Daniel finds someone to fix the IT problem, but is he really the right man for the job? A VPAS visit teaches Karen to not judge a book by its cover.
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-Do I look the part?
You'll knock 'em dead, you will.
If I don't, we won't get the funding,
and if we don't get the funding, the charity will go under,
-and I'll be out of a job.
-Hey, Hey, hey.
Michael, you know this presentation off by heart.
-All you've got to do is stay calm and focus. Right?
-Wish me luck.
-You'll be just fine.
See you about 6.00, right?
I'll call before I leave. Have a nice day, babe.
Right. He's gone.
Because of our unresolved IT issues, it has been decided that
NHS Letherbridge will be undertaking a formal inspection of the Mill.
-How long have we got?
Well, we can expect they will grace us
with their presence a week from tomorrow.
-Are we going to be ready?
-We're going to have to be ready.
I will inform Dr Carmichael at the Campus Surgery.
I can't believe Al just abandoned ship like that.
He did his best.
Dr Granger, may I remind you that Dr Haskey only helped us
to save the practice money.
I'm going to text him.
Unless you've got a better idea?
DOORBELL RINGS AGAIN
Oh, well done!
For the birthday boy.
That's great. Tell Meghan thanks, will you?
You know, a watched phone never bleeps.
He must know how urgent this is!
I don't think it's in his contract, is it,
to be on call constantly when he's on leave?
It's like a war zone out there.
I don't know who's got an actual appointment and who's faking it.
Honestly, the system completely collapses, doesn't it,
when computers go on strike?
-You know, I wouldn't be surprised
if artificial intelligence led to the end of humanity one day.
I've heard that somewhere before.
Yeah, it was Professor Stephen Hawking.
-That's the one.
I mean, normally, I wouldn't put myself in the same
intellectual bracket as him, but I must be cleverer than I thought.
Miss Pitman, patients are waiting.
-Dr Granger, anything to report?
-No, I'm still waiting for...
What's he say?
He says, "Have you tried turning it off and back on again?"
Great. What do we do now, then?
I'm an idiot! I met someone at the gym...
Dr Granger, with all due respect,
I do not think some random person that you met in the gym...
Not random. No, no, this person comes highly recommended by somebody
I play squash with, who happens to be a barrister, thank you.
Zac Benton, IT Consultant.
Yeah, he's not going to be cheap but he'll get the job done, right?
Right. Well, thank you, Dr Granger. I will get straight on to it.
-Are you absolutely 100% sure?
To all intents and purposes, you have the appearance of a woman
who has never had scabies.
Oh, I could hug you!
Don't. That's probably how you got into trouble in the first place.
Note to self - must stop hugging strangers.
"Scabies". Even the word gives me chills.
I think it's time to move on.
Actually, Zara, I've got to get to get to the bottom of this.
Hello? Mate, can you hear me?
I'm going to call for some help, OK?
Emergency. Which service do you require?
Hello. Could I get fire brigade, ambulance, and police, please?
There's been an RTA. Carrington Lane, Letherbridge.
One person in the car, as far as I can tell.
OK, once you've signed in, if you could just take a seat,
the doctors will see you in order of your arrival.
I'm really sorry it has to be like this, but that's just the way it is
since we went back to the Dark Ages. Right, Mr Matheson...
-I'm really sorry, this gentleman was first.
Mr Matheson, can you tell me the nature of your problem?
-Or is it too personal?
-I'm not a patient.
I have an urgent appointment with Mrs Tembe.
Oh, you wouldn't be Mr Benton, by any chance?
Mrs Tembe? Zac Benton. We spoke on the phone.
We did indeed. I am very pleased to see you.
If you come with me, I will explain the situation.
Any news on the ID?
Nothing on him apart from a bit of cash.
Oh, and this, in the passenger footwell.
-I take it that's locked?
-We're running a vehicle check.
-What do you make of his chances?
Er, well, the head injury looks superficial,
but he must be out cold for a reason.
Internal injuries - it's hard to say.
Control to 9107.
-Go ahead, Control.
-That plate you were after -
it's registered to one Michael Peter Winspur.
89, Crescent Drive, Letherbridge. Date of birth - 12/3/88.
OK. Good work. Thanks.
12th of March '88 - that makes it his 30th today.
Perhaps he's been out for an early celebration.
I doubt it. I recognise that address.
I've got a patient - Della, Della Winspur.
She lives there. This must be her husband.
