Who Knew? Doctors


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Who Knew?

Daniel finds someone to fix the IT problem, but is he really the right man for the job? A VPAS visit teaches Karen to not judge a book by its cover.


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LineFromTo

-Do I look the part?

-Come here.

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Very smart.

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You'll knock 'em dead, you will.

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If I don't, we won't get the funding,

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and if we don't get the funding, the charity will go under,

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-and I'll be out of a job.

-Hey, Hey, hey.

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Deep breaths.

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OK.

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Michael, you know this presentation off by heart.

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-All you've got to do is stay calm and focus. Right?

-Right.

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-Wish me luck.

-You'll be just fine.

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See you about 6.00, right?

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I'll call before I leave. Have a nice day, babe.

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You, too.

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Right. He's gone.

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Because of our unresolved IT issues, it has been decided that

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NHS Letherbridge will be undertaking a formal inspection of the Mill.

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-Great!

-How long have we got?

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Well, we can expect they will grace us

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with their presence a week from tomorrow.

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-Are we going to be ready?

-We're going to have to be ready.

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I will inform Dr Carmichael at the Campus Surgery.

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I can't believe Al just abandoned ship like that.

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He did his best.

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Dr Granger, may I remind you that Dr Haskey only helped us

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to save the practice money.

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I'm going to text him.

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Unless you've got a better idea?

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DOORBELL RINGS

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OK.

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Hang on...

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DOORBELL RINGS AGAIN

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Oh, well done!

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For the birthday boy.

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That's great. Tell Meghan thanks, will you?

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You know, a watched phone never bleeps.

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He must know how urgent this is!

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I don't think it's in his contract, is it,

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to be on call constantly when he's on leave?

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It's like a war zone out there.

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I don't know who's got an actual appointment and who's faking it.

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Honestly, the system completely collapses, doesn't it,

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when computers go on strike?

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-Yeah.

-You know, I wouldn't be surprised

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if artificial intelligence led to the end of humanity one day.

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I've heard that somewhere before.

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Yeah, it was Professor Stephen Hawking.

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-Last year.

-That's the one.

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-Really?

-Mm.

-Wow!

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I mean, normally, I wouldn't put myself in the same

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intellectual bracket as him, but I must be cleverer than I thought.

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Who knew?

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Miss Pitman, patients are waiting.

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-Dr Granger, anything to report?

-No, I'm still waiting for...

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-PHONE CHIMES

-Whoa....

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What's he say?

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He says, "Have you tried turning it off and back on again?"

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Great. What do we do now, then?

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I'm an idiot! I met someone at the gym...

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Dr Granger, with all due respect,

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I do not think some random person that you met in the gym...

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Not random. No, no, this person comes highly recommended by somebody

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I play squash with, who happens to be a barrister, thank you.

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Zac Benton, IT Consultant.

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Yeah, he's not going to be cheap but he'll get the job done, right?

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Right. Well, thank you, Dr Granger. I will get straight on to it.

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-Yes.

-Are you absolutely 100% sure?

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To all intents and purposes, you have the appearance of a woman

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who has never had scabies.

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Oh, I could hug you!

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Don't. That's probably how you got into trouble in the first place.

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Note to self - must stop hugging strangers.

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Indeed.

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"Scabies". Even the word gives me chills.

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I think it's time to move on.

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Actually, Zara, I've got to get to get to the bottom of this.

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-Seriously?

-Yeah.

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Hello? Mate, can you hear me?

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I'm going to call for some help, OK?

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Emergency. Which service do you require?

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Hello. Could I get fire brigade, ambulance, and police, please?

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There's been an RTA. Carrington Lane, Letherbridge.

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One person in the car, as far as I can tell.

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OK, once you've signed in, if you could just take a seat,

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the doctors will see you in order of your arrival.

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I'm really sorry it has to be like this, but that's just the way it is

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since we went back to the Dark Ages. Right, Mr Matheson...

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-Excuse me.

-I'm really sorry, this gentleman was first.

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Mr Matheson, can you tell me the nature of your problem?

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-Or is it too personal?

-I'm not a patient.

