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All on time. Good.
Now, you know what is expected of you?
Professional, efficient, service with a smile.
-That's what they'll get from reception.
I forgot to confirm a time with Mr Mackintosh.
Oh, he'll be here at ten on the dot.
Do you need to practise your presentation, Dr Granger?
Er, I don't think so. No.
A few tweaks might make all the difference.
Mrs Tembe, we've got this covered.
-Yes. Of course.
-But none of this preparation will matter
if the IT system isn't working.
No pressure, then.
You have not been here all night?
No, no, I came in early to check the reboot.
Not yet. But we won't know for sure until we try and access the data.
It looks like Mr Khan tried to get out, but he'd lost too much blood.
Got dragged to the kitchen.
I hope you haven't had a big breakfast.
All yours, Doctor.
Pupils fixed and dilated.
Mrs Khan's upstairs.
If you think this was bad...
-Just a sec.
No. I still can't get in to past data files.
-Back to square one.
-So what went wrong?
-I don't know.
-Well, what are you going to do about it, Sid?
I'm going to call Toby.
So our fate is in the hands of some geek on the other side of the world?
Dr Vere is doing his best.
And if his best isn't good enough?
Come on, we all remember what happened with Al?
No-one works better under pressure.
Maybe we should just tell the inspectors the truth - come clean.
And commit professional suicide?
-They're right behind me.
-Everyone knows what to do.
-What about the urgent patient referrals?
I can take them to St Phil's, now that Karen's here.
Thank you, Miss Pitman.
...OK, thanks. Cheers. Bye.
Toby's got an idea. Um, just keep them busy.
Good morning gentlemen.
Nigel Sparks. My colleague, Mr Chivers.
I don't understand. I live here!
Why won't you to let me through? What's happening? Why are you here?
Detective Inspector Addison.
-And you are?
There's been an incident.
Is someone hurt? Mummy? Dad?
I want to see my parents. Where are they?
-That's not going to be possible.
-Can we talk over here?
-Just tell me!
I'm so sorry but your, er...
..your parents are dead.
I've got you.
It's all right.
Er, this way to the consulting room.
We're looking forward to seeing your staff in action.
They always maintain the highest level of professionalism.
Dr Granger and Dr Carmichael I think will be waiting for us.
So, er, perhaps we should...
..and I need statements from all the neighbours.
Any joy with the next of kin?
There's an aunt who's coming back from Dubai.
But in the meantime, she's going to stay with a neighbour
until social services can get here.
Any thoughts on a motive?
Mr Khan was a silversmith.
He had a workshop in the Jewellery Quarter.
But he wouldn't have kept his stock at home, would he?
Yeah, but a burglar wouldn't know that.
Most burglars, when they're disturbed they run, don't they?
-This was a savage attack.
I need to talk to her.
What - now?
She'll want us to catch whoever killed her parents.
She's still in shock.
Sit in if you want to, but I will be talking to her.
So, you had a sleepover last night?
So, why were you back so early from school this morning?
I forgot my art project.
And it has to be in today, so I called Mum.
Did anyone answer?
If I'd come home earlier...
Don't think like that.
I could have saved them...
You can't blame yourself.
Did your parents have any enemies?
No! Everyone loves them.
Did you see anything suspicious over the last few days?
Anyone you didn't recognise on your street?
There was a van.
Two days ago, parked across the street.
Did you see the number plate?
Was there anyone inside?
You think that they were watching us?
OK, it's all right. Just try and stay calm.
If they think... If they think that I saw them ...
-Was your parents worried about anything?
Enough! OK. Take a deep breath.
All right, just take a deep breath.
I'm going to stay with you. You're OK. You're OK.
Well done. You're being really brave.
..the longer opening hours are proving to be very popular.
And we deliver regular audits to check that we are always
prescribing the most cost-effective medication.
To summarise. The Mill is built on the firm foundations
of the very best practices of the NHS...
..whilst always looking for new ways to deliver improved
services to our patients.
There you go.
I feel numb.
You're in shock.
You know, people will tell you that it gets better with time.
You won't believe them,
but it does...eventually.
You've lost someone?
And you're OK?
And you will be too.
I didn't even get to...
I didn't even get to say goodbye.
I need some air.
House-to-house enquiries have delivered nothing yet.
And no-one remembers seeing a white van.
Well, maybe Rana was mistaken.
Too keen to help.
But there was no signs of forced entry.
So the Khans opened the door to their killer.
Did they know them?
The son's back early from college. Jordan Miller.
-There's something odd about him.
-You're going to have to give me
-a little bit more than that.
He tried to comfort Rana.
Whose parents have just been murdered.
She blanked him. Like they didn't know each other.
-It was all just...a bit...
Don't you think this is hard enough, without you going all Miss Marple?
Right. So you're not going to talk to him?
I didn't say that.
What are you studying?
Why are you back so early?
Had a dodgy kebab last night.
What's your tutor's name?
Mike Hendry. Why?
How well do you know the Khans?
They're my neighbours. That's all.