-Expecting their first baby.
I hate breaking news like this at the best of times.
I'll come with you. I'll follow you in my car.
So, Zac, what exactly are you looking for?
I'm checking your asymmetrical security algorithms.
Mr Benton, am I to understand that this could be a security issue?
Not really, Mrs Tembe. It's just a process of elimination.
I reckon it's going to be your Public Key Infrastructure
-I did wonder about that.
Well, it's got to be something logical, hasn't it?
Anyway, I've got to go and see patients,
-so please keep me informed.
-Yes, yes, of course.
I have been looking at your website, Mr Benton.
It's very encouraging to see how many impressive clients you have.
And we will be very proud and honoured to add you to that list,
-Well, that is very nice to hear.
Only right now, I really do really need to concentrate...
Oh, right. Yes, yes, of course.
Well, I will leave you to it.
Hi. It's me.
Call me back, OK?
I don't understand.
He's at a conference, half an hour away.
What would he be doing in Carrington Lane?
Hopefully he'll be able to tell you that himself.
How bad is it? Are they going to keep him in overnight, or...?
I honestly don't know.
I've got people coming here tonight. A surprise party.
-Should I cancel it?
-That's really your call.
We should go to St Phil's.
Right, this is the one I'm worried about - Mrs Hoffman. Lives alone.
Hasn't requested a repeat prescription in over a month,
and, last week, missed an appointment.
Is she that posh one? With the fancy-pants house on Orchard Avenue?
-Yeah, that's her.
-Yeah. She's lovely, she is.
Well, I've tried phoning her and leaving messages,
but she hasn't responded.
She's probably on a five-star cruise.
Maybe. But unless she's got another source of medication,
-she'll have run out weeks ago.
That's probably one for Valerie, though, isn't it?
Well, Valerie's not on VPAS visits today.
Is there a reason why you want to avoid Mrs Hoffman?
No! It's the opposite, really.
I'm trying to track down who actually gave me the scabies.
It's hardly likely to be her, is it?!
Right. Well, as you know, you can't pick and choose your VPAS visits.
Thank you, Karen.
He's in theatre. They think he might have an internal bleed.
-That doesn't sound good.
-They know what they're doing.
They deal with this kind of thing all the time.
-Are you OK?
He's getting his rugby practice in, I think.
I know, sweetheart. I know.
-When are you due?
-Ten days and counting.
Michael can't wait to be a dad.
Years ago, you know, straight out of uni,
we did some teaching at a school in Vietnam. Those kids adored him.
He sounds like quite a guy.
Yeah. He really is.
..internal bleeding - that can be quite serious, can't it?
Della, is there someone you could call? Like a family member?
Someone who could be with you today?
There's only his sister in Dublin. I don't want to worry her.
Don't you think that she'd want to know?
I don't know.
Look, I'll leave that up to you.
I'm really sorry. I've got to go back to work for a while,
-but I'll pop back later, see how things are going.
I don't think anything much is going to happen here for a while,
-so I'm going to head back to the station.
-I'll see you there.
-Does that mean we've cracked it?
-Sorry. I'm, er...
I'm waiting for base to perform a remote test, just to confirm.
You are making some progress, Mr Benton?
Looking good so far.
He's got to call base for a remote test.
Was it a PKI problem? Public Key Infrastructure.
That's what it looks like.
Here you go, Zac.
We don't want you wasting away before you've finished the job.
Do you know, I've always admired people with technical expertise.
I could have gone down that route.
But I tossed a coin, ended up in health care.
Sorry, I just need to check in with the guy at base.
Oh, yeah, right. Received and understood.
Far be it from me to stand in the way of genius.
Where the hell are you?!
What's happening? Is he OK?
Hello? Mrs Hoffman?
Hello? Mrs Hoffman?
Oh! Hello, Mrs Hoffman.
It's Karen Hollins from the Mill Health Centre.
We met a couple of months ago, at the surgery.
-Do you remember?
We've been worried about you.
You haven't been in to collect your medication for ages.
-No. And you've missed an appointment.
We've been trying to get in touch with you.
Well, I suppose you'd better come in.
Oh, thank you. Erm...
..I will if you put that cricket bat down.
Oh, yes. It belonged to my late husband.
You can't be too careful in this day and age.
No, you can't.
Please excuse the mess.
I've been having a bit of a clear out.
I'm a widow.
At 31, I'm a widow.