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I have an urgent appointment with Mrs Tembe.

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Oh, you wouldn't be Mr Benton, by any chance?

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Mrs Tembe? Zac Benton. We spoke on the phone.

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We did indeed. I am very pleased to see you.

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If you come with me, I will explain the situation.

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Any news on the ID?

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Nothing on him apart from a bit of cash.

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Oh, and this, in the passenger footwell.

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-I take it that's locked?

-Of course.

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-We're running a vehicle check.

-What do you make of his chances?

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Er, well, the head injury looks superficial,

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but he must be out cold for a reason.

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Internal injuries - it's hard to say.

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Control to 9107.

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-Go ahead, Control.

-That plate you were after -

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it's registered to one Michael Peter Winspur.

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89, Crescent Drive, Letherbridge. Date of birth - 12/3/88.

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OK. Good work. Thanks.

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12th of March '88 - that makes it his 30th today.

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Perhaps he's been out for an early celebration.

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I doubt it. I recognise that address.

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I've got a patient - Della, Della Winspur.

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She lives there. This must be her husband.

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-Expecting their first baby.

-Really?

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I hate breaking news like this at the best of times.

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I'll come with you. I'll follow you in my car.

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So, Zac, what exactly are you looking for?

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I'm checking your asymmetrical security algorithms.

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Right.

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Mr Benton, am I to understand that this could be a security issue?

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Not really, Mrs Tembe. It's just a process of elimination.

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I reckon it's going to be your Public Key Infrastructure

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-playing up.

-I did wonder about that.

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Well, it's got to be something logical, hasn't it?

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Anyway, I've got to go and see patients,

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-so please keep me informed.

-Yes, yes, of course.

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I have been looking at your website, Mr Benton.

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It's very encouraging to see how many impressive clients you have.

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And we will be very proud and honoured to add you to that list,

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-Mrs Tembe.

-Well, that is very nice to hear.

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Only right now, I really do really need to concentrate...

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Oh, right. Yes, yes, of course.

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Well, I will leave you to it.

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Hi. It's me.

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Call me back, OK?

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I don't understand.

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He's at a conference, half an hour away.

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What would he be doing in Carrington Lane?

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Hopefully he'll be able to tell you that himself.

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How bad is it? Are they going to keep him in overnight, or...?

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I honestly don't know.

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I've got people coming here tonight. A surprise party.

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-Should I cancel it?

-That's really your call.

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We should go to St Phil's.

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Right.

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Right, this is the one I'm worried about - Mrs Hoffman. Lives alone.

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Hasn't requested a repeat prescription in over a month,

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and, last week, missed an appointment.

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Is she that posh one? With the fancy-pants house on Orchard Avenue?

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-Yeah, that's her.

-Yeah. She's lovely, she is.

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Well, I've tried phoning her and leaving messages,

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but she hasn't responded.

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She's probably on a five-star cruise.

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Maybe. But unless she's got another source of medication,

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-she'll have run out weeks ago.

-Oh, dear.

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That's probably one for Valerie, though, isn't it?

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Well, Valerie's not on VPAS visits today.

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Is there a reason why you want to avoid Mrs Hoffman?

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No! It's the opposite, really.

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I'm trying to track down who actually gave me the scabies.

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It's hardly likely to be her, is it?!

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Right. Well, as you know, you can't pick and choose your VPAS visits.

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Thank you, Karen.

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He's in theatre. They think he might have an internal bleed.

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-That doesn't sound good.

-They know what they're doing.

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They deal with this kind of thing all the time.

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-Ooh!

-Are you OK?

-Yeah.

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He's getting his rugby practice in, I think.

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I know, sweetheart. I know.

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-When are you due?

-Ten days and counting.

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Michael can't wait to be a dad.

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Years ago, you know, straight out of uni,

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we did some teaching at a school in Vietnam. Those kids adored him.

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He sounds like quite a guy.

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Yeah. He really is.

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And...

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..internal bleeding - that can be quite serious, can't it?

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Yeah.

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Della, is there someone you could call? Like a family member?

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Someone who could be with you today?

