A Helping Hand Doctors


A Helping Hand

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One significant event form.

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How are we supposed to establish a chain of events

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that went wrong based on this?

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Nothing went wrong.

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You're pandering to a disgruntled mischief-maker.

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Mrs Henning has lodged a very serious complaint against you.

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I'm obliged to investigate, and I suggest you cooperate.

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Legally, she does not have a leg to stand on.

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If you supported me, you would have told her that.

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Mrs Henning is determined to get you struck off,

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and we both know she could get you into some serious trouble.

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I need a full account of your actions

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and decision-making process.

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Don't waste this opportunity to tell your side of the story.

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That's all I have to say. Take it or leave it.

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Right. Have it your way.

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I'm sure Daniel and Zara will have a few questions for you.

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What, you've got four of us on this?

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Have we not got better things to be doing?

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Be under no illusion, Alistair,

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this has implications for the partnership.

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I've booked an off-site room. I'll email you the details.

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Be there, 2.15 sharp.

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Owen, this is great. It hits just the right note.

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Email it to the client.

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Could you...?

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So sorry. Are you all right?

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-No worries.

-My hand slipped!

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It's OK.

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What's wrong with you? This has got to stop!

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Just to warn you that today's meeting will a little more taxing

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than I'd hoped - Al isn't cooperating.

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No doctor likes having their decisions questioned.

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I don't really know what we're going to achieve -

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it's all so subjective.

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And abortion's a minefield.

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Nevertheless, we have a duty to investigate.

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Wait - if Al's not on board, we could just be wasting our time.

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He'll end up feeling alienated and victimised,

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and we've been there before.

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-Is that what you want?

-Of course not.

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But we have to take Mrs Henning's complaint seriously.

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Ah. I see you've started the inquisition without me.

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Come and get a coffee, Al.

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Why don't you tell me you verdict now?

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We can skip all the faffing about.

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Alienated and victimised - told you.

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Sorry I'm late.

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Whoa, whoa, whoa, whoa! What's she doing here? She's not a partner.

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"She" does have a name.

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I've asked Emma to assist with the review today -

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we're using role play.

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Take a seat, please.

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Owen Prentice - I'm here to pick up my prescription.

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What's happened?

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It's nothing.

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You're bleeding!

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It's fine, really. If you'll just let me have my prescription...

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I'd quite like to have a look at that injury first. Come through.

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Mrs Henning's complaint is that her daughter was not mature enough

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to make a decision about having an abortion at the time.

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She also maintains that Al was pursuing an agenda.

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That's ridiculous!

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Fliss came to talk to me

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because she couldn't talk to her overprotective mother!

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Can I finish?

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Mrs Henning claims that Al unduly influenced Felicity at a time

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when she was most vulnerable

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and, as a consequence, she now deeply regrets the abortion.

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Now, I asked Al to complete a significant event form.

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Al's version of events reads - "14-year-old girl

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"asked me to arrange an abortion for her, so I did."

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That is just childish.

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Al, can you talk us through your dealings with Felicity?

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When was the first time that you saw her?

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-Her mother dragged her in to see me a couple of weeks ago.

-Dragged?

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Yeah, no way did Fliss want to be there.

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Her mother had put her symptoms into the internet

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and came up with leukaemia.

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She blathered on about that for a while until I got shot of her.

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So then you had a chance to speak to Fliss alone?

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She clearly had something on her mind.

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No way was she going to spill the beans in front of the mother.

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And did she? Spill the beans?

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No. I'd just won her confidence over when the mother resurfaced.

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Fliss asked me to confirm for the mother

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that she didn't have leukaemia and they left.

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How would you describe their relationship?

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Teenager mortified by embarrassing parent.

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We even laughed about her.

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So what happened?

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I fell over.

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'Sometimes I bump into things.

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'I'm still a bit wobbly on my feet after the stroke.

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'One minute I'm walking along, the next, I'm flat on my face.'

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These injuries aren't consistent with a fall.

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Were you in a fight?

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No.

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A friend tried to stop me falling.

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What, by punching you in the face?

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You're going to have a proper shiner.

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Could you put a bit more bandage on? It's quite sore.

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It'll restrict the movement in your hand.

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That's OK.

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The next day Fliss came to my drop-in, without her mother.

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She told me very calmly that she was pregnant

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and she asked for an abortion.

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She confirmed her parents weren't aware of the pregnancy

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and, when I advised her that she should tell her mother, she refused.

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Did she say why?

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She said that her mother would make her have the baby.

