherwise they're just a diverse group of customers,
each with their own priorities, budget, lifestyles...
Ben, we have patients, not customers.
The challenge is to target each one individually.
How do we do that?
We have...how many thousands of parents on our books?
There are methods I have used in retail.
Ben, we don't have time to indulge your little own-brand fantasies.
Joke all you like about my past career,
but help me to help you and we'll be win-win.
So, healthy eating?
Yeah, if we can get more kids into healthy eating,
-we would cut rates of obesity.
-And type 2 diabetes.
Not just a health saving but a financial one.
Helps the budget stretch further.
What kind of thing are you talking about?
Closely targeted leaflets, questionnaires, free samples...
I heard one surgery even had a vegetable speed-dating event.
Events are quite popular. Hey, how about a Mill recipe book?
What next, a loyalty card and a key ring?
You are not here to fill the practice manager's shoes.
You're just here to keep the seat warm.
What we need from you is efficient and silent admin, not ideas.
We get enough of those from Mrs Tembe!
Shall we carry on?
We need to discuss the situation with Ruhma.
HE CLEARS HIS THROAT
Hello? Police, please.
My name is Kieran Barnes. I'm extremely concerned about someone
and I'd like you to check up on her, please.
Well, a friend.
Annalise Grafton. 90 Holgrove Court.
I think something bad has happened.
I just know, all right? Just do something.
Emma and Al prepared a comprehensive report.
It's insightful and sensitive from what I've read.
That's a decisive opinion, Ben,
considering you weren't even here when this happened.
How it's handled matters to me as current practice manager.
It reflects on the Mill. On us all.
So, in your opinion, was it handled well?
I've come across these internal reviews before.
At Letherbridge Orthopaedic Hospital.
The report does everything that it should.
-That's good to know.
-Wait a minute...
So, as far as you're concerned, we can draw a line underneath
-the whole incident?
-Once you've talked to Ruhma.
There is one more thing.
This whole situation arose because Ruhma followed her heart.
I've listened closely to Ruhma,
and I believe that we should help her develop that passion
in synergy with her knowledge base and skill set.
Nah, sorry, you've lost me.
She's going to shadow a midwife at a Home Office Detention Centre.
-I've just set it up.
-That's a great idea.
It was Ruhma's idea, actually.
That's a manager's role - to listen and learn,
and not be afraid to take a leap of faith.
New ideas won't always work,
but any organisation that resists them will sink like a stone.
Shall I make a note of that?
What the hell are you doing?
You've done something to her, haven't you? What have you done?
-Back off, you maniac!
-Oi, oi, gentlemen.
Can we calm down, please?
I'm Sergeant Hollins. And you are?
I'm glad you're here. I'm Kieran Barnes.
-I made the call.
If anyone's going to call the police, it should be me!
-Holgrove Court, Mr Barnes?
He's been harassing us for months.
Me and my girlfriend.
We're in 90, opposite him.
I've just seen him breaking into my car!
What's your name please, sir?
I'm Mack Forrest.
I'm sorry you've been called on this wild-goose chase.
You've got to stay away from us, Kieran! Please.
He's twisting things.
Look, this is him, this morning.
Spying on us from the car park.
Is that you, Mr Barnes?
-I can explain...
-And now a fixation with the car.
There is a black bag inside the boot.
What's in the bag?
It's charity stuff.
You tricked me. He planned this.
Is there any way that we can resolve this, please, gentlemen?
-An apology maybe?
-No harm's done.
Just as long as he knows to stay away.
I can understand why you're obsessed with Annalise,
-She's an amazing woman.
-She is my friend.
He's twisting everything again.
I've got to go upstairs and take a conference call.
-Can I leave this with you, please, Sergeant?
-Yeah, of course.
I've heard noises coming from inside their flat.
There's shouting. Banging.
Couples argue, Mr Barnes.
But they still deserve their privacy.
She's been jittery lately.
The text she sent me, it didn't sound like her.
Whatever's happened, I suggest that you back off.
Do you understand?
What, are you not even going to go up there?
MESSAGE OVER RADIO
I think Mr Forrest has been very reasonable,
but next time he might press charges.
