Valerie is excited after attending the PPG meeting. Al becomes frustrated by the situation his mother finds herself in. Callum is hit by a car.
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I'm a responsible adult. A positive member of the community.
I have so much more to give. I just need a little help.
No, I don't want to call back later, I want to speak to someone now,
which is why I rang you in the first place, you stupid, stupid people!
LINE GOES DEAD
You know that when the line goes dead, there's no-one there?
I'm just making myself feel better.
-Is it working?
Hm. Well, knock yourself out.
What's going on?
Al is on the phone to the window company who ripped off his mum,
but they keep cutting him off and he is not a happy bunny.
-See? That's his not-happy-bunny face.
Does it ring about ten times, then go to an automated message?
Yes, every time.
That'll be the company or the telecom provider.
They do it to free up lines. Is it a reputable company?
You know what? Somehow, I don't think it is.
To quote the Find-Your-Trade website,
they are, "the worst company in the world".
Which is good advice, if you've got a computer,
or if you're not a vulnerable person who lives alone!
And lo and behold, they've done it again.
I tell you now, when I find these people, I am going to...
-Perhaps I can help?
-Do you have a direct line for them?
No, but I know about consumer rights.
I could offer you some advice, if you want?
Consumer rights? I'm going to keep trying this.
I think he meant, "Thanks".
Sit down. You've been in an accident.
I should've looked where I was going. My bad.
-Your car's not damaged, I'm not hurt, so...
-I'm going to call an ambulance.
-I don't need one!
-You're bleeding. You might have concussion.
This wasn't you. It happened before.
-None of your business.
-What you doing?
-Calling the police.
I've just run into someone who's in possession of a lot of money.
-I don't have much choice.
-Yeah, but it's mine! I swear!
Look, I don't have time for the police, OK, yeah?
I'm late for an interview. I'm begging you, please don't call them!
-I don't need this!
-OK, but you come with me.
-Because I'm a doctor and I want to make sure you're OK.
-I am OK!
-I just said so, didn't I?
I am filled with intuitivity.
I can read a room in an instant.
I can see the signs that are being sent before the sender knows they're sending them,
and then I just head them off at the pass.
If I hadn't been at last night's PPG meeting,
we might have had a very different outcome.
I was putting out fires before they were even lit.
You should know that I fought your corner and I was victorious!
It was a role I was born to play.
Yes, I think I have. Thanks.
I received this from Ashley Mackintosh,
who appears to agree with you.
I quote, "Miss Pitman was outstanding as practice representative.
"Fair and considered. She should be commended."
-Ashley wrote that about me?
Here, I printed it off for you. There's also some details on there
about the online minutes he's publishing later.
KNOCK AT DOOR
Al! Perfect timing. Valerie was just leaving.
-So, you ran into a lamppost?
-And then you ran into my car.
-I'm clumsy. Are you done?
I'll tell you when I'm done.
You want to look up?
OK, and look down.
-You want to tell me about the money?
-What about it?
-Is it stolen?
It's a lot of money. Look to the side.
It's 900, and it's mine.
I withdrew it this morning. You happy?
I suppose so.
Just need to take a few details from you and then you can go.
Essentially, you're fine,
but I would like you to pop into A&E just to get your head checked.
I don't have time. I've got an interview to get to, remember?
-You can wash up over there, if you want.
What's the interview about?
It's a uni thing.
All right, OK. What are you studying?
Maths. First year.
Good stuff. Where are you staying, campus?
-Ah. OK, date of birth?
-Look, I really got to get going.
-Just putting you on the system.
I'm already on the system. I've lived in Letherbridge my whole life.
I was in this room just before Christmas.
With bruising and suspected broken wrist.
-That you being clumsy again?
Looks, thanks for patching me up, yeah?
It's OK. Hold on.
I just want to get you something.
These are the Student Support Services.
I know them, they're good.
And they can help you in any number of ways.
Thanks, but I don't need any help.
Everyone needs help sometimes. Take it.
Callum! Callum, don't ignore me! Come here!
Haven't you done enough?
-I just want to make sure you're all right.
-Do I look all right?
-It was an accident.
-You pushed me into a lamppost!
I didn't mean to! I just...
I wanted the money.
Where is it? Is it in your bag?
It's my money!
-I don't have it.
-What do you mean?
Am I? Do you want to search me? Do you want to pat me down?
Look, I just want to know where it is. Please!
Somewhere safe. Somewhere you can't get it.