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There's only his sister in Dublin. I don't want to worry her.

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Don't you think that she'd want to know?

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I don't know.

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Look, I'll leave that up to you.

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I'm really sorry. I've got to go back to work for a while,

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-but I'll pop back later, see how things are going.

-Thanks.

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I don't think anything much is going to happen here for a while,

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-so I'm going to head back to the station.

-I'll see you there.

-OK.

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-Does that mean we've cracked it?

-Sorry. I'm, er...

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I'm waiting for base to perform a remote test, just to confirm.

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Good man.

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You are making some progress, Mr Benton?

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Looking good so far.

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He's got to call base for a remote test.

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Was it a PKI problem? Public Key Infrastructure.

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That's what it looks like.

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Here you go, Zac.

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We don't want you wasting away before you've finished the job.

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Cheers.

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Do you know, I've always admired people with technical expertise.

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I could have gone down that route.

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But I tossed a coin, ended up in health care.

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Sorry, I just need to check in with the guy at base.

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Oh, yeah, right. Received and understood.

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Far be it from me to stand in the way of genius.

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Where the hell are you?!

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What's happening? Is he OK?

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NO SPEECH

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No!

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Hello? Mrs Hoffman?

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Anybody home?

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Hello? Mrs Hoffman?

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Mrs Hoffman?

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Oh, no.

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Who's there?

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Oh! Hello, Mrs Hoffman.

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It's Karen Hollins from the Mill Health Centre.

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We met a couple of months ago, at the surgery.

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-Do you remember?

-Possibly.

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We've been worried about you.

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You haven't been in to collect your medication for ages.

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-Haven't I?

-No. And you've missed an appointment.

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We've been trying to get in touch with you.

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Well, I suppose you'd better come in.

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Oh, thank you. Erm...

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..I will if you put that cricket bat down.

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Oh, yes. It belonged to my late husband.

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You can't be too careful in this day and age.

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No, you can't.

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Please excuse the mess.

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I've been having a bit of a clear out.

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Right.

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DELLA SOBS

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I'm a widow.

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At 31, I'm a widow.

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How am I going to bring this kid up on my own?

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You're a strong woman, Della.

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I'm only strong with Michael.

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I'll have to start over. Go back to work.

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I'm only doing this for him!

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He's the one who's good with kids, not me.

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What the hell was he doing in Carrington Lane?!

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I don't know. The police are looking into it.

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I can't do this, not on my own.

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-Yeah, you can.

-No.

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No, you don't understand. I grew up in care.

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I've never had a family, not a proper one.

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Not one I remember. I will be a terrible mother.

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I need Michael.

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I need him to show me what to do.

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You'll be fine.

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His sister, Mary - she could take the baby.

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She could bring him up.

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You don't mean that, do you?

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Oh, God, I haven't even told her yet.

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Look, just give yourself some time.

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He's never going to hold his own child.

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Look, Della,

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I hate to ask you this, but they need a formal identification.

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They need someone who knows him.

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If you're not up to it...

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No.

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No, I'll do it.

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And, Mrs Hoffman, have you had anything to eat today?

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-Now that you come to mention it, I'm not actually sure.

-Oh!

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Well, I think I've got a very nice sandwich here, here we go.

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Cheese and pickle.

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You're very welcome to have half of it.

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Honestly, I don't think I can eat it all.

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You're very kind.

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Do you know, I hope you don't think I'm interfering,

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but I really don't think you should be living like this.

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It can't be good for you.

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Is there somebody that I could call? A family member?

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I have a cousin in Canada.

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But he's a bit of a ne'er do well, I'm afraid.

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Oh, dear. How about sons and daughters?

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My late husband wasn't actually keen on children.

0:16:320:16:35

Oh.

0:16:350:16:36

Do you know, would you mind if I took a look at that arm?

0:16:400:16:43

I couldn't help but notice you were scratching your leg earlier, so...

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It's such a nuisance.

0:16:500:16:52

It must be some sort of allergy.

0:16:520:16:54

Oh, dear, yes. Erm...

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Would you mind? I'm just going to make a quick phone call.

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I'll be two ticks.