What about Rana?
Say hi sometimes.
Is that it? She's a good-looking girl.
What do you know about what happened over the road?
I mean, I seen the cops and that.
-And you weren't curious?
-Someone's house got burgled.
It's none of my business, is it?
That'll be all for now.
What have you got in the bag?
Nothing. Gym kit.
You won't mind if I have a look, then, will you?
Don't you need a search warrant for that?
For a gym kit?
We can do this here, or at the station.
What did I tell you?
Whose blood is this?
Jordan Miller, I am arresting you
on suspicion of the murder of Fazan and Sabrin Khan.
You do not have to say anything, but it may harm your defence
if you do not mention when questioned
something that you may later rely on in court.
..we take professional development seriously.
In fact, Dr Clay has recently qualified as a counsellor.
Shame he didn't take an IT course.
I'm sure that his services will be greatly in demand.
Regarding your system failure...
Yes. We'll be addressing that shortly.
But first, one of our patient group want to tell you
about how the PPG and the practice work hand in hand.
Mr Mackintosh, are you ready?
-Yes, thank you, Dr Granger.
This way, Jordan.
Are they your clothes in the bag?
They will be tested.
Whose blood will it be?
Will it be the Khans'?
Will we find your fingerprints in the house?
I've checked with your college.
No-one's seen you past registration, so where were you?
How did you get into the Khans'?
Was there a door already open?
Did you have a key?
Jordan, if this wasn't you, now is your chance to explain.
The patio door was open.
They were eating breakfast.
They just sat there.
Until I picked up the knife.
That's when the screaming started.
He tried to fight back, but he was too slow.
She ran up the stairs, but I couldn't let her get to her phone.
By the time I'd finished with her,
he was crawling to the front door.
I dragged him back into the kitchen.
Finished him off.
You're admitting that you stabbed Mr and Mrs Khan to death?
Come on, Jordan. No-one kills their neighbours for no reason.
They wouldn't let us be together.
Me and Rana.
Cos I ain't Muslim.
-The Khans said that?
-Rana told me.
I'm not sure.
Well, we examined your mobile.
And there's been no calls to or from Rana's mobile.
We don't use phones.
Rana said if her parents ever found out
we were seeing each other, they'd send her off to Pakistan.
Marry her off.
So you're saying that you and Rana was in this together?
She had no idea what I was going to do, but I had to do it.
It's the only way that we could be together.
The PPG and The Mill will continue working together to provide
a caring and professional service for the people of Letherbridge.
If you have any questions?
No. That was very comprehensive.
Excuse me, your inspectorships...
Here's the further information you required, Mr Mackintosh.
Thank you, Miss Pitman.
Feedback is, of course, vital.
Miss Divine has written in to say,
"After years of being a martyr to my mastitis,
"Dr Carter's gentle touch has put an end to my suffering."
Oh, and Mr Julian e-mailed about his lazy bowel.
If you feel uncomfortable or need a break, we'll stop.
Rana. I need to talk to you about Jordan Miller.
How well do you know him?
I mean, I see him on the bus sometimes.
-To talk to?
He goes upstairs with the other losers from the tech college.
Have you ever been out together?
Like, on a date?
He says that you're his girlfriend.
So you had no idea that he has feelings for you?
I've seen him.
Watching my window.
Did you tell your parents?
I didn't want to get him into trouble.
And you haven't said anything that he could have misinterpreted -
to make him think that you had feelings for him?
We're not even Instagram friends.
You think that's why he did it?
Because he thinks he fancies me?
It looks that way.
And what? My mum and dad were just in the way?
He's a very disturbed young man.
So if I'd told my parents that he was being a weirdo,
they'd still be alive?
You couldn't have known he was capable of this.
I feel sick.
There are numerous reasons why patients can't get
-the treatment that they need.
-We're determined to change that
-with our Vulnerable Patient Assessment Scheme.
that's right. Because with VPAS,
we no longer have to wait for patients to come to us -
-we go to them.
-And we can arrange to transport them to the surgery...
..check to see if they need to book an appointment, and carry out tests
for potentially life-threatening conditions such as diabetes.
By identifying patients who are in danger of slipping through
the cracks, we can help prevent
medical conditions from deteriorating further...
..and make financial savings for the NHS.
Thank you very much, Mrs Hollins, Mr Mackintosh
and, of course, Miss Pitman.
Yes. A very impassioned presentation.
However, we've been here for half the day
and we still haven't addressed the reason we were sent here.
Your ineffective IT system.
Been checking your social media?
Just trying to be normal, I guess.
Look, are you sure that there's no-one who can come and be with you?
-I don't have one.
There's plenty of time for parties and boys after my exams.
That's what my parents always say.
-How is she?
-No, not good.
TOO calm. I caught her catching up on her social media.
People react to stress differently. Some shut down...
Yeah, I know, and some others find comfort in routine.
But...this is different. Something's wrong.
Oh, come on, you feel it too, don't you?
The crime scene - it's confusing.
The murders were bloody and chaotic.