But there's this van for sale. I need it.
You always need it for something.
How advanced is your mum's dementia?
It's fairly new. We're still coming to terms with it.
I'm sorry to hear that.
Does she get any help?
I mean, outside of the family.
Home visits? Meals delivered?
She's not at that stage yet.
She lives alone, but she manages.
But she gets confused sometimes?
OK. Door-to-door salesmen
are notorious for this type of behaviour,
but unfortunately, they're not regulated. Not legally.
-They're just not.
Some of them have their own versions of customer-vulnerability tests,
but generally, it doesn't cover dementia.
What can I do?
Can your mum afford to lose £1,000?
Yeah, I suppose so.
-Then drop it.
I'm not dropping it! These people are scum.
There's no way I'm going to let them get away with this!
They already have. And she won't get her money back, not easily.
Your mum's got off lightly.
She's vulnerable and doesn't need the stress.
Move on and let her get on with her life.
Um...can I have the rest of the week off, please?
-To help my mother, of course.
Look, what can you do there that you can't do here?
If they're not picking up the phone, they're not picking up.
I need to do something, don't I? So, can I have the time off or not?
Look, I'm sorry, we've got no-one to cover you. Not this week.
Well, thanks for nothing.
You can have a couple of days next week, if that helps?
Hm. Nothing yet.
He really is taking his time.
He's probably got a lot to say.
Or he's a slow typer.
Just got better things to do.
No, that won't be the case.
Not with Ashley. He's very thorough.
He's already sent an e-mail
stating his intention to get the minutes online ASAP.
No, he'll be looking for the right turn of phrase.
The right adjectives.
Yeah, he's already used outstanding, fair, considered,
but there are so many more he could use.
Generous, caring, informed.
Humble, modest, meek.
That's not very funny.
I don't think it's very nice to be
so negative about a colleague's success.
And can you stop scratching your ankles?
It's reminding me of the scabies.
-I'm not scratching them.
-You are, actually.
Well, it's because you're talking about it, isn't it?
I read this article about a woman who had scabies for three years.
Yeah, she couldn't get rid of them.
Something about her skin was really tasty.
So eventually, she had a head-to-toe skin peel,
but she had an allergic reaction, so she turned completely purple.
Still had scabies, though.
-Maybe you're tasty.
Don't do that!
I...I...I've been treated. I don't have scabies.
You have scabies.
No! I can't have!
Well, you do.
-You must have missed some.
-No, I didn't! I did...
I did everything I was supposed to!
I did the treatment twice,
I washed everything on hot, including Rob.
I shrank three jumpers, one of them was my best.
What am I supposed to do now?!
You do it all again.
-Is that it?
-Yep. Same stuff.
Follow the instructions, repeat.
I'm sorry, the number you are trying to call is unavailable.
Please try again later.
Unless you have something better to do,
like live your life, for example,
you useless bunch of muppety...
PHONE: Spring Green Windows. How can I help?
Yeah! Hi! Hello! Hey!
Um... Er... Um...who's...who's this, please?
Spring Green Windows. How can I help you, sir?
Well, I've been trying to get through to you for ages.
We're very busy at the moment, sir.
Sure. OK. Um...I'm ringing on behalf of my mother.
She recently mistakenly paid a deposit for some windows from you
and she doesn't need those windows.
Her name is Eve Haskey.
Now, I don't have a customer number for her.
She was recently diagnosed with dementia
and she believes, and I believe that we were mis-sold those windows.
Hello. Can I help?
What? I'm...I'm telling you how you can help.
We were...we were mis-sold...
-Caller, I can't hear you. Are you there?
-I-I can hear you fine.
-I'm sorry, caller...
Can you hear me? Hello?!
-LINE GOES DEAD
I contacted the university accommodation department,
they say he doesn't live on campus any more.
Hasn't been there since Christmas and isn't on the computer system.
-That's all right, I found the box.
What was the first name again?
Callum. Born '99.
-Have you tried ringing?
-He's not picking up.
Maybe he doesn't want to be found.
He wants to be found, all right.
And he used to live on Arlington Street.
-What are you doing in here?!
-Where have you hidden it?!
-Where's my money?
-I hate you. I hate you!
What the hell do you want?
-I'm looking for Callum Whitten. Does he live here?
-Can I speak to him?
-He's not in.
I'm his doctor...
-You're the man that ran him over.
-It didn't quite happen like that...
Looked like it from where I was. What do you want?