How am I going to bring this kid up on my own?
You're a strong woman, Della.
I'm only strong with Michael.
I'll have to start over. Go back to work.
I'm only doing this for him!
He's the one who's good with kids, not me.
What the hell was he doing in Carrington Lane?!
I don't know. The police are looking into it.
I can't do this, not on my own.
-Yeah, you can.
No, you don't understand. I grew up in care.
I've never had a family, not a proper one.
Not one I remember. I will be a terrible mother.
I need Michael.
I need him to show me what to do.
You'll be fine.
His sister, Mary - she could take the baby.
She could bring him up.
You don't mean that, do you?
Oh, God, I haven't even told her yet.
Look, just give yourself some time.
He's never going to hold his own child.
I hate to ask you this, but they need a formal identification.
They need someone who knows him.
If you're not up to it...
No, I'll do it.
And, Mrs Hoffman, have you had anything to eat today?
-Now that you come to mention it, I'm not actually sure.
Well, I think I've got a very nice sandwich here, here we go.
Cheese and pickle.
You're very welcome to have half of it.
Honestly, I don't think I can eat it all.
You're very kind.
Do you know, I hope you don't think I'm interfering,
but I really don't think you should be living like this.
It can't be good for you.
Is there somebody that I could call? A family member?
I have a cousin in Canada.
But he's a bit of a ne'er do well, I'm afraid.
Oh, dear. How about sons and daughters?
My late husband wasn't actually keen on children.
Do you know, would you mind if I took a look at that arm?
I couldn't help but notice you were scratching your leg earlier, so...
It's such a nuisance.
It must be some sort of allergy.
Oh, dear, yes. Erm...
Would you mind? I'm just going to make a quick phone call.
I'll be two ticks.
Is this some kind of sick joke?
That man is not my husband!
DELLA GASPS, SOBS
I take it you're Michael?
There's been a serious mix-up here. I'm here, baby.
I'm OK, it's OK. Della, it's OK.
Karen was right to call me in, Mrs Hoffman.
You have something called scabies.
Yes. It's nothing serious, but you will need a cream,
and then it'll clear up in a couple of weeks.
Karen, could you give that to the pharmacy and ask them
to add it to Mrs Hoffman's home delivery list, please?
Do you want me to make that other call as well?
Mrs Hoffman, if it's all right with you, I'd like to ask you
a few questions, just to check that everything else is OK.
-I'll do my best.
Can you tell me what year it is?
Now, let me see.
-Have we had Christmas yet?
-Yeah. About three months ago.
Well, in that case, it's 2018.
And before you ask me, the Prime Minister is David Cameron.
Um, how would you say you've been coping since your husband died?
Possibly not too well.
How would you feel if I was able to get you some support,
just to help you out a bit?
Oh, yes! If that's not too much trouble.
OK. I'll let her know now.
Thank you very much. Bye-bye.
Oh, I have managed to get somebody to come and see you tomorrow
-to assess your needs.
-Oh, that's wonderful!
Will they be bringing their own equipment?
Um, not to worry about that.
They'll talk everything through with you when they get here.
Thank you very much, dear.
You've been very kind to me today.
Right, well, I think that's us done.
So I'm about halfway to the conference centre
and I need to stop for a pee. Middle of nowhere, nobody around.
I pull up in a lay-by, and head behind some trees.
Next thing I know, the car's away.
-You left the keys in.
-I know, so stupid.
I had my wallet on me, but...
Your phone was in the front seat.
Creature of habit. The point is, I couldn't make any calls.
I had to focus - get to the hotel, get the presentation lined up,
and get on that stage.
I barely had a chance to report the car stolen till after lunch.
-Some female officer...
Yeah, I think so. She put two and two together,
and called me back at the hotel, and I got a taxi straight here.
I couldn't believe my ears when I heard what was going on.
-I am so sorry.
-It's not your fault.
But you must have been through hell.
I've had better days.
Don't you ever do that to me again!
You know, it was like someone had opened me right up,
and dragged all my insides out of me.
My brain cells wouldn't connect.
It's like you have to reframe every little thought
that comes into your head.
I didn't know how I was going to cope.
Like, the whole baby thing -
I was afraid I was going to crash and burn, like my own mam.
He'd end up in care, a childhood like mine.
I was even thinking of giving him to Mary.
Hey, you are going to make an amazing mother.
Always remember that.
How was the presentation?
Nailed it. Another two years' funding, thank you very much.