So stay away.
Thank you, sir.
7244 to Control.
Is Zara due home?
Yeah, later. She's picking Joe up from a friend's.
There you go.
There's something I'm dying to ask you.
The Granger Clinic? I'd love to get the low-down.
-It all seems so ahead of the curve.
Genius how you've grown your client reach
with social media.
It was way more successful than we expected.
Took us all a bit by surprise.
How do you cope with it all?
Like being a partner at the Mill isn't tough enough.
Well, have a look at my schedule some time.
It's one refresher course after another.
But it's not rocket science.
At the end of the day, it's mostly about what people want.
Before they even know they want it?
That sweet spot where revenue stream and people-skills meet.
You've really cracked it, Daniel.
FIRE ALARM RINGS
No, no! Get out. Get out. Everybody out!
RUNNING FOOTSTEPS BELOW
Yeah, police, please.
-No, there's plenty more in the fridge.
It's like something deep inside.
Maybe it's what people mean by vocation.
Well, that's what my Chris says. He doesn't feel complete without it.
That's probably what makes you such good nurses.
And Will, of course.
Speaking of Will, you two seem very close.
We are. But what about you and Jimmi?
-It must be great working with him.
Well, he's a lovely man.
I just love hanging out at his house with Will.
Do you spend a lot of time there? Together?
I know he's quite a bit older but...
Hang on a minute, this is Will that we're talking about?
My instincts tell me Jimmi knows how to make a woman very happy.
-What do you think, Emma?
I think you're fishing.
-It was a total fiasco!
-Give yourself a break.
Trying to get that lot to do trust exercises is like herding cats.
I'm usually pretty good with people,
but I'm finding some of them difficult. Like Al.
He's just so cynical.
Stick to logic and facts, and never ever talk about feelings.
You'll be fine.
There is one partner I'm finding particularly tricky.
I wonder who you mean.
Sorry, I shouldn't. But it's great that she takes no prisoners.
You did all right today, Ben.
Zara's amazing, don't get me wrong.
But she's also...
Terrifying? Welcome to my world.
Do yourself a favour. Show no fear.
-OK? It's what I do.
-Run upstairs and change, darling.
We'll see what Daddy's made us for supper.
Well, this is cosy.
Hello, Zara. Great place you've got here.
Annalise! Are you in there?
Mr Barnes! Will you step away from the door? Please!
There's a fire alarm going off and they haven't come out.
Yes, I know there's a fire alarm but there's no fire.
So the emergency services have been called out for nothing.
Has that got anything to do with you?
No! Of course not. But you've got to check inside.
-Has it occurred to you that they may just be out?
Mr Forrest? It's Sergeant Hollins.
Will you open the door, please? Mr Forrest?
-Shut up! Why can't you just shut up?!
That's what he's really like.
Calm down! Last chance or I WILL arrest you.
You seem very agitated, Mr Forrest. Is everything OK?
Only, the fire alarm has been going off for a very long time.
So why didn't you and Miss Grafton evacuate the building?
The fire alarm's broken. I didn't want to disturb Annalise.
Why are you lying, Mack? He's lying!
Look, the easiest way to resolve this is
if I speak to Annalise myself. Can I come in?
No! This is your fault!
Calling and texting and drooling all over her.
-You're a pervert, aren't you!
-That's not true!
She didn't know how to tell you.
But she couldn't take it any more.
So instead, you've driven her away and you've torn us apart.
Are you happy now?
Are you saying that Annalise is not here now?
Do you know where she is?
She won't answer her phone.
And instead, I get this idiot accusing me of all sorts!
You know what? It's him you should be talking to.
Where is Annalise? What have YOU done with her?
What kind of hostess am I?
I've done nothing but talk about myself.
-What about you two?
We're more interested in hearing about you and Jimmi.
You haven't quite told us the whole story, have you?
Jimmi is a great man and, yes, we had fun...once.
But it was too complicated.
-I like complicated.
But I've had my fair share of it.
I bet you've a few tales to tell, Emma.
Since you mention it,
yes, where would you like me to start?
Hmm... Most instant attraction?