He left his jacket at the surgery and I'd like to give it back to him.
-I'll take it.
-No. I'd rather return it to him myself.
Oh, would you now? Well, I'm his father, so give it me.
-And I'll give it to him when he...
-Stop it, Dad.
It's not the coat you want, is it? It's this.
-Yeah, we had an agreement.
I need it.
You don't, I know you think you do.
I'm begging you, don't take it.
I got this opportunity...
A good van.
It's not old. It's exactly what we're looking for,
for the business. And it's blue!
It's a good opportunity.
You said all this already.
I can't let it go.
Why did you let him in?!
I had no choice.
Of course you had a choice. It's your house, Mother!
Don't shout at me, Alasdair!
I'm not shouting.
Mum, tell him to leave.
I can't do that.
He had papers.
You signed a contract?
Yes, I did. I...
I did, I signed it.
It's OK, Mum. Just keep calm.
Now listen to me.
I want you to go up to that man and I want you to tell him
to get out of your house.
-I can't do that!
-Yes, you can do it.
It's rude. You can't make me.
I'm not trying to make you do anything, Mum.
I'll tell you what, Mum, put me on speakerphone.
I don't know how.
You do know how because I showed you. Remember, just...
You press the green button on your phone. OK?
Can you do that for me now, please?
-Did it work? Can you hear me?
Excellent, well done. Right, now.
Where is THIS man?
-He's in the kitchen.
-OK, then take me to the kitchen, please.
My son would like a word with you.
-Get out of my mother's house or I'll call the police!
You have five seconds.
..two... Mother, is he leaving?
-Shall I close it?
My dad's a hoarder.
He buys and sells things at car boots.
He's got a lot of stuff.
Yeah. Everything except money.
That was quite a lot of money you left in my office earlier.
Yeah, sorry. I didn't know what to do.
I was just trying to keep it safe.
Dad was desperate to get his hands on it.
If it's his money, why did you have it?
My dad's not good with money.
He was a smack addict.
He managed to get clean three years ago, but now he's just...
Back on the heroin?
The drink, but I know that will be next.
-Is he working?
-He's on benefits.
Don't get me wrong, he does the odd job here and there,
but it's never enough.
I had to give up my uni accommodation
to pay off his last debt.
Callum, that's not your responsibility.
Yeah, but no-one gives a damn, do they?
-So he wanted the money for a van, did he?
-I've been trying to save it for him, till he's got enough.
Who knows? You saw him.
He went crazy when he found out I took the money from the account.
-Have you checked the bread bin?
Why would I have put it in the bread bin!
Mum, sometimes when people get confused,
they put things in silly places.
Just please, just look in the bread bin...
There's nothing in the bread bin, except bread.
I've looked. I can't find it...
-I dropped the bread!
-Pick the bread up. Put it in the bin. You can't eat it now.
-..I found it.
-Where was it?
In the bin. It was in the bin.
I thought we checked the bin before.
Oh, what was I thinking of?
What does it say?
It says I owe them £19,000.
OK, Mum, it's OK.
Don't need to be upset.
What have I done?
This is not your fault. Not at all.
Mum, I'm going to sort this out.
There's someone I can talk to. I can...
Mum, I promise you...
..I'm going to make this better.
-Mum, please...don't cry.
Why are you here?
I don't know.
I think maybe you reminded me of me when I was your age.
Must have been a long time ago. HE SNIGGERS
-These all yours?
-Yeah, for parkour.
-You know what that is?
Free running? See, not that old?
Maybe that's why you didn't really hurt yourself
when you ran in front of my car.
-Apart from your head and your wrist.
I broke my wrist in a competition last November.
My head was an accident.
He followed me to the bank. I was trying to get away from him.
I don't understand. Why did you take the money out
if you had no intention of giving it him?
I had an interview today for a university hardship fund.
The panel had to see my accounts,
if they saw Dad's money in there, they wouldn't have given me a penny.
-It would have been a wasted journey.
-How'd it go?
I didn't make it in time...
Uni is over.
It's just...too difficult.
Living here. Coping with him...
I can't do it any more.
Besides, today was the last day they were seeing people, anyway.
You've been in an accident. You could call and explain.
You know when I was younger, there were plenty of times I thought my life was over.
And it never was.
Is that supposed to make me feel better?
No, not really.
But I'm here now and I'm offering you help.
Question is, are you smart enough to take it?
"Miss Pitman eloquently told
"the meeting about the perils of working the night surgery...