And there's the CCTV footage from outside the house.
The killer avoided all the cameras.
-That just can't be luck.
Does it mean that we've got two culprits?
One out-of-control killer, and the other the planner?
We both know how clever she is.
Yeah, but cold enough to plan her own parents' murder?
I don't buy that.
But an obsessed weirdo,
willing to do something awful in the name of love -
that I can bring to the CPS.
Maybe Rana didn't plan it.
But can you be sure she didn't plant the idea in his head?
Did you have any idea that Jordan was planning something like this?
How could I?
Did you ever wish that your parents weren't here?
They gave me everything.
But sometimes we say stuff that we don't mean.
If Jordan got the wrong end of the stick -
thought he was doing something that you wanted?
I love my dad.
Mummy was my best friend.
Try and stay calm.
Jordan's ruined everything.
He's destroyed my life.
Interview terminated at 1400 hours.
-I've replaced the cabling.
So we can try again?
What do you want, a fanfare?!
Have you had panic attacks before?
-Like you said, must be the shock.
Of course, there's no actual test that can prove a panic attack.
Have you heard the term "crocodile tears" before?
You think I'm pretending?
-Well, I'd have to be a very good actress.
I think you'd be excellent at anything you turned your hand to.
But I loved my parents.
You see, I don't think you really know what love means.
You're beginning to sound just like them.
KNOCK AT DOOR
Yes. Thank you, Inspector.
This is another of our innovations. The library.
As you can see, there is a good selection of fiction
Everything from Jeffrey Archer to, er, Keeping Urban Chickens.
Have you ever fancied having your own smallholding?
Do I look like a poultry farmer?
Well, everyone enjoys a freshly laid egg for breakfast.
No more stalling. The IT system.
We will see it now.
Yes, of course.
Right, well, forgive me for keeping the best till last.
Why am I back here?
Just a few more questions.
I said I did it - isn't that enough?
We talked to some other people on your street.
They said that the Khans were very liberal.
That they were against arranged marriages.
So, either you were lying to us, that they
threatened to send Rana to Pakistan,
or she was lying to you.
-How well do you really know her?
-We're soul mates.
Or she used you to do her dirty work?
The blood is on your clothes.
It's your fingerprints on the murder weapon.
I know. I'm not denying any of it.
So you go to jail.
Where will Rana be?
Living her life.
She'll wait for me.
Is that what she told you?
And you believe her?
She called you a weirdo.
Does that sound like a "soul mate" to you?
I planned it. I did them both. Just me.
Give me a pen and paper.
I'm going to sign anything that you want.
I just wanted to say thank you, Emma.
I couldn't have got through today without you.
Well, we have a robust, secure system, where we can instantly
call up on patients' records, past and present.
And, yes, we have had some hiccups,
but they have all been overcome because of our team's determination
to defeat anything that threatens the good work of the practice.
Thank you, Mrs Tembe. You will receive our report within four days.
How long before we can register our appeal?
Why would you want to appeal if you've passed?
Your facilities are excellent.
Your staff are clearly very dedicated.
We can overlook the odd hiccup.
You know that the computer problems weren't entirely our fault.
I am sure that you understand that.
Please, follow me, gentlemen.
Time and again, we have saved money for the NHS by utilising
our in-house IT skills, but we need a more sustainable system.
We're not the only practice to have this problem.
King's Green suffered a very similar failure.
And the Redgrove Surgery's been put into special measures.
-Thank you, Dr Carmichael...
-We're not asking for a hand-out,
but we do need investment to future-proof our system.
Or are NHS Letherbridge comfortable watching more GP surgeries
-going to the wall?
-We don't have a magic money tree.
Of course not.
We wouldn't dream of going to the press about chronic underfunding.
But we can't speak for the other surgeries.
We'll see what we can do.
This is a nice surprise.
You were so marvellous earlier.
Not the kissing - I mean the presentation.
Although the kissing was quite nice too.
Although we will have to be more careful.
What are you doing here?
Someone had to bring over the urgent referral letters.
Right. Well, I'll let you get on.
I'm not expected back at work for a bit.
Oh, I see.
You want Tiger Lady.
Valerie Pitman, um,
this is my wife.
My wife, Helen.
Pitman? The receptionist. Ashley has mentioned you.
Has he really?
Well, we don't want to be late, do we?
I hope you're not here for anything too serious.
Far from it.
He's so excited,
I'm surprised he's not been shouting it from the rooftops.
-I'm so happy for you.
Last night, after the hospital,
Ashley just started acting really strangely.
-Tell him to stop ringing you.
-He is my problem.
I don't want to encourage him. Give him an inch, he'll take a mile.
I don't need to tell you the pressure that we're all under.
Because we've had no access to patient records,
every consultation has overrun. I'm knackered.
-Why did you not say?
-Why didn't you ask?
-What are you doing?
-I've left her.
Emma helps DI Addison identify a murder suspect with an ice-cold heart. The inspectors are due at the Mill, but will the team pass the test? Meanwhile, Valerie has a surprise discovery.