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She told me that Mrs Henning is anti-abortion.

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You're sure of that?

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She spoke at great length about her mother's views.

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Did you suggest that she confide in someone else?

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Maybe another relative, or a teacher?

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Yes, I did! But she didn't want to talk - she wanted an abortion.

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What about the father? Did you talk about him?

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Of course I did! It was some kid from school.

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It was consensual sex, it was their first time and the condom broke.

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And you're positive about that?

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No. I wasn't there.

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That would've been really weird and inappropriate, Daniel.

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That's weird, W-E-I-R-D!

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Can you tell us what happened at the clinic?

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Before we went in, I asked her again

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if she wanted to speak to her mother and she declined.

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The doctor saw her and agreed to the termination

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and they booked her an appointment.

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Which is when you intervened

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and brought forward the date of the procedure?

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They couldn't do it for two weeks. Fliss didn't want to wait.

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And I didn't want my patient having the extra stress so, yeah,

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I persuaded them to move it forward.

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Let's talk about the day of the procedure.

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Now, you went with her, didn't you?

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You accompanied her to the actual procedure?!

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Well, no wonder her mother's questioning your motives!

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Stop it. No. Stop it.

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Leave it, please! Just...

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Stop it!

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You forgot your prescription.

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Thanks.

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Er, do you want to come back inside?

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So what did you talk about

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while you waited for her to have the procedure?

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I offered her the chance to pull out.

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I told her if she wasn't sure she could always postpone.

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And, just for a change,

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I asked her if she wanted to speak to her mum but, AGAIN, she declined.

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Mrs Henning said you told Felicity to get an abortion.

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-You didn't? Are you crazy?!

-No, not like that.

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She asked me what I would advise my 14-year-old daughter,

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and I answered her truthfully.

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When did honesty become a crime?!

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All right. Thank you, Al.

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-So - suggestions?

-Yeah.

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Al got over-involved. For me, that's the main issue.

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I was doing my duty!

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You let your feelings

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and your beliefs interfere with your clinical judgement.

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Zara's right.

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Oh, the irony. I've got the sisterhood on my back

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because I supported a woman's right to choose!

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Who's doing the choosing, Al - you or Fliss?

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Fliss!

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I suppose you think I'm completely nuts.

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I'm not here to judge, mate.

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I'd like to help if I can.

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You can't help.

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I noticed a reference to anarchic hand syndrome in your notes.

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It's not something I'm familiar with,

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but it's a pretty good description of what I just witnessed outside.

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Meet Mr Hyde. All right, that's enough.

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Did this all start after you had your stroke?

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Just after - as I recovered feeling and movement,

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my left hand started doing... unexpected things.

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Oh, that's Mr Hyde?

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Most of the time, he behaves like a petulant child,

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but...he can be quite mean.

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Any idea why he'd want to hit you?

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Because I was smashing him against a wall.

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Things have got quite bad between us recently.

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After I returned to work.

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Mr Hyde doesn't like your job?

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It's...

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It's not the job that's the problem - it's one of my colleagues.

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Zac, the new guy.

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'He's a brilliant designer.

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'Miranda, our boss, really rates him.

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'But, for some reason, Mr Hyde hates his guts.

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'Any chance he gets to have a go at him, he'll take it.'

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Oh, so sorry!

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'Things have got so bad, I'm afraid to go into work.'

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Does your consultant know how bad things are?

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Not much he can do.

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There's no cure or treatment.

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Things might get better on their own eventually,

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or...I might be stuck like this.

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Does your boss know about the condition?

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No.

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So why don't you tell her? You said she's good about time off.

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She's been fantastic.

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I was on full pay the whole time I was off sick.

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She visited me in hospital. She's lovely, but...

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-Well...

-I just can't.

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She'll think I'm a freak.

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No, I doubt it.

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My left hand has a mind of its own.

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I go to bed wearing an oven glove.

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-I

-think I'm a freak!

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Your test is positive. I can confirm you're pregnant.

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Have you told anyone?

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No. I want an abortion.

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If you tell your mother, she can help make the arrangements.

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I can't tell my mother because she doesn't believe in abortion.

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If I tell her, then she'll make me have the baby.

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Is there anyone else you trust, apart from me?

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An aunt, or a teacher?

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Do you think abortion is wrong?

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No. No!

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I don't think there's any other option for a 14-year-old girl.

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Do you think that my mother is wrong?

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This is stupid! Fliss didn't ask these questions.

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She'd done her research - she was always very sure of herself during our consultation.