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Is this some kind of sick joke?

0:17:190:17:22

I'm sorry...

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That man is not my husband!

0:17:230:17:24

Della!

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DELLA GASPS, SOBS

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I take it you're Michael?

0:17:410:17:42

There's been a serious mix-up here. I'm here, baby.

0:17:420:17:46

I'm OK, it's OK. Della, it's OK.

0:17:460:17:48

Karen was right to call me in, Mrs Hoffman.

0:17:500:17:53

You have something called scabies.

0:17:530:17:55

Scabies?

0:17:550:17:56

Yes. It's nothing serious, but you will need a cream,

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and then it'll clear up in a couple of weeks.

0:17:590:18:01

Karen, could you give that to the pharmacy and ask them

0:18:010:18:04

to add it to Mrs Hoffman's home delivery list, please?

0:18:040:18:06

Do you want me to make that other call as well?

0:18:060:18:08

-Yeah, thanks.

-Two ticks.

0:18:080:18:10

Mrs Hoffman, if it's all right with you, I'd like to ask you

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a few questions, just to check that everything else is OK.

0:18:170:18:20

-I'll do my best.

-OK.

0:18:200:18:22

Can you tell me what year it is?

0:18:220:18:24

Now, let me see.

0:18:250:18:28

-Have we had Christmas yet?

-Yeah. About three months ago.

0:18:290:18:33

Well, in that case, it's 2018.

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And before you ask me, the Prime Minister is David Cameron.

0:18:380:18:42

Um, how would you say you've been coping since your husband died?

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Possibly not too well.

0:18:520:18:54

OK.

0:18:560:18:58

How would you feel if I was able to get you some support,

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just to help you out a bit?

0:19:020:19:04

Oh, yes! If that's not too much trouble.

0:19:040:19:08

Of course.

0:19:080:19:09

OK. I'll let her know now.

0:19:090:19:12

Thank you very much. Bye-bye.

0:19:120:19:14

Oh, I have managed to get somebody to come and see you tomorrow

0:19:140:19:17

-to assess your needs.

-Oh, that's wonderful!

0:19:170:19:20

Will they be bringing their own equipment?

0:19:200:19:24

Um, not to worry about that.

0:19:240:19:26

They'll talk everything through with you when they get here.

0:19:260:19:29

Thank you very much, dear.

0:19:290:19:31

You've been very kind to me today.

0:19:310:19:34

Right, well, I think that's us done.

0:19:380:19:40

So I'm about halfway to the conference centre

0:19:440:19:47

and I need to stop for a pee. Middle of nowhere, nobody around.

0:19:470:19:49

I pull up in a lay-by, and head behind some trees.

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Next thing I know, the car's away.

0:19:530:19:54

-You left the keys in.

-I know, so stupid.

0:19:540:19:57

I had my wallet on me, but...

0:19:570:19:59

Your phone was in the front seat.

0:19:590:20:01

Creature of habit. The point is, I couldn't make any calls.

0:20:010:20:06

I had to focus - get to the hotel, get the presentation lined up,

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and get on that stage.

0:20:100:20:12

I barely had a chance to report the car stolen till after lunch.

0:20:120:20:15

-Some female officer...

-PC Dyson?

0:20:150:20:18

Yeah, I think so. She put two and two together,

0:20:180:20:22

and called me back at the hotel, and I got a taxi straight here.

0:20:220:20:25

I couldn't believe my ears when I heard what was going on.

0:20:250:20:28

-I am so sorry.

-It's not your fault.

0:20:280:20:31

But you must have been through hell.

0:20:310:20:33

I've had better days.

0:20:330:20:34

Don't you ever do that to me again!

0:20:340:20:37

You know, it was like someone had opened me right up,

0:20:390:20:43

and dragged all my insides out of me.

0:20:430:20:46

My brain cells wouldn't connect.

0:20:460:20:48

It's like you have to reframe every little thought

0:20:480:20:51

that comes into your head.

0:20:510:20:53

-Aw, babe...

-Honestly, Michael,

0:20:530:20:55

I didn't know how I was going to cope.