See? I told you!
Babe, we've got to get down to the police station.
I've got make a statement.
We can drop you off in the taxi on the way.
Great. I can't wait to see the back of this place.
At least there's been a happy ending.
Not for some poor soul.
-Bye-bye, Mrs Hoffman.
I think that she's expecting a posse of de-clutterers to turn up.
I know, bless.
Well, hopefully Social Services will get her sorted,
-but I would like us to keep an eye on her.
You know, appointment reminders, things like that.
Quite ironic, really isn't it?
I mean, there's you thinking that Mrs Hoffman was the last
person in the world to give you scabies.
There's no definite proof, though.
True. But didn't you say you helped her into a taxi
-a couple of months ago.
-Arm in arm.
Well, so, entirely possible. Now, can I assume that the hunt
for "scabies patient zero" is over? And we can now get back to work?
As I suspected, it's a problem with your public key infrastructure.
Ah, well. No surprises there, then.
I suspected that this morning.
I thought it would have been compounded by cloud issues.
More importantly, have you fixed it?
Can't be done.
What? You have been here all day and that is all you can...
-I need to pick up a new PKI, from the office.
-Oh, I see.
Pardon my ignorance, but what is this PKI
you both seem so familiar with?
I mean, I couldn't put it into layman's terms.
Try, please, for me?
OK. Well, basically, it makes our computer system work.
So does electricity, Dr Granger.
Please, could you just enlighten me?
What is a PKI and, more importantly,
why would our PKI stop working in the first place?
I just need a Crime Reference Number for the insurance.
-Here you go.
-Here you go, Michael.
Oh, and happy birthday, by the way.
Thanks very much! How did you know that?
-We're good round here.
Well, I'd best be off.
I've had enough drama for one day.
-You take care.
-Thanks a lot, the both of you.
I thought you were going to blow the surprise birthday party
there for a second. Any ID on the victim?
We ran a fingerprint match. As expected, he's got form.
Neil Donaldson, aged 28.
Awaiting trial on a string of vehicle-related offences.
A wasted life, again, for what?
-I'm about to go and break the news to his mum.
-Good luck with that.
Well, according to this, a PKI is a tailored programming protocol
and not something you can just get off the shelf and replace.
And, yet, correct me if I'm wrong,
you said you were going to pick up a new one from the office.
Mr Benton, explain yourself.
Look, I'm not really Zac.
-Well, who the hell are you, then?
Can you give us any more than that?
He's training me up.
Look, when you rang, I just thought I'd help him out a bit.
Zac's so busy.
He wouldn't want me to turn new business away.
I'm quite sure he would, if he knew you were going to be messing around
-with NHS computer systems.
-As soon as I knew I was out of my depth,
I tried to get hold of him, I swear.
He's been tied up with important clients all day.
WE are important clients!
And you have wasted all day of our precious time.
Please don't tell him.
Oh, you can be sure that we will be telling him.
Now, if I was you, I'd pick up your little laptop and get out,
before one of us does something we might regret!
If the NHS inspectors find out that we have allowed a charlatan
to have free rein and meddle with our computer systems all day...
Is everything all right? Only I just saw Zac.
We have been the victims of an elaborate hoax.
Della? Are you OK?
My waters just broke.
You are kidding me.
This is turning into quite a day.
It must be all the stress.
OK, we need the hospital bag? Where's the bag.
It's in the kitchen. But Michael...
PARTY HORNS BLOW
Let's just have one piece of cake before we go, eh?
What's going on?
Oh, don't tell me...?
There was a bit of an "issue" with the IT consultant.
In that he wasn't an IT consultant at all.
He was an arrogant little rookie on his first day in the family firm.
Well, someone must have checked his credentials, surely?
-You know what...?
-Jimmi, what are you doing?
-I'm taking Al's advice.
-What advice? What did Al say?
-Dr Clay! No!
Mr Mackintosh is a meticulous man.
Do you think that he can deal with this better than we can?
Maybe, if we can find a way of working with him.
Awesome Amelia turned the latch and went inside
the Garden Of No Return.
I swear I just saw you getting out of Ashley's car.
That wasn't me.
Subtitles by Red Bee Media
Daniel finds someone to fix the IT problem, but is he really the right man for the job? A VPAS visit teaches Karen to not judge a book by its cover. On his way to work, Jimmi comes across a crashed car, but identifying the victim is not as straightforward as he thinks.