"Miss Pitman reassured everyone that the scabies infestation was
Yeah, I might have to send an amendment e-mail to
Ashley about that one.
"Miss Pitman skilfully told the group..."
You banging on about your stupid meeting is doing my head in.
-Can we get back to this, please?
Don't get your knickers in a twist.
-How many have you got on the list?
And who were you thinking for number seven?
Mrs Ramone from Littlebridge Ave.
Her house is disgusting.
Worst VPAS visit ever.
She's got mould on her chip pan. Didn't even know that was possible.
Yeah, if we've got scabies anywhere,
her house is definitely a possibility. Stick her down.
Who else you got?
Oi, space cadet - who were you thinking of?
Yeah, Ashley's posted a link on the PPG minutes on
alternative ways to contain scabies in the work place.
He's very generous like that.
So, apparently, you can clingfilm shared keyboards. Do you think we should do that...?
I think that you should shut up about your meeting and Ashley
because he's a boring, little man with more time than sense.
-I'm just saying that...
If you mention clingfilm in the next sentence,
I will clingfilm your head.
-Here you go.
No. Really, for everything.
How you feeling?
-You've got it. You've got it.
Listen, before you go in, there's a couple of things you need to come to
terms with, OK?
You are not your father's keeper.
He is not your responsibility, OK?
You can't secure his future or get him
off drugs any more than you can be his banker.
OK? Right now, this is your life.
When you go through those doors, be selfish.
Think of you, not of him. Think of what you want your future to be.
-Good. And another thing.
Get to A&E, check your head out.
-I'd hate to think there's any lasting damage.
I'm sorry. I wouldn't really clingfilm your head.
I'm glad about that cos that would be quite dangerous.
It would shut you up, though, wouldn't it?
Do you really think Ashley is a boring, little man?
I've seen taller men.
Of course I don't!
I don't want to see you getting hurt - again.
You remember what happened last time?
Well, that was my fault.
I shouldn't have posted all those things while we were breaking up.
You were ill!
I was, actually, wasn't I?
And if I can forgive myself, then maybe Ashley can too.
I'm sorry, but I still want us to be friends.
Arrgh! My neck is itching now!
I'm going to be all red and blotchy for Friday.
-Ooh, what's happening Friday?
Oww! What did you do that for?!
-You just kicked me!
-Did I? I'm so sorry.
-My foot must have slipped.
-Are you all right?
Yeah. It hurts a bit. I do bruise easily.
-I said I was sorry.
-So whose party is it?
It's the one that...
-The...party, party. You know?
-I don't know, what party?
It's a scabies party.
You... A what party?!
I mean, it's a gathering of receptionists who have...
..contracted scabies in the work place...
Just socialise...have a few drinks...
Yeah, talk about feelings and things.
You should come!
It sounds...interesting. But I'm not a receptionist.
Shame, sounds like a top night. Enjoy!
-I am so sorry.
-Don't talk to me.
CALLUM: I am a responsible adult.
A positive member of the community and I have so much more to give.
I just need a little help...
I need you to believe in me, like I believe in me.
They were in the house. She was terrified.
Did she invite them in?
-Yes, but that's not the point.
-Well, it sort of is. Al, I get it.
You're angry, you're frustrated, and you want to protect your mother.
And if I was in the same situation, I would want to do the same.
-But she's paid the deposit, she has signed the contract
and invited a workman in to do the measuring up.
-There's nothing more I can do.
-No, it was theft!
It's not that clear-cut.
She has dementia!
-Why is there not a law to protect her?!
-I don't know.
And that is a good question. But there isn't.
Look, in my experience, this isn't a criminal issue, it's a legal one.
-You need a lawyer.
Rob, are you really just going to wash your hands of this?
-You're not going to do anything to help?
-I have tried.
But to be perfectly frank, OK,
you've arrived here today, really riled up
and without the relevant paperwork.
I said that I would try and give you some advice, out of courtesy,
because we know each other. And I have tried.
But there is nothing more I can do.
Now, I promised you a show, didn't I?
And the show is on!
Is that Izobel?
The one and only! Who's that, then?
Hey, better get yourself ready, babe.
I was in and out of Care, all through school.
Some fella's taken these photographs of a young girl,
put them on the internet and refuses to take them down.
Subtitles by Red Bee Media
Valerie gets excited after attending the PPG meeting, and Al gets frustrated by the situation his mother finds herself in. Callum's attempts to deal with his father are stymied when he is hit by a car.