Oh, that's easy. Hot-tub salesman!
No, I can't beat that.
Oh, actually, foam party, Magaluf.
Mine was a pizza-delivery guy.
Spicy hot! With extra toppings!
But that's another story.
-You with someone now?
My last relationship rather knocked me for six.
So me and relationships, we're taking a break for a bit.
-You'll get yourself back out there again soon, though, right?
Don't get me wrong, there's a lot about being in love that I miss,
but people are so quick to put a label on it.
Shove it in a box and put the lid down.
-Who needs that?
Who needs that?
Who needs that?
So, this confusing person,
-must have been someone pretty special.
Why don't we go inside and have a cup of tea?
-Maybe you'll remember something.
-What's the point? She left.
See, I'm a bit confused, Mr Forrest.
So, please. remind me, why did you say that Annalise was ill?
You pretended to speak to her! I heard him!
I didn't want everybody knowing.
Especially not him.
To think I actually felt sorry for you.
Have you contacted her family? Her friends?
-See if they know anything?
-My head's all over the place. I'll do it now.
-Do you know what she was wearing when she left?
-I don't know.
Did she take anything with her? Like an overnight bag or a suitcase?
I'm not sure, OK?
Shall we find out?
Not you, Mr Barnes.
And a photograph would be very useful.
-A hard copy, if possible.
Wait, that's Annalise's phone. That's Annalise's phone.
Last night she said she was going to leave me.
I just wanted to stop her, that was it.
Mack Forrest, I am arresting you on suspicion of the murder
-of Annalise Grafton.
-No! She can't be!
-It was an accident! I love her.
You do not have to say anything, but it may harm your defence
-if you don't mention when questioned something which you later rely on in court.
-I really love her!
I tried telling you. Why did nobody listen?
Anything you do say may be given in evidence.
I should have known.
I should have stopped him!
-I should have stopped him.
-You did all you could, son.
But it wasn't enough, was it? And now she's...
-Let's get you home.
Right, then. We'd better make a move.
We've had a blast. And your review is in the bag.
You can't go, you haven't even stayed the night!
Anything could go wrong,
especially if last night's anything to go by.
Look, it's only half past nine! You can't go to bed yet?
-We're getting changed.
-Then we're going to a club.
-Hey, why don't you come with us?
Yes, Emma! Do you like drum and bass?
Drum and what?
No, thanks, but tomorrow is a work day.
All right. Well, we'll see you in the am, then.
-I can't wait for that full English.
-Have a good time.
He's fast asleep.
Haven't you had enough? Boozing with your new best friend.
I had one bottle of beer.
It's bad enough having to endure him at work.
But then I come home, and here he is.
He was asking me about the Granger Clinic.
-Indulging your ego.
That's exactly his style.
How do you know what his style is?
You've done nothing but shut him out since he arrived.
-Somebody has to.
-He was showing a genuine interest.
Like he does about everything.
You know what? He's got a really good business brain.
-We should be using it.
-He's like an overenthusiastic puppy.
As for his pathetic team-building efforts...
Chill out, Zara.
You know what?
You need to be careful after what happened with Sid.
People might start to say that you have an issue with young black men.
What?! Are you joking?!
-Is that really what you think?
-I don't, of course,
but outsider observers might.
Any reservations I may have about Ben have nothing whatsoever
-to do with the colour of his skin!
-Where are you going?
Upstairs to chill out.
Would it kill you to give the guy a chance?
I like him.
I think he could be really good for the Mill.
With his management speak and his corporate mind-set
and his nonstop spouting of ideas, does he remind you of anyone?
And look how that turned out.
So, before you or anyone else accuse me of racism,
you might want to consider that rather than indulging prejudices,
I'm actually thinking about protecting the Mill.
I cannot believe the low priority people place on food.
-What the hell are you doing?
Dr Clay's been recommended to me, actually.
You're in luck! He's doing the drop-in clinic.
-If you're in some kind of trouble...
-It's nothing to do with you!
I'm not really obsessed, am I?
It's getting a bit boring.
-I don't suppose you fancy grabbing a quick bite to eat somewhere?