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Yes, but if she HAD asked you the question,

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if she HAD said, "Do you think my mother is wrong?"

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what would you have said?

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I'd have told her it's wrong for parents to force their views on their kids.

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But you were very free with YOUR views.

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You told her that the best option for her was an abortion!

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Only after she'd asked for my opinion.

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Did you give her any other options at all?

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Continuing with the pregnancy is valid,

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whatever her mother's views on abortion.

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She could have gone for adoption.

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There is no other option for a 14-year-old girl other than abortion.

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Fliss isn't mature enough to have a baby!

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She wants to live her life.

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If she hadn't have had the abortion it would have been a disaster

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and potentially ruined at least two lives.

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OK, it can be a disaster for some.

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But I have known teenagers who've made great parents.

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I want to know how hard you pushed at this stage

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to get her to talk to her mum,

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because it doesn't sound to me like you pursued that option.

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I'm not in the business of browbeating 14-year-olds!

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Did it even occur to you that she may have wanted to tell her mum,

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but was just too frightened?

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I keep telling you this, but you just don't listen.

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She didn't want her mum to know. Let me put it in a different way for you.

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SHE DIDN'T WANT HER MUM TO KNOW!

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Owen - your face...

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What happened?

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It's nothing. I...slipped.

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Miranda, I've decided it would be best for everyone if I resigned.

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What?

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It's...not fair to keep you hanging on indefinitely.

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And I'm not sure when I'll be properly fit enough to continue.

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Owen, you helped build this company.

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You take off as much time as you need.

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PHONE RINGS

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Thanks, Sarah.

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I need to deal with this. I'll be right back.

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I'm not going to change my mind.

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Please.

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PHONE RINGS

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Hello?

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'Hello, Owen, it's Chris, from the campus surgery.

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'I've just been chatting to a colleague

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'and I've had some ideas about why your hand has issues with Zac.

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-It's no use.

-'D'you want to pop down later?

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'Scuse me.

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'Hello? Owen?'

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Ah! Sorry, sorry.

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Stop it, I'm warning you!

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'Owen? Owen?'

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OK. Up to this point, Emma, what would you have done differently?

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Well...after confirming the pregnancy,

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I would have taken more time exploring her feelings.

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What, in a ten-minute consultation?

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Half of which was taken up with a pregnancy test?

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If you had probed a little deeper, perhaps you wouldn't have

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ended up holding her hand at the clinic - on two separate occasions.

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What about safeguarding?

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What about it?!

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Felicity told you she had consensual sex with a peer

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and you accepted that without question.

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Did it ever occur to you, for example, that she was being

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groomed by an adult and was covering for them?

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No! She wasn't being abused.

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Look, I was the one she turned to.

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I was there for her!

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More's the pity.

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What?!

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I think if it hadn't have been you dealing with Fliss,

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we wouldn't be having this review.

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Oh, you just love judging me, don't you?

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I've never been quite good enough, have I?

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I'm going for a fag.

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Take the blinkers off while you're out there, Al, why don't you?

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I'm so sorry.

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Will someone please tell me what's going on?

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Looks like it's down to me. Um...

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Virtually from the day he's come back to work, he's had it in for me.

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At first I thought I was imagining it -

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the umbrella stuck in my path, the spilled drinks,

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the elbows in my ribs.

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But when someone tries to punch you in the face for no good reason,

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I guess there's no mistaking their intention, is there?

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Owen? Owen, is this true?

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It's...

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It's complicated.

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Zac, I'm truly sorry.

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I'm not normally...

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I haven't been myself.

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Can I have a word? In private?

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Can you step outside, please?

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Zac, I had no idea.

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I never would have thought him capable of this kind of behaviour.

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For as long as I've known him, he's been mild-mannered.

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Gentle, even.

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I'm gay.

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Some people find that offensive.

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And you think Owen's homophobic?

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I don't go out of my way to broadcast it,

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but I'm not in the closet, either.

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I can't think of any other reason for his conduct.

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I can't believe how involved he got with all this.

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Al's a law unto himself at the best of times,

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but I've got a feeling that things are going to get ugly.

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Can you offer me any explanation for your attacks on Zac?

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I've decided to accept your resignation.

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Given the circumstances, I think it's best you leave immediately.

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I'd like now to consider the positives that Al has identified.

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"I followed practice procedures

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"and ensured the patient got what she wanted."

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I'm afraid I don't agree.

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Fliss deeply regrets having the abortion.

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And where in the practice procedures does it say

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that patients should be accompanied to appointments

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and have their fares paid?