0:20:550:20:57

Like, the whole baby thing -

0:20:570:20:59

I was afraid I was going to crash and burn, like my own mam.

0:20:590:21:03

He'd end up in care, a childhood like mine.

0:21:030:21:06

I was even thinking of giving him to Mary.

0:21:080:21:10

Hey, you are going to make an amazing mother.

0:21:100:21:14

Always remember that.

0:21:140:21:16

How was the presentation?

0:21:170:21:20

Nailed it. Another two years' funding, thank you very much.

0:21:200:21:23

See? I told you!

0:21:230:21:25

Babe, we've got to get down to the police station.

0:21:250:21:27

I've got make a statement.

0:21:270:21:29

We can drop you off in the taxi on the way.

0:21:290:21:31

Great. I can't wait to see the back of this place.

0:21:310:21:33

At least there's been a happy ending.

0:21:340:21:37

Not for some poor soul.

0:21:370:21:38

-Bye-bye, Mrs Hoffman.

-Goodbye, ladies.

-Bye-bye.

0:21:400:21:43

I think that she's expecting a posse of de-clutterers to turn up.

0:21:480:21:52

I know, bless.

0:21:520:21:54

Well, hopefully Social Services will get her sorted,

0:21:540:21:56

-but I would like us to keep an eye on her.

-Of course.

0:21:560:21:59

You know, appointment reminders, things like that.

0:21:590:22:02

Quite ironic, really isn't it?

0:22:020:22:03

I mean, there's you thinking that Mrs Hoffman was the last

0:22:030:22:06

person in the world to give you scabies.

0:22:060:22:08

There's no definite proof, though.

0:22:080:22:10

True. But didn't you say you helped her into a taxi

0:22:100:22:13

-a couple of months ago.

-Arm in arm.

0:22:130:22:15

Well, so, entirely possible. Now, can I assume that the hunt

0:22:150:22:19

for "scabies patient zero" is over? And we can now get back to work?

0:22:190:22:23

Yes. Sorry.

0:22:230:22:24

As I suspected, it's a problem with your public key infrastructure.

0:22:290:22:33

Ah, well. No surprises there, then.

0:22:330:22:36

I suspected that this morning.

0:22:360:22:38

I thought it would have been compounded by cloud issues.

0:22:380:22:40

More importantly, have you fixed it?

0:22:400:22:43

Can't be done.

0:22:430:22:45

What? You have been here all day and that is all you can...

0:22:460:22:51

-I need to pick up a new PKI, from the office.

-Oh, I see.

0:22:510:22:56

Pardon my ignorance, but what is this PKI

0:22:570:23:00

you both seem so familiar with?

0:23:000:23:03

I mean, I couldn't put it into layman's terms.

0:23:030:23:07

Try, please, for me?

0:23:070:23:09

OK. Well, basically, it makes our computer system work.

0:23:090:23:13

So does electricity, Dr Granger.

0:23:130:23:16

Please, could you just enlighten me?

0:23:170:23:21

What is a PKI and, more importantly,

0:23:210:23:25

why would our PKI stop working in the first place?

0:23:250:23:30

-All done?

-Yes.

0:23:380:23:39

I just need a Crime Reference Number for the insurance.

0:23:390:23:42

-Here you go.

-Here you go, Michael.

0:23:420:23:46

Oh, and happy birthday, by the way.

0:23:460:23:48

Thanks very much! How did you know that?

0:23:480:23:51

-We're good round here.

-Ah, right.

0:23:510:23:55

Well, I'd best be off.

0:23:550:23:57

I've had enough drama for one day.

0:23:570:23:59

-You take care.

-Thanks a lot, the both of you.

0:23:590:24:02

I thought you were going to blow the surprise birthday party

0:24:040:24:07

there for a second. Any ID on the victim?

0:24:070:24:09

We ran a fingerprint match. As expected, he's got form.

0:24:090:24:12

Neil Donaldson, aged 28.

0:24:120:24:15

Awaiting trial on a string of vehicle-related offences.

0:24:150:24:18

A wasted life, again, for what?

0:24:180:24:20

-I'm about to go and break the news to his mum.