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There was no way of knowing how she would feel after!

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All right, fair enough, I was uncomfortable

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with the level of my involvement, but I had no choice.

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I was motivated by the needs of my patient.

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Actually, I don't think you were.

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I also believe that Felicity's reaction to the abortion

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could have been foreseen.

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Howard, I'd like to do another role play.

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Fantastic, our resident psychic

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wants to channel her inner pregnant teenager -

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that's exactly what this situation needs(!)

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Felicity was uncertain about the abortion.

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It doesn't take special powers to realise that.

0:19:110:19:13

OK, prove me wrong.

0:19:130:19:15

-Fine.

-Let's pick it up from when you made the first appointment.

0:19:150:19:18

They'll see you tomorrow at 12.30.

0:19:180:19:20

You can go in your lunch break. There's the address.

0:19:200:19:22

-That's miles away. How am I going to get there?

-You can take a taxi.

0:19:220:19:25

I don't have that kind of money.

0:19:250:19:27

Well, there's the fare.

0:19:270:19:28

Thank you.

0:19:280:19:30

But will you come with me, Dr Haskey?

0:19:300:19:33

Please? I can't go through this alone.

0:19:330:19:36

OK.

0:19:370:19:39

What?!

0:19:390:19:40

If I were confronted by that type of behaviour,

0:19:400:19:43

I'd have serious doubts about her ability to cope with the procedure,

0:19:430:19:46

let alone its aftermath.

0:19:460:19:47

These were exceptional circumstances, and someone had to be with her.

0:19:470:19:51

Were you going to be there for her

0:19:510:19:53

when she woke in the middle of the night, regretting her decision?

0:19:530:19:56

Felicity was relying on you to take on that parental role.

0:19:560:20:00

No, she didn't need a parent.

0:20:000:20:05

She needed a friend.

0:20:050:20:07

-You've resigned?

-I...

0:20:180:20:19

You don't have to do this.

0:20:190:20:22

-Two months' salary.

-I...

0:20:220:20:24

Take it.

0:20:240:20:26

You'll need all the money you can get.

0:20:260:20:28

Wait.

0:20:280:20:30

Can I just have a chat with Owen before you accept his resignation?

0:20:300:20:34

Just leave it!

0:20:340:20:35

Miranda's accepted my resignation so she doesn't have to fire me.

0:20:350:20:39

I punched Zac.

0:20:390:20:40

Attacking a colleague because he's gay is a hate crime.

0:20:400:20:43

Zac's gay?!

0:20:450:20:46

You're lucky he doesn't want to take this further,

0:20:460:20:48

-otherwise the police would be involved.

-That's not why...

0:20:480:20:52

I had no idea Zac's gay, I swear.

0:20:520:20:55

Well, can you tell her why you hit him?

0:20:560:20:59

Please, mind your own business.

0:20:590:21:01

She is calling you a homophobic thug!

0:21:010:21:03

Look, you're clearly in two minds about this.

0:21:130:21:17

-Come on.

-OK.

0:21:170:21:19

Owen, I think I deserve an explanation.

0:21:360:21:38

Sometimes I...lose control of my left hand.

0:21:420:21:48

Because of the stroke.

0:21:480:21:51

It does things that I don't want it to do,

0:21:510:21:53

things I wouldn't choose do in a million years, like hitting Zac.

0:21:530:21:58

I wouldn't believe it either,

0:22:000:22:01

if I didn't have to live with it every day.

0:22:010:22:04

So you're telling me your left hand has a will of its own?

0:22:040:22:08

And this is an actual medical condition?

0:22:090:22:13

It's called anarchic hand syndrome.

0:22:130:22:15

Chris is a nurse at my medical practice. Miranda - my boss.

0:22:150:22:18

So you're treating Owen for this... anarchic hand.

0:22:200:22:25

Not exactly - there isn't really a treatment.

0:22:250:22:28

Yeah.

0:22:280:22:30

I treated Owen for injuries he sustained

0:22:300:22:33

after having an argument with his hand.

0:22:330:22:36

You hit yourself in the face?

0:22:360:22:38

Mr Hyde hit me in the face.

0:22:390:22:42

We fell out after he poured coffee over Zac's presentation.

0:22:420:22:46

You call your hand Mr Hyde?

0:22:470:22:50

Yeah, patients with the syndrome often give their hand a name.

0:22:510:22:56

It helps to distinguish it from themselves.

0:22:560:22:58

So you really aren't responsible for attacking Zac?

0:22:580:23:01

I still feel terrible about it.

0:23:010:23:03

Any chance you'd consider withdrawing Owen's resignation,

0:23:070:23:12

now you know the truth?

0:23:120:23:13

I'd love for you to stay on...

0:23:150:23:18

..but I can't have Mr Hyde here persecuting another employee.

0:23:190:23:23

I don't think that'll be a problem, now he knows that Zac's gay.

0:23:230:23:27

I don't understand.

0:23:270:23:29

Miranda, you're a wonderful person,

0:23:290:23:33

and...

0:23:330:23:34

..you've...

0:23:370:23:39

..been a great friend.

0:23:400:23:43

I'll never forget waking up in hospital after my stroke

0:23:430:23:47

to see you at my bedside, or any of the kind

0:23:470:23:51

and thoughtful things you did for me while I was recuperating.

0:23:510:23:55

My feelings for you have...

0:23:550:23:58

I guess Mr Hyde felt the same way.

0:24:020:24:04

When I came back to work and met Zac for the first time, it was a blow.

0:24:070:24:12

He's funny, talented...fit.

0:24:120:24:17

You got on so well, I thought...

0:24:190:24:20

Me and Zac..?

0:24:220:24:23

You're beautiful and generous...

0:24:230:24:26

My God...

0:24:260:24:27

And maybe in some parallel universe, you'd look twice at someone like me.

0:24:270:24:30

A man can dream.

0:24:300:24:33

But with Mr Perfect waiting in the wings,

0:24:330:24:35

it was only a matter of time until...

0:24:350:24:38

Well, that's what I thought.

0:24:380:24:40

Zac isn't even my type.

0:24:420:24:45

Even before he was gay.

0:24:450:24:47

I guess Mr Hyde will be really pleased to hear that.

0:24:510:24:55

Do you think he was jealous?

0:24:570:24:59

Well, unlike me, he finds it hard to control his emotions.

0:25:010:25:05

OK, given everything we've discussed today,

0:25:220:25:27

do you still maintain that there is nothing to be concerned about?

0:25:270:25:30

I would not have done a single thing differently,

0:25:320:25:36

not one single thing.

0:25:360:25:38

How can you be so complacent?!

0:25:380:25:41

At the very least, you should have referred it to the partners!

0:25:410:25:44

Your relationship with Fliss was inappropriate.

0:25:440:25:46

You should have kept your distance, right through the process.

0:25:460:25:49

Zara's right.

0:25:490:25:51

You need to drop the arrogance and learn a bit of humility.

0:25:510:25:55

Daniel Granger and Zara Carmichael are lecturing me on arrogance?!

0:25:550:26:01

I laugh at you!

0:26:010:26:03

Oh, and what about me?

0:26:030:26:04

Because I agree with them.

0:26:050:26:07

You think you're right about every single situation,

0:26:080:26:12

but you're not, and certainly not this one,

0:26:120:26:15

and you need to admit that.

0:26:150:26:17

This is just what I thought it would be -

0:26:170:26:19

you organised yourself a little witch hunt, didn't you?

0:26:190:26:22

That has never our objective.

0:26:220:26:25

What gets me is you don't seem to appreciate

0:26:250:26:28

the seriousness of the situation.

0:26:280:26:31

Your self-belief is one thing,

0:26:310:26:33

but your ego is undermining your decision-making

0:26:330:26:36

and reflecting badly on this practice.

0:26:360:26:38

Your credibility is in free-fall and your attitude stinks.

0:26:380:26:41

-Nonsense.

-I haven't finished!

0:26:410:26:43

No-one in this organisation is too big or too clever

0:26:430:26:47

to learn from their mistakes,

0:26:470:26:49

and I will not allow a loose cannon to jeopardise what we have got here.

0:26:490:26:52

Do I make myself clear?

0:26:520:26:54

Yes, Howard.

0:26:560:26:57

-You've been to see the peeper scum?

-You what?

0:27:010:27:03

-He's a nonce. He goes after kids.

-I don't know where you get that from.

0:27:030:27:07

-It's him next door - he's beginning to get to me.

-What's he done?

0:27:070:27:10

It's what he did do.

0:27:100:27:12

You're signing a contract with a deity you do not believe in

0:27:120:27:14

so that two very wealthy people can save on some school fees?

0:27:140:27:18

He's done nothing wrong! You've got the wrong guy!

0:27:180:27:20

You always stick up for them lot. I suppose it's their human rights!

0:27:200:27:24

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