-Good luck with that.

0:24:200:24:24

Well, according to this, a PKI is a tailored programming protocol

0:24:270:24:34

and not something you can just get off the shelf and replace.

0:24:340:24:37

And, yet, correct me if I'm wrong,

0:24:370:24:40

you said you were going to pick up a new one from the office.

0:24:400:24:42

Mr Benton, explain yourself.

0:24:420:24:44

Look, I'm not really Zac.

0:24:440:24:46

-All right?

-What?

0:24:460:24:49

-Well, who the hell are you, then?

-Zeb.

0:24:490:24:52

Can you give us any more than that?

0:24:520:24:54

Zac's brother.

0:24:540:24:56

He's training me up.

0:24:560:24:57

Look, when you rang, I just thought I'd help him out a bit.

0:24:570:25:01

Zac's so busy.

0:25:010:25:03

He wouldn't want me to turn new business away.

0:25:030:25:05

I'm quite sure he would, if he knew you were going to be messing around

0:25:050:25:08

-with NHS computer systems.

-As soon as I knew I was out of my depth,

0:25:080:25:11

I tried to get hold of him, I swear.

0:25:110:25:13

He's been tied up with important clients all day.

0:25:130:25:15

WE are important clients!

0:25:150:25:16

And you have wasted all day of our precious time.

0:25:160:25:20

Please don't tell him.

0:25:200:25:21

Oh, you can be sure that we will be telling him.

0:25:210:25:24

Now, if I was you, I'd pick up your little laptop and get out,

0:25:240:25:26

before one of us does something we might regret!

0:25:260:25:29

If the NHS inspectors find out that we have allowed a charlatan

0:25:370:25:43

to have free rein and meddle with our computer systems all day...

0:25:430:25:47

Is everything all right? Only I just saw Zac.

0:25:470:25:49

We have been the victims of an elaborate hoax.

0:25:490:25:52

Della? Are you OK?

0:25:580:26:00

My waters just broke.

0:26:000:26:02

You are kidding me.

0:26:020:26:04

This is turning into quite a day.

0:26:040:26:06

It must be all the stress.

0:26:060:26:07

OK, we need the hospital bag? Where's the bag.

0:26:070:26:10

It's in the kitchen. But Michael...

0:26:100:26:13

ALL: Surprise!

0:26:130:26:15

PARTY HORNS BLOW

0:26:150:26:17

Let's just have one piece of cake before we go, eh?

0:26:170:26:20

What's going on?

0:26:250:26:27

Oh, don't tell me...?

0:26:280:26:29

There was a bit of an "issue" with the IT consultant.

0:26:290:26:32

In that he wasn't an IT consultant at all.

0:26:320:26:35

He was an arrogant little rookie on his first day in the family firm.

0:26:350:26:39

Well, someone must have checked his credentials, surely?

0:26:390:26:42

No?

0:26:420:26:43

-You know what...?

-Jim?

-Dr Clay?

0:26:450:26:49

-Jimmi, what are you doing?

-I'm taking Al's advice.

0:26:500:26:53

-What advice? What did Al say?

-Dr Clay! No!

0:26:530:26:57

ALARM BLARES

0:26:590:27:01

Mr Mackintosh is a meticulous man.

0:27:050:27:09

Meticulously annoying.

0:27:090:27:11

Do you think that he can deal with this better than we can?

0:27:110:27:13

Maybe, if we can find a way of working with him.

0:27:130:27:16

Awesome Amelia turned the latch and went inside

0:27:160:27:19

the Garden Of No Return.

0:27:190:27:21

SHE HICCUPS

0:27:210:27:22

I swear I just saw you getting out of Ashley's car.

0:27:220:27:25

That wasn't me.

0:27:250:27:27

Not really.

0:27:270:27:28

Subtitles by Red Bee Media

0:27:450:27:48

Daniel finds someone to fix the IT problem, but is he really the right man for the job? A VPAS visit teaches Karen to not judge a book by its cover. On his way to work, Jimmi comes across a crashed car, but identifying the victim is not as straightforward as he thinks.